research and survey companies

17 Top Online Survey Research Companies

A Quirk's resource guide covering online survey research firms.

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With the many steps required to successfully conduct a survey and the rising rates of fraudulent respondents, it’s more important than ever to have the right tools. Well-tested tools and dedicated research partners help ensure that your surveys – and the resulting data – are accurate.

Whether you’re looking for DIY survey solutions or a more full-service approach, the following companies have you covered. These companies understand how to maintain quality through every part of the survey process, from building the survey to finding the right respondents to collecting meaningful data. With the ability to reach niche audiences and combat fraud, the following companies can deliver on your research needs.

Founded 1996 | 50 employees in 6 offices worldwide

Jérôme sopoçko, founder, patrick george lassale, founder.

Phone 1-323-871-4811 www.askia.com blog.askia.com

Global Survey

Founded 2008 | 25 employees, mayank bhanushali, founder and managing director.

Phone 91-740322-0322 www.globalsurvey.gs

IntelliSurvey

Founded 2001 | 150 employees, robert messer, ceo.

Phone 1-949-298-4400 www.intellisurvey.com   

Just The Facts Inc.

Founded 1994 , bruce tincknell, managing director.

Just The Facts Inc. has 30 years of strategic B2C/B2B online survey expertise. Our client-centric mind-set drives all actions, communications and attention to detail. Our entire process and engagement with clients assures effective surveys designed especially for online studies. JTF meticulously manages projects, attentively listening and understanding client objectives, questionnaire design, programming, sample procurement, QC, fielding, post-field QC and a range of deliverable options. This sets us apart from typical survey firms. When other survey suppliers don’t understand critical nuances of your needs, then their low-price research is time-consuming and costly. Conducting quality online research means having a strategic partner that effectively guides important assignments, delivering key insights. Our extensive survey experience encompasses voice of customer, satisfaction, decision-making, evaluating products and services, competitors and more. Let’s discuss your specific needs, ensuring your initiatives are effectively executed. Call for free consultation.

Phone 1-847-506-0033 www.justthefacts.com www.justthefacts.com/testimonials-x-30

Logit Group Inc.

Founded 1997 | 250+ employees, sam pisani, managing partner, anthony molinaro, managing partner.

logitgroup.com/online_panel Phone 1-866-84-LOGIT

Mindfield Online Internet Panels

Founded 1980 | 50 employees, gary mcmillion, ceo, jay mace, senior vice president.

Phone 1-800-969-9235 MindfieldTech.com

Founded 2017 

Jim whaley, ceo.

Phone 1-212-653-8750 www.ovationmr.com

Founded 2005 | 41 employees 

Paul wealleans, managing director.

[email protected] ; [email protected] Phone 44-(0)7934-874019 www.panelbase.com

Quest Mindshare

Founded 2003 | 103 employees, greg matheson, managing partner, joe farrell, managing partner.

[email protected] Phone 1-416-860-0404 www.questmindshare.com

Founded 2019 | 308 employees

Vin derobertis, ceo, americas, sadia corey, vp, client development.

Phone 1-917-768-2710 www.savanta.com

Sawtooth Software

Founded 1983 | 50 employees, bryan orme, ceo.

Phone 1-801-477-4700 sawtoothsoftware.com

Schlesinger Group

Founded 1966 | 1,200 employees, matt campion, cro.

Phone 1-732-590-3110 SchlesingerGroup.com

SurveyMonkey

Founded 1999 | 1,300+ employees, zander lurie, ceo.

[email protected] www.surveymonkey.com/market-research

Symmetric, A Decision Analyst Company

Founded 2016 | 150+ employees, jason thomas, president of symmetric.

Phone 1-817-649-5243 www.symmetricsampling.com/panels

Founded 2000 | 1,400 employees

Frédéric-charles petit, ceo.

Phone 1-203-834-8585 www.tolunacorporate.com

Worldwide Market Research Inc.

Founded 2013, kim bergman, president.

[email protected] Phone 1-214-334-7151 www.worldwidemr.com

Are you considering the survey participant’s experience? Related Categories: Survey Design, Online Surveys, Online Survey Design/Analysis Survey Design, Online Surveys, Online Survey Design/Analysis, Mobile Surveys, Respondent Cooperation/Satisfaction, Survey Research, Panels-Online

TehriHills: Your trusted global market research company Related Categories: Software-Survey Design & Analysis, Online Surveys, Online Survey Design/Analysis Software-Survey Design & Analysis, Online Surveys, Online Survey Design/Analysis, Research Industry

23 Top 
Online Research Companies Related Categories: Online Surveys, Online Survey Design/Analysis, Software-Online Surveys Online Surveys, Online Survey Design/Analysis, Software-Online Surveys, Research Industry, Bus.-To-Bus. Research, Data Analysis, Data Collection Field Services, Focus Group-Online, Hybrid Research (Qual/Quant), Online Communities - MROC, Online Research, Online Research Consultation, Panels-Online, Qualitative Research, Qualitative-Online, Quantitative Research, Software-Data Analysis, Software-Online Qualitative, Survey Research

10 ways to improve your online surveys Related Categories: Survey Design, Online Surveys, Online Survey Design/Analysis, Software-Online Surveys Survey Design, Online Surveys, Online Survey Design/Analysis, Software-Online Surveys, Consumers, Data Analysis, Data Security, Questionnaire Analysis, Research Industry, Sampling, Survey Research

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2020 Top 50 U.S. Market Research and Data Analytics Companies

Diane Bowers

A full ranking of the top market research and data analytics companies in the U.S. for 2020

The “2020 Top 50 U.S. Report”—formerly known as “The Gold Report”—is developed by Diane Bowers and produced in partnership with the Insights Association and Michigan State University . The report is also sponsored by the AMA, ESOMAR and the Global Research Business Network . The report includes a ranking of the top 50 companies, a breakdown of trends by Bowers , and an analysis of the market research and analytics industry  by Michael Brereton, Melanie Courtright and Reg Baker.

50. RTi Research

Founded: 1979 2019 U.S. revenue: $12.9 million Percent change from 2018: -3% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $12.9 million U.S. employees: 45

In a world awash in data, the challenge is to turn data into something meaningful, something that can be communicated simply and acted upon effectively. RTi Research meets that challenge head-on, turning data into meaning through smart research design, flawless execution and innovative storytelling. Everything the company does is aimed at helping its clients move their ideas and insights through their organizations to influence change. 

RTi has conducted research in just about every category in the U.S. and globally. Informed by 40 years of experience across categories and cultures, RTi knows what works and what doesn’t, when to leverage new technology and methods, and when traditional approaches are best.

49. Hypothesis

Founded: 2000 2019 U.S. revenue: $18.3 million Percent change from 2018: -4.7% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $18.3 million U.S. employees: 61

Hypothesis uses insights, strategy and design to help important brands do amazing things. The company specializes in tough questions that take creative, multidimensional approaches, thoughtful strategy and a broad business perspective. Hypothesis’ approach combines inventive consumer-centric qualitative research, advanced analytics, strategic thinking and data visualization. Its award-winning design team translates complex information into compelling, easy-to-understand deliverables to socialize learnings and engage teams. 

In 2018, Hypothesis added important new capabilities with the launch of Momentum, a strategy that turns insight into application with downstream marketing and implementation planning. The Momentum team has worked alongside Hypothesis consultants on strategic engagements with clients focused on brand strategy, product development, and led dozens of workshops with senior and C-level executives to socialize insights and ideate on next steps. 

In 2019, Hypothesis’ focus on growth continued with its expansion to the Midwest and establishment of its Chicago office. From this office, the company will be able to service new and current clients in the Midwest and on the East Coast.

48. Bellomy Research

Founded: 1976 2019 U.S. revenue: $21 million Percent change from 2018: 1.4% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $21 million U.S. employees: 116

Bellomy is a privately held, family-owned, full-service market intelligence company. Bellomy focuses on driving successful business outcomes through the design and delivery of solutions that yield deeper customer understanding. The company surrounds its clients’ business challenges with an unparalleled mix of knowledge and experience, marketing science and proprietary research technology. 

Bellomy’s work involves both B2C and B2B environments—with qualitative and quantitative insight solutions spanning market segmentation, customer experience and journeys (including digital user experiences), brand equity, product innovation, shopper insights, marketing optimization, social research platforms and research technology. Bellomy works with clients across a broad range of categories and industries including consumer packaged goods, financial services, automotive, retail, restaurant and hospitality, telecommunications and technology, apparel and textiles, utilities, healthcare, insurance and home improvement.

Bellomy serves as an extension of its clients’ marketing research and customer experience departments by integrating a broad set of capabilities and areas of expertise, including segmentation, customer (and digital experience), shopper insights, social research platforms, brand equity, product innovation and marketing optimization. In addition, Bellomy clients leverage SmartIDEAS, the firm’s enterprise consumer knowledge and insight platform. 

47. Edelman Intelligence

Founded: 1999 2019 U.S. revenue: $21 million Percent change from 2018: 12.9% 2019 non-U.S. revenue: $11.5 million Percent from outside U.S.: 35.4% 2019 worldwide revenue: $32.5 million U.S. employees: 131

Edelman Intelligence (EI) is the global research and analytics consultancy of Edelman, the world’s largest global communications firm. Based in New York, with employees in 18 offices internationally, EI houses more than 200 consultants, strategists, researchers, data scientists, data visualization specialists and analysts worldwide. Its specialists are method-agnostic and leverage the best of primary and secondary research, advanced analytics and business science to solve business and communications issues for its clients. EI’s offering spans the full spectrum of client needs, from mapping the current environment and targeting key audiences, to optimizing content and measuring business impact. 

EI partners with early-stage start-ups and Fortune 100 companies alike, providing strategic research, analytics, and insights-based marketing and communications counsel for a broad range of stakeholders and scopes, including government and public affairs, corporate reputation and risk strategy, crisis and issues management, employee experience and talent advisory, executive positioning, strategic communications and public relations, marketing and branding strategy, customer experience and insights, mergers, acquisitions and market entry strategy and more.

Key accomplishments in 2019 included advancement of its Edelman Trust Management (ETM) capabilities, including an evolution of its offering focused specifically on providing guidance for measuring and building trust in brands. Developed building from its 20-plus years studying trust through the Edelman Trust Barometer and the initial iteration of ETM (which explores corporate trust), this proprietary model for brand trust measurement was created in partnership with renowned academics from Harvard Business School and INSEAD, Edelman Brand experts and external marketing thought leaders. In recent months, this model has been engineered to consider fundamental transformations to consumer/brand relationship dynamics that the COVID-19 pandemic has accelerated.

46. KS&R

Founded: 1983 2019 U.S. revenue: $21.7 million Percent change from 2018: -1.4% 2019 non-U.S. revenue: $3.6 million Percent from outside U.S.: 14.2% 2019 worldwide revenue: $25.3 million U.S. employees: 100

KS&R is a privately held strategic consultancy and full-service marketing research company. For nine consecutive years, KS&R has received the highest Gold Index composite score of any provider in the Prevision/Inside Research survey of marketing research buyers. This is a testament to the company’s passion for excellence and client-first business philosophy—wherein KS&R empowers its clients with timely, fact-based insights so they can make smarter decisions and be confident in their actions.

KS&R creates and executes global custom market research solutions for some of the best-known corporations in the world in more than 100 countries and 50 languages. It has extensive and diverse industry experience with particular strength in healthcare (pharma and device), technology, entercom, transportation, professional services, and retail and e-commerce. Team members often include business strategists with client-side experience and deep industry knowledge.

In 2019, KS&R leveraged its expansive network of pharmacy panels to build world-class capabilities for pharma inventory measurement and healthcare insights. Its marketing scientists have driven marked advances in pricing decision support, which have now been validated by positive in-market results. KS&R expanded its portfolio to include insights fusion across multiple channels of content (primary research, social media, web-based information, etc.). And finally, it introduced its KS&R Win-Loss program that provides actionable insights for how organizations can improve their value proposition and sales performance to close more deals.

Founded: 1911 2019 U.S. revenue: $22.7 million Percent change from 2018: 12.9% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $22.7 million U.S. employees: 78

NAXION guides strategic business decisions globally in healthcare, information technology, financial services, energy, heavy equipment and other B2B markets, drawing on depth of marketing experience in key verticals and skilled application of sophisticated and inventive methodologies. The firm’s NAscence Group helps life science innovators develop commercialization strategy through clinical trials design and selection of target indications, forecasting, brand planning and other research-based consulting services.

Engagements routinely include market segmentation, opportunity assessment and innovation, demand forecasting and pricing, positioning, brand health, market monitoring and lifecycle management. The firm deploys multiple data streams including primary research (qualitative and quantitative), secondary data, customer databases and other complex datasets to develop an integrative perspective on business problems. The firm also builds custom panels for B2B markets.

Project leaders with sector experience and research proficiency are supported by in-house methodologists and a wide portfolio of advanced analytic tools, including proprietary modeling services and software, all of them highly customized. The firm continues to invest significant resources in intellectual capital to enhance enterprise decision support with cutting-edge methods, including specialized “small data” choice models, new predictive techniques using big data and brand-customized text analytics. Its Farsight suite supports the building of highly dynamic models capable of producing forecasts for complex market scenarios, including paradigm-shift technologies, and gives market monitoring programs a forward-looking perspective that guides timely market interventions. Other services include litigation and regulatory support, often involving expert testimony in cases involving trademark confusion, deceptive advertising and brand equity. NAXION’s strong commitment to operational excellence is reflected in ISO certification and in-house operations capabilities to deliver exceptional levels of quality control. 

Founded: 1991 2019 U.S. revenue: $24.2 million Percent change from 2018: -3.6% 2019 non-U.S. revenue: $1.2 million Percent from outside U.S.: 4.7% 2019 worldwide revenue: $25.4 million U.S. employees: 144

Gongos is a consultative agency that places customers at the heart of business strategy. Partnering with insights, analytics, marketing, strategy and customer experience groups, Gongos operationalizes customer centricity by helping companies both understand their customer needs and deliver on them better than anyone else.

From product innovation to portfolio management, customer experience to consumer journeys, pricing strategies to marketing optimization, and trend analysis to predictive modeling, Gongos provides both outside-in and inside-out approaches across organizations to drive greater customer attraction, retention and lifetime value.

Gongos further serves as a translator to help cross-functional teams fuel the competency to gain and apply consumer wisdom, transform decisions into action and navigate organizational change. Coalescing enterprise data with primary research and curating insights for multiple audiences further empowers stakeholders to achieve greater ROI by ensuring information is designed to influence actions and behaviors from executives to the frontline. 

Gongos’ consultative tools stem from change management principles that help organizations navigate the transformation often necessary to create a more outside-in perspective as they reorient around the customer. Gongos’ approaches to engage multiple audiences include communication strategies and tactics grounded in frameworks such as its adoption-to-advocacy model and human-centered design.

43. Maru/Matchbox **

Founded: 2016 2019 U.S. revenue: $28 million Percent change from 2018: 3.7% 2019 non-U.S. revenue: $14 million Percent from outside U.S.: 33.3% 2019 worldwide revenue: $42 million U.S. employees: 150

Maru/Matchbox began disrupting the market research industry in 2000. Powered by proprietary technology, its expert teams are deeply invested in key sectors of the economy, including consumer goods and services, financial services, retail, technology, healthcare, public services, and media and entertainment. Maru/Marchbox provides organizations with the tools and insights to connect with the people that matter most, so they can build and maintain a competitive advantage. 

In 2019, Maru/Matchbox released a series of innovative research solutions. 

• Digital Media Measurement is a campaign evaluation approach that enables clients to better understand how content, channels and brands interact to deliver effective communication. 
• Creative Insight measures people’s implicit and explicit responses to advertising, giving clients a complete picture of how their ad is working. It is designed to evaluate any type of ad or brand communication, across all channels, with best-in-class benchmarks.
• Lissted analyzes how members of communities relevant to clients react to content, tweets and even websites. 
• Brand Emotion utilizes visual semiotics to identify and leverage the emotional profile of a brand. 

Maru/Matchbox continues to demonstrate innovation and thought leadership through relentless publication of articles and whitepapers.

42. Chadwick Martin Bailey (CMB)

Founded: 1984 2019 U.S. revenue: $28.7 million Percent change from 2018: 20.6% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $28.7 million U.S. employees: 90

CMB is a research and strategy firm, helping the world’s leading brands engage, innovate and grow amid deep disruption. The company leverages the best of advanced analytics, consumer psychology and market strategy to tackle critical business initiatives, including market identification, segmentation, brand health, loyalty and advocacy, and product and service development.

For more than 35 years, CMB has helped the most successful brands and their executives give voice to their market through a relentless business decision focus, creative problem-solving and storytelling, deeply consultative approach and flawless execution. With dedicated financial services, media and entertainment, tech and telecom, retail and healthcare practices, CMB’s expert teams understand the complex and evolving technological, social, cultural and economic forces that drive disruption and create opportunity.

In 2020, CMB continued its growth trajectory, including building expertise in gaming and digital platforms and expanding its qualitative and advanced analytics teams. A thought leader in the application of consumer psychology to real world business issues, CMB conducted self-funded research among tens of thousands of consumers to capture the four core benefits that motivate decision-making—identity, emotion, social and functional—providing an in-depth look at more than 80 global brands. Further self-funded research explored the accelerating journey and path to purchase of today’s gamers.

41. Screen Engine/ASI

Founded: 2010 2019 U.S. revenue: $33 million Percent change from 2018: 10% 2019 non-U.S. revenue: $1.9 million Percent from outside U.S.: 5.4% 2019 worldwide revenue: $34.9 million U.S. employees: 132

Screen Engine/ASI is a research-based consumer insights firm that stands for delivering its entertainment and media clients actionable insights and recommendations, not simply data. SE/ASI strives to help clients mitigate risk and maximize the potential for success. Through its Motion Picture and TV Groups, SE/ASI works across all distribution platforms for both domestic and internationally produced content. 

The company is centered on assessing the “abilities” of content as it migrates from the earliest stages of development through multi-channel distribution. The Motion Picture Group is the leader in traditional and digital in theater and online recruited audience screenings. Offerings also include PostTrak, a syndicated domestic and international in-theater exit poll, and ScreenExperts, an early assessment of critical response, creative ad testing, positioning and brand studies, custom work, and location-based and online focus group research. A cross-platform team within this group works with home entertainment, over-the-top and gaming clients. 

The TV group is the leader in location-based ViewTrac dial testing of pilots, programs and ongoing series and conducts online dial testing as well. Other offerings include location-based and online focus groups, promo testing, positioning and brand studies, and a variety of custom studies including custom trackers. SE/ASI syndicates Tracktion trackers including a TV tracker, a theatrical movie tracker, a home entertainment tracker and a premium video-on-demand tracker. All groups work in the company’s media lab equipped for biometric and new technology research. When appropriate, SE/ASI engages in advanced analytics techniques including, but not limited to, segmentation, conjoint, maxdiff and TURF analysis. 

40. MarketVision Research

Founded: 1983 2019 U.S. revenue: $33.2 million Percent change from 2018: 2.5% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $33.2 million U.S. employees: 140

MarketVision Research is a full-service marketing research firm, providing clients with actionable insights about their markets, customers, brands and products. Research areas of focus include product and portfolio development, pricing, branding, segmentation and customer experience. The company offers a full suite of quantitative and qualitative research capabilities and works across industry groups. These include:

• Optimization and discrete choice modeling as it applies to product and service development, branding, packaging and pricing.
• Online communities that are managed and developed entirely in-house with a focus on improving participant engagement and with additional support for mobile participation.
• Hybrid research, which uses 20 in-house moderators, along with marketing science professionals and global project managers, to facilitate qualitative and quantitative research seamlessly.

39. The Link Group

Founded: 1994 2019 U.S. revenue: $34.2 million Percent change from 2018: 23.9% 2019 non-U.S. revenue: $0.3 million Percent from outside U.S.: 0.9% 2019 worldwide revenue: $34.5 million U.S. employees: 85

The Link Group executes research for Fortune 500 firms in the healthcare, retail, CPG and finance industries across both qualitative and quantitative methodologies and around the globe. TLG attributes its success to its core business philosophy: smarter research and better service. Its commitment to smarter research has allowed the company to take a creative, custom approach to its clients’ business needs that results in actionable and insightful reports. TLG delivers better service by maintaining a consistent research team across projects, allowing the team to anticipate and respond to client needs. This business philosophy has resulted in 99% of revenue coming from repeat clients.

This past year, TLG has continued to hone its research approaches to help elevate traditional research methods. For its messaging and positioning work, TLG developed a framework that triangulates quantitative survey data to determine how well messaging concepts will activate, communicate and engage the customer. In its segmentation studies, TLG blends science and art to create models that align with the client’s brand strategic vision by creating differences that are meaningful and actionable from a marketing perspective. TLG has leveraged its knowledge of behavioral economics to develop a validated, proprietary quantitative methodology—LinkEQ—that allows the company to reveal latent emotional associations.

Founded: 1983 2019 U.S. revenue: $34.3 million Percent change from 2018: -1.2% 2019 non-U.S. revenue: $1.2 million Percent from outside U.S.: 3.4% 2019 worldwide revenue: $35.5 million U.S. employees: 233

SSRS is a full-service market and survey research firm led by a core of dedicated professionals with advanced degrees in the social sciences. 

SSRS surveys support numerous media and academic partners looking to report on public attitudes and beliefs about a wide range of salient issues such as elections and public policy. SSRS is the polling partner for CNN, and conducts public opinion polling for ABC News, The Washington Post, Politico and CBS News. 

Beyond national polls, SSRS regularly conducts research at a state level, and among subpopulations such as Latinos and political partisans, and specializes in reaching hard-to-reach and low-incidence populations. SSRS has extensive experience in public policy, public affairs and health policy research. Since the Affordable Care Act was signed into law, SSRS has completed numerous studies surrounding its implementation and assessing Americans’ attitudes and experiences with the law. 

Since 2016, SSRS conducts the monthly Kaiser Family Foundation Health Tracking Poll. SSRS is well-known for its weekly telephone Omnibus poll. The firm also offers the SSRS Opinion Panel, which allows clients to conduct probabilistic surveys quickly at low cost. The SSRS/Luker on Trends Sports Poll is the first and longest-running tracking study focusing on sports in the U.S. 

37. BVA Group **

Founded: 1970 2019 U.S. revenue: $36 million Percent change from 2018: 2.6% 2019 non-U.S. revenue: $147 million Percent from outside U.S.: 80.3% 2019 worldwide revenue: $183 million U.S. employees: 120

BVA Group is a fast-growing research and consulting firm, an expert in behavioral science, ranked in the top 20 worldwide agencies. BVA brings data to life and converts deep understanding of customers and citizens into behavior change strategies. BVA operates both for public and private clients with methodologies fueled by data science and behavioral science. 

Its FMCG specialist—PRS IN VIVO—is a global leader in packaging and shopper research. PRS IN VIVO helps consumer marketers to succeed through: 

• In-store and online studies to better understand shopper behavior, in both physical and e-commerce shopping contexts.
• Qualitative studies to develop, screen and refine new product, packaging and merchandising concepts.
• Quantitative studies to pre-test and quantify new packaging, merchandising and display systems (for physical stores and e-commerce).
• Volume forecasting and product testing for both innovations and brand restages.
• “Nudge” initiatives to facilitate behavioral change, create new consumer habits and drive category growth. 

BVA Group is a European leader in customer experience research. More than 100 leading brands use BVA’s behavioral insights to provide seamless shopper journeys and design successful new products and services, including solutions from its multi-awarded Global Nudge-Unit.

36. radius | illumination

Founded: 1960 2019 U.S. revenue: $42 million Percent change from 2018: — 2019 non-U.S. revenue: $1 million Percent from outside U.S.: 2.3% 2019 worldwide revenue: $43 million U.S. employees: 127

Radius│illumination is the product of a merger between Radius Global Market Research and Illumination Research in 2018. Together, it’s one of the largest independent custom insights providers in the world. Its focus is on guiding brands at critical points along their growth journey, tackling issues such as identifying compelling innovations, creating relevant customer segmentations and developing strategies for deeper loyalty and engagement.

Radius | illumination partners with Fortune 500 leaders as well as challenger, disruptor and emerging brands in the U.S., Europe, Asia and the Middle East. Its top sectors include financial services, personal care, healthcare and pharmaceuticals, technology, home improvement and durables, media and entertainment, packaged foods, beverage, retail and transportation.

Its 2020 initiatives to fuel brand growth for its clients include:

• Provide agile and robust solutions such as InnovationSprint to accelerate new product and service development.
• Increase its information design capabilities so clients can easily take action on the results.
• Focus on driving deeper insights by combining its advanced analytics strength with immersive customer understanding in its designs.
• Expand solutions through the integration of new technologies and behavioral approaches.

35. Market Force **

Founded: 2005 2019 U.S. revenue: $50 million Percent change from 2018: 2% 2019 non-U.S. revenue: $7 million Percent from outside U.S.: 12.3% 2019 worldwide revenue: $57 million U.S. employees: 375

Market Force Information provides location-level customer experience management solutions to protect clients’ brand reputation, delight their customers and make them more money. 

Market Force operates at scale across the globe. Each month, the company:

• Completes more than 100,000 mystery shops.
• Collects, processes and analyzes millions of employee and customer experience surveys.
• Manages more than 100,000 inbound calls to its contact center.
• Hosts more than 1 million user logins on its KnowledgeForce reporting platform.

Market Force’s multi-location solutions provide a robust framework for measuring and improving operational excellence, customer experience and financial KPIs. Measurement channels include mystery shopping, customer experience surveys, contact center calls, social media and employee engagement surveys via the KnowledgeForce technology platform and Eyes:On mobile app. Market Force employs predictive analytics to determine what matters most and the ROI for investing in improvements. The firm takes a dual-headed approach to market research services (e.g., customer segmentation, attitude trial and usage studies and custom research projects) and strategic advisory services to design and implement effective measurement systems and improve performance.

Founded: 1991 2019 U.S. revenue: $52 million Percent change from 2018: 4% 2019 non-U.S. revenue: $6 million Percent from outside U.S.: 10.3% 2019 worldwide revenue: $58 million U.S. employees: 400

As a leading customer experience management firm, SMG helps clients get smarter about their customers and employees to drive changes that boost customer loyalty and improve business performance. SMG combines technology and services to collect, analyze and share feedback and behavioral data, so it’s easier for clients to deliver and activate customer insights across their enterprise.

SMG partners with more than 350 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster and outperform competitors. SMG is a technology-enabled research firm with a global footprint—evaluating more than 150 million surveys annually, in 50 languages across 125 countries. 

Strategic solutions include omniCXTM, Brand Research and Employee Engagement. SMG’s omniCX solution uses multiple research methodologies in capturing solicited and unsolicited consumer feedback across in-store, online, contact center and social channels. Results are aggregated and reported via smg360TM—a real-time, role-based reporting platform providing access to all customer and related data. 

SMG’s research professionals partner with clients to derive business-changing insights. Within Brand Research, SMG offers traditional brand tracking as well as access to dynamic customer and competitor data through market intelligence tool BrandGeek. Fueled by SurveyMini—SMG’s location-based mobile research app—BrandGeek contains consumer feedback and behavioral data relating to more than 4,500 brands across more than 500,000 locations.

33. Hanover Research

Founded: 2003 2019 U.S. revenue: $52.7 million Percent change from 2018: 14.1% 2019 non-U.S. revenue: $2.6 million Percent from outside U.S.: 4.7% 2019 worldwide revenue: $55.3 million U.S. employees: 358

Hanover Research is a brain trust designed to level the information playing field. Hanover is made up of hundreds of researchers who support thousands of organizational decisions every year. One of the industry’s fastest-growing companies, Hanover attributes this market success to its unique positioning as the only firm that provides tailored research through an annual, fixed-fee model. 

Hanover serves more than 1,000 organizations and companies worldwide from established global organizations, to emerging companies to educational institutions. Hanover’s research informs decisions at any level and across any department capitalizing on the exposure to myriad industries and challenges. 

Founded in 2003, Hanover operates on an annual fixed-fee model, and partnership provides its clients with access to a team of high-caliber researchers, survey experts, analysts and statisticians with diverse skills in market research, information services and analytics. There is no limit on the type of challenge that can be asked for on the quantitative and qualitative approaches Hanover uses to deliver solutions—most of which are very difficult to replicate internally.

Hanover’s custom research services include:

• Secondary research: market segmentation and evaluation; labor and demographic trends and forecasts; vendor and product reviews; best practices reports. 
• Survey: survey design, administration and analysis; open-ended response coding. 
• Qualitative primary research: focus group design and administration; in-depth interview design, outreach, administration and analysis. 
• Data analysis: data segmentation and mining; conjoint analysis; linear regression; descriptive and predictive analytics; data forecasting and modeling. 

32. Directions Research

Founded: 1988 2019 U.S. revenue: $54.2 million Percent change from 2018: 17.8% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $54.2 million U.S. employees: 181

Independently recognized as one of the leading business decision insight firms in the nation, Directions Research combines a highly experienced staff with a unique mix of innovative and proven approaches to answer pressing business issues. Directions and SEEK routinely combine primary and connected data from multiple sources to create holistic and actionable analytic stories for their clients. Through digital dashboards, infographics, written reports and other unique visualizations, the firm communicates its knowledge in a manner that is right for today’s leaders. 

Directions and SEEK excel in innovation, optimization, customer and brand experience, brand strategy, strategic business intelligence and visualization across a wide range of industries. The firm offers B2C and B2B services globally, surveying audiences using a broad selection of data collection techniques and combining those insights with existing client knowledge. Directions’ and SEEK’s staff have an excellent mix of client- and supplier-side experience. The organization allows senior researchers to work with clients on a day-to-day basis.

SEEK (acquired in 2018) is a qualitative insight and innovation consultancy, operating as an independent but connected division of Directions. SEEK empathically connects brands with the humans they serve, transforming the brand-to-consumer relationship into a human-to-human one. The SEEK approach builds brand advocacy for clients with the human-centric approach to innovation, activating empathy as an innate problem-solving capability.

31. Fors Marsh Group (FMG) *

Founded: 2002 2019 U.S. revenue: $57.5 million Percent change from 2018: 22.1% 2019 non-U.S. revenue: — Percent from outside U.S.: — 2019 worldwide revenue: $57.5 million U.S. employees: 263

FMG applies behavioral and data science to improve organizational processes, business solutions and customer experiences. This work is conducted within seven core U.S. markets: health, defense, technology, finance, homeland security, policy and consumer. 

FMG’s work for its clients wins industry and federal awards. FMG has been named as a top market research company by GreenBook and the American Advertising Federation and has been named to the American Marketing Association’s list of top market research companies in the U.S. for five consecutive years. FMG was also a finalist for the American Council for Technology and Industry Advisory Council’s Igniting Innovation 2018 award for creating an innovative e-learning program that improved program awareness and usability for the General Services Administration’s Center for Acquisition Professional Excellence. 

For 2019 and beyond, FMG is focused on continuing this momentum and expanding in important areas. In its human capital practice, FMG is furthering its work in the cybersecurity industry to help the Department of Defense attract top cyber talent and to protect the nation’s infrastructure. FMG is also expanding its efforts in public service recruiting through new partnerships with the U.S. Army, U.S. National Guard and AmeriCorps. The company is proud that its partnership with these institutions will help shape the future of the U.S. For its health division, FMG is leveraging its deep experience in health communications to fight the opioid crisis by reducing stigma and removing barriers that victims face in receiving help—potentially one of the biggest challenges facing America today. 

30. National Research Group (NRG) **

Founded: 1978 2019 U.S. revenue: $59 million Percent change from 2018: 1.7% 2019 non-U.S. revenue: $4 million Percent from outside U.S.: 6.3% 2019 worldwide revenue: $63 million U.S. employees: 200

National Research Group, acquired by Stagwell Media from Nielsen in 2015, is a leading global insights and strategy firm at the intersection of entertainment and technology. Rooted in four decades of industry expertise, the world’s leading marketers turn to NRG for insights into growth and strategy for any content, anywhere, on any device. Working at the confluence of content, culture and technology, NRG offers bold insights for storytellers everywhere. 

Some agencies specialize in qual, others focus on quant—but NRG connects the two disciplines with hybrid teams expert in both modalities. The company is a one-stop, custom consultancy that tailors its approach to solve clients’ biggest challenges. 

The foundation of NRG’s qualitative work is a team of passionate, subject matter experts who connect deeply with consumers in any environment. NRG uses qual to discover the subconscious drivers that fuel our quantitative truths. Its quantitative work is anchored in sophisticated techniques with a focus on agility, creativity and rigor. NRG is method-agnostic and works collaboratively with its clients to solve complex problems in a simple way.

29. Cello Health * **

Founded: 2004 2019 U.S. revenue: $64.5 million Percent change from 2018: 23.3% 2019 non-U.S. revenue: $58.5 million Percent from outside U.S.: 47.6% 2019 worldwide revenue: $123 million U.S. employees: 260

Cello Health consists of four global capabilities that enable the company to offer best-in-class services and an integrated partnership approach to its clients. This unique mix of capabilities, combined with its collaborative approach, results in a unique fusion of expertise, providing powerful advisory and implementation solutions.

• Cello Health Insight is a global marketing research company, providing business intelligence to the healthcare and pharmaceutical sectors. Cello Health Insight specializes in getting to the heart of its clients’ questions, using a large pool of creative and academic resources and providing design of materials and deliverables through a hand-picked project team—selected to best meet the needs of each individual project.
• Cello Health Consulting is the strategic consulting arm of Cello Health, focused on delivering business results by unlocking the potential within organizations, people, assets and brands. Cello Health Consulting works alongside clients to create practical solutions that ensure buy-in and build relationships. 
• Cello Health Communications combines science, strategy and creativity to unlock the potential of brands and assets. Its services underpin differentiated positioning and deliver brand optimization, focusing on multiple areas of development and launch, through commercial maturity.
• Cello Signal is a full-service digital capability bringing impactful messages alive in communications campaigns, content and film.

28. Macromill Group **

Founded: 2000 2019 U.S. revenue: $68.5 million Percent change from 2018: 2.2% 2019 non-U.S. revenue: $260 million Percent from outside U.S.: 79.1% 2019 worldwide revenue: $328.5 million U.S. employees: 275

Macromill Group is a rapidly growing global market research and digital marketing solutions provider bringing together the collective power of its specialist companies to provide innovative data and insights that drive clients’ smarter decisions. Macromill’s industry-leading digital research solutions deliver rapid and cost-effective solutions to the challenges businesses face today. 

The group’s leading business units are Macromill and MetrixLab. Macromill stands at the forefront of innovation, delivering unique marketing solutions. It offers exclusive access to the highest-quality online panels with more than 2 million members. Using its self-developed platform AIRs, Macromill provides full-service online research including automated survey creation and completion, data tabulation and analysis. Today, its business portfolio includes services such as offline quantitative research, mobile research, point-of-service database research (QPR), digital marketing (Accessmill), a DIY survey platform (Questant) and more. 

Metrixlab turns data from online surveys, social media, mobile devices and enterprise systems into valuable business information and actionable consumer insights. This helps leading companies drive product innovation, brand engagement and customer value. Owned and group panels provide expansive access to global respondents in mature and emerging markets. Its teams deliver strategic and tactical decision support by pushing the boundaries of data analysis innovation, combining cutting-edge technology with data science and proven marketing research methodologies. Clients across the globe rely on the company’s hyper-efficient data and insights ecosystem to deliver fast and affordable results.

27. C Space **

Founded: 1999 2019 U.S. revenue: $70 million Percent change from 2018: 2.9% 2019 non-U.S. revenue: $18 million Percent from outside U.S.: 20.5% 2019 worldwide revenue: $88 million U.S. employees: 354

C Space, part of the Interbrand Group, is a global customer agency that marries art and science to create rapid customer insight and business change. 

C Space works with some of the world’s best-known brands—such as Walmart, Samsung, IKEA and more—to build customers into the ways companies work and deliver on customer-inspired growth. By building real, ongoing relationships with customers—online and in-person—brands can stay relevant, deliver superior experiences, launch successful products and build loyalty. Through its “customer as a service” approach of research, consulting and communications, C Space helps businesses minimize risk and maximize growth.

The company integrates customers into the ways its clients work. By bringing stakeholders together around the customer, C Space’s clients create greater clarity and alignment in the actions that will most effectively drive customer growth.

C Space’s customized programs are tailored based on specific business needs and include private online communities, immersive storytelling, data and analytics, activation events, innovation projects and business consulting. C Space continues to invest in its people, existing capabilities like data and analytics, as well as new initiatives.

26. Engine Insights**

Founded: 2004 2019 U.S. revenue: $71 million Percent change from 2018: 4.4% 2019 non-U.S. revenue: $44 million Percent from outside U.S.: 38.3% 2019 worldwide revenue: $115 million U.S. employees: 240

Engine is a new kind of data-driven marketing solutions company. Powered by data, driven by results and guided by people, Engine helps its clients make connections that count—leading to bottom-line growth, an inspired workplace and business transformation. 

Engine Insights (formerly ORC International) connects traditional market research with cutting-edge products to deliver clients a 360-degree view of their customers, employees and markets. Engine’s extended suite of solutions and products are designed to support business growth, from helping clients understand and outperform the competition to operationalizing both survey and behavioral data to identify, attract, engage and retain their audiences.

Engine Insights’ client services and products include custom research and omnibus surveys; customer experience, customer retention and brand engagement studies; and data management and data analytics. 

These services help clients:

• Think beyond products and services to drive business revenue.
• Use insights to inform more relevant messaging and creative.
• Get a complete 360-degree view of their customers.
• Segment audiences for better targeting.
• Develop the perfect product and take it to market.
• Create unique experiences that engage their customers and keep them loyal for a lifetime.
• Build an internal culture that attracts, retains and engages the best talent.

Founded: 1931 2019 U.S. revenue: $71.1 million Percent change from 2018: 9% 2019 non-U.S. revenue: $6.9 million Percent from outside U.S.: 8.8% 2019 worldwide revenue: $78 million U.S. employees: 253

Since 1931, Burke has consistently redefined expectations in the marketing research industry. From segmentation to customer engagement programs, product innovation and brand tracking, Burke prides itself on designing and executing objectives-driven quantitative and qualitative research. Working across a variety of industries, Burke helps its clients gain actionable perspective on their most critical business challenges, providing a range of solutions from agile to integrated strategic decision support.

Today, Burke continues to push the boundaries of what marketing research can be, seamlessly uniting research, strategy and education. Backed by Seed Strategy—its strategic consulting subsidiary—Burke has the capabilities to support its clients throughout every phase of the product or service life cycle, with expertise in strategy, innovation, branding and marketing. In addition, Burke provides comprehensive training on research fundamentals and best practices through the Burke Institute—its dedicated education division and the industry’s leader in research and insights training. Wherever its clients find themselves on the path to success, Burke is uniquely equipped to help them move forward with clarity, confidence and purpose.

Continuing its long tradition of research innovation, Burke recently unveiled two new offerings: Geode|AI, an integrated insights system that analyzes multiple data sources to uncover patterns, relationships and critical insights that are often hidden; and Quantiment, a robust machine-learning solution that jointly extracts richer insights from structured and unstructured data.

24. YouGov *

Founded: 2000 2019 U.S. revenue: $76.8 million Percent change from 2018: 11.8% 2019 non-U.S. revenue: $107.5 million Percent from outside U.S.: 58.3% 2019 worldwide revenue: $184.3 million U.S. employees: 212

YouGov is a global provider of analysis and data generated by consumer panels in 42 markets. Its core offering of opinion data is derived from the proprietary YouGov Global Panel of more than 9 million people. The YouGov Global Panel provides the company with thousands of data points on consumer attitudes, opinions and behavior. YouGov captures these streams of data in the YouGov Cube, its unique connected data library that holds more than 10 years of historic single-source data. In 2019, YouGov panelists completed more than 25 million surveys.

YouGov’s data-led offering supports and improves a wide spectrum of marketing activities of a customer base, including media owners, brands and media agencies. YouGov works with some of the world’s most recognized brands.

Its syndicated data products include the daily brand perception tracker, YouGov BrandIndex and the media planning and segmentation tool YouGov Profiles. Its market-leading YouGov RealTime service provides a fast and cost-effective solution for reaching nationally representative and specialist samples. YouGov’s Custom Research division offers a wide range of quantitative and qualitative research, tailored by sector specialist teams to meet users’ specific requirements. YouGov data is delivered through Crunch, the most advanced analytics tool for research data, combining fast processing with drag-and-drop simplicity. YouGov has a strong record for data accuracy and innovation. 

23. Phoenix Marketing International

Founded: 1999 2019 U.S. revenue: $77 million Percent change from 2018: -3.8% 2019 non-U.S. revenue: $4.5 million Percent from outside U.S.: 5.5% 2019 worldwide revenue: $81.5 million U.S. employees: 343

Global advertising and brand specialist Phoenix Marketing International operates in all major industries, utilizing modern technology, innovative research techniques and customized approaches to help clients elevate their brand, refine their communications and optimize their customer experience. 

With the launch of Phoenix’s AdPi Brand Effect Platform, clients now have access to continuous advertising measurement and performance improvement insights through a single platform, providing the ability to analyze their campaigns at any stage in the advertising life cycle, and the flexibility to draw upon each piece as needed. Through more than 20 years of experience and testing thousands of ads per month, Phoenix developed 19 category-specific ad measurement models that uncover the drivers and creative attributes that explain the “whys” behind an ad’s creative performance, with forward-looking estimates for ad memorability and brand linkage.

Phoenix continues to evolve its CX solution, launching Competitive Customer Experience, a measurement of how consumers perceive their overall experience with a brand, including key touchpoints along the journey. Grounding recent experiences with a client’s brand, competitor brands and non-categorical benchmarking, Phoenix is able to evaluate brand opinion, understand what drives great CX outside of the category, focus on emotional drivers of brand CX, and provide an external view of culture, consistency and brand promises.

22. Concentrix **

Founded: 1983 2019 U.S. revenue: $95 million Percent change from 2018: 11.8% 2019 non-U.S. revenue: $130 million Percent from outside U.S.: 57.8% 2019 worldwide revenue: $225 million U.S. employees: 253

Concentrix is a wholly owned subsidiary of SYNNEX Corp., specializing in technology-enabled customer engagement and improving business performance for clients around the world. With more than 225,000 staff in more than 40 countries, Concentrix provides services to clients in 10 industry verticals: automotive, banking and financial services, insurance, healthcare, technology, consumer electronics, media and communications, retail and e-commerce, travel and transportation, energy and the public sector. 

The Concentrix Voice of the Customer solution combines technology with experience management services provided by its in-house team of hundreds of CX professionals. 

Powered by analytic tools and artificial intelligence, its customer feedback platform ConcentrixCX helps companies listen, analyze and act on omnichannel customer feedback at any point in the customer journey, at scale. Features include data capture and integration, real-time reporting and analytics, and coaching and employee engagement tools. Concentrix continues to invest in enhanced platform functionality—for example, multi-source data expansion of its proprietary text analytics engine, including structured and unstructured customer feedback sources such as surveys, social, messaging, complaints and email. New digital data collection capabilities include a conversational feedback bot and embedded micro-journey surveys. 

Concentrix experience management services range from program management to strategic advisory services and are custom tailored to free clients’ internal teams to focus on transformational impact. Its CX experts specialize in quantitative and qualitative techniques, delivering data-driven insights through solutions such as survey design, relational loyalty research, CX journey analytics, digital channel optimization, customer segmentation, customer effort assessment and integrated CX analytics.

21. Escalent

Founded: 1975 2019 U.S. revenue: $97.1 million Percent change from 2018: -3.4% 2019 non-U.S. revenue: $5.5 million Percent from outside U.S.: 5.4% 2019 worldwide revenue: $102.6 million U.S. employees: 352

Escalent is a human behavior and analytics firm specializing in industries facing disruption. The company transforms data and insights into an understanding of what drives human behavior, and it helps businesses turn those drivers into actions that build brands, enhance customer experiences and inspire product innovation. 

Escalent specializes in automotive and mobility, consumer and retail, energy, financial services, health, technology and telecommunications. Focusing on select industries allows Escalent to function as a trusted business partner who knows the challenges its clients face and understands how to engage their most valuable audiences. 

Escalent has three centers of excellence: Qualitative Research combines emerging technologies, anthropology and ethnography to tap into human insights that reveal real needs and potential; Marketing & Data Sciences combine survey, behavioral, transactional and third-party data to solve tough research challenges; and Insight Communities provides private, online platforms for brands to engage with groups of stakeholders to quickly and easily draw insights.

20. dunnhumby **

Founded: 2001 2019 U.S. revenue: $100 million Percent change from 2018: -3.8% 2019 non-U.S. revenue: $335 million Percent from outside U.S.: 77% 2019 worldwide revenue: $435 million U.S. employees: 230

Dunnhumby is a customer science company that analyzes data and applies insights for almost 1 billion shoppers across the globe to create personalized customer experiences in digital, mobile and retail environments. Its strategic process, proprietary insights and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients. Dunnhumby uses data and science to understand customers, then applies that insight to create personalized experiences that build lasting emotional connections with retailers and brands. It’s a strategy that demonstrates when companies know and treat their customers better than the competition, they earn more than their loyalty—they earn a competitive advantage.

Dunnhumby was established in the U.S. to help retailers and manufacturers put the customer at the heart of their business decisions. Analyzing data from millions of customers across the country, dunnhumby enables clients to use this insight to deliver a better shopping experiences and more relevant marketing to their customers.

By putting best customers at the center of every decision, dunnhumby’s approach delivers measurable value, competitive edge and even more customer data to fuel ongoing optimization, setting clients up for long-term success.

Dunnhumby serves a prestigious list of retailers and manufacturers in grocery, consumer goods, health, beauty, personal care, food service, apparel and advertising, among others. Clients include Tesco, Procter & Gamble, Coca-Cola, Macy’s and PepsiCo.

19. Informa Financial Intelligence**

Founded: 2016 2019 U.S. revenue: $107 million Percent change from 2018: 1.9% 2019 non-U.S. revenue: $36 million Percent from outside U.S.: 25.2% 2019 worldwide revenue: $143 million U.S. employees: 500

Informa Financial Intelligence is a leading provider of business intelligence, market research and expert analysis to the financial industry. The world’s top global financial institutions and banks look to Informa Financial Intelligence for its authority, precision and forward-focused analysis. 

Informa Financial Intelligence consists of key research, analysis and industry experts, such as Informa Research Services, EPFR Global, Informa Global Markets, iMoneyNet, Informa Investment Solutions, eBenchmarkers and Mapa Research.

Informa Financial Intelligence provides fund and wealth managers, traders, insurers, analysts, and investment and retail bankers with the intelligent advantage to make informed decisions, understand past trends, forecast future performance, drive profitability and increase returns.

Because of their strong background in the financial industry, the research teams of Informa Financial Intelligence are highly qualified to help financial institutions with their market research needs. Informa’s researchers are experts in benchmarking studies, competitive intelligence, new product development and usability testing, customer and member satisfaction and loyalty research, brand and advertising awareness research, and mystery shopping services for sales and service quality evaluation, legal and match pair testing, compliance, discrimination and misleading sales practices testing. Informa is considered a leader in the use of market research to limit the risk associated with allegations of discrimination, UDAAP (unfair, deceptive, or abusive acts or practices), predatory lending and misleading sales practices.

18. NRC Health

Founded: 1991 2019 U.S. revenue: $113 million Percent change from 2018: 10.8% 2019 non-U.S. revenue: $3.6 million Percent from outside U.S.: 3.1% 2019 worldwide revenue: $128 million U.S. employees: 448

NRC Health (formerly National Research Corp.) has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses and staff for more than 38 years. The company offers performance measurement and improvement services to hospitals, healthcare systems, physicians, health plans, senior care organizations, home health agencies and other healthcare organizations. 

NRC Health solutions help organizations stay at the forefront of healthcare by understanding the totality of healthcare consumer and staff experiences. Primary solutions include: 

• Experience solutions capture personal experiences, while delivering insights to power a new benchmark: n=1. Developing a longitudinal profile of customers’ healthcare wants and needs allows for organizational improvement, increased provider and staff engagement, loyal relationships and personal well-being. 
• The Loyalty Index, composed of seven aspects that combine to provide a 360-degree view of healthcare consumer loyalty—a single, trackable metric to identify emerging trends in consumer behavior and benchmark against peers. 
• Market Insights is a large U.S. consumer database that gives partners access to the opinions of 310,000 healthcare consumers in 300 markets, and access to resources to better understand target audiences and gauge consumer response to communications.
• The Transparency solution calculates star ratings from existing patient, resident and family survey data, and publishes those ratings to organizations’ websites. 
• The Governance Institute supports the efforts of healthcare boards across the nation—to lead stronger organizations and build healthier communities. NRC Health partners with organizations to improve governance efficiency and effective decision-making by providing trusted, independent information, tools and resources to board members, executives and physician leaders. 

17. MaritzCX **

Founded: 1973 2019 U.S. revenue: $118 million Percent change from 2018: — 2019 non-U.S. revenue: $44 million Percent from outside U.S.: 27.2% 2019 worldwide revenue: $162 million U.S. employees: 600

MaritzCX is a software and research company that focuses on customer experience management for big business. The company offers a unique combination of award-winning CX software, industry-leading data and research science, deep vertical market expertise and managed program services. MaritzCX provides a full-service professional CX approach designed to continuously improve the customer experience across an enterprise’s customers, employees, prospects and partners. 

MaritzCX’s research insights include its leading CXStandards competitive benchmarking research that delivers quarterly benchmarks for 55 CX categories across 16 industries. Its CXEvolution study of more than 10,000 practitioners’ feedback informed large enterprises of their CX gaps. 

The company’s focus is to leverage the MaritzCX platform, its industry-leading studies and research services to drive more meaningful experiences between its clients and their customers by adding product and research services and continued thought leadership in the CX market. In addition, MaritzCX has received CMS-certification for HCAHPS surveys, becoming the industry’s first CX platform company to offer an inclusive CX-based patient experience platform.

MaritzCX specializes in solutions for key industries, including automotive, financial services, retail, technology, B2B and more. Its global reach includes more than 900 full-time employees and 800-plus part-time or contract employees in 19 offices around the world. MaritzCX provides solutions to more than 500 clients and 1.6 million users who speak 72 languages in 100 countries. MaritzCX is committed to being its clients’ customer experience research partners.

In March 2020, InMoment acquired MaritzCX.

16. DRG (Decision Resources Group) **

Founded: 1990 2019 U.S. revenue: $140 million Percent change from 2018: 2.2% 2019 non-U.S. revenue: $53 million Percent from outside U.S.: 27.5% 2019 worldwide revenue: $193 million U.S. employees: 399

DRG, the Health Science & Analytics Division of Piramal Enterprises, is a global information and technology services company that provides proprietary data and solutions to the healthcare industry. DRG has brought together best-in-class companies to provide end-to-end solutions to complex challenges in healthcare. DRG reframes these challenges, enabling its customers to see the opportunities. Pharmaceutical, biotechnology, medical technology and managed care companies rely on this analysis and data to make informed decisions critical to their success.

Framing the current status and future trends in target healthcare markets using data, primary research and secondary research is a core competency of DRG. Product offerings include high‐value analytics, syndicated research, proprietary databases, decision support tools and advisory services.

DRG has a number of key specialties, including syndicated research focused on new therapeutic opportunities; portfolio planning, changing industry dynamics and global treatment patterns; insights and data on physician and consumer healthcare e‐marketing; and proprietary databases and analytics covering more than 90% of the U.S. managed care markets. 

15. Wood Mackenzie **

Founded: 1973 2019 U.S. revenue: $150 million Percent change from 2018: 3.4% 2019 non-U.S. revenue: $335 million Percent from outside U.S.: 69.1% 2019 worldwide revenue: $485 million U.S. employees: 337

Wood Mackenzie, a Verisk business, is a leading research and consultancy business for the global energy, chemicals, metals and mining industries. Wood Mackenzie launched in 1923 as a small, relatively unknown, Edinburgh, Scotland-based stockbroker. By the 1970s, it had become one of the top three stockbrokers in the UK, renowned for the quality of its equity research. 

Its success has always been underpinned by the clear and simple principle of providing trusted research and advice that would make a difference to clients. This was true when the first oil report was published by its equity analysts in 1973 and remains just as relevant to it today. So much so that, over the past four decades, Wood Mackenzie has drawn upon its heritage to create a global research and consultancy business that has grown alongside the needs of its clients. 

Having cultivated deep expertise in upstream oil and gas, Wood Mackenzie has carefully broadened its focus to deliver the same level of detailed insight for every interconnected sector of the energy, chemicals, metals and mining industries it now serves around the world. But heritage is more than just history. Its expert analysts and consultants have connected the company to some of the most significant events of our time—creating insight for governments, boards and CEOs who have helped shape the future direction of the world’s natural resources industries and their impact on society. 

14. Material *

Founded: 1973 2019 U.S. revenue: $166.7 million Percent change from 2018: 0.3% 2019 non-U.S. revenue: $57.9 million Percent from outside U.S.: 25.8% 2019 worldwide revenue: $224.6 million U.S. employees: 1,038

In 2019, Material (under the name LRW Group) acquired five companies: Killer Visual Strategies, an award-winning visual communication agency based in Seattle; Greenberg Strategy, a Bay Area research and strategy consultancy with a strong presence in the tech community; Karma Agency, a strategic communications firm based in Philadelphia; Salt Branding, a Bay Area consultancy; and T3, an Austin, Texas-based digital marketing agency. This year, Material is taking steps to unify these companies under one brand, integrating their services and building a collaboration that will provide seamless, end-to-end marketing solutions for clients. This year, LRW Group rebranded as Material, formally integrating 10 companies into one modern, unified offering.

Material is a radical collaboration of the top research and analytics firms seamlessly paired with the most creative and strategic marketing agencies, all with the shared mission of igniting growth for the world’s top B2B and B2C brands, from Fortune 500 companies to disruptive start-ups. Material offers a full range of marketing services—from data analytics and insights, to consulting and strategy development, to customer experience programs and creative executions. Material employs a roster of 1,200 strategists, creators, technologists, designers, researchers and storytellers that work side-by-side with clients to solve modern-day problems, build customer loyalty and make an impact on the world around us.

Founded: 1969 2019 U.S. revenue: $173.7 million Percent change from 2018: 0.5% 2019 non-U.S. revenue: $52.6 million Percent from outside U.S.: 23.2% 2019 worldwide revenue: $226.3 million U.S. employees: 5,311

ICF is a global consulting services provider with more than 7,000 professionals focused on making big things possible for its commercial and government clients in the U.S., Europe and Asia. 

Clients work with ICF on issues that matter profoundly to their success, whether it’s a product or program that matters to the business or a social issue or policy that matters to the world. ICF offers comprehensive survey research services that empower clients to gain valuable and actionable insights on issues that matter. 

For more than 40 years, ICF has demonstrated design, methodological and statistical knowledge through the implementation of large and complex survey research projects. Its clients consist of U.S. federal, state and local agencies, universities, nonprofits and commercial organizations. 

Its survey research services include: 

• Analyzing, reporting and presenting findings.
• Conducting surveys through a variety of data collection methods. 
• Designing samples, data collection protocols and instruments.
• Protecting all processes and data through quality assurance and system security.

ICF recently completed the installation of a state-of-the-art, fully integrated and security-enhanced data collection system, allowing the company to securely and most efficiently collect survey research data across all modes. ICF continues to be dedicated to solving the world’s most complex challenges and tackle problems with ingenuity on issues that matter profoundly to its clients.

12. J.D. Power **

Founded: 1968 2019 U.S. revenue: $217 million Percent change from 2018: 3.3% 2019 non-U.S. revenue: $113 million Percent from outside U.S.: 34.2% 2019 worldwide revenue: $330 million U.S. employees: 744

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. Those capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. J.D. Power offers market research, forecasting, consulting, training and consumer surveys of product and service quality, customer satisfaction and buyer behavior. The company’s independent industry benchmark studies, innovative data and analytics products, and customized advisory services provide insights and help companies improve quality, engagement and business performance.

Annual syndicated studies are based on survey responses from millions of consumers and business customers worldwide. The firm does not review, judge or test products and services for its syndicated studies. It relies on the opinions and perspectives of consumers who have used the products and services being rated. 

J.D. Power is most often recognized for its work in the automotive industry, where its metrics have become the industry standard for measuring product quality and customer satisfaction. A team of associates worldwide conducts quality and customer satisfaction research across industries including automotive, financial services, insurance, telecommunications, travel, healthcare utilities and consumer electronics. 

11. Forrester Research Services **

Founded: 1983 2019 U.S. revenue: $233.7 million Percent change from 2018: 32.9% 2019 non-U.S. revenue: $65 million Percent from outside U.S.: 21.8% 2019 worldwide revenue: $298.7 million U.S. employees: 525

Forrester Research Services is the research component of Forrester, one of the most influential research and advisory firms in the world. Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth. Its unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of its most innovative clients. 

Forrester’s research offerings consist of a library of cross-linked documents that interconnect its playbooks, reports, data, product rankings, best practices, evaluation tools and research archives. Research access is provided through role-based websites that facilitate client access to research and tools that are most relevant to their professional roles, including community tools that allow interaction between and among clients and analysts.

Forrester’s research and decision tools enable clients to better anticipate and capitalize on the disruptive forces affecting their businesses and organizations, providing insights and frameworks to drive growth in a complex and dynamic market. 

Founded: 1934 2019 U.S. revenue: $320 million Percent change from 2018: 3.2% 2019 non-U.S. revenue: $1,280 million Percent from outside U.S.: 80% 2019 worldwide revenue: $1,600 million U.S. employees: 860

GfK connects data and science. Innovative research solutions provide answers for key business questions around consumers, markets, brands and media—now and in the future. As a research and analytics partner, GfK promises its clients all over the world “Growth from knowledge.” 

The increasing speed of product innovation, the rise of new channels and emerging customer needs are all part of business today. GfK’s clients are businesses around the globe. To make the best possible business decisions every day, they need more than purely descriptive data—they require actionable recommendations based on advanced analytics and powered by leading-edge technology. GfK is in the unique position to leverage proprietary and third-party data to create indispensable predictive market and consumer insights and recommendations.

GfK’s industry focus provides its market researchers with a thorough understanding of business issues and questions specific to their concerns. Industries covered include automotive, consumer goods, fashion and lifestyle, media and entertainment, retail, technology, and travel and hospitality.

9. comScore * **

Founded: 1999 2019 U.S. revenue: $336.1 million Percent change from 2018: -6.5% 2019 non-U.S. revenue: $52.5 million Percent from outside U.S.: 13.5% 2019 worldwide revenue: $388.6 million U.S. employees: 870

ComScore is a global information and analytics company that measures advertising, content and the consumer audiences of each across media platforms. ComScore creates its products using a global data platform that combines information on digital platforms (smartphones, tablets and computers), television and movie screens with demographics and other descriptive information. 

ComScore has developed proprietary data science that enables measurement of person-level and household-level audiences, removing duplicated viewing across devices and over time. This combination of data and methods enables a common standard for buyers and sellers to transact on advertising. This helps companies across the media ecosystem better understand and monetize their audiences and develop marketing plans and products to more efficiently and effectively reach those audiences. ComScore’s ability to unify behavioral and other descriptive data enables it to provide audience ratings, advertising verification and granular consumer segments that describe hundreds of millions of consumers. 

ComScore offers several solutions to help advertisers maximize cross-platform marketing effectiveness—be it measuring brand impact, viewability or ad and audience delivery validation—as well as power cross-platform advertising for better targeting and stronger advertising ROI. ComScore Advanced Audience segments go beyond age and gender to help advertisers better target consumers based on lifestyles, behaviors, demographics and interests. ComScore pioneered this concept in digital, local and national TV. 

8. The NPD Group

Founded: 1966 2019 U.S. revenue: $339.5 million Percent change from 2018: 8.6% 2019 non-U.S. revenue: $104.5 million Percent from outside U.S.: 23.5% 2019 worldwide revenue: $444 million U.S. employees: 1,185

NPD’s global information and advisory services help the world’s leading brands achieve data-driven growth. NPD combines data, industry expertise and prescriptive analytics across more than 20 industries to help its clients measure markets, predict trends and improve performance.

NPD syndicated services include retail tracking, distributor tracking and consumer tracking. NPD offers weekly data, store-level enabled data for looking at geographies or custom store groupings and account-level information for participating retailers. Point-of-sale data is collected from more than 600,000 doors worldwide, plus e-commerce and mobile platforms. Consumer information is collected via online surveys and NPD’s Checkout service, which uses receipt harvesting to track and analyze purchasing and behavior. Prescriptive analytics include market forecasting, new product forecasting, pricing and promotion evaluation and segmentation. 

With deep expertise in more than 20 industries, NPD provides thought leadership to the C-suites of many of the world’s leading brands. Senior industry advisors are available for strategy sessions to guide long-range planning or address specific needs, such as preparing for earnings calls. Topics include industry and category performance, the state of retail and winning strategies of best-in-class companies.

7. Westat **

Founded: 1963 2019 U.S. revenue: $590 million Percent change from 2018: 3.5% 2019 non-U.S. revenue: $7 million Percent from outside U.S.: 1.2% 2019 worldwide revenue: $597 million U.S. employees: 1,900

Westat is a 100% employee-owned research and professional services company. Westat provides extensive survey design and operations capabilities in support of modern data collection from households, institutions, businesses and individuals. Westat applies multiple modes of data collection and survey management to achieve maximum response rates.

The company’s focus areas and capabilities include: 

• Statistical analysis and methodological research in survey design, experiments and testing, data science and analytics, statistical disclosure control and qualitative research.
• Program, process and outcome evaluation using diverse methodologies from design to implementation to guide each program to success.
• Health research, including behavioral and mental health, clinical studies and clinical trials, public and international health, healthcare delivery, patient safety and health communications campaigns.
• Social policy research and technical assistance for implementing innovative evaluation, quality improvement and service delivery systems.
• Education programs for supporting teachers, conducting evaluations and providing technical assistance.
• Transportation studies of travel behaviors, safety and human factors using advanced technologies such as instrumented vehicles and simulators, field observational studies, and online and mobile device-based surveys.

To support its research projects, Westat designs tailor-made approaches for clients as well as invests in many general and specialized IT technologies and products. Westat also provides licensing, training and support for Blaise, a major data collection software system produced by Statistics Netherlands and used internationally. 

Founded: 1975 2019 U.S. revenue: $682 million Percent change from 2018: 16.2% 2019 non-U.S. revenue: $1,685 million Percent from outside U.S.: 71.2% 2019 worldwide revenue: $2,367 million U.S. employees: 2,025

Ipsos, through its subsidiaries, engages in collecting, processing and delivering survey data for brands, companies and institutions primarily in Europe, the Middle East, Africa, the Americas and Asia Pacific. It explores market potential and market trends, tests products and advertising, helps clients build long-term relationships with customers, studies audiences and their perceptions of various media and measures public opinion trends. Ipsos offers advertising research services, including advertising tracking and brand equity evaluation services that help advertisers in the development, evaluation and improvement of their advertising efforts.

It also provides marketing research services that help clients to identify business opportunities and innovation platforms, develop strategies at point of sale, generate insights and ideas, develop and optimize their mix, and model and forecast sales volumes, as well as offers custom innovative products and solutions to address stakeholder experience and brand-building business goals.

In this unique year, Ipsos has remained strong and reaffirmed its ambition and sense of purpose to deliver reliable information for a true understanding of society, markets and people. Ipsos activates this vision for more than 5,000 customers through its presence in 90 markets both globally and locally. Ipsos covers the whole information production and analysis chain, from the collection of raw data to the activation of the insights. It has a solid tradition of innovation expressed by new methodological developments and continuously renewed product range.

5. Information Resources, Inc. (IRI) **

Founded: 1979 2019 U.S. revenue: $815 million Percent change from 2018: 1.9% 2019 non-U.S. revenue: $510 million Percent from outside U.S.: 38.5% 2019 worldwide revenue: $1,325 million U.S. employees: 3,639

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help consumer packaged goods, over-the-counter healthcare organizations, retailers, financial services and media companies grow their businesses. A confluence of major external events—a change in consumer buying habits, big data coming into its own, advanced analytics and personalized consumer activation—is leading to a seismic shift in drivers of success in all industries. With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand, cloud-based technology platform, IRI is empowering the personalization revolution, helping to guide its more than 5,000 clients around the world in their quest to remain relentlessly relevant, capture market share, connect with consumers, collaborate with key constituents and deliver market-leading growth.

In 2019, IRI announced the integration of artificial intelligence and machine learning into its leading suite of analytics solutions, retained 100% of its major CPG clients and welcomed new strategic partnerships with top retailers in the U.S. IRI added several innovators to its leadership team while continuing to invest in its employees by providing ongoing training. 

4. Kantar **

Founded: 1993 2019 U.S. revenue: $950 million Percent change from 2018: 2.7% 2019 non-U.S. revenue: $2,900 million Percent from outside U.S.: 75.3% 2019 worldwide revenue: $3,850 million U.S. employees: 3,585

Kantar is one of the world’s largest data, insights and consulting companies, bringing together some of the world’s leading research, data and insights expertise. Kantar’s offer covers the breadth of techniques and technologies, from purchase and media data to predicting long-term trends; from neuroscience to exit polls; from large-scale quantitative studies to qualitative research, incorporating ethnography and semiotics. 

In April 2019, all services and offerings of the various Kantar companies were combined under the Kantar brand name. This operational change enables Kantar to build platforms and offers on a global scale and to remove barriers to collaboration and co-creation within the organization to better meet clients’ needs. 

As part of this branding strategy, Kantar launched several initiatives:

• Kantar Marketplace, a global on-demand research and insights store.
• Kantar’s new Brand Guidance System that intelligently integrates validated survey measures with social, search, sales media and behavioral data to provide actionable insights to optimize brand or campaign performance.
• Integration of big data, artificial intelligence and analytical capabilities from across the company into one resource that unlocks deeper insights to fuel growth.

3. Gartner Research **

Founded: 1972 2019 U.S. revenue: $1,800 million Percent change from 2018: 4.7% 2019 non-U.S. revenue: $1,474.5 million Percent from outside U.S.: 45% 2019 worldwide revenue: $3,274.5 million U.S. employees: 4,500

Gartner Research delivers independent, objective advice to leaders across an enterprise through subscription services that include on-demand access to published research content, data and benchmarks, and direct access to a network of approximately 2,300 research experts located around the globe. Gartner Research is the fundamental building block for all Gartner products and services. It combines its proprietary research methodologies with extensive industry and academic relationships to create Gartner products and services that address each role across an enterprise. Gartner’s research agenda is defined by clients’ needs, focusing on the critical issues, opportunities and challenges they face every day. Its proprietary research content, presented in the form of reports, briefings, updates and related tools, is delivered directly to the client’s desktop via its website or product-specific portals.

Within the research segment, Global Technology Sales sells products and services to users and providers of technology, while Global Business Sales sells products and services to all other functional leaders, such as supply chain, marketing, human resources, finance, legal and sales. 

2. IQVIA * **

Founded: 2016 2019 U.S. revenue: $2,220 million Percent change from 2018: 8.6% 2019 non-U.S. revenue: $2,166 million Percent from outside U.S.: 49.4% 2019 worldwide revenue: $4,386 million U.S. employees: 6,000

IQVIA is a global provider of information, innovative technology solutions and contract research services focused on helping healthcare clients find better solutions for patients. Formed through the 2016 merger of Quintiles and IMS Health, IQVIA applies human data science—leveraging the analytic rigor and clarity of data science to the ever-expanding scope of human science—to enable companies to reimagine and develop new approaches to clinical development and commercialization, speed innovation and accelerate improvements in healthcare outcomes. 

IQVIA has three operating segments: Technology & Analytics Solutions, Research & Development Solutions and Contract Sales & Medical Solutions. Powered by the IQVIA CORE, IQVIA delivers unique and actionable insights at the intersection of large-scale analytics, transformative technology and extensive domain expertise, as well as execution capabilities to help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific advances, in an effort to advance their path toward cures.

IQVIA has one of the largest and most comprehensive collections of healthcare information in the world, which includes more than 800 million comprehensive, longitudinal, non-identified patient records spanning sales, prescription and promotional data, medical claims, electronic medical records, genomics and social media. Its scaled and growing information set contains more than 35 petabytes of proprietary data sourced from more than 150,000 data suppliers and covering more than 1 million data feeds globally. Based on this data, IQVIA delivers information and insights on more than 85% of the world’s pharmaceuticals, helping its clients run their organizations more efficiently and make better decisions to improve their clinical, commercial and financial performance. 

1. Nielsen **

Founded: 1923 2019 U.S. revenue: $3,875 million Percent change from 2018: 1.6% 2019 non-U.S. revenue: $2,623 million Percent from outside U.S.: 40.4% 2019 worldwide revenue: $6,498 million U.S. employees: 10,300

Nielsen is a global measurement and data analytics company that provides a complete and trusted view of consumers and markets worldwide. Nielsen is divided into two business units: Nielsen Global Media and Nielsen Global Connect. 

Nielsen Global Media provides media and advertising clients with unbiased and reliable metrics that create the shared understanding of the industry required for markets to function, enabling its clients to grow and succeed across the $600 billion global advertising market. Nielsen Global Media helps clients define exactly who they want to reach and optimize the outcomes they can achieve. The company’s cross-platform measurement strategy brings together the best of TV and digital measurement to ensure a more functional marketplace for the industry.

Nielsen Global Connect provides consumer packaged goods manufacturers and retailers with accurate, actionable information and a complete picture of the complex and changing marketplace that brands need to innovate and grow their businesses. Nielsen Global Connect provides data and builds tools that use predictive models to turn observations in the marketplace into business decisions and winning solutions. The business’ data and insights, combined with its open, cloud-native measurement and analytics platform that democratizes the power of data, continue to provide an essential foundation that makes markets possible in the rapidly evolving world of commerce. With Nielsen Global Connect’s set of guiding truths, businesses have the tools to create new opportunities.

* ‘% change’ calculation reflects adjustment of previously reported 2018 U.S. research revenue due to acquisition or divestiture activity or other business change during 2019.

** Some or all figures are not made available by this company so instead are based on research and estimation by the report author.

Diane Bowers is a consultant to research and data analytics businesses and industry associations in the U.S. and internationally. She previously served as the president of CASRO, board chair of the Global Research Business Network, a board member of the Americas Research Industry Alliance and a board member of The Roper Center for Public Opinion Research at Cornell University. She is also a past president of the Market Research Council and the Research Industry Coalition, and a long-time member of American Association for Public Opinion Research, AMA and ESOMAR.

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Top 5 Online Survey Companies for 2023

Looking for more information about online survey companies, but confused about the difference between a survey company, a survey panel, and a survey site?

In this article, we will distinguish between what these terms mean, and will provide a list of some of the top survey companies that pay in 2022.

By joining a paid survey website hosted a reputable survey companies, you can expect to be treated well as a member, paid quickly and (hopefully) enjoy your experience earning money on their websites.

What is a survey company?

A ‘survey company’ is the business that owns and runs a paid survey website, or a ‘survey panel’ as they’re sometimes called. Some websites use the terms ‘survey site’ and ‘survey company’ interchangeably, but this is technically incorrect. Survey companies are market research companies and survey sites are survey panels.

It is common for a survey company to launch several survey panels in a bid to capture a broader audience. Sometimes, these survey panels will look similar and work similarly. Otherwise, a survey company may launch multiple panels that are aimed at different markets. For example, they may have panel specifically for consumers and another that offers surveys for doctors .

The most established survey research companies typically have the biggest range of clients looking for consumer data, so members can expect a steady range of new opportunities to answer questionnaires and earn money.

These companies also tend to offer better customer service and a broader range of rewards.

Although there are other elements of survey panels to consider, you won’t go far wrong by choosing a panel owned by an established online survey company.

Top 5 survey companies

The following is a list of the top five survey companies that pay based on size and panel offerings, including the names of online panels they own.

The company is responsible for Swagbucks , which is one of the world’s most well-known get-paid to websites and has paid out an astounding $800 million to its members.

Swagbucks features:

• $5 joining bonus
• Multiple ways to earn: surveys, coupons, cashback, offers, more
• Millions of members
• Hundreds of reward options

It is also the owner of MyPoints (U.S and Canada focus), InboxPounds (UK focus) and DailyRewards (Canada focus).

MyPoints was founded way back in 1996, which gives you a great idea of how long Prodege has been operating.

MyPoints features:

• $5-10 sign up bonus
• Multiple ways to earn: surveys, games, cashback, watch videos, more
• Cashback offered from over 1900 retail partners
• Redeem points for cash, gift cards, or travel rewards

These panels listed are among the most popular on the web, partly because of the amount of years they have had to build a loyal user base.

Here is a full list of the panels owned by Prodege .

It is responsible for a huge range of popular survey panels. According to company data, there are over 62 million consumers using these websites across the globe!

Opinion Outpost and OneOpinion are the biggest and most popular Dynata websites.

Opinion Outpost features:

• Instant cash outs
• Super low account balance of just $5 needed to get an Amazon gift card
• Tons of surveys available at any given time
• Fun, interactive surveys

OneOpinion features:

• Earn easy money with cash surveys
• Earn points, even if you get disqualified from a survey
• Participate in product testing and online survey assignments
• Receive pre-paid credit cards, gift cards or cash (your choice) for participating

MyOpinions in Australia, iPoll , the QuickThoughts mobile app and Valued Opinions are other properties owned by Dynata. These all offer a great range of surveys and many rewards. They are available in several countries apart from MyOpinions, which is exclusive to Australia and is currently the country’s most popular survey panel.

Update: In mid-2022, Dynata also acquired Branded Research, which runs Branded Surveys .

Here is a full list of the panels owned by Dynata .

Historically, Nielsen has been responsible for the progression of how companies use market research.

Nielsen’s most popular survey panel is Pinecone Research , which is one of the best-rated on our website. This is one of the only panels that pays rewards in cash via bank transfer, although it has historically been difficult to join. You may have a wait on your hands if you apply to sign up, as it is in very high demand.

Pinecone Research features:

• Flat $3.00 per survey
• Prestigious survey panel in high demand
• Multiple cash out options: cash, gift cards, vouchers and more
• Product testing assignments available

The National Consumer Panel , where U.S consumers are sent a barcode scanner or use a mobile app to scan products, is a joint partnership between Nielsen and IRI. Homescan Consumer Panel is the Canadian equivalent. These have also been historically difficult to sign up for, due to their incredible popularity.

National Consumer Panel features:

• Scan your groceries to earn rewards
• Scan barcodes using the mobile app
• Earn gift cards and merchandise for participating
• Automatic entries into monthly and quarterly cash draws

A key reason for the popularity of Nielsen websites is its broad range of rewards and money-making opportunities.

Nielsen also offers a passive way for users to earn rewards via the Nielsen Computer and Mobile Panel which only requires downloading an app that runs in the background of your phone in order to earn rewards.

Here is a full list of the panels owned by Nielsen .

The company ethos is to push the field of market research toward a better tomorrow.

Its most well-known panel is Toluna Influencers , as this website is available for anyone in the world over the age of 13 to sign up.

Toluna Influencers features:

• Join to get 500 free points
• Gift cards and PayPal payments offered for participating
• Users from various countries worldwide can join
• One of the internet’s original survey panels at over 20 years old!

Most of Toluna’s smaller survey panels, such as Vocalyz and SheSays Community are only available to consumers in the United States.

Vocalyz features:

• New members receive 100 free points
• Earn points taking surveys, playing games, and completing profilers
• Get paid by PayPal or via an Amazon gift card
• Log in to your account daily to spin for free points via the Vocalyz daily wheel

The Toluna group is well-known for adding fun community features to their survey panels, including discussion boards and the ability to add your own surveys for other community members to take.

Here is a full list of the panels owned by Toluna .

Ipsos iSay is its most well-known survey panel, which is available around the world and offers a huge range of rewards.

Ipsos iSay features:

• 10k+ winners to date in monthly, quarterly contests
• Participate in surveys, product tests, focus groups , mobile surveys and more
• Huge inventory of surveys available at any given time
• Withdraw your rewards with just $5 worth of points in your account

Ipsos’ other smaller panels include inCompass Media Cell and Rewarding Panel .

inCompass Media Cell features:

• Earn £20 after your first month
• Earn rewards passively by keeping the app installed on your devices
• Shape the future of UK media with your participation
• Open to UK residents only

Ipsos considers its company’s key values to be integrity, curiosity, collaboration, client importance and entrepreneurial spirit.

Here is a full list of the survey panels owned by Ipsos .

The bottom line

You’re likely to enjoy your survey taking experience by choosing a survey panel hosted by one of the survey research companies listed above. With long histories, experience running multiple survey sites and managing millions of members, the companies above are considered some of the best the market research industry has to offer.

For more information on other panels that may be more suited to your needs, see our list of the best paid survey websites .

Related posts:

• How To Become a Paid Market Research Participant
• Paid Survey Panelist Tips and Tricks
• Best Survey Sites for 2023

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About the author.

SurveyPolice

SurveyPolice.com is the world's largest online survey reviews website. For over 15 years we have provided ratings on top online survey panels. Compare the best online survey websites and see which are worth joining!

» Find paid online survey sites available in your area «

Toluna points expire so you don’t make anything.

Indeed, with Toluna Influencers , when points are credited to your account, they remain valid for 16 months but after this period if they’re not used, they automatically expire and are deleted.

Note that none of the sites in our Top 5 list above award points that have an expiry date. You might want to check them out!

My Survey drives me mad with inane questions about superpowers and Branded Survey is hardly worth the effort.

Thanks for your sharing your experience. My Survey closed in 2019 – perhaps you were thinking of a different survey panel?

With Branded Surveys , they are rated very highly on SurveyPolice – sorry your experience with them wasn’t better.

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SSRS Opinion Panel

• Contacted by SSRS?

Forward thinking research.

SSRS is your trusted partner for complex and challenging research problems. With the latest data collection best practices, cutting-edge survey methodologies, and an industry leading team, SSRS is breaking the mold on what research companies can do.

Rooted in truth.

Our Encipher® suite of calibration services utilizes innovative and experimentally-validated methods to reduce bias and improve data quality. A rigorously tested approach to calibrating nonprobability and hybrid data, our expansive bank of customizable calibration items offers a refreshing alternative to “one size fits all” weighting.

Providing answers you can stand behind.

SSRS Opinion Panel Products are widely renowned tools for providing accurate, multi-modal survey responses that deliver on how people think and how their opinions guide behavior. Fast and Flexible, our panels are at the forefront of our work and the foundation on which we have built our value.

Sharing insight.

SSRS speaks at several industry events and conferences throughout the year. Take a look at our schedule to see where we are presenting and what we are attending!

SSRS in the News

Marquette law school poll of wisconsin finds 52% of registered voters support harris, 48% support trump.

Survey Conducted by SSRS

Who won the Harris-Trump debate? We asked swing-state voters.

Debate Reaction Group Conducted During and After the September 10 Debate by SSRS

CNN Flash Poll: Majority of debate watchers say Harris outperformed Trump onstage

CNN Poll Conducted by SSRS on the SSRS Text Message Panel

College football walks a fine line between growth and alienating its fan base

Chad Menefee shares data in new Sports Business Journal article

Skin tone discrimination and birth control avoidance among women in Harris County, Texas: a cross-sectional study

Survey Utilizes SSRS Encipher® Hybrid; Article co-authored by Jazmyne Sutton, Ph.D. and Eran Ben-Porath, Ph.D.

CNN polls across six battlegrounds find Georgia and Pennsylvania are key toss-ups

CNN Poll Conducted by SSRS

Public Willingness to Mask and Vaccinate in the Future: Results From a 2023 Nationally Representative Survey of US Adults

Jazmyne Sutton, Ph.D., SSRS Research Director, Co-authors New Article

More Americans want the US to stay the course in Ukraine as long as it takes

New Article from Brookings Reports on Findings from the University of Maryland Critical Issues Poll, conducted by SSRS

Polling data shows Trump campaign’s difficulty in framing the conversation around Kamala Harris

New insight from "The Breakthrough", a project from CNN, Georgetown University, the University of Michigan, SSRS and Verasight

Health Care for Women: How the U.S. Compares Internationally

Findings from the 2023 Commonwealth Fund International Health Policy Survey, Fielded by SSRS

SSRS provides answers you can trust through rigorous research and relevant insights. Our focus, resolve, and passion for solving problems is relentless. We apply independent thinking to custom research solutions, combined with agile and steadfast problem-solving. When you work with the SSRS team, you have confidence in the reliability of data rooted in truth.

Our Research Areas

Public opinion & policy.

Leading the way to a well-informed society through customized research.

• Physicians and other health care providers
• Businesses owners, benefits managers, and other company health care decision makers
• Patients with a variety of health conditions and experiences
• Older adults

KFF Vaccine Monitor

Health care & health policy.

Using patient and provider experiences to build healthier communities and improve health equity.

International Health Policy Surveys

Consumer & lifestyle.

SSRS gets to the heart of what makes people tick by digging into consumer attitudes and behaviors.

• Hear the voice of the consumer
• Explore product and service development and usage
• Understand customer experience
• Discover people’s lifestyles and choices

Canada Lawn & Garden Marketplace Study

Sports & entertainment.

Snapshots into the consumer mindset through the lens of lifetime, entertainment and sports with a historical perspective.

Sports Poll

Luker lens poll, sports poll kids, despite declining interest, olympics are the best entry point for new sports fans.

Insight from Chad Menefee, Ph.D.

Political & Election Polling

SSRS conduct non-partisan political and election-related research research using a mix of samples, modes, and methods.

• SSRS utilizes mixed methods tailored to research needs
• SSRS links a variety of data sources to improve survey data quality
• SSRS applies an advanced use of weighting adjustments

2022 Collaborative Midterm Survey

Events and speaking engagements.

You can find the SSRS team at industry conferences and events all year long! Whether we are attending, speaking, or presenting, we look forward to connecting with you and sharing insights from our research.

Recent Insights

How should college football grow its fan base in the realignment era?

Public Interest in the 2024 Summer Olympics

New Research from the SSRS Opinion Panel Omnibus

The Public’s Interest in the 2024 Summer Olympics

The American Public and Patriotism

The Public and Patriotism

The Health of Health Panel Data

Comparing Survey Outcomes Between Probability Panelists and Address Based Sample Respondents

Americans and Travel

Ssrs solutions.

Providing answers you can trust through rigorous research and relevant insights. SSRS tackles the most complex and challenging research questions to impact positive change.

Proprietary. Innovative. Fit for purpose. SSRS offers tailor-made research solutions designed to gather hard-to-get data and answer complex problems.

Nationally Representative Probability-based Panel of U.S. Adults

SSRS Opinion Panel Omnibus

Multi-client, Probability-based Survey that Fields Twice a Month

A Suite of Calibration Services Utilizing Innovative and Experimentally Validated…

SSRS Virtual Insights

A Full-service Solution for Conducting Virtual Qualitative Research

The First and Longest Running Tracking Study Focusing on Sports…

SSRS Text Message Panel

Probability-based, Quick Turnaround Polling

SSRS Business Insights

An Innovative Source of B2B Sample

Building the Next Generation of Sports Fans

Snapshots into the Consumer Mindset Through the Lens of Lifetime,…

SSRS ABS Innovations

Elevating Address-based Sampling to New Levels

Rutgers-Eagleton/SSRS Garden State Panel

Measuring Public Opinion in New Jersey

SSRS Proprietary Panels

Highly Scalable Cost-efficient Data Collection Platform Tailored to Meet Client…

The People Behind the Data

We know research is all about people, and it’s time to get personal. Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

“Being a part of a team that genuinely enjoys working together on thought-provoking research was my goal as we built SSRS. I want to nurture a creative, innovative, supportive environment. As new challenges arise so do new opportunities for creative problem solving. It is so exciting! ” Melissa Herrmann President

“We are proud to work with clients who share our main goal: Making sure that public opinion includes the voices of people that are oftentimes under-represented in research. ” Eran Ben-Porath Chief Research Director

“We all work very hard, but we also know how to have fun together. The culture here is amazing, and I have not experienced another company like SSRS in my 20+ year market research career.” Jen Schmidt VP of Online Research and Strategy

“I enjoy helping clients use data to support their ‘why’ so they can sustainably continue to implement and or alter their own services or offerings.” Gabi Salomon Senior Project Director

“Conducting reliable public opinion research is critical not only to meet specific client objectives, but to ensure a high functioning democracy overall. I am proud to be part of that enterprise!” Jordon Peugh Chief Business Officer

Our passion for solving problems is relentless.

When you work with the SSRS team, you gain accountability-driven thoughtfulness into unpacking complex challenges. Let's start a conversation about your next project.

18 Best Places to Take Paid Online Surveys (Up to $50/hr)

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Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice.

Surveys offer a legitimate way to earn money on the side. Here are the best sites and a few tips so you can make the most of your time.

• Side Hustles
• Online Surveys

Our mission at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. If a purchase or signup is made through one of our Partners’ links, we may receive compensation for the referral. Learn more here .

Taking paid surveys online is an easy task you can do to earn money in your spare time.

Survey companies work with businesses that need feedback about new ideas or products before they hit the market. Survey takers earn cash for answering questions that will help brands improve their products.

Filling out surveys for cash can be worth your time if you sign up for the right survey sites and implement a few helpful tips.

All you need is an internet connection and a computer or mobile device to get started.

Best Sites to Take Paid Surveys

Registering with too many companies can lead to contact overwhelm, making it difficult for you to find the best opportunities. Rather than sifting through the myriad of options, stick with the ones that fit your demographics and availability.

1. Branded Surveys

Branded Surveys holds a 4.1 out of 5-star rating with Trustpilot with over 82,000 user reviews. The parent company, Branded Research, has been conducting market research since 2012.

When you register as a new member , you’ll earn 50 points, then another 50 points will be credited to your account after filling out your profile (a $1 sign up bonus in total).

Once your account is created, you can immediately start taking surveys, which can be worth up to $5 each. After you reach 500 points (equal to $5 USD), you can cash out your earnings in your local currency (USD, CAD, GBP).

Branded Surveys’ loyalty program, Branded Elite, offers the opportunity for anyone to earn bonus points on a weekly basis. You can increase your bonus amount by advancing through Bronze, Silver, and Gold tiers. To advance, you must complete a certain number of approved surveys, and your bonus is based on your badge level.

I earned $7.41 and nearly reached the Silver badge tier within the first 2 hours of using the platform.

Additional ways to collect Branded Survey points include inviting friends to join, taking the daily poll, ranking on the leaderboard, and being randomly selected for up to 1,000 points. Learn more about my experience in our Branded Surveys review .

• Where it’s available: United States, Canada, and the UK
• Age requirements: 16+ years old
• Average earnings: $0.50 to $3 per survey
• Payment method: Branded Pay (direct deposit in the United States), PayPal cash, gift cards, prepaid Visa card, or charitable donations
• Minimum to cash out: 500 points

   Trust: ★★★★★

   # of Surveys: ★★★★☆

   Compensation: ★★★★★

   Cash out process: ★★★★★

2. Freecash

More a survey aggregator, Freecash.com is a “get paid to” (GPT) site that partners with several reputable survey providers like Pollfish and Bitlabs, allowing users to make money taking surveys online.

What makes the platform appealing is that surveys are just one of several ways to make an extra — or several hundred — buck(s). Testing apps or websites, signing up for offers, and taking quizzes are but a few of the many other ways users can earn. In fact, they have over 5,000 different offers users can complete to unlock free cash.

New users will earn a free $1 merely for creating an account and verifying their email address, and get to open a “Free Case” for a chance to win $250 more.

While not all of them will be relevant to you, it’s not uncommon to see some tasks with earnings of $100 or more, assuming the exact criteria or met.

Learn more in our Freecash review .

• Where it’s available: International users welcome
• Average earnings: $0.10 to $1 per survey
• Payment method: PayPal, bank transfer, gift cards, crypto
• Minimum to cash out: 250 coins ($0.50)

   Trust: ★★★★☆

3. Swagbucks

Swagbucks is a paid survey site owned and operated by Prodege, LLC. Perhaps the most popular survey site in the world, it holds a 4.4 rating on the App store with 112,000+ reviews, and a 4.2 rating on Google Play with an additional 139,000 reviews.

Completed surveys pay between 1 and 350 Swagbucks (also called SBs), depending on the length and topic popularity. For every 100 SBs, you’ll earn an additional $1 that can be redeemed for PayPal cash or gift cards to places like Amazon, Lowe’s, and Target.

New Swagbucks members will receive a $10 signup bonus after spending at least $25 at one of the site’s featured retailers like Amazon, Best Buy, or Walmart.

Paid online surveys are not the only way to make money with Swagbucks. The company awards its members SBs to shop online, search the web , and watch videos. You can start redeeming your earnings as soon as you reach 100 points.

In three days of passively using the platform, I accrued 256 points — roughly equivalent to $2.56. Over a thirty-day period with a similar effort, I’d expect to earn around $25.

The more SBs you accumulate, the higher the value of the gift card you can redeem. You can unlock more store options and find gift cards to places like Starbucks, Walmart, and iTunes. Learn more about my experience in in our Swagbucks review .

• Where it’s available: Most countries in the Americas, Asia, and Europe, and some areas in Africa
• Age requirements: 13+ years old
• Average earnings: $0.40 to $2 per survey
• Payment method: PayPal cash or gift cards
• Minimum to cash out: $1 in gift cards or $5 in PayPal cash

4. InboxDollars

InboxDollars has been in business since 2006 and was acquired by Prodege, LLC back in 2019. They hold a B rating with the BBB. According to its website, the company has paid more than $80 million to its members.

InboxDollars users accumulate earnings in cash instead of points, which makes it easy to know how much you’ll earn before committing to a task. Most paid opportunities offer a small amount of money, but the more surveys you take, the more you can earn.

It’s free to sign up and get started with InboxDollars, and you will get a $5 bonus once you activate your account. You’ll then answer a few simple questions about your income, race, education, and other demographic information. This initial screening will help InboxDollars match you with relevant paid surveys.

Other ways you can earn money with InboxDollars include watching video ads , playing games, and shopping online at stores like Target, Walmart, and eBay.

I earned mere pennies playing the games currently available over the course of 30 minutes but brought in $1.50 taking the paid surveys available to me after registering (l earn more about the experience in our InboxDollars review ) .

• Where it’s available: United States, United Kingdom (InboxPounds)
• Age requirements: 18+ years old
• Average earnings: $0.50 to $5.00 per survey and up to $10 and $20 or more for people in certain demographics
• Payment method: PayPal, e-gift cards, prepaid Visa card, charitable donation, or check in the mail
• Minimum to cash out: $15

Trust: ★★★★☆

# of Surveys: ★★★★☆

Compensation: ★★★★☆

Cash out process: ★★★☆☆

5. Ipsos i-Say

Ipsos i-Say is a survey site based in Paris, but it allows users around the world to get paid to take surveys. It has an A+ rating with the Better Business Bureau and a 4.7-star rating on Google Play with over 32,000 reviews.

You can register with Ipsos i-Say by creating an account using either your email address or Facebook account. You’ll then answer some demographic questions so the company can connect you to relevant opportunities. For example, if you’re a new mom, you may see a survey asking about which diapers you use.

After you complete a survey, you’ll earn points. How much you earn varies, but it’s typical to earn between 45 to 90 points per survey, or $0.45 to $0.90. You can also earn up to five points if you’re disqualified from taking a survey. Once you reach 500 points, you can cash out your earnings for PayPal cash, gift cards, or charitable donations.

I’ve found Ipsos iSay to be one of the more reliable survey providers and consistently hit the $5 per hour threshold in terms of survey earnings. This is among the highest in the industry, especially for a site that only provides surveys and little to no other ways to earn.

You can learn more about my experience in our Ipsos i-Say in our review .

• Where it’s available: United States, Canada, Australia, UK, and Singapore
• Average earnings: $0.45 to $0.90 per survey
• Payment method: PayPal, gift cards, prepaid Visa gift cards, or charitable contribution
• Minimum to cash out: $5

   Trust: ★ ★ ★ ★☆

   # of Surveys: ★★★☆☆

   Compensation: ★★★☆☆

   Cash out process: ★ ★ ★ ★☆

6. LifePoints

Originally known as National Family Opinion, LifePoints has been around since 1946 and has more than 5 million members around the world. Trustpilot gives the company a 4.1 out of 5-star rating based on 38,000 real member reviews.

You can become a member for free and start earning LifePoints by taking online surveys. You’ll get an immediate 10 LifePoints added to your account when you verify your email address and provide basic information like your name, date of birth, and address. Filling out a complete profile will allow you to view and select surveys that fit your demographic.

LifePoints survey topics range from technology to automobiles, to household brands, and more. Some surveys pay up to 600 points, or $5 each, but most opportunities pay between $0.50 and $1 to complete. We share more about the paid opportunities with the company in our LifePoints review .

• Where it’s available: United States, India, South Africa, Mexico, Hong Kong, China, and 35 more countries.
• Average earnings: $0.50 to $1 per survey
• Payment method: PayPal, e-gift cards, or charitable donations

   # of Surveys: ★★★★★

   Compensation: ★★★★☆

   Cash out process: ★★★★☆

7. Pinecone Research

After 21 years in business, Pinecone Research has earned a spot among some of the highest-rated paid survey sites. Pinecone Research is owned by The Nielsen Company, which holds a rating of A+ with the BBB.

Pinecone Research members influence future products and services every time they complete an online survey. Each survey pays 300 points, worth $3, and should take only a few minutes, according to the company.

You can also get paid to test new products as a member of Pinecone Research. You’ll be paid between $3 and $5 to complete a short report on each product. You might even be allowed to keep the product after the study is complete.

Pinecone Research is one of the more elite survey sites and limits its members based on demographics. You can apply for membership to see if you qualify.

• Where it’s available: United States, United Kingdom, Canada, and Germany
• Average earnings: $3 per survey
• Payment method: A check in the mail, PayPal, or gift cards
• Minimum to cash out: $1

8. Survey Junkie

Survey Junkie is another leader in the survey industry, with a BBB rating of B. The company has been in business since 2011 and serves more than 20 million members.

Survey Junkie is best known for the basics and mainly offers paid survey opportunities. This site tracks earnings in the form of points. Every 100 points equals $1 earned, and it takes a minimum of 500 points (or $5) to cash out via PayPal or with e-gift cards.

The site does offer some users the chance to earn money testing products, participating in online or in-person focus groups , or via phone surveys. It pays between $5 and $150 per task, but that option is extremely limited at this time.

Start making money within five minutes when you sign up and complete your profile . Most of the surveys are fairly easy to complete. You also won’t be forced to sign up for something or buy anything in order to complete a survey.

Our favorite part about the platform is that they award you a nominal number of points even if you’re disqualified from a survey. You won’t earn the full amount displayed, but it’s better than zero return on your time, as is the case with many other survey sites.

Learn more in our Survey Junkie review .

• Where it’s available: United States, Canada, and Australia
• Payment method: PayPal cash in all countries, or e-gift cards and direct bank transfers in the United States

9. American Consumer Opinion

American Consumer Opinion (ACOP) is owned by Decision Analyst, Inc. which has been in business for more than 41 years. The BBB gives this site an A+ rating.

When you sign up for an account with ACOP, you can start your first paid survey in under two minutes. Your first survey pays five points and includes questions regarding your demographic information like marital status and education level. If there are surveys available, you will see them listed in your account.

ACOP keeps things simple and offers nothing more than surveys for money. The company accumulates your earnings in points, and you’ll need to earn 1,000 points, or $10, to cash out.

• Where it’s available: Worldwide
• Age requirements: 14+ years old
• Average earnings: $0.05 to $0.50 per survey
• Payment method: PayPal cash, Hyperwallet, sweepstakes entry, or a charitable donation
• Minimum to cash out: $10

10. MyPoints

MyPoints, owned by Prodege, LLC, has been in business since 1996, holds a B rating with the BBB, and has paid out more than $236 million to its 10 million members.

With MyPoints , you can take online surveys for money, but the site also has other paid gigs. These include shopping online and in-store, printing and redeeming coupons, watching videos, playing games , and booking travel accommodations. It also gives you five points if you are not qualified to take a survey, with a maximum of 25 disqualification points per day.

All of your earnings through MyPoints accumulate in points. You can claim a $3 gift card once your account reaches 480 points. Or for 15,800 points, you can get a $500 gift card.

Note that points may stretch further depending on where you redeem them. Redeeming points for a prepaid Visa card requires a minimum of 1,500 and is worth 150 points per dollar, or $10.

MyPoints gives $10 Amazon or Visa gift cards to new users. You’ll need to spend $20 or more using MyPoints shopping to redeem this bonus.

• Where it’s available: United States and Canada
• Average earnings: $0.35 to $0.55 per survey
• Payment method: PayPal cash, gift cards, and e-gift cards, or redeem for travel miles

Toluna is a market research firm that’s been in business since 1994. It has an A+ BBB rating and a 3.7-star rating on Trustpilot from 10,000 member reviews.

After you sign up for a free account, you’ll receive a confirmation link in an email that, once you click, will finalize your registration and allow you to start taking surveys. You’ll also earn 500 bonus points just for signing up .

Each survey Toluna offers is worth between 15 and 50,000 points, depending on the length and time needed to complete the survey. Like other sites, you will have to qualify for surveys. If you don’t qualify, you don’t receive disqualification points. Instead, you’re entered into a sweepstakes.

The minimum points you need to redeem a reward is 10,000, which lets you plant a tree in Peru, Thailand, or Uganda. For gift card rewards, 30,000 points will get you a $10 gift card to major retailers like Starbucks, Petco, and Kohl’s.

• Where it’s available: 21 countries include the United States, Canada, the United Kingdom, France, and Mexico
• Average earnings: 15 to 50,000 points per survey
• Payment method: Gift cards or sweepstakes entries
• Minimum to cash out: 10,000 points

   Trust: ★★★☆☆

   Cash out process: ★★★☆☆

12. Survey Club

Survey Club has been around since 2005 and has an A- rating with the BBB. If you sign up as a member, you’ll join more than 16 million other users.

After you become a member and provide your demographic information, Survey Club will connect you with paid studies. It also refers members to other sites like Survey Junkie, LifePoints, and Pinecone Research. Your earnings from surveys hosted by Survey Club are added to your account in cash, and you can cash out when you earn at least $25.

Survey Club also provides paid focus group opportunities. It reports the average earnings of those who participate as $50 to $200 per hour.

• Where it’s available: United States, Canada, United Kingdom, and Australia
• Average earnings: $0.10 to $5 per survey
• Payment method: Cash, gift cards, prepaid debit cards, cash sweepstakes, prize drawings, and charitable contributions
• Minimum to cash out: $25

   Cash out process: ★★★ ☆ ☆

13. KashKick

In addition to surveys, KashKick pays users for watching videos, surfing the web, and signing up for deals through the platform.

Surveys are on par with industry standard, with opportunities to earn upwards of $2 per completed questionnaire. Payments are processed every two weeks, and you need at least $10 before you can cash out via PayPal.

The primary complaint from former users is losing earnings for inactivity. If you fail to verify your email address, provide incorrect contact information, or don’t log into your account for 60 days, your account might be deactivated. In this case, any earnings you had will be forfeited.

You can reactivate your account within 60 months, but you can’t get back any previous earnings. KashKick wiped inactive accounts right before processing payments, so be sure to log in regularly and verify your email address so you don’t lose your rewards.

• Where it’s available: United States
• Average earnings: $0.20 to $2 per survey
• Payment method: PayPal (payouts every two weeks)

   Trust: ★ ★ ★☆ ☆

A globally recognized survey site, YouGov allows users to share their opinions on politics, public affairs, products, and brands. Unique for its focus on current events and societal issues, YouGov provides an engaging platform for those interested in influencing decision-makers and contributing to public discourse.

For example, YouGov has had data from dozens of polls shared across massive networks like CBS News, Politico, Yahoo, and more, across a variety of topics. Trump and Biden head-to-head numbers, support for IFV, where Haley voters will fall after her dropout, and the Israel-Hamas war are but a few recent hot-button topics they’ve shared data on.

Members earn points for completing surveys, which can be redeemed for various rewards, including cash and free gift cards . Earnings vary based on survey length and complexity, with YouGov offering a transparent and straightforward platform for users to voice their opinions and earn rewards. New members get a free 1,500 welcome bonus for signing up.

• Where it’s available: 75+ Countries ( See list )
• Average earnings: $0.50 to $1.50 per survey
• Payment method: Direct deposit or gift cards
• Minimum to cash out: $15 (gift card)

   Trust: ★★ ★★ ☆

   # of Surveys: ★★ ★☆ ☆

15. Crowdtap

Used by more than 2 million members, Crowdtap is a popular paid survey site because it offers more ways to earn than just taking surveys. Member users can also earn points by participating in online discussions, product testing, art and other content submissions, research programs, and more.

To get started, merely register for a free account . After completing the registration process, you’ll receive an email confirmation. After that, you can begin earning points by taking surveys you qualify for.

Most surveys are worth $0.25 to $0.75, but their homepage suggests you can find surveys for $25, $50, or even more. I recently took surveys for about 90 minutes and earned 1,000 points, good for a $5 gift card, but earnings of just $3.33 per hour.

That said, one nice thing about Crowdtap is its low minimum withdrawal threshold. Once you reach the minimum threshold of 500 points, you can cash out for e-gift cards to popular retailers. Learn more about my experience in our Crowdtap review .

• Age requirements: 13+
• Average earnings: $0.25 to $0.75 per survey
• Payment method: E-gift cards

16. PrizeRebel

Since its debut in 2007, PrizeRebel has paid more than $19 million to its 9 million members.

PrizeRebel’s signup process is quick to complete. You just need to provide your name and email address. After confirming your email address, you can start taking paid online surveys. The first required survey asks for your demographic information and is worth 10 points.

You can cash out when you’ve earned at least 500 points, worth $5. Most surveys pay between 40 and 60 points and can take up to 15 minutes to complete.

PrizeRebel has a unique program that awards members based on the level of earnings. If you earn 4,500 points, you’ll reach Gold level status and receive a 1% bonus to your earnings and a 1% discount on your prize. Platinum level (10,000 points) gets you a 2% bonus and a 2% discount, and Diamond level (16,000 points) gets you a 3% bonus and a 3% discount.

• Where it’s available: United States, United Kingdom, Canada, or Australia
• Age requirements: 16 or 17 years old with parental permission, or 18+ years old without
• Average earnings: $0.40 to $0.60 per survey
• Payment method: PayPal, physical or e-gift cards, or direct deposit into your bank account

17. Opinion Outpost

To get paid to take surveys with Opinion Outpost, you will need to complete the initial screening . You’ll have to answer questions about things like your education level, work status, and the number of children you have. Then you’ll complete a questionnaire based on recent events like whether you’ve taken your pet to the vet or watched a movie in theaters. Opinion Outpost will ask duplicate questions along the way to make sure you’re answering honestly.

Most surveys are worth 3 to 30 points. You can cash out for free Amazon gift cards or $10 iTunes or App Store gift cards, or a $10 PayPal credit. Alternatively, at 30 points you can unlock games on Alawar.com or join the MileagePlus Program to use your points toward travel credits. You’ll need at least 105 points to receive 300 Award Miles.

Opinion Outpost offers some of the highest-paying surveys we’ve found. I recently completed a shopping and retail survey and earned $2.50 in under 30 minutes. The biggest con we’ve discovered is that the number of surveys users are eligible for is lower than that of other paid online survey sites we’ve used. Learn more in our Opinion Outpost review .

On a philanthropic note, every month Opinion Outpost makes a donation to the American Red Cross in honor of the time its users take to complete surveys. Its corporate donation does not impact your points balance, but you can use your points to make a separate donation if you’d like.

• Where it’s available: United States, United Kingdom, Canada, Italy, Spain, and Germany
• Average earnings: $0.30 to $3 per survey
• Payment method: PayPal, Amazon gift cards, and Apple App Store and iTunes gift cards, UnitedMileagePlus points, gaming credits, or charitable donation
• Minimum to cash out: $5 for an Amazon gift card or $10 for PayPal

18. Panda Research

Panda Research has paid out more than $2.2 million to its members since 2005. The company is owned by A&A Marketing, Inc. and has a B+ rating with the BBB.

To get started, you’ll need to complete your member profile and confirm your email address. The company also requires a valid phone number to become a member. Then, you can take surveys that pay up to $50 each. You can also earn up to $25 per time you cash out for reading paid emails.

Panda Research pays members with earnings of at least $50 on the 1st and 15th of each month via PayPal. Note that you will only receive your payments in increments of $50, so if you have total earnings of $110, you will be able to cash out $100 and the balance will carry over to a future payment request.

• Average earnings: $0.10 to $50 per survey
• Payment method: PayPal
• Minimum to cash out: $50

When to Avoid a Survey Site

Although the sites on our list are trustworthy, you can’t trust every site that claims to pay you to take surveys. Avoid survey sites if they:

🚫 Ask for payment. A legitimate survey site will never ask you to pay to join.

🚫 Ask for private information upfront . You should not be asked to provide your Social Security number unless you’ve earned at least $600.

🚫 Have no history or ratings . Well-established companies are more trustworthy. You can read what real users have to say about them and verify their history of payments and available opportunities.

🚫 Pay too little . Legitimate companies will have some higher-paying opportunities worth completing.

🚫 Have a glitchy or outdated site . Companies that don’t take care of their websites may not take care of their members.

🚫 Make it hard to qualify for surveys . Don’t waste time on a company if it consistently disqualifies you for surveys.

Even if the site seems legitimate, if you’re skeptical about it or it spams you with emails, remove yourself from its list. There are enough quality survey-taking opportunities available that you can avoid ones that annoy you or aren’t a good fit.

Related: 6 Common Work-from-Home Scams to Look Out For

Tips for Earning the Most Money

There are a number of things you can do to maximize your earnings when taking surveys for money.

✅ Stick with a few trusted sites. You don’t have to sign up with hundreds of survey sites to earn some cash. Focus on the best, highest-paying options.

✅ Fill out your profile completely. Completing your personal profile on each survey site allows the company to match you with relevant offers. Update your profile if you have a life change, like having a baby, getting a pet, or quitting smoking. You might find yourself eligible for new or different surveys.

✅ Watch the time. Keep track of the time spent completing surveys. You’re not likely to earn a high hourly rate completing easy surveys so, if possible, do surveys when you have small windows of time, like when you’re standing in line to fill a prescription or waiting for a meeting to start.

✅ Answer consistently. Take the time to read each question and respond honestly and consistently across sites. Survey sites compare answers and can disqualify users who appear to be inconsistent in their responses.

✅ Check for free offers. Some survey sites have a “free offers” section where you can earn points for signing up for free trials or newsletters. You can also watch for exclusive bonus opportunities on social media and refer friends to your favorite sites to earn free money or bonus points.

✅ Take the highest-paying surveys first. If you register with multiple websites, you might receive dozens of surveys to choose from. Take a few minutes to estimate your earnings per hour before you start a survey. You may be able to make more by picking the highest-paying opportunities first.

Best Practice for Taking Paid Online Surveys

Even if a survey site is trustworthy, there are still precautions you should take.

• Use a separate email address. Creating a separate email address for survey offers will keep your work and personal inboxes clear of clutter. Plus, if you stop doing surveys, you can stop checking that email account instead of unsubscribing from a bunch of sites.
• Be mindful of what you share. Good survey companies will keep your individual identity a secret. But that doesn’t make it safe to provide them with your Social Security number, driver’s license number, or bank account numbers. Legitimate survey companies do not need this information.
• Use anti-malware software. Anti-malware software can keep your laptop virus-free. If you visit multiple survey sites per day, it’s important to protect your computer from malicious spyware and viruses.
• Take frequent breaks. Completing surveys can be tedious. Take frequent breaks from your screen so that you’re not tempted to rush through surveys and provide wrong or inconsistent answers.
• Fees and false promises. Any survey site that promises you’ll earn thousands per month is either a scam or at least misleading. Make sure the sites you join make realistic statements about your potential earnings and the amount of time it takes to complete surveys.

Keep Your Expectations Realistic

Paid online surveys are the perfect side hustle for someone looking for an easy gig to do while at home or on the go. If you’re uncomfortable sharing your demographic information or want to earn a high hourly rate, you should consider a different option.

But if you do want to give online surveys a try, be realistic about how much you’ll make. Manage your time wisely so you maximize your earnings, sign up with multiple sites to receive the best opportunities, and research the company before registering.

While there are better ways to make money online , most will require more skill, training, and time than taking surveys for money.

Rating Methodology

With so many options available, it’s hard to know which sites are worth using. We took a look at some of the most popular ones and considered these three important categories to decide which sites to recommend:

1. Track record . Trust was our number one priority when picking a survey site. The best ones maintained a successful history documenting timely payments and positive user reviews.

2. The number of opportunities . When reading reviews of a survey company, we looked for those that mentioned the number of opportunities available. We didn’t want to recommend sites that offer limited opportunities to earn money.

3. Income potential . We tried to get a feel for how well the companies pay for your time. We did that by testing out a few and by reading reviews to see how much they pay.

Related : 20 Money-Making Apps for Earning on the Go

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18 US market research companies for leading consumer insights

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When it comes to understanding modern American consumers, guesswork just won’t cut it. With transformative changes affecting the way we shop, behave, and consume media, it’s no secret that in-depth consumer research should be at the heart of every strategic marketing, product, or business decision you make. 

There are a myriad of US market research companies out there armed with customer insight platforms, smart research tools, and AI-powered features that give you the answers you need. But which is best for reaching your US target audiences? Whose data can you trust? With so much choice, it can be tough to figure out which market research company is the right fit for your business needs. 

To help you make that decision (‘cause we’re nice like that), we’ve put together a no-nonsense rundown of the best market research companies for US consumer insights right now, outlining the specialist areas and key use cases you might consider them for. Grab a hot drink and settle in. 

Oh – and if you’re interested in the best market research companies in the UK , we’ve got a shortlist of those worth skimming through too. 

How to choose the right US market research company

It sounds obvious, but every US market research company is different. The type of consumer data they collect, and how they deliver it to you really varies. So before you commit to a research partner, think carefully about the kind of support you need – and crucially, how quickly you need it. Start by asking these six questions:

• Do they know about your audience? 
• Do they have expertise in your industry/category, with a proven track record of success?
• Do they conduct the right kind of research to answer your questions, with a sound and trusted methodology? 
• Are they transparent about how they collect and analyze data to ensure quality?
• Do they have the capacity to provide fast results, with regular client communication?
• Most importantly, will they understand your long-term goals and add value to your business?

If you can answer “yes” to each of these questions, you’re on the right track to finding the perfect partner. But if you want more guidance on how to drive research forward, here’s our list of the leading US market research companies worth considering, in no particular order. Well, except for us – obviously.

Top 18 US market research companies worth considering

It would be crazy if we put together a comparison piece on US market research companies and didn’t mention our very own AI-enhanced, on-demand consumer research platform . So let’s start there.

GWI is modernized consumer research, with an intuitive platform that instantly puts high-impact US consumer research at your fingertips.

Location: New York, USA (with additional offices in the UK, Greece, Czech Republic, and Singapore)

Specialisms: Every business has questions about its audiences; GWI has the answers. Get a window into your target audience’s world, on demand, with our easy-to-use consumer research platform. Our GWI USA data set covers an 80K+ annual sample, representing the views, behaviors, and interests of 250 million US consumers in all 50 States. Need to go beyond the US? Delve into our global flagship survey representing nearly 3 billion consumers in 50+ markets worldwide.

Understand today’s diverse Americans in seconds, with deep psychographic consumer insight spanning key topics like social media, mental health, DE&I, and attitudes toward brands. And if you need fast answers on something really specific? Ask your US audiences any question you like with our custom research solutions.

Use cases include: 

• Marketing strategy ( ad targeting , brand health tracking, content marketing, and media planning)
• Revenue growth (media ad sales, winning pitches and retaining key clients)
• Product development (product expansion, improvements, and partnership and collaboration opportunities)
• Competitive advantage (market differentiation, market sizing/expansion, and sponsorship opportunities)

2. MRI-Simmons

A long-standing provider of US consumer insights, collected through address-based probabilistic sampling, and online and in-person interviews.

Location: New York, USA

Specialisms: MRI-Simmons offers a complete view of the American consumer – providing consumer research via a national study, print studies into magazine ad readership, and focus studies for deeper insight into emerging tech and cultural trends. Data is based on a representative sample of over 50K+ US consumers in 48 states (excluding Alaska and Hawaii), with surveys conducted twice a year. 

Use cases include:

• Audience profiling
• Market sizing
• Media planning

An integrated, AI-driven enterprise platform combining “quant, qual, and high quality audiences” into a connected research cloud.

Specialisms: Using AI to drive research, Suzy has three main product offerings – Suzy Insights, Suzy Live, and Suzy Audiences – and offers real-time customer insights delivered with “agency-quality rigor”. Pulling data from an active, engaged community (via surveys, interviews, and focus groups), its platform helps teams understand US consumers, explore purchase journeys, validate ideas, optimize marketing assets, and more.

Use cases include:  

• Concept testing
• Product development

AI-powered market intelligence that solves critical questions in the decision-making process, and helps drive sustainable growth.

Location: Nuremberg, Germany (with additional global offices)

Specialisms : GfK “drives growth from knowledge” by providing a holistic view of US consumers’ buying behavior and the dynamics impacting markets, brands, and media trends. With particular expertise in consumer and shopper intelligence, Gfk’s research methods include surveys, point-of-sale data analysis, and wider market monitoring. It also offers strategic consultancy to help businesses make great decisions.

• Competitive advantage
• Market segmentation

A global media leader specializing in TV, video, and radio audience and data analytics.

Location: New York, USA (with additional global offices)

Specialisms: Nielsen is a powerhouse of market intelligence, “connecting clients to audiences, growth and new opportunities”. It explores nuanced consumer behavior, preferences, and market dynamics to give media brands an edge. You may be familiar with Nielsen ratings – its renowned audience measurement system for TV viewership – which have been a deciding factor in many shows being renewed or canceled over the years.

And in case you didn’t know – GWI has an ongoing Fusion partnership with Nielsen that delivers advanced media insights and analytics to our customers. A pretty solid choice of market research partner, if you ask us.

• Ad targeting
• Media planning 

A business intelligence and market research company that helps clients “drive data-backed business decisions that enhance customers’ lives.”

Location: Virginia, USA

Specialisms: Bixa gives businesses a springboard to sustainable growth by helping them “build meaningful connections” with customers. It shares targeted business intelligence for a deeper understanding of US audiences, market dynamics, and emerging trends. Ultimately, it helps businesses with strategic decision-making. Data derives from diverse sources including surveys, consumer feedback, and in-depth industry analysis. 

• Brand health tracking
• Market expansion

7. Morning Consult

A real-time “decision intelligence” and custom research tool, powered by consumer opinion polling.

Location: Washington, D.C., USA

Specialisms: Morning Consult provides timely consumer opinions and market insights, alongside current economic data and political trends.  Daily surveys and insights give businesses the agility they need to pivot strategies quickly and effectively. Analyzing niche audiences and underserved buyers in 100+ countries (including the US), it’s also useful for identifying new market opportunities.

• Political risk analysis

Equipping clients with market intelligence tools to help them make “smarter decisions, faster and more consistently across markets”.

Specialisms: Ipsos is a global market research company that sources consumer data from surveys, behavioral analysis, and social listening. With specialist insight into the lifestyles, media habits, and purchase behavior of financially-successful Americans (via its Affluent Survey), it also pays particular attention to public opinion. This helps brands tune in to changing market trends and benchmark how well they’re received by consumers.

• Digital marketing strategy
• Sentiment tracking

An AI-driven “knowledge management” tool that helps enterprises keep pace and make fast decisions through predictive analytics.

Location: Minnesota, USA

Specialisms: Putting AI at the heart of market research, Lucy “exists to amaze, delight, and empower people with knowledge”. Generating US insights via machine learning algorithms, it rapidly analyzes a blend of large data sets, social media interactions, and consumer behaviors. Lucy is trusted by 18+ Fortune 1000 companies to deliver advanced analysis at speed – saving time while boosting organizational productivity. 

• Trend forecasting

10. Comscore

Leading digital audience insights and media performance analysis, that helps businesses generate more ROI from their advertising.

Location: Virginia, USA (with additional global offices)

Specialisms: Sharing real-time US consumer insights on media consumption, Comscore provides effective digital marketing and advertising solutions across several veins (including TV and advertising). Using its robust, reliable suite of tools, clients can explore demographics to understand American audiences, then optimize ad targeting and wider marketing strategies for better engagement and return on investment.

11. Kantar Marketplace

A market research company offering relevant, robust data about global and local audiences in an increasingly connected world.

Locations: New York, USA (with additional global offices)

Specialisms: Kantar serves industry-leading consumer insights across TV, radio, print, and digital – all unpacked in its Target Group Index (TGI) survey. Based on a representative 700K+ sample across 50 markets, data is collected online and through offline consumer panels. Analyzing attitudes, behaviors, media consumption, and brand/product use, Kantar promises “decision-quality insights in as little as a few hours.” 

12. 1+1 Research

A full-service fieldwork company supplying tailored market research solutions to companies across the globe.

Specialisms:   1+1 Research provides bespoke market research services for its clients, such as consumer opinion mining and sentiment analysis. Depending on a company’s needs, US consumer data can be collected through focus groups, online surveys, industry analysis, and CATI (computer-assisted phone interviews) among other methodologies – ideal for those with unique industry requirements who need a bit more flexibility.

• Brand strategy
• Custom research

13. Gartner

Expert market research company that delivers practical solutions for fast, informed decision-making and measurable impact.

Location: Connecticut, USA (with additional global offices)

Specialisms : Gartner is a global name in market research for good reason. Its on-demand diagnostics, insights, frameworks, rankings, and benchmarking tools help businesses work smarter, not harder to get ahead of modern Americans in the digital world. Valuable insights are sourced from a mix of market analysis, surveys, and expert consultations, and outline the impact of new technology on US businesses and consumers alike. 

Use cases: 

• Customer experience

A real-time consumer intelligence platform that helps clients figure out what matters to their online audiences, fast.

Specialisms: Subscription-based Toluna Start offers automated solutions that put market research into its clients’ hands. Collating US survey data from a global community of engaged consumers, its platform users get a dynamic view of digital preferences and behaviors to help them validate their strategies and implement feedback in a real-world environment.

• Marketing strategy

15. Statista

A global data and business intelligence platform aggregating statistics, market research reports, and key insights on over 80,000 topics.

Specialisms: Statista is a household name for timely US market and consumer insights, designed to “empower people with data” on key topics such as the economy, military, and population. Solutions include analysis of behavior and media usage (via Consumer Insights) and trend forecasting (via Market Insights). Data coverage also extends globally, with a representative 1.7M+ sample across 56 countries.

• Content marketing
• Winning pitches and retaining clients

16. SIS International Research

A full-service consulting firm supplying market intelligence and consumer research solutions to businesses worldwide.

Specialisms: SIS is a US market research company with specialist experience across various industries, including B2B, supply chain, and healthcare market research. It sources data and strategic insights from a global network of field researchers, alongside consumer surveys and interviews. SIS helps businesses benchmark against competitors and create tailored strategies for success – even as market dynamics change.

17.  Forrester Research

A US market research company that helps global organizations excel with technology and deliver on consumers’ changing demands.

Location: Massachusetts, USA

Specialisms: Combining traditional, in-house market research with a modern, tech-driven mindset, Forrester Research offers deep consumer insights along with recommendations for tech adoption strategies. It takes data from consumer surveys and expert market assessments, with findings analyzed by its team of experts. Clients benefit from clear results and a deeper understanding of nuanced consumer behavior in their industry.

• Market differentiation

18. Resonate

US market research and consumer intelligence experts, offering AI-powered consumer data and predictive insights. 

Specialisms: Resonate operates through “rAI”, its unique AI consumer intelligence model that gives clients a holistic view of their US audiences. Blending online behavioral data with surveys, psychographics, and real-time consumer interactions, it takes an in-depth look at what makes Americans unique, and the “why” behind what they do. Ideal for crafting highly targeted, effective marketing strategies backed by granular insight.

[H2] Those are our top market research recommendations, now it’s over to you

Nineteen US market research companies, with nineteen different ways to tackle US consumer research. Hopefully you’ve come away from this blog with a clearer idea of exactly what you need from a research partner, and who you can trust to get the job done. We’ll leave you to digest.

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For decades, clients from United States federal agencies to international organizations have relied on ICF to efficiently design, execute, and disseminate results from research and evaluation to enable them to address their toughest challenges.

ICF offers a full suite of innovative and flexible methodologies and has particular expertise in applying these methods creatively to match the specific need and audience. We help clients develop measurable indicators, rigorous information collection, insightful performance analysis, and program effectiveness to drive informed decisions on issues that matter profoundly to their success.

Experimental and quasi-experimental research

ICF develops and implements flexible, mixed-method approaches that blend qualitative and quantitative methods to conduct program assessments—determining not just whether a program works, but how it works, why it works, and where it can work best—and create a study with long-term value for our clients. Applying our broad technology expertise, ICF’s experimental studies proceed faster and easier using tools such as integrated standalone and web-based data management systems that are unique and adaptable.

• Methodology and study design
• Training and technical assistance for study implementation
• Quantitative and qualitative data analysis
• Database and systems development
• Secondary data analysis
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• Reports and publication of results
• Programming for sustainable quality improvement

Our team includes Ph.D.-level statisticians and subject matter experts in areas such as economics, health, and education, giving us a rich understanding of the contextual environment in which a study is performed, and informing results and analysis with our proven expertise.

Program evaluation

Whether performing an insightful, early-stage evaluation or a data-rich, long-term evaluation, ICF applies highly rigorous methodologies to help clients determine how a program measures up and find methods by which clients can improve programs.

• Evaluability assessments
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• Single-case designs
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• Ethnographic studies
• Social network analysis
• Secondary data research

In addition, our robust and targeted focus group research capabilities can help identify efficiencies and gaps and obtain results in a matter of weeks. ICF’s experience with implementation or process evaluation allows clients to develop a program iteratively and make midcourse corrections.

Our program evaluation services also include monthly evaluation briefings, continuous data quality reports, reports to the U.S. Congress, and utilization products geared to multiple audiences, including the people directly implementing programs, to empower change.

Monitoring and evaluation capacitybBuilding

• Manage change and communicate developments to grantees or awardees
• Adjust data collection systems or indicators to reflect program changes
• Produce report snapshots to show continued progress
• Leverage existing resources to expand capacity in monitoring and evaluation
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Top Full-Service Marketing Research Companies

Full-service marketing research companies are vital for businesses, providing insights on consumer behavior, market trends, and competitors. They conduct thorough research to help companies make strategic decisions, identify growth opportunities, and adapt to market trends efficiently. These agencies excel in data analysis, offering expertise in both quantitative and qualitative research to understand consumer preferences and industry dynamics.

Learn more about full-service marketing research companies

By guiding informed decision-making through actionable insights, full-service agencies empower businesses to launch products, enter new markets, and refine marketing campaigns confidently. Ultimately, these companies act as strategic partners, aiding businesses in staying competitive, growing sustainably, and engaging effectively with their target audience in a rapidly changing market environment.

Find top full-service marketing research companies by checking out our directory listings below.

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Compare Full-Service Marketing Research Firms

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Finch Brands

Finch Brands is an insights-driven brand consultancy and leading provider of online customer insights communities through our FinchSight service.

Why choose Finch Brands

We were once clients

Team energy and expertise

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Turn data into insight

Design brings data alive

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Los Angeles, California

BrandIQ is a Los Angeles-based consumer market research, brand strategy, and innovation firm

Why choose BrandIQ

Results & Outcomes Driven

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Deerfield, Illinois

At Curion, we provide world-class insights. From quantitative to qualitative product research, we apply proven industry-leading, innovative methods.

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Arlington, Virginia

We are a team of researchers, advisors, and communicators working together to shape the systems that shape our lives.

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Usability testing session

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Winston Salem, North Carolina

Bellomy focuses on driving successful business outcomes through the design and delivery of research solutions.

Why choose Bellomy

We own your problems

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Greater NYC Area, New Jersey

Azurite Consulting

Transform your strategic decisions with data & insights from the only research firm that recruits from scratch—without using panels / expert networks.

Why choose Azurite Consulting

Custom Surveys/Interviews

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98% Client Retention

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Toronto, Ontario, Canada

Dig Insights

Dig Insights is a tech-enabled insight & strategy consultancy that helps research and marketing pros across the entire innovation lifecycle.

Why choose Dig Insights

Consultative

Tech-Enabled

Innovative Approaches

Client-Side Experience

Proven Success

Learn more about Dig Insights

New York, New York

Recommended by Clients

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Starlight Analytics

The #1 PRODUCT RESEARCH company. Let us help identify your target consumers, measure purchase intent, define pricing, and sell-in/out with confidence.

Why choose Starlight Analytics

Product Insights Experts

Deep Industry Expertise

Client Service Obsessed

Quick Turnaround Times

100% US-based Staff

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Santiago, Chile

Brand & Business Strategic & Market Research Consultancy for Latin America & Caribbean.

Why choose PROVOKERS

We are Latam & Caribbean

Taylor made deliveries

We are Agile

Expert Consulting

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We’re the only B2B research company that solves the challenges of today’s insights leaders by connecting them with verified business expertise.

Why choose NewtonX

100% ID-Verified

1.1 billion reach

140 industries globally

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Custom recruiting

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Fort Washington, Pennsylvania

Based on 14 ratings

TRC Insights

Research & analytics experts in product dev research, message prioritization, pricing research, segmentation, conjoint, brand equity, communities.

Why choose TRC Insights

On GRIT Top 50 list

In business for 35+ yrs

100's of conjoints

Team of in-house analysts

HITRUST audited data

Learn more about TRC Insights

Atlanta, Georgia

Geo Strategy Partners

Business-to-Business and Industrial Market Research. The Go-to-Firm for Go-to-Market Strategy. Global scope. Full capabilities.

Why choose Geo Strategy Partners

Exclusively B2B

Industrial Market Experts

Go-to-Market Strategy

Professional M&A Experts

Learn more about Geo Strategy Partners

New Haven, Connecticut

Touchstone Research, Inc.

TSR is a tech driven full service marketing research firm delivering next gen insights to the world's largest brands, marketers and agencies.

Why choose Touchstone Research, Inc.

Innovative Methods

High Quality Deliverables

Security & Compliance

Global Coverage

Youth & Family Experts

Learn more about Touchstone Research, Inc.

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Online Focus Groups: 27 Paid Research Companies that Pay Up to $250 an Hour for Your Opinion

I recently participated in a paid focus group in San Francisco. You know, the kind with the one-way mirror on the wall.

We talked about travel habits and preferences for an hour and half, and I got paid $150 for my time and opinions. Not bad!

The whole thing was pretty quick and painless—and actually kind of interesting—which got me thinking that this could be a great side hustle . Especially if I could do it from home!

So down the rabbit hole I went, trying to find other companies that conduct paid research studies online .

And I should note before we get started that these aren’t the typical companies that pop up when you search for “online surveys.” Those companies, like Swagbucks and  InboxDollars , are legit, but pay relatively little .

The companies I was after here were the ones that pay bigger sums to make it more worth your time. I earned $100 an hour for my little focus group adventure, and you can too.

Earn $50-150/hr, with thousands of new studies added each month.

Earn an average of $75 per project, and get notified of upcoming studies you may qualify for.

Patients and caregivers can earn $120/hour while helping advance medical research.

1. User Interviews

2. respondent, 3. rare patient voice, 4. survey junkie, too many choices, 5. product report card, 6. lightster, 7. pingpong, 8. fieldwork, 10. experience dynamics, 11. american consumer opinion, 12. l&e opinions, 13. focusgroups.org, 14. findfocusgroups.com, 15. sis international, 16. surveyfeeds, 17. recruit and field, 18. focusgroup.com, 19. field voices, 20. probe market research, 22. glg insights, 24. watchlab, 25. mindswarms, 26. 20|20 panel, 27. focus insite, other online focus group and paid research study options, online focus groups alternatives, market research groups: your turn, serious about making extra money, frequently asked questions.

User Interviews facilitates in-person and online consumer conversations about products, websites, and services. The pay rates vary, but the average seems to be around $50-100 an hour.

I’ve earned $105 through the site so far, in exchange for about an hour a half.

In one of my studies, I earned a $10 Amazon gift card for completing a short online survey for bald guys! It said it should take 15 minutes, but all the questions were straight yes/no, so it probably only took 5.

User Interviews is a legit facilitator of online (and in-person) consumer research studies. Participants can get paid (generally $50-150/hr) to share their opinion and shape future products and services. While this won’t replace your day job, it can be a nice supplemental income.

• One of the best-paying survey companies I've found.
• Easy to sign-up.
• Lots of new studies added every week.
• Can be difficult to get selected.

Click here to join User Interviews .

Or check out our full User Interviews review .

Respondent is a cool service that facilitates consumer research studies online—and often pays $100+ an hour !

Once you create your account, you’ll be able to browse all the open studies you might qualify for. The research brief shares the type of person the company is looking to connect with, the expected time commitment, and pay rate .

If it looks like a fit, answer the brief screener questionnaire to throw your hat in the ring. Don’t get discouraged if you don’t get selected right away—I’ve been selected for 5 studies out of 50 screeners so far.

While there are some “general population” studies, the best-paying opportunities are for industry professionals— up to $750 an hour!

The company takes a 5% processing fee, but the rest of the funds you earn will hit your PayPal account within 8-10 days of your study. (I’ve earned $395 through Respondent so far! )

Click here to join Respondent .

Read our full Respondent.io review here .

(Since recording, I’ve done a couple more studies.)

A leading source for medical research, Rare Patient Voice pays patients and caregivers $120 an hour. You can browse a full list of available studies on their site—nearly all of which are phone or webcam interviews.

If you suffer from any sort of medical condition (even if it’s not super rare), this one is worth a look.

The site is open to residents of the United States, Canada, the United Kingdom, Italy, Spain, France, Germany, Australia, and New Zealand.

While most Survey Junkie earning opportunities don’t pay much, you’ll occasionally get emails for better-paying focus group and product testing studies.

These admittedly are pretty rare, but pay up to $75.

Still, power users of the regular Survey Junkie site/app report earning up to $40 a month. 

Super popular survey app that rewards you for sharing your opinion.

The site boasts more than 20 million members and pays out more than $1 million every month.

Click here to sign up for Survey Junkie .

Start here instead. Punch in your name and email below I'll show you step-by-step how to add $500 to your bottom line.

Join the Free 5-Day $500 Challenge

You're in! Want to supercharge your challenge? Grab the companion workbook and earn $125 more (on average).

You'll also receive my best side hustle tips and weekly-ish newsletter. Opt-out anytime.

Another well-established market research company is Product Report Card . They offer paid surveys, product testing and review gigs, and online focus groups.

The best-paying work is for in-home product tests and remote interviews and focus groups — often in the $75-$150/hour range.

Product Report Card will also give you a $5 welcome bonus for completing a short survey after you join. There’s a $25 minimum to cash-out.

Lightster is a unique money making app , where you get matched with brands and researchers based on your profile.

To get started, you’ll add some demographic information about yourself and answer some questions about your experience and interests.

After that, you may see some questions pop up in the app. Answer those to qualify for paid research conversations that pay $1 per minute.

I got invited to my first half hour session within a couple weeks of downloading the app, and got paid (via Amazon gift card) right away.

I was excited to discover PingPong as a newcomer to the online market research field. The service specializes in user experience testing for apps and websites, with pay rates ranging between €10 and €100 an hour. (Roughly $11-110.)

You might be curious—with the rates in euros—if this one is open to non-Europeans. PingPong let me join as an American and says they welcome testers from all over the world.

Since joining, I’ve received invites to several studies but haven’t been able to book one just yet.

Fieldwork was the company that hosted the San Francisco focus group I participated in. They have locations throughout the US:

• Los Angeles (Orange County)
• Minneapolis
• San Francisco

Compensation starts at $75 for participating in focus groups, which usually last between 1-2 hours. The drawback was I got paid in Visa gift cards instead of cash, so I went to the grocery store and bought Amazon gift cards with them instead.

Maven is a unique on-demand consulting platform. You can set your own rates to participate in one-off expert interviews, paid market research studies, and online industry surveys.

(Experts can also get hired for longer-term consulting projects, as well.)

Maven has been around since 2008, and routinely has projects paying anywhere from $25-$500+. 

Experience Dynamics specializes in user experience and user interface testing (UX and UI). Corporate clients pay Experience Dynamics to help “make their users smile,” and they turn around and pay people like you for honest feedback on website designs and software applications.

According to the site, they recruit testers worldwide with all levels of technology experience. Most studies pay between $50-$150 dollars.

Experience Dynamics also facilitates:

• Field Studies, 1-2 hour interviews at your home or work
• Diary Studies, where you record your thoughts over 1-2 weeks
• Phone Interviews
• Online Focus Groups
• Online Surveys

American Consumer Opinion is another market research company where you can qualify for several surveys a year.

Annoyingly, they insist on using their own “virtual currency” point system. Still, you can earn up to $50 worth of points for longer market research surveys.

There’s a $10 minimum to cash out and you can deposit your earnings directly into PayPal. To give you an incentive to complete the low-paying screener surveys, American Consumer Opinion will add your name to a monthly $50 drawing .

On L&E Opinions , I found nationwide studies paying $125-250.  The company has been in business over 30 years and pays out millions of dollars in research incentives every year.

FocusGroups.org is an aggregator service that lists focus groups and paid research opportunities around the country. When I registered, I saw online focus group options that paid anywhere from $75 to $625!

Topics included pets, hygiene, cooking, luxury cars, and lots more. There are some handy filters you can use to select only online or “National” studies.

Another site that pulls in lots of different paid studies, FindFocusGroups.com was a great find. 

At press time, they had the best-looking interface of most of these sites, but hadn’t been updated in several months.

When I checked, the compensation for these ranged from $50 to $200.

Through “compensated interviews” and focus groups, SIS helps brands figure out direction for their products. You’ll have to register for their database to get notified about upcoming paid studies.

I found rates from $25-200, depending on the time required and complexity of the topic. SIS recruits participants from all around the world, not just the US.

Similar to FindFocusGroups above, SurveyFeeds isn’t a market research company itself, but instead a promising “feed” of paid survey opportunities.

I found their Facebook page updated more frequently than their website, so it might be worthwhile to check there and see what you might qualify for.

The online studies I saw ranged from $75 to $300 .

Recruit and Field is one of the longest-running national market research companies. Since 1977, they’ve built up a participant database of over 300,000 consumers, business leaders, and medical professionals.

The company works with lots of name-brand clients and typically pays $100-275 for in-person and online surveys.

I recently earned $250 for a 1-hour call about business banking!

FocusGroup.com offers nationwide paid research opportunities. (The site is powered by Sago, a leading market research company.)

Be on the lookout for the “National” studies that pay between $75 and $200 . These are scheduled over the phone or webcam so you can take the calls from anywhere at times that are convenient to you.

It took a while, but I eventually earned $115 for an online study related to a well-known Seattle-area company.

The next one I did was an hour-long online focus group on credit cards that paid $100.

Other studies I saw were  related to cars, technology, and banking.

I receive a few email notifications every month with studies. Those range from around $2 for 20-minute surveys, up to $150 for 90-minute in-person or online focus groups.

Check out my full FocusGroup.com review to learn more.

When I checked out Field Voices , I found a couple available studies to apply for. One was a neighborhood improvement interview that paid $150 for one hour, and the other was a group workshop on snacking habits that paid $300!

This firm works directly with companies as well, which means they’re not just pulling together lists of other research projects.

Consumers, medical professionals, and executives are in demand for Probe Market Research’s panels. Focus groups pay between $50 and $400, and you can often participate online or over the phone.

Major brands enlist Probe to conduct online surveys, mystery shopping gigs , mock juries, product trials, and more .

The popular and well-rated dscout app connects you with “engaging research missions.” Through those, you can get paid to share your feedback on a product or service.

Typical studies pay anywhere from $2 to $100 , paid out via PayPal. The biggest complaints from users are that the often in-depth screener surveys are unpaid.

Less of a market research firm and more of a consulting marketplace, GLG Insights aims to match you up with their clients looking for industry-specific expertise. Request to become a “Council Member” to get notified when relevant paid studies are available.

On GLG, you’ll be asked to connect your LinkedIn profile and upload a resume (or link to an online resume) to verify your career credentials. You can also name your own consulting rate — usually $100-150 and up .

After that, I answered a series of ethics questions based on GLG’s terms and conditions.

Since 2007, Zintro has been connecting researchers with industry experts. According to the site, the vast majority Zintro’s consulting and online focus groups pay between $150 and $300 per hour.

Popular industries include:

• Software and tech
• Banking and finance
• Healthcare and insurance
• E-commerce and retail
• Travel and hospitality
• and lots more

It’s free to set up your expert profile and start to get invited for calls.

WatchLab has an obnoxiously inadequate website, but they claim to facilitate all sorts of focus groups, usability tests, interviews, mock juries, and more.

The pay varies depending on the research, and may be in the form of gift cards or cash. I saw ranges from $100 to $175 for 1-2 hour focus groups. WatchLab has locations in San Francisco and Chicago, as well as online options.

For in-person focus groups, you get paid on the spot — online may take 4-6 weeks.

Mindswarms is a unique video consumer research platform. They’ll pay you $50 via PayPal to answer 10 questions about a product or service.

These studies normally take around 10 minutes and can be recorded via your webcam or smartphone, but competition to get selected can be fierce.

To create your account you’ll need to record a 60-second video about one of your passions. Or you can do this through the Mindswarms app on iOS or Android .

Earn $50-150 for online focus groups and studies. While the website doesn’t necessarily inspire confidence, 20|20 Panel has been around for over 30 years.

I found several online focus groups paying $50-200 on Focus Insite . The company popped up in my Instagram feed, a signal they’re actively recruiting new participants.

You can join their panel database as a medical, technical, or business professional, or just as a general consumer. Alternatively, you can apply directly to the available market research studies listed.

The companies listed above certainly aren’t the only research companies around, and for this side hustle, it makes sense to join as many firms as you’re comfortable with.

That way, you’re presented with all the opportunities available, not just the projects managed by one company.

Here are a few more to consider:

• Prolific  — When academic and research institutions need opinions from the general population, they turn to Prolific. The pay is a bit lower — often in the $8-15/hr range — but in my Prolific review , I found plenty of quick and easy surveys available, and you can cash out to PayPal.
• Ascendency Research — On average, studies pay $60-350. Many are local to the Twin Cities, MN, but they have some national studies, too.
• Elliott Benson — Conducting paid market research since 1995.
• PRC Market Research — You can browse upcoming projects (and their pay rate) before registering. Most studies pay $100-300/hour.
• NewtonX — Strictly for industry professionals to share their insight and get paid.
• UserTesting – Earn $10 for completing 20-minute online user tests of websites, apps, shopping portals, and more. This is pretty fun but you have to be fast because these tests get snatched up quickly.
• Pulse Labs – Earn up to $100 a week providing video feedback on products.
• Intellizoom – Get paid an average of $10 testing and reviewing websites.
• UserBrain – Receive new websites to test every week, and earn $5 for each 5-15 minute test.
• Google User Experience – Google pays gift cards for feedback on their products.
• Nelson Recruiting — Nationwide market research company established in 1980.
• Marketade – Specializes in remote usability testing, market validation, navigation research, and more.
• Engage Studies – Earn as much as $100 per focus group through this research company.
• Tell Us Your Opinion – Mainly operating in Tulsa but may have online/phone opportunities as well.
• Adler Weiner Research – In-person studies in Chicagoland and Southern California, plus remote studies nationwide.
• Advanced Focus – Hosts market research panels and focus groups in New York City.
• Nichols Research – Get paid to participate in in-person focus groups, primarily in Northern California.
• Herron Associates — In-person studies in Indianapolis, IN and Tampa, FL.
• PrizeRebel – Earn $10-12 an hour doing surveys or completing other tasks. (Just avoid the low-paying ones.)

As with any side hustle, there’s an opportunity cost. As in, what else could you be doing with your time?

I encourage you to check out our monster list of side hustle ideas , but here are a few that are similarly flexible.

Become a Bookkeeper

One of the first jobs that many companies hire out is “someone to keep the books.” If you have experience in this field, or just love numbers, becoming a remote bookkeeper could way to make extra money.

Most businesses don’t need a full-time bookkeeper so they’re open to hiring someone part-time. Most virtual bookkeepers charge $100-300 per client per month.

Network with business owners locally or online and let them know about your service. It might make sense to check out this  free training on how to start a remote bookkeeping business .

Alternative Investments

If you’re after passive income , you might consider adding some alternative investments .

For example,  Fundrise  allows you to invest in professionally-vetted commercial real estate. This spreads your risk around with properties in multiple geographical locations–and minimums as low as $10 .

Disclosure: I’ve been a Fundrise investor since 2015, and earn a commission when you join through my referral link. Opinions are my own.

Resell Furniture Returns

Reselling furniture returns is a unique low-risk side hustle .

How it works is you join Sharetown as a local “reverse logistics” rep. Sharetown partners with direct-to-consumer mattress and furniture brands to handle their return requests.

When customers decide they don’t want to keep the item, you’ll get dispatched to go pick it up. After that, you’ll:

• clean it up
• photograph it
• list it for resale on sites like Facebook Marketplace

The Sharetown reps I’ve connected with target $150-250 per flip — and, importantly — you don’t have to pay Sharetown for the inventory until the item sells.

Check out my full Sharetown review to learn more.

Sharetown reps make money by reselling gently-used furniture and bed-in-a-box mattresses. Top reps earn $4000+ per month.

• Low startup costs
• Great earning power
• No hunting for inventory
• Requires a truck or SUV
• Bulky items to store
• Not available in all areas

Mobile Notary Service

Becoming a mobile notary loan signing agent is one of the most popular gigs among the Side Hustle Nation community. The flexible, part-time side hustle involves walking new homeowners through their stack of mortgage documents.

Appointments typically take around an hour and pay $75-150.

One big drawback to focus groups or online surveys is you’re limited in how much you can earn. It’s a great side hustle, but it’ll never be a full-time income.

Focus groups or paid research studies won’t pay your mortgage, but one or two a month will definitely help build your side hustle snowball .

Have you had any success in landing paid focus group studies? What do you think of this little supplemental side hustle?

Let me know in the comments below!

• Start Your Free $500 Challenge . My free 5-day email course shows you how to add $500 to your bottom line.
• Join the free Side Hustle Nation Community . The free Facebook group is the best place to connect with other side hustlers and get your questions answered.
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The award-winning Side Hustle Show is a Top 10 Entrepreneurship podcast with over 1,200 5-star ratings!

Listen in your favorite podcast app or directly in your browser.

Is there such thing as an online focus group?

Yes! Several companies facilitate online consumer research focus groups, which is great because that means you can earn money from the comfort of your home or office. Check out our full list to learn more.

How much do focus groups pay?

The pay for focus groups depends on how long the session lasts. Most commonly, you’ll find rates average around $100 an hour.

Where can I find legit paid focus groups?

Companies like Respondent, Fieldwork, and FocusGroup.com are all legit facilitators of paid focus groups. Or, for the best results, you might try an aggregator service like FindFocusGroups.com, which pools together focus group opportunities from several sources. Be sure to check the list of providers on Side Hustle Nation as well.

How do online focus groups work?

Online focus groups work either via conference call or more commonly, through a group video chat to more closely mimic the in-person experience. A moderator will lead the group discussion and participants can chime in through their webcam and computer microphone or phone line.

********* Stock photo  by Akhenaton Images via Shutterstock

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About the Author

Nick Loper is a side hustle expert who loves helping people earn more money and start businesses they care about. He hosts the award-winning Side Hustle Show, where he's interviewed over 500 successful entrepreneurs, and is the bestselling author of Buy Buttons , The Side Hustle , and $1,000 100 Ways .

His work has been featured in The New York Times, Entrepreneur, Forbes, TIME, Newsweek, Business Insider, MSN, Yahoo Finance, The Los Angeles Times, The San Francisco Chronicle, The Financial Times, Bankrate, Hubspot, Ahrefs, Shopify, Investopedia, VICE, Vox, Mashable, ChooseFI, Bigger Pockets, The Penny Hoarder, GoBankingRates, and more.

59 thoughts on “Online Focus Groups: 27 Paid Research Companies that Pay Up to $250 an Hour for Your Opinion”

Nice job, Nick! I have only ever been able to score low paying “mystery shopper” gigs. I get a free meal and $15 or $20 for my trouble. It usually takes about an hour, so am making $15 – $20 per hour. I have repeatedly mystery shopped a “Roy Rogers” restaurant that is on the NYS thruway. Almost every time I have had to travel to or from my daughter’s college campus I have been able to get a free meal, $10 or $15, and a portion of my tolls paid. I wouldn’t make the effort except that I am already driving by and there is a good chance that I would need a bathroom break anyway. Everybody wins. :>) I will be checking on a couple of the sites you provided to see if there is anything I qualify for.

Thanks Kevin. I’ve been half-heartedly attempting to find a mystery shopping expert to school me on how it really works :)

Hi Nick – If you are still reading these comments, I hope you will remove User Interviews from your list. After reading your article, I applied with them and was excited at first, but they have a serious flaw. They do not screen what the companies post for the surveys. First you have to take a questionnaire to see if you will be selected for the survey. Time after time you spend time answering the flawed questionnaire, and then not being selected, probably because of being forced to complete an answer that is not correct. Here’s an example that I just sent to Tabitha at User Interviews:

“I was applying for the Medical Injectibles survey, and the first several questions went well. Then there was the question “Do you care for a child with Juvenile Idiopathic Arthritis?” with the options of yes or no. I checked no, and I cannot imagine there are vast numbers of people who would have been able to check yes.

The next question was required, and it asked for the age of the person I care for, and had a box, also required, asking for the required medications.

Why was I prompted with that question when I had answered no?”

So that was yet another questionnaire that was flawed that completely wasted my time because I could not proceed. I have asked them to remove me from all further communication as I want nothing to do with them anymore, and I honestly don’t think you should be recommending them.

Hmm sorry for the trouble, Balinda. I agree, their conditional logic on the screener surveys could be better — or they could just advance to a “thanks but you’re not a fit” page. When those types of funky follow-up questions happen for me, I just back out and go back to the list since it’s clear I’m not going to qualify.

Nick, this list is AWESOME! I’ve been using User Interviews for about a month and a half and it seems like I hardly ever get selected for any of the surveys. In fact, I’ve only been selected for 1 so far (which literally took 10 minutes and I got a $30 Amazon gift card) and the second one I got approved for, by the time I got around to actually confirming my spot that evening, it was already fully booked up! I’m wondering with all the different options available if it would be feasible to make some decent side money – assuming the time commitment doesn’t get overwhelming. I’m gonna dig into this a little I think and see what I can come up with.

Hey Kyle, I hope you found some good “side jobs.” You mentioned that you used user interviews and only got 1 job. I’m so surprised by that. I have been using them for a few months and I have made a good bit of money. I had a 20 minute telephone survey and was paid $150! I had another that was in person. They came to my apt (they originally said to see my wardrobe in closet, but never did) they interviewed me on camera for about 10-15 minutes and then we went to a clothing store! They asked me if I liked the store, clothes, etc. In all I was with them about an hour. I got $350! I could have made another $100 for doing “homework,” but I was too busy. That’s just 2 of jobs I had from them. Anyway, I just wanted you to know, bcuz you should keep trying with them. I plan on hitting all these new ones, thanks to Nick! Good Luck!

It’s funny you bring this topic up. I LITERALLY started signing up for focus groups last Monday (going on two weeks) and I’ve already made $650. Most have came from respondent. I also signed up for the Reddit r/paidstudy group as well as the cool work ideas.com FB which posts multiple studies a day. I’m loving it so far!

Hi Nick, I’ve been using ACOP for a few years now it does take a long time to gather up money. I usually wait till I get up around $50 or so to cash in. The problem I find is it takes two to three months for it to show up in my Pay Pal account, very slow turn around.

Nick, I’ve been doing these for several years. I probably average about $1,000 per year doing these. This a great comprehensive list!

I tried Mindswarms. I had no trouble creating a profile video (though it really does not flatter me, nor had I trouble applying for studies. However, I have been on there for over a month, and I have been rejected for every. Single. Study. Besides that, they do not ever bother telling me, or giving me helpful suggestions. Their FAQ section is so useless as to be counterproductive. And I suspect that my mind and my interests are not average enough to make Mindswarms (or online studies/surveys in general) worth my while.

Here is a good rule of thumb: if you prefer the musical works of Vasily Kalinnikov (or just know who Vasily Kalinnikov was) over “Lady” Gaga, do not bother with surveys. Only the most average individuals with the most average minds can succeed with this rubbish. Or so my experiences would indicate.

Actually, the opposite is true. just regular surveys do kind of suck. However, the focus groups and interviews and so forth, all the ones that I’ve actually gotten into have been because I’m weird or different. That’s why so many people get declined. They look for people who don’t conform, mostly because they’re looking for new and innovative ideas. Why would you research the monotonous and mundane?

Thanks so much for the information. I signed up on Respondent today and have a 71% match on 1 survey. We’ll see how it goes.

I just tried to sign up with Respondent, and probably I’m the only one in the world with this problem of not having any social media sites. They want to verify your work on LinkedIn or your FB profile. I don’t have a FB account nor do I have a LinkedIn account. I know, I must be living in a cave, but the work I do does not allow me to use social media. What to do? I guess Respondent is out. Bummer.

This is pretty much the same for me too, Shari. Even if I had an account on social media I would only have my family and close friends on it. I wouldn’t want to give some site access. I also ran into one (can’t remember the name) where they wanted you to upload a video of yourself in order to get the surveys. I am also not comfortable with that. I’ve signed up with all that was listed above. We’ll see how it goes. Good luck to you!

Since I haven’t seen it noted in the comments or main blog anywhere I just wanted to put it out there that technically if you make over $600 with any single company like this they are supposed to issue a 1099 for your payouts. Normally if you accumulate that much over a year they may not bother BUT I was lucky enough to get into a study that paid $875 which immediately put me over that threshold. So then they issued a 1099 for all my earnings from them in that year. That hurt at tax time. This year I’m going to spread it out over as many companies as I can to hopefull get a lot but no single one over $600. And if you are lucky enough to get into a single high paying study, keep the tax implication in mind.

Very nice blog post. Thanks for sharing. On respondent I made $30 today. Not bad!

Thanks Nick, this list is AWESOME! I’ve been doing surveys and focus groups for about a year. I’ve had some great paying, easy jobs. I’ve also spent, what felt like like forever, time trying to qualify for them to no avail. However, from my experience, I can definitely say not to give up! Surveys are time consuming with little pay, for the most part. Focus groups, interviews, etc., is where the money is! I have been looking for more sites and you just gave me a bunch! I am gonna try them all! Keep the info coming! Thanks again!

I’m wondering if the earning need to be claimed on our taxes? Is there a record that we are being paid? Do these companies ask for any personal information? Thanks

Try Jackson/Adept in Los Angeles. They have a Beverly Hills and Encino location.

Here are Metro Detroit Focus Groups and my reviews of them

Morpace Inc. 31700 Middlebelt Road Suite 200 Farmington Hills, MI 48334 Phone: (248) 737-5300 http://www.morpace.com Pays $80-$250 Focus Group Surveys (In Person). If they over fill the group which happened to me on one occassion then you get paid instantly without doing the survey. They pay by check or cash after the 1-2 hour in person survey. They offer surveys 1-2 times a year.

Shifrin Hayworth 26400 Lahser Rd #430, Southfield, MI 48033 Phone: (248) 223-0020 https://www.shifrin-hayworth.com/ Pays $50-$300 Focus Group Surveys (In Person). They pay by check or cash in person after the 1-2 hour survey. They offer surveys about 1-2 times a year.

I recently learned that you can only participate in 1 survey every 6 months which is why after being asked if you’ve done one recently you get disqualified.

I just did a study for them last week. They promised a $200 virtual gift card within 48 hours but it’s been a week and still nothing. They’ve stopped answering my emails and I can’t find a phone number for them, which seems pretty shady.

Did they ever get back to you/pay you?

So I have had really good luck with a lot of these companies you listed. I am a stay at home mom have been looking into all this and actively participating for about 6 weeks and made over 3000 dollars I have made 630 dollars on users interviews, 585 on respondents, 310 on user testing, 270 on validately usability studies , 250 on 20/20 panel, about 140 on intellizoom/ what users do Usability studies, 90 dollars on TrymyUI, and 50 on ping pong research. I have also made 375 dolars from focus point global. plus more companies that i got under 20 each from so there is money to be made here if you invest the time. I have done one on one studies with a web cam, phone interviews, product testing (shampoos, and even new cereal), online diary studies (usually about things you eat), and lots of usability studies. the key is knowing how to answer the screener questions. Thank you so much for your list I am going to check out the companies I have not uses yet

Whoa that’s awesome Casondra – thanks for sharing!

Hi Nick-I just found this post and thank you for “heads up”… I’m writing to share with you two top performers here in Seattle for in-person focus groups. In-Sight Space and Fieldwork / Seattle.

I’ve been fortunate enough to have had a few gigs with each of these company’s who conduct only focus groups. Most of the time the pay is cash on the spot and the groups range from 45 minutes to 2 hours. These two company’s have frequent remarkably high-paying gigs. It’s fairly common to attend a 90 minute focus group that pays anywhere from 150.00 – 350.00. On occasion I’ve landed one of their mock jury groups, sometimes held at one of Seattle’s finest hotels and lasts close to 8 hours. These mock jury groups have paid me between 300.00 to 550.00 for the gig and always provide a catered breakfast and lunch. Again, thanks for sharing your information and I hope you’re able to use my information and experience to help others.

Sincerely, Jason B.

Nice, Jason — thanks for sharing!

I’m registered with two companies for focus group and mock jury participation. I’ve done both and found them enjoyable and worthwhile. Usually payment was cash. One time it was a VISA gift card. The mock juries required more hours than the focus groups. One was Friday evening, all day Saturday, and Saturday evening. My experience has been food and beverages were provided when the event was more than 3 hours.

Participants were usually limited to one event in 6 months.

I’ve seen a large dropoff in opportunities since I reached a certain age. Sigh.

Very occasionally the local newspaper has a classified ad for focus group participants.

I need the mock jury site

Ok…I see several people are interested in Mystery Shopping so I thought I’d share a little info. I have done a lot of mystery shopping in the past and love it. Not amazing money but interesting and I enjoyed it. So…here are a few sites to start with…I hope this is OK…I see a few people said they would send information, but a lot of others requested info and I don’t know if they got what they needed. I hope this helps. So…first… this is the official website of the Mystery Shopping Professionals Association…it has a ton of good info and resources https://www.mspa-global.org/index.html Work available always depends on the type of job you are interested in and where you are located so the best companies to work with will vary for different people. Here are some other resources that may help… https://www.mysteryshopperjobfinder.com/members/resources/mspa-interview/ https://www.mysteryshopforum.com/ https://www.mysteryshoppermagazine.com/?source=forum-top-discussions and last but not least… https://www.shadowshopper.com Shadow Shopper…the first thing that pops up when you google Shadow Shopper will be scam alerts. I’m here to tell you it is not a scam. I have used them for years off and on. They do have a fee option, and to get anywhere, you probably will want to use it at least for a short time. But a lot of job boards charge a small fee. Basically it is where companies post work that they need to get done and shoppers go to find work. It’s a great way to see what is available in your area and skill set and interest and sign up with those companies offering that work. You can go out on your own and start just looking into shopping sites, but that sign up processing can be lengthy and if you pick one that doesn’t offer work in your area or jobs you want, you have wasted time and effort. Once you sign up with a few companies that you’ve found on Shadow Shopper, move on until you want to look for more. No need to keep your subscription if you have the work your want. Just my suggestion, but it has landed me several really good opportunities. One lasted years and was around made me around $2000/yr. Oh…and if you are wanting a list of companies…go here… it’s a tedious process to choose, but it’s an option… https://www.mysteryshopforum.com/companies/ Good luck and enjoy :)

Thank you Anna!

I’ve used Focus Pointe Global and Schlesinger in the Boston area for years. I’ve made really good money with them ($75-200 per session). People seem to over-estimate how difficult this all is. Sign up in the database, fill out a survey if you get an e-mail, if you pre-qualify for a study they call you to screen you again, you either qualify or you don’t on that phone call. If you’re picked, you go to their office and sit with the other people picked and just give your opinion for about 90 minutes. The hardest part for me is fighting traffic to get to the office in the city. These focus groups have been a lifesaver for me in periods of unemployment.

Will you get called every week about a survey? No, you definitely won’t, maybe not every month either. But if you sign up with 5-10 companies your chances of getting picked go up. And I agree that sites like Swagbucks are more or less a waste of time. It’s very small money.

Everyone is asking: How do I join? You have to go to the companies website and sign up for the panel (“Join the Panel”) and then wait. Also, the bigger companies post surveys on their Facebook pages so sign up for their notifications.

I do the best with Respondent, User Interviews and UTest.com. Also check out Affectiva’s job listings if you’re in the Boston area. I’ve made a lot helping to test out their automotive AI.

I have been doing focus groups online for prob 3 years or so. I have done a lot of them with watchlab and user interviews. Also accelerant research is a good one. Field work is another I’ve done them with. I’m sure there is more that I’ve used but i gotta tell u that these have been a life saver for me at times. I most recently did one that paid $400 which is the most I’ve made. I am signed up and in the databases of all that u listed plus a few others like accelerant research. Oh yeah another great place is Elliot Benson research.

Thanks for sharing Shelley!

you might try Mturk if you money to pay…

Great job on this article! I’ve been doing focus groups for many years. Probably made about $2,000 or so altogether.

I’d also recommend instapanel. I’ve been using them for several years to complete video surveys. They pay $20 for about 5-10 minutes of work. Here’s a link: https://instapanel.com/ .

I work for one of the market research companies that hire these focus group facilities/recruiters to get us the research we need. For in person focus groups (in facility) you can expect to get paid around $100 per hour, and more expensive if you’re in a specialty group (certain ailments, professionals such as tech). For online focus groups they run around $75 per hour.

If you want to know the panels to join around your area to join focus groups, I’d recommend going on Green Book (for research) and search on recruiters or facility around your neighborhood. This is where researchers go to find panels to do research with and you’ll get more opportunities with the facilities/recruiters there.

I don’t recommend online surveys bc you might terminate out of many surveys before you complete one and they won’t pay you more than $5 for one, and that’s on the rare end. Hope this helps!

Appreciate the insight — thanks Michelle!

I love love love all the great information I just obtained by reading your blog. OMG ! If anyone has any leads for Indiana specifically please let me know. I know of Herron Associates does a lot of research focus groups. Just go to their website and sign up. Ive done a few for them in the past and made anywhere from $50-150 for about an hour or so in person focus group. I think those are great and very interesting. If anyone wants to contact me to give me some tips on the mystery shopping I’d greatly appreciate it. TIA ( Thanks in Advance) Carrie

Thanks a bunch for the informative post! I signed up for several of the ones you have on this list and already got selected for a study. Just curious – most of the prescreen questions ask if you’ve recently participated in a study. If you have (I’ll fall into this bucket once I complete the study I just got picked for), does that greatly reduce your chances of being selected for another one?

Hi, are any of these open to people under 18?

All clinical trials are for ages 18-99.

Amalia, I apologize. I read your question to quickly & transposed the numbers. I thought you said 81.I’m rarely asked to prove my age, but they may have some way of checking. Product reviews are open to 16+, I believe. I’ve never had to show my ID online, only when I do things in person. Obviously medical care you’d show your ID.

Withpower.com is a great website to checkout medical trials. There are all sorts & bonus if you need medical care & don’t have the money to pay for it. Some just monitor or interview you…all the way up to getting medicated treatment for your condition. I even saw dental work on there.

Every clinical research compensated me for my time & travel. It’s always paid out very well for me & it’s definitely worth the time. I got $365 for downloading an app on my phone that I recorded how long I slept the night before.They sent a little survey with 4 questions every day to the app & I told them what time I went to bed, did I wake up during the night, how long did it take me to get back to sleep, and what time I woke up. I got paid in intervals at week 2, 6, 10, & 14. Super easy money.

I’m on #4 of this list now. User interviews has been fair to me. I’ve seen product reviews, online, and focus groups on there. If they let you know that you are qualified, act quickly!

Clinical research & focus groups are my favorite. I used to like doing product reviews & I still do. But once you really start getting into it, the rewards get better & better. Thank you so much, Nick. Yes, I referred you when signing up. You deserve it.

Hi Nick, this is a great job.

Many of these websites do not authorize participants from Nigeria and Africa. They have country-based restrictions. It sucks.

I have a master’s degree in business administration. I have a bachelor’s degree in mechanical engineering. I have a postgraduate diploma in economics, a postgraduate diploma in education and a professional diploma in early childhood education. I have a CEFR Level C1 in IELTS exam. I have done some surveys in my country, Nigeria and I performed well.

What survey sites do you recommend that do not have country-based restrictions? I am really curious Nick.

Great article! Was certain of when it was published until I checked the comments, so it is a few years old. Has anyone ever worked with SCR (SmartConnectResearch) and have any feedback to share here?

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• → The 8 types of market research and ho...

The 8 types of market research and how to use them

There are eight types of marketing research you can try to stay ahead of the competition. Learn more about marketing research methods and how to use them.

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Typeform    |    08.2024

Typeform    |    07.2024

“If you keep doing what you’ve always done, you’ll keep getting what you’ve always got.”

Doesn’t sound too threatening if you’ve always been successful, right?

Continuing to do what you’ve always done means you’ll fall behind—and probably fade to darkness—to where all the forgotten brands go.

Take Kodak. They were a major player in photography for decades—remember? When digital photography boomed, Kodak kept doing what they always did. Their business floundered and people forgot about them. Well, everyone apart from Pitbull.

Now, look at Fujifilm, one of Kodak’s biggest competitors. They did the opposite and looked for ways to apply their expertise in film to the technology of the new millennium instead. Their company is still going strong.

The same goes for research. If you’re doing the same old types of market research, speaking to the same old people, and doing the same old tired surveys—you’re already behind.

How do you decide what kind of market research you need to do? It all comes down to what you need to know and what your business goals are.

In this article, we’ll explain the various types of market research you can use to solve issues and challenges in your business. We’ll throw you a freebie, too, and provide some market research tips about when to use each strategy.

Let’s get you ahead of the curve.

1. Brand research

Brand research helps with creating and managing a company’s brand, or identity. A company’s brand is the images, narratives, and characteristics people associate with it.

When to use it

Brand research can be used at every stage in a business’s lifecycle, from creation to new product launches and re-branding. There are at least seven types of brand research:

Brand advocacy: How many of your customers are willing to recommend your brand?

Brand awareness : Does your target market know who you are and consider you a serious option?

Brand loyalty: Are you retaining customers?

Brand penetration: What is the proportion of your target market using your brand?

Brand perception : What do people think of as your company’s identity or differentiating qualities?

Brand positioning: What is the best way to differentiate your brand from others in the consumer’s mind and articulate it in a way that resonates?

Brand value: How much are people willing to pay for an experience with your brand over another?

How to do it

A researcher will use several types of market research methods to assess your and your competitors’ strengths and weaknesses. Generally, they will conduct competitor research, both qualitative and quantitative, to get a picture of the overall marketplace. Focus groups and interviews can be used to learn about their emotions and associations with certain brands.

Market research surveys are useful to determine features and benefits that differentiate you from competitors . These are then translated into emotionally compelling consumer language.

2. Campaign effectiveness

This type of market research is designed to evaluate whether your advertising messages are reaching the right people and delivering the desired results. Successful campaign effectiveness research can help you sell more and reduce customer acquisition costs.

It’s estimated people see up to 5,000 advertising messages each day. That means attention is a scarce resource, so campaign effectiveness research should be used when you need to spend your advertising dollars effectively.

Campaign effectiveness research depends on which stage of the campaign you use it in (ideally, it’s all of them!). Quantitative research can be conducted to provide a picture of how your target market views advertising and address weaknesses in the advertising campaign.

3. Competitive analysis

Competitive analysis allows you to assess your competitors’ strengths and weaknesses in the marketplace, providing you with fuel to drive a competitive advantage.

No business exists in a vacuum—competitive analysis is an integral part of any business and market plan. Whether you’re just getting started, moving into a new market, or doing a health check of your business, a competitive analysis will be invaluable.

A researcher will typically choose a few of your main competitors and analyze things like their marketing strategy, customer perceptions, revenue or sales volume, and so on.

Secondary sources such as articles, references, and advertising are excellent sources of competitive information; however, primary research, such as mystery shopping and focus groups, can offer valuable information on customer service and current consumer opinions.

4. Consumer insights

Consumer insights research does more than tell you about who your customers are and what they do. It reveals why customers behave in certain ways and helps you leverage that to meet your business goals.

Knowing your customers deeply is integral to creating a strategic marketing plan. This type of market research can help you anticipate consumer needs, spark innovation, personalize your marketing, solve business challenges, and more.

Consumer insights research should be specific to your business—it’s about getting to know your target audience and customers. Various market research methods can be used, such as interviews, ethnography, survey research, social monitoring, and customer journey research.

Here are some of the characteristics you should understand through consumer insights research:

Purchase habits

Interests, hobbies, passions

Personal and professional information

How they consume media and advertising

5. Customer satisfaction research

Customer satisfaction research is a type of market research that measures customers’ experiences with products or services, specifically looking at how those meet, exceed, or fail to live up to their expectations.

Customer satisfaction is a strong indicator of customer retention and overall business performance. Successful customer satisfaction research should help you understand what your customers like, dislike, and feel needs improvement. You can use this type of market research to look at the quality and design of products, speed and timeliness of delivery, staff and service reliability, knowledge, and friendliness, market price, and value for money.

There are several ways to measure customer satisfaction, most commonly using surveys. An NPS or Voice of the Customer Survey can help you measure customer loyalty. Customer Effort Scoring measures how satisfied people are with customer service or problem resolution. CSAT is any survey that measures customer satisfaction , typically measured using Likert scale surveys . They can be conducted at different points in the customer experience, allowing deeper insight into that moment.

6. Customer segmentation research

Customer segmentation studies aim to divide markets or customers into smaller groups or personas with similar characteristics to enable targeted marketing. By understanding how people in each category behave, you can understand how each influences revenue.

Customer segmentation research is best used if you’re ready to give customers individualized experiences. Not every customer in your target market is the same. The more you understand each specific persona, the easier it is to focus on delivering personalized marketing, build loyal relations, price products effectively, and forecast how new products and services will perform in each segment.

Market researchers use four characteristics to segment customers.

Demographics: demographic information such as age, gender, family status, education, household income, occupation and so on

Geography: where people live, from cities and countries to whether they are city dwellers or suburbanites

Psychographics: socioeconomic status, class, lifestyle, personality traits, generation, interests, hobbies, etc.

Behavior: brand affinity, consumption and shopping habits, spending, etc.

A researcher will identify your current customers and collect data about them through various market research methods, such as surveys, database research, website analytics, interviews, and focus groups. The aim is to gather as much information as possible.

7. Product development

Market research for product development involves using customer knowledge to inform the entire process of creating or improving a product, service, or app and bringing it to market.

Innovation is hard work. A quick Google will tell you that 80–95% of new products fail every year. Conducting market research for product and app development helps minimize the risk of a new product or change going bust as it enters the market. There are three stages where you can use market research:

Conception: The moment you’re thinking about adding something new, market research can find market opportunities and provide insights into customer challenges or their jobs-to-be-done, so you can find a way to fill the gap.

Formation: Once you have an idea, market researchers can help you turn it into a concept that can be tested. You can learn more about strategizing pricing, testing advertising and packaging, value proposition, and so on.

Introduction: Market research can help you gauge attitudes toward the product once it’s in the market and adapt your messaging as it rolls out.

Keep making the product better or find opportunities to introduce it to new markets.

Product development research will utilize different market research methods, depending on the goal of the research. A researcher could present focus groups with product concepts and listen to their opinions, conduct interviews to learn more about their pain points, or perform user testing to see how they interact with an app or website.

8. Usability testing

Usability testing is concerned with understanding how customers use your products in real time. It can involve physical products, like a new blender, or digital products like a website or app.

Usability testing is helpful when you need to detect problems or bugs in early prototypes or beta versions before launching them. It typically costs far less to test a product or service beforehand than to pull a flawed product off the shelves or lose sales because of poor functionality.

There are several types of usability tests, which vary based on whether you’re testing a physical or digital product.

Journey testing involves observing the customer experience on an app or website and monitoring how they perform. This type of study can be done online

Eye tracking studies monitor where people’s eyes are drawn. Generally, they are conducted on websites and apps, but can also be done in stores to analyze where people look while shopping

Learn ability studies quantify the learning curve over time to see which problems people encounter after repeating the same task

Click tracking follows users’ activity on websites to evaluate the linking structure of a website

Checklist testing involves giving users tasks to perform and recording or asking them to review their experience

Combining types of market research with Typeform

When it comes to market research, you need to ask yourself what business challenge or question you’re trying to address. Then, select the appropriate methods and tools, such as market research automation , to simplify your process.From there, the world of useful data and actionable insights will open to you.

About the author

We're Typeform - a team on a mission to transform data collection by bringing you refreshingly different forms.

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Top Survey Companies

988 Companies

15 Leaders 15 Contenders

List of the Top Survey Services

Clutch leaders matrix.

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• 1 HelpSquad
• 2 IdeasUnlimited
• 3 Big Outsource
• 4 SalesRoads
• 6 Intelemark
• 9 Outsourced
• 11 Blue Valley Marketing
• 14 SocialBloom
• 15 Valoris Center

How the Leaders Matrix Works

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

• Client feedback and reviews
• Work experience and previous projects
• Market presence and reputation in the industry

List of the Top 15 Survey Services

• Min. project size " > $1,000+
• Avg. hourly rate " > < $25 / hr
• Employees " > 250 - 999
• Location " > Hatboro, PA

Ability to deliver considers client feedback and reviews, work experience and previous projects, and market presence and reputation in the industry. Learn more " > Ability to deliver

• 18.6 Reviews
• 8.7 Clients & Experience
• 9 Market Presence

Allocation of expertise by % " > Service focus

• 30% Customer Surveys & Market Research Calls

IdeasUnlimited

• Employees " > 50 - 249
• Location " > Sugar Land, TX
• 10 Clients & Experience
• 8.1 Market Presence
• 50% Customer Surveys & Market Research Calls

Big Outsource

• Min. project size " > $10,000+
• Location " > San Pablo City, Philippines
• 17.8 Reviews
• 8.5 Market Presence
• 25% Customer Surveys & Market Research Calls
• Min. project size " > $5,000+
• Avg. hourly rate " > Undisclosed
• Location " > Boca Raton, FL
• 19.4 Reviews
• 9.6 Market Presence
• 100% Customer Surveys & Market Research Calls
• Employees " > 1,000 - 9,999
• Location " > Chicago, IL
• 18.8 Reviews
• 9.4 Clients & Experience
• 8.9 Market Presence
• Location " > Scottsdale, AZ
• 9.7 Clients & Experience
• 60% Customer Surveys & Market Research Calls
• Min. project size " > $50,000+
• Employees " > 10,000+
• Location " > Wei Fang Shi, China
• 8.3 Market Presence
• 15% Customer Surveys & Market Research Calls
• Location " > Dover, DE
• 7.7 Market Presence
• 70% Customer Surveys & Market Research Calls
• Min. project size " > Undisclosed
• Location " > Quezon City, Philippines
• 9.1 Clients & Experience
• Location " >
• 17.2 Reviews
• 7.9 Clients & Experience
• 40% Customer Surveys & Market Research Calls

Blue Valley Marketing

• Avg. hourly rate " > $25 - $49 / hr
• Location " > Home, KS
• 17.6 Reviews
• 8.8 Clients & Experience
• 8.2 Market Presence
• Location " > Kyiv, Ukraine
• Location " > Orlando, FL
• 16.6 Reviews
• 9.1 Market Presence
• 10% Customer Surveys & Market Research Calls

SocialBloom

• Avg. hourly rate " > $50 - $99 / hr
• Employees " > 10 - 49
• Location " > Rochester, MN
• 7.2 Market Presence

Valoris Center

• Location " > București, Romania
• 8.2 Clients & Experience
• 7.5 Market Presence

Contenders Breakdown

Go4customer.

• Location " > Noida, India
• 16.4 Reviews
• 7.2 Clients & Experience
• 35% Customer Surveys & Market Research Calls

1840 & Company

• Location " > Overland Park, KS
• 8.6 Market Presence

24H Virtual

• Location " > Toronto, Canada
• 9.3 Clients & Experience
• 5.2 Market Presence
• Location " > Las Vegas, NV
• 9.8 Clients & Experience
• Location " > Afton, WY
• 7.1 Clients & Experience
• 9.7 Market Presence

TRU29 Solutions Inc.

• Location " > Pasig, Philippines
• 16.8 Reviews
• 5.9 Market Presence
• 44% Customer Surveys & Market Research Calls

VoiceNation

• Location " > Duluth, GA
• 14.4 Reviews
• 6.3 Clients & Experience
• 9.9 Market Presence

Flatworld Solutions

• Location " > Bengaluru, India
• 8 Clients & Experience
• 5.8 Market Presence

Veta Virtual

• 5.5 Market Presence
• 20% Customer Surveys & Market Research Calls

Solvo Global

• Location " > Medellín, Colombia
• 5.4 Market Presence

Outsource and Save

• 18.2 Reviews

MattsenKumar LLC

• Location " > Gurugram, India
• 6 Market Presence
• 33% Customer Surveys & Market Research Calls

Global Response

• Location " > Margate, FL
• 14.6 Reviews
• 6.9 Clients & Experience
• 9.8 Market Presence
• 67% Customer Surveys & Market Research Calls
• Location " > Calgary, Canada
• 6.2 Market Presence
• 75% Customer Surveys & Market Research Calls

The Sales Factory

Featured providers are paying to advertise in this location and may not have an office based here. However, they can still likely meet your service needs in this location. " data-tooltip-position=".featured-listings__info-icon" data-tooltip-props="top-center large"> What are Featured Providers?

• Employees " > 2 - 9

Allocation of expertise by % " > Services provided

• 35% Call Center Services
• 25% Customer Service Outsourcing
• 20% Generative AI Sales Outsourcing " > +1
• 20% Sales Outsourcing

Allocation of expertise by % " > Focus Areas

• 25% B2C Telemarketing & telesales
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Customer Service Phone Agents Outsourcing for BPO Company

5.0 - VinsiAI provides customer service phone agent outsourcing for a BPO company's end clients. The team manages specific tasks according to each end client, including customer service and service... Read more

• 2 reviews mention Call Center Services
• Reviews mention "high-quality work"
• 5.0 out of 5.0 rating for cost
• Reviews mention "efficient"
• 30% Call Center Services
• 40% Back Office Outsourcing
• 30% Customer Service Outsourcing
• 40% B2C Telemarketing & telesales
• 30% Third party verification

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 - HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data... Read more

• Completed projects in 6 cities
• Reviews mention "attentive"
• Reviews mention "helpful"
• Reviews mention "detail-oriented"
• 10% Call Center Services
• 80% Sales Outsourcing
• 10% Email Marketing

Demand Generation Strategy for B2B SaaS Company

5.0 - A B2B SaaS company hired SalesRoads to augment their demand generation strategy. The goal is to set up online discovery calls for their account executives and achieve a 100% ROI. ... Read more

• Reviews mention "creative"
• Reviews mention "professional"
• Reviews mention "openness"
• Reviews mention "experienced"
• 40% Customer Service Outsourcing
• 20% Back Office Outsourcing Data Annotation Services Content Moderation Services " > +2
• 20% Data Annotation Services
• 10% Content Moderation Services
• 25% B2C Telemarketing & telesales Collections Recovery Services " > +1
• 20% Collections Recovery Services

Customer Support for Food Delivery Platform

5.0 - Hugo provides ongoing customer support for a food delivery platform. They manage customer complaints, push notifications, content publishing, and multilingual support across 40 countries. ... Read more

• Completed projects in 6 countries
• Reviews mention "great team"
• Reviewed 1 time in the past 6 months

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Answer a few guided questions so we can collect your project requirements. Then, you’ll receive a custom project brief you can send to multiple service providers for quotes.

• 15% Back Office Outsourcing
• 15% Customer Service Outsourcing Finance & Accounting Outsourcing (FAO) HR Outsourcing IT Staff Augmentation Staffing " > +4
• 15% Finance & Accounting Outsourcing (FAO)
• 15% HR Outsourcing
• 15% IT Staff Augmentation
• 15% Staffing
• 25% Collections Recovery Services Third party verification " > +1
• 25% Third party verification

Outsourced Administrative Assistant for Construction Company

5.0 - Outsourced has provided a construction company with outsourcing services. Specifically, the team has helped the client find an administrative assistant. They also provide IT support for the... Read more

• Reviews mention "knowledgeable"
• Reviews mention "timely"
• Reviews mention "great project management"
• 50% Call Center Services
• 50% Customer Service Outsourcing
• 65% B2C Telemarketing & telesales
• 10% Third party verification

Audience Requalification for Agricultural Magazine

5.0 - Blue Valley Marketing provides ongoing outreach for an agriculture magazine. They provide a detailed review of the narrative to be used and a projection of expected outcomes once underway. ... Read more

• Reviews mention "proactive"
• 65% Customer Service Outsourcing
• 25% Back Office Outsourcing

Customer Support Outsourcing for SaaS Company

5.0 - LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the... Read more

• Reviews mention "puts the customer first"
• Reviews mention "accessible"
• 45% Call Center Services
• 20% Customer Service Outsourcing
• 15% Sales Outsourcing Back Office Outsourcing Staffing " > +2
• 10% Back Office Outsourcing
• 10% Staffing
• 75% B2C Telemarketing & telesales
• 15% Third party verification

Call Center Servcies for Arts, Entertainment & Music Company

5.0 - XACT provides call center services for a tech company. The team is responsible for answering customer inquiries, providing information on equipment, and providing payment notifications.... Read more

• Reviews mention "personable"
• Reviews mention "transparent"
• 70% Sales Outsourcing
• 20% Email Marketing

Lead Generation for Software Research Company

5.0 - SocialBloom is the lead generation partner of a software research company. They have developed and implemented an email campaign for LinkedIn. They use Mixmax to automatically separate warm leads. ... Read more

• Reviews mention "accommodating"
• 40% Call Center Services
• 20% Back Office Outsourcing
• 20% CRM Consulting and SI Customer Service Outsourcing Sales Outsourcing " > +2
• 10% Customer Service Outsourcing
• 10% Sales Outsourcing
• 50% B2C Telemarketing & telesales

Call Center Services for Delivery App

5.0 - Valoris Center provides call center services for consumer services firm. The team covers the client's customer service including email, chat, and call support ... Read more

• Reviews mention "understands the needs of their clients"
• Reviews mention "adaptable"
• 15% Call Center Services
• 20% HR Outsourcing Back Office Outsourcing Finance & Accounting Outsourcing (FAO) Sales Outsourcing " > +3
• 15% Sales Outsourcing

Staff Recruitment for Startup Incubator & Accelerator

5.0 - 1840 & Company provides HR services for a startup incubator and accelerator. They handle recruitment efforts; the client provides the job description, and the team selects and assesses... Read more

• Reviews mention "communicative"
• 75% Sales Outsourcing
• 10% Content Marketing Email Marketing " > +1
• 5% Email Marketing

Call Center & Sales Outsourcing Services for Senior Care Co

5.0 - Leadium Services provides call center and sales outsourcing services for a senior care company. They handle inbound calls, contracts, and reschedules and manage the client's CRM lead data and sales... Read more

• Reviews mention "collaborative"
• 80% Call Center Services
• 50% Third party verification

Call Center Services for Medical Staffing and Recruiting Co.

5.0 - VoiceNation provides live call answering and redirection to help their client's employees call out to any one of the company's nearly 20 facilities. They work from a script that was jointly... Read more

• 0.5 out of 5.0 rating for cost
• Reviews mention "exceptional performance"
• 50% Back Office Outsourcing

Development for Legal Service Access Firm

5.0 - Solvo Global provides ongoing web dev services to a debt cleansing legal services provider, helping them build out marketing materials, integrate with their mobile app, and implement CRM and other... Read more

• Reviews mention "flexible"
• Reviews mention "dedicated"
• 15% Market Research
• 85% B2C Telemarketing & telesales

Lead Gen & Outsourced Business Staff for IT Services Co

5.0 - The Sales Factory | Leader in B2B Sales & Lead Gen has provided two full-time business development representatives for an IT services company. The team has also generated leads for the new logo... Read more

• 8 reviews mention Call Center Services

Wing Assistant

• Location " > Berkeley, CA
• 20% Call Center Services
• 20% Customer Service Outsourcing Sales Outsourcing " > +1
• 20% Collections Recovery Services Third party verification " > +1
• 20% Third party verification

Virtual Assistance for Startup

5.0 - Wing Assistant has been hired by a startup for virtual assistance on their business. The vendor's responsibilities include customer outreach, social media management, product testing, and market... Read more

• 4.9 out of 5.0 rating for cost
• Location " > Petaling Jaya, Malaysia
• 20% AI Development Sales Outsourcing Back Office Outsourcing Content Moderation Services " > +3
• 80% B2C Telemarketing & telesales

Lead Generation for Value Added Reseller

5.0 - SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. ... Read more

• Reviews mention "innovative"
• 1 review mentions Call Center Services
• 5% Market Research

Appointment Setting Services for Marketing Company

5.0 - Upcall was hired by a marketing company to set Zoom appointments from the client's cold prospects list. They provide the client access to their CRM, allowing them to make changes to the script. ... Read more

• Reviews mention "open to feedback"
• Reviewed 4 times in the past 6 months
• Reviews mention "exceptional results"

Remote Team Solutions

• Location " > Torreón, Mexico
• 25% Staffing
• 15% Back Office Outsourcing IT Staff Augmentation Customer Service Outsourcing PEO/Employee Leasing Recruiting " > +4
• 10% PEO/Employee Leasing
• 10% Recruiting

Recruiting Services for Construction Company

5.0 - Remote Team Solutions provided recruiting services for a construction company. They hired four specialists for the client, including a senior-level recruiter with native-level English.... Read more

• Reviews mention "hard working"
• Location " > Dhaka, Bangladesh
• 25% Call Center Services
• 35% Back Office Outsourcing
• 20% Customer Service Outsourcing Search Engine Optimization Social Media Marketing " > +2
• 10% Search Engine Optimization
• 10% Social Media Marketing
• 5% Third party verification

BPO Services for Logistics Company

5.0 - ASL BPO provides quality assurance property assessing and estimation resources for a logistics company. ... Read more

• 4.8 out of 5.0 rating for cost
• Location " > Miami Beach, FL
• 30% Customer Service Outsourcing Sales Outsourcing " > +1
• 45% Collections Recovery Services
• 30% B2C Telemarketing & telesales Third party verification " > +1

Lead Management Services for Real Estate Management Company

5.0 - Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.  ... Read more

• 5 reviews mention Call Center Services
• Reviews mention "establish clear expectations"
• 4.5 out of 5.0 rating for cost
• Location " > Montréal, Canada
• 20% Custom Software Development IT Managed Services Application Testing Finance & Accounting Outsourcing (FAO) " > +3
• 20% IT Managed Services
• 10% Application Testing
• 10% Finance & Accounting Outsourcing (FAO)
• 35% B2C Telemarketing & telesales
• 35% Collections Recovery Services Third party verification " > +1

Customer Service Outsourcing for Travel Agency

5.0 - FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations.... Read more

• 4.7 out of 5.0 rating for cost
• Reviews mention "reasonable pricing"
• Location " > Fort Lauderdale, FL
• 10% Back Office Outsourcing IT Managed Services IT Staff Augmentation Business Consulting " > +3
• 10% IT Managed Services
• 10% IT Staff Augmentation
• 5% Business Consulting

Call Center Services for Web Development Agency

5.0 - Evateck provides call center services for a web development agency. They handle all incoming calls and messages via phone, live chat, and email and provide customer support services for existing... Read more

Innovature Consulting Company Limited

• Location " > Ho Chi Minh City, Vietnam
• 30% Accounting
• 25% Customer Service Outsourcing BI & Big Data Consulting & SI Back Office Outsourcing Finance & Accounting Outsourcing (FAO) " > +3
• 15% BI & Big Data Consulting & SI

Accounting & Call Center for Consumer Products Company

4.5 - Innovature BPO provides accounting and call center services for a consumer products company. They're tasked with handling the client's bookkeeping and tax processes and inbound and outbound calls.... Read more

• Completed projects in 2 countries
• Very responsive
• Location " > Sofia, Bulgaria
• 20% Sales Outsourcing Back Office Outsourcing IT Staff Augmentation " > +2
• 45% B2C Telemarketing & telesales
• 30% Third party verification Collections Recovery Services " > +1
• 10% Collections Recovery Services

📌Mercatus is an international BPO & ITO service and solution provider which specializes in: Multilingual Customer & Technical Support L1, L2; Back Office Support, Data Entry; IT... Read more

• Reviews mention "exceeds expectations"
• Reviews mention "well-organized projects"
• Location " > Belize City, Belize
• 45% Customer Service Outsourcing
• 70% B2C Telemarketing & telesales
• 10% Collections Recovery Services Third party verification " > +1

Call Center Services for Utility Company

5.0 - Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer... Read more

• Location " > Zagreb, Croatia
• 31% Customer Service Outsourcing
• 20% Back Office Outsourcing Direct Marketing Advertising CRM Consulting and SI Market Research Ecommerce Marketing Staffing Compliance Consulting Demand Generation Marketing ERP Consulting and SI Procurement Support SMS Marketing " > +11
• 10% Direct Marketing
• 5% Advertising
• 5% CRM Consulting and SI
• 2% Ecommerce Marketing
• 2% Staffing
• 1% Compliance Consulting
• 1% Demand Generation Marketing
• 1% ERP Consulting and SI
• 1% Procurement Support
• 1% SMS Marketing
• 30% B2C Telemarketing & telesales

Customer Support Services for Oil & Gas Company

5.0 - Significo provides customer support services for an oil and gas company's users through email and phone. The team processes inquiries, provides users with information, and exchanges and allocates... Read more

• Reviews mention "reliable"
• Avg. hourly rate " > $150 - $199 / hr
• Location " > New Brighton, MN
• 15% Business Consulting
• 15% Fractional CMO Services Branding Demand Generation Marketing Digital Strategy Market Research Marketing Strategy Sales Outsourcing " > +6
• 10% Branding
• 10% Demand Generation Marketing
• 10% Digital Strategy
• 10% Market Research
• 10% Marketing Strategy
• 90% Customer Surveys & Market Research Calls
• 10% B2C Telemarketing & telesales

Drive Revenue, Increase Valuation, and Acceleration Growth for your Company. Executive-Level Fractional Services (CMO, CSO, CRO, CTO/CIO, CxO, etc) designed specifically to drive more business... Read more

• Reviews mention "easy to work with"
• Reviews mention "receptive"
• 10% Back Office Outsourcing Transcription Translation " > +2
• 10% Transcription
• 10% Translation

IdeasUnlimited has been providing top quality call center support services since 2010. We specialize in providing the below services:   - Customer Support Service - Multilingual Support... Read more

• 30% Back Office Outsourcing

Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom,... Read more

• 10% Customer Service Outsourcing Market Research " > +1

Premier Global Call Center Outsourcing Company Intelemark provides comprehensive outsourced call center services. For 22 years, we have focused on delivering exceptional client experiences,... Read more

• 10% Back Office Outsourcing CRM Consulting and SI " > +1
• 10% CRM Consulting and SI

Welsend provides customer engagement solutions that leverage all competitive advantages China and the Philippines offer in terms of labor cost, talent quality, infrastructure, and preferential... Read more

• Reviews mention "patient"
• 5% Content Marketing Email Marketing " > +1

If your company requires an inflow of new business deals and clients, you’ve come to the right place. Founded in 2019, SalesAR has quickly become one of the industry-leading service providers for... Read more

• 55% Customer Service Outsourcing
• 10% Back Office Outsourcing AI Consulting Staffing " > +2
• 5% AI Consulting
• 5% Staffing
• 50% Collections Recovery Services

LTVplus is a global outsourcing company that empowers businesses with exceptional customer service to rid the world of bad customer experiences and increase the lifetime value of brands. Our... Read more

• 20% Market Research Sales Outsourcing " > +1

Go4customer is one of the leading call center outsourcing companies delivering innovative, performance-driven and customer support solutions, across all industry segments. By using next generation... Read more

• 3 reviews mention Call Center Services

Your customers deserve the best. Deliver personalized customer service that builds brand loyalty and enhances your revenue. The truth is that when customers feel like you care, they will care for... Read more

WOW24-7 helps Customer & Technical Support Executives finally forget about CSRs and Team Leads hiring, onboarding, training & inconsistent CSAT. We have been providing 24/7 or Office hours... Read more

• 20% Customer Service Outsourcing IT Staff Augmentation Sales Outsourcing " > +2
• 20% IT Staff Augmentation
• 36% B2C Telemarketing & telesales

At TRU, you are assured of an Outsourcing Partner that designs solutions that truly suits your business needs. So whether you need a call center, EOR, seat lease, chat support, etc. TRU is here... Read more

• Completed projects in 4 countries
• 30% Custom Software Development
• 10% AI Consulting AI Development AR/VR Development " > +2
• 10% AI Development
• 10% AR/VR Development

Flatworld Solutions (FWS) is a global company offering IT, Data Science, business consulting, and outsourcing solutions since 2002. The company was incorporated in 2004 with a focus on leveraging... Read more

• 85% Call Center Services
• 15% Customer Service Outsourcing
• 40% Third party verification

We help business owners free up their time and increase revenue by handling their phone calls, emails, and other administrative tasks so they can focus on growing their business and other important... Read more

• 35 reviews mention Call Center Services
• 15% Customer Service Outsourcing Sales Outsourcing " > +1
• 40% Collections Recovery Services Third party verification " > +1

BPO Services for Franchise Consulting Company

5.0 - Outsource and Save provided BPO services for a franchise consulting company. They used a CRM for data entry and followed up with sales calls, emails, and texts to set an appointment with the... Read more

• 20% Customer Service Outsourcing Sales Outsourcing Transcription " > +2
• 34% B2C Telemarketing & telesales
• 33% Third party verification

MattsenKumar is one of the fastest-growing business process outsourcing and customer experience management companies based out of the US and India. Founded by industry veterans Mike Mattsen and... Read more

• 15% IT Managed Services Sales Outsourcing " > +1
• 33% B2C Telemarketing & telesales

Global Response was founded in 1974 by Herman Shooster, who learned about customer care long before he started Global Response. We offer a full range of contact center services, including... Read more

• 4.4 out of 5.0 rating for cost
• 30% Sales Outsourcing
• 25% Email Marketing Content Writing Services " > +1
• 15% Content Writing Services
• 15% B2C Telemarketing & telesales
• 5% Collections Recovery Services Third party verification " > +1

BitWide works with small to medium-sized organizations that require affordable personal and technological based sales outsourcing solutions to support all the growth needs. We build, optimize and... Read more

Acquire BPO

• 14% Call Center Services
• 60% Back Office Outsourcing
• 16% Customer Service Outsourcing Sales Outsourcing " > +1

Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, IT and professional services. Acquire was founded in 2005 by two entrepreneurs... Read more

• 4 reviews mention Call Center Services
• 4.2 out of 5.0 rating for cost
• Completed projects in 4 cities

CanadaDirect

• Location " > Dorval, Canada
• 52% Call Center Services
• 15% Sales Outsourcing Customer Service Outsourcing " > +1
• 13% Customer Service Outsourcing
• 17% Customer Surveys & Market Research Calls
• 66% B2C Telemarketing & telesales
• 17% Collections Recovery Services

Companies, brands, and marketers spend time and money to create solutions that add value to reach potential customers, while at the same time, meeting company performance and compliance... Read more

• 4.0 out of 5.0 rating for cost

Call Masters BPO

• 60% Call Center Services
• 55% B2C Telemarketing & telesales

Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower businesses in saturated markets. We are a source of innovation and a result-driven... Read more

• 3 fixed price packages

Purple Sales

• 55% Sales Outsourcing
• 15% CRM Consulting and SI Web Design Content Marketing Email Marketing " > +3
• 10% Web Design
• 5% Content Marketing

As a HubSpot Agency, we are your one-stop-shop for B2B outsourced Sales (appointment setting and sales) and Lead Generation services. Helping tech companies and business professional services... Read more

HiredSupport

• Location " > Lahore, Pakistan
• 35% Customer Service Outsourcing
• 15% Back Office Outsourcing Data Annotation Services Content Moderation Services Transcription " > +3
• 15% Data Annotation Services

HiredSupport is an award-winning customer service, business process outsourcing, and back office company. Our diverse portfolio of clients allows us handle our clients business operations every day,... Read more

Specialty Answering Service

• Location " > King of Prussia, PA
• 15% Back Office Outsourcing Sales Outsourcing " > +1

Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands. With SAS’s 24-hour live coverage, you’ll never... Read more

• 3.5 out of 5.0 rating for cost
• 32 reviews mention Call Center Services

Superhuman Prospecting

• Location " > Norristown, PA
• 50% Sales Outsourcing
• 67% B2C Telemarketing & telesales

Superhuman Prospecting specializes in the conversation and way humans connect to products and services. Our tagline is: "Higher intelligence, sales development conversations for your business." We... Read more

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Comparing Customer Surveys & Market Research Calls Experts on Clutch

Looking to outsource Call Center Services, but need someone who knows Customer Surveys & Market Research Calls?

Clutch features a diverse selection of 960 companies that specialize in Customer Surveys & Market Research Calls work within the Call Center Services space. These companies have successfully served multiple clients, including industry giants like McLardy McShane, DPN, A Multinational E-Commerce Company and many more. They cater to Enterprise companies (54), Midmarket (163), and Small Businesses (252) across various industries, such as Business Services, Financial Services, and Medical. With over 1,246 reviews available for Customer Surveys & Market Research Calls service providers, you can rest assured that you'll find the information you need to choose the right partner.

Check the drop downs below for summaries of:

• Most Popular
• Lowest Rated
• Not Yet Rated
• Industries Served
• Other Areas of Expertise
• Services Provided
• Budget Requirements
• Most Affordable Companies
• Company Locations
• Market Segments

Most Popular Call Center Services Companies with Customer Surveys & Market Research Calls Expertise

Best Rated Customer Surveys & Market Research Calls Experts

Lowest Rated Customer Surveys & Market Research Calls Companies

Not Yet Rated Customer Surveys & Market Research Calls Companies

Industries Served by Customer Surveys & Market Research Calls Experts

Common Customer Surveys & Market Research Calls Services Available

Other Specialties Offered by Customer Surveys & Market Research Calls Experts

Customer Surveys & Market Research Calls Service Providers By Budget Level

Most Affordable Customer Surveys & Market Research Calls Providers

Want to Find Customer Surveys & Market Research Calls Companies by Location?

Market Segments & Clients Served

Clutch features 960 Call Center Services companies specializing in Customer Surveys & Market Research Calls. These companies have been thoroughly reviewed and rated by verified clients, providing valuable insights for those seeking specific expertise.

Customer Surveys & Market Research Calls-focused providers commonly offer services like Customer Service Outsourcing , Back Office Outsourcing , Sales Outsourcing , Business Consulting , Social Media Marketing .

Apart from Customer Surveys & Market Research Calls work, these providers also focus on areas such as Answering services (771 companies), B2C Telemarketing & telesales (758 companies), and Inbound appointment scheduling (611 companies). Ratings for these companies vary, with some considered the best, having between 4.0 and 4.9 stars, or having 3.9 stars or less.

These companies specialize in Customer Surveys &amp; Market Research Calls, maintain high ratings and substantial client reviews, and cater to diverse industries:

• Leadium (4.9 stars)
• Veta Virtual (5 stars)
• SalesAR (4.9 stars)
• SocialBloom (4.9 stars)
• SalesRoads (4.9 stars)

The minimum spend requirement of the companies above is generally $1,000.00. They specialize in industries like Business services, Education, and Energy & natural resources, focusing on services like Customer Surveys & Market Research Calls , Inbound appointment scheduling , Third party verification , Answering services , and B2C Telemarketing & telesales .

The following ratings reflect exceptional customer satisfaction and the quality of their work. The top five Call Center Services companies specializing in Customer Surveys & Market Research Calls are:

• Again Again Agency (5-stars and 25 reviews)
• Upcall (5-stars and 17 reviews)
• Big Outsource (5-stars and 13 reviews)
• EverHelp (5-stars and 10 reviews)
• BitWide (5-stars and 9 reviews)

Some companies offering Customer Surveys & Market Research Calls within the Call Center Services category have lower ratings. It's essential to consider these ratings when making decisions. The lowest-rated but still high-performing providers are:

• Aberdeen : (0.5 stars and 1 reviews)
• 121 BPO : (0.5 stars and 1 reviews)
• Data Entry Outsourced : (2.5 stars and 1 reviews)
• Avirtual : (2.5 stars and 2 reviews)
• Eco Software Solutions LLC : (3 stars and 2 reviews)

Clutch encourages users to provide reviews for companies to enhance the platform's information. Below are some Customer Surveys & Market Research Calls Call Center Services companies that are not yet rated:

• Qallus JSR Inc.
• abelway technologies ltd
• Remote Ops Solutions
• NR Business Solution LTD.

For those with a lower budget, there are some Call Center Services companies with Customer Surveys & Market Research Calls expertise available. Companies like Again Again Agency (5 stars), Big Outsource with an average 5 star rating and EverHelp with an average 5 star rating have minimum spend levels under $5,000. Additionally, some providers offer competitive rates between $25 and $49 per hour.

The best rated Customer Surveys & Market Research Calls providers with the lowest hourly rates are:

• Solvo Global (5 stars, 7 reviews) - < $25/hr
• Tech Fi Technologies (5 stars, 8 reviews) - < $25/hr
• EverHelp (5 stars, 10 reviews) - < $25/hr
• Big Outsource (5 stars, 13 reviews) - < $25/hr
• Again Again Agency (5 stars, 25 reviews) - < $25/hr

YouView TV Ltd, Zomato, A Multinational E-Commerce Company, DPN, McLardy McShane are just some of the clients utilizing the Customer Surveys & Market Research Calls firms on Clutch.

Customer Surveys & Market Research Calls companies on Clutch offer their services in 54 languages besides English, including Spanish, German, French, Italian, Arabic, Polish, Ukrainian, and more.

Triton Polling & Research, Inc.

Email us [email protected]

Call toll-free (877) 284-7990

• Political Polling
• Public Opinion Polling
• Other Polling Types
• Market Research
• Academic Research
• Customer Surveys
• Consumer Surveys
• Customer Survey Systems
• Employee Surveys
• Employee Survey Systems
• Surveys for Non-Profits
• Surveys for Law Firms
• NPS Survey Systems
• Live Phone Surveys
• Automated Phone Surveys
• Inbound Phone Surveys
• Questionnaire
• Demographics & Sampling
• Data Integrity, Weighting, and Analysis
• Past Clients
• Triton Milestones
• Get Free Quote

From project start to finish, we work side by side with our clients to craft surveys that deliver timely, highly valuable results .

Polling & Surveys

Triton value.

We specialize in both live and automated telephone surveys on a local, state, and national basis. With competitive pricing, Triton provides exceptional value for projects large and small. We have wide ranging experience conducting surveys for business, academia, non-profits, political campaigns, law firms, marketing firms and more.

• Fast Turnaround
• Targeted Demographics
• Competitive Pricing
• Expert Analysis

Triton Data

We specialize in reaching targeted demographic groups that matter most to our clients. From parents of children who use Facebook, to people who have received hip replacement surgery, Triton can identify and reach even the most challenging demographic group.

• Dynamic Sampling
• 1st Class Customer Service
• Proven Methodology
• Accurate Data

Triton Technology

We own and operate a state-of-the-art call center staffed with experienced agents located just outside Portland, Oregon. Designed and built from the ground up by our in-house software engineers, Triton’s automated calling system utilizes the latest in cutting-edge technology to complete thousands of surveys in a single evening.

• Detailed Reporting
• Experienced Support
• Cutting-edge Technology
• Exceptional Value

Experience & Planning

Built on 20 years of experience, we combine our knowledge, technology, and cutting edge strategy to deliver timely survey data at an exceptional value. Triton provides in-depth comprehensive reporting and statistical breakdowns and for all polling & surveys, large and small. Math and statistics are at the heart of what we do. Triton utilizes the latest in advanced statistical software to complete our analysis on all polling & surveys.

OUR SERVICES

We are a full service polling firm ready to deliver the data to help bring success to your campaign.

Public Opinion

Public Opinion Polling can be targeted to men, to women, to a certain age range, to voters, or to any other demographic considerations you need.

Other Polling

As a full service polling company, we can customize any poll to your satisfaction.

Market research is an indispensable tool for businesses, non-profits, and other organizations to gain information.

Academic or scientific surveys are meticulously designed and yield precisely accurate information.

Customer surveys allow businesses to stay on top of how they can serve their customers best by gathering info.

Consumer surveys secure that information for you, asking respondents the questions about their purchasing habits that you need answers to.

These surveys give company leaders the knowledge they need about how employees feel about their jobs.

Non-Profits

Triton has worked with numerous Non-Profit Organizations to help our clients with surveys designed to better understand their donors.

A  comprehensive survey can be instrumental in helping to determine which legal services are most needed by potential clients in your area.

Our Methodology

Our live surveys are conducted in-house at our state of the art live calling facility outside of Portland, Oregon.

Triton’s automated survey system is excellent option for clients seeking a more cost-effective option for their survey project.

Triton offers the capability to conduct both live and automated inbound surveys. 

We are involved every step of the questionnaire development process to ensure that every survey project is as successful as possible.

Demographics & Sampling

The most important factor in the quality of a survey is the survey sample. 

Data Integrity

Data integrity and proper application of statistical methods are essential to gaining a true understanding of your survey audience.

Request a Free Quote

We specialize in both live and automated telephone surveys on a local, state, and national basis. Trust our data analysis to achieve your goals.

National Survey Research Center

The National Survey Research Center (NSRC), founded in 1949, is a full-service marketing research firm. NSRC provides the experience and personnel to implement every part of your research project from questionnaire design and data collection to statistical analysis and reporting. A company doesn’t remain in business for well over a half-century unless it provides an excellent product and cost-effective solutions.

NSRC’s strength is helping companies listen to their current, past and future customers. NSRC has been providing their clients with meaningful and actionable market research data for over 70 years.

Exclusive: Knit raises $9M to widen enterprise reach

• Kimberly Chin
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Illustration: Sarah Grillo/Axios

Knit, an AI-powered consumer research automation tool, raised a $9 million seed extension to reach more enterprise research teams, CEO Aneesh Dhawan tells Axios exclusively.

Why it matters: Brands spend lots of money running consumer research on their own or through agencies, boosting demand for AI solutions .

Zoom in: The round was led by Revolution's Rise of the Rest Seed Fund, with participation from Osage Venture Partners, GFT Ventures, Visible Ventures and Massive Ventures.

• Existing investors Silicon Road Ventures, Felton Group and Alumni Ventures also chipped in.
• The capital gives the company, which has raised about $14.5 million to date, up to three years of runway.

How it works: Knit's platform pairs dedicated researchers with brands to help them understand and accelerate the research process.

• The platform can generate a survey, get responses from that survey, analyze the data, and turn it into a report that is "stakeholder ready."
• A process that could take weeks or months turns into days or hours, according to Dhawan.

What they're saying: "We like the way that they have always been thinking about making research faster, cheaper, and better, which more fully democratizes insights outside of the auspices of just Ph.D. researchers at companies," says David Hall, a managing partner at Revolution's Rise of the Rest Seed Fund.

• Dhawan says he's seen more non-research teams utilizing Knit's platform as organizations work to get aligned on understanding customers.

What's next: With the funding, the company is launching its Report-Ready Insights, which leverages AI to deliver agency-quality research "at a DIY cost and speed," Dhawan says.

Context: The company has about 30 enterprise customers and expanded partnerships with several Fortune 500 brands, including Nascar, WNBA, JBL, T-Mobile and Mars Wrigley.

The state of AI in 2023: Generative AI’s breakout year

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The latest annual McKinsey Global Survey  on the current state of AI confirms the explosive growth of generative AI (gen AI) tools . Less than a year after many of these tools debuted, one-third of our survey respondents say their organizations are using gen AI regularly in at least one business function. Amid recent advances, AI has risen from a topic relegated to tech employees to a focus of company leaders: nearly one-quarter of surveyed C-suite executives say they are personally using gen AI tools for work, and more than one-quarter of respondents from companies using AI say gen AI is already on their boards’ agendas. What’s more, 40 percent of respondents say their organizations will increase their investment in AI overall because of advances in gen AI. The findings show that these are still early days for managing gen AI–related risks, with less than half of respondents saying their organizations are mitigating even the risk they consider most relevant: inaccuracy.

The organizations that have already embedded AI capabilities have been the first to explore gen AI’s potential, and those seeing the most value from more traditional AI capabilities—a group we call AI high performers—are already outpacing others in their adoption of gen AI tools. 1 We define AI high performers as organizations that, according to respondents, attribute at least 20 percent of their EBIT to AI adoption.

The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces. They anticipate workforce cuts in certain areas and large reskilling efforts to address shifting talent needs. Yet while the use of gen AI might spur the adoption of other AI tools, we see few meaningful increases in organizations’ adoption of these technologies. The percent of organizations adopting any AI tools has held steady since 2022, and adoption remains concentrated within a small number of business functions.

Table of Contents

• It’s early days still, but use of gen AI is already widespread
• Leading companies are already ahead with gen AI
• AI-related talent needs shift, and AI’s workforce effects are expected to be substantial
• With all eyes on gen AI, AI adoption and impact remain steady

About the research

1. it’s early days still, but use of gen ai is already widespread.

The findings from the survey—which was in the field in mid-April 2023—show that, despite gen AI’s nascent public availability, experimentation with the tools  is already relatively common, and respondents expect the new capabilities to transform their industries. Gen AI has captured interest across the business population: individuals across regions, industries, and seniority levels are using gen AI for work and outside of work. Seventy-nine percent of all respondents say they’ve had at least some exposure to gen AI, either for work or outside of work, and 22 percent say they are regularly using it in their own work. While reported use is quite similar across seniority levels, it is highest among respondents working in the technology sector and those in North America.

Organizations, too, are now commonly using gen AI. One-third of all respondents say their organizations are already regularly using generative AI in at least one function—meaning that 60 percent of organizations with reported AI adoption are using gen AI. What’s more, 40 percent of those reporting AI adoption at their organizations say their companies expect to invest more in AI overall thanks to generative AI, and 28 percent say generative AI use is already on their board’s agenda. The most commonly reported business functions using these newer tools are the same as those in which AI use is most common overall: marketing and sales, product and service development, and service operations, such as customer care and back-office support. This suggests that organizations are pursuing these new tools where the most value is. In our previous research , these three areas, along with software engineering, showed the potential to deliver about 75 percent of the total annual value from generative AI use cases.

In these early days, expectations for gen AI’s impact are high : three-quarters of all respondents expect gen AI to cause significant or disruptive change in the nature of their industry’s competition in the next three years. Survey respondents working in the technology and financial-services industries are the most likely to expect disruptive change from gen AI. Our previous research shows  that, while all industries are indeed likely to see some degree of disruption, the level of impact is likely to vary. 2 “ The economic potential of generative AI: The next productivity frontier ,” McKinsey, June 14, 2023. Industries relying most heavily on knowledge work are likely to see more disruption—and potentially reap more value. While our estimates suggest that tech companies, unsurprisingly, are poised to see the highest impact from gen AI—adding value equivalent to as much as 9 percent of global industry revenue—knowledge-based industries such as banking (up to 5 percent), pharmaceuticals and medical products (also up to 5 percent), and education (up to 4 percent) could experience significant effects as well. By contrast, manufacturing-based industries, such as aerospace, automotives, and advanced electronics, could experience less disruptive effects. This stands in contrast to the impact of previous technology waves that affected manufacturing the most and is due to gen AI’s strengths in language-based activities, as opposed to those requiring physical labor.

Responses show many organizations not yet addressing potential risks from gen AI

According to the survey, few companies seem fully prepared for the widespread use of gen AI—or the business risks these tools may bring. Just 21 percent of respondents reporting AI adoption say their organizations have established policies governing employees’ use of gen AI technologies in their work. And when we asked specifically about the risks of adopting gen AI, few respondents say their companies are mitigating the most commonly cited risk with gen AI: inaccuracy. Respondents cite inaccuracy more frequently than both cybersecurity and regulatory compliance, which were the most common risks from AI overall in previous surveys. Just 32 percent say they’re mitigating inaccuracy, a smaller percentage than the 38 percent who say they mitigate cybersecurity risks. Interestingly, this figure is significantly lower than the percentage of respondents who reported mitigating AI-related cybersecurity last year (51 percent). Overall, much as we’ve seen in previous years, most respondents say their organizations are not addressing AI-related risks.

2. Leading companies are already ahead with gen AI

The survey results show that AI high performers—that is, organizations where respondents say at least 20 percent of EBIT in 2022 was attributable to AI use—are going all in on artificial intelligence, both with gen AI and more traditional AI capabilities. These organizations that achieve significant value from AI are already using gen AI in more business functions than other organizations do, especially in product and service development and risk and supply chain management. When looking at all AI capabilities—including more traditional machine learning capabilities, robotic process automation, and chatbots—AI high performers also are much more likely than others to use AI in product and service development, for uses such as product-development-cycle optimization, adding new features to existing products, and creating new AI-based products. These organizations also are using AI more often than other organizations in risk modeling and for uses within HR such as performance management and organization design and workforce deployment optimization.

AI high performers are much more likely than others to use AI in product and service development.

Another difference from their peers: high performers’ gen AI efforts are less oriented toward cost reduction, which is a top priority at other organizations. Respondents from AI high performers are twice as likely as others to say their organizations’ top objective for gen AI is to create entirely new businesses or sources of revenue—and they’re most likely to cite the increase in the value of existing offerings through new AI-based features.

As we’ve seen in previous years , these high-performing organizations invest much more than others in AI: respondents from AI high performers are more than five times more likely than others to say they spend more than 20 percent of their digital budgets on AI. They also use AI capabilities more broadly throughout the organization. Respondents from high performers are much more likely than others to say that their organizations have adopted AI in four or more business functions and that they have embedded a higher number of AI capabilities. For example, respondents from high performers more often report embedding knowledge graphs in at least one product or business function process, in addition to gen AI and related natural-language capabilities.

While AI high performers are not immune to the challenges of capturing value from AI, the results suggest that the difficulties they face reflect their relative AI maturity, while others struggle with the more foundational, strategic elements of AI adoption. Respondents at AI high performers most often point to models and tools, such as monitoring model performance in production and retraining models as needed over time, as their top challenge. By comparison, other respondents cite strategy issues, such as setting a clearly defined AI vision that is linked with business value or finding sufficient resources.

The findings offer further evidence that even high performers haven’t mastered best practices regarding AI adoption, such as machine-learning-operations (MLOps) approaches, though they are much more likely than others to do so. For example, just 35 percent of respondents at AI high performers report that where possible, their organizations assemble existing components, rather than reinvent them, but that’s a much larger share than the 19 percent of respondents from other organizations who report that practice.

Many specialized MLOps technologies and practices  may be needed to adopt some of the more transformative uses cases that gen AI applications can deliver—and do so as safely as possible. Live-model operations is one such area, where monitoring systems and setting up instant alerts to enable rapid issue resolution can keep gen AI systems in check. High performers stand out in this respect but have room to grow: one-quarter of respondents from these organizations say their entire system is monitored and equipped with instant alerts, compared with just 12 percent of other respondents.

3. AI-related talent needs shift, and AI’s workforce effects are expected to be substantial

Our latest survey results show changes in the roles that organizations are filling to support their AI ambitions. In the past year, organizations using AI most often hired data engineers, machine learning engineers, and Al data scientists—all roles that respondents commonly reported hiring in the previous survey. But a much smaller share of respondents report hiring AI-related-software engineers—the most-hired role last year—than in the previous survey (28 percent in the latest survey, down from 39 percent). Roles in prompt engineering have recently emerged, as the need for that skill set rises alongside gen AI adoption, with 7 percent of respondents whose organizations have adopted AI reporting those hires in the past year.

The findings suggest that hiring for AI-related roles remains a challenge but has become somewhat easier over the past year, which could reflect the spate of layoffs at technology companies from late 2022 through the first half of 2023. Smaller shares of respondents than in the previous survey report difficulty hiring for roles such as AI data scientists, data engineers, and data-visualization specialists, though responses suggest that hiring machine learning engineers and AI product owners remains as much of a challenge as in the previous year.

Looking ahead to the next three years, respondents predict that the adoption of AI will reshape many roles in the workforce. Generally, they expect more employees to be reskilled than to be separated. Nearly four in ten respondents reporting AI adoption expect more than 20 percent of their companies’ workforces will be reskilled, whereas 8 percent of respondents say the size of their workforces will decrease by more than 20 percent.

Looking specifically at gen AI’s predicted impact, service operations is the only function in which most respondents expect to see a decrease in workforce size at their organizations. This finding generally aligns with what our recent research  suggests: while the emergence of gen AI increased our estimate of the percentage of worker activities that could be automated (60 to 70 percent, up from 50 percent), this doesn’t necessarily translate into the automation of an entire role.

AI high performers are expected to conduct much higher levels of reskilling than other companies are. Respondents at these organizations are over three times more likely than others to say their organizations will reskill more than 30 percent of their workforces over the next three years as a result of AI adoption.

4. With all eyes on gen AI, AI adoption and impact remain steady

While the use of gen AI tools is spreading rapidly, the survey data doesn’t show that these newer tools are propelling organizations’ overall AI adoption. The share of organizations that have adopted AI overall remains steady, at least for the moment, with 55 percent of respondents reporting that their organizations have adopted AI. Less than a third of respondents continue to say that their organizations have adopted AI in more than one business function, suggesting that AI use remains limited in scope. Product and service development and service operations continue to be the two business functions in which respondents most often report AI adoption, as was true in the previous four surveys. And overall, just 23 percent of respondents say at least 5 percent of their organizations’ EBIT last year was attributable to their use of AI—essentially flat with the previous survey—suggesting there is much more room to capture value.

Organizations continue to see returns in the business areas in which they are using AI, and they plan to increase investment in the years ahead. We see a majority of respondents reporting AI-related revenue increases within each business function using AI. And looking ahead, more than two-thirds expect their organizations to increase their AI investment over the next three years.

The online survey was in the field April 11 to 21, 2023, and garnered responses from 1,684 participants representing the full range of regions, industries, company sizes, functional specialties, and tenures. Of those respondents, 913 said their organizations had adopted AI in at least one function and were asked questions about their organizations’ AI use. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP.

The survey content and analysis were developed by Michael Chui , a partner at the McKinsey Global Institute and a partner in McKinsey’s Bay Area office, where Lareina Yee is a senior partner; Bryce Hall , an associate partner in the Washington, DC, office; and senior partners Alex Singla and Alexander Sukharevsky , global leaders of QuantumBlack, AI by McKinsey, based in the Chicago and London offices, respectively.

They wish to thank Shivani Gupta, Abhisek Jena, Begum Ortaoglu, Barr Seitz, and Li Zhang for their contributions to this work.

This article was edited by Heather Hanselman, an editor in the Atlanta office.

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