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Adapting to the culture of ‘new normal’: an emerging response to COVID-19

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Jeff Clyde G Corpuz, Adapting to the culture of ‘new normal’: an emerging response to COVID-19, Journal of Public Health , Volume 43, Issue 2, June 2021, Pages e344–e345, https://doi.org/10.1093/pubmed/fdab057

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A year after COVID-19 pandemic has emerged, we have suddenly been forced to adapt to the ‘new normal’: work-from-home setting, parents home-schooling their children in a new blended learning setting, lockdown and quarantine, and the mandatory wearing of face mask and face shields in public. For many, 2020 has already been earmarked as ‘the worst’ year in the 21st century. Ripples from the current situation have spread into the personal, social, economic and spiritual spheres. Is this new normal really new or is it a reiteration of the old? A recent correspondence published in this journal rightly pointed out the involvement of a ‘supportive’ government, ‘creative’ church and an ‘adaptive’ public in the so-called culture. However, I argue that adapting to the ‘new normal’ can greatly affect the future. I would carefully suggest that we examine the context and the location of culture in which adaptations are needed.

To live in the world is to adapt constantly. A year after COVID-19 pandemic has emerged, we have suddenly been forced to adapt to the ‘new normal’: work-from-home setting, parents home-schooling their children in a new blended learning setting, lockdown and quarantine, and the mandatory wearing of face mask and face shields in public. For many, 2020 has already been earmarked as ‘the worst’ year in the 21st century. 1 Ripples from the current situation have spread into the personal, social, economic and spiritual spheres. Is this new normal really new or is it a reiteration of the old? A recent correspondence published in this journal rightly pointed out the involvement of a ‘supportive’ government, ‘creative’ church and an ‘adaptive’ public in the so-called culture. 2 However, I argue that adapting to the ‘new normal’ can greatly affect the future. I would carefully suggest that we examine the context and the location of culture in which adaptations are needed.

The term ‘new normal’ first appeared during the 2008 financial crisis to refer to the dramatic economic, cultural and social transformations that caused precariousness and social unrest, impacting collective perceptions and individual lifestyles. 3 This term has been used again during the COVID-19 pandemic to point out how it has transformed essential aspects of human life. Cultural theorists argue that there is an interplay between culture and both personal feelings (powerlessness) and information consumption (conspiracy theories) during times of crisis. 4 Nonetheless, it is up to us to adapt to the challenges of current pandemic and similar crises, and whether we respond positively or negatively can greatly affect our personal and social lives. Indeed, there are many lessons we can learn from this crisis that can be used in building a better society. How we open to change will depend our capacity to adapt, to manage resilience in the face of adversity, flexibility and creativity without forcing us to make changes. As long as the world has not found a safe and effective vaccine, we may have to adjust to a new normal as people get back to work, school and a more normal life. As such, ‘we have reached the end of the beginning. New conventions, rituals, images and narratives will no doubt emerge, so there will be more work for cultural sociology before we get to the beginning of the end’. 5

Now, a year after COVID-19, we are starting to see a way to restore health, economies and societies together despite the new coronavirus strain. In the face of global crisis, we need to improvise, adapt and overcome. The new normal is still emerging, so I think that our immediate focus should be to tackle the complex problems that have emerged from the pandemic by highlighting resilience, recovery and restructuring (the new three Rs). The World Health Organization states that ‘recognizing that the virus will be with us for a long time, governments should also use this opportunity to invest in health systems, which can benefit all populations beyond COVID-19, as well as prepare for future public health emergencies’. 6 There may be little to gain from the COVID-19 pandemic, but it is important that the public should keep in mind that no one is being left behind. When the COVID-19 pandemic is over, the best of our new normal will survive to enrich our lives and our work in the future.

No funding was received for this paper.

UNESCO . A year after coronavirus: an inclusive ‘new normal’. https://en.unesco.org/news/year-after-coronavirus-inclusive-new-normal . (12 February 2021, date last accessed) .

Cordero DA . To stop or not to stop ‘culture’: determining the essential behavior of the government, church and public in fighting against COVID-19 . J Public Health (Oxf) 2021 . doi: 10.1093/pubmed/fdab026 .

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Alexander JC , Smith P . COVID-19 and symbolic action: global pandemic as code, narrative, and cultural performance . Am J Cult Sociol 2020 ; 8 : 263 – 9 .

Biddlestone M , Green R , Douglas KM . Cultural orientation, power, belief in conspiracy theories, and intentions to reduce the spread of COVID-19 . Br J Soc Psychol 2020 ; 59 ( 3 ): 663 – 73 .

World Health Organization . From the “new normal” to a “new future”: A sustainable response to COVID-19. 13 October 2020 . https: // www.who.int/westernpacific/news/commentaries/detail-hq/from-the-new-normal-to-a-new-future-a-sustainable-response-to-covid-19 . (12 February 2021, date last accessed) .

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Gearing Up for the ‘New Normal’

In “The New Normal,” Dr. Jennifer Ashton explores the mental health repercussions of the pandemic and ways to rebuild our overall health.

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By Anahad O’Connor

As the chief medical correspondent for ABC News, Dr. Jennifer Ashton has spent the past year helping to make sense of the pandemic for the network’s millions of viewers.

But another aspect of the pandemic that she deals with is the toll it has taken on our nation’s mental health, which she sees on a daily basis at her medical practice in New Jersey, where Dr. Ashton is an obstetrician-gynecologist. In the past year, she says, patient after patient has opened up to her about the crippling stress and uncertainty caused by Covid-19 and their struggles with fear, anxiety, loneliness, frustration and depression.

“I have patients ranging in age from teenagers to women in their 70s and 80s, and they all say this to me,” Dr. Ashton said. “They express it to me almost with this tone that they think there’s something wrong with it. The first thing that I do is I help them recognize that it’s appropriate and it’s OK. Everyone is having these feelings.”

Dr. Ashton explores the psychological toll of the pandemic in her new book, “The New Normal,” which shows us how thinking like a doctor may help us to build resilience and strengthen our overall health. We recently caught up with Dr. Ashton to discuss her thoughts on how the pandemic is affecting our mental health, why it’s essential that we practice self-care during these stressful times, and one of the best hacks she found to improve her diet. Here are edited excerpts from our conversation.

Q. How do you define the “new normal”?

This past year has been filled with so much uncertainty and unfamiliarity. Nothing that we are doing today or have lived through in the last year is normal. The approach that I’ve taken to covering this pandemic has been that of viewing the country as one big patient, and the first step in healing or recovery from any illness is accepting the current situation.

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What Students Are Teaching the Rest of Us about the New Normal

With the COVID-19 pandemic taking a toll on students, personally and academically, many of them are modeling how to respond to the new normal.

So many of us in higher education, and across the world, are exhausted, frustrated, and anxious. Two years ago, everything started to shut down—initially for only two weeks, maybe three—so that we could "bend the curve" to get the COVID-19 pandemic under control and return to normal life.

In those first weeks, which became months, we learned that technology could enable virtual learning in many remarkable ways. But even with all this technology, students still struggled to make real connections with their professors and with each other. And everywhere, all the time, was the risk that the coronavirus was out there, ready to get you if you were not careful or if you were just unlucky. Now, even with vaccines, COVID-19 surges continue as we enter year three.

On another level, however, something interesting is happening in higher education. With the COVID-19 pandemic also taking a toll on students, personally and academically, many of them are modeling, for the rest of us, how to respond to the new normal. In the last week of my class in December 2021, I asked 110 undergraduates:

"How would you say the COVID-19 pandemic has changed you as a student and as a person?"

Mixed Responses

Students stated a variety of ways in which they had matured during the pandemic. Many offered some version of "I've learned how to manage stress and independence." They reported becoming much better at learning independently and developing important life skills. They noted that they are now more aware of the impact of their actions on other people and that they have new appreciation for friends, family, school, and being in nature.

Other students were much less positive. Academically, they reported: "Online learning is really hard—and I am not good at it." They're delighted to be on campus and in person, but they also had to adjust to going back to the classroom. Some students replied more personally: "I'm anxious and sad." "I'm pessimistic and cynical." "I'm burned out." "I'm stressed out." "I have new and worse mental health issues."

Still other students offered a mixed response. Several said something like: "I am a better person but a worse student." Although they considered themselves to be sophisticated social media users, they know that they spend too much time with it. One insightful student reflected that the impact of the pandemic on students was "huge and may not be fully understood for years."

How are students managing all this? Overall, students are coping with their exhaustion, frustration, and anxiety in some healthy ways: through self-care, openness, and empathy.

Students are making a deliberate choice for self-care. For many students, "self-care" may have been considered an indulgent luxury before the pandemic. They heard people telling them: "You should be in school full-time and doing an internship and working at a job and conducting research and volunteering and and and. . . . If you are resting, if you are not interested, don't worry, there is always someone else, ready to work harder, work faster, get ahead. They will win and you will lose—so you better keep going."

But students seem to have made a conscious decision that go-go-go is no longer the only route. Students are saying "no" to things—things that are not essential or not rewarding, things that might advance their careers but not their lives. Students are focusing on healthier relationships, nutrition and exercise, and positive attitudes. Some of my students, for example, began taking—or teaching—Zoom yoga classes. Others incorporated long walks in green spaces into their busy schedules.

Flowing from self-care, students are now being more open with their instructors. They'll say: "I didn't have time to do the assignment"—offering no excuses or apologies (or drama) and willing to accept any consequences. They speak candidly about their own health. "I didn't come to class with my cough. I didn't want to put anyone at risk." Or: "I got tested. It's strep, not Covid." In response, instructors don't need doctors' notes: we are more trusting, with bonds forged from our common threats and from our students' trust in us.

Students are increasingly open about their mental health as well. Sometimes this goes back to self-care: "I just needed a day off." Other times students offer unapologetic candor about specific mental health diagnoses—information that instructors don't need and that students might once have thought carried real stigma. "I am being treated for anxiety"—or depression or ADHD or bipolar disorder. "I'm a recovering alcoholic and drug addict." "My therapist said . . ."

Students are also more open about other parts of their lives: "My dad lost his job." "I came out to my Mom." "My boyfriend dumped me," "I'm failing chemistry." Expecting no judgment or special treatment, they simply think it's now normal to share.

Finally, students are responding to the new normal with empathy. Instead of scrutinizing the decisions of others—especially on social media—they accept each other's decisions more generously and with support. Students know that there is a lot they don't know about each other: lives, backgrounds, struggles. Students may not understand Alex's priorities or Sasha's choices, and that's okay. Let Alex be Alex and let Sasha be Sasha.

We can't know whether these lessons will last beyond the pandemic. The next cadre of college and university students—struggling today through their own middle and high school journeys—will have been through pandemic-era online learning at a much younger age. But for now, all of us working in higher education can learn from how students are responding to the new normal with self-care, openness, and empathy.

Jim Quirk teaches in the School of Public Affairs at American University in Washington, DC.

© 2022 Jim Quirk. The text of this work is licensed under a Creative Commons BY-NC-ND 4.0 International License.

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The “new normal” in education

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Effects rippling from the Covid 19 emergency include changes in the personal, social, and economic spheres. Are there continuities as well? Based on a literature review (primarily of UNESCO and OECD publications and their critics), the following question is posed: How can one resist the slide into passive technologization and seize the possibility of achieving a responsive, ethical, humane, and international-transformational approach to education? Technologization, while an ongoing and evidently ever-intensifying tendency, is not without its critics, especially those associated with the humanistic tradition in education. This is more apparent now that curriculum is being conceived as a complicated conversation. In a complex and unequal world, the well-being of students requires diverse and even conflicting visions of the world, its problems, and the forms of knowledge we study to address them.

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From the past, we might find our way to a future unforeclosed by the present (Pinar 2019 , p. 12)

Texts regarding this pandemic’s consequences are appearing at an accelerating pace, with constant coverage by news outlets, as well as philosophical, historical, and sociological reflections by public intellectuals worldwide. Ripples from the current emergency have spread into the personal, social, and economic spheres. But are there continuities as well? Is the pandemic creating a “new normal” in education or simply accenting what has already become normal—an accelerating tendency toward technologization? This tendency presents an important challenge for education, requiring a critical vision of post-Covid-19 curriculum. One must pose an additional question: How can one resist the slide into passive technologization and seize the possibility of achieving a responsive, ethical, humane, and international-transformational approach to education?

The ongoing present

Unpredicted except through science fiction, movie scripts, and novels, the Covid-19 pandemic has changed everyday life, caused wide-scale illness and death, and provoked preventive measures like social distancing, confinement, and school closures. It has struck disproportionately at those who provide essential services and those unable to work remotely; in an already precarious marketplace, unemployment is having terrible consequences. The pandemic is now the chief sign of both globalization and deglobalization, as nations close borders and airports sit empty. There are no departures, no delays. Everything has changed, and no one was prepared. The pandemic has disrupted the flow of time and unraveled what was normal. It is the emergence of an event (think of Badiou 2009 ) that restarts time, creates radical ruptures and imbalances, and brings about a contingency that becomes a new necessity (Žižek 2020 ). Such events question the ongoing present.

The pandemic has reshuffled our needs, which are now based on a new order. Whether of short or medium duration, will it end in a return to the “normal” or move us into an unknown future? Žižek contends that “there is no return to normal, the new ‘normal’ will have to be constructed on the ruins of our old lives, or we will find ourselves in a new barbarism whose signs are already clearly discernible” (Žižek 2020 , p. 3).

Despite public health measures, Gil ( 2020 ) observes that the pandemic has so far generated no physical or spiritual upheaval and no universal awareness of the need to change how we live. Techno-capitalism continues to work, though perhaps not as before. Online sales increase and professionals work from home, thereby creating new digital subjectivities and economies. We will not escape the pull of self-preservation, self-regeneration, and the metamorphosis of capitalism, which will continue its permanent revolution (Wells 2020 ). In adapting subjectivities to the recent demands of digital capitalism, the pandemic can catapult us into an even more thoroughly digitalized space, a trend that artificial intelligence will accelerate. These new subjectivities will exhibit increased capacities for voluntary obedience and programmable functioning abilities, leading to a “new normal” benefiting those who are savvy in software-structured social relationships.

The Covid-19 pandemic has submerged us all in the tsunami-like economies of the Cloud. There is an intensification of the allegro rhythm of adaptation to the Internet of Things (Davies, Beauchamp, Davies, and Price 2019 ). For Latour ( 2020 ), the pandemic has become internalized as an ongoing state of emergency preparing us for the next crisis—climate change—for which we will see just how (un)prepared we are. Along with inequality, climate is one of the most pressing issues of our time (OECD 2019a , 2019b ) and therefore its representation in the curriculum is of public, not just private, interest.

Education both reflects what is now and anticipates what is next, recoding private and public responses to crises. Žižek ( 2020 , p. 117) suggests in this regard that “values and beliefs should not be simply ignored: they play an important role and should be treated as a specific mode of assemblage”. As such, education is (post)human and has its (over)determination by beliefs and values, themselves encoded in technology.

Will the pandemic detoxify our addiction to technology, or will it cement that addiction? Pinar ( 2019 , pp. 14–15) suggests that “this idea—that technological advance can overcome cultural, economic, educational crises—has faded into the background. It is our assumption. Our faith prompts the purchase of new technology and assures we can cure climate change”. While waiting for technology to rescue us, we might also remember to look at ourselves. In this way, the pandemic could be a starting point for a more sustainable environment. An intelligent response to climate change, reactivating the humanistic tradition in education, would reaffirm the right to such an education as a global common good (UNESCO 2015a , p. 10):

This approach emphasizes the inclusion of people who are often subject to discrimination – women and girls, indigenous people, persons with disabilities, migrants, the elderly and people living in countries affected by conflict. It requires an open and flexible approach to learning that is both lifelong and life-wide: an approach that provides the opportunity for all to realize their potential for a sustainable future and a life of dignity”.

Pinar ( 2004 , 2009 , 2019 ) concevies of curriculum as a complicated conversation. Central to that complicated conversation is climate change, which drives the need for education for sustainable development and the grooming of new global citizens with sustainable lifestyles and exemplary environmental custodianship (Marope 2017 ).

The new normal

The pandemic ushers in a “new” normal, in which digitization enforces ways of working and learning. It forces education further into technologization, a development already well underway, fueled by commercialism and the reigning market ideology. Daniel ( 2020 , p. 1) notes that “many institutions had plans to make greater use of technology in teaching, but the outbreak of Covid-19 has meant that changes intended to occur over months or years had to be implemented in a few days”.

Is this “new normal” really new or is it a reiteration of the old?

Digital technologies are the visible face of the immediate changes taking place in society—the commercial society—and schools. The immediate solution to the closure of schools is distance learning, with platforms proliferating and knowledge demoted to information to be exchanged (Koopman 2019 ), like a product, a phenomenon predicted decades ago by Lyotard ( 1984 , pp. 4-5):

Knowledge is and will be produced in order to be sold, it is and will be consumed in order to be valued in a new production: in both cases, the goal is exchange. Knowledge ceases to be an end in itself, it loses its use-value.

Digital technologies and economic rationality based on performance are significant determinants of the commercialization of learning. Moving from physical face-to-face presence to virtual contact (synchronous and asynchronous), the learning space becomes disembodied, virtual not actual, impacting both student learning and the organization of schools, which are no longer buildings but websites. Such change is not only coterminous with the pandemic, as the Education 2030 Agenda (UNESCO 2015b ) testified; preceding that was the Delors Report (Delors 1996 ), which recoded education as lifelong learning that included learning to know, learning to do, learning to be, and learning to live together.

Transnational organizations have specified competences for the 21st century and, in the process, have defined disciplinary and interdisciplinary knowledge that encourages global citizenship, through “the supra curriculum at the global, regional, or international comparative level” (Marope 2017 , p. 10). According to UNESCO ( 2017 ):

While the world may be increasingly interconnected, human rights violations, inequality and poverty still threaten peace and sustainability. Global Citizenship Education (GCED) is UNESCO’s response to these challenges. It works by empowering learners of all ages to understand that these are global, not local issues and to become active promoters of more peaceful, tolerant, inclusive, secure and sustainable societies.

These transnational initiatives have not only acknowledged traditional school subjects but have also shifted the curriculum toward timely topics dedicated to understanding the emergencies of the day (Spiller 2017 ). However, for the OECD ( 2019a ), the “new normal” accentuates two ideas: competence-based education, which includes the knowledges identified in the Delors Report , and a new learning framework structured by digital technologies. The Covid-19 pandemic does not change this logic. Indeed, the interdisciplinary skills framework, content and standardized testing associated with the Programme for International Student Assessment of the OECD has become the most powerful tool for prescribing the curriculum. Educationally, “the universal homogenous ‘state’ exists already. Globalization of standardized testing—the most prominent instance of threatening to restructure schools into technological sites of political socialization, conditioning children for compliance to a universal homogeneous state of mind” (Pinar 2019 , p. 2).

In addition to cognitive and practical skills, this “homogenous state of mind” rests on so-called social and emotional skills in the service of learning to live together, affirming global citizenship, and presumably returning agency to students and teachers (OECD 2019a ). According to Marope ( 2017 , p. 22), “this calls for higher flexibility in curriculum development, and for the need to leave space for curricula interpretation, contextualization, and creativity at the micro level of teachers and classrooms”. Heterogeneity is thus enlisted in the service of both economic homogeneity and disciplinary knowledge. Disciplinary knowledge is presented as universal and endowed with social, moral, and cognitive authority. Operational and effective knowledge becomes central, due to the influence of financial lobbies, thereby ensuring that the logic of the market is brought into the practices of schools. As Pestre ( 2013 , p. 21) observed, “the nature of this knowledge is new: what matters is that it makes hic et nunc the action, its effect and not its understanding”. Its functionality follows (presumably) data and evidence-based management.

A new language is thus imposed on education and the curriculum. Such enforced installation of performative language and Big Data lead to effective and profitable operations in a vast market concerned with competence in operational skills (Lyotard 1984 ). This “new normal” curriculum is said to be more horizontal and less hierarchical and radically polycentric with problem-solving produced through social networks, NGOs, transnational organizations, and think tanks (Pestre 2013 ; Williamson 2013 , 2017 ). Untouched by the pandemic, the “new (old) normal” remains based on disciplinary knowledge and enmeshed in the discourse of standards and accountability in education.

Such enforced commercialism reflects and reinforces economic globalization. Pinar ( 2011 , p. 30) worries that “the globalization of instrumental rationality in education threatens the very existence of education itself”. In his theory, commercialism and the technical instrumentality by which homogenization advances erase education as an embodied experience and the curriculum as a humanistic project. It is a time in which the humanities are devalued as well, as acknowledged by Pinar ( 2019 , p. 19): “In the United States [and in the world] not only does economics replace education—STEM replace the liberal arts as central to the curriculum—there are even politicians who attack the liberal arts as subversive and irrelevant…it can be more precisely characterized as reckless rhetoric of a know-nothing populism”. Replacing in-person dialogical encounters and the educational cultivation of the person (via Bildung and currere ), digital technologies are creating uniformity of learning spaces, in spite of their individualistic tendencies. Of course, education occurs outside schools—and on occasion in schools—but this causal displacement of the centrality of the school implies a devaluation of academic knowledge in the name of diversification of learning spaces.

In society, education, and specifically in the curriculum, the pandemic has brought nothing new but rather has accelerated already existing trends that can be summarized as technologization. Those who can work “remotely” exercise their privilege, since they can exploit an increasingly digital society. They themselves are changed in the process, as their own subjectivities are digitalized, thus predisposing them to a “curriculum of things” (a term coined by Laist ( 2016 ) to describe an object-oriented pedagogical approach), which is organized not around knowledge but information (Koopman 2019 ; Couldry and Mejias 2019 ). This (old) “new normal” was advanced by the OECD, among other international organizations, thus precipitating what some see as “a dynamic and transformative articulation of collective expectations of the purpose, quality, and relevance of education and learning to holistic, inclusive, just, peaceful, and sustainable development, and to the well-being and fulfilment of current and future generations” (Marope 2017 , p. 13). Covid-19, illiberal democracy, economic nationalism, and inaction on climate change, all upend this promise.

Understanding the psychological and cultural complexity of the curriculum is crucial. Without appreciating the infinity of responses students have to what they study, one cannot engage in the complicated conversation that is the curriculum. There must be an affirmation of “not only the individualism of a person’s experience but [of what is] underlining the significance of a person’s response to a course of study that has been designed to ignore individuality in order to buttress nation, religion, ethnicity, family, and gender” (Grumet 2017 , p. 77). Rather than promoting neuroscience as the answer to the problems of curriculum and pedagogy, it is long-past time for rethinking curriculum development and addressing the canonical curriculum question: What knowledge is of most worth from a humanistic perspective that is structured by complicated conversation (UNESCO 2015a ; Pinar 2004 , 2019 )? It promotes respect for diversity and rejection of all forms of (cultural) hegemony, stereotypes, and biases (Pacheco 2009 , 2017 ).

Revisiting the curriculum in the Covid-19 era then expresses the fallacy of the “new normal” but also represents a particular opportunity to promote a different path forward.

Looking to the post-Covid-19 curriculum

Based on the notion of curriculum as a complicated conversation, as proposed by Pinar ( 2004 ), the post-Covid-19 curriculum can seize the possibility of achieving a responsive, ethical, humane education, one which requires a humanistic and internationally aware reconceptualization of curriculum.

While beliefs and values are anchored in social and individual practices (Pinar 2019 , p. 15), education extracts them for critique and reconsideration. For example, freedom and tolerance are not neutral but normative practices, however ideology-free policymakers imagine them to be.

That same sleight-of-hand—value neutrality in the service of a certain normativity—is evident in a digital concept of society as a relationship between humans and non-humans (or posthumans), a relationship not only mediated by but encapsulated within technology: machines interfacing with other machines. This is not merely a technological change, as if it were a quarantined domain severed from society. Technologization is a totalizing digitalization of human experience that includes the structures of society. It is less social than economic, with social bonds now recoded as financial transactions sutured by software. Now that subjectivity is digitalized, the human face has become an exclusively economic one that fabricates the fantasy of rational and free agents—always self-interested—operating in supposedly free markets. Oddly enough, there is no place for a vision of humanistic and internationally aware change. The technological dimension of curriculum is assumed to be the primary area of change, which has been deeply and totally imposed by global standards. The worldwide pandemic supports arguments for imposing forms of control (Žižek 2020 ), including the geolocation of infected people and the suspension—in a state of exception—of civil liberties.

By destroying democracy, the technology of control leads to totalitarianism and barbarism, ending tolerance, difference, and diversity. Remembrance and memory are needed so that historical fascisms (Eley 2020 ) are not repeated, albeit in new disguises (Adorno 2011 ). Technologized education enhances efficiency and ensures uniformity, while presuming objectivity to the detriment of human reflection and singularity. It imposes the running data of the Curriculum of Things and eschews intellectual endeavor, critical attitude, and self-reflexivity.

For those who advocate the primacy of technology and the so-called “free market”, the pandemic represents opportunities not only for profit but also for confirmation of the pervasiveness of human error and proof of the efficiency of the non-human, i.e., the inhuman technology. What may possibly protect children from this inhumanity and their commodification, as human capital, is a humane or humanistic education that contradicts their commodification.

The decontextualized technical vocabulary in use in a market society produces an undifferentiated image in which people are blinded to nuance, distinction, and subtlety. For Pestre, concepts associated with efficiency convey the primacy of economic activity to the exclusion, for instance, of ethics, since those concepts devalue historic (if unrealized) commitments to equality and fraternity by instead emphasizing economic freedom and the autonomy of self-interested individuals. Constructing education as solely economic and technological constitutes a movement toward total efficiency through the installation of uniformity of behavior, devaluing diversity and human creativity.

Erased from the screen is any image of public education as a space of freedom, or as Macdonald ( 1995 , p. 38) holds, any image or concept of “the dignity and integrity of each human”. Instead, what we face is the post-human and the undisputed reign of instrumental reality, where the ends justify the means and human realization is reduced to the consumption of goods and experiences. As Pinar ( 2019 , p. 7) observes: “In the private sphere…. freedom is recast as a choice of consumer goods; in the public sphere, it converts to control and the demand that freedom flourish, so that whatever is profitable can be pursued”. Such “negative” freedom—freedom from constraint—ignores “positive” freedom, which requires us to contemplate—in ethical and spiritual terms—what that freedom is for. To contemplate what freedom is for requires “critical and comprehensive knowledge” (Pestre 2013 , p. 39) not only instrumental and technical knowledge. The humanities and the arts would reoccupy the center of such a curriculum and not be related to its margins (Westbury 2008 ), acknowledging that what is studied within schools is a complicated conversation among those present—including oneself, one’s ancestors, and those yet to be born (Pinar 2004 ).

In an era of unconstrained technologization, the challenge facing the curriculum is coding and STEM (science, technology, engineering, and mathematics), with technology dislodging those subjects related to the human. This is not a classical curriculum (although it could be) but one focused on the emergencies of the moment–namely, climate change, the pandemic, mass migration, right-wing populism, and economic inequality. These timely topics, which in secondary school could be taught as short courses and at the elementary level as thematic units, would be informed by the traditional school subjects (yes, including STEM). Such a reorganization of the curriculum would allow students to see how academic knowledge enables them to understand what is happening to them and their parents in their own regions and globally. Such a cosmopolitan curriculum would prepare children to become citizens not only of their own nations but of the world. This citizenship would simultaneously be subjective and social, singular and universal (Marope 2020 ). Pinar ( 2019 , p. 5) reminds us that “the division between private and public was first blurred then erased by technology”:

No longer public, let alone sacred, morality becomes a matter of privately held values, sometimes monetized as commodities, statements of personal preference, often ornamental, sometimes self-servingly instrumental. Whatever their function, values were to be confined to the private sphere. The public sphere was no longer the civic square but rather, the marketplace, the site where one purchased whatever one valued.

New technological spaces are the universal center for (in)human values. The civic square is now Amazon, Alibaba, Twitter, WeChat, and other global online corporations. The facts of our human condition—a century-old phrase uncanny in its echoes today—can be studied in schools as an interdisciplinary complicated conversation about public issues that eclipse private ones (Pinar 2019 ), including social injustice, inequality, democracy, climate change, refugees, immigrants, and minority groups. Understood as a responsive, ethical, humane and transformational international educational approach, such a post-Covid-19 curriculum could be a “force for social equity, justice, cohesion, stability, and peace” (Marope 2017 , p. 32). “Unchosen” is certainly the adjective describing our obligations now, as we are surrounded by death and dying and threatened by privation or even starvation, as economies collapse and food-supply chains are broken. The pandemic may not mean deglobalization, but it surely accentuates it, as national borders are closed, international travel is suspended, and international trade is impacted by the accompanying economic crisis. On the other hand, economic globalization could return even stronger, as could the globalization of education systems. The “new normal” in education is the technological order—a passive technologization—and its expansion continues uncontested and even accelerated by the pandemic.

Two Greek concepts, kronos and kairos , allow a discussion of contrasts between the quantitative and the qualitative in education. Echoing the ancient notion of kronos are the technologically structured curriculum values of quantity and performance, which are always assessed by a standardized accountability system enforcing an “ideology of achievement”. “While kronos refers to chronological or sequential time, kairos refers to time that might require waiting patiently for a long time or immediate and rapid action; which course of action one chooses will depend on the particular situation” (Lahtinen 2009 , p. 252).

For Macdonald ( 1995 , p. 51), “the central ideology of the schools is the ideology of achievement …[It] is a quantitative ideology, for even to attempt to assess quality must be quantified under this ideology, and the educational process is perceived as a technically monitored quality control process”.

Self-evaluation subjectively internalizes what is useful and in conformity with the techno-economy and its so-called standards, increasingly enforcing technical (software) forms. If recoded as the Internet of Things, this remains a curriculum in allegiance with “order and control” (Doll 2013 , p. 314) School knowledge is reduced to an instrument for economic success, employing compulsory collaboration to ensure group think and conformity. Intertwined with the Internet of Things, technological subjectivity becomes embedded in software, redesigned for effectiveness, i.e., or use-value (as Lyotard predicted).

The Curriculum of Things dominates the Internet, which is simultaneously an object and a thing (see Heidegger 1967 , 1971 , 1977 ), a powerful “technological tool for the process of knowledge building” (Means 2008 , p. 137). Online learning occupies the subjective zone between the “curriculum-as-planned” and the “curriculum-as-lived” (Pinar 2019 , p. 23). The world of the curriculum-as-lived fades, as the screen shifts and children are enmeshed in an ocularcentric system of accountability and instrumentality.

In contrast to kronos , the Greek concept of kairos implies lived time or even slow time (Koepnick 2014 ), time that is “self-reflective” (Macdonald 1995 , p. 103) and autobiographical (Pinar 2009 , 2004), thus inspiring “curriculum improvisation” (Aoki 2011 , p. 375), while emphasizing “the plurality of subjectivities” (Grumet 2017 , p. 80). Kairos emphasizes singularity and acknowledges particularities; it is skeptical of similarities. For Shew ( 2013 , p. 48), “ kairos is that which opens an originary experience—of the divine, perhaps, but also of life or being. Thought as such, kairos as a formative happening—an opportune moment, crisis, circumstance, event—imposes its own sense of measure on time”. So conceived, curriculum can become a complicated conversation that occurs not in chronological time but in its own time. Such dialogue is not neutral, apolitical, or timeless. It focuses on the present and is intrinsically subjective, even in public space, as Pinar ( 2019 , p. 12) writes: “its site is subjectivity as one attunes oneself to what one is experiencing, yes to its immediacy and specificity but also to its situatedness, relatedness, including to what lies beyond it and not only spatially but temporally”.

Kairos is, then, the uniqueness of time that converts curriculum into a complicated conversation, one that includes the subjective reconstruction of learning as a consciousness of everyday life, encouraging the inner activism of quietude and disquietude. Writing about eternity, as an orientation towards the future, Pinar ( 2019 , p. 2) argues that “the second side [the first is contemplation] of such consciousness is immersion in daily life, the activism of quietude – for example, ethical engagement with others”. We add disquietude now, following the work of the Portuguese poet Fernando Pessoa. Disquietude is a moment of eternity: “Sometimes I think I’ll never leave ‘Douradores’ Street. And having written this, it seems to me eternity. Neither pleasure, nor glory, nor power. Freedom, only freedom” (Pesssoa 1991 ).

The disquietude conversation is simultaneously individual and public. It establishes an international space both deglobalized and autonomous, a source of responsive, ethical, and humane encounter. No longer entranced by the distracting dynamic stasis of image-after-image on the screen, the student can face what is his or her emplacement in the physical and natural world, as well as the technological world. The student can become present as a person, here and now, simultaneously historical and timeless.

Conclusions

Slow down and linger should be our motto now. A slogan yes, but it also represents a political, as well as a psychological resistance to the acceleration of time (Berg and Seeber 2016 )—an acceleration that the pandemic has intensified. Covid-19 has moved curriculum online, forcing children physically apart from each other and from their teachers and especially from the in-person dialogical encounters that classrooms can provide. The public space disappears into the pre-designed screen space that software allows, and the machine now becomes the material basis for a curriculum of things, not persons. Like the virus, the pandemic curriculum becomes embedded in devices that technologize our children.

Although one hundred years old, the images created in Modern Times by Charlie Chaplin return, less humorous this time than emblematic of our intensifying subjection to technological necessity. It “would seem to leave us as cogs in the machine, ourselves like moving parts, we keep functioning efficiently, increasing productivity calculating the creative destruction of what is, the human now materialized (de)vices ensnaring us in convenience, connectivity, calculation” (Pinar 2019 , p. 9). Post-human, as many would say.

Technology supports standardized testing and enforces software-designed conformity and never-ending self-evaluation, while all the time erasing lived, embodied experience and intellectual independence. Ignoring the evidence, others are sure that technology can function differently: “Given the potential of information and communication technologies, the teacher should now be a guide who enables learners, from early childhood throughout their learning trajectories, to develop and advance through the constantly expanding maze of knowledge” (UNESCO 2015a , p. 51). Would that it were so.

The canonical question—What knowledge is of most worth?—is open-ended and contentious. In a technologized world, providing for the well-being of children is not obvious, as well-being is embedded in ancient, non-neoliberal visions of the world. “Education is everybody’s business”, Pinar ( 2019 , p. 2) points out, as it fosters “responsible citizenship and solidarity in a global world” (UNESCO 2015a , p. 66), resisting inequality and the exclusion, for example, of migrant groups, refugees, and even those who live below or on the edge of poverty.

In this fast-moving digital world, education needs to be inclusive but not conformist. As the United Nations ( 2015 ) declares, education should ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. “The coming years will be a vital period to save the planet and to achieve sustainable, inclusive human development” (United Nations 2019 , p. 64). Is such sustainable, inclusive human development achievable through technologization? Can technology succeed where religion has failed?

Despite its contradictions and economic emphases, public education has one clear obligation—to create embodied encounters of learning through curriculum conceived as a complicated conversation. Such a conception acknowledges the worldliness of a cosmopolitan curriculum as it affirms the personification of the individual (Pinar 2011 ). As noted by Grumet ( 2017 , p. 89), “as a form of ethics, there is a responsibility to participate in conversation”. Certainly, it is necessary to ask over and over again the canonical curriculum question: What knowledge is of most worth?

If time, technology and teaching are moving images of eternity, curriculum and pedagogy are also, both ‘moving’ and ‘images’ but not an explicit, empirical, or exact representation of eternity…if reality is an endless series of ‘moving images’, the canonical curriculum question—What knowledge is of most worth?—cannot be settled for all time by declaring one set of subjects eternally important” (Pinar 2019 , p. 12).

In a complicated conversation, the curriculum is not a fixed image sliding into a passive technologization. As a “moving image”, the curriculum constitutes a politics of presence, an ongoing expression of subjectivity (Grumet 2017 ) that affirms the infinity of reality: “Shifting one’s attitude from ‘reducing’ complexity to ‘embracing’ what is always already present in relations and interactions may lead to thinking complexly, abiding happily with mystery” (Doll 2012 , p. 172). Describing the dialogical encounter characterizing conceived curriculum, as a complicated conversation, Pinar explains that this moment of dialogue “is not only place-sensitive (perhaps classroom centered) but also within oneself”, because “the educational significance of subject matter is that it enables the student to learn from actual embodied experience, an outcome that cannot always be engineered” (Pinar 2019 , pp. 12–13). Lived experience is not technological. So, “the curriculum of the future is not just a matter of defining content and official knowledge. It is about creating, sculpting, and finessing minds, mentalities, and identities, promoting style of thought about humans, or ‘mashing up’ and ‘making up’ the future of people” (Williamson 2013 , p. 113).

Yes, we need to linger and take time to contemplate the curriculum question. Only in this way will we share what is common and distinctive in our experience of the current pandemic by changing our time and our learning to foreclose on our future. Curriculum conceived as a complicated conversation restarts historical not screen time; it enacts the private and public as distinguishable, not fused in a computer screen. That is the “new normal”.

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My thanks to William F. Pinar. Friendship is another moving image of eternity. I am grateful to the anonymous reviewer. This work is financed by national funds through the FCT - Foundation for Science and Technology, under the project PTDC / CED-EDG / 30410/2017, Centre for Research in Education, Institute of Education, University of Minho.

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Pacheco, J.A. The “new normal” in education. Prospects 51 , 3–14 (2021). https://doi.org/10.1007/s11125-020-09521-x

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Essay from The New Normal in Asia Series

The “new normal”: thoughts about the shape of things to come in the post-pandemic world.

Nicholas Eberstadt offers insights into the challenges to U.S. leadership in a post-pandemic world. This is the inaugural essay in the series “ The New Normal in Asia ,” which explores ways in which the Covid-19 pandemic might adjust, shape, or reorder the world across multiple dimensions.

Though we are as yet barely weeks into the Covid-19 pandemic, what should already be apparent is that it has precipitated the deepest and most fundamental crisis for Pax Americana that this set of global economic and security arrangements has faced in the past three postwar generations.

We are still very much in the “fog of war” phase of the calamity. The novel coronavirus and its worldwide carnage have come as a strategic surprise to thought leaders and political decision-makers alike. Indeed, it appears to be the intellectual equivalent of an unexpected asteroid strike for almost all who must cope in these unfamiliar new surroundings. Few had seriously considered the contingency that the world economy might be shaken to its foundations by a communicable disease. And even now that this has happened, many remain trapped in the mental coordinates of a world that no longer exists.

Such “prewar” thinking is evident everywhere right now in the earliest phase of what may turn out to be a grave and protracted crisis. Here in the United States, we watch, week by week, as highly regarded financial analysts from Wall Street and economists from the academy misestimate the depths of the damage we can expect—always erring on the side of optimism.

After the March lockdown of the country to “flatten the curve,” the boldest voices dared to venture that the United States might hit 10% unemployment before the worst was over. Four weekly jobless claims reports and 22 million unemployment insurance applications later, U.S. unemployment is already above the 15% mark: north of 1931 levels, in other words. By the end of April, we could well reach or break the 20% threshold, bringing us to 1935 levels, and 1933 levels (25%) no longer sound fantastical. Even so, political and financial leaders talk of a rapid “V-shaped recovery” commencing in the summer, bringing us back to economic normalcy within months. This is prewar thinking, and it is looking increasingly like the economic equivalent of talk in earlier times about how “the boys will be home by Christmas.”

This is moreover a global crisis, and vision has not yet focused on the new realities in other leading powers and major economies. If we try to take an unflinching measure of the impact globally, we can see both good news and bad news—although the two are by no means equally balanced.

The good news is that policymakers the world over have learned from the prewar Great Depression and are unlikely to repeat its exact mistakes. Instead of reducing the money supply and forcing bank collapses, the U.S. Federal Reserve this time is flooding the world with liquidity. Likewise, U.S. fiscal policy, far from attempting to impose further austerity on an already imploding economy through balancing budgets, is embracing Keynesianism with an abandon that might have startled Keynes himself. Given the “stimulus” packages already passed in the last month, this year’s U.S. budget deficit to GDP ratio is already certain to be of World War II scale. And, at least so far, no emanations of Smoot-Hawley-like impulses are on the policy horizon. Last time around, protectionism had devastating reverberations on an already severely stressed international trade and financial system. Confidence in U.S. and international economic management of the current crisis, at least for the time being, is reflected  inter alia  in the surprisingly sanguine valuations of the stock indices both in the United States and abroad.

The bad news, on the other hand, lies in the nature of the virus itself and in its implications for human life and socioeconomic arrangements. Covid-19 is an extremely contagious virus with high lethality for those exposed to it, and it can be transmitted by asymptomatic “super spreaders.” Further, since this disease is zoonotic (contracted from another species) and novel (our species has no preexisting immunity), the pandemic will roam the world in search of human quarry until an effective vaccine is invented and mass-produced—or until so many people are infected that herd immunity is conferred.

A Darwinian experiment to invite global herd immunity is unthinkable because it could entail untold millions of deaths. New vaccines, for their part, typically take many years to develop. Barring some miracle, even a crash program to perfect a vaccine is currently expected to take at least a year, and it could be a year and a half or longer before a serviceable serum is generally available to the public. Reports now emanating from South Korea, moreover, suggest that survivors might also be susceptible to reinfection. If so, the quest to come up with a lasting inoculation against Covid-19 may be all that much more daunting.

Consequently, societies the world over face the prospect of rolling lockdowns and quarantines until such time as a technological breakthrough rescues them from this condition. This would seem to mean that not just a single national lockdown of a country’s population and economy is in store to fend off mass contagion but rather quite possibly a succession of them—not just one mother-of-all-economic-shocks but an ongoing crisis that presses economic performance severely in countries all around the world simultaneously.

The potential downside of this crisis looks dire enough for affluent societies: even with excellent economic management, they may be in for gruesome recessions, both painful and prolonged. But the situation for the populations of low-income countries—and for least-developed, fragile states—could prove positively catastrophic. Not only are governments in these locales much less capable of responding to pandemics, but malnourished and health-compromised people are much more likely to succumb to them. Even apart from the humanitarian disasters that may result directly from raging outbreaks in poor countries, terrible indirect consequences may also lie in wait for these vulnerable societies. The collapse of economic activity, including demand for commodities, such as minerals and energy, will mean that export earnings and international remittances to poor countries are set to crash in the months ahead and remain low for an indefinite period. Entirely apart from contagion and lockdowns, this can only mean an unavoidable explosion of desperate need—and under governments least equipped to deal with this. While we can hope for the best, the worst could be much, much worse than most observers currently imagine.

Eventually, of course, we will emerge from the current crisis. Envisioning the post-crisis “new normal” is extraordinarily difficult at this early juncture—not that much less demanding, perhaps, than imagining what the postwar world would look like from the vantage point of, say, autumn 1939. Lacking clairvoyance, we can only peer through the glass darkly at what may be the shape of things to come in the post-pandemic order. Yet it is not too soon to offer one safe prediction about that coming order, and to identify three critical but as yet unanswerable questions, the answers to which promise to shape it decisively.

The safe prediction is that the Indo-Pacific, then as now, will be the locus of global economic, political, and military power—and will remain so for at least the coming generation, possibly much longer. Currently, countries belonging to the Asia-Pacific Economic Cooperation (APEC) account for as much as 60% of the world’s estimated GDP and close to half of global trade. If we add India, which is not an APEC member, to that roster, the economic predominance of the region looks even more overwhelming. APEC plus India likewise accounts for much—perhaps most—of the ongoing knowledge production in the world today. By such necessarily imprecise measures as publications in peer-reviewed scientific journals, authors from the APEC-plus-India region are responsible for about three-fifths of current global output. The only state with truly global military capabilities (the United States) is part of this region, as are the only other two governments entertaining global strategic ambitions (China and Russia). In addition to these countries, India and (alas) North Korea are nuclear weapons states. For the moment, the combined nuclear potential of all nuclear powers outside the APEC-plus-India region (France, Britain, Pakistan, and Israel) is dwarfed by the atomic arsenals within it.

Barring a catastrophe of truly biblical proportion (a formulation that may admittedly seem to be tempting fate, given current circumstances) it is impossible to see what configuration of states or regions could displace the Indo-Pacific as the epicenter of world power anytime soon. Someday Africa might in theory become a contender for geopolitical dominance, but that date looks so distant that such scenarios for now are perhaps best narrated by science fiction writers.

“Will the Covid-19 pandemic bring a brutal end to the second age of globalization that began in 1945, just as World War I heralded the cataclysmic death of the first globalization (1870–1914)?”

As for the questions that stand decisively to shape the coming global order, the first concerns the scope and character of what we have been calling “globalization” in the years and decades ahead. Will the Covid-19 pandemic bring a brutal end to the second age of globalization that began in 1945, just as World War I heralded the cataclysmic death of the first globalization (1870–1914)?

At this early point in the crisis, it would take a brave (or foolish) soul to assert confidently that an end to our current far-reaching arrangements for world economic integration simply could not happen. That said, at least for now, it would look as if a lot of things that have not yet gone wrong would have to go wrong, and at the same time sweep away the foundations (and memory plastic) for the networks of trade, finance, communications, technology, culture, and more that have come to deeply connect societies all around the world today. Not much less than a continuing, cascading, and unabated series of worldwide political blunders—not excluding military adventures—would be required to burn this edifice to the ground.

On the other hand, it is also hard to see how a post-pandemic world will pick itself up and carry on with commerce, finance, and global governance as if nothing much happened around the year 2020. Even under the optimistic assumptions—i.e., the assumptions wherein the second age of globalization survives Covid-19’s heavy blow—much will need to be dramatically different. Until the advent of some biometric, post-privacy future, the more or less free movement of peoples across national borders will be a nonstarter. “Davos” stands to become a quaint word, somewhat like “Esperanto,” as national interests and economic nationalism come roaring back. International supply chains will tend to be resourced domestically, notwithstanding the immediate apparent cost in terms of production and profits. At the same time, today’s crisis may explode and wipe out old inefficient business models that had already outlived their usefulness: the “big box” store and retail malls, the unproductive (but sociologically alluring) office, the law firm (with its Soviet-style valuations of its services on the basis of inputs rather than outputs), perhaps the cartelized, price-fixing university as well, and more.

On the positive side, the creative destruction the crisis will unleash will eventually offer immense opportunities for innovation and dynamic improvements in productivity, so long as resources from inefficient or bankrupt undertakings are reallocated to more promising new purposes. To give just one example, the returns on remote communications will likely be high, incentivizing impressive breakthroughs. Post-pandemic economies around the world will need all the productivity surges they can squeeze out of technological and organizational innovation, too—for they will almost certainly be saddled with a far higher burden of public debt than today. Moreover, given current demographic trends and the prospect of significantly less immigration, the shrinking of labor forces and the pronounced aging of national populations may be characteristic of a growing number of economies in the APEC-plus-India region and the rest of the world, and not just in high-income settings. Japan may become a model here, but not in a good way: avoiding “Japanification” could become a preoccupation of policymakers, pundits, and populaces in an epoch of diminished expectations for globalization.

A second huge question for the post-pandemic world concerns China: more specifically, how will the rest of the international community treat this increasingly powerful but intrinsically problematic state?

The world has yet to conduct the authoritative blue-ribbon scientific inquiry into the origins of the coronavirus pandemic that is obviously and urgently needed. However, there is little doubt that heavy responsibility for the global health and economic crisis we are now coping with falls on the Chinese Communist Party (CCP)—and to a lesser but by no means negligible degree, on China’s collaborators within the World Health Organization. Had the CCP placed its population’s health above its own—had it behaved like an open society or followed international transparency norms—there is no question that the global toll from the Covid-19 pandemic would only be a fraction of what has been exacted to date. Epidemiologists from the University of Southampton in the United Kingdom have suggested that the damage might have been contained to just 5% of what we have thus far suffered with an expeditious (and honest) response to the Wuhan outbreak. If that estimate is overly precise, it nonetheless gives a sense of the price the world has paid for the CCP’s priorities and standard operating procedure. We also already know of the complicity of the World Health Organization at its highest levels in buying time for Beijing as the regime figured out how to spin the story of what happened in Hubei Province.

“…the post-pandemic world will have no choice but to contend at last with a problem long in the making: the awful dilemma of global integration without solidarity.”

It would be one thing if this crisis were a one-off—dreadful as the tragedy would be. The problem, unfortunately, is that it is not a one-off, and in fact cannot be. At the heart of the tragedy is an uncomfortable but unavoidable truth: the CCP simply does not share the same interests and norms as the international community into which it has been so momentously and thoroughly integrated. Moreover, there is scant evidence that integration into the world economy and global governance has been “reforming” the Chinese regime, in the sense of bringing its politics and behavior into closer alignment with those acceptable to Western populations. Quite the contrary: in the Xi Jinping era, China’s politics have manifestly been moving away from convergence as the regime has concentrated on perfecting a surveillance state policed by “market totalitarianism” (a social credit system powered by big data, artificial intelligence, and more).

Thus, the post-pandemic world will have no choice but to contend at last with a problem long in the making: the awful dilemma of global integration without solidarity. China is deeply interlinked with every APEC-plus-India economy and with those of the rest of the world as well. Chinese interests are likewise deeply embedded in much of the institutional apparatus that has evolved to facilitate international cooperation. How will the rest of the countries in the international community manage to protect their interests (including health security interests, but by no means limited to this alone) in such a world? Will it be possible to accurately identify and carefully isolate all the areas in which win-win transactions with the CCP are genuinely possible and cordon off everything else? Or will the CCP’s authoritarian influence compromise, corrupt, and degrade these same institutions, and likewise constrain or poison opportunities for truly free international economic cooperation and development after the Covid-19 pandemic?

Last, but by no means least important, there is the question of the United States’ disposition in a post-pandemic world.

Even before the Covid-19 crisis, it was not exactly a secret that the United States—which is to say, Americans—was becoming increasingly reluctant to shoulder responsibility for world leadership in the global order that Washington had been instrumental in creating and that U.S. power was indispensable in supporting. The skepticism and disfavor with which American proponents of internationalism were increasingly greeted at home, however, was not entirely explained by the deep historical roots of isolationism in our country. Nor can it be dismissively described as yet another paroxysm of paranoia and anti-intellectualism on the part of the yahoos, as would-be Hofstadters from today’s chattering classes would like to have it.

Such discontent with our nation’s considerable international obligations skews strongly with socioeconomic status. For those in the bottom half of the country, grievances with the status quo (which not so incidentally includes a strong political commitment to Pax Americana) are by no means delusional. Over the past two generations, the American escalator has broken down for many. Just before the Covid-19 crisis, at the supposed peak of a business cycle, work rates for prime-age American men (the 25–54 age group) were slightly lower than they had been in 1939, near the end of the Great Depression. It is hardly reassuring that this alarming situation has attracted relatively little attention from the talking and deciding classes (many of whom are shielded from personal familiarity with how the other half lives by Charles Murray’s famous bubble).

Scarcely less disconcerting than the work rates for American men are the dismal trends in wealth formation for the less well to do. According to estimates by the Federal Reserve, the mean real net worth for the bottom half of households in the United States was lower in 2019 than it had been in 1989 when the Berlin Wall fell. By these estimates, in fact, the net worth of such households was at least a sixth lower in 2019 than it had been three decades before. Voters from these households might be excused if they were prompted to ask what the fabled “end of the Cold War” had done for them. Recall that these same Americans witnessed a decline in net household worth in a period when overall nominal net worth in the United States soared by almost $80 trillion—an average of almost $250,000 for every man, woman, and child in our country today. Since the arrival of Covid-19 on our shores, the net worth of the bottom half of Americans has dropped still further, as their indebtedness has risen and the value of their assets (mainly homes) declined. It could be quite some time before the balance sheets of those homes look as “favorable” as they did in 2019.

In the United States, the constitutional duty to obtain the consent of the governed obtains for the little people, too, even if they happen to comprise a majority of voters. And in a post-pandemic world, it may be even more difficult to convince a working majority that the globalized economy and other international entanglements actually work in their favor.

If U.S. leaders wanted to generate broad-based domestic support for Pax Americana, they need to devise a formula for generating prosperity for all. Such an agenda, of course, would win on its own merits, with or without an eye toward international security. Absent such a credible agenda, popular support for U.S. international leadership could prove increasingly open to question in the post-pandemic United States. The peril that declining domestic U.S. support poses to the current global order should not be minimized. If or when Pax Americana is destroyed, its demise may be due not to threats from without but rather to pressures from within.

Nicholas Eberstadt holds the Henry Wendt Chair at the American Enterprise Institute in Washington, D.C., and is a Senior Advisor to the National Bureau of Asian Research.

Correction (June 18, 2020): An earlier version of this essay stated that the real net worth for the bottom half of households was a third, rather than a sixth, lower in 2019.

Nicholas Eberstadt

American Enterprise Institute,

• United States
• globlization
• Chinese Communist Party (CCP)

EDITORIAL article

Editorial: how normal is the new normal individual and organizational implications of the covid-19 pandemic.

• 1 Department of Education, Psychology, Communication, Università “Aldo Moro” di Bari, Bari, Italy
• 2 Institute for Management Research, Radboud University, Nijmegen, Netherlands
• 3 Open Universiteit, Heerlen, Netherlands
• 4 Department of Marketing, Innovation, and Organisation, Ghent University, Ghent, Belgium
• 5 School of Business, Hubei University, Wuhan, China
• 6 Kingston Business School, Kingston University, London, United Kingdom
• 7 Antwerp Management School, University of Antwerp, Antwerp, Belgium
• 8 Department of Management, Babes-Bolyai University, Cluj-Napoca, Romania
• 9 Department of Psychology, Università della Campania “Luigi Vanvitelli”, Caserta, Italy

Editorial on the Research Topic How Normal Is the New Normal? Individual and Organizational Implications of the COVID-19 Pandemic

“How normal is the new normal?” The idea of this Research Topic started from this simple question that is tickling our imagination as scholars, employees, and—for some of us—as supervisors. The term “new normal” was coined during the 2008 financial crisis to refer to the dramatic economic, cultural, and social transformations that seriously impacting collective perceptions and individual lifestyles. During the COVID-19 pandemic in 2020, the term “new normal” reappeared to point out how the pandemic completely transformed human life, including professional identity, economic subsistence, work and family organization, children's education; and, in turn, demanding a radical revision of the traditional ways, practices and skills used to manage them.

Indeed, since the start of the pandemic, it has been evident that COVID-19 was destined to mark our history, triggering long-term effects for individuals, teams, and organizations. Although we are longing to return to our familiar routines, it is evident that everything has changed, and we still have difficulties adapting to this new normal. Accordingly, the increasing complexity of the present scenario urges us find answers for the most evident implications of the pandemic (e.g., remote working and technostress, distance management, work/life interface, economic, and job insecurity) with other eminent issues that emerged in this “new normal” phase (e.g., research on long-term effects, cross-country comparative research, how to prepare for a new health crisis, how to support workers who suffer from long-COVID, how to accommodate workers who are afraid of getting infected, how to keep the good things that the new normal has brought us, including the increased respect for health workers?).

In view of the above, the present Research Topic aims to answer some of these questions by nurturing an expert discussion on the issue, and by focusing on some emergent challenges that will most likely keep having an impact on the future workplace, conditioning workers' wellbeing and functioning, and consequently organizational performance.

In particular, the pandemic has affected both objective and subjective aspects of work experiences. It has led to the re-organization of working spaces and organizational processes, the restructuration of tasks, herewith demanding individuals to rapidly adapt to change, and having a substantial impact on the person/organization relationship ( Robelski et al., 2019 ; Caligiuri et al., 2020 ; Carnevale and Hatak, 2020 ). Connected to these changes in working spaces and organizational processes, different stakeholders in organizations (e.g., employees, supervisors, and top management) are experiencing several transformations related to new forms of distance management and performance control. Issues like motivation, coaching and mentoring, organizational support, conflict management, and employee development are more important than ever for organizational survival. At the same time, there is still a limited understanding of how objective and subjective aspects of employees' working experiences have been affected by the changes due to COVID-19, let alone what organizations can do to safeguard employee wellbeing and functioning.

We argue that Human Resource Management (HRM) plays a crucial role in helping all parties involved to cope with the enormous challenges posed by the changes triggered by the pandemic. More specifically, HRM professionals should function as key strategic partners, and focus on developing a new culture of change that can inspire workers to adjust to the new normal ( Gould-Williams, 2007 ; Demo et al., 2012 ; Manuti et al., 2020 ). As such, HRM professionals are indispensable in the light of protecting all workers' career sustainability (i.e., happiness, health, and productivity) over time ( De Vos et al., 2020 ).

Most contributions in this Research Topic underline the central role played by management in supporting employees to deal with the effects of the pandemic both in their private and professional life. Supervisors are key figures who can buffer the effects of some negative organizational actions. For instance, the study by Spagnoli et al. highlights that for remote workers a low authoritarian leadership style has a moderating effect on the relationship between workaholism and technostress. The qualitative investigation by Ripamonti et al. underlines managers' responsibility in constructing a positive environment (an HRM ethics of care as the authors write) by adopting a people-based approach wherein employees are supported, trust and engagement are created, and the quality of the relationships within the organization is cherished, especially during times of great change and uncertainty like the one drawn by the pandemic. In a similar vein, Coun et al. make an important contribution by showing the positive relationship between empowering leadership style and employees' innovative work behavior, even in intense remote work contexts. In line with these empirical findings, the theoretical paper by Chen poses an important question analyzing the managerial point of view in dealing with the new normal: How can HR practitioners enhance the role of culture in the new work model, given that they could be important promoters of corporate culture? The author offers a series of reflections on the psychological impact of “working from home” (WFH) on workers wellbeing and on their performance, and addresses what is in his view one of the most urgent challenges for HRM practitioners in this scenario: the need to reformulate traditional training approaches and to develop innovative models that could equip workers with the skills needed to cope with new job demands, in order to reduce stress and work/life conflict.

Parallel to these studies that have mostly focused on the organizational perspective, other studies encompassed in this Research Topic consider the individual's point of view in dealing with the ongoing changes. Adopting the Job Demands-Resources model, these studies show how the pandemic has exacerbated the negative perceptions of some specific job demands (e.g., workload and social isolation), that because of remote working ( Pulido-Martos et al. ) profoundly affected the quality of life of workers ( Barbieri et al. ), resulted in behavioral stress ( Ingusci et al. ), and impacted the work/life interface ( De Simone et al. ), job insecurity ( De Angelis et al. ; Vieira dos Santos et al. ), and financial insecurity ( Rasdi et al. ) have proven to be the most diffused psychological consequences of the pandemic, together with a lower work engagement ( Reinwald et al. ), somatization and distress ( Franck et al. ), and poor wellbeing ( Rus et al. ), especially for healthcare professionals who were among the most challenged category of workers. By adopting an individual perspective, from the scholarly work in our Research Topic, we conclude that fostering job crafting behaviors, that is providing workers with opportunities to rely upon organizational job resources (e.g., organizational, and social support) as well as on their personal resources (self-efficacy, commitment to organizational change, vigor at work), could help workers' attitudes and behaviors in the new normal.

To conclude, the rich scholarly work that is presented in this Research Topic offers several lessons for individuals and organizations for a positive transition to the new normal in the post-pandemic scenario. Yet, as argued earlier and clearly shown by the studies presented above, the huge and radical transformations that have impacted the working context have reshaped not simply the objective conditions of work but also the subjective experiences of work. Specifically, beliefs, attitudes, feelings, and practices traditionally linked to one's own professional experience and to the organizational identity have been reformulated. As a matter of fact, organizations, being social systems, need to carefully consider this evidence and to rethink their practices and policies accordingly, to protect and further enhance all workers' health, happiness, and productivity over time, whether in times of crises or not.

Author Contributions

All authors listed have made a substantial, direct, and intellectual contribution to the work and approved it for publication.

Conflict of Interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Publisher's Note

All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article, or claim that may be made by its manufacturer, is not guaranteed or endorsed by the publisher.

Caligiuri, P., De Cieri, H., Minbaeva, D., Verbeke, A., and Zimmermann, A. (2020). International HRM insights for navigating the COVID-19 pandemic: implications for future research and practice. J. Int. Bus. Stud . 51, 697–713. doi: 10.1057/s41267-020-00335-9

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Carnevale, J. B., and Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: implications for human resource management. J. Bus. Res . 116, 183–187. doi: 10.1016/j.jbusres.2020.05.037

De Vos, A., Van der Heijden, B., and Akkermans, J. (2020). Sustainable careers : towards a conceptual model. J. Voc. Behav. 117:11. doi: 10.1016/j.jvb.2018.06.011

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Demo, G., Neiva, E., Nunes, I., Rozzett, O., and Kesia, R. (2012). Human resources management policies and practices scale (HRMPPS): exploratory and confirmatory factor analysis. Brazil. Admin. Rev . 9, 395–420. doi: 10.1590/S1807-76922012005000006

Gould-Williams, J.. (2007). HR practices, organizational climate and employee outcomes: evaluating social exchange relationships in local government. Int. J. Hum. Resour. Manag . 18, 1627–1647, doi: 10.1080/09585190701570700

Manuti, A., Giancaspro, M. L., Molino, M., Ingusci, E., Russo, V., Signore, F., et al. (2020). Everything will be fine: a study on the relationship between employees' perception of sustainable HRM practices and positive organizational behavior during COVID19. Sustainability 12:10216. doi: 10.3390/su122310216

Robelski, S., Keller, H., Harth, V., and Mache, S. (2019). Coworking spaces: the better home office? A psychosocial and health-related perspective on an emerging work environment. Int. J. Environ. Res. Public Health 16:2379. doi: 10.3390/ijerph16132379

Keywords: HRM practices and policies, new normal, impact of the pandemic on individuals, impact of the pandemic on teams, impact of the pandemic on organizations

Citation: Manuti A, Van der Heijden B, Kruyen P, De Vos A, Zaharie M and Lo Presti A (2022) Editorial: How Normal Is the New Normal? Individual and Organizational Implications of the COVID-19 Pandemic. Front. Psychol. 13:931236. doi: 10.3389/fpsyg.2022.931236

Received: 28 April 2022; Accepted: 31 May 2022; Published: 21 June 2022.

Reviewed by:

Copyright © 2022 Manuti, Van der Heijden, Kruyen, De Vos, Zaharie and Lo Presti. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) . The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

*Correspondence: Amelia Manuti, amelia.manuti@uniba.it

Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.

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• The new normal is already here. Get used to it

The era of predictable unpredictability is not going away

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I S IT NEARLY over? In 2021 people have been yearning for something like stability. Even those who accepted that they would never get their old lives back hoped for a new normal. Yet as 2022 draws near, it is time to face the world’s predictable unpredictability. The pattern for the rest of the 2020s is not the familiar routine of the pre-covid years, but the turmoil and bewilderment of the pandemic era. The new normal is already here.

Remember how the terrorist attacks of September 11th 2001 began to transform air travel in waves. In the years that followed each fresh plot exposed an unforeseen weakness that required a new rule. First came locked cockpit doors, more armed air marshals and bans on sharp objects. Later, suspicion fell on bottles of liquid, shoes and laptops. Flying did not return to normal, nor did it establish a new routine. Instead, everything was permanently up for revision.

The world is similarly unpredictable today and the pandemic is part of the reason. For almost two years people have lived with shifting regimes of mask-wearing, tests, lockdowns, travel bans, vaccination certificates and other paperwork. As outbreaks of new cases and variants ebb and flow, so these regimes can also be expected to come and go. That is the price of living with a disease that has not yet settled into its endemic state.

And covid-19 may not be the only such infection. Although a century elapsed between the ravages of Spanish flu and the coronavirus, the next planet-conquering pathogen could strike much sooner. Germs thrive in an age of global travel and crowded cities. The proximity of people and animals will lead to the incubation of new human diseases. Such zoonoses, which tend to emerge every few years, used to be a minority interest. For the next decade, at least, you can expect each new outbreak to trigger paroxysms of precaution.

Covid has also helped bring about today’s unpredictable world indirectly, by accelerating change that was incipient. The pandemic has shown how industries can be suddenly upended by technological shifts. Remote shopping, working from home and the Zoom boom were once the future. In the time of covid they rapidly became as much of a chore as picking up the groceries or the daily commute.

Big technological shifts are nothing new. But instead of taking centuries or decades to spread around the world, as did the printing press and telegraph, new technologies become routine in a matter of years. Just 15 years ago, modern smartphones did not exist. Today more than half of the people on the planet carry one. Any boss who thinks their industry is immune to such wild dynamism is unlikely to last long.

The pandemic may also have ended the era of low global inflation that began in the 1990s and was ingrained by economic weakness after the financial crisis of 2007-09. Having failed to achieve a quick recovery then, governments spent nearly $11trn trying to ensure that the harm caused by the virus was transient.

They broadly succeeded, but fiscal stimulus and bunged-up supply chains have raised global inflation above 5%. The apparent potency of deficit spending will change how recessions are fought. As they raise interest rates to deal with inflation, central banks may find themselves in conflict with indebted governments. Amid a burst of innovation around cryptocoins, central-bank digital currencies and fintech, many outcomes are possible. A return to the comfortable macroeconomic orthodoxies of the 1990s is one of the least likely.

The pandemic has also soured relations between the world’s two great powers. America blames China’s secretive Communist Party for failing to contain the virus that emerged from Wuhan at the end of 2019. Some claim that it came from a Chinese laboratory there—an idea China has allowed to fester through its self-defeating resistance to open investigations. For its part, China, which has recorded fewer than 6,000 deaths, no longer bothers to hide its disdain for America, with its huge death toll. In mid-December this officially passed 800,000 ( The Economist estimates the full total to be almost 1m). The contempt China and America feel for each other will heighten tensions over Taiwan, the South China Sea, human rights in Xinjiang and the control of strategic technologies.

In the case of climate change, the pandemic has served as an emblem of interdependence. Despite the best efforts to contain them, virus particles cross frontiers almost as easily as molecules of methane and carbon dioxide. Scientists from around the world showed how vaccines and medicines can save hundreds of millions of lives. However, hesitancy and the failure to share doses frustrated their plans. Likewise, in a world that is grappling with global warming, countries that have everything to gain from working together continually fall short. Even under the most optimistic scenarios, the accumulation of long-lasting greenhouse gases in the atmosphere means that extreme and unprecedented weather of the kind seen during 2021 is here to stay.

The desire to return to a more stable, predictable world may help explain a 1990s revival. You can understand the appeal of going back to a decade in which superpower competition had abruptly ended, liberal democracy was triumphant, suits were oversized, work ended when people left the office, and the internet was not yet disrupting cosy, established industries or stoking the outrage machine that has supplanted public discourse.

Events, dear boy, events

That desire is too nostalgic. It is worth notching up some of the benefits that come with today’s predictable unpredictability. Many people like to work from home. Remote services can be cheaper and more accessible. The rapid dissemination of technology could bring unimagined advances in medicine and the mitigation of global warming.

Even so, beneath it lies the unsettling idea that once a system has crossed some threshold, every nudge tends to shift it further from the old equilibrium. Many of the institutions and attitudes that brought stability in the old world look ill-suited to the new. The pandemic is like a doorway. Once you pass through, there is no going back. ■

This article appeared in the Leaders section of the print edition under the headline “The new normal”

Leaders December 18th 2021

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• How to deter Vladimir Putin from invading Ukraine
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From the December 18th 2021 edition

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Embracing a new normal in ourselves and communities

COVID-19 restrictions have gone on long enough to establish new habits. So what do we want to keep doing and stop doing, both individually and as a community?

By Associate Professor Terry Bowles , University of Melbourne

Published 25 May 2020

As COVID-19 restrictions are gradually lifted across Australia and we emerge from months of isolation, it’s important to note that we have passed the threshold of time required to establish new habits .

Research shows that it takes between 30 and 60 days to establish a new habit or to stop a bad habit, intentionally or coincidentally. That means the things we have been doing, that we didn’t do before, will be easy to keep doing, if they are good for us.

Similarly, if we started or expanded on unhelpful or unhealthy behaviours while in isolation it will be hard to revert back to pre-isolation levels, though the feeling that we are entering a new normal may for some make it easier to break any negative habits we may have fallen into.

We have the opportunity then to look back before we look forward and ask some important questions around improving health and wellbeing for ourselves and those around us:

The world is a classroom

What am I now doing that I want to continue doing?

What do I want to stop doing that I’ve now started doing?

What behaviours that I did before isolation, that I stopped, do I want to not take up again?

What new behaviours, that I’ve never done before, do I now want to begin?

The COVID-19 experience will have taught people different things, but for almost all of us it has shown than we can quickly change our daily routines.

Some of us slept more, watched more TV, played more games or engaged more on social media; some cooked more, engaged more with those they live with, found creative ways to exercise and work from home, spent less time in cars, and maybe drank less alcohol or drank more.

What this means is that the experience has allowed us to take two big ideas into the rest of our lives:

As a society we have the capacity to listen to expert advice and change remarkably rapidly

As individuals we can listen to expert advice and change parts of our lives remarkably quickly, sometimes for good but also sometimes for bad

Managing your family’s cabin fever

If we consider what life was like before COVID-19 and compare that with our experience during isolation, we can start to re-inhabit our possible new lives and new selves.

With a little bit of reflection, planning and action we can come out of the COVID-19 experience with a more adaptive mindset. This will help us to buffer the shock of new challenges and increase our sense of control over our lives, and allow us to directly focus on life’s opportunities and possibilities.

The key task now, regardless of our initial reactions to the restored freedoms after isolation, is to curb impulsive action and make a benefit of the experience by carefully developing new positive habits .

For many people this won’t be easy, especially for those who have lost work, income, livelihoods, stability and especially those who have lost loved ones. For many, the experience of COVID-19 is coupled with profound grief .

People in this situation may not have the necessary resources to generate a “positive bump” from the easing of restrictions as others will. They may need support from family and friends, their community and government.

Sometimes we need to rest a while with sadness and grief and eventually its impact subsides or prompts us to seek professional help in managing our negative emotions, thoughts and behaviours. Eventually, a new outlook on life and new actions can emerge.

How do we teach students about their wellbeing online?

The point is not to get stuck but to keep working through, towards what the future may bring, even if only tomorrow, with little steps and little plans. While we may not be all-in-this-together given the extreme loss some of us have experienced, we can still empathise, share their grief and assist them.

At a societal level we have by necessity had to operate on an unusually level playing field in the sense that we’ve all been in this isolation together.

And while our circumstances are different, we are also together in the recovery and the changes it may bring , whether it is in the economy, our social system, our political institutions or the way we care for the environment. We may need to learn new ways to create processes of social cooperation.

But if individually we can start with just one or two good new actions or behaviours we can each build these into positive habits. These can help to make us more adaptable and resilient , and help us plan a small way into the future. We can then have confidence in our choices and plans and help others obtain the assistance they need.

That way we will all be in a better place in our new communities.

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Associate Professor Terry Bowles

Educational and Developmental Psychology, Melbourne Graduate School of Education, University of Melbourne

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We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Owners of the unceded lands on which we work, learn and live. We pay respect to Elders past, present and future, and acknowledge the importance of Indigenous knowledge in the Academy.

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New Normal vs. Old Normal

Now that we are a full year into this pandemic, working from home or attending school from home has become the new normal for many of us.  The good news is we are starting to see a light at the end of the pandemic tunnel now. Have you noticed that people are still saying, “when we get back to normal,” followed by whatever activity they are missing? 

When we pause for a moment to really think about that statement, we quickly realize that the old normal is just that . 

The old normal.

Our work and home lives have been forever altered by the last 12 months. Many people will choose to continue working from home, while others are clamoring to get back into a physical office or school.  Still others want a hybrid or flexible choice.  What does this mean to how we work and collaborate together while also caring for our own needs?

As a population, we are resilient and creative. We adapted quite well to productive and satisfying work and school lives while being entirely remote. The world of work looks different now. How can we remain relevant and at the top of our game — while also maintaining and building those critical collaborative and enjoyable relationships? 

All you have to do is look around you and within you.  Haven’t you been doing this all along, without realizing you are learning new ways to thrive?

I have recently participated in a number of conversations about this topic, with a variety of people in a variety of forums. What I heard rise to the top were a handful of consistent themes that resonated with me, and I feel that they will likely resonate with you as well.  Let me offer up a few of these that you may not have encountered on the thousands of other lists published in the last 12 months.

1. All parts of our lives are jumbled together.  Use this to your advantage.

We have had a chance to try different activities and operate with an oddly flexible schedule.  We have also given each other grace to adapt. That doesn’t need to change when the world starts to open up again. Life happens.  Those who may not have understood that so well one to two years ago certainly understand that now.  How can you still get all your work done and provide value to both your company and yourself? Take the time to experiment with your flexibility. And while you’re at it, forgive the barking dogs, fighting children and other remarkably human moments you observe from others.

2. Instant messaging is the new office “swing-by.”

Whichever collaborative software you have been using, whether it is Microsoft Teams, Zoom, Skype or something else, we are using the heck out of the instant messaging features. We still have a lot of meetings and classes, we still have a ton of work and we still need to be able to have those immediate conversations. Remember in the office when you would try to catch someone in their office to run something by them or talk about that last meeting?  It was always so hit or miss.  You can do that now via instant message!  It’s also much easier than trying to sneak in a text during an in-person meeting too.

3. The walls have come down and the lines have (mostly) disappeared with global coworkers.

While the pandemic did nothing to change the way time actually works, it did diminish that feeling of being left out by being in an office that is different than most of your coworkers. While we have ALL been remote, the inclusion factor of those who have traditionally felt excluded has expanded. Those days of gathering in the break room for cake, or a happy hour after class, will forever be different.  When we can do these things in person again, don’t forget to bring along your global friends and co-workers using the technology we have become accustomed to using.

These are just a few of the insights gained by many over the past year. So, let go of thinking that life will return to old normal.  It will not. The new normal has much more to offer and has exponentially changed how we will grow and interact with others. 

Embrace the future!

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Embracing Change: Creating a New Normal

September 11, 2020 - 5 minute read

Due to COVID-19, we have been thrust into a world of online learning, remote working, and socially distanced living. As I write this, I sit in my family room at my makeshift desk, finishing a full day of virtual meetings, emails, and online chats.  My husband is on the couch, preparing his online acting and directing courses. My children are in their bedrooms, completing online college courses.  This shift to remote working and learning has brought some unforeseen benefits. We have gained more time in our days with no commute to work or school.  We can integrate our work responsibilities with home responsibilities throughout the day.  We have increased flexibility with our personal schedules.  Yet, we also miss the face-to-face connections with students, colleagues, and friends, and the opportunity to teach in a physical classroom setting, engaging in face to face collaboration. Our in-person world has become a virtual world.  I wonder how this new normal will forever shift our social norms.  Will we really go back to the way things were before COVID-19?  

Change  

For many of us, the transition to online teaching and remote working happened in a matter of days.  It was traumatic, jarring, and chaotic. As human beings, we often find change difficult.  Change interrupts well-established patterns of behavior and calls for new patterns to be developed (Ford, Ford & D’Amelio, 2008).  Resistance to change is a well-documented phenomenon. Sometimes we fear the unsettling chaos that can come with change.  Sometimes we fear not being the expert and starting over as a novice.  Sometimes, we simply prefer what is familiar (Ford, Ford & D’Amelio, 2008).  While organizational change can be disruptive and chaotic, it can also be a valuable, creative process.  The truth is, if your organization is to survive, change is inevitable.  Negative entropy is an organizational theory that describes how systems are naturally prone to disorder and demise, yet, through evolution and adaptation, organizations can work to slow this process and ensure their viability (Mumby & Kuhn, 2019).   Established systems are valuable since they organize our work, streamline processes, and ensure quality.  However, when we allow our status quo systems to create silos and insulate us from the needs of outside constituents (our students), it stagnates innovation and seals our fate of becoming irrelevant.  Change is difficult but needed.  It upsets the flow of operations but opens the opportunity for improvement.  It can bring chaos, but it can also bring progress. For me, the planner, organizer, detailed person, I run from change.  Nevertheless, when I love the system more than I value meeting the changing needs of those I serve, I have lost touch with what my work is really about – serving others. 

When to Change

It takes wisdom to know when to bring change to an organization. It requires looking externally at the needs of your students and families.  How have their lives changed since March 2020 when COVID-19 disrupted our lives? Do families prefer online learning because of self-paced learning and flexible schedules?  What do students need now after months of social isolation?  Will families expect more choices in their child’s education? These are all possibilities.  Listening to students and families, evaluating their feedback, and being open to adapting will be a valuable way to serve students and families.   It also requires looking internally at the capacity for change within your school and assessing the needs of your team to support change.  Balancing the external needs of students and families and the internal needs of the team is a critical step in determining the time for change. 

How to Change

It takes wisdom to assess and implement a successful process for change.  It is crucial to include multiple perspectives, since many details need to be examined.  The impact on individual members should be considered and a plan for support provided. The leader should initiate open, transparent communication with the team to articulate the need for change, and demonstrate a sense of calm, purposeful direction that leads the team through the process (Bague, Cava & Hopkinson, 2020).  Change is risky and messy.  It should not be undertaken without intentional consideration of all the elements and support provided for those adjusting to a new reality, but navigating through it can yield great, innovative results. 

Open to Change

The beauty of change is that it brings new possibilities.  The innovation and development in online teaching has exploded.  As with anything implemented in response to a significant and sudden crisis, not all online education has been excellent.  We need to start searching for the gems and build on those positives.  I want to tell you that I have a roadmap for the post COVID-19 student, but I do not.  What we can do is keep evaluating, questioning, and searching for ways we can adjust our teaching to meet the needs of our students and families.  The world has been shaken up dramatically and how the pieces all settle is yet to be determined, but I predict it will be different.   Will you be ready and willing to change?

Bague, H., Cava, J., & Hopkinson, M. (2020).  "Applying Past Leadership Lessons to the Coronavirus Pandemic". McKinsey Insights , March 25, 2020.

Ford, J. D., Ford, L. W., & D’Amelio, A. (2008).  "Resistance to Change: The Rest of the Story".   Academy of Management Review , Vol. 33, No. 2,  364-377.

Mumby, D. K., & Kuhn, T. R. (2019) Organizational Communication: A Critical Introduction (2nd ed.). Thousand Oaks, CA: Sage Publications. ISBN: 978-1-4833-1706-9

Professor Heather Vezner first came to Concordia in 2009 as the Field Experience Coordinator and TPA Assistant Coordinator. From 2011-2015 she served as Director of Student Teaching and has most recently become Director of Preliminary Teacher Credential Programs.

Prior to coming to Concordia, Professor Vezner was an early childhood educator and administrator, an elementary teacher, and a parent educator for a grant-funded early education program. Professor Vezner has presented at numerous conferences on topics such as literacy development, creative dramatics, music and movement, and early childhood curriculum.

Professor Vezner is currently working on a doctorate in Organizational Leadership.

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A National Strategy for the “New Normal” of Life With COVID

• 1 Perelman School of Medicine and The Wharton School, University of Pennsylvania, Philadelphia
• 2 Center for Infectious Disease Research and Policy, University of Minnesota, Minneapolis
• 3 Grossman School of Medicine, New York University, New York, New York
• Viewpoint The First 2 Years of COVID-19—Lessons to Improve Preparedness for the Next Pandemic Jennifer B. Nuzzo, DrPH, SM; Lawrence O. Gostin, JD JAMA
• Viewpoint A National Strategy for COVID-19—Testing, Surveillance, and Mitigation Strategies David Michaels, PhD, MPH; Ezekiel J. Emanuel, MD, PhD; Rick A. Bright, PhD JAMA
• Viewpoint A National Strategy for COVID-19 Medical Countermeasures Luciana L. Borio, MD; Rick A. Bright, PhD; Ezekiel J. Emanuel, MD, PhD JAMA
• Viewpoint The Pandemic Preparedness Program Eli Y. Adashi, MD, MS; I. Glenn Cohen, JD JAMA
• Medical News & Perspectives Former Biden-Harris Transition Advisors Propose a New National Strategy for COVID-19 Jennifer Abbasi JAMA
• Comment & Response Strategy for the “New Normal” of Life With COVID—Reply Ezekiel J. Emanuel, MD, PhD; Michael Osterholm, PhD, MPH; Céline R. Gounder, MD, ScM JAMA
• Comment & Response Strategy for the “New Normal” of Life With COVID Afschin Gandjour, MD, PhD, MA JAMA
• Viewpoint COVID-19 Vaccination—Becoming Part of the New Normal Peter Marks, MD, PhD; Janet Woodcock, MD; Robert Califf, MD JAMA

As the Omicron variant of SARS-CoV-2 demonstrates, COVID-19 is here to stay. In January 2021, President Biden issued the “National Strategy for the COVID-19 Response and Pandemic Preparedness.” As the US moves from crisis to control, this national strategy needs to be updated. Policy makers need to specify the goals and strategies for the “new normal” of life with COVID-19 and communicate them clearly to the public.

SARS-CoV-2 continues to persist, evolve, and surprise. In July 2021, with vaccinations apace and infection rates plummeting, Biden proclaimed that “we’ve gained the upper hand against this virus,” and the Centers for Disease Control and Prevention (CDC) relaxed its guidance for mask wearing and socializing. 1 By September 2021, the Delta variant proved these steps to be premature, and by late November, the Omicron variant created concern about a perpetual state of emergency.

In delineating a national strategy, humility is essential. The precise duration of immunity to SARS-CoV-2 from vaccination or prior infection is unknown. Also unknown is whether SARS-CoV-2 will become a seasonal infection; whether antiviral therapies will prevent long COVID; or whether even more transmissible, immune-evading, or virulent variants will arise after Omicron.

Another part of this humility is recognizing that predictions are necessary but educated guesses, not mathematical certainty. The virus, host response, and data will evolve. Biomedical and public health tools will expand, along with better understanding of their limitations. The incidence of SARS-CoV-2, vaccination rates, hospital capacity, tolerance for risk, and willingness to implement different interventions will vary geographically, and national recommendations will need to be adapted locally.

It is imperative for public health, economic, and social functioning that US leaders establish and communicate specific goals for COVID-19 management, benchmarks for the imposition or relaxation of public health restrictions, investments and reforms needed to prepare for future SARS-CoV-2 variants and other novel viruses, and clear strategies to accomplish all of this.

Redefining the Appropriate National Risk Level

The goal for the “new normal” with COVID-19 does not include eradication or elimination, eg, the “zero COVID” strategy. 2 Neither COVID-19 vaccination nor infection appear to confer lifelong immunity. Current vaccines do not offer sterilizing immunity against SARS-CoV-2 infection. Infectious diseases cannot be eradicated when there is limited long-term immunity following infection or vaccination or nonhuman reservoirs of infection. The majority of SARS-CoV-2 infections are asymptomatic or mildly symptomatic, and the SARS-CoV-2 incubation period is short, preventing the use of targeted strategies like “ring vaccination.” Even “fully” vaccinated individuals are at risk for breakthrough SARS-CoV-2 infection. Consequently, a “new normal with COVID” in January 2022 is not living without COVID-19.

The “new normal” requires recognizing that SARS-CoV-2 is but one of several circulating respiratory viruses that include influenza, respiratory syncytial virus (RSV), and more. COVID-19 must now be considered among the risks posed by all respiratory viral illnesses combined. Many of the measures to reduce transmission of SARS-CoV-2 (eg, ventilation) will also reduce transmission of other respiratory viruses. Thus, policy makers should retire previous public health categorizations, including deaths from pneumonia and influenza or pneumonia, influenza, and COVID-19, and focus on a new category: the aggregate risk of all respiratory virus infections.

What should be the peak risk level for cumulative viral respiratory illnesses for a “normal” week? Even though seasonal influenza, RSV, and other respiratory viruses circulating before SARS-CoV-2 were harmful, the US has not considered them a sufficient threat to impose emergency measures in over a century. People have lived normally with the threats of these viruses, even though more could have been done to reduce their risks.

The appropriate risk threshold should reflect peak weekly deaths, hospitalizations, and community prevalence of viral respiratory illnesses during high-severity years, such as 2017-2018. 3 That year had approximately 41 million symptomatic cases of influenza, 710 000 hospitalizations and 52 000 deaths. 4 In addition, the CDC estimates that each year RSV leads to more than 235 000 hospitalizations and 15 000 deaths in the US. 3 This would translate into a risk threshold of approximately 35 000 hospitalizations and 3000 deaths (<1 death/100 000 population) in the worst week.

Today, the US is far from these thresholds. For the week of December 13, 2021, the CDC reported the US experienced more than 900 000 COVID-19 cases, more than 50 000 new hospitalizations for COVID-19, and more than 7000 deaths. 5 , 6 The tolerance for disease, hospitalization, and death varies widely among individuals and communities. What constitutes appropriate thresholds for hospitalizations and death, at what cost, and with what trade-offs remains undetermined.

This peak week risk threshold serves at least 2 fundamental functions. This risk threshold triggers policy recommendations for emergency implementation of mitigation and other measures. In addition, health systems could rely on this threshold for planning on the bed and workforce capacity they need normally, and when to institute surge measures.

Rebuilding Public Health

To cope with pandemic, and eventually, endemic SARS-CoV-2 and to respond to future public health threats requires deploying real-time information systems, a public health implementation workforce, flexible health systems, trust in government and public health institutions, and belief in the value of collective action for public good. 7 , 8

First, the US needs a comprehensive, digital, real-time, integrated data infrastructure for public health. As Omicron has reemphasized, the US is operating with imprecise estimates of disease spread, limited genomic surveillance, projections based on select reporting sites, and data from other countries that may not be generalizable. These shortcomings are threatening lives and societal function.

The US must establish a modern data infrastructure that includes real-time electronic collection of comprehensive information on respiratory viral infections, hospitalizations, deaths, disease-specific outcomes, and immunizations merged with sociodemographic and other relevant variables. The public health data infrastructure should integrate data from local, state, and national public health units, health care systems, public and commercial laboratories, and academic and research institutions. Using modern technology and analytics, it is also essential to merge nontraditional environmental (air, wastewater) surveillance data, including genomic data, with traditional clinical and epidemiological data to track outbreaks and target containment.

Second, the US needs a permanent public health implementation workforce that has the flexibility and surge capacity to manage persistent problems while simultaneously responding to emergencies. Data collection, analysis, and technical support are necessary, but it takes people to respond to crises. This implementation workforce should include a public health agency–based community health worker system and expanded school nurse system.

A system of community public health workers could augment the health care system by testing and vaccinating for SARS-CoV-2 and other respiratory infections; ensuring adherence to ongoing treatment for tuberculosis, HIV, diabetes, and other chronic conditions; providing health screening and support to pregnant individuals and new parents and their newborns; and delivering various other public health services to vulnerable or homebound populations.

School nurses need to be empowered to address the large unmet public health needs of children and adolescents. As polio vaccination campaigns showed, school health programs are an efficient and effective way to care for children, including preventing and treating mild asthma exacerbations (often caused by viral respiratory infections), ensuring vaccination as a condition for attendance, and addressing adolescents’ mental and sexual health needs. School clinics must be adequately staffed and funded as an essential component of the nation’s public health infrastructure.

Third, because respiratory infections ebb and flow, institutionalizing telemedicine waivers, licensure to practice and enable billing across state lines, and other measures that allow the flow of medical services to severely affected regions should be a priority.

Fourth, it is essential to rebuild trust in public health institutions and a belief in collective action in service of public health. 7 Communities with higher levels of trust and reciprocity, such as Denmark, have experienced lower rates of hospitalization and death from COVID-19. 7 Improving public health data systems and delivering a diverse public health workforce that can respond in real time in communities will be important steps toward building that trust more widely.

Conclusions

After previous infectious disease threats, the US quickly forgot and failed to institute necessary reforms. That pattern must change with the COVID-19 pandemic. Without a strategic plan for the “new normal” with endemic COVID-19, more people in the US will unnecessarily experience morbidity and mortality, health inequities will widen, and trillions will be lost from the US economy. This time, the nation must learn and prepare effectively for the future.

The resources necessary to build and sustain an effective public health infrastructure will be substantial. Policy makers should weigh not only the costs but also the benefits, including fewer deaths and lost productivity from COVID-19 and all viral respiratory illnesses. Indeed, after more than 800 000 deaths from COVID-19, and a projected loss of $8 trillion in gross domestic product through 2030, 8 these interventions will be immensely valuable.

Corresponding Author: Ezekiel J. Emanuel, MD, PhD, Medical Ethics and Health Policy, Perelman School of Medicine, University of Pennsylvania, 423 Guardian Dr, Blockley Hall, Philadelphia, PA 19104 ( [email protected] ).

Published Online: January 6, 2022. doi:10.1001/jama.2021.24282

Conflict of Interest Disclosures: Dr Emanuel reported personal fees, nonfinancial support, or both from companies, organizations, and professional health care meetings and being a venture partner at Oak HC/FT; a partner at Embedded Healthcare LLC, ReCovery Partners LLC, and COVID-19 Recovery Consulting; and an unpaid board member of Village MD and Oncology Analytics. Dr Emanuel owns no stock in pharmaceutical, medical device companies, or health insurers. No other disclosures were reported.

Additional Information: Drs Emanuel, Osterholm, and Gounder were members of the Biden-Harris Transition COVID-19 Advisory Board from November 2020 to January 2021.

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Emanuel EJ , Osterholm M , Gounder CR. A National Strategy for the “New Normal” of Life With COVID. JAMA. 2022;327(3):211–212. doi:10.1001/jama.2021.24282

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A Year After Coronavirus: An Inclusive ‘New Normal’

Six months into a new decade, 2020 has already been earmarked as ‘the worst’ year in the 21st century. The novel coronavirus has given rise to a global pandemic that has destabilized most institutional settings. While we live in times when humankind possesses the most advanced science and technology, a virus invisible to the naked eye has massively disrupted economies, healthcare, and education systems worldwide. This should serve as a reminder that as we keep making progress in science and research, humanity will continue to face challenges in the future, and it is upon us to prioritize those issues that are most relevant in the 21st century.

Even amidst the pandemic, Space X, an American aerospace manufacturer, managed to become the first private company to send humans to space. While this is a tremendous achievement and prepares humanity for a sustainable future, I feel there is a need to introspect the challenges that we are already facing. On the one hand, we seem to be preparing beyond the 21st century. On the other hand, heightened nationalism, increasing violence against marginalized communities and multidimensional inequalities across all sectors continue to act as barriers to growth for most individuals across the globe. COVID-19 has reinforced these multifaceted economic, social and cultural inequalities wherein those in situations of vulnerability have found it increasingly difficult to get quality medical attention, access to quality education, and have witnessed increased domestic violence while being confined to their homes. 

Given the coronavirus’s current situation, some households have also had time to introspect on gender roles and stereotypes. For instance, women are expected to carry out unpaid care work like cooking, cleaning, and looking after the family. There is no valid reason to believe that women ought to carry out these activities, and men have no role in contributing to household chores. With men having shared household chores during the lockdown period, it gives hope that they will realize the burden that women have been bearing for past decades and will continue sharing responsibilities. However, it would be naïve to believe that gender discrimination could be tackled so easily, and men would give up on their decades' old habits within a couple of months. Thus, during and after the pandemic, there is an urgent need to sensitize households on the importance of gender equality and social cohesion.

Moving forward, developing quality healthcare systems that are affordable and accessible to all should be the primary objective for all governments. This can be done by increasing expenditure towards health and education and simultaneously reducing expenditure on defence equipment where the latter mainly gives rise to an idea that countries need to be prepared for violence. There is substantial evidence that increased investment in health and education is beneficial in the long-term and can potentially build the basic foundation of a country. 

If it can be established that usage of nuclear weapons, violence and war are not solutions to any problem, governments (like, for example, Costa Rica) could move towards disarmament of weapons and do their part in building a more peaceful planet that is sustainable for the future. This would further promote global citizenship wherein nationality, race, gender, caste, and other categories, are just mere variables and they do not become identities of individuals that restrict their thought process. The aim should be to build responsible citizens who play an active role in their society and work collectively in helping develop a planet that is well-governed, inclusive, and environmentally sustainable.

 ‘A year after Coronavirus’ is still an unknown, so I think that our immediate focus should be to tackle the complex problems that have emerged from the pandemic so that we make the year after coronavirus one which highlights recovery and acts as a pathway to fresh beginnings. While there is little to gain from such a fatal cause, it is vital that we also use it to make the ‘new normal’ in favour of the environment and ensure that no one is left behind.   

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• Experts Say the ‘New Normal’ in 2025 Will Be Far More Tech-Driven, Presenting More Big Challenges

A plurality of experts think sweeping societal change will make life worse for most people as greater inequality, rising authoritarianism and rampant misinformation take hold in the wake of the COVID-19 outbreak. Still, a portion believe life will be better in a ‘tele-everything’ world where workplaces, health care and social activity improve 

Table of contents.

• 1. Emerging change
• 2. Worries about life in 2025
• 3. Hopes about life in 2025
• About this canvassing of experts
• Acknowledgments

This is the 12th “ Future of the Internet ” canvassing Pew Research Center and Elon University’s Imagining the Internet Center have conducted together to get expert views about important digital issues. In this case, the questions focused on the impact of the COVID-19 pandemic of 2020 on the evolution of humans-plus-technology. This is a nonscientific canvassing based on a nonrandom sample; this broad array of opinions about where current trends may lead in the next few years represents only the points of view of the individuals who responded to the queries.

Pew Research Center and Elon’s Imagining the Internet Center built a database of experts to canvass from a wide range of fields, choosing to invite people from several sectors, including professionals and policy people based in government bodies, nonprofits and foundations, technology businesses, think tanks and in networks of interested academics and technology innovators. The predictions reported here came in response to a set of questions in an online canvassing conducted between June 30 and July 27, 2020. In all, 915 technology innovators and developers, business and policy leaders, researchers and activists responded to at least one of the questions covered in this report. More on the methodology underlying this canvassing and the participants can be found in the final section.

When pandemics sweep through societies , they upend critical structures, such as health systems and medical treatments , economic life , socioeconomic class structures and race relations , fundamental institutional arrangements , communities and everyday family life . A new canvassing of experts in technology, communications and social change by Pew Research Center and Elon University’s Imagining the Internet Center finds that many expect similar impacts to emerge from the COVID-19 outbreak .

Asked to consider what life will be like in 2025 in the wake of the outbreak of the global pandemic and other crises in 2020, some 915 innovators, developers, business and policy leaders, researchers and activists responded. Their broad and nearly universal view is that people’s relationship with technology will deepen as larger segments of the population come to rely more on digital connections for work, education, health care, daily commercial transactions and essential social interactions. A number describe this as a “tele-everything” world.

Notable shares of these respondents foresee significant change that will:

• worsen economic inequality as those who are highly connected and the tech-savvy pull further ahead of those who have less access to digital tools and less training or aptitude for exploiting them and as technological change eliminates some jobs;
• enhance the power of big technology firms as they exploit their market advantages and mechanisms such as artificial intelligence (AI) in ways that seem likely to further erode the privacy and autonomy of their users;
• multiply the spread of misinformation as authoritarians and polarized populations wage warring information campaigns with their foes. Many respondents said their deepest worry is over the seemingly unstoppable manipulation of public perception, emotion and action via online disinformation – lies and hate speech deliberately weaponized in order to propagate destructive biases and fears. They worry about significant damage to social stability and cohesion and the reduced likelihood of rational deliberation and evidence-based policymaking.

At the same time, a portion of these experts express hope that changes spawned by the pandemic will make things better for significant portions of the population because of changes that:

• inaugurate new reforms aimed at racial justice and social equity as critiques of current economic arrangements – and capitalism itself – gain support and policymaker attention;
• enhance the quality of life for many families and workers as more flexible-workplace arrangements become permanent and communities adjust to them;   
• produce technology enhancements in virtual and augmented reality and AI that allow people to live smarter, safer and more productive lives, enabled in many cases by “smart systems” in such key areas as health care, education and community living.

These six themes were commonly expressed by these experts in their responses to a question that asked them to consider the changes that were set in motion in 2020 by the COVID-19 outbreak and describe what the “new normal” might look like in 2025.  

Some 47% of these respondents said life will be mostly worse for most people in 2025 than it was before the pandemic, while 39% said life will be mostly better for most people in 2025 than it was pre-pandemic. Another 14% said most people’s lives in 2025 will not be much different from the way things would have turned out if there had been no pandemic.

Among the 86% who said the pandemic will bring about some kind of change, most said they expect that the evolution of digital life will continue to feature both positives and negatives. These expert views link in interesting ways with public attitudes. A Pew Research survey in August 2020 found that 51% of U.S. adults said they expected their lives to remain changed in major ways even after the pandemic is over.

This is a nonscientific canvassing, based on a nonrandom sample. The results represent only the opinions of the individuals who responded to the queries and are not projectable to any other population.

The bulk of this report covers these experts’ written answers explaining their responses. They sounded many broad themes about the ways in which individuals and groups are adjusting in the face of the global crisis, describing the most likely opportunities and challenges emerging as humans accelerate their uses and applications of digital technologies in response. It is important to note that the responses were gathered in the summer of 2020, before the completion of the presidential election in the United States and before COVID-19 vaccines had been approved.

As these experts pondered what was happening in mid-2020 and the likely changes ahead, they used words like “inflection point,” “punctuated equilibrium,” “unthinkable scale,” “exponential process,” “massive disruption” and “unprecedented challenge.” They wrote about changes that could reconfigure fundamental realities such as people’s physical “presence” with others and people’s conceptions of trust and truth.

They wondered, too, if humans can cope effectively with such far-reaching changes, given that they are required to function with “paleolithic emotions, medieval institutions and god-like technology,” in the words of biologist E.O. Wilson .

Among the scores of changes they see is the emergence of: an “Internet of Medical Things” with sensors and devices that allow for new kinds of patient health monitoring; smart millimeter wave machines to diagnose people with disease symptoms; advances in synthetic biology and computational virology that improve drug testing and targeted disease therapies; diagnostic screenings that cover a person’s diet, genes and microbiome; handheld detection devices that citizen swarms use to address environmental problems; and a new class of tele-care workers.

Additionally, these experts forecast the creation of 3-D social media systems that allow for richer human interaction (sometimes via hologram avatars); mediated digital agents (interdigital agents) gradually taking over significantly more repetitive or time-consuming tasks; a “flying Internet of Things” as drones become more prolific in surveillance, exploration and delivery tasks; ubiquitous augmented reality; an expanded gig economy built around work-from-home free agents; urban farming that reaches industrial scale; advances in trusted cryptocurrency that enable greater numbers of peer-to-peer collaborations; locally based, on-demand manufacturing; “local in spirit and local in practice” supply chains; a robust marketplace of education choices that allow students to create personalized schooling menus; “tele-justice” advances that allow courts to handle large numbers of cases remotely; “truth valuation” protocols that diminish the appeal of disinformation; and small, safer nuclear reactors for energy production.

At the more everyday level, these experts also think there will be better speech recognition, facial recognition (including sentiment discernment from facial expressions), real-time language translation, captioning and autocorrect capacity, sensory suits, robust video search, body motion sensors, 3D glasses, multimedia databases and broader network bandwidth that will enable full 3D virtual experiences and developments in AI allowing it to serve more of people’s needs.

These themes and more are outlined in the accompanying tables.

Emerging change: As the global pandemic unfolds, experts predict people will develop greater reliance on swiftly evolving digital tools for good and for ill by 2025

The pandemic proves that world-upending phenomena can emerge from anywhere. The turn to living and working more intensively within digital communications networks shows the value of these complex systems. The pandemic brings more focus on both the upsides and the downsides of digital life.

• Tele-everything is embraced: The broad adoption of “remote” processes – telework, telemedicine, virtual schooling, e-commerce and more – is growing. In 2025, there will be more people working from home, more virtual social and entertainment interactions and fewer forays in public than has been in the case in recent years.
• Humans’ yearning for convenience and safety fuels reliance on digital tools: The pandemic has rearranged incentives so that consumers will be more willing to seek out smart gadgets, apps and systems. This will speed up adoption of new education and learning platforms, rearrange work patterns and workplaces, change family life and upend living arrangements and community structures.
• The best and worst of human nature are amplified: The crisis is enhancing digital interconnectedness that engenders empathy, better awareness of the ills facing humanity and positive public action. On the flip side, some individuals, cities and nation-states will become more insular and competitive as survival mode kicks in. Xenophobia, bigotry and closed communities will also increase.
• Worries: As the global pandemic unfolds, experts fear growing social and racial inequality, worsening security and privacy and the further spread of misinformation
• The advantaged enjoy more advantages; the disadvantaged fall further behind. Concerns particularly focus on the growing power of technology firms. Many suggested solutions have a double-edged quality because they threaten civil liberties. Automation could take many humans out of the work equation. And the spread of lies via social media and other digital platforms is likely to further damage all social, political and economic systems.
• Inequality and injustice are magnified: The pandemic and quick pivot to the use of digitally driven systems will widen racial and other divides and expand the ranks of the unemployed, uninsured and disenfranchised. Power imbalances between the advantaged and disadvantaged are being magnified by digital systems overseen by behemoth firms as they exploit big data and algorithmic decision-making that are often biased. More people will be pushed into a precarious existence that lacks predictability, economic security and wellness.
• As risk grows, security must also; privacy falls and authoritarianism rises: The health crisis spawned by the pandemic and broader dependence people have on the internet heighten threats of criminal activity, hacks and other attacks. Optimized security solutions may further reduce individuals’ privacy and civil liberties. They are likely to expand mass surveillance, as authoritarian states will use this as an opportunity to silence dissent and abuse citizens’ civil rights.
• Threats to work will intensify from automation, artificial intelligence, robotics and globalization: In order to survive, businesses are reconfiguring systems and processes to automate as many aspects as possible. While artificial intelligence (AI) and robotics will enhance some lives, they will damage others, as more work is taken over by machines. Employers may outsource labor to the lowest bidder globally. Employees may be asked to work for far less; they may have to shift to be gig and contract workers, supplying their own equipment, and they may be surveilled at home by employers.
• Misinformation will be rampant: Digital propaganda is unstoppable, and the rapidly expanding weaponization of cloud-based technologies divides the public, deteriorates social cohesion and threatens rational deliberation and evidence-based policymaking.
• People’s mental health will be challenged: Digital life was already high-stress for some people prior to the required social isolation brought on by the pandemic. The shift to tele-everything will be extensive and that will diminish in-person contact and constrict tech users’ real-world support systems and their social connections.

Hopes: As the global pandemic unfolds, experts urge that calls for social justice be heeded and that technology design focus on human well-being

People have the chance now to reconfigure major systems such as the structure of capitalism, education, health care and workplaces. Advances in technologies such as artificial intelligence, smart cities, data analytics and virtual reality could make all systems safer, more humane and more helpfully productive. Better communication of more-accurate information can dramatically improve emergency responses in crises and alleviate suffering.

• Social justice will get priority: The reawakening of public movements for social justice and economic equality may create more-responsive government and sociopolitical systems that are more attuned to diversity, equity and inclusion. This includes a focus on closing digital divides.
• People’s well-being will prevail over profit: Businesses may start to value serving the greater good above the typical goals of market capitalism. This could produce policies to fund broader safety nets such as universal health care, universal basic income and broadband as a basic utility. A reckoning for tech companies and their leaders might also occur.
• The quality of life will improve: The transition to home-based work will reduce urban air pollution, overcrowding and transportation gridlock. It will enhance the overall quality of life, create a better environment for family life, allow more accommodations for those with disabilities and inspire other enhancements.
• AI, VR, AR, ML will yield good : Artificial intelligence, virtual reality, augmented reality, deep learning, machine learning and natural language processing will make virtual spaces feel much more real, in-person, authentic and effective.
• Smarter systems will be created: Municipal, rural, state and independent services, especially in the health care sector, will be modernized to better handle future crises, quickly identifying and responding to emerging threats and sharing information with all citizens in more timely and helpful ways.

Source: Nonscientific canvassing of select experts conducted June 30-July 27, 2020. N=915. “Experts Say the ‘New Normal’ in 2025 Will Be Far More Tech-Driven, Presenting More Big Challenges”

Following is a selection of some of the most comprehensive overarching responses shared by a number of the 915 thought leaders participating in this canvassing.

Privacy was always a luxury in the past – only the rich enjoyed it. Then it spread to a large fraction of the population in the West. Now it is receding again, in a way that mirrors the rise in inequality and the inevitable fall in civil liberties.MARCEL FAFCHAMPS, PROFESSOR OF ECONOMICS AND SENIOR FELLOW AT THE CENTER ON DEMOCRACY, DEVELOPMENT AND THE RULE OF LAW AT STANFORD UNIVERSITY

Marcel Fafchamps, professor of economics and senior fellow at the Center on Democracy, Development and the Rule of Law at Stanford University, commented, “Here are some of the changes I anticipate. Please note that many of them were already in the background and could have occurred anyway, but I suspect less fast and less strongly.

• Economic and social inequality: The economic contrast between the ‘confined,’ the ‘essentials’ and the ‘unemployed’ will perdure. The confined are those who can work from home and be productive. Because employers save money on them, they will continue to prosper. Anyone who cannot work from home will as a result earn comparatively less than without the introduction of work-from-home as a normal way of life. Many workers will be displaced or made redundant by this change, e.g., all those who support work-life (restaurants, transport including car making, maintenance of office buildings, etc.). A gig economy will arise that caters to the same needs for those working from home but, because they will work in a very competitive industry (they will compete with each other for each home-worker-customer) and they will be much harder to organize in unions, strikes, etc., they will earn less. And they will become invisible, like domestic workers or gardeners today.
• The generalization of work-from-home will change where people live – possibly away from city centers, but this need not be the case if people value their social life, as is likely, especially for the young – possibly into small towns instead of big metropolis. This will in turn lead to more social segmentation/parochialism/segregation in terms of residential choice and social circle. Business districts force different people together by need rather than choice. If people can choose who they live with, they will sort on similar attributes, including wealth and all its correlates.
• By reducing the cost of congestion inherent to having a workforce in large office buildings, these changes will enable even larger firms, leading to an even stronger concentration of corporate power into a small number of key actors. The last wave saw the concentration of financial and service industry into a small number of world banks into a small number of geographical centers (e.g., New York, London, Shanghai, Singapore, etc.). We have already seen this with Amazon, Alibaba, Google and the like for their respective industries. We will now see this spread to other work-from-home industries: more agglomeration, but this time happening in the digital world, and not requiring geographical concentration itself.
• Civil liberties were severely curtailed during COVID-19. New tools and technologies were introduced to control people better, including phone apps that identify likely social interactions between people. These tools will be used by totalitarian regimes to control their population better, on the Chinese model. Furthermore, people working from home will be much harder to organize and much easier to target individually by repression. I therefore anticipate population control to become more efficient and effective, cutting down the productivity gap between autocratic regimes and democracies. As a result, democracy will be on the defensive, its spread will be reversed in many parts of the world, and democracies themselves will infringe more on civil liberties. We are entering a post-democratic era.
• Privacy was always a luxury in the past – only the rich enjoyed it. Then it spread to a large fraction of the population in the West. Now it is receding again, in a way that mirrors the rise in inequality and the inevitable fall in civil liberties. The poor never have privacy. COVID-19 has justified the loss of the last bit of privacy we had left, namely, our health data and who we meet in the park.
• In a not-too-distant future the Soviet Union will be seen as ahead of its time: Its main weakness was the inability to deal with the complexity of matching production and consumer demand. Now this can be achieved via Amazon or Alibaba, and the complex dispatch or matching algorithm that they and Google and Facebook have created. With concentration of corporate power, increase in inequality and weakening of civil liberties, it will be easy to recreate a post-democratic world that fulfills the Soviet promise, without necessarily requiring public ownership in the means of production: It will no longer matter who is formally the owner of capital, as China today demonstrates.”

Amy Webb, quantitative futurist and founder of the Future Today Institute , said: “We’ve entered a new Bioinformation Age, a new period in human history characterized by the shift from privacy and personal choice to new social, government and economic structures that require our data to operate. You can expect to see a Flying Internet of Things: smart drones equipped with object- and face-recognition, audio analytics, motion detection and sense-and-avoid systems that communicate with each other in the air and back down to a command center on the ground. The Flying Internet of Things will be used for surveillance and deliveries of small payloads, such as medicines, medical supplies and other necessities. Drones will transport specimens between buildings on hospital campuses, and they will move prescriptions between drugstores and homes.

“The availability of diagnostic testing will be far more ubiquitous. Drugstores, schools and large company offices will have compact COVID-19 testing machines and technicians. A specimen will be taken, put onto a cartridge and results will be delivered within minutes. Meanwhile, at airports, offices and event spaces, smart millimeter wave machines will be used to algorithmically diagnose people with COVID-19 symptoms. The machines will include a thermal imager and a powerful suite of AI algorithms that in seconds will scan someone’s heart rate, respiration rate, blood oxygen level and body temperature. Our new normal will include decentralized, persistent biometric surveillance. Within just a few years, biometric-recognition technology will transition from suspect, to reviled, to acceptable, to essential. Eventually, a massive biometric surveillance apparatus will become the invisible infrastructure enabling our economies to function again. …

“The fate of regulation, as national governments try to reconcile the desire for public safety with a reality in which algorithms are encoded with bias, could take many years to sort out, and the result is likely a patchwork of different protocols and permissions around the world. In the Bioinformation Age, transparency, accountability and data governance are paramount, but few organizations are ready. Everyone alive today is under persistent surveillance from a host of technologies, and what most people don’t realize is that tech companies don’t need cameras to see you. From Wi-Fi signals to single strands of hair, it is possible to recognize you without submitting to face scans.

“Catastrophe can be a catalyst for positive change. In a race to find a vaccine, important areas of science – synthetic biology, computational virology – are accelerating. This will result in more-efficient drug testing, new approaches to targeted therapies and, someday, a future in which we engineer life itself.

In a race to find a vaccine, important areas of science – synthetic biology, computational virology – are accelerating. AMY WEBB, QUANTITATIVE FUTURIST AND FOUNDER OF THE FUTURE TODAY INSTITUTE

“Many organizations in the public and private sectors had not invested in digital transformation. The virus provided an immediate impetus to change. On the other side of this, organizations should have better workflows, data management, information and cybersecurity, and new efficiencies. The virus could finally be an accelerant to healthcare equity in the U.S. The virus has highlighted the lack of broadband infrastructure in the U.S. and a growing digital divide. One of the coronavirus aftershocks will be a realization that American kids need internet access to perform well in school, and many families don’t have it. We could categorize internet access the way we categorize food security and emerge from the pandemic with federal programs to provide internet and device assistance to families in need.”

David Brin, physicist, futures thinker and author of “ Earth ” and “ Existence ,” commented, “Assuming we restore the basic stability of the Western Enlightenment Experiment, and that is a big assumption, then several technological and social trends may come to fruition in the next five to 10 years.

• Advances in cost-effectiveness of sustainable energy supplies will be augmented by better storage systems. This will both reduce reliance on fossil fuels and allow cities and homes to be more autonomous.
• Urban farming methods may move to industrial scale, allowing similar moves toward local autonomy (perhaps requiring a full decade or more to show significant impact). Meat use will decline for several reasons, ensuring some degree of food security, as well.
• Local, small-scale, on-demand manufacturing may start to show effects in 2025. If all of the above take hold, there will be surplus oceanic shipping capacity across the planet. Some of it may be applied to ameliorate (not solve) acute water shortages. Innovative uses of such vessels may range all the way to those depicted in my novel ‘Earth.’
• Full-scale diagnostic evaluations of diet, genes and microbiome will result in micro-biotic therapies and treatments. AI appraisals of other diagnostics will both advance detection of problems and become distributed to handheld devices cheaply available to all, even poor clinics.
• Handheld devices will start to carry detection technologies that can appraise across the spectrum, allowing NGOs and even private parties to detect and report environmental problems.
• Socially, this extension of citizen vision will go beyond the current trend of assigning accountability to police and other authorities. Despotisms will be empowered, as predicted in ‘Nineteen Eighty-four.’ But democracies will also be empowered, as in ‘The Transparent Society.’
• I give odds that tsunamis of revelation will crack the shields protecting many elites from disclosure of past and present torts and turpitudes. The Panama Papers and Epstein cases exhibit how fear propels the elites to combine efforts at repression. But only a few more cracks may cause the dike to collapse, revealing networks of blackmail. This is only partly technologically driven and hence is not guaranteed. If it does happen, there will be dangerous spasms by all sorts of elites, desperate to either retain status or evade consequences. But if the fever runs its course, the more transparent world will be cleaner and better run.
• Some of those elites have grown aware of the power of 90 years of Hollywood propaganda for individualism, criticism, diversity, suspicion of authority and appreciation of eccentricity. Counterpropaganda pushing older, more traditional approaches to authority and conformity are already emerging, and they have the advantage of resonating with ancient human fears. Much will depend upon this meme war.

“Of course, much will also depend upon short-term resolution of current crises. If our systems remain undermined and sabotaged by incited civil strife and distrust of expertise, then all bets are off. You will get many answers to this canvassing fretting about the spread of ‘surveillance technologies that will empower Big Brother.’ These fears are well-grounded, but utterly myopic. First, ubiquitous cameras and facial recognition are only the beginning. Nothing will stop them and any such thought of ‘protecting’ citizens from being seen by elites is stunningly absurd, as the cameras get smaller, better, faster, cheaper, more mobile and vastly more numerous every month. Moore’s Law to the nth degree. Yes, despotisms will benefit from this trend. And hence, the only thing that matters is to prevent despotism altogether.

“In contrast, a free society will be able to apply the very same burgeoning technologies toward accountability. We are seeing them applied to end centuries of abuse by ‘bad-apple’ police who are thugs, while empowering the truly professional cops to do their jobs better. I do not guarantee light will be used this way, despite today’s spectacular example. It is an open question whether we citizens will have the gumption to apply ‘sousveillance’ upward at all elites. But Gandhi and Martin Luther King Jr. likewise were saved by crude technologies of light in their days. And history shows that assertive vision by and for the citizenry is the only method that has ever increased freedom and – yes – some degree of privacy.

Handheld devices will start to carry detection technologies that can appraise across the spectrum, allowing NGOs and even private parties to detect and report environmental problems. David Brin, Author of “EartH” and “Existence”

“I would wager that I am almost alone in saying this in this canvassing. The hand wringers are totally right about the problem and the danger presented by surveillance tech! And they are diametrically wrong in the common prescription. Trying to ban technologies and create shadows for citizens to hide within is spectacularly wrongheaded and disastrous. See my book, ‘The Transparent Society: Will Technology Make Us Choose Between Privacy and Freedom?’ ”

Barry Chudakov, founder and principal of Sertain Research, commented, “The ‘new normal’ for the average person in 2025 will entail adapting to multiple simultaneous accelerations. … COVID-19 will be followed by other pandemics. Atmospheric climate change will accelerate. Wetlands deterioration will accelerate. The number of homeless refugees – due to soil, crop and weather devastation – will accelerate. Information speeds and content compression will accelerate. The invasiveness and accuracy of tracking, search and recognition technologies will accelerate. Our reliance on remote-distance technologies and interfaces will accelerate.

“The consequence of these accelerations is complexity: Problems and issues, programs and technologies, all are becoming more complex. The substrate of the new normal will be ineradicable complexity: Both our problems and our technologies (including how we deploy these technologies) have passed the stage of simple approaches. To quote McKinsey : ‘ Telemedicine experienced a tenfold growth in subscribers in just 15 days. Similar acceleration patterns can be seen in online education, nearshoring, and remote working, to name but a few areas. All these trends were clear before the crisis and have been amplified by it.’

“This is a fundamental amplification. The way people use and think about technology will progress further on the continuum of actual to virtual. We will become even more screen-dependent. We will see less of the world IRL (in real life) and more through interfaces and screens whose distancing will shield us from deadly viruses but also isolate us. Thus, the new normal with regard to the role of digital technologies in individuals’ personal and professional lives will be to usher in, and learn to navigate, the emerging metaverse. … What worries me most about the role of technology and technology companies in individuals’ lives in 2025 is the deliberate depreciation of complexity. The diminishment of complexity invites tyranny. It is the tyranny of simple-ism and reductionism papered over by happy talk, lies and distortions designed to distract us from real issues.

“We urgently need clarity and sound thinking. Simplistic clichés and slight-of-hand responses won’t solve the complex problems we face such as accelerating climate change, soil and shoreline erosion, global immigration or morphing pandemics. We must embrace transparency – make the science required to tackle this complexity easily understandable. To be clear: Complexity is not an end in itself; it is a fact of life that must be addressed, like the melting of the Greenland ice sheet. For example, Rana el Kaliouby, CEO of Affectiva, has written and spoken often about the need to embrace the complexity of gender, race, cultural context, accessibility, socioeconomic status and other variables that often are lacking in the environments that design the computer programs and algorithms that mediate our lives. We must humanize AI and make human variability the substrate of bits and qubits.

“A second level of complexity – and the more urgent one – is our engagement with our devices. We use them; we typically are not present with them. We don’t notice how they bend our perceptions and behaviors. As complexity accelerates, curiously, our ability to embrace and engage with that complexity diminishes. This is in no small measure due to the ergonomic design of our devices that makes them both indispensable and makes us more likely to adhere in our thinking and action to their compression logic: They compress time, distance, communication, relationships. We have an active and reactive relationship with our tools. Because of this we need a meta layer of awareness that monitors how we change and adapt. Merely adopting tool logic as our own – texting while we drive, ghosting, growing alone together – is hardly a healthy response. Further, our lack of presence with our tools effectively means we are at the mercy of the surveillance capitalism and interruptive logic that pervades their inception. These technologies and the companies that create them daily gain in sophistication; this is a new acceleration.

“Much of this accelerated sophistication is outstanding and useful. But we pick up and use our devices and, as it were, live our lives eyes wide shut. We don’t look at what we’re using and how we’re using it – we practice unconscious tech engagement. Our tools are so ergonomic, so easy to use, so quick to respond that we are seduced by the slick way they reorganize our thinking, our behavior and our lives. But we have reached a tipping point with our tools: They are now more sophisticated than our ability to fully appreciate their effects; those effects are hidden in the tool logic, the actions of the tool. We must become present with our tools; we must gain in meta-awareness, retool our understanding of how we think while tech-immersed versus how we think otherwise.

We have reached a tipping point with our tools: They are now more sophisticated than our ability to fully appreciate their effects; those effects are hidden in the tool logic, the actions of the tool. Barry Chudakov, founder and principal of Sertain Research

“Why is this a concern? In prior human history, the power to manipulate reality, facts, behaviors and lives was centered in visible entities with physical representatives: the king, the pope, the organizer, the leader. Institutions from churches to schools to governments were concrete entities with no metalife. If you couldn’t talk to the king or the pope every day, you knew where they lived in a castle or the Vatican. While many institutions can fossilize and grow weedy with bureaucratic complexity, newer technologies present the ability to avoid presence. More than absence, this is the ability to hide, to obfuscate, to distort. The more virtual we become, the more I worry that we abandon the concrete for becoming gadgeteers and, as Neil Postman put it, ‘amusing ourselves to death.’ The more we disembody, the more virtual our realities become, the more we exhibit antisocial, even psychopathic behaviors. Alone together we lose empathy; we lose compassion; we lose focus. As computing goes quantum, as algorithms and AI mediate more of our interactions, our educational structures have either lagged far behind or have given up altogether trying to prepare young minds for the world they will inherit. The more device dependent we become, the more incumbent it is upon all users to fully understand the tool logic and business model of the tool they pick up and use. Surveillance is a business model; exploitation of data exhaust is a business model; tracking is a business model; observation and analysis is a business model. In whose interest is it for us to embrace that business model? In ‘ Everybody Lies ’ Seth Stephens-Davidowitz says, ‘Google searches are the most important dataset ever collected on the human psyche.’ In other words, the human psyche is an emerging business model.”

Brad Templeton, internet pioneer, futurist and activist, a former president of the Electronic Frontier Foundation, said, “It has been suggested that this is the first battle in our last war on disease – that, partly as a result of this, we will come to understand viruses at a fundamental level. And now the budget will be there (due to the obvious benefit) to create the ability to make a vaccine or counter-agent to a virus on demand – just sequence the virus and quickly be able to generate agents that will be known to be safe and effective. It’s very likely we’ll get much better at diagnostics as well. These are tremendous goods, and one would even say worth the cost of the pandemic, except we were trying to make them before and this just kickstarts them. This could prevent the death of millions, and if you can attribute it to the pandemic, you would have to go into the ‘wildly, wildly positive’ camp on the pandemic.

“We’re learning a great deal about videoconferences and meetings, holding large events online, holding parties online. We still suck at it, but we’re learning lots and getting better. The video call was something that was going to be ‘the next thing’ since the 1950s. The pandemic made that finally happen, and it’s probably here to stay. We may even develop means to do pretty significant business travel without the travel, which has benefits in cost, time and pollution. …

“We may learn to do occasional ‘dry runs’ of all the technologies necessary for hard lockdown – online shopping, delivery, virtual meeting spaces and remote learning and more. We will probably learn that the right approach is to use those technologies to generate a very hard lockdown for a short time, rather than a moderate lockdown for a very long time. Delivery robots (in which I am involved) will gain more appreciation. Public transit will mostly recover but only because it has to; long-overdue changes away from its 20th-century models will be hastened in reaction to that decline, and fear for several years of cramped, packed spaces. This will slightly hasten the eventual replacement of most public transit with robotic group and solo transportation. The world will probably get a bit cleaner. Ultraviolet disinfection will become common. This may reduce the spread of other infections like flu.”

Digital technologies always mirror and magnify the good, bad and ugly. danah boyd, founder and president of the Data & Society Research Institute and principal researcher at Microsoft

danah boyd, founder and president of the Data & Society Research Institute and principal researcher at Microsoft, wrote, “Inequality will create a huge division between those who are thriving and those who are in dire straits. There will be plenty of high-status people who will come out of the pandemic with wealth, health and their life goals intact. But a large amount of society will be dealing with all sorts of ripple effects. There will be those who got sick and never fully recovered. There will be those who lost their jobs and precarity turned to poverty fast. But there will also be mothers whose careers took a left turn after multiple years of trying to be a stay-at-home parent plus a teacher while working at home. There will be so many people who will be facing tremendous post-traumatic stress disorder as they struggle to make sense of the domestic violence they experienced during the pandemic, the loss of family and friends and the tremendous amount of uncertainty that surrounded every decision. Digital technologies always mirror and magnify the good, bad and ugly. People will continue to use technology to get support and help, but they will also struggle with how technology becomes a place of hostility and information confusion. A cohort of young people will be accustomed to engaging friends through technology, but also struggle with a range of face-to-face encounters as the fears/confusion over illness persist. If we’re lucky, schools, conferences, mental health and general health care will be forever reimagined to consider hybrid ways of approaching services. But this is more likely to be something that magnifies inequality rather than actually doing the connective work that could be possible. The biggest unknown in the United States concerns political leadership.”

Douglas Rushkoff, media theorist and author, wrote, “2025 may be a whole lot more local in spirit and local in practice. As global supply chains falter and reveal their structural inadequacies, people will come to depend more on locally produced goods. This will also mean fewer ridiculous, meaningless, valueless cubicle jobs, and more time spent actually creating value. I’m thinking simple, real tasks like growing food, building houses, teaching kids, health care and providing energy may dominate what we now think of as ‘work.’ In other words, instead of developing careers in industries, people will learn how to do things – which could prove truly fulfilling and psychologically stabilizing.

“The climate and economic challenges may be bigger, but our resilience as people could be stronger. It’s only three or four years out, so I don’t anticipate we’ll be through the disillusionment at the failure of global corporate capitalism. As for the role of digital technologies? I don’t know if they will be quite as important in their own right. They’ll likely be more embedded into other stuff, and less fetishized on their own. The only tech-related change I’m really hoping for is less of it. It’s really draining. Even typing this right now I’m using tech to write to you about the future of tech? As for tech making life better? The obvious ones: solar, regenerative energy, less-industrial agriculture (more low- or light-tech solutions to topsoil depletion, air pollution, watershed destruction). More simple stuff that solves real problems. Less social networks designed to create new problems.

“My worries? Well, there are now trillions of dollars invested in companies that depend on addiction, isolation and fear to keep growing. That’s very dangerous, since these companies will spend their war chests on deliberately causing panic, pain and fear. They know the more upset and reactive we are, the more likely we are to engage with their platforms. So, when the wealthiest industry in the world is doing everything it can to attack our basic sense of well-being, I do get concerned we may not have the resilience as people to oppose these forces. Once they really get a handle on using AI for this purpose, I’m not sure how we get ourselves out of it. Even now, we see people on social media platforms attacking those with whom they should be allied. They cancel people rather than collaborate with them. If AIs determine that turning people against each other is the easiest way for them to deliver desired metrics, then we could be in great trouble.”

Esther Dyson, internet pioneer, journalist, entrepreneur and executive founder of Wellville, responded, “Things will be both better and worse. Many people will be dead and many others more will be permanently damaged, physically or mentally or economically. And those people will mostly be the ones who were worse-off in the first place, poor, Black or another minority, disabled or ill, or otherwise challenged. Yet at the same time, the U.S. and even the world at large are much more aware of the disparities and the unfairness of this situation.

“With luck, we will start to think long-term (to the next pandemic?) and realize how much better things could be for all (including rich employers who want educated, happy, productive employees and well-off customers) if we would invest in our greatest asset – human beings. The money one spends keeping pregnant/new mothers healthy, providing child care (and paying care workers’ wages that honor their work), educating children, keeping people healthy instead of trying to fix them when it’s too late – all that money delivers a huge return on investment. It’s just that the rewards don’t go directly to those who pay; they go to society as a whole and make the world a better place for both rich and poor (but with more impact on the poor because their condition has so much more room for improvement).

“That’s the optimistic view of things. I’m doing everything in my power to make it come true. The short version is that we need to think long-term and invest in everyone’s future versus grabbing what we can for our narrowly defined selves. Ah yes, and you were asking about ‘digital tech.’ We’re going to discover that it is getting cheaper to do a lot of things, including many varieties of telemedicine, less travel and jet lag for the rich, upper-class workers, and that we can actually afford to invest in human capital cost-effectively. We need to do that and we need to train a large new cadre of tele-care workers to help deal with the residual effects of COVID-19 (including contact tracing). The human communication skills needed for contact tracing now are the same skills that will also make for better child care, mental health and other care workers.

We need to do that and we need to train a large new cadre of tele-care workers to help deal with the residual effects of COVID-19 (including contact tracing). The human communication skills needed for contact tracing now are the same skills that will also make for better child care, mental health and other care workers. Esther Dyson, internet pioneer, journalist, entrepreneur and executive founder of Wellville

“One really interesting impact will be on privacy: Any stranger could be infectious, so there will be demands for testing and immunity passports and the like – and a similar demand for secrecy from (usually poor) people terrified of losing their physical-presence-required jobs, their ability to travel, etc., etc. It’s akin to issues around concealed weapons, etc., etc. A lot will depend on how immunity/vaccines/and other medical issues play out over the next year.

“There will be a lot less traveling and a lot more appreciation for face-to-face (or mask-to-mask) connections when we do make them. Much more telehealth and a healthier population. More self-aware use of social networks and an understanding of how addictive they can be. The use of all kinds of digital monitors should help people to manage their own health and resilience better (though they can be abused/addictive like everything else). I would love for every third grader in this country to get a continuous glucose monitor along with an age-appropriate scientific curriculum so that they could see for themselves how the food they eat affects their bodies and their mood. Or more cheaply, at least a Mouse House with four mice – two sedentary and two with a running wheel, orthogonally two on a healthy diet and two eating the kind of processed, overly sweetened junk still found in many schools’ cafeterias. Maybe PETA would sue, which would just help to make the point of how badly we feed so many children. Meanwhile, the kids could just watch and see the impact of the four combinations of choices. I worry that poor and minority people still will have limited access to all the tech and tools that the rich take for granted. … Disparities in access to tech can aggravate other disparities. I also worry that people will turn to tech rather than to other people for human comfort.”

Jamais Cascio, research fellow at the Institute for the Future, predicted, “Three big arenas of technological uncertainty we’re likely to see by 2025 emerge from social dynamics well underway now: the prevalence and availability of remote work and the technologies used to enable it; the manifestation of authority and policing, particularly in the balance of surveillance of citizens and surveillance by citizens; and the degree of trust and accountability of social media systems, in terms of both personal privacy and protections against manipulation. All three of these issues could have radically divergent outcomes in a relatively short amount of time, making it very difficult to pin down 2025.

• Remote work: The speed and stability of an actual recovery from the pandemic will shape how much we continue to rely upon remote work; there’s a very good chance that a significant portion of the pandemic remote workforce will want to continue to work from home, but the longer the forced isolation lasts, the greater the likelihood that people will be desperate to return to human contact at work. Increasing improvements in automation will eliminate some of the ‘essential’ delivery jobs. It’s possible that these may be semi-automated tasks, where a remote pilot controls the drone or robot used to make deliveries (to handle the unexpected and customer interaction).
• Policing and surveillance: The capacities of surveillance technologies are increasing rapidly, but their use against civilian populations and their use as a way to monitor authorities are not necessarily correlated. The degree to which institutions of authority adapt to changing social demands will shape the level to which surveillance could be imposed upon them; conversely, if authorities are able to suppress demands for change, the spread of top-down surveillance will likely accelerate.
• Social media networks: Even as Facebook demographics continue to age, Millennials desiring a more stable platform for social (and family) engagement will start to look beyond transient interaction apps. Facebook could remain the default if it manages to act as a bulwark against social manipulation and tighten up its privacy-related behavior, but since that’s not a highly likely scenario, we’ll probably see the emergence of something else that fills that role for younger adults. This ‘something’ will allow for both persistent interaction and advanced privacy protection; what that would look like remains to be seen. I’d like to see more systems that allow for improved privacy, accountability and insight.

“Beyond information technology, we could see major improvements in our lives through the acceleration of the shift away from fossil fuels: more electric cars and the corresponding infrastructure, more power-self-sufficient homes and much longer-lived energy storage/batteries. I also hope that the pandemic will trigger a variety of advances in medical and biotech systems, improving the overall quality of health and life for millions (or billions).”

Jim Spohrer, director of cognitive open technologies and the AI developer ecosystem at IBM, noted, “The new normal by 2025 will likely be better. 1) Dealing with pandemics will be improved, vaccine speed of development will be improved, preparedness for next pandemic will be improved. 2) Online education, health and government services will be improved, and more people will have experience with them. 3) Businesses will continue to encourage more online meetings (less travel) and more work from home (less travel). 4) There will be more retail robots, tele-presence robots and robots at home – all with more investment, deployments and success stories. 5) There will be a resurgence in community approaches to local jobs in service of community culture and development.”

Fernando Barrio, a lecturer in business law at Queen Mary University of London expert in AI and human rights, wrote, “More than 20 years ago we all had a very optimistic and naive view of the evolution of technology in people’s lives, so it was paramount to allow the technology to develop unhindered by regulatory intervention. The result is a vast and resilient network that allows us to do even more things than we envisioned. But it also means a world where wealth is more concentrated than ever, where science takes second place to charlatans and gossipers that cause serious damage to millions, where the political arena is hijacked by a combination of media and foreign interventions making a mockery of democracy, and the list of not very nice things is quite longer than the nice moments of the Arab Spring and #MeToo movements. And it seems that, yet again, we are planting the seeds for the new normal to be very nice in the surface, while creating a society more unequal, unfair and sharply divided about too many things that need social consensus. In 2025 the new normal will imply a society more sharply divided between those who have access and those who don’t. In this context, access is multi-pronged: access to food, access to wealth, access to connectivity and technology, access to power.

And it seems that, yet again, we are planting the seeds for the new normal to be very nice in the surface, while creating a society more unequal, unfair and sharply divided about too many things that need social consensus. In 2025 the new normal will imply a society more sharply divided between those who have access and those who don’t. Fernando Barrio, a lecturer in business law at Queen Mary University of London expert in AI and human rights

“When one thinks about people’s relationship with technology, one is thinking of the group of people that have access to it – unfettered access. If we restrict the view to that group, the new normal will be an enhanced form of what we are living today, where the economy, the education, the human relations and the politics are technologically mediated. Before the COVID-19 crisis, there was already a push by certain sectors of the media-IT corporations to normalize the use of certain technologies where the possibility of individuals’ control is purely theoretical. That push was supported in part by elite universities, academia, due to funding from those corporations or because the ideological shift had already taken place within them.

“Accordingly, it was possible to see all around the globe members of those groups advocating the change from text to voice, therefore encouraging voice-managed assistants in every room of people’s homes, disregarding the immense possibilities of surveillance and absolute control over people’s lives that those technologies introduce. Not focusing on the need to have better privacy agreements regardless of the countless examples of violations of agreements that discourage the use of the information for any purpose without individuals’ control and consent.

“The COVID-19 crisis showed that the resilience of the vast global network over which different layers of protocols, software and applications run is being used to exalt the upper applications layer because it is the one that made possible the tele-everything that we are experiencing. Thus, in the new normal hyper-intrusive technology is taken for granted. Instead of embedding privacy, security and protection of individual rights in every layer that runs over the network, in the crisis the new normal is that those concepts are modified to allow technologies to intrude in people’s lives (as they already do in certain nondemocratic countries). That paradigm shift will also blur the limits between people’s personal, professional and public lives. For example, instances of cyber-sacking – in which one loses a job for comments or information posted online – will become more common, having an impact on the quality of the discussions and information put forward by individuals, and even private conversation held in private groups or within hearing of voice-managed assistants at home might be also processed at that effect.”

Christine Boese, a consultant and independent scholar, wrote, “Thanks to the horrors of COVID-19, as we sit in our homes and take stock of our personal economic situations, make hard decisions, suddenly what is absolutely essential becomes clear. It is a reset, and – despite the horrors – it was long, long overdue. …

“It is in difficult times when we see the seams and frayed edges of our thin veneer of civilization, the illusions of the fractured U.S. health care system and even the severe limits to much-touted electronic medical records innovations. In times like this, we don’t have to look so hard to separate technology hype from reality. We face failing infrastructure across the U.S. Other countries have systems that work, at all levels, while ours falters. Without this horrific stress test, we would not be able to see, let alone correct for, these fault lines. That thin veneer of civilization balances precariously on a consumption engine, and American culture is literally consuming itself, even as Rush Limbaugh suggests we need to adapt to this self-consumption ‘like the Donner Party did.’ As with most absurdities, it comes with its own irony: Like the Roman Empire, we make little ourselves and instead consume the cheaply produced, slavery-inducing trifles created elsewhere, as if it fills some kind of deep emptiness inside. The extremis of the COVID-19 situation glaringly exposes several things that had previously been invisible:

• The actual power of mass media, even as channels multiply and become diffuse. One channel, Fox News, has created an entire class of people who are actively putting themselves at risk of death or lifelong health problems. As someone with relatives who have fallen prey to this external programming, I can attest that no rhetoric, no persuasion, no methods currently known to me can penetrate this closed belief set. What we are living in right now makes Leni Riefenstahl look like a mere piker.
• The manipulative panoptic power of interactive social media in the hands of malevolent agents. When I began to do internet research in the 1990s, I speculated that the active and interactive power of user-directed and navigated media would lead to a more aware and awake populace, even if not fully democratized. What I did not anticipate (and I am currently studying now) is the power of dark UX patterns driven by algorithmic assumptions, whether accurate or not, and, very soon, a real Pandora’s box of AI-driven machine learning.
• How dangerously hollowed out the U.S. infrastructure is, from endemic underfunding of systems and anything that requires attention to detail below the surface to business-school ‘top-line’ summaries of a management layer that flies above anything that takes more than five minutes to scan. Newspapers and universities were hollowed out first, the agents that created and fostered critical thinkers. The gutting of public education was the third leg of that stool. Remove anything that might question the status quo, that engages in detailed work (even engineering!) or requires long-term planning. Boeing itself fell prey to something that, from the outside, looks like the Agile-ification of all work, which must, despite protestations by the manifesto’s philosophy, degenerate into surface-level patch work and the delivery of marginal improvements called ‘features.’
• Lastly, how deeply distorted the cultural fabric of American life has become, when, upon being forced to actually live in our homes for extended months on end rather than merely using them as places to sleep and consume things because our primary away-from-home activity was work, we discovered how much our homes lacked in all those ‘things’ we own that actually enrich our lives. As livelihoods were put perilously at risk, many of us came to realize what we were being expected to die for and discovered that that was as hollowed out as everything else, driven by a churn to consume as a red herring to keep us from noticing how thin our lives were becoming, even as we all, as a society at large, have consumed ourselves into larger and larger sizes.”

Craig Silliman, an executive vice president for a major global company, wrote, “While COVID-19 has forced us to distance physically, it has brought individuals closer together. Many of us have spent years in countless meetings and meals and on airplanes with colleagues and yet never learned as much about them as we have in the past four months. When we lost our physical proximity, we created emotional bridges that connected us in new and profound ways. It turns out that it took forced distancing to bring out our most complete and authentic humanity. I believe that once we are together again physically, we will not forget what we learned while we were apart, and that will make for richer and deeper relationships for years to come.

When we lost our physical proximity, we created emotional bridges that connected us in new and profound ways. It turns out that it took forced distancing to bring out our most complete and authentic humanity. Craig Silliman, an executive vice president for a major global company

“On the technology front, most of the technologies that we are using daily are not new. What has changed is not the capability but our behavior. I have talked to numerous colleagues who have observed that they never again will board a six-hour flight for a two-hour meeting. We previously might have thought that this was highly inefficient but didn’t feel we had ‘permission’ to suggest video conferencing because we weren’t sure how a boss/client/customer might react. Because this was a simultaneous discontinuity in work patterns globally, it will have caused us all to change our work habits, particularly involving the use of technology to be more efficient. We will be working in very (positively) different ways in 2025 as a result of COVID-19. We previously have thought about the office as a place where one must go to ‘be at work’ or to ‘do work,’ even if the office environment wasn’t the most effective location for a particular task. We will increasingly think about a spectrum of locations where work can be done, and a spectrum of technologies that are a platform for work to be done, and start by asking what the task is that we seek to accomplish and then using the appropriate location and technology to best accomplish that task. That will allow us to design office spaces to serve as platforms for what shared, collaborative spaces do best while liberating workers to find the mode and place of working that makes them most effective.”

Abigail De Kosnik, associate professor and director of the Center for New Media at the University of California, Berkeley, predicted, “Climate change, invasive corporatized technologies and increasing economic precarity will all combine to give rise to a far more paranoid society in 2025 than we had at the start of 2020. In some ways, widespread fear and anxiety will have positive results, as people will be more environmentally conscious than ever before and will engage en masse in efforts to regulate corporate resource extraction and pollution, and will show a collective willingness to adopt less environmentally harmful lifestyles (for example, I expect a huge upsurge in mass transit use and a corresponding movement to improve the quality of mass transit in cities across the U.S.). However, the paranoia will be justified – there will be fewer opportunities for college graduates who do not have family connections, and climate change will make large regions uninhabitable. This will lead to huge problems in mental health and will negatively impact at least a couple of generations of Americans in terms of their relationships, sense of self and lifetime- happiness quotient.

“I am especially worried about the fact that technology companies are overall having a hugely negative effect on the environment and on humans’ ways of thinking about and understanding the world … and they don’t seem to care much about spreading misinformation and training hundreds of millions of people all over the world to think less critically about information are my biggest concerns. The tech industry will likely continue to produce technologies that either do nothing to improve everyday life or make it significantly worse. What can happen to improve technology is better organization on the part of users and tech workers who object to their companies’ negative social impact.

“I have hope that we will see a wave of activism and unionization and the formation of alternate types of organizations ( B Corps or P Corps for example) that will yield new technologies whose aim will not be profit but actual problem solving – mobilizing collective intelligence to solve the problems of environmental disaster, massive social inequity and lack of opportunity that we will face in 2025.”

Adam Clayton Powell III, senior fellow at the USC Annenberg Center on Communication Leadership and Policy, predicted, “The 2025 ‘new normal’ will be better, often much better, for the affluent and for other global elites. They have now and will continue to have access to and can afford the best technologies to serve them in their personal and professional lives. But 2020 has been such a setback for the hundreds of millions of people, most in Asia and Africa, who have just emerged from poverty and whose progress has now been reversed that it is difficult to imagine these reversals can be entirely cured by 2025. In the U.S. we had record employment – some said ‘full’ employment – as recently as February of this year. While one can hope that the sudden plunge to Depression-level unemployment can be temporary, there are so many changes – especially in any industry relying on people crowding together (transportation, entertainment) – that the shift to video communication and streaming home entertainment suggests these coping mechanisms for 2020 will not entirely recede.

“Many have said that the virus pandemic has accelerated changes in uses of digital technologies that were already underway. There does not seem to be any reason to believe we will return to 2019. For a start, why would I ever want to commute to an office again? For decades, we have said that the internet brings to our fingertips the riches of the world’s libraries. Now people around the world – people who are connected, that is – realize they have the riches of the world’s information and entertainment video and experiential technologies at their fingertips. This will not go away. Consider history: The Metropolitan Opera is streaming opera productions every day. It was during the Depression that the Met started transmitting its productions on radio. The Depression ended but the Met’s radio broadcasts didn’t.”

Susan Etlinger , an industry analyst for Altimeter Group, observed, “Technology is ultimately about power – about who frames a problem, what ‘solving’ it looks like, who benefits, who is overlooked. So, if anything would make post-pandemic life better, it would be a willingness to, as John Lewis has said, ‘get in good trouble.’ My main concern is that the large technology companies have far too much power to frame what we know and how we live, and that, ultimately, we are all assets to be leveraged for shareholder value. Technology should be a tool – not a weapon, a religion or a government. The biggest issue for technology is essentially a choice: Do we commit to building models that describe and classify people and the world without excluding, discriminating and amplifying inequality?

My main concern is that the large technology companies have far too much power to frame what we know and how we live, and that, ultimately, we are all assets to be leveraged for shareholder value. Technology should be a tool – not a weapon, a religion or a government. Susan Etlinger, an industry analyst for Altimeter Group

“In a year in which we mourn the deaths of George Floyd, Tony McDade, Breonna Taylor and too many others and again confront our long history of systemic racism can we finally acknowledge that technology has been deeply complicit? More to the point, can we stop hiding behind the fig leaf that data and technology are a) neutral and b) always the answer? Yes, people are messy, yes this is hard. But we need to stop hiding behind excuses. This isn’t to say we should toss our phones and flee to the hills. But we do have to ask the hard questions and make the harder choices about how we solve problems, and whether, in solving one set of problems, we’re creating others that are more insidious and longer-lasting.

“Will we, in the interest of public health and safety, increasingly surveil our employees, guests, customers, neighbors? Will we address the inevitable issues of discrimination and exclusion of vulnerable and marginalized populations? Do these technology solutions actually work, and are there other, less invasive ways to keep people safe? Did we leave anyone behind? I hope we can use this moment in our history as an opportunity to reflect on the choices we’ve made and what, finally, we value. If we say Black Lives Matter, are we willing to speak up in meetings where design decisions have the potential to put Black lives at risk? Are we willing to challenge cultural norms to ensure that we have representation from the people who are most affected by the decisions we make and whose talent we have overlooked? Are we willing to sit down so someone else can speak, and amplify their voices?”

Paul Jones, professor emeritus of information science at the University of North Carolina, Chapel Hill, predicted, “Let’s look at changes that were underway and that will likely prevail by 2025:

• Cashless payments: No stopping them. COVID-19-era purchasing, whether retail or curbside pickup, is making cashless the norm. In the U.S. this was already apace. In China, cashless is already a done deal. Every phone, every new card, every over-the-phone purchase is cashless and checkless. Goodbye money, coins, etc. Too late for Harriet Tubman to replace Andrew Jackson on the $20 bill, except in the area – much needed – of symbolism in the U.S.
• Officeless organizations: They will proliferate. The organization of work within a physical location is, for the most part, done. At home, everyone has their own corner office with a view. Every day is Bring Your Pet to Work Day. Every day is – from the waist down anyway – Casual Friday. The toll paid to commute is fully recognized and rejected. All of this was underway but now the issues are resolved and normalized.
• Distributed access to education: This is much more complex that virtual offices or virtual organizations. Despite various rhetorical stances that education is actually job training or something of the sort, countries who provide actual education always take the lead in innovation and tech. That said, we have quickly gotten much better in the U.S. at pushing the limits of our skills to both educate and train, learning what we knew in the physical classroom that, as Marshall McLuhan quipped, ‘Anyone who tries to make a distinction between education and entertainment doesn’t know the first thing about either.’ A straightforward, traditional online lecture has limited educational utility. The reimagining of the classroom for digital life is still underway, but we can expect both the practice and expectations of learning to be changed radically by tech. Mentorship, whether in the classroom, laboratory, or at work, is indispensable. Tools for collaboration will be extended and embraced. Slack, Zoom, GitHub, Google Drive and cousins are already firmly in place and will be improved upon. If tech and policy align correctly, this will make our lives better.
• Transportation: Post-COVID-19 we will have seen this shift accelerated, but in which direction? In the near term, public transport (trains, buses, etc.), mass transport (air, cruises, ferries, etc.) and shared ride services including taxis are stagnated. Personal transport is also underused. We are realizing we need not drive, fly or float as much as we have been doing before. We may yearn to travel but not for work. The lack of traditional benefits for ride-share drivers will have to be better addressed – by their own organizing or by government advocacy and regulation. Transportation ownership by people under 35 was already on the decline – except for skateboards. Fewer people will own cars in the U.S. – this will have accelerated by 2025. Business air travel will have also decreased and perhaps become novel.
• Food: During COVID-19, people have learned to cook again and to enjoy doing so. We have turned in a few months from a nation of restaurant-goers to a nation of pickup and home cooking. Tech will continue to assist this trend which should continue through 2025. Instapot is only the first shot fired. Plant-based eating will continue to trend. Americans having gained weight during lockdown are looking in the mirror and thinking of carrots and salads. Our taste for vegetables has returned as quickly as our reluctance to eat as much meat. Thank you, Instagram, for making meal presentation, even of home cooking, into a visual art.
• Tech itself: Training in tech has had the attitude that tech is at worst neutral, that people will do with tech what they will (absolving tech from any responsibility), that ‘we just create this stuff then people used it or don’t.’ This concept of socially agnostic engineering was already under challenge but computer science departments in particular are slow at letting go. Father John Culkin said, ‘We become what we behold. We shape our tools and then our tools shape us.’ This is often incorrectly attributed to Marshal McLuhan. Techno-social scholars have been on the forefront of this concept, looking closely through qualitative and quantitative means at the tech landscape. This has led to overdue attention to diversity issues within tech and to inquiries into social limits as well as tech limits. I expect these inquiries to become much more important than, say, increasing the number of pixels rendered or megaflops produced. We used to teach people how to use tech, now we teach tech how to use people. Not just in information architecture, but in design, the tech business has learned that the lower the barriers to use, the more people will use a product and use it more often and be more engaged. We will see more engagement from sociology, psychology and other disciplines in what we now know as tech. Information science will be more significant than computer science or a disengaged data science.”

The use of AI to optimize the logistics of resource use could dramatically improve our nutrition, education, health and even our social interactions. The addition of sensor feedback into automation of all types, from traffic handling to regulatory regimes, could greatly improve the functionality of our systems. Jeanne Dietsch, New Hampshire senator and former CEO of MobileRobots Inc.

Jeanne Dietsch, New Hampshire senator and former CEO of MobileRobots Inc., said, “Disruption is always difficult. Until we task AI with the complex logistics needed to optimize the use of resources and the smart automation needed to perform low-skilled jobs, many workers will be overtaxed: teachers, bus drivers, health professionals, mental health professionals, caregivers, administrators, just to name a few. We face a vast amount of work that has been ignored over the past decades full of short-sighted decisions. We have failed to maintain our infrastructure, but more importantly, we have failed to care for the future of the next generation. To turn that work into jobs requires determination and the ability to stand up for our values, stand up against a system that rewards corporations seeking short-term profit over any other goal. Carbon fee and dividend is the first step toward shifting the structure of our economy toward a more egalitarian one, with better values. The use of AI to optimize the logistics of resource use could dramatically improve our nutrition, education, health and even our social interactions. The addition of sensor feedback into automation of all types, from traffic handling to regulatory regimes, could greatly improve the functionality of our systems. What concerns me most is technology’s ability to enable people to magnify ignorance and misinformation.”

Alexa Raad, co-founder and co-host of the TechSequences podcast and former chief operating officer at Farsight Security, commented, “The pandemic has already highlighted and exacerbated the gap between the haves and the have-nots, not only in terms of the cost of lives lost but also in terms of economic disparity. The policies of the current administration have accelerated that divide. … The pandemic also put a spotlight on broken systems and processes such as health care that require a significant effort and will to fix. …

“The pandemic highlighted the importance of internet connectivity. Many companies in the tech and service industries will realize that a work-at-home model is efficient and less costly for some or many of their workforce and that they do not need expensive commercial urban real estate. Therefore, more people will work from home, which affects everything from daily routines to the makeup of services offered to the home. However, this is a luxury for only a set of individuals who can work from home and can afford the set up (high-speed access, required space and internet-enabled equipment) to work from home. This of course sets a new and quite complex normal for managing cybersecurity threats. Large-scale industry events will be less prevalent, as will the frequency of corporate travel. All of these will have rippling affects across multiple industries like airlines, hospitality and event/exhibit management. Overall, there will be less economic security. One of the legacies of the pandemic is the realization that although many conveniences of modern life are predicated on the simple assumption that close proximity of people yields economic and social benefits, in an age of accelerating climate change and multiple pandemics (COVID-19 is likely a precursor of others yet to come) that will no longer hold true. Conveniences such as airplane travel, movies, amphitheater, subways, high-rise apartment units, shopping malls, were based on this assumption and as a result densely packed areas were sustained hotspots of infection. … Technologies to identify and manage the spread of infections will be intrusive in terms of privacy (example – contact-tracing apps) unless very thoughtful governance of data privacy is implemented. …

“The new normal will put a greater strain on our health care system. The pandemic highlighted how unprepared we as a nation are, not only in terms of our acceptance of scientific and evidence-based advice, but also in regard to having the means to efficiently and economically deal with a public health crisis. A beneficial tech-related change will be the delivery of some aspects of health care into the home. For example, people will continue to have online consultations with health professionals instead of an inconvenient in-person visit. This is already happening and will be the new normal.

Internet of Things-based devices will be more plentiful and will serve as a means to monitor everyday health and diagnose and in some cases remotely manage illnesses without the need for intrusive surgery. However, they will also pose a much greater threat in terms of privacy and cybersecurity. More and more private data will be generated, collected and used. Alexa Raad, co-founder and co-host of the TechSequences podcast and former chief operating officer at Farsight Security,

“Internet of Things-based devices will be more plentiful and will serve as a means to monitor everyday health and diagnose and in some cases remotely manage illnesses without the need for intrusive surgery. However, they will also pose a much greater threat in terms of privacy and cybersecurity. More and more private data will be generated, collected and used. Unless there are appropriate safeguards and controls as to how the data is handled, we will see an erosion of our privacy and further loss of control over our choices and decisions as a result. Internet of Things devices have the potential to greatly improve our well-being, and we will see AI-enabled IoT devices which will, for example, monitor our health, provide biological feedback, anticipate and warm of an impending health crisis, etc. But IoT devices increase the attack surface and vectors for bad actors. We will see rise of new cybersecurity threats. Imagine, for example, a nation-state targeting a public figure by hacking into his/her pacemaker. Given where we are now in terms of lacking a basic level of cyber hygiene for these devices, unless we make significant progress we will fall further and further behind the bad actors.

“A few of my concerns:

• The consolidation of services and power into very few largely unregulated companies worries me a great deal. If this trend continues, we will be beholden to very few companies for the many services our lives rely on. These companies will become ‘too big to fail.’ In the financial crisis of 2008, the government bailed out financial institutions who were deemed too big to fail, even though the actions of those same institutions were directly and indirectly responsible for the crisis. Many organizations use Amazon’s AWS cloud services for their web presence and mission-critical applications. Concentrated dependency has never been a harbinger of benefits.
• I also worry about the lack of proper governance for potential threats posed by AI. And by ‘threats’ I mean in regard to security (AI can also be used by our adversaries), economic impact (the loss of blue collar jobs without provisions for retraining or alternative employment will only increase the economic gap) loss of privacy, loss of agency, etc. Although the promise of the best of AI is probably likely to come to fruition beyond 2025, we need to be thinking of proper governance and risk mitigation now, and we are behind.
• I worry about the societal cost of social media. Social media platforms have become the breeding ground for disinformation campaigns, conspiracy theories, extremist groups, online bullying, anti-vaxxers and bots that manipulate opinions and sow division and discord. … When journalism and legitimate news media struggle to compete, we lose one of the fundamental bulwarks of democracy – a free press. And then there is the lack of proper guardrails and defined consequences for social media companies’ use of our personal data (example – Cambridge Analytica). Lastly, social media effects tap into the brain’s reward system and the release of the neurotransmitter dopamine. It is addictive, and its premise is that of addictive entertainment and not critical thinking. When critical thinking is eroded, so is trust in science – and we collectively pay the price.”

Maja Vujovic, a consultant for digital and ICT at Compass Communications, predicted, “If entire sectors – education, tourism and hospitality, food production, entertainment and more – continue to experience the deep freeze caused by COVID-19 through 2020 and beyond, the ‘new normal’ will likely not remain limited to benign disruptions, such as blended learning or continued work from home and the related office space redux. If the pandemic persists for many months or spills over into another year, the recession will go into free fall. Countries with strong social security systems and/or capital will activate a range of protective measures to prevent public disorder. Countries without such a safety net will be forced to choose between solidarity and oppression.

“If the pandemic persists longer than a year, it will affect the world’s economy like a global war; in that case, food rationing and other wartime measures will become inevitable. This will entail identification, allocation, distribution and delivery – all of it enabled by a range of digital tech. Identity control will therefore have to be enforced very strictly, to avoid fraud. Other previously inconceivable disruptions will occur, e.g., primary and secondary education will need to enter into public-private partnerships with commercial providers of automated instruction, learning and testing platforms at scale, able to instruct the majority of students, while teachers from formal schools deal with small numbers of exceptions, such as special-needs students etc.

A ‘marketplace’ will emerge, where students will be able to pick and choose courses from any university, to create unique, personalized schooling ‘menus.’ Maja Vujovic, a consultant for digital and ICT at Compass Communications

“Higher education will become a terrain where a small number of entertainment-savvy lecturers attract huge student audiences via tech-enabled remote learning, while professors unskilled in it become dispensable. A ‘marketplace’ will emerge, where students will be able to pick and choose courses from any university, to create unique, personalized schooling ‘menus.’ This will create a demand for a certification mechanism at a level above individual universities. Distinguished schools with vast traditions will thus have to reconsider and redefine their missions and their very purpose and a number of them may not prove sustainable. Overwhelmed health systems will become the reserve of emergency and infection treatments. Workplaces will become leaner and nimbler. Specialized teams will work on project-based assignments, often without the need for a large enterprise to sustain them. Taxation and labour laws will need to change, to enable individuals to participate in a more secure, more equitable digitally enabled gig economy.”

Jon Lebkowsky, CEO, founder and digital strategist at Polycot Associates, wrote, “My hopes:

• Technical innovations to address and mitigate anthropogenic climate change. Not just clean energies, but also technologies to balance CO2 in the air. Regarding clean energy, innovative battery technologies for energy storage.
• (related) Smarter and lighter transportation technologies, including proliferation of high-speed rail systems and smarter last mile travel, diminishing the number of individual automobiles and the use of fossil fuels.
• Improved space technology and potential colonization of the moon and Mars.
• Innovative methods for managing disease, including ways to combat viruses through genetic modifications and nanotech.
• Development of small, safer nuclear reactors as new sources for energy.
• Ongoing development of new food sources and evolution away from meat consumption as we can derive complete proteins from lab-developed sources.
• And I am most worried about technology-mediated indoctrination through propaganda and ‘managed alternate truths.’ And I am also concerned about the potential for the increasing and evolving use of AI-driven surveillance technologies.”

Mary Chayko, author of “ Superconnected ,” said, “In the absence of a national commitment and strategy to assist marginalized populations in attaining online access, skills and literacy, social inequalities will persist and deepen in the ‘new normal.’ This will exacerbate all current societal problems: racial and gender discrimination, poverty, health crises and complications, educational and work-related inequities, privacy and surveillance. Digital technologies can be employed to help to improve these conditions, but unless their benefits can be realized by all, social justice and equality will remain elusive. Digital technology, and the means to use and understand it, must be considered a primary social good. Technologies that will assist people in living productive, healthy lives – like online learning, working and telemedicine tools – should be freely and widely available, along with necessary and relevant information and support. I am most worried that the scope of tech companies’ impact on our lives will become so deep, sophisticated and far-reaching that we will fail to see and resist it or grow weary of doing so.”

Social media enabled us to connect with people anywhere in glancing ways; video conferencing in many forms – virtual conferences, happy hours and so on – will let us connect in more direct and meaningful ways. Jeff Jarvis, director of the Tow-Knight Center and professor of journalism innovation at City University of New York

Jeff Jarvis, director of the Tow-Knight Center and professor of journalism innovation at City University of New York, commented, “Yes, there may be unintended positive consequences, including greater awareness of racial inequities in society; less travel and thus less environmental damage; greater ability to work at home and remotely and be closer to family. But we cannot gloss over the still-unknown health repercussions that millions of needlessly infected people will have to deal with; the severe economic impact on so many sectors of a service economy permanently affecting the employment of people in lower-paid jobs; the likely permanent economic damage to universities and colleges as institutions; the lost educational time for children during the pandemic; and mental stress on everyone. As much we may now suffer Zoom fatigue, I believe that in the long run, having become accustomed to seeing people in online calls, we will find they provide richer interaction. At work we will still be addicted to having too many damned meetings but if we can waste less time traveling or commuting to them, all the better. Social media enabled us to connect with people anywhere in glancing ways; video conferencing in many forms – virtual conferences, happy hours and so on – will let us connect in more direct and meaningful ways. I would like to think that we would see the value in gathering and sharing health data at a level that would allow us to spot and treat problems early in their spread in the future, but I fear a growing moral panic around data may prevent that.”

Jillian York, director of international freedom of expression for the Electronic Frontier Foundation, wrote, “I expect that, when it comes to technology, our ‘new normal’ will be an even greater dependency on privately owned infrastructure and platforms, making us more beholden to Silicon Valley than before. I worry that the amount of time that we’re now spending at home has led us to this greater reliance on it, and that companies are not adapting along with us. When it comes to platforms, specifically, one of my biggest concerns is the impact they have on our speech and our well-being or dignity. On the one hand, hate speech is rampant and companies are responding piecemeal. On the other hand, at a time when many of us need platforms for our livelihoods, companies are cracking down prudishly on nudity, sexuality and the human body. The impact that this has on sex workers, burlesque performers and others whose work touches on these themes must not be ignored; by banning content around these topics without their consultation, we’ve essentially created an untouchable class of workers.

“I worry about the unaccountability of Silicon Valley and the ways in which corporate policymakers practice ‘both-sidesism’ in order to craft policies that benefit the lowest common denominator without upsetting too many others. I worry about the fact that so many people are willing to hand over the governance of their speech to unaccountable actors. I worry about the potential for technology companies to keep our own history from us – already we’ve seen images from U.S. protests taken down (often for violating rules on ‘graphic violence’ – even when it’s the Feds committing the violence – or in some cases, bans on nudity), echoing what Syrians have been pointing out for years about the erasure of videos, many of which contain documentation of war crimes, emerging from their country. I worry about the continued capture of data for no purpose other than to sell us more stuff we don’t need.”

Morgan G. Ames, associate director of the University of California, Berkeley’s Center for Science, Technology & Society, responded, “While I am heartened by the #BlackLivesMatter protest movement in the United States as well as protest movements in Hong Kong and elsewhere around the world, I look to previous disasters and broader trends as a probable guide to what will be coming. And what I see are too many opportunities for the powerful to retrench and expand their power. Ubiquitous surveillance, increasingly fascist policing tactics, the expansion of hate groups that amplify the worst state ideologies, and the widening chasm between the ultra-rich and everyone else are all global structural trends that will be incredibly difficult, and incredibly disruptive, to reverse. As much as I would like to hold out hope that the disruptions caused by the novel coronavirus can be turned toward social justice, the evidence so far that this is the case is really not good.”

Vint Cerf, Internet Hall of Fame member and vice president at Google, observed, “We may see more flexibility in work-from-home provisions. Travel may be less necessary thanks to video conferencing. I have maintained significant international interactions despite time zone challenges for the past three months. I further expect:

• Cloud computing and cloud commuting!
• We will see an Internet of Medical Things (sensors mostly), as remote doctor house calls escalate. There is an interesting tension involved in digitally linking a lot of one’s online life: calendar, messaging, travel, geo-tracking/location – all this information can be usefully correlated to make life easier but, if exposed, also erodes (destroys?) privacy. The more we rely on online resources, the more tempting it is to interlink information to take automatic and useful actions.
• Reminders and notifications, etc. For example, I am on email a lot of my time, and getting an email saying a FedEx package has arrived is actually very helpful. Of course, if there are too many ‘messaging’ applications all running at once they ‘self-pollute’ as in getting an email because you have a LinkedIn message (Aaaaargh!).
• I am optimistic about the use of information technology to automate chores and to facilitate cooperative work. Shared access to Google Docs has been a remarkably enabling capability – shared spreadsheets for tracking group activity for example. Still, there is the exposure of personal information, lax security leading to serious compromises, poor user attention to security. Reliance on autonomous software leading to unexpected failures and consequences.”

Christina J. Colclough, an expert on the future of work and the politics of technology and ethics in AI, observed, “Unless our governments step into another gear, we will:

• Become super-surveilled at the expense of our fundamental rights and human rights.
• Work will become more and more individualised and precarious as companies first cut costs by making working from home the norm and then by hiring contract workers rather than permanent employees.
• Mental health will suffer as loneliness, financial struggles and competitive forces pressure individuals.
• Innovation will decline as social capital declines due to the above.
• Workers who need to go to work (physically) will be segmented from the ‘others.’ I am tech optimist under the condition that it is regulated and governed.

“I would like the following to be regulated:

• Improved workers’ data rights. These are either weak in current regulation, or nonexistent.
• Collective data rights. All data regulations (bar some discussions currently held within Indian Parliament) are concerned with an individual’s rights. We need to think of communities, of workers, of citizens, of businesses and of the relationship between state, market and civil society and ask: How can we benefit from digital tech so it benefits people and planet?
• We must break up Big Tech. Its power is unfathomable and comes even at the expense of democracy and governments’ scope to regulate.
• Public procurement must include a demand that all data generated and produced is shared between public and private actors.
• We must globally enforce the principle of data minimisation and, preferably, data emphermality.
• We need to talk redistribution again and close tax havens. Probably tax revenue and not profit.
• We need vastly improved rights over data inferences.

“Among my worries are these:

• That we lose the right to be human, in as such that who you are, what you want, your dreams, desires and aspirations become subordinate to algorithms and algorithmically defined choices on your behalf.
• That we are monitored and surveilled at home, in the public space and at work without the means and power to resist.
• That democracy will suffer, as the public sector is fundamentally dependent on data from tech companies and all that that entails of desired versions of ‘reality.’”

The failures of social media and AI are not technology problems. They are problems of human design and execution. Alan D. Mutter, a consultant and former Silicon Valley CEO

Alan D. Mutter, a consultant and former Silicon Valley CEO, wrote, “We are not going to code our way out of the moral and political mess we are in. Technology will help if the right people do the right things. It will do epic damage if they don’t. The social media were hijacked by thugs and trolls to do incalculable damage. Their efforts were at once ignored and abetted by Facebook CEO Mark Zuckerberg and his ilk to amp up page views to boost ad revenues. Social media had great promise to level the intellectual playing field by giving everyone the power to give or get whatever information they wanted. Instead, the social media have become treacherous cesspools of mis- and mal-information. Artificial intelligence can do wondrous things so long as it is properly trained and deployed. That is its notable fail. For instance, AI often fails to accurately recognize the faces of people of color. When AI is used to recommend sentences for criminals, it tends to discriminate against people of color. The failures of social media and AI are not technology problems. They are problems of human design and execution. Technology is only as good as the people who devise and control it. I am less interested in potential technology advances; I am worried about whether new developments will be wisely and safely deployed.”

Kathleen M. Carley, director of the Center for Computational Analysis of Social and Organizational Systems at Carnegie Mellon University, commented, “More people will be able to work remotely, allowing companies access to greater pools of talent, and a possible leveling of pay across cities. There will be an increased understanding of viruses and how to create vaccines and improved technology to support health care. There will be regulation of and self-imposed constraints on social media platforms.

“There will also be: increased public understanding of the limits of, and problems with, machine learning; police-hiring reform; an international response to disinformation; improved technologies for group meetings online; new agile business models for technologies that mainly employ the web; improved health standards in schools and public places; improved sick leave policies; a decrease in business travel, possibly leading to a better carbon footprint; less middle management. There will be a small increase in automation, but more effort on designing and building even more automation for the home and small businesses that will become more ubiquitous and some type of certification for AI to show that it meets some ethical standards. There will be certification for online tools to show that they meet some privacy standard.

• Expect to see: increased access to the internet; more stores that operate only for pickup and returns; more mail-in voting, and experiments with online voting; increased provision of medical advice and appointments online; increased online services for legal issues.
• There will be: more jobs requiring more computer skills, or skills with online web tools; improved search routines; new parental control panels for online-group-meeting technologies; new toys that support interaction through the internet for very young children and grad school ‘children’; an increase in self-paced online master’s programs for those working remotely.
• There are some things that are likely to reduce the quality of life: a decrease in the variety of items carried by grocery stores and, indeed, all stores; a decrease in gourmet food items, specialty tools, and high-end fashion or a major increase in their cost; favorite restaurants will have closed; food prices will increase.
• There will be an emergence of an overwhelming number of stories, movies, songs dealing with the pandemic.
• In many countries, there will be fewer women in the workforce, and fewer women in schools.
• There will be an initial increase in income disparity, which should eventually be reduced through an increase in service jobs and greater access to the internet.
• Scams, fraud and price gouging will rise due to new internet services, delivery services and online shopping services.

“Other things – it is not clear if they will be good or bad, but are possible:

• There will be a new baby boom entering preschool and kindergarten in 2025.
• Expect to see mandatory health screening in organizations.
• I hope we will increase the national debate and create a shared perception about what level of regulation is acceptable on what type of technology.
• That there will be recognition that disinformation is like pornography and it has to be treated similarly in legal terms. There will be improved transparency through online access, etc., of health processes, legal and government processes and assorted other processes.
• There will be certification programs for privacy-preserving software and for ethical software and there will be international treaties relating to information on social media.
• There will be more funding for research on robotics for home use, and a consequent transition to market, improved technologies for measuring and removing particulates from the air, improvements in our understanding of how viruses and bacteria impact the human body, and so increased speed in generating and testing vaccines. If the cost of computing does not go down, it will slow down the development of the Internet of Things, however, we should expect to see more smart technology in the home and workplace.”

The U.S. court system has been all but shut down during the pandemic. Some jails have released large numbers of lesser offenders to prevent pandemic blooms. This pandemic straw will break the judicial backlog’s back, and a number of new approaches will take root. I predict this will also force legal reforms in how trials are conducted, which may even cause major changes in the legal profession. Sam S. Adams, a 24-year veteran of IBM now working as a senior research scientist in artificial intelligence for RTI International

Sam S. Adams, a 24-year veteran of IBM now working as a senior research scientist in artificial intelligence for RTI International, wrote, “The confluence of the global pandemic and the U.S. presidential election cycle is likely to accelerate a large number of large-scale changes in multiple domains and industries. Given the caveats of no multiple concurrent pandemics and no revolution-scale social unrest, these changes will likely accelerate a number of positive transitions that will improve life in general.

• Telework and resulting de-urbanization: The forced telework situation due to the pandemic has opened many eyes to new possibilities. Living in the city to avoid nasty commutes gives way to moving to the country and buying land vs. a high-priced apartment. If commuting patterns change drastically, then lots of other dominoes fall, including pollution and its impacts.
• Telehealth is here to stay: No way customer management systems will return to requiring in-person visits for practitioners to get paid. This will accelerate other forms of telehealth, expand the physician assistant and nurse practitioner ranks, and allow doctors and specialists to telework as well, resulting [in] more optimal use of medical resources without reducing quality of care. I expect quality of care by 2025 to actually improve because of this transition.
• Tele-justice: The U.S. court system has been all but shut down during the pandemic. Some jails have released large numbers of lesser offenders to prevent pandemic blooms. This pandemic straw will break the judicial backlog’s back, and a number of new approaches will take root. I predict this will also force legal reforms in how trials are conducted, which may even cause major changes in the legal profession.
• Tele-education: Forced virtual schooling (where most parents are also forced into part-time homeschooling as well) forces state public school systems to create virtual curricula, which is then available to non-local, non-physical attending students, including traditional homeschoolers. Competition for quality and the digital nature of the content transforms the education system into a hybrid physical-virtual system, where access and quality of content and instructors is better distributed. The MOOC revolution in college and professional training will accelerate into the primary/secondary grade levels, and commercial education content providers will grow dramatically as parents of even public school children are able to augment their kids’ education with high-quality commercial sources, cafeteria-style at low costs.
• Communication networks: In 2025, 5G deployment is widespread, driven by a national mandate to eliminate internet have-nots. Broadband access becomes a human right-level issue.”

J. Scott Marcus, an economist, political scientist and engineer who works as a telecommunications consultant, predicted, “The impact of the pandemic is large, but the world will eventually recover (assuming that the virus does not mutate to a still-more-dangerous form). This was the case in 1919 and there is no reason to expect anything different here. Changes such as remote work, teleconferencing, telemedicine and remote learning are mostly positive. The changes that have emerged were technically feasible for years but held up by institutional rigidities.

“Things will not go back to where they were – not entirely, anyway. As a whole, I think most people will be worse off, not solely because of the pandemic, but at least as much due to intensifying trade wars, a decline in international cooperation and more. The impact of climate change will still not be catastrophic, but it will continue to grow. I hope for the acceleration of trends toward remote work for jobs in the upper-income quartile or two. The greatly increased use of teleconferencing, with a corresponding decline in travel; tourism will take a long time to return to previous levels, if ever. Increased reliance on telemedicine. A major retooling of the education and training systems was needed anyway, not only to shift to remote learning (which is not simply the same as current practice done from afar), but also to lifelong learning.

“My worries are information bubbles, fake news and their negative impact on traditional (more reliable) news media and public broadcasting. I worry about the growing dominance of a small number of platforms. My worry for AI and big data is challenges with explainability.”

Glenn Edens, professor at Thunderbird School of Global Management, Arizona State University, previously a vice president at PARC, observed, “There is a good chance by 2025 society will have forgotten all about the current crisis. A key question is, how soon do we find a viable vaccine and how long does it take to put that into production, and when does it become part of the annual flu-season vaccine? If for some reason a vaccine and treatment continue to be elusive, then all bets are off for recovery by 2025.

“The economic fallout from the current crisis will likely take a decade to ‘fix’ – we should be prepared for five to seven years of lower growth prospects, higher taxes, continued failures of firms and an uneven recovery. It is reasonable to expect that some industries will find it harder to return to ‘pre-COVID-19’ status quo. Some will not recover – for example, e-commerce, on-demand delivery and working from home are not retreating. Many firms are realizing they don’t need huge commercial real estate or physical infrastructure – I’d predict a significant restructuring of commercial real estate. The displacement of brick-and-mortar retail by e-commerce, which has been steady and slow, has been kicked into high gear – how will the convenience of e-commerce versus the experience of physical retail unfold? My bet is that many brands and chains will not survive and the very nature of a ‘shopping mall’ will have to change dramatically – these facilities will survive, as will site-specific retail experiences. Consumption = convenience, so I’d suggest e-commerce is likely to jump to account for 50% or more of all retail sales and it will continue to grow.

“The conflict of the individual versus the good for the commons has been vividly brought to the forefront, and so far the results are not looking so good for the commons. While working from home (or remotely under different scenarios) is not perfect or anywhere near as good as it could be, it is here to stay. Many firms are discovering it is very cost-effective. The jury is still out on the true impact of productivity gains or losses due to working from home. Many of the firms I’ve talked to are seriously thinking about incorporating working from home as a long-term part of their human resources and commercial real estate strategy. This will continue to provide funding for more innovations in the communications technology sector – we are already seeing improved security and some small advances in user interface and user-experience improvements (we may finally get real spatialized audio).

“There is a dark side of these tools, which is not well understood yet – many managers I’ve spoken to are intrigued with (giddy about?) the increased tools for monitoring employees, their work output, productivity, work styles and intricate details of their behavior – this will be exploited and may lead to unintended consequences. At the same time, it is interesting that the ‘internet’ didn’t collapse – it held up pretty well, and it is pretty clear that investing in high-speed internet access is going to continue to set geographic areas apart economically. We seem to also be getting more serious about security. Longer-term it is clear, of course, that society will continue to increase its dependence on digitally intermediated systems for every facet of life: health care, education, shopping, groceries, entertainment, transportation, work and finance – that trend is unstoppable. At the same time, we are a social species and we crave social interaction – risks will not sway us. :)”

Gregory Shannon, chief scientist at the CERT division of Carnegie Mellon University’s Software Engineering Institute observed, “I see willingness to trust and flexibility in trust as a key element of the ‘new normal.’ Previous trust modes/models/habits/norms will evolve, and those most successful in the new normal will have adapted/optimized their approaches on trust. Those who don’t adapt/evolve their approach to trust will be hampered, inefficient and even isolated in the new normal.

I see willingness to trust and flexibility in trust as a key element of the ‘new normal.’ Previous trust modes/models/habits/norms will evolve, and those most successful in the new normal will have adapted/optimized their approaches on trust. Gregory Shannon, chief scientist at the CERT division of Carnegie Mellon University’s Software Engineering Institute

“The new normal will continue and accelerate the move towards digital spaces, which, without in-person interaction, are abstract and hard for many to grasp. I find it interesting that many modern efficiencies are based on getting many people physically close together. Transportation, sports events, restaurants, education, work teams, hospitals, city parks, gyms, places of worship, Fifth Avenue, etc. Who and where do we each trust to get close to others? Can we get ‘close’ in a meaningful way via technology? It’s not clear to me how.

“Will we see an exodus from cities as density becomes more of a bug than a feature? How will we meet new people? Will it be much more localized, like to our neighborhood? I expect a real increase in social isolation, especially for those older, or less tech savvy, or with few resources to connect virtually. I expect smart virtual avatars/agents will make and manage connections. They can suggest/negotiate introductions to new colleagues with relevant yet diverse perspectives. The agents could also warn/caution when new colleagues seem insincere, untrustworthy or even artificial.

“I expect we’ll see much better virtual collaboration technologies. From wikis and such to continuous virtual conferencing. I worry about the availability of accessible, stable and secure bandwidth. The current ‘best effort’ residential connectivity plans are failing. There are too many dropped calls, glitchy video, audio drops (every other word) and a lack of scalability for group discussions. Privacy is also certainly an issue. If these are not addressed well it will increase social isolation.”

Chris Arkenberg, research manager at Deloitte’s Center for Technology, Media and Telecommunications, predicted, “While a five-year horizon will see some classes of society claiming benefits from the COVID-19 discontinuity such as more remote-working arrangements, fewer commutes, better habits in many high-traffic institutions, etc., many will still be under the economic downturn. Many jobs are simply disappearing under the twin engines of small-business destruction and enterprise-scale automation. More job providers are already seeking the security of automation to hedge against the next crisis. Eventually COVID-19 will also likely accelerate the deconstructing of an aging capitalism that fails to allocate resources to teachers, workers, ‘essential services’ and many other economic sectors that have been undervalued while favoring rent-seekers and financial vaporware that adds no real value to society. This will take 10 years at least.

Eventually COVID-19 will also likely accelerate the deconstructing of an aging capitalism that fails to allocate resources to teachers, workers, ‘essential services’ and many other economic sectors that have been undervalued while favoring rent-seekers and financial vaporware that adds no real value to society. Chris Arkenberg, research manager at Deloitte’s Center for Technology, Media and Telecommunications

“At the same time, global political leaders who recently rode a far-right, nationalistic wave of anti-immigration will see more election cycles by 2025. With such strong economic challenges, it is unclear if nationalism will retain its influence or if there will be a mandate for a more technocratic and educated leadership. One might hope for the latter, given the [Trump] administration’s failure to manage COVID-19. In short, a five-year horizon will likely still feel disrupted and degraded for most, while a 10-year horizon may see some of the sea changes underway that were only amplified by COVID-19 start to yield meaningful results.

“The reality is that global, national and state institutions are being reconceived under the impact of globalization, the internet, global warming and, now, global pandemic. There will be a rocky transition to the next stable state.”

Kenneth Cukier, senior editor at The Economist and co-author of “ Big Data ,” said, “I see this for 2025: Economic crises, less global trade and constant international political conflict. Companies substituting technology (machines and algorithms) for human labor. A rise in populist or ‘infotainment’ governments means serious, long-term problems aren’t addressed by the state, and well-meaning civil institutions can’t have the impact they’d like.

“The educated, wealthy, moderates (aka ‘elites’) retreat even further from mainstream society, believing the situation unfixable and to avoid being a target of attack. Worthy social-justice issues like racism get hijacked by extremists, creating a ‘cultural revolution’ of intolerance that crimps free expression and ideas.

“New technologies will greatly improve the quality of life, such as AI in health care. We will be able to scale up productivity to new heights by applying software and data to all areas of economic activity. Tech will also be on the front lines of responding to climate change. But tech will continue to foment huge problems like misinformation and social platforms that drive people apart. It will create new problems, such as dominating the business landscape by dint of size and scale that offline players can’t compete against. And in tech will be the vital ingredient of a new class of weaponry without safeguards to control it well.”

Stephen Downes, senior research officer for digital technologies with the National Research Council of Canada, commented, “The net result of the pandemic will be an increased recognition of the role of governance and civil society, seen in an increased interest in social and economic support, including, for example, the need for public health care and for income support. It will also be seen in greater social and civic responsibility, including new controls on policing and greater access to services for minorities and underserved populations. And it will be seen in a wider recognition of social responsibility, for example a return to more progressive taxation, especially corporate taxation, as a response to income inequality.

“The most significant change could be summarized with the slogan ‘protocol, not platform,’ as Mike Masnick argued last year . The idea is that instead of depending on a specific social media application to connect with friends and colleagues, people could use the application of their choice and use a common messaging standard. This makes it more difficult for platforms to shape discourse using algorithms and to monetize discourse using tracking and advertising. The current structure of dialogue and media privileges extreme and provocative content, which tends to polarize society and to make it more difficult to come to consensus on social issues. Discourse that is more cooperative and creative enables constructive responses to be adopted society-wide to pressing issues of the day, including but not limited to equity, environment, prejudice and policing. With common communications protocols, solutions to pressing issues will begin to emerge. Common protocols also enable greater security, through such mechanisms of zero-knowledge proofs, for example. This allows better insight into the effectiveness of social programs and enables governments and critics to evaluate innovation on more than merely financial or economic criteria.

“Our experience during the pandemic showed clearly how even modest improvements in interoperable communications can have a significant effect. Before the pandemic, there was no incentive to support widely accessible cross-platform video conferencing. Then we had Zoom, a simple tool everyone could use, and suddenly we could work from home, learn remotely or host conferences online. Having learned how convenient and efficient so many online services have become, we will be much less likely to commute to work, attend residence-based campuses or fly to conferences. This makes the world of work, learning and commerce much more accessible to large populations who previously did not have the resources to participate, and greatly increases our efficiency and productivity.

When technology divides us, it also disempowers us, as everything about us becomes subservient to the conflict. Our agency, our identity, our activities – all these become the means and mechanisms for one faction to fight the other. Stephen Downes, senior research officer for digital technologies with the National Research Council of Canada

“My concern about the near future is that our technology choices will force us into mutually exclusive and competing factions. These factions may be defined politically or may be defined by class or race, by economic status or by power and control. Technological dystopia occurs when one faction uses technology against the other, perhaps by means of surveillance and spying, perhaps by means of manipulation and misinformation or ever by means of hacking and disruption. When technology divides us, it also disempowers us, as everything about us becomes subservient to the conflict. Our agency, our identity, our activities – all these become the means and mechanisms for one faction to fight the other. This is a worry about technological public spaces becoming private spaces: There’s no application we can use or no online space we can go that isn’t owned by some entity and designed to further the objectives of that entity, with the social goods of individual freedom and social cohesion taking a back seat to those objectives. It’s the sort of world where we no longer own things, but can merely lease them, subject to the terms, conditions and digital rights management of the technology company. It’s a world in which there is no space for creativity or free expression outside the constraints of end-user licensing agreements, and no public space for discussion, decision and action where the needs of society can prevail over private and corporate interests. By 2025 we will have a clear idea whether we are slipping into technological dystopia. The more difficult we find it to interact on an equal basis with people from other countries, other cultures, other political beliefs or even other platforms or social networks, the less likely we are to be able to find common solutions to global problems. The more prevalent surveillance and control through technological means becomes, the less likely a less-powerful people can redress the excesses of the more powerful. These, eventually, will manifest in physical symptoms of dystopia: shortages, outages, civil unrest, open conflict.”

A lawyer and former law school dean who specializes in technology issues predicted, “There will be greater awareness of need for broadscale safety nets for employees – workforce employment protections (such as those implemented by EU). There will be greater societal demands for public health and safety protections supported by governments. There will be a widespread demand for more effective leadership of government institutions. Just contrast how the leadership overseeing the COVID pandemic problems in New Zealand, much of Europe, Taiwan and South Korea with the anemic, chaotic leadership in the U.S. People will demand more and better leadership traits in their elected leaders. My hopes are for better social media ‘ethics’ by movements to constrain and reduce hate speech, overt hatred online and manifest dishonesty on social and political issues. A greater societal awareness of need to rely on truth-telling online, especially the major influential sources (Facebook, Twitter, etc.) while recognizing that some things are opinions and should be respected as long as not false, defamatory, hateful, likely to inspire hatred, etc. There will be a movement from the essential lawlessness of the internet to a demand for a more civil and civic discourse approach. I worry over the tech companies’ lack of respect for the importance of civic discourse on their platforms. Much of the social media space is essentially the Wild West: no laws, no rules, hate speech is permitted if it supports advertising revenues, etc. Those companies’ employees are revolting within the context of their employment, and they are demanding that the corporate leadership grow a spine and step up against the voices of discord, hatred, anarchy, etc.”

Amali De Silva-Mitchell, a futurist and consultant participating in multistakeholder internet-governance processes, said, “Technology will ease the work-life balance; increase productivity; help reduce carbon emissions; allow for savings on infrastructure expenditures such as roads, although there should be more spending on internet infrastructure and actions to enable universal access. Life may seem to speed up, and new technologies that were supposed to still be in development for a decade will become available sooner. In-person social life with a human touch will be restricted and perhaps even mistrusted. The packed pub or tea house will only be open to those who can provide proof of vaccination.

“Evidence-based identification to show ‘purity of health’ and even health histories will be required everywhere. Face coverings will be commonplace, and each person may be embedded with an ID chip that can be tracked on the street. Outward appearances may appear to be the same as today, but the underlying monitoring of each person will be much greater. People will trade privacy for a semblance of the old normal. People will become more aware of their actions and feelings and be knowledgeable about repercussions. It is possible that brain waves will be used to monitor the emotional space of the public so as to predict behavior of crowds. We may see new forms of safeguards or barriers in projections via holograms which will also be common at business meetings.

“AI will be everywhere, but there will be issues with the quality. The individual’s self-identity could decline, and the need to conform to a norm increase, as being out of step will create the need to sort out the exceptions. People will become more managed, spontaneous behavior will be discouraged, although creativity at work will be encouraged. Humans will be replaced in many settings by robots, forcing them to compete; economic security may become something of the past unless the state provides universal benefits. People will guard their minds as if they are a gold mine as that will be the ticket to their individual sustainability.

“Medical technologies may assist humans to live a full life, from telemedicine 24/7, to new medications from AI developments, to new monitoring devices and delivery devices, prosthetics, etc. Items such as clothing, footwear, nutrition, household goods, vehicles, etc., could be designed with technology to optimize output as well as service and be produced or delivered at reduced cost. Waste minimization, safekeeping, comfort, specification and adaptation will be key. Minimizing expenditures will be key for the average working person, hence technologies that assist with that goal to produce the product or service at little cost the consumer will do well, hence the trend to AI-driven technologies for production, etc. Wearable technologies will be important, as people keep all their possessions close to them for safekeeping, hence there will be more and more micro products and perhaps the use of holograms to assist with screen display. Voice and sound technology will assist the elderly and disabled in a very beneficial manner, as will text-to-speech and speech-to-text. These applications will be developed further to assist with everyday work productivity. The need to remember things will be something of the past.

“People are giving up a lot of privacy to receive the benefits of technology. Data risk management in an ethical manner is critical. Standards will lag behind new technical developments. The even greater risk will be the lack of transparency around emerging technologies, and thus the lack of feedback from the public to mitigate the risks of these new developments until an event occurs. A few companies will have data concentrated in their hands and any mismanagement, including poor ethical standards, could have serious outcomes.”

Greg Sherwin, vice president for engineering and information technology at Singularity University, responded, “The new normal will include a greater awareness of systemic dependencies and the need for social goods. Linear thinking and highly individualistic, reductionist approaches to society and the planet will shift towards communitarianism. The myth of social atomism is being broken and more will observe the harm of that model on individual belonging and health as well as social and planetary cohesion and survival. That being said, privacy will continue to slide away as a mythical value. Algorithms will continue to rule our lives but will be questioned as to their validity, bias and rules for human appeal. We will also have quickly discovered before 2021 that we over-indexed for how we thought the pandemic would change our view towards health in our surroundings. Instead of the overarching narratives about how offices and architecture will never be the same, we will have found common ground with the human experiences of 1919 – where everyone quickly returned to their normal social habits.”

Mike Godwin, former general counsel for the Wikimedia Foundation, wrote, “The ‘new normal’ has the potential to be more humane for workers in many ways. First, it seems clear that we are learning rapidly the extent to which ‘knowledge workers’ can work effectively from home, provided that they have the right informational infrastructure that supports such remote work. Cutting down on the need to commute, making schedules flexible and increasing the ability for employees to be caregivers and parents while working will be helpful.

“Second, there is a growing consensus that providing income security is the right approach to coping with abrupt economic downturns that can be caused by pandemics, by climate change, and by social unrest associated with both pandemics and unrest – including increased migration, which will be a major disruptor in this century. The greatest single improvement I hope for is increased access to reliable broadband internet for the purposes of remote work, as well as the more efficient coordination of aid and resources in response to weather crises or public-health crises. The digital devices at the endpoints of the broadband infrastructure (personal computers and phones, primarily, but more and more devices with other functions) already will have a great deal of local processing power, but the key point on the critical path will be the prioritization of broadband access that’s inexpensive, robust, capacious and widely available in small towns and rural areas. Enabling competition and appropriate government subsidies and other support will likely play a central role in keeping prices down and keeping capacity rising. I worry that processing power and widespread data sharing will make it increasingly easy for individual privacy to be eroded, not least through technologies like facial recognition but also through traffic analysis and aggregation of individual transactional patterns. The amount of processing power this kind of monitoring and tracking of individuals will require is already here.”

David Krieger, director of the Institute for Communication and Leadership, based in Switzerland, commented, “The growing need for a viable vision of a global future will (hopefully) shift political discourse away from traditional ideologies toward new horizons. Even if the impact of medical science on politics may be short-lived and ambiguous, the impact of digital technologies on society is enormous and will continue. Both in the private and the public sectors, in education, health care, research and other areas, organizations of all kinds have realized that home office, virtual delivery of services and products, virtual collaborative work, new work and decentralization function very well and reduce costs as well as solve pressing environmental problems.

“In the trade-off between liberty and security/health, security seems to have better cards. This becomes even more apparent when we consider that the shift of more governmental and business activities into the cyber realm will bring greater dangers of cyber criminality and cyber warfare, which in turn demand much greater investments in cybersecurity, or indeed, entirely new concepts of security and accompanying social and organizational changes. David Krieger, director of the Institute for Communication and Leadership, based in Switzerland

“Many digital immigrants have been quickly and even forcibly ‘naturalized’ into the digital world, and traditional top-down, command-and-control management has received perhaps a death blow. There is a clear need to reduce bureaucracy and cut red tape, not only in health care but in all areas of society. The virus has disabled not only many people, but also many traditional convictions about social and economic order, about the way things have to be done.

“A further impact of the pandemic will probably lead to increasing demands for transparency and open information. Already many accuse China of dangerous censorship and secrecy with regard to information about the outbreak. Scientists have joined in a worldwide exchange of data and research. Publishers have torn down paywalls. Open access to information of all kinds is considered a priority. Intellectual property claims are becoming suspect. In addition to this, governments are deploying tracking apps, and citizens are accepting more disclosure of so-called ‘personal information.’

“In the trade-off between liberty and security/health, security seems to have better cards. This becomes even more apparent when we consider that the shift of more governmental and business activities into the cyber realm will bring greater dangers of cyber criminality and cyber warfare, which in turn demand much greater investments in cybersecurity, or indeed, entirely new concepts of security and accompanying social and organizational changes. Taken together, it appears that in the wake of the pandemic, we are moving faster towards the data-driven global network society than ever before.

“Some have predicted that the pandemic will end the ‘techlash,’ since what we need to survive is more information and not less about everyone and everything. This information must be analyzed and used as quickly as possible, which spurs on investments in AI and big data analytics. Calls for privacy, for regulation of tech giants and for moratoriums on the deployment of tracking, surveillance and AI are becoming weaker and losing support throughout the world. Perhaps traditional notions of civil liberties need to be revised and updated for a world in which connectivity, flow, transparency and participation are the major values.”

The sections of this report that follow organize hundreds of additional expert quotes under the headings that follow the common themes listed in the tables at the beginning of this report. For more on how this canvassing was conducted, including full question wording, see “ About this canvassing .”

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Coping with COVID-19: U-M students share their ‘new normal’

Seniors (left to right) Kate Lytchakov, Devin Raymond, Caitlin Shyuu, and Nicole Wozniak take grad photos in the Law Quad while practicing social distancing.

For students, this month with COVID-19 has been framed with uncertainty and stress. Seniors rushed goodbyes, underclassmen quickly vacated dorms, and many found themselves back at home only a few days after spring break. In the middle of this has been the immense university-wide effort to make coursework accessible, engaging and accommodating, a sign of the university’s ability to adapt even in the most turbulent times. 

While students say adjusting to coursework online and this “new normal” has been an ongoing challenge, pockets of positivity and optimism have emerged, illuminating now more than ever their support of each other, and faculty commitment to their education. 

Here are eight stories from U-M students reflecting on their experiences during this recent transition:

Eric Payerle, junior, Ford School of Public Policy

“While it’s been difficult to spend much of the day at my desk transitioning from video calls and lectures to plugging away at papers and assignments on my laptop — all while my bed sits two feet away — the professors and faculty have brought good humor to this unpredictable experience. One professor noted we’d inevitably see his children running through the background of his lectures at some point; another, while streaming from her children’s closet, proudly displayed her passion for environmental economics by wearing a Severin Borenstein t-shirt, depicting the face of the UC-Berkeley professor of business administration and public policy, one of the authors we had read in the class.

“My family has also found new uses for video conferencing: Euchre. We’ve always played our favorite card game when we’re all home but now, while stuck inside and spread across three different time zones, we’ve moved our game online, and still kept the usual yelling and complaints. Whether it’s new ways of interacting with my family, new ways of relating to our professors, or a host of positive emails from the Ford School dean, this shared experience has given a new perspective to our relationships with our professors and faculty.”

Shannon Habba, biopsychology, cognition, and neuroscience senior, College of Literature, Arts & Sciences

“From football games to spring break, college seniors look forward to celebrating ‘lasts’ surrounded by our best friends, in a community that has become home over the past few years. While this isn’t the end of our college career we imagined, I am determined to focus on the silver lining: I am so thankful to be able to continue my education, to maintain friendships (virtually), and to know that all of these measures taken are for the safety of everyone in our world. On the bright side, I can actually make it to my 9 a.m. class on Blue Jeans, without needing to leave my bed! 

“As much as I miss being with my friends, we’ve been able to keep in touch with constant Facetimes and scheduled Google Hangouts when we want to coordinate with more people in different time zones. We are even able to watch movies together, virtually, thanks to the Netflix watch-party extension. If there is anything that I’ve learned from my time at the University of Michigan, it’s that opportunities are everywhere, whether you need to look for them or create them yourself. I have found comfort in being able to help our health care workers on the front lines against COVID-19, working as a pharmacy technician at CVS and volunteering to make face masks for our doctors and nurses as the need for PPE rises.”

Muriel Steinke, art & design sophomore, Stamps School of Art & Design

“As an art student who is perpetually frustrated when assignments don’t allow me to fully explore my most ambitious ideas, the downtime in light of recent events was something I was actually looking forward to filling with personal projects. In my mind, I pictured myself painting or drawing every day and feeling creatively refreshed. I brought my easel out of hiding and dug out all of my paint. I braced myself for a flood of quarantine-induced inspiration that would surely serve as a catalyst for my greatest work yet.

“This has not happened. I am not painting or drawing. I am, in fact, complaining and eating a lot of chips. I’ve already rewatched all of ‘Fleabag,’ and I call my friends and talk about nothing for two hours every day. My mom and I are trying to watch all of the Bond movies. I’m halfway through the second ‘Harry Potter’ book. But — I honestly feel okay about it. It’s true I’m not creating a magnum opus, but I’m fine, and I keep laughing at myself, which is just about all one could hope for at a time like this.”

Jared Pavlick, biomedical engineering freshman, School of Engineering

“Transitioning to all online classes has been a bit of a struggle. Since coming home, having online classes makes it tempting for me to sleep in, skip class to hang out with my brothers, check my phone when I’m watching a lecture, or forgo a discussion for a Youtube video. 

“Yet, there are aspects of the shutdown that have been nice. It has allowed me to be with my family for the longest period of time since I have gone off for college. My brothers and I have found that the best way for us to stay sane is to play basketball. Every day we cycle through every pairing of teams, seeing who can win the most games. After playing basketball every day during this quarantine, I am just waiting to get a call from Juwan Howard asking when I can start playing for the team. Although this transition has not been easy, there are definitely silver linings to the whole situation.”

Alex Mullen, film, TV & media senior, College of Literature, Arts & Sciences

“One of the major disruptions this outbreak has caused is that I was forced to shut down the independent film project that I was working on all semester long. The project, intended to be a sort of senior thesis, required about a month-and-a-half’s worth of pre-production and was only about ¼ of the way finished with principal photography before classes moved online.

“Despite not being able to finish a project I kept close to my heart, this time has given me the opportunity to focus on smaller projects that I never would have thought of creating, like essay films. Spending so much time at home has reminded me of some of the things I love about my childhood house and the things about my house that make it home for me. I’ve decided to create an essay film that focuses on those feelings and all of the memories I’ve made here.

“While the change to remote classes online has been challenging, so far my professors have been very accommodating. Only one of my classes, a seminar of six people, has required synchronous class attendance, and that was a decision made by the students due to the discussion-based nature of the class. A wholesome moment I got out of this experience was the opportunity to get introduced to one of my professor’s one-year-old twin cats (very cute cats, I might add). 

“To keep myself motivated, I’ve also started doing fitness challenges with friends — running a mile every day, doing 100 squats and calf raises, and more to make sure we stay in shape and motivate each other throughout our time spent inside. Although the end of my senior year has been more tumultuous than I ever could have expected, I’m excited for the time to try new things and continue to grow as a student and person.”

Anita Michaud, organizational studies & History of Art junior, College of Literature, Arts & Sciences

“Like many other students, my transition to online classes and adjusting to the new normal of working and learning from home has not been without difficulty. Most of my classes this semester are small, and I really enjoyed getting to know my classmates and professor in an intimate setting. Unfortunately, that environment is not easy to replicate virtually, but I think given the circumstances, my professors are doing the best they can. For example, my professor for the history of art class has maintained regular meeting times and has even offered to help students get to the grocery store if they don’t have a car on campus! 

“Finding a routine and pockets of normalcy in abnormal times has been instrumental in staying on top of my coursework and extracurricular activities. I’m the business manager of The Michigan Daily, so I’ve been working closely with the student staff to coordinate regular check-in meetings throughout the semester. Now that I’m home all the time and have significantly more free time, I have the opportunity to cook and catch up on other hobbies I enjoy but don’t normally have the time to do! It’s been fun experimenting with new dishes and trying to replicate some of my favorite meals from Ann Arbor restaurants at home. Some of my favorite meals so far have been lentil soups, chili, and stir fry dishes.”

Anna Biberstein, freshman, School of Nursing

“As a freshman nursing student, I understand the importance of staying focused, especially in my nursing classes like Anatomy and Physiology — after all, I wouldn’t trust a nursing student who doesn’t know how the body works or where the femur is. 

“This crisis is frightening, but when I look at all of the nurses and other healthcare workers boldly doing their part to care for those impacted by this disease, I am all the more proud of the profession I have chosen. It can be easy to fall into the trap of feeling bad for yourself, but I have been trying to focus on the good that is coming out of this situation instead — finally convincing my parents to get a puppy after 19 years, quality time spent with my family, and doing my best to make sure that my grandma doesn’t feel lonely during this time. 

“My professors have been more than helpful and understanding throughout the whole transition; it’s amazing how they have used creativity and technology to adapt. In my Happiness and Health class, for example, my professor asked us to grab some chocolate for a practice in “savoring” — who would have thought that I’d be having a spiritual experience with a Hershey’s bar over Blue Jeans? Not that I’m complaining.”

Caitlin Shyuu, microbiology senior, College of Literature, Arts and Sciences

“When classes switched over to being remote, I had trouble adjusting, not because of the actual switch itself but because of my lack of motivation that followed. Classes being moved online meant my friends slowly started leaving Ann Arbor, and that I would stop seeing the familiar faces that I have been interacting with for four years straight. Graduation being canceled meant that I would not get the opportunity to show my parents, who live in Taiwan and don’t get the chance to visit me on campus, the buildings where my best and worst classes were held, or take them to my go-to restaurants on the weekends. 

“But through the ongoing experience, I’m learning to see things from a positive light. Learning that my friends and family are just a call away brings a steady stream of communication, which in turn gives support, encouragement, and motivation. Having to say our goodbyes so suddenly sucks, but it’s important to keep in mind that we are all in this together…and to the class of 2020: I’m proud of all of us.” 

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