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InterContinental Hotels Group (IHG) Case Study

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Case study: InterContinental Hotels Group

If a corporate website is all about telling a company’s story, then there is one great omission from the site of InterContinental Hotels Group (IHG) – its sponsorship of the 2012 Olympics. The company’s Holiday Inn brand is the official hotel of the London Games, but with the notoriously stringent rules about using Olympic branding to promote services, IHG can’t actually boast about the fact on its corporate site.

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Holiday Inn

Holiday Inn is a ‘tier three’ official provider to the London organising committee, Locog, and while that brand can make use of its status in UK marketing, it isn’t something that IHG can cite in its international corporate communications. That, however, hasn’t stopped Radley Yeldar recognising its website as the third best of the FTSE 100’s.

IHG gets particular praise for being timely and topical in the information it makes available through ihgplc.com. Like many corporate sites, it includes regularly updated news and links to its financial reports, but also more in-depth content directed at investors, media and employees around the world.

The company is also trying to increase awareness of its corporate brand among consumers, currently more acquainted with the consumer brands of its resorts, such as InterContinental and Crowne Plaza.

“There is a benefit to people understanding the portfolio of the brands,” says global external communications director Kari Kerr. This is especially true as IHG adds more country-specific hotel brands. Two new brands – Hualuxe in China and Even Hotels in the US – were recently launched with prominent stories featured on the corporate site.

To some extent, there is already a level of integration between the communications strategies of its consumer and corporate brands, with one community of staff working across all IHG’s digital channels. Community managers for each individual hotel brand are quick to direct enquiries or comments relevant to the IHG corporate brand to the group communications team, Kerr says.

The corporate components of the wider IHG digital community stretch to social media sites, which are linked to from the main website. Those accounts take a slightly different tone of voice. Tweets will not simply be replications or promotions of press releases. Instead, Kerr says that they will usually try to “find a different angle”.

Even with the size of IHG’s consumer-facing hotel operations, a team of just three people monitors conversations going on in digital media from IHG’s global headquarters in Buckinghamshire. Their shifts are staggered to ensure that someone watches the wires seven days a week.

“If there is a negative story breaking, we can respond instantly,” says Kerr. “We have had a couple of instances where we have done that.”

She cites a 2011 terrorist attack on the Inter-Continental Hotel in Kabul, Afghanistan, which is not part of IHG. The corporate communications team took to social media sites to let analysts and media know that the hotel affected was not one of the company’s properties.

This was an example of connected corporate communications being vital to preserving the brand’s reputation.

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The heartbeat of millions of guests

case study intercontinental hotels group

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Hotels responding to social alerts

  • Case Study: Listening to the Heartbeat of Millions of Guests ➜

With guests checking in and out of its 798,075 hotel rooms every day, IHG needs to have a finger on the pulse of guest experience. In order to holistically measure and improve customer experience across its many locations, IHG partnered with Medallia and Ipsos Loyalty to elevate its HeartBeat survey program in 2014.

In addition to launching Medallia’s Text Analytics tool which added qualitative insights to the robust reporting platform, IHG also integrated its white-labeled public reviews system, IHG Guest Reviews, with Medallia technology and Ipsos survey methodology. Driven by continuous desire to improve the feedback experience for guests, the integration combined IHG’s private survey tool with IHG Guest Reviews by inviting guests to leave a public review at the end of the post-stay survey questionnaire.

The Results

IHG uses the integrated feedback analysis to improve operations, transforming insights into initiatives and empowering hotel teams to respond to guests directly. Since 2014, the number of Medallia users has jumped from 7,500 to nearly 40,000. Hotels are paying more attention to social data, too: since launching the social tool in 2017, 88% of IHG’s global estate responds to social review alerts on a regular basis.

Source: Case Study, Listening to the Heartbeat of Millions of Guests

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Project Type

ESG Advisory  

Case Study Title

ESG Strategy & Reporting  

The client  

IHG (InterContinental Hotels Group) Plc is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and one of the world’s largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries.  

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG’s hotels and corporate offices globally.  

Background  

IHG takes its commitment to People and Planet seriously and sets publically available targets and commitments that are aligned to the UN Sustainable Development Goals.  

Scope of Work  

As Corporate Responsibility Director Lisa led the stakeholder engagement strategy, materiality review, communications, and authored the Responsible Business Report. The Report is produced annually and details IHG’s performance against public targets (energy, water, waste, community activites, work opportunities).  

Lisa liaised with Marketing and Communications Teams to embed the ESG narrative in Corporate Communications and in customer marketing.  

A highlight of the year was organising the annual volunteering event – the event in support of charities around the world involved 100,000 colleagues in fundraising and purposeful activities.   

“Lisa brought a brand leadership lens to our Corporate Responsibility work at IHG. This allowed us to better integrate our efforts with those of the Brand Team and enhanced the impact and efficacy of our CR communications. She was also a stellar member of the CR leadership team.”  

Paul Snyder – previously Vice President, Global Corporate Responsibility at InterContinental Hotels Group  

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IHG Leaders Lounge

We built and ran an 'always on' global Community of Practice of 1500 leaders for one of the largest companies in the world. They learn how to lead from each other, and from our 'micro lessons', in just five minutes a day. It's the new way to develop your leaders. And we pioneered it.

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The Company: IHG

InterContinental Hotels Group or IHG is a British multinational hotels company headquartered in Denham, UK. IHG has over 742,000 rooms and 5,028 hotels across nearly 100 countries.

A new way of developing leaders

Tracy Robbins, former EVP of HR at IHG, explains why they introduced a new way of developing leaders at IHG using the IHG Leaders Lounge.

See IHG's Objectives

IHG's Objectives

  • Grow 60,000 rooms over 3 years
  • Introduce new thinking and new values
  • Help globally dispersed leaders share new vision
  • Encourage role modelling of behaviours to embed new culture
  • Increase visibility and accessibility of leadership team
  • Encourage leadership team to engage with employees across the company
  • Encourage feedback from general managers and leadership teams around the world

Corporate Executive Board Case Study

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To drive leadership productivity, InterContinental Hotels Group (IHG) establishes an exclusive online portal for its leaders that enables them to capitalize on the expertise of the leadership team and execution, not just development, oriented leader workflow tools.

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The Results: What IHG achieved

Tracy Robbins, former EVP of HR at IHG, describes what IHG achieved as a result and the financial benefits.

See IHG's Results

The Results

  • Commitment to helping IHG leaders learn
  • Platform for leadership team to take accountability for themselves and their teams
  • Instant two way sharing of ideas and best practice - real-time value
  • Cost benefit from not running courses
  • All business targets achieved

Award-winning Leadership Development

The IHG Leaders Lounge won InterContinental Hotels Group (and us) a string of awards from around the world, including these ones:

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Working with the Leadership Hub team

Tracy Robbins, former EVP of HR at IHG, explains what the Leadership Hub team is like to work with and what value do they add and bring to an organization.

IHG Leadership Development Stories

Franck Merot

Franck Merot

“The concept of the leader lounge is absolutely brilliant! When I first discovered the Leader Lounge, I got surprised and impressed by the fact that leaders would share their mistakes, learning, tools, tricks for the others to learn and grow faster. This is surely part of the winning way and a huge contribution in IHG Success.” Franck Merot, Hotel Manager

Bronagh Lavery

Bronagh Lavery

“I love how the lounge has evolved over the past 2 years in particular, the topics presented for conversation and how it’s going to evolve further in 2016. Great job team and it’s somewhere I like to visit every morning to get a sense of how leaders feel across IHG, inspiring best practices from other leaders and fun and useful tips. Thanks!” Bronagh Lavery, Director Product Management

Ingrid High

Ingrid High

“Think you know I’m a big fan of the Leaders Lounge! I particularly like the “digestable” format in which it’s delivered – I intentionally block 15 minutes off twice a week when I’m in the office to log on and engage, but when travelling, as so many of us do, it’s nice to be able to just log on via phone or tablet,even at the airport, and consume some good content! Thanks for keeping it fresh. P.S. Another element I LOVE is the global engagement!” Ingrid High, Manager Sales & Marketing

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Case study​, intercontinental hotels group, commercial operation date, facility type, energy storage system size, 10-year savings, stem’s learning software and storage counter rising electricity costs.

After exhausting more traditional energy efficiency measures and manual load shifting, InterContinental Hotels Group turned to Stem to reduce energy costs without affecting guest comfort. Stem’s proprietary combination of real-time data analytics, energy storage, and actionable insights had an immediate impact, helping the hotels halt rising energy costs. The modestly sized systems store and deploy automatically to deliver bill reductions every month, and powerful software tools have helped the hotels’ engineering teams to more than double the savings.

IHG is one of the world’s leading hotel companies, with 4,700 hotels and almost 700,000 rooms in 100 countries around the world. Located in the heart of San Francisco, the InterContinental San Francisco (ICSF) is a celebrated luxury hotel that prioritizes sustainability and efficiency.

The hotel relies on energy-intensive systems including HVAC, elevators, and laundry equipment to meet guest needs. When running simultaneously, these systems produce large energy spikes that can dramatically increase monthly utility bills. Prior to installing Stem’s system, demand charges amounted to 30-40% of electricity costs. Extensive energy efficiency measures could not address the hotel’s rising peak demand charges.

Real-time energy use displayed through Stem’s PowerScope software revealed multiple systems deploying simultaneously at especially costly times. Stem’s energy storage automatically deploys to decrease expensive spikes, and the ICSF engineering team leverages PowerScope software to know precisely when to stagger the start-up of other devices.

From Day 1, Stem’s energy storage system began providing automated savings. The Director of Engineering estimates that operational changes enabled by Stem’s software have reduced peak demand at ICSF by 75kW over time, which more than doubles the impact of the storage system’s automated response. Over its lifetime, the energy storage system will provide $84,000 in energy bill savings.

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The impact of COVID-19 on InterContinental Hotels Group: Case Study- Product Image

The impact of COVID-19 on InterContinental Hotels Group: Case Study

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  • Region: Global
  • ID: 5030908
  • Description

Table of Contents

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  • The hotel industry has been hit catastrophically with hotels being closed and global travel coming to a halt, upending global travel. Despite IHG only having approximately 15% of its estate closed at the end of April, the financial results showed the impact this had. Q1 showed global RevPAR was down 24.9% with March being the worst month as RevPAR plunged 55%. April was worse with RevPAR down around 80%.
  • IHG has a greater exposure to China compared to competitors such as Hilton and felt the impact of the pandemic earlier. The hotel group stated that it could only survive 18 months with no capacity in its hotels. In China, only 12 of IHG’s hotels are closed out of the 470 hotels, showing the situation is improving.
  • IHG has secured new financing arrangements, which include amending its syndicated revolving credit facility to include a waiver of existing covenants until 31 December 2021. Additionally, the Bank of England confirmed IHG as an eligible issuer for the UK Government’s CCFF and IHG has issued $600m (US$745.2m) in commercial paper under this facility.
  • This case study looks at how the COVID-19 pandemic is impacting IHG and assesses the company's response.
  • Gain an overview of the current global COVID-19 situation
  • Understand the impact that COVID-19 is having on the lodging industry
  • Assess the impact on IHG
  • Understand what the future may hold for the company
  • IHG overview
  • IHG’ Response
  • IHG Post COVID-19

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

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IHG

InterContinental Hotels Group

Delivering a Massive Open Online Course (MOOC) to 3,000 of IHG’s first-level leaders across the globe using Learning Pool Platform

  • Learning Pool Platform

Employees worldwide

  • Hospitality & Travel

InterContinental Hotels Group is a multinational hospitality company headquartered in Buckinghamshire, England. It operates a family of 17 trusted hotel brands, including Holiday Inn® and the luxury InterContinental® resorts and provides more than 884,000 rooms globally to over 150 million guests each year.

In 2018, IHG carried out a strategic review that highlighted the need for its workforce to have more productive conversations within the workplace. To meet its ambitious growth goals, it was clear that IHG needed its entire leadership base to embark upon a program of training in the art of holding a ‘brilliant conversation’.

Partnering with Learning Pool, Learning Pool Platform was selected to deliver a Massive Open Online Course (MOOC) to 3,000 of IHG’s first-level leaders across the globe. Learning Pool Platform was used as the central delivery tool for the MOOC, with IHG curating content to create a central hub of activity around which a global ‘brilliant conversation’ would take place. Each week, participants would log onto Stream to find a new set of content alongside various conversation challenges. The MOOC was built by IHG’s L&D team using integrated videos and curated content from internal and external sources, for example, TED talks. 

Throughout the MOOC, leaders viewed content and contributed back via Learning Pool Platform to earn XP points in order to complete that week’s level. Every week, IHG also created a live webinar event (integrated directly into Learning Pool Platform) using WebEx. This demanded scaling to cope with all 3,000 participants logging onto the platform simultaneously; something the platform coped with comfortably. These recordings were then made available via the platform for participants to watch again on-demand. 

Lastly, IHG created contribution challenges that required participants to add their own user-generated content to the platform and reflect on what they had learned. Using Learning Pool Platform’s built-in video capture technology, leaders uploaded short videos of themselves answering questions and demonstrating how they would adopt the conversation principles discussed during the MOOC.

The response from leaders was phenomenal; more than 30,000 were generated throughout the MOOC and more than 1,500 videos were added to the platform. These contributions came from colleagues in 42 different countries.

Videos added to the platform

Different countries contributed content

Responses generated throughout the MOOC

More in-depth analysis has indicated a clear progression of thought throughout the MOOC with increasing numbers of learners committing to implementing changes in their behavior and providing evidence of how they have tested new techniques in the workplace. In complete contrast to most MOOCs, leaders on IHG’s ‘brilliant conversations’ actually increased the amount of time they spent on the platform week-on-week.

Measuring the Value of Social with xAPI

Following the MOOC, IHG was keen to measure the actual impact the learning had had on behavior. Throughout the MOOC, learning data was collected and stored in Learning Pool Learning Record Store. Retrospectively, Learning Pool’s data scientists were able to analyze the conversations to see how many people were actually doing something in the workplace by the end of the five-week experience. 

Using an approach to measure the quality of online conversation in a learning environment (Cognitive Presence), Learning Pool was able to map the submissions to assess the quality of the reflective conversations on a 3-point scale. 

Learning Pool LRS had provided a remarkable insight into the impact a social learning experience had had on individuals as well as the organization as a whole.

Within 4 weeks of the social experience starting, IHG could show:

of participants had seen how they could change

of participants had actually tried a new behavior

The Response

“The whole experience has allowed us to collate important data to inform several of our strategic initiatives to better support the business moving forward.” Lianne Coriette Global Director, Diversity, Equity & Inclusion, Wellbeing, Future of Work

“ Around 400 colleagues took part in the hackathon and we were really pleased with the really high level of quality conversations and the rich dialogue that took place. Participants were thoughtful and intentional when sharing their experiences. Using instant content authoring really allowed us to add extra value to the experience, as previously we could only have one piece of content with comments alongside, but Learning Pool Platform has allowed us to have a much more immersive and interactive experience, combining many different sorts of learning elements into one piece of content and allowing users to engage around it.

More Recently

Following the upheaval brought on by the pandemic to working practices, IHG was keen to understand what was happening within the business from a leadership and cultural perspective, particularly around wellbeing and the future of work. They looked to design a program that would give them this insight.

1,000 IHG colleagues from its corporate offices were invited to a ‘Next Thinking’ hackathon; a 3-day event where insight was gathered and used to inform future strategies around topics such as Culture and Leadership, the Future of Flexible Working, and Wellbeing.  

Using Learning Pool Platform to host the hackathon, the company looked to engage staff in an immersive environment, regularly surveying them to gain qualitative and quantitative data to inform the business. Using instant content authoring within the platform, the team was able to create a range of content types, such as multiple-choice questions and videos and publish these alongside open comments. 

The multiple sources of data were then validated, combined, and fed into Learning Pool LRS. Dashboards were created with visual outputs to make analysis simple and transparent. As the LRS was the vehicle for capturing the comments and text responses it allowed IHG to delve more deeply into the personal experience of their staff, enabling them to make informed decisions around their unique scenario.

The aim of the hackathon was to help IHG understand what the business would need to do in order to develop the culture is aspired to. It also addressed its recently launched global approach to flexible working and what else they needed to do to make it a success. The final piece of the puzzle was around well-being and understanding exactly what employees are facing. What needed to improve from a culture, policy and practice perspective? How could the business help upskill managers to enact the well-being commitments the organization had made? 

These sessions were supported by a number of e-coaches; members of HR staff from all around the world, who were put in place to investigate and probe and to make sure the root causes of any issues were uncovered and that practical solutions were addressed.

The hackathon resulted in over 4,500 comments being collected in Learning Pool Platform and these were mapped across key themes so the results and relevant action could be interpreted. 

The hackathon informed several areas moving forward including:

  • Informing IHG corporate leadership development programs & strategy by knowing how their leaders were perceived and the skills needed for the future. 
  • Informing process & behavioral changes across the organization by understanding what slows down their growth ambitions, helping them to get to the root cause of issues. 
  • Informing leadership conversations, education & training materials, as well as office engagement activities by hearing colleagues’ concerns and opportunities relating to returning to the office & adopting hybrid working.

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Case Study: InterContinental Hotels Group

Raising guest satisfaction scores with mobile printing.

About InterContinental Hotels Group

InterContinental Hotels Group is the umbrella organization that oversees luxury and economy hotel brands such as InterContinental® Hotels & Resorts, Crowne Plaza®, Holiday Inn®, Hotel Indigo® and Candlewood Suites®.

“I picked Ricoh because they came with a much better mobile printing solution than I had envisioned. They live and breathe this stuff.” Bert Omer Head of Global Hotel Procurement IHG

Guests of Crowne Plaza hotels, one of the brands of InterContinental Hotels Group (IHG), were increasingly dissatisfied because the chain didn’t offer wireless printing. They had to plug in and use the onsite business centers and walk up to 10 minutes each way to retrieve printed materials. In response to feedback from online sources and its call center, IHG took action. It began searching for a partner to run a global mobile printing pilot. Because many of the hotels are independent franchises, the pilot was a way to test the waters and show the owners the value. IHG knew that security concerns would make guests leery of downloading an app from a third-party vendor, so the spotlight was on software, specifically the mobile app. We were one of three suppliers evaluated by IHG. They looked at which solution ran the best, connected easily to the network and consumed the least amount of bandwidth.

IHG chose us because we could deliver a branded solution and support the hotels with our own people anywhere in the world.

A six-month, four-location pilot included  RICOH HotSpot-enabled printers , a HotSpot app and  RICOH Integrated Cloud Environment (ICE) , which enables mobile printing as a cloud service. The success of the pilot led to a chain-wide rollout. At each hotel, we install the software and hardware and train employees. The solution, which keeps guest information separate from IHG’s internal network, works like this:

Hotel guests launch the app and send their print jobs from any mobile device to the printer via the cloud.

Guests receive a four-digit code and enter it at a printer to retrieve their materials.

If jobs aren't picked up within 72 hours, the print job is deleted to prevent information from falling into the wrong hands.

Printers are set up on carts so they can be located near conference rooms, enabling guests to pick up materials immediately.

Additionally, our employees provide local support anywhere in the world so IHG can count on having consistent, expert tech support.

Speaker at Business Conference and Presentation.

The rollout is underway for 195 Crowne Plaza hotels, and IHG reports that feedback is positive and use is trending upward. According to IHG’s Bert Omer, “Guests are happy. The devices worked. And Ricoh has supported us exactly the way we wanted.”

Guest satisfaction scores are ticking upward, and IHG expects a big payback from the mobile printing solution in the form of numerous booked conferences that pull in revenue for food and beverage services.

Now we’re talking with IHG about implementing mobile printing in hotel lobbies where guests might print boarding passes, event tickets, special offers on the fly and other documents. And, IHG may be able to use HotSpot-enabled devices for routine printing that doesn’t require strict security protocols.

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A CASE STUDY OF KNOWLEDGE MANAGEMENT PRACTICES AT THE INTERCONTINENTAL HOTELS' GROUP

Profile image of chris v

2021, International Journal of Tourism and Hospitality Review

Purpose of the study: This study aims to gain an understanding of how (and if) the InterContinental Hotels Group (IHG) manages knowledge to create value. Methodology: Publicly available data about the IHG were assessed using Pawlowski and Bick's (2015) Global Knowledge Management Framework (GKMFW) to determine the extent to which the IHG is implementing knowledge management (KM). Four experts reviewed the findings for validation. Main findings: Knowledge management (KM) practices are used by the IHG at a basic level. Data collected in this study indicate that the IHG is not connecting KM processes in its strategy. This research highlights that the IHG and potentially other hotel companies could integrate KM to enhance their performance. Applications of this study: The study's findings are important for hotel industry stakeholders (academics, hotel executives, owners, etc.), assisting them to better understand "hotel KM". Stakeholders are encouraged to implement holistic and purposeful KM programs (i.e., a framework), potentially delivering more value to their organisations. Novelty/Originality of this study: This study is the first attempt to investigate KM activities in one major standard-setting hotel company (SSHC), as defined by Boardman and Barbato (2008). It highlights the limitations in hotel-specific KM research and the limited way in which KM is being applied in the InterContinental Hotels Group (IHG). It not only identifies a gap in the literature about KM in the hospitality industry but starts to fill this gap.

Related Papers

case study intercontinental hotels group

Islam El Bayoumi

Information and Knowledge Management

Mansour Esmaeil Zaei

IAEME Publication

Knowledge management (KM) has emerged over the last decade to become one of the most debated management concepts, but in the hospitality industry KM has not achieved the same scale of applications and empirical research as in other fields. Hotels can improve their service quality by enhancing employees` knowledge about customer's preferences and the corresponding service procedures. Service quality depends strongly on the ability of hotels to acquire, to develop, to accumulate and to distribute knowledge assets. Despite the popularity of knowledge management in other industries, hotels specific concerns have been hugely neglected in the literature and knowledge management has just rudimentarily been implemented in hotels. Especially hotel chains, which have to deliver an overall quality standard in geographically distributed hotels, can exploit knowledge management's benefits. Nevertheless, the implementation of knowledge management requires considerations. This article describes knowledge management in hotels, presents case-studies and gives strategic advice and structure recommendations for its implementation. An examination of hotels' knowledge management requires theoretical underpinning. Therefore, this article provides reflections about knowledge and analyzes different dimensions of knowledge management in hotels. Further, it presents major influences on strategic and structural aspects of knowledge management in hotels and suggests structures for the implementation of a knowledge management

Wasantha Dahanayaka

Nowadays, the business landscape is changing rapidly and the competitive environment is no longer predictable. Survival and success depend entirely on the organization's ability to adjust to the dynamics of the business environment by making effective decision-making and proper utilization of skills and knowledge of employees. These are recent developments that represent the recognition of knowledge as a key competitive tool for the hospitality and tourism sector because need to upgrade their customer service to a much higher plane in order to survive in this competitive environment. Tourism, as one of the world's major economic sectors will ultimately be required to adapt to these changes. But, hospitality and tourism industry has been slow in adopting KM approach. Therefore, suggestion if hospitality and tourism sector as an activity-based service sector that information and knowledge are fundamental want to remain competitive in this changing era, the adoption of a knowledge management approach will be required. This paper presents an overview of the relatively new concept of knowledge management and the issues in applying such an approach to a sector such as hospitality and tourism.

International Journal of Knowledge Management Studies

Ahmed Mehrez

Carina Antonia Hallin

Knowledge management (KM) has emerged over the last decade to become one of the most debated management concepts, but in the hospitality industry KM has not achieved the same scale of applications and empirical research as in other fields. This paper presents the first state-of-the-art survey of empirical KM research in the hospitality field. Database searches of the KM concept and related topics yielded 2365 hits, of which only 19 empirical articles were identified. The contents of the articles are discussed in juxtaposition with static versus dynamic perspectives on knowledge. The empirical quality of articles is assessed against relevant theory-of-science criteria. Findings reveal that five empirical contributions offer high research quality, and the remaining studies demonstrate that empirical KM research is limited, inconclusive, low on generalization and testability. It is suggested that future research should offer insight into actual learning dynamics to define what domain-specific knowledge means for hospitality management and employees, to investigate how to store real-time contextual knowledge, investigating employees' versus managers' knowledge abilities in forecasting business change, and to illuminate how knowledge vision and knowledge activities may be aligned.

مجلة کلیة السیاحة والفنادق. جامعة المنصورة

Eslam Fathy

Purpose: The current study aim to investigate and model the Knowledge Management Implementation (KMI) barriers, as well as suggesting some overcoming strategies to cope with KMI barriers . Design/methodology/approach: It has employed a quantitative method by developed a questionnaire based on the literature and distributed it among hotel employees in Four and Five-star hotels in Alexandria in Egypt. A total of 386 valid questionnaires were analyzed by SEM . Findings: Results of the path analysis indicated that barriers of the organizational culture and human resources have a positive impact on KMI. However, the technology infrastructure barriers have a negative impact on KMI . Originality/value: A major concern of hotel to increase the hotel performance with high level of employees' turnover, this study provides an inclusive investigation of KMI barriers in hotel industry. Also, it explores strategies to overcome the KMI barriers . Practical Implications: In order not to deprive...

Joseph M U S Y O K I Mbuvi

Athanassios Mihiotis

PurposeIn pursuit of an alternative competitive strategy for tourism's underperformers and particularly for niche markets such as tourist destination islands, this paper aims to introduce a framework that caters to the post‐modern tourist.Design/methodology/approachThrough a pilot study, the framework was introduced to senior hotel managers on the island of Crete. The framework explores how hotel managers can best use their employees’ knowledge in order to increase their market adaptability and develop unique capabilities.FindingsThe results demonstrated that managers scored highly in their ability to leverage knowledge gained from the market, whereas they gave less importance to their employees’ valuable, internal knowledge. In the majority of cases tested, senior managers lacked an overall knowledge strategy. Although the pilot study's findings cannot be generalized, they can help us anticipate the maturity levels of hotel managers towards knowledge management and contribu...

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Here's why intercontinental hotels group (lon:ihg) has caught the eye of investors.

It's common for many investors, especially those who are inexperienced, to buy shares in companies with a good story even if these companies are loss-making. Unfortunately, these high risk investments often have little probability of ever paying off, and many investors pay a price to learn their lesson. Loss making companies can act like a sponge for capital - so investors should be cautious that they're not throwing good money after bad.

In contrast to all that, many investors prefer to focus on companies like InterContinental Hotels Group ( LON:IHG ), which has not only revenues, but also profits. While this doesn't necessarily speak to whether it's undervalued, the profitability of the business is enough to warrant some appreciation - especially if its growing.

See our latest analysis for InterContinental Hotels Group

How Fast Is InterContinental Hotels Group Growing Its Earnings Per Share?

InterContinental Hotels Group has undergone a massive growth in earnings per share over the last three years. So much so that this three year growth rate wouldn't be a fair assessment of the company's future. So it would be better to isolate the growth rate over the last year for our analysis. Outstandingly, InterContinental Hotels Group's EPS shot from US$2.07 to US$4.66, over the last year. Year on year growth of 125% is certainly a sight to behold.

Top-line growth is a great indicator that growth is sustainable, and combined with a high earnings before interest and taxation (EBIT) margin, it's a great way for a company to maintain a competitive advantage in the market. InterContinental Hotels Group shareholders can take confidence from the fact that EBIT margins are up from 23% to 27%, and revenue is growing. That's great to see, on both counts.

In the chart below, you can see how the company has grown earnings and revenue, over time. To see the actual numbers, click on the chart.

Fortunately, we've got access to analyst forecasts of InterContinental Hotels Group's future profits. You can do your own forecasts without looking, or you can take a peek at what the professionals are predicting .

Are InterContinental Hotels Group Insiders Aligned With All Shareholders?

Since InterContinental Hotels Group has a market capitalisation of UK£13b, we wouldn't expect insiders to hold a large percentage of shares. But we are reassured by the fact they have invested in the company. Indeed, they hold US$29m worth of its stock. That shows significant buy-in, and may indicate conviction in the business strategy. Even though that's only about 0.2% of the company, it's enough money to indicate alignment between the leaders of the business and ordinary shareholders.

It's good to see that insiders are invested in the company, but are remuneration levels reasonable? Well, based on the CEO pay, you'd argue that they are indeed. Our analysis has discovered that the median total compensation for the CEOs of companies like InterContinental Hotels Group, with market caps over US$8.0b, is about US$5.8m.

InterContinental Hotels Group's CEO took home a total compensation package worth US$4.9m in the year leading up to December 2023. That comes in below the average for similar sized companies and seems pretty reasonable. CEO compensation is hardly the most important aspect of a company to consider, but when it's reasonable, that gives a little more confidence that leadership are looking out for shareholder interests. It can also be a sign of good governance, more generally.

Is InterContinental Hotels Group Worth Keeping An Eye On?

InterContinental Hotels Group's earnings per share growth have been climbing higher at an appreciable rate. An added bonus for those interested is that management hold a heap of stock and the CEO pay is quite reasonable, illustrating good cash management. The sharp increase in earnings could signal good business momentum. Big growth can make big winners, so the writing on the wall tells us that InterContinental Hotels Group is worth considering carefully. It is worth noting though that we have found 2 warning signs for InterContinental Hotels Group that you need to take into consideration.

There's always the possibility of doing well buying stocks that are not growing earnings and do not have insiders buying shares. But for those who consider these important metrics, we encourage you to check out companies that do have those features. You can access a tailored list of British companies which have demonstrated growth backed by significant insider holdings.

Please note the insider transactions discussed in this article refer to reportable transactions in the relevant jurisdiction.

Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team (at) simplywallst.com. This article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.

Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email [email protected]

  • Top Luxury Hotel Brands in Global Market

"We Envision Growth Strategies Most Suited to Your Business"

Expansion of Travel and Tourism Sector: New Heights in the Hospitality Management by Top Luxury Hotel Brands

July 11, 2024 | Consumer Goods

Tourists are increasingly choosing to spend their time in luxury when on vacation. They view it as a vacation experience that is utterly rejuvenating and tranquil. Families on vacation and business travelers’ desire for luxury lodging has largely sustained the luxury hotel industry. Luxury hotels are constantly improving the quality of what they have to offer. There is a tendency for sports teams and spectators attending the tournament from different places to reserve accommodations in these hotels, contributing to increased reservations. The rapid expansion of the travel and tourism sector and rapid changes in the standard of living are the key drivers boosting industry progress.

As per a report by Fortune Business Insights™ , the market for luxury hotel reached USD 140.28 billion in 2023 and is set to reach USD 369.36 billion by 2032 with a CAGR of 11.5% during 2024-2032. The market size stood at USD 154.32 billion in 2024.

Fortune Business Insights™ Profiles Top 5 Luxury Hotel Brands

1) marriott international, inc..

Headquartered in the U.S., Marriott International, Inc. is the top player in the luxury hotel industry. This group made USD 20.77 billion in net revenues in 2022. As of 2022, the company is working with almost 8,288 hotel properties and 1.52 million hotel rooms across various countries globally. The business provides accommodations for different room types, including luxury rooms, upper-upscale rooms, and upscale rooms. It has allocated approximately 40% of its rooms to high-value luxury and finest brands. In 2022, Marriott International, Inc. added over 65,000 hotel rooms to increase business in 138 countries and regions. Almost 39% of the company’s gross room additions in a similar year were in the U.S. and Canada. The company is intensifying its hospitality base broadly by inaugurating newer hotels in emerging countries, including China and Southeast Asia. In 2023, the company declared plans to start 47 hotels in greater China. These hotels will include about 12,000 rooms. With this expansion, the company is expected to increase its guest accommodation portfolio of luxury, superior, and select service brands in the region.

2) Hilton Hotels & Resorts

Founded in 1919 and based in the U.S., Hilton Hotels & Resorts is the second-largest player in the top luxury hotel brands. In 2022, the business’s net revenue came to USD 8.77 billion. The company welcomed 200 guests across the globe in 2023 and displayed a portfolio of 7,165 properties with 1.12 million rooms. The company emphasizes acquisitions of luxury hotel operators to boost its position in the luxury and upper upscale hotel sector segments. For instance, in August 2021, Hilton Hotels & Resorts purchased Diamond Resorts International, Inc. to add the partner company’s 154 resorts and luxury properties to its portfolio.

3) Hyatt Hotels Corporation

Being the third-largest player in the luxury hotel sector, Hyatt Hotels Corporation generated USD 5.89 billion in net revenues in 2022. In December 2022, the company had 304,108 rooms spread across 1,263 hotels and all-inclusive resorts across the globe in its portfolio. Park Hyatt, Grand Hyatt, Hyatt Regency, and others are among its primary brands. The business is divided into four hotel segments: luxury, upper-upscale, vacation ownership, and upscale. As of March 2023, resort, luxury, or lifestyle rooms make upto 40% of the company’s portfolio mix. To reach a wider audience in the international market, the company concentrates on expanding its distribution network. In April 2023, Hyatt Hotels Corporation purchased Mr & Mrs Smith, a travel booking platform situated in London, U.K., in an effort to expand its clientele throughout Europe. In February 2023, the business secured Dream Hotel Group’s lifestyle management platform to introduce Dream Hotels, The Chatwal, and Unscripted Hotel brands into its portfolio.

4) InterContinental Hotels Group plc

The U.K.-based fourth biggest player in the global luxury hotel industry is InterContinental Hotel Group plc. The company’s hospitality services brought in a net revenue of USD 3.89 billion.   As of 2021, 10% of the company’s 880,000 hotel rooms fell into the luxury category, 22% into the upscale segment, and 68% into the midscale/upper midscale segment. Six Senses, Regent, Voco Hotels, avid hotels, and Atwell Suites are among the brands under the company’s portfolio. To improve its brand image, it is concentrating on forming alliances with other hotel chains. In November 2022, to expand its lodging offerings, InterContinental Hotels Group plc. entered into a long-term strategic partnership with Iberostar Group, bringing the partnered company’s 70 hotels to its accommodation portfolio. These hotels are situated in various countries, including Mexico, Jamaica, Brazil, and Spain. In July 2023, InterContinental Hotels Group plc, associated with Hotel Indigo Satu Mare, will inaugurate its three hotel properties in Romania by the end of 2025.

5) Kempinski Hotels S.A

Established in 1897, a Germany-based company named Kempinski Hotels S.A. is the fifth-largest participant in the luxury hotel sector. The business concentrates on making partnerships with management and hospitality organizations to boost its portfolio of hotel products globally. For instance, in December 2022, the company performed two new luxury hospitality and residential projects in Turkey to accelerate its business there.  Moreover, in 2022, the company approved a management contract to open Kempinski Residences in the 30,000 sq.m. lush green valley site in Istambul.

With Customer Convenience and Immersive Experiences, Luxury Hotel Brands are All Set to Build a Strong Brand Identity

Innovation in new marketing campaigns helps the industry establish a strong brand identity and boost internet advertising spending. The industry is being greatly impacted by technological advancements. Smart rooms, high-speed internet, and advanced mobile applications are quickly becoming standard requirements for visitors. These hotels are using data analytics to learn about customer behavior, which allows for better service optimization and marketing. Top luxury hotel brands are establishing reliable connections with high-end hotel owners to secure long-term partnerships. The increasing acclaim of guests for cutting-edge technologies is pushing luxury hotels to provide a smooth and inventive visitor experience.

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Share price 8326.00 p 12 July 2024 at 16:35

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09 July 2024

IHG Hotels & Resorts signs first Vignette Collection in Kazakhstan

The hotel joins a pipeline of seven Vignette Collection properties across Europe and a further 23 around the world

LONDON (09.07.2024): IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of the first Vignette Collection in Almaty, Kazakhstan. The property will become IHG’s second luxury and lifestyle hotel in Kazakhstan, joining InterContinental Almaty. The 95-room Vignette Collection property, signed under a franchise agreement with Meliora (part of HAYAT Construction), will further strengthen IHG’s Vignette Collection portfolio across Europe which stands at three open hotels and seven in the pipeline.

case study intercontinental hotels group

Expected to open in the first half of 2027, the property forms part of the Meliora mixed-used development, built by Hayat Construction. The new development will be strategically located on the main road around the city centre, with direct connection to and from airport and key attractions including Kok Tobe Park - a popular recreation area with panoramic views of Almaty, making it the ideal location for business and leisure guests.

Vignette Collection is IHG Hotels & Resorts’ first collection brand and represents a curation of distinct hand-picked hotels, each offering one-of-a-kind stays in destinations to remember. There are now 12 Vignette Collection hotels open around the world with a further 23 in the pipeline. The brand is grounded in individuality, intrigue, and experience whilst its properties are united by a commitment to offer a more responsible way to travel, designed with the thoughtful venturer in mind. The first Vignette Collection in Kazakhstan will demonstrate its own expression of the brand hallmarks through a distinct Memorable Ritual and ‘A Means For Good’ partnership. Memorable Rituals connect guests with the hotel’s cultural landscape through purposeful and meaningful travel encounters. As part of IHG’s ambitious Journey to Tomorrow responsible business plan to drive positive change for people, planet and communities, each Vignette Collection hotel has its own ‘ A Means For Good’ . This unifying hallmark sees properties partner with a local non-profit organisation to spearhead positive contributions to the communities in which it operates.

The hotel will feature unique, stylish guest rooms, and guests will be able to enjoy a destination restaurant and bar, as well as premium wellness facilities including a spa and gym.

(Mrs) Willemijn Geels, Vice President, Development, Europe, IHG Hotels & Resorts, commented: “We are delighted to grow our long-standing partnership with Mr. Kassanov and bring the first Vignette Collection property to Kazakhstan. Almaty is the country’s cultural centre and the perfect location for our Vignette Collection brand - bringing inspiration from its surroundings, history and architecture. “The signing of the Vignette Collection in Almaty takes our signed and open properties to more than ten in the country. It reflects the growing momentum of conversion deals we continue to see across Europe, as more owners look to retain their distinctive hotel identity, while benefitting from IHG’s global scale, luxury & lifestyle expertise, and powerful IHG One Rewards loyalty programme – something Vignette Collection offers perfectly.”

Murat Kassanov, Chairman of Hayat Construction Group and Kassanov Hotel Management, which is the operating company of InterContinental Istanbul, said : “We are excited to be growing our partnership with IHG Hotels & Resorts with the signing of the first Vignette Collection in Kazakhstan. IHG has been a great partner with InterContinental Istanbul, and we believe its Vignette Collection brand fits perfectly with our vision for our Meliora development. We look forward to debuting the brand and providing the next generation of luxury and lifestyle travellers with one-of-a-kind unforgettable luxury experiences once we open our doors in early 2027.”

Since launching in 2021, IHG’s luxury conversion brand, Vignette Collection, has seen great success, with the brand expected to grow globally to more than 100 properties within 10 years. The hotel will join a pipeline of seven Vignette Collection properties in Europe, including Hotel Alexandra, Vignette Collection  in Italy and Alte Post Vignette Collection  in Reit im Winkl, Germany. This is in addition to the three open Vignette Collection hotels in this market including Vignette Collection Casa da Companhia  and Vignette Collection Lisbon Convent Square in Portugal, and The Halyard Liverpool, Vignette Collection in the UK.

*Numbers as at 31 March 2024

For further information please contact:

Hinal Patel [email protected] +44 (0) 7502604210

About IHG ®

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards , one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

  • Luxury & Lifestyle: Six Senses , Regent Hotels & Resorts , InterContinental Hotels & Resorts , Vignette Collection , Kimpton Hotels & Restaurants , Hotel Indigo
  • Premium: voco hotels , HUALUXE Hotels & Resorts , Crowne Plaza Hotels & Resorts , EVEN Hotels
  • Essentials: Holiday Inn Express , Holiday Inn Hotels & Resorts , Garner hotels , avid hotels
  • Suites: Atwell Suites , Staybridge Suites , Holiday Inn Club Vacations , Candlewood Suites
  • Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 375,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards . To download the IHG One Rewards app, visit the Apple App or Google Play stores.

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About Vignette Collection

Vignette Collection , IHG Hotels & Resorts ’ first collection brand, is a family of one-of-a-kind properties in sought-after urban and resort locations where guests can indulge in a growing passion for stays that are authentic, experiential, and considerate.

Here for the next generation of luxury travellers seeking both discovery and purpose, Vignette Collection weaves responsibility, community, and locality together for stays that are as distinct as our hotels. The first Vignette Collection to open was Hotel X Brisbane Fortitude Valley in Brisbane, Australia in December 2021.

There are now 11 open hotels, including Sindhorn Midtown in Bangkok, Thailand; Casa da Companhia in Porto, Portugal; and Yours Truly DC in Washington, D.C. More than 100 properties globally are anticipated to join over the next 10 years.

For more information, visit www.vignettecollectionhotels.com

case study intercontinental hotels group

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  1. INTERCONTINENTAL HOTELS GROUP Case Study

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  3. InterContinental Hotels Group (IHG) Case Study « Sabre Hospitality

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COMMENTS

  1. Case Studies

    Finding ways to reduce packaging in our supply chain (2021) Working with Byredo to reduce waste within the InterContinental brand (2021) Discover our latest water stewardship project in China (2021) A commitment to operating our business responsibly underpins our entire strategy.

  2. InterContinental Hotels Group (IHG) Case Study

    The IHG Brand. An international hospitality leader, InterContinental Hotels Group (IHG) has more than 5,000 hotel properties with over 800,000 rooms in nearly 100 countries. IHG is equally committed to expansion and currently has over 1,900 hotels under development. Their many brands span across mainstream, upscale and luxury segments with each ...

  3. Case study InterContinental Hotels Group (IHG)

    By Marketing Week 24 Nov 2010. InterContinental Hotels Group (IHG) - which offers more than 650,000 rooms in around 4,500 hotels across 100 countries - is the largest hotel group in the world by number of rooms. The business operates seven hotel brands/ InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express ...

  4. Case study: InterContinental Hotels Group

    Case study: InterContinental Hotels Group. If a corporate website is all about telling a company's story, then there is one great omission from the site of InterContinental Hotels Group (IHG) - its sponsorship of the 2012 Olympics. The company's Holiday Inn brand is the official hotel of the London Games, but with the notoriously ...

  5. InterContinental Hotels Group (IHG) Case Study

    Hotels responding to social alerts. 88%. Case Study: Listening to the Heartbeat of Millions of Guests . The Action. With guests checking in and out of its 798,075 hotel rooms every day, IHG needs to have a finger on the pulse of guest experience. In order to holistically measure and improve customer experience across its many locations, IHG ...

  6. Intercontinental Hotel Group case study

    IHG transform towards smart hotel by deploying digital technology. Cloud-based network architecture successfully enhance IHG's network infrastructure. HPE Discover 2024 — Get ready for an unforgettable experience. HPE will host the first keynote at Sphere — June 18, 2024.

  7. ESG Strategy & Reporting for InterContinental Hotels Group

    Case Study Title. ESG Strategy & Reporting The client IHG (InterContinental Hotels Group) Plc is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries.

  8. Case Study

    InterContinental Hotels Group or IHG is a British multinational hotels company headquartered in Denham, UK. IHG has over 742,000 rooms and 5,028 hotels across nearly 100 countries. ... Download CEB Case Study. The Results: What IHG achieved. Tracy Robbins, former EVP of HR at IHG, describes what IHG achieved as a result and the financial benefits.

  9. InterContinental Hotels

    Stem Headquarters:Four Embarcadero Center, Suite 710San Francisco, CA 94111. For Support or Sales. inquiries, call 877-374-7836 (STEM). Learn how Stem's clean energy solutions helped Intercontinental Hotel reduce energy costs and increase efficiency through advanced energy storage technology.

  10. A Case Study of Knowledge Management Practices at The Intercontinental

    a case study of knowledge management practices at the intercontinental hotels' group February 2021 International Journal of Tourism & Hospitality Reviews 8(1):17-29

  11. Intercontinental Hotel Group case study

    Intercontinental Hotel Group case study. Download pdf. IHG transform towards smart hotel by deploying digital technology. Cloud-based network architecture successfully enhance IHG's network infrastructure.

  12. PDF Keynote Case Study: Intercontinental Hotels Group

    Keynote Case Study: Intercontinental Hotels Group Edwin van Bommel Chief Cognitive Officer Scot Whigham Director of Global IT Services and Support. InterContinental Hotels Group San Francisco I September 18-19, 2017 Intelligent Assistants Conference . App/Dev Teams co as Erei acc 1 AMEA Legend

  13. The impact of COVID-19 on InterContinental Hotels Group: Case Study

    Additionally, the Bank of England confirmed IHG as an eligible issuer for the UK Government's CCFF and IHG has issued $600m (US$745.2m) in commercial paper under this facility. Scope. This case study looks at how the COVID-19 pandemic is impacting IHG and assesses the company's response. Reasons to Buy.

  14. InterContinental Hotels Group

    Background. InterContinental Hotels Group is a multinational hospitality company headquartered in Buckinghamshire, England. It operates a family of 17 trusted hotel brands, including Holiday Inn® and the luxury InterContinental® resorts and provides more than 884,000 rooms globally to over 150 million guests each year.

  15. Case Study: InterContinental Hotels Group

    Challenge. Guests of Crowne Plaza hotels, one of the brands of InterContinental Hotels Group (IHG), were increasingly dissatisfied because the chain didn't offer wireless printing. They had to plug in and use the onsite business centers and walk up to 10 minutes each way to retrieve printed materials. In response to feedback from online ...

  16. A Case Study of Knowledge Management Practices at The Intercontinental

    Keywords: Knowledge Management, InterContinental Hotels Group, Case Study, GKMFW, Hospitality Industry. INTRODUCTION The release of the international standard for knowledge management (KM), ISO 30401:2018 (International Organization for Standardization [ISO], 2018), and the increasing number of case studies on KM being used in strategic ways ...

  17. Here's Why InterContinental Hotels Group (LON:IHG) Has Caught The Eye

    InterContinental Hotels Group's CEO took home a total compensation package worth US$4.9m in the year leading up to December 2023. That comes in below the average for similar sized companies and ...

  18. Hotel Sector Sponsorship Report 2024 with AccorHotels and

    Hotel Sector Sponsorship Report 2024 with AccorHotels and Paris 2024 Case Study. July 03, 2024 04:05 ET ... It is worth noting that 18 of these 24 deals are partnerships with BetMGM, of which MGM Resorts owns. InterContinental Hotels Group (IHG) have 18 deals with sports properties, with their largest deal being with Major League Soccer (MLS). ...

  19. Case Study 4

    Intercontinental Hotels Group - loss-control strategy Process and framework Intercontinental Hotels Group (IHG) has an established risk management process and framework. Long-term strategic goals are aligned with the IHG core purpose and include these key elements: safety and security of guests, employees and other third parties; brand strength supported by operational excellence in risk ...

  20. Top 5 Luxury Hotel Brands in Global Market

    In July 2023, InterContinental Hotels Group plc, associated with Hotel Indigo Satu Mare, will inaugurate its three hotel properties in Romania by the end of 2025. 5) Kempinski Hotels S.A. Established in 1897, a Germany-based company named Kempinski Hotels S.A. is the fifth-largest participant in the luxury hotel sector.

  21. IHG Hotels & Resorts signs first Vignette Collection in Kazakhstan

    LONDON (09.07.2024): IHG Hotels & Resorts (IHG), one of the world's leading hotel companies, announces the signing of the first Vignette Collection in Almaty, Kazakhstan. The property will become IHG's second luxury and lifestyle hotel in Kazakhstan, joining InterContinental Almaty. The 95-room Vignette Collection property, signed under a franchise agreement with Meliora (part of HAYAT ...

  22. Extended Stay Hotels

    Marriott International Inc. was the largest competitor with a 6.27% share of the market, followed by Accor SA with 1.79%, InterContinental Hotels Group plc with 1.21%, Hilton Worldwide Holdings ...

  23. Intercontinental Hotel Group case study

    Customer Resources. Customer Stories How To Buy Financial Services HPE Customer Centers Email Signup HPE MyAccount Resource Library Video Gallery Voice of the Customer Signup. IHG transform towards smart hotel by deploying digital technology. Cloud-based network architecture successfully enhance IHG's network infrastructure.

  24. Visit Elektrostal: 2024 Travel Guide for Elektrostal, Moscow Oblast

    Cities near Elektrostal. Places of interest. Pavlovskiy Posad Noginsk. Travel guide resource for your visit to Elektrostal. Discover the best of Elektrostal so you can plan your trip right.

  25. THE 10 BEST Hotels in Elektrostal, Russia 2024

    Price trend information excludes taxes and fees and is based on base rates for a nightly stay for 2 adults found in the last 7 days on our site and averaged for commonly viewed hotels in Elektrostal.Select dates and complete search for nightly totals inclusive of taxes and fees.

  26. YANTAR HOTEL

    Many travelers enjoy visiting Summery House A.I. Morozova (5.4 miles), Shirokov House (7.1 miles), and Pavlovo-Pokrovskaya Factory (7.1 miles). See all nearby attractions. Yantar Hotel, Elektrostal: See traveler reviews, candid photos, and great deals for Yantar Hotel at Tripadvisor.

  27. THE 10 BEST Elektrostal Accommodation 2023

    Price trend information excludes taxes and fees and is based on base rates for a nightly stay for 2 adults found in the last 7 days on our site and averaged for commonly viewed hotels in Elektrostal.Select dates and complete search for nightly totals inclusive of taxes and fees.

  28. PDF Intercontinental Hotel Group case study

    Intercontinental Hotel Group case study. IHG transform towards smart hotel by deploying digital technology. Cloud-based network architecture successfully enhance IHG's network infrastructure. Language: Download PDF. Company. About HPE Accessibility Careers Contact ...