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How to Remove Facebook Reviews (or Disable Them)

Are you sick and tired of bad Facebook reviews chasing away customer?

In this post, I’ll reveal everything you need to know about how to remove reviews from Facebook. There’s a lot to cover, so stick with me. By end of this post you’ll be able to get rid of bad Facebook reviews, report fake ones, and even disable them all.

Potential clients frequently ask us how to remove reviews from Facebook. But think about that question for a moment. It can actually mean several different things, right? So we need to dig a little deeper…

• Are you trying to report and remove fake reviews from Facebook?
• Do you want to remove bad reviews from your Facebook business page?
• Did you write an inflammatory review that you want to delete?
• Do you want to turn off Recommendations and remove all reviews from your Facebook page?

We’ll answer each of these questions in this step-by-step guide.

Can’t you just ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business reviews before they hand over their hard-earned cash. Don’t believe me? Here are some Facebook review statistics to prove it:

• 90 percent of consumers look at online reviews before they visit a business.
• 84 percent of people trust them as much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business pages at least once a week.
• 1 in 3 people use the platform to look for Recommendations.

Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company.

If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Take a guess at how much one bad review could cost your business?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.

How to report and remove fake Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.

But false reviews may go undetected. Don’t worry. Here’s a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. Check your records and verify that the transactions happened the way the customers claim. Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.

Fraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Here are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or former employee)
• Recommending a competitor in the complaint

Regardless of whether or not bad Facebook reviews are true, you should respond to all of them.

Start with an apology. Then mention that you’re unable to find a record of his or her transaction. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backfire and make other customers trust you less.

After responding, the next step is to report them. Here’s how:

Steps to report fake Facebook reviews

• Navigate to the Reviews tab of your business page.
• Click the three horizontal dots in the upper right-hand corner of the review.
• Click “Give feedback on this recommendation.”

Alternatively, you can simply click on the word bubble with the exclamation point.

Facebook will ask you “What’s going on,” and you’ll need to select one of the following choices:

• Recommendation Not Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Speech.

Select the most suitable reason and provide more details if asked to do so. Here’s what the popup looks like:

Once you’ve done this, all that’s left to do is wait. Unfortunately, there’s no concrete amount of time for how long it will take to determine the fate of the review. The only reports guaranteed to be resolved in a timely manner are those that contain threats or other illegal content. You will be notified as to whether the review will be taken down or not once the reporting process has been completed.

How to remove a bad review on facebook

Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you’re able to make amends with the customer, they may delete their own review for you.

In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story.

Advice for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. If you handle the situation gracefully, your customer might even delete the original review. At the very least, you should “like” the review. But if you want a chance at winning back their patronage, you’ll need to respond.

Acknowledge their disappointment or anger, offer a heartfelt apology. Then take action to make the situation right. Try to see the review as a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-only ratings still appear on Facebook business pages even though they’re no longer accepted. That’s bad news for businesses because only feedback that includes a comment can be reported. Since you can’t remove fake Facebook reviews that don’t have comments, the best way to handle bad star reviews is, again, to respond.

Ask the person who posted the rating to tell you how you could improve your business. Even if they don’t respond, this at least shows the other users scrolling down your page that you’re willing to go above and beyond to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you’re thinking…

Why would anyone want to remove positive reviews from their Facebook page? Because that’s the fastest and easiest way to hide bad Facebook reviews that could damage your reputation .

Let’s face it; sometimes a business goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible customer service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

But you took action and fixed everything that was wrong. Your products are top-notch and customer service has never been better. Maybe you even received a few positive reviews. Yet, the negative comments just won’t go away and they’re ruining your brand reputation .

While it’s always best to remove inappropriate reviews when possible, this process can take a while. Small businesses may not be able to wait for them to be taken down. If that’s the case, your best course of action may be to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

• From your Facebook business page, click “Settings.”

• Scroll down to find “Reviews” and click the “Settings” button.

It’s important to note that turning off Recommendations won’t delete Facebook reviews, it just hides them. That means if you decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it’s super easy to remove a review from Facebook if you wrote it. Just find the review in question, click the three horizontal dots in the top right and select “Delete.” If you’d like to edit your review instead, click “Edit Review.” If only everything else in life were so simple.

Check other review sites

Even when you’re doing everything right, things can still go wrong. Therefor you should constantly monitor all online review platforms for trouble. If you’ve got issues with Facebook, you may also need to:

• Remove Google reviews
• Get rid of Yelp complaints
• Address criticism on Ripoff Report

Push down negative results

Undesirable reviews are often part of doing business. In most cases, complaints are legitimate, and you won’t be able to remove them. That means you’ll need to invest in reputation management to handle them. This post explains how to push down negative search results .

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How to Delete a Review on Facebook: Bad Ratings And Reviews

Reputation Staff Writer

Every business owner knows how important online reviews are. A great and positive review from a genuine customer will always be more influential than anything a brand can say about itself. Unfortunately, fake or negative reviews can destroy a business’s credibility.

Managing your Facebook reviews is a cornerstone of online reputation management. Let’s take a look at the value of Facebook reviews and how to remove a bad review on Facebook, should you need to.

The Dark Side of Facebook Business

A one-star rating on Facebook can hurt you. The fake customer review industry has turned away many honest business owners from even trying to build a presence on this massive social media platform. The main risks associated with promoting your business on Facebook include:

• Fake Accounts – Anyone can create an account on Facebook. There’s no verification process, and Facebook pays little attention to fake accounts. It’s why the fake review industry heavily targets this social media network.
• No Vetting – Reviewers can write reviews on anything they want. There’s no way to tell whether they are a genuine customer. It’s also hard to judge if they even made a purchase from your business.
• Removing Reviews From Facebook is Tough – Facebook is extremely lenient towards all but the most abusive of reviewers. Due to this stance, you could receive a one-star review for any reason.

Even with these negatives, Facebook remains a cornerstone of building and marketing your business. For that reason alone, it’s impossible to say that businesses shouldn’t be on Facebook.

Related content on the Reputation blog: How to Respond to a Bad Review on Facebook

Tips for Spotting a Fake Facebook Review

If you find that your business’s page has some suspicious negative Facebook reviews, first make sure that they are legitimate. Review your records to verify transactions with that customer. Can you confirm that events occurred the way they described? Some of the ways to spot fake Facebook reviews include:

• Vague descriptions
• The reviewer is a former employee or is connected with a competitor
• The reviewer recommends a competitor as an alternative in their review

Will Facebook Remove Reviews?

The difficulty when it comes to how to delete a review on Facebook is proving that it’s fake. Here are some of the top signs that a customer review may be fake:

• Poor spelling/grammar
• Overuse of verbs
• No profile picture
• The sudden influx of positive/negative fake reviews
• Use of black and white reasoning

What To Do When You Can’t Delete Facebook Reviews

Knowing how to delete reviews on a Facebook Business page as a regular user is basically impossible. But the good news is you may not need to remove negative reviews. Automatically trying to get a review deleted on Facebook isn’t always your best option because not all negative reviews are necessarily a bad thing. Studies have shown that even potential customers who leave negative reviews can be turned around.

Related content on the Reputation blog: The Facebook Outage: How to Manage a Large Scale Crisis

Respond to a Negative Review

Before thinking about how to remove a 1-star rating on Facebook, consider why that customer left such a bad review in the first place. Responding to an angry customer in the right way isn’t just important for them but for anyone else who may be reading the exchange. We always recommend businesses approach negative reviews with grace and sensitivity. Here are some tips for how to respond to a negative review :

Even if the customer isn’t interested in giving you another chance, the fact that you reached out professionally could win you more business. They already left a bad review; the worst that can happen is the customer says no.

Report Reviews that Go Against Facebook Community Standards

The first option for how to remove a Facebook review is to check whether that review follows Facebook Community Standards. Facebook Community Standards were designed to provide a safe space for users and combat online bullying and harassment. Negative reviews that violate these standards will be removed without hesitation. Pertinent points include:

• No excessive cruelty
• No threats of violence
• No hate speech
• No fake reviews
• No harassment

If you receive a review that you believe violates any of Facebook’s guidelines, report it immediately. Facebook will usually get back to you within 24-72 hours, but it’s not uncommon to receive a response sooner. You’ll be notified of Facebook’s decision in your support inbox.

Related content on the Reputation blog: How to Add Multiple Locations to Your Facebook Business Page

Request that the Review Be Removed

If you believe that a review is fake, you also have the option of reporting it to Facebook. On your business page’s “Reviews” tab, click the three dots in the top right-hand corner of the review you want to report. Then choose “Report Post.”

Your choices will then be: “It has nothing to do with this Page” or “I think it shouldn’t be on Facebook.” Choose an option and then enter some more information before hitting “Submit.”

Unfortunately, Facebook is a flawed system , and there is no guarantee that fake reviews will be removed. If these continue to pile up and harm your business, you can also disable reviews entirely on your page. However, doing so can also weaken your online reputation and your ability to attract and convert customers on Facebook.

Understanding how to delete a review on Facebook and what to do if you can’t is crucial for defending your businesses and customer sentiment. If you’re struggling to get reviews or managing your online reputation, call in the experts. At Reputation, we specialize in supporting businesses large and small in building their brands online.

Take a look at Reputation’s Reviews and Review Booster solution to learn more about the impact of your reviews

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Removing Negative Facebook Reviews For Your Business - 2024 Guide

Facebook reviews can significantly impact your company’s online reputation and image, for better or worse.

Statistics reveal that as much as 90% of consumers consult reviews before visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.

Positive reviews can go a long way in winning potential customers over to your brand and growing your social media presence.

Unfortunately, there comes a time when every business owner also has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your company’s name.

However, if a negative Facebook review is legitimate, then the situation must be handled tactfully.

In this article, we’ll take a look at how to handle different types of bad reviews - both real and fake.

There are times when business owners have to remove Facebook reviews to protect the company’s image. This may be necessary when your business’ Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren’t from real customers.

Can you delete a bad review on Facebook?

How can i delete a review on facebook, can a review be removed, should you respond to or delete negative reviews, examples of responding to facebook reviews, manage facebook reviews with demandhub.

The short answer: yes. But, in order to get a false negative review deleted off your business page, you will have to take the following steps to let Facebook know to take down the review. Only Facebook’s team can remove the reviews, and you can alert them by flagging the reviews.

Step 1: Comment on the review

On Facebook, page owners cannot remove individual reviews themselves. However, users can flag a review to notify Facebook’s team to remove the reviews. But, users can only flag a review if it has at least one comment on it.

Commenting on negative reviews is tricky - the situation needs to be handled with great care. Even if a review is fake, the comment should express an attempt to resolve the problem.

When your legitimate customers read the review, they will know that your company made an effort to fix the issue.

Step 2: Flag the review

To flag a review, navigate to the top-right of the post and select the arrow pointing downward.

Press ‘Report post’, and proceed to explain why you are flagging the review.

Step 3: Wait for Facebook’s team to remove the review

This may take a while, as their team has to manually assess the report.

If the team finds that the review is in violation of Facebook’s Community Standards, they will remove it and no record of the review will remain.

While users can’t delete individual Facebook reviews, there is an extreme option available; removing all of the reviews entirely.

This won’t permanently delete the reviews, but visitors can no longer view them. Deleting your business page’s reviews also means that customers can no longer leave feedback, good or bad unless the reviews are restored.

Here’s how to collectively delete your Facebook reviews:

• Visit your business page and make sure that you’re logged in as a page admin.
• At the page’s top-right corner, select the ‘Settings’ button.
• The page’s left-hand corner has a menu, from which you need to select ‘Templates and Tabs’.
• Scroll to the ‘Reviews’ tab, and select ‘Settings’.
• Finally, navigate to ‘Show Reviews’ towards the right, and a slider will be visible. Click to disable the reviews, and proceed to ‘Save’ the changes. Now, customer reviews and negative feedback will no longer be visible on your Facebook page.

If managed properly, negative reviews can present your business in a positive light and build confidence in your brand.

Potential customers may be cautious about purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it’s in your company’s favor to keep negative reviews around if the matter has been resolved.

However, if your business is facing unfair negative comments, then removing them might be necessary. If your legitimate customers have left a couple of bad reviews, then it’s important to respond positively as part of customer service.

A good response to negative feedback should address the problem at hand and offer a solution moving forward. This can change your customer’s experience from a negative one to a positive one.

Moreover, it shows potential clients that your company cares about its customers and is serious about resolving problems.

There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook business page. You can determine if a review is fake by checking for the user’s transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may also choose to flag reviews because they are in direct violation of Facebook’s Community Standards - e.g the post may contain hate speech.

Some reviews fall under the ‘spam’ category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to have it deleted.

Here are some good examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world’s largest adventure travel organization for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19’s economic repercussions.

Wendy’s is a popular American fast-food chain that has expanded globally. In this case, a customer has complained about the efficiency of Wendy’s drive-thru service.

The company has responded by first empathizing with the customer’s concern, and then proceeded to offer to make it up to them.

Stella & Dot

Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This particular review is an excellent example of how a positive response and proper care can turn a negative review around in your brand’s favor.

Initially, the customer expressed dissatisfaction concerning Stella & Dot’s product.

The company responded with an apology and proceeded to address the problem and offered a solution.

After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.

If you’re looking to boost your Facebook page, the best place to start is with online reviews of your business. Build trust with your future customers through the power of word of mouth — online.

At DemandHub , our mission is to help local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local business can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.

Request a demo of DemandHub to see how we can help grow your local business with our messaging tools to help you attract, engage, and retain more customers.

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How To Remove Reviews From Facebook

Want to just get started? Click here to sign up for WebiMax and start removing reviews from Facebook today .

Negative Facebook reviews are a huge turnoff for potential customers. You can only imagine the consequences for your brand if it becomes a victim of review bombing, with trolls purposely posting bad feedback.

That’s why we’ve created this guide, where we’ll show you how to remove reviews from Facebook to preserve your online reputation.

What Are Facebook Reviews?

Facebook reviews are feedback that customers post on your business’s Facebook page. These reviews can just be ratings or ratings with recommendations. 

Unlike many other social platforms, Facebook isn’t anonymous. These are real people posting real reviews. Good Facebook reviews indicate past customers have had a positive experience with your brand, likely influencing potential customers to do business with you.

The Basics of Removing Reviews From Facebook

Facebook for business is a blessing and a curse. With nearly 3 billion people using the platform, you get exposure like no other—but you’ll also find yourself dealing with inappropriate or unfair feedback.

Let’s take a look at how you can tackle this issue.

Understanding Whether a Review on Facebook Is Fake

Before we discuss deleting or removing Facebook reviews, you need to identify whether a customer review is fake in the first place.

For starters, it’s helpful to maintain a customer database and transactional records to cross-check a negative review from a customer. Does the negative review match or closely resemble an existing customer? Do you have a customer complaint on the file matching the events recounted in the review?

If it does, the review is genuine, and you should work on resolving it with tact. But if the review doesn’t align with any of your business records, it’s fake. 

Here are a few common red flags to easily spot a fake Facebook review:

• The account has one of those typical fake names. Think: John Retartagan, Patty O’Furniture, Olive Yew
• The account is created on the same day as the day of the review—and for the sole purpose of giving your business a bad review
• The account profile picture is copied from somewhere else
• The account is connected to a competitor or a former employee
• The posted review has an inaccurate description of your business’s product or service is filled with silly grammatical errors or recommends your competitor in the complaint

Unfortunately, removing fake Facebook reviews isn’t as easy as you might hope.

Deleting Facebook Reviews From Customers Isn’t Possible

Can you remove or delete Facebook reviews? No, you cannot delete a legitimate review on Facebook, however malicious. 

This is because of Facebook’s policy to provide a reliable and transparent review system to its users. If it allowed businesses to tamper with reviews, people would lose their trust in Facebook and not see it as a reliable source of information.

But Facebook doesn’t extend the same courtesy to fake reviews made from shady and fake accounts. If the review is flagrant and/or in obvious violation of its community standards, Facebook will remove it. 

In other cases, Facebook is unlikely to take down a Facebook recommendation. The scathing and unfair review will stay connected to your page unless you take a few remedial and preventive actions.

Deleting or Editing Facebook Reviews That You Wrote

You can delete or edit a Facebook review that you’ve written. This holds true for your personal account as well as your business account.

Simply locate the review you want to remove or edit and click on the three dots.

Select Edit Review to make changes, and click Save when you’re done. Otherwise, you can just click Delete Review and tap Delete again to confirm the removal.

If you’re having trouble finding the review on a page, you can also locate it by:

• Tapping your profile picture from your feed
• Clicking the three dots
• Navigating to Activity Log
• Locating the review from past activity
• Select Edit Review or Delete Review (same as above)

Again, these steps only work for reviews that you’ve written yourself. You do not have the power to delete a review that was written by somebody else.

Reporting a Review on Facebook 

If the Facebook review goes against Facebook‘s Community Standards , you can flag it. To do this, the review should either be clearly fake or contain one or more of the following prohibited forms of speech:

• Hate speech
• Misrepresentation
• Cruelness and insensitivity

Facebook‘s Community Standards are broad, but the platform is quick to remove a Facebook recommendation if it’s ingenuine or overly offensive.

You can report a review on Facebook by following these steps:

• Log into your Facebook business page.
• Click on the Reviews tab on the top menu bar. Go to the review you want to report.
• Click on the three dots on the top right hand of the review.
• Select Report post from the displayed options. A pop-up window will appear on your screen.
• Select the most appropriate description from the displayed list, and follow the prompts to finish the process.

After reporting a Facebook recommendation, all you can do is wait. Facebook will review your request, and if it finds the review goes against its Community Standards, it’ll remove the review forever.

Respond to Your Real Negative Facebook Reviews 

If legitimate customers have left bad Facebook recommendations, you need to respond positively and promptly as part of customer service.

Start with an apology and address the matter at hand, followed by offering a viable solution moving forward. If you do this right, you can change your customer’s negative experience into a positive one. It’ll also show potential customers your company cares about its customers and is serious about helping them.

Keep the following in mind when you respond to:

• Be sympathetic and non-confrontational
• Try to respond to recommendations promptly
• Keep your response short, sweet, and concise

Make sure customers are happy with your suggestion and reassure all customers that if things go wrong, you’ve always got their back. We have an in-depth guide that further explains how responding to negative reviews professionally and tactfully can work in your favor.

Respond to Your Positive Reviews Too

You should respond to all reviews left on your Facebook page—not just the negative ones. Here’s why.

First of all, anyone taking the time out of their day to provide feedback and write a review deserves to be recognized. This is especially true for people who are sharing compliments and kind words about your business.

But if you’re only responding to negative reviews, it will only draw more attention to the bad ones when people are scrolling through your timeline.

This way, anyone who visits your business page will see responses to every review. So the negative ones won’t stick out like a sore thumb.

Turning Off or Disabling Facebook Reviews

If you feel a negative review is hurting your business—or don’t want to deal with the trouble of worrying about bad or fake reviews, you can take a more extreme measure: disable Facebook recommendations entirely.

To be clear, turning off the review section will hide all the recommendations left by past customers, both positive and negative. This also doesn’t give you a clean slate—you’ll see all reviews again upon enabling Facebook reviews in the future. Still, this is an excellent option if you have several fake reviews.

Here are the steps to disable reviews from Facebook:

• Open your business page, making sure you’re logged in as the page admin.
• Click on Settings at the top right of the page.
• Navigate to the left-hand side of the page, and select Templates and Tab from the menu. 
• Scroll down to Reviews , and click on Settings .
• To the right of the Show Reviews option, you’ll see a slider. Click on it to disable it.
• Select Save to confirm your new settings.

Now, customers can no longer see any negative feedback on your business’s Facebook page.

4 Tools to Remove Reviews From Facebook

Managing your online reputation is important, regardless of your business size and industry. Below, we’ve put together a list of four amazing online reputation management companies that can help you manage negative reviews on Facebook.

WebiMax is an excellent online reputation management company that offers hands-on review management solutions. 

You can rely on it to bury negative feedback on Facebook and to create a positive image for your brand without breaking the bank. WebiMax uses a combination of soliciting more overall reviews—most of which should be positive if your business is succeeding—and muting the impact of negative reviews on Facebook. WebiMax also helps with other review sites like Google, Yelp, and Amazon.

Besides reputation management, WebiMax also offers review acquisition, social media marketing, and public relations services. It even can help you generate more sales leads and market to your local customers. If you need an updated website that’s easier to use for your customers, WebiMax is able to provide this service.

The company assigns you dedicated campaign managers who create custom strategies to suit your needs. One of WebiMax’s best features is that you can really customize your services. Every business is different, and WebiMax’s versatile and customized approach takes those differences into account.

Plus, the whole process is covered under a non-disclosure agreement. No one else will know you’re using a third-party service to repair your online reputation . This can be extremely important, as customers may be skeptical about your business if it becomes obvious you are using a reputation management provider.

Before you can flag a review for removal on Facebook, the first thing you need to do is identify which reviews should be removed. Thanks to Nextiva , you can get real-time notifications based on specific tags and alerts you’ve set up.

This is one of the fastest ways to identify reviews that fit Facebook’s removal criteria, so you can report violations quickly to ensure they’re taken down ASAP.

Best of all, Nextiva uses AI-powered monitoring and listening tools to help you manage reviews beyond Facebook. So you can set up these same types of alerts across all review sites and remove bad reviews faster than ever before.

Birdeye offers a wide range of reputation management solutions, but it’s the integrations with Facebook and Google that set it apart.

With Birdeye, you can auto-send review requests, respond to customer reviews on Facebook and other sites, and gather actionable insights with Natural language Processing (NLP). Review monitoring and management, review generation, and review marketing are the other desirable features.

You can also build a custom profile that can be beneficial to generate awareness and get more customers to check out your products and services. The fact that all these services are available on a single platform makes things even more convenient.

NetReputation

From removing negative comments from Facebook to improving brand visibility, NetReputation is one of the most comprehensive online reputation management companies.

It offers a full range of services, including reputation monitoring, review management, public relations, branding, and content removal. We also like how professional and responsive the company’s customer support is. To provide the best possible customer service, NetReputation thoroughly interviews business owners to understand their needs.

If you’re feeling the heat from poor Facebook reviews, you can always turn to NetReputation to help you clean up and achieve a shining reputation.

5 Tricks for Removing Reviews from Facebook

The following tricks and best practices will help you take control of your Facebook reviews:

Manage Your Emotions

Fake reviews can be upsetting. But don’t let your emotions get the best of you. This type of behavior does not solve your problem—and it may put your brand in a negative light.

Have trust in your business. Work on offering high-quality products and services that consistently yield positive reviews. Don’t lower your ethical standards just because somebody else decides to play dirty. 

Remember, anything you write on Facebook can be viewed by the public. While it’s ok to privately message a customer to resolve a situation, it’s never ok to bash them or lose your cool. Not only is this bad business but there’s a good chance that those screenshots will end up being seen in the public eye.

Get More Positive Reviews

Positive reviews are the best way to offset fake reviews and negative comments. 

Reach out to customers who have positive experiences with your brand, and politely ask them to drop in a good word on your Facebook page . You can also offer them incentives like exclusive discounts or free goodies to make them more likely to turn the odds in your favor.

No business is perfect, and customers understand that. It’s normal for businesses to have negative remarks mixed into customer reviews. So one or two bad reviews won’t be the end of you.

But if you’re able to get lots of positive reviews on Facebook, the handful of negative comments will be an afterthought to prospective customers.

Hire a Reputation Management Service

Take control of your Facebook reviews and protect your online reputation by working with a reliable reputation management company.

A reputation management company can build an effective online reputation management strategy for your business. These services can help remove fake Facebook reviews by overcoming roadblocks in Facebook‘s reporting process—and if they can’t, the service can suppress fake reviews effectively to hide them from prospective customers.

Reputation management services can also help you get more positive reviews on Facebook. So whether you need fake reviews removed, new reviews from happy customers, or a combination of both, a reputation management service can get the job done.

Set Alerts For New Facebook Reviews

If you get a negative Facebook review, it’s important that you act quickly.

Again, the removal process isn’t instant. So any delay on your end will just prolong the process and leave the review on your page for more time than it needs to be there.

To ensure you’re acting quickly, you can set up alerts each time a new review is left on your Facebook page. Most reputation management services offer some type of review dashboard with custom alerts. You can also use Birdeye to set up alerts and streamline the way you monitor online reviews.

Reply to Negative Facebook Reviews

There’s no guarantee that every bad Facebook review on your page will get removed. Even if it does get removed, there’s a chance it stays live for a week or longer.

In the meantime, you should respond to all of your Facebook reviews—including the negative ones that you want removed.

Replying to reviews shows your customers that you care. It also shows anyone else who reads the review that you’ve acknowledged any mistakes and taken steps to fix the situation.

If that review ends up getting removed, that’s great! But at least your audience will see that you’ve replied while it’s still active.

Removing Facebook Reviews: Your Top Questions Answered

You can only delete bad reviews from Facebook if it’s determined that the reviews are fake or they violate Facebook’s community guidelines. That’s because Facebook is committed to transparency and won’t let businesses remove reviews simply because a customer had a bad experience.  Businesses don’t have the power to delete reviews on their own. They must instead flag the review, and someone from Facebook will remove it if it violates their community standards.

If you think someone has left a fake review on your Facebook page, you can report it to Facebook by clicking on the three dots at the top right of the review. You’ll see an option to report the post, and Facebook will prompt you to select a reason for why you’re flagging it. The review will not automatically be removed when you report it. You must wait for someone to check your request to verify that the review is either fake or violates Facebook’s community standards. If it’s deemed that your request is valid, Facebook will delete the fake review forever.

To turn off and hide Facebook reviews, navigate to the Settings section of your business profile and select Edit Page . Click Reviews and then toggle off the button that shows reviews on your page and allows people to write new reviews.  Hiding Facebook reviews does not delete them. Instead, it removes all of your existing reviews from being publicly shown on your Facebook page and disables new reviews from being added. While hiding Facebook reviews would prevent bad reviews from being shown on your page, it will also hide your good reviews. It’s an all-or-nothing decision, and you can’t pick which reviews are hidden.

It’s typically in your best interest to respond to all Facebook reviews, including bad ones. Responding to negative Facebook reviews shows the dissatisfied customer that you care and can help restore their faith in your brand. This small step can prevent you from losing them as a customer altogether.  Replying to bad reviews on Facebook also shows prospective customers that your brand is active, engaging, and taking the right steps to make customers happy. For additional tips and best practices, check out our guide on how to respond to negative reviews .

To manage reviews on Facebook, log into your account and navigate to the Settings page. Then select Reviews from the Templates and Tabs menu.  Alternatively, you can select reviews directly from your Facebook page by scrolling to a specific review and clicking the three dots in the top right corner. A drop-down menu will appear with different review management options, including flagging the review or directly messaging the reviewer.

When you report a review on Facebook, someone on Facebook’s team will evaluate your report and determine whether the review goes against Facebook’s community standards. If the reviewer finds the post in violation, they’ll remove it from your Facebook page. Your report is confidential, and the account you reported will not be notified that you reported them.  It can take anywhere from several days to several weeks for someone on Facebook’s team to view your report and act on it.

Reporting a review on Facebook does not automatically remove it. The review must first be checked by a member of the Facebook team to see if it violates Facebook’s policies and community standards.  Reviews that just contain a star rating without any written content or pictures cannot be reported.

Just one report of a Facebook review will trigger someone from Facebook to review it. If Facebook determines that the review does not follow its community standards and guidelines, it will be removed. If the review is not removed, you’ll typically have the chance to request another one. If the second report is denied, you may be eligible to request a decision from Facebook’s oversight board.

What to Do Next

Now that you know how to remove reviews from Facebook, it’s time to focus on building a sound social media marketing strategy.

Admittedly, social media marketing isn’t easy. You have to spend time learning how to do it right. Luckily, there are a few strategies and techniques to make data-based decisions, steering your business towards success. When done properly, you can get more traffic for your business, score more positive reviews, and improve conversion rates.

Here are a few Quick Sprout guides to help you get started on the right track:

• How to Effectively Market Your Small Business on Social Media
• The Beginner’s Guide to Online Marketing
• The Beginner’s Guide to the Best Strategies to Manage Your Online Reputation

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Say Goodbye to Negative Feedback: How to Remove Facebook Reviews

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Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?

Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.

What Are Facebook Reviews?

These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.

How to Delete Facebook Reviews? 

When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.

However, if you want to remove reviews from Facebook, you can follow these steps:

• Go to your Facebook page and click on the About tab
• Scroll down to the reviews section
• Find the review you want to delete and click on the three dots on the right-hand side of the review
• Click on Delete review
• Confirm the action by clicking delete

Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.

How to Hide Facebook Reviews?

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The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page . They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.

Follow the next steps to hide the bad reviews:

• Go to your Page’s Settings
• Select Edit Page
• Scroll down till you come to Reviews
• Select Settings (to the right of Reviews)
• Turn off Reviews
• Click the Save button

If you wish to re-enable the reviews, return to the same location and switch them back on.

How to Report Fake Facebook Reviews?

You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.

• Locate the review you wish to delete.
• Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
• Select the best choice for you and press the send button.

The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.

Respond to Your Real Negative Reviews on Facebook

Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.

Try the following to respond:

• Be understanding and non-confrontational.
• With recommendations as soon as possible.
• Keep your reaction brief, pleasant, and to the point.

Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.

Why Facebook Reviews Are Important to Reputation Management?

It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.

If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:

Accept responsibility and apologize

When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.

Take important problems offline

Take the chat offline if there are issues to avoid discussing sensitive topics in public.

Stick to the company and brand rules

Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.

Resolve certain problems

Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.

Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.

Show your gratitude

Regardless of the customer’s rating, say thank you . Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.

How Can I Get More Reviews on Facebook?

Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.

Some ways to manage the online reputation:

• Incorporate Facebook Reviews into your website and other platforms
• Create and distribute a Facebook Review link to your consumers
• Using a post-purchase email template, invite your consumers to leave a Facebook review

What Happens When You Report a Review From Facebook?

When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so. 

It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.

When Will Facebook Remove Fake Reviews?

When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.

Violence and criminal behavior

Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.

Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.

Unacceptable Content

Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.

Authenticity and Integrity

Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.

Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.

We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team. 

Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.

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How to Remove Reviews From Facebook

Facebook is the most popular social networking site in the world, with nearly three billion active users. It’s great for staying in touch with friends and family, sharing news and experiences, and connecting with like-minded people.

For businesses, it’s also an excellent platform to create and unite groups of like-minded people, engage them with your brand, prepare them for upcoming events, and sell your products or services.

But since Facebook is so integrated into the social economy, it’s also a place where people learn about and rate products and services. That’s why it’s important to keep an eye on your business’s Facebook page and take care of any negative reviews as soon as possible.

In this article, we’ll show you how to do just that.

Why Removing Reviews From Facebook is Worth It

Imagine this: you’re scrolling through Facebook, looking for something to do, when you see an ad for a new restaurant in town. You click on the link and read a few reviews, but they’re all pretty negative.

What are you going to do? Chances are, you’re not going to visit that restaurant anytime soon.

What if you’re the restaurant owner and you’re running Facebook ads to promote your new venture? When users see your ad and it piques their interest, they may consider going there for a meal.

But if the first thing they see is a negative review, they’re likely to change their minds and go somewhere else instead. In this case, running those targeted ads would be all for nothing.

In this day and age, reputation is everything. And social media is a powerful tool that can make or break your business.

With lots of great reviews highlighted on your business page, you’re more likely to attract new customers and keep them coming back. But if potential customers see negative reviews, they might not even bother giving you a chance.

Plus, Facebook reviews play a big role in local SEO. The more often your business is mentioned in reviews, the higher you’ll rank in search results.

If you have negative reviews on your Facebook page, it could be hurting your business more than you realize. That’s why it’s important to take care of them as soon as possible.

The Investment Needed to Remove a Review on Facebook

Before we get into the nitty-gritty details of how to remove a review on Facebook, it’s important to note that there is an investment required.

You can’t just delete any old review left by a customer—otherwise, everyone would do it and there would be no reason for this post.

The only way to remove a review on Facebook is to flag it, explain why you flagged it, and allow Facebook to determine whether the review meets the criteria for deletion.

However, doing so requires time—a lot of it. In fact, time will probably be the biggest investment you make if you want manually manage all of your Facebook reviews.

Online reputation management software helps businesses to track and respond to reviews on Facebook and other social media platforms. With this software, businesses can monitor their reputations in real-time and take proactive steps to address any negative sentiment.

Additionally, online reputation management software can help businesses to generate positive reviews and promote their brand on social media.

The cost of this type of software varies significantly depending on the features and functionality offered. For smaller businesses and individual service providers, there are a number of free and low-cost options available. And for enterprise companies, there are plenty of robust solutions with capabilities that extend far beyond review management.

As more and more consumers turn to social media for recommendations, online reputation management software has become an essential tool for companies looking to protect and enhance their reputations.

If you’re interested in managing your online brand, check out our blog post on the best online reputation management platforms for your business.

6 Steps to Remove a Negative Review on Facebook

If you’ve decided that you want to take the necessary steps to remove a negative review on Facebook, follow these instructions:

Step 1: Check your Facebook business profile for reviews

The first step in the process is to check your business profile on Facebook and see if there are any reviews already posted. If you have a Facebook profile set up, chances are you have it configured to accept reviews.

To check this, simply go to your business page and look for the Reviews tab. If you don’t see it, click on the More tab and then select Reviews .

Once you’re on the Reviews tab, you’ll see a list of all the reviews that have been left for your business.

From there, you will be able to see the star rating, the name of the person who left the review, when it was posted, and the text of the review itself.

Read through all of these reviews in order to determine which, if any, need to be removed.

Step 2: Disable the ability for customers to leave reviews on your page

Disabling reviews means that your business will never be bogged down by bad reviews. If your primary goal is to avoid negative reviews, blocking this functionality is the best and easiest way to accomplish that. In fact, it’s the only way to guarantee it.

If you decide to do this, it’s important to remember that disabling reviews means that you won’t be able to showcase positive reviews either. And with fewer reviews, fewer people will trust your brand and your search engine rankings will suffer as a result.

Nevertheless, if you’re adamant about never having to deal with negative reviews, this is the best way to achieve that goal.

To do this, simply go back to the Reviews tab on your business page and click on the Settings button.

From there, uncheck the box that says Edit page and then switch the Show reviews slider from ON to OFF.

Click Save and you’re done!

You can turn your reviews back on at any time through this same function.

Step 3: Flag the review you want to have removed

If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal.

Flagging a review will notify Facebook that you believe it goes against their Community Standards. These standards include things like hate speech, violence, graphic content, and nudity. Reviews can also meet these criteria if they are spammy, negative reviews from a direct competitor, or if they’re simply not relevant to your business.

When you flag a review, Facebook will investigate and determine whether or not it should be removed.

If Facebook agrees with your assessment, they will remove the review for violating their terms of service.

To flag a review, simply go to the review itself and click on the three dots in the top-right corner.

From there, select Flag review and then choose the reason why you’re flagging it.

Keep in mind that Facebook may not remove the review, even if you do flag it. So this isn’t a guaranteed method for having a review removed.

Step 4: Respond to the negative review

Sometimes, the best reaction to a negative review isn’t to circumvent it or have it deleted. And even if you plan to flag the review for removal, it is always best to respond to those who leave negative comments.

The key to responding to negative reviews is to do so in a way that doesn’t worsen the situation. Even if the customer or client was in the wrong, avoid getting into a back-and-forth argument, especially if it is in direct response to the comment on your public business profile.

Instead, apologize for whatever issue they experienced. Thank them for bringing it to your attention, and let them know that you’re working on a resolution.

Then, offer to make things right by giving them a refund, coupon, or special offer of some sort.

For example, a reviewer who had a bad experience using your online consulting service may write:

“I paid for a one-hour consultation and the person I spoke to barely gave me any time at all. It was a waste of money.”

In this case, you might respond with something like:

“I’m sorry to hear that you didn’t have a good experience. We pride ourselves on providing quality service, so I’m sorry that we fell short in your case. As a gesture of good faith, I’d like to offer you a full refund for the consultation fee. I hope this will help alleviate some of the frustration you experienced.”

By responding in this way, you’re acknowledging the problem, apologizing, and offering a solution. This shows other potential customers that you’re committed to providing a good experience, even when things don’t go according to plan.

To respond to a review, simply click on the review itself and then write your response in the Write a Reply box.

To reach out to the reviewer personally, you can click on the three dots in the top-right corner of their review and select Message .

This will open up a direct message window where you can privately communicate with the reviewer. You can also email them if you have their contact information.

Step 5: Encourage your customers to leave positive reviews

The best way to combat negative reviews is to encourage your customers and clients to leave positive ones.

This is especially effective if you offer some sort of incentive, like a discount or coupon, for those who take the time to write a positive review.

A few good ideas for incentivizing positive reviews include:

• Asking customers to leave a review when they’re paying for their purchase
• Sending an email follow-up with a link to your business page after someone makes a purchase
• Offering a discount for those who write a positive review
• Embed Facebook reviews on the platforms that you sell on.

You can also encourage customers to leave reviews by sending your customers and clients a popup or banner on your website that asks them to do so.

Step 6: Use reputation management software to track mentions and reviews across the internet

Even if you’re able to read all of your Facebook reviews, chances are you won’t catch every bad one. Just about everything has a margin for human error and that goes double when you’re relying on people to keep track of their social media notifications.

That’s where reputation management software comes in.

Reputation management software is a tool that allows you to track online reviews and mentions of your business across the internet, including on Facebook. This way, you can be sure that you’re always aware of what people are saying about your business, even if you’re not on Facebook all the time.

This kind of tool will give you the opportunity to address negative reviews quickly, before they have a chance to do too much damage.

A great thing about reputation management software is that it will also help you track any positive reviews and mentions of your business across the web–not just on Facebook.

A few great features of online relationship management tools conclude:

• Sentiment analysis: Know how people feel about your brand at a glance
• Online review monitoring: See all of your reviews in one place
• Mention tracking: Get alerted anytime your business is mentioned online
• Competitor analysis: Keep an eye on what others in your industry are doing
• Personalized reporting: Get detailed reports tailored to your business needs

If you want to take your social media monitoring to the next level, consider using a reputation management tool to do so.

What’s Next?

There are a lot of different reputation management software programs out there, so it’s important to find one that’s the right fit for your business.

Do some research and read reviews to find the best option for you. Once you’ve found a program you’re happy with, sign up and get started tracking your online reputation today.

And if you’re not sure where to start, we tried dozens so you don’t have to. Check out our blog post on the best online reputation management software to find the right one for your business’s needs.

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How to remove reviews from Facebook: A step-by-step guide

By Solange Messier | Sep 26, 2022 | Marketing | 8 min read

Reviews are crucial to any business’s online reputation today. They’ve only become more important in recent years. After all, 95 percent of customers say they look at reviews before shopping ( Globe Newswire ). Reviews are influential too, which can make those bad reviews even more worrisome. Your clients have no doubt asked you how they can get rid of reviews, especially false ones. They might be worried about Google, Facebook, or even sites like Yelp . There is good news. Although it can be tough, you can remove reviews on many platforms. Here’s how to remove reviews from Facebook for your clients.

Download “Why reputation management matters: A churn study” for data-based strategies on retaining clients longer using online reputation management.

Can you delete reviews from facebook.

The first thing to note is that, even if you’re a page owner, you can’t delete a review someone has left on a business page. Only Facebook’s team has the authority to delete the review.

Why is that? Facebook wants to remove false reviews, but they also want to let customers speak their minds. They also want other customers to trust Facebook reviews. If businesses could delete reviews, they would likely delete all negative reviews.

Nobody can blame business owners for that. After all, negative reviews skew rankings in the algorithm, which decreases visibility. With organic reach continuing to drop ( Business2Community ), though, negative Facebook reviews limit your client’s reach even more.

It’s important to consider that even though your client may want to contest all negative reviews, consumers don’t trust a profile that only touts positive reviews. If a business has nothing but 5-star reviews, people tend to be a little suspicious.

Comment on the review you want to remove

The first step in how to remove reviews from Facebook is to comment on the review.

Why do you need to comment on the review? You can only flag reviews that have at least one comment on them. Most reviews don’t get replies from other users, though. The fastest way to make sure you can flag a review is to comment on it yourself.

Even if you suspect the negative review is fake, you need to handle the situation the right way. There’s a chance the negative review will stay up for some time or that Facebook’s team will decline to remove it. In that case, you need to leave a comment that your client is comfortable with having potential customers see.

Comments should express some attempt to resolve the situation. You can invite the reviewer to get in touch with the client to discuss concerns further.

How to remove reviews from Facebook by flagging

Once you’ve commented on the review you want removed from the client’s page, you’ll need to flag it for Facebook’s team.

To do this, navigate to the top right of the post. Click the downward-pointing arrow. You should see a drop-down menu with several options. Select “Report Post.”

You’ll need to explain why you’re flagging the post for review and potential removal. Remember, Facebook doesn’t want to remove legitimate reviews.

The team is more inclined to remove fake reviews . For example, some accounts will leave false reviews on businesses they’ve never bought from. You can sometimes spot these by comparing details in the review ( MarketWatch ).

People leave false reviews for a wide variety of reasons. Just because a review is negative, though, doesn’t mean it’s fake.

Can you flag a legitimate negative review for removal?

What if the negative review the client wants removed is real? Customers can and do have bad experiences, and they sometimes take to social media to vent. In fact, a customer who has a bad experience is seven times more likely to tell people about it.

In that case, some of those negative reviews are likely legitimate reviews from real people. You can ask the Facebook team to review them, but the chances they’ll remove them are lower. Facebook wants to provide real reviews from real people. Real reviews are useful to Facebook users, even if they are negative.

Your best bet with a legitimate negative review is to reach out to the reviewer. Respond to them with an apology. Ask them to get in touch and try to “make it right” for them. Once you've resolved the situation, ask them if they’d consider:

• Revising their review to give a better rating or mention the solution
• Leaving another follow-up review
• Removing their review or editing to say the situation was resolved

These methods are more likely to take care of legitimate negative reviews, rather than trying to get them removed.

Will Facebook remove a negative review?

There are cases where Facebook will remove a negative review you’ve flagged. The reviews they remove violate the Facebook Community Standards ( Facebook ).

Most of the time, this means the review has been falsified in some way. Fake negative reviews are frustrating for businesses and customers alike. Fake reviews can damage the user’s trust in Facebook as well. That situation isn't good for your client, nor is it ideal for Facebook.

How to remove reviews from Facebook altogether

There is another option for dealing with negative reviews on Facebook. This method takes the Facebook team out of the picture, so you don’t need to rely on their judgment about reviews. It is, however, more extreme.

With this method, you’ll discover how to remove reviews from Facebook by making them invisible to page visitors. That means no users will be able to see the reviews, even though they still exist.

To do this, you’ll go to the client’s business page. Make sure you’re logged in as an admin. Then navigate to “Settings.”

Under the “Settings” menu on the left-hand side of the screen, select “Templates and Tabs.” From there, scroll to the “Reviews” tab. Click into “Settings.”

You should see a slider, which can be set to “on” or “off.” Toggle the button under “Show Reviews” to stop displaying reviews on the page. Note that the reviews still exist and that people can still leave new reviews. They simply aren’t visible on the client’s business page.

Beyond how to remove reviews from Facebook: How to deal with negative reviews on Facebook

Making all reviews invisible is an extreme step. It’s probably not how you or your client want to deal with a couple of bad reviews. It is an excellent step to take, though, if the client happens to be dealing with an influx of fake reviews .

In most cases, your best bet is simply to respond to negative reviews in a positive way. An apology and an invitation to make things right for the reviewer can go a lot further. Often, a reviewer will be willing to revise their review or leave a new one.

How negative reviews help your client

Leaving the bad review up can be a good thing for your client, especially if they resolve the situation. New customers can see how the client responds to legitimate criticism. They may “follow along” and see how important good customer service is for your client. They can see the lengths the business is willing to go to in order to make things right.

That can be very convincing to potential new customers. As we noted, many people are leery of businesses that have only outstanding reviews. Although negative reviews seem bad, they’re an opportunity to showcase your client’s commitment. It also demonstrates how they deal with adverse situations.

That said, you want to be sure the client is responding the right way. There are plenty of stories about business owners responding poorly when they receive negative reviews, one reason it’s a good idea to have an expert team provide reputation management services . These professional teams respond to negative reviews the right way.

When you're wondering how to remove reviews from Facebook, there's one important thing to keep in mind: Removing a bad review from Facebook should be a last resort, reserved for fake reviews, abusive posts, or inaccurate reviews. Facebook makes it difficult to get a review removed to encourage business owners to try other methods first.

Manage reviews the right way for your clients

Now you know how to remove reviews from Facebook. The process itself isn’t too difficult. The fact that only the Facebook team can decide to remove the review means it’s best thought of as a last resort.

If you need help dealing with negative reviews or getting more positive reviews for company clients , it's time to call in the experts. Online reputation management services can help you track reviews and respond to them the right way.

About the Author

Solange Messier

Solange Messier is the Content Strategy Manager at Vendasta. Solange has spent the majority of her career in content marketing helping companies improve how they connect with their prospects and customers. Her diverse background includes magazine publishing, book publishing, marketing agencies, payment processing, and tech. When she's not working, Solange can be found spending time with her family, running, and volunteering.

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How To Remove Reviews From Facebook

Navigating the waters of Facebook reviews can be tricky, especially when negative feedback starts to cloud your business page. You might be wondering if it’s possible to remove those pesky reviews and restore your online reputation. Fear not, as we’re about to guide you through the process of cleaning up your Facebook presence. Whether you’re looking to buy Facebook reviews from real users or simply want to start afresh, understanding how to manage your reviews is crucial.

In this article, we’ll explore why keeping a mix of reviews can actually benefit your business and how removing the entire reviews section might not always be the best call. But if you’re set on starting with a clean slate, we’ll walk you through the steps to remove the reviews section from your Facebook page effectively. Keep reading to take control of your social media reputation today.

Table of Contents

Why Remove Reviews from Facebook?

Picture this: you’ve worked tirelessly to build up your business and suddenly, a slew of negative reviews on Facebook begins to taint your reputation. Online perceptions are crucial , and for many customers, reviews are the go-to resource for deciding whether to patronize a business. With the good, bad, and ugly displayed on your Facebook page, you might find the need to intervene.

Yes, having a range of reviews can depict authenticity and a human aspect to your business. But, too many negative reviews can be detrimental to your brand’s image. It’s critical to weigh the potential impact these reviews may have on your customer base. A high volume of unsatisfactory comments can deter potential customers, overshadowing the positive experiences others have shared. At times like these, removing the reviews section may seem like a viable option to protect your brand’s online presence.

By considering the removal of your Facebook reviews, you’re also acknowledging the reality of digital word-of-mouth. Unlike traditional word-of-mouth, online reviews are there for the whole world to see, permanently—unless you act. If those reviews are largely negative, they can create an unwelcoming digital storefront, one that greets new and returning customers with doubt and concern. An overwhelming presence of negativity – justified or not – can unfairly shape the narrative around your brand.

As you navigate your options, remember that managing your online reputation is an ongoing process. Adjusting your Facebook page, responding to customer concerns, or undertaking a complete removal of the reviews section are all part of maintaining the integrity of your business. Removing reviews from Facebook can be done methodically by following a set of instructions; just be sure to consider the trade-offs associated with eliminating both positive and negative feedback.

Ways to Handle Negative Reviews on Facebook

Responding to reviews.

When you’re hit with a negative review, your response can make all the difference. Respond promptly and with honesty; your goal is to show customers that you’re dedicated to improving their experience. Apologizing is a good first step – acknowledge the customer’s dissatisfaction and offer a solution . To take the conversation offline, suggest continuing the discussion via email or phone call, which can prevent further public discourse and often leads to a more personal and potentially satisfying resolution.

Handling negative Facebook reviews with transparency demonstrates that you take customer feedback seriously. It’s crucial to customize each response to the individual, as a generic template can come across as insincere. While you can’t remove negative Facebook reviews, influencing the narrative with a considered reply can sway public opinion and mitigate potential damage to your reputation.

Remember, your responses are also for the eyes of potential customers, showing them that your customer service doesn’t falter under criticism.

Encouraging Positive Reviews

Build a strong defense against negative reviews by boosting the number of positive testimonials from your satisfied customers. The more positive feedback you have, the lesser the impact of the occasional negative review. In the midst of managing online feedback, it’s also crucial to understand the Facebook reporting process .

This knowledge enables businesses to address and potentially remove unjust negative reviews that violate platform guidelines, ensuring a fair representation of their service quality. Encouraging your clients to share their good experiences is vital for this strategy to work. Consider implementing incentives, like discounts or special offers, to those who take the time to write a review.

Here are effective strategies to generate positive reviews:

• Prompt customers to leave a review post-purchase.
• Send a follow-up email with a direct link to your Facebook page.
• Offer a discount or a special service for leaving a positive review.
• Display Facebook reviews on other sales platforms to build trust organically.

Utilizing reminders on your website, such as pop-ups or banners, can also nudge clients to leave feedback. While it’s nearly impossible to catch every negative review, fostering a strong base of positive ones serves as your first line of defense, counterbalancing any less favorable comments and preserving the integrity of your online reputation.

How To Disable Facebook Reviews

Sometimes you may find the need to take a breather from public feedback on your Facebook business page. Disabling Facebook reviews is an option that might be worth exploring. Remember , turning off the reviews feature doesn’t delete existing reviews. It merely hides them from public view and pauses the ability to receive new ones.

Here’s your step-by-step guide to disable Facebook reviews:

First, log in to your Facebook business page. Navigate to the “Settings” menu found on the top right corner. In “Settings,” you’ll see a list of options on the left side. Click on “Templates and Tabs” and locate the Reviews tab.

To turn off the reviews, all you need to do is click to the right of Reviews to slide the tab over, effectively disabling this section from your page. The change is immediate and will result in the reviews section being removed from your audience’s sight.

Bear in mind that if you decide to re-enable the reviews in the future, the exact same reviews, both positive and negative, will reappear. There’s no way to filter or delete individual reviews due to Facebook’s commitment to authenticity. While disabling the review section can offer a momentary reprieve, it’s not a selective tool.

If you come across reviews that seem to violate Facebook’s Community Standards, such as those containing hate speech or profanity, Facebook provides a reporting mechanism. By clicking the three dots on the top right corner of the review, you can select “Find support or report recommendation” and follow the prompts. But, be prepared that not all reported reviews may result in removal, as they must breach Facebook’s guidelines.

Considering this process, weigh the pros and cons of removing the reviews tab altogether. It’s an all-or-nothing decision that affects the visibility of positive reviews as well, which can be a powerful part of your online credibility.

The Process of Removing Facebook Reviews

Removing Facebook reviews may not be straightforward, but understanding the process can help you manage your business’s online reputation more effectively. Whether you’re faced with spam, malicious content, or a review that unjustly tarnishes your business’ reputation, knowing how to navigate the removal process is key.

Reporting a Review to Facebook

When a questionable review appears on your Facebook page, reporting it promptly is crucial. To report a review:

• Navigate to your Facebook business page and find the review in question.
• Click the three dots ( … ) in the corner of the review.
• Choose Report post from the menu.

A dialog box will prompt you to specify the issue with the review. Once you report it, someone from Facebook’s team will examine the content against the platform’s community standards. Reported reviews are treated confidentially, meaning your identity is not revealed to the individual who posted the review.

Requesting a Review Removal from Facebook

If reporting a review doesn’t lead to its removal and you believe it violates Facebook’s community standards or contains false information, you can request further review. The process can be challenging and may require patience, as responses can vary in time from days to weeks.

To request a review removal:

• Follow the reporting procedure outlined above to submit the initial report to Facebook.
• Monitor the review status regularly to check if it has been removed.
• Be prepared to provide additional evidence or explanation if Facebook reaches out for further clarification.

Always remember, interacting promptly and professionally with genuine customer feedback is an essential part of maintaining a positive online presence.

Alternatives to Removing Facebook Reviews

Managing reviews to improve reputation.

You’ve already learned about addressing negative reviews directly and the challenges of removing them. But, when removal isn’t an option, managing these reviews strategically can still bolster your reputation. Firstly, engage with all customer feedback —yes, even the negative ones. A respectful and empathetic reply can often turn a disgruntled customer’s experience around.

Monitoring your reviews is another critical step. Use tools that allow you to keep tabs on what’s being said about your business online. With proactive review management, you can :

• Request satisfied customers to share their experiences
• Resolve issues highlighted in negative reviews
• Encourage a continuous stream of fresh, genuine reviews.

Always remember, a few negative reviews don’t spell disaster. They can add authenticity to your business, as a perfect 5-star record often sparks skepticism. It’s the overall sentiment and how you handle each review that matters most to both your reputation and your SEO ranking.

Disabling Reviews on Facebook

There might come a time when you ponder whether to turn off reviews altogether. Before you make this decision, consider the impact. Disabling reviews removes all reviews, squandering the social proof from positive feedback you’ve worked hard to accumulate. Still, this nuclear option is available, should the situation call for it.

To hide reviews:

• Navigate to Settings on your Facebook Page.
• Click Templates and Tabs.
• Switch off the Reviews tab.

Remember, this action is reversible ; should you choose to enable reviews again, the same set of reviews, good and bad, will resurface.

While this doesn’t clear away negative feedback, it does offer a breather—a chance to reset and strategize. Perhaps you’d use this time to gather more positive testimonials on alternative platforms or to refine your customer service approach.

Even without customer reviews on Facebook , regularly updating your page, posting engaging content, and staying interactive with your audience can still reflect positively on your brand. Though you won’t have reviews to lean on, your active online presence can itself be a testament to your business’s quality and reliability.

Navigating the waters of Facebook reviews doesn’t have to leave you feeling adrift. Remember that engaging with feedback and monitoring your online reputation are key to steering your brand’s perception in a positive direction. If you decide to disable reviews, be mindful of the impact on your positive feedback. Staying active online showcases your commitment to customer satisfaction and can often outweigh the occasional negative review. Keep your sails adjusted to the winds of customer interaction and your brand will continue to cruise smoothly on the digital sea.

Frequently Asked Questions

How do i deal with bad reviews on facebook.

Handle negative feedback by responding professionally to the review, showing that you value customer input and are committed to improving. If the review is irrelevant or violates Facebook’s Community Standards, you can report it. Alternatively, you can choose to disable the reviews tab entirely, although this removes all reviews, good or bad.

Can bad reviews be deleted?

Legally, you can remove bad reviews if they violate the Consumer Review Fairness Act, such as containing sensitive personal details. Businesses can’t delete reviews simply because they are negative, but they can take action against reviews that don’t follow legal guidelines or platform rules.

Can Facebook reviews be deleted?

Individual Facebook reviews cannot be deleted by the page owner. However, you can report reviews that do not adhere to Facebook’s Community Standards. Facebook may remove reviews that are found to be in violation upon investigation.

Why can’t people leave reviews on my Facebook page?

If people are unable to leave reviews, ensure that the review feature is enabled on your page. You can activate reviews in the ‘Manage Page’ section of your Facebook settings. This is generally automatically set when a page is created, but can also be toggled on manually if not.

Can you fight a bad review on Facebook Marketplace?

Absolutely, if a review on Facebook Marketplace violates Community Standards or is not focused on the product or service offered, it can be reported. Facebook will review the report and may remove the review if it fails to comply with their standards. Use the Facebook app to navigate to the review section and report the inappropriate review.

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How To Manage & Remove Facebook Reviews

Online reputation is everything for a brand. And statistics reveal that Facebook holds 19% of all customer reviews and can significantly impact your company's online reputation and image, for better or worse.

While positive reviews have the potential to attract new customers to your business, there may come a time when social media managers have to deal with negative reviews depending on the frequency of their occurrence. In such cases, panicking and being hasty is not the right way to go about it.

We are here for that. We have not only presented steps to remove negative Facebook reviews but also how to manage them. So, explore the blog to know how to manage the noise with poise, along with the pros and cons that come with it.

Understanding The Importance Of Facebook Reviews

Well, people rely on reviews! 93% of customers look at online reviews before making a purchase. Hence, negative or positive reviews can significantly influence their buying decision. And if we talk about Facebook reviews, particularly, then the platform with 2.96 billion monthly active users holds significant importance for businesses and individuals alike and their online reputation.

To build a better online reputation for your brand, here are some key reasons why understanding and managing Facebook reviews are essential:

Influence On Consumer Decision-Making

Facebook being the third-most-visited website in the world, is often consulted by users either to shop online or to check reviews before purchasing something. In fact, 54.9% of Facebook users follow or research brands and products on the platform. In such a scenario, positive reviews on the platform can act as powerful social proof, influencing potential customers' decisions to engage with a business, make a purchase, or visit a physical location.

For instance, check out this positive customer review on Wendy’s Facebook Page.

Optimized Search Engine Visibility

Facebook Reviews can be crucial in optimizing local SEO (Search Engine Optimization). When a company's Facebook page receives positive reviews, it enhances the overall online reputation, credibility, and trustworthiness. Search engines, like Google, take into account signals from social media platforms, including Facebook, while determining search rankings. Businesses with positive reviews are more likely to generate increased user engagement and appear in local search results, making it easier for potential customers to find and consider them.

Garnering Valuable Customer Feedback and Insights

Facebook Reviews offer valuable feedback directly from customers. Whether positive or negative, if you look at it from an optimistic angle, then it has a lot of benefits for your business. For instance, positive reviews can highlight what aspects of your business are working well and your strong areas, while negative reviews can reveal areas that are lacking and require more improvement. With both insights, you can take a step forward and refine your products, services, and overall customer experience management.

For instance, check out this negative review that a customer has shared on the Starbucks Facebook Page.

Addressing Customer Concerns

Negative reviews, while challenging, provide an opportunity to address customer concerns publicly. Responding to reviews, whether positive or negative, on Facebook demonstrates that your business values customer feedback and is actively engaged with its audience. In fact, 53% of people are likelier to buy from a business they can message. Facebook allows businesses to add Facebook Messenger live chat to their websites to improve customer service. By responding professionally and resolving issues, businesses can showcase their commitment to excellent customer service and problem-solving, leading to increased loyalty.

For instance, check out this concern that a customer has shared on McDonald’s Facebook Page.

Increased Competitive Advantage

Did you know that 58% of shoppers say they are willing to pay more for products that have good reviews? Well, a collection of positive Facebook reviews can actually signal that your existing customers are having a good brand experience, which further removes the hesitation of new customers when considering to buy or avail your product/ service respectively. This gives you a competitive advantage over others in the same industry, as customers are more likely to choose a business with a better overall rating and a significant number of positive reviews.

Steps To Remove Facebook Reviews

Dealing with reviews can get tricky sometimes. Yes, especially if they are negative or fake, be it Facebook or any other social platform for that matter. But since our matter of concern is Facebook in this blog, we’ll stick to that.

There are basically two ways to deal with negative or fake reviews on Facebook.

• Removing a particular review that you deem harmful to your business.
• Hiding the entire Review Section until you get some solid positive reviews.

We’ll tell you both. While you can find the easy steps below, before hopping to do that, know that removing a review requires having a comment on them to be reported. If the review doesn’t have a comment, it isn’t possible to flag and report it. In fact, this is applicable to any reviews, even the fake ones or from someone who has never done business with your company.

In cases such as these, we recommend you comment on them as though they were real negative reviews. This way, it will have a comment and can be flagged and reported. Besides this, you can also make a positive impression, as the customers will notice that you have made an active effort to attempt to resolve the problem, which can further enhance your brand reputation.

To know furthermore about removing or hiding bad social media reviews , check out the sections below.

Removing Facebook Reviews

Removing Facebook reviews is not directly possible for page admins. However, Facebook provides options to manage reviews and report inappropriate ones. If you believe a review violates Facebook's policies or is fake, follow these steps to report it and potentially have it removed:

Step 1: Log in to your Facebook account and go to your business page.

Step 2: Click on the "Reviews" tab on the left-hand side of your page to view all the reviews.

Step 3: Identify the review you want to report for removal.

Step 4: Click on the three horizontal dots (ellipsis) located on the right-hand side of the review.

Step 5: Select the "Find support or report recommendation" option from the drop-down menu.

Step 6: Choose the appropriate reason for reporting the review. Facebook provides options like spam, hate speech, harassment, and other policy violations.

Step 7: Follow the on-screen instructions to provide additional information if required.

Step 8: Click "Submit" to send the report to Facebook for review.

Keep in mind that Facebook will assess the reported review and determine whether it violates their Community Standards or review guidelines. If Facebook deems the review to be in violation, they may remove it. However, if they find the review to be within their guidelines, it will likely remain visible.

It's important to note that attempting to manipulate or misuse the review reporting system can lead to consequences for your page, so only report reviews that genuinely violate Facebook's policies.

Remember, managing reviews professionally and responding to them courteously can be a more constructive approach to maintaining a positive online reputation . And more so, engaging with customers and addressing their concerns can demonstrate your commitment to excellent customer service.

Hiding Facebook Reviews Section

While removing and reporting individual Facebook Reviews can be laborious, you can always hide the entire Review Section for some time if you feel that you do not have enough good reviews.

We recommend this step for new businesses who want to get a fresh slate of positive reviews. Otherwise, businesses batting for a considerable period of time should avoid this, as removing the Reviews Section entirely will mean that customers can no longer leave feedback, good or bad, which can be an obstacle in gathering constructive feedback.

Depending on your choice and business requirements, follow the steps below to hide the Review Section until restoring them.

Step 1: Log in to your Facebook account as the page admin and navigate to your business page.

Step 2: Go to the "Settings" tab located at the top-right corner of your Facebook page.

Step 3: In the left-hand column of the Settings page, click on "Templates and Tabs."

Step 4: Scroll down to find the "Reviews" tab in the list of tabs available for your page.

Step 5: Click on the "Settings" button next to the "Reviews" tab.

Step 6: Toggle off the option that says "Show Reviews" to hide the Reviews section from your page.

Step 7: Save the changes.

Keep in mind that hiding the Reviews section means that visitors to your page won't be able to see or leave reviews. Suppose you want to maintain transparency and receive feedback from customers. In that case, it's generally better to manage reviews rather than hide them completely, and that's what takes us to the next section of the blog, which is managing your Facebook Reviews.

Steps To Manage Facebook Reviews

Yes, Facebook Reviews need to be managed if you really want to capitalize on them. Besides, for each negative comment, deleting or removing is not the ideal solution unless it's derogatory. Hence, managing it is the middle path you need to take to build a successful brand.

In fact, with 60% of consumers feeling that the number of reviews a business has is critical when reviewing and deciding whether to use its services, business owners or marketing managers need to embrace 4 essential steps to manage their online reputation management strategy , once their number of reviews and business grows.

Step 1: Leverage A Reputation Management Tool

Time is one of the crucial factors when it comes to managing reviews on Facebook, as it controls about 3% of all online reviews. Besides, if you receive a lot of reviews, it can be hard to keep a timely track of all of them and address the negative ones as a priority. To give an easy and hassle-free solution to your concern, we’d recommend you resort to online reputation management tools in such situations.

And Statusbrew can be one suitable option for you. Ranging from Google My Business, Google Play Store, App Store, Trip Advisor, and TrustRadius to Yelp, this multiple platform-friendly tool can help you easily manage all from a single dashboard. This even includes managing communications on social and messaging channels like Facebook, Instagram, YouTube, LinkedIn, Twitter, Whatsapp, Line, etc.

Besides this, some of the features you can exploit include:

• Leveraging AI-powered sentiment analysis to understand audience emotions.
• Manage reviews and customer queries at a large scale.
• Get notified of all negative and fake reviews and manage them along with your team.
• Automatically route reviews to a specific inbox/team member based on your requirement.
• Keep track of customers often posting fake reviews using inbuilt CRM.
• Control team member access.
• Get in-depth brand reputation insights.
• Auto-hide spam and trolls across your social profiles.
• Identify new customers with listening solutions.

If you want to access these features while managing your Facebook reviews besides your social conversation, book a FREE demo today and see for yourself ?

Try Statusbrew

Step 2: Ask For Positive Facebook Reviews Smartly

According to USA Today, 5% to 10% of customers actually write reviews proactively when asked by a brand. This is one of the most effective ways to keep and manage a steady stream of positive reviews rolling in as they attract customers to a business and increase their spending by over 30% .

Besides this, another way to manage can be to influence other potential customers with positive feedback because 73% of them are looking for recent reviews. For them to notice the same, you can embed Facebook Reviews into your website and other social platforms and showcase your existing positive reviews to build trust and encourage others to leave one.

To know more about asking for reviews, check out our bonus content: 12 smart ways to ask for a review.

Step 3: Give Equal Importance To Both Positive And Negative Reviews

When it comes to managing reviews, remember that both positive and negative ones require equal weightage in terms of importance. Just because negative reviews lead to a churn of almost 40% of potential customers, it does not mean that you ignore the positive ones. In fact, 67% of consumers want a mix of both positive and negative reviews.

So, whether it's a glowing testimonial or a critical comment, it's crucial to respond to all reviews, as acknowledging it makes a difference. Hence, the next time you spot a negative Facebook review, ask the user to contact you privately to see if you can resolve their issue. And for a positive one, adequately thank them and, as mentioned in the previous step, attempt to leverage them for your own benefit.

4 Mistakes To Avoid While Managing Facebook Reviews

While these online critiques can do wonders for your business, they can also pose potential pitfalls if not managed properly. Hence, with managing Facebook reviews, there are some common mistakes that businesses should avoid to ensure a successful review management strategy. As a savvy social media manager, if you want to want to steer clear of common mistakes that could tarnish your brand's reputation, here are four of them.

Ignoring Or Deleting Essential Negative Reviews

Think like a customer. Would you like it if you report an issue with your product/ service and nobody even acknowledges it? It's true for all of us. The online reputation of a brand is deeply rooted in how they treat their customers. Furthermore, 96% of customers look for negative reviews specifically.

If your brand is already going through a rough patch, ignoring constructive negative reviews can worsen the situation and do more harm than good. It will alienate your customers, making them lose their faith in your brand.

We don't want this, right? Instead, embrace them as opportunities for growth. Respond promptly and professionally, offering sincere apologies and solutions to rectify the situation. Show your customers that their feedback matters and you're committed to making things right.

Responding Emotionally Or Defensively

Since 49% of consumers trust online reviews as much as they’d trust a personal recommendation, it is very important to diplomatically handle them.

Unfortunately, some businesses get caught up in the heat of the moment, responding to negative reviews with fiery retorts. Remember, the comment section is not the Colosseum, and a heated Facebook comment section can be a death knell for your online reputation.

Stay cool under pressure! Respond with empathy, understanding, and a calm demeanor. Address the customer's concerns without getting defensive. By taking the high road, you'll not only diffuse the situation but also demonstrate your commitment to excellent customer service.

Violating Facebook's Review Guidelines

We get it; the lure of a perfect five-star rating can be tempting, but the path of fake reviews could lead to a reputation disaster. And if your brand is up to perform for the long run, avoid the pitfalls of fake review cover-ups.

Attempting to manipulate or incentivize customers to leave positive reviews or report fake reviews can violate Facebook's review guidelines which can lead to penalties, including the removal of reviews or even suspension of your page. Besides, customers are savvy, and they can find out how to spot a fake review easily.

Hence, focus on providing an outstanding experience and encourage genuine feedback from satisfied customers. Authenticity is the key to building trust and long-lasting customer relationships.

Not Monitoring Reviews Regularly

Failing to monitor reviews regularly can result in a drop in ratings if you have received new reviews in several months or received several negative reviews in a row. This can lead to missing out on opportunities to engage with customers and address their concerns and key areas of improvement. In fact, 53% of consumers expect brands to respond to negative reviews within a week.

Hence, it's important to set up notifications for new reviews or take the help of Statusbrew to streamline your review management process. We understand your hassle and will help you automate certain actions to keep track of every customer review and comment across social.

By avoiding these mistakes, businesses can create a more effective and customer-centric approach to managing Facebook reviews.

Remove Or Manage? What’s Your Take?

If you are reading this, we know that’s a lot of information to process, especially if you are new in business. But if you have understood the “whys” and the “hows” that we have tried to validate throughout the blog, you will know the importance of gauging it.

Following the given steps is easy, but understanding which approach to take in what situation is the real deal. And if you feel confused while doing that, feel free to revisit our blog and come up with the right decision.

Ahana Basu, a content writer at Statusbrew, transforms ideas into captivating narratives. Besides writing, she loves exploring cuisines, powerlifting, drawing, and jamming to classical music.

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How to know if a Facebook review is fake and how to handle it

Reviews are an excellent way for businesses to promote on Facebook . Most people look at online reviews before going to a new business, and Facebook users might run across your local business on their favorite social media platform.

Since online reviews can be essential to getting new customers, it’s critical to monitor customer feedback on your Facebook Business Page, so you can promptly respond to positive and negative reviews and report fake reviews.

Free Guide & Checklist: How To Respond To Reviews

Can facebook reviews be fake.

Yes, review sites such as Facebook, Yelp and Amazon have struggled to combat fake reviews for years. There have been investigations into fake review groups on Facebook, where users are incentivized to leave false positive reviews on product or business pages.

These Facebook groups can be responsible for thousands of fake review posts in a month. Facebook is cracking down on fake reviews and other community standards violations, but there are still many fake reviewers on the web.

Signs that a Facebook review might be fake

If you think you have a fake review, here are some red flags that indicate you might be right.

The review is overly positive or negative

If a user lacks nuance and paints everything as the absolute best or worst thing, there’s a good chance the review is fake. Most people will comment on both positive and negative aspects of their experiences, though there are exceptions when genuine reviews can be completely glowing or scathing.

The review is short

If the user doesn’t add much detail, it might be fake. This could be a negative review like “Terrible” or “Bad service,” or it can be a positive one along the lines of “Perfect!” or “I recommend it.”

The review uses general, sweeping terms

If a user stays too general, they might be making up information. Most reviewers will give some sort of specific details about the location or decor. Perhaps they will mention a server or someone who helped them by name.

The reviewer has zero friends

People leave legitimate Facebook reviews using their personal profiles, so if you navigate to their page and they have no friends, that’s a big warning sign.

Other profile red flags are if they don’t have any posts on their timeline, they don’t have any information in their “About me” section, or they only have one single profile picture. The picture might be blurry or unrecognizable, or it might be a celebrity.

An authentic reviewer has numerous connections, profile information available on their Facebook and multiple profile pictures from over the years.

Steps for handling fake Facebook reviews

Misleading reviews and otherwise false reviews can be harmful to your business. Unfortunately, you can’t delete Facebook reviews unless you are the author of the post.

If you spot a suspicious review on your Facebook page, do a sanity check first. Look through your records to see if you can confirm whether the reviewer was a customer and check with employees to ask if they recall the customer or incident.

Report fake reviews

If you determine there is a fake review on your page, report it by following these steps:

• Log into your business Facebook account
• Click the “Reviews” tab and find the suspicious review
• Respond to the review as though it were authentic
• Click on the three dots in the top right-hand corner of the review and click “Report post”
• Follow the directions that pop up

A Facebook admin will review the recommendation and will decide whether or not to take it down.

Responding to the fake review

There is a chance that the review will stay up, in which case, you will benefit from a calm and direct response. You can say something like, “Thank you for taking the time to write this review. We don’t have any record of a (reviewer’s name), so please reach out to us at (business phone or email). We will be happy to figure this out and help make it right!”

Keep getting positive reviews

If a fake review is surrounded by positive reviews or you have an overall high star rating, the fake one will look like an outlier. The best way to get customer reviews is to ask for them !

Don’t buy reviews . It violates Facebook’s policy, and your entire page could be taken down. Most customers will leave a review when asked, so it’s definitely worth putting in the effort. There are several ways to encourage customers to leave reviews, so here are just a few.

Put up review request signs in your business

Put up signs in visible places asking customers to leave Facebook reviews. Add a QR code so they can get to it effortlessly.

Ask for reviews in person

After you complete your service or transaction, ask customers to leave a review.

Send a Facebook review link

Make it easy for customers by emailing or texting a link that directs them to the review section, so it requires minimal effort on their part.

Highlight rave reviews

Embed Facebook reviews on your company website to show customers you value their feedback and encourage others to leave reviews.

Offer an incentive for customers who check-in

Checking in is an easy, fun way for customers to tell their friends that they are at your business. If you offer a small gift, like a free product or a small discount in the store, customers might happily check-in.

No matter how you decide to ask for reviews, make sure customers know it’s voluntary.

Can you remove bad Facebook reviews?

You cannot remove individual reviews just because they are negative. The best thing to do with negative reviews is to respond to them. Personalize your response to the customer, acknowledge their feedback gracefully and try to move the conversation off of the recommendations page by offering your phone number or email address.

The customer might write a follow-up review explaining how you stepped up to solve their issue. Even if they don’t add to their review, potential customers will see that you put the time and effort into improving that customer’s experience.

Let Broadly help you manage your social media reputation

Broadly helps small, local business owners manage their online reputation by offering a central location for checking reviews across social media platforms. A centralized inbox and web chat will also help you respond to customer inquiries quickly.

Ready to see how Broadly can help improve your customer experience and manage your online reputation?

Watch your online reputation transform with Broadly

Get more out of broadly., smile wide: mastering reputation management for dentists, stellar referral marketing examples for small businesses, law firm marketing strategies to grow your legal practice, rev up your business: auto repair shop marketing strategies, the best review websites for local service businesses, the best plumbing invoice software, reputation monitoring for local service business owners, top 10 local listing directories to grow your business, why is communication important in business, referral incentives for local service business owners.

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Xbox Game Pass Ultimate: You Can Play Diablo 4 and More Now

A Game Pass Ultimate subscription gives you access to these titles and more.

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Xbox Game Pass Ultimate , a CNET Editors' Choice award pick , offers hundreds of games that you can play on your Xbox Series X or Series S , Xbox One and PC for $17 a month . With a subscription, you get new games every month (like Dead Island 2 ) and other benefits, like online multiplayer and deals on non-Game Pass titles.

You can play these titles and more, like NBA 2K24 , now with a Game Pass Ultimate subscription.

Diablo 4 (console and PC)

Xbox has quite a treasure in its Horadric Game Pass. The latest installment in the successful action RPG series brings its endless nightmares and horrific dungeons to the service. This addition also marks the  first Activision Blizzard title to join Game Pass , making the service even more enticing than ever.

"This is only the start of Xbox players being able to enjoy Activision and Blizzard games on Game Pass," the company wrote in a  February news release .

Ark: Survival Ascended

In this action-adventure survival game, your character wakes up on an island filled with dinosaurs. This isn't Jurassic Park. Instead, there are tribes of humans who tame, breed and use the creatures like farm animals. If you ever wanted to ride a T. rex into battle, now's your chance.

The Quarry (cloud and console)

It's the last night of summer camp and these teenage summer camp counselors plan to celebrate. What could go wrong? If you've seen any classic horror films, like Friday the 13th or Nightmare on Elm Street, you know the various and bloody possibilities. Who will survive the night in this horror game, and who will meet their demise? The Quarry is only available on cloud and console -- sorry, PC gamers.

The American frontier could be a hard place to survive -- braving harsh and unforgiving weather, lawless towns and in this game, vampires. In this title, you're one of the last members of a vampire-hunting organization, so it's up to you to take on the vampiric hordes that threaten the area. If you need some backup, you can play with a friend in co-op mode.

Terra Invicta (PC)

In this grand strategy game, aliens have invaded Earth and humanity has split into multiple factions. Yes, the goal is to stop the alien invasion and save Earth, but you also have to negotiate and squabble with the other factions of humanity. Every group wants to deal with the threat in a different way, and you have to build enough support for how you want to handle the invasion and the future of humanity. Sorry, console and cloud gamers; this title is only available on PC.

Hot Wheels Unleashed 2: Turbocharged

Racing Hot Wheels around the house was fun growing up, and you can keep that fun going with this title. In this arcade-like racing game, you can race your favorite Hot Wheels cars, motorcycles and ATVs, explore new environments and take on new challenges.

This Day 1 release is more like an interactive movie than a game. Opal and Tess -- mother and daughter voiced by actresses Keri Russell and Kaitlyn Dever -- are on a road trip adventure to explore some abandoned family properties and uncover the truth about their family's history. 

F1 23 (cloud)

This racing title was previously released on Game Pass Ultimate for PC and console, but now it's available for cloud gaming. You can create your dream team of some of the best Formula 1 drivers in the world, and test out your skills in this exhilarating racing game. Maybe you'll be able to stop Red Bull from winning it this time.

Superhot: Mind Control Delete

This title is making its return to Game Pass Ultimate about two years after it was removed from the service. In this first-person shooter, time moves when you do, so make sure your next move is the right one. This sequel to the game Superhot uses many of the same mechanics as its predecessor, but it expands on the story and adds roguelike elements for an additional challenge. 

Titles leaving Game Pass

While you'll be able to play the above titles on Game Pass Ultimate, three games also left the service. If you want to finish up any side quests, you'll have to buy these games separately.

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For more on Xbox, here's what Diablo 4 coming to Game Pass likely means for the service, other titles available on Game Pass Ultimate now and everything to know about the gaming service .

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Delete my Uber account

You can delete your account from the Uber app or the web.

Note: If you have an Uber Eats account or Driver account using the same account details, it will also be deleted when your request is complete.

Before you can delete your account, Uber will ask you to verify your identity using a temporary verification code. This may require you to have a phone number attached to your account. If you’re not able to add a phone number in your account settings, contact us through the link below:

Delete your account from the app

• Go to Account then to Settings
• Select Privacy then Privacy Center
• Scroll down and tap Account Deletion
• Follow the remaining steps in the app to complete the process

Delete your account on the web

Open the link below and sign in. You’ll be guided through the steps to delete your account.

After completing either process above, your account will immediately go offline and then will be permanently deleted after 30 days. Any unused credits, promotions, or rewards will be removed. If you sign back into your account during this period, your account will be restored.

In accordance with our Privacy Notice, please note that we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

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• Where to watch live in the US
• Where to watch on-demand in the US
• How to watch from anywhere
• How to watch with a VPN

Where to watch All American online for free: Season 6 premieres tonight

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All American, The CW's longest-running current drama since the finale of Riverdale, is finally back for Season 6. It's been a long wait for fans since the show was delayed from its usual fall premiere date this past year. We've put together everything you need to know about the show's new season, including where to watch All American from anywhere.

All American follows Spencer James (played by Daniel Ezra), a star football player from South Los Angeles who is brought on to play for Beverly Hills High. Inspired by the life of former Giants player Spencer Paysinger, the series grapples with what happens when two worlds collide. When this season picks up, Spencer and Jordan (Michael Evans Behling) are finally eligible for the NFL draft, which changes everything. In addition to the usual drama that has come to be expected from the series, last season featured a bombshell death, so it's safe to say that anything could happen in the new season. 

If you want to tune in live but don't have cable, we've got you covered with a great live TV package. Plus, we'll show you how to watch on-demand for free from anywhere in the world via VPN .

• See also: Where to watch 9-1-1 | Where to watch Game of Thrones | Where to watch Survivor free live stream

Where to watch All American live in the US

All American airs Mondays at 8 p.m. ET on The CW in the US. If you don't have cable but still want to watch the show live, you'll need to check out a live TV package that carries the network, like Hulu + Live TV . Starting at $76.99 a month, Hulu + Live TV comes with The CW and over 90 other live TV channels. The bundle also includes Disney+, ESPN+, and Hulu's on-demand catalog of shows. 

Hulu + Live TV includes over 90 channels, along with Hulu's on-demand library and access to Disney Plus and ESPN Plus. Adding live TV drives up the price significantly, but it's a rolling one-month contract that you're free to cancel at any time. As live TV services go, though, this is one of the best.

Where to watch All American on-demand in the US

If you don't mind waiting a day, you can catch All American for free on The CW website on Tuesdays in the US. The ad-supported website is free to use and doesn't require an account. The site currently offers a few past episodes from Season 5 of All American, but if you want to catch up on past full seasons in the US, you'll need to go to Netflix. 

How to watch All American from anywhere

If you're outside the US but still want to catch new episodes of All American, you might want to try a VPN (virtual private network). VPNs change the location on your electronic device so that you can access websites that might be unavailable due to geographical limitations. Plus, they're excellent ways to upgrade your online privacy.

If you're not sure where to start when it comes to VPNs, our go-to is ExpressVPN , an easy-to-use option with a 30-day money-back guarantee. Check out our ExpressVPN review for more information, and see below to learn how to use it. 

With its consistent performance, reliable security, and expansive global streaming features, ExpressVPN is the best VPN out there, excelling in every spec and offering many advanced features that makes it exceptional. Better yet, you can save up to 49% and get an extra three months for free today.

How to watch All American with a VPN

• Sign up for a VPN if you don't already have one.
• Install it on the device you're planning to watch on.
• Turn it on and set it to a US location. 
• Go to The CW website and enjoy the show the day after each episode airs live.

Note: The use of VPNs is illegal in certain countries, and using VPNs to access region-locked streaming content might constitute a breach of the terms of use for certain services. Insider does not endorse or condone the illegal use of VPNs.

You can purchase logo and accolade licensing to this story here . Disclosure: Written and researched by the Insider Reviews team. We highlight products and services you might find interesting. If you buy them, we may get a small share of the revenue from the sale from our partners. We may receive products free of charge from manufacturers to test. This does not drive our decision as to whether or not a product is featured or recommended. We operate independently from our advertising team. We welcome your feedback. Email us at [email protected] .

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