example of resume summary for customer service

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

Final Thought

Mastering the art of crafting a standout resume summary for a Customer Service Representative position can significantly boost your chances of landing your dream job. Take advantage of our curated list of top 10 examples and expert tips to create a powerful summary that will make you a standout candidate.

• Top 23 Customer Service Representative Resume Objective Examples
• Top 10 Customer Service Resume Summary Examples
• Customer Service Supervisor Resume Summary Examples
• Customer Service Manager Resume Summary Examples

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How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

Copyright © 2024 · TheInterviewguys.com · All Rights Reserved

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, updating your linkedin profile: why, when, and how to add your new job, how to list projects on a resume: a concise approach, how to spot toxic work culture at the interview: 17 signs to watch out for, solutions architect interview questions, how to get hired as a designer: job search & resume advice, 7 internship interview questions and answers.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

• First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
• Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
• Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

• “Experienced customer service professional with a track record of achieving customer satisfaction.”
• “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
• “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
• “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

• “Client relations”
• “Customer support”
• “Customer experience”
• “Customer success”
• “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Resume Summary Examples + How-to Guide

See sample resume summaries for all kinds of customer service jobs, get a reference point for your own + easy-to-follow formulas to help you create a resume summary from scratch.

In this article

A resume summary is the business card of your resume: it provides a snapshot of your professional background, skills, and achievements right at the top. In customer service, where communication and problem-solving are paramount, this section can be the make-or-break factor in landing an interview. A well-crafted resume summary not only highlights your experience but also demonstrates your ability to connect with customers and solve their issues efficiently.

Your resume summary should always hint at the quality of service you bring to the table without needing to say it verbatim. Let's dive into how you can craft a winning resume summary tailored for customer service professionals at various career stages and specializations.

Formulas for Writing a Powerful Customer Service Resume Summary

Here's how to effectively use each formula to tailor your resume summary to your specific experiences and career stage.

Formula 1: The “Experience + Skills + Achievement” Formula

This formula is perfect for highlighting your background and key accomplishments concisely. Follow these steps:

• Identify Your Experience : Define your role and how long you've been in the industry.
• Highlight Key Skills : Choose a few key skills most relevant to the job you're applying for.
• Pinpoint an Achievement : Include a specific, quantifiable accomplishment that showcases your ability.

Template : Experienced [Job Title] with [Number] years in [Industry/Specialization], skilled in [Key Skill], eager to [Action Verb] [Outcome/Value]. Proven success in [Achievement].

Example : Experienced Customer Service Representative with 5 years in the banking industry, skilled in client account management, eager to enhance customer satisfaction. Proven success in reducing customer complaints by 40%.

Formula 2: The “Soft Skills + Hard Skills + Objective” Formula

This formula works well if you want to emphasize a balance of interpersonal and technical skills along with your career goals. Here's how:

• Soft Skills : List your top soft skills (e.g., communication, empathy).
• Hard Skills : Include technical skills relevant to the job (e.g., CRM software, technical troubleshooting).
• Objective : State your career objective or what you aim to achieve in the role.

Template : Dedicated [Job Title] known for [Soft Skill] and [Soft Skill]. Proficient in [Hard Skill], aiming to [Objective] and enhance [Company's Metric/Value].

Example : Dedicated Customer Service Specialist known for strong communication and empathy. Proficient in CRM software, aiming to improve customer retention and enhance overall satisfaction.

Formula 3: The “Current Role + Past Experience + Skills” Formula

Ideal for professionals with a diverse background or those looking to pivot into a new area, this formula ties your past and present experiences together.

• Current Role : Start with your current job title and main responsibilities.
• Past Experience : Mention your relevant previous roles and experiences.
• Skills : List skills that are transferable and relevant to the new position.

Template : Currently serving as [Current Job Title] with extensive experience in [Previous Relevant Experience]. Expert in [Skill 1], [Skill 2], bringing a history of [Notable Achievement] to [New Job Title] at [Company Name].

Example : Currently serving as a Lead Customer Service Agent with extensive experience in retail and telecommunications. Expert in team leadership and conflict resolution, bringing a history of improving NPS scores by 15% to your Customer Experience Manager role.

Steps to Personalize Your Resume Summary Using These Formulas

• Research the role . Understand what the employer is looking for by closely reading the job description. Note key skills and experience required.
• Gather information . Outline your career history, including jobs held, key responsibilities, and notable achievements.
• Match skills and experience . Align your gathered information with the requirements and responsibilities outlined in the job description.
• Choose a formula . Select the formula that best frames your experience and aspirations in a way that stands out.
• Write and refine . Draft your resume summary using the selected formula. Make sure it’s specific, concise, and error-free. Refine it until it accurately represents your career story and goals.

By applying these actionable formulas and steps, you can craft a resume summary that grabs attention and shows potential employers why you're the one they need on their team.

Customer Service Resume Summary Examples

Here are 10 sample resume summaries for different types of customer service resumes:

Entry-Level Representative

Ambitious Customer Service Representative with 1 year of experience in retail. Adept at handling customer inquiries and providing top-tier support. Seeking to leverage excellent interpersonal skills and a knack for resolving issues timely at XYZ Company.

Experienced Call Center Agent

Seasoned Call Center Agent with over 5 years of experience in the telecom industry. Proficient in multi-channel support and customer relationship management, aiming to reduce response times and boost customer satisfaction at ABC Corp.

Retail Customer Service Specialist

Dedicated Retail Customer Service Specialist with 3 years of experience in a high-traffic electronics store. Expert in sales support and after-sales assistance, looking to enhance customer experience and drive store performance at DEF Retail.

Technical Support Representative

Technical Support Representative with 4 years of experience in the tech industry, specializing in software troubleshooting. Skillful in resolving complex technical issues, eager to improve user satisfaction and product usability at GHI Technologies.

Banking Customer Service Advisor

Customer Service Advisor with 6 years in the banking sector, adept at managing client accounts and resolving financial queries. Seeking to apply thorough knowledge of banking products and exceptional problem-solving skills at JKL Bank.

Healthcare Customer Service Coordinator

Compassionate Healthcare Customer Service Coordinator with 5 years of experience in hospital administration. Skilled in patient interaction and insurance processes, aiming to improve patient satisfaction and streamline operations at MNO Health.

Hospitality Guest Relations Executive

Guest Relations Executive with 8 years in luxury hospitality, renowned for personalized guest experiences. Looking to elevate guest satisfaction and loyalty through meticulous service at PQR Hotels & Resorts.

E-commerce Customer Support Specialist

Customer Support Specialist with 4 years in e-commerce, specialized in order processing and account management. Proven track record of reducing refunds and increasing customer retention at STU Online Marketplace.

Customer Service Manager

Innovative Customer Service Manager with over 10 years managing support teams in the energy sector. Expert in training programs and performance metrics, driven to lead a dynamic team to new heights at VWX Energy Solutions.

B2B Client Support Representative

B2B Client Support Representative with 6 years in SaaS support for enterprise clients. Proficient in CRM systems and technical troubleshooting, ready to enhance client relationships and satisfaction at YZ Enterprise Solutions.

Creating a compelling resume summary for customer service roles is about clearly and succinctly conveying your specific skills, experience, and the value you bring. Use the formulas for a structured approach and refer to the examples as inspiration tailored to your background. Remember, your resume summary is your first impression, so make it count. Get out there, craft that summary, and let your customer service prowess speak for itself. Your dream job is just a resume away.

Editorial note: The first draft of this article has been created by AI. It has then undergone a normal editorial process, with our Editor-in-chief, Michael Tomaszewski , a Certified Professional Resume Writer, ensuring the advice in this piece is factually correct, in line with the best resume writing practices, and written in a clear, readable manner.

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20+ Examples: Customer Service Resume Summary Writing Guide

In this article, you will learn the writing guide on how to create a well-crafted customer service resume summary and get 20+ proven examples that you can refer to.

Create my CV

A well-crafted summary or professional summary section is an essential component of an effective resume. When applying for customer service positions, it's important to make sure your resume summary can catch the employer's eye.

What is a customer service resume summary?

A customer service resume summary is a brief section at the top of your resume that highlights your most relevant skills, experiences, and qualifications for a customer service role. It serves as a concise introduction that captures the employer's attention and persuades them to read further.

Why summary is important?

The customer service resume summary is important for several reasons:

• It quickly communicates your value proposition: In just a few lines or sentences, you can showcase your core strengths, expertise, and what you can bring to the role, making it easier for the employer to quickly assess your fit.
• It highlights your relevant experience: The summary allows you to emphasize your most pertinent customer service experiences, such as handling customer inquiries, resolving complaints, or providing excellent service in a specific industry or setting.
• It demonstrates your customer service skills: You can mention key customer service skills like communication, problem-solving, active listening, and empathy, which are crucial in this field.
• It sets the tone for your resume: A well-crafted summary can create a positive first impression and set the stage for the rest of your resume, making it more compelling and engaging for the reader.
• It helps you stand out: In a competitive job market, a compelling summary can help your resume stand out from other applicants by showcasing your unique qualifications and experiences.

When writing your customer service resume summary, it's important to tailor it to the specific job you're applying for and to use relevant keywords that align with the job description. This will not only make your summary more impactful but also increase the chances of your resume being picked up by applicant tracking systems.

How to write a customer service resume summary?

So, if you are creating a customer service resume, how to create a well-crafted customer service resume summary? Here are some tips for you.

Highlight relevant experience

Start by mentioning the number of years you have worked in customer service roles. This immediately establishes your level of experience.

Example: "Customer service professional with 5+ years of experience in resolving customer inquiries and providing exceptional support."

Include key skills

List 2-3 of your most relevant customer service skills that match the job requirements.

Example: "Skilled in active listening, empathetic communication, and problem-solving to achieve high customer satisfaction."

Quantify your achievements

If possible, include numerical data or metrics that showcase your success in previous customer service roles.

Example: "Consistently achieved customer satisfaction ratings of 95% or higher through prompt response times and personalized service."

Mention industry knowledge

If you have experience in a particular industry, highlight it in your summary.

Example: "Knowledgeable in retail customer service procedures, with a deep understanding of product lines and sales strategies."

Showcase transferable skills

If you are changing careers, highlight transferable skills from your previous roles that are applicable to customer service.

Example: "Excellent communicator and negotiator with a proven ability to build rapport and resolve conflicts effectively."

Tailor to the customer service position

Customize your summary to match the specific requirements and keywords mentioned in the job description.

Example: "Energetic and resourceful customer support specialist versed in handling high-volume call queues and providing technical troubleshooting for SaaS products."

Remember, your customer service resume summary should be concise, usually 2-4 lines or a short paragraph, and should immediately capture the employer's attention by highlighting your most relevant qualifications for the role.

Generate customer service resume summary with TalenCat

TalenCat CV Maker  is an AI-powered resume editor that allows you to generate a professional summary when you are creating a customer service resume.

It provides a wide variety of built-in resume modules to maximize the customization of your resume, and in each module, you can use a generative AI function to generate the appropriate content from other info on your resume.

Like the picture above, to generate a professional customer service resume summary, you can just click the "AI Generator" button in the "Summary" section when you build your customer service resume using TalenCat CV Maker.

If you want to write an effective personal summary for your resume, TalenCat CV Maker is definitely the best option for you.

20 examples of customer service resume summary

Here are 20 examples of customer service resume summaries that highlight different skills and experiences, you can refer to these examples to create a new one.

• Dedicated customer service professional with 6+ years of experience in resolving inquiries, handling complaints, and ensuring high levels of customer satisfaction in retail environments.
• Personable and patient customer support specialist skilled in active listening, empathetic communication, and providing prompt resolutions to complex technical issues.
• Multilingual customer service representative (fluent in English, Spanish, and French) with a proven track record of delivering exceptional service and building lasting customer relationships.
• Enthusiastic and detail-oriented customer care associate with expertise in handling high-volume call queues, multitasking efficiently, and adhering to strict quality standards.
• Customer-centric professional with a deep understanding of hospitality industry best practices, dedicated to delivering memorable guest experiences and exceeding service expectations.
• Resourceful and adaptable customer service manager with over 8 years of experience in leading and motivating teams, implementing process improvements, and driving customer loyalty.
• Knowledgeable technical support specialist with expertise in troubleshooting hardware, software, and network issues, committed to providing clear and concise solutions.
• Empathetic and patient customer service representative adept at handling escalated complaints, de-escalating tense situations, and resolving conflicts to achieve customer satisfaction.
• Driven and results-oriented customer service associate with a proven ability to upsell and cross-sell products, consistently exceeding sales targets and revenue goals.
• Proactive and detail-oriented customer service representative with expertise in data entry, order processing, and maintaining accurate customer records.
• Compassionate and solutions-focused customer support professional skilled in navigating complex policies and procedures to find practical resolutions for customers.
• Bilingual (English/Mandarin) customer service agent with a deep understanding of cultural nuances and a talent for building rapport with diverse customer bases.
• Highly organized and efficient customer service coordinator skilled in managing schedules, coordinating resources, and ensuring seamless service delivery.
• Energetic and adaptable customer service representative with a talent for quickly learning new products, services, and processes to provide accurate information.
• Personable and empathetic customer care specialist with a proven ability to build trust, manage customer expectations, and deliver exceptional service experiences.
• Analytical and solutions-focused customer service professional adept at identifying root causes, implementing process improvements, and enhancing customer satisfaction.
• Persuasive and articulate customer service representative skilled in negotiation, conflict resolution, and maintaining composure in high-pressure situations.
• Knowledgeable and tech-savvy customer support associate with expertise in troubleshooting software applications, providing remote assistance, and training customers.
• Collaborative and team-oriented customer service manager with a track record of coaching and mentoring staff, promoting professional development, and fostering a positive team culture.
• Resourceful and adaptable customer service agent with experience in handling inbound and outbound calls, email inquiries, and live chat support across various channels.

In summary, crafting an effective customer service resume summary is crucial for making a strong first impression on potential employers. This brief section at the top of your resume allows you to quickly highlight your most relevant skills, experiences, and qualifications for customer service roles.

By following the tips and guidelines provided in this article, and referring to the 20+ proven examples, you can create a compelling summary that captures the employer's attention, demonstrates your value proposition, and increases your chances of securing an interview.

Remember to tailor your summary to the specific job you're applying for and to use relevant keywords that align with the job description. With a well-crafted customer service resume summary, you'll be one step closer to landing your dream customer service position.

Keep reading

(With Examples) How to Write A DevOps Engineer Resume

In this article, you will learn what content you should include in your DevOps engineer resume and how to organize it to build a professional one. Also, you will get some proven examples of DevOps engineer resumes to help you easily get your resume-building started.

Researcher Resume Summary: Examples & Writing Guide for 2024

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(50+ Examples) How to Write An Electrician Resume Summary

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Change Your Way Creating CV & Resume

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
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• Loan Processor Resume Guide
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• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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21+ Proven Customer Service Resume Summary Examples

by Austin Hayford | Nov 8, 2023 | Guides , Uncategorized | 0 comments

Introduction:

In the competitive realm of customer service, securing your dream job hinges on crafting a compelling resume that showcases your expertise and passion for exceptional service. A customer service resume summary serves as your first impression, capturing the attention of hiring managers and setting the stage for your candidacy. To ensure your resume summary shines, it’s essential to tailor it to the specific position you’re seeking, highlighting your relevant skills and experiences.

Table of Contents

In this comprehensive guide, we’ve compiled a collection of 21+ customer service resume summary examples that will inspire you to craft your own impactful narrative. Whether you’re a seasoned customer service professional or a recent graduate, these examples will provide valuable insights into showcasing your strengths and demonstrating your suitability for the role.

21+ Customer Service Resume Summary Examples:

Customer-centric professional with 5+ years of experience providing exceptional service to diverse clientele. Proven ability to resolve complex issues, maintain customer satisfaction, and exceed sales targets.

Highly motivated and results-oriented customer service representative with a passion for exceeding customer expectations. Adept at handling inquiries, resolving complaints, and building lasting customer relationships.

Enthusiastic and empathetic customer service professional with a knack for defusing tense situations and turning dissatisfied customers into loyal advocates. Expertise in conflict resolution, customer satisfaction analysis, and service improvement initiatives.

Resourceful and detail-oriented customer service representative with a proven track record of resolving customer issues promptly and efficiently. Expertise in handling technical inquiries, processing returns, and providing product information.

Adaptable and bilingual customer service professional with fluency in English and Spanish. Proven ability to connect with customers from diverse backgrounds, fostering positive interactions and enhancing brand reputation.

Highly organized and proactive customer service representative with a passion for streamlining processes and improving customer satisfaction. Expertise in implementing customer feedback, identifying service gaps, and developing effective solutions.

Customer-focused and results-driven customer service professional with a knack for identifying customer needs and exceeding expectations. Expertise in upselling products, cross-selling services, and driving customer retention.

Creative and innovative customer service representative with a passion for developing new strategies to enhance customer satisfaction. Expertise in crafting customer service policies, implementing training programs, and conducting customer satisfaction surveys.

Empathetic and patient customer service professional with a knack for understanding customer concerns and resolving issues effectively. Expertise in handling customer complaints, providing product support, and offering refunds or exchanges.

Highly organized and detail-oriented customer service representative with a passion for maintaining accurate records and ensuring customer satisfaction. Expertise in processing customer orders, tracking shipments, and resolving billing discrepancies.

Customer-focused and results-oriented customer service professional with a knack for exceeding customer expectations and driving customer loyalty. Expertise in providing exceptional customer support, resolving complex issues, and maintaining positive customer relationships.

Highly motivated and adaptable customer service representative with a passion for learning new technologies and adapting to changing customer needs. Expertise in providing technical support, troubleshooting issues, and offering training to customers.

Enthusiastic and team-oriented customer service professional with a knack for collaborating with colleagues to achieve common goals. Expertise in providing cross-functional support, resolving customer issues, and maintaining a positive work environment.

Resourceful and problem-solving customer service representative with a knack for identifying the root cause of customer issues and developing effective solutions. Expertise in analyzing customer feedback, identifying trends, and implementing process improvements.

Creative and innovative customer service professional with a passion for developing new strategies to enhance customer satisfaction and drive business growth. Expertise in conducting market research, identifying customer needs, and developing targeted marketing campaigns.

Empathetic and patient customer service representative with a knack for understanding customer concerns and resolving issues effectively, even under pressure. Expertise in handling irate customers, de-escalating situations, and maintaining a professional demeanor.

Highly organized and detail-oriented customer service representative with a passion for maintaining accurate records and ensuring customer satisfaction. Expertise in managing customer accounts, tracking customer interactions, and maintaining a comprehensive customer database.

Customer-focused and results-oriented customer service professional with a knack for exceeding customer expectations and driving customer loyalty. Expertise in providing exceptional customer support, resolving complex issues, and maintaining positive customer relationships, even in high-volume call center environments.

Customer-centric and passionate customer service professional with 4+ years of experience delivering exceptional service to a wide range of clients. Proven ability to build rapport, resolve issues effectively, and exceed customer expectations.

Dedicated and results-oriented customer service representative with a knack for optimizing processes and enhancing customer satisfaction. Expertise in implementing customer feedback, streamlining operations, and driving service improvements.

Experienced and proactive customer service professional with a passion for developing innovative strategies to foster customer loyalty. Expertise in conducting customer research, designing customer satisfaction surveys, and implementing data-driven solutions.

Empathetic and solution-oriented customer service representative with a knack for understanding customer needs and resolving issues with a positive attitude. Expertise in providing product support, handling customer complaints, and offering exceptional service throughout the customer journey.

High-performing and detail-oriented customer service representative with a passion for maintaining accuracy and ensuring customer satisfaction. Expertise in processing orders, handling returns, resolving billing issues, and maintaining comprehensive customer records.

Frequently Asked Questions (FAQ):

1. How long should my customer service resume summary be?

Your customer service resume summary should be concise and impactful, typically ranging from 3 to 5 sentences. This length allows you to highlight your key skills and experiences without overwhelming the hiring manager.

2. What are some essential elements to include in my customer service resume summary?

• Quantifiable achievements:  Showcase your accomplishments using numbers and percentages to demonstrate your impact.
• Relevant skills:  Highlight your customer service skills that align with the specific requirements of the position you’re applying for.
• Passion for customer service:  Convey your enthusiasm for providing exceptional service and building positive customer relationships.
• Tailor to the job:  Ensure your resume summary is tailored to the specific position you’re applying for,  emphasizing the skills and experiences that are most relevant to the role.

3. How can I make my customer service resume summary stand out?

• Use strong action verbs:  Replace generic verbs like “handled” or “resolved” with more impactful action verbs like “defused, ” “transformed, ” or “exceeded. “
• Incorporate industry-specific keywords:  Research keywords related to your industry and customer service to ensure your resume summary is optimized for search engine algorithms.
• Quantify your achievements:  Use numbers and percentages to quantify your accomplishments and demonstrate your impact.
• Proofread carefully:  Ensure your resume summary is free of errors and typos to maintain a professional image.

4. What are some additional tips for writing a compelling customer service resume summary?

• Start with a strong opening statement:  Capture the hiring manager’s attention with a powerful opening statement that highlights your most relevant skills and experiences.
• Use a conversational tone:  Write in a conversational and engaging tone,  avoiding overly formal or jargon-filled language.
• Highlight your unique selling points:   Showcase what makes you a unique and valuable candidate,   emphasizing your strengths and experiences that set you apart from the competition.
• Proofread and edit multiple times:   Carefully proofread and edit your resume summary to ensure it is free of errors and presents you in the best possible light.

Additional Articles:

Ultimate Guide: Customer Service Representative Resume

Ultimate Guide: 31+ Customer Service Rep Skills For Resume [Examples]

 Apply For A Customer Service Rep Job: https://www.capitalonecareers.com/category/customer-care-jobs/234/29010/1

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Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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5 Expert Tips to Write Your Customer Service Representative Resume [+Templates and Examples!]

Published: July 18, 2024

Does the thought of having to write or update your customer service representative resume make you want to pull your hair out?

Before you do that, I’m here to help! Writing an effective resume isn’t as challenging as it sounds. In my own experience, using a resume template helped me craft a winning resume. Now, when I want to apply for a new position, I just update my resume template and send it to the hiring manager.

Easy as pie.

Let’s go over what should be included in a customer service representative resume, plus learn a few tips and tricks to ensure your resume stands out from the rest.

Table of Contents

What should be included in a customer service rep resume?

Customer service representative resume examples, customer service rep resume templates, 5 tips for writing a customer service rep resume, use a template to craft your resume with ease.

In the past, customer service was my jam. I loved working the service desk because each day brought new challenges, allowing me to flex and develop my customer service skills. If you’re a customer service representative, you know how technical and specialized your job can be.

And, you need a resume that speaks directly to your skills and training. Not any resume will do, though. A generic resume leaves out critical information that signals to the hiring manager that you are the right fit for the role and what unique value you can bring to the role.

Let’s look at the elements of a customer service representative resume, so you can understand how to best highlight your skills for your own resume.

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1. Professional Summary

There’s debate on if a summary is a necessary element of your resume. In my opinion, if you’re applying for a role within customer service, you need a quick summary. Customer service duties vary from one position to the next, so summarizing your skills and work experience can be a great way to showcase your expertise.

2. Contact Information

Theoretically, when a hiring manager reviews your application, they most likely have all your materials in hand, including your application, resume, and cover letter. But this doesn’t mean you should skip adding your contact information to your resume.

Think of your resume as your calling card. Adding your contact information to your resume makes it easier for the hiring manager and eliminates potential frustration from the need to search for your info.

I cannot stress this enough: make sure your contact information is easy to find.

3. Professional Experience

The professional experience section of your resume is your place to explain your past work history. Be careful not to over explain your work history, though, as space is limited on your resume.

4. Education and Training

Depending on the role within customer service, the position might require an advanced degree or technical training. Be sure to include this information on your resume. You can also mention any relevant achievements in this section, like awards or certifications you may have received.

5. Key Skills

Recruiters only spend about six to eight seconds looking at your resume. That’s not a lot of time, so it’s safe to say most recruiters skim resumes without initially looking at them too closely.

One section of your customer service representative resume should highlight your skills that are relevant to the job description. Matching your skills to the job description helps recruiters quickly understand your qualifications. Plus, with the increasing use of AI for applicant screening, matching your skills to the job description is a must.

Let’s take a look at some customer service resume examples to get a better idea of how to format your resume.

Reddit is the place to go when you need a real-life example of, well , anything, including customer service representative resume examples. Reviewing examples can help you understand what to include in your resume and what not to include.

Let’s take a peek at three customer service representative resume examples that I found on Reddit.

Customer Service Representative Resume: the Recent Grad

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• 11 Best Administrative Skills...

11 Best Administrative Skills for Your Resume (With Examples)

11 min read · Updated on February 15, 2024

Discover the top administrative skills to make your resume stand out

Having strong administrative skills means you're able to plan events and projects, manage time, and keep things organized and running like a well-oiled machine. It also means you come to the table with the ability to communicate and engage with the customers, clients, and stakeholders of a company. 

Though administrative skills are necessary for jobs like Administrative Assistants, Receptionists, and Office Managers, they also add value to virtually any position across the various industries you might find yourself employed in. Since they're highly valued by employers, it benefits you to ensure you highlight sought-after administrative skills on your resume. 

In this post, we cover:

What administrative skills are

Why administrative skills on resumes are important

Some of the most in-demand administrative skills for resumes

How to highlight administrative skills on resumes

Where to include administrative skills on resumes

Administrative skills defined

Administrative skills are a series of qualities that, when combined, allow you to help manage a business or department or run an office. They include both hard skills, like knowing how to use a specific software application, and soft skills, like communication and problem solving. Examples of essential administrative tasks might include communicating with employees, filing, running reports, calendar management, and answering client questions. 

Why administrative skills are important to employers

People with strong administrative skills tend to be reliable self-starters with the ability to organize and manage time well. With a diverse skill set, they're valued by employers because they help organizations to maintain productivity and keep things running smoothly - they're a cornerstone of a company's success.  Any successful business will not only have administrative staff with strong administrative skills on their resume, but will also have other employees throughout the organization that apply these types of skills in their various jobs.

Administrative skills are also some of the most transferable skills between industries and job types. Administrative skills required for a role in the marketing sector would be applicable and transferable to the energy sector, for example. 

What are some of the most in-demand administrative skills for resumes?

When it comes to administrative skills on resumes, there are many that can make you stand out to hiring teams. Here are 11 of the top administrative skills to consider for your resume, and why they're important. 

1. Communication

Communication - both verbal and written - is a daily requirement for virtually any position. Those in administrative positions often need to communicate in different forms with a variety of people, both internal and external to the business, from employees and executives to clients and contractors. 

2. Microsoft 365

We're all familiar with certain Microsoft 365 applications, like Microsoft Word and Outlook. However, those with solid technical administrative skills on their resume tend to be knowledgeable in how to use all applications in the suite, including Excel, PowerPoint, and OneDrive. 

3. Organization

With the many plates employees often have spinning all at once, it's vital they hone in on the administrative skill of organization. In fact, it's one of the most important administrative skills to ensure things run smoothly within a team, department, or business. When you're organized, you tend to have good time management and planning skills as well, which are also sought-after administrative skills on resumes. 

4. Problem solving

We're constantly solving problems every day, including at work. A good problem solver identifies the problem, proposes solutions, chooses the best solution, and implements the it. Strong problem solvers support business continuity, innovation, and inspiration, making it a highly valuable administrative skill on resumes.  

5. Scheduling

Though essentially all employees have to maintain their schedules, administrative positions, in particular, often have the daunting task of keeping up with several schedules at once. In addition to calendar management, Administrators often have to coordinate and schedule meetings, travel arrangements, and events for the teams or individuals they support, making scheduling a vital technical skill to have.  

6. Flexibility

Change is the only constant, as they say, which requires flexibility. Employees need to be flexible to successfully adapt to changing priorities, demands, and requests. Without flexibility, work can be more stressful and productivity can take a hit.  

7. Working well under stress

Tight deadlines, quick turnaround times, multiple requests, several projects all at once, and day-to-day tasks can feel like a lot for any employee. Being able to work well under stress is necessary to stay on top of things without becoming overwhelmed, which can slow things down. When you work well under stress, you also tend to be good at multitasking, another valuable administrative skill. 

8. Customer service

For positions that are customer and client facing, strong interpersonal and customer service skills are necessary administrative skills. This is especially true for service and support-oriented positions. 

9. Teamwork

Though administrative professionals tend to be on point to keep things operating as needed, they do so as part of a team. The same goes for individual contributors who, while being responsible for their own tasks and activities, contribute to the department and generally work as part of a team to accomplish department and organizational goals and objectives. 

10. Detail orientation

When you're managing calendars, sharing business information, planning events, or drafting presentations, you must pay attention to the details to ensure accuracy and efficiency. Mistakes in these areas can be costly - if not in terms of dollars, in terms of added stress and lost time. As such, employers want to know they can trust you to adequately cross all the t's and dot all the i's when they hire you to do a job, making attention to detail an in-demand administrative skill.    

11. Event coordination

Administrative professionals, in particular, are often responsible for planning events of varying sizes. Coordinating company events, holiday parties, staff meetings, and more can all fall under the administrative umbrella. What's great about highlighting event coordination skills is that you're showing several other administrative skills at the same time, including organization, communication, multitasking, collaboration, and problem-solving.

Additional administrative skills for resumes 

The above list is just a launching point to help you get started with your own list of administrative skills to include on your resume. Below are some additional hard and soft skills often found on administrative resumes to provide even more inspiration.

Administrative hard skills for resumes

Office equipment use

Database management

Videoconferencing

Expense reporting

Google Docs

File management

Administrative soft skills for resumes

Decision-making

Interpersonal skills

Prioritization

Active listening

Critical thinking

Open-mindedness

How to highlight administrative skills on your resume

Make a list of your administrative-related skills and accomplishments. Using this post as inspiration, sit down and thoughtfully list all of the administrative skills you possess. From there, make a list of all of the administrative duties and responsibilities you've held, as well as any work accomplishments related to administrative skills you've applied or positions you've held. 

Refer to the job description. Review the job description you're interested in and highlight any administrative skills and experience required. Then, compare that to the list you created based on your work history. Be sure your resume includes the administrative skills and experience you have that align with the job description. This is a great way to incorporate keywords into your resume to pass an employer's applicant tracking system , or ATS, and grab the attention of hiring managers.

Showcase soft and hard (technical) skills throughout your resume. For maximum benefit, highlight both hard and soft administrative skills throughout your resume. Hard skills are measurable and learned skills, whereas soft skills are intangible and difficult to measure, though vital for job success. We discuss where and how to include hard and soft skills in the next section. 

Highlight soft skills through on-the-job accomplishments and achievements. Unlike with technical skills, you don't want to merely list soft skills on your resume. Instead, you want to show off your soft skills through the achievements you choose to highlight. For example, consider the following:

Oversaw and coordinated a 5-hour corporate event for 1,000 employees, showcasing the executive team and highlighting employee achievements and milestones for 2023

This achievement highlights organization, time management, attention to detail, critical thinking, and creativity administrative soft skills, to name a few. 

Where to highlight administrative skills on your resume

Now that you know how to come up with administrative skills to include on a resume, where can you incorporate them? Any of the following are excellent options:

Resume Summary

Skills or core competencies section.

Experience section

Certifications section

Additional sections.

Your resume summary , that sits just below your contact information, is where you can pack a punch to entice resume readers to keep reading. Here are a couple of examples of how to include administrative skills in your resume summary:

Administrative professional example

Administrator with over 5 years of experience working with C-suite executives to navigate organizational challenges and provide solutions to maintain business continuity and operations. Managed up to 15 calendars at one time using effective scheduling, time management, and organizational skills. 

What are some of the administrative skills this summary speaks to? How about:

Communication

Organization

Problem solving

Time management

Stress management

Multitasking

Non-administrative individual contributor example

Focused engineering professional with 10 years of experience in the oil & gas sector. Leverages solid problem-solving skills to address concerns in high-stakes environments, with the flexibility required to adjust priorities and maintain productivity. Organized and led a $2M pipeline construction project to upgrade pipeline requirements, meeting current industry standards. 

Some of the administrative skills that this summary highlights include:

Prioritizing

Flexibility

Attention to detail

It can be beneficial to include a Core Competencies section just below your resume summary to showcase your technical skills, as well pertinent soft skills. For example:

Core Competencies

Customer Service | Microsoft 365 | Quickbooks | Research | Scheduling   |   Enterprise Resource Planning (ERP) | Oracle Applicant Tracking System | Certified Administrative Professional (CAP) | Event Coordination

Alternatively, the hard skills listed could all also go under a Technical Skills section near the end of your resume:

Technical Skills

Enterprise Resource Planning (ERP)   |   Microsoft 365   |   Quickbooks   |   Research   |   ATS Proficiency   |   Event Coordination   |   Scheduling

Avoid being repetitive and listing the same skills in both a Core Competencies and Skills section - only choose one of the two if you don't have different skills to include in each list.

Work Experience section

Another section to highlight your stellar administrative skills is in the Work Experience section. Here's an example that showcases focus, stress management, communication, filing, organization, switchboard management, time management, and more, all in just three bullet points!

Receptionist

ABC Company, Houston, TX

July 2021 - Present

Managed switchboard for three office buildings housing over 750 employees

Answered client questions regarding products and services, handling a high call volume of 40 to 50 calls per day

Spearheaded development of a new filing system for improved organization of client cases related to issues and concerns

If you hold any administrative-related certifications, you can choose to include them in a Certifications section on your resume. Relevant certifications not only showcase acquired administrative skills and knowledge, but also indicate your dedication to professional development. 

Examples of in-demand administrative certifications are:

Microsoft 365

Certified Administrative Professional (CAP)

Administrative Assistant Certification (CAA)

Microsoft Office Specialist Certification (MOS)

Certified Associate in Project Management (CAPM)

Professional Administrative Certification of Excellence (PACE)

Finally, some might choose to highlight administrative skills on their resume by including additional sections, such as:

Volunteer Work

Hobbies & Interests

Extracurricular Activities

Special Projects

Including additional sections on a resume can benefit those who have gaps in administrative work experience, skills, or education.

Top tip: why not check out our Office Administrative Assistant resume example ?

Administrative skills = valuable assets for any resume

Whether you're applying for an administrative position or any other type of position, administrative skills on resumes add value and tend to stand out to hiring managers. Now, you're equipped with some of the most in-demand administrative skills to include on your resume, as well as advice on how and where to incorporate them. With these tips, you'll be landing those interviews in no time! 

Are you representing administrative skills on your resume appropriately? Why not submit it for a free resume review to find out?

Recommended reading:

How to Use a Reverse Chronological Resume Format

How to Check if My Resume is ATS-Friendly for Free

How to Show Promotions on a Resume (with Examples)

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

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