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Blog Human Resources How to Create a Process Improvement Plan [20+ Templates Included]

How to Create a Process Improvement Plan [20+ Templates Included]

Written by: Jennifer Gaskin Jun 12, 2023

A process improvement plan is a comprehensive and actionable document that outlines the necessary steps to enhance the efficiency, effectiveness and overall performance of processes and procedures within your company. It serves as a roadmap to identify areas of improvement, address bottlenecks, streamline workflows and optimize resource utilization.

By creating a process improvement plan , companies can proactively drive positive change, foster continuous improvement and achieve higher levels of operational excellence.

Many aspects of process improvement can benefit from visual communication tools like infographics, presentations, mind maps and more. Venngage simplifies process improvement for Learning and Development teams with user-friendly plan templates for efficient implementation and management.

Click to jump ahead:

How do you create a process improvement plan?

What are the most common types of process improvement plans, what is an example of process improvement, types of process improvement plan & examples, what are the benefits of establishing a process improvement plan, process improvement plan faq.

A well-designed process improvement plan can streamline operations, enhance efficiency and drive organizational growth. To help you navigate this crucial endeavor, here are ten essential steps to create a process improvement plan that yields measurable results:

• Identify the Goals: Define the specific objectives you aim to achieve through process improvement. For example, reducing customer wait times by 20% or decreasing production errors by 15%.
• Analyze Current Processes: Thoroughly evaluate existing workflows to identify bottlenecks, inefficiencies and areas of improvement. For instance, examine how information flows between departments or how to improve inventory management.
• Gather Stakeholder Input: Engage employees, managers and other relevant stakeholders to gather insights and perspectives on process challenges. Example: Conduct interviews or surveys, or integrate a cloud contact center solution to collect feedback on pain points and potential solutions.
• Prioritize Improvement Areas: Based on the analysis and stakeholder input, prioritize the areas that require immediate attention. This might involve identifying high-impact processes that, when improved, will have a significant positive effect on the organization.
• Set Measurable Objectives: Establish specific and measurable objectives that align with the identified improvement areas. These objectives should be quantifiable and time-bound. For example, reduce customer complaints by 25% within six months.
• Develop Action Plans: Create detailed action plans for each improvement area, outlining the steps, responsibilities and timelines for implementing changes. For instance, assign a cross-functional team to streamline the order fulfillment process and develop a timeline for completing the necessary changes. Consider having  action plan templates  in place so there you team has a framework for how to accomplish processes.
• Implement Changes: Execute the action plans while closely monitoring progress and ensuring adherence to the established timelines. Example: Introduce new software to automate manual data entry tasks and track key performance indicators.
• Measure Results: Regularly measure and evaluate the impact of the implemented changes against the set objectives. This may involve tracking metrics like cost savings, productivity improvements, or customer satisfaction ratings.
• Adjust and Refine: Based on the results, identify any gaps or areas that need further improvement. Adjust the action plans accordingly, making iterative refinements to continuously optimize processes.
• Communicate & Engage : Keep all stakeholders informed about the progress of the process improvement initiatives and encourage their ongoing involvement. Share success stories and celebrate achievements to sustain motivation and engagement.

By adhering to these useful guidelines, you will forge a formidable process enhancement blueprint that propels transformative growth within your organization. Keep in mind that process improvement is an ever-evolving odyssey and constant scrutiny and fine-tuning will safeguard perpetual triumph in fine-tuning your operations.

Process Improvement Plan Case Study

Following the steps we outlined earlier, let’s explore a hypothetical process improvement plan for a doctor’s office that constantly gets complaints from patients about how many forms they have to fill out.

Process Improvement Plan: Reducing Patient Form Burden in a Doctor’s Office

• Identify the Goals: The goal is to streamline the patient intake process and reduce the number of forms patients have to fill out, resulting in improved patient satisfaction and reduced administrative burden.
• Analyze Current Processes: Evaluate the existing patient intake process to identify the number and types of forms patients are required to complete, as well as any redundancies or inefficiencies in the process.
• Gather Stakeholder Input: Engage with patients, front desk staff and healthcare providers to understand their perspectives on form-related challenges and potential solutions. Conduct surveys or hold focus group discussions to gather feedback.
• Prioritize Improvement Areas: Identify key areas where form reduction can have the most significant impact on patient experience and administrative efficiency. For example, focus on eliminating redundant information across forms or consolidating multiple forms into a single comprehensive document.
• Set Measurable Objectives: Establish specific objectives, such as reducing the number of forms by 50% within three months, minimizing the time patients spend filling out forms by 25% or achieving a patient satisfaction rating of 80% regarding the form intake process.
• Develop Action Plans: Create action plans to streamline the patient intake process and minimize form requirements. Examples of actions may include:
• Conduct a thorough review of existing forms and identify areas of overlap or duplication.
• Consult with legal and compliance teams to ensure necessary information is captured while minimizing redundancies.
• Explore the possibility of implementing electronic forms or online pre-registration to expedite the process.
• Train front desk staff on the new streamlined process and educate them on assisting patients in completing forms efficiently.
• Implement Changes: Execute the action plans by implementing the agreed-upon improvements. This could involve revising and consolidating forms, implementing electronic forms or online pre-registration systems and providing staff training on the revised process.
• Measure Results: Regularly measure and evaluate the impact of the implemented changes against the set objectives. Track metrics such as the number of forms eliminated, time saved for patients and patient satisfaction ratings related to the revised intake process.
• Adjust and Refine: Based on the results and ongoing feedback, identify any areas that require further improvement. Refine the process by addressing any remaining pain points or bottlenecks to ensure a seamless and efficient patient intake experience.
• Communicate and Engage: Maintain open communication with patients, staff and healthcare providers throughout the process improvement journey. Inform patients about the changes and improvements made to the form intake process and encourage their feedback and suggestions for further enhancements.

By implementing this process improvement plan, the doctor’s office can minimize the burden on patients by reducing the number of forms they need to fill out, resulting in improved patient satisfaction and streamlined administrative processes. Remember that continuous evaluation and refinement are essential to adapt to evolving patient needs and ensure ongoing improvements in the patient intake experience.

You can customize this process improvement plan template to reflect the example above:

There are found major methods of process improvement that you may consider integrating into your process improvement plans. Some of these methods are used in the largest companies in the world.

A quality control method developed by a Motorola engineer, Six Sigma has become a global phenomenon and Six Sigma certification is highly sought-after in many industries. Six Sigma outlines five steps for improving existing business practices, abbreviated to DMAIC:

Here’s how a process improvement plan should be when using the Six Sigma method:

Lean & Lean Six Sigma

Lean traditionally is used by manufacturing companies, but the principles are useful across all industries and as its name suggests, Lean process improvement plans focus on reducing waste. In particular, Lean aims to eliminate any activities that do not add value to the end user of the good or service. The steps are:

• Identify value
• Map value stream
• Create flow
• Establish pull
• Seek perfection

Lean Six Sigma is the hybrid of the two methods, helping organizations improve processes through DMAIC while also eliminating waste.

Total quality management (TQM)

Total quality management (TQM) had its heyday in the 1980s and early 1990s before the advent of Lean and Six Sigma, but its main objectives are still valid today. TQM process development plans focus primarily on quality control, ensuring that the company’s output is of the highest possible quality and determining ways to make output even better.

TQM doesn’t have steps as most other process improvement methods do. Rather, it focuses on principles that should guide an organization with a TQM mindset:

• Customer-focused
• Total employee involvement
• Process-centric
• Full team integration
• Strategic and systemic
• Data-driven decisions
• Constant communication

Plan-Do-Check-Act (PDCA)

Plan-Do-Check-Act (PDCA) is a continuous change management cycle that was first established by engineer and management consultant W. Edwards Deming in the 1950s. Back then it was called a Deming Wheel , which was later modified by Japanese engineers to arrive at its current definition.

The steps involved in PDCA are obvious:

As the name suggests, process improvement refers to the task of identifying, analyzing and improving existing business processes that are often outdated or no longer efficient enough.

While the term is most often used in a business context, it can refer to any decision or actions that aim to improve a process, be it as simple as finding a shorter route on your drive to work or as complex as improving the whole customer service process of a corporation which might involve investing in a business phone system and training staff, among other things.

Back to its business context, process improvement could target wasteful spending, poor office design, IT system downtime, employee disengagement and many other issues that can doom an organization.

Process improvement can’t be effective without proper process documentation policies in place. If you haven’t documented your company’s processes yet, we can help with that. Check out these process documentation templates to get you started.

There’s more than one type of process improvement plan, which we’ll explore more in detail . In addition to the example we shared above, a process improvement plan can also consist of 6 steps:

Or 4 steps, like this one which is developed using the Plan-Do-Check-Act (PDCA) model:

These steps are, of course, quite simplified and some process improvement plans will require months or years of changes to procedures, hiring practices, training, systems, software and more.

For example, a process improvement plan for a company lacking a specific skill set in its employees can mean hiring new staff and training the existing one. In cases like this, other tools like individual development plans can be useful.

This individual development plan designed for healthcare workers is a good example of how process improvement plans can branch off into other areas.

And once the new process is in place, it’s important to communicate it to the team effectively. That could be through a  process infographic , timeline , mind map or other types of visual communication .

Customize this project communication plan to help streamline communication channels between teams working on the same project:

Another example of a process improvement plan, this nursing care plan is used in a healthcare setting only. It could be used to illustrate a new plan aimed at addressing gaps in communication and patient care. But you can use the process suggested in this plan and apply it to any industry.

This creative design process infographic would be an ideal way to share with a creative team a proposed new method of taking clients through the design process. Consider color-coding new or revised steps if creating a piece like this to share a revised company process.

Customize this action plan mind map once you’ve settled on a new process so that team members see steps involved in their tasks but also keep the main objectives in mind.

Process improvement plans are useful for organizations of all types and their output can include simple verbal instructions. But most companies benefit from creating charts, presentations and infographics to communicate a variety of aspects surrounding the plan.

Check out these process improvement plan templates that may help your organization.

Process improvement plan development examples

Developing a process improvement plan is complicated, but visual tools like infographics can make it easier for your team to grasp the steps involved.

Help your management team and employees understand the steps involved in the plan-do-check-act (PDCA) cycle with this infographic. Customize it for your needs by outlining specific actions they need to take in the bottom section.

This PDCA cycle infographic is ideal for companies that are implementing improvement plans across their organization.

Revised process examples

Once you’ve settled on a new way of doing things, explaining the new process clearly to employees (and sometimes customers) is critical. Process and timeline infographics are helpful, as they allow people to visualize the new steps.

Here’s an example of a process improvement plan to revise customer support process, built based on the PDCA concept:

Customize this project management process infographic for the new process you and your teammates are creating. Quickly change out icons for ones that apply to your business and use My Brand Kit to ensure the design aligns with your corporate identity.

Use this colorful process infographic for a new process that has several steps. Lengthen or shorten as needed to cover all the steps in your revised process. Or use a template like this to create a process improvement action plan as you begin your work.

Revised policy examples

Process development plans can easily spill over into a variety of business areas and it’s often necessary to craft new policies and procedures on the way to your new process. Infographics and other tools can help you spread the word and document these new policies.

If your new process will require added documentation that needs to be signed by an employee or their supervisor, customize this procedure infographic that explores how to submit expense claims. Change the title, content and illustrations for your needs.

Perhaps your process improvement plan revealed that nobody in your organization is prepared for a disaster or emergency. The output of your process improvement team could be a business continuity plan like this one.

Employee development examples

The success of your new process will depend entirely on your team’s ability to execute it and many organizations find that a major reason why their current processes aren’t working is that team members lack certain skills. So, employee development is often involved in executing a revised plan.

Help team members visualize the skills they need to develop by working with them to create a mind map like this one.

Customize this career planning infographic for team members as you work with them to help them build the necessary skills. While this example is about career planning in general, it’s easy to customize with specifics for your employees.

Change management examples

Humans by nature are resistant to change and your organization may find it challenging to implement a new process. These change management plans may help you communicate and motivate your team.

Follow the steps in this change management process infographic to break through your team’s stubborn adherence to old, inefficient processes.

Update this planning process infographic to help get your team on the side of change. Employees who feel they are involved in steering the company in the right direction will feel a strong sense of ownership in the entire process improvement operation.

There are many benefits of diving into a process improvement plan in your organization and the most obvious and important is to improve your company’s overall efficiency. Doing so can make the business more profitable in the long run. But that’s not where the benefits end.

The biggest benefits of a process improvement plan include:

• Employee satisfaction : More productive workers make a company more money over time, but they also gain a sense of accomplishment and self-improvement.
• Customer satisfaction : Many process improvement plans target tasks that are customer- or client-facing and making sure your customers are satisfied is crucial for any organization.
• Agility : The business landscape is constantly changing, so putting a process improvement strategy into place will equip your organization to handle future disruption.
• Safety : Efficient processes are helpful to reducing workplace accidents and repetitive stress injuries and examining the physical activities employees are doing as part of their jobs can help make them safer overall.
• Modernization : Organizations that resist technology are likely not long for the world and process improvement plans are ideal for adapting new technologies to your company’s workflows.
• Innovation : In any company, there are things you do because that’s the way you’ve always done them. But breaking those processes down to see how they function is one of the best ways to spark a new idea and create innovation in your organization.

Do you have more questions about creating a process improvement plan for your organization? We’ve got answers.

How do you propose a process improvement plan?

Communication is a critical part of process improvement. If people don’t know or understand why change is needed, it’s unlikely they’ll embrace any new processes. Proposing a process improvement plan requires an individual or small group who will own the plan’s development from start to finish and can be evangelists for the plan across the organization.

What are the contents of a process improvement plan?

In general, process improvement plans must include a definition of the process, an explanation of its steps, an identification of the ways in which it falls short, a proposed new process and a mechanism for monitoring the revised steps.

How do you find areas of process improvement?

If you knew exactly why your organization wasn’t as successful, you’d fix it right away. But finding areas of process improvement means keeping your ear to the ground and observing the organization in an objective way. Common areas of process improvement include authority overlap, constantly missed deadlines, poor quality control, physical safety issues, fixing errors rather than preventing them, employee and customer dissatisfaction and excess spending.

Enhance productivity and eliminate frustration with process improvement plans

Identifying where your company is failing in the processes used across the organization is not an easy task, as it requires dispassionate examination of how you may be falling short. But visual communication tools like infographics, mind maps and process illustrations can help communicate issues to your team and get everyone moving in the right direction.

Interested in visualizing your process improvement plans and gaining buy-in from stakeholders? Start by registering for a FREE Venngage account and choose a suitable process improvement plan to customize. Our templates are professional-looking, fully customizable and really easy to edit, even if you don’t have design experience.

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Process Improvement Plan

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Process Improvement is the proactive task of identifying, analyzing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. It often involves a systematic approach which follows a specific methodology but there are different approaches to be considered.

Some examples are benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best results. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement.

Process Improvement is an ongoing practice and should always be followed up with the analysis of tangible areas of improvement. When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI).

One of the most fundamental benefits of process improvement is a reduction in the time it takes to complete tasks through streamlining and reducing the number of steps involved. Higher quality products and services.

Process improvement leads to better customer outcomes across the board. More responsive customer service, delivering the highest quality products, and hitting your deadlines. It is all possible with process improvement. Understanding and clarifying all stages in a process ensures that all your team members know their responsibilities, and it makes it easy for them to share information and collaborate efficiently.

Some of these processes, like Six Sigma, focus heavily on data-driven change. Others such as Total Quality Management and Agile are more qualitative and emphasize the importance of building a business culture that is committed to improvement. Still others, most notably Kaizen, treat improvement as an ongoing process that should happen every day rather than taking an incremental approach to improvement.

These techniques are helpful for providing some perspective on process improvement, but you don’t need to choose one of them as the be-all and end-all of your process improvement strategy. The best methodology for your business depends on a variety of factors. You should aim to keep process improvement as hassle-free and straightforward as possible, without getting bogged down in concerns about specific methodological rules.

This process improvement plan template is primarily intended for heads of departments and divisions of the company. You can use this template to prepare a strategy to optimize your department’s business processes. For example, the first slide gives you the opportunity to present your model as a continuous cycle of improvement. The second slide is presented as a diagram and will be useful for software developers. For example, a product owner might use this slide when preparing content for a customer. The slides of this template are useful for manufacturing companies that are adopting Lean techniques. For example, these slides can be used in the automotive industry. All slides in this template will organically complement any of your presentation. You can change the design and color of the infographic as needed. The Process Improvement template can be used by managers when preparing instructions or setting weekly tasks for their employees.

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How to Create a Process Improvement Plan [With Examples]

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The world around us is constantly changing — the technologies, the availability of resources, what we value — so it’s only natural that our processes need to change too. This is especially true if you’re in a business that generates a product or service, since the efficacy of your processes affect the end result and, ultimately, the success of your business.

The need for process adaptation and improvement applies to every industry. Changes to work processes affect everything from overall efficiency to workers’ safety to ease of communication in the workplace. Assuming that every workplace will encounter the need for process updates and improvements at some point, it’s wise to build a process improvement plan blueprint so you’ll know how to implement and maintain changes when necessary.

The goal of a process improvement plan is not merely to fix one problem and be done — it’s about creating and fostering a culture and mindset of continuous improvement that becomes embedded in your organization.

What Is a Process Improvement Plan?

In business, a process improvement plan refers to the task of identifying and analyzing work processes in order to make them less wasteful, more efficient and ensure that all resources are being utilized to their maximum potential. Perhaps most importantly, a process improvement plan should address how to maximize your existing workforce’s talents to ensure that everyone feels adequately utilized, challenged and supported in their roles.

There are many methodologies that govern workplace process improvement, most of which can be used on their own or in combination with other methodologies. Some of the more well-known improvement frameworks include Training Within Industry (TWI), Six Sigma and lean operations .

Process improvement plans include any decisions, large or small, that are made for the purpose of improving workplace operations. These decisions could pertain to the physical environment, such as rearranging work spaces to facilitate better communication; or to large, systemic issues, such as high turnover rates that require an overhaul of the entire employee support framework. Any changes should be informed by a company’s strategic plan or mission.

The plan for addressing any of these issues is typically presented in a document that clearly identifies the steps required to start making improvements. Anyone involved in making improvements should have access to this document in a format that they can understand, whether that’s through visuals (such as infographics or diagrams), a written manual or training videos. Presenting this information in multiple formats can empower all employees to propose or make small changes that add up to big changes over time.

Why Is a Process Improvement Plan Important?

Process improvement plans have a range of general benefits — more efficient workflows, higher productivity — but it helps to identify specific pain points to build the most effective plan and thus experience targeted improvements.

Companies likely in need of a process improvement plan may be experiencing any of the following:

• Poor quality control measures
• Frequent production delays
• An overlap of authority
• Physical safety hazards
• A temporary “Band-Aid” approach to fixing problems
• Treating the symptom rather than the root cause
• Disengaged employees
• Dissatisfied customers
• Tight profit margins
• High employee turnover
• Inadequate knowledge transfer to incoming employees
• Lack of written processes

Once a company experiencing any of these symptoms identifies the root cause and implements a plan for continuous improvement, the benefits start accumulating:

• Higher employee engagement
• Better workplace communication
• Lower turnover
• Improved product quality
• Shorter lead times
• Higher revenue
• Lower overhead
• Improved efficiency and higher productivity
• Increased regulatory compliance
• Higher customer satisfaction
• Market agility
• Fewer workplace safety incidents
• Plant modernization
• Culture of innovation

Why Standard Work is not Standard: Training Within Industry Provides an Answer

How to create a process improvement plan.

One of the most important — if not the most important — parameters for implementing a process improvement plan is that it should not be designed for or applied to only one process.

For example, perhaps a department is experiencing a breakdown in communication between managers and frontline employees. The plan for improvement should be designed so that it can be transferred to other scenarios in other departments, not only to address this one specific problem in a specific context. Methodologies like TWI and Standardized Work are designed to be implemented in any scenario across an organization — think of them as more of a blueprint for changing your mindset, rather than discrete steps in a rigid procedure.

You must also understand that some improvement plans take months or years to result in measurable change, especially when it comes to large scale KPIs like revenue or employee retention. If changes are being made in multiple areas of the business such as production processes, hiring practices, training, policies, technology and more, it may take an extended period of experimentation and adjustment to start seeing measurable, sustainable improvements.

No matter which type (or types) of process improvement plan you implement, be sure to document each step along the way. Proper documentation will help your teams identify what’s working and what needs to be adjusted for optimal success, as well as indicate how well the plan aligns with your organization’s overall business strategy.

The following is an example of the steps an organization might take to begin implementing a process improvement plan:

• Define and identify the specific jobs, tasks or processes being targeted by the plan, as well as the eventual goals.
• Review current Work Standards and analyze the current processes by breaking them down into their most fundamental steps, identifying weak points and pinpointing any stumbling blocks or causes of inefficiencies.
• Redesign and rebuild the steps to eliminate inefficiencies and weak points , using team members’ input to inform the best approach.
• Implement the new process into daily operations.
• Monitor the efficacy of the new process by establishing a timeline and specific KPIs to measure.
• Be prepared to experiment with different approaches over time and update the process steps as needed to maximize efficiency.

It’s very important to communicate the need for the process change, as well as the fact that it’s happening, to anyone who may be impacted. Emphasize the fact that, ideally, changes should be made with them, not to them. This creates the groundwork for engaging employees in the improvement process so that their ideas are considered and used, which encourages and supports buy-in for the new improved method or process.

Stay mindful of how any changes affect other processes or departments, such as reporting structures, communication channels, emergency procedures, maintenance, employee shifts and so on.

Of course, the success of any new process depends on team members’ ability to follow and execute it. This means that the following steps may also need to be a part of the overall plan:

• Designing and deploying team training programs
• Offering employee upskilling and reskilling opportunities
• Collecting employee feedback
• Updating onboarding processes

Once the new process has resulted in measurable success (or even before), work to standardize the steps so it becomes easier to achieve the same results no matter who is carrying out the work.

Finally, it’s natural that some team members may be resistant to changes, especially if they have been used to one way of doing things for a long time. Along with effectively communicating the need for change, improvement plan implementation teams should establish how they will address employees’ concerns and rebuttals, taking all employee feedback into account and being sensitive to how different team members react to change.

Remember that the ideal process improvement plan has no end — rather, it’s meant to be a continuous drive towards improvement that becomes embedded in the overall company culture.

Common Types of Process Improvement Plans

As mentioned earlier in this article, there are a handful of formal improvement methodologies that have been deployed successfully in organizations across the globe for the better part of a century .

Lean Perhaps the most well-known type of process improvement plan, especially in manufacturing, lean is an approach to work that seeks to eliminate as much waste as possible in all processes, thereby maximizing efficiency and reducing costs. In a lean operation, all changes are made in order to deliver the highest value to the customer.

Six Sigma This method for quality control was developed by Motorola engineer Bill Smith with the goal of producing work that is 99.99966% free of defects. Six Sigma certification is a highly valued qualification across industries, with levels of expertise indicated by belt colors, similar to martial arts. At its most fundamental, Six Sigma outlines five essential steps for improving processes: Define, Measure, Analyze, Improve and Control (DMAIC).

Lean Six Sigma As the name indicates, this method is a combination of lean and Six Sigma , wherein team members improve processes through the DMAIC approach while simultaneously reducing waste.

Plan-Do-Check-Act (PDCA) PDCA is a continuous change management cycle that follows the scientific method of “hypothesis-experiment-evaluation,” as illustrated by the steps “plan, do, check and act.” The approach is attributed to both statistician Walter Shewhart and engineer W. Edward Deming, and was later adopted and iterated by the Toyota Motor Corporation. PDCA is a key element of lean management and is frequently associated with Improvement Kata , the routine practice for developing scientific thinking in the workplace.

Total Quality Management (TQM) A precursor to lean and Six Sigma, TQM focuses largely on quality control and identifying ways to improve output. Similar to lean, TQM does not have discrete steps for process improvement, but rather informs a mindset of continuously seeking ways to improve and maintain product quality.

More specific approaches like TWI and Standardized Work can be embedded into any of these frameworks and methodologies.

Process Improvement Plan Example

What follows is an example of a TWI Job Methods improvement plan for assembling a telephone handset in a production facility.

Job Methods Improvement 4-Step Method:

Step 1 – Break Down the Job

Step 2 – Question Every Detail

Step 3 – Develop the New Method

Step 4 – Apply the New Method

• List all details
• Details mean every single movement that is done. Material handling, machine work, hand work, as well as inspection, and delays are all part of the details.

P. Graupp and R.J. Wrona. 2016. The TWI Workbook: Essential Skills for Supervisors . Boca Raton, FL: Taylor & Francis Group/CRC Press. Used with permission.

• Ask who, what, when, where, why and how for every detail of the process.
• Your answers will generate new ideas for improvement.
• If details cannot be eliminated, combine, rearrange and simplify as appropriate.
• Eliminate as many details as you can without affecting the outcome.
• Don’t simplify an detail if it can be eliminated altogether.
• Work out your ideas with others. Involve all possible participants — operators, assembly workers, managers, shift supervisors, etc. Engagement and buy-in is crucial at this step!
• Sell the change to others, including frontline employees, leadership, managers, etc.
• Obtain all necessary approvals
• Put the new method to use right away
• Use the new method until a better way is found
• Give credit to everyone involved

Before Improvement

After Improvement

Whatever approach you choose to implement in your organization, the guidance of an objective consultant can be invaluable. It is possible to design a process improvement plan internally, but partnering with improvement experts can free your team members from developing and implementing a net-new plan in a vacuum.

The TWI Institute takes a people-first approach to workplace improvement, letting the needs of those who do the work inform our plan of action. Our Master Trainers are highly skilled in identifying opportunities for improvement, listening to team members’ concerns and offering objective feedback intended to increase your customers’ value and support the long-term success of your business. To learn more about our dozens of training opportunities, explore our programs or send us a message .

10 Mistakes to Avoid When Implementing a Continuous Improvement Plan

Faqs about process improvement plans.

Q: How do you propose a process improvement plan to employees? A: Communicating the need for improvement is essential for achieving employee buy-in and support. Before introducing or even identifying a plan for process improvement, gather employee feedback about their work experience, needs, concerns and objectives, then use this information to inform your choice of a plan.

Once you are ready to announce a roll-out, make sure everyone who will be affected by the changes clearly understands the need for improvement and the process for implementation. This can be communicated via an all-hands meeting, one-on-one check-ins, visual presentations, process manuals and any other appropriate communication channels. Employees should be able to easily follow up with questions for the implementation team.

The TWI Job Methods improvement training provides employees with the essential skills needed to carry out the process improvement plan. If any team member expresses resistance to change, manager training like TWI Job Relations can help supervisors address concerns respectfully and productively.

Q: What are the components of a process improvement plan? A: All process improvement plans will look different depending on the context or organization, but the basic components should include identifying areas for improvement, analyzing the discrete steps of the process in question, building a new process, implementing the new plan, monitoring for success and preparing to potentially adapt the process as needed. In terms of employee support, process improvement plans should account for any employee training, upskilling or reskilling, emergency response, safety measures, feedback collection, hiring and onboarding procedures.

Q: How do you find areas for process improvement? A: You will know your organization is likely in need of process improvements if you identify any of the following:

• Treating the symptom (the effect) rather than the root cause

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951.

Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled. Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of thousands of certified trainers who are now delivering TWI training in the manufacturing, healthcare, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 now in its Second Edition.

Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture published in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published in 2012 and now in its Second Edition, and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group, a Shingo Research and Professional Publication Prize Recipient for 2015. His latest work is Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata published in 2020.

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Home Blog Business How to Create Process Improvement Plan: A Guide to Optimizing Business Procedures

How to Create Process Improvement Plan: A Guide to Optimizing Business Procedures

When you run a business, staying ahead of the curve is not just a goal but a necessity. Technologies improve. Market conditions shift. Customer preferences change. Businesses that fail to keep up with these changes risk falling behind their competitors or, even worse, closing down.

That’s why every organization, no matter how well their business is running, must proactively seek opportunities for process improvement to adapt to changing times.

Table of Contents

Benefits of Working with a Process Improvement Plan

Common methodologies of process improvement, how to make a process improvement plan, what is a process improvement plan.

Ingrained processes may become comfortable and familiar, but they can hinder growth and efficiency without regular assessment and optimization. A Process Improvement Plan (PIP) helps in this regard by providing a structured approach to analyzing, optimizing, and refining existing organizational processes.

Whether it’s a manufacturing procedure or a customer service workflow, a PIP provides a systematic framework to identify areas that need enhancement and implement changes to maximize efficiency and effectiveness.

Process improvement is part of the monitoring phase of the project management lifecycle . Project managers and teams monitor project progress, performance, and key metrics. Process improvement initiatives may be initiated to enhance project outcomes if any inefficiencies or bottlenecks are identified during monitoring.

A well-executed PIP offers numerous advantages, including:

• Enhanced Efficiency: Identifying and rectifying inefficiencies leads to optimized workflows and reduced operational waste.
• Improved Quality: Streamlined processes result in higher-quality outputs and fewer errors.
• Increased Productivity: With streamlined workflows, teams can focus on value-adding tasks, leading to increased productivity.
• Cost Savings: Process improvements spot broken procedures that can have significant financial implications, ultimately positively impacting the organization’s bottom line.

Process improvement relies on methodologies to provide guided approaches and tools for identifying inefficiencies and achieving desired outcomes. While project management methodologies focus on successfully delivering specific projects, process improvement methodologies are designed to enhance ongoing operations within an organization. These two methodologies serve distinct purposes but can complement each other to drive overall business success.

Here are the most commonly used process improvement methodologies:

1. Six Sigma DMAIC Process

DMAIC is a widely embraced and structured process improvement methodology that is a key component of the Six Sigma approach. It is an evolution of the PDSA (Plan-Do-Study-Act) cycle that presents a systematic roadmap adaptable to any organization seeking “incremental improvements” on existing processes to attain superior quality and predictable outcomes.

DMAIC has five phases and stands for:

• Define the problem or opportunity for improvement.
• Measure the current performance of a given process.
• Analyze the underlying causes of problems and inefficiencies.
• Improve processes to address the root causes of the problem.
• Control improved processes by implementing the measurement plan.

The keyword in DMAIC is “incremental improvement.” While DMAIC is an effective methodology for continuous improvement and optimizing existing processes, it may not be the best fit for projects that require radical or exponential improvements or when designing entirely new processes.

Let’s see an example of this tool by using this case study: SoftTec, a software development company, is looking to improve the situation of one of its projects. One web application they created frequently experiences performance issues and crashes during peak user times, which in turn delivers a poor user experience.

• Reduce application crashes by 70% during peak hours.
• Improve the average response time by at least 40% during those peak hours.
• Enhance the overall user satisfaction based on surveys.
• List down the number of app crashes during the defined time slot per week.
• Measure the avg. response time during those peak hours per week.
• Evaluate the user feedback surveys in terms of user satisfaction with the app on a scale of 1-10.
• Insufficient server resources to handle the user demand during peak hours.
• Inefficient database queries (human error or lack of knowledge).
• Code bottlenecks or suboptimal algorithms.
• Upgrade the server infrastructure to handle increased traffic during peak hours.
• Optimize the database queries to speed up data retrieval.
• Implement code reviews and performance actions into critical parts of the process.
• Implement real-time monitoring of the performance metrics.
• Foster a culture of continuous education for the Development team.

Organizations often turn to the modified DMADV (Define—Measure—Analyze—Design—Verify) methodology for scenarios that demand significant breakthroughs, also known as DFSS (Design for Six Sigma).

2. Improvement Kata

Mike Rother introduced The Improvement Kata concept in his book “ Toyota Kata .” Drawing inspiration from the continuous improvement practices of the Japanese car manufacturer Toyota, Rother adapted and extended these principles to help organizations embrace a culture of lean production.

The Improvement Kata emphasizes the development of habits and “muscle memory” that foster a mindset of continuous improvement throughout the organization. It is not just about the “systematic pursuit of desired conditions”; instead, it seeks to instill a way of thinking that empowers employees to think more openly, experiment, and constantly seek better solutions.

This improvement methodology has four steps:

• Understand the distant direction (vision) to be achieved
• Grasp the current condition
• Establish the NEXT target condition (time-specific goal beyond your current knowledge limit)
• Experiment against obstacles to achieve the target condition

3. Total Quality Management (TQM)

Total Quality Management (TQM) is a management method born from a belief that pursuing quality should be an ongoing and cooperative effort involving everyone in an organization, from top management to the lowest-level employees and customers. It’s an evolution of various quality management approaches from Walter A. Shewhart and W. Edwards Deming, bringing together the best practices from each methodology.

The fundamental principles of Total Quality Management include:

• Customer Focus: Understand and meet customer requirements and put them at the center of all activities.
• Employee Involvement: Encourage active participation from employees in problem-solving, decision-making, and process improvement initiatives.
• Process-centered: Create well-defined and well-managed processes to ensure consistency and quality in the final output.
• Integrated Systems: Processes and functions within an organization should be interconnected and aligned toward the common goal, avoiding silos and focusing on collaboration.
• Systematic approach: Use a methodical approach to managing quality to achieve goals.
• Data-Driven Decision-Making: Eliminate guesswork and use data to ensure that quantifiable facts back decisions.
• Communication : Implement transparent communication channels within the organization to help disseminate information about quality goals, progress, and changes effectively.
• Continues Improvement: Promote the idea of the ongoing pursuit of process improvement to meet or exceed customer expectations.

While distinct in their approaches, process improvement methodologies share some common activities and principles. These activities reflect the core elements necessary to drive successful process improvement initiatives.

In this section, let’s zero in on the shared steps you can take to build an effective process improvement plan.

1. Select a Specific Process to Improve

It’s important to take a healthy dose of changes within an organization. As the famous proverb says, don’t bite off more than you can chew. Trying to implement abrupt and multiple changes within your activities may cause multiple problems, like spreading resources thinly and overwhelming your employees.

Focus on one process that has strategic significance within your organization. By selecting a specific process to improve, you can concentrate your efforts, resources, and attention, increasing the likelihood of success.

Think about the following when considering processes that need improvement:

• Which process is the most critical to the business?
• Which process offers quick wins or immediate benefits?
• Which process is causing the most significant challenges or bottlenecks?

You may use a simple prioritization matrix to determine which process improvement to focus on first.

Let’s assume you are a manager of a grocery delivery service, and you want to improve your overall customer satisfaction rate. You have identified four processes that require improvement:

Based on the prioritization matrix, it’s clear that the “Delivery Time and Efficiency” process should be the first area of improvement to focus on. Improving delivery speed and efficiency can immediately impact customer satisfaction, leading to higher retention rates and positive word-of-mouth referrals.

2. Set Goals

A project without a clear goal is often the worst kind of project. When there is no well-defined scope and set objectives, such projects encounter numerous challenges and setbacks, making measuring progress and success difficult.

It would help to follow the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) formula when setting the end goal of your process improvement endeavor. This will help establish metrics and key performance indicators (KPIs) to quantify the results of the improvement efforts.

In our grocery delivery service example, the goal could be a 90% reduction in failed delivery attempts within the next two months.

3. Map the Current Process

The next step is to understand how the current workflow operates. Collaborating with the team members is paramount to gathering insights and details about each step, including the common pain points encountered.

Create a flowchart or process map that illustrates the sequence of activities, decision points, and interactions involved in the process. Then, analyze the process map to identify bottlenecks or areas where delays occur.

Here’s a possible flowchart for the grocery delivery service example.

As you can see, a delay in delivery may arise when the receiver of the parcel is not at home. A second delivery attempt constitutes additional expenses for the company, like fuel expenses.

4. Redesign the Process and Allocate Resources

After mapping the process and identifying areas that require improvement, the next step in the process improvement journey is to redesign the process. It involves making intentional changes to the existing workflow to eliminate inefficiencies.

You may consider several solutions. However, weighing your options concerning the resources you are willing to allocate is important. Consider the potential return on investment (ROI) for each solution.

In our example, the grocery delivery service may ask customers upon checkout to select a delivery date based on a fixed time window that suits their convenience. This may require several technologies, like a time slot management system. Still, it offers cost-saving benefits such as reduced delivery fleet downtime, optimally filling delivery vehicles, and reducing failed delivery attempts.

5. Test the Redesigned Process

Testing is a crucial step before implementing any process improvement plan. This step will ensure that the proposed changes deliver the desired outcomes without causing unintended negative consequences.

Test the process improvements on a small scale involving the end-users, and collect feedback. Use the data you gather to make additional changes to the plan.

Going back to the grocery delivery service, they may select a specific geographic area or a small group of customers to participate in the pilot test of the time slot management system. This allows for a controlled and focused testing environment.

6. Present and Implement

It’s time to introduce the process improvement plan and implement the changes to the stakeholders. At this stage, the organization should ensure alignment of expectations with the team members so everyone understands their roles and responsibilities. Provide training when necessary. Additionally, securing buy-in and approval from key decision-makers is essential for a successful implementation.

Using the ADKAR Model presentation can address the key elements of introducing and implementing the process improvement plan. It focuses on individual change management and helps stakeholders understand and embrace the proposed changes.

7. Monitor and Iterate 

Finally, keep looking for opportunities to optimize your workflow. As mentioned, improving your processes is an ongoing activity. So, keep assessing the performance of the redesigned process, gathering feedback, and making further improvements to enhance its effectiveness and efficiency.

Process improvement is not just an option but a necessity for organizations to stay competitive and relevant. This vital practice elevates efficiency, eliminates ineffective procedures, and reduces costs. Use the methodologies and tools we discussed in this article to systematically analyze your processes and navigate them toward the path of success.

1. Process Improvement 9 Steps Circular Diagram Template

By working with this TQM (Total Quality Management) slide deck, your organization can showcase the entire process that aligns all workgroups, regardless of their hierarchy, toward the same goal: continuous improvement. Meet the customer requirements as the core step in your organization, and then work through the 9 steps shown in this slide systematically and pursue a data-driven decision-making model. This presentation slide is ideal for introducing new employees to the methodology or innovating within your organization regarding process improvement methodologies.

Use This Template

2. Define-Measure-Analyze-Improve-Control (DMAIC) PowerPoint Template

Create powerful process improvement plans by implementing the Six Sigma DMAIC model into your organization. With a mapped layout in the first slide of this slide deck, you can go into detail by covering each phase, listing steps and tools required for its completion.

3. Six Sigma Process Improvement Plan Template for PowerPoint

Present all the stages required to accomplish a Six Sigma Process in your Process Improvement Plan Presentation. An ideal slide deck to coach new personnel into the Six Sigma methodology, with a very clear layout that helps us focus only on the key details of each stage of the process.

4. Process Improvement Action Plan PowerPoint Diagram Template

Working with an Action Plan Template for PowerPoint is an ideal measure to implement Process Improvement Strategies. 6 placeholder areas with vivid handmade illustrations make this template apt to motivate any team to push toward new horizons.

5. COBIT 7 Phases PowerPoint Diagram

A Control Objectives for Information and Relevant Technology diagram is a tool used in IT to optimize organizational practices. Companies can use the 7-phases in this diagram to evaluate quality control and reliability tactics.

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Corporate Process Improvement Template

Number of slides: 10

Process Improvement methodologies focus on identifying, analyzing and redesigning current activities in the workflow to obtain a better performance for the entire company. The continuous improvement of business activities is an ongoing process that should be implemented throughout the organization to achieve outstanding results. As a project manager, you can use the Process Improvement Cycle, Process Improvement Framework and Key Process Timeline from this corporate template to get everyone on board.

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Free Process Improvement PowerPoint Template

Process improvement cycle slide.

Follow the four steps of the Process Improvement Cycle to identify opportunities in the workflow, analyze which actions can be improved, execute the plan and review if the changes are working for the company. This presentation slide offers a diagram to summarize the key findings of each phase and show your audience an overview of your analysis.

Process Improvement Framework Slide

Also part of the Six Sigma Project Methodology, the DMAIC framework can be applied to any project that aims to implement a business process initiative and constant improvements. This slide presents the DMAIC phases Define, Measure, Analyze, Improve and Control arranged in two horizontal rows where you can use the short text boxes to indicate relevant data.

Key Process Timeline

Once you’ve identified a key workflow process, describe the sequence of tasks needed to perform it and detail the actions that take place in each step. Our 5 stages timeline is useful to show your team where the changes are going to be implemented and how they will improve the process on a bigger scale.

Internal talent is your best resource

Rely on the experience of your employees to understand the details of each process. They know better than anyone how the tasks are performed and may have bottlenecks already identified.

Involve everyone in the continuous improvement process

The success of the process improvement methodology lies on communication and teamwork. Every process follows another and your employees need to be aware of how their performance affects the workflow.

One step ahead of your competitors

Business Process Improvement, if done right, ultimately leads to productivity increases and cost reductions, which translates into competitive advantages for your company.

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Optimize your business processes to achieve new breakthroughs in quotas and quality standards. Use our Process Improvement presentation – including common techniques and frameworks — to be more efficient at what you do.

Slide highlights

List all benefits of business process improvement with this slide. Consider including productivity boost, employee satisfaction increase, reduced risk, compliance, client satisfaction increase, agility and technology integration.

Use this slide to communicate your strategy around accountability. Remember, that by implementing the right systems, you can track progress, have the means to assess processes, set realistic deadlines and monitor responsibilities.

With this slide, introduce your overall strategy for business process re-engineering with the purpose of increasing performance and lowering costs. Touch upon process analysis, process development and process tracking.

Questions and answers

What are some trends in business process improvement?

Some trends in business process improvement include the use of technology to automate processes, the implementation of lean methodologies to eliminate waste and improve efficiency, the use of data analytics to drive decision-making, and a focus on customer-centric processes. There is also a growing trend towards continuous improvement, where businesses are constantly looking for ways to improve their processes and performance.

What are some resources for learning more about business process improvement?

There are numerous resources available for learning more about business process improvement. These include online courses on platforms like Coursera, Udemy, and LinkedIn Learning. Books such as 'The Power of Business Process Improvement' by Susan Page and 'Business Process Change' by Paul Harmon are also helpful. Additionally, attending webinars, workshops, and industry conferences can provide valuable insights. Consulting with professionals in the field or hiring a business process improvement consultant can also be beneficial.

"Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users," as defined by "CIO United States."

Process improvement tools, methods and techniques include, but are not limited to:

• Root Cause Analysis
• SIPOC analysis
• Value stream mapping (VSM)
• Total Quality Management (TQM)
• Mind Mapping
• Kanban Methodology
• Gap Analysis
• Scrum Process

"Forbes" recommends the below strategies from management leaders working in different industries for reviewing and improving business processes:

Imagine doubling your output – Kyle Hermans, be courageous

"Set a regular challenge for yourself and your team to imagine this: if we had to double what we are doing right now, how would we do it and how would our current processes support that?"

Adopt objective and key results models – Karthik Krishnan, Britannica Group

"OKR models start with business objectives and then cascade into department, team and individual objectives and expected outcomes. The 'why' and 'what' are defined while the 'how' is left to the teams/employees, empowering them."

Look at it through the lens of profitability – Andy Rodosevich, Hemp Depot

"While there seems to be a negative stigma around the concept of business profitability, if small businesses are not profitable, they can't keep people employed, fulfill their contracts and ultimately keep their portion of the supply chain moving."

Be comfortable with discomfort – Scott Amyx, Amyx Ventures

"Ask yourself what does this process serve? Is it still relevant? Is it optimized? What steps can be eliminated or streamlined? Are there manual, redundant or unnecessary steps? How can technology and automation help? Change is the only constant."

Ask for suggestions – Heather Newman, Content Panda/Creative Maven

"Ask your team for their opinions and suggestions on how the company can do better. Review submissions weekly and once or twice a year (depending on engagement and the severity of the issues raised) set up a meeting to brainstorm solutions."

Application

To implement business process improvement, follow this guide, put together by project management software provider, Project Manager:

• Determine what needs to change – analyze your business process at a high level and identify necessary changes. You can uncover areas ripe for improvement by conducting a process audit to discover where issues and risks lay
• Analyze pain points – analyze prospective changes to understand how to realistically make improvements. Meditate on the following questions: What steps are creating roadblocks? What aspects are most time-consuming? Is there an undue increase in cost and resources? Is quality impacted?
• Get buy-in – get support from senior management to approve your plans for improvement. '"These improvements can take time and use resources, so without a commitment from senior management, you won't have the power to proceed," the experts say.
• Design the improvement process – redesign the inadequate part of your process and apply the improvements you deem necessary to increase efficiency.
• Make the change – implement your redesign. This may require changing existing systems, teams and processes, the experts warn.
• Review – track the progress of all improvements your venture implemented and make sure they're meeting the milestones you've set up. Also, be ready to tweak your plan accordingly as new issues arise.

How can process improvement contribute to achieving business goals?

Process improvement can contribute to achieving business goals by identifying and eliminating inefficiencies, reducing costs, and improving the quality of products or services. It involves analyzing the current business process, identifying areas of improvement, getting approval from senior management, redesigning the process, and implementing the changes. This can lead to increased efficiency, better use of resources, and improved customer satisfaction, all of which can help achieve business goals.

How can process improvement help in resource optimization?

Process improvement can help in resource optimization by identifying and eliminating inefficiencies in the business process. This can be achieved by conducting a process audit to uncover areas that need improvement. Analyzing pain points can help understand what steps are creating roadblocks, which aspects are most time-consuming, and where there is an undue increase in cost and resources. Once these areas are identified, the process can be redesigned to increase efficiency, which in turn optimizes resource utilization.

"Making process improvements stick" by Kenan Institute of Private Enterprise

Studies show that companies embracing process improvement practices enjoy significant improvements in efficiency and costs, "Harvard Business Review"("HBR") reports. The University of North Carolina's Brad Staats and the University of Oxford's Matthias Holweg and David Upton examined 204 lean projects launched from 2012 to 2017 at a European bank with more than 2,000 branches in 14 countries and serving more than 16 million customers. The researchers strived to get to the bottom of why some improvements are sustained and others aren't. To achieve this, they looked at the lean initiative, started by the head office. Here is what Holweg and Upton discovered:

What is the future of process improvement in the banking industry?

The future of process improvement in the banking industry is promising. As studies show, companies that embrace process improvement practices experience significant improvements in efficiency and cost reduction. This trend is expected to continue as more banks adopt lean initiatives and other process improvement strategies. However, the success of these improvements depends on their sustainability, which is a focus of ongoing research.

How can the findings of the study be applied to other sectors?

The findings of the study can be applied to other sectors by adopting the principles of process improvement. This involves analyzing and improving existing business processes to enhance efficiency and reduce costs. It's important to note that the success of applying these findings to other sectors depends on the specific characteristics and needs of those sectors. However, the general principles of lean management, such as eliminating waste, improving workflow, and focusing on customer value, can be beneficial across a wide range of industries.

• Over the first four years, the bank launched 33 to 51 projects every six months, each involving 1,600 employees. Initial improvements in efficiency averaged 10%; the gains rose to 20% after a year and 31% after two years.
• However, despite the impressive gains, 21% of projects failed to yield any improvements. Among the 79% that showed initial improvements, many regressed: only 73% were still producing results above baseline after a year and after two years the number fell to 44%.
• The researchers examined whether projects that were initially successful could preserve the gains and show continuous improvement, but only 51% of them were continuing to improve a year after launch and after two years the figure dropped to 36%.

How can a business ensure the sustainability of their process improvement projects?

A business can ensure the sustainability of their process improvement projects by continuously monitoring and evaluating the progress of the projects. This includes identifying any areas of regression and taking corrective action. It's also important to involve employees in the process and provide them with the necessary training and resources. Additionally, setting realistic goals and expectations can help in maintaining the momentum of the project.

What are the potential benefits of continuous improvement in process improvement projects?

Continuous improvement in process improvement projects can lead to significant efficiency gains. For instance, initial improvements can average around 10%, and these gains can increase to 20% after a year and 31% after two years. However, it's important to note that continuous improvement is necessary to maintain and further these gains. Without it, many projects may regress or fail to yield any improvements.

To interpret and explain the findings better, Holweg and Upton talked to the bank's managers in all 14 locations. The managers named visible support from board members and senior leadership as one condition needed to keep improving. Without it, frontline workers believe that the company's enthusiasm for the effort has waned, and backsliding ensues, the managers stated, according to "HBR." The need for consistent measurement and monitoring was also mentioned. "Addressing the low-hanging fruit is easy; it becomes harder in the long term," one of the bank managers shared with the researchers.

How does visible support from board members and senior leadership enhance the Process Improvement strategy in a company?

Visible support from board members and senior leadership is crucial for enhancing the Process Improvement strategy in a company. It serves as a strong signal to the employees that the company is committed to the improvement efforts. This can boost morale and encourage frontline workers to actively participate in the process. Without this visible support, employees may perceive that the company's enthusiasm for the effort has waned, leading to a lack of motivation and potential backsliding. Furthermore, leadership support can help ensure consistent measurement and monitoring, which is essential for long-term improvement.

How can banks implement the Process Improvement framework to ensure consistent measurement and monitoring?

Banks can implement the Process Improvement framework to ensure consistent measurement and monitoring by first, establishing clear metrics that align with their business goals. These metrics should be regularly tracked and analyzed for any deviations or trends. Second, banks should foster a culture of continuous improvement where employees at all levels are encouraged to identify and suggest improvements. Third, there should be visible support from senior leadership to maintain momentum for the effort. Lastly, banks should not just focus on the "low-hanging fruit" but also invest in long-term process improvements that may be more challenging but can yield significant benefits.

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Process Improvement PowerPoint Templates & Google Slides Themes

Unlock your presentation potential: explore our collection of professionally crafted free and premium powerpoint templates and backgrounds for instant download.

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Process Improvement Presentation Infographics

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Download Free and Premium Process Improvement PowerPoint Templates

Choose and download Process Improvement PowerPoint templates , and Process Improvement PowerPoint Backgrounds in just a few minutes. And with amazing ease of use, you can transform your "sleep-inducing" PowerPoint presentation into an aggressive, energetic, jaw-dropping presentation in nearly no time at all. These from free or premium Process Improvement PowerPoint Templates and Backgrounds are a great choice for a wide variety of presentation needs.

Our Free and Premium PowerPoint Templates are "pre-made" presentation shells. All graphics, typefaces, and colors have been created and are pre-set by an expert graphic designer. You simply insert your text. That's it!

Free vs. Premium Process Improvement PowerPoint Presentation Templates

PoweredTemplate offers a wide range of free Process Improvement PowerPoint Presentation Templates. You can find them by filtering by “Free”, from the “Filters” option on the site, on the top left corner of the screen after you search. This content is completely free of charge.

If you download our free Process Improvement PowerPoint templates as a free user, remember that you need to credit the author by including a credits slide or add an attribution line “Designed by PoweredTemplate”, clearly and visibly, somewhere in your final presentation.

PoweredTemplate also offers premium PowerPoint templates, which are available only to Premium users. There is no difference in product quality between free and premium Process Improvement PowerPoint Presentation Templates.

Best Process Improvement PowerPoint Templates

Are you looking for professionally designed, pre-formatted Process Improvement PowerPoint templates so you can quickly create presentations? You've come to the right place - PoweredTemplate has created these templates with professionals in mind. At PoweredTemplates, we understand how busy you are and how you love to save time.

That's why we've created a set of PowerPoint design templates with a Process Improvement theme. These Process Improvement PowerPoint templates are a great choice for a wide variety of presentation needs. Spend your time wisely - download the Process Improvement PowerPoint Templates today.

Process Improvement PowerPoint Presentation Themes FAQ

What are process improvement powerpoint templates.

A PowerPoint template is a pattern or blueprint for your slides that you save as a .pptx or .potx file.

All the Process Improvement PowerPoint templates are natively built in PowerPoint, using placeholders on the slide master, color palettes, and other features in PowerPoint, and can contain layouts, theme colors, theme fonts, theme effects, background styles, and even content (according to Microsoft Office).

How to choose Process Improvement PowerPoint templates for presentations?

Choose after carefully studying the template features and viewing the big preview images. All the product information is on the product page in the description and a list of the features can be found in the horizontal scrolling bar under the Download button. You may download a few free templates before making the final decision.

Who are Process Improvement PowerPoint templates suitable for?

Why do i need process improvement powerpoint templates.

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Process Improvement

All the Process Improvement activities on this page help you analyse and modify your core processes so you can become a more efficient and productive team / organization.

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Eight Steps Of Recruiting Strategy With Social Media Ppt PowerPoint Presentation Gallery Designs Download

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New Product Development Process Optimization Key Stages Included In Business Analysis Graphics PDF

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Accounting Team Roles And Responsibilities For Enterprise Formats PDF

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IOT Analytics Platform Ppt PowerPoint Presentation Icon Good Cpb

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Formulating Competitive Plan Of Action For Effective Product Leadership Four Pillars Of Product Designs PDF

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Customer Web Portal Ppt PowerPoint Presentation Icon Show Cpb

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Innovation Thinking Model With Ideate And Prototype Ppt PowerPoint Presentation Show Outfit

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Best Practices PMO Reporting Ppt PowerPoint Presentation Infographic Template Show Cpb Pdf

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Big Data Analytics Funnel With Benefits Summary PDF

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Qualitative Research Data Analysis Ppt PowerPoint Presentation Infographics Show Cpb

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Ten Principles Of Human Capital Optimization And Transformation Download PDF

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Ecosystem Diversity Example Ppt PowerPoint Presentation Inspiration Smartart Cpb Pdf

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Customer Loyalty Lifecycle Ppt PowerPoint Presentation Inspiration Designs

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Technology Transformation Process With Content Planning And Creation Ppt PowerPoint Presentation Ideas Templates

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Multistep Social Media Market Strategy Brochure PDF

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Contract Process Flow With Record Management Ppt PowerPoint Presentation Diagram Templates

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Key Practices For Functional Technology Patch Management Information PDF

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Feasibility Analysis Template Different Projects Executive Summary Of Ecommerce Icons PDF

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Information Security Controls Framework Ppt PowerPoint Presentation Infographic Template Gallery Cpb

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Contract Management And Optimization Process Flow Ppt PowerPoint Presentation Infographic Template Design Ideas

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Pros Cons Internal Mobile App Development Ppt PowerPoint Presentation Gallery Layout Ideas Cpb

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Key Areas Governance Project Management Ppt PowerPoint Presentation Gallery Example Cpb Pdf

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Feasibility Analysis Template Different Projects Hospital Next Actionable Steps Formats PDF

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Quality Assurance Testing Methodologies Functional Demonstration PDF

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Artificial Intelligence Data Mining Ppt PowerPoint Presentation Gallery Elements Cpb

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Five Phases Of Recruitment Process Timeline Infographics PDF

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Customer Retention Framework With Adoption And Onboarding Ppt PowerPoint Presentation Icon Show

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Five Options Infographic Layout With Icons Ppt PowerPoint Presentation Ideas Maker

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Four Key Areas Of Business Continuity Management Ppt PowerPoint Presentation Summary Deck PDF

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Catastrophe Recovery Application Plan And Business Continuity Plan Infographics PDF

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People Process Technology Data Ppt PowerPoint Presentation Ideas Images Cpb

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Various Corporate Growth Levers Strategy Designs PDF

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Contract Management Process With Approval Execution And Review Ppt PowerPoint Presentation Icon Grid

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Call Centre Business Model Ppt PowerPoint Presentation Summary Show Cpb

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Agile Group For Product Development Key Points Related To Successful Product Leadership Icons PDF

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Support Management Ppt PowerPoint Presentation Model Professional Cpb

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Integrated Business Planning Process Ppt PowerPoint Presentation Inspiration Portrait Cpb

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Legacy Application Analysis And Assessment Framework Pictures PDF

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Four Advantages Of Business Communication Ppt PowerPoint Presentation Summary Show

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Co Branding Partnership Capital Funding Pitch Deck Depicting Marketing Campaign For Brand Partnership Pictures PDF

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Information Technology Security Set Measures For Secure Communication Ppt Professional Portrait PDF

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Sales To Cash Process To Optimize Processing System Clipart PDF

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Call Center Application Market Industry Future Trends In Contact Center Software Market Industry Formats PDF

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Post Merger Information Technology Service Delivery Amalgamation Implementing Three Phased Approach Template PDF

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Product Support Services Ppt PowerPoint Presentation Summary Example File Cpb

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Fishbone Model And Method For Gap Analysis Elements PDF

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Organizational Performance Model Ppt PowerPoint Presentation Icon Graphics Example Cpb

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Technology Adoption Services Ppt PowerPoint Presentation Show Infographic Template Cpb

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Interpersonal Skill Development Ppt PowerPoint Presentation Show Portfolio Cpb

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Benchmark Interest Rates Ppt PowerPoint Presentation Slides Design Inspiration Cpb

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Organizational Decision Making Model Ppt PowerPoint Presentation Infographic Template Slideshow

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Responsibilities Project Management Office Implementing Digitalization Advantages Of PMO Leaders Portrait PDF

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Data Protection Privacy Ppt PowerPoint Presentation Portfolio Templates Cpb Pdf

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Major Data Quality Control Issues For Organizations Portrait PDF

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Value Chain Function Ppt PowerPoint Presentation Professional Brochure Cpb

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Business Process Improvement Ppt PowerPoint Presentation Infographic Template Slideshow

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Customer Experience Strategy Ppt PowerPoint Presentation Summary Good Cpb Pdf

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Types Object Ppt PowerPoint Presentation Professional Design Ideas Cpb Pdf

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Process Strategy

Business Process Improvement or BPI occupies a crucial place in business presentations. Thus, to help you present your point in neatest possible way, we bring to you pre-made Process Improvement PowerPoint Template. Professionally created under the guidance of field experts, you get most authentic way to add life to your message. Fully customizable and pre-formatted, using the set is completely free from any hassle.

Best for illustrating any of the major and minor points of the process improvement, this set is adjustable to your needs. Whether you are to elaborate on the four essential elements of business or focus on six dynamic interconnections to which they deal, you can depend on the set completely. It is basically a perfect combination of exquisite graphics and innovative designing. With a slight modification of the designing elements and inclusion of content you’re all set to face your audience. You don't just get to visually communicate you message but actually get to add unique effectiveness to the information.

Convenient to choose the color, font shape and typeset, you enjoy the liberty to modify the entire slides just the way you want. Including content is equally easy. Where to place the content is also up to you. This makes it a real fun to create your visual aids! You have no technical issues to face. Nor have any need to appoint a designer especially for the purpose. Just by introducing slight changes and placing the content, you’re all set to mesmerize your audience.

Process Improvement is an essential aspect of organizational development and business processes betterment. In other words, it is a methodical approach for achieving efficient results at corporate level by enhancing all its underlying processes. In introducing the improvement, it involves a progressive step of identification and analysis of the existing modus operandi on the basis of which the modifications are made. The entire course of action basically aims at achieving the goals and objectives or best results at various levels. It takes into account all four important elements of business namely - organizations, people, processes, and technologies. At the same time, it optimizes six dynamic interconnections that are governing, architecture, enabling & support, emergence, human factors, and culture.

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To Make Your Pitches More Engaging, Appeal to Multiple Learning Styles

• Duncan Wardle

How successful pitches at Disney spoke to visual, auditory, and kinesthetic learners.

When idea pitches fail to resonate, it doesn’t always have to do with the merit of the idea, your presentation style, or charisma; the problem could stem from a deeper disengagement in your organization. To make pitches more appealing and increase the chances of ideas resonating, the author recommends engaging three main learning styles that may be in your audience: visual, auditory, and kinesthetic. Drawing from his experience at Disney, the author uses examples of successful presentations in each style and gives tips on engaging each. For visual learners, use images, charts, and visual aids; for auditory learners, employ compelling narratives, varied tones, and relevant sounds; and for kinesthetic learners, include hands-on elements and physical activities.

Imagine you’re in a meeting, pitching a killer idea you’ve been working on, but it’s like tossing a sparkler into a pool: it fizzles out; no fireworks. The issue isn’t merely a matter of your idea, presentation style, or charisma. It often stems from a deeper problem of disengagement within the organization. In an age where only 33% of workers are engaged , how can you ensure your idea pitches land successfully?

• DW Duncan Wardle formerly vice president of innovation and creativity at The Walt Disney Company, launched his  creative consulting company  iD8 & innov8 to help companies embed a culture of innovation and creativity across their entire organization. Duncan spent his 25-year career at Disney developing some of its most  innovative ideas and strategies  — ideas that would forever change the way the company expands its impact, trains its employees, and solves problems creatively. He has a new book releasing in fall 2024 titled “The Imagination Emporium,” a tool kit that makes innovation accessible, creativity tangible, and the process fun.

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Six sigma process improvement powerpoint presentation with slides

As a company owner you know that bringing a lean process approach is tricky. Here our PowerPoint slide deck can prove handy. You can use this six sigma process improvements complete PowerPoint show to share insights about six sigma tools, techniques and six sigma methodology required for process improvement. Furthermore, to completely revamp a supply chain management system our presentation deck helps to motivate employees for better time management and reduce cycle time. Not only this; with our six sigma improvement model PPT example you can bring a continuous improvement or quality management culture in your company so as to enhance customer satisfaction and loyalty. Big picture here is that exclusive presentation slides like why six sigma, the dmaic process, kano analysis, process mapping flow charting, value stream map etc. makes our visual show an exceptional one crafted to minimize defects in business processes. In short, now you have all that you want to kick start a six sigma process PPT presentation. So what are you thinking now? Just click and download. Arouse that fire in their bellies with our Six Sigma Process Improvement Complete Powerpoint Deck With Slides. It will ignite ambitions.

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PowerPoint presentation slides

Complete deck comprising of total 60 presentation slide designs. Designed utterly for quality managers, production managers and lean training experts. Manual editing option giving pinpoint control over all template slides. Bounty of space available to insert text, title and subtitles. Original multi-colored template themes for different look and feel. Switches quickly into PDF and JPG formats. Simple downloading process makes it a complete package. The stages in this process are analysis, planning, statistics, six sigma.

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Content of this Powerpoint Presentation

Slide 1 : This slide introduces Six Sigma Process Improvement. State Your Company Name and get started. Slide 2 : This is an Agenda slide. State your agendas here. Slide 3 : This slide showcases What is Six Sigma with the following content- Six sigma is a quality management system. Six sigma is a set of techniques and tools for process improvement. It is a measure of quality that strives for near perfection. It is a disciplined , data – driven methodology focused on eliminating defects. It was a developed by bill smith at Motorola in 1986 To day, it is used in many in industrial sectors for minimizing errors, reduction of costs and increase in profit Slide 4 : This slide shows a Six Sigma Road map with the following subheadings- Build Project From Non-conformance, Feedback & Audits, Monitor Live Dashboard, Collect Measurements, Correct, Design, Train & Document, Analyze Processes Online (OLAP) as Define, Measure, Analyze, Improve/Design, Control/Verify. Slide 5 : This slide presents the Six Sigma Process with the following content- Practical Problem: Understand the problem that impact business performance. Statistical Problem: Identify the problem with data and facts Statistical Solution: Find out a data driven and reliable solution Practical Solution: Provide a solution to increase profit reduce Control Plan: Create a system to sustain a long term solution Result: Measure and reap the benefit of financial success as Recognize, Realize, Measure, Analyze, Control, Improve, Define, Voice Customer, & Voice Of Process. Slide 6 : This slide shows WHY SIX SIGMA with the following subheading Benefits Of Six Sigma divided into- Customer Focused, Data Driven Approach, Bottom Line, Engagement, Trained Individuals, Project By Project. Slide 7 : This slide shows WHY SIX SIGMA with the following subheadings- Customer Focused, Data Driven Approach, Bottom Line, Engagement, Trained Individuals, Project By Project. Slide 8 : This slide shows Six Sigma Methodologies showing- Defect Reduction, Cycle Time Reduction, CFPM, DSSS+ DMAIC, DMADV, DMADOV, Design & Manufacture, Designing New Processes, Improving Existing Cross-functional Processes, Software Development, Improving Cross-functional Processes, Cross Function Process Mapping, Developing Six Sigma Software, Define Measure Analyze Design Verify, Define Measure Analyze Design Optimize Verify, Define Measure Analyze Improve Control. Slide 9 : This slide showcases the DMAIC Process showcasing- Relational Tools/Techniques Acquired Expected Deliverables at Each Phase Activities To Be Executed At Each Phase DEFINE: The opportunities MEASURE: The Performance ANALYSE: The Performance IMPROVE: The Performance CONTROL: The Performance and Toll Gate Review. Slide 10 : This slide presents The DMAIC Process showing- Project initiation document And project selection Define The Problem And What Customer Requires 1. SELECT PROJECT –CTO’S 2. CREATE PROJECT CHARTER 3. DEVELOP HIGH-LEVEL PROCESS MAP Measure The Defects And Process Operation 1. IDENTIFY PROJECT OUT PUT METRIC 2. DEVELOP DATA COLLECTION PLAN 3. ESTABLISH PROCESS BASELINE Analyze The Data And Discover Causes Of Defects 1. IDENTIFY ROOT CAUSES 2. VALIDATE ROOT CAUSES AND DETERMINE..VITALFEW’’ 3. QUANTIFY THE OPPORTUNITY Improve The Process To Remove Causes Of Defects 1. IDENTIFY SOLUTION 2. REFINE AND TEST SOLUTION 3. COST BENEFIT CALCULATION Control And Monitor Your Improvement 1. IMPLEMENT PROCESS CONTROL 2. PREPARE ROLL-OUT SOLUTION 3. PROJECT CLOSURE Define, Measure, Analyze, improve, Control. Slide 11 : This slide elaborates STEP 1: DEFINE. Slide 12 : This slide presents the Voice Of Customer with- Need, Requirement, Verbatim. Slide 13 : This slide showcases VOICE OF CUSTOMER (VOC) in funnel form. Slide 14 : This slide showcases VOICE OF CUSTOMER (VOC) in arrow form. Slide 15 : This slide showcases Customer CTQs in hierarchy form displaying- REQUIREMENTS, CTQ, DRIVERS, NEEDS. Slide 16 : This slide showcases Kano Analysis with- Exciter, Performance, Basic, Customer Needs In The Kano Model, Implementation Level. Slide 17 : This slide showcases Project Charter displaying- Resources, Team Roles, Project, Milestone, Project Scope, Problem, Statement, Goal Statement, Business Case. Slide 18 : This slide showcases Process Specification Limits showing- LSL USL Target USL: Upper Specification Limit for ‘Y’, anything above this is a defect. Target: Lower Specification Limit for ‘Y’, anything above this is a defect.. LSL: Ideally the middle point of USL & LSL in bubble chart form. Slide 19 : This slide showcases Process Mapping SIPOC with- C-CUSTOMER, O-OUTPUT, P-PROCESS, I-INPUT, S-SUPPLIERS. Slide 20 : This slide showcases Suppliers, Process, Customers, Output, Input. Slide 21 : This slide shows Process Mapping Flow Charting. Slide 22 : This slide showcases STEP 2: MEASURE. Slide 23 : This slide shows Stakeholder Analysis in tabular form. Slide 24 : This slide showcases a Value Stream Map. Slide 25 : This slide also presents Value Stream Mapping. Slide 26 : This is a CHECK SHEET slide in tabular form. Slide 27 : This slide displays a Spaghetti Chart diagram- also used to described movement of people in a factory or office (motion is waste) Slide 28 : This slide displays a Spaghetti Chart. Slide 29 : This slide shows 5S ANALYSIS namely- STRAIGHTEN, SORT, SHINE, SUSTAIN, STANDARDISE. Slide 30 : This slide shows 5S SCORING RESULT namely- Sustain, Straighten, Shine, Standardize. Slide 31 : This slide shows Process Capability Measurement in crest graph form. Slide 32 : This slide also shows Process Capability Measurement in crest graph form displaying LSL, USL and TARGET. Slide 33 : This slide showcases a XBAR AND R-CHART for presenting monitored variable data. Slide 34 : This slide displays STEP 3: ANALYSIS. Slide 35 : This slide shows Root Cause Analysis diagram. Slide 36 : This slide shows a CONTROL IMPACT MATRIX. Slide 37 : This slide also shows a CONTROL IMPACT MATRIX. Slide 38 : This slide displays Pareto Analysis. Slide 39 : This slide displays Pareto Chart Analysis in graph form. Slide 40 : This slide also displays Pareto Analysis in graph form. Slide 41 : This slide shows PROCESS MAP ANALYSIS displaying- Issue order, Cancel order, Deliver Goods, Process order, Refund order, Requested- submit order, Requested Deposit, Complete order, Re- submit order, Deposit. Slide 42 : This slide shows STEP 4: IMPROVE. Slide 43 : This slide displays the SCAMPER TECHNIQUE- Substitute Combine Adapt Magnify Rearrange Eliminate Put To Other Uses. Slide 44 : This slide displays the Scamper Technique showing- Reverse, Eliminate, Put To Another Use, Modify, Adapt, Combine, Substitute. Slide 45 : This slide is titled Possible Solutions in puzzle image form. Slide 46 : This slide is titled Possible Solutions in puzzle key image form. Slide 47 : This slide shows Cost Benefit Analysis in balance image form. Slide 48 : This slide too shows Cost Benefit Analysis in balance image form. Slide 49 : This slide showcases Failure Mode Effect Analysis displaying- Ranking, Severity, Occurrence, Detectability. Slide 50 : This slide shows STEP 5: CONTROL Slide 51 : This slide shows Statistical Process Control displaying- Upper Control Limit (UCL), Lower Control Limit (UCL) with Process output. Slide 52 : This slide presents The DMADV Method. Slide 53 : This slide elaborates The Improvement (PDCA) Cycle showcasing- Analyze: Pareto Chart, Cause & Effect Diagram. Improve: Solution Analysis And Selection, Solution Implementation, Risk Assessment. Control: Sustainability & Benefits, Project Handoff, Statistical Process Control. Meaure: Summary Statistic, Critical To Quality Tree. Define: Project Charter, Voice Of The Customer, voice Of The Business, Process Map. Slide 54 : This is Our Vision slide. State it here. Slide 55 : This is Our team slide with name, designation and text boxes to state information. Slide 56 : This is a Target with Arrow slide. State your targets here. Slide 57 : This slide is titled Segmentation to showcase market segments, product segments etc. Slide 58 : This is New Market Location slide of world map image. Mark specific locations for company growth, market etc. here. Slide 59 : This is a Timeline slide to present important dates, evolution, milestones etc. Slide 60 : This is a Thank You slide for acknowledgement with address, contact numbers, and email.

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