carter cleaning company case study pdf

Academia.edu no longer supports Internet Explorer.

To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to  upgrade your browser .

Enter the email address you signed up with and we'll email you a reset link.

• We're Hiring!
• Help Center

Download Free PDF

Carter Cleaning Continuing Case

Related papers

AI & Society, 2003

Journal of Nursing Management, 2004

Quality Management Journal, 1997

Molecular Autism, 2019

Huerta, R. (2023). Pasolini Cemetery / Cimitero Pasolini. PUV. ISBN 978-84-9133-625-9

Between Life and Thought: Existential Anthropology and the Study of Religion, 2024

CLARA - classical art and archaeology, vol. 10 (= Special issue no. 3), 2023

Theorizing Historical Consciousness, 2004

Anclajes, 2024

IASET, 2021

Deliberationes, 2021

Bioactive Carbohydrates and Dietary Fibre, 2014

Atención Primaria, 2006

Anales del Instituto de la Patagonia, 2003

IJAEDU- International E-Journal of Advances in Education, 2015

International Journal of Preventive Medicine, 2018

Frontiers in Optics 2016, 2016

Tourism and Hospitality Research, 2015

•   We're Hiring!
•   Help Center
• Find new research papers in:
• Health Sciences
• Earth Sciences
• Cognitive Science
• Mathematics
• Computer Science
• Academia ©2024

• High School
• You don't have any recent items yet.
• You don't have any courses yet.
• You don't have any books yet.
• You don't have any Studylists yet.
• Information

Carter Cleaning company

Human resource management, united international university.

Recommended for you

Students also viewed

• HRM Assignment
• New review of the Marketing Plan
• Ad-Agency-advertisement agency model
• Seven appraisal problems
• Employees-Training-Development
• Galib Al Nayim 913202012 Employee Training & Development PGD HRM 2020

Related documents

• An Analysis of HRM Practices of Microsoft
• Appollo hospital case solution, Tropical storm case solution
• Blockbuster LLC and its reason for downfall
• I am sharing 'adjusting practice problem' with you
• Term paper Sample
• Assignment of Liz Fashion Industries Ltd

Related Studylists

Preview text.

Case-3 Carter cleaning company Based on her review of the stories, Jennifer concluded that one of the first matters she had to attend to involved developing job descriptions for her store manager. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role jon descriptions actually play in the smooth functioning of an enterprise. Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either “ Because I didn’t know it was my job. “Jennifer knew that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager’s duties and responsibilities include quality control, store appearance and cleanniless, customer realtions, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazards wase removal , human resources administration, and pest control. Case Summary Carter Cleaning Company does not have any formal orientation and training programs. However, C a r t e r w a n t s i t s e m p l o ye e s t o f o l l o w c e r t a i n p r a c t i c e s a n d p r o c e d u r e s w h i l e d e a l i n g w i t h c u s t o m e r s b u t e m p l o y e e s a r e n o t t r a i n e d a c c o r d i n g l y. T h u s , J e n n i f e r ’ s e m p l o ye e s a r e n o t maintaining standards as she expected. other jobs in the store like pressing, cleaning and spotting contain certain steps and procedures along with standard preferred by Carter. due to lack of adequate training and orientation, employees face certain issues' the new employees are ignorant about their weekly payment day, company policy about paid holiday, health and medical benefits and general matters (clean work area, personal appearance and cleanliness) and so on. Jennifer believes, if formal orientation and training programs can begin, then employees will know what Jennifer and her father wants from them and they will do their job in the right way that is the Carter’s way. 4. What, in your opinion should the store manager’s job description look like and contain? The Sore manager’s job description should look like and contain the following things. Carter Cleaning Center Store Manager Job Description Title 2025 Store Manager Department(s) Cleaning Reports to President (Jennifer Carter) Job summary The store manager is responsible for directing all store activities in such a way that quality work is produced, customer relations and sales are maximized and profitability is maintained through effective control of labor supply and energy costs Summary of essential job functions In accomplishing the general aim the store manager’s duties and responsibilities are  Quality control  Store appearance and cleanliness  Customer relations  Bookkeeping and cash management  Cost control and productivity  Damage control  Pricing  Inventory control  Spotting and cleaning  Machine maintenance  Purchasing  Employee safety  Humane resource administration Knowledge, skills and abilities (The knowledge, skills and attitudes required for satisfactory job performance) Knowledge The incumbent must have proficient knowledge in the following areas:  Customer service  Accounts payable accounts receivables  Store and motel management and administration Skills The incumbent must demonstrate the following skills:   excellent customer service and interpersonal skills effective verbal and listening communications skills     effective written communications skills decision making skills time management skills analytical and problem solving skills Personal Attributes The incumbent must also demonstrate the following personal attributes:  be honest and trustworthy  possess cultural awareness and sensitivity The Store Manager would normally attain the required knowledge, skills and attitudes through related in experience in a retail setting. Equivalencies will be considered. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additional information HR use only Job code Generic title Pay grade Management? (Yes/No) E/NE status 

• Multiple Choice

Course : Human Resource Management

University : united international university.

• More from: Human Resource Management United International University 79   Documents Go to course
• More from: Deep Learning by Kyi Thaw 15 15 documents Go to Studylist