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NHS Admin CV example

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Can you offer administrative support to NHS staff, update patient records and deal with queries via phone and email?

If so, your skills could be in high demand right now as the NHS continues to hunt for passionate and talented workers.

But to get the job, you need to prove you’ve got what it takes with an impressive application and we can help you with that. Check out our detailed guide and NHS admin CV example below.

CV templates 

NHS Admin CV example

NHS Admin CV 1

This CV example showcases the optimal structure and format for your NHS Admin CV, providing a pleasant reading experience for busy recruiters.

It also demonstrates the skills, experience and qualifications you should emphasize in your own CV to increase your chances of landing job interviews.

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NHS Admin CV format and structure

If you focus purely on the written content of your CV but ignore the style and layout, your efforts could end up wasted.

No matter how suitable you are for the role, no recruiter wants to spend time squinting and trying to navigate a badly designed and disorganised CV.

Instead, make sure to organise your content into a simple structure and spend some time formatting it for ease of reading – it will ensure every recruiter and hiring manager can read your CV with ease.

How to write a CV

Tips for formatting your NHS Admin CV

  • Length: It’s essential to keep your CV concise, regardless of whether you have one year or thirty years of experience. Recruiters are frequently managing multiple roles and responsibilities and do not have the luxury of reading lengthy CVs. Therefore, limit your CV to two sides of A4. If you have little industry experience, one page is sufficient.
  • Readability : Recruiters appreciate CVs that they can quickly scan through without trouble. Ensure yours makes the cut by formatting your headings for attention (bold or coloured fonts should do the trick) and breaking up long paragraphs into smaller chunks or short, snappy bullet points.
  • Design & format: While it’s okay to add your own spin to your CV, avoid overdoing the design. If you go for something elaborate, you might end up frustrating recruiters who, above anything, value simplicity and clarity.
  • Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV formatting tips

CV structure

When writing your CV , break up the content into the following key sections, to ensure it can be easily digested by busy recruiters and hiring managers:

  • Contact details – Always list these at the very top of your CV – you don’t want them to be missed!
  • Profile – An introductory paragraph, intended to grab recruiters attention and summarise your offering.
  • Work experience / career history – Working from your current role and working backwards, list your relevant work experience.
  • Education – Create a snappy summary of your education and qualifications.
  • Interest and hobbies – An optional section to document any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Contact details

Begin by sharing your contact details, so it’s easy for employers to give you a call. Keep to the basics, such as:

  • Mobile number
  • Email address – It should sound professional, with no slang or nicknames. Make a new one for your job applications if necessary.
  • Location – Simply share your vague location, for example ‘Manchester’, rather than a full address.
  • LinkedIn profile or portfolio URL – Remember to update them before you send your application.

NHS Admin CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

CV profile

How to write a good CV profile:

  • Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
  • Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
  • Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
  • Avoid generic phrases: Focus on fact, not fluff. Phrases like “Committed and enthusiastic thought-leader” and “Dynamic problem solver” might sound fancy, but they’ll do nothing for your application. Not only do they sound cheesy, but they have no substance – stick to real skills and facts

Example CV profile for an NHS Admin

What to include in your nhs admin cv profile.

  • Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
  • Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important NHS Admin skills to your profile.
  • Important qualifications: Be sure to outline your relevant NHS Admin qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Core skills section CV

Important skills for your NHS Admin CV

Electronic Health Records (EHR) Management – Using EHR systems to record and manage patient information, appointments, and medical records electronically.

Medical Terminology – Maintaining knowledge of medical terminology and coding, allowing for accurate understanding and interpretation of medical records and documents.

Appointment Scheduling – Efficiently managing patient appointments, ensuring proper allocation of resources and minimising wait times.

Billing and Coding – Maintaining competency in medical billing and coding processes, including knowledge of ICD-10 and CPT codes, to process insurance claims and invoices accurately.

Patient Registration – Accurately registering patients, verifying insurance information, and collecting necessary documentation for admissions.

Healthcare Compliance – Utilising knowledge of healthcare regulations and compliance standards, including data protection laws (e.g., GDPR), to ensure adherence to legal and ethical guidelines.

Microsoft Office Suite – Using Microsoft Office applications (Word, Excel, PowerPoint) for creating documents, spreadsheets, and presentations.

Telephone Etiquette – Answering phone calls, providing information, and directing inquiries to the appropriate departments.

Data Entry – Utilising fast and accurate data entry skills to input patient information, medical history, and billing details into electronic systems.

Medical Records Management – Maintaining and securely handling patient medical records, ensuring confidentiality and compliance with data protection laws.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Now it’s time to get stuck into your work experience, which should make up the bulk of your CV.

Begin with your current (or most recent) job, and work your way backwards.

If you’ve got too much experience to fit onto two pages, prioritise space for your most recent and relevant roles.

Work experience

Structuring each job

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Role descriptions

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using bullet points.

Wherever you can, point out how you put your hard skills and knowledge to use – especially skills which are applicable to your target role.

Key achievements

Finish off by showcasing 1-3 key achievements made within the role.

This could be anything that had a positive effect on your company, clients or customers, such as saving time or money, receiving exemplary feedback or receiving an award.

Sample job description for NHS Admin CV

Enable the smooth functioning of clerical procedures and the delivery of healthcare services, for an organisation that offers a comprehensive range of mental health, learning disability, community, and addictions services to a population of 600K+ from Hull and the East Riding.

Key Responsibilities

  • Manage the reception area and waiting rooms to sustain a welcoming, clean, and organised settings.
  • Register new patients, update their information, and maintain accurate records in compliance with data protection laws.
  • Maintain EHRs and paper-based files, as well as schedule consultations and follow-up visits using relevant software or systems.
  • Coordinate tasks such as distributing educational materials, faxing, scanning, photocopying, and mailing correspondence.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Next up, you should list your education and qualifications.

This can include your formal qualifications (a degree, A-Levels and GCSEs), as well as sector-specific NHS Admin qualifications and/or training.

While school leavers and recent grads should include a lot of detail here to make up for the lack of work experience, experienced candidates may benefit from a shorter education section, as your work experience section will be more important to recruiters.

Hobbies and interests

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests which are related to the sector you are applying to, or which show transferable skills like leadership or teamwork, can worth listing.

On the other hand, generic hobbies like “going out with friends” won’t add any value to your application, so are best left off your CV.

Creating a strong NHS Admin CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

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Writing an Administrative Assistant’s Personal Statement

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Administrative assistants play an important role in any organization. They are responsible for scheduling appointments, answering phones, managing emails, and providing administrative support.

The job of an administrative assistant requires good organizational skills, attention to detail, and the ability to multitask. Asides from your resume, a personal statement is a vital document employers typically require to determine your suitability for a job role. The  administrative assistant personal statement examples  in this guide will help you get started on the right note.

A personal statement is your chance to sell yourself to the employer and demonstrate your abilities, qualifications, and skill set. You’ll surely leave a lasting impression on the recruiting manager with a solid personal statement that details what you can offer to the company.

This article will take you through writing the perfect administrative assistant personal statement . 

What Is A Personal Statement?

A personal statement is a document you submit as part of your job application. It is a summary of your skills, qualifications, and capabilities . It details what you can offer an employer regarding your applying job. 

A good personal statement must convince the hiring manager that you’re a perfect fit for the role at hand. You may include your interests, life, and career goals. The personal statement is also a great way to demonstrate your written communication skills. This is because administrative assistants often interact with customers and other stakeholders via email. 

What to Include in an Administrative Assistant Personal Statement

black pencil on ruled notepad beside white ceramic mug and gray laptop computer

For your statement to stand out, you must include some essential information. Here are some key details to include in an administrative assistant’s statement:

1. Relevant work experience

List any previous work experience relevant to the administrative assistant position you are applying for. This could include experience working in a similar role, handling office tasks, or using appropriate software or technologies.

2. Skills and Abilities

Highlight any skills and abilities that make you a strong candidate for the role. These could be proficiency in computer programs such as Microsoft Office, excellent communication skills, and the ability to multitask and prioritize tasks effectively.

3. Education and Relevant training

Include any relevant education or training you have received, such as a degree in business administration or a certificate in office management.

4. Personal qualities

In your statement, highlight any qualities that make you well-suited for the role of an administrative assistant. These could include strong attention to detail, a positive attitude, and working well in a team.

5. Career goals

Finally, include a brief statement about your career goals and how the role of an administrative assistant fits into your long-term plans.

How to Write an Administrative Assistant Personal Statement

Your statement should be written in a clear structure, with each section building on the point you made in the previous one. 

The following steps will guide your writing:

1. Begin with a Hook

Begin your statement with a brief statement that captures the reader’s attention. You may start by explaining why you are interested in the administrative assistant position and what makes you a strong candidate.

2. Highlight your relevant work experience

When listing your relevant work experience, include the names of the companies or organizations you worked. Also include your previous job titles, and a brief description of your responsibilities.

3. Mention your most unique skills and abilities

You might have several skills and abilities, but only mention those relevant to the administrative assistant position. Also include any skills that give you an edge over other job applicants, one that portrays your uniqueness. 

4. Highlight your personal qualities that make you stand out

This is where you sell yourself to the employer. Detail any unique qualities that will make you excel on the job. These may include strong attention to detail, a positive attitude, and working well in a team.

5.  Conclude

Bring your statement to a close by convincing the employer that you’re indeed the perfect fit for the job role. 

Administrative Assistant Personal Statement Examples

I am an experienced and organized administrative assistant passionate about using my unique skill set to provide exceptional service.

My career has been built on the commitment to providing excellent support services, which I have perfected through initiative and dedication. 

As a professional, I take pride in learning complex tasks while working efficiently under tight deadlines. I often display impressive problem-solving abilities by resolving issues related to day-to-day operations in a timely fashion. Additionally, I always strive to increase my productivity by exploring creative methods of executing my duties. 

My strong interpersonal skills allow me to interact easily with colleagues from diverse backgrounds and build meaningful relationships. Furthermore, I always ensure effective communication between all stakeholders, helping create a peaceful work environment. On top of that, I am skilled at negotiating favorable terms and achieving organizational objectives. 

Overall, my experiences and expertise make me an ideal candidate for any organization looking for competent and reliable administrative assistance.

I am an experienced and enthusiastic administrative assistant, passionate about utilizing my diverse skills to help organizations achieve their objectives. With my extensive knowledge, I juggle many tasks while working efficiently and effectively under pressure. I focus on delivering results on time with accuracy and attention to detail that is second to none. 

My technical proficiency includes computer use, data entry, record keeping, scheduling, filing, and other clerical duties. With these abilities and my commitment to learning new software applications, I offer a unique blend of energy and experience to any organization. 

Additionally, I strive to build strong relationships through my active communication skills and problem-solving abilities. I also have excellent interpersonal and organizational abilities.

I hope to be considered for this opportunity to serve as an administrative assistant in your organization.

I am an experienced and enthusiastic administrative assistant, eager to bring my organized and dedicated work ethic to any workplace. 

With a proven track record of handling clerical duties efficiently and accurately, I am confident I will become an essential part of your team. My drive is fueled by my creative problem-solving skills and willingness to take on complex tasks easily. 

Furthermore, I have excellent interpersonal relationship skills to collaborate effectively with colleagues while maintaining professionalism. I strive to improve processes within any organization and possess the organizational skills necessary for achieving streamlined operations. 

Additionally, I can easily prioritize tasks, reduce risks, and keep communication lines open between departments while maintaining confidentiality and topmost discretion. My dedication to superior customer service will be invaluable when interacting with clients or customers. 

Overall, I offer a unique combination of experience, energy, skill, and reliability that would make me an ideal addition to your office.

Administrative assistants are the backbone of every organization, as many things won’t function without them. When seeking the role of an administrative assistant, you must display your uniqueness. And capture the employer’s attention in a way no other person does.

A strong personal statement will set you apart from the competition. So it’s worth investing your time and effort to create a striking statement.

Writing an Administrative Assistant’s Personal Statement

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Making successful applications

Once you have successfully found a position you wish to apply for, you need to make sure your application does you justice and provides you with the best possible chance of getting an interview. This means reading the job description and person specification and taking time over your application demonstrating your skills and experience.

How good a match are you?

All employers will be judging how well your application matches the 'person specification' for the position you are applying for. The applicants who closely match the person specification will be the ones that are shortlisted for interview.

To stand the best chance of receiving an invitation is to demonstrate that you do have the skills and experience as stipulated within the person specification and provide clear examples within the supporting information section.

Never submit the same application form twice. Always adapt it to show how you meet the person specification of the particular post you are applying for.

Complete all the parts of the form

Read the instructions within the advertisement and application form very carefully and make sure that you complete all the sections of the application form. The information you give in the 'application for employment' section will be used to decide if you should be shortlisted for interview.

The 'personal information' and 'monitoring information' sections will not be used for shortlisting, but will be kept for administrative purposes only.

Provide good supporting information

The 'supporting information' section is your opportunity to sell yourself therefore make sure you use it to your advantage. You can include any information here that has not been covered elsewhere on the form. Demonstrate why you would be suitable and how you meet the person specification. You need to convince the recruiter that you have the required skills, knowledge and experience and that they should be inviting you for an interview.

You can include, among other things, details about:

  • your duties and responsibilities;
  • your skills, knowledge and/or experience which is relevant to the post;
  • identify any employment gaps;
  • voluntary work you have accomplished;
  • research, publication and/or presentation experience.

Job Interviewology

NHS Admin Interview Questions and Answers With Examples

Nhs admin interview questions and answers.

This blog post will focus on supporting you,  in successfully navigating an NHS administration interview. Administrators play a vital role in the NHS. They provide the vital operational support required for all the functions whether it be strategic, clinical or project. In this blog post we’ll look at some of the most common and challenging NHS admin interview questions and answers, with examples.  So, that you’ll hopefully  find the interview less challenging and stressful.

What Does an NHS Admin Do?

An NHS admin is part of the operational support function within the Hospital Trust or Clinical Commissioning Group . This means that they’re usually undertaking non clinical roles. However, they still have to interact with clinical professionals such as surgeons, nurses, therapists and also have to deal with patients across the department that they work in. Understanding key clinical terminologies is imperative, even if you’re an admin.  Before attempting any NHS  admin job interview questions you need to make sure that your basic clinical knowledge is up to scratch. This will ensure that as an admin you’re able to optimally communicate across all clinical functions within the hospital and of course therefore more effective in their job your job

What Are Interviewers Looking For in an NHS Admin Interview?

Interviewers are looking for a number of key qualities within an NHS interview for an administrator position. I would list them as the following for NHS admin interview questions and answers:

  • An understanding of the Trust values – particularly important in a values based interview.
  • A demonstration  that you understand the role.
  • Demonstrating that you have the relevant experience For doing the role by providing examples within your responses.
  • Showing the right level of enthusiasm and motivation for the job. This can be showcased through the adjectives and verbs that you use, such as, I’m passionate I’m driven I’m  extremely excited so on and so forth.  Secondly it’s important to showcase a positive energy and a happy demeanour in the way that you conduct yourself within the interview. 

If you’re ever preparing for an NHS admin job interview then I would highly suggest that you consider job interview coaching to gain that key advantage over the competition. 

How to Prepare for an NHS Admin Interview?

The preparation for an NHS interview whether it be administration or otherwise, starts even before you apply, because, as you might know the application process within the NHS is a taxing expereince. There  is an application that you have to complete alongside a supporting statement, and also, a strong possibility of being required to provide a written response to competency and behaviour questions with answers up to 250 words. So, if you’re applying to the NHS it means that you are serious!  Therefore if you’re focused to win, then you’re preparation for interview start even before you are shortlisted. 

So, what should this prep consist of? Well firstly, you should be understanding the trust values (as I’ve said many occasions). Secondly, you should have your competency stories prepared.  If you’re not sure which stories to prepare. A good strategy is to have an example prepared for each Trust Value because it’s very likely that they will be assessed in the form of a competency question.  Also, common questions like why have you applied for this role what do you know about us should be pre-prepared and ready to go.

If you’ve prepared right, and managed to give a great performance which then results in a job offer. It’s crucial that you’re able to negotiate salary offer to achieve the best possible salary for yourself!

NHS Admin Interview Questions and Answers With Example

Below or a list of some key NHS administrator interview questions. It’s important to follow some of the techniques that I’ve listed so that you can provide the strongest possible answers. NHS administration interview questions may seem simple on the surface but do require thought and reflection as well as an engaging narrative to draw the interview in and keep them hooked.

1) why do you want to work for (nhs admin)?

This is an important question because they want to understand your motivation behind wanting to do the role. The NHS is a demanding environment to work in. Therefore, if you’re going to join you have to be somebody that’s really and truly is passionate, as well as possesses the resilience required to succeed in the role.  So, when it comes to answering this particular question you have to ensure that your motivations are clearly demonstrated in the response.  You can follow this up by also highlighting how the Trust values align with your own personal values and finally highlight some key qualities and experiences that you possess that would be important for the role.  

Try to make those key qualities and experiences short and sharp because sometimes people do fall into the trap of providing a long-winded answer which causing it to lose its punchiness and resonance with the interviewer.

2) What do you know about the Trust/CCG?

Doing your research going into any job interview is fundamental. It is interview prep 101, and should be one of the first things you look to do when preparing. Now with the NHS being such a large organisation and your local Trust or CCG likely being one of the biggest employers in the area.  Your answer really needs to be specific so don’t only focus on the Trust,  but more importantly your research should really hone in on the specific function of the department that you are going to be working in.  So, for example if you’re in oncology you should be highlighting some knowledge and understanding of what kind of treatments take place in the hospital,  as well as, the various sub functions within the oncology department.

3) What is your favourite NHS/Trust value, and why?

For all NHS admin interview questions, knowing and understanding the trust values are a crucial part of any NHS employee’s role,  also one should be living those values in their role.  Therefore, it’s very likely that in an interview you are going to be quizzed about your level of understanding and application of the trust values in your real life. 

In this particular question you need to ensure that first you fully know and understand what the trust values are. Pick one that you like you’re able to explain why you like it and ideally present an example to evidence when you have applied this  value in your day-to-day professional life.

4) What is your understanding of GDPR?

If you have an administrator job within the NHS it’s very likely that your job is going to consist of looking after patient data. Patient data is possibly the most sensitive personal information a person can have and the fact that within the NHS you are handling such information it’s very likely that they are going to assess  your level of understanding of  how you handle the data.  In these types of NHS admin interview questions you should really know what GDPR stands for, the key tenants of GDPR and in what scenario you should be reporting A potential data breach.

5) What would you do if your colleague calls you on an urgent matter, but you are, at the time, handling sensitive information?

It’s very likely that Depending on your admin role that they might want to have a deeper dive into your  knowledge. One of the ways that interviews like to assess this is by presenting an hypothetical scenario. Now with a hypothetical scenario there are usually fundamental do’s and don’ts. If you were to make a mistake on you could potentially fail the question or even the interview. However, there are also other actions that you might take which are open to interpretation. What’s important in the latter is that you are able to justify why you have taken that particular decision because then at least they can see your rationale.

6) Tell us about a time when you had conflicting priorities, how did you successfully manage to deliver on them without compromise?

As an NHS administrator being able to manage multiple activities at one time is part of one’s day-to-day job. Therefore, your ability to manage multiple priorities at the same time becomes extremely important. This is particularly pivotal because usually your role can involve carrying out tasks for multiple people within your department.  This of course means that for each person that’s made a request to you, their request is the most important to them. The way to approach answering this question is to firstly ensure that you way up the risks with each priority, then how long each action might take, and finally a plan or a strategy that you will utilise to be able to juggle each parity and successfully complete both without compromising on either.

7) Provide an example where you’ve had to deal with a difficult or angry patient or customer?

In an admin role it’s very likely that you are going to be coming into contact with patients particularly if your role is on the front desk such as in reception or as a patient coordinator.  Your ability to successfully navigate A potentially volatile situation and be able to deescalate is something that the interview will be impressed by.  In such NHS admin interview questions, make sure that you demonstrate some key qualities such as your ability to listen, your ability to keep your composure in that intense situation and not take things personally to show empathy and being solutions oriented. 

8) Provide an example where you worked well as part of a team and achieve an important objective?

Teamwork of course is a key part of being an administrator, and is one of the most important NHS admin job interview questions. This is due to teamwork is ubiquitous within the NHS.  In a hospital setting not only are you working as part of the administrative team, you are also part of a wider clinical, operational and project team as well. The way to showcase excellent teamwork requires you to present several qualities within the answer. The first, being your willingness to take on the difficult role presented within the team.  Secondly, your willingness to support your team members and those that might be struggling.  Showcasing your proactive nature by seeing where else you’re able to help when or if you finish your work earlier than expected. Finally, adding to creating a positive team culture and environment. 

Also it’s very likely that in the interview itself that you will be interviewed by future colleagues of your team, therefore knowing how to dress for an interview is vital so that you impress your colleagues and look like you’re someone who will fit right in to the team!

9) Provide an example when you had to deal with a pressurised situation? 

When looking at developing NHS admin interview questions and answers. It’s important to recognise that the NHS is a pressurised high intensity environment to work in. Particularly in a post-Covid environment where waiting lists are long and of course there are shortages in staff.  Therefore, the interviewer really wants to assess your ability to handle such intense pressure. So, when answering this question try to use an example where an unusual amount of pressure has been created for example a deadline has been moved to a closer date or there are staff  shortages which  has made the tasks that the team are trying to achieve more difficult.  

What you have to try to show in your actions is how you manage to organise your time,  how you delegate responsibilities, and how you created an optimised process so that you were extremely efficient in the actions that you are undertaking to complete your task. Saving time and being more efficient under pressure. It’s also important here to demonstrate emotional management despite the stressful environments.  This can be done by talking about how you kept yourself motivated, how you try to relax on your breaks, so on and so forth.

personal statement for nhs admin job

Farhan Raja

I'm Farhan, the Founder and Coach at JobInterviewology.com, one of the world’s leading Career and interview Coaching specialists. Bringing over a decade of industry experience and a passion for guiding individuals in their career journeys. As an Interview and Career Coach, I've authored the eBook '10 Simple Steps to CV & Resume Success,' directed a leading UK CV writing specialist, and pioneered the iPREP interview coaching methodology. My career and interview coaching has spanned over 10 years across diverse industries, from IT giants like Google and Microsoft to vital sectors like Civil Service & NHS, Pharma, Finance, Engineering, Automotive, Construction, Logistics, Banking, and Management Consulting. I've had the privilege of assisting professionals in presenting their best selves, and targeting roles at renowned companies like Amazon, GSK, EY, Shell, Rolls Royce and more.

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Mastering How to Write Supporting Information for NHS Jobs: A Comprehensive Guide with Case Examples

Submitting an application for a position within the National Health Service (NHS) requires a supporting information letter. This letter is an opportunity to highlight your qualification, your skills and experience and why you think you will be a good fit for the job you are applying for. We recognize this may seem like a daunting task at first, however with our guide we hope to show you how to approach writing effectively and draft a strong support letter that will set you apart from other candidates. Dr Joanna is an international medical graduate who has recently applied for a position in an Childs and Adolescent Mental Health (CAMHS) team. We use some of her examples to highlight how to write an effective supporting information letter for your CV.

Table of Contents

The role of supporting information letter in your nhs jobs application form.

The supporting information letter within your NHS job application is more than just an extension of your CV. This section offers a unique opportunity to tie together your skills, experiences, and ambitions into a narrative that resonates with the role you’re applying for. It allows you to explain why you are a suitable candidate, how your career has prepared you for this role, and how will fit in with your prospective new team.

Personal Statement

Your personal statement is a key component of your supporting information. It allows you to express your motivations for applying to the NHS, your interest in the specific role, and your broader career aspirations.

An Example from Dr. Joanna’s Personal Statement

Dr Joanna is an experienced CAMHS associate specialist from Eastern Europe. She is passionate about children’s mental health and is keen to gain experience working in the UK system. She begins her personal statement like this

“ I have always enjoyed working with children with learning disabilities, a passion which I developed in medical school in Wroclaw, Poland. Since graduating in 2000, I have dedicated my professional life to improving children’s mental health as evidenced by my postgraduate training in the renowned learning disabilities unit in Wroclaw, Poland (2002-2004), as well as my autism fellowship in the Childrens Mental Health unit in Warsaw Poland (2004-2008).  My true passion is working with children with severe autism, and I thoroughly enjoy the multidisciplinary approach, the long term relationship developed with patient and their carers and I relish the diagnostic challenges some of these cases bring. I would now like to develop my professional interest further by working in the Leicester CAMHS unit which I know boasts an excellent combination of esteemed specialists as well as a large cohort of patients. I believe my existing experience would allow me to make a meaningful contribution to the team and that with my excellent communication and interpersonal skills (as evidenced by my CV), I would be an asset to the team.”

Highlighting Relevant Experience and Skills

When detailing your experiences and skills, ensure they are specifically tailored to the role. Refer to the job description and person specification to understand what the recruiters are looking for.

An Example from Dr. Joanna’s Experience

Dr. Joanna describes her relevant experiences as:

“In my current role at the Children’s Hospital, I’ve managed numerous cases of children dealing with mild to severe autism. I work closely with a range of multidisciplinary specialists on daily basis including pediatricians, teachers, mental health specialist nurses and occupational therapists in order to consistently deliver effective, integrated care plans for my patients. This highlights not only my collaborative skills but also my commitment to delivering best possible patient-centered care to each and every one of my patients.”

Highlighting Achievements and Continuous Professional Development

This section is your chance to highlight any recognitions, awards, and professional development activities that have contributed to your competency and growth.

An Example from Dr. Joanna’s Achievements

Dr. Joanna might detail her achievements as:

“ I was honored with the ‘Trainee of the Year’ award at ABC Children’s Hospital for my consistent efforts in advocating for mental health integration in case of children with learning disabilities. Additionally, I have demonstrated a strong and long lasting commitment to improving the quality of care provided in my department as evident by the numerous audits and quality improvement projects I have spearheaded over the years. Most notably, a recent quality improvement project on art therapy in adolescents with autism has been selected for presentation at the regional audit meeting which I am most proud of. In a drive to continuous self- development, I’ve recently completed a course on ‘Taking care of the carers,’ a guide on supporting carers and families on children with mental health issues, which greatly enhanced my understanding of the wider implications of mental disability in children and allows me to support my patients and their families more effectively.”

Demonstrating Your Compatibility with NHS Values

The NHS values include working together for patients, respect and dignity, commitment to quality care, compassion, and improving lives. Providing examples that showcase your alignment with these values can make your application stand out.

An Example from Dr. Joanna’s Values

Dr. Joanna can illustrate her compatibility with NHS values like this:

“The NHS’s commitment to compassion and quality care is the spirit I also practice in. In order to improve awareness of recognition of the importance of mental health of child patients across my trust, I have spearheaded regular ‘ Child Mental Health Sessions’ in my current hospital. These were designed to support early identification of mental health issues and foster a nurturing environment for children to voice their concerns.”

The Importance of Proofreading

Finally, don’t forget to proofread your supporting information. Make sure your writing is grammatically correct, you have no spelling errors and all information you have provided is true and factually accurate. This shows your professionalism, communication skills and commitment to the role you are applying for. 

Conclusion: Crafting Effective Supporting Information for NHS Jobs

Knowing how to write supporting information for NHS jobs involves understanding your own professional journey and effectively communicating it to resonate with the role requirements. This comprehensive guide, alongside Dr. Joanna’s examples, should serve as a strong foundation for your application. Remember, your application is not just a document—it’s your story. So make it compelling, make it genuine, and most importantly, make it yours.

Read more: How to Pass the CASC: A Guide to MRCPsych CASC 2023 Success

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Using the supporting information section to your best advantage

This section is critical to complete well. It’s your chance to really sell yourself as a suitable applicant and get that invitation to interview.

As an external applicant you have up to 1500 words for this section to persuade and influence the recruiting manager that you could do the job and that you deserve an interview.

So how do you do this?

By tailoring your application i.e., by matching your skills, knowledge, and experience to the job requirements. You need to connect your current and past work experience to the requirements of the role you are applying for. This means you can’t just cut and paste any old thing. You need to make it specific to the job in question.

In the Employment History section of your application, you will have listed your previous jobs and the main duties and responsibilities of each. This will have given you some ability to link your skill set with the job in question, by one job at a time. However, the Supporting Information section of your application is where you can sell yourself and really stand out from the crowd.

You have the freedom to organise this section how you want, so you can do this by grouping your skills and work experience into broader themes and strengths that match the job you are applying for.

Using bullet points and subheadings is good. Long paragraphs and essays are not so good. Make it as easy as possible for the recruiters to find the information you need and want them to see.

The critical thing to do here is to pay close attention to the requirements of the role you are applying for and give good examples of your achievements for each. Remember that now with NHS Jobs the shortlisting criteria are included with the advert. Recruiters will be scoring your application against these. So, make sure you cover these.

What makes a good example?

This will be covered in more detail in section 2 on Having a Successful Interview. A helpful framework to use here is the STAR example.

What is a STAR example?

STAR stands for:

  • S ituation or T ask – what was the context and what were you being asked to do
  • A ction – what you did to achieve this
  • R esult – what was the outcome or result, e.g., money or time saved, better customer service, patient care, staff morale etc

In a good STAR example, you address all three elements concisely by writing about your previous experience.

For example:

“At Acme Ltd, as Trainee Accountant, I was asked by my manager, towards year end, to make savings from the budget. This was crucial to the business as we were overspending. I set up a team involving key people from across the business, such as department heads. I asked people to share their ideas and we then prioritised the best ones. For example, I decided to change our electricity supplier to a lower tariff and reduced our stock levels by 10% which improved our working capital. Overall, I achieved £20k in savings, almost 3% of the budget, and we hit the year-end target. My manager was really pleased, and I got a letter of recognition from the Managing Director.”

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How To Write A Personal Statement For Your Next Job In Healthcare

personal statement for nhs admin job

  • Matt Farrah Nurses.co.uk Co-founder / Co-owner
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An excellent personal statement is the key to success in every healthcare job application you make and in this article we look at the steps to follow in order to create the ideal one.

personal statement for nhs admin job

If you’ve written a personal statement before for a previous job application or university course application, you can use ideas and themes from that but you can’t simply use the same one again.

A personal statement must be tailored for each situation, and when you’re applying for healthcare jobs you need to tailor it according to the person specification and job description of the vacancy you’re interested in.

Start with a brainstorm of ideas

If you try to sit down and write your personal statement from scratch by starting with the first sentence, you could find your finished personal statement has no coherence and does not follow a logical order.

By brainstorming your ideas first you can prioritise the points you want to make and assemble all the evidence you want to mention that will back up the claims you’re going to make.

In order to avoid repetition in your personal statement, pick out a couple of points you want to make in your opening statement that really establish you as a serious contender for the job; for example, your qualification or current employment.

Then move on to the centre section where you should elaborate on the all the reasons why you are perfect for the job! Use the person specification and job description from the vacancy advert as a reference and try to check off the points you’re making with the requirements of the employer.

Your closing section should summarise the main points you want the employer to remember you for, especially your professional expertise if you applying for a doctor job , dentist job or any other senior healthcare professional job.

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Put words around your ideas

As you begin to put your ideas into sentences, be mindful of the length of your personal statement. It’s easy to write too much, but you are more likely to be successful if you are succinct and coherent.

It’s essential as you’re writing that you use a variety of examples from your experience to illustrate each point you’re making because you want to demonstrate the range of your experience.

It will also help to make your personal statement as memorable as possible because the employer will have a really good insight into your history and how your experience can make you ideal for their job vacancy.

Proof-read and edit your personal statement several times

When you think you have your personal statement completed go back and proof read it to spot any spelling errors, and to check that the information you have given is accurate.

Your personal statement forms part of your job application so you can be sure that when you apply you are required to confirm all information is correct to the best of your knowledge.

Whether you’re an experienced healthcare professional in a particular field, or you’re applying for your first healthcare assistant job , the personal statement is an essential part of the job application.

It’s your only opportunity to talk directly to the employer before they decide whether or not you are suitable for the job and therefore should be offered an interview.

Try to imagine the questions they will be asking themselves when reading your personal statement and provide clear, concise answers to as many of those questions as you can anticipate.

Once your personal statement has secured you an interview, you'll be wanting advice on how to smash your interview, right? Take a look at how to successfully prepare for interviews in healthcare to find out how to do just that.

Looking for a job in medicine or health care? Next Steps... Create an account. We will help you build a CV as part of that process. This will get you ready to start searching for jobs.

About the author.

I believe people working in healthcare should be able to choose to enjoy work. That is, choose an employer who reflects their values and provides them with a sustainable career. This leads to better patient care, higher retention rates and happier working lives in this most important employment sector.

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Have you found your ideal admin job, but are struggling to write a great personal statement for your Administrative Assistant CV?

Personal statements are the perfect opportunity for you to show your potential employer what you’re all about and where your talents lie. We recommend using this short personal profile to promote your strengths, work experience and key skills.

Use this 100-150 words at the beginning of your CV to provide examples of how you match the job specifications and why you are perfect for this role.

If you are looking for further information and useful tips, then read our expert guide on  how to write a personal statement .

What to include in your administrative assistant personal statement

Why you are applying for the role:

  • Refer to the knowledge you have of the position to show awareness of the demands of the role.

Why you are applying for this specific role:

  • What is it that attracted you to this specific role?
  • Why do you want to work for this specific company?

Provide details about your education:

  • Provide a brief overview on your previous education (School/University/Higher Education Courses)

Your admin experience:

  • Where have you worked previously?
  • What were you required to do in your last role?
  • Did you have any additional responsibilities in your previous roles?

Your vision:

  • What are your career aspirations?
  • What are you hoping to achieve in this role?

Example Admin Assistant Personal Statement:

Organised and adaptable administrative assistant with four years’ experience working in various office environments. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task in hand. I am proficient working in a team, but also work well independently. In my previous role, I was responsible for providing administrative support to a large sales department reporting directly to the regional sales manager. To succeed in this role i had to be exceptionally organised and demonstrate strong communication skills. In my next role, I am looking to take on new challenges and additional responsibilities.

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MNHQ have commented on this thread

NHS job application, please tell me what you think of my Supporting Statement?

ALittleCrisp · 17/01/2019 11:49

Thanks

I would change the wording of your first paragraph. Also you have repeated some words, so could either change these or delete. Also some spelling mistakes. If you have a person spec make sure you put them all in there.

Blush

there are too many "I"s, as in I can do X I can do Y. Instead try.. " IT skills include Microsoft Excel for widget purchasing management ..." sort of thing. Also include examples of your skills eh " I have familiarity with the cold fusion system of widget prdoduction ". Have a look at the essential skills , as NHS job ads usually have there skill sets specifically outlined see if you can demonstrate you have these skills, by describing your current skill set in relation to the essential/desired skill for the post. If you will be handling confidential information and know about data protection then mention that. Get rid of your opinion about women's right to use, you need to appear to be as impartial as possible.

First things first: sort out the spelling mistakes. I'd not shortlist you based on this. Print off on paper, read and edit then paste to the application. user of Microsoft Office: really how? Give specific examples - use excel to do X and word/PowerPoint for Y databases to input data anf capture information used for reports or something else excellent interpersonal skills, and adapt appropriately: Really? Add an example or 2 along the lines of When I worked in asda on the checkout or customer service desk I learned how to confidently and professionally interact with the public. Talk of how you developed skills with customers who came in with difficult queries (food had expired, tried to return an item we stopped selling 3 years ago, failed delivery coming up to Christmas - pick something relevant) Talk about having to understand policies and procedures for your past work and knowing when you seek advice. Appreciate how important it is to be accurate and take pride in this.

Flowers

I was interviewing admin assistance for an NHS job yesterday (obviously in a different area). I think what you have is pretty good (certain better than many I saw yesterday). The only tweaks (beyond spelling errors) are that I would specifically state that you have admin experience (if you do) and what type/how long. I would also have a look on the trust's website to see if they have trust values and then I would describe yourself in a way that matches them (for example, say you are an honest person who wants the job so you have the opportunity to support people at a difficult time, or whatever).

Sorry just re read your post and have seen you have mentioned cofidentiality. It should be mentioned somewhere in the interview, the NHS are, rightfully, big on confidentiality.

Millie No worries, I wasn't sure what to put specifically. Each trust differs but my previous hospital had its own confidentiality rules and regulations, and each trust has its own 'Trust procedure'. It's further complicated by this not being a NHS setting. BPAS specially ask on the application 'are you aware this isn't an NHS organisation?'. They essentially just work alongside the NHS

I would maybe try and add in some examples, it's easy to say I work great as part of a team... how? When? Why? And don't open your statement with I feel this is a good progression. I feel, I believe should become I can I will I am! Be more confident, this is your chance to sell yourself!

My revised version from some advice given here is... I am applying for the position of Admin Assistant progressing to Client Care Coordinator because I feel it is where I would like to progress to within my NHS career. Working for BPAS is something extremely rewarding, it means providing accessible choices and support for women, something I view as a vital service. I have over 5 years experience in an administrative and patient focused setting. I am a proficient user of Microsoft Office, with a fast and accurate typing ability. I have experience of dealing with patients and clients in challenging situations, such as times of distress and upset. Due to the nature of my previous work, I am familiar with checking important documentation, ensuring confidentiality is kept at all times. I am experienced in telephone correspondence, reception procedures and cash handling. I have excellent interpersonal skills, and adapt appropriately. I am administratively competent with a keen eye for detail. I am friendly and approachable and a good team player. An example of this would be seeing colleagues are supported and offering assistance with tasks to ensure the team’s workload is complete. In addition to this, I work well equally as well independently by managing my own time and achieving set deadlines without prompting. Undoubtably, I am non judgemental and supportive. I practice upmost discretion and ensure strict confidentiality at all times. I have experience of dealing with highly confidential data, and I am familiar with data protection procedures. I am well presented, with a clear speaking voice and telephone manor. I am able to travel to additional sites, and work additional hours as required. Any vaccinations necessary for me to receive whilst working at BPAS are accepted.

"Get rid of your opinion about women's right to use, you need to appear to be as impartial as possible." Actually, while I agree that the OP's statement goes a little far in stating that she supports all women in choosing abortion without hesitation (BPAS as a service will want all women to make the right decision for them, which means that some women will continue with their pregnancy after the initial appointment, and others will continue on to have an abortion), the BPAS adverts all contain this: "The Small Print: All applicants must be pro-choice." So it is wise for the OP to make a pro-choice statement.

Loungle I don't see anything wrong with saying 'I support all women in choosing abortion without hesitation'. It's supporting a woman choosing abortion, without hesitation. If she decided a different choice, that's fine too. It's not saying I'd actively encourage abortion no matter the person or their wishes

It’s utmost not upmost. Telephone manner not manor. Although these little errors may seem trivial they make a bit of a mockery of your “keen eye for detail”!

Angry

You’ve changed, I am well presented, with a clear speaking voice and telephone mannor. to I am well presented, with a clear speaking voice and telephone manor. But it’s still wrong as it should be ‘manner’, I read a lot of NHS admin posts application forms and that would really jump out at me as a possible red flag as I’d understand a typo but not a complete mistake. I don’t like “well-presented” I’d change that to ‘ I appreciate the importance of a professional appearance’. The pro-choice thing seemed a bit OTT when I first read it but as a PP has pointed out it is seen as a requirement of the post but perhaps re-word as supporting women what ever they choose?

X post - sorry

Agree to many 'I'..starting your sentences. Also too many spelling errors, check and check again. I think as long as you have covered everything in the person specification in your letter, you should get an interview. I do think you need to give one or two examples as it does seem quite impersonal and I do not get a feel of you as a real person.

Practice should be practise

I am not involved in healthcare, but I do recruit regularly, so this might be helpful! Your statement reads well. A couple of minor comments:

  • Consider not opening with your microsoft experience, as this is probably one of the lowest level skills you are offering. Better to highlight the most tricky technical thing you have done, if technical skills are required. E.g. 'While working at .xxxx I quickly mastered several major updates for the payroll management systems, and this enabled me to train the rest of the team'.
  • Try to back up your statements with specific examples from your previous experience. [Obviously not here on mn!] e.g. change I have experience of dealing with patients and clients in challenging situations, such as times of distress and upset.
  • 'I support all women in choosing abortion without hesitation'. needs to be re-ordered. Maybe:

What a really helpful thread.

Envy

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Wow ! can you write my personal specification for me - I am really struggling!

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Nhs band 7 supporting information example.

BAND 7 SUPPORTING INFORMATION EXAMPLES

When applying for a job, you will be asked to provide supporting information that essentially offers evidence to back up your application. This is particularly common in sectors like healthcare, education, and civil service, although it can appear in other sectors as well. If you’re aiming for a “Band 7” level role in the NHS, for instance, this means you’re looking at a senior clinical or managerial role, so the expectations for your supporting information are very high.

In this guide, we will breakdown the key advice on how to write a strong supporting information statement for all BAND 7 roles:

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  • Don’t waste time wondering what to include – ensure you are including what the assessors want to see to make your application successful.
  • Instant access to all of the examples so you can complete your NHS application fast!
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Understand the Job Description and Person Specification

This is CRUCIAL!  

  • Carefully go through the job description and the person specification .  
  • Understand what the job involves and what the employer is looking for in a candidate.  
  • Make a list of essential and desirable criteria for the role.

You can then use this information to TAILOR your application form to MATCH their REQUIREMENTS perfectly!

Structure Your Information

This next tip may sound simple, but many candidates use big blocky paragraphs. Instead…

  • Create a structured statement that is easy to read.  
  • Use headings, bullet points, and paragraphs effectively.  
  • Make sure that you cover all the areas that are requested in the job application form or guidelines.

Match Experience to Criteria

  • For each of the criteria listed in the person specification, explain how your experience and skills make you a good fit for this job.  
  • Use real-world examples and be as specific as possible.

If one of the criteria is “Ability to lead a team,” you might write:

“In my previous role as Unit Manager at XYZ Hospital, I led a team of 20 healthcare professionals. I conducted monthly one-to-ones, initiated a team training program, and successfully increased team productivity by 25% over one year.”

Use the STAR Technique

When describing your achievements and experience, you can use the STAR technique:

  • S ituation: Describe the situation.
  • T ask: Explain the task you had to accomplish.
  • A ction: Describe the action you took.
  • R esult: Talk about the results of your action.

“In 2021, our department (Situation) was faced with a high rate of patient readmissions (Task). I analysed patient records and found a pattern related to post-discharge instructions. I initiated a new protocol for post-discharge care (Action). This resulted in a 20% decrease in readmissions over six months (Result).”

Professional Tone and Language

  • Maintain a professional tone throughout. Use clear, precise language.  
  • Avoid jargon unless it is industry-specific and relevant to the role.
  • Once you’ve written the supporting information, read through it multiple times.  
  • Check for grammatical errors, ensure it makes sense, and ask a friend or colleague to review it.
  • Admin and note taking is critical to NHS roles – don’t make any errors!

Keep it Concise

  • Stick to the word limit, if provided. Make every word count; be concise but comprehensive.
  • Remember, your supporting information should complement your CV or resume, not duplicate it.  
  • It should provide additional information and specific examples that show why you are the best candidate for the job.

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How to craft a stand-out NHS covering letter & CV How I Made It

Making yourself leap off the page can be difficult, especially when applying for an NHS role. Our friends at GoToJobBoard explain how to make your application a success.

How to grab an NHS employer’s attention when you apply for a role

When applying for any job, you want to establish yourself as a worthy candidate who stands out from other applicants. When going for an NHS role, it is no different. With stiff competition, it can be even more important for your application to be memorable in order for you to secure an interview.

Whilst out-of-the-box ideas can work in other industries, the NHS is well-known for being traditional.  A well-written CV is favoured, which displays the key skills and experiences that you hold.

If you know you’re the right candidate for an NHS job but you’re struggling to make yourself jump off the page with the perfect application, read our guide to help you write a stand-out NHS covering letter and CV.

Making the application

Before applying for any job, you should have a comprehensive understanding of what the role entails, the skills needed and the responsibilities you would have.

The NHS is heavily driven towards picking the right candidates. In most cases, if an applicant doesn’t fulfil the essential requirements, it won’t be taken any further. So, it is crucial that you highlight how you meet the set criteria, and have examples of when you have used such skills should you be called to explain them.

The desired skills section of the job advertisement is not as essential; however you will have a better chance of being called to interview if you can meet a few of these too. Often when jobs receive many applications, only those that meet both the essential and desired specifications will be invited to meet the interviewer.

Often applications to the NHS are electronically stored, so tailor your approach each time to the specific role you’re applying for, and avoid using a template application.

It’s also important to be aware of closing dates. If there is a high volume of applications, a vacancy will often close early. So apply early to avoid losing out on an interview or role.

Your CV is what sells you as the right candidate. In many industries, you can simply email your CV to a prospective employer. However, the NHS uses its own application forms to find quality professionals for its vacancies.

Here’s what to include in each section of the famously tricky form:

Personal information

These are generic details you’d supply for any job such as your date of birth, address and contact details.

This information is kept solely for administration purposes, and isn’t used to shortlist prospective candidates so you won’t be judged on the data included in this section.

Qualifications/training

This is your chance to demonstrate any studying, qualifications or training you have that makes you suitable for the role, such as a degree, NVQs or HNDs.

You may be asked to produce evidence of these qualifications at the interview stage or at a later date, so it’s important that you are honest. Whilst it can be tempting to embellish or exaggerate skills to increase your chances of being successful, it’s never advisable to lie about a qualification.

This is also an excellent opportunity to highlight any specific training courses you have attended that have increased your knowledge or improved your skills, making you a better applicant for the role.

Employment history

This section requires your full work history. Working from your current or most recent role, you should describe the duties and responsibilities you have undertaken in every job.

Highlighting any extra responsibilities you have had or any key skills you have demonstrated is crucial for showing how you have built up your career so far.

Additional information

This section is one of the most important as it offers you the chance to emphasise that you would be an excellent choice for the role.

When completing this part of your application, ensure you have fully understood the job description. Include examples of how you currently use the required skills and knowledge, as this is likely to catch the employer’s attention and encourage them to invite you to the next stage.

It is also important to include anything you’ve gained outside of your career. If you have completed voluntary work or taken on responsibilities and skills as part of a hobby, include it here. Sometimes, showing an active interest in furthering your interests and skill set is what an employer likes to see.

This is where you can put the details of those that can support your application and comment on your experience, skills, competency and personal qualities.

The required referees are usually your two most recent employers and a contact such as a line manager or someone in a position of responsibility who can comment on you as an employee.

It’s important that you check that your referees are happy to be contacted and that you provide their correct contact details to avoid any delays. Email addresses are usually the quickest and best form of contact.

If you don’t want your references to be contacted prior to your interview you must make this clear here.

The cover letter

The NHS application process doesn’t always require a covering letter; however this is yet another excellent opportunity to sell yourself as a star candidate.

Often you will be asked for “supporting material” rather than a cover letter, whereby you can include information about your duties and responsibilities, voluntary work and relevant skills or knowledge you have. When doing so, look to mirror the language used in the job description.

Finally, ensure your application is clear to understand and without mistakes. Ask someone to review your application before sending, so that you can ensure that it appears professional and shows that you’re the person that the employer is looking for.

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21 NHS Admin Interview Questions & Answers

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personal statement for nhs admin job

Here’s the FULL LIST of interview questions for the NHS ADMIN INTERVIEW :

SUGGESTED ANSWER:

“I have studied the NHS Administrative job description carefully and feel I have all the necessary experience, qualities and attributes to perform in the role to a high standard. I am meticulous in my work and I very rarely make mistakes. If I do make a mistake, I immediately hold my hand up, put the situation right and then learn from it. I am able to plan, organise and deliver my work to a high standard. I am a great team worker and I understand the importance of collaborative working in the National Health Service. I can follow rules and procedures diligently, provide great patient service and I also fully understand the need to maintain confidentiality and adhere to GDPR regulations at all times within this important NHS role. Finally, I understand the NHS has an important set of values that I must demonstrate in my work. I have read these carefully and I feel confident I already have the experience to apply them in my role in this administrative position.”

SUGGESTED ANSWER

“I have set my sights on this role within the NHS for some time now and have thoroughly researched the organisation and the role to make sure I can perform to the high standards required. I believe I can strive to achieve the NHS values and standards it sets itself and I am extremely passionate about patient care. There are many different roles within the NHS, and I feel my job would be to help the wider team achieve the goals that the NHS sets itself. Despite the NHS often coming under pressure from external factors, I have heard nothing but great things about the staff, the organisation as a whole, and the tireless work everyone continues to carry out for its patients. I enjoy working in a challenging environment and feel strongly I can cope with the pressures of the role. I believe that, if I am given the opportunity to work within the NHS in this role, you will be pleased with my performance and the contribution I will make to the organisation as a whole.”

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National Health Service (NHS) Administrative Job Description

NHS Admin roles require a pre-determined set of skills that will enable you to perform your job to the required standard. These skills, qualities and attributes include the following and you should try to demonstrate them at every stage during your NHS interview:

  • An ability to follow your training, rules, procedures and regulations;
  • Being able to maintain confidentiality at all times when dealing with patient’s records and also discussing treatment plans with doctors, nurses and medical staff;
  • Showing a determined and hard-working nature, consistently working towards the goals and objectives of the NHS trust you are working for;
  • Working with and alongside not just the members of your direct administrative team, but also with other departments within the NHS, such as the Human Resource’s team and accounts team;
  • Be able to follow and apply GDPR regulations when handling information and data;
  • Make use of computer software systems such as Microsoft Work, PowerPoint, Excel and other applications relevant to the NHS role;
  • Be honest, committed and loyal when working towards the NHS values that the trust specifies;
  • Demonstrate great attention to detail and minimise errors/mistakes at all times;
  • Have strong communication skills, both written and orally;
  • Be able to remain calm at all times and deliver outstanding service.

5 TIPS FOR PASSING THE NHS ADMIN INTERVIEW!

TIP #1 – Working in the National Health Service (NHS) within an admin position requires an ability to be organised, being able to plan your work effectively and also multi-task. Before you attend the interview, have specific examples for how you have already achieved each of these important skills.

TIP #2 – Team working is another important part of the NHS admin role and you will need to show an ability to work collaboratively with your colleagues within the NHS department you are assigned to. Have examples before you attend the interview of when you have worked with other people to achieve difficult tasks.

TIP #3 – The NHS is consistently changing and if you ask any current or former NHS employee, they will tell you how important it is to embrace change positively. You may get asked an NHS interview question that assesses your ability to embrace and implement change within the NHS Administrative role you are applying for.

TIP #4 – You should have a valid reason for why you want to work within the NHS before you attend the interview. Be prepared for questions such as: “Why do you want to work for the NHS?” and “What can you bring to the NHS Admin Team?”

TIP #5 – At the end of your NHS administrative interview, you will be given the opportunity to ask questions of the panel. Here is a list of two questions you can ask the interview panel to show you are a keen, enthusiastic and motivated employee:

  • If I am successful at interview, what is the first thing I can do in this role to help make the team improve and be more efficient?
  • I understand the NHS is continually changing and improving. What changes do you foresee in the department over the next couple of years?

Here's What People Are Saying...

(worldwide success stories from our YouTube community!)

sadia a.j

I have an interview tomorrow 🙈

2 weeks ago (edited)

keleen barnes

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

1 month ago

Cristal Figueroa

I have an interview I'm so nervous 😭

3 months ago (edited)

Angelina

Thank you so much! I went today and got the job on the spot!

3 weeks ago

Dana

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

7 months ago

James Gardner

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

3 months ago

Jovy Vegafria

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

BadAtGaming

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

Léa Mrcl

The complaint steps literally saved me for my interview earlier, thank you!!:)

2 months ago

Mahi's Expedition

This is excellent !!

Marbexo

This is so helpful. Thank you so much for the tips and advice!

Rhonda Howard

I got the job! Thank you!!

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Administrative management

Our administrative managers are important cogs in the NHS team who allow our frontline staff to concentrate on our patients and the public. 

Working life

Our administration managers are involved in the planning, co-ordination and direction of 'business' in the NHS. 

personal statement for nhs admin job

Roles in administrative management

There are a variety of administrative roles in NHS management such as:

Administration manager

General office manager

Office manager

  • responsible for providing a high quality senior personal assistant (PA) service to the chief executive and chair of the organisation
  • helping the trust board secretary in supporting the board and executive committee structure
  • leading and co-ordinating the work of director-level PAs to ensure that office functions were managed effectively.
  • provide managerial and administrative support at a NHS organisation by managing the day to day function of the administrative and non-clinical services
  • act as a point of contact for external organisations and individuals
  • be responsible for the recruitment and selection, supervision, appraisal and training of junior administration staff.

In a large hospital NHS trust, you could:

  • provide administration/secretarial support service to support a wide range of external quality assessment activities and initiatives
  • deal with enquiries
  • attend meetings to take formal and accurate minutes, ensuring these are checked, agreed and distributed
  • be responsible for the processing of expenses claims including photocopying documentation and follow up of payments.

Want to learn more?

  • Find out more about the entry requirements, skills and interests required to enter a career in administrative management
  • Find out more about the training you’ll receive for a career in administrative management

Pay and conditions

Most jobs in the NHS are covered by the Agenda for Change (AfC) pay scales . This pay system covers all staff except doctors, dentists and the most senior managers.

Your career in NHS administrative management would typically start at Agenda for Change Band 5, with opportunities to progress to posts at bands 6 or 7.

Staff in the NHS will usually work a standard 37.5 hours per week. They may work a shift pattern.

Terms and conditions of service can vary for employers outside the NHS.

Where the role can lead

With further training or experience or both, you may be able to develop your career further and apply for more senior managerial roles.

Progression for those with ability is typically via operational management in a large hospital.

Relocation for promotion is common.

More diverse routes are now opening up, for example, jointly-funded posts between health and social services.

Management qualifications, such as an MBA (Master of Business of Administration) or DMS (Diploma in Management Studies) may be an advantage for some senior posts.

Job market and vacancies

When you’re looking for administrative managerial jobs or apprenticeship vacancies, there are a number of sources you can use, but most vacancies can be found on the NHS Jobs website .

Just some of the current vacancies are below.

Find a vacancy

Programme management office manager.

London, E20 1JQ

Office Manager

Sutton Coldfield, B72 1DL

Office Manager Assistant

Eastbourne, BN20 8NH

Administration Manager

Stockton-on-tees, TS170EE

Bristol, BS2 8EL

Materials Management Officer

Carlisle, CA1 3SX

Records Management Officer

Bulwell, NG6 8WR

Inventory Management Officer

Coventry, CV2 2DX

Breast Screening Office Manager

Gillingham, ME7 5NY

Senior Administration Manager

Mountain Ash, CF45 4SN

Deputy Administration Manager

Norwich, NR3 2EU

Clinical Administration Manager

St Leonards on Sea, TN37 7RD

Middlewich, CW10 0QJ

Women & Children's Administration Manager

Telford, TF1 6TF

Administration Manager - General Surgery

Administration manager - hmp styal.

Wilmslow, SK9 4HR

R&D Administration Manager

Cambridge, CB2 0QQ

Norwich, NR4 7UY

Head of Project Management Office

East Grinstead, RH19 3DZ

IT Stock & Asset Management Officer

Romford, RM1 3AE

Administrative Line Manager

Exeter, EX2 5DW

Infection Prevention and Control Office Manager

Torquay, TQ2 7AA

Estates Officer - Energy Management

Manchester, M20 4BX

Service Management Support Officer

Location to be confirmed at interview, CF11 9AD

Business Support Coordinator / Administration Manager

Bristol, BS16 1EQ

Administration Manager, Head and Neck

Winchester, SO22 5DG

Information Governance and Records Management Officer

Maidstone, ME20 6WT

Programme Management Officer - Subject to Banding

Wigan, WN1 1XX

Administrator, Weight Management Service

Sandwell, B70 9LG

Administrator Referral Management Centre

Leyland, PR26 6TR

Learning Management System Administrator

Administrator (clinical management team).

Nottingham, NG7 2UH

Management Support Team Administrator

Great Yarmouth, NR30 1BU

Administration Manager - Theatres and Critical Care

Hereford, HR1 2ER

Quality Management Systems Support Officer

Bristol, BS2 8HW

Business Manager (Medical Directors' Office)

Sheffield, S5 7AU

Management / Clinical Support Team Administrator

Documents and results management administrator.

London, SE1 6JP

Clerical Officer - Pharmacy and Medicines Management

Cardiff, CF14 2TL

Medicines Management Senior Assistant Technical Officer

Winchester, SO225DG

Senior Clerical Officer - Pharmacy & Medicines Management

Head of b&e capital programme management office (xn09).

Leeds, LS9 7TF

Administrator - Referral Management and Private Client Team

York, YO24 3WX

Administration Officer

Workington, CA14 4HA

Newcastle upon Tyne, NE4 6BE

Whitehaven, CA28 8JG

Prudhoe, NE42 5PB

Office Administrator

Exeter, EX2 5JL

Administrative Officer

Birkenhead, CH42 0LQ

London, SW11 2LN

Morpeth, NE61 2NU

Hebburn, NE31 2TH

Newcastle upon Tyne, NE6 5TX

Sheffield, S10 2HB

Newcastle upon Tyne, NE6 4QD

Sheffield, S11 9BF

Newcastle upon Tyne, NE3 3XT

Abercynon, CF45 4SN

Further information

For further information about a career in administrative management, please contact

  • Association of Medical Secretaries, Practice Managers, Administrators and Receptionists
  • British Society of Medical Secretaries & Administrators
  • Institute of Administration Management
  • Institute of Healthcare Management
  • Institute of Leadership and Management
  • NHS Leadership Academy
  • Compare role
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  • PDF version
  • Login to Bookmark

Other roles that may interest you

  • Medical secretary/personal assistant
  • Practice manager
  • Project manager
  • Clinical bioinformatics health informatics

Help us improve

This form is for you to tell us about something that could be improved about the website or if there's anything wrong, incorrect or inaccurate with what you see. 

If you have a query about a career in the NHS, please visit our contact us page  and call or email us. 

This discussion is now closed.

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IMAGES

  1. Nhs Personal Statement

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  2. Personal Statement

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  3. the family nurse's personal statement

    personal statement for nhs admin job

  4. Nurse practitioner personal statement sample that can give you some

    personal statement for nhs admin job

  5. How to Write Personal Statement for NHS Jobs: A guide for Overseas Nurses and Carers

    personal statement for nhs admin job

  6. MHA Personal Statement

    personal statement for nhs admin job

VIDEO

  1. Today’s Interview Ques #salesforceinterview #forcegalaxy #salesforceknowledge #salesforcetraining

  2. HOW TO APPLY FOR NHS JOB/ HOW TO A GOOD SUPPORTING STATEMENT FOR TRAC JOBS/NHS JOBS/ FREE COS JOB 1

  3. NHS Digital Staff Passport

  4. NHS Digital Staff Passport

  5. HOW TO WRITE NHS SUPPORTING STATEMENT/INFORMATION

  6. UK Student To NHS Job Journey PART 2 #msinuk #nhsjob

COMMENTS

  1. NHS Supporting Information Templates: Perfect NHS Application!

    Online Application: Complete the application by entering accurate details about your education, professional background, and contact information. Supporting Details: This is your chance to shine. By demonstrating your suitability for the position and your alignment with NHS values, your supporting statement should support your application and ...

  2. NHS Admin CV example + guide [Get noticed]

    That's what makes your CV profile (or personal statement, if you're an entry-level/graduate candidate) so important. ... Sample job description for NHS Admin CV. Outline. Enable the smooth functioning of clerical procedures and the delivery of healthcare services, for an organisation that offers a comprehensive range of mental health ...

  3. Writing an Administrative Assistant's Personal Statement

    Here are some key details to include in an administrative assistant's statement: 1. Relevant work experience. List any previous work experience relevant to the administrative assistant position you are applying for. This could include experience working in a similar role, handling office tasks, or using appropriate software or technologies.

  4. Making successful applications

    Making successful applications. Once you have successfully found a position you wish to apply for, you need to make sure your application does you justice and provides you with the best possible chance of getting an interview. This means reading the job description and person specification and taking time over your application demonstrating ...

  5. PDF What is a personal statement? Is it like my personal statement for

    The employer needs to be convinced that you are professional, can communicate effectively and are going to be safe to practice. These things need to be apparent from this personal statement as well as showing your attention to detail and knowledge of procedures, policies and guidelines. • Even though you have 1500 words to use on the NHS ...

  6. PDF Careers and Employability Service

    The 'personal statement' on the NHS application form The personal statement on the NHS application form comes in the form of the following question: 'From the Job Description provided please give details of relevant skills, experience and knowledge demonstrating how you meet the requirements of the position for which you have applied.

  7. NHS Admin Interview Questions and Answers

    I would list them as the following for NHS admin interview questions and answers: An understanding of the Trust values - particularly important in a values based interview. A demonstration that you understand the role. Demonstrating that you have the relevant experience For doing the role by providing examples within your responses.

  8. Mastering How to Write Supporting Information for NHS Jobs

    Knowing how to write supporting information for NHS jobs involves understanding your own professional journey and effectively communicating it to resonate with the role requirements. This comprehensive guide, alongside Dr. Joanna's examples, should serve as a strong foundation for your application. Remember, your application is not just a ...

  9. Using the supporting information section to your best advantage

    By tailoring your application i.e., by matching your skills, knowledge, and experience to the job requirements. You need to connect your current and past work experience to the requirements of the role you are applying for. This means you can't just cut and paste any old thing. You need to make it specific to the job in question.

  10. How To Write A Personal Statement For Your Next Job In Healthcare

    Then move on to the centre section where you should elaborate on the all the reasons why you are perfect for the job! Use the person specification and job description from the vacancy advert as a reference and try to check off the points you're making with the requirements of the employer. Your closing section should summarise the main points ...

  11. How to Write Personal Statement for NHS Jobs: A guide for Overseas

    This video is a guide to help you write a convincing personal statement for NHS JOBS in hopes to get you shortlisted for an interview.When applying for a job...

  12. PDF Additional guidance for job applicants

    8 steps to applying for a job in the NHS. To apply for a job in the NHS you need to follow these steps: Visit the NHS Jobs website www.jobs.nhs.uk and search through the jobs currently being advertised. If you find a job you like the sound of, or would like to be sent details of future jobs which are advertised, then your next step is to ...

  13. Administrative Assistant Personal Statement

    Personal statements are the perfect opportunity for you to show your potential employer what you're all about and where your talents lie. We recommend using this short personal profile to promote your strengths, work experience and key skills. Use this 100-150 words at the beginning of your CV to provide examples of how you match the job ...

  14. How to write a good personal statement for NHS Jobs Application

    An excellent personal supporting statement is the key to success in every healthcare job application you make and in this we we look at the steps to follow i...

  15. How to write a hospital administrator CV (with template)

    Here are some general steps to help you write your hospital administrator CV: 1. Write a professional summary. A professional summary, also called an executive summary, is a short two to three sentence description of your professional background, relevant skills and achievements. This section is in the top third of the page underneath the ...

  16. NHS job application, please tell me what you think of my ...

    It's actually called Supporting Information, but I thought the word statement was more appropriate. I am applying for the position of Admin Assistant progressing to Client Care Coordinator because I feel it is where I would like to progress to within my NHS career. Working for BPAS is something I view as extremely rewarding, it means providing ...

  17. NHS Band 7 Supporting Information Example (Use this template!)

    When applying for a job, you will be asked to provide supporting information that essentially offers evidence to back up your application. This is particularly common in sectors like healthcare, education, and civil service, although it can appear in other sectors as well. If you're aiming for a "Band 7" level role in the NHS, for ...

  18. How to write the NHS Supporting Information?

    The main objective when writing a supporting statement is to demonstrate to the hiring manager why you are the best candidate for the job. Keep this in mind when writing your supporting statement. We asked some of our writers, who have been writing NHS CV's and Supporting Statements for over 10 years, what their top tips were for writing a ...

  19. How to craft a stand-out NHS covering letter & CV How I Made It

    Personal information. These are generic details you'd supply for any job such as your date of birth, address and contact details. This information is kept solely for administration purposes, and isn't used to shortlist prospective candidates so you won't be judged on the data included in this section. Qualifications/training

  20. 9 winning personal statement examples for a job

    Here are some examples of personal and professional statements: 1. Personal statement for a postgraduate programme. Joan David Personal statement for master's programme in Public Policy and Administration London School of Policy 'I held my first textbook when I was a 23-year-old undergraduate.

  21. 21 NHS Admin Interview Questions & Answers

    For just £7.99 get the UNIQUE ANSWERS to all 21 NHS ADMIN INTERVIEW questions, PLUS 30-days free access to our online interview training course to help you PASS YOUR INTERVIEW! Get all 21 interview questions and suggested answers for your NHS Admin Interview, plus FREE bonus access to our bestselling online interview training course, which ...

  22. Administrative management

    Most jobs in the NHS are covered by the Agenda for Change (AfC) pay scales.This pay system covers all staff except doctors, dentists and the most senior managers. Your career in NHS administrative management would typically start at Agenda for Change Band 5, with opportunities to progress to posts at bands 6 or 7.. Staff in the NHS will usually work a standard 37.5 hours per week.

  23. NHS job application 'supporting information'

    Supporting information for a job. Applying for university. DMU physician associate 2024. NHS bursary 2024. Physiotherapy Vs sport and exercise science degree. Genetic and Genomic Counselling MSc Cardiff University 2024applicants. Sheffield Hallam Interview Questions. NHS LF Bursaries. Benefits for students with children.