lutron homeworks illumination upgrade

• New Construction
• System Upgrades
• Troubleshooting

Lutron HomeWorks System Upgrades and Repair

Intelligent Lighting Design provides not just advanced and precise technology to control your lights, curtains, heating, and other features in your beautiful home, but also robust repair and upgrade services for Lutron HomeWorks systems.

Originally introduced in the early 2000s, the HomeWorks Interactive and HomeWorks Illumination models are robust systems but may occasionally require technology upgrades or repairs due to their age. These systems were pioneers in their time, but technology has progressed significantly since then, and your HomeWorks system might need some modern enhancements or repairs.

When To Consider Repairing or Upgrading Your Lutron HomeWorks System

Many homeowners may initially contact the company that installed their Lutron HomeWorks system. However, some may have acquired the system with their home purchase and don't know who the original installer was. Some may find that their original dealer is no longer available or unable to offer upgrades or repairs. In such cases, Intelligent Lighting Design, a certified Lutron dealer with vast experience in Lutron systems, comes to the rescue.

We specialize in solving complex issues including Lutron HomeWorks repairs, upgrading to Lutron HomeWorks QS or QSX, system integrations, system expansion, and Lutron installations for new or remodeled homes.

Problems with Your Lutron HomeWorks System? We've Got Solutions

All Lutron HomeWorks systems use a database to manage which switches control which lights, when to operate motorized curtains and roller shades, and other crucial information. Unfortunately, the databases in older models like Interactive and Illumination can be prone to data loss or corruption if there's a power outage.

At Intelligent Lighting Design, we understand the problems that can occur with your system, and we are ready to fix them. We have experience dealing with a range of issues, from power outage-triggered database deletions to malfunctioning modules and flickering LED bulbs.

Upgrading Your Lutron HomeWorks System

Instead of merely repairing your Lutron HomeWorks Interactive or HomeWorks Illumination system, you might consider upgrading to a more advanced platform. We offer two excellent options:

• Upgrade to the state-of-the-art Lutron HomeWorks QSX system: This is Lutron's flagship and future-proof home automation platform. Note that this upgrade requires replacing all modules, keypads, and other components installed throughout your home to integrate with the latest technology. Check out the full benefits of upgrading to Homeworks QSX here.
• Opt for cost-effective upgrading to Lutron HomeWorks QS: This system is compatible with modules, keypads, and other components from your existing HomeWorks Interactive and HomeWorks Illumination systems. The processor, which is the heart of the system, is entirely new technology.

Intelligent Lighting Design: Your Trusted Lutron HomeWorks Repair and Upgrade Partner

Intelligent Lighting Design is a licensed, certified, and experienced Lutron dealer that has been installing, repairing, replacing, and upgrading Lutron systems for decades. We provide database backups for every home and are always available to schedule repairs or upgrades for any one of our loyal customers. We’re not just installers; we are here to offer consistent, high-quality service whenever you need a HomeWorks repair or upgrade.  Contact us online or call us today.

You may also like View all

Citrom Home Automation

(818) 888-8877

Lutron Homeworks Repair and Upgrades

Lutron HomeWorks systems provide convenience, precision, and state-of-the-art technology to control the lights, curtains, air conditioning, heating, and nearly everything else throughout your beautiful home. However, the HomeWorks Interactive and HomeWorks Illumination models were first released in the early 2000s and after all this time, may on occasion require some repair or technology upgrades.

These systems were first introduced during the days of flip phones and Nintendo 64. It goes without saying that technology has evolved quite a bit since then. And since that time, your HomeWorks Interactive or HomeWorks Illumination system may have been the victim of a power outage, short circuit, corrupted database files or other damage.

Fortunately, all HomeWorks systems can be repaired or upgraded by Citrom Home Automation (CHA), a licensed and certified Lutron Diamond dealer that has installed, upgraded, and repaired hundreds of Lutron systems throughout the greater Los Angeles area, from the South Bay to Beverly Hills, Calabasas, Malibu, Santa Barbara and everywhere in between

Who Should Repair Your Lutron HomeWorks System?

Many homeowners would first choose to call the company that originally installed their Lutron HomeWorks system, but many of our HomeWorks repair clients tell us they bought their home with the system already installed and didn’t know who installed it. Other Lutron HomeWorks owners may know who the original authorized dealer is, but the dealer is no longer in business or unwilling or unable to offer upgrades or repairs. And still others had their Lutron system installed by unauthorized dealers who do not have the knowledge or expertise to service their Lutron system.

That is why so many homeowners call CHA, a Lutron Diamond Elite Dealer in Los Angeles , specializing in hard-to-solve problems, including Lutron HomeWorks Repair, Upgrades to Lutron HomeWorks QS or QSX , system integrations, system expansion, and Lutron installations for new or remodeled homes.

We are the Lutron Dealer, Installer and Programmer that Lutron refers its customers to when those customers have complex problems that other dealers can’t solve. So if your Lutron HomeWorks system has a problem, we probably know why.

Did Your Lutron Homeworks Stop Working After a Power Outage?

All Lutron Homeworks systems use a database to remember what switches control which lights , when to open or shut the motorized curtains and roller shades , the HVAC schedule, and other important information. The databases in the newer HomeWorks QS and HomeWorks QSX models store your home’s information even without power, but the older databases in the Interactive and Illumination models get erased or corrupted if the system loses power.

Fortunately, these systems are designed with battery backups so that the database remains loaded even when the power goes out. But batteries do not last forever. After about 20 years, they begin to fail, which is why a power outage can give your database immediate amnesia.

Some common signs of a Lutron HomeWorks database deletion after a power failure include:

• Lights are off and won’t turn on
• Lights are on and won’t turn off
• Some lights turn on and others don’t
• Keypad lights are blinking down like a waterfall
• Nothing happens when buttons on keypads are pressed

If you are already a CHA customer, then we probably already have a backup of your database securely stored off-site which can be loaded back onto the database quickly and easily. However, if you’re not yet a CHA customer, your HomeWorks system may have to be reprogrammed.

The good news is that reprogramming your Lutron HomeWorks home allows CHA the opportunity to record the database and preserve it in case it’s ever needed in the future. (That said, we have a solution to prevent this from ever happening again, which we explain below.)

Let's talk about your Home Automation project

Do some lights work, while others do not.

In addition to database deletion, there are other common problems with the earlier HomeWorks Interactive and Illumination systems. While Homeworks QS and QSX are immune to most of the problems suffered by the older systems, they are still at risk of external damage, short circuits, water damage, or other harm, just like any other electronic device.

Fortunately, replacing or repairing damaged modules or wires in your home is a quick and simple task for CHA technical support staff. We quickly diagnose the source of the problem, and then we fix it. We’ve seen just about every issue, and nothing surprises us anymore. No matter what caused a module to malfunction, CHA knows exactly what repairs will be needed.

Do Your New LED Light Bulbs Flicker When Dimmed?

If you recently added some LED bulbs to your Homeworks Interactive or Illumination system and they don’t work right, there is a relatively simple solution.

The Lutron HomeWorks Interactive and Illumination systems were built before LED light bulbs were used in homes. Thus, installing these bulbs can cause a variety of issues. Most often, customers report that their new LED bulbs flicker when they are dimmed or brightened. For others, the LED lights don’t turn on at all or partially dim but don’t fully turn off.

Each of these problems can be fixed with the installation of one new component into each lighting zone which will allow LED light bulbs to integrate properly with these early HomeWorks systems. Call us to learn more about it or to order .

Interested in Upgrading Your Lutron HomeWorks System?

• Upgrade to latest future-proof Lutron HomeWorks QSX system
• Save costs and time by upgrading to a Lutron HomeWorks QS processor.

Upgrade to a Lutron HomeWorks QSX System

You could upgrade to the Lutron HomeWorks QSX system, Lutron’s flagship and future proof home automation platform. While this is the preferred upgrade path, HomeWorks QSX is not backwards compatible with the older Interactive and Illumination models. This means upgrading to HomeWorks QSX requires replacing all of the modules, keypads, and other components installed throughout your home to the latest technology.

Avoid Major Costs and Upgrade to HomeWorks QS

If you want to upgrade but would prefer a more cost-efficient path, you can upgrade to a Lutron HomeWork QS system . This system works great with modules, keypads and other components you already have in your HomeWorks Interactive and HomeWorks Illumination systems, but the processor -- the brain of the system -- is entirely new technology.

Going this route reduces the amount of time and money needed to replace the old devices.

Read more about Lutron Upgrades here .

Call Citrom for Your Lutron HomeWorks Repair and Upgrade

CHA is a licensed, certified, and experienced Lutron dealer who have been installing, repairing, replacing, and upgrading Lutron systems since 1998. Lutron often refers customers of other dealers within the Los Angeles area to CHA to install, service, repair, maintain and upgrade all of their HomeWorks systems.

Additionally, we offer database backups for every home and are always available to schedule repairs or upgrades for any one of our loyal customers and friends. We don’t just install and run; CHA is here to maintain a consistent quality of service whenever you need a Homeworks repair or upgrade. Contact us online or call us at 818-888-8877 .

• United States
• Middle East
• Latin America
• Register or Login to myLutron
• Where to Buy

Lutron Product Delivery Lead Time Update

Lutron Lead times are improving rapidly.

Discover Lutron Luxury

Connected lighting, shades, and hand-crafted controls that elevate everyday life.

Specification Guides

The Specification Guides provide detailed product information to help you specify the right Lutron solution for your project.

New Lutron Support Center

Product specific FAQs Product specific troubleshooting Help finding the correct product Popular tools and resources Request color samples

Lighting Control Institute

Want to learn about installing or programming Lutron solutions? Looking for best practices for selling or specifying? LCI offers online training and in-person workshops for industry professionals.

LED Control Center of Excellence

Visit our Control Center of Excellence for tools and resources to help you select, install, and use LEDs with confidence. Designed for homeowners and industry professionals.

Using our programming software, you will be able to program, control and backup your Lutron systems.

• Serena Shades Store
• Related Sites
• Online Training (LCI)
• myOrders Login
• eMaps Login
• Customer Support
• Online Support Center
• Lutron Support Community
• Customer Assistance
• International Support & Contact
• Provide Site Feedback
• Important Safety Notice(1)
• © 2024 Lutron Electronics Co., Inc
• Privacy Policy
• Cookie Preferences
• Do Not Sell My Personal Information
• Trademark Guidelines
• Anti-Slavery & Human Trafficking Statements
• Transparency in Medical Coverage

How can we help you today?

Product Selection

FAQs Documents

Troubleshooting

Popular Topics

• Cleaning Recommendations for Lutron Products
• Help wiring your dimmer
• All your 0-10V questions answered
• Find the correct LED bulb or LED Dimmer

Choose how you would like to see content specific to your location.

• Make this my default
• Whole Home Solutions
• Residential Applications
• Luxury Residential
• The Right Environment
• Human Centric Lighting
• Tunable White & Color Control
• Smart Buildings
• Color, Style & Fabrics
• Service Overview
• Residential
• Hospitality
• Case Studies
• Dimmers & Switches
• Fan Controls
• In-wall Sensors
• LED+ Dimmers
• Wallplates & Accessories
• Commercial Lighting Overview
• Code Smart Guestroom System
• Contract Roller Shades
• Hyperion Solar-adaptive Shading
• Ketra Lighting
• Finiré Downlights

Athena Wireless Node

• Service Offerings
• Replacement & Upgrade
• Service FAQs
• Technical Documentation & Support Overview
• Specification Guides
• Product Specification Submittals
• Installation Instructions
• Wiring Diagrams
• CAD Downloads
• Revit Downloads
• Engraving Sheets
• Product Customization Forms
• UL Conditions of Acceptability
• Technical Papers
• Application Notes
• Technical Reference Guides
• Design & Configuration Software
• Product Selection Tools
• User Guides & Videos
• Technical FAQs
• Legacy Products
• Customer Support
• Serena Shades
• Not Sure Who to Contact?
• Delivery Lead Time Update
• Dimming Basics
• How to install a dimmer
• Quick & Easy Troubleshooting
• What is Light Control?
• Energy Efficiency
• LED Center of Excellence
• Technologies
• Glossary of Terms
• Codes & Standards, US & Canada
• Commercial Application Guides
• Energy Saving Strategies
• Energy Benchmarking
• Continuing Education (CEU)
• North America Locations
• Lutron Worldwide
• The Lutron Experience Center
• Media & Press Center
• International Contact Information
• Provide Site Feedback
• Register or Login to myLutron
• United States | English (US)
• Where to Buy

How can we help you today?

Product Selection

FAQs Documents

Troubleshooting

Popular Topics

• Cleaning Recommendations for Lutron Products
• Help wiring your dimmer
• All your 0-10V questions answered
• Find the correct LED bulb or LED Dimmer

Empowering Collaboration and Connection in an Innovative Workplace

New York, New York

Lighting Designer

One Lux Studio

General Contractor

Syska Hennessy Group

How does a global investment firm reimagine its corporate headquarters? For the BlackRock team, it started with an ambitious goal— co-locate its 4,000 New York City employees from three separate offices into a single, one-million-square-foot headquarters in Manhattan’s Hudson Yards, designed around one of the company’s core principles: “We Are One BlackRock,” a maxim that prioritizes working collaboratively and without silos.  

To bring this vision to life, BlackRock curated an experienced design and construction team that recognized the critical role lighting and shading would play in making the entire space feel unified, comfortable, and adaptable. To meet today’s needs and tomorrow’s changing requirements, the proposed lighting control solution had to be smarter and more innovative than anything the team had previously used. The cloud-connected Athena control system with Athena wireless nodes, tunable white lighting, and automated shades proved to be the right fit.

“When we first heard the concept of One BlackRock, that was a guiding light for us. As a global organization, they’re all part of one another, and we couldn’t really manifest that concept without the lighting.”

Suzanne Carlson

Principal, NBBJ

• Consolidate employees in a single New York City location to encourage collaboration and emphasize a unified culture
• Establish an inclusive working environment that prioritizes employee well-being and comfort  
• Create an adaptive space that will serve BlackRock’s needs today, and in the future
• Design to prioritize energy reduction, limit material waste, and achieve LEED Platinum certification

Tasked with building out 15 stories in one of New York’s largest commercial office towers, the project’s sheer scale, combined with the desire for welcoming spaces within the overall framework, was a defining challenge for the design team. Inspired by New York City itself, architects at NBBJ likened each floorplate to its own miniature city, approaching the design like a scaled-down urban plan that balances group-work space and focus areas, mirroring the places of community and respite in Manhattan. Each “cityscape” had to work independently and within the comprehensive plan.  

To make the most of the building’s floor-to-ceiling windows and abundant natural light, the integrated lighting and shading solution would need to draw natural light deep into the space while mitigating heat gain and glare. Glare was especially challenging since, in addition to standard sun glare, the proximity of other glass-façaded buildings causes sunlight to reflect back into the space at unusual angles throughout the day.    

The system also needs to easily accommodate changes to layout and programming over time—continuing to deliver cutting-edge performance for years to come. “We [needed to create] a variety of spaces – open and enclosed, large and small – that are adaptable and flexible. I fully expect to walk in here five years from now and see something very different, but equally exciting, than what we have today,” explained Philip Pitruzzello, Managing Director, BlackRock. Finally, the project had to be completed on time and budget, no small ask during a global manufacturing supply-chain crisis.

Investing in innovative wireless technology was crucial to delivering the right solution for BlackRock. The teams at One Lux Studio and J.T. Magen chose Lutron’s Athena system with the newly released Athena wireless node to ensure performance, flexibility, and efficiency throughout the space. Athena wireless node is an ultra small luminaire-level-lighting-control (LLLC) installed directly into the LED fixture, enabling lighting to be easily rezoned and reprogrammed – no rewiring required. BlackRock has already taken advantage of this flexibility: “We’ve already gone through changing business needs, and the lighting control component has been seamless. We just reprogrammed the wireless switch on the walls and the fixtures. We’ve done that and it’s really been wonderful. I think this project has actually changed the norm for what people expect from a lighting control system. It sets the bar higher,” says Barry Novick, Technology Strategy, BlackRock.

“The big advantage to this job was that one wire that connects all the light fixtures is gone. All the addressing, all the programming—it all happens over the air [with the Lutron app].”

Stephen Margulies

Partner, One Lux Studio

Choosing a wireless solution had sweeping effects on the job, specifically simplifying installation, which led to big labor savings and contributed to lower materials costs. “Using the Athena wireless node saved us time and money; there was no need to pull additional wires which translated to significantly quicker installation time,” explained Jay Rimatzki, Account Executive, J.T. Magen. Ultimately, over 9,000 Athena wireless nodes were installed directly into a mix of USAI downlights, Axis linear luminaries, and SSL pendants throughout the space, delivering tremendous flexibility and actionable energy and occupancy data while maintaining a clean, uncluttered ceiling.

Democratizing Daylight

Tunable white lighting was installed throughout the open office areas and programmed to change with the time of day to support the occupant’s daily routines. Stephen Margulies of One Lux Studio describes the organic transitions, “You don’t notice it changing because it happens over time. We have four triggers throughout the day starting with the “morning” scene as the offices open, fading to “afternoon” at noon, and then to “evening” half an hour before sunset. The “nighttime scene” is triggered when they shut this place down, which might happen at ten or 11:00 at night.” These scenes draw that natural-feeling light deeper into the floorplate so everyone works under light that feels right—whether they have a window seat or not.

In tandem with the programmed lighting scenes, Lutron shades on all windows adjust automatically over the course of the day preserving access to city views while minimizing uncomfortable glare and solar heat gain. An important plus is that the shades move gently, and in unison, avoiding aesthetic distractions inside and outside the space. 

“Daylight is really important. But bringing in daylight and allowing that daylight to penetrate all the way deep into the floors so that everyone has access to natural light was very important. We have no perimeter offices or room on the general work floor, so everyone gets to enjoy the light. We call it democratizing daylight.”

Barry Novick

Technology Strategy, BlackRock

Service, Support, and Success

Beyond system design and installation, success depends on getting the right service and support. Lutron’s 25+ years of wireless expertise and commitment to caring for the customer were critical to BlackRock’s confidence in choosing Lutron for the project.

According to Stephen Margulies, Lutron’s uncompromising support was a game-changer, “We like working with people who care about us, who make sure the job is going smoothly and have the ability to interact with all the different wheels that make a project like this go. Because we don’t always figure out everything perfectly, we try to do the best we can, but having people who make sure that our interests are protected, and our clients’ interests are protected [was crucial]. Not everything was perfect on this job, but the people working on it made it perfect.” 

The new, LEED-platinum certified headquarters goes beyond gathering employees together in a physical space. The design invites collaboration and connection, allowing employees to interact in the ways that work best for them. The goal of One BlackRock can be felt throughout the space, from small meeting rooms to the 400-person auditorium, to the showstopping oculus at the top of the main stairwell that reminds employees they’re part of a larger whole, under the same stars and working towards the same goals as their global colleagues.

Lighting plays a key role every step of the way. “We broke a lot of new ground in this building. Lighting control is one of the many areas. Lutron was the best and only manufacturer up to the job,” said Barry Novick.  The new headquarters exceeds expectations of comfort, efficiency, and flexibility. It celebrates the people in the space and honors BlackRock’s quest for sustainable and future-forward solutions.

Interested in adding Athena and Athena wireless node to your next office project? Learn more about Athena here and more about Athena wireless node here .

Products Used

Athena Control System

Pico Wireless Wall Control

Contract Roller Motorized Shades

• New comments
• Military Photos
• Russian Military
• Anti-Aircraft
• SA-21/S-400 Triumf

96L6E Radar, S-400

• Oct 18, 2010

Media information

Share this media.

• This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. By continuing to use this site, you are consenting to our use of cookies. Accept Learn more…