remote customer service skills resume

• Remote Customer Service Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Remote Customer Service Resumes:

• Respond to customer inquiries via email, phone, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and update databases
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate priority issues to management
• Participate in training and development programs to improve skills and knowledge
• Meet or exceed performance metrics, such as response time and customer satisfaction ratings
• Continuously seek opportunities to improve processes and procedures for better customer service.

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Remote Customer Service Resume Example:

• Provided exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction ratings
• Proactively identified and resolved customer inquiries within one business day, leading to an increase in cost-savings of 37%
• Collaborated with product improvement teams to identify and recommend new and innovative products, leading to a 10% increase in revenue
• Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first-call resolution rate
• Developed and implemented customer education program to improve customer service experience, which was recognized in customer feedback and led to a 20% overall increase in customer satisfaction ratings
• Provided customized solutions for individual customer needs, resulting in a 40% reduction in repeat customer service inquiries
• Trained and mentored 14 new customer service representatives, developing their skills and helping them excel in their roles
• Streamlined customer service process through innovative use of online portals, which led to a cost reduction of 30%
• Liaised with internal product development team to implement effective customer service strategy, resulting in 10% decrease in customer complaints
• Excellent verbal communication skills
• Strong written communication skills
• Exceptional customer service skills
• Proficient problem-solving abilities
• Advanced troubleshooting skills
• Accurate data entry
• Knowledgeable in customer service protocols
• Excellent organizational skills
• Adept in multitasking
• Able to think proactively
• Superb interpersonal skills
• Ability to learn quickly
• Excellent time management skills
• Proficient in customer service software
• Ability to work independently
• Exceptional computer skills
• Attention to detail
• Familiarity with company products
• Ability to work well under pressure
• Positive and empathetic attitude
• Communication

Top Skills & Keywords for Remote Customer Service Resumes:

Hard skills.

• Customer Relationship Management (CRM) Software
• Technical Troubleshooting
• Multitasking and Time Management
• Communication Skills (Written and Verbal)
• Conflict Resolution
• Data Entry and Management
• Sales and Upselling
• Knowledge of Company Products and Services
• Email Management and Etiquette
• Social Media Management
• Chat and Messaging Support
• Call Center Software and Equipment

Soft Skills

• Communication and Interpersonal Skills
• Empathy and Customer Service Orientation
• Problem Solving and Troubleshooting
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Accuracy
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Multitasking and Handling Pressure
• Positive Attitude and Enthusiasm
• Technical and Computer Skills

Resume Action Verbs for Remote Customer Services:

• Communicated
• Collaborated
• Prioritized
• Streamlined
• Facilitated
• Coordinated
• Investigated

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Resume FAQs for Remote Customer Services:

How long should i make my remote customer service resume, what is the best way to format a remote customer service resume, which keywords are important to highlight in a remote customer service resume, how should i write my resume if i have no experience as a remote customer service, compare your remote customer service resume to a job description:.

• Identify opportunities to further tailor your resume to the Remote Customer Service job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Remote Customer Services:

Remote customer service, customer service representative, customer service associate, customer service specialist, customer support specialist, customer service coordinator, customer success associate, customer service executive.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Remote Customer Service Rep Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Remote Customer Service Rep
• Virtual Customer Service Associate
• Customer Support Specialist
• Remote Support Specialist
• Outbound Customer Service Rep

Get advice on each section of your resume:

Jump to a resource:

• Remote Customer Service Rep Resume Tips

Remote Customer Service Rep Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., remote customer service rep resume sample.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your remote customer service rep resume in 2024,    include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Virtual Customer Service Associate Resume Sample

Customer support specialist resume sample, remote support specialist resume sample, outbound customer service rep resume sample.

We spoke with hiring managers at companies like Amazon, Genesys, and Concentrix that frequently hire remote customer service representatives. They shared insider tips on what they look for in resumes and how you can stand out from other candidates. Here are six tips to improve your resume and increase your chances of getting hired for a remote customer service position.

   Highlight your customer service skills

Hiring managers want to see that you have the skills necessary to provide excellent customer service. Highlight your customer service skills throughout your resume, especially in the skills section and work experience descriptions.

Customer service skills to include:

• Active listening
• Clear communication
• Problem-solving
• Conflict resolution

Avoid simply listing these skills. Instead, provide specific examples of how you've used them in previous roles.

   Emphasize your remote work experience

Many companies prefer candidates with previous remote work experience. If you've worked remotely before, make sure to highlight this in your resume.

Ways to showcase remote work experience:

• Include "Remote" next to the job title
• Mention remote-specific skills like "proficient with Zoom and Slack"
• Describe how you successfully collaborated with remote teams

If you don't have direct remote work experience, think about other ways you've worked independently, such as freelance projects or online courses.

   Quantify your achievements with metrics

When describing your work achievements, use specific numbers and metrics to quantify your impact whenever possible. This helps hiring managers quickly grasp the scope and significance of your contributions.

Weak, unquantified bullets:

• Helped customers with product issues
• Improved customer satisfaction
• Handled a high volume of calls

Strong, quantified bullets:

• Resolved 50+ customer inquiries per day while maintaining a 98% satisfaction rating
• Increased customer satisfaction scores by 15% through proactive issue resolution
• Handled 100+ calls daily in a high-volume call center environment

   Tailor your resume to the job description

Customize your resume for each remote customer service job you apply to. Read the job description carefully and make sure your resume highlights the specific skills and experience the employer is looking for.

For example, if a job emphasizes sales skills:

• Include any sales experience, even if not directly related to customer service
• Mention sales-related achievements, like "Upsold products to 35% of customers"
• Highlight relevant skills like persuasion and overcoming objections

By tailoring your resume, you show the hiring manager that you're a strong fit for that particular role.

   Showcase your technical skills

Remote customer service often requires proficiency with various software tools. Highlight your technical skills, especially those mentioned in the job description.

Relevant technical skills may include:

• CRM software (Salesforce, Zendesk, etc.)
• Helpdesk and ticketing systems
• Live chat and messaging tools
• Video conferencing (Zoom, Skype)
• Collaboration tools (Slack, Microsoft Teams)

Technical Skills: - Proficient with Zendesk, handling 75+ tickets per day - Experienced with Salesforce CRM, managing 200+ customer accounts - Advanced user of Zoom and Slack for remote team collaboration

   Include non-customer service experience

Even if you don't have direct customer service experience, include other relevant work experience on your resume. Many skills from other industries can transfer well to a customer service role.

Relevant experience from other industries:

• Retail: Helping customers find products and resolve issues
• Hospitality: Providing excellent service to guests and handling complaints
• Sales: Building rapport with clients and overcoming objections
• Teaching: Explaining complex topics and answering questions patiently

Highlight transferable skills from these experiences and explain how they would make you a strong remote customer service representative.

Writing Your Remote Customer Service Rep Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the job you are applying for.

While a summary is not a mandatory component of a resume, it can be particularly useful for remote customer service representatives who want to highlight their key qualifications and grab the attention of hiring managers. However, it's important to note that you should never use an objective statement in place of a summary, as objectives are outdated and focus on what you want rather than what you can offer to the company.

To learn how to write an effective resume summary for your Remote Customer Service Rep resume, or figure out if you need one, please read Remote Customer Service Rep Resume Summary Examples , or Remote Customer Service Rep Resume Objective Examples .

1. Tailor your summary to the remote customer service job

When crafting your summary for a remote customer service representative position, it's crucial to align your skills and experience with the requirements of the job. Research the company and the specific role to identify the key qualifications they are looking for in a candidate.

For example, if the job description emphasizes strong communication skills and problem-solving abilities, make sure to highlight these qualities in your summary:

Customer service professional with 5+ years of experience providing exceptional support to clients in remote settings. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Proficient in using various communication channels, including phone, email, and live chat, to efficiently resolve customer inquiries and complaints.

Avoid using generic or irrelevant information that doesn't showcase your suitability for the role, like:

• Recent college graduate seeking an entry-level position in any industry
• Experienced marketing professional looking to transition into a new field

2. Showcase your remote work capabilities

As a remote customer service representative, it's essential to demonstrate your ability to work independently and effectively in a virtual environment. Use your summary to highlight your experience with remote work tools, your ability to manage your time, and your strong communication skills.

Include examples of how you've successfully worked remotely in the past:

• Experienced in working remotely, utilizing tools like Zoom, Slack, and Asana to collaborate with team members and maintain high productivity levels
• Self-motivated and disciplined, with a proven track record of meeting and exceeding performance targets while working independently from a home office

Avoid mentioning generic soft skills without providing context, such as:

• Team player with excellent communication skills
• Detail-oriented and hardworking individual

Instead, focus on demonstrating these skills through concrete examples and achievements.

  Experience

Your work experience section is the heart of your resume as a remote customer service rep. It's where you prove to employers that you have the skills and experience to excel in the role. Here are some key tips to make this section stand out:

1. Highlight remote customer service achievements

Instead of simply listing your responsibilities, focus on your top accomplishments in each role. Whenever possible, quantify your impact with metrics.

For example:

• Maintained customer satisfaction rating of 95%+ while handling 50-60 calls per day
• Resolved 90% of customer inquiries within first contact, surpassing team average by 15%
• Implemented new call scripts that reduced average handle time by 30 seconds

Numbers like these give employers a concrete sense of the value you can bring to their team.

2. Showcase remote work skills

Remote customer service has its own unique challenges. Highlight any experience you have working remotely and the skills that make you effective in a remote setting.

• Collaborated with a geographically dispersed team using Slack, Zoom, and Asana
• Troubleshot technical issues for customers using remote desktop software
• Maintained high productivity while working from a home office

Skills like communication, self-motivation, and comfort with technology are essential for remote work success. Weave them into your bullets where relevant.

3. Use strong, customer-centric action verbs

Start each bullet point with a powerful action verb that showcases your customer service skills. Some great options:

• Communicated

Advised customers on appropriate products based on their needs, resulting in a 10% increase in upsell revenue.

Avoid bland, overused verbs like "responsible for" or "handled." Strong verbs make your contributions clear and impactful.

4. Emphasize career growth

If you've been promoted or taken on increasing responsibility, make that clear. This signals to employers that you're a top performer.

Customer Service Representative (January 2018 - June 2019) Senior Customer Service Representative (June 2019 - Present)

Then use your bullet points to show how your contributions grew with each step up, like training new team members, taking on higher-stakes accounts, or leading special projects.

  Education

The education section of your resume for a remote customer service rep position should be concise and relevant. It's important to highlight your educational background and any relevant coursework or certifications that demonstrate your qualifications for the role.

1. List your highest degree first

When listing your education, start with your highest degree and work backwards. If you have a college degree, list it first, followed by any relevant certifications or training.

Here's an example of how to list your education:

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2020

If you don't have a college degree, list your high school diploma or GED instead.

2. Include relevant coursework for entry-level candidates

If you're a recent graduate or have limited work experience, you can include relevant coursework on your resume to showcase your skills and knowledge. However, only include courses that are directly related to the remote customer service rep position.

• Customer Service Strategies
• Business Communication
• Conflict Resolution

Avoid listing irrelevant courses like:

• Art History
• Creative Writing

3. Keep it brief for experienced professionals

If you have several years of experience as a remote customer service rep, you don't need to include as much detail in your education section. Simply list your degree, school, and graduation year.

Bachelor of Science in Business Administration University of Texas at Austin

Avoid listing outdated or irrelevant information like:

High School Diploma Central High School Graduated: June 1995 GPA: 3.5

  Skills

The skills section of your resume is one of the most important parts, especially as a remote customer service representative. Hiring managers want to quickly see if you have the right skills to succeed in the role. Here are some key tips to keep in mind when writing your skills section:

1. Highlight your customer service skills

As a remote customer service rep, your primary job is to provide excellent customer service. Make sure to highlight your customer service skills prominently in your skills section. This could include:

• Customer relationship management (CRM) software like Salesforce or Zendesk

Avoid listing generic soft skills like 'Communication' or 'Teamwork'. Instead, be specific about the customer service skills that make you stand out.

2. Include your technical skills

As a remote customer service rep, you'll likely be using various software and tools to do your job. Make sure to include your technical skills in your skills section. This could include:

• Help desk software like Zendesk or Freshdesk
• Live chat software like Intercom or Drift
• Video conferencing tools like Zoom or Skype
• Ticketing systems like Jira or Trello
• Basic HTML/CSS (if you'll be doing email support)

Don't just list 'Computer skills' or 'Technical skills' - be specific about the tools and software you know how to use.

3. Use a simple, scannable format

When it comes to your skills section, simpler is usually better. Avoid using graphs, charts, or other graphics. Stick to a simple bulleted list format, like this:

Customer service Conflict resolution Zendesk Salesforce Zoom Trello

This makes it easy for hiring managers to quickly scan your skills and see if you're a match. Avoid formatting like this:

Customer service expert with experience using Zendesk, Salesforce, Zoom, and Trello. Skilled in conflict resolution.

While this provides the same information, it's harder to read quickly and pick out the key skills.

4. Don't go overboard on skills

While it may be tempting to list every skill you have, resist the urge to go overboard. Stick to around 10-15 of the most relevant skills for the job you're applying for.

If you list too many skills, it can make it look like you're not particularly skilled in any one area. It's better to focus on a smaller number of key skills that showcase your expertise in customer service and the specific tools required for the job.

Customer service Conflict resolution Empathy Patience Attention to detail Verbal communication Written communication Creativity Salesforce Zendesk Freshdesk Zoom Skype Google Meet Trello Asana Microsoft Office Google Suite Social media Marketing

Instead, focus on the most important skills for the specific role you're applying for:

Customer service Conflict resolution Empathy Patience Zendesk Salesforce Zoom

Skills For Remote Customer Service Rep Resumes

Here are examples of popular skills from Remote Customer Service Rep job descriptions that you can include on your resume.

Customer Service

• Social Media
• Customer Relationship Management (CRM)
• Contact Centers
• Salesforce.com
• Telecommunications
• SME management

Skills Word Cloud For Remote Customer Service Rep Resumes

This word cloud highlights the important keywords that appear on Remote Customer Service Rep job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates.

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Service Desk

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

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Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Remote Customer Service Rep resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Remote Customer Service Rep skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Remote Customer Service Rep Resumes

• Template #1: Remote Customer Service Rep
• Template #2: Remote Customer Service Rep
• Template #3: Virtual Customer Service Associate
• Template #4: Customer Support Specialist
• Template #5: Remote Support Specialist
• Template #6: Outbound Customer Service Rep
• Skills for Remote Customer Service Rep Resumes
• Free Remote Customer Service Rep Resume Review
• Other Administrative Resumes
• Remote Customer Service Rep Interview Guide
• Remote Customer Service Rep Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, expert guide on how to get a job at a nonprofit, typo on your resume here's what to do., infographic: resumes around the world, learn how to start a cover letter: our expert guide with 5 examples, what to bring to an interview: fail-proof your interview with these 10 useful items, how to professionally decline a job offer you already accepted.

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6 Remote Customer Service Resume Examples for 2024

Looking for a remote customer service job? This article offers strong resume examples and helpful advice. Learn how to highlight relevant skills, customer service experience, and remote work capabilities.

• 12 Jul 2024 - 1 new section (Quantify your customer service impact) added
• 04 Jul 2024 - 1 new section (Get feedback on your resume) added
• 27 Jun 2024 - 1 new section (Making your resume fit) added

  Next update scheduled for 30 Jul 2024

Here's what we see in the best remote customer service resumes:

Showing Measurable Impact : The best resumes show impact using numbers. Show time savings , reducing customer support issues , increased customer satisfaction , and average handling time . Metrics matter in this job.

Include Relevant Skills : Include skills that you have and are on the job description. Some popular ones are CRM software , ticketing systems , live chat tools , multitasking , and data entry . Choose skills you have and are in the JD.

Trends In Virtual Roles : Remote roles look for comfort with digital tools and virtual teams . Show familiarity with remote communication platforms.

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widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Remote Customer Service Resume Sample

Find out how good your resume is.

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Get feedback on your resume

Want to know if your resume stands out for remote customer service roles? Our resume scoring tool gives you a clear picture of where you stand. It evaluates your resume based on key criteria that recruiters in the customer service industry look for.

Upload your resume now for an unbiased assessment. You'll get a score and useful tips to improve your chances of landing that remote customer service job you want.

Where to list your education

On your resume, the placement of your education section can show hiring managers your current focus. If you are new to customer service roles or recently graduated, place your education near the top of your resume. This highlights your academic accomplishments and relevant coursework that may apply to customer support scenarios.

For those with more experience in customer service, especially in remote settings, list your education after your work experience. Doing so draws attention to your hands-on experience in resolving customer issues and using specific remote communication tools. The key is to make sure the most relevant information to customer service takes prominence. Remember to keep it concise and list any additional skills gained through education that support remote customer engagement.

Highlighting remote experience

Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.

List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.

Entry-Level Remote Customer Service Resume Sample

Ideal resume length.

For a remote customer service job, keep your resume concise. If you are starting out or have been working for less than a decade, one page is best. It shows you can highlight what matters most. Focus on your relevant work experience and skills that relate to customer support.

Are you more experienced? Two pages can be right for you. But remember, the first page catches the most attention. Only add a second page if you have strong, relevant details that won’t fit on one. Avoid using small text or narrow margins to squeeze in information. Instead, select a clear, easy-to-read layout and include only the most relevant points about your work in customer service.

Remote Customer Service with CRM Specialization Resume Sample

Showcasing customer service skills.

Focus on your strong communication skills. An employer needs to know you can effectively help customers.

Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.

Transition to Remote Customer Service Resume Sample

Understanding resume screeners.

Applicant Tracking Systems (ATS) are used to screen resumes before a hiring manager reviews them. You need to format your resume to make it easy for these systems to read it. Here are some tips to help your resume for remote customer service jobs get noticed.

• Use keywords from the job description. For example, words like 'customer support,' 'ticketing systems,' or 'call center software' are likely important for a remote customer service position. ATS often look for these terms.
• Keep your resume format simple. Use standard fonts like Arial or Times New Roman and avoid tables or graphics that ATS might not read correctly. Instead, use bullet points to list your skills and experience.

By following these guidelines, you help ensure your resume won't be overlooked by the ATS and will have a better chance of reaching a hiring manager.

•   Entry-Level Customer Service Resume Examples
•   Postal Service Resume Examples
•   Customer Service Associate Resume Examples
•   Retail Customer Service Resume Examples
•   Customer Service Consultant Resume Examples
•   Customer Service Advisor Resume Examples
•   Customer Service Representative Resume Examples
•   Customer Service Technician Resume Examples

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Remote customer service, resume sample #1, resume sample #2, resume sample #3, entry-level remote customer service, resume sample #4, remote customer service with crm specialization, resume sample #5, transition to remote customer service, resume sample #6, additional resources, questions get in touch.

Remote Customer Service resume example

Are you looking for a remote position as a customer service representative?

Then you need to create a persuasive resume that showcases key skills like communication, positivity, and problem-solving.

Find out how to highlight your skills and experience using our handy writing guide and remote customer service resume example below.

Resume templates 

Remote Customer Service Resume Example

From the Remote Customer Service resume example  above, you can see the kind of information your resume will need to include, and the layout you will need to create for an easy-reading experience.

The rest of this guide will show you how to apply this format to your own unique situation, and create a resume that will attract the best employers in your industry.

Remote Customer Service resume layout and format

If you want to get noticed in the job market, you have to pay attention to the format and layout of your resume.

Essentially your resume needs to look highly polished, and provide hiring managers with an easy reading experience.

Use these resume formatting tips to get a head start on this.

Formatting your resume

• Length: Recruiters often see hundreds of resumes per day – so keep yours under 2 pages in length, if you want to ensure it gets read in full.
• Font & readability : Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
• Layout & Structure: Hiring managers should be able to skim through your resume easily and pinpoint the information they want quickly. To help them do this, organize the page into clear sections with bold headings and dividing borders. The design should be clutter-free and professional-looking, with a calm color scheme.
• Photos: Although it’s not mandatory to include a photo on your resume in the United States, it may be a good idea to do so in certain regions and industries where it is preferred.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Add the following sections when you write your resume .

• Name and contact details – Add to the very top of your resume to introduce yourself and make it super-easy for recruiters to get in touch.
• Resume summary – Reel hiring managers in with an “elevator pitch” style paragraph which sums up your suitability for the job.
• Skills section – A short and sharp list of your most important skills, that can be quickly skim-read.
• Work experience – List your previous jobs (from newest to oldest) detailing the skills learnt and applied in each.
• Education – List your qualifications and professional training.
• Additional info – If it helps your application, you can add an extra section for things like hobbies and interests.

Here’s what to include in each part of your resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

• Name and profession title
• Cell phone number – or any number you are easily reachable on
• Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
• Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

Remote Customer Service Resume Summary

Now it’s time to get into the real content of your resume, starting with the summary.

Your resume summary is a short paragraph at the top of the document, and its jobs is to catch the eye of hiring managers by summarizing all your skills and knowledge that are most important to the roles you are applying for.

How to create a resume summary that will excite recruiters:

• Keep it short: To effectively capture a recruiter’s attention, it’s crucial to keep your resume summary brief and to the point, limiting it to 4-7 lines as this provides enough detail without overwhelming them at this early stage.
• Tailor to target jobs: To mirror your target jobs, scrutinize the job description and include as many relevant skills as possible in your resume.
• Avoid using cliches: You may be a “ team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.

Remote Customer Service resume summary example

What to include in your remote customer service resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the benefits you have delivered for the organizations you worked at.
• Relevant skills: Incorporate your highly relevant skills for Remote Customer Service jobs to exhibit your suitability as soon as your resume is opened.
• Qualifications: If your job requires any qualifications such as a professional course or a college degree, mention it briefly in your summary.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Sitting just underneath your resume summary, your core skills section gives recruiters 4-10 of your most in-demand skills in just a glance.

As Remote Customer Service jobs may get hundreds of applications, this is a great way to stand out and quickly grab hiring managers’ attention.

It should be made up of 2-3 columns of bullet points and highlight attributes that are hyper-relevant to the jobs you are aiming for.

Best skills for your Remote Customer Service resume

Multi-channel Communication – Communicating effectively and professionally with customers through various channels, including phone, email, chat, or video.

Active Listening – Actively listening to customer needs, concerns, and feedback, and providing appropriate responses and solutions.

Customer Service – Providing exceptional customer service, addressing customer inquiries, and resolving issues promptly and effectively.

Problem Resolution – Analyzing customer problems, identifying root causes, and offering creative solutions while maintaining a positive customer experience.

Empathy and Patience – Demonstrating empathy towards customers, understanding their frustrations, and maintaining a calm and patient demeanor throughout interactions.

Multitasking and Prioritization – Managing multiple customer inquiries simultaneously, handling various tasks, and prioritizing effectively to ensure timely resolution.

Technical Proficiency – Navigating computer systems, software applications, and customer service tools to efficiently assist customers and document interactions.

Conflict Resolution – Effectively resolving conflicts and handling difficult customer situations in a professional and courteous manner.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

Once you’ve hooked the hiring manager with your summary, you can really blow them away with you work experience.

List your previous jobs from newest to oldest to show the impact you made at each organization.

If you have years of experience, you can leave out some of the older jobs , and if you have little/no experience, you can bulk this section up with voluntary work and college placements.

Structuring your jobs

Your job description probably includes tons of information, so it’s vital to organize it well when writing about it on your resume.

Structure your jobs as like the example below to make skim-reading easy for recruiters and hiring managers.

Job outline

To provide context to your jobs, begin each job with a concise summary of the organization, your role within it, and the main objectives of your position.

Key responsibilities

Then delve into the detail of your job by listing out easy-to-read bullet points which show how you apply your skills in the workplace.

Tailor these bullet points to focus on the skills and knowledge that are required in the jobs you are applying for.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for Remote Customer Service resume

Provide outstanding remote support to clients through phone, email, or online chat platforms, for a firm that has served working-class families since 1951 with life, supplemental health, and accident insurance products.

Key Responsibilities

• Convey correct and considerate information about company products, services, operations as coherently as possible.
• Assist in placing orders, tracking shipments, and determine the best course of action of resolving billing issues.
• Liaise with the IT department in troubleshooting and offering guidance concerning various technical defects.
• Record interactions and transactions accurately in the CRM system/other designated tools.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

If you have anything else to add which is relevant to the jobs you are applying for, the additional info section is the place to add it.

Perhaps you have a hobby which involves relevant skills, or maybe you have some awards or publications worth mentioning.

Writing your own winning Remote Customer Service resume

Writing a Remote Customer Service resume can be challenging but following the steps above will ensure that you land plenty of interviews.

Good luck with your job search!

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3 Remote Customer Service Resume Samples That Worked In 2024

Remote Customer Service Resume

Formal remote customer service resume, elegant remote customer service resume.

• Remote Customer Service Resume Writing 101

You’re passionate about providing a great customer experience. Calls and messages are answered, troubleshooting instructions are provided, and customer data is organized effectively with you on the job.

Now it’s time to create a resume that shows hiring managers you’re the right fit for their remote customer service operations.

Service reps in remote positions aren’t always under direct supervision and must be self-starters, so hiring managers will carefully evaluate each resume. Let us help you get off to a great start with our remote customer service resume examples that will be effective in 2024.

or download as PDF

Related resume examples

• Customer service sales
• Customer service representative
• Call center customer service
• Customer service supervisor
• Customer service

What Matters Most: Your Remote Customer Service Skills & Work Experience

One of the initial things hiring managers review is the skills you list on your resume to show how you’ll implement effective service strategies. 

Every company has different needs here, depending on their product or service offerings and the technology they use. That’s why it’s an excellent idea to customize each resume based on the company’s needs in the job description . It’ll let you in on specific CRMs you should list or types of service inquiries you’ll be responding to, such as over the phone or live chat systems. 

Here are some popular remote customer service skills to get you started.

9 popular remote customer service skills

• Customer Contact
• Order Processing
• Conflict Resolution
• Customer Relations
• Microsoft Office

Sample remote customer service work experience bullet points

While skills like accurate data entry and customer relations will catch a hiring manager’s attention, you need more data to back up your abilities. 

Ideally, you want to focus on key metrics that are important in customer service when highlighting work achievements, such as the percentage of problems resolved and efficiency. 

Also, keep examples brief, just like you would when providing customers with instructions to avoid losing a hiring manager’s attention.

Here are a few samples:

• Patiently listened to customer issues and instructed them on effective troubleshooting procedures to achieve 87% first-call resolution rates. 
• Regularly checked emails in between calls and followed correspondence scripts to achieve response times of 2 hours or less during regular working hours. 
• Managed over 50 inquiries daily through Help Scout live chat systems, successfully solving 95% of service requests within 24 hours. 
• Used proper phone etiquette while answering 40+ daily calls to achieve 96% positive satisfaction scores. 

Top 5 Tips for Your Remote Customer Service Resume

• Service reps need to perform technical tasks like providing troubleshooting instructions while also using interpersonal skills to ensure a positive customer experience. Your examples and listed skills should emphasize how you use both. 
• You may have been taught that using an active voice can help while talking to customers. It also helps make your work experience examples more engaging, so use action verbs like “assisted” or “resolved” whenever possible. 
• Hiring managers can make a first impression on your resume in about six seconds. Ensure it captures an easily understandable overview of your experiences by limiting it to a concise page about your top skills in order processing and conflict resolution. 
• Customer service software and strategies are always evolving, such as the rise of social media and live chat systems for service efforts. That’s why listing your most recent experiences first is ideal for showcasing your most relevant abilities to hiring managers. 
• On the job, inputting the wrong order information or providing incorrect troubleshooting instructions could create a poor customer experience. You want to show hiring managers you can perform accurately, so proofread for grammatical errors before submitting your resume. 

Even if you don’t have experience as a service rep, there are several transferable skills you can include from other positions. For instance, you could gain customer service experience in retail or sales-related jobs. You could also emphasize skills like data entry or inventory management from other positions. 

Not all remote customer service positions require a cover letter . That said, writing a cover letter will still help you stand out since it can provide you extra space to say why you want to work for the company and how you’ll use your customer relations skills to provide effective service. 

Applicants with lots of work experience don’t need to list all their previous jobs since it would provide too much information. Instead, aim for three or four jobs that are the most recent and relevant to the skills required, like HubSpot or phone etiquette. 

Remote Customer Service Representative Resume Example & Writing Guide

• Updated December 25, 2023
• Published August 16, 2023

Do you want to learn more about how to write a Remote Customer Service Representative resume? You can use this Remote Customer Service Representative resume example to write your own resume, making it stand out from the competition.

As a Remote Customer Service Representative, your main responsibility is to provide excellent support and assistance to customers from the comfort of your own home or preferred remote location. You’ll interact with customers via various communication channels such as email, chat, or phone calls, addressing their inquiries, resolving issues, and ensuring a positive experience.

Your role involves listening to customers, empathizing with their concerns, and providing accurate information about products, services, or policies. You’ll troubleshoot technical problems, process orders, handle returns, and escalate complex issues when necessary. Strong communication skills are essential as you’ll need to convey information clearly and effectively while maintaining a friendly and professional demeanor.

Your goal is to leave customers satisfied and confident in the company’s support, fostering loyalty and contributing to the business’s overall success. Time management and the ability to work independently are crucial, as you’ll be responsible for managing your workload and adhering to established performance metrics.

In a Remote Customer Service Representative resume, it is important to include relevant work experience, educational background, and key skills that align with the job you are applying for. Highlighting notable achievements, certifications, or industry recognition can make your resume stand out to potential employers. This article will provide essential tips and insights on crafting a compelling Remote Customer Service Representative resume showcasing your qualifications, expertise, and achievements, increasing your chances of landing the job.

Remote Customer Service Representative Resume Example

Below, you will find an example resume for a Remote Customer Service Representative job. Remember, this is just an example. While it can provide valuable insights into structuring and formatting your resume, we strongly encourage you to customize it to highlight your unique skills, experiences, and qualifications.

Christopher Davis

Results-driven Customer Service Representative with [X] years of experience delivering exceptional support to customers across diverse industries. Proven track record of resolving inquiries, maintaining high customer satisfaction, and exceeding performance targets. Skilled in effective communication, problem-solving, and utilizing remote tools to deliver top-notch service. Adept at multitasking and collaborating within virtual teams to achieve organizational goals.

Remote Customer Service Representative

• Successfully handled a high volume of customer inquiries through email, chat, and phone, resolving issues promptly and ensuring customer satisfaction.
• Collaborate with cross-functional teams to address complex technical problems, leading to a 20% reduction in escalations.
• Consistently meet and exceed KPIs, maintaining an average customer satisfaction rating of 95% over the past year.

Customer Support Specialist

• Provided exceptional customer support for a range of products, addressing inquiries, processing orders, and assisting with returns.
• Conducted in-depth product knowledge training for new team members, contributing to a 30% reduction in onboarding time.
• Implemented efficient documentation practices, resulting in a 15% increase in issue resolution speed.

Customer Service Associate

• Assisted customers in person and over the phone, handling inquiries, troubleshooting issues, and processing transactions.
• Demonstrated strong problem-solving skills by resolving complex customer concerns, resulting in a 25% decrease in unresolved cases.
• Collaborated with colleagues to streamline processes, contributing to a 10% improvement in overall team efficiency.

Bachelor of Arts in Communication

• Excellent written and verbal communication
• Customer-focused problem-solving
• Remote communication tools (email, chat, phone)
• Technical troubleshooting and issue resolution
• Time management and multitasking
• Team collaboration and cross-functional coordination

How to Write a Remote Customer Service Representative Resume

In today's rapidly evolving work landscape, remote opportunities are becoming more prevalent, and one role that's gaining prominence is that of a Remote Customer Service Representative. As companies embrace remote work, the demand for skilled professionals who can provide exceptional customer support from afar is on the rise.

To land your Remote Customer Service Representative position, your resume must stand out. Let us guide you through the key elements of crafting a compelling resume that showcases your expertise and boosts your chances of securing that remote role.

1. Crafting a Captivating Summary

Your resume summary is your first chance to make a lasting impression. Tailor it to showcase your skills, experience, and enthusiasm for remote customer service. Highlight your ability to maintain high customer satisfaction levels, effectively use remote communication tools, and thrive in a virtual team environment. For instance:

"Results-driven Remote Customer Service Representative with 4+ years of experience delivering exceptional support through email, chat, and phone. Proven track record of exceeding KPIs, resolving complex issues, and collaborating effectively in remote teams."

2. Showcase Relevant Work Experience

Detail your previous roles in customer service, emphasizing accomplishments that demonstrate your remote capabilities. Mention instances where you've successfully resolved customer issues through remote channels and highlight any improvements you've made to remote customer support processes. For example:

"Managed a remote customer service workload of 150+ inquiries daily, consistently achieving a 95% customer satisfaction rating through prompt resolution and empathetic communication."

3. Emphasize Technical Proficiency

As a Remote Customer Service Representative, your proficiency with remote communication tools is crucial. Mention specific tools you're adept at using, such as email platforms, live chat systems, and ticketing software. This shows your potential employer that you can seamlessly navigate remote work requirements. Consider something like:

"Skilled in utilizing remote communication tools, including Zendesk and Slack, to provide efficient and effective customer support across various channels."

4. Highlight Soft Skills

Working remotely demands excellent time management, self-discipline, and collaboration skills. Showcase instances where you've demonstrated these attributes in your previous roles. Here's an example:

"Demonstrated exceptional time management skills while handling a high volume of customer inquiries, resulting in a 20% reduction in average response time."

5. Quantify Your Achievements

Using quantifiable achievements adds credibility and impact to your resume. Include specific numbers, percentages, or metrics that illustrate your contributions and successes. For instance:

"Contributed to a 30% reduction in onboarding time by conducting thorough product knowledge training sessions for new remote team members."

6. Mention Remote Work Experience

If you have prior remote work experience, highlight it. Describe how you maintained productivity, stayed motivated, and effectively communicated in a remote setting. This can set you apart as someone accustomed to the challenges and benefits of working remotely.

By following these strategies and tailoring your resume to the unique demands of a Remote Customer Service Representative role, you'll present yourself as a standout candidate. Remember, the key is to showcase your ability to provide exceptional customer support while thriving in a remote environment. With a well-crafted resume, you'll be well on your way to landing your ideal remote job in customer service.

Related :  10 Customer Service Associate Skills and How to Develop Them

Resume Keywords

In today's competitive job market, Applicant Tracking Systems (ATS) play a crucial role in the initial screening process. These systems help employers manage and streamline the influx of resumes they receive.

Strategically incorporating relevant keywords is essential to ensure your resume catches the eye of both ATS and hiring managers. By tailoring your resume to align with the specific job you're applying for, you increase your chances of advancing to the next stage of the hiring process. 

Why Keyword Inclusion Matters

When you submit your resume online, it often goes through an ATS before a human ever sees it. ATS scan resumes for specific keywords that match the job description. Incorporating these keywords enhances your chances of passing this initial screening and ensures that your resume lands in front of the hiring manager.

Tailoring your resume to include these keywords demonstrates your suitability for the role and indicates that you've done your homework and understand the company's requirements.

Top 10 Customer Service Representative Resume Keywords:

• Customer Service: Showcase your core competency by including variations of this keyword, such as "Customer Support" or "Client Relations."
• Communication Skills: Highlight your ability to convey information effectively, whether written or verbal.
• Problem-Solving: Emphasize your knack for identifying and resolving customer issues promptly and efficiently.
• Empathy: Demonstrate your capacity to understand and address customer concerns with empathy and care.
• Multi-Channel Support: Mention your proficiency in handling customer inquiries through various communication channels like email, chat, and phone.
• Technical Troubleshooting: Highlight your aptitude for diagnosing and resolving technical problems to ensure customer satisfaction.
• Remote Work: If relevant, describe your experience and success in working remotely, indicating your adaptability and self-discipline.
• Time Management: Showcase your ability to handle a high volume of inquiries while maintaining responsiveness and meeting deadlines.
• Team Collaboration: Highlight your experience in collaborating with cross-functional teams to deliver comprehensive customer solutions.
• KPI Achievement: Describe how you've consistently met or exceeded Key Performance Indicators (KPIs) related to customer satisfaction, response times, or issue resolution.

Tailoring for Success

When applying for a specific Customer Service Representative position, review the job description and company values carefully. Choose the keywords that best align with the role and incorporate them seamlessly throughout your resume. Use variations of the keywords to ensure natural language and enhance your resume's visibility to both ATS and hiring managers.

Remember, crafting a customized resume with the right keywords is your key to passing the initial ATS screening and making a strong first impression on potential employers. It's not just about showcasing your skills – it's about demonstrating that you're the ideal fit for the company's needs.

Related :  Customer Service Interview Questions & Answers

Additional Resume Keywords

Here are 30 more additional Remote Customer Service Representative resume keywords that can help optimize your resume for Applicant Tracking Systems (ATS) and increase your chances of getting noticed by potential employers:

• Virtual Customer Support
• Online Communication
• E-commerce Assistance
• Digital Problem-Solving
• Remote Collaboration
• Telecommuting
• Virtual Call Center
• Telephonic Support
• Remote Ticketing Systems
• Online Query Resolution
• Web-based Customer Interaction
• Video Conferencing
• Remote Customer Engagement
• Live Chat Expertise
• Work-from-Home Productivity
• Distance Customer Assistance
• Remote Service Channels
• Virtual Customer Care
• Remote Resolution Specialist
• Online Escalation Handling
• Remote Customer Feedback
• Remote CRM Management
• Digital Customer Relations
• Self-Motivated Remote Worker
• Remote Customer Interaction
• Cloud-based Support
• Virtual Customer Experience
• Remote Customer Retention
• Online Satisfaction Metrics
• Telecommute Team Collaboration

When tailoring your resume, be sure to integrate a combination of these keywords that best align with the specific job you're applying for. By showcasing your expertise in remote customer service using relevant keywords, you'll enhance your resume's visibility to both ATS and hiring managers, ultimately increasing your chances of securing your desired Remote Customer Service Representative position.

Related :  Service Desk Cover Letter Examples & Writing Guide

Related posts:

• Sales Development Representative Cover Letter Examples & Writing Guide
• What Does a Client Service Representative Do?
• Customer Success Manager Cover Letter Examples & Writing Guide
• What Does an Amazon Customer Service Associate Do?
• What Does a Walgreens Customer Service Associate Do?

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Remote Customer Service Representative Resume Example & Writing Guide

Use this Remote Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Remote customer service reps are the backbone of many companies, providing support to customers via phone, email, or chat. You’re the first line of defense when a customer has an issue with your company’s product or service, so it’s important to be friendly, knowledgeable, and capable of resolving problems quickly.

Remote customer service reps also play a role in building relationships with customers, which can lead to repeat business and new opportunities down the road. If you’re looking for a role that offers plenty of opportunities for growth, plus a chance to interact with people from all over the world, consider applying for a remote customer service job.

Here are some tips to help you write a great remote customer service resume that will get you noticed by hiring managers everywhere.

Seasoned customer service representative with over 10 years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote customer service position that will allow me to work from home.

• Managed a team of remote customer service representatives to provide exceptional customer service and support for our customers.
• Provided training, coaching, and feedback on performance to ensure the highest level of quality in all interactions with customers.
• Assisted with onboarding new hires by providing guidance on company policies and procedures as well as job expectations.
• Participated in weekly meetings to discuss current issues/concerns within the department or any other relevant topics related to the work environment.
• Maintained regular communication with management regarding any escalations from customers or internal processes that may hinder productivity during the day.
• Responded to emails and phone calls from customers regarding billing, account information, and general inquiries
• Resolved customer issues by researching company policies and procedures for a wide range of topics
• Maintained positive relationships with customers through effective communication skills and problem-solving abilities
• Answered inbound calls within 3 rings; transferred urgent or complex cases to management as needed
• Achieved 95% call closure rate (answered vs transferred) over the course of 6 months
• Answered inbound customer service calls and provided requested information or routed calls to the appropriate department.
• Resolved customer complaints and concerns in a professional and courteous manner.
• Maintained up-to-date knowledge of company products and services to provide accurate information to customers.

Industry Knowledge: Customer Service, Sales, E-Commerce, Online Ordering, Product Knowledge Technical Skills: Microsoft Office Suite, Typing, Excel, Google Chrome Soft Skills: Communication, Customer Service, Phone Etiquette, Attention to Detail, Conflict Resolution

How to Write a Remote Customer Service Representative Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about the projects you’ve worked on, the results of your work, and the skills and tools you used to get the job done.

For example, rather than saying you “assisted customers over the phone,” you could say that you “provided customer support for 24/7 call center, handling more than 500 calls per day on average, and achieving 98% first-call resolution rate.”

The second bullet point is much stronger because it provides specific details about the project, the outcome, and the impact of your work. It also includes a quantifiable metric—98% first-call resolution rate—that demonstrates your value as an employee.

Identify and Include Relevant Keywords

When you apply for a remote customer service role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that keep popping up. Then, you can try to use those same terms in your resume. Here are some commonly used remote customer service keywords:

• Technical Support
• Customer Satisfaction
• Customer Service
• Troubleshooting
• Telecommunications
• Remote Access
• Account Management
• Active Directory
• Customer Relationship Management (CRM)
• Customer Support
• Information Technology
• Software as a Service (SaaS)
• Operating Systems
• IT Hardware Support
• Enterprise Software
• Microsoft Access
• Salesforce.com
• Social Media
• Microsoft SQL Server
• Communication
• Time Management
• Contact Centers
• Social Media Marketing

Showcase Your Technical Skills

As a remote customer service representative, you will need to be proficient in the use of various customer service software programs and systems. These might include programs like Zendesk, Freshdesk, or Helpscout. Additionally, you will need to be familiar with the various types of customer service software that are available, such as live chat, email, and phone support.

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Remote Customer Service Representative Resume Sample

Tried and tested resume sample for your next job in 2024. Get a jump-start, by editing this Remote Customer Service Representative resume sample. Just update this sample with your details, download and launch your career to new heights today!

Samantha McCarron

Remote customer service representative.

Professional in computer user assistance with a talent for identifying the requirement of both businesses and residential customers. Diagnosing and desktop support experience on Windows and Mac frameworks. Seeking a role to offer innovative solutions to join a thriving technical support group.

• Retain production quality files, always looking for new contexts to strengthen customer service.
• Create and keep auditable estate documents, such as Capital Asset folders, sustaining document logs, a records management register, and professional hand receipts.
• Oversee responsive and classified devices at various agency locations by ensuring 100 percent responsibility of all hand receipt holders with no inadequacies or compromise.
• Refined operational preceding approvals and aided in the sorting of claims.
• Outperformed position efficiency indicators on a constant basis.
• Customer engagement was accelerated by 15%, and new clients were introduced, growing corporation production by 25%.
• Typed memos, emails, notes, and other paperwork, such as follow-up letters to clients to guarantee their concerns are answered and to confirm them of ongoing support for the duration of their membership.
• Using MS Word, generated a customer satisfaction study to minimize prospective issues.
• Introduced various credit card lines and handled customer service for current systems.
• Quickly and reliably resolved customer issues, including follow-up to confirm remediation.
• Quality assurance was retained while looking for new ways to enhance client service.
• Clients were given goods and service details.
• By utilizing the computer system, recognized, investigated, and addressed client issues.
• Checked on client queries that were not addressed immediately.
• Finished call records, reports, and looked into billing errors.
• Misconstrued payments were investigated.
• Worked in collaboration on inter-functional and cross-cultural groups and illustrated a strong track record of success.
• Work directly with accountants and solution analysts to obtain a solid knowledge of the outlook of high revenue accounts.
• Establish quality assurance records, always looking for new aspects to enhance customer experience.

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5 Expert Tips to Write Your Customer Service Representative Resume [+Templates and Examples!]

Published: July 18, 2024

Does the thought of having to write or update your customer service representative resume make you want to pull your hair out?

Before you do that, I’m here to help! Writing an effective resume isn’t as challenging as it sounds. In my own experience, using a resume template helped me craft a winning resume. Now, when I want to apply for a new position, I just update my resume template and send it to the hiring manager.

Easy as pie.

Let’s go over what should be included in a customer service representative resume, plus learn a few tips and tricks to ensure your resume stands out from the rest.

Table of Contents

What should be included in a customer service rep resume?

Customer service representative resume examples, customer service rep resume templates, 5 tips for writing a customer service rep resume, use a template to craft your resume with ease.

In the past, customer service was my jam. I loved working the service desk because each day brought new challenges, allowing me to flex and develop my customer service skills. If you’re a customer service representative, you know how technical and specialized your job can be.

And, you need a resume that speaks directly to your skills and training. Not any resume will do, though. A generic resume leaves out critical information that signals to the hiring manager that you are the right fit for the role and what unique value you can bring to the role.

Let’s look at the elements of a customer service representative resume, so you can understand how to best highlight your skills for your own resume.

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1. Professional Summary

There’s debate on if a summary is a necessary element of your resume. In my opinion, if you’re applying for a role within customer service, you need a quick summary. Customer service duties vary from one position to the next, so summarizing your skills and work experience can be a great way to showcase your expertise.

2. Contact Information

Theoretically, when a hiring manager reviews your application, they most likely have all your materials in hand, including your application, resume, and cover letter. But this doesn’t mean you should skip adding your contact information to your resume.

Think of your resume as your calling card. Adding your contact information to your resume makes it easier for the hiring manager and eliminates potential frustration from the need to search for your info.

I cannot stress this enough: make sure your contact information is easy to find.

3. Professional Experience

The professional experience section of your resume is your place to explain your past work history. Be careful not to over explain your work history, though, as space is limited on your resume.

4. Education and Training

Depending on the role within customer service, the position might require an advanced degree or technical training. Be sure to include this information on your resume. You can also mention any relevant achievements in this section, like awards or certifications you may have received.

5. Key Skills

Recruiters only spend about six to eight seconds looking at your resume. That’s not a lot of time, so it’s safe to say most recruiters skim resumes without initially looking at them too closely.

One section of your customer service representative resume should highlight your skills that are relevant to the job description. Matching your skills to the job description helps recruiters quickly understand your qualifications. Plus, with the increasing use of AI for applicant screening, matching your skills to the job description is a must.

Let’s take a look at some customer service resume examples to get a better idea of how to format your resume.

Reddit is the place to go when you need a real-life example of, well , anything, including customer service representative resume examples. Reviewing examples can help you understand what to include in your resume and what not to include.

Let’s take a peek at three customer service representative resume examples that I found on Reddit.

Customer Service Representative Resume: the Recent Grad

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Customer Service Representative Resume Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as a Customer Service Representative?

You're going to need an awesome resume. This guide is your one-stop-shop for writing a job-winning Customer Service Representative resume using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service Representative role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Representative Resume
• The Best Skills To Include On A Customer Service Representative Resume

How To Write A Job-Winning Customer Service Representative Resume Summary

How to write offer-winning customer service representative resume bullets.

• 3 Customer Service Representative Resume Examples

The 8 Best Customer Service Representative Resume Templates

Customer service representative resume overview: what to know to write a resume that wins more job offers.

What do companies look for when they're hiring a Customer Service Representative?

Companies love candidates with strong interpersonal skills to handle customer interactions and resolve issues effectively. They also look for people with excellent communication skills to convey information clearly and empathetically.

Additionally, companies also look for candidates proficient in customer service software and tools that help with managing customer inquiries and improving customer satisfaction. Lastly, a strategic mindset and problem-solving abilities are essential for handling complex customer requests and enhancing the customer experience.

Your resume should show the company that your personality and your experience encompass all these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service Representative resume:

• Tailor your resume to the job description you are applying for: Tailor your resume for each application, aligning your skills with the specific requirements of each job description.
• Detail previous experiences: Provide detailed descriptions of your roles, emphasizing hard and soft skills related to the job description.
• Bring in your key achievements: Showcase measurable achievements in previous roles and share your best work.
• Highlight your skills: Highlight your skills in Customer Support, Conflict Resolution, CRM Software, and more.
• Make it visually appealing: Use a professional and clean layout with bullet points for easy readability. Also, ensure formatting and font consistency throughout the resume and limit it to one or two pages.
• Use keywords: Incorporate industry-specific keywords from the job description to pass through applicant tracking systems (ATS) and increase your chances of being noticed by hiring managers.
• Proofread your resume: Thoroughly proofread your resume to eliminate errors (I recommend Hemingway App and Grammarly ). Consider seeking feedback from peers or mentors to ensure clarity and effectiveness!

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Representative Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Representative Keywords

The first is to leverage our list of the best keywords and skills for a Customer Service Representative resume.

These keywords were selected from an analysis of real Customer Service Representative job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Development
• Performance
• Documentation
• Collaborative
• Work Independently
• Team Member
• Professionalism
• Problem-Solving
• Organization

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

This process lets you find the exact keywords that your resume is missing when compared to the individual role you're applying for.

Here's how it works:

• Open a copy of your updated Customer Service Representative resume
• Open a copy of your target Customer Service Representative job description
• In the widget below, paste your resume on the left, paste the job description on the right, and hit scan!

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

If you're ready to get started, use the widget below to run your first scan and get your free resume score:

Copy/paste or upload your resume here:

Click here to paste text

Upload a PDF, Word Doc, or TXT File

Paste the job post's details here:

Scan to compare and score your resume vs the job's description.

Scanning...

And if you're a visual learner, here's a video walking through the entire process so you can follow along:

Employers spend an average of six seconds reading your resume.

If you want to win more interviews and offers, you need to make that time count. That starts with hitting the reader with the exact information they're looking for right at the top of your resume.

Unfortunately, traditional resume advice like Summaries and Objectives don't accomplish that goal. If you want to win in today's market, you need a modern approach. I like to use something I call a “Highlight Reel,” here's how it works.

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high-level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

For example, if we were writing a Highlight Reel for a Customer Service Representative role, it might look like this:

The first bullet includes the candidate's years of experience in the role. The next two bullets are “Case Studies” of specific results they drove for companies they worked for. The last bullet wraps up with extracurricular information.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is that they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Representative Highlight Reel:

The content of this example showcases a candidate transitioning from a background in retail and hospitality management to a Customer Service Representative role. Their next resume bullets bring in measurable results, and the last one wraps up with a high-value extracurricular activity.

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-filled language and they only talk about the actions that they took rather than the results and outcomes those actions created.

To help solve this, our team dove into bullets from the best resumes that have come across our desk. We used that data to create a formula for a great resume bullet. Here it is:

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Customer Service Representative with over 10 years of experience.

✅ Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Customer Service Representative with over 10 years of experience.”

ResyBullet gave that a score of 35/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet, “Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.”

ResyBullet gave that a 60/100. Much better! This bullet had more content focused on the experience in the Customer Service Representative role, while also highlighting measurable results:

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam-packed with eye-popping, value-driven content!

If you're ready, grab a bullet from your resume, paste it into the widget below, and hit scan to get your first resume bullet score and analysis:

Free Resume Bullet Analyzer

Learn to write crazy effective resume bullets that grab attention, illustrate value, and actually get results., copy and paste your resume bullet to begin analysis:, 3 customer service representative resume examples for 2024.

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Representative Resume Example #1: A Traditional Background

Customer Service Representative Resume Example #2: A Non-Traditional Background

For our second Customer Service Representative Resume Example, we have a candidate who has a non-traditional background. In this case, they come from a background in retail and hospitality, but leverage experiences that help them transition to a Customer Service Representative role. Here's an example of what their resume might look like:

Customer Service Representative Resume Example #3: Healthcare Sector

For our third Customer Service Representative Resume Example, we have a candidate targeting the healthcare sector. Here's an example of what their resume might look like when applying for a Customer Service Representative role:

At this point, you know all of the basics you'll need to write a Customer Service Representative resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Free Job-Winning Resume Templates, Build Yours In No Time .

Choose a resume template below to get started:.

Key Takeaways To Wrap Up Your Job-Winning Customer Service Representative Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service Representative resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Open your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp or Grammarly to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more recruiter interviews and job offers.

Now that your resume is taken care of, check out my guide on how to get a job anywhere without applying online!

Paula Martins

Paula is Cultivated Culture's amazing Editor and Content Manager. Her background is in journalism and she's transitioned from roles in education, to tech, to finance, and more. She blends her journalism background with her job search experience to share advice aimed at helping people like you land jobs they love without applying online.

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