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Digital Marketing vs. Traditional Marketing: Literature Review and Practical Lessons

Digital Marketing vs. Traditional Marketing: Literature Review and Practical Lessons

Introduction.

Since the Internet was born, has taken place to important changes that have affected people's lives on a social, economic or personal level (Haythornthwaite, 2005; Matthyssens et al., 2008). Not only people have been conditioned by this change, but the business world, which has had to adapt to the new methods of conducting business (Saura et al., 2019). Therefore companies had to change their way of reaching customers, doing business or using different technological tools that have allowed greater effectiveness and profitability (Martínez-Navalón et al., 2020; Ribeiro-Navarrete et al., 2021). One of the areas of the company that has been specifically affected by these changes has been marketing (Lagrosen, 2005). In particular, companies had to implement digital marketing, i.e. to promote their products and services through the internet. That is why traditional marketing has been affected in most cases, because companies had to invest more in digital marketing, leaving aside traditional marketing.

According to Morozan et al. (2009) through digital marketing it is possible to promote products and services using digital distribution channels to reach consumers in a relevant, personal and cost-effective way. Digital marketing strategies can measure multiple factors, such as sales or conversions, to time spent viewing a website or preferences. Therefore digital marketing allows for much more flexibility and full customer treatment. Also, it enables a personalisation of the strategy that is more tailored to the target audience. In addition to this, digital marketing allows to have a clear information about products and services, has a greater engagement of customers or enables instant purchase (Yasmin et al., 2015). Therefore, companies should try to find out through digital channels what their customers want and demand, as this is directly related to customer satisfaction and trust towards the product and services (Gelashvili et al., 2021).

In the meantime, traditional marketing is based on promotional strategies such as direct sales, television, radio, mail and print media (Cant and Wiid, 2016). In most cases, traditional marketing reaches a local audience more easily than other types of marketing and longevity is the main reason why people are used to traditional marketing (Todor, 2016). According to study elaborated by Kashani et al. (2005) traditional marketing focuses on the immediate “consumers” of the company's products and services who are defined as the “next in line”. Companies using the traditional marketing system must plan, implement and control the strategies to achieve the proposed objectives, in addition to this they must set marketing goals for the company (Armstrong et al., 2009). Traditional marketing methods to reach the customers are different among them it is possible to distinguish newspapers, radio, TV, billboards along roads and highways, etc. (Sinha, 2018).

Key Terms in this Chapter

Marketing : The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large (AMA, 2017).

Marketing Strategy : Marketing strategy refers to an organization’s integrated pattern of decisions that specify its crucial choices concerning products, markets, marketing activities and marketing resources in the creation, communication and/or delivery of products that offer value to customers in exchanges with the organization and thereby enables the organization to achieve specific objectives (Varadarajan, 2010).

Digital Marketing : Is the use of digital or social channels to promote a brand or reach consumers. This kind of marketing can be executed on the internet, social media, search engines, mobile devices and other channels (AMA, 2019).

Digitalisation : Is a strategic tool used by company for continuous development based on the implementation of technology (Sehlin et al., 2019).

Traditional Marketing : Is an offline form of advertising used to promote sales (Kumar et al., 2017).

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Traditional Marketing Versus Digital Marketing

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Today, the digital economy contributes decisively to increasing competitiveness, especially since a digital transformation involves migrating to new technological models, where digital marketing is a key part of the strategies of users’ growth and loyalty. The internet and digital marketing have become important factors in campaigns, which attract and retain internet users. This study aims to identify the main ways in which users can be gained and retained through the use of digital marketing. Digital technologies can monitor behaviours, can analyse the content of requests, problems, assessments, both on the platforms of organizations and on social networks. Organizations need to understand how favourable assessments will result in the outcome that the marketing department needs to achieve.

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digital marketing vs. traditional marketing literature review and practical lessons

The Digital Marketing Toolkit: A Literature Review for the Identification of Digital Marketing Channels and Platforms

  • First Online: 08 July 2020

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digital marketing vs. traditional marketing literature review and practical lessons

  • Marc K. Peter   ORCID: orcid.org/0000-0002-2897-0389 3 &
  • Martina Dalla Vecchia 3  

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Digital transformation, driven by technological advances and changing customer requirements, is stimulating the use of digital marketing. 11% of Swiss organizations regard digital marketing as a key investment area as part of their overall digital transformation strategy, with over one third of Swiss organizations currently investing in new sales and marketing tools. Unfortunately, there are implementation gaps between Swiss small and medium-sized enterprises (SME) and large enterprises (LE). In short, SME are lagging behind LE and generally do not use digital marketing tools, channels, and platforms. Barriers that prevent SME from adopting higher digital marketing tools are cultural change, limited resources/high costs, technology, and expertise. The objective of this study is to close the knowledge gap and provide SME with an overview of the most important digital marketing tools based on a literature review in order to leverage the opportunity of digital technology in the marketing discipline and reduce the distance to LE. The literature review identified nineteen relevant articles. These articles include 162 citations of tools, channels, platforms, and methods, which can be used by SME to close the knowledge gap and thus take advantage of a new, digital marketing portfolio. The twenty-four unique digital marketing tools are presented based on a comparative analysis, with the eleven most often cited tools being defined and described. Potential for further research was identified.

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Peter, M.K., Dalla Vecchia, M. (2021). The Digital Marketing Toolkit: A Literature Review for the Identification of Digital Marketing Channels and Platforms. In: Dornberger, R. (eds) New Trends in Business Information Systems and Technology. Studies in Systems, Decision and Control, vol 294. Springer, Cham. https://doi.org/10.1007/978-3-030-48332-6_17

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Digital vs. Traditional Marketing: Lessons Learned

Digital vs. Traditional Marketing: Lessons Learned

D igital marketing is here to stay—and it’s a full-time job understanding it, keeping up with its latest developments and using it effectively. However, that doesn’t give bank marketers a license to abandon traditional marketing. Doing so at this stage would be throwing the baby out with the bathwater. Most institutions are best served by a thoughtful combination of both digital and traditional marketing techniques.

But when it comes to the optimal mix of digital and traditional marketing, there is no silver bullet that applies to every institution. It’s your job to find the right balance, based on the specifics of your bank’s strategy, segments and brand position.

As you finish your marketing plan for 2020, consider the key takeaways that came out of a series of discussions at the recent ABA Bank Marketing Conference. These are points that can help you find the best balance for your bank, maximize the success of your programs and further demonstrate the value marketing brings to your organization.

  • It’s time to update your marketing funnel

The days of expecting the customer to move linearly from awareness to consideration to purchase are over. After all, many young consumers don’t even trust advertising . Today, marketers focus instead on the customer’s “lifecycle,” (see diagram below). This updated approach accounts for the unique blend of multi-channel interactions—including web reviews, influencers and friend referrals—that move the consumer along the path to purchase. This path can meander, and there can also be short circuits where consumers skip entire steps. That’s why it’s critical to define who you are targeting and try to understand how your target segments learn about, buy and use the specific product or service you are selling. It may be more complicated than in the past, but it can also be more effective and less expensive.

digital marketing vs. traditional marketing literature review and practical lessons

  • “Video killed the radio star”

Even if you are too young to remember the Buggles 1979 hit by that name, the message is clear. We can all recognize what video on demand—especially YouTube—has done to traditional media like radio and local newspapers. Like live network TV before it, digital video is unparalleled for brand building and creating a powerful emotional connection with your audience. And the good news is that the ads on many digital channels are much more cost effective to produce and run than either network TV or print ads.

  • The future is addressable

Just when we started getting good at developing personas, the world began moving to the next stage— addressable media . Advances in customer data management and media technology are now enabling savvy marketers to move beyond personas to target the exact people they want as customers. Bank marketers have been doing that with direct mail for years, but recent advances allow you to use customer IP addresses or set-top boxes to target them on their digital devices or TVs. The first step is to analyze your existing customer base to identify what your best customers look like. Then you use data analytics to find prospects that have similar attributes. Finally, you work with an agency that is “addressable-savvy” to use everything from digital display, search engine marketing, paid social and addressable TV to reach the exact people you want as customers.

  • Digital is fast and cheap

This statement, in a nutshell, explains why digital media has grown so rapidly—and is expected to eclipse traditional media spend in 2019. Digital creative is often faster to develop than traditional print or television. You can get it “on air” and online almost instantaneously. And you can easily do A/B testing, measure results—and adjust your creative or message—in hours or days instead of weeks or months. Regarding cost, you don’t have to buy a three-month flight of TV or radio at 100 GRPs. You can set an upper limit of $50 or $50,000 to your campaign and see how it performs before committing additional dollars.

  • Digital is often used for the wrong things

Often because it’s fast and cheap—or sometimes just because it’s the “shiny new toy”—digital marketing ends up being used for purposes it’s not well suited for. For example, if you are moving into a new geographic area and your brand awareness is low, traditional media like TV or billboards work much better than an exclusive diet of banner ads and paid search. What is needed here is an understanding of the target consumer’s learning and buying journey to ensure that you are delivering the right message and content at the right time via the right media channel. (See diagram below.)

digital marketing vs. traditional marketing literature review and practical lessons

  • Marketing automation is the ‘supercharger’

A key advantage of digital advertising is that it engages the customer or prospect in a conversation rather than a one-sided monologue, as with traditional advertising. (The underlying message of traditional advertising is: “We are great and you should buy our product.”) However, this unique capability of digital can reach its full potential only if you or your agency partner has the technology to see what content each consumer engages with—and to tailor a response based on that intel. Without campaign automation and a content management system, your digital marketing will end up being much like traditional advertising on a computer or mobile screen—a digital billboard with limited ability to have a relevant conversation.

Mark Gibson is senior consultant at Capital Performance Group , a strategic consulting firm that provides advisory, planning, analytic and project management services to the financial services industry. Email: [email protected] . LinkedIn .

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Traditional Marketing vs. Digital Marketing

Stack of newspapers with a smart phone laying on them

Traditional forms of marketing blossomed in the middle and late parts of the 20th century, although the roots stretch much further back. 1 When you watch a TV commercial or read an advertisement in a magazine, you're engaging with traditional marketing. By contrast, digital marketing encompasses the online world. In this post, you’ll learn about the differences between traditional and digital marketing, the advantages offered by digital marketing and where the future of marketing is heading.

What is Traditional Marketing?

Traditional marketing is any form of offline advertising. 1 That includes the banner trailing behind the Goodyear Blimp, flyers for guitar lessons, billboards, direct-response mail, Super Bowl TV commercials and full-page advertisements in the Sunday edition of The New York Times.

Common Forms of Traditional Marketing

The following list is not exhaustive but covers the four major categories that make up the bulk of traditional marketing strategies and traditional marketing campaigns.

  • Print advertising comprises advertisements in newspapers, journals and magazines
  • Broadcast advertising refers to radio and television commercials
  • Telemarketing is the practice of calling prospective customers on the phone to solicit interest in a product or service
  • Direct mail encompasses sales and marketing materials sent directly to the consumer, often unsolicited. It’s also commonly referred to as junk mail

What is Digital Marketing?

Digital marketing refers to all forms of marketing that take place online. 2 This includes the ads that play before YouTube videos, sponsored Facebook posts, banner ads and email newsletters. Even the fun listicle articles you forward to your friends and that helpful blog post on how to change your car’s oil often fall into this category.

Common Forms of Digital Marketing

The following four digital marketing channels constitute some of the most commonly utilized ways to engage with potential customers online.

Pay-Per-Click (PPC)

This is a form of advertising in which marketers bid on select keywords and phrases. The website displays the winner's ad, and the marketer only pays for each user’s click on it.

Email Marketing

Email marketing is essentially direct mail marketing for the digital age. Marketers send emails to prospective customers to raise awareness, drive engagement or accomplish other goals of the marketing campaign.

Content Marketing

Content marketing is a less direct approach that lets brands engage with consumers by providing value, usually in the form of education. It often takes the form of an informative blog post or video.

Search Engine Optimization (SEO)

SEO is the practice of applying methods to websites and web pages so they appear higher on search engine results pages (SERPs). SEO is often used in conjunction with content marketing to drive organic search traffic to the content.

Digital Marketing Advantages

In the past three decades, traditional methods of marketing have lost ground to digital marketing. According to a survey by Gartner, on average businesses devote 28% of their marketing budget to traditional forms of marketing. 3 Prior to 1990, traditional marketing methods accounted for 100% of business marketing budgets since digital marketing did not exist. The rapid move toward digital marketing reflects a shift away from traditional marketing outlets.

With the popularity of smartphones and internet consumption reaching ubiquitous status across the developed world, it is imperative to meet consumers in the digital landscape. However, that doesn’t fully explain why marketers have shifted most of their time and energy toward digital marketing.

Digital marketing offers multiple advantages over traditional marketing methods. The most prominent ones include:

Granular Targeting

In the past, demographic targeting was a blunt instrument. There simply wasn’t an effective way to directly target specific audiences. At best, you could narrow your audience down somewhat using market research. If you primarily sold to women aged 25 to 34 with a college degree and an interest in cosmetics, you might rely on demographic surveys to identify a TV show or magazine that reached a large number of these individuals.

However, you’d invariably end up wasting a significant portion of your advertising budget getting your ad in front of people outside your target market or group. PPC advertising tools enable you to create an audience that perfectly matches your ideal customer. 2 Social media platforms, like Facebook, for example, let you filter who will see your ads by demographic markers and stated interests. Amazon and Google display ads to individuals who search for your selected keywords.

Detailed Analytics

Historically, marketing as a field suffered from a lack of solid data. Marketing pioneer John Wanamaker famously remarked, “Half the money I spend on advertising is wasted; the trouble is I don't know which half.” 5 With the widespread availability of detailed reporting with analytic tools and user-friendly dashboards, advertisers are now highly aware of the efficacy of each spent cent. Digital marketing has turned the advertising field into an increasingly metric-heavy, efficiency-driven arena.

Is Traditional Marketing Dead?

A recent albeit modest reversal in the trend toward more spending on digital advertising suggests we may have reached an equilibrium point. 3 Consumers are still watching television, viewing print ads, opening the mail and glancing up at billboards on their drive to work. Marketing professionals who ignore traditional marketing methods do so at their own peril.

The Future of Traditional and Digital Marketing

Based on current trends, it appears that digital marketing will continue to predominate, although traditional marketing methods should hold ground. 3 As the field turns increasingly data heavy, successful marketers will need to hone their number-crunching skills more so than in the past. Emergent digital advertising strategies like PPC campaigns and SEO content writing will become increasingly competitive.

Prepare to Become a Leader in Marketing

Are you a marketing maven ready to move up in your career? Build on your experience with an Online Master of Science in Marketing (MSM) from William & Mary. The online master's in marketing lets you:

  • Learn more industry-specific skills than you’d get with a general MBA degree
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The Online MSM is a personally tailored experience for working professionals, designed to help you achieve your specific career goals. In this program, you’ll develop unique analytical, strategic and creative skills that comprise your first step toward a dynamic new career trajectory. William & Mary’s world-class faculty provide an unparalleled education that trains you not only in the tools and techniques successful marketers use, but the mindset required for strategic, effective, empathetic leadership. At William & Mary, you’ll prepare to thrive in an ever-changing field, build a culture of openness on your marketing team, and view challenges not as obstacles, but opportunities.

Speak with an Admissions Outreach Advisor today to learn more. Schedule a call.

  • Retrieved on April 5, 2023, from mailchimp.com/resources/traditional-marketing
  • Retrieved on April 5, 2023, from mailchimp.com/marketing-glossary/digital-marketing
  • Retrieved on April 5, 2023, from hbr.org/2022/04/why-marketers-are-returning-to-traditional-advertising
  • Retrieved on April 18th, 2023, from digitalscholar.in/history-and-evolution-of-digital-marketing
  • Retrieved on April 5, 2023, from demandsage.com/digital-marketing-statistics

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The Impact of Digital Marketing vs. Traditional Marketing on Consumer Buying Behavior

Profile image of Fidan Qerimi

HighTech and Innovation Journal

Objectives: This research aims to measure the impact of digital marketing vs. traditional marketing on consumer behavior by analyzing their motives and reasons related to the orientation and purchase of products or services through social media and identifying the differences in marketing strategies used depending on the demographics of respondents. Methods: The research was realized based on primary data. For the realization of the research objectives and questions, a quantitative method was used, where 400 citizens of Kosovo were a part of the research. Findings: Based on the ordinary least squares (OLS) model, it turned out that the two marketing types impact consumer buying behavior, but digital marketing turned out to be the indicator with the greatest impact on deciding to make purchases. Also, based on the t-test and ANOVA, there was no significant difference in using traditional and digital marketing types depending on demographic variables. Novelty/improvement:Through this ...

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    Objectives: This research aims to measure the impact of digital marketing vs. traditional marketing on consumer behavior by analyzing their motives and reasons related to the orientation and purchase of products or services through social media and identifying the differences in marketing strategies used depending on the demographics of respondents.

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