level 2 support engineer resume

• Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Support Engineer Resumes:

• Responding to customer support tickets and providing solutions for technical issues
• Documenting troubleshooting steps and customer interactions in a knowledge base or CRM system
• Collaborating with product development teams to report bugs and suggest improvements based on customer feedback
• Creating and updating technical documentation, manuals, and support guides for end-users
• Conducting remote sessions to diagnose and resolve complex software or hardware problems
• Providing training to customers on how to use products or services effectively
• Monitoring system performance and proactively addressing potential issues
• Participating in the development and delivery of product updates and patches
• Assisting with the onboarding of new users by setting up accounts and providing initial guidance
• Testing new features and tools before they are rolled out to ensure they are user-ready
• Working with the support team to develop strategies for improving customer satisfaction and reducing response times
• Engaging in continuous learning to stay updated on product changes and industry best practices

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Support Engineer Resume Example:

• Customer service excellence
• Technical troubleshooting and diagnostics
• Knowledge base development
• Process optimization
• Incident management
• Product testing and feedback analysis
• Interdepartmental collaboration
• Training program design and delivery
• System performance monitoring
• Software patch development and deployment
• Technical documentation and guide creation
• Remote support and diagnostic techniques
• User experience enhancement
• Client relationship management
• Proactive issue detection and resolution
• Time management and prioritization
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Adaptability to new technologies and trends
• Self-service support facilitation

Top Skills & Keywords for Support Engineer Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Technical Support
• Customer Service
• Network Administration
• System Administration
• Database Management
• Scripting and Automation
• Software Installation and Configuration
• Hardware and Software Troubleshooting
• Knowledge of Operating Systems (e.g., Windows, Linux)
• Virtualization Technologies
• IT Security and Data Privacy

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Customer Service and Relationship Management
• Technical Aptitude and Knowledge
• Attention to Detail and Accuracy
• Adaptability and Flexibility
• Time Management and Prioritization
• Collaboration and Teamwork
• Empathy and Patience
• Analytical Thinking and Data Analysis
• Continuous Learning and Self-Development
• Stress Management and Resilience

Resume Action Verbs for Support Engineers:

• Troubleshot
• Collaborated
• Implemented
• Investigated

Generate Your Resume Summary

Resume FAQs for Support Engineers:

How long should i make my support engineer resume, what is the best way to format a support engineer resume, which keywords are important to highlight in a support engineer resume, how should i write my resume if i have no experience as a support engineer, compare your support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Support Engineers:

Technical support engineer, it support specialist, desktop support engineer, it support analyst, systems engineer, it service manager, it support manager, network engineer.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Engineering Resumes
• Technical Support Resume Guide & Examples

Technical Support Engineer Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Technical Support Engineer
• IT Support Specialist
• System Administrator

Get advice on each section of your resume:

Jump to a resource:

• Technical Support Engineer Resume Tips

Technical Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., technical support engineer resume sample.

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your technical support engineer resume in 2024,    mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

IT Support Specialist Resume Sample

System administrator resume sample.

As a hiring manager who has recruited technical support engineers at companies like Google, Microsoft, and Apple, I've seen firsthand what makes a resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your technical skills

Employers want to see that you have the technical skills necessary to succeed in the role. Be sure to highlight your proficiency in:

• Operating systems like Windows, macOS, and Linux
• Networking protocols such as TCP/IP, DNS, and DHCP
• Troubleshooting tools like Wireshark and Splunk
• Scripting languages such as Python, Bash, and PowerShell

Don't just list the skills, but provide specific examples of how you've used them. For instance:

• Resolved 150+ technical issues per week using advanced troubleshooting techniques and diagnostic tools like Wireshark
• Automated common support tasks using Python and Bash scripts, reducing average ticket resolution time by 30%

   Quantify your impact

Numbers speak louder than words. Whenever possible, quantify your achievements to show the impact you've had in previous roles. Compare:

• Provided technical support to customers
• Maintained a 98% customer satisfaction rating while handling 50+ support requests daily
• Reduced average ticket resolution time by 25% through process improvements and automation

The latter examples provide concrete evidence of your abilities and show employers the value you can bring to their organization.

   Showcase your soft skills

Technical skills are important, but soft skills are equally crucial for success in a technical support role. Highlight your ability to:

• Communicate complex technical concepts to non-technical users
• Work collaboratively with cross-functional teams
• Remain calm and professional under pressure
• Continuously learn and adapt to new technologies

For example:

Collaborated with development teams to identify and resolve complex software issues, ensuring 99.9% system uptime for over 10,000 users

This showcases your communication, teamwork, and problem-solving skills in a real-world context.

   Tailor your resume to the job

One size does not fit all when it comes to resumes. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description
• Highlighting relevant skills and experience
• Removing irrelevant information

For instance, if the job requires experience with cloud technologies, emphasize your work with platforms like AWS or Azure. If the company uses a specific ticketing system, mention your familiarity with it.

Tailoring your resume shows employers that you've taken the time to understand their needs and are a strong fit for the role.

   Include relevant certifications

In the technical support field, certifications can be a valuable way to demonstrate your expertise and commitment to professional development. Some common certifications include:

• CompTIA A+, Network+, and Security+
• ITIL Foundation
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

When listing certifications on your resume, be sure to include the full name of the certification, the issuing organization, and the date you earned it. For example:

• CompTIA A+ Certification | CompTIA | June 2020
• ITIL Foundation Certification | Axelos | March 2022

   Demonstrate your problem-solving skills

At its core, technical support is about problem-solving. Employers want to see that you have the ability to diagnose issues, think critically, and find creative solutions. Use your resume to highlight specific examples of how you've tackled complex problems in previous roles.

For instance:

• Investigated and resolved a critical system outage affecting 5,000+ users, identifying a previously unknown software bug and implementing a patch to prevent future occurrences
• Developed a troubleshooting guide for common network issues, reducing average resolution time by 40% and empowering junior technicians to handle more complex cases

These examples demonstrate your analytical thinking, technical expertise, and ability to make a real impact in a support role.

Writing Your Technical Support Engineer Resume: Section By Section

  summary.

A resume summary for a Technical Support Engineer role is optional, but can be useful if you want to provide additional context or highlight key skills and experience that may not be immediately obvious from the rest of your resume. It's a brief paragraph at the top of your resume that gives an overview of your professional background and qualifications.

However, it's important to avoid using an objective statement, which is an outdated resume element that focuses on what you want from an employer, rather than what you can offer them. Instead, use the summary to showcase your most relevant skills, experience, and achievements that align with the Technical Support Engineer position you're targeting.

To learn how to write an effective resume summary for your Technical Support Engineer resume, or figure out if you need one, please read Technical Support Engineer Resume Summary Examples , or Technical Support Engineer Resume Objective Examples .

1. Highlight technical support skills

When writing your Technical Support Engineer resume summary, focus on your most relevant technical skills and experience. Highlight your expertise in troubleshooting, problem-solving, and customer support.

For example, instead of using generic statements like this:

• Experienced Technical Support Engineer with a proven track record of success
• Hardworking and dedicated professional with strong communication skills

Use specific examples that showcase your technical support abilities:

• Technical Support Engineer with 5+ years of experience troubleshooting complex hardware and software issues for enterprise clients
• Skilled in remote desktop support, network diagnostics, and customer communication to resolve tickets efficiently

2. Tailor your summary to the job

While it's important to highlight your overall qualifications in your resume summary, you should also tailor it to the specific Technical Support Engineer position you're applying for. Review the job description carefully and identify the key skills, experience, and qualifications the employer is looking for.

Then, incorporate those elements into your summary. For example, if the job emphasizes experience with certain software or systems, mention your expertise with those specific tools.

Technical Support Engineer with 3+ years of experience providing software and hardware support for XYZ Company's enterprise products. Skilled in troubleshooting issues with ABC software suite, remote desktop support, and documenting solutions in the company's knowledge base. Committed to delivering exceptional customer service and resolving complex technical problems efficiently.

  Experience

Your work experience section is the most important part of your technical support engineer resume. It's where you show hiring managers how you've applied your technical skills to solve customer issues, improve processes, and deliver results.

In this section, we'll cover what to focus on in your work experience section, and share examples of what to do (and what to avoid).

1. Use strong technical support action verbs

When describing your work experience, use powerful action verbs that highlight your technical support skills and accomplishments. Avoid generic phrases like 'responsible for' or 'participated in'. Instead, use verbs that show you took ownership and drove results.

• Troubleshot and resolved complex hardware and software issues for clients
• Diagnosed system failures and implemented solutions to improve uptime
• Collaborated with cross-functional teams to develop knowledgebase articles and training materials

Also, avoid repeating the same verbs over and over. Vary your language to keep your bullet points engaging.

2. Quantify your technical support achievements

Numbers jump off the page and grab attention. Whenever possible, include metrics that demonstrate the impact of your technical support work. Share things like:

• Number of support tickets or cases handled daily/weekly/monthly
• Average resolution time for tickets
• Customer satisfaction scores
• Percentage by which you reduced ticket backlog or improved first call resolution rate

Resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating and averaging a 15-minute resolution time.

3. Highlight your technical skills and tools

Hiring managers want to see evidence of the specific technical skills and tools required for the job. As you describe your work experience, naturally incorporate technologies, systems and processes you've worked with.

• Provided level 1-3 support for Windows, Mac, and Linux operating systems
• Maintained, updated and patched Windows servers and endpoints using Active Directory and SCCM
• Used Zendesk to manage, prioritize and resolve support tickets

Avoid simply listing skills without context, like this:

• Technical skills: Windows, Linux, Zendesk, Active Directory, SCCM

4. Show your career progression

Hiring managers love to see growth and progression on your resume. If you've been promoted, taken on increasing responsibilities, or worked on progressively more complex technical issues, make that clear.

One way to do this is by breaking out different roles within the same company, like this:

ABC Company Senior Technical Support Engineer (2018-Present) - Led a team of 5 support engineers... - Developed and delivered training... Technical Support Engineer (2016-2018) - Provided level 2 technical support... - Resolved an average of 40 tickets per week...

If you haven't had formal promotions, you can still show progression through your achievements and the skills you've developed over time.

  Education

The education section of your technical support engineer resume should be concise and highlight your relevant academic background. It's an opportunity to showcase your qualifications and demonstrate your commitment to learning and professional development in the tech support field.

1. List your degrees in reverse chronological order

Start with your most recent or highest degree first. Include the name of the institution, the degree earned, and the year of graduation.

Here's an example of how to format your education:

• Bachelor of Science in Computer Science, XYZ University, 2018
• Associate of Applied Science in Information Technology, ABC Community College, 2016

Avoid listing outdated or irrelevant education, such as:

• High School Diploma, Anytown High School, 2010

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can strengthen your education section by including relevant coursework, projects, or academic achievements.

Bachelor of Science in Information Technology, ABC University, 2020 Relevant Coursework: Network Administration, Database Management, Cybersecurity Senior Project: Developed a mobile app for IT service management

Avoid listing generic or unrelated coursework, such as:

• Introduction to Psychology
• English Composition I

3. Include certifications and professional development

Showcase your commitment to learning and staying up-to-date with industry trends by listing relevant certifications and professional development courses in your education section.

• CompTIA A+ Certification, 2019
• ITIL Foundation Certificate in IT Service Management, 2020

Avoid listing outdated or irrelevant certifications, such as:

• Microsoft Office Specialist, 2012

4. Tailor your education section for senior-level positions

If you're a senior-level technical support engineer with extensive work experience, your education section should be brief and focused on your most relevant and impressive academic achievements.

Here's an example of a concise education section for a senior-level candidate:

Master of Science in Computer Science, XYZ University Bachelor of Science in Information Technology, ABC University

Avoid listing graduation dates or outdated education, such as:

Associate of Applied Science in Computer Information Systems, DEF Community College, 1995

  Skills

Your skills section is one of the most important parts of your technical support engineer resume. It's where you showcase your technical expertise and knowledge to potential employers. To make your skills section stand out, follow these tips:

1. Highlight relevant technical skills

As a technical support engineer, you need to have a wide range of technical skills. Focus on the skills that are most relevant to the job you're applying for. Some examples of technical skills to include are:

• Operating Systems : Windows, Linux, macOS
• Networking : TCP/IP, DNS, DHCP, VPN
• Programming Languages : Python, Java, C++
• Troubleshooting Tools : Wireshark, Ping, Traceroute

Make sure to list the specific technologies and tools you're proficient in. Avoid generic terms like "programming" or "networking" without listing the specific skills.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco IOS Databases : MySQL, MongoDB, Oracle Scripting : Python, Bash, PowerShell

Avoid a disorganized skills section like this:

Technical Skills: Windows, Linux, Python, TCP/IP, MySQL, Cisco, Java, Active Directory, Wireshark, Microsoft Office

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can give employers a better idea of your expertise. For example:

Python (Expert) Java (Advanced) C++ (Intermediate) Ruby (Beginner)

However, only use proficiency levels if you're confident in your abilities. Don't claim to be an expert in a skill if you only have basic knowledge. It's better to leave off the proficiency level than to overstate your abilities.

4. Optimize for Applicant Tracking Systems (ATS)

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To make sure your resume passes through the ATS, use the exact keywords and phrases from the job description in your skills section.

For example, if the job description mentions "experience with Cisco networking equipment," make sure to include "Cisco" in your skills section. Don't just list "networking equipment" without mentioning the specific brand.

Skills For Technical Support Engineer Resumes

Here are examples of popular skills from Technical Support Engineer job descriptions that you can include on your resume.

• Troubleshooting
• Customer Service
• Project Management
• Software Installation
• Technical Support
• Telecommunications
• Dynamic Host Configuration Protocol (DHCP)
• IT Service Management

Skills Word Cloud For Technical Support Engineer Resumes

This word cloud highlights the important keywords that appear on Technical Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, civil engineer.

Environmental Engineer

Procurement

• Planning Engineer Resume Guide
• SQL Developer Resume Guide
• Software Architect Resume Guide
• Mechanical Engineer Resume Guide
• Full Stack Developer Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Technical Support Resume Guide & Examples for 2022

Improve your Technical Support Engineer resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Technical Support Engineer resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Technical Support Engineer skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Technical Support Engineer Resumes

• Template #1: Technical Support Engineer
• Template #2: Technical Support Engineer
• Template #3: IT Support Specialist
• Template #4: System Administrator
• Skills for Technical Support Engineer Resumes
• Free Technical Support Engineer Resume Review
• Other Engineering Resumes
• Technical Support Engineer Interview Guide
• Technical Support Engineer Sample Cover Letters
• Alternative Careers to a Technical Support Engineer
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 5 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 5 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

IT Support Engineer Resume Examples

Writing a resume for an IT Support Engineer role can be daunting, especially when you are trying to showcase your technical aptitude and highlight your relevant work experience. Crafting a strong resume is a key component of the job search process, helping you stand out from the competition and present yourself in the best light possible. This guide can help you create a compelling resume for IT Support Engineer roles, and provide you with examples to help you get started.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

IT Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT Support Engineer with 6+ years of experience in supporting IT systems, managing personnel, and troubleshooting hardware and software issues. My expertise lies in deploying, maintaining, and troubleshooting computer networks and systems. I possess excellent interpersonal, communication, and problem- solving skills. I am comfortable working in both Windows and Mac operating systems and have a deep understanding of local area networks (LANs). In addition, I have a proven track record of providing outstanding technical support to customers.

Core Skills :

• Good knowledge of Windows and Mac Operating Systems
• Ability to troubleshoot hardware and software problems
• Skilled in supporting IT systems and networks
• Strong problem- solving and communication skills
• Excellent customer service skills

Professional Experience : IT Support Engineer, ABC Company, 2014- Present

• Provide technical support to customers and employees
• Install, configure, and maintain computer hardware and software
• Troubleshoot network and system issues
• Implement security measures for networks and systems
• Develop and implement IT policies and procedures
• Train users on the use of hardware and software

Education : Bachelor of Science in Computer Science, ABC University, 2014 Certificate in Networking, ABC College, 2012 Certificate in IT Support, ABC Institute, 2011

Create My Resume

Build a professional resume in just minutes for free.

IT Support Engineer Resume with No Experience

Recent college graduate with a Bachelor of Science in Information Technology and a commitment to providing quality IT support. Enthusiastic about troubleshooting IT issues and providing end- user support, with a strong desire to learn and grow.

• Excellent communication skills
• Knowledge of IT systems and software
• Excellent problem- solving and troubleshooting skills
• Strong organizational skills
• Ability to stay up to date with new technologies

Responsibilities

• Respond to customer inquiries in a timely and efficient manner
• Troubleshoot IT issues and provide solutions
• Install and configure hardware, software, and networks
• Ensure all IT systems are functioning properly
• Provide training and technical support to end users
• Research and recommend new technology solutions
• Maintain documentation and records of system updates and repairs

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Engineer Resume with 2 Years of Experience

Results- oriented IT Support Engineer with two years of experience in providing technical advice and solving hardware, software and network related issues. Skilled in customer service, information systems and problem solving. Able to provide timely and effective solutions to complex technical problems. Excellent communication, organizational and project management skills.

• Technical Support
• Hardware/Software Troubleshooting
• Network Maintenance
• Remote Access
• Data Backup/Restoration
• Customer Service
• PC/Server Configuration
• Problem Solving
• Time Management

Responsibilities :

• Installed, configured and troubleshoot hardware, software, and network related issues
• Provided technical assistance to customers over the phone and in person
• Provided remote technical assistance to customers
• Resolved hardware and software issues in a timely manner
• Created and maintained detailed documentation of hardware and software configurations
• Performed regular maintenance on hardware, software and network systems
• Assisted in the training and development of end users
• Developed and implemented system and network security policies
• Monitored server performance and network health
• Managed user accounts and application access

Experience 2+ Years

IT Support Engineer Resume with 5 Years of Experience

I am an experienced IT Support Engineer with 5 years of experience providing hardware and software technical assistance and troubleshooting. I have excellent troubleshooting, customer service, and problem- solving skills. I have an eye for detail and am capable of working independently or as part of a team. I possess solid knowledge of Windows and Mac OS, networking, and server administration. I am confident that I could be an asset to any organization that I work with.

• Strong knowledge of Windows and Mac OS
• Experience with server administration
• Solid understanding of networking
• Extensive troubleshooting and problem- solving skills
• Ability to work independently or as part of a team
• Attention to detail
• Provide technical assistance and troubleshooting to customers
• Resolve hardware and software issues
• Install, configure, and maintain computer systems
• Perform system updates and upgrades
• Monitor server performance and status
• Resolve network and connectivity issues
• Maintain documentation and update system configurations
• Develop and implement security policies

Experience 5+ Years

Level Senior

IT Support Engineer Resume with 7 Years of Experience

Dedicated, professional IT professional with 7+ years of experience in IT support, software development and systems engineering. Possesses advanced knowledge of a broad range of programming languages and platforms, including C++, Java, JavaScript, and Python, as well as Microsoft SQL Server and Oracle. Experienced in troubleshooting, problem resolution and software development. Possesses effective communication skills and excellent customer service skills.

• Software Development
• Systems Engineering
• Troubleshooting
• Programming Languages
• Database Management
• Provided technical support for in- house systems, software and hardware.
• Resolved customer inquiries, both in person and over the telephone.
• Developed software applications and systems for clients, including database management and scripting.
• Installed and configured computer networks for clients.
• Created detailed documentation for complex procedures and processes.
• Assisted in the maintenance, troubleshooting and repair of server and computer systems.
• Provided training and ongoing support to end users.
• Performed routine system administration tasks, including user account setup and maintenance.

Experience 7+ Years

IT Support Engineer Resume with 10 Years of Experience

A highly motivated and experienced IT Support Engineer with over 10 years of experience in providing software and hardware related technical support to both customers and client organizations. Skilled in troubleshooting and resolving complex network issues, maintenance of IT assets, and providing IT support for multiple operating systems. Experienced in managing and configuring IT infrastructure, and in implementing various IT solutions.

• Hardware & Software Troubleshooting
• Windows Server & Desktop Support
• Network Maintenance & Management
• IT Asset Management
• Technical Customer Support
• IT Infrastructure Configuration
• Systems Implementation & Automation
• Data Security & Backup Solutions
• Provided technical support to customers in need of assistance with varied software and hardware related issues.
• Performed troubleshooting and resolved complex network issues.
• Provided IT support for multiple operating systems.
• Managed and configured IT infrastructure.
• Implemented various IT solutions.
• Monitored, updated, and maintained all hardware and software assets.
• Assisted with the installation and configuration of hardware and software products.
• Configured and maintained data backup solutions.
• Performed system security management and data security operations.
• Provided technical support and guidance to customers.
• Assisted with network management and maintenance.
• Performed system automation and deployment.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Engineer Resume with 15 Years of Experience

Highly experienced IT Support Engineer with 15 years of hands- on experience in troubleshooting, configuring, and repairing a wide range of network infrastructure devices and software applications. Skilled in implementing, maintaining, and administering data networks, while working collaboratively with various departments and external vendors. Adept at meeting SLAs and providing timely resolution to customer issues. Proven ability to work independently and in team environments.

• Networking & Infrastructure Administration
• Active Directory & Group Policy Management
• Systems Design & Architecture
• Network Security
• System Troubleshooting & Maintenance
• Technical Support & Documentation
• Vendor Relations & Negotiation
• Deployed, configured and maintained Windows Servers and workstations, LAN/WAN and other network devices
• Managed and maintained Active Directory, Group Policy, and other user and system resources
• Analyzed and troubleshooted a variety of technical issues related to server, workstations, and network infrastructure
• Ensured system stability, reliability, and compliance with latest security standards
• Assisted with the design and implementation of corporate data/voice networks
• Provided 24/7 technical support to end users and other IT staffs
• Drafted and maintained technical documentation and procedures

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Engineer resume?

When applying for an IT Support Engineer role, having an effective resume is crucial to make a great first impression on potential employers. Here are the top components to include in an IT Support Engineer resume:

• Work Experience: List your work experience in order of relevance, starting with your most recent job. Include the name of the employer, job title, dates employed, and a brief overview of your job responsibilities.
• Technical Skills: List the operating systems, programming languages, hardware, and other IT-related skills that you are proficient in.
• Certifications: Include any IT-related certifications that you have achieved.
• Education: List your educational background including degrees and any specialized IT training.
• Personal Projects: List any personal or open-source IT projects that you have completed.
• Soft Skills: Include any transferable skills that you possess such as problem solving, communication, and interpersonal skills.

By including these components in your IT Support Engineer resume, you can present yourself as an experienced, qualified professional who is ready to hit the ground running in a new position.

What is a good summary for a IT Support Engineer resume?

An IT Support Engineer resume should focus on the candidate’s skill in troubleshooting and resolving complex technical issues, as well as their experience with a variety of hardware and software systems. They should have a good understanding of networking, be able to work independently and as part of a team, and have strong problem-solving and analytical skills. The resume should also highlight the candidate’s ability to effectively communicate with users and colleagues, as well as their proficiency in writing technical documentation. Candidates should include any certifications or experience they may have related to their field, as well as any relevant education or training.

What is a good objective for a IT Support Engineer resume?

A IT Support Engineer plays a critical role in keeping businesses running and up to date on hardware and software. Having a good objective on a resume can help to capture the attention of potential employers and set the tone for the rest of the resume. A good objective for a IT Support Engineer resume should highlight the candidate’s technical expertise, ability to troubleshoot and solve problems, customer service experience, and desire to learn and stay up to date with the newest technology.

Here are some examples of objectives for a IT Support Engineer resume:

• Utilize my 5+ years of customer service and technical experience to provide high quality IT support to clients
• Proactively identify and resolve technical issues and maintain optimal performance of all systems
• Leverage my experience in network configuration, software and hardware installation, and system troubleshooting to provide excellent IT support
• Effectively communicate technical requirements and solutions to non-technical users
• Develop customer service skills to understand customer needs and determine the best solutions
• Remain current on the latest developments in IT and use that knowledge to provide the best possible service

How do you list IT Support Engineer skills on a resume?

When writing your resume, leveraging the right set of IT Support Engineer skills can help you stand out from the competition. Depending on the job description and your experience, there are certain skills you should include in your resume to demonstrate your expertise. In this blog, we’ll discuss a list of IT Support Engineer skills to consider including on your resume.

Generally, IT Support Engineers should possess strong technical analysis, troubleshooting, and problem-solving skills. As an IT Support Engineer, you’ll be responsible for helping users navigate technology, providing technical support and training, and resolving any technical issues that arise.

To get started on your resume, first consider what type of IT Support Engineer role you’re applying for. Once you have identified the role you’re applying for, you can start to build out your list of IT Support Engineer skills.

Below are some of the most important IT Support Engineer skills to list on your resume:

• Technical Troubleshooting: Ability to identify and resolve software, hardware, and networking issues.
• User Support: Ability to provide technical assistance and user support to customers and users.
• Hardware Maintenance: Ability to configure, repair, and replace hardware components.
• Network Maintenance: Proficiency in configuring, monitoring, and maintaining networks.
• Database Administration: Knowledge of database concepts and the ability to create, maintain, and troubleshoot databases.
• Operating Systems: Knowledge of different operating systems, including Windows, Linux, and Mac OS.
• Cloud Computing: Ability to manage and configure cloud-based systems and applications.
• Security: Knowledge of data security protocols and best practices.
• Communication: Strong verbal, written, and interpersonal communication skills.

By including these IT Support Engineer skills on your resume, you can show potential employers that you have the technical know-how and skillset to be a successful IT Support Engineer.

What skills should I put on my resume for IT Support Engineer?

A resume for an IT Support Engineer role should include a well-rounded set of skills that showcase your technical abilities and knowledge. Here are some of the skills you should include on your resume:

• Troubleshooting: Identify, assess, and resolve technical issues quickly and efficiently.
• Analytical Thinking: Analyze customer’s problems and provide tailored solutions for them.
• Communication: Communicate technical solutions in a clear and concise manner to customers.
• Networking: Have a good understanding of networking components and systems.
• Technical Documentation: Create user manuals and technical documents for customers.
• Customer Service: Provide customer service that meets customer’s needs and expectations.
• Project Management: Manage multiple projects and tasks simultaneously.
• System Administration: Install, configure, and maintain servers, systems, and networks.
• Security: Implement security protocols to ensure customer data is secure.

Key takeaways for an IT Support Engineer resume

Writing a resume can be challenging for many job seekers, and IT Support Engineers, in particular, may be unsure of how best to showcase their skills and experience. As an experienced IT Support Engineer, you have a lot to offer potential employers. To effectively communicate your value, you need to highlight your technical skills and other relevant experiences in a clear and concise manner.

When crafting your resume, you should consider the following key takeaways to ensure that your qualifications stand out:

• Highlight Your Technical Knowledge: IT Support Engineers are required to understand and troubleshoot a variety of complex technologies. Showcase your technical knowledge by highlighting the specific technologies that you are proficient in. For example, you might include details about your experience with Linux, Windows, and Mac OS systems, as well as others.
• Demonstrate Problem Solving Skills: Employers are looking for IT Support Engineers who can identify, diagnose, and resolve problems quickly and efficiently. Highlight your problem solving skills by demonstrating the types of challenges you have faced and how you have successfully resolved them.
• Showcase Your Communication Skills: IT Support Engineers also need to be able to communicate complex technical information in an easy-to-understand manner. Showcase your communication skills by highlighting your ability to explain technical concepts to non-technical individuals.
• Include Related Experience: IT Support Engineers often come from a variety of backgrounds. If you have experience in related fields, such as customer service or help desk support, be sure to include it in your resume. This can help you stand out from other applicants and demonstrate your versatility.

By following these key takeaways, you can ensure that your resume stands out from other applicants and effectively showcases your skills and experience as an IT Support Engineer.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

• • Designed and implemented a scalable network topology using Cisco Nexus equipment, improving data throughput by 30%
• • Automated network security policy application, resulting in a 25% decrease in unauthorized access incidents
• • Lead a team to successfully migrate the data center network infrastructure, ensuring zero downtime for customer-facing services
• • Streamlined network monitoring by integrating SolarWinds, which cut down issue response times by 40%
• • Developed and executed a comprehensive disaster recovery plan that reduced potential data loss by up to 90%
• • Mentored 4 junior network engineers, enhancing the troubleshooting efficiency of the team by 35%
• • Collaborated on the AWS Wavelength project, ensuring sub-10ms latency for mobile edge computing applications
• • Configured and supported a multi-VPC AWS environment, streamlining deployment for several SaaS products
• • Executed network performance optimizations that boosted throughput by 20% without additional hardware costs
• • Introduced network segmentation strategies which enhanced the security of sensitive departmental data
• • Participated in after-hours on-call rotations, resolving 98% of critical incidents within the service-level agreement time
• • Monitored network health across 200+ devices, identifying and resolving issues within strict timeframes
• • Managed router and switch configuration for a 10,000+ user base, ensuring 99.9% network uptime
• • Reduced network oversubscription by 15% through strategic upgrade planning and resource allocation
• • Documented and standardized new network procedures to optimize ongoing maintenance schedules

5 L2 Network Engineer Resume Examples & Guide for 2024

Ensure your L2 network engineer resume highlights your proficiency with network protocols like IP, TCP/UDP, and STP. Clearly state your expertise in configuring and troubleshooting layer 2 technologies such as VLANs, VTP, and EtherChannel. Moreover, your L2 network engineer resume should showcase experience with network hardware like switches and bridges. Don't forget to include any relevant certifications, such as Cisco's CCNA or CCNP, that validate your technical acumen.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an L2 Network Engineer, articulating the complex technical projects you've managed on your resume can be challenging while ensuring non-technical managers can comprehend your expertise. Our guide provides tailored strategies to translate your technical accomplishments into clear, impactful bullets that resonate with all hiring managers, ensuring your resume stands out.

• [Job title] resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the l2 network engineer resume isn't the right one for you, take a look at other related guides we have:

• IT Support Manager Resume Example
• QA Analyst Resume Example
• Computer Technician Resume Example
• Statistical Programmer Resume Example
• IT Infrastructure Project Manager Resume Example
• Python Full Stack Developer Resume Example
• System Analyst Resume Example
• Computer Engineer Resume Example
• Cmm Programmer Resume Example
• IT Technician Resume Example

Designing your l2 network engineer resume format to catch recruiters' eyes

Your l2 network engineer resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your l2 network engineer resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your l2 network engineer resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Traditional sections, appreciated by recruiters, for your l2 network engineer resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the l2 network engineer role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Proficiency in configuring, managing, and troubleshooting VLANs, STP (Spanning Tree Protocol), and trunking technologies like 802.1Q.
• Hands-on experience with layer 2 network hardware such as switches, hubs, and bridges, including vendors like Cisco, Juniper, or Arista.
• Solid understanding of networking protocols relevant to layer 2 such as ARP, LLDP, and EtherChannel / Port Aggregation.
• Experience with network security practices, including setting up ACLs (Access Control Lists), port security, and understanding of 802.1X / NAC (Network Access Control).
• Ability to use network monitoring and analysis tools (such as Wireshark, SolarWinds, PRTG) for troubleshooting and optimizing network performance.

Essential tips for crafting your l2 network engineer resume experience section

The experience section is indeed the core of your l2 network engineer resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your l2 network engineer resume experience section, consider these guidelines:

• Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
• Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
• Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
• Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your l2 network engineer resume experience section.

• Led the deployment of a new VLAN architecture for the enterprise network across 20 locations, enhancing network security and performance.
• Collaborated with cross-functional teams to troubleshoot and resolve complex network outages, reducing downtime by 30%.
• Optimized network configurations, which increased data throughput by 25% for critical business applications supporting remote workforce.
• Designed and implemented a company-wide switch refresh project, upgrading 100+ devices, which resulted in improved performance and reliability.
• Managed firewall and security configurations for a network servicing over 10,000 users, ensuring robust security protocols were maintained.
• Initiated a network monitoring solution integration that reduced incident detection time by 40%, improving the response rate to network issues.
• Developed and executed a successful plan for the migration of data center networks to a virtualized environment, which increased resource utilization by 35%.
• Automated routine network maintenance tasks using custom scripting, saving the team approximately 10 hours per week.
• Served as the primary contact for ISP coordination and managed the WAN link upgrades that boosted the company’s internet bandwidth by 50%.
• Implemented Quality of Service (QoS) policies across the corporate network for prioritizing voice and video traffic, enhancing the quality of VoIP calls.
• Spearheaded a network segmentation project that significantly improved network security and management for client data processing.
• Handled the successful roll-out of a secure VPN solution for 500+ remote employees, enabling secure and flexible work environments.
• Managed network capacity planning and performed hardware upgrades that increased the data center’s capacity by 40%, meeting the growing demand for services.
• Contributed to reducing operational costs by 20% through the optimization of network device energy consumption.
• Provided significant enhancements to the disaster recovery plan by integrating a new backup network topology that improved recovery time objectives.
• Coordinated with vendors to ensure the successful deployment of network security appliances, directly bolstering network defenses.
• Participated in the adoption of SDN technologies that led to a more agile and programmable network infrastructure.
• Orchestrated a Wi-Fi network upgrade for a large campus area, enhancing connectivity for thousands of users including staff and visitors.
• Managed an inter-office LAN/MAN connectivity project covering three city locations, ensuring seamless network integration and data synchronization.
• Delivered comprehensive network documentation and training that helped increase the IT team’s efficiency in managing network resources.
• Successfully configured and supported a multi-vendor network environment, ensuring interoperability between Cisco, Juniper, and Huawei devices.
• Achieved a 99.9% network uptime by proactively addressing potential issues through continuous network performance monitoring and upgrades.
• Led an initiative to consolidate network data reporting which provided leadership with more accurate insights for decision making.
• Facilitated a series of network security audits that led to the implementation of enhanced encryption standards across corporate data transmissions.

Quantifying impact on your resume

• Incorporate the exact number of network devices you've managed or configured, demonstrating the scale of your responsibilities.
• Highlight the percentage reduction in network downtime achieved from your optimization efforts, showing your impact on reliability.
• Mention the number of network security incidents you've resolved, showcasing your skills in maintaining security protocols.
• Specify the volume of data traffic you've monitored daily or monthly, providing insight into your experience with large-scale networks.
• Detail the number of users supported by the networks you've managed, reflecting your ability to maintain performance in user-heavy environments.
• List the size of the teams you've collaborated with or led, indicating your teamwork and leadership abilities.
• Quantify the reduction in operational costs due to network improvements you've implemented, showing your contribution to financial efficiency.
• Present the number of successful network upgrades or migrations you've completed, establishing your effectiveness in project implementation.

Action verbs for your l2 network engineer resume

Lacking relevant l2 network engineer resume experience?

Learn how to write your l2 network engineer resume experience in spite of having no real-world (or applicable) experience for the job.

You should:

• Feature relevant projects or publications that could impress recruiters or showcase that you have the basic skill set for the job
• Shift the focus towards your people (communication, organization, etc.) skills to demonstrate that you're a quick learner and can easily adapt to a new environment
• Use the resume objective to not only highlight your accomplishments but also map out how your career plans are perfectly aligned with the company's vision
• Select either the functional-skill-based resume format (that puts the focus on your skills) or the hybrid one (balancing expertise with skills).

Recommended reads:

• How to List GPA on Your Resume
• When Should You Include Your High School on Your Resume?

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your l2 network engineer resume:

Switching Protocols

Routing Protocols

Network Configuration and Troubleshooting

IP Addressing and Subnetting

VLAN Configuration

Network Security Practices

Quality of Service (QoS)

Network Monitoring Tools

Wireless Technologies

VPN Configuration

Analytical Thinking

Problem-Solving

Time Management

Team Collaboration

Effective Communication

Adaptability

Attention to Detail

Customer Service Orientation

Self-Motivation

Project Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

The l2 network engineer resume sections you may underestimate: certifications and education

Your education and certifications provide insight into both your technical capabilities and personal attributes, such as perseverance. When crafting your l2 network engineer resume, consider how you present these elements:

• For your higher education degrees , prioritize listing those most relevant to the job or indicative of your academic dedication;
• Include applicable coursework as a stand-in for relevant experience or if it might impress recruiters;
• Include incomplete higher education only if it's pertinent to meeting job requirements;
• If your degree is from a renowned university, mention how often you made the Dean's list to underline academic excellence.

Regarding certifications, it's not necessary to list all of them. Instead, match up to three of your most recent or significant certificates with the technical skills required in the job description.

Below, we've selected some of the top industry certifications that could be vital additions to your l2 network engineer resume.

The top 5 certifications for your l2 network engineer resume:

• Certified Network Associate (CCNA) - Cisco
• Network+ (Network Plus) - CompTIA
• Certified Network Professional (CCNP) - Cisco
• Juniper Networks Certified Associate Junos (JNCIA-Junos) - Juniper Networks
• Certified Advanced Networking Specialist (CANS) - Global Information Assurance Certification (GIAC)

Mention specific courses or projects that are pertinent to the job you're applying for.

• How To Include Your Relevant Coursework On A Resume
• Perfecting the Education Section on Your Resume

Deciding between a resume summary or objective for your l2 network engineer role

Understanding the distinction between a resume summary and an objective is crucial for your l2 network engineer resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a l2 network engineer job

• Achieved CCNA and CCNP certified professional with a robust 5-year tenure specializing in network infrastructure, elicits a strong command in designing, implementing, and troubleshooting complex L2 architectures. Streamlined company operations by delivering a 30% reduction in network downtime at TechSolutions, showcasing a proven track record in enhancing network performance and security.
• Eager to apply my 7-year expertise in IT support and recent transition into network engineering, where I have effectively completed a year of intense on-the-job training in L2 networking, optimizing data flow for small to mid-sized business networks. Commended for the swift resolution of network issues and adept in monitoring tools like SolarWinds and Wireshark.
• Bringing forth a year of dedicated experience in software development alongside a fresh Cisco certification, I have reshaped my directional focus towards network engineering to fortify multi-tiered network designs & maintenance. Recognized for authoring a popular open-source networking tool adopted by local tech communities, demonstrating a unique blend of programming and networking insight.
• Transitioning from a successful 4-year cybersecurity career, I am keen to leverage my expertise in network security protocols and intrusion detection to forge a new path in network engineering. My analytical abilities, honed through rigorous threat assessments, will enrich L2 network designs with top-tier security measures.
• Aspiring to join the dynamic field of network engineering, my objective is to apply my Bachelor's in Information Technology and accrued internship experience in network configuration to strengthen and support essential L2 network operations. Highly motivated to embrace hands-on learning opportunities and contribute to proactive network solutions.
• Seeking an entry-level opportunity to dive into the intricacies of L2 network engineering with a focused and structured progression plan. Armed with a recent diploma in Network Systems and internship experience at a local ISP, my goal is to advance technical proficiencies while driving the successful execution of networking projects.

Extra sections to include in your l2 network engineer resume

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your l2 network engineer resume some of these personal and professional sections:

• Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
• Awards - to present those niche accolades that make your experience unique;
• Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
• Volunteering - your footprint within your local (or national/international) community.

Key takeaways

We've reached the end of our l2 network engineer resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your l2 network engineer resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own L2 Network Engineer resume?

• Resume Examples

How to Write a Professional Business Letter Template

A surprising lesson from maisie williams about career change, a guide to finding a headhunter, how to answer the “why are you applying for this position” interview question, how to write a cover letter for an internship, your personal mission statement guide: why and how to write one (with 10+ examples and 3 templates).

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

Application Support Engineer Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed
• Work with business and I.T. associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Work with business, I.T. associates and outside vendors to deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project life cycle
• Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
• Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
• Career Gap Analysis
• Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications and middleware, as well as deployment of new software, enhancements, and patches across all environments and in conjunction with the project lifecycle
• Troubleshoot & provide straightforward solutions to moderate to complex technical problems/issues of end users
• Knowledge of NewRelic / other monitoring utilities
• Familiarity with supporting database, application & web servers in a high-availability high-performance clustered environment
• Excellent written and oral communication skills in a fast-paced environment
• Collaborating with software engineers, DBAs, and nontechnical teams
• Provides software support or technical support services typically in a defined moderately complex project
• Conducts a wide range of moderately complex technical analyses to ensure that software meets or exceeds specified standards and end-user requirements
• Reviews system requirements and business processes; debugs and implements software solutions. Makes recommendations on process improvements
• Determines software support requirements
• Reviews software policies, standards and procedures and make recommendations for change
• Identify & recommend maintenance approaches to proactively reduce problems for end users
• Use help desk data records/tracking and related applications/infrastructure to effectively address user issues
• Review backlogs, analyze help desk data and resolve issues related to applications/systems
• Experience in software monitoring and experience with App Dynamics, Splunk and Solarwinds
• Experience in engineering support with ever increasing levels of responsibility in various industries
• Experience in a web based Content Management System (CMS) environment
• A working knowledge of HTML / XML
• A working knowledge of CSS, Javascript
• Familiarity with networking / DNS concepts

Professional Skills

• Be responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility
• Demonstrated: excellent customer service skills, strong technical trouble-shooting and problem solving skills
• Strong communication skills (soft skills could be more important than technical experience)
• Have strong analytical and troubleshooting skills, good communication and documentation skills
• Impeccable communication skills, with a strong ability to communicate at a high-level with clients as well as account management skills
• Experience in troubleshooting complex technical issues with excellent analytical and problem-solving skills
• Provide exceptional client support while demonstrating strong problem-solving skills and excellent customer service

How to write Application Support Engineer Resume

Application Support Engineer role is responsible for troubleshooting, technical, analytical, customer, software, application, interpersonal, scripting, administration, java. To write great resume for application support engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Application Support Engineer Resume

The section contact information is important in your application support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Application Support Engineer Resume

The section work experience is an essential part of your application support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous application support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Application Support Engineer resume experience can include:

• A strong critical thinker, a self-starter, motivated, and possess excellent troubleshooting skills
• Technical aptitude, professional presentation skills, and superior customer service skills
• 4) Good communication skills to interact with the client, other stakeholders on the ticket resolution status, prioritize work intake process
• Prioritise work effectively to ensure that priorities are met
• Able to effectively set priorities and work well under deadlines with a strong attention to detail
• Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities

Education on an Application Support Engineer Resume

Make sure to make education a priority on your application support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Support Engineer Resume

When listing skills on your application support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical application support engineer skills:

• Strong analytical background, troubleshooting skills and good understanding of IT Support model and concepts
• Demonstrated skills and experience in common software development practices & custom scripting (Linux scripts, APIs, SQL, Java, PS, process automation, etc.)
• Strong client-facing communication skills and experience
• Excellent problem solver with strong analytical skills and logical thinking
• Troubleshooting skills strong enough to be able to perform L2/L3 investigation and deliver resolutions
• Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner

List of Typical Experience For an Application Support Engineer Resume

Experience for senior application support engineer resume.

• Excellent communication skills with team members and end users
• Excellent English, written and verbal, communication skills coupled with the ability to liaise with people internationally, through spoken and written channels
• Hands on and good organization skills
• Can do attitude with Excellent customer service skills
• Demonstrate the ability to work effectively both as an individual and as part of a team
• Experience in IT level 2 support. Experience in troubleshooting problems

Experience For Application Support Engineer, Senior Resume

• Does well with minimal “hands on” training and can pick-up new skills quickly and can “take the ball and run with it”
• Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Redshift, Kinesis
• Communicate effectively over variety of mediums including face-to-face, phone, and e-mail
• Other programming skills to develop tools – python , java or web development , .net any of these are desirable
• Strong skill on Process management, Quality management and Testing strategy
• Good skill on troubleshooting and incident analysis
• Develop skills to be able to build & deploy monitoring events

Experience For Data Analyst / Application Support Engineer Resume

• Natural problem-solving skills
• Any Java programming skills would be advantageous
• Strong understanding and experience in Unix or Windows
• Experience with Agile methodology, experience building large, scalable E-commerce applications
• Exceptional technical judgment, analytical, and problem solving skills are required
• Utilise software engineering skills to support company EM products
• Experience in working with at least one relational database management system with a strong knowledge of SQL standard language
• Experience in a similar role - working experience with Application support
• Mentor, provide oversight and assist the support team in building and enhancing support skills and capabilities

Experience For Associate Application Support Engineer Resume

• Appropriate written and verbal communication skills for a professional, technical environment
• Cross-Browser Debugging Skills
• Provide technical and business skills to upgrade customers to newer versions of the Aptean Product
• Effectively communicate needs of the team to department manager and escalate issues accordingly
• Microsoft SQL Server query skills

Experience For BIG Data Application Support Engineer Resume

• Plan workload activity against deliverables and monitor progress effectively
• XML, XSLT, Web Services/ SOA Skills
• Related experience with 7+ years total experience
• Related experience with 3+ years total experience
• Experience in development, architecture and/or client/server n-tier application experience required
• Strong experience with monitoring tools like Nagios, AppDynamics or equivalent
• Work with Product teams to make sure that new services and features can be effectively supported

Experience For Software Application Support Engineer Resume

• Professional communication skills via both phone and email
• Approximately 2-4 years’ experience working in a technical SAP role (more experience is not necessarily beneficial in the SAP context)
• Proven experience in Change Management processes
• Proven experience in Cognitive and Analytics
• Prior experience with Agile techniques nice-to-have
• Superior verbal communication skills with both internal and external customers
• Familiar with Computers and Operating Systems, with basic PC office automation application skills in MS Office

Experience For Technical / Application Support Engineer Resume

• Strong experience working directly with customers & ability to brainstorm concepts
• Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc
• Superior written documentation skills
• Necessary industry experience and associated number of years of experience
• Demonstrated experience with Powerpoint, Word, Excel, and Microsoft Project
• Server administration skills - Microsoft Windows and/or Linux
• Work experience with ERP or other integrated business solution. Strong interest in technical details

Experience For Lead Application Support Engineer Resume

• Strong customer service and support experience
• Work closely with Tier1 team to help them troubleshoot effectively: consult, train, and mentor in order to transfer knowledge
• Skills and knowledge development in rare IT areas
• Extensive experience with 12/24V vehicle installation practises and aftermarket product experience
• Multi-task, effectively “switch gears” and manage multiple issues, actions, and time-critical tasks
• Working experience creating scripts to automate day-to-day operational tasks
• Implementing “hot-fixes” prior to new Service Pack release; Installing “hot-fix” or Service Packs and Software Patches

Experience For Junior Application Support Engineer Resume

• Understanding of computer architectures (server, storage and network) Experience Solving problems 3rd party application integration
• Understanding of and experience supporting on Microsoft Dynamics AX 2012 application
• Providing Java based Application / Product Support experience
• Scripting experience in bash, powershell or Windows batch
• Troubleshooting experience in a 24x7 high availability environment

Experience For Star CCM Application Support Engineer Resume

• Scripting experience (PowerShell, python, VB script)
• Working experience on data analysis, SQL/ PLSQL
• Working Knowledge of IT Hardware and Software, Experience with systems and IT operations
• Monitoring experience of a web application, database, JVM and logs (ELK/Splunk equivalent platform etc.)
• Working directly with the IT Lead to enhance operational efficiency and effectiveness of our global application landscape
• Experience in installing, configuring, maintaining and troubleshooting applications
• Experience working with SQL database, writing queries, identifying issues

List of Typical Skills For an Application Support Engineer Resume

Skills for senior application support engineer resume.

• Demonstrate the ability to work effectively both as an individual and as part of a team, prioritising workloads to meet tight deadlines (essential)
• Establish and build effective relationships with customers with excellent communication skills
• Strong attention to detail and have strong analytical skills. Anticipates issues and deals with them proactively
• Possess excellent analytical, troubleshooting, problem-solving, documentation, communication skills
• Excellent communication skills, including active listening and ability to clearly articulate
• Strong interpersonal, influencing and team working skills
• Good soft skills including influencing, presentation, facilitation and meetings, management & feedback
• Excellent troubleshooting, debugging, documentation, and communication skills
• Demonstrated and strong experience working with software engineering infrastructure, setup and deployment

Skills For Application Support Engineer, Senior Resume

• Orientation towards working with people Good analytical skills
• Strong structured and analytical problem solving skills
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
• Strong analytic, organizational and problem-solving skills
• Strong technical, analytical, communication, and IT skills, along with an understanding of trade fundamentals

Skills For Data Analyst / Application Support Engineer Resume

• Project Management and excellent Troubleshooting skills
• Solid internal/external client service skills including the ability to take ownership of escalated issues,
• Excellent communication, teamworking and interpersonal skills
• Applications administration experience, advanced application troubleshooting skills
• Excellent communication skills, written and verbal – Liaising between Vault Team, IT Service Desk, 3rd Parties and Offshore Development team
• Strong troubleshooting and diagnostic skills with the ability to think logically and analytically
• Strong interpersonal skills to interact with internal and external development staff
• Strong analytical, technical, interpersonal and communication skills

Skills For Associate Application Support Engineer Resume

• Quickly understand large systems, creatively solve problems, effectively prioritize, and execute tasks in a fast paced, dynamic environment
• Strong technical skills (SQL and Unix)
• The ability to take ownership of work, prioritise effectively and deliver to a high level of detail
• Excellent analytical and communication (Verbal and written) skills; process-oriented
• Strong IT Service Management process skills
• Strong Change Management Process skills
• Have software development skills in high-level languages (Python, Shell) and experience with databases
• Self-motivated with strong interpersonal, communication and organizational skills
• Strong administrative skills: organized, efficient and versatile

Skills For BIG Data Application Support Engineer Resume

• Strong analytical skills; ability to solve complex problems
• Strong analytical skills (problem solver)
• Customer orientation and good communication skills
• Excellent troubleshooting, project management, documentation, and communication skills
• Excellent analytical skills, especially in analysis of complex IT events or high-impact, complex projects
• Demonstrated analytical skills to troubleshoot and solve problems
• Good communication skill and experience to work with engineers around the globe
• Excellent Team skills, with ability to listen and contribute to discussions and meetings
• A self-starter with a proven ability to manage their own time and workload effectively

Skills For Software Application Support Engineer Resume

• Good French and English communication skills (Written and oral). [Important]
• Strong Leadership/directive skills
• Good organizational skills and the ability to manage a diversified workload
• Excellent communication, organizational and documentation skills and be able to interface with
• Scripting skills (Python preferably) would be beneficial
• Validated working experience in installing, configuring and troubleshooting UNIX /Linux based environments
• Proven experience developing tools and automations using scripting languages (e.g., Python, Perl, BASH, etc.)
• Strong experience in supporting, troubleshooting and/or implementing Java and Web-based enterprise applications
• Exhibits problem solving skills and shows flexibility in supporting evolution in

Skills For Technical / Application Support Engineer Resume

• Work on resolving support issues according to their severities, priorities, and age to maximize response time and resolution effectiveness
• Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)
• Technical experience in current Windows and/or Linux-based Server Operating systems required, including experience with IIS
• Proven hands-on experience deploying and maintaining complex, custom, multi-tiered application systems in a complex, global, online healthcare group
• Utilise monitoring, logging, source code and other information to effectively identify and diagnose the cause of incidents
• TCP/IP networking, troubleshooting skills
• Database experience (SQL server/ Oracle) with a good understanding of Stored procedures, and trouble shooting performance and data quality issues
• Guide less experienced support engineers in efficiently categorizing incoming application support issues by service and priority
• Strong Experience with Scripting, Data Migration and integration, SQL, MySQL, and working with API's

Skills For Lead Application Support Engineer Resume

• Proven experience in diagnosing and troubleshooting technical issues
• Strong SQL Database experience to run querying for troubleshooting
• Problem solving and troubleshooting skills with the ability to perform root cause analysis
• Proven experience working in Linux and Windows environment
• Prior experience with application support/problem solving in a technical environment
• Strong experience providing operational application support for Java-based and/or C applications

Skills For Junior Application Support Engineer Resume

• Proficient skills in using and setup of log management tools like Splunk, Tableau, SumoLogic etc
• Familiar with Computers and Operating Systems, with basic PC office application skills in Word, Excel, Power Point etc
• Proven experience in networking
• Proven experience in Linux & Windows platforms & basic operating system functionalities
• Strong experience automating server builds and software deployments via tools such as Chef, Electric

Skills For Star CCM Application Support Engineer Resume

• Triage & troubleshoot issues – leadership on key issues resolution, using application knowledge to validate, prioritise and manage issue backlog
• Successful application of CFD methods to meet real world goals in research or design. Flexible and willing to learn new skills
• Role is offering development of technical skills
• Expert technical skills in any of the following are desired
• Broad range of technical skills covering systems, security, and applications
• Good experience in database technologies including Oracle, SQL Server, DB2

List of Typical Responsibilities For an Application Support Engineer Resume

Responsibilities for senior application support engineer resume.

• Excellent troubleshooting, debugging and complex problem-solving skills
• Strong customer service skills while dealing with people at all levels (internal and external)
• 1 – 3+ years of progressive professional experience with demonstrated account management/SQL experience
• Superior writing skills for capturing knowledge, documenting bugs and creating stories
• Technical support experience including experience working in a large structured operational environment
• Effectively present technical topics to groups in a selling or training environment
• Exceptional analytical skills, troubleshooting, and problem solving ability
• Strong focus on providing the best user experience possible
• Good understanding on Payments domain - 3DS architecture and work flow– Good to have

Responsibilities For Application Support Engineer, Senior Resume

• A demonstrable ability to communicate effectively with all levels of staff, both orally and in writing
• Customer facing skills (ability to communicate clearly with customers via orally and written mediums)
• Proven experience executing enterprise-wide implementation of Kronos 7.x or Kronos 8.x in Payroll, Time, Attendance, Absence, and Leave modules
• Three (3) years’ of experience in Microsoft Windows and Excel required. Experience with ACL or another database query tool
• Effectively communicate and build relationships with business users and application developers
• Serve as a point of escalation and sustain effective communications with all stakeholders to maximize customer experience
• Good Experience with Application Servers/containers such as Tomcat / Apache / Jboss
• Good Experience with databases – Oracle/SQL Server, SQL query Developer etc
• Good to have Experience with SaaS and Enterprise environments

Responsibilities For Data Analyst / Application Support Engineer Resume

• Developer skills are desirable to enable occasional debugging and to support customers
• Windows or UNIX administration skills would be a added advantage
• Programing experience with C or Python would be beneficial
• Solid working knowledge and in-depth understanding of Microsoft Windows operating system platforms especially in Windows 2012/2016 server environments
• Some experience working with Microsoft SQL server and/or Oracle or relation object mapping tools (hibernate, OJB, etc.) and scripting tools
• Experience developing and deploying across multiple cloud technologies and managing infrastructure as code (AWS, VMWare, etc.)
• Experience using and supporting complex architecture environments consisting of custom applications and COTS
• Experience or exposure installing, configuring and administering Web-based applications, databases or open-source Projects

Responsibilities For Associate Application Support Engineer Resume

• Experience resolving system crashes and hardware related issues Understanding of modern IT production datacenter, hosting operations and End Users ecosystem
• Experience working with and supporting web services
• Experience working with mission-critical applications written using Java Ex: as both OC and AEM are Java applications
• Experience using HTTP debugging tools
• Solid understanding of client/server, networking and Internet technology fundamentals
• Information Systems experience working with the following systems: Oracle Exadata, IBM AS400 series, Windows, TCP/IP and SNMP network protocols
• Experience in working with Enterprise Faxing products

Responsibilities For BIG Data Application Support Engineer Resume

• Setup training schedules and drive upskilling to lower level engineers
• Good understanding of integration solutions such as MQ messaging and Message Broker, web services, and ETL
• Provide mentoring and training to less experienced team members
• Experience in providing mentoring to junior engineers as well as the customer’s staff
• Past programming experience and ability to learn new programming platforms
• Experience debugging and deploying applications in cloud and physical datacenter
• Experience building and managing Dashboards

Responsibilities For Software Application Support Engineer Resume

• Experience of monitoring IT environments using solutions such as System Center and PRTG
• Experience using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems
• Experience developing positive relationships with a wide variety of groups: sales, engineering, maintenance, management
• Experience in integrating and troubleshooting distributed systems in a Linux/Unix environment
• Experience installing and configuring COTS software applications

Responsibilities For Technical / Application Support Engineer Resume

• Experience with various clustering software such as Red Hat Clustering Service (RHCS) and Pacemaker
• Experience in reporting tools and data modeling
• Experience working with software monitoring tools, preferably ITRS Geneos
• Deep understanding of Object Oriented and SOA design concepts; Current experience developing fault tolerant applications in Java
• Experience of using and supporting a LIMS in an analytical laboratory is essential
• Experience with supporting/troubleshooting web applications
• Strong foundation in one or more of following technologies desired: Java, Groovy, Ruby, shell scripts SQL Server, and MySQL

Responsibilities For Lead Application Support Engineer Resume

• Able to thrive in a dynamic environment with shifting priorities
• Applications support or equivalent experience, incorporating
• Builds a strong relationship with other infrastructure teams including Unix SAs and DBAs
• Experience supporting a Saas environment product with external customers
• Strong foundation in one or more of following technologies desired: Java, Groovy, Ruby, JavaScript, JQuery
• Four+ years of experience supporting enterprise applications with high availability requirements
• Experience in the following technologies
• Possess working experience in any of ERP/MES/PDM/ WMS application implementation project

Responsibilities For Junior Application Support Engineer Resume

• Experience supporting a SASS environment product with external customers
• Firm grasp on how our applications and products work. Good understanding of data relationships. Apply knowledge as applicable
• Manage work and multitask to meet tight deadlines without losing sight of priorities
• Experience supporting at least 5 additional listed technologies (advanced level)
• Diagnose, identifies, isolates, and resolves issues in the production environment utilizing various maintenance tools, process and technical experience
• Alerts management to outages, priority issues, reoccurring problems and patterns with internal and external clients

Responsibilities For Star CCM Application Support Engineer Resume

• Experience in working, support and deployment of web application platforms especially Microsoft IIS 7/8 based applications
• Ninja caliber SQL experience. Conceptual and operational understanding of Mulesoft
• Past customer & software product support experience (well versed in problem resolution, user issues, providing application software and hardware support)
• Some experience with software development lifecycle methodologies, including Agile
• Experience working with software development teams to assemble custom application integrations & solutions
• Relational databases including experience of database design - preferably Oracle
• Experience of card processing security
• Experience of file I/O programming, especially with regards to extremely large files
• Experience with web debugging tools: Chrome Developer Tools, Charles, or Fiddler

Related to Application Support Engineer Resume Samples

Client support engineer resume sample, it support engineer resume sample, manager, application support resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Customer Service

Remote Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the remote support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Dealing with enquiries which can vary from product features, specifications and repairs to configuration assistance
• Track and document customer and problem information
• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions
• Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
• Provide Remote IT Support to XL Catlin colleagues including but not limited to: Desktops, Laptops, Printers, Telephony, Networks, Remote Access and Core Applications
• Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way
• Active participation on Continuous Service Improvement Plan and Infrastructure Development demand management process with suggestions fed through to Infrastructure Support Team Lead
• Working independently while using standard protocol to respond to more complex customer issues
• Provide expert support to remotely resolve hardware and/or software issue for customers, including product calibrations, adjustments, and SW upgrades
• Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
• Contribute to maintain the Knowledge Mgmt. System (KMS)sharing the knowledge with the rest of the organization
• Proactively assist customers to avoid or reduce problem occurrence
• Participates in projects and provides resolution and feedback based on analysis
• Technology provides information to the RSE about customer presses, we can predict potential press failures, the RSE will provide proactive consultancy and education to customers to prevent failures. RSE will plan, and schedule calls to customers under our Preventive support program
• Reporting and excellent tracking of customers interactions in our systems, updating case notes and systems with all troubleshooting steps performed
• Willing to develop career in a customer support role in a Field Service position
• Mechanical/electrical engineering
• Analytical and troubleshooting methodologies
• Team player
• A set of customers are assigned as your primary accounts, you build an ecosystem with customer and primary field engineer, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines
• You’ll play a role on consultancy with our customers on parts info, and specs of the product
• Participate in a chosen technical community or profession to continuously expand your technical knowledge, business acumen, and professional network
• Good knowledge on Hardware, Storage and networking platforms
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
• Phone and remote support experience. E-support experience, knowledge and resolution ability
• Excellent people skills with ability to communicate to all levels of staff effectively
• Advanced proficiency with case management databases and tools
• Ability to solve and document solutions for usage of other technicians and customers
• Work independently or across teams to establish and maintain excellent customer relationships
• Ability to lead resolution activities with escalated customers
• Demonstrable technical expertise in Designing, Architecting & Deploying Virtualization Solutions such as Microsoft Hyper-V, VMware, Citrix

15 Remote Support Engineer resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, remote support engineer resume examples & samples.

• Work with the TSC team in defining the detailed scope and deliverables of the discovery and analysis phase for each project. Also acts as a point of contact for the TSC for any communications
• Provide the technical and process guidelines to the team members in conducting discovery and analysis
• Handle the technical escalations from the team and ensure adherence to the escalation process
• Work with the CoE team members to ensure the timely progress of the work
• Track the deliverables within the work stream and report back to the project manager
• Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
• A bachelor’s degree in Engineering – BE, BTECH or Equivalent
• Minimum 4- 5 years in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment
• Solid hands on experience in Architecting, designing and deploying Virtualization Technologies – MS Hyper-V, VMware, Citrix. Good knowledge on Capacity Planners
• Industry Certifications on VMware, MS Hyper-v, Citrix
• Should have worked on Migration environment
• Can work in projects with tight schedule
• Strong relationship and interpersonal skills including telephony skills, email etiquette the ability to win confidence from customers and other stakeholders
• Good customer handling and team management skills

Remote Support Engineer Dutch Resume Examples & Samples

• Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation
• Be a central part of identifying improvement opportunities
• To provide first-line technical support to meet customer expectations
• Work remotely to diagnose and solve customer problems, over the phone, via web collaboration and email
• Deliver individual performance based on metrics and related targets

Graduate Large Format Remote Support Engineer Resume Examples & Samples

• Promote teamwork and HP values within the working environment
• Actively contribute to personal development
• Actively contribute to improve remote resolution rate for EMEA and supported printers/presses
• Actively contribute to improve TCE performance (remote with phone delivery)
• Actively contribute to improve operational excellence, with focus on accuracy of spare part qualification, problem
• Diagnosis, knowledge and expertise level in solution center (also using elevation/escalation process and level 2 expertise)
• Actively contribute to improve customer experience and satisfaction
• Adhere to LFP&I Care Center schedule at all times
• Contribute to proactive support program implementations
• Develop and build on technical escalation engineer role within S&D Care Center
• Participate to technical & softskill training session (availability to travel)
• English (must): Fluent both in writing and speaking
• French (must): Fluent both in writing and speaking
• Spanish: Fluent both in writing and speaking
• Italian: Fluent both in writing and speaking
• Industry Printing (GA)
• PC Hardware & Software
• Field Experience (Digital Printing)
• MS Office fluency
• Read & Understand Schematics
• Multi-Tasking
• Certifications
• Formal Education & Specialization
• Analytical & Troubleshooting Methodology
• Remote / Virtual troubleshooting
• Professional Communications & Listening
• Job Flexibility
• Judgment Skills
• Documentation of the case and functional writing skills required
• Exercises independent judgment within defined parameters
• Acts as team member by providing information, analysis and recommendations in support of team efforts
• Willingness to participate in non-standard working-time models (e.g. shift, call availability etc...)
• Clear communication skills and Ability to work independently
• Confident telephone manner and Fluency in English
• Must possess excellent written & spoken communication skills
• MCSA/MCSE/MCTS/MCITP/VCP Desired
• Knowledge in two or more of the below skills is required
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Remote Technical Support Engineer Resume Examples & Samples

• RTS Remote Technical Support - Storage support
• Candidate will contact customer and understand the issue in detail
• Candidate will collect the required logs , analyze it and give the resolution
• Once the issue is resolved concern spoc will take confirmation from customer and close the ticket

Remote / Technical Phone Support Engineer Resume Examples & Samples

• Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance on LC/LCMS
• Assisting in providing additional sales support for the LC/LCMS and related products and solutions through partnerships with the field engineers, internal system engineers and division personnel
• Providing phone support in problem solving and technical support for our customers. The successful candidate must possess a thorough understanding of Microsoft Windows Products (XP & Windows. TCP/IP networking and the associated Agilent ChemStation products experience desired
• There could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
• 5 years practical experience using or supporting LC/LCMS products preferred

Remote Diagnostics Support Engineer Resume Examples & Samples

• BSME required; Master's degree in business or engineering and P.E. certificate desirable but not required
• 0-3+ years of experience in the specification and design of complex automotive components required
• Past experience working onsite at a PACCAR facility desirable but not required
• Competence in the use of personal computer software such as word processing, database, and spreadsheets
• Familiarity with project management methods and tools
• Candidate should be willing to make use of engineering processes and techniques and be resourceful in solving complex technical problems
• Requires independent judgment and effective project management
• Ability to manage costs, time and resources; strong communication skills

Remote Support Senior Engineer Resume Examples & Samples

• 24 x 7Cover - participating in a shift rotation
• Network Management– monitoring, configuration and maintenance of customer systems/networks
• Technical Support– troubleshooting and resolving customer issues, and providing general assistance and advice
• Incident/Problem Management– tracking issues via CARES trouble tickets, keeping all parties updated with
• Documentation– Generate clear and concise documentation in the form of configuration records, Standard
• Strong knowledge/understanding of Linux systems administration; proficient in use of command line interface and
• Experience of Internet media (particularly video) delivery
• Understanding of IP Video terminology, protocols and standards (e.g. HAS, ABR, RTSP)
• Experience of managing/supporting high-availability and/or distributed systems
• Experience of an Operations environment (particularly ISP or datacentre)
• Advanced scripting/programming skills; ability to author/maintain command line and/or browser-based tools and
• B.E/ B.TECH/BCA/BSC/Any Graduate
• 5 yrs of experience in relevant domain
• 4 to 5 years of expereince

Care Center Indigo Remote Support Engineer Resume Examples & Samples

• RSE primary focus is to remotely resolve hardware (HW) and software (SW) application problems for customers, including product calibrations, adjustments, and SW upgrades
• If the Customer issue cannot be fixed remotely, the RSE will trigger on site interaction (Parts and/or Field support engineer dispatch), Right tech diagnosis and parts identification are key process to ensure proper handover to the field engineer
• Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevates case requires follow up of RSE to case closure
• Reporting and excellent tracking of customers interactions in our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
• The RSE as well plays a role on consultancy with our customers on parts info, and specs of the product
• The RSE has a set of customers assigned as primary accounts , duty is to build ecosystem with customer and primary field engineer, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
• Command of 2 languages: Spanish and / Or Italian and English . Other languages (out of Ger, En, Du, Fr). are welcome. Excellent Verbal and written communication skills
• Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
• Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
• Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
• Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)
• R emotely resolve hardware and software application problems for customers
• You’ll play a role on consultancy with our customers on parts info, and specs of the product
• You will plan, agree and schedule on site customer visits, to further enhance customer relationship
• Fluency in either Spanish or Italian and strong English language skills. Other languages (out of Ger, En, Du, Fr). are welcome
• Bachelor degree in electronic subjects (Electrical, Electronic engineering)
• Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE.) able to correlate day to day activity into those organizational priorities

IT Remote Support Engineer Resume Examples & Samples

• 1st Line Support Background, ideally experience of remote support
• Experience with desktop and laptop support
• Experienced in using Microsoft Office Applications and supporting Office 365
• Active Directory administration (Users and Computers)
• Experience in Windows XP to Windows 10 as well as MS Exchange
• Hardware support for desktops, laptops, tablets, smart phones and printers
• Experience of managing small projects
• Consistent provider of excellent customer service
• Ability to communicate clearly and effectively at all levels
• Ability to liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively
• Proactive individual who can identify areas where service improvements can be made and suggest ways in which systems can be improved
• Ability to explain technical problems in a simple way
• A team player who enjoys sharing knowledge with colleagues
• Ability to produce high quality written documentation
• Ability to prioritise tasks
• Effective problem resolution skills
• A good understanding of Network support including wireless technologies
• MCP / MSCA Certified
• Experience of smart phone setup and/or tablets (Apple IOS or similar)

Remote Senior Cisco Collaboration Technical Support Engineer Resume Examples & Samples

• This position can be worked remotely in the US or Canada
• Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues
• Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner
• Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis
• Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk
• Escalate irresolvable issues requiring manufacturing or carrier services (Tier 4) support assistance within prescribed service levels and procedures to complete problem resolution
• Monitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets
• Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities
• Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
• Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that BBOX supports
• Meet all financial performance objectives for area of responsibility and take corrective action as needed
• Implement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality product & service delivery consistent with company objectives and client expectations
• Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities
• Achieve performance targets established by leadership for applicable Key Performance Indicators
• Should be able to configure and troubleshoot IBM Power servers and Power VM
• Power System Hardware and AIX
• Understand and analyze the issue and also provide a solution to customer
• Good understanding about SAN and attached hosts
• Graphic business experience. Industry printing
• Technical writing skills
• Command of Fluent English and German . Excellent Verbal and written communication skills

Care Center Indigo Remote Support Engineer for the UK Market Resume Examples & Samples

• If the Customer issue cannot be fixed remotely, trigger on site interaction and ensure proper handover to the field engineer
• Keep customer informed of the status of their case and maximize the Total Customer Experience
• Native to near native English language skills. Other languages (such as Dutch, Italian, French or Spanish). are welcome
• Ability to manage customer expectations & communications and to promote virtual tools
• Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
• Masters tech knowledge on products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)
• Coordinates multiple projects within a large scale program involving one or more functions driving the engineering development and implementation process for products or service offerings
• Develops portions of support requirements for assigned project, including budgets, and resource allocation plans, in accordance with provided plan and specifications
• Coordinates the activities of associated project teams; tracks progress against established plans, reports results, and makes recommendations for alterations or updates to program manager
• Develops program communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans
• Leads resources across multiple projects
• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
• Typically 2-4 years experience
• Using project planning tools and software packages to create, manage, and track project results
• Ability to apply analytical and problem solving skills
• Understanding of organization and company product and service offering development process
• Knowledge of project and program methodology, resource allocation plans, budgets, and requirements
• Strong written and verbal communication skills;mastery in English and local language
• Ability to effectively communicate manufacturing plans, proposals, and results, and negotiate options

Remote Operations Support Center Engineer Resume Examples & Samples

• Responsible for the job execution at the wellsite and coordinates with field crew to ensure functionality of various systems including the remote technology
• Ensures that all Schlumberger as well as Wireline and Client specific QHSE standards and procedures are adhered
• Controls quality of our service during all phases of the remote operations and ensures that products of highest quality are delivered to the client
• Performs all reporting and administrative duties concerning the remote operations, accurately and in a timely manner
• Responsible for the follow-up of deficiency related cases to ensure that problems are addressed
• Provides continuous improvement feedback to Wireline Remote Operations guidelines
• Maintains good communication with the job Field Service Manager and Field Crew to ensure good service quality
• Actively supports the competency assessment of the field crew present on the job when required
• Keeps the client informed of the operations if no supervisor is present
• Supervises directly the crew at the wellsite if no supervisor is present
• Ensures that the status of the equipment used for Remote Operations are up-to-date
• Actively assist the field crew to troubleshoot connectivity issues by redirecting to the correct department (Simple Help or Wellsite Connectivity)To ensure that supplies are available at the wellsite to perform the operation
• Minimum 5+ years experience comprehensive field experience as a Wireline Field Engineer with exposure to Open hole, Cased hole and Slickline
• Experience managing operations remotely preferred
• Knowledge of Schlumberger Wireline technology and completed fixed step preferred
• Candidates must be able to legally work and reside in the US, without sponsorship

Remote Support Level, Engineer Resume Examples & Samples

• Listening carefully to the customer to gain an accurate understanding of the situation
• Being empathetic to the situation and having a sense of urgency to resolve the issue
• Producing accurate and detailed documentation at the client, problem and incident level
• Resolving conflict related to customer satisfaction with the organization or situation
• MCSA/MCSE Windows Server 2003 or above
• CCNA with Specialization (Security, Voice, Wireless)
• Apple Certified System Administrator (ACSA)
• SonicWALL: CSSA

Indigo Remote Support Engineer Resume Examples & Samples

• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Field Services Engineer
• Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated cases require follow up of RSE to case closure
• Main Metrics to measure Remote Support Engineer contribution are: Customer Satisfaction, Diagnostic Accuracy, Remote Resolution Rate, and Efficiency
• Command of English(additional languages being a plus). Excellent verbal and written communication skills to interact with customers
• Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue
• Ability to work under pressure, understanding customer needs and setting the right priorities for each case
• Teamwork skillsto collaborate with other members of the organization on the resolution of customer issues
• Strong technical background with technical degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Excellent verbal and written communication skills to interact with customers
• Experience in a customer facing role (onsite support, remote support or similar) will be valued
• Experience in Graphics Arts products and related technologies will be valued

Indigo Care Center Remote Support Engineer Resume Examples & Samples

• Document case history and interactions with customer in HP’s Customer Relationship Mgmt. SW (CRM)to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.). Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
• Problem solving skills to define action plans to get issues resolved. Proficiency in translating analysis into strategies and actionable plans
• Proficiency in computer applications
• Be responsible for interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of general information, pre-sales or post-sales enquiries
• Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity
• Leverage post sales interactions with customers to probe and qualify further revenue opportunities
• University degree or equivalent in Electronic Engineering or Communications Engineering
• Solid understanding of T&M fundamentals, with experience working in T&M related businesses, a key advantage
• Basic programming skills applied in a T&M environment using programming languages such as VEE, LabView, MATLAB ® and Visual Basic
• Basic understanding of RF/MW fundamentals with practical experience using RF/MW test equipment
• Strong organisational skills, ability to multi-task, prioritise and work well under pressure
• Strong English written and oral communication essential
• Full clean UK driving license, a key advantage

Technology Remote Support Engineer Resume Examples & Samples

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives
• Support Securitas’ Surveillance Systems – this includes configuring, trouble-shooting and remotely maintaining
• Provide hands-on support for computer room IT equipment to include servers, switches, routers and vendor CPE equipment
• Provide desktop support for support center personnel
• Execute Help Desk tickets in support of all requirements for the Support Center and remote surveillance installations
• Learn all surveillance center backbone applications and obtain certifications to be able to interface with vendors, configure new systems, trouble-shoot issues and to provide applications support
• Monitor WAN links (MPLS, Internet, Voice, etc…) and associated hardware
• Interface with communication’s service providers/equipment vendors to report trouble and to trouble-shoot problems and ensure WAN is performing optimally
• Maintain up-to-date firmware/software/maintenance releases
• Provide 24/7 on call availability
• Interface with voice, telecommunications and network personnel in support of hardware, services, and vendors as needed
• Prepare, monitor, and manage projects and project plans and provide training where required
• Support special projects, as needed
• Bachelor’s Degree and 1-2 years related experience, or an equivalent combination of education and experience sufficient to perform the essential function of the job, as determined by the company
• Experience supporting and trouble-shooting a Windows environment and workstations
• Experience with voice and data telecommunications services and providers
• A general understanding of IP addressing
• Ability to write technical documentation
• Ability to organize and perform job duties within a constantly changing environment
• Ability to interact with and oversee vendors
• Ability to manage projects and resources to satisfactory completion
• Experience with Video Surveillance Systems (Mileston, Avigilon, MAS, IMMIX, AXIS, AgentVi, SurGard, Vunetrix/PRTG) a plus
• Experience with Cisco networking equipment (routers and switches) a plus
• A+, MCP, CCNA, CCSA a plus
• Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost
• Ability to effectively troubleshoot and accurately resolve problems
• General knowledge in Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook
• Operational knowledge of basic office equipment including telephones, fax machines, printers, and copiers
• Familiarity with standard office procedures and practices
• Excellent planning, organization and time management skills
• Ability to carry out multiple assignments concurrently
• Skill in clear and concise oral and written communication
• Outstanding interpersonal skills
• Strong customer service and results orientation
• Ability to interact effectively at all levels and across diverse cultures
• Ability to be an effective team member and handle project assignments responsibly
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• A willingness to learn is essential as the position adapts to changes in the organization
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Handling and being exposed to sensitive and confidential information
• Required ability to handle multiple tasks concurrently
• Regular talking and hearing
• Frequent sitting, standing and walking, any of which may be required for long periods of time, and may involve climbing stairs and walking up inclines
• Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving of 50 pounds or more
• Must be able to work a flexible schedule and additional hours
• EOE/M/F/D/V
• Wireless Controllers
• Expert level of understanding of RF transmissions & antenna behaviour Advanced knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Solid exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
• Advanced skills and hands on experience on protocol analyser’s tools such as Wireshark, Ethereal.  Strong wireless network performance modelling and benchmarking skills  Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)  The following Certifications would be a plus: CWNA, CWSP, CWNE
• Strong ability to analyse and solve complex problems using analytical and creative problem solving skills for design, creation and testing of networks
• Ability to convey a strong presence, professional image, and deal confidently with highly complex technical problems
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
• May act as a mentor and may provide some lead support to other non-exempt employees
• High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
• Superior communication skills both written and verbal
• Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
• Can confidently diagnose problems to hardware FRU level
• Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
• Knowledge, experience and updating Knowledge Management systems

Graduate Care Center Remote Support Engineer Resume Examples & Samples

• Assist customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• The RSE has a duty is to build ecosystem with customers and primary field engineers, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on preventive and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
• Command of English plus at least one additional language out of French, German, Italian or Spanish (additional languages being a plus). Excellent verbal and written communication skills to interact with customers
• Strong analytical and remote troubleshooting skills: solid diagnosis skills with ability to remotely collect and manage information and translate customer faced symptoms into a product issue.P
• Technical writing skills to document cases in CRM and KMS
• Customer service orientation: Listens to customers and recognizes their needs working towards a superior customer experience
• Proficiency incomputerapplications
• Strong technical background with Bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Command of French and English. Excellent Verbal and written communication skills
• Able to communicate remotely with customers and to promote virtual tools
• Customer service skills. Experience in remote troubleshooting in a technical environment. Analytical and problem solving skills. Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
• Ability to follow and read electrical / electronic diagrams will be valued

Support Engineer Iccs & Remote Monitoring Resume Examples & Samples

• Integration and interface to global support team
• Develop changes and fixes for Contact Center and IoEE applications
• Graduate with Bachelor/Master in computer science, sciences or equivalent qualification
• 2 years professional experience or more, ideally in a technical support role
• Basic programming skills
• Broad technical know how and ability to work with Windows and Linux based systems, knowledge of telephony based systems (e.g. freeswitch, SAP BCM, VoIP)
• SAP CRM/ERP Knowledge is an advantage
• Ability to work with Windows and Linux based systems
• Fluent in English (written and spoken) – must, German is helpful
• Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
• For all XLC sites designated as “Dispatch” sites, schedule, interface, and coordinate with colleague (requiring service) and Dispatch Deskside support technicians when onsite IT support is required
• Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management)
• Adhere to defined policies/procedures (i.e., IT Equipment, Security and Compliance, Corporate)
• Minimum 1-2 years of experience in Desk side or Remote Support related field
• Strong technical knowledge and working experience with Microsoft Office Suite products, Desktop Clients (physical & virtual), Network and Telephony technologies (desk and soft phone), Mobile Computing, Active Directory Services, Mobile Phones of different vendors, an overall understanding of infrastructure and applications technologies and architecture
• Ability to work in a fast paced, high pressure work environment
• Ensure the Colleague Services organization maintains high colleague satisfaction measured through adherence of SLA’s and results of colleague feedback
• Experience with MDM Solutions (MaaS360)
• Experience with Cisco IP Phone Systems
• Fluent English (minimum B2 level, written & spoken) additional languages are an advantage
• Experience with Apple devices preferred but not mandatory
• Experience with Service Now preferred but not mandatory
• Bachelor’s/Master’s Degree in one of the following majors: Mechanical Engineering, Electrical Engineering, Computer Engineering, Chemical Engineering, Biomedical Engineering, Engineering Technology, Software Engineering, Computer Science/Technology, Information Science/Technology
• Permanently eligible to work in the United States without sponsorship
• Willing and able to relocate throughout the United States as required
• Minimum cumulative GPA of 2.75
• Previous Rockwell Automation experience
• Previous relevant experience in an Internship/Co-Op
• Prior experience utilizing programmable controllers, numerical controls, computers or motor controls and drives in industrial automation control systems is strongly preferred

Related Job Titles