Social Media Influencers: Exploratory Analysis on the Relationships Between Female Millennials and Influencers

Masters Thesis

AuthorsGajewski, B.
TypeMasters Thesis
Abstract

2019 dissertation for MSc. Purpose – Firstly, the purpose of this study is to investigate the motivations of female millennials to interact with social media influencers (SMIs). Furthermore, it aims to explore how the commercial side of influencers impacts female millennials’ trust towards the influencer. Ultimately, the study aims to explore the relationships created between female millennials and social media influencers.
Design/Methodology/Approach – A exploratory design and an interpretivist approach was followed. In order to gain insight into participants’ attitudes and behaviours, a qualitative approach for data collection was followed. To successfully answer the research questions, 10 semi-structured interviews were conducted.
Findings – Findings suggest that female millennials create para-social relationships with social media influencers. Further, it was found that commercial activities conducted by the influencer do not negatively affect trust. Motivations found for female millennials to engage with SMIs were: gaining information and inspiration, entertainment and emotional
enhancement, fantasising, social comparison, construction of self-image and a sense of community and belonging.
Research Implications – The research found that female millennials create para-social relationships with social media influencers and further identified key motivations behind the relationship, offering an explanation for the nature of the relationships.
Practical Implications – The results have practical results for organisations and marketing professional to incorporate social media influencers into their practices. Further, the results have practical implications for social media influencers to frame and implement strategies to grow their brand.
Originality/Value – The study addresses a gap in literature. While literature previously addressed relationships created between consumers and social media influencers, this study is context-specific as it focuses on female millennials.

Year2019
File 2019_MSc_U1509845.pdf
Publication dates
Sep 2019
Publication process dates
09 Oct 2019

https://repository.uel.ac.uk/item/87220

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PhD Dissertation Defense, Dan XIE, Marketing

Congratulations to Dr Dan XIE, Marketing, who successfully defended her doctoral dissertation at HEC Paris on the 22nd of August, 2024.

Specialisation: Marketing

Title: Social Influence and Consumer Behaviors in the Ecological System

Supervisor: Professor L.J. Shrum , HEC Paris

Jury members: 

Professor L.J. Shrum, HEC Paris, France Professor Selin ATALAY, Frankfurt School of Finance & Management, Germany Professor Jaideep SENGUPTA, HUKST, Hong Kong Professor, Tina LOWREY, HEC Paris, France

Consumers face tremendous social influence due to the explosion and easy access to information and signals from other people, organizations, and governments. However, the impact of this social influence varies among individuals. According to ecological systems theory, different systems and environments interact to influence human development (Bronfenbrenner, 1992). The theory proposes that individuals are not just passive recipients of environmental influences but are active participants in their own development. It identifies five systems that affect human development: microsystem, mesosystem, exosystem, macrosystem, and chronosystem. Understanding these systems and their interactions is crucial for comprehending the complex nature of human development and its relationship with consumption behaviors. My dissertation investigates three levels of factors that influence consumers’ sensitivity to social influence: individual factors (consumer signaling preference), organizational characteristics (company size, an exosystem factor), and social factors (residential mobility and economic inequality, both macrosystem factors). Three projects are included in my dissertation. The first project developed a scale to measure consumer signaling preference, which I believe affects consumers' reactions to social influence. The second project investigates how consumers' social comparison tendencies are impacted by an exosystem factor, residential mobility. The final project examines how consumers' reactions to social influence are affected by the characteristics of the influencer (company size) and a macrosystem factor (economic inequality in society), as well as the interaction between these two factors.

Keywords: Consumer Behaviors, Social Influence, Residential Mobility, Signaling, Greenwashing

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Digital Commons @ USF > Muma College of Business > Marketing > Theses and Dissertations

Marketing Theses and Dissertations

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Theses/Dissertations from 2017 2017

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Understanding the Complexity of Product Returns Management: A Complex Adaptive Systems Theory Perspective , Jennifer Anne Espinosa

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Theses/Dissertations from 2015 2015

How You Categorize Influences How Helpful You Are: The Effect of Categorization Mindset on Consumers’ Social Decisions , Hsiao-Ching Kuo

Theses/Dissertations from 2014 2014

Taken for Granted or Taken with Gratitude? An Examination of the Differential Effects of Donations of Time and Money on Consumers' Evaluation of Corporate Philanthropy , Ryan Langan

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Theses/Dissertations from 2007 2007

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The impact of organizational climate variables of perceived organizational support, workplace isolation, and ethical climate on salesperson psychological and behavioral work outcomes , Robert J. Riggle

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