customer service manager walmart resume

Walmart Customer Service Manager Resume Example & Writing Guide

Use this Walmart Customer Service Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Customer service managers are responsible for ensuring that customers have a positive experience whenever they interact with your company. They monitor customer satisfaction levels, identify opportunities for improvement, and develop strategies for maintaining high levels of satisfaction across your organization.

If you’re interested in building and leading a team of customer service representatives or want to take your career in a new direction, consider writing a customer service manager resume to help you stand out from the pack. Here are some tips and an example to help you write yours.

Seasoned customer service manager with 10+ years of experience in retail. Proven ability to lead and motivate teams to provide excellent customer service. Demonstrated skills in training, problem solving, and conflict resolution.

• Managed a team of 20+ customer service associates and oversaw the operations of the store’s Customer Service Desk, including training new hires on proper phone etiquette and sales techniques.
• Oversaw daily cash handling procedures to ensure compliance with company policies and assisted in hiring, firing, coaching, counseling, rewarding employees as needed.
• Trained associates on all aspects of selling products at Walmart (merchandising, pricing strategies).
• Assisted in developing plans for increasing sales within assigned departments or areas of responsibility and participated in planning meetings regarding overall store operation.
• Maintained knowledge of current marketing trends through attendance at seminars/workshops conducted by management and kept abreast of competitor activities through personal observation and professional reading sources.
• Implemented a new customer service training program that increased average sale per customer by 5%
• Conducted regular inventory checks and ensured all merchandise was properly stocked for customers’ convenience
• Managed the daily operations of the store, including payroll, budgeting and vendor relations
• Reduced employee turnover rate by implementing an incentive system based on performance reviews
• Improved overall customer satisfaction rating from 80% to 85% in one year’s time
• Answered customer inquiries regarding account information, billing issues, and product questions in a high-volume call center environment.
• Resolved customer complaints in a professional and efficient manner.
• Escalated customer issues to supervisor when necessary.

Industry Knowledge: Customer Service, Merchandising, Inventory Control, Customer Relationship Management Technical Skills: Microsoft Office Suite, Salesforce, SAP, Oracle Soft Skills: Communication, Problem Solving, Leadership, Motivation, Time Management

How to Write a Walmart Customer Service Manager Resume

Here’s how to write a walmart customer service manager resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to include specific details about your experience and accomplishments. So rather than saying you “managed customer service team,” you could say that you “increased customer satisfaction ratings by 15% in six months by developing new training program and providing ongoing coaching and feedback to team members.”

The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job at Walmart, your resume is likely to go through an applicant tracking system (ATS). This program will scan your resume for specific keywords related to the job opening. If your resume doesn’t have enough of the right terms, the ATS might not forward it to a human recruiter.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your application. Here are some of the most commonly used keywords for Walmart customer service manager roles:

• Merchandising
• Store Management
• Visual Merchandising
• Customer Satisfaction
• Retail Sales
• Inventory Management
• Loss Prevention
• Inventory Control
• Customer Service
• Time Management
• People Management
• Supervisory Skills
• Team Building
• New Store Openings
• Team Leadership
• Customer Experience
• Employee Training
• Microsoft Access
• Stock Control
• Problem Solving
• Customer-focused Service
• Team Engagement

Showcase Your Technical Skills

The technical skills section of your Walmart customer service manager resume is important because it showcases your proficiency in the use of specific programs and systems that are essential to the job. Customers service managers rely on specific software programs, such as Microsoft Office Suite (Excel, Word, PowerPoint), to communicate with customers and track their transactions. Additionally, customers service managers need to be familiar with Walmart-specific programs, like the Walmart point-of-sale system.

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Walmart Customer Service Resume Sample

A Customer Service Assistant at Walmart plays a pivotal role in ensuring customer satisfaction and maintaining the store’s reputation for excellent service.

This position involves direct interaction with customers to address their concerns, process their orders, and resolve any issues they face during their shopping experience.

Creating an effective resume is a crucial step in applying for a job, especially for customer service roles at a major retailer like Walmart.

To help you stand out from the competition and make a positive first impression, we’ve created a sample resume specifically for a Walmart Customer Service Assistant position.

This sample will guide you on what to include in your work history, skills, and education sections to reflect your best qualities and relevant experiences.

Let’s dive into the resume sample and get you one step closer to landing your desired role at Walmart!

Contact Information

Name: John Doe Address: 123 Main Street, Springfield, IL 62701 Phone: (555) 123-4567 Email: [email protected] LinkedIn: linkedin.com/in/johndoe

Customer-focused professional with over 3 years of experience in retail customer service at Walmart. Proven track record of achieving a 95% customer satisfaction rating and handling an average of 50+ customer interactions daily. Skilled in problem resolution, training new employees, and maintaining store policies to ensure a positive shopping experience.

Professional Experience

Walmart, Springfield, IL Customer Service Representative January 2020 – Present

• Assisted an average of 50+ customers daily, resulting in a 95% customer satisfaction rating.
• Resolved 150+ customer complaints and returns monthly with patience and professionalism.
• Trained and mentored 10+ new employees on company policies, procedures, and best practices.
• Maintained knowledge of current promotions, store policies, and procedures to efficiently answer customer inquiries, reducing customer waiting time by 20%.

Walmart, Springfield, IL Cashier June 2017 – December 2019

• Processed an average of 200 transactions daily with 99% accuracy.
• Developed relationships with 30+ regular customers, fostering a loyal customer base.
• Assisted in stock replenishment and store merchandising, increasing sales by 5% during off-peak hours.
• Adhered to all cash handling procedures, reducing cash discrepancies by 30%.
• Consistently met or exceeded weekly sales targets by 10% and maintained a high level of customer satisfaction.

Selected Achievements

• Customer Satisfaction: Maintained a 95% customer satisfaction rating over 3 years by effectively resolving issues and providing exceptional service.
• Employee Training: Trained and mentored 10+ new employees, leading to a 15% increase in overall productivity.
• Sales Performance: Consistently exceeded sales targets by 10% and contributed to a 5% increase in sales during off-peak hours through effective merchandising.
• Excellent customer service and communication skills
• Proficient in using POS systems and cash registers
• Strong problem-solving abilities
• Ability to handle high-stress situations with composure
• Familiarity with retail inventory management and merchandising

Springfield Community College, Springfield, IL Associate of Arts in Business Administration Graduated: May 2017

Certifications

• Walmart Customer Service Training Program
• Certified in Conflict Resolution and Customer Relations

Available upon request.

Final Thought

This Walmart Customer Service Resume Sample is a valuable tool for creating a standout resume tailored for a Customer Service Assistant role at Walmart. It provides insights into the key sections, skills, and experiences that should be included in your resume and can help you showcase your qualifications and achievements effectively. Use this sample as a guide to create a compelling resume that highlights your problem-solving abilities, excellent communication skills, and friendly demeanor.

See also: Walmart Customer Service Cover Letter

Reader Feedback

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Below are some of their comments, highlighting how the sample has inspired and guided them in showcasing their skills and experiences effectively, increasing their confidence in the job application process.

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• Customer Service Manager

5 Amazing customer service manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes

Customer service manager: resume samples & writing guide, professional summary, employment history.

• Maintain customer service databases
• Develop customer service reports and presentations
• Analyze customer feedback and provide actionable insights
• Monitor customer service performance and implement improvement strategies
• Develop and implement customer service policies and procedures
• Monitor customer service KPIs and ensure compliance with service standards
• Track customer service trends and provide recommendations
• Manage customer service budgets

Do you already have a resume? Use our PDF converter and edit your resume.

• Coordinate with other departments to resolve customer issues
• Create and maintain customer service documentation
• Develop customer service training materials
• Ensure customer satisfaction by addressing customer inquiries and complaints
• Develop customer service strategies to improve customer experience
• Handle escalated customer service issues

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer service manager Job Descriptions; Explained

If you're applying for an customer service manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service manager

• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Cross-trained and backed up other customer service managers.
• Adhered to all confidentiality requirements at all
• Met all customer call guidelines including services levels,handle 
• Implement 
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.departmental policies, procedures, and service standards in conjunction with management.
• Maintain and follow standard quality, safety, environmental and infection control policies and procedures
• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
• Supported sale rep. in opening new accounts and upgrading existing service.
• Quickly and effectively solved customer challenges.
• Maintained quality control/satisfaction records and constantly seeking new ways to improve customer service .
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.

customer service manager/ bookkeeper

• Provide excellent customer service, making sure the customer is 100% satisfied upon leaving. 
• Provide answers and solutions for all customer concerns or questions.
• Issue price adjustments, refunds, and rain checks  to customers. 
• Monitor cashiers to ensure company policy is always followed. 
• Coach team members on proper procedures while using the register.
• Give overrides when performing refunds, voids, alcohol sales, or cashing checks. 
• Resolve any problems/errors a cashier or fellow team member encounters, and direct team members on how to overcome specific issues for future reference. 

customer service manager/ warehouse manager

• Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
• Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 
• processing orders.
• operating mechanical and IT systems.
• liaising with customers and other departments.
• training, supervising and appraising staff.

customer service manager Job Skills

For an customer service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Project Management
• Troubleshooting
• Quality Assurance
• Database Management
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management
• Technical Writing
• Social Media
• Supervisory
• Risk Management
• Presentation.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Documentation
• Relationship Management.

How to Improve Your customer service manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your customer service manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Mointor custmer service performance and implemet improvement strategies
• Train and manage custmer service staff
• Analize customer feedback and provide actionable insites
• Ensure customer satisfactions by addressing customer inquirys and complaint's
• Develop customer service's training materials
• Train and manage customer service staffs
• Mange customer servise budgets
• Monitor customer servise KPIs and ensuer compliance with servise standards
• Develop customer servise training materials.

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

customer service manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected Google Recruitment Team

I am writing to express my interest in the Senior Customer Service Manager role at Google. As a Customer Service Manager with 13 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Scheduling to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Senior Customer Service Manager role. I am looking forward to a future where we work together to drive this organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Walmart Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the walmart job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Manage accounts business and financial performance by driving volume growth, share, revenue, and ROI improvements
• Work in close partnership with brand marketing to ensure development and implementation of customer category strategies and best in class 4P execution
• Manage broker relationships and direct projects to improve volume and distribution
• Developing promotional strategy in customers, and promotional execution (including trade budget management, range and space optimisation)
• Develop and manage customer relationship with buyers; contribute to customer strategy ensuring local RB business objectives are achieved
• Develop Hain Celestial brand portfolios in line with distribution, pricing, merchandising and shelving objectives established for each brand
• Track and evaluate sales performance against volume, share, promotions, new items and spending objectives
• Developing & managing a long-term trusted relationship with Walmart
• Manage short and long term contractual tactics and strategies
• Work in partnership with Shopper Marketing to undertake bespoke account research
• Proven track record of influencing within cross-functional relationships with key decision makers
• Contribute to HQ strategy by representing Walmart’s viewpoint. Improve the effectiveness and application of the final go to market strategy
• Manage elements of contribution to P&L
• Effectively negotiate mutually beneficial, solutions with various stakeholders and influence key decision-makers to improve in-store presence & shopper conversion
• Delivers superior in store presence - Develops and implements CPG retailer-specific annual joint business plans focused on product distribution, placement, pricing and promotional activity in line with established Starbucks Sales Fundamental Guidelines
• Provides leadership to field Retail Operations Teams and partners via ongoing communications, market visits, customer-specific program presentations and individual coaching
• Delivers business and category reviews, including product and merchandising initiatives, performance measures, and on-going tactical plans
• Helps create a positive price value impression with the CPG customer
• Manages Starbucks promotion funds efficiently and effectively and in line with internal controls
• Provides a link between the customer and Category and Market Planning organization at Starbucks
• Manages all details related to the day to day business i.e.: volume-forecasting-deductions, price changes, and all administrative issues
• Strong analytical, communication and interpersonal skills, with the ability to work well in a cross functional environment
• Microsoft office, advanced ability with Excel, PowerPoint, Database reporting
• Space Management software knowledge (JDA)
• Strong understanding of shopper insight proposition and techniques and track record of delivering a commercial viw of research projects
• Desire and ability to build new organizational competencies
• Knowledge of Walmart
• High energy and drive to succeed
• Leadership potential
• IRI, Nielsen or NPD experience

11 Walmart resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, director, shopper insights walmart team resume examples & samples.

• Analyze and report on business opportunities (e.g., Opportunity Gap analysis), utilizing available syndicated and proprietary data sources
• Communicate status of work to appropriate parties in order to keep them informed and involved
• Identify emerging shopper, consumer or marketplace trends that may impact Coca-Cola’s or the customer's business and identify strategic implications
• Visit and observe other stores in order to develop an understanding of the competitive environment and its application to customer needs (e.g., shopper marketing or insights best practices and key strategies)
• Gather and organize information using industry sources (e.g., Nielsen, CREST, Scarborough, Kantar, industry publications, blogs, etc.) and proprietary tracking studies (iSHOP, DINE, Consumer Beverage Landscape ) in order to understand the latest shopper trends and customer-specific strengths and weaknesses, and competitive environment
• Shopper Insights and Category Management: Knowledge of basic shopper insights and category management practices (e.g. shopper targeting and segmentation, shopper-based analysis of secondary research)
• Strategic Thinking: capable of crafting a forward-looking vision and anticipating future needs; ability to identify implications and business opportunities and create action plans to achieve vision
• Analytic Skills: Ability to analyze quantitative and qualitative data to identify patterns, opportunities and gaps, and integrate across disparate data sources. Knowledge of analytic techniques such as shopper segmentation, basic statistics, indices and gap analysis
• Customized Marketing Research Analysis and Application Capability: Ability to develop and direct custom research projects; ability to explain and interpret data to customers/bottlers in a way that is meaningful to their business needs
• Marketing Research Knowledge: Knowledge of industry and customer research resources (e.g., Nielsen, customer shopper card or POS data sources or proprietary research), KO proprietary resources (e.g., iSHOP, DINE, B-cubed, CBL) and a basic knowledge of methods for gathering information (i.e., survey techniques)
• Business Consulting Skills: Ability to identify opportunities and gaps for both Coca-Cola and Walmart / Sam’s Club via a holistic understanding of business fundamentals and application of quantitative and qualitative shopper insights. Creative problem solving skills are a must
• Ability to advance the Customer Relationship: facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversations with customers' senior leadership and marketing/insights teams to uncover relevant information, resources, and solutions
• Communication Skills: Ability to communicate complex shopper information and implications both verbally, in interactions with senior customer leaders, and in written presentations, utilizing "storytelling techniques" to communicate a clear, compelling and cohesive shopper story
• Business Planning: Ability to identify key business objectives and strategies and contribute to customer-specific annual business plans
• Computer Skills: Ability to use information/business tools and platforms (i.e., Coca-Cola Connection, CCV software platform, Excel, online searches) to obtain and analyze relevant information

Senior Digital Properties Manager, Walmart Resume Examples & Samples

• Achieve Walmart buy-in for digital marketing initiatives that drive account and sales growth
• Serve as business owner and champion for digital platforms with internal and external partners
• Partner with business and client teams to develop, implement, lead and monitor digital roadmap. Incorporate the client's key business objectives, strategic vision and marketing calendar to gain buy-in
• Lead and execute direct to consumer digital acquisition and lifecycle campaigns
• Refine campaigns through marketing effectiveness by working with analytics team and utilizing tracking tools
• Identify unmet needs which are then developed into new products and features
• Drive self-service adoption using digital tools that deliver value-add for customers and cost savings for the business
• Ongoing management of digital properties across Walmart digital, third party and Synchrony hosted marketing platforms
• Responsible for ensuring compliance and operational consistency across platforms
• Bachelor’s Degree OR in lieu of degree, high school diploma/GED and 7+ years of Marketing, Digital, and Project Management experience
• 5+ years of experience in business/marketing in roles of increasing responsibility
• 5+ years of demonstrated use of effective financial, analytical, and organizational and project management skills
• 3+ years of web development, user experience and usability knowledge
• 3+ years of Omniture and/or other web analytics skills
• Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint
• Strong project management experience with a record of delivering on time and across functions
• Proven digital thought leadership
• Experience of consumer or business credit products
• Experience working with retail clients
• Sound understanding of Synchrony’s business culture
• Ability to influence and gain commitment at all organizational levels
• High level negotiation, communication and influencing skills
• MBA desirable

Analytics Leader, Walmart Portfolio Resume Examples & Samples

• Lead all Analytics & Reporting efforts for the Walmart portfolio
• Manage a team of on-shore and off-shore analysts dedicated to the Walmart portfolio. Prioritize workload and streamline workflow across teams to ensure highest-quality execution and delivery of marketing analytics, campaign tracking, and MIS reporting
• Partner with Marketing Leader to develop integrated solutions to grow new account acquisitions, credit penetration, profitable sales and asset growth, and net income
• Build a business case for Walmart to share full-tender and category-level data, by showing use cases, best practices and demonstrating incremental retail sales opportunity with marketing campaigns
• Provide strategic thought leadership for the internal Synchrony client team and Walmart client team and influence Synchrony and client partners to implement profitable marketing and offer strategies rooted in analytics
• Drive client engagement in credit program by developing client-specific tools and/or leveraging central analytics toolkit, like retail share of wallet, un-captured sales and value of credit
• Leverage in-Store and world spend data to understand Customer propensity for profitable sales and accordingly refine marketing strategies
• Bachelor’s degree from an accredited institution, OR in lieu of degree, 11 years of progressive experience in a marketing or customer analytics role at multi-product/multi-channel financial services organization
• 7+ years of progressive experience in a marketing or customer analytics role at multi-product/multi-channel financial services or retail organization
• 5+ years experience with statistical analysis and database tools such as SAS, R, SPSS, SQL, data visualization required
• Hands-on experience with statistical analysis and database tools such as SAS, R, SPSS, SQL, data visualization
• Demonstrated ability to manage remotely located teams in India and the US
• Credit Card industry experience
• Bachelor's degree in Mathematics, Statistics, Database Marketing or Quantitative Analysis preferred. Advanced degree in a quantitative field or MBA with Systems and Marketing specialization strongly preferred
• Knowledge of Synchrony systems (CDCI, CMAP, FDR, ALP)
• Knowledge of retail POS data & systems
• Strong external focus with demonstrated experience in leveraging new types of consumer data to enhance analytical tools
• Strong leadership, analytic and problem-solving skills and ability to manage multiple projects and priorities
• Ability to provide wing-to-wing analytic support including pulling data, preparing analysis, interpreting data, making strategic recommendations and presenting to client/product teams
• Experience measuring marketing campaigns and interpreting results

Senior Marketing Manager, Walmart Resume Examples & Samples

• Lead a team of talented marketing professionals responsible for executing integrated marketing campaigns for the Walmart cards portfolio
• Drive Analytics agenda to constantly test and design campaigns to optimize results
• Lead Marketing Communications function ensuring top execution of marketing creatives, leveraging agency resources to deliver faster and at lower cost
• Take part in key business initiatives and drive Marketing contributions
• Actively engage and lead the Teams to attract, retain and develop the best talent
• Manage relationships with Client and key marketing partners including lettershop and creative agencies
• Coordinate with the marketing management team to develop winning growth strategies for the business
• Manage marketing budget ensuring efficient spend, investment for long-term opportunities and tight controllership
• Direct the Marketing Communications team to implement effective direct mail, online and in store campaigns on time and on budget, allocating resources as required to meet the priorities
• Establish goals and objectives, creating a clear vision for the team, to achieve personal and business objectives
• Coordinate with CD, Legal, PR and others to ensure that all marketing activities are consistent with business positioning and brand image, determining best course of action after consulting with the appropriate stakeholders at local, regional and global level
• Strive for continuous improvement in marketing effectiveness, promoting use of appropriate tools (Test and learn, research, segmentation, etc) to deliver best in class campaigns
• Bachelor’s degree from an accredited institution OR in lieu of degree, a high school diploma and 10 years of experience in consumer credit
• A minimum of 8 years of work experience leading teams or managing marketing campaigns consisting of experience in consumer credit, including credit cards and commercial products, and/or working with retail clients or financial services
• A minimum 5 years of management experience including managing teams of people
• Strong customer orientation and commercial focus
• Strong project mgmt experience with a record of delivering on time and across functions
• Sound understanding of Synchrony’s business culture and management approaches, preferably gained through previous management experience within Synchrony
• Strong people and resource management skills

Account Executive, Walmart Team Resume Examples & Samples

• Builds strong relationships with assigned customers at all levels of their organization
• Sell new item initiatives to meet and or exceed shipment objectives
• Plans, directs, and communicates monthly and annual operating plans to internal (CPG Leadership, Brands, SCO, Planning, etc) and external (Acosta) stakeholders
• Manages internal relationships required to ensure that agreements and initiatives are developed fully
• Total experience - +5 years
• Developed and managed sales and sales funding within consumer products industry - 5 years
• Key account sales to CPG retailers at top management and buyer levels - 5 years
• Negotiating annual sales plans focused on multiple brands - 5 years
• Experienced in managing sales, profit and trade budgets - 5 years
• Cross-functional customer-facing team interaction experience - 5 years
• Implementing and managing retailer-specific programs - 5 years
• Knowledge of food, drug, mass and club and the overall CPG industry

Director & Team Lead, Walmart Resume Examples & Samples

• Leads the company's highest priority businesses and organizational initiatives
• Leads an enterprise approach to the business by leveraging all company assets and functions (CPG, Licensed Stores, NACP, etc.)
• Elevates discussions at the highest levels of the customer, while also ensuring that collaborative relationships exist across the customer's organization
• Leads and coaches others to understand and apply traditional business and financial measures common to Starbucks and the CPG industry
• Is the voice of the customer back into the Starbucks organization
• Develops relationships enabling collaborative business practices with critical decision makers at the customer(s) to co-create agendas and programs that benefit both Starbucks and the CPG customer needs
• Utilzie strong relationships, while communicating coffee and category knowledge to drive key category development and shopper marketing initiatives that are mutually beneficial
• Establish short and long term strategic and tactical goals through the CPG customer and the Starbucks organization through effectively working cross-functionally between both organizations
• Through constant work and effort to devlier the key strategies and tactics within the Joint Business Plan, increase consumer demand for Starbucks products growing category sales and share
• Work with sales partners to ensure solutions meet customer needs, company brand expectations and targets and pricing guidelines
• Fully leverage the power of the broader enterprise (CPG, Licensed Stores, NACP. etc) to reach and exceed company established volume and share targets
• Developed and managed sales on a strategic and tactical level within CPG customers (10 years)
• Key account sales to CPG retailers with senior most management down through the buyer level (10 years)
• Negotiating strategic Joint Business Plans on at least an annualized basis focused on multiple brands and at the enterprise level (10 years)
• Experienced in managing sales, profit and trade budgets (10 years)
• Cross-functional customer-facing team leadership experience managing and guiding direct reports (10 years)
• Implementing and managing retailer-specific programs (10 years)
• Headquarter Experience in Sales Planning and/or Customer Marketing/Marketing are highly desired (10 years)
• Lead sales teams in planning, selling and building strong effective relationship with key customers
• Review and evaluate performance of key account results monthly with sales partners
• Identify variances and update plans as needed to achieve sales goals

Walmart Resume Examples & Samples

• 3- 5 years’ experience, preferably in the consumer goods/beverages industry
• Experienced in developing Pricing & Promotion structures
• Experience and comfort working directly with Customers
• Experience and comfort working directly with senior leaders; aligning senior execs w/ differing perspectives
• Collaborating with customer teams and other key internal/external stakeholders; effective in influencing wide variety of stakeholders
• Effectively communicates & builds relationships at all organizational levels; ability to simply complex concepts and communicate to non-technical audience
• Strong analytical skills – ability to draw insights and actions from data; ability to develop volumetric & financial models that can accommodate multiple inputs from diverse data sources and be used for scenario planning
• Extensive experience with price/package/promotion plan development & analytics
• Ability to lead complex analytical exercises/projects and which lead to actionable direction within the marketplace
• Working knowledge of key data systems: planning tools (e.g. AIP, Scenario Builder, Price Simulator), syndicated marketplace information & data (e.g., Nielsen); forecasting systems (e.g KAEP, UFP); internal financial & sales reporting; internal performance management & execution metrics (e.g, RED – Right Execution Daily)

Key Account Executive Walmart Resume Examples & Samples

• Works with Associate Director, to set account targets and strategies. The KAE is responsible for leading execution to achieve targets
• Collaboratively manage multiple banners within the team, monthly forecast/volume, financial processing/analysis and tracking via CRM
• Creates account plans
• Negotiates annual trade spend and listings of all KCI innovations with our customers
• Develop & execute account specific promotions
• Cross functional communication of all key activities and developments at the head office level
• Communication of all key KCI initiatives to our customer(s)
• Provide recommendations and feedback to Customer Marketing and Business Management on key KCI initiatives as it relates to our customers
• Lead, train, coach, motivate and manage indirect account contributors
• Develop relationships and work in partnership with various levels and stakeholders of the customer (category managers, directors, replenishment, marketing and store operations)
• Communicate as appropriate activity internally and externally throughout the organization re: promotions, feedback, initiatives, etc
• Post secondary education and significant experience in Retail Packaged Goods with both direct selling experience as well as key account management
• Strong analytical, negotiation, organizational, interpersonal, presentation, coaching and time management skills
• Strong working knowledge of MS Office applications as well as ability to work with customized software for tracking, financial analysis, etc
• Valid Driver’s license within Canada

Operations Analyst Walmart Global Customer Resume Examples & Samples

• Project management and initiative planning
• Developing business/category knowledge
• Data analysis, data interpretation
• Supply Chain knowledge and understanding is a plus
• Prior experience with Walmart applications, such as Retail Link, inventory management, order management, transportation, data analysis and sales is preferred

Customer Manager, Walmart / Sams.com Resume Examples & Samples

• Achieve or exceed established targets for sales, merchandising and distribution while working within assigned budgets
• Responsible for the eCommerce account trade budget for assigned customers and implementation of the activity plan, including but not limited to managing online sales plans and execution, brand and corporate developed sales & marketing programs presentation on retailer sites, coordination of digital marketing campaigns and best in class product presentation
• Responsible for maintaining retailer's online content catalog and for eCommerce sales forecasting
• Develop deep data analysis to provide insights and recommendations based on customer data (Promotion Analytics/Insights/Recommendations, Assortment Recommendations & Online Catalog Management, Reporting on sales trends and deriving Insights/ Recommendations for segment trends, overall business observations, etc.)
• Manage category basics, define and implement clear digital business and category development strategies for assigned accounts, including planning & review meetings
• Working collaboratively to build partnerships with IS, Digital Marketing, Insights, Shopper Marketing and other cross-functional teams to leverage mobile/digital technology expertise, available digital assets and learnings in executing the eCommerce plan
• Implement online sales vision in coordination with Brick & Mortar counterparts
• Establishes business reporting/KPI’s to ensure progress against objectives and communicates back to the organization
• Bachelor Degree is required (Business, Marketing or related fields)
• Minimum 3 years of Customer (Walmart/Sams.com) Business Team and Sales experience is required
• Minimum 3 years of experience developing and implementing successful online strategies in a Consumer Packaged Goods/Retail/Sales/Organization
• Minimum 3 years of experience translating insights into sound merchandising / marketing promotional / product optimization recommendations (prescriptive selling)
• Demonstrated knowledge of online operations/supply chain/customer service/logistics
• Keen understanding of Sales Planning, Business Processes and Systems
• Superb communication skills, including strong oral and presentation skills with the ability to communicate and interact at all levels
• Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate high impact initiatives
• Excellent management skills, with the ability to delegate and manage multiple priorities while generating positive relationships
• Some travel required (30-40%)

Global Customer Director, Walmart Asia Resume Examples & Samples

• Activate The Coca-Cola Company System (e.g., cross-functional team members, segment resources) to develop and implement business plan/solution that meets customer needs and drives beverage category profit and volume
• Collaborate with the customer and account team in order to identify needs and determine project components
• Confirm understanding of customer’s business needs, issues faced and opportunities with various customer buyers in order to develop viable solutions
• Build business plan/solution and contingency plan in collaboration with the customer using information collected during the account discovery process (e.g., Identify & Understand Customer Needs, Identifying Opportunities, in-outlet visits) to ensure plan meets customer needs
• Oversee the development of short- and long-range business plans for a business unit or department that are comprehensive, realistic and aligned with broader Company and business unit plans
• Build and maintain a robust internal and external customer contact strategy that incorporates market and group senior level executives, targeting all key functional heads. Furthermore, create a virtual team by market, with dotted line reporting responsibility
• Ensure granular tracking of strategic 3 year plans, with ownership of core objectives assigned to individuals against specific timelines
• Identify capability gaps within markets and functional heads and act as a stakeholder in personnel development by offering coaching and development where necessary
• Maintain Walmart Asia account profile within Coca-Cola and the FMCG industry by supporting internal and external forums. Lead best practice sessions at such forums as the Consumer Goods Forum and KO’s own Customer Development Forum
• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions
• Customer Knowledge (Business): Knowledge of the customer's business priorities, values and preferences (i.e., business culture, business background, key business objectives and priorities, key business challenges and strengths). Ability to gain customer knowledge by applying Connecting with Customers selling technologies
• Annual Business Plan: Ability to prepare and implement annual business plan for customer/territory
• Contract Procedures: Knowledge of contract procedures, negotiations and Coca-Cola system approval processes. Ability to understand and interpret customer contracts
• Customized Marketing Research Analysis and Application Capability: Ability to understand the results of custom research data and the ability to explain the data to customers/bottlers in a way that is meaningful to their business needs

Former Walmart Field Intern Assessment Req Please Do Not Apply Resume Examples & Samples

• Drives sales in assigned area
• Drives the financial performance of assigned area
• Ensures compliance with Company policies and procedures
• Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
• Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community
• Provides supervision and development opportunities for hourly Associates in assigned area
• Upholds the Company's Open Door Policy

Coordinator Walmart Services Resume Examples & Samples

• The position coordinates all governance activities around space use proposals. Coordinating with all business teams; collecting, preparing and presenting all new deals at the weekly Space Use Governance meeting. Largely done in MS Excel, MS PowerPoint and QuickBase
• Uploading approved deals into QuickBase after the governance meeting
• Updating governance minutes – ensuring data integrity

Customer Development Manager HH Walmart Resume Examples & Samples

• Provide Director and KAM with account specific / in store support (Key event materials, Acct specific displays)
• Consistent and regular analysis of baselines and promotional run rates to guide the NAM sales forecasts
• Brand Recaps/Update Database, 4/13/YTD Report (by Brand), 4/13/YTD Report (entire business), Item Detail Reporting, Weekly Feature Sell Thru, Rollback Reporting/Tracking, New Item Trackers (every modular change), Hurdle Rate Trackers, Scorecards, Zone Pricing Update, Execution of Trade Strategy & 4Ps
• Help to identify opportunities to increase volumes and decrease cost to improve ROI of all activities
• Write Store specific orders (Scripts) for features
• Track purchase orders to ensure store specific orders processed correctly
• Build long-term relationship with the customer through Category Management excellence and trust
• Performs high level, in depth analyses using Retail Link and syndicated data retrieval and provides conclusions
• Measure performance and impact of initiatives
• Understand and applies Customer, Consumer and Industry insights using Retail Link, Nielsen Nitro, Nielsen Household Panel, Spectra, AC Neilsen Customer Business Planner
• Bachelor’s degree; 3-7 years work experience in the CPG industry
• Demonstrated experience using Syndicated Data via Nielsen and/or IRI
• Examples of experience with Customer POS Data; i.e.: Retail Link
• Understanding of Consumer Data via Syndicated Panel, Spectra, dunnhumby etc,
• Knowledge and application of space management tools - JDA ProSpace

Customer Business Manager, Walmart Resume Examples & Samples

• Create & present business reviews
• Address retail pricing issues with customer
• Experience in developing & presenting sales business strategies and forecasting
• Experience calling on highly strategic or complex customers
• Strong business and financial acumen: advanced business analytics skills, customer P & L agility, ability to plan, track and evaluate trade management
• Ability to make recommendations for solutions based on information gathered and analyzed from the systems previously mentioned

Walmart Category Associate Resume Examples & Samples

• 30% Synthesize insights and information into fact-based recommendations
• Strong analytical, verbal, written, and presentation skills
• Excellent computer skills including Access, Excel, Word, PowerPoint and database management
• Comfortable working one on one with buyers and senior management
• Flexible schedule to accommodate seasonal workload
• Minimal travel may be needed at times
• Must be willing to live in Northwest Arkansas
• JDA Space Planning experience
• Strong syndicated and sales data software experience, Retail Link and Nielsen
• Experience in the perishable foods and/or meat category

Category Manager Walmart Resume Examples & Samples

• Dedicated ownership of specified Categories by providing strategic and tactical recommendations to Walmart buyers on the assortment, merchandising, pricing, promotion, shelf/aisle reinvention, and .com strategy. Create plan designed to maximize the category and gain alignment from retail customer
• Create work plan to work towards category advisorships. Create commercial alignment with sales teams for coordinated support and action plan. Implement work plan to gain trust and credibility with Walmart buyers
• Build relationships with the Walmart buyers through consistent delivery of value via reporting, promotional analysis, and with the help from Senior Managers and Director, relevant shopper insights
• Provide input into customer planning cycle based on knowledge of category and shopper trends, competitive issues, etc
• Collaborate with local sales team on a continuous basis
• Create and present Walmart specific category reviews providing unbiased analysis, interpretation and recommendations for improving category performance
• Develop compelling selling stories to support strategic category and brand initiatives by leveraging fact based data and shopper insights
• Create reporting and insights to support local consumption reporting
• Provide updates on Walmart key events to HQ such as major POG transition recaps, analysis of monthly trends, holidays and specific price/promo events throughout the year
• We are looking for
• Bachelors Degree required, MBA preferred
• 8 years minimum experience with a major CPG company
• Apply with LinkedIn

Account Director Walmart Resume Examples & Samples

• Directing the account management team by setting objectives and operationalizing them into specific measurable goals with clear expectations, measurement, and performance management
• Ensuring sales and profit goals are attained by aggressively driving profitable growth for the business line. He/She will develop and implement strategic plans to drive sales in conjunction with customer goals and objectives and the objectives of PPG Industries
• Identifying long-range strategic issues that need resolution to deliver the future product portfolio, and then help lead resolution of the same
• Responsibility for building relationships with Walmart contacts and negotiating and executing plans through their own team and functional support teams in order to grow sales and account relationships. Conduct regular reviews of business performance, promotion strategies, and manage overall store planogram activity
• Help define the product costing approach that most accurately reflects the overall product strategy and helps drive sales efforts to the right products
• Ability to negotiate and execute plans through functional support teams in order to grow sales, increase margins, and meet annual targets. Accountable for adjusting strategy and individual action plans to ensure overall objectives are delivered on time and financial targets are met successfully
• Work proactively with marketing team members to suggest and develop appropriate programs to maximize sales and margin growth. Partner with field sales leadership on strategy / execution needs
• Working with internal business partners in marketing, merchandising, and operations management to achieve the short- and long-term goals relative to financial contribution and positioning in the marketplace
• Participating in the development of business plans in support of the overall strategic vision
• Maintaining strong, positive customer relations through hands-on involvement with Walmart
• Active involvement with the Director – Home Center Field Sales/Strategic Accounts in participating in and supporting the overall strategy and vision of the company

Senior Category Manager Walmart Resume Examples & Samples

• The Sr. Category Manager Walmart manages the modular relay process including the drawing of modulars
• Advisorship of a key strategic category at Walmart responsible for providing strategic and tactical recommendations to Walmart buyers on the Distribution, Shelving, Merchandising, and Pricing to improve category performance
• Develops strong working relationships with Walmart's Buyers and Walmart cross functional partners
• Responsible for generating and designing compelling category, shopper, and consumer insights
• Provides support to Walmart Buyers in developing an integrated category strategy
• Interacts with cross-functional teams to provide strategic actionable insights based on market data analysis and insights
• Develops communication strategy to implement key research insights into plans at the customer level
• Provides input into customer planning cycle based on knowledge of category and shopper trends, competitive issues, etc
• Serve as a mentor and leader to other Category Managers and/or Category Analysts on the team

Associate National Account Manager Walmart Resume Examples & Samples

• At least 1 year of proven CPG experience
• Working knowledge of MS Office and software programs (Word, Excel, PowerPoint) Willingness and ability to travel a minimum of 25% of the time is required
• Must possess a valid US driver’s license
• Consumer Packaged Goods environment; Walmart experience
• Proficient use of trade tools, ROI results and planning programs to manage all activities with the customer
• Knowledge of Joint Business Planning Processes

Associate Category Manager, Walmart Resume Examples & Samples

• Perform category and channel analysis for Walmart & Sam's Club Partners, and Category Management teams in an extremely fast paced environment
• Perform category analysis by manufacturer, brand and package type to identify trends, opportunities and challenges to core business areas
• Understand and execute of shelving principles and associated software tools, syndicated data, and consumer panel data
• Use syndicated and/or Retail Link specific data to develop prepare and present information and recommendations in support of category management and key initiatives (such as retailer performance, trends & opportunities, promotion effectiveness, category space expansion opportunities, etc.)
• Responsibilities include (1) participate and influence WMT and Sam's Club category relationship (2) partner with WMT and Sam's Club to execute Category Mgt. and strategic initiatives (3) develop strategic vision and category strategy to support Category Growth Plan
• Own and influence assortment reviews to drive category growth
• Four year College degree in Business or a related field
• 1-2 years sales analytic experience working with or within CPG industry
• 2-3+ years category management experience within CPG industry
• Working knowledge of various sales analytic softwares/tools (e.g. IRI/Nielsen, Apollo/ProSpace, Household Panel Data, Spectra, Retail Link, etc.)
• Presentation development / preparation experience
• Strong communication skills and flexibility

Finance Manager, Walmart & Sam s Club Resume Examples & Samples

• This position will typically serve as business partner or “go to role” for the Walmart & Sam’s Club team within the Commercial Finance organization
• Lead and partner with cross-functional teams (Sales, Logistics, Operations, Marketing) to develop and solve volume and margin opportunities for related accounts
• Bachelor’s degree in business or a quantitative/technical discipline is required. MBA preferred
• Ability to work collaboratively with multiple stakeholders in the organization
• Knowledge of Hyperion Financial Management, Essbase, JD Edwards, or SAP a plus
• Ability to travel as needed and work for extended periods of time to meet deadlines for special projects

Customer Development Manager, Walmart / Club Resume Examples & Samples

• Business Development – Implement programs to drive profitable volume growth for company and customers
• Communications - Liaison for communicating program details, issues, opportunities, and best practices to assigned accounts and appropriate CCBCC personnel
• Customer Relationships - Meet with Market Managers monthly, Regional GMVP quarterly and store management on going and to ensure program execution, determine opportunities and establish dialog
• Relationship building is a must to allow open dialog with members of Wal-Mart management at all levels
• Administrative Execution - Enable timely program implementation and maximum effectiveness

Replenishment Manager, Walmart Resume Examples & Samples

• Completion of a 4-year Bachelors Degree in Business or a related area
• 3+ years of sales or replenishment related experience
• Ability to Interact Effectively, positive attitude

Director National Accounts, Walmart Resume Examples & Samples

• Provide leadership/establish direction, guidance and problem solving for a cross functional sales organization dedicated to the execution of sales strategies and account plans to achieve DSD volume, margin and profit objectives
• Penetrate and develop business relationships with senior level management and key decision makers in assigned area of responsibilities for the purpose of growing DPS business
• Lead multifunctional teams such as Shopper Marketing, Category Management, and Marketing toward the execution and implementation of account plans and programs. A high degree of cross-functional leadership is required against this objective
• Ensure seamless execution of Walmart programming thru DSD route to market field organization and DPS BU operations teams. A high degree of communication skills is required to ensure execution of customer strategies
• Create, implement, and evaluate plans for the training, mentoring and development of direct reports. Plans to increase both personal and professional growth which is consistent with DPS strategies
• Manage allocated trade and marketing funds and Indirect budgets to achieve objectives. Use of funds to be consistent with strategies aimed at growing volumes, merchandising quality, space, pricing, and distribution objectives
• High degree of negotiation skills
• High degree of written and oral skills
• Performance Measures
• Lead, develop and manage sale team for results
• Revenue, volume and profit balanced with Dollar and unit share of the category
• Feature and display performance
• New item acceptance and launch success
• Adherence to company and customer strategy
• Act in accordance with ACTION behaviors
• Bachelor degree from accredited college or university
• 7 years of sales experience in consumer packaged goods
• 3 years of sales leadership experience, coaching and developing direct reports

Store Banker Nmls -sherwood Walmart Resume Examples & Samples

• High school diploma or equivalent
• Minimum one year of experience in sales and/or cash handling activities, or commensurate training
• Ability to sell bank products, process transactions, and solve customer service issues
• Basic knowledge of all retail products and services, applicable bank and branch policies, procedures and support systems
• Effective interpersonal/customer service skills
• Well-developed selling, cross-selling and referral skills
• Strong mathematical, problem-solving and negotiation skills
• Strong verbal and written communication skills
• Ability to analyze customer credit data and other related financial information
• Strong interpersonal & relationship building skills
• Previous experience in a financial sales representative oriented role

National Account Manager, Walmart Resume Examples & Samples

• Drive distribution, shelving, pricing and promotion strategy to optimize sales performance and trade spend efficiency
• Account brand strategy development and implementation by identifying and capturing new and/or emerging opportunities at Walmart and Sam’s
• Cross-functional, systematic review of account plans and performance. Tailoring of company assets to meet/exceed account requirements and growth targets. Monitor account/customer performance issues and highlight issues as they occur
• Management of internal business processes to ensure forecast accuracy, ROI and revenue growth. Development of individual account promotional plans and activities
• Optimize overall account business performance via strategic decision-making, broaden and deepen account relationships, and leverage resources

Walmart Field Summer Internship Resume Examples & Samples

• Be assigned a business project to work on throughout the 10-week program to be presented to senior leadership the final week of the program
• Receive focused learning on how a Walmart store runs
• Ensure compliance with Company policies and procedures
• Model, enforce, and provide direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
• Participate in community outreach programs, and encourage and support hourly Associates in serving as good members of the community
• Uphold the Company's Open Door Policy
• Must be currently enrolled in an accredited college or university
• Must have an overall Grade Point Average of 3.0 or higher
• Must have fewer than 30 credited hours of class before eligible for graduation
• For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
• Additional Preferred Qualifications
• College major should be related to one of the following degrees: Business Administration, Marketing, Retail Management, or General Merchandising
• Planned graduation date of Summer 2018
• Employment Type:Internship

Manager, Walmart Diversity Programs Resume Examples & Samples

• 5 or more years experience in Human Resources or related field
• Master's or Ph.D. degree in Industrial/Organizational Psychology, Human Resources, Organizational Design, Business, or related field
• PHR/SPHR/GPHR Certification
• Employment Type:Full Time

Walmart Team Analytics Leader Resume Examples & Samples

• Direct account responsibility co-owned with Sales Managers &Team Leader
• Help team analyze business needs, provide insights, and make recommendations to drive sales growth
• Improve business results by identifying problems, finding opportunities, and developing solutions
• Highly collaborative with Sales and other functions, while respecting all confidentiality requirements of customers
• Leads assessment, analysis, & insight generation
• Represents analytics at broader cross-functional team meetings
• Develops both internal and external partnership relationships
• Minimum of eight (8) years in analytics, marketing, sales or business development
• Minimum of four (4) years of Key Account experience
• Minimum of three (3) years of experience in managing direct reports
• Seven years Key Account experience
• Experience in a retail channel
• Strong team building and cross functional skills
• Effective interpersonal, consultative problem solving and listening skills
• Excellent leadership skill, attention to detail, and overall business acumen
• Five years direct Walmart customer experience with category advisorship management; with a minimum of two review cycles
• Advanced Retail Link skills
• Two years of experience with syndicated data sources, panel, and demography

Walmart Ecom / Shopper Marketing Analyst Resume Examples & Samples

• Prepares eCommerce reports, analytics, and insights to identify business risks and opportunities, delivering findings and recommendations to key stakeholders
• Owns periodic reports and insights: customer scorecard, QBRs, period reports, competitive landscape, etc
• Supports the business planning process, including forecasting, planning and analysis of key business metrics
• Managers new item launches: coordination, ratings & reviews management and post-launch analysis
• Gain program objectives from campaign planning and work to ensure campaign is structured accordingly to deliver expected KPIs
• Provides ongoing tracking and reporting of promotion effectiveness, and communicates promotional activities to cross functional partners
• Identifies trends in media performance from multiple campaigns and develops playbook for optimizing future programs
• Proactively interfaces with cross functional teams across organization and third parties to ensure data is collected uniformly and accurately for analysis
• Leverages A/B testing tools and segmentation targeting to understand the impact of messaging, offers, individual page elements, and promotional effectiveness
• Manages the development and execution of digital marketing calendar
• Owns weekly Triad call and post-event WMX discussions
• Understand needs of business and partner with third parties to advance reporting capabilities
• Builds collaborative, cross functional relationships to function in a high performing team environment
• Provide ad-hoc support, coordination, and analysis as needed
• Creates collaborative relationships
• Technical/Functional Skills
• Demonstrated ability to analyze data and make appropriate recommendations
• Ability proactively identify appropriate reporting needs and data sources
• Communicate and work collaboratively internally and externally
• Demonstrated ability to work independently
• Learning Agility
• Experience which demonstrates advanced problem solving and analytic capabilities and the ability to work collaboratively in a cross functional team environment
• 1-3 years working experience and/or internship experience in sales or analytics

Senior National Key Account Manager, Walmart Resume Examples & Samples

• Work with Category Development Managers to develop plans to drive category / trade business plans; work with field sales to manage customer as key stakeholder
• Overall Continuous improvement - identifying opportunities for efficiency and profitability and overall improvement in the management of categories
• Lead, coach and manage direct report Junior Key Account Managers
• Develop and lead advanced customer engagement strategy including JBP, innovation and day to day business

Technican Vii-walmart Technology Resume Examples & Samples

• 3 years’ experience with information technology systems (for example, hardware, software) for stores, distribution centers, and mainframes
• 3 years’ advanced experience with Excel (for example, creating macros, developing formulas, using pivot tables)
• 2 year’s experience using basic word processing and email software (for example, Word, Outlook)
• 3 year’s experience conducting problem or incident management
• 3 year’s experience working at an information technology call center or service help desk
• 2 year’s experience in project management

KA Manager, Walmart Resume Examples & Samples

• Revenue, Profit, AR : Responsible for monitoring and controlling of Accounts Receivables and timely resolution of disputes if any
• Retail Excellence: Responsible for negotiation of drivers of the business (distribution/assortment, shelf-management, pricing, promotion, merchandising)
• Category Management
• Organizational Excellence: Create a high performance team by actively sharing and re-applying best practices to raise the bar within the team

Walmart Category Manager Resume Examples & Samples

• Responsible for the day to day Category Insights relationship with the customer, providing Insights and strategy, that drive improved sales and share performance for Alcon OTC & Contact Lens portfolio
• Lead Insight development utilizing Point of Sales, Syndicated, and Custom Research data
• Develop Category and Shopper strategies to assist Buyer with integrated Category strategy solutions in support of key business building initiatives
• Lead shelf layout and modular thought process, perform space to sales analyses, and apply best in class shelving strategies
• Expert in the analysis of syndicated Nielsen data, household panel and Retail Link leading to key insights and business recommendations
• Provides strategic and tactical recommendations on the Distribution, Pricing, Shelving and Merchandising to drive sales, share growth and overall category performance
• Develop strong working relationships with retailer buyers, sales planners and other cross functional partners
• Work individually and also cross-functionally across internal teams such as Sales, Marketing, Business Planning, and Logistics to problem solve and drive results
• Determine the best route to market and direct team members to develop processes/procedures for satisfying customer requirements
• Interact with brand groups to develop product offerings
• Communicate sales information, trends, and account specific insights to management team and brand groups
• Four year BS/BA degree preferred
• Ten years sales experience with a consumer packaged goods company distributor and broker network
• Four + years Walmart experience required
• Ability and desire to work individually and as part of a team, manage and prioritize work for self and team
• Demonstrated sales management experience, managing multiple categories
• Computer proficiency in MS Office (Word, Excel, PowerPoint, Access), Retail Link, Nielsen data, Spectra,etc
• Strong analytical skills and financial understanding of Walmart systems
• Very strong written and oral communication skills
• Ability to maintain an effective working relationship with all contacts both inside and outside the company with excellent interpersonal skills

Category Analytics Manager, Walmart Resume Examples & Samples

• Guiding the interpretation, use, and implications of analyses to improve business decisions and customer solutions
• Develop business building plans for the confection category that use all appropriate data to effectively develop category optimization. Studies and analyses that are directed by the Manager may include, but are not limited to, use of Retail Link, Nielsen syndicated data, household panel, user purchase studies, pricing studies, market basket studies, etc. Each approach requires detailed direction for organizing and completing such studies specific to the account, working directly with the lead advisors
• Co-Leads the category analytics team to develop capability to create advanced analytics value. Work includes various analytical and statistical methods and business intelligence utilization to support comprehensive insights, data management and distribution
• Provide fact and consumer based insights on proposed assortment, pricing, promotional promotions and shelving optimization
• Will make presentations to customer on opportunity areas for the business in conjunction with the Lead Advisors
• Inspires merchants business decision making based on insights derived from information, research, and testing
• Collaborate with Category Managers and COE to ensure Best in Class sharing
• Co-Coordinating a team that executes the assigned analyses to continually advance capacity to address customer solutions, and improve productivity and impact
• Directing the proper focus and prioritization of analytical projects
• Connects and communicates learning (as a result of analytical projects) to Category Advisor team to inform, educate and assist
• Continuously improving and expanding Mars’ Category Development analytical approach and capabilities
• Command Skills
• Managing and Measuring Work

Walmart Account Manager Resume Examples & Samples

• Exceed net sales volume goals as well as retail projected goals
• Develop and implement strategic seasonal plans, work closely with Wal-Mart Planning manager to execute plans and adjust throughout season based on trend
• Ensure profitability success by pricing items appropriately, mitigating seasonal risk, and managing markdowns where applicable

Customer Category Manager, Walmart Resume Examples & Samples

• Conduct analysis of specific customer promotions and feed in recommendations to Trade Marketing & the relevant NAM(s)
• Set customer performance targets and proactively identify 4P opportunities based on in-depth understanding of the customer’s capability, position in the market and willingness to execute
• Implement own initiatives from concept to in-store execution
• Drive the line review process with the customer

Cpfr Manager, Walmart Resume Examples & Samples

• Responsible to engage the WM team and develop relationships and processes to help deliver planned growth
• Ensure RB/WM aligned KPIs are met and exceeded where possible by managing forecast, inventory on hand and instocks
• Manage scripting for PBIs, ensure best in class instocks during promotional periods and track sell throughs
• Define, collaborate and implement activities needed to achieve sales plan, based on the knowledge of the promotional plan and feedback received by Walmart
• Lead activities needed to maintain seamless communication with the Walmart, the Sales Teams
• Owner of the creation, monitoring and communication of Wal-Mart Team's internal forecast to Corporate Demand Planning
• Lead supply chain initiatives that help drive operating costs down for Walmart & RB
• Manage a CPFR analyst in the team and develop the skills and knowledge of CPFR to ensure fully integrated, differentiated service excellence is delivered both internally and to the key customers
• Commit in providing the most updated information about customers supply, for turns and promotional orders
• Develop procedures as needed to enhance the workflow and efficiency of the Customer Logistics team
• Analyze large amounts of data and make recommendations based on facts to senior management

Team Leader, Category Management Walmart Resume Examples & Samples

• Approves and critiques sales team plans for short, medium and long term activities
• Establishing an environment supporting the achievement of common objectives in a wider business relationship and is able to resolve issues, while still achieving business objectives
• Uses detailed data to identify plans for the sales function and service support from the entire organization
• Encourages others to measure performance against objectives and celebrates success when they do
• Manages third party and/or direct reports effectively by keeping track of their performance and budget s / expenditures

VP-national Accounts, Walmart / Sam s Resume Examples & Samples

• Direct a team of Sales professionals providing a high level of leadership to drive sales objectives
• Manage, develop and maintain department budget
• Provide feedback to employees on company, supplier and individual performance goals
• Coach, train, hire, mentor, support and provide tools and resources for success to sales team
• Define vendor brand priorities for national account directors and support initiatives to accomplish the priorities throughout the year. This includes understanding all of the vendor portfolios and matching their brands with the customers priorities
• Manage and develop customer relationships with key decision makers
• Direct and manage customer service, resolve issues such as inventory concerns, price discrepancies, or sales representative concerns
• Serve as a key contributor in the achievement of our vendor’s strategic goals, focus on expanding their market presence while maximizing revenues
• Develop and implement an effective sales plan to generate revenue and menu share within national accounts
• Establish and maintain high-level, executive contact with accounts, focusing on the establishment and maintenance of strategic relationships
• Create, and present sales analysis presentations to sell products and services to customers or provide insights to vendors
• Communicate product improvements and release information to successfully enable world-class execution at the field level
• Utilize sales force automation tools to track all opportunities and prospect/customer related information
• Work with senior leadership to assist in the achievement of company goals and objectives
• Bachelor degree or an equivalent combination of education and experience
• 15 years of experience
• Brand knowledge in all categories of beer, wine, and spirits
• Direct sales experience with key customers and suppliers
• Master degree
• Certifications as CSS, CSW or Court of Sommeliers
• Be comfortable dealing with all levels of leadership
• Work with all corporate functions, and ownership
• Proficient with company sales systems including SAP, diver, AS 400, BI and other external information including Nielsen, Technomics, Y-drinks, Spectra
• Industry background in national accounts
• Knowledge of customer base is a plus
• Think strategically and work tactically
• Perform category and channel analysis for Walmart Partners, and Category Management teams in an extremely fast paced environment
• Participate and influence Walmart category relationship
• Partner with Walmart to execute Category Management and strategic initiatives
• Develop strategic vision and category strategy to support Category Growth Plan
• Working knowledge of various sales analytic software/tools (e.g. IRI/Nielsen, Apollo/ProSpace, Household Panel Data, Spectra, Retail Link, etc.)

Key Account Manager, Walmart Resume Examples & Samples

• Effectively manage internal and external relationships, meeting the agreed level of customer contact with Category managers and assistants, as well as CDT members, Customer Demand Planning, Category Sales Development and Shared Services
• Participate in and support the development of the Joint Business Plan and provides input /feedback to support development of Commercial Plans (ICP)
• Minimum of 6 years in progressive sales roles and/or Key Account Management experience, with at least 2 years of direct Account Management experience, preferably within the CPG Industry
• Financial acumen with strong analytical skills
• Excellent communication, interpersonal, and organizational skills and presentation skills
• Highly developed problem solving, strategic business thinking, and strong negotiation skills; ability to work collaboratively with cross functional teams
• Ability to multi-task and thrive in a fast paced environment
• Good understanding of network applications related to Sales Information
• Computer literacy: MS Word, Excel, PowerPoint, e-mail and other MS applications
• Valid full driver’s license is required. Open to frequently travel within the assigned territory

Related Job Titles

• • Helped boost sales by 10%
• • Exceeded sales target by 5% in my first year
• • Achieved daily sales target of $1000 each booth while providing excellent customer service
• • Progressed on average 40+ sales opportunities daily through customer engagement
• • Developed relationships with 110 new clients
• • Maximized efficiency by balancing the cash register with an accuracy of 99%
• • Operated cash register for cash and credit card transactions with 100% accuracy
• • Handled roughly $4,000 per day
• • Helped an average of 120 customers per day
• • Increased profit by 5% and improved the speed of check out by implementing price scanner for all products and service in store
• • Assisted in visual merchandising of the warehouse adding creative ideas to enhance workers' experience and increase their productivity by 2%
• • Fulfilled orders by using a custom system to locate products and bring them down from racks
• • Sorted different materials, packaged them onto secure pallets, and documented their warehouse locations 4 hours per day
• • Assisted in training 4 new warehouse forklift drivers on pallet jacks and cherry pickers

5 Walmart Resume Examples & Guide for 2024

Walmart plays a crucial role in providing a wide range of products and services to customers while maintaining competitive prices. When crafting your resume, consider highlighting your experience in customer service, inventory management, and teamwork. It's also beneficial to emphasize abilities such as problem-solving, effective communication, and adaptability. Finally, mentioning your achievements in improving sales and enhancing customer satisfaction can significantly demonstrate your contribution to the company.

All resume examples in this guide

Traditional

Resume Guide

Here is what you can expect from our thorough guide, looking for related resumes, how to build an impressive walmart resume and wow recruiters, how to turn the resume header into your very own business card, what makes your walmart resume really stand out: the summary, showing career progress with your walmart resume experience section, social and tech abilities which appeal to walmart hiring managers, do walmart hiring managers have strict education requirements, are there any certificates which can boost your chances, is there anything else you can include in your walmart resume, key takeaways: how to ace your way to an interview with walmart.

Do you remember your first job?

Excitement, anxiety, expectations. That’s a lot to take in.

But Walmart takes pride in creating a welcoming space for both customers and staff. That’s why, many choose the company to be the starting point of their professional journey.

Afterward, some move up the corporate ladder. While others continue to pursue their career goals in alternative ways.

Yet, all remember their first job. The one they got at the local Walmart shop.

This guide is for you, if you are:

• At the start of your professional journey
• Making changes in your career path
• Searching for extra and/or part-time positions

So, what does it take to appeal to Walmart hiring managers?

First and foremost, a good resume!

How do you do that?

Keep on reading to find out!

• How to properly frame your resume, depending on your work experience
• How to highlight your strengths the right way
• How to appeal to Walmart’s core values and include them in your resume
• How to pique hiring managers’ attention with your resume summary
• Which skills do Walmart recruiters consider preferable and how to describe them
• How and what to expect from the job application process
• Stock Manager
• Store Manager
• Forklift Operator

This may surprise new jobseekers, but writing your resume is usually the last task you’ll do. Or second to last. That is, if you count the act of submitting your resume as a final step.

So what happens before that?

Research. Lots and lots of research.

Long gone are the days when you can whip up a single resume and use it to apply to multiple positions.

Now you have to tailor your resume. Not only for each company, but the different positions, too.

As a result, you’ll have to research both the company and your desired position.

Where to start?

A good rule of thumb is to paint the general picture first. Start by learning about the company’s mission and values.

Walmart’s mission statement goes as follows:

We help people save money, so they can live better.

And this is reflected in the company’s values , too:

• Guided by good
• Service to the customer
• Respect for the individual
• Strive for excellence
• Act with integrity

Why do these matter?

Because they determine its culture. Being a cultural fit is oftentimes the decisive factor when narrowing down candidates.

Remember, job searching is a two-way street. Just as much as recruiters are vetting candidates, you’re also selecting an employer.

Walmart also prides itself on inclusivity and providing equal opportunities. Even if you have a criminal record. Or lack traditional education.

Sounds promising, right?

Next on the research agenda are the available job positions.

Walmart and, by extension, Sam’s Club offer the following career path opportunities:

• Stores & Clubs
• Drivers & Distribution Centers

Once you find a position you like, make a note of the job description. It will come in handy when you start filling out the work experience section. More on this later in the guide.

Nobody can tick all the boxes all the time. But make sure that you at least cover the basic job requirements.

Walmart and Sam’s Club’s minimum age requirement is 16 and 18, respectively. While this is great news for students, keep in mind you may not be considered for some positions.

Either because you can’t cover certain shifts. Or because you don’t have the necessary training (e.g. a Forklift Operator license).

Before moving on to the actual resume writing, you have two more tasks to complete:

• Jot down the relevant skills and experience you can offer. With examples, of course.
• Choose the appropriate format for your resume.

There are three types of resume format to choose from:

• The reverse-chronological layout
• The hybrid resume format
• The functional layout

The first type is considered the traditional one. And it’s most preferred by hiring managers due to the predictable layout.

If you have lots of professional experience, use the reverse-chronological format. But list only relevant positions and don’t go back further than a decade.

Making a career change?

Walmart hiring managers advise to carefully consider such events.

That’s because you may be drastically under qualified for certain positions. So, make sure this is something you really want to do.

If it is, your best option for a resume layout is the hybrid resume. It will allow you to showcase transferable experience and skills.

What if you don’t have any work history at all?

Worry not - the functional resume is reserved for cases such as this one.

This layout focuses on your education and abilities. Instead of work history, you have the space to reference side projects and volunteer work.

You may not have work experience. But if you show you have the right mindset for the company, you’re getting hired.

What about the length of your resume ? Walmart's recruiters haven’t issued any recommendations on resume length.

So it’s best to keep it up to a page. Keep in mind, the company is large, and the competition is big. You must be succinct and to the point.

Also, depending on the role you’ve chosen, there may be additional submission rules. For example, Walmart doesn’t accept paper applications for hourly positions.

Rest assured, there is some leeway when it comes to file attachments. The company’s career portal accepts up to 5 attachments with a variety of file extensions .

Can you apply to more than one location?

Unfortunately, you’ll have to apply to each location separately. Generally, Walmart keeps your application on file for up to 60 days.

This means you have two months to update your job preferences. Or apply to a different location.

So, we discussed the format and file extensions. But how should you divide your resume?

Here is a simple structure you can follow:

Must-have sections for your Walmart resume:

• Additional sections you can append to supplement your resume

Simple enough, right?

After form comes substance. Sometimes, having a framework is not enough to come up with ideas on how to fill them.

Have a look at the table below. We’ve gathered a list with some of the questions to focus on, while writing.

What are recruiters interested in knowing about you:

• What is your biggest accomplishment? How did you achieve it?
• Tell us about a challenge you’ve had to overcome? How did you do it? What did you learn from it?
• Tell us about yourself.
• Tell us about a mistake you’ve made. How did you resolve it? Did you discuss it with your manager or colleagues? If not, why?
• Do you work well in a team?
• How do you approach disagreements with colleagues? Do you try to resolve them yourself?
• Why do you want to work for Walmart?
• What do you enjoy most about working in [your desired role]?
• Why do you think you would be a great fit for the team?

After you’ve compiled your resume, all you need to do is go through the online application process. It usually takes up to an hour to complete everything.

Bear in mind there may be extra assessments, depending on the position you’ve chosen. Which will lengthen the process.

Now, let’s go over each section individually.

Why a business card?

Because this is the first thing hiring managers see when they look at your resume. It may only contain your contact information. But it communicates so much more.

Attention to detail and ability to communicate effectively. These are just two of the many indicators your resume header can expose about you.

As such, presentation is key.

What should you include in your resume header? Your:

• Job title (current or preferred)
• Phone number
• Business social media profiles (LinkedIn, GitHub, etc.)

Keep track of typos or missing information. And make sure every link you add works.

Take a look at the sample resume headers we’ve prepared for you.

3 Walmart resume header examples

For this guide, we’ve picked Anya Kennedy’s draft resume. She gladly agreed to show how her resume writing process went.

This is what her header looked like initially. Do you notice anything out of place?

Probably the most glaring mistake is Anya’s email address. We all remember the random emails we’ve registered when we were young.

But nothing says unprofessional more than an email, such as [email protected]

This is another part of the research and preparation process. You need to have all your assets ready and in place for whenever you’ll need them.

Another error on Anya’s part is the vague job title she’s added. “Operator” can refer to many different types of jobs.

Don’t make hiring managers guess. Remove all ambiguity from your resume.

And include your phone number. The Walmart location you’re applying to may be down the street. But recruiters need to be able to contact you.

Always provide at least two methods of contact.

Listing your portfolio and business social media accounts is optional. Yet, preferable if you want to make an impression.

Having all this in mind, check out the edited version of Anya’s resume header:

Much, much better! You may find it strange that Anya, as a Cashier Manager, has a website. But this could be her side business she is rightfully proud of.

Why list it at all?

A side project, while not completely related to the position, can show your character. If she has the know-how to run a business, then she is more than qualified to manage teams.

It shows organization, time management and task delegation skills. As well as budgeting and planning abilities.

Who wouldn’t consider this impressive?

Here is another sample resume header:

In this one, Anya has listed her LinkedIn instead of a website. Does it make any difference?

True, Anya The Pharmacist may not have a website of her own. Yet, she can display involvement in the pharmaceutical industry through her LinkedIn.

Conferences, webinars, certificates - she can edit her profile in real time. Moreover, she has a space to showcase her credentials. All without being restricted by the resume layout.

Consider the position you’re aiming for and curate the header accordingly.

This is one of the few resume sections, where the text is slightly more free-form. Use this to your advantage.

By showing your character. Communicate how you will help Walmart achieve its mission and goals. Show recruiters how you think.

But what if I don’t have experience, you may be asking yourself.

Again, worry not. There is a version of the resume summary specifically designed for new professionals. It’s called the resume objective .

What’s the difference between a resume summary and an objective?

Tenured professionals use the summary to present their career growth. Its focus is on past achievements, acquired skills and familiarity with the industry.

By contrast, the resume objective concentrates on abilities. And relevant side project experience you have to offer. As a result, it’s best used by students and career switchers.

In both cases, the text is no longer than 5–6 sentences. So you have to carefully consider how to construct the paragraph.

3 Walmart resume summary examples

Check out the following sample resume summary. Does it sound convincing?

Not really. But why?

The applicant boasts 5 years worth of work experience as a pharmacist. They have the title to support this fact, too.

Yet, nothing of significance has been listed to provide actual proof. What has happened during those 5 years? What about achievements? Or a certificate?

On top of that, the next sentence reads like a job description. It’s not something the recruiter will be very happy about.

Then, what does a good resume summary look like?

Consider the following example:

Not only has the candidate stated what they specialize in. But they are focused on a particular position.

What’s more, the applicant has listed their strengths. And how they can be applied to Walmart’s benefit and their future goals.

Even better, they know English and Spanish. Perfect for company locations with a diverse community.

Take a look at another good sample:

Want to know a secret?

Large corporations invest heavily in employer brand management. They want to look good in front of current and potential employers.

And very often, they have videos to show for it .

You get something else, too. A template for framing your work experience.

Think about the impact of your work. How does it affect your customers? Or your colleagues? Do you make your boss’ job easier?

Include it!

And add some data to supplement your claims. Present measurable and provable results. This is why lying on your resume gets you nowhere.

It’s difficult to spin stories about your work history, if you haven’t lived it.

Don’t know how to do it?

We’ve prepared some samples to visualize this concept:

3 Walmart resume experience examples

As always, we’ll begin with all the things you must avoid doing. Here is how Anya first approached crafting the experience section:

• • Helped customers use the self-checkout system.
• • Responsible for handling cash.
• • Good knowledge of POS systems.

The lack of attention to detail is glaring. From the missing company description to not having the company website linked.

Almost every modern business has an online presence. While some companies need no introduction, present less-famous past employers.

They provide the context of your work experience.

The next missing item is the location. Big corporations have many different branches. So when recruiters check your references, they need to know who to contact.

Last, but not least - the dreadful “to-do” list approach to describing your work history.

Refrain from citing the job description. You bring no value to your resume. Apart from parroting back what Walmart is searching for.

What you can do is to reference the skills and tools listed in the job description. But use your own experience to display your level of expertise.

You can see the difference when you compare the first sample with the example below:

• • Decreased workplace accidents by 25% by introducing new inventory management methods.
• • Reduced the amount of spoiled produce by 42% by rearranging the warehouse layout.
• • Limited shrinkage to 1.5% by maintaining a detailed inventory and activity logs.

This one seems more impressive, doesn’t it? Anya shows that she has reflected on her past performance. And she has worked towards bettering herself.

Want another example?

Check out the sample experience section below:

• • Doubled number of new patient visitations by providing timely and informative patient care.
• • Increased patient satisfaction rates by 129% by regularly re-examining patient prescriptions and suggesting medication with fewer side effects.
• • Sped up the patient consultation process by 80% by introducing new and quick methods for identification of ailments.
• • Kept up to date with all new developments surrounding the COVID-19 virus by attending locally-organized and online seminars.

You don’t need to be a genius to get hired. Not having all the skills listed in the job description still wouldn’t limit your chances.

But you need to display a certain level of proactiveness in your resume.

As such, Walmart recruiters tend to favor social talents more than hard skills.

Of course, if you’re applying to be a pharmacist, you’ll have to know your stuff. As well as have the necessary credentials.

But Walmart wants to be the place where every customer and employee gets taken care of. So, emphasize your go-to attitude and willingness to learn.

Create the perfect balance between soft and core skills.

Let’s tackle each group one by one.

How not to overwhelm recruiters with technical jargon

Oftentimes, hiring managers work alongside your potential manager. That’s because they need to be in the loop with what the available position entails.

They may be knowledgeable about the field the new employee will operate in. But ultimately, the department’s manager knows best.

So, while hard skills are easy to talk about, try not to go too in-depth. Recruiters are impressed by the impact your work has.

As a result, continue with the sentence structure used in the experience section:

“Power/action verb + results + context/issue resolved”

Or, in other words, the C-A-R method. This stands for challenge - action - result .

Explain what the challenge was. Then describe how you’ve acted accordingly and share the result.

Here are some of the important skills for popular Walmart positions. So you can jumpstart your brainstorming.

Vital core skills for Walmart cashiers and cashier managers:

• Payment processing

Key technical abilities for Walmart driver and forklift operators:

• Ability to identify damages and shrinkage

Crucial hard skills for Walmart staff pharmacists and managers:

• Knowledgeable about current standards and procedures
• Patient consultation skills
• Knowledge of medication substitutions and side effects
• Ability to assist patients with proper medication application
• Ability to follow and improve pharmacy procedures
• Monitoring inventory levels
• Maintaining proper medication storage
• HIPAA training
• Quality assurance
• Knowledge and understanding of NAPRA and CDC guidelines
• Medical insurance and billing knowledge

How to translate your soft skills into verifiable achievements

Easy, just follow the same method you used for your core abilities!

Many don’t think about their social skills on a daily basis. Let alone measure the impact these talents have on other people.

Yet, if you’ve managed to make someone’s life easier, then you can boast that.

Have a look at the examples in the table below:

Many wouldn’t think of including a running marathon to their resume. Especially if it has nothing to do with their job.

But if you think about it, Walmart is all about community. And helping each other. So the marathon fits perfectly with the type of candidate they’re searching for.

The same goes for the other two samples. They are job related, yes. Yet, they show the type of mindset the applicant has.

Their job is so much more than giving out medication or simply planning a holiday. They provide an experience.

If you need ideas on what to include for your soft skills , consider the suggestions below:

Top social skills to have on your Walmart resume:

• Customer service
• Customer relations
• Vendor relations
• Understanding
• Customer-focused
• Resourceful
• Problem solver
• Critical thinking
• Communication skills
• Analytical skills
• Flexibility
• Adaptability
• Mentorship skills
• Accountability
• Responsibility
• Transparency
• Motivation skills
• High performer
• Collaboration
• Trustworthiness
• Strategic thinking
• Risk assessment skills
• Growth mindset
• Results-driven
• Organization skills
• Time management skills
• People managements skills
• Multitasking
• Ability to prioritize
• Decision-making skills
• Detail-oriented

Yes. And no.

It all depends on the position you’re aiming for. Most roles demand only a high school diploma, an associate’s degree or a license.

Unless you’re applying for a Pharmacist position, you wouldn’t need a special degree. But if you do, Walmart recruiters are searching for someone with a:

• Bachelor’s Degree in Pharmacy
• PharmD degree
• FPGEE (NABP)
• An ACPE Accredited Immunization training program license

If you don’t have much experience, share what you majored in. As well as any relevant school and side projects you’ve completed.

Need more tips? Check out how to frame the education section on your resume .

Of course there are!

These, however, depend entirely on your professional choices. Check which certifications are deemed reputable by industry peers.

For example, here are some of the top certifications for Sales Representatives:

11 Sales certificates to get noticed by Walmart recruiters:

• Certified Sales Executive (CSE)

Check their validity before adding them to your resume. This shows you’re up-to-date with business standards.

Again, the answer is yes!

Even if you’re a recent high school or college grad. People aren’t one-dimensional beings. Your personal life and interests can say a lot about your character.

Especially if you’re one to help your local community.

As such, some of the extra sections you can add to your resume include:

• Volunteer work
• Languages (English, Spanish, ASL, etc.)
• Hobbies and interests
• Side projects
• Awards and prizes
• Cover letter

If you’re writing a cover letter , don’t forget to mention why you’re interested in the position.

You must persuade recruiters you not only want the job, but you’re also a good fit for it.

Looking to build your own Walmart resume?

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Walmart Customer Service Manager Job Description, Key Duties and Responsibilities

This post provides detailed information on the job description of a Walmart customer service manager, including the key duties, tasks, and responsibilities that they typically perform.

What Does a Walmart Customer Service Manager Do?

The Walmart customer service manager role is a position responsible for ensuring that Walmart offers the best customer service obtainable.

In executing his/her job description, the customer service manager is expected to know that he/she is the lifeline of Walmart, and so ensure that customers get the best service from the store.

It is a fact that businesses survive because of customer patronage, and that good customer service increases the chance of getting more patronage from the public.

The manager is expected to set the goals and objective for customer service so as to ensure that the department has a sense of direction in the pursuit of achieving the best service for Walmart’s customers.

Walmart has a customer service department, which provides a medium through which customers’ complaints, questions; queries, demands, and suggestions can be collected and used to improve customer satisfaction.

The customer service manager’s duties also include creating platforms to collect customers’ opinions, complaints, or suggestions. Such platforms may include mails, social media polls, suggestion boxes, phone calls, text messages, and face-to-face chat.

The work description of the manager also includes tasks and responsibilities, such as collecting customers’ input to the development of the Walmart business, as well as collecting customers’ queries and report of dissatisfaction.

It also includes helping customers with advice on product selection and description.

Other duties the customer service manager performs include providing training, supervision, and mentoring of all customer service staff.

He/she works with people from other Walmart departments to ensure that customer complaints and contributions are not just collected but are given urgent response.

His/her role also covers giving training to members of other departments on human relation and customer satisfaction topics, which improves the customer-staff relationship within Walmart.

Customer service managers also give responses to mails for all departments, and train other departments on how to respond to queries.

They resolve the issue of product return and customer complaint by finding out why the product is being returned and offering counsel to the customer.

Walmart Customer Service Manager Job Description Example/Sample/Template

To work as a customer service manager at Walmart, the following job description example shows major duties, tasks, and responsibilities you should expect to perform:

• Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
• Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview
• Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives
• Offer resolutions to complaints and issues concerning customer orders
• Collect information on agents and other staff performance from customers to make judgment on their performance
• Get up-to-date information about all products
• Offer refund to customers when the need arises
• Compile and print customer complaints and suggestions and present them to the appropriate authorities
• Investigate and identify the part of the Walmart that needs improvement
• Coordinate with the management on the initiatives that help improve customer service
• Take advantage of social media as a medium of responding to customer complaint
• Monitor the statistics on supports
• Handle customer concern over the price of a product and the ads
• Offer counsel to customers on their chances of getting a refund for product return
• Work with other departments in ensuring that all customer related issues are attended to.

Walmart Customer Service Manager Requirements: Knowledge, Skills, and Abilities for Career Success Job

Applicants seeking the job of customer service manager at Walmart will most likely be required to possess the following skills, abilities, and other qualities to be considered for the role:

• A degree in public administration, customer service or its equivalent is an advantage
• Effectiveness and proficiency in written and oral communications
• Excellence and proficiency in time management
• Good understanding of the operational strategy of departmental stores
• Proficiency in the management of resources
• Good human resource and coordinating skills
• Good listening ability and proficiency in social perceptiveness
• Good logical reasoning ability
• Experience in products retails
• Strong leadership ability, good teamwork, and excellent human relation skills
• Pre-employment tests: To be hired for this role, you may be required to take certain assessment tests to prove you have the right skills and aptitude to be highly effective on the job. Learn about job assessment tests you may likely take and how to make great scores in them.

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Walmart resume examples & templates

With almost 5,000 stores across the country, Walmart is one of America’s most trusted retailers, selling thousands of products in a variety of categories from clothes to outdoor equipment, beauty products, home goods, and more. Walmart is also one of the U.S.’s largest employers and has long been considered a great place to earn some extra cash whether you’re a student, retired, or somewhere in between. By creating a Walmart resume that shows a basic skill set and willingness to learn, you can land a Walmart job at your local store in no time.

That’s where we can help. With 300+ resume examples and writing guides, Resume.io is an expert resource for job seekers everywhere. Here’s what we’ll cover in this Walmart resume example and writing guide:

What does a Walmart employee do?

• How to write a Walmart resume (tips and tricks)
• The best format for a Walmart resume
• Advice on each section of your resume (summary, work history, education, skills)
• Professional resume layout and design hints

Walmart boasts a whopping 1.6 million employees in the U.S. alone, ranking as one of the country’s top employers. Walmart employees work in hundreds of different roles including IT, marketing, logistics, accounting, HR, and merchandising. However, this guide will focus on the most common in-store Walmart roles: stocker, associate, and manager. These are the employees who work the floor of the store, helping customers and making sure the shelves are clean and presentable. Here are some common responsibilities of these positions:

• Walmart stockers stock shelves and organize displays
• Walmart stockers may also seasonal aisles and move products around the store
• Walmart cashiers handling customer transactions at the cash register
• Walmart cashiers may also process returns or address customer complaints at the service desk
• Walmart managers may be in charge of special sections like paint, outdoor equipment, or clothing
• Walmart managers are also responsible for motivating their team to keep the store well-organized and answering customer questions

Applying to multiple jobs at once? Check out our related resume samples:

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How to write a Walmart resume

The very first step in writing a resume for Walmart is understanding what sections to include. Your CV should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Walmart hiring managers are used to candidates from diverse backgrounds who may not have worked in retail before. Therefore, when creating a resume for Walmart, it’s important to lay out your top skills, experiences, and personality traits that will allow you to fit into the job. For example, stockers and associates will want to focus on their strong work ethic, dependability, teamwork, and customer service, while managers should focus on integrity, team leadership, and conceptual thinking skills.

Turnover is high in retail jobs which means that Walmart recruiters are usually hiring for multiple positions at once and may receive many applications for each opening. To increase your chances of getting the job, make sure to create a concise resume no longer than one page. 

Focus your Walmart resume on only your most relevant experience and skills, and leave off any unnecessary information like hobbies, interests, or school achievements if you are no longer a student.

Choosing the best resume format for a Walmart employee

When applying for a job at Walmart, there are a few options for your resume format. If you are applying to a manager role or have previous employment to show in retail or otherwise, we recommend using the reverse chronological structure. This format gets its name from its focus on the employment history section where you can list your previous positions from most recent to oldest. This is the format hiring managers expect to see and is also most easily read by the automated resume scanners that are built into online hiring portals for all large companies, including Walmart.

If you are applying to be a Walmart stocker, associate, or cashier, and if you are a student, making a career change, or are reentering the workforce after a long break, you may consider the functional or hybrid resume formats. These structures focus more on your skills and leave room for diverse types of experiences that may not be traditional employment.

Resume summary example

The summary of your resume is the place to introduce yourself and stand out in a crowded application pool. These 3-4 sentences should offer a glimpse into your professional personality, top skills, retail experience, or other achievements. Make sure to keep this section short and snappy—the goal is to encourage the hiring manager to keep reading your resume for more details about your experience. See our adaptable summary resume example below.

Dedicated, results-focused professional with more than seven years of experience in fast-paced retail environments. Adept at supervision staff across all departments and collaborating with senior management to oversee day-to-day operations. Proven history of enhancing operational efficiency, customer satisfaction, and revenue growth. Thorough knowledge of merchandising, inventory control, and loss management best practices.

Employment history sample

The employment history section allows you to dive deeper into the details of your previous work experience. Aim to focus on other retail positions, if you have them to show. If not, use the bullet points under other jobs to demonstrate why your skills transfer to the Walmart role. Time management, customer service, and teamwork skills can all help bridge the gap.

For each employment history entry, list the job title, employer’s name, dates worked, and location. Add 4-5 bullet points describing your duties, skills, and achievements. Begin each bullet point with an action verb and aim to quantify your accomplishments whenever possible. See our adaptable employment history resume sample below.

Assistant Store Manager at CityStore, New York, NY  January 2021 - Present 

• Implemented strategies that increased store sales by 10% year-over-year.
• Supervised team of 30+ employees, promoting a collaborative and efficient work environment.
• Assisted store manager in overseeing day-to-day operations, staff management, and inventory & stocking.
• Created weekly schedules based on sales forecasts and prior-year results to ensure appropriate coverage.
• Interviewed, onboarded, and trained new teams members on products, workflow, and service standards.

Cashier/Stocker at Trader Joe's, New York, NY  June 2016 - December 2020 

• Consistently maintained high levels of customer satisfaction by providing excellent service.
• Accurately processed cash and credit transactions, balanced cash drawers daily, and resolved discrepancies.
• Effectively organized and maintained inventory, reducing overstock issues and increasing product turnover.

CV skills example

The CV skills section is a roundup of your top traits and abilities. While you will likely focus on soft skills in this section, it’s a good idea to list at least one or two hard skills that are important for retail roles. POS (point-of-sale) systems, strong math skills, or merchandising knowledge can all be helpful. See our adaptable skills resume example below for more inspiration.

• Team Leadership
• Customer Service
• Inventory Management
• Retail Sales
• Recruiting & Hiring
• New Hire Training
• Staff Scheduling
• Loss Prevention
• Sales Forecasting & Reporting
• Conflict Resolution

Walmart resume education example

One of the reasons why Walmart is such a popular employer is because of the lack of education requirements to work there. Even still, it’s a good idea to create an education section on your resume that lists your degrees or schools from most recent to oldest. Make sure to include the school name, degree name, dates attended, and location. There is no need to include additional information like GPA or organizations if you are no longer a student. Below you’ll find a resume sample for the education section.

Bachelor of Business Administration, Zicklin School of Business, New York, NY  July 2016 - June 2020

Resume layout and design

When it comes to creating your Walmart cashier resume, a simple and well-organized layout is the best bet. Your design doesn’t need to be flashy or overly complicated. Instead, focus on consistent design choices like a professional font and a good balance of white space to text. You should also create an attractive header that contains your name and contact information like your phone number and email address. You do not need to list a full street address but may include a city if you’d like. A resume template can make it easy to quickly format a strong resume that will attract the Walmart hiring manager’s attention.

Key takeaways for a Walmart resume

• Walmart is one of the U.S.’s largest employers meaning there is likely an opening at a store near you. Now is a great time to prepare your Walmart associate resume!
• Choose the reverse chronological format whenever possible as this is the structure most hiring managers expect to see.
• Stick with the most relevant examples of your employment and accomplishments, or highlight transferable skills if you don’t have much retail experience.
• Don’t overlook your layout—our adaptable Walmart resume sample can help you easily create a great design.

Beautiful ready-to-use resume templates

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Job Descriptions WIKI

Career Descriptions & Information

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Walmart customer service manager job description, duties, salary & more.

By Trevor Strickland 3 Comments

For more experienced retail workers who are looking for a great starting career in management, the customer service manager position at Walmart is a great choice.

This position offers a full range of benefits and regularly works with many different types of people. Below we will be covering the Walmart customer service manager job description, with a look at primary responsibilities of this position and other useful details for potential applicants, such as Walmart customer service manager salary and work hours.

Walmart Customer Service Manager Job Description & Duties: What Does a Walmart Customer Service Manager Do?

The Walmart customer service manager position’s main duty is ensuring that customers are satisfied with their shopping experience at the door.

With this position, the ability to multitask effectively will be key. This professional should also feel comfortable leading by example and understanding the importance of communicating regularly with the associates on their team.

Walmart Customer Service Manager Job Duties

The primary job duties of Walmart customer service managers include:

• Reviewing reports to establish baseline customer satisfaction levels;
• Contacting customers who have complained and work with them to resolve their issues;
• Promoting a positive work environment for employees and leading by example;
• Managing staffing levels for the customer service counter and other key areas;
• Ensuring associates are adequately trained and up to date on current procedures;
• Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc;
• Various other front end operations.

Walmart Customer Service Manager Working Hours

The Walmart customer service manager job description implies a minimum of 40 hours of work each week. In some cases, customer service managers at Walmart may work as many as 50 hours a week. Plus, there are also mandatory overtime expectations for most of the year, so time management is a crucial skill for this position.

In addition, peak business periods can increase the average hour requirements further. This is particularly common from Thanksgiving to Christmas.

Also, customer service managers usually rotate their shifts slightly and work early mornings, afternoons, as well as overnights.

Walmart Customer Service Manager Work Environment

The most important thing to keep in mind regarding the work environment for customer service managers at Walmart is that they will be working with people frequently.

With regular interactions with both employees and customers, having interpersonal skills is mandatory for being successful in this role.

In addition, they will need to walk around regularly as they check in on various areas of the store. They should also have a basic understanding of charts and graphs.

Also, they will regularly be using these types of tools as part of their daily tasks at the beginning of each shift.

Walmart Customer Service Manager Salary

Most Wal mart customer service managers start anywhere from $12 to $15 an hour . Previous relevant work experience as well as knowing a second language will drive the starting pay to the higher range. This position receives an employee discount on most in-store purchases as well.

This is a full-time position eligible for a full benefits package. The package includes a 401k, health insurance, and paid vacation time. In addition, cash bonuses are available for stores that meet certain benchmarks relating to labor costs reductions, total store sales, and guests satisfaction ratings.

The Walmart customer service manager job position has a broad range of tasks, as well as requiring a great deal of micromanagement and multitasking. If you’re interested in applying for this or other similar positions, like the Walmart department manager job, check out the Walmart careers portal for more information.

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Reader Interactions

August 17, 2020 at 11:20 am

I currently work at a Walmart in Alaska. I am a single mother of a special needs child, which means I can work no more than 33 hrs /week. I have been cross-trained as a CSM and I fill in when needed, if someone calls out, for breaks, etc. I never thought I would ever say this, but I LOVE the CSM position. However, because I am not available to work 40 hrs/wk, I am not eligible to be job coded as a CSM. Please, PLEASE, is there ANY way y’all can find a way to incorporate PT positions into CSMing?? Please PLEASE consider this, because I absolutely LOVE working this position!!! (Store #2188)

September 11, 2020 at 2:36 pm

you get no help by calling walmart customer care.

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Walmart Customer Service Manager Job Description

For those individuals who have experience in the retail sector and wish to start a career in management, the position of a Walmart customer service manager is a great fit.

In this position, you will be eligible for multiple benefits and work with different types of people.

In this article, we will cover the details of the Walmart customer service manager job, including responsibilities, salary, working hours, etc.

Article Table of Contents

• 1.1 Responsibilities
• 1.2 Working Hours
• 1.3 Work Environment
• 3 Conclusion

What Does a Walmart Customer Service Manager Do

The main responsibility of a customer service manager at Walmart is ensuring customer satisfaction with their shopping experience.

The candidates should be able to multitask.

They also need leadership skills to set an example and provide an understanding of the importance of regular communication with other associates.

Responsibilities

The main responsibilities of a customer service manager at Walmart are:

• Reviewing reports to determine the level of customer satisfaction.
• Dealing with customers who filed complaints and helping them resolve their issues.
• Ensuring a positive work setting and leading by example for the other employees.
• Managing staff for the customer service area and other important areas.
• Ensuring a good level of training for other associates and updating them on procedures.

Working Hours

Customer service managers at Walmart work a standard 40-hour week.

Sometimes, they may be required to work 50 hours.

During the year, there can also be mandatory overtime hours required.

During peak seasons, hours can increase.

Typically, it includes the time between Thanksgiving and Christmas.

Additionally, the shifts can vary and include work in early mornings, overnights, and in the afternoons.

Work Environment

The most essential factor is that a customer service manager has to work with people at all times.

Communication and interpersonal skills are important as they regularly communicate with customers and other employees.

Besides, they work a lot on their feet when they check on various areas in the store.

They need to understand graphs and charts on the basic level.

They will also use them frequently at their job when each shift begins.

The wages of a Walmart customer service manager ranges between $12 and $15 an hour.

With experience and knowledge of a second language, the initial payment can be higher.

Managers receive and employee in-store discount as well.

As this position is full-time, customer service managers are eligible for benefits.

They include health insurance, paid vacation time, and 401k plan.

At the stores that meet a certain mark at reducing labor costs, total sales, and customer satisfaction level, the managers can receive bonuses.

The position of a Walmart customer service manager includes multiple tasks as well as multitasking and micromanagement.

To learn more about this job, browse the careers and Walmart career portal.

Noteworthy Resources

• Walmart Department Manager
• Walmart Support Manager
• Walmart Unloader
• Starbucks Store Manager
• Walmart Sales Associate

Manager, Contact Center (BPO)

• Location SALT LAKE CITY, UT
• Career Area Business Operations
• Job Function Business Services
• Employment Type Regular/Permanent
• Position Type Salary
• Requisition WD1978696

What you'll do at

Position Summary...

What you'll do...

Position Summary

As a BPO Operations Manager for Walmart Marketplace, you will be responsible for managing external vendors, developing strong relationships, optimizing contact center performance and the day-to-day supervision to drive operational excellence, promote innovation, and collaborate with other Walmart teams to positively impact the customer experience. The BPO Operations Manager will ensure our BPOs represent Walmart’s vision, culture, and brand through regular site visits and leading regular business reviews, analyzing performance reports and driving continuous improvement initiatives to optimize performance, and participating in call monitoring.  In this role, you will be responsible for identifying opportunities for improvement, quantifying impacts, and collaborating with key stakeholders (for example, Quality, Training, and Technology) to develop action plans to improve KPIs, support implementation of process changes, track and evaluate success of process changes, and communicate results of changes to leadership.

Position Description

You will coordinate, complete, and manage outsourced partner performance for Walmart Marketplace Seller Support and Risk Operations. You will ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.  The BPO Operations Manager will ensure operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance and drive accountability. You will identify and lead process improvement and cross functional projects for the Marketplace Seller Support and Risk Operations to completion. You will serve as the main point of contact between internal teams and BPO vendors to address issues, provide updates, and ensure smooth operational workflows. The BPO Operations Manager monitors compliance of external partners with established Walmart Marketplace Operations processes. You will manage seller experience improvements; identify and communicate performance drivers to ensure visibility; provide weekly and monthly performance updates to senior leadership.

Minimum Qualifications

• Bachelor’s degree, preferably in Business or 5 years’ Customer Service Center, Warehouse Management Systems and/or Order Management Systems leadership experience
• 2+ years’ Customer Service Center, Warehouse Management Systems and/or Order Management Systems management experience
• 2+ years’ Project Management experience (certification a plus)
• Strong data analytics experience with proven ability to identify root cause and assess key drivers using multiple data sources
• Proficient in Excel
• Ability to influence decisions and gain agreement through collaboration and consensus management
• Exceptional interpersonal and communication skills, both verbal and written
• Ability to travel internationally up to 50% of the time
• Hiring candidates from Bentonville, Hoboken, Seattle, Bay area and Salt Lake City and Austin

Additional Preferred Qualifications

• 2+ years’ eCommerce Retail experience working in customer care centers
• WFM experience a plus
• Contact center vendor management experience a plus
• Bi-lingual English and Mandarin a plus

For information about PTO, see https://one.walmart.com/notices .

For information about benefits and eligibility, see One.Walmart .

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

About walmart, all the benefits you need for you and your family.

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits .

Frequently asked questions

On average, how long does it take to fill out an application.

It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.

Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

What are the recommended Internet Browsers for applying for open roles?

• Firefox 115+
• Microsoft Edge 44+
• Safari 5.0+

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Walmart Store Manager Resume Examples

Updated January 17, 2023 9 min read

This article provides guidance on creating a resume to apply for a Store Manager position at Walmart. It outlines the key elements employers look for when hiring such as relevant experience and qualifications, as well as tips and advice on how to stand out from the crowd. It also covers best practices for highlighting achievements and demonstrating key skills, so applicants can maximize their chances of success in their application.

Walmart Store Manager Resume Created Using Our Resume Builder

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Walmart Store Manager Resume Example

Marcia Rosson, Store Manager

[email protected]

(963) 309-6740

Albuquerque, NM

Professional Summary

I am an experienced Store Manager with over 3 years of experience in the retail industry. I have a strong background in customer service, inventory management, and problem solving. I have managed a diverse staff of over 20 employees, and I have implemented effective sales strategies that have resulted in improved sales performance. I have a proven track record of success in increasing store profitability and customer satisfaction. I am highly organized, detail-oriented, and have excellent communication and interpersonal skills. I am a motivated leader who is eager to bring my knowledge and expertise to a new organization.

Work Experience

Store Manager at Walmart, NM

Oct 2022 - Present

• Increased store profits by 15% within 12 months: As Store Manager of Walmart NM, I successfully implemented a cost-effective strategy to reduce expenses and increase sales. This resulted in an overall profit growth rate of 15%.
• Reduced employee turnover rate by 17%: By creating better work experience through team building activities, rewards system for outstanding performance, and improved training program that focused on customer service skills; the staff retention rates increased from 33% to 16%, which is significantly lower than industry standards.
• Increased Customer Satisfaction rating up to 95%: Improved quality control systems enabled us to provide customers with more reliable products at competitive prices resulting in higher satisfaction ratings (95%) as reported during quarterly surveys conducted among shoppers.
• Implemented effective inventory management strategies: Utilizing advanced software solutions such as SKU optimization tools helped me create efficient processes when it comes purchasing & stocking merchandise items while keeping track of stock levels throughout all departments ensuring shelves are never empty or overstocked leading into reduced wastage costs.

Assistant Store Manager at Target, NM

Jul 2020 - Sep 2022

• Increased store revenue by 10% within the first year of assuming Assistant Store Manager role - through implementing innovative marketing strategies and creating a customer-centric culture.
• Exceeded quarterly sales goals for 3 consecutive quarters in 2020, resulting in an 8% increase to overall Target profits.
• Reduced employee turnover rate from 25% to 15%, saving over $50K annually on recruiting costs.
• Developed comprehensive training program that improved team performance metrics across all departments and increased customer satisfaction scores by 7%.

Associate's Degree in Business Management at Central New Mexico Community College, NM

Sep 2016 - May 2020

Relevant Coursework: Accounting, Business Law, Economics, Human Resources Management, Marketing, and Management.

• Organizational skills
• Communication
• Customer service
• Problem-solving
• Time management
• Financial management

Certificates

• Certified Retail Manager (CRM)
• Certified Professional in Supply Management (CPSM)

Tips for Writing a Better Walmart Store Manager Resume

1. Make sure to include your relevant work experience: When writing a Walmart store manager resume, it is important to focus on your work experience and highlight any job duties or skills that are directly related to the role of store manager. Be sure to include all relevant job titles, dates of employment, and accomplishments.

2. Include key words related to the job you are applying for: When creating your resume, be sure to use keywords that are related to the specific job you are applying for. This will help ensure that your resume stands out from other applicants and makes it easier for the hiring manager to quickly find the information they need.

3. Highlight notable accomplishments: When highlighting past accomplishments in your Walmart store manager resume, focus on any successes you had in managing stores or customer service initiatives. These could include increasing customer satisfaction scores or helping increase sales in a certain area of the store.

4. Tailor your resume for each position you apply for: It is important to tailor each version of your Walmart store manager resume for each position you apply for. Make sure to update the information so that it accurately reflects what is expected from a store manager at that particular location and emphasizes any relevant qualifications or experience you have specifically related to that job opening.

5. Use a professional format: When creating your resume, make sure to use a clean and professional format that looks organized and easy-to-read by potential employers. Avoid using too many different fonts or colors, as this can make it difficult for employers to read through all of the information quickly and efficiently.

Related : Store Manager Resume Examples

Key Skills Hiring Managers Look for on Walmart Store Manager Resumes

When applying for a Store Manager opportunity at Walmart, it is important to incorporate keywords from the job description into your resume and cover letter. This is due to the fact that Walmart uses Applicant Tracking Systems (ATS) to scan resumes for keywords related to the job posting. By including these relevant keywords, you increase the chances of your resume being seen by recruiters and making it through the ATS system. Furthermore, using relevant keywords will also help recruiters quickly identify if you are qualified for the position or not.

Below is a list of essential skills and key terms you may come across when applying for Store Manager positions at Walmart:

-Leadership

-Customer Service

-Inventory Management

-Team Building

-Problem Solving

-Organizational Skills

-Business Acumen

-Merchandising Strategies

-Budgeting and Financial Planning

Related : Store Manager Skills: Definition and Examples

Common Action Verbs for Walmart Store Manager Resumes

Finding the right action verbs to use on a resume can be difficult, especially when it comes to creating a Walmart Store Manager Resume. It is important to use varied verbs in order to stand out from other candidates and make your resume more engaging. Examples of action verbs that could be used on this resume include: supervised, organized, led, directed, implemented, collaborated, delegated, trained, motivated, developed and evaluated. By incorporating these words into your resume you will be able to demonstrate the skills and experience necessary for the role of Walmart Store Manager.

To give you a competitive edge, we've compiled a list of powerful action verbs to help strengthen your resume and increase your chances of landing your next interview:

Related : What does a Store Manager do?

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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