chapter four of a research project

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Online Guide to Writing and Research

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• Online Guide to Writing

Structuring the Research Paper

Formal research structure.

These are the primary purposes for formal research:

enter the discourse, or conversation, of other writers and scholars in your field

learn how others in your field use primary and secondary resources

find and understand raw data and information

For the formal academic research assignment, consider an organizational pattern typically used for primary academic research.  The pattern includes the following: introduction, methods, results, discussion, and conclusions/recommendations.

Usually, research papers flow from the general to the specific and back to the general in their organization. The introduction uses a general-to-specific movement in its organization, establishing the thesis and setting the context for the conversation. The methods and results sections are more detailed and specific, providing support for the generalizations made in the introduction. The discussion section moves toward an increasingly more general discussion of the subject, leading to the conclusions and recommendations, which then generalize the conversation again.

Sections of a Formal Structure

The introduction section.

Many students will find that writing a structured  introduction  gets them started and gives them the focus needed to significantly improve their entire paper. 

Introductions usually have three parts:

presentation of the problem statement, the topic, or the research inquiry

purpose and focus of your paper

summary or overview of the writer’s position or arguments

In the first part of the introduction—the presentation of the problem or the research inquiry—state the problem or express it so that the question is implied. Then, sketch the background on the problem and review the literature on it to give your readers a context that shows them how your research inquiry fits into the conversation currently ongoing in your subject area. 

In the second part of the introduction, state your purpose and focus. Here, you may even present your actual thesis. Sometimes your purpose statement can take the place of the thesis by letting your reader know your intentions. 

The third part of the introduction, the summary or overview of the paper, briefly leads readers through the discussion, forecasting the main ideas and giving readers a blueprint for the paper. 

The following example provides a blueprint for a well-organized introduction.

Example of an Introduction

Entrepreneurial Marketing: The Critical Difference

In an article in the Harvard Business Review, John A. Welsh and Jerry F. White remind us that “a small business is not a little big business.” An entrepreneur is not a multinational conglomerate but a profit-seeking individual. To survive, he must have a different outlook and must apply different principles to his endeavors than does the president of a large or even medium-sized corporation. Not only does the scale of small and big businesses differ, but small businesses also suffer from what the Harvard Business Review article calls “resource poverty.” This is a problem and opportunity that requires an entirely different approach to marketing. Where large ad budgets are not necessary or feasible, where expensive ad production squanders limited capital, where every marketing dollar must do the work of two dollars, if not five dollars or even ten, where a person’s company, capital, and material well-being are all on the line—that is, where guerrilla marketing can save the day and secure the bottom line (Levinson, 1984, p. 9).

By reviewing the introductions to research articles in the discipline in which you are writing your research paper, you can get an idea of what is considered the norm for that discipline. Study several of these before you begin your paper so that you know what may be expected. If you are unsure of the kind of introduction your paper needs, ask your professor for more information.  The introduction is normally written in present tense.

THE METHODS SECTION

The methods section of your research paper should describe in detail what methodology and special materials if any, you used to think through or perform your research. You should include any materials you used or designed for yourself, such as questionnaires or interview questions, to generate data or information for your research paper. You want to include any methodologies that are specific to your particular field of study, such as lab procedures for a lab experiment or data-gathering instruments for field research. The methods section is usually written in the past tense.

THE RESULTS SECTION

How you present the results of your research depends on what kind of research you did, your subject matter, and your readers’ expectations. 

Quantitative information —data that can be measured—can be presented systematically and economically in tables, charts, and graphs. Quantitative information includes quantities and comparisons of sets of data. 

Qualitative information , which includes brief descriptions, explanations, or instructions, can also be presented in prose tables. This kind of descriptive or explanatory information, however, is often presented in essay-like prose or even lists.

There are specific conventions for creating tables, charts, and graphs and organizing the information they contain. In general, you should use them only when you are sure they will enlighten your readers rather than confuse them. In the accompanying explanation and discussion, always refer to the graphic by number and explain specifically what you are referring to; you can also provide a caption for the graphic. The rule of thumb for presenting a graphic is first to introduce it by name, show it, and then interpret it. The results section is usually written in the past tense.

THE DISCUSSION SECTION

Your discussion section should generalize what you have learned from your research. One way to generalize is to explain the consequences or meaning of your results and then make your points that support and refer back to the statements you made in your introduction. Your discussion should be organized so that it relates directly to your thesis. You want to avoid introducing new ideas here or discussing tangential issues not directly related to the exploration and discovery of your thesis. The discussion section, along with the introduction, is usually written in the present tense.

THE CONCLUSIONS AND RECOMMENDATIONS SECTION

Your conclusion ties your research to your thesis, binding together all the main ideas in your thinking and writing. By presenting the logical outcome of your research and thinking, your conclusion answers your research inquiry for your reader. Your conclusions should relate directly to the ideas presented in your introduction section and should not present any new ideas.

You may be asked to present your recommendations separately in your research assignment. If so, you will want to add some elements to your conclusion section. For example, you may be asked to recommend a course of action, make a prediction, propose a solution to a problem, offer a judgment, or speculate on the implications and consequences of your ideas. The conclusions and recommendations section is usually written in the present tense.

Key Takeaways

• For the formal academic research assignment, consider an organizational pattern typically used for primary academic research. 
•  The pattern includes the following: introduction, methods, results, discussion, and conclusions/recommendations.

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Table of Contents: Online Guide to Writing

Chapter 1: College Writing

How Does College Writing Differ from Workplace Writing?

What Is College Writing?

Why So Much Emphasis on Writing?

Chapter 2: The Writing Process

Doing Exploratory Research

Getting from Notes to Your Draft

Introduction

Prewriting - Techniques to Get Started - Mining Your Intuition

Prewriting: Targeting Your Audience

Prewriting: Techniques to Get Started

Prewriting: Understanding Your Assignment

Rewriting: Being Your Own Critic

Rewriting: Creating a Revision Strategy

Rewriting: Getting Feedback

Rewriting: The Final Draft

Techniques to Get Started - Outlining

Techniques to Get Started - Using Systematic Techniques

Thesis Statement and Controlling Idea

Writing: Getting from Notes to Your Draft - Freewriting

Writing: Getting from Notes to Your Draft - Summarizing Your Ideas

Writing: Outlining What You Will Write

Chapter 3: Thinking Strategies

A Word About Style, Voice, and Tone

A Word About Style, Voice, and Tone: Style Through Vocabulary and Diction

Critical Strategies and Writing

Critical Strategies and Writing: Analysis

Critical Strategies and Writing: Evaluation

Critical Strategies and Writing: Persuasion

Critical Strategies and Writing: Synthesis

Developing a Paper Using Strategies

Kinds of Assignments You Will Write

Patterns for Presenting Information

Patterns for Presenting Information: Critiques

Patterns for Presenting Information: Discussing Raw Data

Patterns for Presenting Information: General-to-Specific Pattern

Patterns for Presenting Information: Problem-Cause-Solution Pattern

Patterns for Presenting Information: Specific-to-General Pattern

Patterns for Presenting Information: Summaries and Abstracts

Supporting with Research and Examples

Writing Essay Examinations

Writing Essay Examinations: Make Your Answer Relevant and Complete

Writing Essay Examinations: Organize Thinking Before Writing

Writing Essay Examinations: Read and Understand the Question

Chapter 4: The Research Process

Planning and Writing a Research Paper

Planning and Writing a Research Paper: Ask a Research Question

Planning and Writing a Research Paper: Cite Sources

Planning and Writing a Research Paper: Collect Evidence

Planning and Writing a Research Paper: Decide Your Point of View, or Role, for Your Research

Planning and Writing a Research Paper: Draw Conclusions

Planning and Writing a Research Paper: Find a Topic and Get an Overview

Planning and Writing a Research Paper: Manage Your Resources

Planning and Writing a Research Paper: Outline

Planning and Writing a Research Paper: Survey the Literature

Planning and Writing a Research Paper: Work Your Sources into Your Research Writing

Research Resources: Where Are Research Resources Found? - Human Resources

Research Resources: What Are Research Resources?

Research Resources: Where Are Research Resources Found?

Research Resources: Where Are Research Resources Found? - Electronic Resources

Research Resources: Where Are Research Resources Found? - Print Resources

Structuring the Research Paper: Formal Research Structure

Structuring the Research Paper: Informal Research Structure

The Nature of Research

The Research Assignment: How Should Research Sources Be Evaluated?

The Research Assignment: When Is Research Needed?

The Research Assignment: Why Perform Research?

Chapter 5: Academic Integrity

Academic Integrity

Giving Credit to Sources

Giving Credit to Sources: Copyright Laws

Giving Credit to Sources: Documentation

Giving Credit to Sources: Style Guides

Integrating Sources

Practicing Academic Integrity

Practicing Academic Integrity: Keeping Accurate Records

Practicing Academic Integrity: Managing Source Material

Practicing Academic Integrity: Managing Source Material - Paraphrasing Your Source

Practicing Academic Integrity: Managing Source Material - Quoting Your Source

Practicing Academic Integrity: Managing Source Material - Summarizing Your Sources

Types of Documentation

Types of Documentation: Bibliographies and Source Lists

Types of Documentation: Citing World Wide Web Sources

Types of Documentation: In-Text or Parenthetical Citations

Types of Documentation: In-Text or Parenthetical Citations - APA Style

Types of Documentation: In-Text or Parenthetical Citations - CSE/CBE Style

Types of Documentation: In-Text or Parenthetical Citations - Chicago Style

Types of Documentation: In-Text or Parenthetical Citations - MLA Style

Types of Documentation: Note Citations

Chapter 6: Using Library Resources

Finding Library Resources

Chapter 7: Assessing Your Writing

How Is Writing Graded?

How Is Writing Graded?: A General Assessment Tool

The Draft Stage

The Draft Stage: The First Draft

The Draft Stage: The Revision Process and the Final Draft

The Draft Stage: Using Feedback

The Research Stage

Using Assessment to Improve Your Writing

Chapter 8: Other Frequently Assigned Papers

Reviews and Reaction Papers: Article and Book Reviews

Reviews and Reaction Papers: Reaction Papers

Writing Arguments

Writing Arguments: Adapting the Argument Structure

Writing Arguments: Purposes of Argument

Writing Arguments: References to Consult for Writing Arguments

Writing Arguments: Steps to Writing an Argument - Anticipate Active Opposition

Writing Arguments: Steps to Writing an Argument - Determine Your Organization

Writing Arguments: Steps to Writing an Argument - Develop Your Argument

Writing Arguments: Steps to Writing an Argument - Introduce Your Argument

Writing Arguments: Steps to Writing an Argument - State Your Thesis or Proposition

Writing Arguments: Steps to Writing an Argument - Write Your Conclusion

Writing Arguments: Types of Argument

Appendix A: Books to Help Improve Your Writing

Dictionaries

General Style Manuals

Researching on the Internet

Special Style Manuals

Writing Handbooks

Appendix B: Collaborative Writing and Peer Reviewing

Collaborative Writing: Assignments to Accompany the Group Project

Collaborative Writing: Informal Progress Report

Collaborative Writing: Issues to Resolve

Collaborative Writing: Methodology

Collaborative Writing: Peer Evaluation

Collaborative Writing: Tasks of Collaborative Writing Group Members

Collaborative Writing: Writing Plan

General Introduction

Peer Reviewing

Appendix C: Developing an Improvement Plan

Working with Your Instructor’s Comments and Grades

Appendix D: Writing Plan and Project Schedule

Devising a Writing Project Plan and Schedule

Reviewing Your Plan with Others

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Research Guide

Chapter 4 research writing, 4.1 structure.

In this section, I focus on the main stages of the research writing process. Most of these concepts have been beautifully explained by Varanya Chaubey (2018) .We will be focusing on the book, but in this section, I compile some of the most interesting ideas and link them to other important aspects to consider when structuring an argument. Some of this material is structured with more detail on Laura Belcher’s book Writing your Journal Article in Twelve Weeks .

4.2 The Three Layer Method

Once we have found our research question and we obtained and processed the data we need to conduct our analysis, we need to write our results.

This method asks us to work from the general ideas to the details, using a descending structure , or a Three layer method .

This method is a 3-step process in which we start working by laying a foundation of the main project and build upon it. The concept is simple: we need to understand what we are doing, why and how before even immersing in the writing process. Otherwise, we will lose sight of the main objective. The process is straightforward and quite intuitive. I introduce the three stages of the process here and explain each of them below.

• Step 1: What are you saying?: This is the main argument that you are making. It is important to figure out if you actually have an argument. But I’ll come back to this point.
• Step 2: Express with an outline. You need to include additional information surrounding your argument, so the readers can answer follow-up questions and have additional details linked to your research question.
• Step 3: Develop your ideas in a draft. Once you have identified your main argument and have an outline, you need to structure the paragraphs in each section.

4.2.1 The Argument

Belcher (2019) defines an argument as: “your article’s most important idea sated in one or two sentences early and clearly in your article […], emerging from a theory and supported with evidence to convince the reader of its validity.”

This may sound trivial, but it is harder than it seems. Many times, we believe we already have an argument, but we really do not. Instead, we have sentences that are tautological or we are simply rephrasing a fact that is accepted by everyone. Therefore, Belcher proposes a set of tests to ensure that you actually have an argument (I am adapting the list for the purposes of this Guide):

Agree/disagree : Do we need evidence to agree or disagree with a particular statement? For instance, we do not need further evidence to the statement ‘The Earth is round’. But we may need evidence on the statement “Prep school is fundamental to children’s cognitive development.”

Dispute test : When a given statement can be the source of disagreement, then it seems that you may indeed have an argument. For instance, “Poorer people are less supportive of redistribution” (AEP, 2021)

Puzzle answer test : If your statement is providing a response to a question that people have about the world or their environment, you may have an argument.

Another important element is to differentiate your argument from your topic. The topic is the major issue you are interested in, whereas your argument explains the main finding (or initially, the hypothesis) of your paper.

Following the research question, an argument needs to be puzzling. It needs to provide relevant information that help us understand the world a little bit more. This is why your argument (as well as your research question) needs to go beyond the basic facts. It needs to provide enough detail as to make it interesting for a larger audience. This also entails that you need to provide more information than naming the main variables in your analysis (x causes Y). You need to specify the conditions and context that make this statement to hold.

Some other elements to consider when structuring your argument is to avoid including normative statements and speculations, More specifically, for quantitative papers:

Avoid including causal claims when the evidence does not allow you to do that . Causal analysis is key in our field, but correlations are important as well and they provide a value to understand our context a little bit more.

4.2.1.1 Finding your RAP

R : Have different versions of your research question to see what is the clearest way to introduce it to your readers.

P : This represents how you position the paper in the literature. This is constructed based on your literature review and the theory behind your question.

These three elements are interconnected. You need to find the best way to bring them all together and work with them to convey your argument.

4.2.2 Express your Ideas using an Outline

An empirical, quantitative, paper in economics (and political science) usually contains the following sections:

• Introduction
• Context (Literature Review) 4a. Theoretical papers contain mathematical models (we will not use those) 4b. Empirical Strategy
• Robustness checks and potential mechanisms (we will not focus on those)
• Final discussion (Conclusion)

We will talk more about each of these sections, but here, the main point to consider is that you need to create an outline that conveys the most important points of each section.

This is, after you have a clear argument, now you need to provide an answer to different questions that the readers may have. This is done by creating the headings and subheadings of each section. For instance, in a paper on mining in the Democratic Republic of the Congo (DRC), readers may be interested in learning why is mining important in the country and what types of mining take place in the country. This means that I need a general section on the context of mining in the DRC and then include subheadings explaining the different types of mining that I analyze.

You will do that for each section. In your outline, include the headings and subheadings, and a short paragraph indicating the main message of the section. This will then be enriched by secondary paragraphs.

Having this structure will allow you to include those sections that add value to your final paper and remove any additional information that is not key to support your main argument.

4.2.2.1 Drafting

Once you have your headings and subheadings, as well as the most important takeaways, it is time for you to start populating your paper. In the next section, I mention some of the elements that you need to include in the research paper. Here again, it is important that you plan the information that you will include and that each paragraph has a purpose, answering a question that is relevant to further your argument. Go for the general to the particular details.

The main thing to consider is that readers have very limited time and span of attention. You need to convey the main message at the beginning of the paper. Then, for each section, the main idea needs to be included in the first paragraph(s). Develop just one idea per paragraph and ensure that the main message is contained at the beginning.

Writing is an iterative process and you probably will spend more time rewriting a section than what you spent writing it for the first time. Don’t despair! We all go through the same process and you will get there. Just ensure that you structure and organize your process.

CHAPTER FOUR DATA ANALYSIS AND PRESENTATION OF RESEARCH FINDINGS 4.1 Introduction

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Chapter 3 Dissertation

How to Write Chapter 5 Dissertation?| A Beginner’s Guide

Writing a dissertation is a major undertaking. It requires countless hours of research, writing, and editing. One of the most important chapters in your dissertation is Chapter 4. This chapter should provide a detailed explanation of your methodology, results, and analysis.

Here, we'll provide an overview of the chapter 4 dissertation, how to structure it properly, and tips for writing it effectively. Read on to learn more!

Skimming through these dissertations, you can also check out how to craft Chapter 4 and what to discuss.

Example: 1   The Importance of Health and Safety in Construction Industry

Example:2   influence of different socio-physical attributes on individual’s weight.

Keep going through till the end to have a complete idea of how to compose a well-written and structured chapter 4 dissertation.

Very satisfied students

What is chapter 4.

In an academic dissertation, chapter 4 is the data analysis chapter—the heart of the research project. That is where you will present the results of your research and analyze them in light of existing literature. In other words, this is where you will explain why your findings are significant and what they mean for the field as a whole.

Structure of Chapter 4

The structure of your chapter 4 should depend on the type of data that you collected during your research process. However, several key elements should be included in chapter 4:

• An introduction that explains the aims and objectives of this chapter.
• A detailed description of the approaches utilized to collect and analyze data.
• Results from both qualitative and quantitative analyses.
• Discussion about the implications for future research; and
• Conclusions about your findings as well as potential limitations or challenges faced in completing this research project.

Keep in mind that these are just general guidelines—your specific dissertation may require additional sections based on its own individual requirements. It's always best to check with your professor before starting work on any section of your dissertation. 

Writing an Effective Chapter 4 Dissertation

i.  Outline Your Goals & Objectives

Before you begin writing this chapter, it's important to think about the goals and objectives you want to achieve with it.

• What are the main points you want to make?
• What do you expect your readers to understand after they've read this chapter?

Having clear goals and objectives before you start writing will help ensure that your chapter is focused and organized.

ii.  Explain Your Methodology

When it comes time to discuss your methodology in Chapter 4, include all relevant details about the methods you used during your research process.

It should include information about what kind of data or materials were collected, how they were analyzed, and why those particular methods were chosen for the study.

It's also important to explain any limitations or challenges encountered during data collection so that readers can fully understand the process.

iii.  Discuss Results & Analysis

In Chapter 4 dissertation, it's also essential to discuss the results of your research and any analysis conducted on those results.

It should include detailed descriptions of any patterns or trends in the data collected as well as a discussion on how those patterns or trends may relate to the existing literature in the field or could potentially lead to further research questions in the future.

Make sure that all data presented here is accurate and reliable; If any differences exist between what was anticipated and what was observed, note them here as well.

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Tips for writing your chapter 4.

Here are some suggestions to make the writing process simpler if you have a clear grasp of what should be in your chapter 4;

• Take notes throughout your entire research process so that it's easier for you to compile all relevant information into one cohesive document later on.
• Utilize headings to make it easier for readers to follow along with your arguments.
• Ensure all references are correctly cited using an accepted academic style such as APA, MLA or Harvard.
• Use diagrams or graphs when necessary to visually demonstrate key points or trends among variables.
• Always proofread and edit carefully before submitting each section, so the content is free from errors or inconsistencies.

Writing a dissertation can seem overwhelming at first glance, but with some guidance, knowledge, and practice, it can become much more manageable. This guide provides an overview of everything you need to know about chapter 4 to write an effective dissertation.

Be sure not to forget to discuss both the methodology used during research and any results or analysis obtained from research; these are both integral components of this section that must not be overlooked if an effective Chapter 4 is desired.

To gain more information and academic assistance, check out the following resources:

• How To Write a Report Introduction: A Step-By-Step Guide
• How To Write a Conclusion Good Paragraph: Examples and strategies for an effective conclusion
• Mastering the Art of Academic Writing: Tips and Tricks on How to Write Academically?

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Academic research and writing

A concise introduction

Chapter 4 – Primer

Chapter 4 introduces you to the research process and its cornerstones. Every research project starts with an open-ended indirect research question, which is implicitly or explicitly accompanied by a research hypothesis. Often a research problem is substantiated by an ad-hoc hypothesis, which advances to a working hypothesis and ultimately will be developed into a scientific hypothesis. The logic and quality of hypotheses can differ and determine the success of the research process. Depending on their inner logic, scientific hypotheses can be formulated as cause-effect hypotheses, distribution hypotheses, correlation hypotheses and difference hypotheses. Based on their quality, scientific hypotheses can be differentiated into nomological hypotheses, quasi-nomological hypotheses and statistical hypotheses. The research approach has to match the research problem to be investigated. Literature-based research, theoretical research, developmental research, quantitative research, qualitative research or a mixture of the aforementioned approaches provide means to tackle a research problem at hand. Different academic disciplines favour different scientific styles that predetermine the applicable research approaches. Three general types of scientific styles are introduced and critically reflected: the theoretical solution-driven style, the empirical solution-driven style and the hypothesis-driven style.

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• Chapter Four: Quantitative Methods (Part 1)

Once you have chosen a topic to investigate, you need to decide which type of method is best to study it. This is one of the most important choices you will make on your research journey. Understanding the value of each of the methods described in this textbook to answer different questions allows you to be able to plan your own studies with more confidence, critique the studies others have done, and provide advice to your colleagues and friends on what type of research they should do to answer questions they have. After briefly reviewing quantitative research assumptions, this chapter is organized in three parts or sections. These parts can also be used as a checklist when working through the steps of your study. Specifically, part 1 focuses on planning a quantitative study (collecting data), part two explains the steps involved in doing a quantitative study, and part three discusses how to make sense of your results (organizing and analyzing data).

• Chapter One: Introduction
• Chapter Two: Understanding the distinctions among research methods
• Chapter Three: Ethical research, writing, and creative work
• Chapter Four: Quantitative Methods (Part 2 - Doing Your Study)
• Chapter Four: Quantitative Methods (Part 3 - Making Sense of Your Study)
• Chapter Five: Qualitative Methods (Part 1)
• Chapter Five: Qualitative Data (Part 2)
• Chapter Six: Critical / Rhetorical Methods (Part 1)
• Chapter Six: Critical / Rhetorical Methods (Part 2)
• Chapter Seven: Presenting Your Results

Quantitative Worldview Assumptions: A Review

In chapter 2, you were introduced to the unique assumptions quantitative research holds about knowledge and how it is created, or what the authors referred to in chapter one as "epistemology." Understanding these assumptions can help you better determine whether you need to use quantitative methods for a particular research study in which you are interested.

Quantitative researchers believe there is an objective reality, which can be measured. "Objective" here means that the researcher is not relying on their own perceptions of an event. S/he is attempting to gather "facts" which may be separate from people's feeling or perceptions about the facts. These facts are often conceptualized as "causes" and "effects." When you ask research questions or pose hypotheses with words in them such as "cause," "effect," "difference between," and "predicts," you are operating under assumptions consistent with quantitative methods. The overall goal of quantitative research is to develop generalizations that enable the researcher to better predict, explain, and understand some phenomenon.

Because of trying to prove cause-effect relationships that can be generalized to the population at large, the research process and related procedures are very important for quantitative methods. Research should be consistently and objectively conducted, without bias or error, in order to be considered to be valid (accurate) and reliable (consistent). Perhaps this emphasis on accurate and standardized methods is because the roots of quantitative research are in the natural and physical sciences, both of which have at their base the need to prove hypotheses and theories in order to better understand the world in which we live. When a person goes to a doctor and is prescribed some medicine to treat an illness, that person is glad such research has been done to know what the effects of taking this medicine is on others' bodies, so s/he can trust the doctor's judgment and take the medicines.

As covered in chapters 1 and 2, the questions you are asking should lead you to a certain research method choice. Students sometimes want to avoid doing quantitative research because of fear of math/statistics, but if their questions call for that type of research, they should forge ahead and use it anyway. If a student really wants to understand what the causes or effects are for a particular phenomenon, they need to do quantitative research. If a student is interested in what sorts of things might predict a person's behavior, they need to do quantitative research. If they want to confirm the finding of another researcher, most likely they will need to do quantitative research. If a student wishes to generalize beyond their participant sample to a larger population, they need to be conducting quantitative research.

So, ultimately, your choice of methods really depends on what your research goal is. What do you really want to find out? Do you want to compare two or more groups, look for relationships between certain variables, predict how someone will act or react, or confirm some findings from another study? If so, you want to use quantitative methods.

A topic such as self-esteem can be studied in many ways. Listed below are some example RQs about self-esteem. Which of the following research questions should be answered with quantitative methods?

• Is there a difference between men's and women's level of self- esteem?
• How do college-aged women describe their ups and downs with self-esteem?
• How has "self-esteem" been constructed in popular self-help books over time?
• Is there a relationship between self-esteem levels and communication apprehension?

What are the advantages of approaching a topic like self-esteem using quantitative methods? What are the disadvantages?

For more information, see the following website: Analyse This!!! Learning to analyse quantitative data

Answers:  1 & 4

Quantitative Methods Part One: Planning Your Study

Planning your study is one of the most important steps in the research process when doing quantitative research. As seen in the diagram below, it involves choosing a topic, writing research questions/hypotheses, and designing your study. Each of these topics will be covered in detail in this section of the chapter.

Topic Choice

Decide on topic.

How do you go about choosing a topic for a research project? One of the best ways to do this is to research something about which you would like to know more. Your communication professors will probably also want you to select something that is related to communication and things you are learning about in other communication classes.

When the authors of this textbook select research topics to study, they choose things that pique their interest for a variety of reasons, sometimes personal and sometimes because they see a need for more research in a particular area. For example, April Chatham-Carpenter studies adoption return trips to China because she has two adopted daughters from China and because there is very little research on this topic for Chinese adoptees and their families; she studied home vs. public schooling because her sister home schools, and at the time she started the study very few researchers had considered the social network implications for home schoolers (cf.  http://www.uni.edu/chatham/homeschool.html ).

When you are asked in this class and other classes to select a topic to research, think about topics that you have wondered about, that affect you personally, or that know have gaps in the research. Then start writing down questions you would like to know about this topic. These questions will help you decide whether the goal of your study is to understand something better, explain causes and effects of something, gather the perspectives of others on a topic, or look at how language constructs a certain view of reality.

Review Previous Research

In quantitative research, you do not rely on your conclusions to emerge from the data you collect. Rather, you start out looking for certain things based on what the past research has found. This is consistent with what was called in chapter 2 as a deductive approach (Keyton, 2011), which also leads a quantitative researcher to develop a research question or research problem from reviewing a body of literature, with the previous research framing the study that is being done. So, reviewing previous research done on your topic is an important part of the planning of your study. As seen in chapter 3 and the Appendix, to do an adequate literature review, you need to identify portions of your topic that could have been researched in the past. To do that, you select key terms of concepts related to your topic.

Some people use concept maps to help them identify useful search terms for a literature review. For example, see the following website: Concept Mapping: How to Start Your Term Paper Research .

Narrow Topic to Researchable Area

Once you have selected your topic area and reviewed relevant literature related to your topic, you need to narrow your topic to something that can be researched practically and that will take the research on this topic further. You don't want your research topic to be so broad or large that you are unable to research it. Plus, you want to explain some phenomenon better than has been done before, adding to the literature and theory on a topic. You may want to test out what someone else has found, replicating their study, and therefore building to the body of knowledge already created.

To see how a literature review can be helpful in narrowing your topic, see the following sources.  Narrowing or Broadening Your Research Topic  and  How to Conduct a Literature Review in Social Science

Research Questions & Hypotheses

Write Your Research Questions (RQs) and/or Hypotheses (Hs)

Once you have narrowed your topic based on what you learned from doing your review of literature, you need to formalize your topic area into one or more research questions or hypotheses. If the area you are researching is a relatively new area, and no existing literature or theory can lead you to predict what you might find, then you should write a research question. Take a topic related to social media, for example, which is a relatively new area of study. You might write a research question that asks:

"Is there a difference between how 1st year and 4th year college students use Facebook to communicate with their friends?"

If, however, you are testing out something you think you might find based on the findings of a large amount of previous literature or a well-developed theory, you can write a hypothesis. Researchers often distinguish between  null  and  alternative  hypotheses. The alternative hypothesis is what you are trying to test or prove is true, while the null hypothesis assumes that the alternative hypothesis is not true. For example, if the use of Facebook had been studied a great deal, and there were theories that had been developed on the use of it, then you might develop an alternative hypothesis, such as: "First-year students spend more time on using Facebook to communicate with their friends than fourth-year students do." Your null hypothesis, on the other hand, would be: "First-year students do  not  spend any more time using Facebook to communication with their friends than fourth-year students do." Researchers, however, only state the alternative hypothesis in their studies, and actually call it "hypothesis" rather than "alternative hypothesis."

Process of Writing a Research Question/Hypothesis.

Once you have decided to write a research question (RQ) or hypothesis (H) for your topic, you should go through the following steps to create your RQ or H.

Name the concepts from your overall research topic that you are interested in studying.

RQs and Hs have variables, or concepts that you are interested in studying. Variables can take on different values. For example, in the RQ above, there are at least two variables – year in college and use of Facebook (FB) to communicate. Both of them have a variety of levels within them.

When you look at the concepts you identified, are there any concepts which seem to be related to each other? For example, in our RQ, we are interested in knowing if there is a difference between first-year students and fourth-year students in their use of FB, meaning that we believe there is some connection between our two variables.

• Decide what type of a relationship you would like to study between the variables. Do you think one causes the other? Does a difference in one create a difference in the other? As the value of one changes, does the value of the other change?

Identify which one of these concepts is the independent (or predictor) variable, or the concept that is perceived to be the cause of change in the other variable? Which one is the dependent (criterion) variable, or the one that is affected by changes in the independent variable? In the above example RQ, year in school is the independent variable, and amount of time spent on Facebook communicating with friends is the dependent variable. The amount of time spent on Facebook depends on a person's year in school.

If you're still confused about independent and dependent variables, check out the following site: Independent & Dependent Variables .

Express the relationship between the concepts as a single sentence – in either a hypothesis or a research question.

For example, "is there a difference between international and American students on their perceptions of the basic communication course," where cultural background and perceptions of the course are your two variables. Cultural background would be the independent variable, and perceptions of the course would be your dependent variable. More examples of RQs and Hs are provided in the next section.

APPLICATION: Try the above steps with your topic now. Check with your instructor to see if s/he would like you to send your topic and RQ/H to him/her via e-mail.

Types of Research Questions/Hypotheses

Once you have written your RQ/H, you need to determine what type of research question or hypothesis it is. This will help you later decide what types of statistics you will need to run to answer your question or test your hypothesis. There are three possible types of questions you might ask, and two possible types of hypotheses. The first type of question cannot be written as a hypothesis, but the second and third types can.

Descriptive Question.

The first type of question is a descriptive question. If you have only one variable or concept you are studying, OR if you are not interested in how the variables you are studying are connected or related to each other, then your question is most likely a descriptive question.

This type of question is the closest to looking like a qualitative question, and often starts with a "what" or "how" or "why" or "to what extent" type of wording. What makes it different from a qualitative research question is that the question will be answered using numbers rather than qualitative analysis. Some examples of a descriptive question, using the topic of social media, include the following.

"To what extent are college-aged students using Facebook to communicate with their friends?"

"Why do college-aged students use Facebook to communicate with their friends?"

Notice that neither of these questions has a clear independent or dependent variable, as there is no clear cause or effect being assumed by the question. The question is merely descriptive in nature. It can be answered by summarizing the numbers obtained for each category, such as by providing percentages, averages, or just the raw totals for each type of strategy or organization. This is true also of the following research questions found in a study of online public relations strategies:

"What online public relations strategies are organizations implementing to combat phishing" (Baker, Baker, & Tedesco, 2007, p. 330), and

"Which organizations are doing most and least, according to recommendations from anti- phishing advocacy recommendations, to combat phishing" (Baker, Baker, & Tedesco, 2007, p. 330)

The researchers in this study reported statistics in their results or findings section, making it clearly a quantitative study, but without an independent or dependent variable; therefore, these research questions illustrate the first type of RQ, the descriptive question.

Difference Question/Hypothesis.

The second type of question is a question/hypothesis of difference, and will often have the word "difference" as part of the question. The very first research question in this section, asking if there is a difference between 1st year and 4th year college students' use of Facebook, is an example of this type of question. In this type of question, the independent variable is some type of grouping or categories, such as age. Another example of a question of difference is one April asked in her research on home schooling: "Is there a difference between home vs. public schoolers on the size of their social networks?" In this example, the independent variable is home vs. public schooling (a group being compared), and the dependent variable is size of social networks. Hypotheses can also be difference hypotheses, as the following example on the same topic illustrates: "Public schoolers have a larger social network than home schoolers do."

Relationship/Association Question/Hypothesis.

The third type of question is a relationship/association question or hypothesis, and will often have the word "relate" or "relationship" in it, as the following example does: "There is a relationship between number of television ads for a political candidate and how successful that political candidate is in getting elected." Here the independent (or predictor) variable is number of TV ads, and the dependent (or criterion) variable is the success at getting elected. In this type of question, there is no grouping being compared, but rather the independent variable is continuous (ranges from zero to a certain number) in nature. This type of question can be worded as either a hypothesis or as a research question, as stated earlier.

Test out your knowledge of the above information, by answering the following questions about the RQ/H listed below. (Remember, for a descriptive question there are no clear independent & dependent variables.)

• What is the independent variable (IV)?
• What is the dependent variable (DV)?
• What type of research question/hypothesis is it? (descriptive, difference, relationship/association)
• "Is there a difference on relational satisfaction between those who met their current partner through online dating and those who met their current partner face-to-face?"
• "How do Fortune 500 firms use focus groups to market new products?"
• "There is a relationship between age and amount of time spent online using social media."

Answers: RQ1  is a difference question, with type of dating being the IV and relational satisfaction being the DV. RQ2  is a descriptive question with no IV or DV. RQ3  is a relationship hypothesis with age as the IV and amount of time spent online as the DV.

Design Your Study

The third step in planning your research project, after you have decided on your topic/goal and written your research questions/hypotheses, is to design your study which means to decide how to proceed in gathering data to answer your research question or to test your hypothesis. This step includes six things to do. [NOTE: The terms used in this section will be defined as they are used.]

• Decide type of study design: Experimental, quasi-experimental, non-experimental.
• Decide kind of data to collect: Survey/interview, observation, already existing data.
• Operationalize variables into measurable concepts.
• Determine type of sample: Probability or non-probability.
• Decide how you will collect your data: face-to-face, via e-mail, an online survey, library research, etc.
• Pilot test your methods.

Types of Study Designs

With quantitative research being rooted in the scientific method, traditional research is structured in an experimental fashion. This is especially true in the natural sciences, where they try to prove causes and effects on topics such as successful treatments for cancer. For example, the University of Iowa Hospitals and Clinics regularly conduct clinical trials to test for the effectiveness of certain treatments for medical conditions ( University of Iowa Hospitals & Clinics: Clinical Trials ). They use human participants to conduct such research, regularly recruiting volunteers. However, in communication, true experiments with treatments the researcher controls are less necessary and thus less common. It is important for the researcher to understand which type of study s/he wishes to do, in order to accurately communicate his/her methods to the public when describing the study.

There are three possible types of studies you may choose to do, when embarking on quantitative research: (a) True experiments, (b) quasi-experiments, and (c) non-experiments.

For more information to read on these types of designs, take a look at the following website and related links in it: Types of Designs .

The following flowchart should help you distinguish between the three types of study designs described below.

True Experiments.

The first two types of study designs use difference questions/hypotheses, as the independent variable for true and quasi-experiments is  nominal  or categorical (based on categories or groupings), as you have groups that are being compared. As seen in the flowchart above, what distinguishes a true experiment from the other two designs is a concept called "random assignment." Random assignment means that the researcher controls to which group the participants are assigned. April's study of home vs. public schooling was NOT a true experiment, because she could not control which participants were home schooled and which ones were public schooled, and instead relied on already existing groups.

An example of a true experiment reported in a communication journal is a study investigating the effects of using interest-based contemporary examples in a lecture on the history of public relations, in which the researchers had the following two hypotheses: "Lectures utilizing interest- based examples should result in more interested participants" and "Lectures utilizing interest- based examples should result in participants with higher scores on subsequent tests of cognitive recall" (Weber, Corrigan, Fornash, & Neupauer, 2003, p. 118). In this study, the 122 college student participants were randomly assigned by the researchers to one of two lecture video viewing groups: a video lecture with traditional examples and a video with contemporary examples. (To see the results of the study, look it up using your school's library databases).

A second example of a true experiment in communication is a study of the effects of viewing either a dramatic narrative television show vs. a nonnarrative television show about the consequences of an unexpected teen pregnancy. The researchers randomly assigned their 367 undergraduate participants to view one of the two types of shows.

Moyer-Gusé, E., & Nabi, R. L. (2010). Explaining the effects of narrative in an entertainment television program: Overcoming resistance to persuasion.  Human Communication Research, 36 , 26-52.

A third example of a true experiment done in the field of communication can be found in the following study.

Jensen, J. D. (2008). Scientific uncertainty in news coverage of cancer research: Effects of hedging on scientists' and journalists' credibility.  Human Communication Research, 34,  347-369.

In this study, Jakob Jensen had three independent variables. He randomly assigned his 601 participants to 1 of 20 possible conditions, between his three independent variables, which were (a) a hedged vs. not hedged message, (b) the source of the hedging message (research attributed to primary vs. unaffiliated scientists), and (c) specific news story employed (of which he had five randomly selected news stories about cancer research to choose from). Although this study was pretty complex, it does illustrate the true experiment in our field since the participants were randomly assigned to read a particular news story, with certain characteristics.

Quasi-Experiments.

If the researcher is not able to randomly assign participants to one of the treatment groups (or independent variable), but the participants already belong to one of them (e.g., age; home vs. public schooling), then the design is called a quasi-experiment. Here you still have an independent variable with groups, but the participants already belong to a group before the study starts, and the researcher has no control over which group they belong to.

An example of a hypothesis found in a communication study is the following: "Individuals high in trait aggression will enjoy violent content more than nonviolent content, whereas those low in trait aggression will enjoy violent content less than nonviolent content" (Weaver & Wilson, 2009, p. 448). In this study, the researchers could not assign the participants to a high or low trait aggression group since this is a personality characteristic, so this is a quasi-experiment. It does not have any random assignment of participants to the independent variable groups. Read their study, if you would like to, at the following location.

Weaver, A. J., & Wilson, B. J. (2009). The role of graphic and sanitized violence in the enjoyment of television dramas.  Human Communication Research, 35  (3), 442-463.

Benoit and Hansen (2004) did not choose to randomly assign participants to groups either, in their study of a national presidential election survey, in which they were looking at differences between debate and non-debate viewers, in terms of several dependent variables, such as which candidate viewers supported. If you are interested in discovering the results of this study, take a look at the following article.

Benoit, W. L., & Hansen, G. J. (2004). Presidential debate watching, issue knowledge, character evaluation, and vote choice.  Human Communication Research, 30  (1), 121-144.

Non-Experiments.

The third type of design is the non-experiment. Non-experiments are sometimes called survey designs, because their primary way of collecting data is through surveys. This is not enough to distinguish them from true experiments and quasi-experiments, however, as both of those types of designs may use surveys as well.

What makes a study a non-experiment is that the independent variable is not a grouping or categorical variable. Researchers observe or survey participants in order to describe them as they naturally exist without any experimental intervention. Researchers do not give treatments or observe the effects of a potential natural grouping variable such as age. Descriptive and relationship/association questions are most often used in non-experiments.

Some examples of this type of commonly used design for communication researchers include the following studies.

• Serota, Levine, and Boster (2010) used a national survey of 1,000 adults to determine the prevalence of lying in America (see  Human Communication Research, 36 , pp. 2-25).
• Nabi (2009) surveyed 170 young adults on their perceptions of reality television on cosmetic surgery effects, looking at several things: for example, does viewing cosmetic surgery makeover programs relate to body satisfaction (p. 6), finding no significant relationship between those two variables (see  Human Communication Research, 35 , pp. 1-27).
• Derlega, Winstead, Mathews, and Braitman (2008) collected stories from 238 college students on reasons why they would disclose or not disclose personal information within close relationships (see  Communication Research Reports, 25 , pp. 115-130). They coded the participants' answers into categories so they could count how often specific reasons were mentioned, using a method called  content analysis , to answer the following research questions:

RQ1: What are research participants' attributions for the disclosure and nondisclosure of highly personal information?

RQ2: Do attributions reflect concerns about rewards and costs of disclosure or the tension between openness with another and privacy?

RQ3: How often are particular attributions for disclosure/nondisclosure used in various types of relationships? (p. 117)

All of these non-experimental studies have in common no researcher manipulation of an independent variable or even having an independent variable that has natural groups that are being compared.

Identify which design discussed above should be used for each of the following research questions.

• Is there a difference between generations on how much they use MySpace?
• Is there a relationship between age when a person first started using Facebook and the amount of time they currently spend on Facebook daily?
• Is there a difference between potential customers' perceptions of an organization who are shown an organization's Facebook page and those who are not shown an organization's Facebook page?

[HINT: Try to identify the independent and dependent variable in each question above first, before determining what type of design you would use. Also, try to determine what type of question it is – descriptive, difference, or relationship/association.]

Answers: 1. Quasi-experiment 2. Non-experiment 3. True Experiment

Data Collection Methods

Once you decide the type of quantitative research design you will be using, you will need to determine which of the following types of data you will collect: (a) survey data, (b) observational data, and/or (c) already existing data, as in library research.

Using the survey data collection method means you will talk to people or survey them about their behaviors, attitudes, perceptions, and demographic characteristics (e.g., biological sex, socio-economic status, race). This type of data usually consists of a series of questions related to the concepts you want to study (i.e., your independent and dependent variables). Both of April's studies on home schooling and on taking adopted children on a return trip back to China used survey data.

On a survey, you can have both closed-ended and open-ended questions. Closed-ended questions, can be written in a variety of forms. Some of the most common response options include the following.

Likert responses – for example: for the following statement, ______ do you strongly agree agree neutral disagree strongly disagree

Semantic differential – for example: does the following ______ make you Happy ..................................... Sad

Yes-no answers for example: I use social media daily. Yes / No.

One site to check out for possible response options is  http://www.360degreefeedback.net/media/ResponseScales.pdf .

Researchers often follow up some of their closed-ended questions with an "other" category, in which they ask their participants to "please specify," their response if none of the ones provided are applicable. They may also ask open-ended questions on "why" a participant chose a particular answer or ask participants for more information about a particular topic. If the researcher wants to use the open-ended question responses as part of his/her quantitative study, the answers are usually coded into categories and counted, in terms of the frequency of a certain answer, using a method called  content analysis , which will be discussed when we talk about already-existing artifacts as a source of data.

Surveys can be done face-to-face, by telephone, mail, or online. Each of these methods has its own advantages and disadvantages, primarily in the form of the cost in time and money to do the survey. For example, if you want to survey many people, then online survey tools such as surveygizmo.com and surveymonkey.com are very efficient, but not everyone has access to taking a survey on the computer, so you may not get an adequate sample of the population by doing so. Plus you have to decide how you will recruit people to take your online survey, which can be challenging. There are trade-offs with every method.

For more information on things to consider when selecting your survey method, check out the following website:

Selecting the Survey Method .

There are also many good sources for developing a good survey, such as the following websites. Constructing the Survey Survey Methods Designing Surveys

Observation.

A second type of data collection method is  observation . In this data collection method, you make observations of the phenomenon you are studying and then code your observations, so that you can count what you are studying. This type of data collection method is often called interaction analysis, if you collect data by observing people's behavior. For example, if you want to study the phenomenon of mall-walking, you could go to a mall and count characteristics of mall-walkers. A researcher in the area of health communication could study the occurrence of humor in an operating room, for example, by coding and counting the use of humor in such a setting.

One extended research study using observational data collection methods, which is cited often in interpersonal communication classes, is John Gottman's research, which started out in what is now called "The Love Lab." In this lab, researchers observe interactions between couples, including physiological symptoms, using coders who look for certain items found to predict relationship problems and success.

Take a look at the YouTube video about "The Love Lab" at the following site to learn more about the potential of using observation in collecting data for a research study:  The "Love" Lab .

Already-Existing Artifacts.

The third method of quantitative data collection is the use of  already-existing artifacts . With this method, you choose certain artifacts (e.g., newspaper or magazine articles; television programs; webpages) and code their content, resulting in a count of whatever you are studying. With this data collection method, researchers most often use what is called quantitative  content analysis . Basically, the researcher counts frequencies of something that occurs in an artifact of study, such as the frequency of times something is mentioned on a webpage. Content analysis can also be used in qualitative research, where a researcher identifies and creates text-based themes but does not do a count of the occurrences of these themes. Content analysis can also be used to take open-ended questions from a survey method, and identify countable themes within the questions.

Content analysis is a very common method used in media studies, given researchers are interested in studying already-existing media artifacts. There are many good sources to illustrate how to do content analysis such as are seen in the box below.

See the following sources for more information on content analysis. Writing Guide: Content Analysis A Flowchart for the Typical Process of Content Analysis Research What is Content Analysis?

With content analysis and any method that you use to code something into categories, one key concept you need to remember is  inter-coder or inter-rater reliability , in which there are multiple coders (at least two) trained to code the observations into categories. This check on coding is important because you need to check to make sure that the way you are coding your observations on the open-ended answers is the same way that others would code a particular item. To establish this kind of inter-coder or inter-rater reliability, researchers prepare codebooks (to train their coders on how to code the materials) and coding forms for their coders to use.

To see some examples of actual codebooks used in research, see the following website:  Human Coding--Sample Materials .

There are also online inter-coder reliability calculators some researchers use, such as the following:  ReCal: reliability calculation for the masses .

Regardless of which method of data collection you choose, you need to decide even more specifically how you will measure the variables in your study, which leads us to the next planning step in the design of a study.

Operationalization of Variables into Measurable Concepts

When you look at your research question/s and/or hypotheses, you should know already what your independent and dependent variables are. Both of these need to be measured in some way. We call that way of measuring  operationalizing  a variable. One way to think of it is writing a step by step recipe for how you plan to obtain data on this topic. How you choose to operationalize your variable (or write the recipe) is one all-important decision you have to make, which will make or break your study. In quantitative research, you have to measure your variables in a valid (accurate) and reliable (consistent) manner, which we discuss in this section. You also need to determine the level of measurement you will use for your variables, which will help you later decide what statistical tests you need to run to answer your research question/s or test your hypotheses. We will start with the last topic first.

Level of Measurement

Level of measurement has to do with whether you measure your variables using categories or groupings OR whether you measure your variables using a continuous level of measurement (range of numbers). The level of measurement that is considered to be categorical in nature is called nominal, while the levels of measurement considered to be continuous in nature are ordinal, interval, and ratio. The only ones you really need to know are nominal, ordinal, and interval/ratio.

Nominal  variables are categories that do not have meaningful numbers attached to them but are broader categories, such as male and female, home schooled and public schooled, Caucasian and African-American.  Ordinal  variables do have numbers attached to them, in that the numbers are in a certain order, but there are not equal intervals between the numbers (e.g., such as when you rank a group of 5 items from most to least preferred, where 3 might be highly preferred, and 2 hated).  Interval/ratio  variables have equal intervals between the numbers (e.g., weight, age).

For more information about these levels of measurement, check out one of the following websites. Levels of Measurement Measurement Scales in Social Science Research What is the difference between ordinal, interval and ratio variables? Why should I care?

Validity and Reliability

When developing a scale/measure or survey, you need to be concerned about validity and reliability. Readers of quantitative research expect to see researchers justify their research measures using these two terms in the methods section of an article or paper.

Validity.   Validity  is the extent to which your scale/measure or survey adequately reflects the full meaning of the concept you are measuring. Does it measure what you say it measures? For example, if researchers wanted to develop a scale to measure "servant leadership," the researchers would have to determine what dimensions of servant leadership they wanted to measure, and then create items which would be valid or accurate measures of these dimensions. If they included items related to a different type of leadership, those items would not be a valid measure of servant leadership. When doing so, the researchers are trying to prove their measure has internal validity. Researchers may also be interested in external validity, but that has to do with how generalizable their study is to a larger population (a topic related to sampling, which we will consider in the next section), and has less to do with the validity of the instrument itself.

There are several types of validity you may read about, including face validity, content validity, criterion-related validity, and construct validity. To learn more about these types of validity, read the information at the following link: Validity .

To improve the validity of an instrument, researchers need to fully understand the concept they are trying to measure. This means they know the academic literature surrounding that concept well and write several survey questions on each dimension measured, to make sure the full idea of the concept is being measured. For example, Page and Wong (n.d.) identified four dimensions of servant leadership: character, people-orientation, task-orientation, and process-orientation ( A Conceptual Framework for Measuring Servant-Leadership ). All of these dimensions (and any others identified by other researchers) would need multiple survey items developed if a researcher wanted to create a new scale on servant leadership.

Before you create a new survey, it can be useful to see if one already exists with established validity and reliability. Such measures can be found by seeing what other respected studies have used to measure a concept and then doing a library search to find the scale/measure itself (sometimes found in the reference area of a library in books like those listed below).

Reliability .  Reliability  is the second criterion you will need to address if you choose to develop your own scale or measure. Reliability is concerned with whether a measurement is consistent and reproducible. If you have ever wondered why, when taking a survey, that a question is asked more than once or very similar questions are asked multiple times, it is because the researchers one concerned with proving their study has reliability. Are you, for example, answering all of the similar questions similarly? If so, the measure/scale may have good reliability or consistency over time.

Researchers can use a variety of ways to show their measure/scale is reliable. See the following websites for explanations of some of these ways, which include methods such as the test-retest method, the split-half method, and inter-coder/rater reliability. Types of Reliability Reliability

To understand the relationship between validity and reliability, a nice visual provided below is explained at the following website (Trochim, 2006, para. 2). Reliability & Validity

Self-Quiz/Discussion:

Take a look at one of the surveys found at the following poll reporting sites on a topic which interests you. Critique one of these surveys, using what you have learned about creating surveys so far.

http://www.pewinternet.org/ http://pewresearch.org/ http://www.gallup.com/Home.aspx http://www.kff.org/

One of the things you might have critiqued in the previous self-quiz/discussion may have had less to do with the actual survey itself, but rather with how the researchers got their participants or sample. How participants are recruited is just as important to doing a good study as how valid and reliable a survey is.

Imagine that in the article you chose for the last "self-quiz/discussion" you read the following quote from the Pew Research Center's Internet and American Life Project: "One in three teens sends more than 100 text messages a day, or 3000 texts a month" (Lenhart, 2010, para.5). How would you know whether you could trust this finding to be true? Would you compare it to what you know about texting from your own and your friends' experiences? Would you want to know what types of questions people were asked to determine this statistic, or whether the survey the statistic is based on is valid and reliable? Would you want to know what type of people were surveyed for the study? As a critical consumer of research, you should ask all of these types of questions, rather than just accepting such a statement as undisputable fact. For example, if only people shopping at an Apple Store were surveyed, the results might be skewed high.

In particular, related to the topic of this section, you should ask about the sampling method the researchers did. Often, the researchers will provide information related to the sample, stating how many participants were surveyed (in this case 800 teens, aged 12-17, who were a nationally representative sample of the population) and how much the "margin of error" is (in this case +/- 3.8%). Why do they state such things? It is because they know the importance of a sample in making the case for their findings being legitimate and credible.  Margin of error  is how much we are confident that our findings represent the population at large. The larger the margin of error, the less likely it is that the poll or survey is accurate. Margin of error assumes a 95% confidence level that what we found from our study represents the population at large.

For more information on margin of error, see one of the following websites. Answers.com Margin of Error Stats.org Margin of Error Americanresearchgroup.com Margin of Error [this last site is a margin of error calculator, which shows that margin of error is directly tied to the size of your sample, in relationship to the size of the population, two concepts we will talk about in the next few paragraphs]

In particular, this section focused on sampling will talk about the following topics: (a) the difference between a population vs. a sample; (b) concepts of error and bias, or "it's all about significance"; (c) probability vs. non-probability sampling; and (d) sample size issues.

Population vs. Sample

When doing quantitative studies, such as the study of cell phone usage among teens, you are never able to survey the entire population of teenagers, so you survey a portion of the population. If you study every member of a population, then you are conducting a census such as the United States Government does every 10 years. When, however, this is not possible (because you do not have the money the U.S. government has!), you attempt to get as good a sample as possible.

Characteristics of a population are summarized in numerical form, and technically these numbers are called  parameters . However, numbers which summarize the characteristics of a sample are called  statistics .

Error and Bias

If a sample is not done well, then you may not have confidence in how the study's results can be generalized to the population from which the sample was taken. Your confidence level is often stated as the  margin of error  of the survey. As noted earlier, a study's margin of error refers to the degree to which a sample differs from the total population you are studying. In the Pew survey, they had a margin of error of +/- 3.8%. So, for example, when the Pew survey said 33% of teens send more than 100 texts a day, the margin of error means they were 95% sure that 29.2% - 36.8% of teens send this many texts a day.

Margin of error is tied to  sampling error , which is how much difference there is between your sample's results and what would have been obtained if you had surveyed the whole population. Sample error is linked to a very important concept for quantitative researchers, which is the notion of  significance . Here, significance does not refer to whether some finding is morally or practically significant, it refers to whether a finding is statistically significant, meaning the findings are not due to chance but actually represent something that is found in the population.  Statistical significance  is about how much you, as the researcher, are willing to risk saying you found something important and be wrong.

For the difference between statistical significance and practical significance, see the following YouTube video:  Statistical and Practical Significance .

Scientists set certain arbitrary standards based on the probability they could be wrong in reporting their findings. These are called  significance levels  and are commonly reported in the literature as  p <.05  or  p <.01  or some other probability (or  p ) level.

If an article says a statistical test reported that  p < .05 , it simply means that they are most likely correct in what they are saying, but there is a 5% chance they could be wrong and not find the same results in the population. If p < .01, then there would be only a 1% chance they were wrong and would not find the same results in the population. The lower the probability level, the more certain the results.

When researchers are wrong, or make that kind of decision error, it often implies that either (a) their sample was biased and was not representative of the true population in some way, or (b) that something they did in collecting the data biased the results. There are actually two kinds of sampling error talked about in quantitative research: Type I and Type II error.  Type 1 error  is what happens when you think you found something statistically significant and claim there is a significant difference or relationship, when there really is not in the actual population. So there is something about your sample that made you find something that is not in the actual population. (Type I error is the same as the probability level, or .05, if using the traditional p-level accepted by most researchers.)  Type II error  happens when you don't find a statistically significant difference or relationship, yet there actually is one in the population at large, so once again, your sample is not representative of the population.

For more information on these two types of error, check out the following websites. Hypothesis Testing: Type I Error, Type II Error Type I and Type II Errors - Making Mistakes in the Justice System

Researchers want to select a sample that is representative of the population in order to reduce the likelihood of having a sample that is biased. There are two types of bias particularly troublesome for researchers, in terms of sampling error. The first type is  selection bias , in which each person in the population does not have an equal chance to be chosen for the sample, which happens frequently in communication studies, because we often rely on convenience samples (whoever we can get to complete our surveys). The second type of bias is  response bias , in which those who volunteer for a study have different characteristics than those who did not volunteer for the study, another common challenge for communication researchers. Volunteers for a study may very well be different from persons who choose not to volunteer for a study, so that you have a biased sample by relying just on volunteers, which is not representative of the population from which you are trying to sample.

Probability vs. Non-Probability Sampling

One of the best ways to lower your sampling error and reduce the possibility of bias is to do probability or random sampling. This means that every person in the population has an equal chance of being selected to be in your sample. Another way of looking at this is to attempt to get a  representative  sample, so that the characteristics of your sample closely approximate those of the population. A sample needs to contain essentially the same variations that exist in the population, if possible, especially on the variables or elements that are most important to you (e.g., age, biological sex, race, level of education, socio-economic class).

There are many different ways to draw a probability/random sample from the population. Some of the most common are a  simple random sample , where you use a random numbers table or random number generator to select your sample from the population.

There are several examples of random number generators available online. See the following example of an online random number generator:  http://www.randomizer.org/ .

A  systematic random sample  takes every n-th number from the population, depending on how many people you would like to have in your sample. A  stratified random sample  does random sampling within groups, and a  multi-stage  or  cluster sample  is used when there are multiple groups within a large area and a large population, and the researcher does random sampling in stages.

If you are interested in understanding more about these types of probability/random samples, take a look at the following website: Probability Sampling .

However, many times communication researchers use whoever they can find to participate in their study, such as college students in their classes since these people are easily accessible. Many of the studies in interpersonal communication and relationship development, for example, used this type of sample. This is called a convenience sample. In doing so, they are using a non- probability or non-random sample. In these types of samples, each member of the population does not have an equal opportunity to be selected. For example, if you decide to ask your facebook friends to participate in an online survey you created about how college students in the U.S. use cell phones to text, you are using a non-random type of sample. You are unable to randomly sample the whole population in the U.S. of college students who text, so you attempt to find participants more conveniently. Some common non-random or non-probability samples are:

• accidental/convenience samples, such as the facebook example illustrates
• quota samples, in which you do convenience samples within subgroups of the population, such as biological sex, looking for a certain number of participants in each group being compared
• snowball or network sampling, where you ask current participants to send your survey onto their friends.

For more information on non-probability sampling, see the following website: Nonprobability Sampling .

Researchers, such as communication scholars, often use these types of samples because of the nature of their research. Most research designs used in communication are not true experiments, such as would be required in the medical field where they are trying to prove some cause-effect relationship to cure or alleviate symptoms of a disease. Most communication scholars recognize that human behavior in communication situations is much less predictable, so they do not adhere to the strictest possible worldview related to quantitative methods and are less concerned with having to use probability sampling.

They do recognize, however, that with either probability or non-probability sampling, there is still the possibility of bias and error, although much less with probability sampling. That is why all quantitative researchers, regardless of field, will report statistical significance levels if they are interested in generalizing from their sample to the population at large, to let the readers of their work know how confident they are in their results.

Size of Sample

The larger the sample, the more likely the sample is going to be representative of the population. If there is a lot of variability in the population (e.g., lots of different ethnic groups in the population), a researcher will need a larger sample. If you are interested in detecting small possible differences (e.g., in a close political race), you need a larger sample. However, the bigger your population, the less you have to increase the size of your sample in order to have an adequate sample, as is illustrated by an example sample size calculator such as can be found at  http://www.raosoft.com/samplesize.html .

Using the example sample size calculator, see how you might determine how large of a sample you might need in order to study how college students in the U.S. use texting on their cell phones. You would have to first determine approximately how many college students are in the U.S. According to ANEKI, there are a little over 14,000,000 college students in the U.S. ( Countries with the Most University Students ). When inputting that figure into the sample size calculator below (using no commas for the population size), you would need a sample size of approximately 385 students. If the population size was 20,000, you would need a sample of 377 students. If the population was only 2,000, you would need a sample of 323. For a population of 500, you would need a sample of 218.

It is not enough, however, to just have an adequate or large sample. If there is bias in the sampling, you can have a very bad large sample, one that also does not represent the population at large. So, having an unbiased sample is even more important than having a large sample.

So, what do you do, if you cannot reasonably conduct a probability or random sample? You run statistics which report significance levels, and you report the limitations of your sample in the discussion section of your paper/article.

Pilot Testing Methods

Now that we have talked about the different elements of your study design, you should try out your methods by doing a pilot test of some kind. This means that you try out your procedures with someone to try to catch any mistakes in your design before you start collecting data from actual participants in your study. This will save you time and money in the long run, along with unneeded angst over mistakes you made in your design during data collection. There are several ways you might do this.

You might ask an expert who knows about this topic (such as a faculty member) to try out your experiment or survey and provide feedback on what they think of your design. You might ask some participants who are like your potential sample to take your survey or be a part of your pilot test; then you could ask them which parts were confusing or needed revising. You might have potential participants explain to you what they think your questions mean, to see if they are interpreting them like you intended, or if you need to make some questions clearer.

The main thing is that you do not just assume your methods will work or are the best type of methods to use until you try them out with someone. As you write up your study, in your methods section of your paper, you can then talk about what you did to change your study based on the pilot study you did.

Institutional Review Board (IRB) Approval

The last step of your planning takes place when you take the necessary steps to get your study approved by your institution's review board. As you read in chapter 3, this step is important if you are planning on using the data or results from your study beyond just the requirements for your class project. See chapter 3 for more information on the procedures involved in this step.

Conclusion: Study Design Planning

Once you have decided what topic you want to study, you plan your study. Part 1 of this chapter has covered the following steps you need to follow in this planning process:

• decide what type of study you will do (i.e., experimental, quasi-experimental, non- experimental);
• decide on what data collection method you will use (i.e., survey, observation, or already existing data);
• operationalize your variables into measureable concepts;
• determine what type of sample you will use (probability or non-probability);
• pilot test your methods; and
• get IRB approval.

At that point, you are ready to commence collecting your data, which is the topic of the next section in this chapter.

Chapter 4 Data Analysis and Findings

Guidance on writing the analysis chapter.

Raw data is useless to readers if not properly analyzed and interpreted. This is why the data analysis and findings chapter is the most important chapter in a thesis or dissertation.  It is also the most-engaging and time-consuming chapter to complete in a research project. The chapter addresses the research questions or hypotheses and fulfills the pre-stated research objectives. Also, it allows one to draw relevant conclusions and recommendations.  In writing your chapter 4, follow these guidelines;

Begin with a strong introduction : An introduction is important in this chapter. You can restate the purpose of the study and the research questions and/or hypotheses to draw the attention of the readers. Also, state the purpose of the chapter and describe how it is organized.

Present your results: Present the results of the analysis and organize them on the basis of the research questions or hypotheses. There are different ways that you can use to present the results depending on the analysis technique. However, the common method is the use of tables and/ or graphs. Ensure the information presented in the tables or graphs relate to the explanation provided.

Discuss your analysis results: Each table or graph should be accompanied by an explanation. It should be precise, specific, accurate, and describe the results depicted in the table or graph. Avoid lengthy discussions to avoid wasting the reader’s time but adequate to allow the reader to digest the results.

Provide a brief summary: Do not forget to conclude your analysis chapter. The conclusion should be a summary of your major findings. Also, include a brief transition to the next chapter. The conclusion should not exceed two paragraphs. After you complete writing your analysis chapter, proofread and edit it. Ensure the information presented in the tables and figures is visible.  Also, all figures and tables should be labeled.

Professional Analysis Chapter Writing Help

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Many scholars experience challenges in writing chapter 4 of their qualitative thesis, dissertation, or capstone project. This is because it requires one to report relevant findings and draw meaningful conclusions from non-numerical data. Also, it requires one to be conversant with the best techniques for analyzing qualitative data. Scholars use thematic or content analysis to interpret and understand interviews or social media posts and narrative analysis to gain valuable information from secondary sources of data. When you feel “I need help with my qualitative data analysis and findings,” engage our professional writers, and we will assist with completing your chapter 4.  Our qualitative dissertation and thesis analysis chapter experts will follow your instructions and have your findings done perfectly. Contact us and we will deliver a document that will satisfy your supervisor or chair in no time!

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Students sometimes fail their projects not because they do not have what it takes to compile their research project, but because they lack an understanding of the data collected. This makes quantitative analysis writing service a great necessity since it helps students to better comprehend their data and present meaningful results. Such service also helps to organize the results better to enhance fluency, readability, and consistency. Scholars who make use of our quantitative analysis writing service always get premium quality papers that take into account your instructions, comments, and ideas, as well as those of your supervisor or chair. We provide original, high-quality, and top-notch services that guarantee our clients complete satisfaction.  When you feel you need help with the analysis chapter of your quantitative project, visit us any time and you will submit research findings that you can count on for your academic success.

Final Year Project Topics and Research Materials

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Tips On How To Write The Chapter Four Of Your Final Year Project

Tips on how to write the chapter four of your final year project effectively.

In writing the  final year project , Students at times find it difficult to document their findings properly. In every research project, chapter four is the heart of the research work and sometimes, supervisors do not even start the reading of the research work from chapter one, but they jump to chapter four because that is the chapter that tells the reader all that was done, the instrument you used, how you analyzed your data and finally your findings.

The purpose of this chapter four in your final year project is to summarize the collected data and the statistical treatment, and or mechanics of analysis. The first paragraph should briefly restate the problem, taken from Chapter one, and explain the object of each experiment, question, or objective, point out salient results, and present those results by the table, figure, or other forms of summarized data. Select tables and figures carefully. Some studies are easier to defend if all the raw data is in this chapter; some are better if the bulk of the raw data is in an appendix.

Also, read this article – Step By Step Guide To Write A Good Research Proposal

Chapter four of a Qualitative Research work carries different titles such as ‘Analysis of Data’, ‘Results of Study’, ‘Analysis and Results’ and so forth but the keywords are ‘analysis’ and ‘results’ which implies that you have ‘analyzed’ the raw data and presenting the ‘results’ or what you discovered in the fieldwork carried out, in this Chapter.

Studies have shown that a greater number of students always find it difficult to document their findings correctly. You may have done a good job writing Chapter one (Introduction) , Chapter two ( Literature Review ), and Chapter three (Methodology) with such clarity and end up making a mess of Chapter four (Findings and Data Analysis).

Since chapter four is the heart of your research work and if your supervisor does not start the reading of your work from chapter one, but jump to chapter four which you have spent so much time collecting and analyzing data but do a poor job of reporting the results of the findings.

Also, read this article – Step By Step Instructions To Design And Develop A Questionnaire For A Final Year Project

Alternatively, after collecting all the data and your presentation of your results lack organization and clarity, your reader would struggle by trying to figure out what you have written, and by this, you’ve just wasted your precious time and possibly the cost of compiling the chapter.

Chapter four should ‘stand-alone:

 what does this mean?

This means that you could ask a friend to read it and he or she would understand what you discovered in your study without having to read Chapters one to three.

For you to achieve this, your chapter four should be aligned to the purpose of the study, the research questions, why the study was important, how it connects to the underlying theories, literature review, and reflective of the conceptual framework. Chapter four is the culmination of your study and represents your best thinking and how you answered the research question you had formulated and stated in chapter one of the research project.

Also, Read This Article – How To Write Effective Research Project Abstract

A good researcher should begin this chapter with two or three introductory paragraphs. A transition from chapter three is very important too. The researcher should also provide a very brief review of the overall research design. It is not necessary to list all of the secondary questions and hypotheses at the beginning of the chapter, but the introductory section of the chapter should focus the reader’s attention on the primary research question and hypothesis.

Don’t border detailing everything, the bulk of the chapter will consist of the presentation of findings for the secondary questions and hypotheses set forth in Chapter three.

In quantitative research, the results usually begin with a description of the sample, For example, the sample size, description of participants who were excluded, and why the handling of missing data.

Also, the descriptive statistics.  For example, frequencies and percentages for categorical variables, means, standard deviations, and ranges for continuously measured variables are presented, and normality of continuously measured variables is usually presented.

Address each hypothesis in turn, presenting a description of the analysis that was computed to address each hypothesis and the results of that analysis. State whether the null hypothesis was rejected.

Also, Read This Article – Trending Project Topics For Final Year Students At A Glance

Do not repeat in tedious prose that it is obvious for a knowledgeable peer to see at a glance.  The dissertation advisor usually has an opinion about the level of detail needed in this chapter.  Table titles and figure captions should be understandable without reading the chapter text.

Note all relevant results, even those that were contrary to the alternative hypotheses, or those that tend to distract from clear determinations.

Chapter Four Table Of Content

• Introduction to the Chapter.
• A transition from chapter three. (Very important)
• Provide a brief overview of the research project: as I stated earlier, chapter four should be able to stand alone, this means it should be presented in such a way that one can read it and understand everything about your study, this means that a BRIEF overview of the research project is very important in this chapter.
• Describe the purpose of the chapter.
• Explain the organization of the chapter.
• Data Analyses and Presentation of the Findings: this is the heart of this chapter, the presentation of the findings should be very concise and clear, make sure that you present it in such a way that even a layman can understand it.
•  State null hypothesis.
• Present the statistical results in a table.
• Draw statistical conclusions for accepted and rejected hypotheses.
• Draw a preliminary research conclusion
• Conclusion and Transition to Chapter Five

Also, Read This Article – How To Develop Effective And Unique Project Topics

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Chapter 4 – Data Analysis and Discussion (example)

Disclaimer: This is not a sample of our professional work. The paper has been produced by a student. You can view samples of our work here . Opinions, suggestions, recommendations and results in this piece are those of the author and should not be taken as our company views.

Type of Academic Paper – Dissertation Chapter

Academic Subject – Marketing

Word Count – 2964 words

Reliability Analysis

Before conducting any analysis on the data, all the data’s reliability was analyzed based on Cronbach’s Alpha value. The reliability analysis was performed on the complete data of the questionnaire. The reliability of the data was found to be (0.922), as shown in the results of the reliability analysis provided below in table 4.1. However, the complete results output of the reliability analysis is given in the appendix.

Reliability Analysis (N=200)

The Cronbach’s Alpha value between (0.7-1.0) is considered to have excellent reliability. The Cronbach’s Alpha value of the data was found to be (0.922); therefore, this indicated that the questionnaire data had excellent reliability. All of the 29 items of the questionnaire had excellent reliability, and if they are taken for further analysis, they can generate results with 92.2% reliability.

Frequency Distribution Analysis

First of all, the frequency distribution analysis was performed on the demographic variables using SPSS to identify the respondents’ demographic composition. Section 1 of the questionnaire had 5 demographic questions to identify; gender, age group, annual income, marital status, and education level of the research sample. The frequency distribution results shown in table 4.2 below indicated that there were 200 respondents in total, out of which 50% were male, and 50% were female. This shows that the research sample was free from gender-based biases as males and females had equal representation in the sample.

Moreover, the frequency distribution analysis suggested three age groups; ‘20-35’, ‘36-60’ and ‘Above 60’. 39% of the respondents belonged to the ‘20-35’ age group, while 56.5% of the respondents belonged to the ‘36-60’ age group and the remaining 4.5% belonged to the age group of ‘Above 60’.

Furthermore, the annual income level was divided into four categories. The income values were in GBP. It was found that 13% of the respondents had income ‘up to 30000’, 27% had income between ‘31000 to 50000’, 52.5% had income between ‘51000 to 100000’, and 7.5% had income ‘Above 100000’. This suggests that most of the respondents had an annual income between ‘31000 to 50000’ GBP.

The frequency distribution analysis indicated that 61% of respondents were single, while 39% were married, as indicated in table 4.2. This means that most of the respondents were single. Based on frequency distribution, it was also found that the education level of the respondents was analyzed using four categories of education level, namely; diploma, graduate, master, and doctorate. The results depicted that 37% of the respondents were diploma holders, 46% were graduates, 16% had master-level education, while only 2% had a doctorate. This suggests that most of the respondents were either graduate or diploma holders.

Frequency Distribution of the Demographic Characteristics of the respondents (N=200)

Multiple Regression Analysis

The hypotheses were tested using linear multiple regression analysis to determine which of the dependent variables had a significant positive effect on the customer loyalty of the five-star hotel brands. The results of the regression analysis are summarized in the following table 4.3. However, the complete SPSS output of the regression analysis is given in the appendix. Table 4.3

Multiple regression analysis showing the predictive values of dependent variables (Brand image, corporate identity, public relation, perceived quality, and trustworthiness) on customer loyalty (N=200)

Predictors: (Constant), Trustworthiness, Public Relation, Brand Image, Corporate Identity, Perceived Quality Dependent Variable: Customer Loyalty

The significance value (p-value) of ANOVA was found to be (0.000) as shown in the above

table, which was less than 0.05. This suggested that the model equation was significantly fitted

on the data. Moreover, the adjusted R-Square value was (0.897), which indicated that the model’s predictors explained 89.7% variation in customer loyalty.

Furthermore, the presence of the significant effect of the 5 predicting variables on customer loyalty was identified based on their sig. Values. The effect of a predicting variable is significant if its sig. Value is less than 0.05 or if its t-Statistics value is greater than 2. It was found that the variable ‘brand image’ had sig. Value (0.046), the variable ‘corporate identity had sig. Value (0.482), the variable ‘public relation’ had sig. Value (0.400), while the variable ‘perceived quality’ had sig. value (0.000), and the variable ‘trustworthiness’ had sig. value (0.652).

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Hypotheses Assessment

Based on the regression analysis, it was found that brand image and perceived quality have a significant positive effect on customer loyalty. In contrast, corporate identity, public relations, and trustworthiness have an insignificant effect on customer loyalty. Therefore the two hypotheses; H1 and H4 were accepted, however the three hypotheses; H2, H3, and H5 were rejected as indicated in table 4.4.

Hypothesis Assessment Summary Table (N=200)

The insignificant variables (corporate identity, public relation and trustworthiness) were excluded from equation 1. After excluding the insignificant variables from the model equation 1, the final equation becomes as follows;

Customer loyalty                 = α + 0.074 (Brand image) + 0.991 (Perceived quality) + €

The above equation suggests that a 1 unit increase in brand image is likely to result in 0.074 units increase customer loyalty. In comparison, 1 unit increase in perceived quality can result in 0.991 units increase in customer loyalty.

Cross Tabulation Analysis

To further explore the results, the demographic variables’ data were cross-tabulated against the respondents’ responses regarding customer loyalty using SPSS. In this regards the five demographic variables; gender, age group, annual income, marital status and education level were cross-tabulated against the five questions regarding customer loyalty to know the difference between the customer loyalty of five-star hotels of UK based on demographic differences. The results of the cross-tabulation analysis are given in the appendix. The results are graphically presented in bar charts too, which are also given in the appendix.

Cross Tabulation of Gender against Customer Loyalty

The gender was cross-tabulated against question 1 to 5 of the questionnaire to identify the gender differences between male and female respondents’ responses regarding customer loyalty of five-star hotels of the UK. The results indicated that out of 100 males, 57% were extremely agreed that they stay at one hotel, while out of 100 females, 80% were extremely agreed they stay at one hotel. This shows that in comparison with a male, females were more agreed that they stayed at one hotel and were found to be more loyal towards their respective hotel brands.

The cross-tabulation results further indicated that out of 100 males, 53% agreed that they always say positive things about their respective hotel brand to other people. In contrast, out of 100 females, 77% were extremely agreed. Based on the results, the females were found to be in more agreement than males that they always say positive things about their respective hotel brand to other people.

It was further found that out of 100 males, 53% were extremely agreed that they recommend their hotel brand to others, however, out of 100 females, 74% were extremely agreed to this statement. This result also suggested that females were more in agreement than males to recommend their hotel brand to others.

Moreover, it was found that out of 100 males, 54% were extremely agreed that they don’t seek alternative hotel brands, while out of 100 females, 79% were extremely agreed to this statement. This result also suggested that females were more agreed than males that they don’t seek alternative hotel brands, and so were found to be more loyal than males.

Furthermore, it was identified that out of 100 male respondents 56% were extremely agreed that they would continue to go to the same hotel irrespective of the prices, however out of 100 females 79% were extremely agreed. Based on this result, it was clear that females were more agreed than males that they would continue to go to the same hotel irrespective of the prices, so females were found to be more loyal than males.

After cross tabulating ‘gender’ against the response of the 5 questions regarding customer loyalty the females were found to be more loyal customers of the five-star hotel brands than males as they were found to be more in agreement than the man that they stay at one hotel, always say positive things about their hotel brand to other people, recommend their hotel brand to others, don’t seek alternative hotel brands and would continue to go to the same hotel irrespective of the prices.

Cross Tabulation of Age Group against Customer Loyalty

Afterward, the second demographic variable, ‘age groups’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify the difference between the customer loyalty of customers of different age groups. The results indicated that out of 78 respondents between 20 to 35 years of age, 61.5% were extremely agreed that they stayed at one hotel. While out of 113 respondents who were between 36 to 60 years of age, 72.6% were extremely agreed that they always stay at one hotel. However, out of 9 respondents who were above 60 years of age, 77.8% agreed that they always stay at one hotel. This indicated that customers of 36-60 and above 60 age groups were more loyal to their hotel brands as they were keener to stay at a respective hotel brand.

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Cross Tabulation of Annual Income against Customer Loyalty

The third demographic variable, ‘annual income’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify which of the customers were most loyal based on their respective annual income levels. The results indicated that out of 26 respondents who had annual income up to 30000 GBP, 84.6% were extremely agreed that they always stay at one hotel. However, out of 54 respondents who had annual income from 31000 to 50000 GBP, 98.1% agreed that they always stay at one hotel. Although out of 105 respondents had annual income from 50000 to 100000 GBP, 49.5% were extremely agreed that they always stay at one hotel. While out of 10 respondents who had annual income from 50000 to 1000000 GBP, 66.7% agreed that they always stay at one hotel. This indicated that customers of annual income levels from 31000 to 50000 GBP were more loyal to their hotel brands than the customers having other annual income levels.

Cross Tabulation of Marital Status against Customer Loyalty

Furthermore, the fourth demographic variable the ‘marital status’ was cross-tabulated against questions 1 to 5 of the questionnaire to understand the difference between married and unmarried respondents regarding customer loyalty of five-star hotels of the UK. The cross-tabulation analysis results indicated that out of 122 single respondents, 59.8% were extremely agreed that they stay at one hotel. However, out of 78 married respondents, around 82% of respondents agreed that they stay at one hotel. Thus, the married customers were more loyal to their hotel brands than unmarried customers because, in comparison, married customers prefer to stay at one hotel brand.

To proceed with the cross-tabulation results, out of 122 single respondents, 55.7% were extremely agreed upon always saying positive things about their hotel brands to other people. On the other hand, out of 78 married respondents, 79.5% were extremely agreed. Hence, upon evaluating the results, it can be said that married customers have more customer loyalty as they are in more agreement than singles. They always give positive feedback regarding their respective hotel brand to other people.

Cross Tabulation of Education Level against Customer Loyalty

Subsequently, the fifth demographic variable, ‘education level’ was cross-tabulated against questions 1 to 5 of the questionnaire to identify which of the customers were most loyal based on their respective education levels. The results indicated that out of 50 respondents who were diploma holders, 67.6% were extremely agreed that they always stay at one hotel. While out of 64 respondents who were graduates, 69.6% were extremely agreed that they always stay at one hotel. Although out of 22 respondents who were masters, 68.8% were extremely agreed that they always stay at one hotel. However, out of 2 respondents with doctorates, 50% were extremely agreed to always stay at one hotel. This indicated that customers who were graduates were more loyal than the customers with diplomas, masters, or doctorates.

Moreover, 66.2% of the diploma holders were extremely agreed that they always say positive things about their hotel brand to other people. In comparison, 64.1% of the respondents who were graduates were extremely agreed. However, 65.5% of the respondents who had masters were extremely agreed, and 50% of the respondents who had doctorates agreed with the statement. Based on this result customers having masters were the most loyal customers of their respective five-star hotel brands.

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In this subsection, the findings of this study are compared and contrasted with the literature to identify which of the past research supports the present research findings. This present study based on regression analysis suggested that brand image can have a significant positive effect on the customer loyalty of five-star hotels in the UK. This finding was supported by the research of Heung et al. (1996), who also suggested that the hotel’s brand image can play a vital role in preserving a high ratio of customer loyalty.

Moreover, this present study also suggested that perceived quality was the second factor that was found to have a significant positive effect on customer loyalty. The perceived quality was evaluated based on; service quality, comfort, staff courtesy, customer satisfaction, and service quality expectations. In this regard, Tat and Raymond (2000) research supports the findings of this study. The staff service quality was found to affect customer loyalty and the level of satisfaction. Teas (1994) had also found service quality to affect customer loyalty. However, Teas also found that staff empathy (staff courtesy) towards customers can also affect customer loyalty. The research of Rowley and Dawes (1999) also supports the finding of this present study. The users’ expectations about the quality and nature of the services affect customer loyalty. A study by Oberoi and Hales (1990) was found to agree with the present study’s findings, as they had found the quality of staff service to affect customer loyalty.

Summary of the Findings

• The brand image was found to have a significant positive effect on customer loyalty. Therefore customer loyalty is likely to increase with the increase in brand image.
• The corporate identity was found to have an insignificant effect on customer loyalty. Therefore customer loyalty is not likely to increase with the increase in corporate identity.
• Public relations was found to have an insignificant effect on customer loyalty. Therefore customer loyalty is not likely to increase with the increase in public relations.
• Perceived quality was found to have a significant positive effect on customer loyalty. Therefore customer loyalty is likely to increase with the increase in perceived quality.
• Trustworthiness was found to have an insignificant effect on customer loyalty. Therefore customer loyalty is not likely to increase with the increase in trustworthiness.
• The female customers were found to be more loyal customers of the five-star hotel brands than male customers.
• The customers of age from 36 to 60 years were more loyal to their hotel brands than the customers of age from 20 to 35 and above 60.
• The customers who had annual income from 31000 to 50000 were more loyal customers of their respective hotel brands than those who had an annual income level of less than 31000 or more than 50000.
• The married respondents had more customer loyalty than unmarried customers, towards five-star hotel brands of the UK.

The customers who had bachelor degrees and the customers who had master degrees were more loyal to the customers who had a diploma or doctorate.

Bryman, A., Bell, E., 2015. Business Research Methods. Oxford University Press.

Daum, P., 2013. International Synergy Management: A Strategic Approach for Raising Efficiencies in the Cross-border Interaction Process. Anchor Academic Publishing (aap_verlag).

Dümke, R., 2002. Corporate Reputation and its Importance for Business Success: A European

Perspective and its Implication for Public Relations Consultancies. diplom.de.

Guetterman, T.C., 2015. Descriptions of Sampling Practices Within Five Approaches to Qualitative Research in Education and the Health Sciences. Forum Qualitative Sozialforschung /

Forum: Qualitative Social Research 16.

Haq, M., 2014. A Comparative Analysis of Qualitative and Quantitative Research Methods and a Justification for Adopting Mixed Methods in Social Research (PDF Download Available).

ResearchGate 1–22. doi:http://dx.doi.org/10.13140/RG.2.1.1945.8640

Kelley, ., Clark, B., Brown, V., Sitzia, J., 2003. Good practice in the conduct and reporting of survey research. Int J Qual Health Care 15, 261–266. doi:10.1093/intqhc/mzg031

Lewis, S., 2015. Qualitative Inquiry and Research Design: Choosing Among Five Approaches.

Health Promotion Practice 16, 473–475. doi:10.1177/1524839915580941

Saunders, M., 2003. Research Methods for Business Students. Pearson Education India.

Saunders, M.N.K., Tosey, P., 2015. Handbook of Research Methods on Human Resource

Development. Edward Elgar Publishing.

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Frequently Asked Questions

How to write the results chapter of a dissertation.

To write the Results chapter of a dissertation:

• Present findings objectively.
• Use tables, graphs, or charts for clarity.
• Refer to research questions/hypotheses.
• Provide sufficient details.
• Avoid interpretation; save that for the Discussion chapter.

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How To Write A Complete Final Year Project From Chapter One, Chapter Two, Chapter Three, Chapter Four, To Chapter Five. | ResearchWap Blog

• Posted: Friday, 16 October 2020
• By: ResearchWap Admin

How To Write A Complete Final Year Project From Chapter One, Chapter Two, Chapter Three, Chapter Four, To Chapter Five.

The final year research project is an independent effort required of students in every tertiary institution. The students, under supervision by academic staff, are to carry out a pre-determined research work within the constraints of their studies.

The supervisor primarily is to receive project proposals of the research interest, approve it, provide guidance, and assess the work at the end. An external supervisor is usually and primarily to provide an external and independent assessment of the research works. 

The proposal for the research topic is to include the intended subject of study, a brief description, justification for the work, aims and milestones, software and hardware to be employed, assumptions to be made, the methodologies involved, and the references.

There are standards in the research build-up, actual research, and presentation, and print submissions. These, surely put the students in shape for the strict rules they are to face after-school.

In developing the content, there are certain guidelines that would be beneficial to every student. The work is usually divided into five chapters (broadly) before any further divisions. Hence the typical formats as such:

• Approval page
• Acknowledgment
• Table Of Content
• List Of Tables
• List Of Figures
• List Of Symbols/ Nomenclature (Where Applicable)
• Main Work (Chapter One To Five)
• Appendices (Where Applicable)

Title page:  Here, the title of the research project will come in, the name of the institution is added, including the name of the Author, then the reason for the report (this is why it is required that students add that it is 'in partial fulfillment of the course requirement required for the award of the B.Sc degree, Higher National Diploma or any other degree.' Then the date is added.

Approval page:  The name of the institution and department, then a statement signifying approval for the work by the supervisor, head of the department, and external supervisor. Space is reserved for signatures of all listed parties as well.

Dedication page:  This is where the researcher dedicates the research to a deity, someone, dead, or/and alive. This is different from the acknowledgment.

Acknowledgment:  The researcher here writes to appreciate all that contributed, (technical, financial, moral, and otherwise) to the success of the research. 

Abstract:  This is the synopsis of the research work. It is often written last with the tense in past. Usually, less than 100 words summarizing the problem statement, the methodology employed the findings, conclusion, and recommendations. This should be in a single paragraph and the word limit not exceeded.  Click here for more Info on Writing a Good Abstract

Table of content:  The main heading s and sub-headings and page numbers are listed. This allows for easy page identification and reference. The table of content should be edited at the final stage as well, to correctly capture the reflections in the work. Click here for more info on developing a table of content

List of tables/figures/symbols:  The list is to aid the reader in locating tables/figures/symbols. It should contain the tag numbers, a tag that reflects the content, and the page numbers. It should be well-numbered and unambiguous. In the main content, the figure/table should be well-labeled. (The body of the work)

Chapter One:  This is usually the introduction. This describes the background, scope, and purpose of the research. A good introduction of the final year project should tell the reader what the project is all about without assuming special knowledge and without introducing any specific material that might obscure the overview. It should anticipate and combine the main points described in more detail in the rest of the project report. The rest of the report should be tied to the information supplied. The researcher should strive to present sufficient details regarding why the study was carried out. It shouldn't be rushed, a gradual build-up of the content from bottom to top is ideal. It should be closed with a linking paragraph that would disclose the objectives, constraints, and limitations.  Click Here for More Info on How To Write Your Final Year Project Chapter One (Introduction To A Research Project)

Chapter two:  This is usually the theoretical literature review.

A literature review is a survey of academic sources on a particular project topic. It gives an overview of the ebb and flows information, permitting you to distinguish significant hypotheses, strategies, and holes in the current research.

A literature review is to show your reader that you have read, and have a good grasp of, the main published work concerning a particular topic or question in your field.

It is very important to note that your review should not be simply a description of what others have published in the form of a set of summaries but should take the form of a critical discussion, showing insight and an awareness of differing arguments, theories, and approaches. It should be a synthesis and analysis of the relevant published work, linked at all times to your own purpose and rationale.

Conducting a literature review involves collecting, evaluating, and analyzing publications (such as books and journal articles) that relate to your research question. There are five main steps in the process of writing a literature review:

• Search for relevant literature
• Evaluate sources
• Identify themes, debates, and gaps
• Outline the structure
• Write your literature review

A good literature review doesn’t just summarize sources – it analyzes, synthesizes, and critically evaluates to give a clear picture of the state of knowledge on the subject.

According to Causley (1992) of La Trobe University, the literature review should:

• compare and contrast different authors’ views on an issue • group authors who draw similar conclusions • criticize aspects of the methodology • note areas in which authors are in disagreement • highlight exemplary studies • highlight gaps in research • show how your study relates to previous studies • show how your study relates to the literature, in general, • conclude by summarizing what the literature says Chapter two basically presents, the work done by others. It is on the groundwork done by others that the current research is to be based, hence the review. It sums up the pros and cons of all past work but due credit should be given to the various Authors (see the guide on referencing on this website). The use of quotations should be less in use, more of paraphrasing (reading and making out meaning in your own words), making comments in the review is great as well, it just depends on the context. Click Here for More Info on How To Develop Your Research Project Chapter Two Effectively (Literature Review)

Chapter three:  This is usually the research methodology.

Chapter three of the research project or the research methodology is another significant part of the research project writing. In developing the chapter three of the research project, you state the research method you wish to adopt, the instruments to be used, where you will collect your data and how you collected it.

This chapter explains the different methods to be used in the research project. Here you mention the procedures and strategies you will employ in the study such as research design, research area (area of the study), the population of the study, etc.

You also tell the reader why you chose a particular method, how you planned to analyze your data. Your methodology should be written in a simple language such that other researchers can follow the method and arrive at the same conclusion or findings.

You can choose a survey design when you want to survey a particular location or behavior by administering instruments such as structured questionnaires, interviews or experimental; if you intend manipulating some variables.

The purpose of chapter three (research methodology) is to give an experienced investigator enough information to replicate the study. Some supervisors do not understand this and require students to write what is, in effect, a textbook.

A research design is used to structure the research and to show how all of the major parts of the research project, including the sample, measures, and methods of assignment, work together to address the central research questions in the study. The chapter should begin with a paragraph reiterating the purpose of the study.

It is very important that before choosing a method, try and ask yourself the following questions:

Will I generate enough information that will help me to solve the research problem by adopting this method?

For instance, you are attempting to identify the influence of personality on a road accident, you may wish to look at different personality types, you may also look at accident records from the FRSC, you may also wish to look at the personality of drivers that are accident victims, once you adopt this method, you are already doing a survey, and that becomes your  methodology.

Your methodology should aim to provide you with the information to allow you to come to some conclusions about the personalities that are susceptible to a road accident or those personality types that are likely to have a road accident. The following subjects may or may not be in the order required by a particular institution of higher education, but all of the subjects constitute a defensible methodology chapter.

Here the language used should be in the past tense. It is a sum-up of the research design, procedures, the area, and the population of the study. The data sampling and data sources are detailed as well. The method used, from all alternatives, should also be justified. The materials and equipment used are also included.  Click Here for More on How To Write Chapter Three Of Your Research Project (Research Methodology)

Chapter four:  This is usually for data presentation and analysis (results and discussion).

The purpose of this chapter four in your final year project is to summarize the collected data and the statistical treatment, and or mechanics of analysis. The first paragraph should briefly restate the problem, taken from Chapter one, and explain the object of each experiment, question, or objective, point out salient results, and present those results by the table, figure, or other forms of summarized data. Select tables and figures carefully. Some studies are easier to defend if all the raw data is in this chapter; some are better if the bulk of the raw data is in an appendix.

Chapter four of a Qualitative Research work carries different titles such as ‘Analysis of Data’, ‘Results of Study’, ‘Analysis and Results’ and so forth but the keywords are ‘analysis’ and ‘results’ which implies that you have ‘analyzed’ the raw data and presenting the ‘results’ or what you discovered in the fieldwork carried out, in this Chapter.

The results obtained in the research are presented here in chapter four. Visual aids like graphs, charts, and the likes should be used as well. The results should be discussed then compared with the results of past Authors. The effects and applications of the results should be detailed as well. Click Here for More on How To Write Chapter Four Of Your Final Year Project (Data Analysis And Presentation)

Chapter five:   This chapter summaries the research findings, discusses the limitations, and reflect the recommendations of the study. 

The easier way of getting your research project work done is to understand how to  SAY  what you are going to say,  SAY IT,  and  SAY  what you have already said

In writing chapter five of your final year research project. You are meant to say what you’ve already said. Here, you are reminding the reader where he or she is coming from.

It is always ideal to start your research project chapter five by reminding your readers of the purpose of the study (Say what you’ve said already), this will refresh their memory of what the research study is all about.

In my previous writing on  How To Write Chapter Four Of Your Final Year Project (Data Analysis and Presentation), I took my time to thoroughly explain how to report your research project analysis. And at this very point of your research project documentation, it is assumed that you have already done with your study and now into reporting

First of all, you will have to tell your readers what you are able to understand your analysis of the variables used. Then relate that to what other researchers had found out from their research (as related to your own studies). Then you make your recommendations based on your own findings and finally your conclusions.

In writing chapter five (5) of your research project, it is recommended that you check with your institution on their preferred title for research project chapter five(5). Chapter five has been titled in different ways. Here in this writing, it is suggested that the chapter is titled as  Summary, Conclusion, and Recommendations  since institutions vary in their chapter five (5) of the final year research project.

Chapter five houses the conclusions and recommendations. From the results of the research, conclusions are made, then suggestions for improvement for other researchers with similar interests. Based on the whole happenings, recommendations are proffered. Click Here for More on How To Write Chapter Five Of Your Final Year Project ( Summary, Conclusion, and Recommendation).

References: This is a list of all the relevant journals, books, and all sources of information consulted in the research work, either online or print. Plagiarism should be avoided at all costs, all quoted and exact words of different sources should be properly referenced, in-text, and at the references' list/bibliography. MLA, APA, and Chicago style are the commonest referencing styles. (See a comprehensive guide on this blog). Click Here for More on All You Need To Know On References Before Writing A Final Year Project

Appendices:  This is for all extra materials that were not added to the body of the work. This encapsulates extensive proofs, official data from the case study, a list of parameters, et al. P.S: After writing, the researcher should painstakingly proofread the whole content for grammatical and spelling errors. This could be very distracting while reading the material. The page numbers are easily distorted by changing font size and type, spacing et al. The final submission should be very clear, error-free(to a large degree), and as required by the standard.

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How To Write The Results/Findings Chapter

For qualitative studies (dissertations & theses).

By: Jenna Crossley (PhD). Expert Reviewed By: Dr. Eunice Rautenbach | August 2021

So, you’ve collected and analysed your qualitative data, and it’s time to write up your results chapter. But where do you start? In this post, we’ll guide you through the qualitative results chapter (also called the findings chapter), step by step. 

Overview: Qualitative Results Chapter

• What (exactly) the qualitative results chapter is
• What to include in your results chapter
• How to write up your results chapter
• A few tips and tricks to help you along the way
• Free results chapter template

What exactly is the results chapter?

The results chapter in a dissertation or thesis (or any formal academic research piece) is where you objectively and neutrally present the findings of your qualitative analysis (or analyses if you used multiple qualitative analysis methods ). This chapter can sometimes be combined with the discussion chapter (where you interpret the data and discuss its meaning), depending on your university’s preference.  We’ll treat the two chapters as separate, as that’s the most common approach.

In contrast to a quantitative results chapter that presents numbers and statistics, a qualitative results chapter presents data primarily in the form of words . But this doesn’t mean that a qualitative study can’t have quantitative elements – you could, for example, present the number of times a theme or topic pops up in your data, depending on the analysis method(s) you adopt.

Adding a quantitative element to your study can add some rigour, which strengthens your results by providing more evidence for your claims. This is particularly common when using qualitative content analysis. Keep in mind though that qualitative research aims to achieve depth, richness and identify nuances , so don’t get tunnel vision by focusing on the numbers. They’re just cream on top in a qualitative analysis.

So, to recap, the results chapter is where you objectively present the findings of your analysis, without interpreting them (you’ll save that for the discussion chapter). With that out the way, let’s take a look at what you should include in your results chapter.

What should you include in the results chapter?

As we’ve mentioned, your qualitative results chapter should purely present and describe your results , not interpret them in relation to the existing literature or your research questions . Any speculations or discussion about the implications of your findings should be reserved for your discussion chapter.

In your results chapter, you’ll want to talk about your analysis findings and whether or not they support your hypotheses (if you have any). Naturally, the exact contents of your results chapter will depend on which qualitative analysis method (or methods) you use. For example, if you were to use thematic analysis, you’d detail the themes identified in your analysis, using extracts from the transcripts or text to support your claims.

While you do need to present your analysis findings in some detail, you should avoid dumping large amounts of raw data in this chapter. Instead, focus on presenting the key findings and using a handful of select quotes or text extracts to support each finding . The reams of data and analysis can be relegated to your appendices.

While it’s tempting to include every last detail you found in your qualitative analysis, it is important to make sure that you report only that which is relevant to your research aims, objectives and research questions .  Always keep these three components, as well as your hypotheses (if you have any) front of mind when writing the chapter and use them as a filter to decide what’s relevant and what’s not.

Need a helping hand?

How do I write the results chapter?

Now that we’ve covered the basics, it’s time to look at how to structure your chapter. Broadly speaking, the results chapter needs to contain three core components – the introduction, the body and the concluding summary. Let’s take a look at each of these.

Section 1: Introduction

The first step is to craft a brief introduction to the chapter. This intro is vital as it provides some context for your findings. In your introduction, you should begin by reiterating your problem statement and research questions and highlight the purpose of your research . Make sure that you spell this out for the reader so that the rest of your chapter is well contextualised.

The next step is to briefly outline the structure of your results chapter. In other words, explain what’s included in the chapter and what the reader can expect. In the results chapter, you want to tell a story that is coherent, flows logically, and is easy to follow , so make sure that you plan your structure out well and convey that structure (at a high level), so that your reader is well oriented.

The introduction section shouldn’t be lengthy. Two or three short paragraphs should be more than adequate. It is merely an introduction and overview, not a summary of the chapter.

Pro Tip – To help you structure your chapter, it can be useful to set up an initial draft with (sub)section headings so that you’re able to easily (re)arrange parts of your chapter. This will also help your reader to follow your results and give your chapter some coherence.  Be sure to use level-based heading styles (e.g. Heading 1, 2, 3 styles) to help the reader differentiate between levels visually. You can find these options in Word (example below).

Section 2: Body

Before we get started on what to include in the body of your chapter, it’s vital to remember that a results section should be completely objective and descriptive, not interpretive . So, be careful not to use words such as, “suggests” or “implies”, as these usually accompany some form of interpretation – that’s reserved for your discussion chapter.

The structure of your body section is very important , so make sure that you plan it out well. When planning out your qualitative results chapter, create sections and subsections so that you can maintain the flow of the story you’re trying to tell. Be sure to systematically and consistently describe each portion of results. Try to adopt a standardised structure for each portion so that you achieve a high level of consistency throughout the chapter.

For qualitative studies, results chapters tend to be structured according to themes , which makes it easier for readers to follow. However, keep in mind that not all results chapters have to be structured in this manner. For example, if you’re conducting a longitudinal study, you may want to structure your chapter chronologically. Similarly, you might structure this chapter based on your theoretical framework . The exact structure of your chapter will depend on the nature of your study , especially your research questions.

As you work through the body of your chapter, make sure that you use quotes to substantiate every one of your claims . You can present these quotes in italics to differentiate them from your own words. A general rule of thumb is to use at least two pieces of evidence per claim, and these should be linked directly to your data. Also, remember that you need to include all relevant results , not just the ones that support your assumptions or initial leanings.

In addition to including quotes, you can also link your claims to the data by using appendices , which you should reference throughout your text. When you reference, make sure that you include both the name/number of the appendix , as well as the line(s) from which you drew your data.

As referencing styles can vary greatly, be sure to look up the appendix referencing conventions of your university’s prescribed style (e.g. APA , Harvard, etc) and keep this consistent throughout your chapter.

Section 3: Concluding summary

The concluding summary is very important because it summarises your key findings and lays the foundation for the discussion chapter . Keep in mind that some readers may skip directly to this section (from the introduction section), so make sure that it can be read and understood well in isolation.

In this section, you need to remind the reader of the key findings. That is, the results that directly relate to your research questions and that you will build upon in your discussion chapter. Remember, your reader has digested a lot of information in this chapter, so you need to use this section to remind them of the most important takeaways.

Importantly, the concluding summary should not present any new information and should only describe what you’ve already presented in your chapter. Keep it concise – you’re not summarising the whole chapter, just the essentials.

Tips for writing an A-grade results chapter

Now that you’ve got a clear picture of what the qualitative results chapter is all about, here are some quick tips and reminders to help you craft a high-quality chapter:

• Your results chapter should be written in the past tense . You’ve done the work already, so you want to tell the reader what you found , not what you are currently finding .
• Make sure that you review your work multiple times and check that every claim is adequately backed up by evidence . Aim for at least two examples per claim, and make use of an appendix to reference these.
• When writing up your results, make sure that you stick to only what is relevant . Don’t waste time on data that are not relevant to your research objectives and research questions.
• Use headings and subheadings to create an intuitive, easy to follow piece of writing. Make use of Microsoft Word’s “heading styles” and be sure to use them consistently.
• When referring to numerical data, tables and figures can provide a useful visual aid. When using these, make sure that they can be read and understood independent of your body text (i.e. that they can stand-alone). To this end, use clear, concise labels for each of your tables or figures and make use of colours to code indicate differences or hierarchy.
• Similarly, when you’re writing up your chapter, it can be useful to highlight topics and themes in different colours . This can help you to differentiate between your data if you get a bit overwhelmed and will also help you to ensure that your results flow logically and coherently.

If you have any questions, leave a comment below and we’ll do our best to help. If you’d like 1-on-1 help with your results chapter (or any chapter of your dissertation or thesis), check out our private dissertation coaching service here or book a free initial consultation to discuss how we can help you.

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This post was based on one of our popular Research Bootcamps . If you're working on a research project, you'll definitely want to check this out ...

20 Comments

This was extremely helpful. Thanks a lot guys

Hi, thanks for the great research support platform created by the gradcoach team!

I wanted to ask- While “suggests” or “implies” are interpretive terms, what terms could we use for the results chapter? Could you share some examples of descriptive terms?

I think that instead of saying, ‘The data suggested, or The data implied,’ you can say, ‘The Data showed or revealed, or illustrated or outlined’…If interview data, you may say Jane Doe illuminated or elaborated, or Jane Doe described… or Jane Doe expressed or stated.

I found this article very useful. Thank you very much for the outstanding work you are doing.

What if i have 3 different interviewees answering the same interview questions? Should i then present the results in form of the table with the division on the 3 perspectives or rather give a results in form of the text and highlight who said what?

I think this tabular representation of results is a great idea. I am doing it too along with the text. Thanks

That was helpful was struggling to separate the discussion from the findings

this was very useful, Thank you.

Very helpful, I am confident to write my results chapter now.

It is so helpful! It is a good job. Thank you very much!

Very useful, well explained. Many thanks.

Hello, I appreciate the way you provided a supportive comments about qualitative results presenting tips

I loved this! It explains everything needed, and it has helped me better organize my thoughts. What words should I not use while writing my results section, other than subjective ones.

Thanks a lot, it is really helpful

Thank you so much dear, i really appropriate your nice explanations about this.

Thank you so much for this! I was wondering if anyone could help with how to prproperly integrate quotations (Excerpts) from interviews in the finding chapter in a qualitative research. Please GradCoach, address this issue and provide examples.

what if I’m not doing any interviews myself and all the information is coming from case studies that have already done the research.

Very helpful thank you.

This was very helpful as I was wondering how to structure this part of my dissertation, to include the quotes… Thanks for this explanation

This is very helpful, thanks! I am required to write up my results chapters with the discussion in each of them – any tips and tricks for this strategy?

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Watch CBS News

What is Project 2025? What to know about the conservative blueprint for a second Trump administration

By Melissa Quinn , Jacob Rosen

Updated on: July 11, 2024 / 9:40 AM EDT / CBS News

Washington — Voters in recent weeks have begun to hear the name "Project 2025" invoked more and more by President Biden and Democrats, as they seek to sound the alarm about what could be in store if former President Donald Trump wins a second term in the White House.

Overseen by the conservative Heritage Foundation, the multi-pronged initiative includes a detailed blueprint for the next Republican president to usher in a sweeping overhaul of the executive branch.

Trump and his campaign have worked to distance themselves from Project 2025, with the former president going so far as to call some of the proposals "abysmal." But Democrats have continued to tie the transition project to Trump, especially as they find themselves mired in their own controversy over whether Mr. Biden should withdraw from the 2024 presidential contest following his startling debate performance last month.

Here is what to know about Project 2025:

What is Project 2025?

Project 2025 is a proposed presidential transition project that is composed of four pillars: a policy guide for the next presidential administration; a LinkedIn-style database of personnel who could serve in the next administration; training for that pool of candidates dubbed the "Presidential Administration Academy;" and a playbook of actions to be taken within the first 180 days in office.

It is led by two former Trump administration officials: Paul Dans, who was chief of staff at the Office of Personnel Management and serves as director of the project, and Spencer Chretien, former special assistant to Trump and now the project's associate director.

Project 2025 is spearheaded by the Heritage Foundation, but includes an advisory board consisting of more than 100 conservative groups.

Much of the focus on — and criticism of — Project 2025 involves its first pillar, the nearly 900-page policy book that lays out an overhaul of the federal government. Called "Mandate for Leadership 2025: The Conservative Promise," the book builds on a "Mandate for Leadership" first published in January 1981, which sought to serve as a roadmap for Ronald Reagan's incoming administration.

The recommendations outlined in the sprawling plan reach every corner of the executive branch, from the Executive Office of the President to the Department of Homeland Security to the little-known Export-Import Bank. 

The Heritage Foundation also created a "Mandate for Leadership" in 2015 ahead of Trump's first term. Two years into his presidency, it touted that Trump had instituted 64% of its policy recommendations, ranging from leaving the Paris Climate Accords, increasing military spending, and increasing off-shore drilling and developing federal lands. In July 2020, the Heritage Foundation gave its updated version of the book to then-White House Chief of Staff Mark Meadows. 

The authors of many chapters are familiar names from the Trump administration, such as Russ Vought, who led the Office of Management and Budget; former acting Defense Secretary Chris Miller; and Roger Severino, who was director of the Office of Civil Rights at the Department of Health and Human Services.

Vought is the policy director for the 2024 Republican National Committee's platform committee, which released its proposed platform on Monday. 

John McEntee, former director of the White House Presidential Personnel Office under Trump, is a senior advisor to the Heritage Foundation, and said that the group will "integrate a lot of our work" with the Trump campaign when the official transition efforts are announced in the next few months.

Candidates interested in applying for the Heritage Foundation's "Presidential Personnel Database" are vetted on a number of political stances, such as whether they agree or disagree with statements like "life has a right to legal protection from conception to natural death," and "the President should be able to advance his/her agenda through the bureaucracy without hindrance from unelected federal officials."

The contributions from ex-Trump administration officials have led its critics to tie Project 2025 to his reelection campaign, though the former president has attempted to distance himself from the initiative.

What are the Project 2025 plans?

Some of the policies in the Project 2025 agenda have been discussed by Republicans for years or pushed by Trump himself: less federal intervention in education and more support for school choice; work requirements for able-bodied, childless adults on food stamps; and a secure border with increased enforcement of immigration laws, mass deportations and construction of a border wall. 

But others have come under scrutiny in part because of the current political landscape. 

Abortion and social issues

In recommendations for the Department of Health and Human Services, the agenda calls for the Food and Drug Administration to reverse its 24-year-old approval of the widely used abortion pill mifepristone. Other proposed actions targeting medication abortion include reinstating more stringent rules for mifepristone's use, which would permit it to be taken up to seven weeks into a pregnancy, instead of the current 10 weeks, and requiring it to be dispensed in-person instead of through the mail.

The Alliance Defending Freedom, a conservative legal group that is on the Project 2025 advisory board, was involved in a legal challenge to mifepristone's 2000 approval and more recent actions from the FDA that made it easier to obtain. But the Supreme Court rejected the case brought by a group of anti-abortion rights doctors and medical associations on procedural grounds.

The policy book also recommends the Justice Department enforce the Comstock Act against providers and distributors of abortion pills. That 1873 law prohibits drugs, medicines or instruments used in abortions from being sent through the mail.

Now that the Supreme Court has overturned Roe v. Wade , the volume states that the Justice Department "in the next conservative administration should therefore announce its intent to enforce federal law against providers and distributors of such pills."

The guide recommends the next secretary of Health and Human Services get rid of the Reproductive Healthcare Access Task Force established by the Biden administration before Roe's reversal and create a "pro-life task force to ensure that all of the department's divisions seek to use their authority to promote the life and health of women and their unborn children."

In a section titled "The Family Agenda," the proposal recommends the Health and Human Services chief "proudly state that men and women are biological realities," and that "married men and women are the ideal, natural family structure because all children have a right to be raised by the men and women who conceived them."

Further, a program within the Health and Human Services Department should "maintain a biblically based, social science-reinforced definition of marriage and family."

During his first four years in office, Trump banned transgender people from serving in the military. Mr. Biden reversed that policy , but the Project 2025 policy book calls for the ban to be reinstated.

Targeting federal agencies, employees and policies

The agenda takes aim at longstanding federal agencies, like the National Oceanic and Atmospheric Administration, or NOAA. The agency is a component of the Commerce Department and the policy guide calls for it to be downsized. 

NOAA's six offices, including the National Weather Service and National Marine Fisheries Service, "form a colossal operation that has become one of the main drivers of the climate change alarm industry and, as such, is harmful to future U.S. prosperity," the guide states. 

The Department of Homeland Security, established in 2002, should be dismantled and its agencies either combined with others, or moved under the purview of other departments altogether, the policy book states. For example, immigration-related entities from the Departments of Homeland Security, Justice and Health and Human Services should form a standalone, Cabinet-level border and immigration agency staffed by more than 100,000 employees, according to the agenda.

If the policy recommendations are implemented, another federal agency that could come under the knife by the next administration, with action from Congress, is the Consumer Financial Protection Bureau.

The agenda seeks to bring a push by conservatives to target diversity, equity and inclusion, or DEI, initiatives in higher education to the executive branch by wiping away a slew of DEI-related positions, policies and programs and calling for the elimination of funding for partners that promote DEI practices.

It states that U.S. Agency for International Development staff and grantees that "engage in ideological agitation on behalf of the DEI agenda" should be terminated. At the Treasury Department, the guide says the next administration should "treat the participation in any critical race theory or DEI initiative without objecting on constitutional or moral grounds, as per se grounds for termination of employment."

The Project 2025 policy book also takes aim at more innocuous functions of government. It calls for the next presidential administration to eliminate or reform the dietary guidelines that have been published by the Department of Agriculture for more than 40 years, which the authors claim have been "infiltrated" by issues like climate change and sustainability.

Immigration

Trump made immigration a cornerstone of his last two presidential runs and has continued to hammer the issue during his 2024 campaign. Project 2025's agenda not only recommends finishing the wall along the U.S.-Mexico border, but urges the next administration to "take a creative and aggressive approach" to responding to drug cartels at the border. This approach includes using active-duty military personnel and the National Guard to help with arrest operations along the southern border.

A memo from Immigration and Customs Enforcement that prohibits enforcement actions from taking place at "sensitive" places like schools, playgrounds and churches should be rolled back, the policy guide states. 

When the Homeland Security secretary determines there is an "actual or anticipated mass migration of aliens" that presents "urgent circumstances" warranting a federal response, the agenda says the secretary can make rules and regulations, including through their expulsion, for as long as necessary. These rules, the guide states, aren't subject to the Administration Procedure Act, which governs the agency rule-making process.

What do Trump and his advisers say about Project 2025?

In a post to his social media platform on July 5, Trump wrote , "I know nothing about Project 2025. I have no idea who is behind it. I disagree with some of the things they're saying and some of the things they're saying are absolutely ridiculous and abysmal. Anything they do, I wish them luck, but I have nothing to do with them."

Trump's pushback to the initiative came after Heritage Foundation President Kevin Roberts said in a podcast interview that the nation is "in the process of the second American Revolution, which will remain bloodless if the left allows it to be."

The former president continued to disavow the initiative this week, writing in another social media post  that he knows nothing about Project 2025.

"I have not seen it, have no idea who is in charge of it, and, unlike our very well received Republican Platform, had nothing to do with it," Trump wrote. "The Radical Left Democrats are having a field day, however, trying to hook me into whatever policies are stated or said. It is pure disinformation on their part. By now, after all of these years, everyone knows where I stand on EVERYTHING!"

While the former president said he doesn't know who is in charge of the initiative, the project's director, Dans, and associate director, Chretien, were high-ranking officials in his administration. Additionally, Ben Carson, former secretary of Housing and Urban Development under Trump; John Ratcliffe, former director of National Intelligence in the Trump administration; and Peter Navarro, who served as a top trade adviser to Trump in the White House, are listed as either authors or contributors to the policy agenda.

Still, even before Roberts' comments during "The War Room" podcast — typically hosted by conservative commentator Steve Bannon, who reported to federal prison to begin serving a four-month sentence last week — Trump's top campaign advisers have stressed that Project 2025 has no official ties to his reelection bid.

Susie Wiles and Chris LaCivita, senior advisers to the Trump campaign, said in a November statement that 2024 policy announcements will be made by Trump or his campaign team.

"Any personnel lists, policy agendas, or government plans published anywhere are merely suggestions," they said.

While the efforts by outside organizations are "appreciated," Wiles and LaCivita said, "none of these groups or individuals speak for President Trump or his campaign."

In response to Trump's post last week, Project 2025 reiterated that it was separate from the Trump campaign.

"As we've been saying for more than two years now, Project 2025 does not speak for any candidate or campaign. We are a coalition of more than 110 conservative groups advocating policy & personnel recommendations for the next conservative president. But it is ultimately up to that president, who we believe will be President Trump, to decide which recommendations to implement," a statement on the project's X account said.

The initiative has also pushed back on Democrats' claims about its policy proposals and accused them of lying about what the agenda contains.

What do Democrats say?

Despite their attempts to keep some distance from Project 2025, Democrats continue to connect Trump with the transition effort. The Biden-Harris campaign frequently posts about the project on X, tying it to a second Trump term.

Mr. Biden himself accused his Republican opponent of lying about his connections to the Project 2025 agenda, saying in a statement that the agenda was written for Trump and "should scare every single American." He claimed on his campaign social media account  Wednesday that Project 2025 "will destroy America."

Congressional Democrats have also begun pivoting to Project 2025 when asked in interviews about Mr. Biden's fitness for a second term following his lackluster showing at the June 27 debate, the first in which he went head-to-head with Trump.

"Trump is all about Project 2025," Pennsylvania Sen. John Fetterman told CNN on Monday. "I mean, that's what we really should be voting on right now. It's like, do we want the kind of president that is all about Project '25?"

Rep. Jim Clyburn of South Carolina, one of Mr. Biden's closest allies on Capitol Hill, told reporters Monday that the agenda for the next Republican president was the sole topic he would talk about.

"Project 2025, that's my only concern," he said. "I don't want you or my granddaughter to live under that government."

In a statement reiterating her support for Mr. Biden, Rep. Frederica Wilson of Florida called Project 2025 "MAGA Republicans' draconian 920-page plan to end U.S. democracy, give handouts to the wealthy and strip Americans of their freedoms."

What are Republicans saying about Project 2025?

Two GOP senators under consideration to serve as Trump's running mate sought to put space between the White House hopeful and Project 2025, casting it as merely the product of a think tank that puts forth ideas.

"It's the work of a think tank, of a center-right think tank, and that's what think tanks do," Florida Sen. Marco Rubio told CNN's "State of the Union" on Sunday.

He said Trump's message to voters focuses on "restoring common sense, working-class values, and making our decisions on the basis of that."

Ohio Sen. J.D. Vance raised a similar sentiment in an interview with NBC's "Meet the Press," saying organizations will have good ideas and bad ideas.

"It's a 900-page document," he said Sunday. "I guarantee there are things that Trump likes and dislikes about that 900-page document. But he is the person who will determine the agenda of the next administration."

Jaala Brown contributed to this report.

Melissa Quinn is a politics reporter for CBSNews.com. She has written for outlets including the Washington Examiner, Daily Signal and Alexandria Times. Melissa covers U.S. politics, with a focus on the Supreme Court and federal courts.

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