KMO and Bartlett’s test
KMO measure of sampling adequacy | 0.862 | |
---|---|---|
Bartlett’s test of sphericity | Approximate | 1,812.156 |
df | 378 | |
Sig | 0.000 |
Cronbach’s α
Research variables | Cronbach’s |
---|---|
Fear of bank transaction and no faith | 0.747 |
Traditional shopping is convenient than online shopping | 0.797 |
Reputation and service provided | 0.825 |
Bad experience | 0.816 |
Insecurity and insufficient product information | 0.784 |
Lack of trust | 0.760 |
Factors | Name of the factor | Statements | Eigenvalue | % of variance | Loadings |
---|---|---|---|---|---|
1 | Fear of bank transaction and faith | − The fact that only those with a credit card or bank account can shop on the internet is a drawback | 29.431 | 0.789 | |
−While shopping online, I hesitate to give my credit card number | 0.642 | ||||
−I do not prefer online shopping because of lack of trust over vendors | 8.241 | 0.601 | |||
−I do not prefer to buy online because of bad returning policy | 0.580 | ||||
−The fear of wrong product delivery stops me to buy through online | 0.552 | ||||
−I do not prefer to purchase from online stores if they do not provide cash on delivery facilities | 0.394 | ||||
2 | Traditional shopping is convenient than online shopping | − I think shopping on the internet takes lot of time | 2.788 | 9.958 | 0.713 |
−Online shopping is complex as compared to traditional shopping | 0.706 | ||||
−It is more difficult to shop on the internet | 0.698 | ||||
−I believe online shopping cannot overtake the traditional shopping | 0.658 | ||||
−I prefer traditional shopping than online shopping | 0.614 | ||||
3 | Reputation and service provided | −I prefer to purchase from reputed online websites | 1.964 | 7.013 | 0.775 |
−I generally prefer to buy after comparing prices with all other websites | 0.732 | ||||
−I prefer to purchase online if website is secure and genuine | 0.726 | ||||
−I prefer those websites only that deliver the goods as soon as possible | 0.638 | ||||
−If there is no guarantee and warrantee of the product, I will never prefer to buy through online stores | 0.550 | ||||
4 | Experience | −I do not prefer to purchase from online stores if they do not provide every month instalment (EMI) facilities | 1.299 | 4.640 | 0.776 |
−I hesitate to shop online because my past experience was not good | 0.663 | ||||
−I do not prefer to buy online because of little knowledge of internet | 0.606 | ||||
5 | Insecurity and insufficient product information | −I will not prefer online shopping if the description of products shown on the online websites are not accurate | 1.190 | 4.251 | 0.665 |
−I will not prefer online shopping if online prices are high | 0.614 | ||||
−The information given about the products and services on the internet is not sufficient to make purchase | 0.548 | ||||
−If variety of goods available on the online stores are less, I will not prefer online shopping | 0.539 | ||||
−Online shopping is not secure as traditional shopping | 0.416 | ||||
6 | Lack of trust | − I hesitate to give my personal information on online websites | 1.098 | 3.920 | 0.552 |
−Without touching products, it is difficult to make buying decision | 0.521 | ||||
−Shopping online is risky | 0.511 | ||||
−I would be frustrated about what to do if I am dissatisfied with a purchase made from the internet | 0.488 |
Agift , A. , Rekha , V. and Nisha , C. ( 2014 ), “ Consumers attitude towards online shopping ”, Research Journal of Family, Community and Consumer Sciences , Vol. 2 No. 8 , pp. 4 - 7 , available at: www.isca.in/FAMILY_SCI/Archive/v2/i8/2.ISCA-RJFCCS-2014-017.php
Akroush , M.N. and Al-Debei , M.M. ( 2015 ), “ An integrated model of factors affecting consumer attitudes towards online shopping ”, Business Process Management Journal , Vol. 21 No. 6 , pp. 1353 - 1376 , doi: 10.1108/BPMJ-02-2015-0022 .
Alam , M.Z. and Elaasi , S. ( 2016 ), “ A study on consumer perception towards e-shopping in KSA ”, International Journal of Business and Management , Vol. 11 No. 7 , p. 202 .
Alam , S. and Yasin , N.M. ( 2010 ), “ What factors influence online brand trust: evidence from online tickets buyers in Malaysia ”, Journal of Theoretical and Applied Electronic Commerce Research , Vol. 5 No. 3 , pp. 78 - 89 , doi: 10.4067/S0718-18762010000300008 .
Al-Debei , M.M. , Akroush , M.N. and Ashouri , M.I. ( 2015 ), “ Consumer attitudes towards online shopping: the effects of trust, perceived benefits, and perceived web quality ”, Internet Research , Vol. 25 No. 5 , pp. 707 - 733 , doi: 10.1108/IntR-05-2014-0146 .
Aziz , N.N.A. and Wahid , N.A. ( 2018 ), “ Factors influencing online purchase intention among university students ”, International Journal of Academic Research in Business and Social Sciences , Vol. 8 No. 7 , pp. 702 - 717 , doi: 10.6007/IJARBSS/v8-i7/4413 .
Banerjee , N. , Dutta , A. and Dasgupta , T. ( 2010 ), “ A study on customers’ attitude towards online shopping-An Indian perspective ”, Indian Journal of Marketing , Vol. 40 No. 11 , pp. 36 - 42 .
Bianchi , C. and Andrews , L. ( 2012 ), “ Risk, trust, and consumer online purchasing behaviour: a Chilean perspective ”, International Marketing Review , Vol. 29 No. 3 , pp. 253 - 275 , doi: 10.1108/02651331211229750 .
Bilgihan , A. ( 2016 ), “ Gen Y customer loyalty in online shopping: an integrated model of trust, user experience and branding ”, Computers in Human Behavior , Vol. 61 , pp. 103 - 113 , doi: 10.1016/j.chb.2016.03.014 .
Casalo , L. , Flavián , C. and Guinalíu , M. ( 2008 ), “ The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process ”, Computers in Human Behavior , Vol. 24 No. 2 , pp. 325 - 345 , doi: 10.1016/j.chb.2007.01.017 .
Chaturvedi , D. , Gupta , D. and Singh Hada , D. ( 2016 ), “ Perceived risk, trust and information seeking behavior as antecedents of online apparel buying behavior in India: an exploratory study in context of Rajasthan ”, International Review of Management and Marketing , Vol. 6 No. 4 , pp. 935 - 943 , doi: 10.2139/ssrn.3204971 .
Cheung , C.M. and Lee , M.K. ( 2003 ), “ An integrative model of consumer trust in internet shopping ”, ECIS 2003 Proceedings , p. 48 .
Cho , C.H. , Kang , J. and Cheon , H.J. ( 2006 ), “ Online shopping hesitation ”, Cyberpsychology and Behavior , Vol. 9 No. 3 , pp. 261 - 274 , doi: 10.1089/cpb.2006.9.261 .
Clement , J. ( 2020 ), “ Worldwide digital population as of April 2020 ”, available at: www.statista.com/statistics/617136/digital-population-worldwide/ ( accessed 18 June 2020 ).
Comegys , C. , Hannula , M. and Váisánen , J. ( 2009 ), “ Effects of consumer trust and risk on online purchase decision-making: a comparison of Finnish and United States students ”, International Journal of Management , Vol. 26 No. 2 , available at: www.questia.com/library/journal/1P3-1874986651/effects-of-consumer-trust-and-risk-on-online-purchase
Forsythe , S. , Liu , C. , Shannon , D. and Gardner , L.C. ( 2006 ), “ Development of a scale to measure the perceived benefits and risks of online shopping ”, Journal of Interactive Marketing , Vol. 20 No. 2 , pp. 55 - 75 , doi: 10.1002/dir.20061 .
George , O.J. , Ogunkoya , O.A. , Lasisi , J.O. and Elumah , L.O. ( 2015 ), “ Risk and trust in online shopping: experience from Nigeria ”, International Journal of African and Asian Studies , Vol. 11 , pp. 71 - 78 , available at: https://iiste.org/Journals/index.php/JAAS/article/view/23937
Gong , W. , Stump , R.L. and Maddox , L.M. ( 2013 ), “ Factors influencing consumers’ online shopping in China ”, Journal of Asia Business Studies , Vol. 7 No. 3 , pp. 214 - 230 , doi: 10.1108/JABS-02-2013-0006 .
Huseynov , F. and Yildirim , S.O. ( 2016 ), “ Internet users’ attitudes toward business-to-consumer online shopping: a survey ”, Information Development , Vol. 32 No. 3 , pp. 452 - 465 , doi: 10.1177/0266666914554812 .
Jadhav , V. and Khanna , M. ( 2016 ), “ Factors influencing online buying behavior of college students: a qualitative analysis ”, The Qualitative Report , Vol. 21 No. 1 , pp. 1 - 15 , available at: https://nsuworks.nova.edu/tqr/vol21/iss1/1
Jayasubramanian , P. , Sivasakthi , D. and Ananthi , P.K. ( 2015 ), “ A study on customer satisfaction towards online shopping ”, International Journal of Applied Research , Vol. 1 No. 8 , pp. 489 - 495 , available at: www.academia.edu/download/54009715/1-7-136.pdf
Jun , G. and Jaafar , N.I. ( 2011 ), “ A study on consumers’ attitude towards online shopping in China ”, International Journal of Business and Social Science , Vol. 2 No. 22 , pp. 122 - 132 .
Karthikeyan ( 2016 ), “ Problems faced by online customers ”, International Journal of Current Research and Modern Education (IJCRME) , Vol. 1 No. 1 , pp. 166 - 169 , available at: http://ijcrme.rdmodernresearch.com/wp-content/uploads/2015/06/23.pdf
Katawetawaraks , C. and Wang , C.L. ( 2011 ), “ Online shopper behavior: influences of online shopping decision ”, Asian Journal of Business Research , Vol. 1 No. 2 , pp. 66 - 74 , available at: https://ssrn.com/abstract=2345198
Kumar , M. ( 2016 ), “ Consumer behavior and satisfaction in e-commerce: a comparative study based on online shopping of some electronic gadgets ”, International Journal of Research in Commerce and Management , Vol. 7 No. 7 , pp. 62 - 67 , available at: https://ijrcm.org.in/article_info.php?article_id=6785
Kuriachan , J.K. ( 2014 ), “ Online shopping problems and solutions ”, New Media and Mass Communication , Vol. 23 No. 1 , pp. 1 - 4 , available at: www.academia.edu/download/34229456/Online_shopping_problems_and_solutions
Laudon , K.C. and Traver , C.G. ( 2009 ), E-Commerce Business. Technology. Society , 5th ed ., Prentice Hall .
Lawler , J.P. ( 2003 ), “ Customer loyalty and privacy on the web ”, Journal of Internet Commerce , Vol. 2 No. 1 , pp. 89 - 105 , doi: 10.1300/J179v02n01_07 .
Lee , M.K. and Turban , E. ( 2001 ), “ A trust model for consumer internet shopping ”, International Journal of Electronic Commerce , Vol. 6 No. 1 , pp. 75 - 91 , doi: 10.1080/10864415.2001.11044227 .
Lennon , S.J. , et al. ( 2008 ), “ Rural consumers’ online shopping for food and fiber products as a form of outshopping ”, Clothing and Textiles Research Journal , Vol. 27 No. 1 , pp. 3 - 30 , doi: 10.1177/0887302X07313625 .
Liang , T.P. and Lai , H.J. ( 2002 ), “ Effect of store design on consumer purchases: an empirical study of on-line bookstores ”, Information and Management , Vol. 39 No. 6 , pp. 431 - 444 , doi: 10.1016/S0378-7206(01)00129-X .
Lim , P.L. and Yazdanifard , R. ( 2014 ), “ Does gender play a role in online consumer behavior? ”, Global Journal of Management and Business Research , Vol. 14 No. 7 , pp. 48 - 56 , available at: https://journalofbusiness.org/index.php/GJMBR/article/view/1570
Limbu , Y.B. , Wolf , M. and Lunsford , D.L. ( 2011 ), “ Consumers’ perceptions of online ethics and its effects on satisfaction and loyalty ”, Journal of Research in Interactive Marketing , Vol. 5 No. 1 , pp. 71 - 89 , doi: 10.1108/17505931111121534 .
Liu , C. and Guo , Y. ( 2008 ), “ Validating the end-user computing satisfaction instrument for online shopping systems ”, Journal of Organizational and End User Computing , Vol. 20 No. 4 , pp. 74 - 96 , available at: www.igi-global.com/article/journal-organizational-end-user-computing/3849
Martin , J. , Mortimer , G. and Andrews , L. ( 2015 ), “ Re-examining online customer experience to include purchase frequency and perceived risk ”, Journal of Retailing and Consumer Services , Vol. 25 , pp. 81 - 95 , doi: 10.1016/j.jretconser.2015.03.008 .
Mittal , A. ( 2013 ), “ E-commerce: it’s impact on consumer behavior ”, Global Journal of Management and Business Studies , Vol. 3 No. 2 , pp. 131 - 138 , available at: www.ripublication.com/gjmbs_spl/gjmbsv3n2spl_09.pdf
Miyazaki , A.D. and Fernandez , A. ( 2001 ), “ Consumer perceptions of privacy and security risks for online shopping ”, Journal of Consumer Affairs , Vol. 35 No. 1 , pp. 27 - 44 , doi: 10.1111/j.1745-6606.2001.tb00101.x .
Monsuwe , T.P.Y. , Dellaert , B.G.C. and Ruyter , K.D. ( 2004 ), “ What drives consumers to shop online? A literature review ”, International Journal of Service Industry Management , Vol. 15 No. 1 , pp. 102 - 121 , doi: 10.1108/09564230410523358 .
Muthumani , A. , Lavanya , V. and Mahalakshmi , R. ( 2017 ), “ Problems faced by customers on online shopping in Virudhunagar district ”, International Journal of Science Technology and Management (IJSTM) , Vol. 6 No. 2 , pp. 152 - 159 , available at: www.ijstm.com/images/short_pdf/1486214600_S184_IJSTM.pdf .
Nazir , S. , Tayyab , A. , Sajid , A. , Ur Rashid , H. and Javed , I. ( 2012 ), “ How online shopping is affecting consumers buying behavior in Pakistan? ”, International Journal of Computer Science Issues (IJCSI) , Vol. 9 No. 3 , p. 486 .
Nikhashem , S.R. , Yasmin , F. , Haque , A. and Khatibi , A. ( 2011 ), “ Study on customer perception towards online-ticketing in Malaysia ”, In Proceedings For 2011 International Research Conference and Colloquium , Vol. 1 , No. 1 , pp. 320 - 338 .
Pan , Y. and Zinkhan , G.M. ( 2006 ), “ Exploring the impact of online privacy disclosures on consumer trust ”, Journal of Retailing , Vol. 82 No. 4 , pp. 331 - 338 , doi: 10.1016/j.jretai.2006.08.006 .
Roman , S. ( 2007 ), “ The ethics of online retailing: a scale development and validation from the consumers’ perspective ”, Journal of Business Ethics , Vol. 72 No. 2 , pp. 131 - 148 , doi: 10.1007/s10551-006-9161-y .
Sivanesan ( 2017 ), “ A study on problems faced by customers in online shopping with special reference to Kanyakumari district ”, International Journal of Research in Management and Business Studies , Vol. 4 No. 3 , pp. 22 - 25 , available at: http://ijrmbs.com/vol4issue3SPL1/sivanesan.pdf
Tsiakis , T. ( 2012 ), “ Consumers’ issues and concerns of perceived risk of information security in online framework. The marketing strategies ”, Procedia – Social and Behavioral Sciences , Vol. 62 No. 24 , pp. 1265 - 1270 , doi: 10.1016/j.sbspro.2012.09.216 .
Wei , L.H. , Osman , M.A. , Zakaria , N. and Bo , T. ( 2010 ), “ Adoption of e-commerce online shopping in Malaysia ”, In 2010 IEEE 7th International Conference on E-Business Engineering , IEEE , pp. 140 - 143 .
Yazdanifard , R. and Godwin , N.W. ( 2011 ), “ Challenges faced by customers: Highlighting E-shopping problems ”, Paper presented at international Conference on Economics, Business and Marketing Management (CEBMM 2011) , Shanghai, China , available at: http://www.researchgate.net/profile/Assc_Prof_Dr_Rashad_Yazdanifard/publication/268507745_Challenges_faced_by_customers_Highlighting_E-shopping_problems/links/546d4ade0cf26e95bc3cb0a1/Challenges-faced-by-customers-Highlighting-E-shopping-problems.pdf ( accessed 20 March 2020 ).
Grabner-Kräuter , S. and Kaluscha , E.A. ( 2003 ), “ Empirical research in on-line trust: a review and critical assessment ”, International Journal of Human-Computer Studies , Vol. 58 No. 6 , pp. 783 - 812 .
Nurfajrinah , M.A. , Nurhadi , Z.F. and Ramdhani , M.A. ( 2017 ), “ Meaning of online shopping for indie model ”, The Social Sciences , Vol. 12 No. 4 , pp. 737 - 742 , available at: https://medwelljournals.com/abstract/?doi=sscience.2017.737.742
Related articles, all feedback is valuable.
Please share your general feedback
Contact Customer Support
Academia.edu no longer supports Internet Explorer.
To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser .
Enter the email address you signed up with and we'll email you a reset link.
editor of J E T I R Research journal
REVIEW OF LITERATURE: ONLINE AND OFFLINE CONSUMER BUYING BEHAVIOR
International Journal of Latest Technology in Engineering, Management & Applied Science -IJLTEMAS (www.ijltemas.in)
Internet marketing and online shopping have opened the gates not only for big, small and medium enterprises (SMEs), it has created immense opportunities for startups of India, to market their products (both goods and services) globally. But though there is significant development of the internet technologies, internet facilities and services, still the online sale is not significant compared to the sale through retail. Hence, this study is undertaken to find the factors that will improve online sales. The literature available in the internet is reviewed to understand and find the influencing factors for online shopping. The findings are that there are two major categories of influencing factors, namely motivating and restricting factors, which affects the customers' intension to use online shopping for purchase. Based on these findings a model has been conceptualized. In the proposed model, the construct variables are motivating factors and restricting factors and the dependent variable is intension to buy online. stores, influencing factors for online shopping, restricting factors for online shopping, online buying attitude, and intension to buy online.
IJAR Indexing
The present article is an attempt that has been made to study the customer perception towards online shopping at Salem district. In this study an attempt has been made customer perception on online shoppers has been playing a vital role in these scenarios day to day activities in the mind of customers. Customer perception is typically affected in the way of broadly such as advertising, reviews, public relations, social media and personal experiences etc.,. Today we say that customers are mind blowing while go for an online shopping because the wide range of internet facilities in the era. The questionnaire was prepared through the inputs taken from the past researches and also from the feedback of the pilot study. Thus the validated final questionnaire was used to collect data from 150 respondents. The researchers have adopted random convenient sampling technique to gather the data. The data are analyzed using the simple percentage analysis and ANOVA (analysis of variances) methods. The result of this study reveals that customers are intake in the future online shopping in the way of intention for getting a products through internet websites such as EBay, Flipkart etc.,. The study suggested that the advertisers need to focus on their every customer’s effort to ticket the market assuming that the influence of the television ads in the online shopping behavior.
Iam Elvie Ü
Consumer behaviors are influenced by different factors such as culture, social class, relation, family, salary level and salary independency, age, gender etc. And so they show different customer behaviors. On-line shopping is a recent phenomenon in the field of E-Business. Most of the companies are selling their products/services on-line through online portals. Though online shopping is very common outside India, its growth in Indian Market, is still not in line with the global market. Companies are using the internet to put across and communicate the information. The main objective is to understand the behavior of consumers on online shopping in India. The results of study reveal that on-line shopping in India is affected by various factors like age, gender, marital status, family size and income. The results of the study could be further used by the researchers and practitioners for conducting future studies in the similar area.
isha aggarwal
Shyam Sundar
PAGE \* MERGEFORMAT 10 Modern retailing offers an ideal shopping experience through excellent ambience, merchandise choice and consumer preference analysis. Strong income growth, changing lifestyle and favourable demographics are the key factors for the rapid development of this sector. Education, global exposure, enhancing income level, acceptance of credit and smart cards might have effect on the shopping habits of Indian consumer (Baseer & Laxmi Prabha, 2007).Therefore it is essential for retailers to understand the motivational level of customer in order to attract them. Since consumers are attracted with more and more choices and this makes them to confuse ultimately on what to purchase. This in turn directs the consumer to deal with variety of seekers rather than brand loyalty. This leads the consumer to move from one brand to other or even to alternative product. In recent, this change has been mostly observed in Karnataka where the shoppers are exposed to several shopping formats that range from local Kirana's shop, supermarkets, convenience stores to hypermarkets (Anon, n.d.). The aim of this research paper was to investigate the impact of various individual factors on shoppers' behaviour in modern retail formats viz. hypermarkets and malls in Mangalore. Four independent variables viz. personality, pre-purchase information, shopping enjoyment tendency and buying intention are determined to examine the influence for the study. The data were collected from 210 valid responses. The outcome shows that pre-purchase information and shopping enjoyment tendency positively relate to shoppers' buying behaviour in modern retail formats in Mangalore. The study shows that the respondents are aware of modern retail formats; they prefer to shop, because they were getting pleasure while shopping. The study also reveals that both hypermarkets and malls were preferred by the respondents for shoppertainment.
IOSR Journals publish within 3 days
The purpose of these paper is to identify the attributes of online grocery shopping which has been the motivational factors of customers buying groceries online. To meet the objectives of the study, semi structured formal interviews were conducted with online grocery consumers, who are aware and purchase grocery products from online stores in and around Bangalore City in Karnataka. Convenience sampling techniques was used to collect primary data from online grocery consumers who were happened to be the employees, who are aware, use and purchase grocery products from online grocery stores, working in seven software companies by administering a structured non-disguised questionnaire to online grocery consumers. The data analysis and results were based on 183 usable questionnaires duly filled up by the online retail grocery consumers who actively participated in marketing survey. Descriptive statistical tools (Mean, Standard Deviations and cross tabulations), exploratory factor analysis and inferential statistical techniques such as Chi-square analysis, Correlation, multiple Regression were applied to test the formulated hypotheses from conceptual framework. The seven determinants are convenience, security, trust, service support, flexible transaction, personalized attention, price promotions are having significant influence on consumers online grocery buying behavior.
The aim of this study is to understand the consumer buying behavior via website versus mobile application. There are millions of people online at any point of time and all of them are potential customer for some or other retailer. With the advent of technology, many portals have been developed online, for the ease of customers as per their convenience like – websites, mobile applications. Since there are many portals and so many providers of services, it is vital to understand what customers are buying, form where they are buying, how they are buying and the reason behind buying from that particular place/portal. Customer behaviors are influenced by the advantages and disadvantages of these portals (websites and mobile applications) and also the demographics due to which they show varying behaviours. To understand the consumer behaviour, a questionnaire was designed and distributed online to 156 respondents and the sample consisted of people from Bengaluru. The result of this study would contribute to enhancement of knowledge and help analyze why one portal is working more than the other for the same retailer. It will help identify the major product/service categories that are availed via website and sectors availed via mobile application so that providers of different services/products can develop marketing strategies to generate more traffic and sales.
Due to the sharp growth in the number of people using internet, online shopping in India also has taken a sharp shoot with increasing trend. Educated people specially who are working in the private sector and are time scarce; prefer to shop online for various reasons. A study conducted by BCG suggests that during the year 2013; out of 1220 million Indians, 169 million Indians were active internet users. The study indicates that by the year 2018 this figure of internet users will shoot up and reach up to 583 million. The popularity of the online shopping trend gave an idea of undertaking this research work to know the preference of people to shop from the three popular shopping websites i.e. Amazon.com, Flipkart.com, Snapdeal.com; one Global Company and two Indian Companies. Wherein, the ‘convenience’ sample of 100 internet users in the age group of 18 to 40 years from Ahmedabad city was chosen. A structured questionnaire was given to each one of them to know the preference of website in the city of Ahmedabad along-with the personal interviews. Descriptive research design was used to know the preferences. The findings revealed that majority of the male as well as female internet users preferred Amazon.com (55%) following Flipkart.com (32%) on the various attributes, factors or services offered by these websites. Amazon topped among the three, on variables like: best payment options for all the products, wide range of products, quality products, variety of products. Flipkart was considered as having the best customer care services among the three and Snapdeal was considered as offering the good packaging. The suggestions from the respondents were that all the companies should display original products, offer better product return policies and provide full and actual product description.
Loading Preview
Sorry, preview is currently unavailable. You can download the paper by clicking the button above.
International Res Jour Managt Socio Human
Echocardiography-a Journal of Cardiovascular Ultrasound and Allied Techniques
Dhaval Patel
Dr. Afrose Fathima , eSAT Journals
Sabrina Oktoria Sihombing
International Journal of Academic Research in Business and Social Sciences
Nurul Nadia Abd Aziz
Ang Yee Herng
Vijaya Sooria Sangaran Kutty
Pertanika Journal of Social Sciences and Humanities (JSSH)
Adamkolo M Ibrahim
prithvi chauhan
GJESRM Journal
Airotciv Ivy Blaise Mangawang
Title: | Study of Consumer Buying Behaviour Towards Online Shopping in Selected Major Cities of India |
Researcher: | Khushboo Jain |
Guide(s): | |
Keywords: | Economics and Business Management Social Sciences |
University: | Jagannath University, Jaipur |
Completed Date: | 2020 |
Abstract: | The internet plays a vital role in today s era. Rapid access to internet along with increasing inclination of consumers towards online shopping has revolutionized and influenced our society thereby providing an opportunity for a more convenient life style. Now days, business has become easier, faster and convenient with the help of internet. E-commerce is coming of age in India. E-shopping or e-commerce trend has been rapidly increasing in India. It has drastically changed the way people carry out their business. newlineOnline shopping is a form of electronic commerce. It is a process of buying goods or services over the internet directly from the seller without any intermediary service. The online shopping trend is constantly growing among Indian users. Our world has become a small village, with distance no longer a barrier with ongoing increase in online transactions. The virtual world has highly attracted businesses around the globe. The actual income is being generated online with physical stores often left as a shop front and eventually cyberspace becoming more important than real world markets. Online business shares a significant portion of GDP in many countries, as it has become a high income generating activity. newlineThe present research work is an attempt to study the buying behaviour of consumers with reference to online shopping in India. This study would definitely help e-retailers in increasing online purchases, improving customer satisfaction, resolving the problems faced by the e-buyers while shopping online, finding out the key factors which influence online shopping, types of product or services preferred online and the generation wise preference for e-shopping. newline newline |
Pagination: | |
URI: | |
Appears in Departments: | |
File | Description | Size | Format | |
---|---|---|---|---|
Attached File | 240.34 kB | Adobe PDF | ||
11 kB | Adobe PDF | |||
164.07 kB | Adobe PDF | |||
1.01 MB | Adobe PDF | |||
444.57 kB | Adobe PDF | |||
210.14 kB | Adobe PDF | |||
1.19 MB | Adobe PDF | |||
151.44 kB | Adobe PDF | |||
94.61 kB | Adobe PDF | |||
362.97 kB | Adobe PDF |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
Discover the world's research
For more audio journalism and storytelling, download New York Times Audio , a new iOS app available for news subscribers.
What vice president kamala harris’s election bid might look and sound like..
Hosted by Michael Barbaro
Featuring Reid J. Epstein
Produced by Luke Vander Ploeg Asthaa Chaturvedi and Rachelle Bonja
Edited by Marc Georges
With Rachel Quester
Original music by Marion Lozano
Engineered by Chris Wood
Over the past 48 hours, as the nomination of Vice President Kamala Harris went from theoretical to inevitable, she has delivered the first glimpses of how her campaign will run.
Reid J. Epstein, who covers politics for The Times, discusses what we’ve learned from her debut.
Reid J. Epstein , who covers politics for The New York Times.
Ms. Harris gave her first speech as the de facto Democratic nominee to a deafening crowd.
Her presidential bid is getting a pop music rollout online .
There are a lot of ways to listen to The Daily. Here’s how.
We aim to make transcripts available the next workday after an episode’s publication. You can find them at the top of the page.
The Daily is made by Rachel Quester, Lynsea Garrison, Clare Toeniskoetter, Paige Cowett, Michael Simon Johnson, Brad Fisher, Chris Wood, Jessica Cheung, Stella Tan, Alexandra Leigh Young, Lisa Chow, Eric Krupke, Marc Georges, Luke Vander Ploeg, M.J. Davis Lin, Dan Powell, Sydney Harper, Michael Benoist, Liz O. Baylen, Asthaa Chaturvedi, Rachelle Bonja, Diana Nguyen, Marion Lozano, Corey Schreppel, Rob Szypko, Elisheba Ittoop, Mooj Zadie, Patricia Willens, Rowan Niemisto, Jody Becker, Rikki Novetsky, Nina Feldman, Will Reid, Carlos Prieto, Ben Calhoun, Susan Lee, Lexie Diao, Mary Wilson, Alex Stern, Sophia Lanman, Shannon Lin, Diane Wong, Devon Taylor, Alyssa Moxley, Olivia Natt, Daniel Ramirez and Brendan Klinkenberg.
Our theme music is by Jim Brunberg and Ben Landsverk of Wonderly. Special thanks to Sam Dolnick, Paula Szuchman, Lisa Tobin, Larissa Anderson, Julia Simon, Sofia Milan, Mahima Chablani, Elizabeth Davis-Moorer, Jeffrey Miranda, Maddy Masiello, Isabella Anderson, Nina Lassam and Nick Pitman.
Reid J. Epstein covers campaigns and elections from Washington. Before joining The Times in 2019, he worked at The Wall Street Journal, Politico, Newsday and The Milwaukee Journal Sentinel. More about Reid J. Epstein
Advertisement
IMAGES
VIDEO
COMMENTS
1.5 lakh) have Internet access, and 6 percent are engaged in commercial activity online, the report said. The report also showed that. only 30 per cent of online buyers were drawn to Internet ...
discussing the growth of e commerce in India highlighted a forecast which mentioned that o nline shopping will. grow hundred -fold from the Rs 3,400 crore ($600 million) in 2013 to Rs 4, 30,000 ...
According to UNCTD's B2C E-Commerce Index 2019 survey measuring an economy's preparedness to support online shopping, India ranks 73rd with 57 index values, seven times better than the 80th rank index report 2018 (UNCTAD, 2019a, 2019b).The E-commerce industry has emerged as a front-runner in the Indian economy with an internet penetration rate of about 50% now, nearly 37% of smartphone ...
Abstract. The trend of e-commerce has been increased rapidly in recent years with the development of the Internet and due to the easy accessibility of Internet usage. Easy access to the Internet ...
The paper then explains the research methodology used in data collection and data analysis. ... Citation 2019), which raises the guiding research questions of this study: Which online shopping attributes affect ... & Aggarwal, A. (2018). The role of perceived benefits in formation of online shopping attitude among women shoppers in India. South ...
In this paper study the Online Shopping in India - An Overview, here study the meaning of Online Shopping, Process, Merits and Demerits and Future Status of Online Shopping in India. Online shopping is the activity or action of buying products or services over the Internet. It means going online, landing on a seller's
In this paper, researcher has adopted descriptive study methods and secondary data. The data and information which is used in the paper is drawn from reliable and creditable resources such as related books by various authors, related research papers, various journals and articles on the online shopping and its perspectives and challenges related data which are available on online and offline mode.
The paper aims to understand the predictors of online shopping in India. It extends the Unified theory of acceptance and use of technology2 (UTAUT2) model by validating social media, reverse logistics, and pay-on-delivery (POD) mode of payment as new predictors of online shopping. Further, the impact of these variables is also empirically tested on Customer Satisfaction. The data for the study ...
The study examines various factors influencing online shopping in India .The research analyzes website quality and other drivers of online shopping to evaluate their impact on customer satisfaction. ... She has published 136 papers in international journals of repute. She has guided 26 Ph.D. students and 20 Masters students. She has published ...
Thus, this cross‐sectional study could be extended with longitudinal research to reveal how Indian consumers' perceptions of the marketplace change with market development and growing consumer sophistication., - Although online shopping in India is on the verge of rapid growth, relatively little is known about most aspects of Indian ...
The author found that the main factors that affect online shopping are convenience and attractive pricing/discount. Advertising and recommendations were among the least effective. In the study by Lian and Yen (2014), authors tested the two dimensions (drivers and barriers) that might affect intention to purchase online.
This article attempts to take stock of this environment to critically assess the research gaps in the domain and provide future research directions. Applying a well-grounded systematic methodology following the TCCM (theory, context, characteristics and methodology) framework, 197 online consumer shopping behaviour articles were reviewed.
The purpose of the research was to find out the problems that consumers face during their shopping through online stores.,A quantitative research method was adopted for this research in which a survey was conducted among the users of online shopping sites.,As per the results total six factors came out from the study that restrains consumers to ...
ISSN(Online):2347-3002 www.questjournals.org *Corresponding Author: Dr. Shivika Bhatnagar 31 | Page Research Paper A study on customer satisfaction towards online shopping in India. Dr. Shivika Bhatnagar Teaching Assistant Bundelkhand University, Jhansi
As the research suggests that increase in usage of internet increases the online shopping so there is a need to increase in broadband penetration as it accelerates the growth of online trade. (NaziyaMaldar, 2017) The study is empirical in nature and cross-sectional research design was applied and the primary data was collected through a ...
Online business shares a significant portion of GDP in many countries, as it has become a high income generating activity. newlineThe present research work is an attempt to study the buying behaviour of consumers with reference to online shopping in India.
Contact No. 9909877266. [email protected]. Abstract. All of the businesses today as w e see are done over the internet and anything which is not there. is meant to be wiped off. E commerce ...
2. To study the pros and cons associated with online shopping in brief. 3. To explore the factors that amount for the growth of online shopping in India. 3. Research Methodology . Coverage of the Study: This research paper is restrained to the study of online shopping in India. Source of Data:
Full Length Research Paper Artificial Intelligence (AI) applications in on-line shopping in India Ayse Begum Ersoy Shannon School of Business, Cape Breton University, Nova Scotia, Canada. Received 16 September, 2021; Accepted 16 December, 2021 Retailing in India has attracted many global players and has reached nearly 350 Billion USD according
A Study of Consumer Behaviour towards online shopping in Vadodara City ... ABSTRACT The growing number of Interent user in India provides a bright prospect for online shopping. If E-marketers know the ... Seconday data: The source of secondary data is in journals,articles, research papers,online sites, ...
India's total sales from 2009-2016 is $38 Billion dollars. Recent trends in online shopping in India are people are spending high on apparels and mobile phones. Male in India purchase 3 times more than females. And Indian consumers most preferred way to pay for online shopping is COD (Cash on Delivery).
In the study by Lian and Yen ( 2014 ), authors tested the two dimensions (drivers and barriers) that might affect intention to purchase online. Drivers consisted of performance expectation, effort expectation, social influence and facilitating conditions. Usage, value, risk, tradition and image were all among barriers.
N. Jamila Dani (2017) "A Study on Consumers Attitude Towards Online Shopping" International Journal of Research in Management and Business Studies, Vol,4. Issue. (SPL 2) PP:42-46.
As a generic research technology with many applications, cryogenics became crucial for a solid state research agenda for semiconductor development. After initial difficulties, Ramaswami Srinivasan at IIT Madras and Gustav Klipping of the Fritz Haber Institute in Berlin built a successful collaboration based on mutual trust and on Indian and ...
The global computer outage affecting airports, banks and other businesses on Friday appears to stem at least partly from a software update issued by major US cybersecurity firm CrowdStrike ...
The Daily is made by Rachel Quester, Lynsea Garrison, Clare Toeniskoetter, Paige Cowett, Michael Simon Johnson, Brad Fisher, Chris Wood, Jessica Cheung, Stella Tan ...