sample resume for receptionist in hospital

• Hospital Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospital Receptionist Resumes:

• Greeting patients and visitors, providing directions, and answering inquiries
• Scheduling and confirming patient appointments
• Collecting patient information, including insurance information
• Verifying insurance coverage and obtaining pre-authorization for services
• Processing payments and issuing receipts
• Answering phone calls and responding to emails
• Maintaining patient records and filing paperwork
• Updating patient information in the hospital's database
• Assisting with hospital administrative tasks, such as scheduling meetings and ordering supplies
• Assisting with medical coding and billing
• Assisting with patient discharge procedures
• Assisting with patient registration and check-in procedures

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Hospital Receptionist Resume Example:

• Implemented a new patient check-in process, reducing wait times by 20% and improving patient satisfaction scores by 15%.
• Collaborated with insurance providers to streamline the pre-authorization process, resulting in a 25% reduction in denied claims and a 10% increase in revenue.
• Developed and maintained a comprehensive patient database, ensuring accurate and up-to-date information for over 5,000 patients.
• Managed the scheduling and confirmation of over 500 patient appointments per month, maintaining a 95% appointment attendance rate.
• Implemented a new billing system, reducing billing errors by 30% and improving revenue collection by 20%.
• Collaborated with hospital staff to develop and implement a new patient discharge process, reducing discharge times by 25%.
• Developed and implemented a new patient feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback.
• Collaborated with hospital staff to develop and implement a new patient registration process, reducing registration times by 30% and improving patient satisfaction scores by 10%.
• Managed the ordering and inventory of office supplies, reducing supply costs by 15% while ensuring adequate supplies for hospital staff.
• Patient check-in and registration
• Appointment scheduling and confirmation
• Billing and insurance coordination
• Patient database management
• Process improvement and implementation
• Patient feedback and satisfaction
• Collaboration with hospital staff
• Inventory and supply management
• Time management and organization
• Communication and interpersonal skills
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Adaptability and flexibility
• Customer service and patient care
• Confidentiality and HIPAA compliance

Top Skills & Keywords for Hospital Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Appointment Scheduling
• Insurance Verification
• HIPAA Compliance
• Customer Service
• Telephone Etiquette
• Multitasking
• Cash Handling
• Microsoft Office Suite
• Patient Registration

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Patient Care
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Empathy and Compassion
• Adaptability and Flexibility
• Problem Solving and Critical Thinking
• Conflict Resolution and Diplomacy
• Professionalism and Poise
• Organizational and Administrative Skills
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm

Resume Action Verbs for Hospital Receptionists:

• Communicated
• Coordinated
• Facilitated

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Resume FAQs for Hospital Receptionists:

How long should i make my hospital receptionist resume, what is the best way to format a hospital receptionist resume, which keywords are important to highlight in a hospital receptionist resume, how should i write my resume if i have no experience as a hospital receptionist, compare your hospital receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospital Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Hospital Receptionists:

Medical receptionist, dental receptionist, veterinary receptionist, front desk receptionist, office receptionist, hotel receptionist, salon receptionist, spa receptionist.

• • Managed front desk operations for a busy healthcare facility, serving over 200 patients daily.
• • Implemented a new electronic health record system, improving patient data accuracy and accessibility.
• • Coordinated with multiple departments to ensure efficient patient care and service delivery.
• • Handled patient scheduling and insurance verification, reducing wait times by 20%.
• • Assisted in training new staff, enhancing team efficiency and knowledge.
• • Organized patient records and documentation, ensuring compliance with healthcare regulations.
• • Supported medical staff with administrative tasks, contributing to a smoother workflow.
• • Managed inventory of medical supplies, ensuring availability and cost-effectiveness.
• • Facilitated patient communication and follow-ups, enhancing patient engagement and care.

5 Medical receptionist Resume Examples & Guide for 2024

Ensure your medical receptionist resume highlights your proficiency in electronic health records (EHR) systems. Displaying this key skill testifies to your ability to manage patient data effectively. Additionally, your resume must reflect excellent interpersonal skills. Showcasing this demonstrates your capability to handle patient interactions with empathy and professionalism.

All resume examples in this guide

Traditional

Experienced Medical Receptionist | Patient Care | Administration resume example

Resume Guide

Medical Receptionist Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

Medical receptionists are the book jackets of a medical office. Just as a book cover makes a first impression and provides a bit of insight on what to expect, the receptionist is the first point of contact with a medical office and a positive or negative interaction can have an influential role on whether or not a patient continues to frequent the facility.  

Employers look for a friendly, knowledgeable medical receptionist to act as the face of their office. When writing your medical receptionist resume you want to strike a balance between demonstrating technical knowledge and abilities and showcasing soft skills such as a friendly, caring demeanor.  

To ensure your resume accomplishes this goal, you’ll need to overcome some of these common medical receptionist resume writing challenges:

• Ensuring your resume stands out to employers using creative, ATS-optimized formatting.
• Highlighting technical skills as well as intrinsic qualities that reflect well on the office.
• Demonstrating transferable skills and quantifiable achievements from past jobs, regardless of your experience level.
• Selecting relevant credentials to create a tailored resume targeted to available employment opportunities.

This guide provides step-by-step instructions and explanations, as well as pro-tips and examples to ensure your medical receptionist resume gets noticed by employers and highlights your most valuable qualifications.

Check out these resume guides for information and examples on related medical careers.

• Medical Assistant resume example
• Dental Assistant resume example
• Pediatric Dental Assistant resume example
• Physician Assistant resume example

Medical receptionist  resume example

Here’s what this applicant does well in their resume:

• Tailored experience:  The resume showcases relevant work experience in medical administration, with each role progressively building upon the last. This demonstrates a clear and focused career path that is highly relevant to the Medical Receptionist position.
• Quantifiable achievements:  The bullet points under each job position include quantifiable achievements and specific projects. For example, "reducing wait times by 20%" and "improving patient data accuracy and accessibility" directly relate to the key responsibilities of a Medical Receptionist.
• Relevant education and certifications:  The inclusion of a Master's degree in Healthcare Administration and specific certifications like HIPAA Compliance Training and Certified Medical Administrative Assistant highlights the applicant's commitment to the field and provides an educational foundation that is directly relevant to the role.
• Skills and software proficiency:  The skills section is well-aligned with the job requirements, including both soft skills like customer service and technical skills like proficiency using electronic health records and Microsoft Office Suite, which are essential for a Medical Receptionist.

How to format a medical receptionist  resume

A medical receptionist's resume should be well-organized, consistent, and easy to read. Resume formatting is particularly vital for medical receptionists as an opportunity to demonstrate effective communication and technical skills essential in the profession.

Consider the following formatting best practices to ensure your resume's professional and memorable appearance makes an excellent first impression:

• Professional appearance:  To maintain a simple, consistent, easy-to-read layout, avoid using excessive creative elements , such as  colors, or fancy fonts.
• Header content:  A prominent header  featuring your name, desired job title, and contact information  lets employers view them at a glance.  
• Ordering:  List all entries in reverse chronological order  to ensure your most recent and relevant appear first.

When searching for available jobs and formatting your resume, it's important to know that while the title "medical receptionist" is still widely used, new titles for the same or similar roles have also been adopted. When formatting your resume header, ensure the job title matches the title used in the job post. These are some of the most common alternative titles for medical receptionist:

• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator
• Health Services Coordinator
• Patient Coordinator
• Patient Access Representative
• Patient Services Representative
• Front Office Specialist
• Medical Front Desk Specialist
• Admissions Clerk

Applicant Tracking Systems (ATS)  are another vital formatting element. ATS software parses resume text, looking for exact keywords or phrases corresponding to desired skills and qualifications. Employers increasingly rely on these systems to prioritize the most qualified candidates for review.

As you format your medical receptionist resume, there are a few best practices you should keep in mind to ensure ATS accurately recognizes text and parses information. These include:

• Fonts:  Select ATS-friendly fonts matching the overall style of your resume. Some ATS-friendly fonts are Calibri, Arial, and Times New Roman. However, these commonly used fonts can be dull or generic. For more creative font options, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov, which are all available on the Enhancv Resume Builder.
• Document type: Doc or PDF files  are typical for resumes and most easily analyzed by ATS. We prefer PDFs, as they maintain your formatting across different operation systems.
• Creative elements in text:  Avoid using nonessential stylistic features within text. Elements such as emojis and non-standard date formats can impede ATS' ability to recognize information in these sections.
• Headings and subheadings:  Ensure resume sections are logically organized and include simple, precise headings. Standard section titles ensure ATS accurately recognizes and extracts information from these sections.

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S ection headings enhance resume organization by allowing ATS and employers to recognize your qualifications quickly and easily.  Include the following top-recommended sections for medical receptionist resumes to improve the organization of your resume:

The top sections on a Medical receptionist resume:

• Contact Information: Is essential so the hiring manager knows how to reach you for an interview.
• Objective Statement: This conveys your career goals, which should align with the medical receptionist position.
• Skills Summary: Highlights your key abilities such as multitasking, communication, and proficiency in medical software, relevant to the role of a medical receptionist.
• Work Experience: Showcases your previous jobs and responsibilities in the field of medical reception, providing credibility and demonstrating relevant experiences.
• Education and Certifications: Informs potential employers about your professional qualifications, including any specific training or certifications that make you a strong medical receptionist candidate.

Medical receptionists have unique backgrounds and qualifications, however, the following are skills and abilities frequently sought by employers and should be explicitly mentioned within the sections of your resume:

What recruiters want to see on your resume:

• Medical Terminologies: Recruiters prioritize familiarity with medical terminologies as an essential element for effective communication with patients, doctors, and insurance companies.
• Organization and Multitasking: Explicitly sharing strong organization and multitasking skills is vital for medical receptionists who frequently manage multiple tasks such as answering phone calls, scheduling appointments, and filing paperwork.
• Proficiency in Office Management Software: Many practices use specific office management software for record-keeping, appointment scheduling, and billing. Therefore, experience with these tools is highly valued.
• Communication: As the first point of contact for patients, outstanding communication skills are crucial for maintaining patient satisfaction and information is conveyed accurately.
• Knowledge of HIPPA: Patient confidentiality is a considerable liability in medical offices. Medical receptionists must understand and respect these laws to handle patient information securely.

How to write your medical receptionist resume experience

Medical facilities can be fast-paced, high-pressure work environments. The best way to demonstrate your capacity to overcome these potential challenges is by sharing successful prior work experiences.

From patient care to technical expertise, the purpose of an experience section  is to showcase similar past jobs where you developed and utilized relevant medical receptionist skills.

The most efficient and impactful way to showcase your capabilities is to create a targeted experience section . A targeted experience section is a curated list communicating specific skills and noteworthy achievements that align with the available employment.

To quickly and easily create a targeted medical receptionist resume for each application, follow these steps:  

• Create a resume template including a complete list of your experiences, certifications, education, and skills.
• Make a copy of the template for each new application.
• Review the job description for each new job you apply to, paying close attention to the ideal candidate description.
• In the copy of the template, delete all examples that don't align with the job description.
• Edit remaining examples to ensure they include keywords  directly copied from the job description for increased ATS optimization.

A targeted experience section ensures employers recognize relevant experiences at a glance. This is especially important when including appropriate non-medical receptionist experiences to ensure the employer understands the connection and transferable skills.

The example below demonstrates how improving descriptions of a non-receptionist role clarifies its relevance:

• • Utilized computerized systems for reservations, check-ins, and tracking guest preferences.
• • Managed phone inquiries, providing information about room availability, rates, and hotel amenities.
• • Coordinated with housekeeping and maintenance staff to address guest requests and maintain a high standard of cleanliness and functionality.
• • Efficiently handled check-in and check-out procedures, maintaining accuracy in guest information and payment processing.

While some of the skills may be related or transferable to a medical receptionist role, the connections are not apparent from these descriptions. For example, computer software systems used in hospitality are presumably quite different from those used in medical offices. This means transferable skills developed using hospitality software would be negligible. Additionally, managing many phone calls to provide information and answer questions is a transferable skill. However, including hotel industry-related specifics would not be impactful for employers seeking a medical receptionist. Replacing these irrelevant details with quantitative data, such as numbers or statistics, would be a more impactful way to present these skills.

• • Implemented organizational strategies, reducing check-in time by 20% and contributing to a 25% improvement in overall guest satisfaction.
• • Achieved a 95% guest satisfaction rate by promptly addressing and resolving an average of 20 guest inquiries daily.
• • Demonstrated exceptional multitasking ability by effectively managing an average of 15 simultaneous tasks, resulting in a 15% improvement in overall front desk efficiency.
• • Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies.

This experience description is significantly improved by making two modifications. First, the applicant tailors the items to present highly transferable skills for medical receptionists. These include organization, customer service, guest/patient satisfaction, multitasking, efficiency, accuracy, and fiscal account management. The second improvement is including numbers and data to quantify achievements. For example, the “25% improvement in guest satisfaction” resulting from their efforts would undoubtedly appeal to a hiring manager looking for a similar improvement in patient satisfaction.  

How to quantify impact on your resume

An easy and effective way to boost your resume's impact  is to use quantifiable data in your experience descriptions. Quantifiable evidence is tangible, measurable, or verifiable details, aka numbers, that highlight your accomplishments  in past jobs.

For example, stating you have experience working in a “fast-paced medical environment” is less effective than saying you were the “sole receptionist in an office of four doctors, seeing an average of 50 patients daily.”

Here are a few excellent options for incorporating numbers and statistics  to enhance your experience descriptions:

• The number of patients you handled daily at your past job shows your ability to manage a high-volume workload.
• An average number of calls taken daily demonstrates excellent communication and multitasking skills.
• How many medical professionals you interacted with regularly illustrates your capabilities working with a diverse team.
• The number of medical or office management software you are proficient in proves your technical acumen.
• Percentages indicating improvement in patient satisfaction scores under your reception management share your commitment to quality service.
• The number of insurance claims you input monthly evidences your understanding of billing practices.
• Decreases in missed appointments or wait times as a result of your endeavor speak to your scheduling efficiency and evidence your direct positive impact on the practice.
• A percentage reduction in filing or administrative errors during your tenure, emphasizing your organizational skills and accuracy.

Be mindful when including quantitative data in your resume. All data must be accurate, factual, and tailored to evidence your top skills. Overusing numbers and statistics risks losing both the impact of the data and the reader's attention.

How do I write a medical receptionist resume with no experience

Even if you’ve never worked in a medical office, chances are you’ve visited one. If you’ve ever had difficulty getting an appointment quickly or having a question answered, you know how frustrating these experiences can be.

Drawing on your own experiences, good and bad, will help you understand the transferable skills and personal qualities you can present on your resume by including non-medical receptionist work experiences.

Another excellent source of inspiration is the job description, which contains keyword skills employers and ATS will look for on your resume.

Providing high-quality patient care requires many of the same skills as delivering excellent customer service . For example, patience, empathy, active listening, and problem-solving skills are beneficial in both professions. A background in customer service, even in an unrelated field, is an excellent experience example to demonstrate those skills on your medical receptionist resume.

Follow these steps to write your experience section  without prior experience :

• Compile a list of keywords from the job description.
• Brainstorm previous employment, educational, or volunteer experiences showcasing the same keyword skills and knowledge from your list.
• Add credibility by including tangible evidence of transferable skills, such as certifications and quantifiable data.
• Avoid including irrelevant work experiences  or outdated experiences .
• List experiences in reverse chronological order to ensure your most recent and relevant examples appear first.

How to list your hard skills and soft skills on your resume

People don't care how much you know until they know how much you care

Theodore Roosevelt

The above quote aptly describes how employers value medical receptionist skills. Being an outstanding medical receptionist requires various hard skills, demonstrating competencies and soft skills, reflecting your demeanor and work ethic. However, soft skills that have the potential to reflect positively on the facility and augment patient satisfaction will be coveted by employers.

The skills section  of your medical receptionist resume should include subsections for hard and soft skills, enabling employers to consider your top qualifications quickly and easily.

Hard skills  are the skills necessary to perform a particular job. They typically require study, training, and practice. In the medical field, they often require certification.

As a medical receptionist, these skills usually relate to technical abilities  using office management software, software systems such as electronic health records (EHRs) like EPIC or CERNER, medical billing software, and scheduling tools.

Here are some of the top hard skills sought by employers looking to hire medical receptionists:

Best hard skills for your medical receptionist resume

• Knowledge of Medical Terminologies
• Patient Record Management
• Multiline Telephone System Operation
• Data Entry Skills
• Medical Billing
• Electronic Healthcare Records (EHR) Software Proficiency
• Medical Coding
• Appointment Scheduling Software Proficiency
• Insurance Verification
• Health Information Systems (HIS)
• Database Management
• HIPAA Compliance
• Proficiency in Microsoft Office Suite
• Email Management
• Medical Transcription
• English Proficiency
• Reception Desk Operation
• IT Troubleshooting
• First Aid Certification
• Understanding of ICD-10 Codes

Soft skills  are skills related to your personality and work style. These skills are transferable from one position to another. For example, skills such as multitasking and maintaining calm in stressful situations are critical for medical receptionists who often simultaneously check in patients, answer phone calls, and schedule appointments.

Generally, employers may be willing to train employees in hard skills. However, their intrinsic nature makes soft skills more challenging to teach. Therefore, your resume must include a thorough, targeted list of your most valuable soft skills.

These are the top soft skills employers look for on medical receptionist resumes:

Best soft skills for your medical receptionist resume

• Excellent Communication
• Customer Service Orientation
• Creating Good Rapport
• Conflict Resolution
• Attention to Detail
• Time Management
• Adaptability
• Multitasking
• Problem-solving
• Discretion and Confidentiality
• Stress Management
• Positive Attitude
• Decision-making
• Interpersonal Skills
• Professionalism
• Active Listening
• Organizational Skills

Like your experience section, creating a targeted skills section listing skills well-aligned to the job description is most effective. This allows employers to quickly and easily notice skills demonstrating your potential to succeed.

Follow these steps to write your medical receptionist skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie or exaggerate your skills.
• Check for consistency between your experience and skills sections. List the skills mentioned in the experience section in the skills section, and vice versa.

How to list your certifications and education on your resume

Your resume's education and certifications sections provide evidence of the hard skills and foundational knowledge you will bring to the position.

In most cases, a high school diploma or equivalent is the minimum educational requirement for a medical receptionist. However, some employers prefer candidates with additional education or certifications, such as an associate degree or vocational training in medical office administration, healthcare administration, or a related field.

Follow these steps to write your education and certification sections:

• Create separate sections titled "Education" and "Certifications" to allow ATS to parse information from your resume accurately.
• List all degrees and certifications in reverse chronological order, putting your most recent and relevant at the top.

For education and degrees , follow these steps:  

• Include the name of the university, its' location, the dates you attended, and the title of your degree.
• It is optional to state a GPA unless the job description specifies a minimum GPA requirement.
• Major and minor  should only be mentioned when relevant.

Here's an example of how an education item should look on your medical receptionist resume:

Follow these steps when listing certifications on your resume :

• Include the name of the certification, the certifying institution, and the year obtained.
• Limit certifications to current, unexpired credentials.
• If a certification requires renewal to remain valid, include the date first acquired as well as the most recent renewal date or a "valid through" date.
• Limit certifications to only those specifically named or directly related to the required skills mentioned in the job description.

Certifications are an excellent way to set yourself apart from other candidates. If you're considering adding a medical receptionist certification to your resume, you can find the most highly sought-after by employers here:

Best certifications for your medical receptionist resume

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Receptionist (CMR)
• Electronic Health Records Specialist Certification (EHRS)
• Microsoft Office Specialist (MOS) Certification
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification

How to write your medical receptionist resume summary or objective

A summary or objective, sometimes called " Resume Profiles " or " Personal Statements ," is an excellent way to briefly give context to the information on your resume.

A good summary gives an employer some insight into who you are as an employee in addition to your career progression and goals. They also allow you to highlight specific skills and achievements that are well-aligned for a particular job.

The difference between a summary and an objective is the focus on either your past experiences or future career goals.

A summary draws upon comparable work experience to outline your most relevant qualifications. Alternatively, an objective focuses on the future, describing how your career goals align with the available job.

A summary is preferable for medical receptionists with extensive experience since it draws on comparable prior work experiences to outline your most relevant qualifications. For example, a summary is well suited for an applicant who has worked for the last five years in a pediatric office and is applying for a job in another pediatric office. A summary aims to highlight your past success as an indication of potential future success.

To write a medical receptionist resume summary , follow these best practices:  

• Highlight your most relevant skills or experiences that directly overlap with the job description.
• Write an impactful description using keywords  directly from the job description.
• Be brief. A summary should only be 3-5 sentences.

Rephrasing specifics from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications most valued by the employer.

Alternatively, an objectives section is a better option for candidates with limited or no experience as a medical receptionist. An objective allows you to look toward the future, focusing on how you plan to use non-receptionist experiences, background knowledge, and transferrable skills to contribute to the success of the office and achieve career goals.

To write your medical receptionist resume objective , follow these best practices:

• Describe the type of position you are seeking.
• Share relevant or transferable hard and soft skills that will help you succeed in the position.
• Highlight your motivation to learn and gain experience while making valuable contributions.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

A common mistake made when writing resume objectives is being too general. Failure to include specifics usually means missed opportunities to integrate keywords tailored to a particular job and results in a bland objective that fails to grab the attention of employers.

Check out how the following objective is improved by giving details and implementing keywords from the job description.

This objective is very generic. It fails to include specific skills or communication abilities. It doesn’t explain how the applicant formed their knowledge of healthcare administration nor how they will contribute to the success of the unnamed organization. A generic summary makes a generic impression on employers who would not likely believe this applicant was excited about their job and has little information to form a memorable opinion of the applicant.

This improved objective incorporates keyword skills and specific details such as the applicant's degree in medical office administration, passion for patient care, and desire to grow their hands-on experience in a pediatric care setting. These details form a much clearer picture of who they are, the background knowledge and skills they expect to contribute, and the goals they hope to achieve. The result is an objective statement that is far more likely to stand out and make an impression on employers.

Additional sections for a medical receptionist resume

Once you've included your top-resume sections , consider adding one or more of these optional resume sections  to highlight specific qualifications or accomplishments and ensure your resume stands out.

• Languages: Excellent patient communication is a cornerstone of the medical field, and medical offices serve diverse patient populations. Therefore, speaking multiple languages is a valuable asset in patient-centric medical environments. Including a language section  is an effective way to give yourself a leg up on the competition.
• Achievements and Awards: If you've received recognition for your work in the past, consider including an awards and achievements section  as evidence to support your stated soft skills. For example, an award for excellent patient care or for being a top employee demonstrates a commitment to excellence in your work. In addition to individual awards, you can include awards your office or team received, such as being voted top healthcare facility in your community.
• Volunteer Experience: Volunteer experiences  are an excellent addition to medical receptionist resumes, especially for those with limited work experience in the medical field. For example, if you are applying for a position in a pediatric office, sharing an experience volunteering for a youth organization is a great way to demonstrate your experience working with children.  
• Professional Associations: A professional Associations section highlights your dedication to ongoing improvement and staying current in the medical field. If you would like to include a professional association membership to your resume, consider joining one of the leading professional associations for medical receptionist listed below.

Professional associations for medical receptionists

• Association for Healthcare Administrative Professionals ( AHAP )
• Medical Group Management Association ( MGMA )
• American Association of Medical Assistants ( AAMA )
• Healthcare Information and Management Systems Society ( HIMSS )
• National Association of Healthcare Access Management ( NAHAM )

Individualizing your resume with tailored sections will ensure it reflects all your top qualifications and stands out among other applicants. Should you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to add a specialization section to your medical receptionist resume

Working in specialized medical facilities often requires specialized skills and knowledge, such as knowledge of medical insurance and coverage, appointment types, or working with a particular patient demographic. If you have extensive experience or certification in a particular medical specialty corresponding to an available position, showcasing this experience in a specialization section will highlight these qualifications.

Your specialization section should include the following:

• The title of your medical specialization
• Years of experience in the specialty
• Specialty-specific training or certifications
• Specialty-specific medical billing and coding experience
• Technical skills  using particular office management software.
• Relevant soft skills, for instance, compassionate patient education and care in an oncology office.

Here is an example of how your specialization section should appear on your resume:

While a specialization section is an effective way to evidence experience, knowledge, and skills, it should only be included as a unique section when applying to a medical receptionist role in the same specialty. For example, the specialization section above would be relevant when applying to a psychiatric office or mental health facility position. Otherwise, these skills may be mentioned in the other resume sections , such as the experience section, to demonstrate your capacity to learn specialized skills.

Key takeaways

The best medical receptionist resumes don’t simply showcase technical skills and certifications. They share personal qualities that will reflect well on the office and enhance patient satisfaction. Remember these key elements to ensure your resume highlights all the skills and qualifications that make you an exceptional medical receptionist:

• Resume formatting helps ensure your resume stands out to employers and ranks highly in ATS analyses of qualifications.
• Targeting your experience descriptions highlights your most valuable skills and achievements for a medical receptionist job.
• Soft skills highlight your ability to treat patients with kindness and compassion, which enhances their satisfaction and experience.
• Certifications and achievements effectively demonstrate foundational knowledge and help your resume stand out among numerous applicants.
• Include details in your objective statement to ensure it stands out to employers.
• A specialization section is an excellent tool to highlight medical receptionist jobs in the same specialty as the available job to highlight your expertise.

Looking to build your own Medical Receptionist resume?

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Medical Receptionist Resumes & Guide

Making a Medical Receptionist resume? We are here to help make your resume informative and gripping, without pestering recruiters with irrelevant info. 

Our guide explains and covers each section of the resume, with specific examples for your medical receptionist resume. Get inspired and beef up that resume!

What you can read in this article

Medical Receptionist Resume Examples

(Free sample downloads are at the bottom of this page)

Medical Receptionist Resume Writing Guide

Resume sections.

1. Contact information 2. Profile Summary 3. Work History  4. Achievements 5. Education  6. Skill Section 7. Certification & Licensing 8. Extras: Languages/Awards/Publications/Volunteering/hobbies

What to Highlight in a Medical Receptionist Resume

Your work experience as a Medical Receptionist is important. Still, there are several other things recruiters and managers must know about you to confirm you’re the right fit for the team: 

Highlight your scope as a receptionist. There are tons of medical practices all over with every conceivable area of specialization offered to patients. You must be specific here, stating which industry you worked in. This includes whether you’ve dealt with walk-in patients, the average number of calls you made daily, and the PABX switchboard size. 

A Medical Receptionist is normally the ‘’face of the business’’. Sitting at the practice, clinic, or hospital's front desk, you must show recruiters you’re proficient in giving outstanding customer service, deal with various client requests simultaneously, and professionally handle complaints.

Recruiters value a candidate’s resume experience that is focused on experience with direct patient contact. Definitely showcase this clearly in your resume:

• Smaller clinics value Receptionists who are capable of wearing multiple hats vs. larger facilities who value specificity.
• Domain-specific experience is highly valued.
• Proven soft skills and patient handling is valued immensely. 

Medical Receptionists are involved in administrative support obligations like distributing messaging, scheduling appointments and sending emails regarding patients' information. The responsibilities include answering queries and handing out information to the public, visitors, customers, and other interested parties about the establishment's services. 

Make sure you know the layout of your work well, as you will often be asked to play the role of Human Google Maps , giving directions all over the establishment. 

This section is where you list the applications and systems you can work with, such as Calendly, Outlook, Zoom, Acuity, Webex, Clarity, VoIP, and Agile CRM (these are just examples). 

Lastly, there are the targets, goals, and KPI metrics you’ll have to get. Make sure you’re specific with your numbers here, for example, how many incoming daily customers, how many were regulars and new customers, the average number of daily calls taken, or the number of switchboard extensions you are in charge of.

*Cool Tip for an awesome resume

By breaking up your job description into the core duties of a Medical Receptionist, you really can make a good impression:

• Customer Service: Creating a welcoming environment and providing brilliant customer service. Meeting and greeting patients that enter the building. Escorting patients to where they need to be. 
• Queries: Answering patients' questions regarding appointments, prices, the product uses, availability, and payment terms if their account with the practice is active.
• Administration: Filing and maintaining records and updating the practice’s database. Receiving payments and filing receipts. Proofreading documents and transcribing written meeting minutes. Photocopy and scan as needed.
• Switchboard: Answering, screening, and forwarding calls. Providing information and taking messages.
• Diary Management: Scheduling appointments and booking room consultation. Maintaining and updating calendars. Manages travel arrangements.

Summaries & Objectives

Recruiters have to go through many resumes with very little time in their day to do it. You must keep your career summary / career objective sharp and to the point. Put the most important and relevant info first to grab their attention while they scan your resume. They want to see instantly that you’re cut out for the job.  

The  career summary begins with the years of experience you have in the industry and the main responsibilities you had. Utilize the job ad as your guide when you decide which tasks to include. The more keywords from the ad you use, the better you will seem to fit in the recruiter's eyes. 

Next up, include a line that highlights all your exceptional qualities that can add value to the company. Recruiters will be interested in knowing if you possess “strong people skills, brilliant multitasking capabilities, creative engagement skills and that you are a guru with handling difficult customers.” Ensure you can provide proof of these skills in the “professional experience” section of your resume. 

The career objective would be applicable if you have less than 5 years of experience or have recently graduated. In a career objective, you want to show your career aspirations, in other words, indicating that you prioritize actualization and want to grow in your career. But, you should also include your intent to add value. This means selecting 2 or 3 personality traits and skills that you have mastered, which would add value to the potential employer.

Summary Example 1

Summary example 2.

And now, Career Objective. Beginning your resume with an attractive Career Objective will improve its chances of being read, thereby improving your chances of scoring an interview.  

Resume Objective Examples

Employment history.

Obviously, your experience as a Medical Receptionist should be the first thing written under this section, unless you include a professional summary. Your experience as a medical assistant is the first thing recruiters are going to want to know about. In this section, showing is more important than telling. Use bullets but keep it concise. In every bullet, you put down, include the impact you had in that position and follow it up with a solid example. 

The typical length of resumes today is 1-2 pages, meaning you have to be stingy with space in your resume. Only list other employment experiences if you’re an entry/ junior level Creative Directive to beef up your resume. If you’re making a career change, then you must also put in prior work experiences here.

Next, you must choose what to include and in which format to write it. The best-accepted format is reverse chronological order, starting with your most recent/ current job, then listing all the rest. You can’t bombard the recruiter with everything you have done, so you need to mold your resume and chose what the recruiter wants to see. 

Below is a list of the basic (proven) responsibilities a recruiter would expect to see in the resume: 

Medical Receptionist at St John’s Hospital, New York

January 2015 – December 2018

Tasked with managing several general office obligations like answering many telephone lines, completing insurance forms, and mailing monthly invoice statements to patients for four medical practices situated in the same building

• Answering phones, greeting patients, entering patient details. 
• Guaranteed that patients and visitors were accompanied to the different service areas past the reception rooms.
• Performing the tasks of receiving and sending emails and faxes daily. 
• Assessing necessity and priorities before accepting/ declining appointments and meetings with the practice manager.

Medical Receptionist at Smith & Beacon GP’s, Nashville

January 2009 – December 2016

Accountable for greeting, registering, and collecting co-payments for patients once they’ve arrived for their consultation at the clinic housing 6 medical practitioner offices .

• Authorizing refills of drugs and providing detailed prescription information to pharmacies.
• Managing several general office obligations like answering many telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
• Checking patients out to confirm they’ve received the necessary forms before leaving the office.
• Answering and managing incoming and outgoing calls while recording precise messages.

Job Descriptions Examples

Further Job Duty Samples for Medical Receptionists

A Junior Medical Receptionist may:

• Greeting, registering, and collecting co-payments for patients once they’ve arrived for their consultation.
• Answering phones and directing calls to the appropriate doctor/personnel.

A Senior Medical Receptionist may:

• Creating detailed expense reports and requesting capital expenditures.
• Assessing necessity and priorities before accepting/ declining appointments and meetings with the CEO.
• Screening all visitors and scheduling them for Doctor's consultation.
• Ordering and distributing office supplies, adhering to the fixed office budget.
• Directing guests and routing deliveries/ courier services.

Accomplishments

You might want to copy and paste the duties you did in previous jobs in your experience section, but please don’t do this! Yes, it’s quicker and easier, but you won’t stand out from the crowd, and separating yourself from all the other applicants is really what you want. Think about what makes you unique and what you’re most proud of having accomplished in your prior roles and include these using punchy statements.

  Examples

Flat, simple duty (boring, don’t do this):.

• Administrative obligations include copying, typing, handling the switchboard, emailing, faxing, and scheduling.

Accomplishment Statement (Sounds way better!):

• Exceptional experience in Windows/Apple OS, Office/Outlook. Capable of typing 88 wpm. Able to handle a PABX system with 110 extensions.

Quantifying Your Resume

Guys, quantifying is crucial! It’s all good and well just stating something, but you need to be able to give the recruiters solid facts with numerical values to back up what you’re stating. In other words, prove it. You should be answering the “how much?” or “how many?” questions. For instance:

• How many calls are you taking daily?
• How many incoming patients are you helping at the front desk?
• What is your success in retrieving collections of accounts not paid?
• Handled 120 patients' call-ins a day and serviced an average of 25 walk-in emergencies during weekdays.
• Proofread and typed up to 15 medical insurance contracts daily, averaging a typing speed of 105 words per minute.
• Process up to 150 new patient files per week with a zero error ration held for the last 12 months.

This section is essential, even if you don’t have a degree. Many Medical Receptionists either have an associate degree or they merely joined a certification program. 

Recruiters typically look for the university/ school name, the type of degree/ certificate achieved, and graduation date. The other details aren’t really all that important. 

If you haven’t got all that much work experience or freshly graduated, consider adding your GPA IF you did exceptionally well.  

If you have several things to add to your education section, you must first put the most recent/ relevant one. Normally these are the same thing, but there are exceptions. Please don’t go too fancy here; keep it concise and easy to read.  

Completed Secondary and Tertiary Education must be listed as follows: 

Firstly, start with the beginning and end dates of your degree/ certificate/ diploma, etc. If you only did a course, then just the end date. Next, put the full name of the qualification down, then the name of the institution you studied at, followed by the city or abbreviated state name. If you have less than five years’ working experience, include your high school diploma in the same format as stated above. 

2019 – 2020  Medical Receptionist Certificate, Lincoln Technical College, IN

2016-2018 Diploma in Healthcare Administration, Purdue University Global, MI

2015 – High School Diploma, St Mary’s DSG, Orlando, FL

Resume Skills

This section is really what interests the recruiters. It shows how you will add value to the business and will differentiate you from the other applicants. This is where you will need to be clever with your word use to make recruiters want to meet you. 

This section is a small taste of what you’ll present in the interview. 

For this reason, you must use this section wisely by mastering the aspects and such as placement and content. This is why it is necessary to use it wisely and master the aspects, especially in placement and content. Because the “skills” section is related to your educational background and professional experience, make sure to put this section closely to the other two. 

Just make sure you aren’t redundant by repeating what was said in the “educational” and “professional experience” sections in your “skills” section. 

The medical reception field does need certain technical skills , but recruiters also look at your soft skills . These are personality traits and skills that demonstrate how to fit you are as a Medical Receptionist in adding value by achieving set targets, has sufficient knowledge, and ample experience with answering customer queries or directing them to the suitable person to contact. Integrate these with your summary/ profile, and into your accomplishment statements.

Don’t ramble . Give the recruiter concise information and make them want to meet you. 

Basically, design a significant level of resume SEO to beat the ATS systems, meaning your application will land in the hands of a human recruiter. Using the exact terms and keywords used in the job ad and incorporating them into your resume is a good way to do this (in all your sections, not just this one). 

The technical skills or ‘hard' skills relate to the skills gained in repetitive tasks during the course of your work. For example, accurate calculation methods, data entry, management of a software suite, etc.

Examples of Technical Skills for a Medical Receptionist :

• Front Office
• Microsoft Office

Non-technical skills or ‘soft' skills related to the human skills attained during your professional experience. They are developed from personal points of view. Keep in mind that even with similar professional experience, not everyone will develop the same non-technical skills, such as managing a team, empathy, conflict resolution, rapport with young children, etc.

Examples of Soft Skills for a Medical Receptionist:

• Multitasking
• Customer Service
• Organization
• Time Management

Qualifications & Certifications associated with Medical Receptionists

Optional Extras for Medical Receptionist Resumes

This job involves much dealing with people and patients. It will be to your advantage to use this section to provide recruiters with proof, using your hobbies and passions. Show them that you are a joy to be around and your people skills are top tier. 

This will also help set your resume apart from the rest of the applicants as it will make you sound like a genuine person and not a robot.  

Consider this a personal “Most Proud Of” section. Sharing a story about triumphing over hardship, I life-lesson you learned, or simply something that meant a lot to you will make your resume stand out.

Points you can highlight:

• Additional Languages
• Volunteering

Professional Information for Medical Receptionists 

Sectors:  Medical, Clinical, Healthcare, Wellness Career Type:  Administration, Customer Service, Client Relations, Front Office Person type:   Communicator, Engager, Supporter, Organizer Education levels:  High School Diploma to Post School Diplomas Salary indication:  $14.34 per hour ( Indeed) Labor market : 4% Growth between 2019 – 2029 ( Study.com) Organizations : Hospitals, Medical Facilities, Clinics, Wellness Centres, Physician Practices

Medical Receptionist Word Resume Download

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Medical Office Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical office receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Capacity to maintain confidentiality, work independently and with a team in support of the department
• Perform other duties as assigned
• Serve as Receptionist (Front Desk)/Administrative Assistant for medical office
• Establish effective rapport with other employees, customers, clients, patients, families, and physicians
• Any additional duties as assigned by practice office manager
• Create new patient charts
• Perform day end processes as set by office protocol
• Assist patients with checking in and out, scheduling appointments, insurance verifications, etc
• Work daily reports as set by practice manager
• For non-insured patients, discuss established self-pay rate and collect monies
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Professional work environment
• Maintain a strong work ethic with a total commitment to success each and every day
• Special projects as assigned by Manager or Supervisor
• Possess a strong work ethic and a high level of professionalism
• Technical Skills – Demonstrates a basic knowledge of medical terminology and medical insurance
• Keeps reception area neat, comfortable and welcoming throughout the day (ensures coffee/water is available, etc.)
• Ability to multi-task, manage details and organize efficiently and effectively
• Possess a strong work ethic and high level of professionalism
• Excellent verbal and written communication skills with the ability to clearly communicate
• Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines
• Proficient computer skills and the ability to learn and effectively utilize department specific software systems
• Communication – Communicates clearly, concisely and professionally
• Obtain patient information from new and established patients, capturing demographic, billing, as well as other pertinent information. Enters patient information in computer

6 Medical Office Receptionist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, medical office receptionist resume examples & samples.

• Ensuring customer satisfaction
• Handling of money, for any cash individual seeking services
• Making copies
• Faxing documents
• Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
• Must be flexible to work some nights and weekends on occasion as needed
• 1-2 years Minimum experience in a medical reception role
• Proficiency in Microsoft Office Programs: Outlook, Word, Excel
• Knowledge of CAC patient registration process
• Verify patients insurance on daily basis prior to and including day of appointment
• Verify patient information pertinent to visit, including, but not limited to authorizations, available labs, patient financial responsibility
• Greet patients and check them in
• Collect applicable patient financial responsibility i.e. copayments, coinsurances, deductibles etc…
• Obtain all pertinent paperwork from patient needed from patient, i.e. patient demographics, insurance card, identification etc…
• Answer phone calls
• Prepare patient charts for appointments
• Schedule Appointments
• Pull medical charts for next-days business
• Prepare charge tickets and insurance information for billing purposes
• Two or more years administrative experience
• Medical Office experience preferred
• 2 weeks Paid Vacation
• Answer office phones, make appointments, confirm appointments
• Check-in patients and collect accurate patient demographics, enter data into electronic system and verifies insurance
• Check-out patients and assist them with referral processing and scheduling process
• Collect co-pay, post patient payments
• Charge entry and patient balance processing
• Balance daily batches
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Helps patients in distress by responding to emergencies
• Healthcare Experience
• Ability to effectively communicate both verbally and nonverbally
• Possess the following qualifications relative to Questcare Medical Clinic's culture: Energetic, Highly Motivated, Customer Service Focus, Positive Attitude, Confidentiality, Teamwork & Professionalism
• Small office environment that requires close working relationships and teamwork
• Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
• Answers phone calls and directs them appropriately
• Schedules appointments according to office guideline
• Obtains accurate patient and insurance information, collecting copays and deductible amounts
• Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
• Prepares charts for patient appointments making sure all necessary information is complete. 10%
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner
• Checks in patients to include collecting forms, ensuring the forms are completed and filing
• Updates demographics and insurance information in the system
• Collects co-pays and balances
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
• Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension
• Takes and relays messages in an accurate and timely manner
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
• Recent medical receptionist or front office experience required
• PBX experience preferred
• Requires good customer service and communication skills
• Organizational and time management skills
• Knowledge of clinic procedures and regulatory requirements
• Team player who handles multiple projects simultaneously in a fast paced environment
• Prepares charts for patient appointments making sure all necessary information is complete
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal
• May assist with medical records and clinical personnel as needed
• Maintains work and waiting areas in a neat and professional manner
• May perform a variety of special projects as assigned
• Adheres to all NCH standards, policies and procedures
• High school graduate or equivalent (GED)
• One year of customer service work experience or interaction with the public required
• Effective interpersonal skills to interact with patients, team members and physicians and to maintain team-oriented relationships with senior management, managers and staff
• Bilingual/Spanish preferred
• Demonstrates strong customer service and communication skills
• Team player who handles multiple projects simultaneously in a fast paces environment

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9 Receptionist Resume Examples for 2024

• Front Desk Receptionist

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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• Receptionist Resumes
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• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or an online resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI resume maker . 

Related resume guides

• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

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Medical Receptionist Resume Examples

Writing a resume as a medical receptionist requires a blend of both medical and administrative skills. This specific role requires a professional who can handle both front office tasks and medical administrative duties. As a medical receptionist, you must have excellent customer service and communication skills, together with a good understanding of medical terminology and office protocol. This guide will give you a comprehensive overview of the key skills and responsibilities of a medical receptionist, as well as an understanding of the job qualifications and experience that employers are looking for—all of which you should include in your resume. By following the tips and examples in this guide, you’ll be on your way to writing a standout resume for the medical receptionist position.

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Medical Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Medical Receptionist with 8+ years of successful experience in administrative and customer service roles. Possess knowledge of medical terminology and medical office management processes. An excellent communicator, skilled in dealing with patients, management, and healthcare professionals. Committed to providing excellent customer service and meeting customer needs.

Core Skills :

• Medical office software (Epic, EHR, etc.)
• Medical insurance and billing
• Patient check- in/check- out
• Scheduling appointments
• Multitasking
• Document filing and maintenance
• Front- desk management
• Customer service
• Excellent communication skills
• Problem- solving

Professional Experience :

Medical Receptionist, ABC Medical Clinic, Apr. 2016 – Present

• Ensure efficient management of the office and front- desk operations.
• Manage patient check- in/check- out and help with insurance and billing.
• Schedule appointments and manage patient information.
• Handle incoming calls and inquiries efficiently.
• Respond to patient’s questions and concerns.
• Prepare and maintain patient records and charts.

Medical Receptionist, XYZ Healthcare Clinic, Aug. 2014 – Apr. 2016

• Provided front- desk and administrative support to medical professionals.
• Managed patient check- in/check- out process.
• Ensured accurate filing and maintenance of patient records.
• Collected patient payments and prepared appropriate paperwork.
• Scheduled appointments and handled incoming calls.
• Answered patient questions and assisted with patient needs.

Education :

Bachelor of Science in Health Administration, ABC University, 2010- 2014

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Medical Receptionist Resume with No Experience

Recent graduate with strong communication and organizational skills, eager to transition into a role as a Medical Receptionist in a fast- paced healthcare setting. Able to multi- task, prioritize and work quickly and efficiently in a hospital setting. Experienced in handling medical records, scheduling, and filing.

• Proficient in Microsoft Office, medical software, and electronic medical records systems.
• Strong customer service and effective communication skills.
• Excellent organizational and time management skills.
• Ability to be courteous to patients and handle difficult situations tactfully.
• Ability to multi- task and remain organized in a fast- paced environment.
• Detail- oriented and knowledgeable in medical terminology.

Responsibilities

• Greet patients and visitors in a professional manner and provide assistance.
• Schedule appointments, process forms, and answer phones.
• Collect and review patient information, verify insurance coverage, and enter data into the system.
• Maintain patient files, medical records, and other administrative documents.
• Process payments, print and distribute receipts, and provide patient billing information.
• Assist physicians with patient care and answer questions as directed.
• Provide general administrative support such as filing, faxing, and copying.

Experience 0 Years

Level Junior

Education Bachelor’s

Medical Receptionist Resume with 2 Years of Experience

I am a highly experienced Medical Receptionist with over two years of experience in the healthcare industry. I am an organized, detail- oriented and highly efficient professional with expertise in providing exceptional customer service to patients and visitors in a fast- paced medical office environment. I am well- versed in managing front desk operations and administrative duties, including scheduling appointments, verifying insurance information, navigating electronic medical records, and processing payments. I am a team player and have the ability to work effectively both independently and as part of a team.

• Excellent customer service
• Strong organizational and multi- tasking skills
• Proficient in medical terminology and healthcare operations
• Computer literacy including EMR/EHR systems
• Knowledge of medical insurance policies and procedures
• Strong written and verbal communication skills

Responsibilities :

• Greet patients and visitors upon arrival
• Schedule appointments and verify patient information
• Verify patient insurance and process payments
• Answer and route phone calls and respond to inquiries
• Assist with the filing of medical records and forms
• Maintain a clean and professional front desk area
• Provide assistance with other administrative tasks as needed

Experience 2+ Years

Medical Receptionist Resume with 5 Years of Experience

Highly motivated, dedicated and organized Medical Receptionist with 5+ years of experience in providing front desk support to busy medical offices. Skilled in providing attentive customer service, data entry and clerical tasks. Proactive in completing administrative tasks in a timely and efficient manner. Excellent interpersonal and communication skills, able to multitask and prioritize in a fast- paced medical environment.

• Receptionist duties
• Scheduling and confirming appointments
• Billing and insurance processing
• Medical recordkeeping
• Interpersonal skills
• Multi- tasking
• Greeting and directing patients, visitors and staff
• Answering and transferring incoming calls
• Maintaining patient and insurance records
• Entering patient information into the electronic medical record
• Verifying patient insurance coverage and filing claims
• Collecting co- pays and payments
• Handling billing inquiries
• Maintaining medical office filing systems
• Processing and preparing medical documents
• Performing administrative tasks as needed

Experience 5+ Years

Level Senior

Medical Receptionist Resume with 7 Years of Experience

Highly motivated and organized medical receptionist with over 7 years of experience in providing exceptional customer service and ensuring smooth administrative operations in healthcare environment. Experienced in scheduling appointments, managing patient records, and collecting payments. Skilled in handling medical billing and coding procedures as well as preparing and submitting insurance forms. Adept in utilizing medical software programs such as Electronic Health Records (EHR), Practice Management (PM) and Medical billing software for efficient and effective workflow.

• Superior customer service
• Insurance claim processing
• Medical record management
• Appointment scheduling
• Billing and coding
• EHR software
• PM software
• Medical billing software
• Greeted patients and visitors in a friendly and professional manner.
• Answered phone calls and scheduled appointments for patients.
• Processed payments and maintained billing and collection records.
• Entered patient information accurately into the EHR system.
• Managed medical records in accordance with HIPAA guidelines.
• Handled insurance claims and ensured timely submission and payment.
• Ensured the work area was clean and well- organized.
• Followed up with patients regarding insurance information and payment status.
• Assisted with the implementation of new PM software.
• Prepared and submitted insurance forms and other documents.

Experience 7+ Years

Medical Receptionist Resume with 10 Years of Experience

Highly experienced Medical Receptionist with more than 10 years of experience in the healthcare industry. Possess excellent customer service and problem- solving skills and experience in administrative duties such as scheduling appointments, filing paperwork, and collecting payments. Proven ability to work effectively in a busy patient care environment.

• Advanced knowledge of medical terminology and office processes
• Proficient in medical software systems and medical insurance
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Skilled in scheduling appointments and managing patient records
• Experienced in collecting payments and handling billing inquiries
• Greeted patients and handled incoming calls
• Scheduled appointments, managed calendars, and coordinated patient follow- up
• Verified patient records and collected personal information
• Answered patient questions and addressed concerns
• Processed payments, created payment plans, and managed billing
• Provided support to physicians, nurses, and other healthcare staff
• Maintained patient confidentiality and adhered to HIPAA regulations
• Entered data into the computer system and maintained patient records
• Assisted with filing and other administrative tasks

Experience 10+ Years

Level Senior Manager

Education Master’s

Medical Receptionist Resume with 15 Years of Experience

Highly experienced Medical Receptionist with 15+ years of experience in providing first- class customer service. Proficient in diverse medical office duties including scheduling appointments, checking- in/out patients, verifying insurance coverage, and managing patient records. Possesses excellent communication and organizational skills, as well as extensive knowledge of medical terminology, office systems, and front desk procedures.

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Medical Records Management
• Patient Billing
• Electronic Health Records
• Customer Service
• Multi- line Phone System
• Greeted and checked- in patients, verified insurance, and collected co- payments.
• Maintained patient records, prepared and distributed patient charts, and updated existing records.
• Scheduled appointments, answered phones, and responded to patient inquiries.
• Performed accurate and timely data entry of medical information into practice management system.
• Managed patient billing, collected payments, and issued receipts.
• Communicated with patients regarding payment options and made financial arrangements.
• Resolved patient concerns in a timely and professional manner.
• Processed and updated patient information in electronic health records.
• Assisted with other administrative tasks including filing and copying documents.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Medical Receptionist resume?

When applying for a job as a Medical Receptionist, it is important to include an effective resume that highlights your relevant qualifications and experience. A well-crafted resume can help you stand out from the competition and increase your chances of being hired.

When creating your resume, there are several key things to include:

• Professional Summary: A short description of your relevant experience and qualifications.
• Education: Include your formal education and any relevant courses or trainings you have completed.
• Skills: Include any transferable skills, such as customer service, computer skills, communication skills, problem solving, etc.
• Work Experience: List any relevant work experience, such as previous roles in the medical field or in a customer service setting.
• Certifications and Licenses: If you have any certificates or licenses related to medical receptionist work, list them here.
• Additional Qualifications: If you have any additional qualifications, such as a second language or a typing certificate, list them here.

Following these guidelines will ensure that your medical receptionist resume is effective and impressive to potential employers.

What is a good summary for a Medical Receptionist resume?

A Medical Receptionist resume should be concise and straightforward, emphasizing your strong interpersonal and customer service skills. It should demonstrate your knowledge of medical terminology, as well as your ability to effectively coordinate patient appointments and deal with sensitive patient information. Additionally, it should showcase any other relevant experience in healthcare or customer service roles. Include your specific accomplishments, such as successfully managing a busy switchboard or introducing a new patient scheduling system. By emphasizing your professional strengths and relevant experience, you can create a persuasive resume that gets you the job.

What is a good objective for a Medical Receptionist resume?

A medical receptionist is the first point of contact for patients in a medical office. They greet patients, answer phone calls, schedule appointments, collect payments, manage insurance forms and set up medical records. As such, a good objective for a medical receptionist resume should emphasize the candidate’s communication, organizational and customer service skills.

Here are some ideas for a medical receptionist resume objective:

• To utilize my 6+ years of experience as a medical receptionist to provide excellent customer service and care to patients.
• Seeking a medical receptionist position with ABC Hospital to apply my exceptional organizational and communication skills to ensure efficient patient care.
• A committed medical receptionist looking to provide polite and friendly customer service to incoming patients of XYZ Clinic.
• To obtain a medical receptionist position at a respected healthcare facility, leveraging my knowledge of medical terminology and office procedures.
• Reliable and detail-oriented individual looking for a medical receptionist role at ABC Center, utilizing my strong interpersonal and problem-solving skills.

How do you list Medical Receptionist skills on a resume?

When creating a resume for a medical receptionist role, you want to make sure that you include the right skills and qualifications to get noticed by the employer. In this blog, we’ll discuss how to effectively list medical receptionist skills on a resume.

• Strong Interpersonal Skills: Medical receptionists need to have strong interpersonal skills to interact with patients and other healthcare professionals. This includes being able to communicate effectively, listen intently, and having great customer service skills.
• Organizational Skills: Medical receptionists need to be organized and have the ability to multitask. This requires being able to prioritize tasks and manage information with accuracy and attention to detail.
• Computer Skills: Medical receptionists need to be comfortable using computers and various healthcare software to manage patient records. It’s important to list any computer skills or software you’ve used in the past.
• Attention to Detail: Medical receptionists need to be able to pay attention to detail when entering and updating patient information. This includes double-checking data and being aware of any discrepancies.
• Knowledge of Medical Terminology: Medical receptionists must be familiar with medical terminology and be able to accurately document patient information.
• Problem-Solving Skills: Medical receptionists need to be able to solve problems effectively as they arise. This includes being able to troubleshoot and come up with creative solutions.
• Multi-lingual: If you’re proficient in a second language, make sure to list it on your resume. Having this ability can be essential in certain medical receptionist roles.

By including the right skills and qualifications on your resume, you’ll be able to show employers that you’re the ideal candidate for the medical receptionist role.

What skills should I put on my resume for Medical Receptionist ?

For those looking to enter into a career as a medical receptionist, it is important to list the skills and experience that are necessary for success in the role. When creating your resume, here are the essential skills you should include:

• Knowledge of Medical Terminology: As a medical receptionist, you’ll need to be familiar with medical terminology. This knowledge will help you to understand the nuances of patient files and medical forms.
• Communication and Interpersonal Skills: Medical receptionists must be able to effectively communicate and interact with patients, as well as medical staff. This means having excellent verbal and written communication skills and being able to remain professional and friendly.
• Computer Skills: An excellent working knowledge of computers and software programs is necessary to be a successful receptionist. You should be knowledgeable in word processing, spreadsheet, appointment scheduling, and medical software.
• Attention to Detail: You will be handling a lot of sensitive information, so it is important to exercise attention to detail to avoid making mistakes.
• Multi-tasking: Medical receptionists are often juggling multiple tasks at once. You should be able to multitask effectively and remain organized when dealing with multiple assignments.
• Customer Service Skills: As a medical receptionist, you’ll be the first point of contact for patients. Therefore, it is important that you have excellent customer service skills. You should be able to handle inquiries in a professional and friendly manner.

By including these and related skills on your resume, you will be sure to demonstrate to employers that you possess the essential skills needed for a medical receptionist.

Key takeaways for an Medical Receptionist resume

For any medical receptionist looking to create a standout resume, there are a few key takeaways they should keep in mind.

• First, focus on what makes you an ideal candidate. Include all your related experience, such as years of experience, any medical or receptionist certifications you may have, as well as any relevant computer or clerical skills you may have acquired. Demonstrate your commitment to customer service, organization, and data accuracy.
• Second, highlight your ability to handle a busy and demanding environment with professionalism and grace. Showcase your ability to communicate effectively, with both patients and other medical personnel. Be sure to emphasize your knowledge and experience in medical terminology, insurance processing, and scheduling appointments.
• Third, emphasize your ability to maintain confidentiality in a medical setting. Medical records and patient information must remain secure, and you should be able to demonstrate that you can handle this responsibility.
• Finally, if you have any additional experience in areas such as customer relations, medical billing, or medical coding, then be sure to include that as well. Demonstrate your ability to be a team player, and the positive and helpful attitude you bring to the position.

By keeping these key takeaways in mind, you can create a stand-out resume that will help you land the medical receptionist job of your dreams!

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Jobscan > Resume Examples > Healthcare Resume Examples, Skills, and Keywords > Medical Receptionist Resume Examples, Skills, and Keywords

Medical Receptionist Resume Examples, Skills, and Keywords

Medical receptionist resumes need to showcase a variety of skills, from customer service to understanding medical terminology. Learn how to write and structure a resume that stands out.

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Medical Receptionist Resume Sample

As a medical receptionist, you need to be able to multitask and work well in busy environments, all while maintaining a positive attitude. Along with understanding medical terminology and insurance codes, you also need to provide excellent customer service to patients and assist medical professionals with questions and patient documents.

It’s easy to prove your hard skills by listing certificates and experience. However, soft skills are harder to demonstrate without understanding how hiring managers select their candidates. You need to wisely use your one-page resume to explain how you can fill the position more effectively than other applicants.

This medical receptionist resume example demonstrates how you can balance your soft skills in customer service with your hard skills in insurance and filing.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Additional school course work included practice work cases with ICD-10 & CPT codes

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Medical Receptionist Resume Skills and Keywords

Medical professionals are already busy — they rarely have time to read every single resume that’s submitted. Instead, they will likely use applicant tracking systems (ATS) to sort through candidates’ submissions for specific resume keywords .

The system then sends the hiring manager the candidates who most likely have the medical receptionist resume skills needed to be a good fit. Adding the following skills to your resume can help you get through these filters and in front of a real person.

Top Medical Receptionist Resume Skills

• Customer service
• ‌Verbal and written communication
• ‌I nterpersonal skills
• ‌Adaptability
• ‌Multitasking
• ‌Prioritization
• ‌Organization
• ‌Microsoft Office
• ‌Apple and iMac
• ‌Microsoft Outlook
• ‌Time management
• ‌Dependability
• ‌Problem-solving
• ‌Resilience
• ‌Attention to detail
• ‌Medical records
• ‌Insurance codes
• ‌Bookkeeping
• ‌Scheduling
• ‌Phone etiquette
• ‌Directing calls
• ‌Data entry
• ‌Mail organization
• ‌Electronic health records
• ‌Accounts receivable
• ‌Patient care
• ‌Medical terminology
• ‌Proactiveness

6 Resume Writing Tips for Medical Receptionists

You already have the skills to do an excellent job as a medical receptionist. By following these six tips, you can turn that experience into an engaging resume that will get employers’ attention .

1. Make the most of your professional summary

In traditional resume formatting, your contact information is followed by a paragraph featuring your personal statement . This paragraph allows you to summarize your skills and experience in an easy-to-read format. Many hiring teams will read your personal statement before they check out anything else, so be sure to make it count. Good medical receptionist resumes include:

• ‌The amount of time you’ve been in the field
• ‌Your most relevant skills
• ‌Several significant accomplishments

‌For example: “Experienced medical receptionist intent on providing excellent customer service and organizational skills to Greenfield Medical. Over 10 years of receptionist experience, including supporting a six-doctor office, implementing new insurance filing systems, and improving patient retention by 21%.”

2. Think outside past job descriptions

When listing your job history, describe the tasks you actually did, not just the responsibilities listed in your job description. You likely did far more duties than what you were originally hired for. ‌

Explaining what you did at a job gives hiring managers a better idea of your experience. Be specific as possible. “Submitted insurance” is good, but “Filed insurance claims for Blue Cross/Blue Shield and Humana” is better. It allows your true abilities to shine through and gives hiring teams a way to compare your skills with those of other applicants.

3. Shape your resume for each position

Medical receptionists will have a variety of different responsibilities depending on the office. After all, the needs of a dental office are very different from an outpatient surgical center or a hospital. Sending out a single boilerplate resume to every potential employer can make you less attractive than other candidates. Instead, take the time to tailor your resume to the needs of each position.

Tailoring your resume might involve emphasizing different responsibilities or listing other skills. Check the job posting to decide what you should include. It’s always a good idea to build your resume around the requirements listed there.

4. List your certificates

Medical receptionists can get various certifications that allow them to better succeed at their jobs. You may get certifications in medical software, terminology, office procedures, coding, or medical ethics. These certificates are a good indication that you’re both skilled and dedicated to your job.

List your certificates in reverse chronological order in their own section. This makes it easy for potential employers to check for specific certifications and emphasizes your most recent and

5. Add a medical receptionist resume skills section

A medical receptionist skills section helps you accomplish two things. First, if a hiring manager is going to skim your resume, the skills section gives them an easy way to check for things that matter to them. For example, if the hiring team wants a person with experience using a particular patient scheduling software, they can check your skills section to see if you fulfill that. ‌

Second, you can use the skills section to include more medical receptionist resume keywords. Maybe your ability to use Mac computers hasn’t been relevant to your previous positions, but you can list that skill under this heading so it appears in ATS filters.

6. Remember to proofread

The final step of applying for any job is proofreading your resume . As a medical receptionist, precision is important. Typos and errors can be a strike against you. Take the time to triple-check your resume for grammar problems, spelling mistakes, and incorrect information.

Similarly, step back and look at your resume as a whole. Your document design is your first impression on hiring teams. While your document doesn’t need to be a genuine work of art, it should be professional and easy to read. Once you’re happy with how it looks, save the document as a PDF so the formatting won’t change on different computers.

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30+ Resume Objective Examples (Plus, Tips on How to Write Yours)

Resume objectives are a bit controversial. Some career experts see them as outdated, while others believe job seekers can still use them to their advantage. Although resume objective statements have slowly been replaced by resume summaries, they remain useful in certain situations—and that's why you should know how to write one, just in case.

For instance, if you're changing careers and your previous work experience doesn't quite match the new role you're after, an objective statement could help communicate your professional goals to the hiring manager. Likewise, if you're a recent graduate or looking to relocate, you could use this section of your resume to highlight these intentions.

We've gathered 32 resume objective examples—plus, some tips on how to craft one that grabs the hiring manager's attention.

What is a resume objective

A resume objective is a brief statement outlining your short-term career goals, usually one to two sentences long. It should be tailored to the specific job or industry you're pursuing and is placed at the top of your resume, just below the header.

What is a good objective for a resume, and when are they welcomed? That's what we'll show you in a moment.

When you should use a resume objective

Resume objectives aren't quite the norm these days, so they should be only used when you need to clarify why you're applying for that particular role or company. Here are three situations where using an objective statement is a good idea:

• If you're doing a career pivot: A resume objective can guide recruiters on your career goals and prevent you from being disqualified when transitioning to a new field.
• If you're changing locations: Applying for jobs outside your current state or city can leave recruiters uncertain about your location; a resume objective can clearly express your willingness to relocate.
• If you're a recent graduate: Since you likely have little to no work experience to show, a resume objective can give a glimpse into who you are and what you aim to achieve.
• If you've worked in a variety of roles: When your work history is all over the place, a resume objective statement can be a helpful tool to highlight your most relevant skills, experiences, and what you're looking for in your next role .

Resume objective vs. resume summary

A resume objective outlines your career goals and what you aim to achieve in a position, while a resume summary focuses on skills, accomplishments, education, and relevant experiences for the role.

“Think of the resume objective as your career aspiration and the summary as your professional snapshot,” says Angela Tait, People Operations Specialist and Founder of Tait Consulting . “The objective sets your sights forward, while the summary looks at your past and present achievements.”

How to write a resume objective

If you decide to write a resume objective, it'll be the first thing recruiters see on your resume, right after your name and contact information. This means their first impression will be based on how well-written your objective statement is. Here are key tips to do it right:

1. Mention your area of expertise

“Start by mentioning your area of expertise and the role you are applying for,” Tait says. This way, you let the employer know right away about your background and what you want to achieve professionally.

2. Show how you can add value to the company

Your objective statement—and your whole resume, actually—should be tailored to each job opening. “Personalize your resume objective by stating how you can add value to the company you're applying to,” Tait says. “For instance, ‘ Seeking to leverage my expertise in digital marketing to drive brand growth and engagement at XYZ Corp.’”

3. Highlight skills relevant to the role

Once again, to write an effective resume objective, keep in mind the role you're going for. “Focus on how your skills and interests align with that specific job opportunity,” says Conor Hughes, certified in Strategic Human Resource Management (SHRM) and HR Consultant at SMB Guide .

For example, for a software developer, skills in programming with languages like Java, C++, and Python are pretty important. Meanwhile, a graphic designer should highlight technical skills in creating and editing visual projects using tools like Photoshop, Illustrator, and Figma.

4. Optimize your statement for ATS machines

These days, most resumes get scanned by an ATS robot before reaching human recruiters. So, it's crucial to optimize your objective statement for these ATS machines. How? “Use keywords from the job description to show you have the relevant abilities they're looking for,” Hughes says.

If a job posting specifies “experience in copywriting” and “SEO optimization” as requirements, you should incorporate these exact keywords in your objective statement—and wherever else they fit on your resume. Using just “SEO” or only “copywriting” might not be enough; precision is key.

Need some help? Here's how to read the job description the right way —so you can stop sending resumes into the void.

5. Make it as concise as possible

Recruiters go through resumes really fast—that's one of the reasons two-page resumes aren't usually recommended. When writing your resume objective, keep it concise. “To one or two sentences max,” Hughes says. Remember, the goal is to give enough information about why you're applying for that role, not to share your whole life history.

32 resume objective examples to guide you

Now that we've covered the basics, here are 32 good examples of objectives for resumes categorized by job title and different professional situations, like career pivoting and entry-level positions. Use these examples as a guide, and don't forget to inject your own personality and core information.

General resume objectives examples

1. career change.

Copywriter with five years of experience, now transitioning into the UX Writing field, looking to leverage my writing and content creation skills to create digital experiences that drive business growth. Strong background in content strategy and data-driven decision making.

Find UX writer jobs on The Muse »

2. Relocation

Experienced customer service representative relocating to New York in July, seeking employment with an established customer support agency. I bring my strong communication skills , conflict resolution and customer retention ability developed in seven years working in the industry.

Find customer service jobs on The Muse »

3. Entry-level

Creative marketing graduate seeking a social media assistant entry-level position at a fast-growing marketing agency. My goal is to apply my strong storytelling and creative writing skills to create impactful content for clients and foster professional development.

Find marketing jobs on The Muse »

Compassionate and enthusiastic elementary school teacher with four years of experience teaching young students. Seeking to leverage my creative ideas, multitasking and organizational skills to create a safe and stimulating environment where children can play and learn.

Find teacher jobs on The Muse »

Registered nurse with three years of experience in patient care , currently specializing in pediatric nursing. Seeking to join the Grey Hospital nursing team and bring my knowledge of patient care and my critical thinking skills to foster a safe and empathic environment for patients.

Find registered nurse jobs on The Muse »

6. Journalist

Seasoned journalist seeking a News Reporter position at the USPN channel. I bring my five years of experience working on live television, interviewing sources, gathering and reporting information in fast-paced environments.

Find journalist jobs on The Muse »

Seeking a litigation paralegal position at The Law Group. I bring my three years of experience in conducting legal research, processing legal documents, and witness preparation for deposition and trial.

Find lawyer jobs on The Muse »

8. Architect

Experienced architect relocating to Houston, Texas in August. In my 10 years of experience in the architecture industry I was able to work both in industrial and residential projects, holding high proficiency in AutoCAD and Photoshop.

Find architect jobs on The Muse »

9. Real estate specialist

Passionate and proactive real estate specialist with solid experience in lease negotiation and facility management. Looking for a similar role to manage a real estate portfolio, implementing strategies to improve profitability and cost effectiveness.

Find real estate jobs on The Muse »

10. Waiter/Waitress

Seeking a waitress position at a local, family-led restaurant where my two years of experience in customer service and hospitality industry would contribute to create an exceptional experience to customers, guests, and clients.

Find waiter/waitress jobs on The Muse »

Resume objective examples for tech professionals

11. software engineer.

Software engineer with 5 years of experience in the banking industry, pivoting to the customer service industry to foster professional growth. Deep knowledge of object oriented programming, experienced with Java, C++, C#, Ruby, Python, and relational database schema design.

Find software engineer jobs on The Muse »

12. Software developer

Computer science graduate seeking an entry-level position as software developer. I bring my experience with Git, Java, and Python, as well as strong documentation abilities and communication skills .

Find software developer jobs on The Muse »

13. Data scientist

Experienced data scientist, seeking a senior position in the e-commerce industry. My goal is to leverage my ability to write complex and efficient SQL queries to extract data and translate business needs into analytical frameworks.

Find data scientist jobs on The Muse »

14. SEO analyst

SEO analyst, passionate about SEO and digital audience growth. 7 years of experience with site migrations, SEO analytics tools (Google Search Console, Chartbeat, Google Analytics, and SEMRush), reporting and sharing data insights, and making data-driven decisions.

Find SEO analyst jobs on The Muse »

15. UI/UX Designer

Mid level UI/UX Designer, seeking employment in a fast-growing tech startup. Solid experience with user-centered design principles, knowledge of responsive design, strong analytical and problem-solving skills.

Find UI/UX Designer jobs on The Muse »

Examples of resume objectives for creative jobs

16. content writer.

Results-driven content writer with two years of experience writing for blogs and websites. Skilled in SEO, creative copywriting, and storytelling, looking forward to applying my skills and creative ideas to help XYZ build an engaged audience.

Find content writer jobs on The Muse »

17. Graphic designer

Creative graphic designer seeking an entry level-position in the education industry. Proficient with InDesign, Illustrator, Photoshop, Figma, and After Effects, quick learner with strong time management skills.

Find graphic designer jobs on The Muse »

18. Video editor

Outcome-oriented video editor, proficient with Final Cut, After Effects, Adobe Premiere, and Photoshop. Seeking employment in the entertainment industry where I intend to apply my extensive experience in storytelling and project management to create engaging stories.

Find video editor jobs on The Muse »

19. Social media manager

Experienced social media professional, seeking a manager position at a high-growth company. I bring my in-depth knowledge of social media strategy and five years of agency experience creating content that is engaging and exciting to the community.

Find social media manager jobs on The Muse »

Resume objective examples for administrative roles

20. front desk.

Highly energetic tourism and hospitality graduate, looking for a front desk clerk position. 1.5 years of experience in customer service. Strong time management and organizational skills, attention to detail, ability to learn quick and adapt in fast paced environments.

Find front desk jobs on The Muse »

21. Receptionist

Looking for a receptionist position in the real estate industry. Three years experience in customer-facing roles, communication and leadership skills, ability to work with tight deadlines focusing on all aspects of a task or project.

Find receptionist jobs on The Muse »

22. Administrative assistant

Seeking an administrative assistant role in the healthcare industry. I bring five years of experience in customer service, advanced Excel skills, and ability to multitask to perform my duties in a timely and efficient manner.

Find administrative assistant jobs on The Muse »

23. Human resources

Human resources graduate, looking for an entry level human resources generalist position with ABC company to apply my strong verbal and written communication skills , analytical abilities, and proficiency in Microsoft applications to provide hands-on assistance to the HR team.

Find human resources jobs on The Muse »

24. Logistics

Logistics supervisor seeking a manager position at AABB company. I bring my extensive experience in global logistics operations and project management to enhance supply chain and logistics efficiency and achieve cost-effectiveness.

Find logistics jobs on The Muse »

25. Executive assistant

Seeking an executive assistant role at XYZ company. I'm an experienced professional with strong interpersonal skills, ability to multitask, and attention to detail to provide timely and high quality administrative office support to senior level leaders.

Find executive assistant jobs on The Muse »

26. Office manager

Experienced administrative assistant seeking an office manager position in a fast-paced work environment to apply my written communication skills, time management, prioritization, and planning abilities and provide exceptional service and foster professional growth.

Find office manager jobs on The Muse »

Resume objective examples for sales jobs

27. sales assistant.

Problem solver and team player sales professional, seeking a sales assistant position in a challenging work environment. I bring my experience supporting high acquisition organizations, willingness to learn, and winning team spirit to support sales teams.

Find sales assistant jobs on The Muse »

28. Sales manager

Dynamic sales manager seeking employment in the pharmaceutical industry to develop strategic sales plans and achieve revenue and market share objectives. Two years of experience in pharmaceutical sales plus three years of experience in general sales, excellent communication and leadership skills.

Find sales manager jobs on The Muse »

29. Cashier

Recent high school graduate looking for a cashier position at a company with a culture of recognition and excellence. One year of experience in retail sales, strong organizational, leadership, and communication skills to represent the company in a professional manner.

Find cashier jobs on The Muse »

Examples of resume objectives for finance careers

30. banking.

Seasoned relationship banker looking to secure an investment banking analyst position at Bank of America. 15 years of experience in the banking industry, advanced knowledge of banking transactions, strong interpersonal skills, and ability to develop and expand relationships with stakeholders.

Find banking jobs on The Muse »

31. Accounting

B.S. graduate in accounting seeking an entry-level accounting associate position to use my growth mindset, desire to learn, and organizational skills to ensure financial goals are achieved and foster professional development.

Find accounting jobs on The Muse »

32. Financial analyst

Chartered Financial Analyst (CFA) looking to secure a senior position in a competitive and results-driven work environment. 10 years of experience in financial analysis in banking and technology industries, advanced Excel and SQL skills, and ability to articulate analysis outcomes and relevant insights.

Find financial analyst jobs on The Muse »

Key takeaways

Resume objectives aren't the favorite of most recruiters, but they still serve a purpose. If you're career pivoting, relocating, applying for your first job, or have a diverse professional background, an objective statement can help the hiring manager understand your career goals and how they align with the job opportunity.

However, in other circumstances, using a resume summary might be more appropriate. (Here are 20 resume summary examples to make writing your own easier .)

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'Tiny miracle' baby heads home from Long Island hospital with special graduation ceremony

MINEOLA, Long Island (WABC) -- They celebrated what doctors at NYU Langone Hospital - Long Island are calling a tiny miracle Wednesday: Little Shyne Graham finally got to go home.

Shyne was born six months ago. She was 24 weeks and three days premature and weighed just one pound, 11 ounces.

She had to breathe through a tube and suffered three infections, including E. coli and strep throat.

But now, after 147 days, Shyne is fully healed and ready to leave the NYU Langone - Long Island neonatal intensive care unit (NICU) and head home for good.

Shyne and her family live in Baldwin, Nassau County.

"Shyne now weighs almost 10 pounds and is a chubby baby," her mom Phaebe Turner said before the big homecoming day. "God had given us a blessing. Shyne is fine."

NICU nurse manager Lashon Pitter even staged a graduation -- complete with caps and gowns -- to celebrate Shyne's departure into the world.

It's a true testament to modern medicine and the perseverance of a tiny baby and a mom who never gave up.

"Just to see those babies that start off like as small as your hand and now are normal size babies...it's amazing," Pitter said.

Turner said she was warned about what could happen, and to see her now today is a miracle.

"She was intubated for months, I didn't get to hold her for almost two months, and to see her now blossoming and being big enough to finally come home and be with her family, it's truly a blessing," Turner said.

For Turner, the milestone was bittersweet, because she lost her first child to a miscarriage on Mother's Day in 2022.

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