sample of it support resume

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5 IT Support Resume Examples to Land Interviews in 2024

IT Support Resume

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• Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly. 

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

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Why this resume works

• Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry-Level IT Support Resume

• While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

• However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

• Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

• Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

• Network Engineer
• Cyber Security
• Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow. 

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

• Google Cloud
• Malwarebytes
• Microsoft Azure

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively. 

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics. 

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value. 

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

• Show off the decreases in IT security and malware-related incidents that you brought on.
• Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
• Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
• Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

• Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
• Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
• Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
• Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

• Implemented
• Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

• Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
• If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
• Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

• Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists. 
• If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
• Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role. 

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

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IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

• Technical Support
• Troubleshooting
• Network Maintenance
• Hardware/Software Installation
• System Administration
• Problem Solving
• Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

• Provide technical support to users in a corporate environment.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Assist users with installation of new hardware and software.
• Monitor and maintain system performance and security.
• Create user accounts and manage access.
• Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

• Assisted users with hardware, software, and network issues.
• Installed and configured computers, printers, and other peripherals.
• Developed and implemented system security protocols.
• Researched and resolved technical issues.
• Assisted with the setup and management of Wi- Fi networks.
• Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

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IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

• Excellent communication skills
• Computer hardware and system troubleshooting
• Ability to identify and resolve technical issues
• Customer service orientation
• Strong problem- solving skills
• Knowledge of computer systems and network configurations

Responsibilities

• Assist customers with technical inquiries through email and phone
• Diagnose and troubleshoot hardware, system and network issues
• Provide customers with technical advice and guidance
• Install, test and configure application software for customers
• Resolve customer complaints in a timely manner
• Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

• Computer troubleshooting
• Network and system maintenance
• Technical support
• Customer service
• Software installation
• Hardware installation
• Problem solving
• Team collaboration

Responsibilities :

• Provided technical support to customers and businesses in resolving computer hardware and software issues.
• Diagnosed software and hardware issues and replaced defective parts.
• Performed system maintenance, software installations, hardware installations, and data entry.
• Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
• Assisted in developing and maintaining procedures for backup, security, and user support.
• Developed strong relationships with customers and colleagues.
• Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

• IT troubleshooting
• Network configuration
• Desktop, server, and application support
• Remote and on- site support
• Problem- solving
• Interpersonal and communication skills
• Installing and configuring computer hardware, software, systems, networks, and printers.
• Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding to queries and providing technical support over the phone and remote access.
• Repairing and replacing hardware and other IT equipment when necessary.
• Testing and evaluating new technology.
• Training staff on new systems or software.
• Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

• Strong problem- solving and troubleshooting abilities
• Customer service oriented
• Knowledge of hardware and software systems
• Proficient with network and security protocols
• Excellent communication and interpersonal skills
• Network administration and installation
• Provided technical support to internal and remote customers
• Installed and configured hardware and software systems
• Resolved software and hardware compatibility issues
• Troubleshot and diagnosed network and security problems
• Monitored system performance and implemented best practices
• Assisted in the installation of new systems, software, and updates
• Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

• Advanced knowledge of Windows, Linux, UNIX and Mac systems
• Experience with hardware and software installation and upgrades
• Familiarity with network architecture and network security systems
• In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
• Proficient in troubleshooting and problem solving
• Excellent communication and customer service skills
• Providing support to users for technical and software issues
• Installing, configuring and troubleshooting hardware and software
• Maintaining and configuring networked and standalone computer systems
• Upgrading existing software and hardware components
• Monitoring performance and security of systems
• Performing security audits and providing security patching
• Troubleshooting, diagnosing and resolving technical issues
• Identifying, researching and resolving user inquiries
• Creating reports and documentation for internal use
• Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

• Technical Troubleshooting
• Network and System Administration
• Database Management
• Operating System Installation and Maintenance
• Software Installation and Configuration
• Customer Service and Technical Assistance
• System Security and Risk Management
• Responding to customer inquiries in a timely and professional fashion
• Diagnosing technical and software issues and providing solutions
• Installing, configuring, and maintaining operating systems, applications, and network software
• Troubleshooting hardware and software problems and providing resolution
• Ensuring system security and performing system backups and data recovery
• Identifying and resolving system performance and security issues
• Maintaining user accounts and access permissions
• Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

• Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
• Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
• Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
• Education: Include your highest level of education and any certifications or specialized training you may have received.
• Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
• Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

• To leverage my technical and customer service skills to provide exceptional support to customers
• To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
• To use my strong interpersonal skills to develop positive relationships with customers and team members
• To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
• To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
• To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

• Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
• Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
• Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
• Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
• Networking: IT support specialists need to be able to install and configure networks and network components.
• Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
• Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
• Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
• Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

• Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
• Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
• Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
• Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
• Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
• Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

• Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
• Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
• Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
• Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

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• • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
• • Implemented new IT systems, increasing system efficiency by 15%
• • Led a team of 5 junior IT specialists, improving team efficiency by 10%
• • Resolved technical issues for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new IT systems, reducing system errors by 25%
• • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
• • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
• • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

IT support plays a crucial role in maintaining and troubleshooting technology systems, ensuring smooth operations for users. Highlighting your experience with customer service, familiarity with software and hardware, and problem-solving abilities can make your resume stand out. Incorporating technical skills such as networking, proficiency in operating systems, and knowledge of cybersecurity will enhance your appeal to potential employers. Additionally, sharing metrics that demonstrate your success in resolving issues and your ability to improve user satisfaction can effectively illustrate your contributions.

All resume examples in this guide

Computer Support Specialist

Computer Technician

Incident Manager

IT Support Analyst

IT Technician

System Administrator

Resume guide.

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT support Specialist resume adequate?

Keep reading and we’ll show you how to:

• Build a solid resume even if you don’t have much industry experience
• Talk about your skills and write a convincing resume summary
• Analyze real IT support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

• Help desk resume & guide
• IT support analyst resume & guide
• Technical support manager resume & guide
• Desktop support resume & guide
• Application support analyst resume & guide
• IT support manager resume & guide
• Software support engineer resume & guide
• Application support manager resume & guide  

IT support  resume example

Here’s what this applicant does well in their resume:

• Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
• Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
• Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

• Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
• Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
• Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
• Use a simple, but effective font:  Improve your IT support Specialist resume’s readability by using a font, such as Lato or Raleway.
• Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
• Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

• Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
• Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
• Certifications: Highlights relevant IT qualifications and credentials you've obtained.
• Educational background: Describe your formal training in Information Technology.
• Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

• In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
• Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
• Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
• Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
• Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

• • Reduced production errors by 15%.
• • Found better software solutions for the production department.
• • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

• • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
• • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
• • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

• Number of tickets you’ve handled daily  to demonstrate time and workload management.
• Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
• Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
• Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
• Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
• Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
• Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
• Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
• Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
• Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
• Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
• Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

• Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
• Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
• Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
• Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

• Reflect on the requirements of  the job ad.
• Place the tools and languages you’re most comfortable being interviewed in first.
• Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

• Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
• List some of the soft skills you have to offer.
• Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

• Network troubleshooting
• Hardware installation and repair
• Operating systems (Windows, macOS, Linux)
• Server management
• Database administration
• Virtualization technologies (VMware, Hyper-V)
• Cloud services  (AWS, Azure, Google Cloud)
• Cybersecurity practices
• Remote desktop support
• Scripting languages  (Python, PowerShell)
• Software deployment
• Data backup and recovery
• Mobile device management
• VoIP systems
• Helpdesk ticketing systems
• Network security protocols
• Firewall administration
• Performance monitoring tools
• Patch management
• Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

• Problem-solving
• Communication
• Customer service
• Adaptability
• Critical thinking
• Time management
• Stress management
• Attention to detail
• Active listening
• Analytical thinking
• Interpersonal skills
• Conflict resolution
• Multitasking
• Organizational skills
• Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

• Cite the name of your degree.
• State the name of your college or university.
• Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
• List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

• List your GPA, if it’s above 3.5.
• Chronicle relevant majors or minors you've completed.
• Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

• • Winner of the 2020 University of the District of Columbia Hackathon.
• • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

• Confirm that your certificate is relevant to the position.
• Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

• A+ (Plus) Certification | CompTIA IT Certifications
• Network+ (Plus) Certification | CompTIA IT Certifications
• Exam AZ-900: Microsoft Azure Fundamentals - Certifications
• CCNA - Training & Certifications - Cisco
• ITIL 4 Foundation Certification | Axelos
• Google IT support Professional Certificate | Google
• HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
• AppleCare Mac Technician (ACMT) | Apple
• Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

• Awards, prizes, and achievements you’ve won
• Memberships in professional associations and university clubs
• Published presentations and white papers
• Other programming languages you’re proficient in
• Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

• • Reduced error margin by 15% compared to other popular market tools.
• • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

• Choose a reverse-chronological resume format to showcase your career progressions.
• Don’t forget to link to your GitHub in the resume header.
• Focus your resume objective on the company’s current mission and business goals.
• Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
• Be selective about the achievements you share, but always quantify them when you do.
• Remember to include some of your top social abilities along with your tech talents.
• Outline your academic background, as well as any relevant certificates you have.
• Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Looking to build your own IT Support resume?

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

• Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
• Provide the details of your contact and any other personal details as required.
• Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

• What to avoid and what to write in your IT support resume.
• How to describe the professional work experience that you possess.
• How to write a job-winning resume that can help you rank high on the ATS.
• How to write an entry level IT support resume
• Whether to compose an IT support resume summary or an IT support resume objective.
• How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

• Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
• Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
• Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
• Designed & performed tests on applications as per the required standards and performed disaster recovery activities
• Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
• Documented all upgrades & modifications to the systems and maintained the IT Inventory
• Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
• Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
• Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
• Installed and configured computer systems & applications for 30+ employees
• Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
• Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
• Organized and documented the instructional guides & warranties for computer hardware
• CompTIA A+ Technician | CompTIA | Feb '18
• GPA: 4.5/5.0
• Member of All Asia Basketball Club (AABC) | Feb '15 - Present
• Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

• Stage 1: Master IT Support Resume
• Stage 2: First Draft of IT Support Resume
• Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

• Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

• Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

• Frame Points
• Bucketing & Bolding
• S stands for situation
• T stands for task
• A stands for action
• R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

• It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
• Try to include suitable keywords that have been used by the recruiter in the job listing.
• Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
• Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

• you have zero work experience.
• you have less than 3 years of limited work experience.
• you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

• Write it in the largest font size in your resume.
• Ideally, it should be written in the range of 16-20 font size .
• Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

• LinkedIn profile link
• Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

• Your current professional designation.
• Your functional industry.
• Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

• Name of the school/university.
• Name of the courses you pursued.
• Location of your school/university.
• Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Recruiter Friendliness
• Compliance with industry norms
• Content Relevance
• ATS Compliance
• Design Compatibility
• Conversion Scope
• Performance Assessment
• Global Compatibility
• Resume Formatting (font, margins, the order of sections, etc.)

You will get 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

• Full rich-text editor
• Option to save unlimited resumes
• 25+ resume designs
• Live resume editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link

Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
• Use bullet points to frame one-liners and describe your work experience in the most effective manner.
• Write action-oriented sentences by giving out achievement figures in your one-liner points.
• Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
• Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Entry-Level IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

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• Entry-Level IT Support Specialist
• IT Helpdesk Analyst
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Entry-Level IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry-level it support specialist resume sample.

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry-level it support specialist resume in 2024,    enhance your resume by pursuing certification..

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

   Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

IT Helpdesk Analyst Resume Sample

It technician resume sample, it support analyst resume sample.

As a hiring manager who has recruited for IT Support Specialist roles at companies like Google, Microsoft, and Apple, I've reviewed hundreds of resumes. The best resumes that caught my attention and led to interviews had a few things in common. In this article, I'll share some of those tips that can help you create a strong resume for an entry-level IT Support Specialist position.

   Highlight your technical skills

As an entry-level IT Support Specialist, it's important to showcase your technical skills on your resume. This includes your knowledge of:

• Operating systems like Windows, macOS, and Linux
• Hardware components like motherboards, RAM, and hard drives
• Networking concepts like TCP/IP, DNS, and DHCP
• Troubleshooting techniques and tools

Don't just list these skills; provide specific examples of how you've used them. For instance:

• Resolved 50+ hardware and software issues per week, including troubleshooting blue screen errors, replacing faulty RAM, and configuring network settings
• Set up and maintained 20 Windows 10 workstations, ensuring 99% uptime

   Emphasize your customer service experience

IT Support is not just about technical skills; it's also about providing excellent customer service. Highlight any customer-facing roles you've had, even if they weren't in IT. For example:

• Worked as a retail sales associate, assisting 50+ customers daily and receiving 95% positive feedback on customer surveys
• Volunteered at a local library, helping patrons troubleshoot basic computer and printer issues

Avoid simply listing 'customer service' as a skill without providing context:

• Customer service skills
• Good with customers

   Include relevant projects and certifications

As an entry-level candidate, you may not have much professional IT experience. However, you can still showcase your skills and passion for the field by including relevant projects and certifications on your resume. For example:

• Built a gaming PC with custom water cooling, demonstrating knowledge of computer hardware and assembly
• Completed the CompTIA A+ certification, covering hardware, networking, troubleshooting, and more

Don't include projects or certifications that aren't relevant to IT support, such as:

• Designed a website for a friend's business
• Certified in graphic design

   Tailor your resume to the job description

Every company has different needs and priorities for their IT Support Specialists. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description, such as specific technologies or skills mentioned
• Highlighting experiences and projects that are most relevant to the role
• Customizing your resume summary or objective statement to the company and position

For instance, if a job description emphasizes experience with cloud technologies, you could include a project like:

• Migrated 500GB of data from on-premises servers to AWS, reducing costs by 30% and improving data accessibility

   Use metrics to quantify your impact

Whenever possible, use numbers and metrics to quantify your achievements and impact. This helps hiring managers understand the scale and significance of your contributions. For example:

• Resolved an average of 30 support tickets per day, with a 95% customer satisfaction rating
• Implemented a new ticketing system that reduced average resolution time by 25%
• Created a knowledge base with 50+ articles, reducing support requests by 20%

Avoid vague or unquantified statements like:

• Resolved many support tickets daily
• Improved customer satisfaction
• Created a knowledge base

   Highlight your problem-solving skills

As an IT Support Specialist, your primary role is to solve problems for users. Emphasize your problem-solving skills by including specific examples of how you've troubleshot and resolved issues. For instance:

Investigated and resolved a complex network connectivity issue affecting 50+ users by identifying a faulty switch and implementing a workaround, restoring connectivity within 2 hours

Avoid generic statements that don't demonstrate your problem-solving process:

Solved problems for users

By highlighting your technical skills, customer service experience, relevant projects, and problem-solving abilities, you can create a compelling resume that stands out to hiring managers and increases your chances of landing an entry-level IT Support Specialist role.

Writing Your Entry-Level IT Support Specialist Resume: Section By Section

  summary.

While a resume summary is optional, it can be a valuable addition for entry-level IT support specialists. A well-crafted summary allows you to provide context and highlight key qualifications that may not be immediately apparent from your work history. This is particularly useful if you are transitioning into IT from another field or have limited professional experience.

However, it's essential to avoid using an objective statement, as these are outdated and focus on your goals rather than the value you bring to the employer. Instead, use the summary to showcase your most relevant skills, experiences, and achievements tailored to the IT support specialist role.

To learn how to write an effective resume summary for your Entry-Level IT Support Specialist resume, or figure out if you need one, please read Entry-Level IT Support Specialist Resume Summary Examples , or Entry-Level IT Support Specialist Resume Objective Examples .

1. Highlight your technical skills and certifications

As an entry-level IT support specialist, emphasizing your technical skills and certifications is crucial. Hiring managers want to know that you have the foundational knowledge and abilities to excel in the role. Use your summary to showcase your proficiency in key areas such as:

• Operating systems (e.g., Windows, macOS, Linux)
• Networking and troubleshooting
• Hardware and software installation and configuration
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation)

Here's an example of how to effectively highlight your skills and certifications:

CompTIA A+ certified IT support specialist with a strong foundation in troubleshooting, hardware and software installation, and network configuration. Proficient in Windows and macOS environments, with experience providing remote and on-site technical support to diverse user groups.

2. Demonstrate your customer service and communication abilities

In addition to technical skills, IT support specialists must possess excellent customer service and communication abilities. Your summary should touch on your experience or aptitude in these areas, as you'll be interacting with users who may have varying levels of technical knowledge.

Avoid simply listing soft skills like "excellent communication skills" or "customer-focused." Instead, provide concrete examples or outcomes that demonstrate these abilities:

• Strong communication and interpersonal skills
• Proven ability to provide exceptional customer service

Instead, try something like:

• Experienced in translating complex technical concepts to non-technical users, ensuring clear understanding and resolution of issues
• Consistently praised by users for patient, empathetic approach to problem-solving, resulting in high customer satisfaction ratings

  Experience

The work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience for the job. When writing your work experience section, focus on your achievements and results rather than just listing your responsibilities.

Here are some tips to help you write a strong work experience section for your entry-level IT support specialist resume:

1. Highlight your technical support experience

Employers want to see that you have experience providing technical support. If you have worked in a help desk or technical support role, make sure to highlight this experience in your work experience section.

For example:

• Provided technical support to 50+ users daily, troubleshooting issues with hardware, software, and network connectivity
• Resolved 90% of user issues on first contact, reducing ticket escalation and improving user satisfaction

If you don't have direct technical support experience, look for other experiences where you provided customer service or solved problems. For example:

• Assisted customers with product selection and troubleshooting as a retail sales associate
• Developed and implemented a new inventory management system as a warehouse worker, reducing stockouts by 25%

Use numbers and metrics whenever possible to quantify your achievements. Employers love to see concrete evidence of your skills and impact.

2. Showcase your technical skills

As an IT support specialist, you need a strong foundation in various technologies. Use your work experience section to showcase the technical skills you have developed.

Some examples:

• Configured and maintained Windows 10 and Mac OS X workstations for 200+ users
• Administered Office 365 and Google Workspace accounts, ensuring proper user access and security
• Supported iOS and Android mobile devices using MDM solutions like AirWatch and MobileIron

Be specific about the technologies you have used, and include any relevant certifications or training.

Tailor your technical skills to the job description. Use the Targeted Resume tool to check if your resume includes the right keywords and skills for the job.

3. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that demonstrate your skills and achievements. Avoid generic phrases like "responsible for" or "participated in."

Good action verbs for an IT support specialist include:

• Troubleshot
• Administered
• Implemented
• Responsible for troubleshooting user issues

Instead, write:

• Troubleshot and resolved user issues with hardware, software, and network connectivity

Use varied action verbs throughout your work experience section to keep it engaging and highlight different aspects of your skills and experience.

4. Highlight your achievements and impact

Employers want to know not just what you did, but how well you did it. Use your work experience section to highlight your achievements and the impact you had in your previous roles.

• Provided technical support to users
• Provided technical support to 50+ users daily, achieving a 95% customer satisfaction rating and reducing ticket resolution time by 30%

Quantify your achievements whenever possible, using metrics like:

• Number of users supported
• Percentage of issues resolved on first contact
• Average ticket resolution time
• Customer satisfaction ratings
• Cost savings or productivity improvements

If you're having trouble quantifying your achievements, the Score My Resume tool can help. It analyzes your resume and provides feedback on how to improve your use of metrics and achievements.

  Education

The education section of your resume is an important part of your application for an entry-level IT support specialist position. It's where you show the hiring manager that you have the knowledge and skills needed to do the job. Here are some tips to help you write a strong education section.

1. List your degrees or diplomas most relevant to IT support

If you have a degree or diploma that's related to IT support, make sure to list it first. This could be a bachelor's degree in computer science, information technology, or a related field. If you don't have a degree, you can list relevant diplomas or certificates you've earned.

Here's an example of how to list your education:

Bachelor of Science in Computer Science University of ABC, Anytown, ST Graduated: May 2022

2. Include relevant coursework, projects or skills gained

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework, projects, or skills you gained during your studies. This shows the hiring manager that you have hands-on experience with the technologies and concepts used in IT support.

• Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals
• Senior project: Developed a ticketing system for the university's IT department using Python and MySQL
• Skills gained: Troubleshooting, technical support, Windows Server, Active Directory, TCP/IP

3. Keep the education section short if you have extensive experience

If you have several years of IT support experience, you don't need to go into a lot of detail in your education section. Just list your degree, school name, and graduation year. The focus should be on your work experience instead.

Here's an example of what not to do:

Bachelor of Arts in English Literature University of XYZ, Somewhere, ST Graduated: May 2005 Relevant coursework: Creative Writing, British Literature, Literary Theory, Shakespeare Senior thesis: An analysis of themes in the works of Jane Austen

Instead, keep it short and simple:

B.A. English Literature, University of XYZ

  Skills

The skills section of your resume is one of the most important sections that hiring managers and recruiters look at. It's a quick way for them to see if you have the specific skills they need for the role. When writing your skills section, be strategic and thoughtful about what you include.

Here are some key tips to keep in mind as you write your skills section for an entry-level IT support specialist position:

1. Understand how applicant tracking systems work

Many companies use applicant tracking systems (ATS) to automatically scan resumes for specific keywords related to the job. If your resume doesn't contain enough of the right keywords, it may never make it to a human reviewer.

To make sure your resume gets past the ATS, carefully review the job description and include relevant skills and keywords in your skills section. For example:

Operating Systems : Windows 10, macOS, Linux Networking : TCP/IP, DNS, DHCP, VPN Troubleshooting : Remote desktop, command line, ticketing systems

Use a tool like Resume Worded's Targeted Resume to analyze your resume against a specific job description. It will tell you exactly which skills and keywords you're missing so you can optimize your resume accordingly.

2. Focus on technical skills and tools

As an entry-level IT support specialist, hiring managers will be looking for specific technical skills and knowledge. Focus your skills section on hard skills, tools, and technologies relevant to the job.

Avoid listing soft skills like "communication" or "problem-solving." While important, these are better demonstrated through your work experience. Instead, emphasize skills like:

• Network troubleshooting
• Security best practices
• Specific operating systems, tools, and ticketing systems

Unsure if your technical skills are up to par? Run your resume through Score My Resume for instant feedback on your skills section and other key areas hiring managers care about.

3. Organize skills into categories

Grouping your skills into categories can make your skills section easier to read and highlight your expertise in different areas. Common categories for IT support might include:

• Operating Systems
• Customer Service

Under each category, list your specific skills in a comma-separated format. For example:

Operating Systems : Windows 10, Windows 7, macOS, Linux, iOS, Android

Keep your skills section skimmable by using short phrases rather than complete sentences. Recruiters should be able to quickly scan and understand your proficiencies.

4. Tailor skills to the job description

One of the biggest mistakes job seekers make is using the exact same resume to apply for different positions. If a skill isn't relevant to the specific job you're applying for, leave it off.

Compare these two examples:

Skills : Technical support, Linux, Photoshop, team player, Microsoft Office, creative problem-solving, phone etiquette, Windows, dog grooming

Technical Skills Operating Systems : Windows 10, Windows 7, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco routers Tools : ServiceNow, Zendesk, Jira, Splunk Customer Service Skills Technical support Troubleshooting Phone and email etiquette

The first example contains irrelevant and vague skills, while the second is tailored to an IT support role.

Avoid listing outdated technical skills that may make recruiters question if your knowledge is current. Skip anything more than 10 years old unless it's still widely used in the industry.

Skills For Entry-Level IT Support Specialist Resumes

Here are examples of popular skills from Entry-Level IT Support Specialist job descriptions that you can include on your resume.

• Service Desk
• Information Technology
• Computer Hardware
• Web Development
• IT Hardware Support

Technical Support

Skills word cloud for entry-level it support specialist resumes.

This word cloud highlights the important keywords that appear on Entry-Level IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud engineer.

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• IT Specialist Resume Guide & Examples for 2022

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Entry-Level IT Support Specialist Resumes

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