resume examples for hotel front desk

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3 Hotel Front Desk Resume Examples Proven to Work in 2024

Hotel Front Desk Resume

Modern hotel front desk resume, professional hotel front desk resume.

• Hotel Front Desk Resume Writing 101

You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.

You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume .

We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!

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Related resume examples

• Customer Service
• Front Desk Receptionist
• Hospitality

What Matters Most: Your People Skills & Hospitality Experience

From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.

In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.

Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management. 

When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.

9 most popular hotel front desk skills

• GoConcierge
• Amadeus Hospitality
• Conflict Resolution
• Emergency Response
• Managing Reservations
• Billing/Invoicing

Sample hotel front desk work experience bullet points

Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.

However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can. 

Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests. 

Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.

Here are a few examples:

• Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
• Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
• Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
• Implemented a guest feedback system, leading to a 13% improvement in service quality

Top 5 Tips for Your Hotel Front Desk Resume

• If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
• Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
• Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills , detail how you used these systems to improve booking efficiency or reduce errors.
• As interacting with guests is a central part of the job, it’s worth showing off your strong people skills . Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
• Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.

You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.

Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience , a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.

Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.

Hotel Front Desk Resume: Writing Guide, Examples, Tips and more!

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The hospitality and tourism industry is one of the most developed in America. With more than 132,000 hotels in the US , the industry is on the rise , and scoring employment in this sector is a true race.

Whether you have a lot or a little experience as a hotel front desk agent, employees can struggle to land jobs in the industry. The likely culprit? A poorly executed resume.

Below is a detailed guide on how to write a resume for a hotel front desk receptionist. From practical examples to comparisons and useful tips to consider, let’s dive in.

Hotel Front Desk Resume Sample

The following is a promising hotel front desk agent resume .

[Ada Junes]

[Hotel Front Desk Agent]

[Cincinnati, OH, 45201   | Cell: 444-444-4444|   [email protected]]

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties

Hotel Front Desk Agent

The Lyle Hotel and Park Cincinnati, Ohio

5/1/2019 – 11/5/2021

• Conducted booking, reservation, and departure tasks for 150-room hotel.
• Responded to guest requests in-person, on the phone, and via online chat system.
• Maintained active CPR and First Responder certificate to address emergencies.
• Successfully executed payment tasks in POS system and performed accounting duties for daily cash revenue of $17K.
• Communicated with guests in person, on the phone, and online.
• Created receptionist staffing schedule for five part-time employees, overseeing daily mentoring, as well as orientation training and onboarding.

Hotel Receptionist

Park Lane Hotel

Cincinnati, Ohio

9/1/2009 – 3/1/2011

• Registered guests reservations to maximize room revenue and occupancy.
• Provided each guest outstanding customer service and responded to requests quickly.
• Operated telephone switchboard and ensured that all hotel performance standards were met.
• Assisted Guest Relations Manager in marketing room rate specials and discounts on social media and the website.

Master’s Degree – Management in Hospitality

Ohio State University

2020 – 2022

Bachelor of Arts – Hospitality and Tourism

Conel University

Ithaca, New York

2016 – 2020

Soft Skills 

• Clerical and administrative skills
• Customer Service
• Point of Sale Systems
• Billing and Accounting
• Communication
• Positivity and professionalism
• Time management
• Organization
• Event Planning
• Event Supplier Professional Certification
• Destination Management Certified Professional

What’s the Best Resume Format for Hotel Front Desk Jobs?

When it comes to writing a resume, it’s best to first decide on a resume format . There are three types of resume formats:

• Reverse-chronological format – List your most recent experience first and work backward.
• Functional format – Focus on skills first and experience second.
• Hybrid format – Combine the reverse and functional format into one document.

Most hotel front desk resume templates use the reverse-chronological format because it leads with everything hotel employers look for in their future employees.

A functional format resume is sometimes a better option for those with less experience.

Do You Need a Resume Summary or Objective?

Before we jump into how to write a resume for a front desk hotel position, let’s skim through the duty alone. Front desk receptionists are the face of the hotel . They meet guests, schedule meetings, and communicate with staff and customers online, on the phone, or via email.

Regarding your resume, whatever a hotel front desk specialist does and can do should go in the resume summary or objective section

For those with experience in the position, a resume summary would be a more fitting choice.

If you don’t have the experience but have the skills and knowledge in the profession, a resume objective is a better option

Hotel Front Desk Resume Summary Example

If you’re an experienced hotel front desk employee, it is important to highlight your abilities, skills, and achievements in a summary. Make it eye-catching and info-rich, like so:

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties.

As for how not to do it, here is a sample to avoid:

Experienced receptionist agent at the most prominent hotels. I have no trouble adapting to difficult situations and dealing with noisy guests. Also, I can do accounting, billing, and registration duties and produce quality work. I have long years of experience with technology and computer tasks.

A few more things to know when writing your summary when applying for work on a hotel front desk are: 

• Avoid generalized information – Be specific in your experience in various hotel environments and your ability to multi-task.
• Don’t get too descriptive – Brief summaries are easier to digest so stick to power verbs and keywords from the job description to support your claims  
• Use action verbs: Achieved, strategized, managed, solved, etc. – these action verbs send a precise message of what you can do as a professional .

How to Write an Entry-Level Resume Objective

Having no experience is not always the deal-breaker you think it is. If you structure your resume correctly, you increase the odds of scoring the job.

The good news is, employers look for more than just experience in potential candidates. If you lack experience in the position, avoid romanticizing your background and stick to what you can offer. Theories and strategies you learned at school, or work in a related field can all add value to your resume.

Example Resume Objective for Hotel Front Desk Jobs

Below, we point out 2 examples of how a resume objective should and shouldn’t look. 

Ever since I was a kid, I would make friends with most of my peers. It all started there, and I knew I was meant to work with people, and better yet – accommodate them. Four years at the university passed like a breeze, and now I am ready to put my dreams into action and lead a hotel like I’ve always wanted.

This objective example lacks concrete information . And unfortunately many applicants make this same mistake when writing their own statements. 

(It also uses first-person language, which is a big resume no-no.)

Working in the business is much more than a burning desire you had since childhood. So, instead of taking the emotional route, focus on your skills, knowledge, and experience .

Senior business student with a problem-solving mindset studying hospitality and marketing at Colonel University. Experienced in guest operations for The Lytle Hotel and Park, learning key customer service strategies during three-month internship. Specific expertise in event planning and administrative project management.

See, what we did there – a senior year student with a problem-solving mindset . This separates you from other candidates , shows your consideration for the guests, and your knowledge for key hotel operation strategies.

How to Describe Your Hotel Front Desk Experience

Even the best, most related industry experience requires strategic positioning to attract the attention of recruiters. If your resume appears messy, unorganized, or lacks focus, you’ll miss your shot.

Follow the steps below to create a satisfying experience section for a front desk hotel position.

• Reverse chronology – Formatting matters. Begin with the most recent job responsibilities and work backwards.
• Neatly state previous companies – Provide necessary information. State the previous employer’s name, your job role, the dates, and your career achievements.
• Add bullet points – Make it skimmable. Start with an action verb and describe each achievement in detail. 
• Be specific – Quantify each statement. Use numbers, figures, and results-driven language to describe how you managed a team or booked reservations.

Hotel Front Desk Resume: Experience Section Examples

Here are two examples of how to structure your experience section , and what to avoid when creating your resume for hotel front desk work.

Hotel Front Desk Agent Hotel Juno 2 years

I have organized booking duties with no problem at all. During my administrative duty, I had to multitask, including answering guest questions and responding to complaints. I have experience in technology, and I am a fast learner

The problem with this experience section is evident. Don’t use block structure in resumes. Instead, use bullet points and action verbs. Get specific where appropriate.

Hotel Front Desk Agent         The Lyle Hotel and Park Cincinnati, Ohio 05/1/2019 – 11/5/2021

An Entry-Level Experience Section Example

You can still slay the resume even without experience. Use this example to pad your work entry and land an interview.

Keep in mind that other customer service work experience can relate to a hotel receptionist position, such as cashiers, customer service resprentatives, personal assistants, and store sales associates.

The example below shows how you can tie sales associate experience into a relevant hotel front desk resume.

Sales Associate

3/14/2017 – 5/1/2019

• Assisted a wide variety of customers with questions and pricing.
• Handled all payment transactions including cash, credit, and loyalty rewards.
• Maintained the sales associate employee scheduling calendar; created a cloud-based spreadsheet accessible by all employees to streamline communications and ensure constant coverage.
• Gained significant experience in guest relations, problem-solving, and time management.
• Adept in using various technologies and systems; able to learn new programs quickly.

Is Your Education Section Evicted? It Might Be

In the hospitality industry, the guest experience trumps all else. Outside of hospitality, there are not a lot of college degrees that teach manners and data-entry.

So, you’ll need to get creative when listing your education. Here’s what you must know about the education section:

• Include the right information – Write your college or university name, graduation year, and your major and/or minors.
• Elaborate on extracurriculars – Emphasize relevant courses, club or associations joined, thesis projects created, etc.
• Don’t forget post-graduate details – Certifications, professional associations, or courses taken after school are also valuable.

The Education Section: Examples

The education section comes after the experience , and while it may not seem that relevant compared to the actual experience, you shouldn’t overlook it. Some hotel chains require even aan advanced degree of education, depending on the service. 

Here’s how to tackle the education section :

Master’s Degree – Management in Hospitality Cornell University Ithaca, New York 2020 – 2022

Bachelor of Arts – Hospitality and Tourism Ohio State University Cincinnati, Ohio 2016 – 2020

Quality education should hold some weight, so check if there are any typos or un-updated information before completing the section. 

The Best Skills for Hotel Front Desk Positions

Hotel front desk jobs require a candidate that could best represent the hotel. In other words, the best candidate should possess the following soft and hard skills .

Soft Skills

Hard Skills

How to Add Other Sections for an Effective Resume

The “Other” section of the resume is your final say or the closure of your working profile.

The market is full of hotel front desk employees, and only a selected few get in for a second interview. You can add additional conferences, certificates, volunteering , or any other achievement you have here.

Avoid unrelated ‘other’ notes in this section of the hotel front desk resume. 

Sample “Other” Sections for Hotel Front Desk Positions

Many applicants lose the chance to end their resume with a bang by dismissing the “Other” section.  The lower one-third of your resume can serve as a completion to your professional profile.

It typically lists any certificates you completed, any courses you took, and any hobbies you have .

This is a great section for listing any languages you know and can be fitting for applicants who lack experience in the field. 

If you really want to get the job, show your extra certifications, skills and hobbies like this:

Certifications:

• Cvent Supplier Professional Certification

Languages : 

• Fluent in English, Spanish, and German  
• Video editing

Ready to go! Let’s summarize

Applying for a hotel front desk position requires careful contemplation. Here’s what to keep in mind:

• Use reverse-chronological resume format (in most cases).
• Write each section separately; check for typos and keep a consistent style throughout
• Be transparent and clear—don’t sugarcoat or oversell yourself 
• Proofread your information. Make sure your contact information is correct, as well as your employer names, job titles, and education details.  
• Avoid generalized sentences and irrelevant information. Study the job description to determine what’s most relevant to an employer. 
• Elaborate on transferable skills and related experience if you lack hospitality or customer service experience.

Your resume already ticks all boxes of quality and more? Congratulations, you’re well set to apply for a job – from ResumeGiants , we wish you good luck!

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• • Coordinated room assignments and accommodated special requests, resulting in an increase of guest satisfaction by 25%
• • Addressed customer complaints and queries swiftly resolving issues and increasing repeat business by 15%
• • Updated and managed a database of over 20,000 guests information with accuracy, enhancing communication and marketing effectiveness
• • Managed concierge duties, providing recommendations and bookings for over 1000 local attractions and restaurants
• • Improved front desk efficiency by 30% through implementation of a new check-in/check-out process
• • Reduced customer complaints by 20% through efficient issue resolution and proactive communication with guests
• • Updated guest registration, billing and reservation details on computer database, reducing errors by 10%
• • Handled cash transactions, including bill payments and taking deposits, with accuracy in daily financial reporting

5 Hotel Front Desk Receptionist Resume Examples & Guide for 2024

Your hotel front desk receptionist resume must display your exceptional communication skills. It's crucial to showcase your ability to efficiently handle guest inquiries and complaints. Remember to highlight your proficiency with reservation software on your resume. Employers seek individuals who can navigate check-ins and check-outs smoothly.

All resume examples in this guide

Resume Guide

Designing your hotel front desk receptionist resume: best practices, how to create the cornerstone experience section of your hotel front desk receptionist resume, creating your hotel front desk receptionist resume skills section: balancing hard skills and soft skills, highlighting hotel front desk receptionist-specific certifications and education, deciding between a hotel front desk receptionist resume summary or objective, additional sections to elevate your hotel front desk receptionist resume, key takeaways.

A significant resume challenge for a Hotel Front Desk Receptionist is adequately showcasing soft skills such as customer service, problem-solving, and multitasking, which are essential but can be hard to quantify on paper. Our guide provides concrete strategies for illustrating these abilities through specific examples and action-oriented language, helping you demonstrate the value you bring to potential employers.

Our hotel front desk receptionist guide will help you perfect your resume by explaining you how to:

• Alight your hotel front desk receptionist resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific hotel front desk receptionist experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning hotel front desk receptionist professional resume examples to inspire writing yours.

Recommended reads:

• Front Desk Coordinator resume
• Front Desk Medical Receptionist resume
• Front Desk Agent resume
• Litigation Attorney resume
• Junior Product Manager resume

Before penning down your hotel front desk receptionist resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

While color can enhance your hotel front desk receptionist resume by emphasizing key details like headlines, job titles, and degrees, moderation is key. Stick to a primary and a secondary color to maintain professionalism and avoid a cluttered appearance.

Must-have sections on a hotel front desk receptionist resume:

• A header to list your job title and contact information
• A resume summary or objective which highlights your top career achievements
• A detailed experience section where you emphasize the breadth of your expertise
• A skills box to put the spotlight on your social talents and technical strengths
• An education and certifications section which features your qualifications

What recruiters want to see on your resume:

• Customer Service Skills: Proven experience in handling customer queries and providing excellent customer service is critical as it's a direct interface with customers.
• Computer Literacy: Proficiency in using hotel management software and basic computer applications like MS Office is important for reservation and other front desk tasks.
• Communication Skills: Exceptional verbal and written communication skills are required to interact with guests and resolve their issues effectively.
• Organizational Skills: Ability to organize, multitask, prioritize, and work under pressure as it's a fast-paced environment where they need to handle multiple tasks simultaneously.
• Knowledge of Hotel Services: Understanding of the hotel’s policies and services ensures the receptionist can answer guest questions and sell the hotel's amenities effectively.
• Resume Layout

A meticulously crafted hotel front desk receptionist resume experience section is a recruiter's delight. This segment not only responds to job criteria but also throws light on your technical expertise and character.

To craft an impactful experience section:

• Highlight roles directly related to the position in question.
• Pair each role or task with a metric that quantifies your achievements.
• Chronicle your hotel front desk receptionist career progression, illustrating your dedication and growth in the domain.
• For each role, elucidate challenges faced, strategies employed, and the broader organizational impact.

Examine the following hotel front desk receptionist samples to discern how seasoned professionals have articulated their experiences:

• Managed guest check-ins and check-outs, ensuring smooth transitions and providing exceptional customer service.
• Handled a high volume of phone calls, inquiries, and reservations, resulting in increased occupancy rates.
• Assisted guests with various requests, including room changes, special accommodations, and local area information.
• Created detailed daily reports, accurately documenting financial transactions and balancing cash drawers.
• Resolved guest complaints promptly and effectively, maintaining guest satisfaction and positive reviews.
• Welcomed guests upon arrival, providing warm greetings and facilitating the check-in process efficiently.
• Collaborated with housekeeping to prioritize room assignments, ensuring timely availability for incoming guests.
• Delivered personalized service, anticipating guest needs and recommending local attractions and dining options.
• Managed online reservations and utilized property management systems to update guest information accurately.
• Maintained a tidy reception area, organizing brochures and promotional materials for guest convenience.
• Greet guests with a friendly demeanor and provide efficient check-in and check-out services, ensuring a seamless experience.
• Utilize advanced reservation software to manage room bookings, modifications, and cancellations accurately.
• Coordinate with other departments to fulfill guest requests promptly, enhancing overall guest satisfaction.
• Enhance guest experience by recommending personalized services and amenities that align with their preferences.
• Maintain a comprehensive knowledge of hotel facilities, local attractions, and transportation options for guest convenience.
• Provided exceptional customer service to guests, ensuring a positive first impression and lasting satisfaction.
• Managed group reservations and coordinated check-ins for conferences and events, accommodating special requests.
• Developed and implemented a streamlined check-in process, reducing waiting time by 20% during peak hours.
• Assisted in training new front desk staff members, ensuring adherence to service standards and procedures.
• Investigated and resolved billing discrepancies, resulting in improved accuracy and reduced financial errors.
• Efficiently checked guests in and out, maintaining accuracy in recording personal and payment information.
• Collaborated with the concierge team to arrange transportation, tours, and dining reservations for guests.
• Performed night audit duties, reconciling daily transactions and preparing reports for management review.
• Assisted in implementing an online booking system, resulting in a 15% increase in direct reservations.
• Responded promptly to emergencies and security concerns, following established protocols and ensuring guest safety.
• Managed a team of front desk associates, providing guidance and support to ensure exceptional guest service.
• Implemented new customer relationship management (CRM) software, improving efficiency in guest interactions.
• Collaborated with the sales department to create attractive package deals, resulting in a 10% increase in bookings.
• Developed and conducted training programs for staff on effective communication and conflict resolution.
• Led the implementation of a guest loyalty program, resulting in a 20% increase in repeat bookings.
• Provided multilingual support to international guests, ensuring clear communication and understanding.
• Coordinated with the housekeeping department to prioritize room cleanliness, maintaining high standards.
• Generated weekly occupancy reports, analyzing trends and making proactive adjustments to maximize revenue.
• Served as a liaison between guests and other hotel departments, ensuring efficient resolution of issues.
• Implemented an online chat system, reducing phone call volume by 30% and improving response times.
• Managed and operated a multi-line telephone system, efficiently handling inquiries and directing calls.
• Assisted guests with special requests and accommodations, including arranging transportation and room upgrades.
• Supported the sales team by providing information on room availability and rates for group bookings.
• Implemented a digital guest feedback system, resulting in a 15% increase in positive guest reviews.
• Coordinated with maintenance staff to ensure timely resolution of facility-related issues reported by guests.
• Managed the front desk operations, overseeing a team of receptionists and ensuring smooth day-to-day activities.
• Implemented a cloud-based property management system, improving efficiency in check-in and reservation processes.
• Developed and maintained relationships with corporate clients, resulting in a 25% increase in corporate bookings.
• Collaborated with marketing to create promotional packages and special offers to drive revenue growth.
• Led training sessions on customer service best practices, enhancing staff performance and guest satisfaction.
• Provided administrative support to the hotel management team, assisting with scheduling and correspondence.
• Assisted in coordinating VIP arrivals and departures, ensuring a personalized and memorable experience.
• Managed inventory and restocked supplies for the front desk area, optimizing operational efficiency.
• Contributed to the development of standard operating procedures (SOPs) for the front desk department.
• Participated in cross-training programs to improve skills and provide backup support to other departments.

Quantifying impact on your resume

• Include the number of guests you checked in and out each day to showcase your efficiency and multitasking capabilities.
• List the percentage of customer issues or complaints you were able to resolve successfully, reflecting your problem-solving skills and commitment to customer satisfaction.
• Specify the number of reservation calls you handled per shift, indicating your ability to manage high-pressure situations and maintain quality service.
• Mention the overall guest satisfaction score during your employment period as a measure of your contribution to enhancing guest experience.
• Highlight if your efforts led to an increased occupancy rate and by what percentage, signifying your impact on revenue generation.
• Quantify any upselling achievements such as additional services sold or upgraded rooms booked, demonstrating your sales skills.
• State the amount of documentation (reservations, invoices, etc.) processed daily to underline your detail orientation and organizational capacity.
• Note the number of languages you speak fluently if applicable, offering a numeric reflection of your linguistic capabilities and adaptability to serve international guests.

Writing your hotel front desk receptionist experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your hotel front desk receptionist career:

• Substitute experience with relevant knowledge and skills, vital for the hotel front desk receptionist role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the hotel front desk receptionist job
• Include an objective to highlight how you see your professional growth, as part of the company
• Resume Keywords
• Resume Buzzwords

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Recruiters hiring for hotel front desk receptionist roles are always keen on hiring candidates with relevant technical and people talents.

Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies.

Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment.

Here's how to describe your hard and soft skill set in your hotel front desk receptionist resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/ technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the hotel front desk receptionist job advert.

Find the perfect balance between your resume hard and soft skills with our two lists.

Top skills for your hotel front desk receptionist resume

Customer Service

Reservation Management

Check-In and Check-Out Procedures

Telephone Etiquette

Billing and Invoicing

Knowledge of Hotel Software

Hotel Facilities and Services Knowledge

Up-Selling Skills

Proficiency in Multiple Languages

Basic Accounting

Communication

Problem-Solving

Multitasking

Time Management

Interpersonal Skills

Attention to Detail

Adaptability

Don't go all over the place with your skills section by listing all keywords/ buzzwords you see within the ad. Curate both hard and soft skills that are specific to your professional experience and help you stand out.

Your resume education section can be a treasure trove of skills and experiences relevant to the role. Here are the best practices when it comes to featuring it on your resume:

• Highlight advanced qualifications, detailing the institution and duration.
• If you're currently pursuing a degree, mention your expected graduation date.
• Consider omitting unrelated degrees.
• If your academic journey boasts significant achievements, especially in research, elaborate on them.

What's more, shocasing relevant industry certifications can bolster your credibility, even if you lack extensive work experience.

To effectively present your certifications:

• Place pivotal industry certifications prominently in a dedicated section.
• If a certification is particularly impressive, consider featuring it near your name or within the header, summary, or objective.
• Provide details, where relevant, to underscore alignment with the role.
• Recent certifications should be given advantage, as they show your up-to-date knowledge.

Both education and certification sections highlight your commitment to professional growth, a trait valued by employers. Below, explore some of the most current and sought-after hotel front desk receptionist certifications to enhance your application:

Best certifications to list on your resume

• Hospitality Sales and Marketing Association International (HSMAI) - Certified Hospitality Sales Professional (CHSP)

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Coursework on Resume
• Major Minor on Resume

While some argue the resume summary or objective is outdated, these sections can effectively:

• Integrate pivotal hotel front desk receptionist keywords.
• Showcase your achievements.
• Clarify your motivation for applying.

The distinction lies in their focus:

• A resume objective emphasizes your career aspirations.
• A resume summary spotlights your career milestones.

Opt for a summary if you have a rich experience you wish to highlight immediately. Conversely, an objective can be ideal for those wanting to underscore their aspirations and soft skills.

For inspiration, we've curated samples from industry professionals to guide your resume summary or objective crafting:

Resume summary and objective examples for a hotel front desk receptionist resume

• Dynamic professional with over 10 years of experience in the hospitality industry and a proven track record in improving customer satisfaction. Skilled in multi-tasking, communication, and solving problems under high-pressure situations. Notable achievement: Implemented a new guest registration system that increased efficiency by 30%.
• Detail-oriented individual boasting a 7-year tenure in customer-focused roles, now eager to apply these skills as a Hotel Front Desk Receptionist. Equipped with an exceptional track record for solving complex issues and being a key player in team settings. Significantly improved customer retention rates during previous employment.
• Purpose-driven professional transitioning from a successful 5-year career in retail management, bringing a wealth of transferable skills including strong customer service, team leadership, and conflict resolution abilities. Achieved a 25% increase in store sales due to excellence in staff training and motivation.
• Adept administrative assistant with over 3 years of experience, seeking to leverage proven organizational and customer service skills in a Hotel Front Desk Receptionist position. Known for streamlining office operations and handling demanding client situations gracefully, leading to a time saving of 20% through process optimization.
• Enthusiastic graduate with a Bachelor's degree in Hospitality Management, aiming to utilize the learned theoretical knowledge to excel in a Hotel Front Desk Receptionist role. Committed to creating a welcoming guest environment and delivering first-rate service.
• Highly motivated recent high school graduate looking to start a career in the hotel industry as a Front Desk Receptionist. Aims to utilize strong interpersonal skills and dedication to customer satisfaction to create memorable guest experiences.

To further differentiate your hotel front desk receptionist application, consider adding sections like:

• Publications
• Hobbies (only if they align with the job or showcase relevant skills).

These sections can further demonstrate your technical acumen and interpersonal skills.

• Craft a hotel front desk receptionist resume that's easy to read and aligns with the role's requirements.
• The top third of your resume should clearly convey your unique value proposition for the hotel front desk receptionist role.
• Tailor your resume to the job, highlighting skills, achievements, and the tangible results of your efforts.
• Detail your certifications and technical skills to demonstrate proficiency with specific tools and technologies.
• The sections you choose should collectively present a comprehensive view of your professional expertise and personality.

Looking to build your own Hotel Front Desk Receptionist resume?

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Hotel Front Desk Agent Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Maintain an up to date working knowledge of all Zia Park amenities as well as any special events
• Adhere to established department and property policies and procedures
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Uses time efficiently and effectively to manage priorities
• Other duties as assigned by management
• Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
• Keep working area behind the front desk and PBX clean and clear of debris and clutter
• Perform simple bookkeeping activities, such as balancing cash accounts
• Maintain a neat and clean work station
• Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
• Compute bills, collect payments, and make change for guests
• Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
• Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
• When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
• Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests
• Interact with Hotel Sales Manager on bookings
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
• Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Greet and assist all guests entering or leaving the hotel
• Knowledge of basic accounting and city attractions
• Ability to deal professionally, courteously and tactfully with the public and coworkers
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to make change quickly and accurately
• Demonstrated accurate cash handling knowledge and experience
• Excellent telephone skills particularly related to customer service and sales
• Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc

7 Hotel Front Desk Agent resume templates

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• English language fluency
• Business writing acumen to originate and respond to correspondence
• Valid California Non-commercial Class driver’s license
• High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting
• Minimum Knowledge, Skills and Abilities Required
• Certificates and Licenses Required
• Greet customers immediately with a smile and sincere welcome. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Provide accurate information pertaining to outlet hours and local attractions
• Quickly check guests in/out and arrange for transportation if needed
• Verify and input credit cards for authorization using electronic acceptance methods
• Post charges to guest folios
• Prepare reports for Day Audit in accounting department
• Act as liaison between guest and security, guest services, engineering and other departments
• Summon guest services for assistance to escort guests to their rooms
• Operate fax machine and/or photo copier to send, receive, and copy
• File room registrations
• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
• Adhere to guest service requirement listed above
• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
• Operate a multi-line PBX system in an efficient and timely manner
• Remain updated and knowledgeable of all phone extensions and managers
• Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile
• Organize and deliver incoming mail and messages
• Complete shift checklist and submit to designate supervisor
• Handle, resolve, log and communicate guest complaints
• Follow and maintain proper credit procedures for all Ameristar guests. Any exceptions to credit procedures must obtain management approval
• Answer inquiries pertaining to hotel services, shopping, dining and travel directions
• Be knowledgeable of property events and phone extensions
• Maintain updated room availability and guest accounts, manually or by computer. Perform room availability “call around’s” to competitors
• Responsible for the confidentiality and security of guest information within the system
• Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Proficient in Box Office Ticketing system
• Proficient in LMS system
• Proficient in Concierge Program
• Effective in communication to all departments including efficiency in radio communication
• Familiar with safe handling of cleaning product, equipment and supplies
• Able to work flexible hours including evenings, weekends, holidays
• Effective communication with supervisor
• Deals with simple and complex concepts effectively
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Professional, personable manner, able to perform various duties at once
• Ability to effectively work independently and as part of a team
• Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies
• Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task
• Ability to work at a fast pace with a sense of urgency
• Outgoing personality and demonstrate friendliness and enthusiasm

Overnight Hotel Front Desk Agent Resume Examples & Samples

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Assist other departments, if necessary
• Ability to deliver exceptional guest service at all times
• Communicate with all departments regarding in house VIPs and any special needs
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
• Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Be knowledgeable of all emergency procedures and company policies
• This person must have good communication skills as well as the ability to lift, pull and push a moderate weight
• Responsible for taking reservations and accurately inputting into the computer system
• Answer inquiries of room rates, outlets and room locations
• Keep up to date with knowledge of phone system
• Handle all guests’ special requests in a professional manner
• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications
• Greets, registers, and assign rooms to guest
• Stock items in the retail shop
• Tender items for sale in the retail shop
• Six months related experience and/or training preferred; or equivalent combination of education and experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Must be able to read and write in English and have good verbal communicating skills
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions
• Exposure to unrestricted second-hand smoke in guest areas
• Greet, register, and assign rooms to guests of the hotel
• Keep records of room availability and guests' accounts using hotel computer systems
• Transmit and receive messages, using telephones or telephone switchboards
• Follow and complete items on Guest Services AM/PM checklist
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Explain proper use of keys system and insures the guests satisfaction with their room
• Audit current registration cards to computerized information
• Minimum of six months related experience and/or training; or equivalent combination of education and experience
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders

Related Job Titles

Hotel Front Desk Agent Resume Samples

A Hotel Front Desk Agent takes responsibility for registering guests, managing reservations , and providing information about rooms, rates, and amenities. Typical work activities seen on the Hotel Front Desk Agent Resume are – performing all check-in and check-outs tasks; managing online and phone reservations ; informing customers about payment methods and verifying their credit cards; registering guests by collecting necessary information; welcoming guests upon their arrival and assigning rooms; providing information about the hotel, rooms, rates, and amenities; maintaining updated records of bookings and payments; and responding to client’s complaints in a timely and professional manner.

Those seeking this job role should be able to mention on the resume the following skills and abilities – experience with hotel reservations software, good understanding of how travel planning website operates, customer service attitude; and excellent communication skills. A degree in the field of hotel management is seen on eligible resumes.

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Hotel Front Desk Agent Resume

Objective : As a Hotel Front Desk Agent, responsible for all involving Hotel guest check-in/check-out, which involves retrieving reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guest's accounts.

Skills : Excellent Verbal And Written Skills Communication Skills.

Description :

• Oversaw the efficient working of all Front Desk related activities and ensured proper workflow.
• Supervised Front Desk employees, Housekeeping staff, and Maintenance personnel.
• Worked directly with Area General Manager and all hotel staff to ensure the hotel runs properly and smoothly.
• Ensured corrective action is taken to resolve guest complaints and ensured superior guest service is delivered.
• Prepared, required daily paperwork, and provided reports to the Area General Manager.
• Trained all new employees in following proper hotel procedures.
• Trained all new Front Desk Staff on the Choice, Advantage system, and hotel operations.

Headline : Highly qualified Hotel Front Desk Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : MS Office, Communication Skills.

• Used Excel software, compile the Weekly Trip Sheet and Sunday's Trip Sheet.
• Maintained the utmost confidentiality with guests' personal information and privacy.
• Answered multi-line phone while simultaneously conducting all Front Desk duties Operate as Command Center for communication with all departments.
• Used of the cordless phone while conducting extra duties while away from the desk, such as rooming guests, valet service, parking cars, etc.
• Promoted positive guest relations to all individuals approaching the Front Desk Process guest arrivals and departures including all necessary.
• Greeted, Registered, and Assisted Guests Follow and Enforce Policies and Procedures Positive Guest Relations using promptness, courtesy, and efficiency.
• Computed and recorded special room requests.

Objective : As a Hotel Front Desk Agent Provide a critical first impression to our guests and have a natural passion for delivering exceptional service and Welcome and serve guests in person and over the phone every day.

Skills : Problem Solving Skills, Customer Service, Multitasking.

• Greeted guests and patrons as they arrived.
• Managed the registration process.
• Handled guest check-ins and check-outs appropriately.
• Operated hotel switchboard, took calls, and provided information and transferred calls.
• Handled telephone and fax messages for guests.
• Managed accurate accounting of all rooms.
• Provided guests with room keys and explained where their room was located.

Objective : As a Front Desk Agent, responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check-in and check-out processes, ensuring superior service to all guests and patrons of the Hotel and Casino.

Skills : Organizational Skills, Time Management, Effective Communication Skills.

• Represented the hotel to the guest throughout all stages of the guest's stay.
• Determined a guest's reservation status and identifies how long the guest will stay.
• Helped guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
• Answered all incoming phone calls and direct them to the appropriate departments, help to call guests with reservations, and also any special requests and accommodations they may have before they arrive.
• Verified the guest's method of payment and followed established credit-checking procedures.
• Placed guest and room information in the appropriate front desk racks and communicated this information to the appropriate hotel personnel.
• Worked closely with the housekeeping department in the keeping room status reports up to date and coordinated requests for maintenance and repair work.

Summary : Seeking a full-time Hotel Front Desk Agent position that will demonstrate my knowledge, capabilities, skills, and hardworking ability to benefit my employer and be of service to others.

Skills : Hotel Management, Attention to Detail.

• Handled confidential information, including guest records, with a high degree of integrity.
• Assisted with sales and marketing efforts as directed by the General Manager.
• Posted charges of room, food and beverage, phone, computed guest bills using the online system.
• Maintained the hotel's high standard of service and hospitality.
• Provided the maximum quality of service to the guests.
• Maintained accurate records including cash flows, registration cards, and property walks.
• Responsible for cash drawer contents and all other transactions during shift.

Objective : Seeking a Hotel Front Desk Agent position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Analytical Skills, Creativity, Problem Solving Skills.

• Maintained an inventory of room vacancies.
• Reserved rooms for small and large groups.
• Coordinated housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answered inquiries pertaining to hotel services, guest registration, travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Maintained guest room key storage, and maintenance and supervised access to safe deposit boxes.
• Worked closely with casino staff to ensure proper credits and payment are established.
• Ensured compliance with all department policies and procedures.

Summary : Motivated and highly productive Hotel Front Desk Agent professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.

Skills : Customer Service, Computer Skills, Time Management Skills, Organizational Skills, Data Entry.

• Consistently delivered excellent service and create positive relationships with guests to promote customer satisfaction and loyalty.
• Responsible for a variety of tasks, including food preparation, and customer service.
• Cleaned, labeled merchandise according to Serve Safe Food guidelines.
• Maintained an inventory of supplies and forms for front desk and inventory for all hotel room items.
• Processed guest arrivals and departures, including all necessary payments.
• Handled & coordinated room assignments and pre-arrivals, Handle guest's concerns.
• Answered department telephones within three rings, using correct greeting and telephone etiquette.

Objective : As a Front Desk Agent, responsible for providing prompt and efficient serving to our guests at the Front Desk. Experience in Working closely with Housekeeping and Reservation department to ensure rooms are assigned and cleaned/inspected on time.

Skills : Resolving Complaint, Communication Skills.

• Responsible for entering guest information over the phone, and in-person as needed.
• Checked guests into there room in a timely manner.
• Greeted guests upon arrival to the hotel, checked their reservation, secured their credit card, and provided the guest room key Served as the middle.
• Provided guests with excellent hospitality. Balanced cash drawer at the beginning and end of the day. Followed correct procedures while efficiently handling.
• Answered telephones made sure guests were fully satisfied.
• Answered multiple phone lines, scheduling, confirming, and pricing guest reservations and availability.
• Answered Questions about the hotel and casino sufficiently.

Headline : An effective and results-driven individual seeking to obtain a Hotel Front Desk Agent position in a professional environment. A positive attitude organized attention to detail and accuracy. Very customer service focused, with a desire to succeed in a fast-paced environment. Bringing strong clerical, written, and verbal communication skills to provide effective support to the office.

Skills : Communications Skills, Detail-Orientation, Customer Service.

• Answered the phone at the front desk to respond to current and prospective guests' needs.
• Greeted walk-in guests and guests with reservations upon their arrival in a warm and friendly manner.
• Performed duties in accordance with all credit and cash handling procedures.
• Resolved customer complaints and answer guest inquiries in connection with hotel services.
• Arrived to work on time, as scheduled.
• Attended all required monthly department meetings.
• Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining.

Headline : As a Hotel Front Desk Agent, responsible for efficient checking-in and checking-out procedures as well as providing the highest level of professional and courteous service to guests.

Skills : Microsoft Office, Excellent Verbal, And Written Skills Communication Skills, Multi-Tasking.

• Welcomed guests upon arrival in a pleasant fashion and completing checking-in formalities. Performed the identification process and providing courteous.
• Assisted guests over the phone in booking reservations and making an online payment.
• Confirmed booking with guests through email, phone calls, and fax.
• Reviewed account information and charges with guests during check-out.
• Verified that personal and payment information on guest accounts was accurate and complete.
• Greeted, registered, and assigned rooms to guests of the hotel.
• Registered and processed guests (check-in & check-out) -Assigned rooms -Accommodated guest requests -Experienced in customer service.

Table of Contents

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5 Amazing hotel front desk agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, hotel front desk agent: resume samples & writing guide, professional summary, employment history.

• Ensure all hotel policies and procedures are followed
• Answer phones and take reservations
• Provide information about local attractions and amenities
• Process payments and maintain financial records
• Handle guest inquiries and requests
• Ensure all guests receive outstanding customer service
• Ensure all safety and security protocols are followed
• Monitor hotel occupancy and availability

Do you already have a resume? Use our PDF converter and edit your resume.

Simon Edwards

• Assist other departments as needed
• Greet guests and check them in/out
• Maintain a neat and organized front desk area
• Update rates and other information in the computer system
• Manage and coordinate group bookings
• Respond to guest complaints and resolve issues

Quentin Grant

• Update guest profiles and complete necessary paperwork

Virginia Vaughn

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

hotel front desk agent Job Skills

For an hotel front desk agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Skills
• Front Desk Software
• Customer Service Skills
• Receptionist Skills
• Data Entry Skills
• Cash Handling
• Bookkeeping
• Organizational Skills
• Multi-tasking
• Reservation Software
• Hotel Management Software
• Hospitality Industry Knowledge
• Revenue Management
• Telephone Etiquette
• Inventory Management
• Point of Sale
• Reservation Management
• Front Office Management
• Front Desk Operations

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your hotel front desk agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Quinn Anderson

• Respond too guest complaints and resolve issuse
• Assist other departmentss as needed
• Maintain a neet and organised front desk area.
• Anser phones and take reservations
• Monitor hotel occupany and availablity
• Maintian a neat and organized front desk area.
• Respond to guest complainsts and resolve issuse
• Ensure all guest recieve outstanding customer service
• Update guest profiels and complete neccessary paperwok

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your hotel front desk agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Ulrich Miller

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

hotel front desk agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel front desk agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Marriott International Hiring Team

I am writing to express my interest in the Chief Hotel Front Desk Agent role at Marriott International. As a Hotel Front Desk Agent with 12 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Marriott International and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Hotel Front Desk Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Hotel Front Desk Agent Resume Sample

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Work Experience

• Medical, dental, and vision benefits
• PTO & Paid Holiday benefits
• Employee and Friends & Family hotel discounts
• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Considerable amount of customer service experience
• Consistent previous work history
• Greet customers immediately with a smile and sincere welcome
• Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion

Professional Skills

• Valid California Non-commercial Class driver’s license
• Valid California Non-commercial Class driver's license
• Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner
• Experience in Front Office or similar role within a luxury hotel environment
• Issuing and processing Marquee Rewards players’ cards
• Morning shifts start as early as (6:15am – 2:30pm)
• Evening shifts range within the hours of (1pm – 1am)

How to write Hotel Front Desk Agent Resume

Hotel Front Desk Agent role is responsible for training, travel, credit, education, transportation, basic, programming, benefits, intermediate, email. To write great resume for hotel front desk agent job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Hotel Front Desk Agent Resume

The section contact information is important in your hotel front desk agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Hotel Front Desk Agent Resume

The section work experience is an essential part of your hotel front desk agent resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous hotel front desk agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel front desk agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Hotel Front Desk Agent resume experience can include:

• Provide accurate information pertaining to outlet hours and local attractions
• Company matching 401(k) plan
• When assisting guests to room, inform guest of the hotel’s facilities and hours of operation
• Greet, register, and assign rooms to guests. Sort and rack incoming mail and
• To attend daily briefings & follow up on any pending items
• To provide a smooth check in and check out for all guests while at the same time taking care to ensure a comfortable stay

Education on a Hotel Front Desk Agent Resume

Make sure to make education a priority on your hotel front desk agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel front desk agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Hotel Front Desk Agent Resume

When listing skills on your hotel front desk agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical hotel front desk agent skills:

• Transporting guests locally
• Relay pertinent information regarding accommodations and assist with questions pertaining to and/or booking reservations
• Exclusive Team Members Only Pricing Program on Hilton Marketplace best pricing not available to the general public on top brands
• Review and become familiar with VIP’s and group folders, verifying proper blocking arrangements
• Frequently use a telephone, writing by hand
• Food & Beverage discounts during your hotel stays at Hilton (50% globally)

List of Typical Skills For a Hotel Front Desk Agent Resume

Skills for overnight hotel front desk agent resume.

• Exchange foreign currency, cash traveler’s checks and personal checks, balance cash bank and assume responsibility for safeguarding monies
• Obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night, transporting guests locally
• To ensure all takings for the day are correct, balanced and banked according to hotel policy and procedure
• To carry out any other functions and responsibilities as is directed by the Front Office Management to ensure the smooth running of the front desk
• 2-3 days (20-25 hrs)
• Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks
• Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds

Skills For Hotel Front Desk Agent Resume

• Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork
• Obtain and maintain a California Non-commercial Class license
• Obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night,
• Global hospitality leader with a trusted name and product-- Opportunities for growth & advancement throughout Hilton!
• PAID time off (PTO) per year
• Health Insurance options (medical, dental, vision, prescription)
• Income Protection Choices (life insurance, disability coverage)
• Special employee and friends & family rates at Hilton hotels (how's $35 per night sound?!)
• Special allowances for members when called away to serve in the Guard and Reserve Forces
• Available year-round work, not seasonal
• Be thoroughly familiar with all check-in and check-out procedures and the AM and PM checklist
• Acknowledge (verbally and by name when possible) and register guests, including verifying accommodations on the computer, obtaining vouchers when necessary, establishing guest credit via credit card or credit deposit, completing forms, entering information into the computer and programming room keys
• Contact various departments to fill guests’ needs
• Enter all guest information into the computer
• Make room changes for guests based on availability
• Handle and count large amounts of money accurately and efficiently
• Post charges to guest accounts; transfer charges/credits; run necessary computer reports
• Assist with luggage and storage and delivery concerns
• Anticipate and handle guest issues and concerns
• Escort VIP’s to rooms whenever possible
• Practice aggressive hospitality at all times
• Maintain updated room availability and guest accounts, manually or by computer. Perform room availability “call around’s” to competitors
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner
• To ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually
• To adhere to the departments and hotel’s policies and procedures as laid down and prescribed from time to time
• To be aware of all the promotions and functions within the hotel
• To ensure that long stay and regular guests are acknowledged and their preferences are actioned as well retained for future stays
• Team & Goal Orientated
• Employee and Friends & Family Travel Hotel Discounts

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