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What It Takes to Give a Great Presentation

• Carmine Gallo

Five tips to set yourself apart.

Never underestimate the power of great communication. It can help you land the job of your dreams, attract investors to back your idea, or elevate your stature within your organization. But while there are plenty of good speakers in the world, you can set yourself apart out by being the person who can deliver something great over and over. Here are a few tips for business professionals who want to move from being good speakers to great ones: be concise (the fewer words, the better); never use bullet points (photos and images paired together are more memorable); don’t underestimate the power of your voice (raise and lower it for emphasis); give your audience something extra (unexpected moments will grab their attention); rehearse (the best speakers are the best because they practice — a lot).

I was sitting across the table from a Silicon Valley CEO who had pioneered a technology that touches many of our lives — the flash memory that stores data on smartphones, digital cameras, and computers. He was a frequent guest on CNBC and had been delivering business presentations for at least 20 years before we met. And yet, the CEO wanted to sharpen his public speaking skills.

• Carmine Gallo is a Harvard University instructor, keynote speaker, and author of 10 books translated into 40 languages. Gallo is the author of The Bezos Blueprint: Communication Secrets of the World’s Greatest Salesman  (St. Martin’s Press).

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What Are Effective Presentation Skills (and How to Improve Them)

Presentation skills are essential for your personal and professional life. Learn about effective presentations and how to boost your presenting techniques.

At least seven out of 10 Americans agree that presentation skills are essential for a successful career [ 1 ]. Although it might be tempting to think that these are skills reserved for people interested in public speaking roles, they're critical in a diverse range of jobs. For example, you might need to brief your supervisor on research results.

Presentation skills are also essential in other scenarios, including working with a team and explaining your thought process, walking clients through project ideas and timelines, and highlighting your strengths and achievements to your manager during performance reviews.

Whatever the scenario, you have very little time to capture your audience’s attention and get your point across when presenting information—about three seconds, according to research [ 2 ]. Effective presentation skills help you get your point across and connect with the people you’re communicating with, which is why nearly every employer requires them.

Understanding what presentation skills are is only half the battle. Honing your presenting techniques is essential for mastering presentations of all kinds and in all settings.

What are presentation skills?

Presentation skills are the abilities and qualities necessary for creating and delivering a compelling presentation that effectively communicates information and ideas. They encompass what you say, how you structure it, and the materials you include to support what you say, such as slides, videos, or images.

You'll make presentations at various times in your life. Examples include:

Making speeches at a wedding, conference, or another event

Making a toast at a dinner or event

Explaining projects to a team 

Delivering results and findings to management teams

Teaching people specific methods or information

Proposing a vote at community group meetings

Pitching a new idea or business to potential partners or investors

Why are presentation skills important? 

Delivering effective presentations is critical in your professional and personal life. You’ll need to hone your presentation skills in various areas, such as when giving a speech, convincing your partner to make a substantial purchase, and talking to friends and family about an important situation.

No matter if you’re using them in a personal or professional setting, these are the skills that make it easier and more effective to convey your ideas, convince or persuade others, and experience success. A few of the benefits that often accompany improving your presentation skills include:

Enriched written and verbal communication skills

Enhanced confidence and self-image

Boosted critical thinking and problem-solving capabilities

Better motivational techniques

Increased leadership skills

Expanded time management, negotiation, and creativity

The better your presenting techniques, the more engaging your presentations will be. You could also have greater opportunities to make positive impacts in business and other areas of your life.

Effective presentation skills

Imagine yourself in the audience at a TED Talk or sitting with your coworkers at a big meeting held by your employer. What would you be looking for in how they deliver their message? What would make you feel engaged?

These are a few questions to ask yourself as you review this list of some of the most effective presentation skills.

Verbal communication

How you use language and deliver messages play essential roles in how your audience will receive your presentation. Speak clearly and confidently, projecting your voice enough to ensure everyone can hear. Think before you speak, pausing when necessary and tailoring the way you talk to resonate with your particular audience.

Body language

Body language combines various critical elements, including posture, gestures, eye contact, expressions, and position in front of the audience. Body language is one of the elements that can instantly transform a presentation that would otherwise be dull into one that's dynamic and interesting.

Voice projection

The ability to project your voice improves your presentation by allowing your audience to hear what you're saying. It also increases your confidence to help settle any lingering nerves while also making your message more engaging. To project your voice, stand comfortably with your shoulders back. Take deep breaths to power your speaking voice and ensure you enunciate every syllable you speak.

How you present yourself plays a role in your body language and ability to project your voice. It also sets the tone for the presentation. Avoid slouching or looking overly tense. Instead, remain open, upright, and adaptable while taking the formality of the occasion into account.

Storytelling

Incorporating storytelling into a presentation is an effective strategy used by many powerful public speakers. It has the power to bring your subject to life and pique the audience’s curiosity. Don’t be afraid to tell a personal story, slowly building up suspense or adding a dramatic moment. And, of course, be sure to end with a positive takeaway to drive your point home.

Active listening

Active listening is a valuable skill all on its own. When you understand and thoughtfully respond to what you hear—whether it's in a conversation or during a presentation—you’ll likely deepen your personal relationships and actively engage audiences during a presentation. As part of your presentation skill set, it helps catch and maintain the audience’s attention, helping them remain focused while minimizing passive response, ensuring the message is delivered correctly, and encouraging a call to action.

Stage presence

During a presentation, projecting confidence can help keep your audience engaged. Stage presence can help you connect with your audience and encourage them to want to watch you. To improve your presence, try amping up your normal demeanor by infusing it with a bit of enthusiasm. Project confidence and keep your information interesting.

Watch your audience as you’re presenting. If you’re holding their attention, it likely means you’re connecting well with them.

Self-awareness

Monitoring your own emotions and reactions will allow you to react well in various situations. It helps you remain personable throughout your presentation and handle feedback well. Self-awareness can help soothe nervousness during presentations, allowing you to perform more effectively.

Writing skills

Writing is a form of presentation. Sharp writing skills can help you master your presentation’s outline to ensure you stay on message and remain clear about your objectives from the beginning until the end. It’s also helpful to have strong writing abilities for creating compelling slides and other visual aids.

Understanding an audience

When you understand your audience's needs and interests, you can design your presentation around them. In turn, you'll deliver maximum value to them and enhance your ability to make your message easy to understand.

Learn more about presentation skills from industry experts at SAP:

How to improve presentation skills

There’s an art to public speaking. Just like any other type of art, this is one that requires practice. Improving your presentation skills will help reduce miscommunications, enhance your time management capabilities, and boost your leadership skills. Here are some ways you can improve these skills:

Work on self-confidence.

When you’re confident, you naturally speak more clearly and with more authority. Taking the time to prepare your presentation with a strong opening and compelling visual aids can help you feel more confident. Other ways to improve your self-confidence include practicing positive self-talk, surrounding yourself with positive people, and avoiding comparing yourself (or your presentation) to others.

Develop strategies for overcoming fear.

Many people are nervous or fearful before giving a presentation. A bad memory of a past performance or insufficient self-confidence can contribute to fear and anxiety. Having a few go-to strategies like deep breathing, practicing your presentation, and grounding can help you transform that fear into extra energy to put into your stage presence.

Learn grounding techniques.

Grounding is any type of technique that helps you steer your focus away from distressing thoughts and keeps you connected with your present self. To ground yourself, stand with your feet shoulder-width apart and imagine you’re a large, mature tree with roots extending deep into the earth—like the tree, you can become unshakable.

Learn how to use presentation tools.

Visual aids and other technical support can transform an otherwise good presentation into a wow-worthy one. A few popular presentation tools include:

Canva: Provides easy-to-design templates you can customize

Powtoon: Animation software that makes video creation fast and easy

PowerPoint: Microsoft's iconic program popular for dynamic marketing and sales presentations

Practice breathing techniques.

Breathing techniques can help quell anxiety, making it easier to shake off pre-presentation jitters and nerves. It also helps relax your muscles and get more oxygen to your brain.  For some pre-presentation calmness, you can take deep breaths, slowly inhaling through your nose and exhaling through your mouth.

While presenting, breathe in through your mouth with the back of your tongue relaxed so your audience doesn't hear a gasping sound. Speak on your exhalation, maintaining a smooth voice.

Gain experience.

The more you practice, the better you’ll become. The more you doanything, the more comfortable you’ll feel engaging in that activity. Presentations are no different. Repeatedly practicing your own presentation also offers the opportunity to get feedback from other people and tweak your style and content as needed.

Tips to help you ace your presentation

Your presentation isn’t about you; it’s about the material you’re presenting. Sometimes, reminding yourself of this ahead of taking center stage can help take you out of your head, allowing you to connect effectively with your audience. The following are some of the many actions you can take on the day of your presentation.

Arrive early.

Since you may have a bit of presentation-related anxiety, it’s important to avoid adding travel stress. Give yourself an abundance of time to arrive at your destination, and take into account heavy traffic and other unforeseen events. By arriving early, you also give yourself time to meet with any on-site technicians, test your equipment, and connect with people ahead of the presentation.

Become familiar with the layout of the room.

Arriving early also gives you time to assess the room and figure out where you want to stand. Experiment with the acoustics to determine how loudly you need to project your voice, and test your equipment to make sure everything connects and appears properly with the available setup. This is an excellent opportunity to work out any last-minute concerns and move around to familiarize yourself with the setting for improved stage presence.

Listen to presenters ahead of you.

When you watch others present, you'll get a feel for the room's acoustics and lighting. You can also listen for any data that’s relevant to your presentation and revisit it during your presentation—this can make the presentation more interactive and engaging.

Use note cards.

Writing yourself a script could provide you with more comfort. To prevent sounding too robotic or disengaged, only include talking points in your note cards in case you get off track. Using note cards can help keep your presentation organized while sounding more authentic to your audience.

Learn to deliver clear and confident presentations with Dynamic Public Speaking from the University of Washington. Build confidence, develop new delivery techniques, and practice strategies for crafting compelling presentations for different purposes, occasions, and audiences.

Article sources

Forbes. “ New Survey: 70% Say Presentation Skills are Critical for Career Success , https://www.forbes.com/sites/carminegallo/2014/09/25/new-survey-70-percent-say-presentation-skills-critical-for-career-success/?sh=619f3ff78890.” Accessed December 7, 2022.

Beautiful.ai. “ 15 Presentation and Public Speaking Stats You Need to Know , https://www.beautiful.ai/blog/15-presentation-and-public-speaking-stats-you-need-to-know. Accessed December 7, 2022.

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• 1. Communication Skills Basics of Communication
• 2. Syllabus Communication Skills • Definition • Process of communication • The level of communication • The flow of communication • Communication network • The importance of technical Communication
• 3. Definition • “Communication is the activity or process of expressing ideas and feelings or of giving people information and instructions”
• 4. Definition • The progression of transmission and interchange of ideas, facts, feelings or actions is known as “Process of Communication”. • It includes the giving; getting and sharing of information with others may be oral or written.
• 5. Process of Communication
• 6. Process of Communication • The word communication has its root in the Latin word “communicare”, which means “to share”. • In brief communication can be defined as the exchange of information, ideas, and knowledge between sender and receiver through an accepted code of symbols.
• 7. communicare
• 8. Process of Communication • The communication process consist of 5 steps • Ideation • Encoding • Transmission • Decoding • Response
• 9. Ideation • The process of communication begins with Ideation, which refers to formation of the idea or selection of a message to be communicated. It consist of what is to be communicated and is concerned with the content of message to be presented Message are generally of two kind Logical and emotional Logical message contains factual information, while emotional message consist of feelings and emotions
• 10. Ideation
• 11. Encoding • Encoding is the next step in communication under this, message are composed of symbols having translation of an already conceived idea by the sender into the message appropriate for the transmission • Wording of the message may be different for different methods of communication to be used.
• 12. Encoding
• 13. Transmission • Transmission refers to the flow of the message over the chosen channel • Transmission confirms the medium selected during the process of encoding and keep the communication channel free from interferences or noise, so that the message reaches the receiver without any disturbances or distraction
• 14. Transmission
• 15. Decoding • Decoding is the reverse of encoding it is the process of converting a message into thoughts by translating the received message into an interpreted meaning. It is important to note that it is the message that is transferred and not the meaning • Effective decoding is very important for effective communication as any mis-interpretation of a message leads to communication distortion
• 16. Decoding
• 17. Response • Response is the last stage of communication process. It is the last stage of communication process. It is the action or reaction of the receiver to the message. It helps the sender to know that the message was received and understood. • •Response is thus the key to communication as the effective communication depends on how congruent the receivers response is with the meaning intended by the sender.
• 18. Response
• 19. Language as A Tool of Communication • Effective communication is made possible with the help of language. • It requires reasonably good command over language. Language employs a combination of words to communicate ideas in a meaningful way. • By changing the word order in a sentence, you can change its meaning, and even make it meaningless.
• 20. Language as A Tool of Communication
• 21. Characteristics of Language • According to the ideas put forward by eminent linguists: • Language is Artificial • Language is created by people. • It does not exist in isolation or outside the minds of people. • It is created by human as they need it. Every symbol is attached to a particular thought or thing, called a referent which is created by humans. That’s why language is Artificial.
• 22. Language is Artificial
• 23. Characteristics of Language • Language is Restricted • When we translate our thoughts into language, some meaning is lost in the process. • No symbol or word can transmit the exact reality. That is one reason you sometimes find yourself saying that you cannot find words to express your feelings. • This is because language is restricted. In other words, it has limitations.
• 24. Language is Restricted
• 25. Characteristics of Language • Language is Abstract • Language is abstract as it represents generalized ideas of things or thoughts. The idea which the word represents is different every time. A ‘table’ can be of different shapes and sizes, and still be called a table. This happens because meanings get associated with symbols and users keep expanding the range of meanings.
• 26. Language is Abstract
• 27. Characteristics of Language • Language is Arbitrary • There is no direct relationship between a word and the idea or object it represents because language keeps on changing to include new concepts and words can attach a number of specific and arbitrary meanings.
• 28. Language is Arbitrary
• 29. Characteristics of Language • Language is Creative • Language is very creative and it can create wonder. Every year number of words can be added; taken from different languages through the following processes: • 1. Borrowing - taking over words from other languages like ‘alcohol’ form ‘Arabic’ • 2. Constructing Portmanteau Words – words made by combining the sound and meaning of two different words (netiquette = net + etiquette) • 3. Back Formation – where a word of one type, usually a noun is reduced to a word of another type, usually a verb like ‘opt’ from ‘option’
• 30. Language is Creative
• 31. Characteristics of Language • Language is Repetitive • Any language has characteristic of repetition and redundancy. • This may make or mar the communication. • Moreover excessive and unnecessary repetition may lead to verbosity or wordiness without contributing to the meaning.
• 32. Characteristics of Language
• 33. Characteristics of Language • Language is Recursive • Recursiveness is the characteristic of language which enables you to generate any number of sentences using the same basic grammatical templates. • It also allows you to express any idea, thought or feeling using the same finite vocabulary.
• 34. Language is Recursive
• 35. The level of Communication • Human communication takes place at a various levels  Extra-personal  Intrapersonal  Interpersonal  Organizational  Mass Communication
• 36. Extra personal • The communication between Human beings and non human entity is extra-personal communication • Ex:-When your pet dog comes to you wagging its tail soon as you return home from the work, it is an example of extra-personal communication • This form of communication requires coordination and understanding between the sender and the receiver.
• 37. Extra personal
• 38. Extra personal
• 39. Intrapersonal Communication • This type of communication takes place within the individual. • We know that the brain is linked to all the parts of the body by electrochemical system • For ex, when you begin to feel hot this information is sent to brain and you may decide to turn on the cooler, responding to instruction sent from the brain to the hand. In this case the relevant organ is the sender, electrochemical impulse is the message and the brain is the receiver next the brain assumes the role of the sender and sends feedback that you should switch on the cooler. • Thus the process is complete This kind of communication which pertains to thinking is known as Intrapersonal Communication.
• 40. Intrapersonal Communication
• 41. Interpersonal Communication • Interpersonal communication differs from the other forms of communication in that there are few participants involved, the interact ants are in close physical proximity to each other, there are many sensory channels and the feedback is immediate
• 42. Interpersonal Communication
• 43. Organizational Communication • Communication in an organization takes place at different hierarchical levels. • It is extremely necessary for the sustenance of any organization Since a large peoples are involved in a organization the need of communication becomes greater in an organization. • This kind of communication can be further divided into:
• 44. Organizational Communication
• 45. Internal operational • All communication that occurs within an organization is classified as internal- operational
• 46. External Operational • The Work related communication that an organization does with the people outside the organization is called external-operational.
• 47. Personal • All communication in an organization that occurs without purpose as far as business is concerned is called personal communication
• 48. Mass Communication • For this kind of communication we require a mediator to transmit information. • There are several mass media such as, television, newspaper, books which mediates such communication. • Oral communication through mass media requires some equipments, such as microphones, amplifiers etc. and the written form needs print media or visual media.
• 49. Mass Communication
• 50. Characteristics of mass communication • Large reach: Mass media communication reach audience scattered over wide geographical area • Impersonality: This kind of Communication is largely impersonal as the participants are unknown to each other • Presence of gate: Mass communication needs additional person, Institution or organization to convey message from the sender to receiver
• 51. Characteristics of mass communication
• 52. Flow of Communication • Information flows in an organization both formally and informally The term formal communication refers to communication that follows the official hierarchy. • Formal communication can flow in various directions-Downward, upward, lateral, Diagonal
• 53. Flow of Communication
• 54. Downward Communication • Downward Communication flows from a manager, down the chain of command. When manager inform, instruct, advice or request their subordinates, the communication flow in a down pattern. • Downward communication can take any form- memos, notices, face to face interactions, or telephonic conversations however this should be adequately balanced by an upward flow of communication.
• 55. Downward Communication
• 56. Upward Communication • When subordinate sent report to inform their superiors or to present the findings and recommendations the communication flows upward. • This type of communication keeps the manager aware of how employee feel about their job, colleagues and the organization in general.
• 57. Upward Communication
• 58. Horizontal Communication • This form of communication takes place among peer groups or hierarchically equivalent employee. • Such communication is often necessary to facilitate coordination, save time and bridge communication gap among various departments. Generally this form of communication is in formal and can by pass the formal hierarchical channel and expediteaction
• 59. Horizontal Communication
• 60. Diagonal Communication • Diagonal or cross-wise communication flows in all direction and cuts across functions and levels in an organization. • For ex, when a sales manager communicates directly with the vice precedent, who is not only in a different division, but also at a higher level in the organization, they are engaged in diagonal communication. Though this type of communication deviates from the normal chain of command ,there is no doubt that it is quick and efficient
• 61. Diagonal Communication
• 62. Communication Networks • A variety of pattern emerge when communication combines through vertical and horizontal channels. • These patterns are termed as Communication networks
• 63. Formal Network Models • Chain Network:- The chain network represents a vertical hierarchy in which communication can flow upward or downward. We can find this type of network in direct line of authority communications with no deviations
• 64. Y-Network • Y-Network:-The y- Network is in effect a multi –level hierarchy and a combination of horizontal and vertical level of flow If we turn the Y upside down, we see two subordinates reporting to one senior
• 65. Wheel Network • Wheel network : refers to several subordinates reporting to a superior. This is a combination of horizontal and diagonal flow of communication, but here the subordinates are of equal ranks all of them report to one senior and without any interaction between themselves.
• 66. Circle Network • The circle network allow the employees to interact with adjacent members but no further. • There is vertical communication between superiors, and horizontal communication at lower level
• 67. All Channel Network • The all channel network, which is least structured, enables each employee to communicate freely with the others there is no restriction as on who can communicate with whom. All are equal as no employee formally or informally assumes a leading role. • Hence everybody’s view are equally and openly shared
• 68. Informal Network Model • Besides flowing through the formal network, communication in an organization can also travels along an informal network- the grapevine.
• 69. Single Strand • In single strand the message is passed from one person to another personal along a single strand
• 70. Gossip • In the gossip network one person passes information to all others
• 71. Probability Network • Probability type of network each person tells other at random
• 72. Cluster • In cluster network the flow of information is passed by selected peoples to selected few of the others.
• 73. Advantages of Grapevine communication • Not expensive • Rapid • Multidirectional • It can resolve conflict • Serves as an outlet for anxiety ,worries, frustration • Voluntary and unforced
• 74. Dis-advantages • Reveal some degree of error • Be harmful in case of base less or imaginary • Lead to mis- understanding because of incomplete information • Can caused a damage to organization because of its of excessive swiftness at times
• 75. Characteristics of General and Technical communication GENERAL COMMUNICATION TECHNICAL COMUNICATION CONTAINS A GENERAL MESSAGE CONTAINS A TECHNICAL MESSAGE INFORMAL IN STYLE AND APPROACH FORMAL IN STYLE NO SET PATTERN OF COMMUNICATION FOLLOWS SET PATTERN MOSTLY ORAL BOTH ORALAND WRITTEN NOT ALWAYS FOR A SPECIFIC AUDIENCE ALWAYS FOR A SPECIFIC AUDIENCE DOESN’T INVOLVE TECHNICAL VOCABULARY, OR GRAPHICS FREQUENTLY INVOLVE JARGONS, GRAPHICS, ETC
• 76. Importance of Technical Communication • Technical communication plays a pivotal role in an organization, whether it is a business enterprise, an industry, or an academic institution. • All managerial or administrative activities involves communication, be it is planning, organizing, recruiting, coordinating, or decision making. • The success of an organization largely depend upon the quality and quantity of information flow through its personal. The various types of communication not only helps an organization to grow, but also enables the communicator to develop certain attributes.
• 77. Importance of Technical Communication
• 78. Technical communication can be divide into 2 –parts • Oral & Written ORALCOMMUNICATION WRITTEN COMMUNICATION FACE TO FACE CONVERSATIONS MEMOS TELEPHONIC COVERSATION LETTERS MEETINGS EMAILS CONFERENCES FAXES PRESENTATIONS CIRCULARS GROUP DISCUSSIONS REPORTS INSTRUCTIONS MANUALS
• 79. Importance of Technical Communication • It is not necessary that all forms of communication exists in an organization • How ever a organization gets organized because of its communication • It is Impossible for an organization to survive without communication therefore its importance cannot be ignored.
• 80. Books Effective Communication: Skills and Strategies to Effectively Speak Your Mind Without Being Misunderstood- by Keith Coleman
• 81. Books Communication Skills Training: A Practical Guide to Improving Your Social Intelligence, Presentation, Persuasion and Public Speaking (Master Your Communication and Social Skills) Kindle Edition by Ian Tuhovsky
• 82. Books Communication Skills by Sanjay Kumar
• 83. Ted Talks • How to be Heard: Secrets for Powerful Speaking and Listening - Julian Treasure • https://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people _want_to_listen?utm_campaign=tedspread&utm_medium=referral&utm _source=tedcomshare
• 84. Ted Talks • The Power of Communication Nina Legath • https://www.ted.com/talks/nina_legath_the_power_of_comm unication?utm_campaign=tedspread&utm_medium=referral &utm_source=tedcomshare
• 86. Thanks..

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Communication Skills Class for Middle Schoolers

Communication skills class for middle schoolers presentation, free google slides theme and powerpoint template.

Learning to communicate effectively and assertively is one of the skills that will help us the most in the development of our lives. Teach this important lesson to your middle school students with this elegant template in blue tones, in which you will find the ideal structure to explain what the lesson is about, define the features of communication, give them some tips and propose exercises for them to test their skills. Everything is almost ready, you just have to add your content to the different resources and we guarantee that your class will be a success.

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Communication Skills

Jan 03, 2020

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Communication Skills. Dr. Hassan Abdalla. Agenda. General Communication Skills Oral Communication Skills (Presentation in class) Writing & Referencing Group Interactions Leadership & Management. Oral Communication Skills. Your voice How you say it, is as important as what you say

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Presentation Transcript

Communication Skills Dr. Hassan Abdalla

Agenda • General Communication Skills • Oral Communication Skills (Presentation in class) • Writing & Referencing • Group Interactions • Leadership & Management

Oral Communication Skills • Your voice • How you say it, is as important as what you say • Body language • Your body movements express what your attitudes and thoughts really are • Appearance • First impressions influence the audience's attitudes to you

Oral Communication Skills – Making a Presentation • Human attention is the scarcest resource -- Herbert Simon [Nobel 1972, Turing 1975] • Short-term memory: ~ 7 simple things • Audience may get 1 or 2 from your talk • reinforce the core message, not details • Build a thread to help comprehension

Making a Presentation 1. Strategy • Understand your purpose and role • Tailor your message to the audience • Develop a logically compelling case for your plan 2. Structure • Clear introduction • Use only one idea per slide • Good conclusions slide 3. Style • Keeping your audience's interest 4. Supplement • Use Exemples, Questions, Visual Aids etc

Delivering a Presentation • Greet the audience • “Tell the audience what you are going to tell them, then tell them, at the end tell them what you have told them” -- Zuchermann W. [1979] • Nervousness & Comfort Zone • Humor is very useful; prepare a couple of puns and jokes beforehand • Introduction to the topic & yourself • Begin with a slow, well-prepared introduction

Delivering a Presentation • Speak clearly. Don't shout or whisper - judge the acoustics of the room • Don't rush, or talk deliberately slowly. Be natural - although not conversational. • Deliberately pause at key points • Never read from a script / slide • Keep to the time allowed. If you can, keep it short. • It's better to under-run than over-run

Delivering a Presentation • To make the presentation interesting, change your delivery: • speed • pitch of voice • Use your hands to emphasize points • Look at the audience as much as possible • Don't fix on an individual • Use Illustrations, Graphs, Numbers to explain complex ideas • “A picture is worth 1000 words”

Delivering a Presentation • Strong Conclusion • Questions • Listen very carefully • Repeat the question and make sure you got it right • Answer clearly “Most people answer different questions than asked!”

Presentation: Comm. Mistakes • Facing the display screen behind you and talking to it • Stand in a position where you obscure the screen • Move about too much • Slides are not clear, text too small to read • Too much text on a slide • Inappropriate colors on the slide • Annoying animations, sound effects or pictures • Room Lighting

Writing & Referencing • “Written communication is the ability to communicate effectively in writing with a range of audiences” : • in a variety of modes (e.g., persuasion, argument, exposition) • using a number of different means (e.g., graphical, statistical, audio-visual and technological).

Writing & Referencing • Two objectives of Writing to a reader: • Must convey a clear and unambiguous message • Must produce goodwill • To achieve these two objectives, the writer must write: • Clearly • Coherently • Concisely • Correctly; with • Courtesy; and • Confidence

Writing Background Skills • Written communication requires background skills such as: • academic writing • revision and editing • critical reading • presentation of data

Academic Writing • Writing in order to • analyze a topic closely • develop a point of view in relation to that topic through research and thought • persuade your reader that the point of view you have developed is well supported by the ideas and information you present • Create a clearly structured document that presents an account of what has happened in a practical session or as part of an experiment • Example: an essay, poster, paper or thesis and technical report

Revision and Editing • Applying techniques to improve • Writing • Presentation • Proofreading for • Spelling • Grammar • Style.

Critical Reading • An awareness of • the content of the message • the style and method of communication, • understanding of how the content and method combine to create the meaning of the message • Example: results published in a scientific paper may be given more credibility than results presented at a departmental seminar • Actively listening, reading or viewing information to gain a complete and accurate understanding of the communicated message • Example: extracting specific detail from an academic paper

Presentation of Data • An understanding of the use of • Images • Graphs • Other methods • Example, using appropriate graphing techniques in a scientific report, or well-chosen graphics to convey a concept).

Examples of “Bad Writing” • "Teaching is like a disease; those of you who have it are lucky, you are blessed,”(From the New York Times, Jan 18, 1989) • Dear Fellow Resident: Washington is a city that only cares about one thing: money, power and politics (The Washington Weekly, Oct 3, 2007) • TODAY'S QUESTION: Efforts to make English the official language is gaining strength throughout the U.S. What is your reaction? (N.Y. Daily News) • Word processors are replacing the steno pad and ballpoint for many secretaries. Several thousandare to convene in Kansas City. (Kansas City Times)

Group Interactions - Incentives • “A group is two or more persons who are interacting with one another in such a manner that each person influences and is influenced by each other person” (Shaw M E 1976) “Two heads are better than one” .

Group Interactions - Benefits • Student’s viewpoint, some of the real positives of • tackling a problem in a group include: • finding out someone else’s viewpoint, approach, idea or perspective • spreading the workload amongst the group • combining talents and using people’s particular strengths to the best advantage • helping individuals to discover what they know and what they have yet to discover

Group Interactions - Benefits Educational perspective, working in groups is valued because it: • gives opportunities for students to develop generic skills such as: • Team work • Negotiation • Cooperation • Leadership • promotes collaborative learning • allows a topic to be explored in greater breadth and depth • enables the construction of authentic workplace problems • encourages deep, higher level thinking

Problems in Group Work • Group members not contributing • Very quiet group members • Over-talkative group members • An individual who dominates • People missing meetings • Misinterpreting the task • Getting off task

Interpersonal Skills • Smile • Be appreciative • Pay attention to others • Practice active listening • Bring people together • Resolve conflicts • Communicate clearly • Humor • See it from their side • Don't complain

Ideal Group Roles • Facilitator • Responsible for chairing meetings. • Timekeeper • Makes sure the meeting runs to time. • Recorder/note-taker • Takes and distributes the minutes of the meeting. • Devil’s advocate • Someone who argues against the group’s position, to help determine the validity of that position. • Team player • Gives support to other roles by enthusiastic following.

Leadership & Management • “Leadership is a process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task” --Chemers, M. M. (2002) • “Management is a kind of leadership in which the • achievement of organizational goals is paramount.“-- Zaleznik, A. (1977). • Management involves power by position. • Leadership involves power by influence.

Telling & Selling • A salesperson can’t sell a product to a customer • without information. • The same salesperson won’t sell anything by only • giving the customer product information. • The information must accompany a sales pitch explaining the benefits of the product. • For trainers, the product is knowledge and/or skills.

Guiding and Directing Unlike telling and selling, guiding and directing are polar opposites

Fears in Group Management • Challenging to move from directing to guiding • There is a fear of losing control that drives many • folks to direct the class • The trick to classroom management is learning to balance the flexibility required to meet learners’ needs with the ability to refocus the class.

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Communication Skills. Tutor Training. Tutoring Communication Skills. Clearly expressing your subject material Developing new ways to get the point across Building rapport Listening effectively Recognizing/using verbal & nonverbal cues Asking questions Patience. Communication of Ideas.

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Communication Skills. Communication : The ______________ of thoughts, feelings, beliefs, and wants between two or more people. Communication Skills. Communication Skills.

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4. Communication Skills. Learning Objectives. Explained the importance of collaborative, two-way communication in personal selling. Explain the primary types of questions and how they are applied in selling.

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Communication skills. Learning Development Service www.qub.ac.uk/sgc/learning. Communication. Define communication. Work in pairs to come up with a definition of communication. Communication.

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Exchanging ideas or knowledge. Communication Skills. Dr. Nivin Sharaf MD LMCC. Factors influencing patient-doctor relationship. Patient. Physical Symptoms. Psychological. Medical Care. Doctor. Physical Symptoms. Psychological. Personality. Training in communication skills.

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Exchanging ideas or knowledge. Communication Skills. Dr. Nivin Sharaf MD LMCC Dr. Karima Zaid. Factors influencing patient-doctor relationship. Patient. Physical Symptoms. Psychological. Medical Care. Doctor. Physical Symptoms. Psychological. Personality.

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Communication Skills. Defining Communication. Section 8.1 Objectives The six primary elements of communication How to arrange the setting for a business meeting How to use listening skills to improve your understanding of messages Three blocks to listening with understanding

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Communication Skills . Defining Communication. Communication . The process of exchanging information, ideas, and feelings. Good communication is essential to developing interpersonal relations and conducting successful business activities. Six Primary Elements of Communication.

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COMMUNICATION SKILLS. Think of a time when somebody has completely misunderstood what you were trying to convey WHAT WENT WRONG?. The Goal of This Workshop. What is the Purpose of Communication?. To get your message across to others clearly and unambiguously

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Communication Skills. Communication Skills Overview. Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood. Most common ways to communicate. Visual Images.

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