AWS Newbies

AWS Support Plans

There are 5 tiers to AWS Support Plans : Basic , Developer , Business , Enterprise On-Ramp , and Enterprise . Depending on the plan you select, you receive different support resources.

For example, only Enterprise level plans provide Technical Account Manager (TAM) and Support Concierge access. TAMs provide proactive best practices guidance, and help you develop and run AWS solutions. Support Concierge provides account and billing analysis to help cut costs.

The pricing range from Free to “starting at” $15,000/mo, so there is definitely a big difference in pricing.

For the support you receive, Business is probably the best bet for many of the support plan related questions, when you consider the price ($100/mo vs $15,000/mo for Enterprise) and the support SLA of 24×7 support with 1 hour response to urgent support cases.

Support Plans are important part of Certified Cloud Practitioner Exam , so it’s important that you can identify the different levels, and what kind of services each level entitles you to.

These two pages provided by AWS are critical to go through:

  • Compare AWS Support Plans (AWS)
  • AWS Support Plan Pricing (AWS)

This is a VERY bare-bones comparison between the different support plans, but I highly recommend you check out the above pages to get the more in-depth information for the certification exam (or to make a decision on which support plan to choose for your organization).

  • Customer service for account and billing questions only
  • Access to AWS Community Forums
  • Cost: Higher of $29/mo or 3% of monthly usage (scales with use)
  • Use: Experimenting with AWS
  • SLA: 12-14 hours at local business hours
  • Cost: Higher of $100/mo or 10% of monthly usage for first $10k, 7% for $10~80k, 5% for $80~250k, 3% of $250k+ (scales with use)
  • Use: Production use of AWS
  • Full access to AWS Trusted Advisor for optimizing infrastructure
  • AWS Support API access for support case automation
  • 1 hour response time to urgent support cases
  • Provides support with common 3rd party applications

Enterprise-On-Ramp

  • Cost: Higher of $5,000/mo or 10% of monthly usage
  • Use: Production and/or business-critical use of AWS
  • Comes with all the features of the Business Plan
  • Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions
  • 30 min response to critical support cases (with priority)
  • Cost: Higher of $15,000/mo or 10% of monthly usage for first $150k (scales with use)
  • Use: Mission-critical use of AWS
  • Comes with all the features of the Enterprise On-Ramp Plan
  • Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions (assigned a single TAM)
  • Support Concierge: billing and account analysis
  • 15 min response to critical support cases (with priority)

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AWS support plans comparison: How to for business

Selecting the right AWS support plan is a critical decision that can profoundly impact the performance, reliability, and overall success of your cloud operations. Navigating through the array of AWS support plans requires a good understanding of their features, costs, and the specific needs of your team.

In this article, we review the AWS support plans available from AWS, providing valuable insights and a step-by-step approach for businesses to make informed choices tailored to their unique requirements. From basic support to premium offerings, this article serves as your go-to resource for unravelling the intricacies of AWS support plans and optimising your cloud journey.

AWS Health check

What is your AWS Support plan currently?

When I speak to businesses about this, they often have a number of things in place for AWS support which can include:

  • AWS basic - Free support plan (Some might have the developer support package)
  • A team member or consultant/contractor who has AWS knowledge
  • Multiple cloud management tools they use to get a picture of their ongoing cloud usage

It's usually an approach that has evolved over time and was fine when AWS was initially put into the business, but over time the cracks are starting to show.

CloudOps provides unified cloud management with all the features you need for your team to manage the cloud and move towards a NoOps (No Operation) approach . So in this article, we compare Amazon support with CloudOps packages.

AWS support plans comparison

AWS provides a handy Support Plan Wizard to help you determine which plan is currently right for you. You can also view your current support plan in the AWS Management Console under Support > My Support Plans .

There are four different AWS support plans: Basic, Developer, Business, and Enterprise . All the details to compare the AWS support plans available directly from AWS are available here .

  • Basic support is free and provides access to AWS documentation, forum, and community resources. You can also create support cases with AWS Support, but you will be charged for phone or chat support.
  • Developer support costs $29 per month and provides all the features of Basic support, plus 24/7 access to AWS Support and one-on-one guidance from AWS solution architects.
  • Business support costs from $100 per month and provides all the features of Developer support, plus 24/7 access to AWS Support and account management features.
  • Enterprise support costs from $15,000 per month and provides all the features of Business support, plus additional features such as AWS Trusted Advisor and AWS Support API.

Note: There is also Enterprise on-ramp ( Enterprise On-Ramp package ) as a feeder for Enterprise support (Not covered here)

AWS also offers a variety of add-on support plans for different services, such as Amazon DynamoDB, Amazon ElastiCache, and Amazon RDS.

Which AWS Support plan is right for you?

The answer to this question depends on your needs and budget. If you are just getting started with AWS, the Basic support plan may be all you need. If you are using AWS for mission-critical applications, you may need the Enterprise support plan but the cost is a killer.

Most of our customers needed the features of the higher-level packages but in a more effective manner tailored to their business needs. You can find out more about their experiences here and read case studies about why they use CloudOps for their cloud management .

To help you decide which AWS Support plan is right for your business, we have created a comparison below of the different features offered by each plan.

Book a Test Drive Online - The test drive is not a software demo, it’s a briefing before we hand you the keys!

Basic support:.

  • AWS documentation
  • AWS community resources
  • Create support cases with AWS Support
  • Phone or chat support (charged separately)

Developer support:

  • All features of Basic support
  • 24/7 access to AWS Support
  • One-on-one guidance from AWS solution architects

Business support:

  • All features of Developer support
  • Account management features

Enterprise support:

  • All features of Business Support
  • AWS Trusted Advisor
  • AWS Support API

Add-on support plans (At additional cost):

  • Amazon DynamoDB
  • Amazon ElastiCache

As you can see, the AWS support plans offer a variety of features and levels of service. The plan that is right for your business will depend on your specific needs and budget.

If you dig into the detail of the AWS support plan pricing, the thing that puts most small to medium enterprises off this approach is the cost model. We have written extensively about this in our article comparing the market and what's available from AWS directly, partners and IG CloudOps .

Comparing AWS support plan components

What is core to a good AWS support plan? The requirements for this will vary slightly from business to business but in our opinion, the core features of any AWS support services should be:

  • Automated cloud management processes: the cloud runs 24/7 so your cloud management also needs to. For more on this read our article about cloud management software
  • Out-of-hours support: Outages can happen at any time so you need a level of assisted support for out-of-hours events
  • Technical account manager: Picking up any queries you have about AWS and coordinating things like account management, audits etc...
  • Support & advisory services: Access to AWS experts when you need them for advice and consultancy around your cloud infrastructure/plans

So let's look at these in a bit more detail.

Do you need automation & out of hours support?

The cloud is up 24/7 but a consultant or most support services are not. If a production system is impaired in or out of hours you need it resolved before it impacts the business.

This is why CloudOps is firstly cloud management software that brings together a set of tools to provide infrastructure event management. With 24/7 assisted support for any out-of-hours events, you know you have cover whenever something happens.

Do you need a technical account manager (TAM)?

Your AWS support plan should give you access to a technical account manager. AWS TAMs can help you with various tasks, such as:

  • AWS best practices
  • Account health checks
  • Become a trusted advisor
  • Co-ordinating packages of work
  • Escalation contact

The technical account manager role is really important, as it should give you a sounding board and a secondary point of contact on your account that remains consistent. 

Do you need AWS Support & Advisory services?

Most organisations get a bit too focused on this area of their support plan. This then translates into paying expensive consultants/contractors, who are hard to find , for their expertise in a specific area. CloudOps has additional bolt-on services for support and advisory services. Nearly all our customers are able to drastically reduce the amount of consultancy/support they need with CloudOps and just take a bolt-on package for the year for those additional needs.

When you automate your cloud management and move towards robust, efficient cloud deployments, then your ongoing support needs will come down. Remove the firefighting and get back to concentrating on your business goals.

Get CloudOps Starter (CloudOps  Starter - Free cost visualization ) for free or book a test drive of CloudOps  and change how you manage the cloud.

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How do I sign up for an AWS Support plan?

I'd like to speak with AWS support engineers about my resources. How do I sign up for an AWS Support plan?

To sign up for an AWS Support plan, you must sign in with:

AWS account root user credentials

AWS Identity and Access Management (IAM) user credentials with access permissions for AWS Support plans. For more information, see Manage access for AWS Support Plans .

To sign up for an AWS Support plan, do the following:

  • Open AWS Support Plans .
  • (Optional) On the Support Plans page, compare the Support plans. For pricing information, see AWS Support Plan pricing . Under AWS Support pricing example , choose See examples , and then choose one of the Support plan options to see the estimated cost.
  • Choose Review downgrade or Review upgrade for the plan that you want.** Important:** If you have an Enterprise On-Ramp or Enterprise Support plan, on the Change plan confirmation dialog box, choose Contact us , fill in the form, and then choose Submit .
  • For Change plan confirmation , expand the support items to see the features included with the plan. Under Pricing , you can view the projected one-time charges for the new Support plan.
  • Choose Accept and agree .

If the Support plan that you choose has a monthly cost associated with it, then your payment method is automatically charged the prorated monthly cost according to the days remaining in the current month. When this charge is processed, your AWS Support subscription is activated within a few hours.

To learn about the benefits and costs of the available AWS Support plans, visit AWS Support .

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Wendy's 'dynamic' fiasco

How the fast-food chain botched the rollout of its "dynamic pricing" plan

It's weird to think about walking into a fast-food restaurant without knowing how much your burger and fries combo will cost you. It may also be the future.

Wendy's has sparked some pretty understandable outrage after announcing it's going to start experimenting with dynamic pricing next year — in essence, changing the price of various menu items based on factors like the time of day. The chain is spending $20 million to outfit all its US restaurants with digital menu boards, which executives said would allow locations to play it a little faster and looser with menu selections and prices.

"Beginning as early as 2025, we will begin testing more enhanced features like dynamic pricing and daypart offerings along with AI-enabled menu changes and suggestive selling," Kirk Tanner, the CEO and president of Wendy's, said in the chain's fourth-quarter earnings call.

In a separate statement, a Wendy's spokesperson confirmed to me that the menu board would offer a variety of new features, including "dynamic pricing, different offerings in certain parts of the day, AI-enabled menu changes, and suggestive selling based on factors such as weather." The move will let the company be "competitive and flexible" with pricing and motivate customers to visit — and it will include discounts and value offers, the spokesperson said.

The announcement, predictably, has not gone over well with lovers of square burgers — or the internet at large. Many people aren't thrilled at the idea of a Frosty costing extra because it's hot outside and everybody else is also jonesing for a cool, sweet treat or waiting in line for some nuggets and suddenly seeing the price change when they're next at the register.

There's no doubt Wendy's could have done a better job with the rollout here. The talk on the earnings call comes off as some vague technobabble focused on maximizing profits, which makes sense given that executives were talking to investors. In a different world, you could imagine the company laying this out as a win for consumers: "Come on in and get a discount on your favorite Wendy's sandwich when business is slow." That is not, however, the route it took — which is what's coming back to bite the chain.

Wendy's has attempted to do some cleanup after media outlets picked up the story, but it's probably a case of too little too late (and still too muddled). In a follow-up statement, Wendy's said it would not implement "surge pricing" and raise prices "when demand is highest," noting that it didn't use the phrase. Instead, it blamed the media, which it said "misconstrued" its plans and said that any new features it tests "would be designed to benefit our customers and restaurant crew members."

Knee-jerk reaction and poor messaging aside, dynamic pricing isn't really novel and may actually make some sense. Companies in other industries use surge pricing pretty regularly. Uber and Lyft do it, charging customers more when there's more demand for their services, like on Halloween or New Year's Eve or after the bars close on a Saturday night. Platforms such as Ticketmaster often use dynamic pricing models for concerts and sporting events. The same is true for airlines and flight tickets. Starbucks will often offer customers different discounts and rewards during off-peak hours.

Even in the analog world, variable pricing isn't outlandish. Happy hour has existed forever, as has the early-bird special. Moving companies often charge more on weekends and at the start and the end of the month. People bristle at it. The system can go frustratingly awry , and sometimes the model can feel downright gross , but it's ultimately the age-old business rule of supply and demand.

In a way, this is Wendy's, which has been a digital laggard in a sector that's already not on the forefront of innovation, trying to catch up, Sean Dunlop, a senior equity analyst at Morningstar, said.

"The restaurant industry is rarely the pathfinder when it comes to operational innovation and some of the technology changes that we see. It's typically an adaptation that consumers are already familiar with," he told me. For example, airlines got people used to checking in at kiosks before restaurants started to implement them. As Jonathan Maze, the editor in chief of the trade publication Restaurant Business, told CNN , this could be a "turning point" for fast food — if this works for Wendy's, you could see another chain thinking it should do the same.

While dynamic pricing may have a long history and other fast-food chains may be watching with interest, Wendy's may have doomed its own experiment. The chain is already pricier than most of its fast-food competitors, and by framing the initiative as a pricing strategy designed to please investors, Wendy's is playing into people's preexisting fears about dynamic pricing.

When people think of dynamic pricing, they think of Uber and airlines. They don't think of discounts and promotions.

In a Capterra survey of US consumers, 52% of respondents said they thought it amounted to price gouging, and only 34% said they thought it benefited consumers. Nearly two-thirds said it made it more difficult to budget their restaurant spending, and one-third said they'd order less frequently from restaurants that implement the practice. This makes sense: Nobody wants to drive 20 minutes to pick up food during their lunch hour and then discover they're on the hook for $5 more than they bargained for.

"When people think of dynamic pricing, they think of Uber and airlines. They don't think of discounts and promotions," Dunlop said.

How the company framed the decision on an earnings call makes sense in a vacuum — investors want them to show progress on their digital efforts, and they like the idea of bigger order sizes. But what's said in an earnings call doesn't always stay in an earnings call. And it's also worth pointing out that the people who are going to bear the brunt of consumer ire at Wendy's aren't the executives announcing the move or the investors they are trying to woo — it's the employees who are going to have to explain why a chicken sandwich just got $1.50 more expensive.

Now, Wendy's has made an unforced error and has a real public-relations kerfuffle on its hands. Its communications around the matter have been deeply messy, and no matter what you call it, consumers are already wary of dynamic pricing, and they see the downsides more than the upsides. It's annoying enough when you try to order an Uber after a long night and are confronted with an eye-popping price. Now, imagine it at the fast-food counter.

Still, come 2025, that Wendy's $5 Biggie Bag may cost you $4.50 or $5.50, depending on the time of day. Whether this is a brave new world in fast food or a blip remains to be seen. Whatever the case, sir (or ma'am), this will be a Wendy's.

Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy.

Update: February 28, 2023 — This story has been updated to include Wendy's follow-up statement on the new pricing model.

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Through our Discourse journalism, Business Insider seeks to explore and illuminate the day’s most fascinating issues and ideas. Our writers provide thought-provoking perspectives, informed by analysis, reporting, and expertise. Read more Discourse stories here .

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SAP on AWS cost estimation

Last updated: May 2023

AWS offers pay-as-you-go pricing. You only pay for the services you use, for as long as you use them. There are no long-term contracts or complex licensing requirements. For more information, see AWS Pricing and https://calculator.aws/#/ .

The following is an overview of the pricing characteristics of AWS services that are frequently used for the deployment and operation of SAP systems on AWS.

Backup, restore, and recovery

Operating system licenses, aws marketplace, aws support.

AWS service pricing varies between different AWS Regions. You must select the Region in which you want to deploy your SAP system to begin creating an estimate. For more information, see Regions and Availability Zones .

Amazon Elastic Compute Cloud (Amazon EC2) provides a wide selection of instance types that provide varying combinations of CPU, memory, storage, I/O, and networking capabilities. Each running instance is charged by the hour. For more information, see Amazon EC2 pricing .

Amazon EC2 offers multiple purchasing options that give you flexibility to optimize your costs. For more information, see Instance purchasing options .

The following AWS services are flexible, cost-effective, and easy-to-use data storage options available for your SAP systems. Each option has a unique combination of performance and durability. For more information, see Cloud storage on AWS .

Amazon FSx for Windows File Server

Amazon fsx for netapp ontap.

Amazon Elastic Block Store (Amazon EBS) provides persistent, block-level storage volumes for Amazon EC2 instances. Each Amazon EC2 instance that runs an SAP environment requires one or more Amazon EBS volumes to store system components, such as operating system, SAP software, SAP database data and log files, and local backup storage.

With Amazon Elastic Block Store, you only pay for what you provision. For more information, see Amazon EBS pricing .

Amazon EBS snapshots

Amazon EBS snapshots are point-in-time copies of your block data stored in Amazon EBS volumes. Amazon EBS snapshots in the Standard tier are stored incrementally, which means you are billed only for the changed blocks stored. Amazon EBS snapshots in the Archive tier are full copies of your block data, which means you are billed for all the blocks stored and not just the changed blocks.

You can also enable a Recycle Bin feature to protect against accidental deletion. Amazon EBS snapshots in the recycle bin are billed at the same rate.

Another feature of Amazon EBS snapshots which is applicable to SAP workloads is the Fast Snapshot Restore (FSR). This feature enables you to promptly restore fully provisioned Amazon EBS volumes from snapshots, regardless of the size of the volume or snapshot. FSR is charged in Data Services Unit-Hours (DSU-Hours) for each snapshot and each Availability Zone in which it is enabled. DSUs mean that you are billed per minute with a one-hour minimum.

Amazon EBS snapshots can be used for both root and binary volumes of your SAP system as well as database volumes.

Amazon Elastic File System (Amazon EFS) provides serverless file storage. You can share file data without provisioning or managing storage capacity and performance. Amazon EFS is built to scale on demand to petabytes without disrupting applications, growing and shrinking automatically as you add and remove files. You can create and configure file systems quickly and easily.

Amazon EFS stores every object across multiple Availability Zones, making it highly available. It supports the Network File System version 4 (NFSv4.1 and NFSv4.0) protocol. It is certified for SAP file shares, and it can also be used for storing data files in your SAP landscape.

With Amazon EFS, you pay only for the storage used by your file system, and there is no minimum fee or setup cost. For more information, see Amazon EFS pricing .

Amazon FSx for Windows File Server provides fully managed Microsoft Windows file servers, backed by a fully native Windows file system. It has support for Windows file system features and for the industry-standard Server Message Block (SMB) protocol to access file storage over a network.

FSx for Windows File Server is certified for SAP workloads on AWS, and can also be used for Windows based data file sharing in your SAP landscape.

With FSx for Windows File Server, you only pay for the resources you use, and there is no minimum fee or setup cost. For more information, see Amazon FSx for Windows File Server pricing .

Amazon FSx for NetApp ONTAP is a fully managed service that provides highly reliable, scalable, high-performing, and feature-rich file storage built on NetApp's popular ONTAP file system.

FSx for ONTAP is certified for SAP workloads on AWS.

You are billed for the file systems you use, based on the following categories.

SSD storage capacity (per gigabtye-month, or GB-month)

SSD IOPS that you provision above three IOPS/GB (per IOPS-month)

Throughput capacity (per megabytes per second [MBps]-month)

Capacity pool storage consumption (per GB-month)

Capacity pool requests (per read and write)

Backup storage consumption (per GB-month)

For more information, see Amazon FSx for NetApp ONTAP pricing .

Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. You can use Amazon S3 to stage media, store backups, and archive data. Amazon S3 offers a range of storage classes designed for different use cases.

Amazon S3 charges you only for what you actually use, with no hidden fees and no overage charges. This model gives you a variable-cost service that can grow with your business while giving you the cost advantages of AWS infrastructure. For more information, see Amazon S3 pricing .

AWS offers multiple strong and secure networking services.

AWS Site-to-Site VPN

Aws direct connect, elastic load balancing, data transfer pricing.

With Amazon Virtual Private Cloud (Amazon VPC) , you can launch AWS resources in a logically isolated virtual network that you've defined. This virtual network closely resembles a traditional network that you'd operate in your own data center, with the benefits of using the scalable infrastructure of AWS.

There's no additional charge for using Amazon VPC. There are charges for some components, such as NAT gateways, IP Address Manager, traffic mirroring, Reachability Analyzer, and Network Access Analyzer. For more information, see Amazon VPC pricing .

Use the following options for a secure connection between your on-premises network and Amazon VPC.

AWS Transit Gateway is a network transit hub that you can use to interconnect your virtual private clouds (VPCs) and on-premises networks. As your cloud infrastructure expands globally, inter-Region peering connects transit gateways together using the AWS Global Infrastructure. Your data is automatically encrypted and never travels over the public internet.

You are charged hourly for each attachment on a transit gateway, and you are charged for the amount of traffic processed on the transit gateway. For more information, see AWS Transit Gateway pricing .

NAT gateway is a Network Address Translation (NAT) service. You can use a NAT gateway so that instances in a private subnet can connect to services outside your VPC but external services cannot initiate a connection with those instances.

When you provision a NAT gateway, you are charged for each hour that your NAT gateway is available and each Gigabyte of data that it processes. For more information, see Amazon VPC pricing .

AWS PrivateLink is a highly available, scalable technology that you can use to privately connect your VPC to services as if they were in your VPC. You do not need to use an internet gateway, NAT device, public IP address, AWS Direct Connect connection, or AWS Site-to-Site VPN connection to allow communication with the service from your private subnets. Therefore, you control the specific API endpoints, sites, and services that are reachable from your VPC.

For information about the pricing for VPC endpoints, see AWS PrivateLink pricing .

By default, instances that you launch into an Amazon VPC can't communicate with your own (remote) network. You can enable access to your remote network from your VPC by creating an AWS Site-to-Site VPN (Site-to-Site VPN) connection, and configuring routing to pass traffic through the connection.

You are charged for each VPN connection hour that your VPN connection is provisioned and available. For more information, see AWS Site-to-Site VPN and Accelerated Site-to-Site VPN Connection pricing .

You are charged for data transfer out from Amazon EC2 to the internet. For more information, see Data Transfer .

When you create an accelerated VPN connection, we create and manage two accelerators on your behalf. You are charged an hourly rate and data transfer costs for each accelerator. For more information, see AWS Global Accelerator pricing .

AWS Direct Connect links your internal network to an AWS Direct Connect location over a standard Ethernet fiber-optic cable. One end of the cable is connected to your router, the other to an AWS Direct Connect router. With this connection, you can create virtual interfaces directly to public AWS services (for example, to Amazon S3 or Amazon VPC), bypassing internet service providers in your network path. An AWS Direct Connect location provides access to AWS in the Region with which it is associated. You can use a single connection in a public Region or AWS GovCloud (US) to access public AWS services in all other public Regions.

AWS Direct Connect has two billing elements: port hours and outbound data transfer. For more information, see AWS Direct Connect pricing .

Elastic Load Balancing automatically distributes your incoming traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses, in one or more Availability Zones. It monitors the health of its registered targets, and routes traffic only to the healthy targets. Elastic Load Balancing scales your load balancer capacity automatically in response to changes in incoming traffic.

Use Elastic Load Balancing for setting up highly available SAP environments on AWS.

With your load balancer, you pay only for what you use. For more information, see Elastic Load Balancing pricing .

Data transfer pricing varies based on the architecture pattern and use case. It only amounts to a small percentage of the overall cost of SAP workloads on AWS, 1-5%.

The following table summarizes the common data transfer scenarios that can apply to your SAP landscape.

With AWS Systems Manager for SAP, you can backup and restore SAP HANA databases on Amazon EC2 with AWS Backup.

AWS Systems Manager for SAP is available to you at no additional cost. You only pay for the AWS resources that you provision to manage and operate your SAP environments.

With these services, you can quickly and effectively backup, restore, and recovery your SAP workloads.

AWS Backint Agent for SAP HANA

Aws elastic disaster recovery.

AWS Backint Agent for SAP HANA (AWS Backint agent) is an SAP-certified backup and restore application for SAP HANA workloads running on Amazon EC2 instances in the cloud. AWS Backint agent runs as a standalone application that integrates with your existing workflows to back up your SAP HANA database to Amazon S3 and AWS Backup.

AWS Backint agent is a free service. You pay for only the underlying AWS services that you use, for example Amazon S3 or AWS Backup. See the following references for more information.

Amazon S3 pricing

AWS Backup pricing

AWS Elastic Disaster Recovery (Elastic Disaster Recovery) minimizes downtime and data loss with fast, reliable recovery of on-premises and cloud-based applications using affordable storage, minimal compute, and point-in-time recovery.

You only pay for the servers you are actively replicating to AWS. For more information, see AWS Elastic Disaster Recovery pricing .

See the Amazon EBS section.

The following services enable you to quickly move application and files.

Migration Hub Orchestrator

Aws datasync.

AWS Migration Hub Orchestrator simplifies and automates the migration of servers and enterprise applications to AWS. It provides a single location to run and track your migrations.

AWS Migration Hub Orchestrator is available to you at no additional cost. You only pay for the AWS resources that you provision for migrations.

AWS DataSync is an online data movement and discovery service that simplifies data migration and helps you quickly, easily, and securely move your file or object data to, from, and between AWS storage services.

You pay only for the amount of data that you migrate based on a flat, per-gigabyte fee according to your AWS Region. For more information, see AWS DataSync pricing .

With the use of following services, you can monitor your SAP workloads on AWS.

AWS Data Provider

Amazon cloudwatch application insights for sap hana, amazon cloudwatch, aws cloudtrail, vpc flow logs.

AWS Data Provider for SAP is a tool that collects performance-related data from AWS services. It makes this data available to SAP applications to help monitor and improve the performance of business transactions.

For information about costs, see AWS Data Provider for SAP pricing .

Amazon CloudWatch Application Insights helps you monitor your applications that use Amazon EC2 instances along with other application resources.

CloudWatch Application Insights sets up recommended metrics and logs for selected application resources using CloudWatch metrics, Logs, and Events for notifications on detected problems. These features are charged to your AWS account according to Amazon CloudWatch pricing . For more information, see CloudWatch Application Insights pricing .

Amazon CloudWatch monitors your resources and applications running on AWS in real time. You can collect and track metrics for your resources and applications.

For information about CloudWatch pricing, refer the following resources.

CloudWatch billing and cost

Amazon CloudWatch pricing

AWS CloudTrail is an AWS service that helps you enable operational and risk auditing, governance, and compliance of your AWS account. Actions taken by a user, role, or an AWS service are recorded as events in CloudTrail.

CloudTrail is charged pay per usage with no minimum fee. For more information, see AWS CloudTrail pricing .

VPC Flow Logs is a feature that enables you to capture information about the IP traffic going to and from network interfaces in your VPC.

Data ingestion and archival charges for vended logs apply when you publish flow logs. For more information about pricing when publishing vended logs, open Amazon CloudWatch pricing , select Logs > Vended Logs .

You can bring your own licenses for the operating system of your choice or purchase from AWS Marketplace .

Operating Systems

Oracle enterprise linux.

Red Hat offers two Linux distributions to run SAP workloads. For more details, you can check Red Hat documentation – Overview of the Red Hat Enterprise Linux (RHEL) for SAP Solutions subscription .

You can avail these options from AWS Marketplace or Red Hat Cloud Access . When you purchase Red Hat operating systems from AWS, your AWS Support plan includes operating system support.

If you want to launch an Amazon EC2 instance with RHEL for SAP Applications, then you must have a subscription for the Red Hat Cloud Access program. With RHEL 8, RHEL for SAP Solutions or RHEL for SAP Applications is required for running SAP applications in production environments.

RHEL for SAP Solutions on AWS Marketplace is available at an hourly rate or as an annual commitment. RHEL for SAP Solutions is designed specifically to run SAP workloads. It includes a longer lifecycle support with Extended Update Support (E4S) that provides support on specific minor releases for four years from general availability. It also provides all the necessary packages for configuring the Pacemaker based cluster, ensuring reliability and availability of critical production services.

AWS Marketplace pricing displays the software cost for RHEL. The additional cost of RHEL is included in Amazon EC2 pricing.

SUSE offers two Linux distributions to run SAP workloads – SUSE Linux Enterprise Server (SLES) and SUSE Linux Enterprise Server for SAP Applications (SLES for SAP)

You can avail these options from AWS Marketplace or from SUSE. When you purchase SUSE operating systems from AWS, your AWS Support plan includes operating system support.

When you bring your own subscription, the support for Amazon EC2 is based on your SUSE purchasing agreement.

SLES for Amazon EC2 is available at an hourly rate or as an annual commitment. RHEL for SAP Solutions is designed specifically to run SAP workloads. It includes a longer lifecycle support with Extended Update Support (E4S) that provides support on specific minor releases for four years from general availability. It also provides all the necessary packages for configuring the Pacemaker based cluster, ensuring reliability and availability of critical production services.

SLES for SAP on AWS Marketplace is available at an hourly rate or as an annual commitment. The price of the SLES subscription is included with your Amazon EC2 instance cost, and is based on the vCPUs of the Amazon EC2 instance. SLES for SAP is designed specifically to run SAP workloads. It includes a longer lifecycle support with Extended Service Pack Overlap Support that provides 4.5 years of total support. SLES for SAP also offers software components and service offerings like SAP HANA high availability resource agents and cluster connector.

SLES for SAP pricing is the cost of the software and there is not an additional cost for SLES.

Windows server on Amazon EC2 can be availed at a flat, hourly rate with no commitment (On-Demand) or through a one-time payment (Savings Plan or Reserved Instances). There is no difference in cost in terms of a Windows operating system with either of these options. You can also bring your own licence. For more information, see Microsoft Licensing on AWS .

SAP requires you to have Oracle Linux Premier Support subscription to use Oracle Enterprise Linux operating system. For additional information, review the following resources from Oracle and SAP.

Oracle Store

SAP Note 2069760 - Oracle Linux 7.x SAP Installation and Upgrade (requires SAP portal access)

AWS Marketplace is a curated digital catalog that customers can use to find, buy, deploy, and manage third-party software, data, and services to build solutions and run their businesses.

In AWS Marketplace, products can be free to use or can have associated charges. For more information, see Product pricing .

AWS Support offers different levels of support. For more information, see AWS Support Plan Pricing .

SAP requires you to have at least a Business level of support when running SAP workloads on AWS. To learn more about the SAP prerequisite, see SAP Note 1656250 - SAP on AWS: Support Prerequisites (requires SAP portal access).

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‘Dynamic Pricing’ for Burgers and Shakes? Wendy’s Will Give It a Whirl.

The company plans to introduce dynamic pricing as early as 2025 along with digital menu boards that would reflect price changes, Wendy’s chief executive said during a February earnings call.

A cyclist rides in front of a Wendy's fast food restaurant.

By Lola Fadulu

Maybe you are the type who enjoys biting into a warm, spicy chicken nugget from Wendy’s, and at $5.99 for a 10-piece in Midtown Manhattan, it is a tempting treat.

Soon, you may want to consider what time it is before you satisfy such a craving, because the fast-food chain is going to price those crispy chunks of meat and other menu items differently, depending on the time of day.

The company plans to begin testing dynamic pricing as early as 2025, Wendy’s president and chief executive, Kirk Tanner, said during a February earnings call.

The feature will be rolled out along with digital menu boards that would reflect the price changes; the company plans to invest approximately $30 million in those initiatives.

“We are always focused on improving the customer and crew experience, and in that spirit, we are leveraging technology in our restaurants even more,” Mr. Tanner said.

Mr. Tanner, who became the Wendy’s chief executive last month after a long career at PepsiCo, did not offer many details during the call on how much prices could change, or exactly how the dynamic pricing model would work.

Wendy’s customers expressed outrage on social media over the new strategy, with some even calling for a boycott. One quipped that she’d plan to get lunch at 11 a.m. or 3 p.m .

In a statement issued after this article was published online, Wendy’s said it had “no plans” to “raise prices when our customers are visiting us most.” Rather, the company said, the dynamic pricing plan “could allow us to change the menu offerings at different times of day and offer discounts and value offers to our customers more easily, particularly in the slower times of day.”

The announcement came as food inflation in the United States appeared to be cooling after two years of rapid growth . The cost of food at home rose in January, but at a much slower pace, and restaurant chains and other food providers have said that they are no longer raising prices as steeply. The cooling could be explained partly by consumers pushing back against rising prices and companies saying they have had to spend less for labor and packaging.

In adopting the pricing strategy, Wendy’s will join a number of other companies that have introduced dynamic pricing, often to the chagrin of customers.

Uber and Lyft, for example, charge more when demand outpaces the availability of cars on the road — during rush hour, for instance, or in bad weather. Concertgoers have also experienced dynamic pricing, with some Bruce Springsteen fans, for instance, finding that seats on Ticketmaster were costing upward of $5,500 when he returned to performing with his band after a yearslong hiatus.

Dynamic pricing has also been widely adopted in the commercial theater world , which has helped institutions that experienced losses to recover. But the variable prices could hurt new attendees, as they are likely the ones to be searching for tickets to a show at the last minute, when tickets become more expensive.

Many consumers have learned to take notice of changing prices. Before choosing where to eat, 81 percent of consumers check menu prices “always or often,” and half report noticing when restaurant prices have changed, according to a January 2023 survey of 901 U.S. consumers by Capterra , a company that connects businesses with software vendors.

Around 52 percent of those surveyed believed that dynamic pricing was price gouging, the Capterra survey said.

As for Wendy’s, its dynamic-pricing plan and the accompanying digital menu boards would help with sales growth while improving order accuracy and crew experience, Mr. Tanner said.

Wendy’s also plans to introduce menu changes that would be directed by artificial intelligence. The company announced in December that it would expand its use of a platform called Fresh AI , which it had made part of its drive-through experience to improve speed and accuracy, Mr. Tanner said.

Altogether, Mr. Tanner said, the technology has helped employees “to focus on what matters, preparing fresh high-quality Wendy’s favorites and building customer relationships.”

Lola Fadulu reports on the New York City region for The Times. More about Lola Fadulu

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    There are 5 tiers to AWS Support Plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise.Depending on the plan you select, you receive different support resources. For example, only Enterprise level plans provide Technical Account Manager (TAM) and Support Concierge access. TAMs provide proactive best practices guidance, and help you develop and run AWS solutions.

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    Start at ¥599. - or -. 10% of monthly Amazon Web Services charges for the first ¥0 to ¥60,000. 7% of monthly Amazon Web Services charges above ¥60,000 to ¥500,000. 5% of monthly Amazon Web Services charges above ¥500,000 to ¥1,500,000. 3% of monthly Amazon Web Services charges above ¥1,500,000. Start at ¥33,000.

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    AWS Countdown, included with Enterprise Support, helps assess operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts during the planning and execution of planned events such as product launches, sales events, and migrations. AWS Countdown Premium is available as a monthly subscription for an additional fee.

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