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community problem solving scenarios

30 Problem Solving Scenarios for Speech Therapy Practice

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Problem solving scenarios.

  • Your friends came over to your house for a movie night. One of your friends brought another friend so there are more people than you planned for. You want to pass out the drinks but you only have five cans of soda and you need 6 for everyone to have one. What could you do?
  • After basketball practice you go back to the locker room with your team to shower and change. When you are done dressing, you can't find your shoes. What could you do?
  • You have been waiting all day for lunch to come because you are starving. Finally class gets over and you get to go to lunch. Except when you go to get to your lunch, it's not there. You probably left it at home. What could you do?
  • There is a guy in your class who is always mean to you. He always bumps you when he walks by and he calls you names. He knocks stuff out of your hands and makes you feel stupid. You don't think you can take it anymore. What could you do?
  • You really want to invite this new girl/guy to come to your birthday party, but you have never talked to them before. You are worried they will say no. What could you do?
  • You rode the bus to school today and on the way in people are pointing and laughing at you. You go in the bathroom and see that you have pink gum all over the back of your pants. What could you do?
  • You wake up and see that your alarm never went off. So you are starting your morning 15 minutes later than you planned. It is a really important day at school and you cannot be late. What could you do?
  • You are giving a group presentation in front of class and it's your turn to talk. All of the sudden you sneeze. You cover it with your hand, but now your hand is full of stuff you sneezed out. What could you do?
  • You are eating dinner at a fancy restaurant with your parents and their friends. You have a really messy dinner and accidentally flip a noodle into the lady's lap. They are busy talking and don't notice it. What could you do?
  • You are taking a test and there is no talking allowed. You are writing your answers on the paper and your pencil breaks. What could you do?
  • You are taking a test and the guy behind you asks you for help. He wants to know what you put for question number two. What could you do?
  • You are at a birthday party and you have waited in line for a long time for your turn to hit the pinata. It is finally going to be your turn and it looks like the next hit will break the pinata. But you suddenly have to go to the bathroom. What could you do?
  • You are hanging outside with your friend and she decides to pick your neighbor's flowers. She gives you the pretty handful of flowers and right then your neighbor opens the door. She asks you why you picked her flowers. What could you do?
  • You borrowed your sister's skates one day without asking and they broke while you were using them. What could you do?
  • You are eating at a friend's house and the mom piles your plate full of food. It looks really good and you want to eat it all but you can't because you just ate a snack. What could you do so you don't hurt her feelings?

SEE ALSO:   The Best Free App for Speech Therapy

community problem solving scenarios

  • Your teacher was working at her desk.  You wanted to ask her a question, but she didn't see your hand raised. What should you do?
  • You started to do your work, but you weren't sure if you were doing it right. What should you do?
  • You were playing tether-ball and were the champion so far.  In the next game, you slightly touched the rope.  Only one student saw you touch the rope. What will you do?
  • The teacher is giving directions, but your friend sitting next to you keeps talking.  You can't hear the directions. What should you do?
  • You didn't do your homework.  Your teacher was upset with you. What should you do?
  • You finished eating and felt a burp coming. What are you going to do?
  • You were waiting to swing.  When it was your turn, another boy jumped in front of you and took the swing. What would you do?
  • You waited a long time, but your mom didn't come to pick you up after school. What should you do?
  • A bully threatened to beat you up after school. What should you do?
  • A boy on the playground keeps pushing you and making you mad. What would you do?
  • You were sitting in class doing your work and you hear the fire alarm. What should you do?
  • An adult you didn't know came on to the playground and asked if you would help look for his lost dog. What would you do?
  • You forgot your lunch at home. What would you do?
  • The person sitting behind you keeps tapping your chair with his foot. What should you do?
  • You finished your work early. What should you do?

This list of functional words was professionally selected to be the most useful for a child or adult who has difficulty with problem solving scenarios.

We encourage you to use this list when practicing at home.

Home practice will make progress toward meeting individual language goals much faster.

Speech-Language Pathologists (SLPs) are only able to see students/clients 30-60 mins (or less) per week. This is not enough time or practice for someone to handle Problem solving scenarios.

Every day that your loved one goes without practice it becomes more difficult to help them. 

SEE ALSO:   The Best Books for Speech Therapy Practice

Speech therapy books for targeting multiple goals

We know life is busy , but if you're reading this you're probably someone who cares about helping their loved one as much as you can.

Practice 5-10 minutes whenever you can, but try to do it on a consistent basis (daily).

Please, please, please use this list to practice.

It will be a great benefit to you and your loved one's progress.

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5 Examples of Problem Solving Scenarios + ROLE PLAY SCRIPTS

Problem-solving is an essential skill in our daily lives. It enables us to analyze situations, identify challenges, and find suitable solutions. In this article, we’ll explore five real-life problem-solving scenarios from various areas, including business, education, and personal growth. By understanding these examples, you can develop your problem-solving abilities and effectively tackle challenges in your life.

Examples of Problem Solving Scenarios

Examples of Problem Solving Scenarios

Improving Customer Service Scenario:

A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Solution : The store manager assembles a team to analyze customer feedback, identify key issues, and propose solutions. They implement a new training program focused on customer service skills, streamline the checkout process, and introduce an incentive system to motivate employees. As a result, customer satisfaction improves, and the store’s reputation is restored.

Enhancing Learning Outcomes Scenario:

A high school teacher notices that her students struggle with understanding complex concepts in her science class, leading to poor performance on tests.

Solution : The teacher reevaluates her teaching methods and incorporates active learning strategies, such as group discussions, hands-on activities, and real-world examples, to make the material more engaging and relatable. She also offers additional support sessions and resources for students who need extra help. Consequently, students’ understanding improves, and test scores increase.

Overcoming Procrastination Scenario:

An individual consistently procrastinates, leading to increased stress and reduced productivity.

Solution : The person identifies the root cause of their procrastination, such as fear of failure or lack of motivation. They establish clear goals and deadlines, break tasks into manageable steps, and use time management tools, like the Pomodoro Technique , to stay focused. By consistently applying these strategies, they successfully overcome procrastination and enhance their productivity.

Reducing Patient Wait Times Scenario:

A medical clinic has long wait times, leading to patient dissatisfaction and overworked staff.

Solution : The clinic’s management team conducts a thorough analysis of the appointment scheduling process and identifies bottlenecks. They implement a new appointment system, hire additional staff, and optimize the workflow to reduce wait times. As a result, patient satisfaction increases, and staff stress levels decrease.

Reducing Plastic Waste Scenario:

A local community is struggling with an excessive amount of plastic waste, causing environmental pollution and health concerns.

Solution : Community leaders organize a task force to address the issue. They implement a recycling program, educate residents about the environmental impact of plastic waste, and collaborate with local businesses to promote the use of eco-friendly packaging alternatives. These actions lead to a significant reduction in plastic waste and a cleaner, healthier community.

Conclusion : These five examples of problem-solving scenarios demonstrate how effective problem-solving strategies can lead to successful outcomes in various aspects of life. By learning from these scenarios, you can develop your problem-solving skills and become better equipped to face challenges in your personal and professional life. Remember to analyze situations carefully, identify the root causes, and implement solutions that address these issues for optimal results.

  • See also: 4 Medical Role Play Scenarios: Prepare for the Real Thing
  • See also: 3 Financial Advisor Role Play Scenarios: Practice Your Skills!
  • See also: 3 Insurance Role Play Examples
  • See also: 3 Workplace Scenarios for Role Play

Role Play: Improving Customer Service in a Retail Store

Objective : To practice effective problem-solving and communication skills in a retail setting by addressing customer service issues and finding solutions to improve customer satisfaction.

Scenario : A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Characters :

  • Store Manager
  • Sales Associate
  • Assistant Manager

Role Play Script:

Scene 1 : Store Manager’s Office Store Manager: (Addressing the Assistant Manager and Sales Associate) I’ve noticed that our customer satisfaction has been declining lately. We’ve received several complaints about slow service and unhelpful staff. We need to address these issues immediately. Any suggestions?

Sales Associate : I’ve observed that the checkout process can be quite slow, especially during peak hours. Maybe we can improve our system to make it more efficient?

Assistant Manager : I agree. We could also implement a new training program for our staff, focusing on customer service skills and techniques.

Scene 2 : Staff Training Session Store Manager: (Addressing the entire staff) We’re implementing a new training program to improve our customer service. This program will cover effective communication, problem-solving, and time management skills. We’ll also introduce an incentive system to reward those who provide exceptional service.

Scene 3 : Retail Floor Customer: (Approaching the Sales Associate) Excuse me, I can’t find the product I’m looking for. Can you help me?

Sales Associate : (Smiling) Of course! I’d be happy to help. What product are you looking for?

Customer : I need a specific brand of shampoo, but I can’t find it on the shelves.

Sales Associate : Let me check our inventory system to see if we have it in stock. (Checks inventory) I’m sorry, but it seems we’re currently out of stock. However, we’re expecting a new shipment within two days. I can take your contact information and let you know as soon as it arrives.

Customer : That would be great! Thank you for your help.

Scene 4 : Store Manager’s Office Assistant Manager: (Reporting to the Store Manager) Since we implemented the new training program and made changes to the checkout process, we’ve seen a significant improvement in customer satisfaction.

Store Manager : That’s excellent news! Let’s continue to monitor our progress and make any necessary adjustments to ensure we maintain this positive trend.

More Examples of Problem Solving Scenarios on the next page…

10 Community Problems and 10 Solutions

We present here 10 community problems and 10 solutions. They cover food, energy, housing, social, education, economics, transportation, and more.

We all live and interact in communities of various sizes. Our towns and cities are the communities most people think of, but we also work in communities, go to school and/or take our kids to schools that have their own community structures, and we usually belong to various social and recreational communities too. As a person and parent living on this planet of finite resources, I’m very focused on solutions and approaches that make our communities more sustainable. As the Director of the One Community Global nonprofit , I’m also interested in community solutions that can be applied globally.

With this in mind, here are 10 common community problems and 10 solutions. If you’d like information on how One Community is integrating these into ultra-sustainable communities that will function as self-sufficient and self-replicating teacher/demonstration hubs , click the related icons.

FOOD SOLUTIONS

Large-scale applications for global change.

Duplicable food infrastructure designed to produce food that is grown on-site. Food grown this way will be fresher and can be produced without pesticides, herbicides, and fungicides. In addition, it will be more diverse than what people find in the grocery store because it is grown as part of our open source botanical garden model .

ENERGY SOLUTIONS

Duplicable energy infrastructure including solar , wind , and hydro to help people eliminate their power bills and be a source of revenue for those still connected to the grid. Also, built to evolve and grow with the evolution and expansion of new technologies too.

HOUSING SOLUTIONS

If the above plugin doesn't allow fullscreen, try a different browser. If that or anything else still isn't working for you, you can download a copy of the above book here:  Book PDF download (128 MB)

EDUCATION SOLUTIONS

Duplicable education models designed for all ages, built to exceed traditional educational standards, and modifiable for application in a homeschooling environment, a traditional schooling environment, or for use as a complete community-based private schooling program.

SOCIAL/RECREATIONAL SOLUTIONS

Duplicable social architecture and recreation models built within “ True Community ” and designed to provide a more enriching and fulfilling living experience . All on-site, freely available, and providing more activity diversity than most metropolitan areas.

SUSTAINABLE ECONOMICS

Duplicable for-profit and non-profit business infrastructure that prioritizes cooperation and collaboration over competition. Resource based economy application and a model for sharing it globally .

STEWARDSHIP SOLUTIONS

Duplicable “Highest Good” approaches to all aspects of life . This includes community and individually applicable lifestyle considerations and small and large-scale recycling, reuse, and repurposing options for all areas: paper , plastic , glass , polystyrene/styrofoam , clothing/cloth , food and other perishable items , and even non-recyclables .

TRANSPORTATION SOLUTIONS

Transportation is another common community challenge. It includes cost of ownership and maintenance, parking and other space needs, and vehicle contributions to the climate crisis. Co-ownership, ride sharing, alternative transportation (bike, scooter, moped, etc.), and public transportation are all common solutions to this. The larger the community participating, the more effective and convenient these solutions all are.

DIY duplicable housing infrastructure designed to demonstrate community and localized living with almost everything a person needs or would want within walking distance. Models like these will eliminate the need for regular car use, but everyone will still have access to a car anytime they need or want one.

VALUES DIFFERENCES

Values differences are arguably the most destructive community challenge. Religion, politics, lifestyle preferences, dietary preferences, how to raise kids, pets, etc. can all be areas where people passionately differ in their opinions and perspectives. If unresolvable conflicts are arising, your values differences may not be sustainable. One way to address this is to choose to focus on the areas you agree. A second way is to be more transparent with your values and primarily build community with others who share them.

Duplicable and adaptable values structures based on compassion, kindness, and what we call living and creating for “ The Highest Good of All .”

GLOBAL IMPLEMENTATION

Almost everyone can look at the list above and see something they would like to implement but find really challenging. Some would even like to implement all of these ideas, but how? Local, national, and global communities are the answer. Groups of people will find it easier to implement these solutions, even the individual ones. Find a group or start one, there are so many resources out there and every action makes a difference. The bigger the community, the bigger the difference.

Click these icons if you’d like to learn more about our community :

ABOUT THE AUTHOR

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MAIN OPEN SOURCE HUBS

  • Highest Good Food
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  • Highest Good Housing
  • Highest Good Education
  • Highest Good Economics
  • Highest Good Society
  • Duplicable City Center

HIGHEST GOOD HUBS

  • HG OS Main Hub
  • Botanical Garden Creation & Inventorying
  • Self-replication Model
  • Lifestyle Considerations
  • Innovation and Technology
  • Consensus Model
  • Water Conservation
  • Evolving Sustainability
  • Social Equality & Diversity
  • Creating True Community
  • Resource Based Economies
  • Teacher/Demonstration Hubs
  • Highest Good Software

GET INVOLVED

  • All the Ways to Get Involved
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"In order to change an existing paradigm you do not struggle to try and change the problematic model. You create a new model and make the old one obsolete. That, in essence, is the higher service to which we are all being called."

~ Buckminster Fuller ~

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  • Table of Contents
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  • Section 5. Analyzing Community Problems

Chapter 3 Sections

  • Section 1. Developing a Plan for Assessing Local Needs and Resources
  • Section 2. Understanding and Describing the Community
  • Section 3. Conducting Public Forums and Listening Sessions
  • Section 4. Collecting Information About the Problem
  • Section 6. Conducting Focus Groups
  • Section 7. Conducting Needs Assessment Surveys
  • Section 8. Identifying Community Assets and Resources
  • Section 9. Developing Baseline Measures
  • Section 10. Conducting Concerns Surveys
  • Section 11. Determining Service Utilization
  • Section 12. Conducting Interviews
  • Section 13. Conducting Surveys
  • Section 14. SWOT Analysis: Strengths, Weaknesses, Opportunities, and Threats
  • Section 15. Qualitative Methods to Assess Community Issues
  • Section 16. Geographic Information Systems: Tools for Community Mapping
  • Section 17. Leading a Community Dialogue on Building a Healthy Community
  • Section 18. Creating and Using Community Report Cards
  • Section 19. Using Public Records and Archival Data
  • Section 20. Implementing Photovoice in Your Community
  • Section 21. Windshield and Walking Surveys
  • Section 22. Using Small Area Analysis to Uncover Disparities
  • Section 23. Developing and Using Criteria and Processes to Set Priorities
  • Section 24. Arranging Assessments That Span Jurisdictions
  • Main Section

Communities have problems, just like people

Problems are part of life. We all deal with individual problems, families have family issues, and communities have community problems. Communities must come together to solve their problems, just like families.

When communities try to solve problems, they start just like individuals do. They must reflect and analyze the issue to help come to a solution. But, before discussing solutions, problems must be identified.

So, after discussing a little bit about what problems look like, this section will explain what analyzing community problems is about, why it can be helpful, and then how to do it.

What is a community problem?

Problems can arise in any part of a community and come from any aspect of community life. There's a long list of nominees, and you probably know some of the main contenders. Can you name the leading problems in your community? Chances are you can at least start the list.

Below are examples of community problems:

Example Community Problems: Adolescent pregnancy, access to clean drinking water, child abuse and neglect, crime, domestic violence, drug use, pollution, mismanagement of resources, lack of funding for schools and services, ethnic conflict, health disparities, HIV/ AIDS, hunger, inadequate emergency services, inequality, jobs, lack of affordable housing, poverty,  transportation, violence, racism and police brutality.

What others would you add?

Rather than aim for a complete problem list, here are some criteria you may consider when identifying community problems:

  • The problem occurs too frequently  (frequency )
  • The problem has lasted for a while ( duration )
  • The problem affects many people ( scope, or range )
  • The problem is disrupting to personal or community life, and possibly intense ( severity )
  • The problem deprives people of legal or moral rights ( equity )
  • The issue is perceived as a problem ( perception )

This last criterion, perception, is an important one, and can also help indicate readiness for addressing the issue within the community.

What is seen as a problem can vary from place to place and group to group in the same community. Although there's no official definition of a community problem, the above examples and criteria above should help you begin to name and analyze community problems.

Why should I analyze a community problem?

Analyzing community problems is a way of thinking carefully about a problem or issue before acting on a solution. It first involves identifying reasons a problem exists and then, identifying possible solutions and a plan for improvement.

Example: The downtown area of a community is declining. Stores are closing, and moving out; no new stores are moving in. We want to revitalize that downtown. How should we do it?

Our thinking here is simple:

  • We should start by analyzing why the decline is taking place, that is, why the problem is occurring. Without knowing causes, we cannot fix the problem. Jumping in and trying to fix it without analysis can cause a bigger problem and waste resources.
  • An in-depth analysis will lead to better long-run solutions.

Starting with an analysis can help…

To better identify what the problem or issue is.

Kids gather on the street. Sometimes they drink, and sometimes, they get rowdy. What is the problem here? The drinking, the rowdiness, the gathering itself? Or, is it possible that kids have nowhere else to go and few positive alternatives for engagement? Before looking for solutions, you would want to clarify just what is the problem (or problems) here. Unless you are clear, it's hard to move forward.

Problems are usually symptoms of something else. What is that something? We should find out.

To determine the barriers and resources associated with addressing the problem.

It's good practice and planning to anticipate barriers and obstacles before they might arise. By doing so, you can mitigate them. Analyzing community problems can also help you understand the resources you need. The better equipped you are with the right resources and support, the higher your chances of success.

To develop the best action steps for addressing the problem.

Having a plan of action is always better than taking a few random shots at the problem. If you know where you are going, you are more likely to get there.

Having a deeper understanding of a problem before you start trying to solve it helps you cover all of your bases. There's nothing worse for member involvement and morale than beginning to work on a problem, and running up against lots of obstacles, especially when they are avoidable.

When you take a little time to examine a problem first, you can anticipate some of these obstacles before they come up, and give yourself and your members better odds of coming up with a successful solution.

When should I analyze a community problem?

Every community problem benefits from analysis. The only possible exception is when the problem is an immediate crisis that requires action at this very moment . And even then, reviews should be conducted after to help plan for the next crisis.

However, there are conditions when an analysis is especially critical:

  • When the community problem is not defined clearly
  • When little is known about the community problem or its possible consequences
  • When you want to find causes that may improve the chance of successfully addressing the problem
  • When people are jumping to conclusions and solutions much too soon
  • When you need to find collaborative partners to help take action.

How should I analyze a community problem?

The ultimate goal is to understand the problem better and to deal with it more effectively, so the method you choose should accomplish that goal. We'll offer some step-by-step guidelines here and go over a couple of specific ways to determine the causes of the problem.

1. Justify the choice of the problem .

Apply the criteria we’ve listed above – frequency, duration, range, severity, equity, perception – as well as asking yourself whether your organization or another can address it effectively, in order to decide whether the problem is one that you should focus on.

Let’s take the problem we used as an example earlier: The percentage of overweight and obese children in the community has been steadily increasing, and now approaches 25%. Since we know that childhood obesity tends to lead to adult obesity, and that obesity and being overweight are linked to chronic conditions – diabetes, heart disease, stroke – this is a problem that needs to be addressed now. Our organization has the will and the ability to do it.

2. Frame the problem .

State the problem without implying a solution or blaming anyone , so that you can analyze it without any assumptions and build consensus around whatever solution you arrive at.  One way is to state it in terms of a lack of a positive behavior, condition, or other factor, or  the presence or size of a negative behavior, condition, or other factor.

There are too many children in the community who are overweight or obese. The problem is particularly serious among low-income families.

3. Identify whose behavior and/or what and how environmental factors need to change for the problem to begin to be solved.

This can be as straightforward as individuals changing their behavior from smoking to not smoking, or as complex as persuading legislators to change laws and policies (e.g., non-smoking ordinances) in order to change others’ behavior (smokers don’t smoke in buildings or enclosed spaces used by the public) in order to benefit yet another group by changing the environment (children are protected from secondhand smoke in public.)

All, and particularly low-income, children should have the opportunity and the motivation to eat more healthily and exercise more. Parents may need to change their children’s – and perhaps their own – diets, and schools may need to adjust their lunch programs and exercise schedules. In low-income neighborhoods, there needs to be greater access to healthy food and more safe places for children to play or participate in sports, both outdoors and indoors.

4. Analyze the root causes of the problem.

The real cause of a problem may not be immediately apparent.  It may be a function of a social or political system, or may be rooted in a behavior or situation that may at first glance seem unrelated to it. In order to find the underlying cause, you may have to use one or more analytical methods, including critical thinking and the “But Why?” technique .

Very briefly, the latter consists of stating the problem as you perceive it and asking “But why?” The next step is to answer that question as well as you can and then asking again, “But why?” By continuing this process until you get an answer that can’t be reduced further, you can often get to the underlying cause of the problem, which will tell you where to direct your efforts to solve it.

The difference between recognizing a problem and finding its root cause is similar to the difference between a doctor’s treating the symptoms of a disease and actually curing the disease. Once a disease is understood well enough to cure, it is often also understood well enough to prevent or eliminate. Similarly, once you understand the root causes of a community problem, you may be able not only to solve it, but to establish systems or policies that prevent its return.

There are too many children in the community who are overweight or obese . The problem is particularly serious among low-income families. (But why?) Because many low-income children don’t eat a healthy diet and don’t exercise enough. (But why?) Because their parents, in many cases, don’t have the knowledge of what a healthy diet consists of, and because, even if they did, they lack access in their neighborhoods to healthy foods – no supermarkets, produce markets, farmers’ markets, or restaurants serving healthy food – and therefore shop at convenience stores and eat out at fast food places. Kids don’t play outside because it’s too dangerous – gang activity and drug dealing make the street no place for children. (But why?) Parents may never have been exposed to information about healthy food – they simply don’t have the knowledge. Market owners view low-income neighborhoods as unprofitable and dangerous places to do business. The streets are dangerous because there are few job opportunities in the community, and young men turn to making money in any way possible. By this point, you should have a fair understanding of why kids don’t eat healthily or get enough exercise. As you continue to question, you may begin to think about advocacy with local officials for incentives to bring supermarkets to low-income neighborhoods, or for after-school programs that involve physical exercise, or for parent nutrition education or for anti-gang programs…or for all of these and other efforts besides. Or continued questioning may reveal deeper causes that you feel your organization can tackle.

5. Identify the restraining and driving forces that affect the problem .

This is called a force field analysis. It means looking at the restraining forces that act to keep the problem from changing (social structures, cultural traditions, ideology, politics, lack of knowledge, lack of access to healthy conditions, etc.) and the driving forces that push it toward change (dissatisfaction with the way things are, public opinion, policy change, ongoing public education efforts, existing alternatives to unhealthy or unacceptable activity or conditions, etc.) Consider how you can use your understanding of these forces in devising solutions to the problem.

Forces restraining change here include: The desirability and availability of junk food – kids like it because it tastes good (we’re programmed as a species to like fat, salt, and sugar), and you can get it on every corner in practically any neighborhood. The reluctance of supermarket chains to open stores in low-income neighborhoods. The domination of the streets by gangs and drug dealers. Some forces driving change might be : Parents’ concern about their children’s weight. Children’s desire to participate in sports or simply to be outdoors. Media stories about the problem of childhood obesity and its consequences for children, both now and in their later lives. A full force field analysis probably would include many more forces in each category.

6. Find any relationships that exist among the problem you’re concerned with and others in the community.

In analyzing root causes, you may have already completed this step. It may be that other problems stem from the same root cause, and that there are other organizations with whom you could partner. Understanding the relationships among community issues can be an important step toward resolving them.

We’ve already seen connections to lack of education, unemployment, lack of after-school programs, and gang violence and crime, among other issues. Other organizations may be working on one or more of these, and a collaboration might help both of you to reach your goals.

7. Identify personal factors that may contribute to the problem .

Whether the problem involves individual behavior or community conditions, each individual affected by it brings a whole collection of knowledge (some perhaps accurate, some perhaps not), beliefs, skills, education, background, experience, culture, and assumptions about the world and others, as well as biological and genetic traits. Any or all of these might contribute to the problem or to its solution…or both.

A few examples : Genetic predisposition for diabetes and other conditions. Lack of knowledge about healthy nutrition. Lack of knowledge/ skills for preparing healthy foods.

8. Identify environmental factors that may contribute to the problem.

Just as there are factors relating to individuals that may contribute to or help to solve the problem you’re concerned with, there are also factors within the community environment that may do the same. These might include the availability or lack of services, information, and other support; the degree of accessibility and barriers to, and opportunities for services, information, and other support; the social, financial, and other costs and benefits of change; and such overarching factors as poverty, living conditions, official policy, and economic conditions.

Sample environmental factors : Poverty Lack of employment and hope for young men in low-income neighborhoods Lack of availability of healthy food in low-income neighborhoods General availability – at school as well as elsewhere – of snack foods high in salt, sugar, and fat Constant media bombardment of advertising of unhealthy snacks, drinks, and fast food

9. Identify targets and agents of change for addressing the problem .

Whom should you focus your efforts on, and who has the power to improve the situation?  Often, these may be the same people. The best solution to a particular problem may be policy change of some sort, for instance, and the best route to that may be to mount an advocacy effort aimed at officials who can make it happen. People who are suffering from lack of skills or services may be the ones who can do the most to change their situation. In other cases, your targets may be people whose behavior or circumstances need to change, and you may want to recruit agents of change to work with you in your effort. The point of this step is to understand where and how to direct your work most effectively.

Targets of change might include : Parents of children in low-income neighborhoods (or all parents in the community) for education purposes The children themselves Elementary and middle school teachers School officials responsible for school food programs Executives and Public Relations officers of supermarket chains Gang members and youth at risk of becoming gang members A short list of potential agents of change : Parents of children in low-income neighborhoods (or all parents in the community) as controllers of their children’s diets The Superintendent of Schools, School Committee, and school administrators, as well as those directly responsible for school food programs Local public officials who could create incentives for markets to move into underserved neighborhoods Community Recreation Commissions, school officials, YMCAs, and other entities that might create safe outdoor and indoor physical activity programs for children Community hospitals, clinics, and private medical practices Public relations offices of national or regional fast food restaurant chains

With your analysis complete, you can develop a strategic plan that speaks to the real causes of the problem and focuses on those targets and/or agents of change that are most likely to contribute to improving the situation.

Going beyond the basics -- does analysis really work?

Try this analysis out with a current problem in your own community setting.

What do you conclude? We hope you'll find some value in analysis. We do know that when we have tried this method with real problems in our own communities, we have drawn some additional conclusions of our own, going beyond the basics:

  • Analyzing community problems can be hard work . It takes real mental effort. We're not used to sitting down and thinking deeply about a problem. (We're too busy!)
  • Real community problems are likely to be complex . Economic development may depend on the global economy, a force you can't have much effect on. You may have opposition, either from within the community itself, or from powerful forces trying to protect their own interests.
  • When you go looking for reasons and underlying causes for significant problems, you are likely to find more than one . Several different reasons may be influencing the problem, in different amounts, all at the same time. It may not be an easy task to untangle all the reasons and their relative strengths, but it may be necessary in order to reach a solution.
  • The problem may not only have more than one reason; it may have more than one solution too . Problems often call for multi-pronged solutions. That is, difficult problems often must be approached from more than one direction. So in revitalizing the downtown, you might want to (a) beautify the streets; (b) expand the staff of the chamber of commerce; (c) run sidewalk sales; (d) look for outside loans; and (e) recruit new businesses. These are all parts of the solution. Many different types of actions might be necessary for revitalization.

When analyzing real community problems, the analysis may show multiple reasons behind the problem. The analysis may not always be easy. The solution may be more difficult still.

But that's why problems are problems. Community problems exist precisely because they often resist clear analysis and solution. They persist despite our efforts. They can be real challenges.

Yet this doesn't mean we are helpless. Analysis, including the analytic methods we have described, can take you a long way. With good analysis, some resources, and enough determination, we believe even the most troublesome problems can be addressed, and ultimately, solved.

Online Resources

Assessment Primer: Analyzing the Community, Identifying Problems and Setting Goals  is provided by the Community Anti-Drug Coalitions of America and the National Community Anti-Drug Coalition Institute. This helpful primer is designed to provide clear guidelines for anti-drug coalitions in defining their communities and assessing the real needs within them.

Best Practices to Address Community Gang Problems from HealthyPeople.gov is a report that provides guidance to communities that are considering how to address a youth gang problem.

Framing the Issue , by Trudy Rice, Cheryl Burkhart-Kriesel and Karla Trautman, is a useful resource that explains how to analyze community problems and access community data. It includes a detailed step-by-step presentation.

Print Resources

Avery, M., Auvine, B., Streibel, B., & Weiss, L. (1981).  Building united judgement: A handbook for consensus decision making . Madison, WI: Center for Conflict Resolution. (Available from the Center at P.O. Box 2156, Madison, WI 53701 -2156).

Cox, F. (1995). Community problem solving: A guide to practice with comments. In Rothman, J., Erlich, J., & Tropman, J. (eds.),  Strategies of community intervention  (5th ed., pp. 146-162). Itasca, IL: F. E. Peacock.

Dale, D., & Mitiguy, N. (1978).  Planning for a change: A citizen's guide to creative planning and program development . Amherst, MA: University of Massachusetts, Citizen Involvement Training Project.

Johnson, D., & Johnson, F. (1997).  Joining together: Group theory and group skills  (6th ed.) Boston: Allyn and Bacon.

Lawson, L., Donant, F., & Lawson, J. (1982).  Lead on! The complete handbook for group leaders . San Luis Obispo, CA: Impact Publishers.

Mondross, J., & Wilson, S. (1994).  Organizing for power and empowerment .  New York, NY: Columbia University Press.

Future Problem Solving

Competitive Components

FPS offers four competitive components, Global Issues Problem Solving, Community Problem Solving, Scenario Writing, and Scenario Performance . Three divisions are offered for students: Junior (grades 4-6), Middle (grades 7-9), and Senior (grades 10-12) . Please read about each of the various components below and get started participating in one or more of them today!

Global Issues Problem Solving

Community problem solving, scenario writing, scenario performance.

Get Involved with Future Problem Solving Program

“FPS helped me develop critical thinking and problem solving skills that I use to teach in my classroom and in running our family business. Community Problem Solving helped me understand the value of those skills through real-world application which is why I have worked so hard to develop and maintain the program in my own school district. I am a first generation college graduate and the skills and experiences I had in FPS largely contributed to my interest in pursuing my college degrees.”

– Elizabeth Hill, Texas FPS

Future Problem Solving Program

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71+ Free Social Problem-Solving Scenarios

Do you have kiddos who struggle with their social problem-solving skills? Teach your students the simple process of how to solve a problem along with having them review how well their solution worked or didn’t work.

Learning to problem solve is an essential skill that is used not only throughout childhood but also into adulthood. Social problem solving is the ability to change or adapt to undesirable situations that arise throughout our day. On a daily basis, a child will encounter social problems that they will need to solve. Anything from arguing with another student, to hurting a friend’s feelings, to having a difficult conversation, or working with others.

Start with Small Problems

Many of the “problems” children encounter are often small problems which the child may be over-reacting to, such as wanting a different coloring crayon or wanting to be first in line, however, these small problems are still very real to the child. Practicing problem-solving with these small problems can be a great learning opportunity. Children can practice problem-solving with a small problem which can help them learn how to handle bigger problems in the future.

Problem Solving Importance

Social problem-solving skills are critical to a child’s social interactions, personal and professional relationships. A child’s ability to handle change, cope with stress, and handle challenges improves with a child’s ability to successfully solve social problems.

The ultimate goal is that the child will be able to solve social problems all on their own, but until they can independently solve a problem they will need to learn how to communicate and self-advocate to positively solve their problems.  

Students with Autism Problem Solving

Students with autism and other social challenges need to learn to problem solve as well. These social problem-solving skills will help them throughout their childhood and into their adulthood. Children can be taught how to problem solve through a guided process of breaking down the problem and using simple steps to solve the problem. Learning specific steps to problem-solving can allow children to remember how to solve a problem when they become overwhelmed or stressed. Although learning to solve a problem independently can take some time and practice it is well worth the investment to have a child who can eventually solve most social situations in a positive manner on their own.

Make Problem Solving Easier with this Freebie!

Download yours today to get started.

community problem solving scenarios

Problem Solving Form

Teach your students the 4 steps to becoming a social problem-solver.

  • Identify the problem. For instance, start by having your student identify the social problem.
  • Create three solutions. Also, have your student come up with three different solutions that they could use to solve the problem that they identified.
  • Identify the consequences. Then, identify the consequence for each individual solution.
  • Pick the best solution.  Lastly, have your student identify which of their three solutions is the best choice Then have your student put into words why they think that solution is the best solution.

Problem Solving Graphic Organizer

What we learnt about solving problems is don't freak out, if one thing doesn't work , try something else out. And work together as a team. #melthammathsweek #MELTHAMPUPILVOICE @problemsolveit pic.twitter.com/iVm1Im4Aue — yr6melthamce (@yr6melthamce) February 4, 2019

Problem Solving Review Form

After your students go through the social problem-solver have them use the social problem-solving review form.

  • What happened.  For instance, after your student tried their solution have them explain what happened next.
  • Review the results. Also, have your student identify whether or not their solution got them the results they wanted.
  • Use this solution again. Furthermore, have your student identify whether or not they would use this solution again in the future to solve the same or similar problem.
  • What would you do differently? Finally, have your student explain what they would do differently if they didn’t get the results they wanted or if they wouldn’t use that solution again in the future.

Problem-Solving-Review

71+ Social Problem Scenarios + 6 Blank Scenarios

Use the 71 social problem-solving scenarios to have your students get great experience practicing how to solve a social problem. Also, included are 6 blank scenarios. Then laminate them so you can use them over and over again. Therefore, create social problems that the student experiences and needs help solving.

Problem Solving Scenarios

Wordless Video teaching Problem Solving

Watch this super cute wordless animation with your students and have them discuss the problem they see and how to best solve the problem.

Use this as a fun practice example to get your students started towards learning how to problem-solve.

Demonstrate Through Modeling

  • Model and discuss empathy. First and foremost, children need to understand how another person might be feeling in a given situation in order to become a good social problem solver. The student needs to learn how to “stand in someone else’s shoes” for a little bit. One way you can work on this skill is during the reading time you can focus on how a particular character in the story might be feeling. Ask questions, such as, “How do they feel right now? How would you feel in that same situation? Why do you think they feel that way?”, etc.
  • Model problem-solving skills as the teacher. When you are faced with a problem you can solve the problem by thinking aloud for the students to hear how you solve a problem. You can state the problem, then come up with possible solutions, then identify the possible consequences to each solution, then pick and explain why a solution is the best option. For example, you could say, “I was hoping to take the class outside for a stress walk around the track before the reading test, but the problem is that it is raining outside. I could still take you outside, but then you will get wet, or we could walk the halls, but then we’d have to be really quiet because there are other classes learning, or we could just skip the walk and take the reading test, but then you might not do as well on the test. I think based on all of those solutions the best solution will be to walk the hallway, but you guys will have to promise to be quiet so that we don’t disrupt other classes. Modeling the problem-solving process can be very helpful for the students to watch, observe, and later implement themselves.

Teach Communication

  • Have students communicate how they are feeling . Teaching your students to share their emotions in a respectful way can improve their ability to problem-solve. Have students use an “I” sentence frame, such as, “I feel _____ (insert feeling word) when _____ (identify what made you feel that way).” For example, “I felt sad when Jackson broke my favorite pencil” or “I was mad when I wasn’t picked to be first in line. “This way students can communicate how they are feeling using honest and open communication. Teaching students to appropriately communicate their emotions can help solve some social problems from the beginning.

Encourage Independency

  • Encourage your student to problem solve. If your student is struggling to problem solve independently encourage them to do so using open-ended questions, such as “How could you fix this problem?” “What would be a fair solution?” “What would happen if you used that solution?”, etc.
  • Let the student try to problem solve independently. Give your students the space to try and solve their own problems using the guided strategies. Try not to come running to their rescue for every little problem. Some problems are small and a great opportunity for the student to learn and practice. If an adult does all of the problem solving for a student then what are they really learning. Give your students the time and space they need to practice solving small problems on their own. Of course, if it is a bigger or more serious problem then have an adult help guide the problem-solving process.
  • Tell an adult. Remind your students that there are still some problems that are too big for them to solve on their own and that it is okay to get help from an adult to solve big problems. For example, if the student doesn’t feel safe, someone is being hurt physically or emotionally, or if they tried to solve a problem independently but it didn’t work and they need help. Let them know that it’s okay to tell an adult.

Teach How to Disagree and How to Make Up

  • Discuss how to disagree respectfully. Remind your student that they won’t always agree with their teacher, friends, classmate, or parents and that’s okay. Even the people we like might have different opinions, interests, and likes than we do. However, even if we disagree with someone we should still treat them with respect. Treating someone with respect means to not call them names, ignore them, yell or hit them. It means that you do try to create solutions that both parties can agree with and to apologize when we hurt others’ feelings.
  • Role-play how to make up. Practice in everyday life how to make up after a social problem .

Get your free social problem solver today!

I hope you and your students love this freebie!

Students are really having to stretch their brains today. It's @NSPCC #NumberDay and @problemsolveit are challenging Y9 and 10 to solve the escape room boxes. It's not as easy as it looks! The promise of a few sweet treats for the winners seems to be helping though! pic.twitter.com/AxRRJnJIv2 — CongletonHS (@CongletonHS) February 2, 2018

Have your students use task card scenarios to help them identify how they and others might feel in different social scenarios. Be sure to discuss the problem, identify possible solutions, identify the consequences of those possible solutions, and then based on those consequences pick the best solution. Make social problem-solving a game by telling the students that they are social detectives and that it is their job to use what they know about social rules to help them identify the possible and best solutions. Start practicing today with 71+ free social problem social task cards! Do your students need more practice? Be sure to check out my other freebie for 31 wordless animated videos to teach problem-solving and so much more.

Get More Problem Solving Time Saving Materials

Next, be sure to check out the following time-saving materials to continue to teach your students how to solve their social problems in addition to this freebie.

Weekly Social Pragmatics Homework

Social Pragmatics Homework

  • Weekly problem-solving.   Send home a  weekly homework page  that includes a problem-solving scenario plus an idiom and a conversational practice scenario.

Weekly Social Pragmatics

Restorative Justice Problem Solving Flip Book

Restorative Justice

  • Restorative justice graphic visual.  Use this graphic visual to help your student  restore a social relationship  after a social problem.

restorative justice

Self-Advocating Role-Play Scenarios

Self Advocating

  • Self-advocating in high school.  Teach your high schoolers the process to  self-advocate  for what they need.

Self Advocating Practice

5th-12th Grade Life Skills Problem Solving

Life Skills Social Skills

  • Life skills problem-solving.  In addition, this  life skills differentiated bundle  includes a problem-solving lesson plan.

community problem solving scenarios

I recommend you read Problem Solving Wheel: Help Kids Solve Their Own Problems , 61+ Free Fillable SLP Planner Pages 2020-2021 , 430+ Free Multisyllabic Words List Activity Bundle , or 432+ Free IEP Goal Bank to Save You Time posts because they include freebies as well and who doesn’t want more freebies!

Got questions? Leave a comment. Let’s chat!

Monday 30th of January 2023

Hello! I have entered my name and email twice (yesterday & today) to receive to 71+ Free Social Problem-Solving Senarios, but I have not received anything yet. Not even an email back to mine in order to subcribe. Thanks for your help! Tracy

Melissa Berg

Tuesday 31st of January 2023

Hi Tracy, Thanks so much for reaching out! Sorry about that. We went ahead and sent you an email with the PDF attached. Wishing you all my best, Melissa

Problem Solving Skills

Tuesday 30th of August 2022

I truly love your site. Excellent colors, theme and writing. Thanks for sharing.

Laura Ricca

Monday 11th of April 2022

Tuesday 12th of April 2022

Hi Laura, I'm glad you found this resource helpful. Melissa

Modified Mental Health and Suicide Prevention - Speech Therapy Store

Monday 11th of May 2020

[…] 71+ FREE SOCIAL PROBLEM-SOLVING SCENARIOS […]

Problem Solving Wheel: Help Kids Solve Their Own Problems - Speech Therapy Store

Monday 4th of May 2020

[…] 71+ Free Social Problem Solving Task Cards Scenarios […]

Kathy B SLP

Problem Solving Scenarios for Kids

social problem solving - boys fighting over toy

What is Social Problem Solving?

Social problem solving is a process of recognizing difficulties and adapting or changing to resolve problems that we encounter in everyday living.  Social problem solving is an essential life skill.  Strong problem-solving skills are important in social interactions throughout life.  Young children learn social problem-solving skills like learning to share and asking for preferred items.  They learn to use the right words, tone of voice, and body language.  They also learn to read the body language and tone of voice of others.  They learn to make social inferences and understand the perspectives of others.  As children grow and develop social problem-solving skills become more complex.  Children with strong social problem-solving skills respond better to stress.  They are also more likely to be successful in personal and professional interactions as they get older.

Kids have to solve social problems throughout their days in school.  These issues range from requesting help in the classroom to joining in with a basketball game on the playground.  Kids learn many of these problem-solving skills through maturity, experience, and adult direction.  Other times more direct teaching is necessary.

How Can we help students learn Social Problem Solving Skills?

  •  Teach kids to communicate their feelings in a calm way.  As adults, we know that misunderstanding causes many problems in social interactions.  Difficulty understanding the perspective of someone else also causes problems.
  • Help students learn to identify problems.  Sometimes kids don’t recognize nonverbal clues that there is a social problem.
  • Model social problem skills for students.  Talk about social problems that occur throughout the day.  Model social problem solving and talk about your thinking.
  • Use problem-solving scenarios for kids to practice social problem-solving.  By using hypothetical problems kids can gain important social skills.

What are problem solving scenarios?

Jill’s class is on a field trip to a museum.  Jill wasn’t paying attention and lost her group.  Now she is by herself.  What is the problem?  How can Jill solve her problem? 

Your classmate is passing out cupcakes and she did not give one to you.  How do you feel?  What can you do?

Y ou are doing a math paper in class but you are confused about how to do some of it.  What can you do?

It is your birthday and your grandmother just gave you a present.  It’s a really boring sweater.  What should you do?

Your friend at school is sitting by himself at recess and looking really sad.  What can you do?  

Jack and Yasine want to play a game but they want to play different games.  They are arguing.  What can they do?

You are at a friend’s house for dinner and they are going to eat lobster.  You are allergic to lobster and shellfish.  What should you do?  What would you say?  

These are some examples of  problem solving scenario for kids.  In using scenarios, students can identify problems, talk about perspectives and come up with solutions.  There is usually not just one solution.  It is great for students to brainstorm and come up with different ways to solve problems.

Here are more problem solving scenarios for kids:

problem solving scenarios

Try this fun set of problem solving scenarios with a superhero twist!

problem solving scenarios

Social Skills All Year is a comprehensive set of social skills questions for the whole year.

social problem solvimg for back to school

Get ready for back-to-school with this set of back-to-school problem-solving scenarios.  

Try some of these other social problem-solving scenarios that I like:

Social and safety skill question cards

Social Skills for Teenagers

Social Skills Bundle 

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Social Skills Training for Adults: 10 Best Activities + PDF

Social skills training for adults

Struggles with social skills in adulthood can cause avoidance of social situations and interfere with building long-lasting relationships.

Providing social skills training to clients with anxiety, fear of public speaking, and similar issues could ensure more optimal functioning.

This article provides strategies and training options for the development of various social skills. Several resources to help target specific struggles related to the development of social skills in adults are also included, and the approaches can be tailored to improve social responses in specific domains.

Before you continue, we thought you might like to download our three Positive Psychology Exercises for free . These science-based exercises will explore fundamental aspects of positive psychology including strengths, values, and self-compassion, and will give you the tools to enhance the wellbeing of your clients, students, or employees.

This Article Contains:

Social skills training for adults explained, social skills coaching: 2 best activities, role-playing exercises: 4 scripts & examples, top 2 resources & worksheets, 4 insightful videos & podcasts, positivepsychology.com’s helpful tools, a take-home message.

Social skills training includes interventions and instructional methods that help an individual improve and understand social behavior. The goal of social skills training is to teach people about verbal and nonverbal behaviors that are involved in typical social interactions (“Social,” n.d.).

Social skills training is usually initiated when adults have not learned or been taught appropriate interpersonal skills or have trouble reading subtle cues in social interactions. These instances can also be associated with disorders that impede social development, such as autism.

Therapists who practice social skills training first focus on breaking down more complex social behaviors into smaller portions. Next, they develop an individualized program for patients, depending on what social skills they need to work on, and gradually introduce those skills to their patients, building up their confidence through gradual exposure.

For instance, a person who has trouble making eye contact because of anxiety in social situations might be given strategies to maintain eye contact by the therapist. Eye contact is the foundation for most social interaction, and interventions will often start with improving the individual’s ability to maintain eye contact.

During therapy, other challenging areas will be identified such as starting or maintaining a conversation or asking questions. Each session will focus on different activities that typically involve role-play and sometimes will take place in a group setting to simulate different social experiences.

Once confidence has been built up during therapy or social skills group settings, these social skills can be brought into daily life.

Useful assessments: Tests, checklists, questionnaires, & scales

Before engaging your clients in social skills interventions or any type of therapeutic intervention, it is important to determine if social skills therapy is a good approach to help them with their current situation.

The Is Social Skills Training Right for Me? checklist is a self-assessment opportunity for clients to determine if social skills therapy is appropriate for their specific situation or if another approach will be more beneficial.

However, self-assessment activities can sometimes be unreliable, as the individual might not fully understand the treatment models that are available to them. Additionally, if a client has issues with social skills, they may not be aware of their deficiencies in social situations.

In these situations, therapists should ask clients about the issues they are having and encourage them to engage in self-questioning during sessions.

9 Questions to ask your clients

Prior to starting social skills training or activities, the therapist and client should narrow down which areas need help. A therapist can do this by asking the client a series of questions, including:

  • Where do you think you are struggling?
  • Are there any social situations that make you feel anxious, upset, or nervous?
  • Do you avoid any specific social situations or actions?
  • Have you ever had anyone comment on your social behavior? What have they said?
  • What do you think will help you improve the skills you are struggling with?

Clients can also ask themselves some questions to determine if the social skills therapy process is right for them.

These questions can include:

  • What aspects of my life am I struggling with?
  • Are there specific social situations or skills that I struggle with?
  • Do I have trouble keeping or maintaining relationships with friends, family members, and coworkers?
  • Am I avoiding specific social situations out of fear?

Getting clients to ask these questions will help determine if this process will benefit them. Having clients “buy in” to the process is important, to ensure that the approach is right for them and increase the likelihood that they will be engaged to complete activities with a reasonable degree of efficacy.

Eye contact

It is estimated that adults make eye contact 30–60% of the time in general conversation, increasing to 60–70% of the time when trying to form a more intimate relationship (Cognitive Development Learning Centre, 2019).

Giving people who are struggling socially the tools to make more eye contact is usually the first step in social skills training exercises.

The Strategies for Maintaining Eye Contact  worksheet provides some practical strategies and tips to practice making eye contact.

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Often, one of the most prominent struggles for people lacking social skills is starting a conversation, especially with people they are not familiar with.

Fleming (2013) details a helpful method for people who struggle with starting conversations. The ARE method can be used to initiate a conversation and gain an understanding of the person’s interests to facilitate a strong relationship.

  • Anchor: Connect the conversation to your mutually shared reality (e.g., common interests) or the setting in which you encountered the individual.
  • Reveal: Provide some personal context to help deepen the connection between you and the other person.
  • Encourage: After giving them some context, provide the other person with positive reinforcement to encourage them to share.

This worksheet Starting a Conversation – The ARE Method guides participants through each step in the ARE process. It also provides examples of how the ARE method can be incorporated into a typical conversation and used as a workable strategy in social skills training activities.

A Guide to Small Talk: Conversation Starters and Replies  provides an outline of conversation ideas to help start any conversation, no matter the setting.

After developing the ability to start a conversation, being able to project assertiveness and understand one’s limits is essential in ensuring clear communication.

These worksheets on Different Ways to Say ‘No’ Politely and Using ‘I’ Statements in Conversation  facilitate assertive communication and give clients the confidence to set personal limits.

Shyness

A lack of opportunity to learn coping strategies and difficulty with emotional regulation have been associated with anxiety and low problem-solving abilities (Anderson & Kazantzis, 2008).

An individual’s lack of ability to problem solve in social situations significantly affects their ability to come up with reasonable solutions to typical social problems, which in turn, causes them to avoid more difficult social situations.

Practicing social problem solving is a key component of social skills training. This worksheet on Social Problem Solving allows your clients to define the problems they are facing and rate the potential solutions from low to high efficacy.

Based on the rating, therapists can instruct clients to practice their social reasoning during sessions. Practicing these skills builds clients’ confidence and increases the likelihood that they will access these solutions under pressure.

Similarly, the Imagining Solutions to Social Problems worksheet implements a related process, but challenges participants to engage in a visualization activity. While engaging in visualization, participants have the opportunity to imagine what they would say or do, and reflect on what they have learned and why the solution they chose was best for that particular problem.

Supplementing modeling and practical activities with interactive audio-visual aids, such as podcasts and videos, is an essential practice in ensuring that patients seeking social skills training are getting multiple perspectives to develop their social intelligence.

Below, we have provided resources to help your clients with different social skills and situations.

An introvert’s guide to social freedom – Kaspars Breidaks

This TEDx talk focuses on providing guidelines for self-identified introverts. In this video, Breidaks frames introversion as an opportunity, rather than a weakness.

Based on his experiences moving from a small town to a big city and eventually starting improv comedy, he developed a workshop to help integrate principles of improvisation into social skills training.

His workshops focus on creating connections through eye contact and breaking through shyness by training the small talk muscle. Because of his experience, he recommends you say yes to yourself before saying yes to others. Breidaks theorizes that only by developing our awareness of our own true emotions and thoughts can we become more comfortable interacting with others.

This video is helpful if your patients need workable tips to improve their interactions with strangers and is an excellent complement to some of our worksheets on developing skills for small talk.

10 Ways to have a better conversation – Celeste Headlee

This TEDx talk is focused on tactics to have more effective conversations. In her TED talk, Headlee emphasizes the importance of honesty, clarity, and listening to others as well as yourself.

Headlee shares her ideas about how to talk and listen to others, specifically focusing on sustaining clear, coherent conversation and the importance of clear, direct communication.

She argues that technology has interfered with the development of interpersonal skills, stating that conversation is an art that is fundamentally underrated and should be emphasized more, especially among young children.

The main point Headlee tries to get across is to avoid multitasking and pontificating during conversation. Individuals who are struggling with active listening and keeping a conversation going would benefit from the tips she offers in this video, as she uses a lot of the same principles when interviewing her radio guests to ensure that she is getting the most out of their appearances.

She specifically emphasizes the importance of being continually present while talking and listening to someone, which is strongly emphasized in social skills training.

How Can I Say This – Beth Buelow

How can I say this Podcast

Each episode also provides techniques or approaches to help listeners become more confident when dealing with different social situations. The podcast also takes listener questions about dealing with social situations and issues.

If your clients are struggling with introducing themselves to new people, they may benefit from the episodes on talking to strangers and how to have difficult conversations.

Available on Spotify and Apple Podcasts .

Social Skills Coaching – Patrick King

Social Skills Coaching Podcast

King focuses on using emotional intelligence and understanding human interaction to help break down emotional barriers, improve listeners’ confidence, and equip people with the tools they need for success.

Although King’s expertise is centered on romantic relationships, this podcast provides strategies to improve one’s emotional awareness and engage in better communication.

People engaging in social skills training would benefit from the episode on social sensitivity, which examines the social dynamics of the brain. It also explains why our brains are programmed to respond more to specific traits (e.g., warmth, dominance) and why people with those traits are often elevated to higher positions within the social hierarchy.

Available on  Apple Podcasts .

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17 Top-Rated Positive Psychology Exercises for Practitioners

Expand your arsenal and impact with these 17 Positive Psychology Exercises [PDF] , scientifically designed to promote human flourishing, meaning, and wellbeing.

Created by Experts. 100% Science-based.

There are several resources available on our website to complement the social skills training that you are providing to your clients.

Our Emotional Intelligence Masterclass© trains helping professionals in methodology that helps increase their client’s emotional intelligence.

The client workbook has several exercises that practitioners can give their clients to develop an awareness of their emotions and, subsequently, understand how those emotions might contribute to interactions with others.

Our Positive Psychology Toolkit© provides over 400 exercises and tools, and the Social Network Investment exercise, included in the Toolkit, focuses on reflecting on a client’s current social network. By further looking into the amount of time and investment devoted to the members of their social network, clients can further identify who is supportive of their endeavors and who negatively affects experiences.

With this knowledge, relationships can be analyzed before devoting even more time and investment that might not facilitate positive emotions.

People who struggle with initiating conversation might also have trouble talking about their emotions. Our exercise on Asking for Support , also in the Toolkit, can provide assistance to someone having trouble communicating their emotions.

It also provides strategies to practice asking for help when needed. This exercise also gives you the opportunity to identify any personal barriers that are impending your ability to seek help from others.

You might be interested in this sister article, Social Skills Training for Kids , which provides top resources for teachers. To enhance your knowledge, our Social Skills Books for Adults & Kids  is a must-read selection of top books.

If you’re looking for more science-based ways to help others enhance their wellbeing, this signature collection contains 17 validated positive psychology tools for practitioners. Use them to help others flourish and thrive.

Improving social skills is an important skill to develop for anyone trying to facilitate professional and personal connections.

However, sometimes clients might not even realize they need targeted interventions to help with their social skills, and they might approach a therapist with other challenges around anxiety entering new situations.

For that reason, we hope this article provided valuable options for the development of social skills, with useful activities and social skills worksheets to be incorporated into your sessions.

We encourage you and your clients to explore these exercises together and engage in goal-setting tools to target areas that will benefit their daily lives, relationships, and communication.

We hope you enjoyed reading this article. Don’t forget to download our three Positive Psychology Exercises for free .

  • Anderson, G., & Kazantzis, N. (2008). Social problem-solving skills for adults with mild intellectual disability: A multiple case study. Behaviour Change , 25 (2), 97–108.
  • Cognitive Development Learning Centre. (2019). Training eye contact in communication . Retrieved May 4, 2021, from https://cognitive.com.sg/training-eye-contact-in-communication/
  • Fleming, C. (2013). It’s the way you say it: Becoming articulate, well-spoken and clear (2nd ed.). Berrett-Koehler.
  • Social skills training. (n.d.). In  Encyclopedia of mental disorder. Retrieved May 4, 2021, from http://www.minddisorders.com/Py-Z/Social-skills-training.html

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Tim Roosendaal

Hello, I am trying to open the link to the ARE-method but am unable to.

Julia Poernbacher

Please try to access the worksheet here .

If you experience further issues with accessing the link, please let me know!

Warm regards, Julia | Community Manager

John DeGeorgio

Sounds so good for my young adult. Do you know of any in person sessions, workshops, which would benefit him being in person.

Nancy Pidgeon

I would like to know what the best book to get for my husband for him to learn social skills conversations. Thank You

check out our article “ 12 Must-Read Social Skills Books for Adults & Kids “.

Hope this helps!

Kind regards, Julia | Community Manager

Nell

Are there any online classes for people suffering with anxiety, Aspergers and a lack of social skills? This is a great article, but there are no therapists who teach social skills. These are skills that come from parents. Like me, when you have no parent or friends to teach you, what do you do? Please make an online course. I would pay to watch a course and even buy materials.

Thank you for your thoughtful comment and interest in an online course addressing anxiety, Aspergers, and social skills. I understand how challenging it can be to find the right resources, especially when traditional sources of support may not be readily available.

While we don’t currently offer an online course, we are happy to recommend a helpful resource that cater to individuals experiencing similar difficulties: Psychology Today has a great directory you can use to find therapists in your local area. Usually, the therapists provide a summary in their profile with their areas of expertise and types of issues they are used to working with.

I hope this helps.

Raphael

Hello, I just found out about this website today and this is the exact type of service I need. I unfortunately cannot find any one like this that is near me or accept my insurance. And I need this fast since my quality of life is so bad, I have severe social anxiety, and never had friends or a relationship.

Amelia

Hi there a lot of the links don’t work in this article? How can I access the resources?

Caroline Rou

Thanks for your question! We are working on updating all the broken links in our articles, as they can be outdated. Which specific resource are you looking for?

Maybe I can help 🙂

Kind regards, -Caroline | Community Manager

Robin

Living socially isolated, getting told I have autism ad the age of 33, I found out that I have a lot to learn about being social with people. Now knowing what my “ problem” is also gave me the drive to improve my people skills. Fearing I willing never fully understand feelings ( not even my own) all help is welcome. And this was a very helpful article. Living in a world with tips and tricks to look normal will never be easy. But you sure help me .. thank you..

M

AMAZING work.. .as always. Thank you !

Dane Custance

Thank you Gabriella social skills have been a real issue for me for my whole life. There are so many helpful avenues to explore thanks this article.

Steven Cronson

Steven Cronson My brothers didn’t consider me an Aspie and made a pact to ignore me , block me I hadn’t even learned many social skills my brother a psychiatrist tried by giving me ptsd and gad a Divorce to try to get me to end my life. My wife proudly fought back and figured out how better to understand me. And I fought the awful had medicine Lexapro that I consider the devil in a pill that made me flat and losing my superpower focusing ability. I hope a producer latched on to my fascinating story of greed, over good, attack on my very life and a brother doctor that should never been one. My dad a psychiatrist made me a DDS to be respected and listened to but not even work and married off in a fake but better life. They accused me an Aspie blind to empathy. B

Nicole Celestine, Ph.D.

I’m sorry to read about your challenges with your family. It’s good that you have what sounds like a supportive ally in your wife. And indeed, medications don’t work for everyone — or it may be the case that a different medication may suit you better. Definitely raise these concerns with a trusted psychiatrist if you feel medication could help you.

As you note, it’s a harmful myth that those on the autism spectrum don’t feel empathy. And this myth unfairly stigmatises members of this community. I’m sorry to read about these accusations from your family.

On another note, if you’d like to work on your social skills, consider reaching out to support groups for those with Aspergers in your area, or seeking the support of a therapist with expertise in this area. Psychology Today has a great directory you can use to find therapists in your local area. Usually, the therapists provide a summary in their profile with their areas of expertise and types of issues they are used to working with.

I hope this helps, and I wish you all the best.

– Nicole | Community manager

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Team Building Exercises – Problem Solving and Decision Making

Fun ways to turn problems into opportunities.

By the Mind Tools Content Team

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Whether there's a complex project looming or your team members just want to get better at dealing with day-to-day issues, your people can achieve much more when they solve problems and make decisions together.

By developing their problem-solving skills, you can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, you can help them work together maturely, use different thinking styles, and commit collectively to decisions.

In this article, we'll look at three team-building exercises that you can use to improve problem solving and decision making in a new or established team.

Exercises to Build Decision-Making and Problem-Solving Skills

Use the following exercises to help your team members solve problems and make decisions together more effectively.

Exercise 1: Lost at Sea*

In this activity, participants must pretend that they've been shipwrecked and are stranded in a lifeboat. Each team has a box of matches, and a number of items that they've salvaged from the sinking ship. Members must agree which items are most important for their survival.

Download and print our team-building exercises worksheet to help you with this exercise.

This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they make decisions.

What You'll Need

  • Up to five people in each group.
  • A large, private room.
  • A "lost at sea" ranking chart for each team member. This should comprise six columns. The first simply lists each item (see below). The second is empty so that each team member can rank the items. The third is for group rankings. The fourth is for the "correct" rankings, which are revealed at the end of the exercise. And the fifth and sixth are for the team to enter the difference between their individual and correct score, and the team and correct rankings, respectively.
  • The items to be ranked are: a mosquito net, a can of petrol, a water container, a shaving mirror, a sextant, emergency rations, a sea chart, a floating seat or cushion, a rope, some chocolate bars, a waterproof sheet, a fishing rod, shark repellent, a bottle of rum, and a VHF radio. These can be listed in the ranking chart or displayed on a whiteboard, or both.
  • The experience can be made more fun by having some lost-at-sea props in the room.

Flexible, but normally between 25 and 40 minutes.

Instructions

  • Divide participants into their teams, and provide everyone with a ranking sheet.
  • Ask team members to take 10 minutes on their own to rank the items in order of importance. They should do this in the second column of their sheet.
  • Give the teams a further 10 minutes to confer and decide on their group rankings. Once agreed, they should list them in the third column of their sheets.
  • Ask each group to compare their individual rankings with their collective ones, and consider why any scores differ. Did anyone change their mind about their own rankings during the team discussions? How much were people influenced by the group conversation?
  • Now read out the "correct" order, collated by the experts at the US Coast Guard (from most to least important): - Shaving mirror. (One of your most powerful tools, because you can use it to signal your location by reflecting the sun.) - Can of petrol. (Again, potentially vital for signaling as petrol floats on water and can be lit by your matches.) - Water container. (Essential for collecting water to restore your lost fluids.) -Emergency rations. (Valuable for basic food intake.) - Plastic sheet. (Could be used for shelter, or to collect rainwater.) -Chocolate bars. (A handy food supply.) - Fishing rod. (Potentially useful, but there is no guarantee that you're able to catch fish. Could also feasibly double as a tent pole.) - Rope. (Handy for tying equipment together, but not necessarily vital for survival.) - Floating seat or cushion. (Useful as a life preserver.) - Shark repellent. (Potentially important when in the water.) - Bottle of rum. (Could be useful as an antiseptic for treating injuries, but will only dehydrate you if you drink it.) - Radio. (Chances are that you're out of range of any signal, anyway.) - Sea chart. (Worthless without navigational equipment.) - Mosquito net. (Assuming that you've been shipwrecked in the Atlantic, where there are no mosquitoes, this is pretty much useless.) - Sextant. (Impractical without relevant tables or a chronometer.)

Advice for the Facilitator

The ideal scenario is for teams to arrive at a consensus decision where everyone's opinion is heard. However, that doesn't always happen naturally: assertive people tend to get the most attention. Less forthright team members can often feel intimidated and don't always speak up, particularly when their ideas are different from the popular view. Where discussions are one-sided, draw quieter people in so that everyone is involved, but explain why you're doing this, so that people learn from it.

You can use the Stepladder Technique when team discussion is unbalanced. Here, ask each team member to think about the problem individually and, one at a time, introduce new ideas to an appointed group leader – without knowing what ideas have already been discussed. After the first two people present their ideas, they discuss them together. Then the leader adds a third person, who presents his or her ideas before hearing the previous input. This cycle of presentation and discussion continues until the whole team has had a chance to voice their opinions.

After everyone has finished the exercise, invite your teams to evaluate the process to draw out their experiences. For example, ask them what the main differences between individual, team and official rankings were, and why. This will provoke discussion about how teams arrive at decisions, which will make people think about the skills they must use in future team scenarios, such as listening , negotiating and decision-making skills, as well as creativity skills for thinking "outside the box."

A common issue that arises in team decision making is groupthink . This can happen when a group places a desire for mutual harmony above a desire to reach the right decision, which prevents people from fully exploring alternative solutions.

If there are frequent unanimous decisions in any of your exercises, groupthink may be an issue. Suggest that teams investigate new ways to encourage members to discuss their views, or to share them anonymously.

Exercise 2: The Great Egg Drop*

In this classic (though sometimes messy!) game, teams must work together to build a container to protect an egg, which is dropped from a height. Before the egg drop, groups must deliver presentations on their solutions, how they arrived at them, and why they believe they will succeed.

This fun game develops problem-solving and decision-making skills. Team members have to choose the best course of action through negotiation and creative thinking.

  • Ideally at least six people in each team.
  • Raw eggs – one for each group, plus some reserves in case of accidents!
  • Materials for creating the packaging, such as cardboard, tape, elastic bands, plastic bottles, plastic bags, straws, and scissors.
  • Aprons to protect clothes, paper towels for cleaning up, and paper table cloths, if necessary.
  • Somewhere – ideally outside – that you can drop the eggs from. (If there is nowhere appropriate, you could use a step ladder or equivalent.)
  • Around 15 to 30 minutes to create the packages.
  • Approximately 15 minutes to prepare a one-minute presentation.
  • Enough time for the presentations and feedback (this will depend on the number of teams).
  • Time to demonstrate the egg "flight."
  • Put people into teams, and ask each to build a package that can protect an egg dropped from a specified height (say, two-and-a-half meters) with the provided materials.
  • Each team must agree on a nominated speaker, or speakers, for their presentation.
  • Once all teams have presented, they must drop their eggs, assess whether the eggs have survived intact, and discuss what they have learned.

When teams are making their decisions, the more good options they consider, the more effective their final decision is likely to be. Encourage your groups to look at the situation from different angles, so that they make the best decision possible. If people are struggling, get them to brainstorm – this is probably the most popular method of generating ideas within a team.

Ask the teams to explore how they arrived at their decisions, to get them thinking about how to improve this process in the future. You can ask them questions such as:

  • Did the groups take a vote, or were members swayed by one dominant individual?
  • How did the teams decide to divide up responsibilities? Was it based on people's expertise or experience?
  • Did everyone do the job they volunteered for?
  • Was there a person who assumed the role of "leader"?
  • How did team members create and deliver the presentation, and was this an individual or group effort?

Exercise 3: Create Your Own*

In this exercise, teams must create their own, brand new, problem-solving activity.

This game encourages participants to think about the problem-solving process. It builds skills such as creativity, negotiation and decision making, as well as communication and time management. After the activity, teams should be better equipped to work together, and to think on their feet.

  • Ideally four or five people in each team.
  • Paper, pens and flip charts.

Around one hour.

  • As the participants arrive, you announce that, rather than spending an hour on a problem-solving team-building activity, they must design an original one of their own.
  • Divide participants into teams and tell them that they have to create a new problem-solving team-building activity that will work well in their organization. The activity must not be one that they have already participated in or heard of.
  • After an hour, each team must present their new activity to everyone else, and outline its key benefits.

There are four basic steps in problem solving : defining the problem, generating solutions, evaluating and selecting solutions, and implementing solutions. Help your team to think creatively at each stage by getting them to consider a wide range of options. If ideas run dry, introduce an alternative brainstorming technique, such as brainwriting . This allows your people to develop one others' ideas, while everyone has an equal chance to contribute.

After the presentations, encourage teams to discuss the different decision-making processes they followed. You might ask them how they communicated and managed their time . Another question could be about how they kept their discussion focused. And to round up, you might ask them whether they would have changed their approach after hearing the other teams' presentations.

Successful decision making and problem solving are at the heart of all effective teams. While teams are ultimately led by their managers, the most effective ones foster these skills at all levels.

The exercises in this article show how you can encourage teams to develop their creative thinking, leadership , and communication skills , while building group cooperation and consensus.

* Original source unknown. Please let us know if you know the original source.

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Community policing emphasizes proactive problem solving in a systematic and routine fashion. Rather than responding to crime only after it occurs, community policing encourages agencies to proactively develop solutions to the immediate underlying conditions contributing to public safety problems. Problem solving must be infused into all police operations and guide decision-making efforts. Agencies are encouraged to think innovatively about their responses and view making arrests as only one of a wide array of potential responses. A major conceptual vehicle for helping officers to think about problem solving in a structured and disciplined way is the scanning, analysis, response, and assessment (SARA) model .

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Workplace problem-solving examples: real scenarios, practical solutions.

  • March 11, 2024

In today’s fast-paced and ever-changing work environment, problems are inevitable. From conflicts among employees to high levels of stress, workplace problems can significantly impact productivity and overall well-being. However, by developing the art of problem-solving and implementing practical solutions, organizations can effectively tackle these challenges and foster a positive work culture. In this article, we will delve into various workplace problem scenarios and explore strategies for resolution. By understanding common workplace problems and acquiring essential problem-solving skills, individuals and organizations can navigate these challenges with confidence and success.

Men in Hardhats

Understanding Workplace Problems

Before we can effectively solve workplace problems , it is essential to gain a clear understanding of the issues at hand. Identifying common workplace problems is the first step toward finding practical solutions. By recognizing these challenges, organizations can develop targeted strategies and initiatives to address them.

Identifying Common Workplace Problems

One of the most common workplace problems is conflict. Whether it stems from differences in opinions, miscommunication, or personality clashes, conflict can disrupt collaboration and hinder productivity. It is important to note that conflict is a natural part of any workplace, as individuals with different backgrounds and perspectives come together to work towards a common goal. However, when conflict is not managed effectively, it can escalate and create a toxic work environment.

In addition to conflict, workplace stress and burnout pose significant challenges. High workloads, tight deadlines, and a lack of work-life balance can all contribute to employee stress and dissatisfaction. When employees are overwhelmed and exhausted, their performance and overall well-being are compromised. This not only affects the individuals directly, but it also has a ripple effect on the entire organization.

Another common workplace problem is poor communication. Ineffective communication can lead to misunderstandings, delays, and errors. It can also create a sense of confusion and frustration among employees. Clear and open communication is vital for successful collaboration and the smooth functioning of any organization.

The Impact of Workplace Problems on Productivity

Workplace problems can have a detrimental effect on productivity levels. When conflicts are left unresolved, they can create a tense work environment, leading to decreased employee motivation and engagement. The negative energy generated by unresolved conflicts can spread throughout the organization, affecting team dynamics and overall performance.

Similarly, high levels of stress and burnout can result in decreased productivity, as individuals may struggle to focus and perform optimally. When employees are constantly under pressure and overwhelmed, their ability to think creatively and problem-solve diminishes. This can lead to a decline in the quality of work produced and an increase in errors and inefficiencies.

Poor communication also hampers productivity. When information is not effectively shared or understood, it can lead to misunderstandings, delays, and rework. This not only wastes time and resources but also creates frustration and demotivation among employees.

Furthermore, workplace problems can negatively impact employee morale and job satisfaction. When individuals are constantly dealing with conflicts, stress, and poor communication, their overall job satisfaction and engagement suffer. This can result in higher turnover rates, as employees seek a healthier and more supportive work environment.

In conclusion, workplace problems such as conflict, stress, burnout, and poor communication can significantly hinder productivity and employee well-being. Organizations must address these issues promptly and proactively to create a positive and productive work atmosphere. By fostering open communication, providing support for stress management, and promoting conflict resolution strategies, organizations can create a work environment that encourages collaboration, innovation, and employee satisfaction.

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The Art of Problem Solving in the Workplace

Now that we have a clear understanding of workplace problems, let’s explore the essential skills necessary for effective problem-solving in the workplace. By developing these skills and adopting a proactive approach, individuals can tackle problems head-on and find practical solutions.

Problem-solving in the workplace is a complex and multifaceted skill that requires a combination of analytical thinking, creativity, and effective communication. It goes beyond simply identifying problems and extends to finding innovative solutions that address the root causes.

Essential Problem-Solving Skills for the Workplace

To effectively solve workplace problems, individuals should possess a range of skills. These include strong analytical and critical thinking abilities, excellent communication and interpersonal skills, the ability to collaborate and work well in a team, and the capacity to adapt to change. By honing these skills, individuals can approach workplace problems with confidence and creativity.

Analytical and critical thinking skills are essential for problem-solving in the workplace. They involve the ability to gather and analyze relevant information, identify patterns and trends, and make logical connections. These skills enable individuals to break down complex problems into manageable components and develop effective strategies to solve them.

Effective communication and interpersonal skills are also crucial for problem-solving in the workplace. These skills enable individuals to clearly articulate their thoughts and ideas, actively listen to others, and collaborate effectively with colleagues. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions.

Collaboration and teamwork are essential for problem-solving in the workplace. By working together, individuals can leverage their diverse skills, knowledge, and perspectives to generate innovative solutions. Collaboration fosters a supportive and inclusive environment where everyone’s ideas are valued, leading to more effective problem-solving outcomes.

The ability to adapt to change is another important skill for problem-solving in the workplace. In today’s fast-paced and dynamic work environment, problems often arise due to changes in technology, processes, or market conditions. Individuals who can embrace change and adapt quickly are better equipped to find solutions that address the evolving needs of the organization.

The Role of Communication in Problem Solving

Communication is a key component of effective problem-solving in the workplace. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions. Active listening, clear and concise articulation of thoughts and ideas, and the ability to empathize are all valuable communication skills that facilitate problem-solving.

Active listening involves fully engaging with the speaker, paying attention to both verbal and non-verbal cues, and seeking clarification when necessary. By actively listening, individuals can gain a deeper understanding of the problem at hand and the perspectives of others involved. This understanding is crucial for developing comprehensive and effective solutions.

Clear and concise articulation of thoughts and ideas is essential for effective problem-solving communication. By expressing oneself clearly, individuals can ensure that their ideas are understood by others. This clarity helps to avoid misunderstandings and promotes effective collaboration.

Empathy is a valuable communication skill that plays a significant role in problem-solving. By putting oneself in the shoes of others and understanding their emotions and perspectives, individuals can build trust and rapport. This empathetic connection fosters a supportive and collaborative environment where everyone feels valued and motivated to contribute to finding solutions.

In conclusion, problem-solving in the workplace requires a combination of essential skills such as analytical thinking, effective communication, collaboration, and adaptability. By honing these skills and fostering open communication channels, individuals can approach workplace problems with confidence and creativity, leading to practical and innovative solutions.

Real Scenarios of Workplace Problems

Now, let’s explore some real scenarios of workplace problems and delve into strategies for resolution. By examining these practical examples, individuals can develop a deeper understanding of how to approach and solve workplace problems.

Conflict Resolution in the Workplace

Imagine a scenario where two team members have conflicting ideas on how to approach a project. The disagreement becomes heated, leading to a tense work environment. To resolve this conflict, it is crucial to encourage open dialogue between the team members. Facilitating a calm and respectful conversation can help uncover underlying concerns and find common ground. Collaboration and compromise are key in reaching a resolution that satisfies all parties involved.

In this particular scenario, let’s dive deeper into the dynamics between the team members. One team member, let’s call her Sarah, strongly believes that a more conservative and traditional approach is necessary for the project’s success. On the other hand, her colleague, John, advocates for a more innovative and out-of-the-box strategy. The clash between their perspectives arises from their different backgrounds and experiences.

As the conflict escalates, it is essential for a neutral party, such as a team leader or a mediator, to step in and facilitate the conversation. This person should create a safe space for both Sarah and John to express their ideas and concerns without fear of judgment or retribution. By actively listening to each other, they can gain a better understanding of the underlying motivations behind their respective approaches.

During the conversation, it may become apparent that Sarah’s conservative approach stems from a fear of taking risks and a desire for stability. On the other hand, John’s innovative mindset is driven by a passion for pushing boundaries and finding creative solutions. Recognizing these underlying motivations can help foster empathy and create a foundation for collaboration.

As the dialogue progresses, Sarah and John can begin to identify areas of overlap and potential compromise. They may realize that while Sarah’s conservative approach provides stability, John’s innovative ideas can inject fresh perspectives into the project. By combining their strengths and finding a middle ground, they can develop a hybrid strategy that incorporates both stability and innovation.

Ultimately, conflict resolution in the workplace requires effective communication, active listening, empathy, and a willingness to find common ground. By addressing conflicts head-on and fostering a collaborative environment, teams can overcome challenges and achieve their goals.

Dealing with Workplace Stress and Burnout

Workplace stress and burnout can be debilitating for individuals and organizations alike. In this scenario, an employee is consistently overwhelmed by their workload and experiencing signs of burnout. To address this issue, organizations should promote a healthy work-life balance and provide resources to manage stress effectively. Encouraging employees to take breaks, providing access to mental health support, and fostering a supportive work culture are all practical solutions to alleviate workplace stress.

In this particular scenario, let’s imagine that the employee facing stress and burnout is named Alex. Alex has been working long hours, often sacrificing personal time and rest to meet tight deadlines and demanding expectations. As a result, Alex is experiencing physical and mental exhaustion, reduced productivity, and a sense of detachment from work.

Recognizing the signs of burnout, Alex’s organization takes proactive measures to address the issue. They understand that employee well-being is crucial for maintaining a healthy and productive workforce. To promote a healthy work-life balance, the organization encourages employees to take regular breaks and prioritize self-care. They emphasize the importance of disconnecting from work during non-working hours and encourage employees to engage in activities that promote relaxation and rejuvenation.

Additionally, the organization provides access to mental health support services, such as counseling or therapy sessions. They recognize that stress and burnout can have a significant impact on an individual’s mental well-being and offer resources to help employees manage their stress effectively. By destigmatizing mental health and providing confidential support, the organization creates an environment where employees feel comfortable seeking help when needed.

Furthermore, the organization fosters a supportive work culture by promoting open communication and empathy. They encourage managers and colleagues to check in with each other regularly, offering support and understanding. Team members are encouraged to collaborate and share the workload, ensuring that no one person is overwhelmed with excessive responsibilities.

By implementing these strategies, Alex’s organization aims to alleviate workplace stress and prevent burnout. They understand that a healthy and balanced workforce is more likely to be engaged, productive, and satisfied. Through a combination of promoting work-life balance, providing mental health support, and fostering a supportive work culture, organizations can effectively address workplace stress and create an environment conducive to employee well-being.

Practical Solutions to Workplace Problems

Now that we have explored real scenarios, let’s discuss practical solutions that organizations can implement to address workplace problems. By adopting proactive strategies and establishing effective policies, organizations can create a positive work environment conducive to problem-solving and productivity.

Implementing Effective Policies for Problem Resolution

Organizations should have clear and well-defined policies in place to address workplace problems. These policies should outline procedures for conflict resolution, channels for reporting problems, and accountability measures. By ensuring that employees are aware of these policies and have easy access to them, organizations can facilitate problem-solving and prevent issues from escalating.

Promoting a Positive Workplace Culture

A positive workplace culture is vital for problem-solving. By fostering an environment of respect, collaboration, and open communication, organizations can create a space where individuals feel empowered to address and solve problems. Encouraging teamwork, recognizing and appreciating employees’ contributions, and promoting a healthy work-life balance are all ways to cultivate a positive workplace culture.

The Role of Leadership in Problem Solving

Leadership plays a crucial role in facilitating effective problem-solving within organizations. Different leadership styles can impact how problems are approached and resolved.

Leadership Styles and Their Impact on Problem-Solving

Leaders who adopt an autocratic leadership style may make decisions independently, potentially leaving their team members feeling excluded and undervalued. On the other hand, leaders who adopt a democratic leadership style involve their team members in the problem-solving process, fostering a sense of ownership and empowerment. By encouraging employee participation, organizations can leverage the diverse perspectives and expertise of their workforce to find innovative solutions to workplace problems.

Encouraging Employee Participation in Problem Solving

To harness the collective problem-solving abilities of an organization, it is crucial to encourage employee participation. Leaders can create opportunities for employees to contribute their ideas and perspectives through brainstorming sessions, team meetings, and collaborative projects. By valuing employee input and involving them in decision-making processes, organizations can foster a culture of inclusivity and drive innovative problem-solving efforts.

In today’s dynamic work environment, workplace problems are unavoidable. However, by understanding common workplace problems, developing essential problem-solving skills, and implementing practical solutions, individuals and organizations can navigate these challenges effectively. By fostering a positive work culture, implementing effective policies, and encouraging employee participation, organizations can create an environment conducive to problem-solving and productivity. With proactive problem-solving strategies in place, organizations can thrive and overcome obstacles, ensuring long-term success and growth.

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Problem Solving Games, Activities & Exercises for Adults

Here is our list of the best problem solving games, activities and exercises for adults.

Problem solving games are activities that require players to use critical thinking skills to solve puzzles. Example activities include escape rooms, Sudoku, and murder mysteries. The purpose of these exercises is to sharpen reasoning and decision-making skills in group settings and to do team building with employees.

These activities are a subset of remote team games , found in problem solving books , and are similar to team puzzles , team building brain teasers and team riddles .

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This article contains:

  • team building problem solving activities for employees
  • free problem solving games for adults
  • virtual problem solving activities for students
  • group problem solving activities
  • problem solving team builders

Here we go!

List of problem solving games & activities

From word and number puzzles to role-playing games, here is a list of inexpensive and free problem solving team builders that help groups practice the art of critical thinking and compromise.

1. Espionage! (Team Favorite)

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For an exciting game of social deduction, check out Espionage! This thrilling experience will put your team’s wits and instincts to the test.

Espionage! offers the following:

  • a 90-minute session led by an experienced host
  • undercover teams of agents and spies
  • challenging puzzles, tasks, and maneuvers
  • team conversations to help uncover secret identities

The best part is we will bring all the necessary game materials to your preferred location. If you are interested in boosting communication and critical-thinking skills within your team, then consider Espionage!

Learn more about Espionage!

2. Art Heist: The Vanishing of Van Gogh (Hosted)

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You can turn your team into skilled detectives with Art Heist: The Vanishing of Van Gogh! In this captivating mystery, participants will locate the stolen artwork, The Bedroom .

Key features of this experience include:

  • a 90-minute adventure led by a world-class host
  • detailed puzzles, clues, and mysteries to unravel
  • trails of evidence and hidden secrets
  • group discussions to find the art

Additionally, you can include a cocktail kit to spice up your event. Through Art Heist, you will enhance your team’s ingenuity and problem-solving skills!

Learn more about Art Heist: The Vanishing of Van Gogh .

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3. War of the Wizards (Popular)

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With War of the Wizards, teams roleplay as minions of powerful wizards to vanquish forces of evil. Participants will play thrilling games and go on a quest to restore harmony to the realm!

War of the Wizards offers the following:

  • a 90-minute journey guided by a distinguished host
  • immersive storytelling that transports players into a magical realm
  • engaging activities like world-building, role-playing games, and storytelling
  • opportunities for forming alliances, facing challenges, and going on quests

Through the power of imagination and teamwork, your team can overcome tasks and participate in an epic fantasy battle. To improve communication and bonds, include War of the Wizards in your agenda!

Learn more about War of the Wizards .

Sudoku is one of the most popular free problem solving games for adults. The objective of this game is to fill each box of a 9×9 grid so that every row, column, and letter contains each number from one to nine. The puzzle makes a great team challenge. To play Sudoku on Zoom, screen share the game board. Then, turn on the annotation features. Using the add text functions, participants can fill in the numbers on the grid.

We made a starter puzzle you can use in your next meeting or virtual team bonding session:

Sudoku game-board

Here are more online Sudoku puzzles .

5. Crossword puzzles

Crossword puzzles are word games that ask players to fill in words based on clues. Words interconnect, and players must think critically about the surrounding words to select the right phrase for the space.

You can use an online crossword puzzle maker to create a custom puzzle. Here are a few themes you may want to consider:

  • teammates’ tastes and interests
  • company knowledge and history
  • industry terms and trends

Or, create a miscellaneous puzzle just for fun.

We made a sample puzzle you can use for your game:

free crossword template

To complete puzzles during online meetings, you can use the share screen function and add text through annotations.

Or, subscribers can play the New York Times’ daily crossword puzzle virtually . Dictionary.com also offers a free daily online crossword puzzle .

Check out more vocabulary games .

6. Online Escape Rooms

Escape rooms are timed games that get groups working together to solve puzzles. Traditionally, players enter a locked room and must complete all puzzles in an hour or two to unlock the door. However, groups can also play escape rooms online.

Digital escape rooms typically come in one of two forms: in a Zoom room and led by a host, or in a choose-your-own adventure format via Google Forms or websites. To play escape rooms virtually, enter a video meeting and follow the prompts, or screen share the Google Form and work out the puzzles together.

Check out our full list of online escape rooms .

7. Murder Mysteries

Murder Mysteries are story-based games that ask players to take on the roles of suspects or detectives while trying to identify a killer. These games often involve reading lines from a script, searching for clues, and occasionally solving puzzles to get hints.

These games make participants pay attention to conversations, analyze other characters’ behavior, and search for hidden meaning in the script. Players must use their powers of observation and logic to unravel the mystery.

Check out our list of Zoom murder mystery games .

8. Treasure Hunts

Treasure hunts are scavenger hunts with intention. While virtual scavenger hunts often ask players to collect random items, treasure hunts require participants to locate clues that lead to other prompts and hints. The game typically ends with players finding a treasure or solving a mystery, sometimes both.

The treasure hunt can have a specific theme such as secret agent missions or a hunt for pirate treasure, or you can run a more general hunt. Teammates can either compete simultaneously via Zoom call, or can play the hunt on an app individually and compete to beat each other’s scores.

Check out our list of treasure hunt apps .

9. Poem or story challenge

Most team building problem solving activities for employees revolve around science, math, and logic. Poem/story challenges rely on writing skills and are sure to appeal to the language lovers on your team.

Each player receives a limited word bank to use to create a story or poem. Then, players have a few minutes to craft their pieces. Afterward, everyone reads out or screen shares their creations.

Here are a few word challenge activities you can do remotely:

  • Found poems or stories : Participants make poems or stories out of words they find by visiting websites, searching emails, glancing out the window, or taking a walk or drive around the neighborhood.
  • Random word generators : Teammates use a random word generator to populate a word bank, and must use each word in the poem or story.
  • Poetry magnets : Group members make poems using poetry magnets. You can send poetry magnet sets to employees and assemble the verses on a cookie pan during a Zoom call. Or, teammates can play with poetry magnets online .
  • Page poems: Participants receive one page of a book or magazine, and must make a poem or story by blocking out other words so only the chosen text remains visible. This activity is part storytelling, part art, since story crafters can illustrate the pages as part of the design.
  • Ransom note stories or poems : Players cut out letters from magazines and must form new words to make poems and stories. Or, players can receive a mix of random letters, form words, and run the text through a ransom note generator .

These activities are suitable for teams and individual players.

10. Moral challenge

Some problems are ethical rather than factual. Moral judgment plays just as important a role in the decision-making process as technical prowess. Players can flex their moral problem-solving skills by tackling ethical dilemmas or social puzzles.

Here are some social problem solving games online:

  • Moral machine
  • Scruples – the game of moral dilemmas
  • Morality play

To play these games, either download the apps, or pull up the website and then screen share the prompts. These games are best played when discussed as a group, because the more belief systems and opinions, the harder an issue is to resolve. These exercises provide practice for real-life conflict resolution.

You can find similar challenges on our list of online personality tests .

11. Frostbite

Frostbite is a group game that hones team leaders’ communication skills while sharpening teammates’ listening and cooperation skills. The premise behind the game is that a group of explorers gets caught in a snowstorm and must build a shelter. Frostbite has paralyzed the leaders’ hands and snow-blinded the rest of the team. The leader must give the team instructions to build a tent that can resist arctic winds.

To play Frostbite, each teammate wears a blindfold. Then, the leader gives directions. Once the structures are complete, players turn on a fan to test whether tents can withstand the wind.

Frostbite is usually an in-person game, however you can also play virtually. In the remote version of the game, teammates construct tents out of cards and tape, while the leader surveys the scene on screen.

This exercise demonstrates the challenges of leading remotely, as teams need to operate with minimal oversight or supervisor observation. Therefore, instructions need to be clear and direct to be effective.

Check out more team building games .

12. Virtual Hackathons

Hackathons are events where participants have a set amount of time to design and pitch a new product or solution. This type of event originated in the programming world and is often used to create new apps, however you can apply the game to any industry or school subject.

Virtual hackathons are online versions of the event. Teams enter the competition, then work with each other via virtual meeting software or remote work communication platforms to design the solution. At the end of the competition, teams pitch ideas to a panel of judges and a winner is decided.

To run a virtual hackathon, first announce the theme of the event and collect sign-ups. So that no teams work ahead, hint at the general idea of the issue, and only explain the precise problem when the event begins. Then, give teams anywhere from a few hours to a few days to complete the project.

Discover more virtual hackathon ideas .

13. Improv games

Improv games are excellent problem solving activities. These exercises force participants to think and respond quickly to keep scenes moving in a logical and entertaining way.

Here are some good problem solving improv games:

Banned words : Performers cannot say certain words. Scene partners will conceive of situations that encourage the actors to use those words, and the actors must find alternatives, such as using synonyms or taking the scene in a new direction.

Scenes from a chat : Audience gives a suggestion for a scene, and players act the scene out. Though it’s a fictional and often ridiculous scenario, actors must react to the situation and solve the problem in order for the scene to end.

Miracle cure : Miracle cure is a quick-moving exercise that follows a simple format. One player declares, “I have a problem.” Another player responds, “I have a….[random object.]” The first player then replies, “great! I can use the [random object] to….” and describes how they will solve the problem.

Check out more problem-solving improv games .

14. Spaghetti Tower

The spaghetti tower is a classic team building game. Participants gather uncooked spaghetti and marshmallows, and must construct the tallest freestanding tower.

During the in-person version, players must construct one tall freestanding tower. However, for the virtual version of the game, players construct individual towers. You can send groups to breakout rooms for the build, then reconvene in the main room for judging. Teams are judged on three main factors: number of towers, height, and uniformity.

This version of the game not only tests the structural integrity of the tower, but also consistency and quality control. This exercise teaches teams to align and collaborate remotely, and produce a consistent product even when far apart.

15. What Would You Do?

What Would You Do? is a simple situational game that challenges participants to react to different circumstances. To play this game, read prompts one by one, and then ask participants to respond with gameplans. You can use the polling or raise hand feature to vote for the best option.

Here are some problem solving scenarios for adults or kids to use in the game:

  • Zombies attack and you have to find a place to hide.
  • You are at the zoo and the animals escape. Which one do you try to corral back into the pen first?
  • After waiting in line for hours, someone cuts in front of you last minute. The person appears to be visually and hearing impaired, and doesn’t notice your protests. An official announces that due to diminishing supply, this individual will be the last in line to be served.
  • You are eating a meal with important clients and/or your partner’s parents, and you want to impress. The individuals make you a dish that does not fit within your dietary restrictions, but you do not speak the same language and cannot explain why you do not want to eat.
  • An imposter has infiltrated the organization, who looks, speaks, and behaves exactly like you. How do you convince your peers that you are the original?

For similar dilemmas, check out this list of Would You Rather? questions.

16. Desert Island Survival

Desert Island Survival is a game that challenges players to prioritize. The premise is that players have been stranded on an island, and must decide what order to perform survival steps.

Here are the possible actions:

  • Set up shelter
  • Explore the island
  • Try to signal for help
  • Make weapons for self-defense
  • Build a raft to escape the island
  • Start a fire
  • Choose a group leader
  • Search for other survivors

All group members must agree on the order of the steps. Players should explain the reasoning for the order of each step while ranking the actions.

Another version of the game involves players receiving a list of 15 to 20 items, and selecting five or so to bring to the island. You can also vary the location of the game, substituting remote islands for destinations like outer space or the distant past.

17. Choose Your Own Adventure

Choose Your Own Adventure stories enable readers to determine the outcome of the story by making decisions. Each action has a consequence that takes the tale in a different direction. Participants can try to guess how the story may unfold by talking through the different choices. When completing the activity in a group setting, the majority of the team must agree on an action before moving forward in the story.

There are a few ways to facilitate these activities online:

  • Play an online role playing video game
  • Watch an interactive movie like Black Mirror: Bandersnatch
  • Read from a Choose Your Own Adventure book on Zoom
  • Click through a Choose Your Own Adventure platform
  • Create your own story using a Google Form

Whichever way you choose to do the exercise, you can use the screen share feature in your virtual meeting software so that listeners can more easily follow along.

18. MacGyver

MacGyver is a show where the hero escapes sticky situations by improvising tools out of unlikely materials. For example, in one episode the hero makes a telescope out of a newspaper, magnifying lens, and a watch crystal.

To play MacGyver, you can either list three to five objects participants can use, or challenge players to use items that are within arms reach.

Simply state a desired end result, such as “a way to open a locked door,” or “a getaway vehicle,” and then ask teams to explain what they will build and how they will build it. To make the activity more collaborative, you can give teams five or ten minutes in breakout rooms to strategize and design a prototype.

19. Dungeons & Dragons

Dungeons & Dragons is a roleplaying game where players pretend to be magical figures and creatures. One player serves as the dungeon master, who guides the game, while the other players pick characters and make decisions to move the story forward. Upon choosing a course of action, players roll a twenty-sided die to determine whether or not the plan succeeds. The game is story-based, the possibilities are nearly limitless, and truly creative problem solving options arise. Also, since gameplay is mostly verbal, Dungeons & Dragons is an easy activity to do over Zoom.

Here are the basic rules for Dungeons & Dragons .

20. Pandemic

Pandemic is a game that pits players against the forces of nature in a race to contain and control disease outbreaks. At the beginning of the game, each player receives a role such as containment specialist or operations expert. Participants must carry out the duties of their roles by choosing appropriate actions. Pandemic is a great game for groups because each team member has a clear part to play, and players must collaborate and work together instead of competing against each other.

To play the game online, you can use a Pandemic game app , or talk through the exercise while one attendee moves and displays pieces on the board.

Note: The subject of this game might hit too close to home for some players, considering recent history. You can find games with similar mechanics that deal with different subject matter, such as Forbidden Island.

Check out more team building board games .

21. Model UN

Model UN is one of the best virtual problem solving activities for students. This exercise casts participants in the role of international diplomats who must negotiate to solve realistic problems. Each player assumes the role of a country ambassador and must form alliances and propose solutions to solve crises.

Here are some sample Model UN scenarios:

  • Human rights violation by powerful country
  • Food shortage
  • Disease epidemic
  • Technology privacy violations
  • Civil war branching into surrounding countries
  • Natural disasters

Depending on the size of the group, participants either take on the part of an entire government of a country, or play a certain role within the government. To carry out the activity on Zoom, players can take turns giving speeches, message other countries privately via the chat, meet in breakout rooms to form alliances or have more intimate discussions, and use the polling feature to vote on propositions.

If politics does not resonate with your group, then you can alter the exercise by applying the same activity structure to a different theme, such as the Justice League, movie characters, business board members, or reality TV stars.

The main purpose of the exercise is to research, talk through problems, and compromise. As long as these elements are present, then the specifics of the setup do not matter.

There are many types of problem solving activities for adults. You can do online problem solving games, which require a different skill set than in-person problem solving. For instance, communication must be much clearer and more abundant when group members are far apart and unable to demonstrate or pick up physical cues.

Though many problem solving games include props and in-person elements, there are many games you can play together online. These exercises work well as educational tools as well as team bonding accelerators. Upon completion, participants are likely to feel a sense of accomplishment and increased confidence. These games are also great practice for real life conflict resolution, creative thinking and team building.

Next check out this list of connection games , this collection of crime-solving games , and this post with conflict resolution games .

We also have a list of the best decision making books and a list of team building problems for work .

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FAQ: Problem solving activities

Here are common answers to questions about group problem solving activities.

What are problem solving games?

Problem solving games are challenges that ask players to think critically and use logic to overcome issues or answer riddles. Examples include sudoku, murder mysteries, and spaghetti towers. These games are also known as “problem solving exercises”, “problem and solution games” and “group problem solving activities.”

What are the best problem solving games for groups?

The best problem solving games for groups include online escape rooms, moral challenges, and improv games.

What are some good problem solving team building activities for students?

Some good problem solving activities for students include crossword puzzles, choose your own adventure stories, and model UN.

How do you play problem solving games online?

The best way to play problem solving games online is to join a video call meeting to talk through the issue. Using the screen sharing and digital whiteboard features helps participants visualize the problem more clearly. Breakout rooms give teams the chance to discuss the issue more intimately.

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Author: Angela Robinson

Marketing Coordinator at teambuilding.com. Team building content expert. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses.

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7 Examples of Problem-Solving Scenarios in the Workplace (With Solutions)

What is problem-solving anyway, problem-solving scenario #1: tight deadlines and heavy workload.

  • Problem-solving Scenario #2: Handling a Product Launch

Problem-solving Scenario #3: Internal Conflicts in the Team

Problem-solving scenario #4: team not meeting targets, problem-solving scenario #5: team facing high turnover, problem-solving scenario #6: team member facing discrimination, problem-solving scenario #7: new manager unable to motivate a team, building an effective problem-solving framework, wrapping up, frequently asked questions for managers.

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Problem-Solving Scenarios for Managers

  • Talk to the team members: John begins by asking what’s holding them back. Based on their responses, he realizes that he needs to delegate better. Immediately, John schedules meetings to  clarify each member’s expectations , priorities, and roles and ensure everyone is on the same page. He also makes a note to work on his delegation skills.
  • Plan things: John creates a project timeline or task list that outlines the deadlines and deliverables for each team member and shares this with the team to ensure that everyone is aware of what is expected of them.
  • Support the team: The team sits together to establish regular check-ins or progress updates to ensure members can ask questions or raise concerns.

Problem-solving Scenario # 2 : Handling a Product Launch

  • Review and redraw plans:  Emily revisited the project plan and identified areas where the team could reduce the scope or prioritize features to meet the budget constraints.
  • Go for alternatives:  The team then explored alternative resources or suppliers to find cost-effective options. Are there any underutilized resources, equipment, or personnel from other projects or departments that can be temporarily assigned to this project? Moreover, they revisited their suppliers and negotiated further.
  • Outsourcing parts of the project:  Emily considered outsourcing some project functions to external contractors or freelancers. Eventually, they outsourced the marketing to another team and continued working on the core features.
  • Upgrade the available capacity:  Emily and her team invested in upskilling the present workforce with additional skills. It allowed some team members to explore exciting areas and supplemented the team.
  • Get both sides onboard: Taylor begins the conflict resolution process by talking to both team members. She recognizes the issue and first goes into individual discussions with both. Later, she sets up a meeting for both to share their perspectives.
  • Mediation:  In the next step, the manager encourages the two team members to talk to each other and resolve the conflict independently. Taylor describes how the optimal contribution can look different for different team members. Additionally, she encourages them to be more open and collaborative so that they understand what the other one does.
  • Preventing mistakes again:  The team holds a meeting to discuss the issue and allow other team members to express their thoughts and feelings. By not hiding the problem that happened in front of everyone, Taylor acknowledges the issues and shows that she cares about the things happening inside the team. Further, by discussing and sharing, they can build a healthy relationship to prevent similar issues in the future. 
  • Use formal tools: Lastly, they establish clear guidelines and expectations for behavior and communication within the team to prevent future conflicts. Training and coaching are also added to help team members improve their communication and conflict-resolution skills.
  • Discussions with the Sales Representatives: Donna starts by having one-on-one conversations with each team member to understand their perspectives on why the targets are not being met. After gathering insights from personal discussions, Donna calls for a team meeting. During the session, she allows team members to share their experiences, challenges, and suggestions openly. 
  • Analysis of Sales Process: Donna conducts a detailed sales process analysis, from lead generation to closing deals. She identifies bottlenecks and areas where the team might be facing difficulties. This analysis helps her pinpoint specific stages that need improvement. 
  • Setting Realistic Targets: Donna understands that overly ambitious targets might be demotivating. She collaborates with her team to develop more achievable yet challenging sales targets based on their current performance and market conditions. She organizes training sessions and workshops to help team members develop the necessary skills and knowledge to excel. 
  • Recognition and Incentives: Donna introduces a recognition program and incentives for meeting and exceeding targets to motivate the team. This helps boost morale and encourages healthy competition within the team. She closely monitors the team’s progress toward the revised targets. 
  • Conduct Exit Interviews:  As the stream of resignation continues, Neil adopts a realistic approach and starts by attempting to understand the issues his former team members face. He conducts exit interviews with the people leaving and tries to determine what’s wrong. 
  • Understand the current team:  In the next step, Neil tries to learn the perspectives of staying people. Through surveys and conversations, he lists the good parts of working in his team and emphasizes them. He also finds the challenges and works on reducing them. 
  • Change and adapt to employee needs:  These conversations help Neil enable a better work environment to help him contain turnover and attract top talent. Moving forward, he ensures that pay is competitive and work is aligned with the employee’s goals. He also involves stakeholders to create development and growth opportunities for his team.
  • Be approachable and open: Erica first ensures she can gather all the details from the team members. She provides them with a safe space and comfort to express their concern and ensures that action will be taken. She supports the targeted team members, such as access to counselling or other resources.
  • Adopt and follow an official policy: Developing and enforcing anti-discrimination policies that clearly state the organization’s commitment to diversity and inclusion is the first step to creating a safe workplace. Erica refers to the policy and takes immediate action accordingly, including a thorough investigation.
  • Reiterating commitment and goals: Providing diversity and inclusion training to all team members to help them understand the impact of discrimination and how to prevent it is essential to create a safe workplace. Erica ensures that the team members are aware of the provisions, the DEI goals set by the organization, and 
  • Connect with the team: Andrew starts by conducting one-on-one meetings with team members to understand their personal and professional goals, challenges, and strengths. Observing team dynamics and identifying any issues or obstacles hindering motivation and productivity also helps.
  • Involving team members in the process: Seeking feedback from team members on what motivates them and what they want to see from their manager to feel more inspired.
  • Enabling and empowering: Offering opportunities for growth and development, such as training, mentoring, or leadership roles, helped Andrew contribute to his team’s development. 
  • Take help from Merlin: Andrew reached out to Merlin, the AI chatbot of Risely, to get tips whenever he got stuck. Merlin sought details about his issues and shared some tips to help out Andrew. Here is what it looked like: 

andrew motivating a new team

  • Develop a problem-solving process: To get problem-solving right for multiple scenarios repeatedly, the key is to remember and set a problem-solving approach that works across the board. A wide-ranged problem-solving process that begins with identification and concludes at the resolution helps managers navigate various challenges the profession throws us. 
  • Learn to identify problems: The key to solving problems is placing them at the right moment. If you let some problems pester for long, they can become more significant issues for the teams. Hence, building the understanding to identify issues is essential for managers.
  • Think from multiple perspectives: As a problem-solver, you must care for various parties and stakeholders. Thus, thinking from numerous perspectives and considering ideas from a broad spectrum of people is a core skill. 
  • Consistently work on skills: Like other managerial skills, problem-solving skills need constant practice and review. Over time, your skills can become more robust with the help of assessments and toolkits. Tools like Risely can help you with resources and constant guidance to overcome managerial challenges. Check out Risely today to start reaching your true potential.

problem solving scenarios

Suprabha Sharma

Suprabha, a versatile professional who blends expertise in human resources and psychology, bridges the divide between people management and personal growth with her novel perspectives at Risely. Her experience as a human resource professional has empowered her to visualize practical solutions for frequent managerial challenges that form the pivot of her writings.

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Problem solving scenarios

Examples from our community, 1114 results for 'problem solving scenarios'.

Problem Solving Scenarios

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  1. Problem Solving Scenarios

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  2. Life Skills Problem Solving: In the Community

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  3. 10 Problem Solving Skills Examples: How To Improve

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  4. module 27: community problem solving

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  5. Problem Solving Printable Flash Cards Social Skills Cards

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  6. Life Skills Problem Solving Scenarios

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  1. CENTER FOR NONPROFIT AND COMMUNITY DEVELOPMENT

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  3. CENTER FOR NONPROFIT AND COMMUNITY DEVELOPMENT

  4. CENTER FOR NONPROFIT AND COMMUNITY DEVELOPMENT

  5. Community guidelines be like:

  6. 2023 International Conference on Living Lab

COMMENTS

  1. 30 Problem Solving Scenarios for Kids & Teens

    Home practice will make progress toward meeting individual language goals much faster. Speech-Language Pathologists (SLPs) are only able to see students/clients 30-60 mins (or less) per week. This is not enough time or practice for someone to handle Problem solving scenarios. Every day that your loved one goes without practice it becomes more ...

  2. 94 Examples of Community Problems

    A list of common community problems. Community problems are local issues that can only be solved by engaging the people in a place. Community problems can potentially be solved by communities themselves but often requires support such as funding by governments, corporate partners or nonprofits. Solving community problems may also require government support such as laws, regulations, policies ...

  3. 5 Examples of Problem Solving Scenarios + ROLE PLAY SCRIPTS

    These actions lead to a significant reduction in plastic waste and a cleaner, healthier community. Conclusion: These five examples of problem-solving scenarios demonstrate how effective problem-solving strategies can lead to successful outcomes in various aspects of life. By learning from these scenarios, you can develop your problem-solving ...

  4. 10 Community Problems and 10 Solutions

    We present here 10 community problems and 10 solutions. They cover food, energy, housing, social, education, economics, transportation, and more. We all live and interact in communities of various sizes. Our towns and cities are the communities most people think of, but we also work in communities, go to school and/or take our kids to schools ...

  5. Section 2. Thinking Critically

    Critical thinking is an important tool in solving community problems and in developing interventions or initiatives in health, human services, and community development. Elements of critical thinking. There are a number of ways to look at the process of critical thinking. Brookfield presents several, with this one being perhaps the simplest.

  6. PDF Problem Solving Scenarios

    IN CLASS. D Share the lesson objective and link it to learners' needs and goals. D Model the problem solving process with the class. 1. Share the scenario with class. 2. Check learners' comprehension of key vocabulary and content, and provide instruction as needed. 3. Ask students to identify the main problem in the situation.

  7. Chapter 3. Assessing Community Needs and Resources

    Online Resources. Assessment Primer: Analyzing the Community, Identifying Problems and Setting Goals is provided by the Community Anti-Drug Coalitions of America and the National Community Anti-Drug Coalition Institute.This helpful primer is designed to provide clear guidelines for anti-drug coalitions in defining their communities and assessing the real needs within them.

  8. 7+ Free Community Outings Printables Life Skills

    Examples of Life Skills during Community Outings. Math (Money Skills): Go to the store and have your student identify the price of an item. Once they have identified the price of the item have them identify the next dollar up so they can learn how much to give the cashier. For example, if an item costs $4.95 then have the student identify the ...

  9. PDF Community Problem Solving

    Community Problem Solving (CmPS) is a project in which students identify real problems and implement real solutions in a community - local, state, national, or even global. ... are long‐term activities, students need to be committed to following through with the activity. ...

  10. Competitive Components

    FPS offers four competitive components, Global Issues Problem Solving, Community Problem Solving, Scenario Writing, and Scenario Performance. Three divisions are offered for students: Junior (grades 4-6), Middle (grades 7-9), and Senior (grades 10-12). Please read about each of the various components below and get started participating in one or more of them today! Global Issues […]

  11. 71+ Free Social Problem-Solving Scenarios

    71+ Social Problem Scenarios + 6 Blank Scenarios. Use the 71 social problem-solving scenarios to have your students get great experience practicing how to solve a social problem. Also, included are 6 blank scenarios. Then laminate them so you can use them over and over again. Therefore, create social problems that the student experiences and ...

  12. Problem Solving Scenarios for Kids

    Social problem solving is a process of recognizing difficulties and adapting or changing to resolve problems that we encounter in everyday living. Social problem solving is an essential life skill. Strong problem-solving skills are important in social interactions throughout life. Young children learn social problem-solving skills like learning ...

  13. 10 Best Problem-Solving Therapy Worksheets & Activities

    We have included three of our favorite books on the subject of Problem-Solving Therapy below. 1. Problem-Solving Therapy: A Treatment Manual - Arthur Nezu, Christine Maguth Nezu, and Thomas D'Zurilla. This is an incredibly valuable book for anyone wishing to understand the principles and practice behind PST.

  14. Social Skills Training for Adults: 10 Best Activities + PDF

    Each session will focus on different activities that typically involve role-play and sometimes will take place in a group setting to simulate ... (2008). Social problem-solving skills for adults with mild intellectual disability: A multiple case study. Behaviour Change, 25(2), 97-108 ... Community Manager. Reply. John DeGeorgio on October 12 ...

  15. (PDF) Collaborative Community Problem Solving: A Model and

    Finally, actors in the collaborative community problem solving process comprise a system that must be skillfully managed. The potential of the approach described in this article to address ...

  16. Team Building Exercises

    Problem solving and decision making team building activities foster engagement, improve communication and encourage cooperation and group interaction. ... This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they ...

  17. Problem Solving

    A major conceptual vehicle for helping officers to think about problem solving in a structured and disciplined way is the scanning, analysis, response, and assessment (SARA) model. This Police Foundation report on the Pulse nightclub shooting attack in June 2016 details multiple aspects of the attack and response, including leadership ...

  18. Top 50 problem solving activities, games & puzzles for remote teams

    2. Marshmallow Spaghetti Tower - The marshmallow team-building activities have the goal of building the tallest tower as quickly as possible. To make the task more challenging the marshmallow is placed at the top of the tower. This is a fun puzzle activity for team building. Benefit: Teambuilding puzzle.

  19. Life skills problem solving task cards with community scenarios

    The Real World Skills Bundle for high school special education and life skills includes 80 of our most popular resources, as well as some brand new content to support students in high school who have special needs, including students who prefer easy reading texts and modified activities.This bundle. 80. Products. $195.00 $297.10 Save $102.10.

  20. Workplace Problem-Solving Examples: Real Scenarios, Practical Solutions

    Problem-solving in the workplace is a complex and multifaceted skill that requires a combination of analytical thinking, creativity, and effective communication. It goes beyond simply identifying problems and extends to finding innovative solutions that address the root causes. Essential Problem-Solving Skills for the Workplace

  21. Problem Solving Games, Activities & Exercises for Adults

    4. Sudoku. Sudoku is one of the most popular free problem solving games for adults. The objective of this game is to fill each box of a 9×9 grid so that every row, column, and letter contains each number from one to nine. The puzzle makes a great team challenge. To play Sudoku on Zoom, screen share the game board.

  22. 7 Examples of Problem-Solving Scenarios in the Workplace (With ...

    Problem-solving Scenario #1: Tight Deadlines and Heavy Workload. Problem-solving Scenario #2: Handling a Product Launch. Problem-solving Scenario #3: Internal Conflicts in the Team. Problem-solving Scenario #4: Team not Meeting Targets. Problem-solving Scenario #5: Team Facing High Turnover.

  23. Problem solving scenarios

    social skills. Problem Solving Scenarios 01 Quiz. by Angelesb. Coping and Problem-Solving Scenarios-Healthy or Unhealthy Open the box. by Lisamuenchow. Problem Solving Situations Random wheel. by Blanigan. Speech Language Problem situations. Problem-Solving Scenarios Random wheel.

  24. Ace Event Production Interviews: Problem-Solving Tips

    Powered by AI and the LinkedIn community. 1. ... In an interview, when presented with a problem-solving scenario, the first step is to clearly understand the issue at hand. Listen carefully to the ...