problem solving interview objectives

By Mike Simpson

When candidates prepare for interviews, they usually focus on highlighting their leadership, communication, teamwork, and similar crucial soft skills . However, not everyone gets ready for problem-solving interview questions. And that can be a big mistake.

Problem-solving is relevant to nearly any job on the planet. Yes, it’s more prevalent in certain industries, but it’s helpful almost everywhere.

Regardless of the role you want to land, you may be asked to provide problem-solving examples or describe how you would deal with specific situations. That’s why being ready to showcase your problem-solving skills is so vital.

If you aren’t sure who to tackle problem-solving questions, don’t worry, we have your back. Come with us as we explore this exciting part of the interview process, as well as some problem-solving interview questions and example answers.

What Is Problem-Solving?

When you’re trying to land a position, there’s a good chance you’ll face some problem-solving interview questions. But what exactly is problem-solving? And why is it so important to hiring managers?

Well, the good folks at Merriam-Webster define problem-solving as “the process or act of finding a solution to a problem.” While that may seem like common sense, there’s a critical part to that definition that should catch your eye.

What part is that? The word “process.”

In the end, problem-solving is an activity. It’s your ability to take appropriate steps to find answers, determine how to proceed, or otherwise overcome the challenge.

Being great at it usually means having a range of helpful problem-solving skills and traits. Research, diligence, patience, attention-to-detail , collaboration… they can all play a role. So can analytical thinking , creativity, and open-mindedness.

But why do hiring managers worry about your problem-solving skills? Well, mainly, because every job comes with its fair share of problems.

While problem-solving is relevant to scientific, technical, legal, medical, and a whole slew of other careers. It helps you overcome challenges and deal with the unexpected. It plays a role in troubleshooting and innovation. That’s why it matters to hiring managers.

How to Answer Problem-Solving Interview Questions

Okay, before we get to our examples, let’s take a quick second to talk about strategy. Knowing how to answer problem-solving interview questions is crucial. Why? Because the hiring manager might ask you something that you don’t anticipate.

Problem-solving interview questions are all about seeing how you think. As a result, they can be a bit… unconventional.

These aren’t your run-of-the-mill job interview questions . Instead, they are tricky behavioral interview questions . After all, the goal is to find out how you approach problem-solving, so most are going to feature scenarios, brainteasers, or something similar.

So, having a great strategy means knowing how to deal with behavioral questions. Luckily, there are a couple of tools that can help.

First, when it comes to the classic approach to behavioral interview questions, look no further than the STAR Method . With the STAR method, you learn how to turn your answers into captivating stories. This makes your responses tons more engaging, ensuring you keep the hiring manager’s attention from beginning to end.

Now, should you stop with the STAR Method? Of course not. If you want to take your answers to the next level, spend some time with the Tailoring Method , too.

With the Tailoring Method, it’s all about relevance. So, if you get a chance to choose an example that demonstrates your problem-solving skills, this is really the way to go.

We also wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview. After all, hiring managers will often ask you more generalized interview questions!

Click below to get your free PDF now:

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1. Can you tell me about a time when you had to solve a challenging problem?

In the land of problem-solving questions, this one might be your best-case scenario. It lets you choose your own problem-solving examples to highlight, putting you in complete control.

When you choose an example, go with one that is relevant to what you’ll face in the role. The closer the match, the better the answer is in the eyes of the hiring manager.

EXAMPLE ANSWER:

“While working as a mobile telecom support specialist for a large organization, we had to transition our MDM service from one vendor to another within 45 days. This personally physically handling 500 devices within the agency. Devices had to be gathered from the headquarters and satellite offices, which were located all across the state, something that was challenging even without the tight deadline. I approached the situation by identifying the location assignment of all personnel within the organization, enabling me to estimate transit times for receiving the devices. Next, I timed out how many devices I could personally update in a day. Together, this allowed me to create a general timeline. After that, I coordinated with each location, both expressing the urgency of adhering to deadlines and scheduling bulk shipping options. While there were occasional bouts of resistance, I worked with location leaders to calm concerns and facilitate action. While performing all of the updates was daunting, my approach to organizing the event made it a success. Ultimately, the entire transition was finished five days before the deadline, exceeding the expectations of many.”

2. Describe a time where you made a mistake. What did you do to fix it?

While this might not look like it’s based on problem-solving on the surface, it actually is. When you make a mistake, it creates a challenge, one you have to work your way through. At a minimum, it’s an opportunity to highlight problem-solving skills, even if you don’t address the topic directly.

When you choose an example, you want to go with a situation where the end was positive. However, the issue still has to be significant, causing something negative to happen in the moment that you, ideally, overcame.

“When I first began in a supervisory role, I had trouble setting down my individual contributor hat. I tried to keep up with my past duties while also taking on the responsibilities of my new role. As a result, I began rushing and introduced an error into the code of the software my team was updating. The error led to a memory leak. We became aware of the issue when the performance was hindered, though we didn’t immediately know the cause. I dove back into the code, reviewing recent changes, and, ultimately, determined the issue was a mistake on my end. When I made that discovery, I took several steps. First, I let my team know that the error was mine and let them know its nature. Second, I worked with my team to correct the issue, resolving the memory leak. Finally, I took this as a lesson about delegation. I began assigning work to my team more effectively, a move that allowed me to excel as a manager and help them thrive as contributors. It was a crucial learning moment, one that I have valued every day since.”

3. If you identify a potential risk in a project, what steps do you take to prevent it?

Yes, this is also a problem-solving question. The difference is, with this one, it’s not about fixing an issue; it’s about stopping it from happening. Still, you use problem-solving skills along the way, so it falls in this question category.

If you can, use an example of a moment when you mitigated risk in the past. If you haven’t had that opportunity, approach it theoretically, discussing the steps you would take to prevent an issue from developing.

“If I identify a potential risk in a project, my first step is to assess the various factors that could lead to a poor outcome. Prevention requires analysis. Ensuring I fully understand what can trigger the undesired event creates the right foundation, allowing me to figure out how to reduce the likelihood of those events occurring. Once I have the right level of understanding, I come up with a mitigation plan. Exactly what this includes varies depending on the nature of the issue, though it usually involves various steps and checks designed to monitor the project as it progresses to spot paths that may make the problem more likely to happen. I find this approach effective as it combines knowledge and ongoing vigilance. That way, if the project begins to head into risky territory, I can correct its trajectory.”

17 More Problem-Solving-Based Interview Questions

In the world of problem-solving questions, some apply to a wide range of jobs, while others are more niche. For example, customer service reps and IT helpdesk professionals both encounter challenges, but not usually the same kind.

As a result, some of the questions in this list may be more relevant to certain careers than others. However, they all give you insights into what this kind of question looks like, making them worth reviewing.

Here are 17 more problem-solving interview questions you might face off against during your job search:

How would you describe your problem-solving skills?
Can you tell me about a time when you had to use creativity to deal with an obstacle?
Describe a time when you discovered an unmet customer need while assisting a customer and found a way to meet it.
If you were faced with an upset customer, how would you diffuse the situation?
Tell me about a time when you had to troubleshoot a complex issue.
Imagine you were overseeing a project and needed a particular item. You have two choices of vendors: one that can deliver on time but would be over budget, and one that’s under budget but would deliver one week later than you need it. How do you figure out which approach to use?
Your manager wants to upgrade a tool you regularly use for your job and wants your recommendation. How do you formulate one?
A supplier has said that an item you need for a project isn’t going to be delivered as scheduled, something that would cause your project to fall behind schedule. What do you do to try and keep the timeline on target?
Can you share an example of a moment where you encountered a unique problem you and your colleagues had never seen before? How did you figure out what to do?
Imagine you were scheduled to give a presentation with a colleague, and your colleague called in sick right before it was set to begin. What would you do?
If you are given two urgent tasks from different members of the leadership team, both with the same tight deadline, how do you choose which to tackle first?
Tell me about a time you and a colleague didn’t see eye-to-eye. How did you decide what to do?
Describe your troubleshooting process.
Tell me about a time where there was a problem that you weren’t able to solve. What happened?
In your opening, what skills or traits make a person an exceptional problem-solver?
When you face a problem that requires action, do you usually jump in or take a moment to carefully assess the situation?
When you encounter a new problem you’ve never seen before, what is the first step that you take?

Putting It All Together

At this point, you should have a solid idea of how to approach problem-solving interview questions. Use the tips above to your advantage. That way, you can thrive during your next interview.

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What Is Your Greatest Weakness?
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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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MockQuestions

Problem Solving Mock Interview

To help you prepare for your job interview, here are 25 interview questions that will test your problem solving ability.

Get More Information About Our Problem Solving Interview Questions

Question 1 of 25

Tell me about the most challenging problem you have encountered in your professional career.

How to Answer

Answer example.

Everyone has had their share of challenges in their career. The interviewer knows that you are not perfect; however, they need to know that you can professionally overcome work-related roadblocks. Maybe you had a significant project that almost went sideways. Perhaps you had a conflict in the workplace that you could have handled more professionally. Explain your approach to resolving the issue and be sure to highlight the steps you took to reach that resolution.

"The most challenging problem I have encountered in my professional career was with my most recent employer. I had an incredibly important project that made up the majority of my annual budget. The client was challenging to work with as he was rarely available for comment, due to extensive international travel. I needed this deal to work out so, for the 6-month span of the project, I made my work hours reflect his time zone. This shift allowed us to communicate via Skype on a daily basis which meant a fair share of late night and early morning calls for me! It was a sacrifice, and I would do it again. I understand that sacrifices need to happen to gain successful outcomes."

"The most challenging problem that I encountered in my career was when my former company experienced a major merger. It was a lot to adjust to but, after some time, I was able to get a good pace again."

"The most significant challenge I have faced as a manager would be the labor dispute and lockout that our company went through in 2016. Many of our permanent employees are union based. We could not come to a new collective agreement, and so I ended up having to utilize a lot of temporary staffing options during that time. It was a lot of re-training, and strain on the company culture overall."

"The biggest challenge that I face as a marketer, and it's an ongoing challenge, is to manage my expectations on projects. I lean on the side of perfectionism and often put more pressure on myself than even a client would. The positive side of this; however, is that I always deliver an immaculate product."

"I'd say the most challenging problem I have encountered was when my manager suddenly resigned. I was then in charge of the department. Now, I was mostly ready for the responsibility, as the assistant manager in the department. However, I had never completed inventory reconciliation, and on the first day, this was my first task. I was asked to give projections so that our buyer could stock us for next season. I had no idea what to do, so I researched until I came up with the answer. Also, other managers in other departments helped to guide me. Ultimately the work paid off because our next season projections were perfect. Since then, I've learned more effective ways to do our inventory management and projections, but I don't think I've ever learned anything as quickly as I did that week."

"The most challenging problem I've encountered is the misstep of taking my current role. The initial pitch to me on company growth and my duties is not my reality. This factor has been a challenge to my career growth. I know that even if it was a misstep, there are lessons to be learned, and I approach each day with interest and a positive attitude to try to learn those lessons and grow professionally."

"The most significant challenge I've faced is nearly having my department eliminated due to budgetary cuts. I was lucky to have an active parent community rally behind me and the department which saved the program, in the end. The other challenge that comes to mind was getting back into the swing of teaching after taking a few years off to be home with my children. There was a learning curve on getting up to speed with curriculum and the lesson planning, but my love for teaching made it all that much easier!"

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25 Problem Solving Interview Questions & Answers

Below is a list of our Problem Solving interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

1. Tell me about the most challenging problem you have encountered in your professional career.

2. in your opinion, what makes you a great problem solver.

Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions. Strong problem solvers are: - Systematic thinkers - Open minded - Okay with being wrong sometimes - Always researching and exploring - Able to identify the core problem - Able to reverse engineer a challenge to avoid future issues - Able to come up with multiple avenues that work well for all stakeholders - Are do-ers and not worriers

"I am a great problem solver because I can compartmentalize all aspects of a problem before studying it. I also like to bring more experienced team members in to add to the solution. I will never try to be a hero and solve a complicated problem without tapping into the resources around me."

"What makes me a great problem solver is that I have a keen ability to research, read, and explore so that my recommendations are based on fact and study rather than guesses."

"I have been told that I am an excellent problem solver and I believe this is because I have a bit of an engineering mind. I can take the issue, work backward to solve it, and then use that resolution as a basis for avoiding future issues to come up. I am also a big-picture thinker which allows me to come up with various resolutions per problem."

"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

"I am a great problem solver because I draw from the experience of others, whether solicited advice or through my prior observations and then I improve upon that, where possible. My memory and years in the industry have exposed me to many types of situations and problems, so I feel I have a vast amount of experience to draw from, allowing me to be creative and effective in the way I approach any challenge. Not to mention, I'm not afraid to ask for help or advice along the way. I know that I don't know everything, so I like to ask for input when I feel I am not fully equipped to do the job alone. There is no shame in that."

"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision, that might seem off the beaten path."

"I consider myself a great problem solver and believe my skills are in my emotional intelligence. I can be really in tune with the tone of the group, who is feeling what, and how they are each best reached. This skill applies to both adults and children, so it is beneficial both inside of the classroom and out! By being aware of what is at the heart of the matter and how each person needs his or her needs met, I'm able to accomplish a lot while avoiding many common landmines."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

Cindy's Feedback

3. Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.

Your innovative approach may be exciting and unconventional, but can you implement it realistically? Ideas are one thing, but putting them into practice and providing measurable results is where you can add genuine value. Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution.

"During our busy tax season I noticed that one of our primary spreadsheets was not formulated properly. I am not an expert with Excel; however, with everyone being in peak stress mode - I decided it was something I could learn on my own. I watched a few online tutorials and ended up resolving the issue without the need to involve the rest of the team."

"When I worked as an admin assistant at my last job, I was in charge of purchasing office and kitchen supplies. I noticed we had been spending quite a bit of money on paper and plastic-ware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"

"I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."

"Our agency performed a major client launch last month that tested well. Upon implementing, I noticed that their new website was not functioning correctly. I wanted our client to be happy with our services, so I worked late into the night with our IT team to troubleshoot the site and ensure that by morning, there were no more kinks to work out. In the end, our client was thrilled with my dedication, and they ended up writing an amazing review online and even mentioned me in the review!"

"I managed a coat department previously and, depending on the season; these coats were very high ticket items. I had two salespeople who were consistently battling for the sale. It was unbecoming, to say the least, and impacted the department's morale. To incentivize everyone to go for the sale, I made a sales contest on non-coat merchandise. The more items they upsold, despite being a smaller sale, the more tickets they received towards various other compensation incentives like gift cards or extra time for breaks. The other sales reps felt reinvigorated, and it pushed my two coat-fighters to step outside of their perceived territory."

"In my first role, there was a regular lane of shipments that was difficult to cover. The issue didn't cause us to fall short as far as the customer was concerned. However, we were in danger of potentially having the customer poached due to waiting times. After several late nights attempting to come through for a key customer, I got tired of running in a hamster wheel. I decided to find some carriers that could assist. Long story short, after staying late many days and making some creative calls to find a backhaul, I was able to secure a new carrier, at a great rate, and keep the customer happy."

"When I was reworking lesson plans, I noticed that there was a gap between the programs and some policy. So, rather than hand them back to the team to fix, I took it upon myself to write the remaining lessons and tweak the existing ones to make them cohesive. It took about seven days of working on my own time, but it was worth it when I saw the lessons in action during the school year."

4. Tell me about a time where you had to analyze a set of data and then make a recommendation.

Talk about your attention to detail and sharp focus when it comes to data and statistics. You may not consider yourself a highly analytical person. However, this is a skill that you have indeed exercised in the past.

"I worked for a financial firm last year and had a client who was looking for investment recommendations. I gathered data on the stocks they were interested in, sorting through 12-month trends and further historical data to determine the most promising returns. The client was happy with my findings, and my manager was quite impressed with the research that I conducted."

"My boss recently asked me to make a case for Oracle on Demand versus SAP Business ByDesign. Our business was growing so fast, and we needed a new CRM fast. I called both companies who took me through a webinar and a couple of online tutorials. I then gathered the data and made an informative PowerPoint presentation. My boss was very impressed with how thorough I was, and I was happy to learn something new!"

"Each time I onboard a new client, I analyze a set of data before I make any recommendations on their strategy. This data includes their current analytics, primary sales sources, key customers, and more. I have a formula that I follow for the most part to help me assess and then give the best strategic recommendations that I can."

"My current employer wanted to know the exact impact our social media campaigns were making. I gathered our Facebook analytics for him and created a short PowerPoint presentation from the data. My recommendation was to increase our keywords in the geographical areas where our ads received the highest click-through rates. My research and recommendations certainly helped as our Facebook reach grew exponentially."

"As department manager, I'm responsible for forecasting what our sales will be for the upcoming season so that our buyer can accurately purchase the proper inventory. I have to look at our current inventory, last year's trends, YOY growth, and what the industry is doing as a whole, especially with the impact of online retailers. I then make a recommendation and forecast that will either set us up for success or not. If I under or over forecast, we end up with not enough inventory or too much to sell through and the cost is either opportunity in missed sales, or having to discount unnecessary items. To date, I've been nearly exact in my predictions."

"When doing annual reviews with my clients, I would analyze the past year's shipments, trends, and overall data. I would then make recommendations for improved efficiencies, rates, and better service contracts in the upcoming year. I would make not only carrier recommendations based on service level and pricing, but also made suggestions on new routes or ways in which we could be creative, like consolidating the shipments in our warehouses, to save cost when possible. I managed two of the most significant accounts in the office, so my recommendations were fundamental to our bottom line, and I'm happy to report that they were consistently adopted, resulting in more business."

"I am responsible for analyzing the results of our unit tests given across the department quarterly. I had not only to compile the results and make recommendations as to what units to keep and what to remove for the following year but also diagnose what ineffective and how we could remedy that. This task is a critical one as it shapes the future of the department and our efficacy as teachers."

Stephanie's Feedback

5. When a problem requires a quick solution, how do you respond?

When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances. Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

"Our Controller recently came down with pneumonia on a week where we had a major client presentation to give. He sent me what he had prepared, and I had to fill in the blanks. As an Analyst it was a bit out of my wheelhouse, being in a client facing role, but I adapted quickly, and reminded myself that my team needed me."

"When an urgent problem arises at work, I always try to respond in a calm and assuring manner. I am a natural leader which means that my team often looks to me for answers. One instance of my fast-thinking was just last week when we had an administrative employee no-show on a significant day for us. I called a temp agency, and they had the position filled in just one hour."

"In logistics, there are often split-second decisions that can either get the freight to a customer on time or cause a shut-down of a production line. Sometimes, these decisions have to be made after hours. On more than one occasion, I've received a phone call from our central dispatch asking me how to handle a late driver. I have to remember the details of the particular shipper or receiver, my customer, and the actual load in question but also get creative with how they can make sure to meet customer expectations. Due to the urgent nature of the business, as well as the drivers, it has to be a very quick decision to be successfully resolved. Luckily, due to following my gut, I've been able to make very fast, split-second decisions in the best interest of the branch and customer."

"As a Marketing Director, I need to make a multitude of decisions, on the fly, for varying projects. I rely partially on the instinct that I have built as an expert in the marketing industry and part in past experiences that may be similar. I am sure always to exude an air of control when making decisions."

"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is an inventory, personnel, or customer issue."

"Just like with negotiations, I react swiftly in emergency situations. Perhaps my skills come from my years as a parent, having to think fast and put out fires! If a quick solution is required, I will do a fast overview of the facts and make a decision based on risk factors considering the potential financial loss."

"I am certainly a take charge and tackle a project kind of gal - as a teacher and a mom, too! I feel I have a powerful and accurate intuitive sense and I follow it instinctively. It's very rarely steered me wrong."

6. When it comes to problem solving, are you a strong collaborator?

Show off your teamwork skills by giving an example of when you successfully collaborated with your coworkers. Be sure to demonstrate how you communicated your thoughts or opinions. Highlight how your contributions, or ability to ask for help, made a difference. Explain how you are a team player who enjoys working alongside others.

"Last month, I recruited a couple of coworkers to help me solve a problem for a client. We were looking at their financials, but something didn't add up, and I didn't have the analysis background that these two co-workers had. Together we molded our areas of expertise and created a bulletproof financial plan for our client. I enjoyed the collaboration and would do it again in a heartbeat."

"I am most certainly a strong collaborator! Being an executive assistant, I am often in need of strong collaboration to complete a project for the VP who I support. I love learning new things from my coworkers and those who I report to."

"I love having impromptu brainstorm sessions with my team. It keeps everyone on their toes! When an issue comes to light, I will approach the problem with the entire team and open the floor, at the end of the meeting, for suggestions."

"In marketing, it is imperative to collaborate and gain different sides of the story, and new opinions. I try to seek out my team's opinions on projects all the time. I find everyone has something to contribute and can help me see a problem or strategy in a way that I may not have ever considered."

"I would consider myself an active collaborator and believe that two heads are almost always better than one. Three is the best, in my opinion. This way the team is odd-numbered, so if there's a dispute you can take a vote on it! Multiple viewpoints are almost always a great idea."

"I am a strong collaborator. I am always willing to listen to others' opinions, hear their perspective, and work together to build a solution that will fit for everyone. I am always looking to draw from others' experience and expertise to bring about the best solution for the client and the branch as a whole. When drafting a pitch for a client, I am always sure to bring on a manager or carrier sales rep so that I will have multiple perspectives to help bring us to the best collaborative solution."

"I believe I'm a skilled collaborator and am confident that my coworkers would agree. I come to our bi-weekly department meetings full of ideas and with an open spirit, ready to collaborate with the rest of the team. We always have engaging discussions that result in great takeaways for the teachers as well as our students."

7. When you cannot seem to find the right solution to a problem, how do you deal?

Sometimes, problems just seem too impossible to solve, at first glance. Your creative problem-solving skills may be at a stand-still from time to time, and the interviewer wants to know how you deal with that. Taking a brief break and stepping away from the problem can help you to see things from a different perspective. When you are in a rut, you can waste time plugging away at something, resulting in a decline in productivity. Discuss with the interviewer how you handle being in a rut like this.

"If I am stuck on a particular problem, I will take a break from trying to figure out what's wrong and ask a coworker for advice. Getting another person's perspective when you start to feel like you're hitting a wall can help one to see a problem with a fresh set of eyes. As humans, sometimes we overthink! The biggest hurdle can be asking for help, and I am not above asking for help when I'm stuck."

"If time allows - I will sleep on it! When faced with tough decisions where an answer does not come to me easily, I will take a moment to feel the issue out. When necessary I will also bring in the opinion of the administrators in a different department."

"If I cannot come to a solution that feels right I will check in with other leaders whom I work with and, depending on the situation, my business mentor. It's important to check in with those that I admire as they have unique ideas and some have more industry tenure as well."

"As a marketer, I am hired to find the solution for others. As you can imagine, when that solution seems elusive, it is incredibly challenging for me to accept. For this reason, I love brainstorm sessions with my team. I will also look to the outside in the form of resources online such as blogs and forums by other marketing professionals."

"It can be frustrating when a solution does not come fluidly. However, sometimes trying a solution and seeing it fail, will lead you to a lightbulb moment. I am an active person, so I like to walk and talk things out. Usually, as I do that, I don't filter my ideas. This way, something slips out that I would have edited out as "ridiculous" if I were writing down a list. I have found that this free-flowing problem-solving session often leads to the most creative and impactful solutions which I would have nixed from the get-go had another not failed."

"If I'm stuck on a problem, I try to take some time away from the issue, ideally by taking a step away from the screen and get my blood flowing. Walking away seems to help me get reinvigorated and more creative. I also find it valuable to talk it out with someone, even if that person is not a stakeholder in the situation."

"If I am stuck in a rut or can't seem to figure out the best approach, I am fortunate enough that I have so many other tasks and classes that I can focus on. Usually, if I clear my mind and fill it with something else, a great idea hits me when I least expect it. If I am stuck on a problem and cannot take the time to step away, I usually rely on my students to help me shake it off!"

8. When faced with a problem, how do you decide on the best solution?

There may be more than one solution to a problem, and the interviewer would like to know how you make a final choice when you're in a situation like that. Effectively comparing and contrasting, or weighing the pros and cons, is essential when choosing the best way to solve a problem. The interviewer wants to see that you are capable when it comes to calculating risk vs. reward. Think about a time when you have compared the risk and reward to a potential solution.

"If I have a problem with multiple solutions, I always go back to the classic pros vs. cons method. I fully understand that although no solution is perfect, and some solutions offer lesser sacrifice while others pose potential loss. I have been trained to take the solution that is 'closest to the money' which means that if I am stuck between a rock and a hard place, I will choose the solution that is most beneficial to the company's bottom line."

"When it comes to problem-solving, I will always weigh the pros and cons before making a decision. I will also bounce my thoughts off of some co-workers if I still feel conflicted after that."

"My decisions are always based on three factors. One, what is best for the company. Two, what is best for our clients. Three, what will boost employee morale. Now, not all decisions will be popular with all three groups, and I do keep that in mind. In those instances, it is my job to watch our bottom line but ensure customer satisfaction at all times."

"Rock, paper, scissors! Kidding - of course! Our team will collaborate on tough decisions, and we often vote. Majority wins in our office for many creative decisions."

"When I face a problem, I am sure to draw on previous experiences both as a customer and an employee in retail. I then use these experiences to make the most informed decision that I can about the problem at hand. Generally speaking, if I've already seen or experienced a very comparable situation, I can be impactful and exact in my approach by drawing from those experiences."

"As I consider a problem and its solutions, I make a note of what my gut tells me what to do. Then I take a step back and reflect on times that I have faced the situation before. I recall the actions that I took, the outcome, and then pivot as necessary. I trust my instinct because I am heavily knowledgeable in this industry, but I believe in relying on fact as well."

"I am typically a follow-my-gut type of person, so I follow my instinct when possible. I make a note of what my initial inclination was and then I make sure to compare and contrast solutions. Once I have identified the best solution, I check in to see if it feels right. More often than not, my initial instinct is correct. Of course, I am sure to be analytical as I weigh out each decision."

9. How do you prioritize multiple projects when they all seem equally important?

Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions: 1) Make a list. By thinking through and writing down each item that needs completion, you can see it on paper. 2) Mark what is urgent or essential. Take into account deadlines and meetings. 3) Order each task based on effort and estimated value. 4) Consider due dates and how long it will take to do each item. When answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to their company!

"I aim to be as effective and efficient as possible and make sure I can use all minutes of a day for a project. I have a few things going at once most of the time. I am the lead on some, the delegator on others, and the reviewer on another, for instance. This way, by splitting up the work to the appropriate parties, both my team and I can be the most efficient with our time."

"I often have multiple projects due at a time, since I am the assistant to three different executives. I ask my executives to rank their need from 1-5 in the level of urgency, including its due date. I start my work on that list. If there is more than one urgent need, I will work overtime, or through my lunch, to ensure that I deliver everything on time."

"I had to utilize creative problem solving last month when we found ourselves short-staffed and unable to hire new employees due to budget cuts. I changed our schedule to include some split shifts and received approval for a small amount of overtime spending. The problem is solved, at least temporarily, until our company comes out of our spending freeze."

"In my current department, we are very systematic in our customer delivery promises; however, that is not to say that doubling up on client deliveries does not happen. When situations occur where I have to prioritize, I will do so by the size of the client and budget. It may seem unfair at times; however, our largest clients with the most significant spend always rule out."

"I prioritize based on urgency and time required for the project. I have a list of what needs to be done, by when, and how long I estimate that it will take to accomplish. I am great under pressure, but try to make sure that I don't get myself or my team into a sticky situation by not allotting enough time for any particular project."

"I love to keep running lists of everything that I need to do, big or small. Mostly because I love crossing things off of the to-do list, but also because it helps me keep track of everything. Lately, I've started utilizing a free project management software that I use to make those lists, categorize the tasks, and mark them by the level of urgency. I take care of the most time-sensitive issues first and then move along to the equally important, but perhaps less time-sensitive to-dos. I also estimate how long each task will take, so if I have a few minutes in between projects, I can tackle the quick to dos and use that time effectively, rather than use it to figure out 'what's next.'"

"I follow the tried and true practice of making lists and assigning each item a priority and tackling the list that way. I love to check things off my list, as it gives me a feeling of accomplishment. Also, I am a believer in following my intuition. If I feel that something lower on the to-do list needs to be bumped up in priority, I will tackle that right away. As a teacher, there are always a lot of simultaneous to do items, so in addition to prioritizing, I have to be good at multitasking; something I find I do quite well as both a teacher and a mom."

Marcie's Feedback

10. Tell me about a recurring problem that you run into in your current position, and how you handle it.

The interviewer wants to see that, despite this recurring problem, you take action to find a resolution. They want to make sure they aren't hiring a chronic complainer who is easily defeated! Be careful to avoid complaining about your current (or most recent) position. A recurring problem could be a glitchy software system, an employee who is regularly late, or even an unpredictable work schedule. Remain optimistic in your reply!

"A recurring problem that I have in my current position is the fact that our client management software is not user-friendly. Any entry that I need to make is incredibly time-consuming which poses a real problem when a deadline is present, or when we have clients waiting for an answer. I have found that the best workaround for this is not to allow my paperwork to build up. The more proactive I am, the better I can keep ahead of schedule."

"A problem that I am currently running into is a lack of office supplies. My boss has been running very lean, financially speaking, since our industry took a downturn. I have to time my ordering with client invoices at this point. This situation has certainly helped me to become more aware of spending and budgets, that's for sure!"

"The greatest issue in my current position is that we have so much employee turnover. It started to feel like I was constantly training new staff. I came up with an employee referral bonus program which greatly helped. For every successful referral, our employees get $400 plus another $400 after their referral stays for three months. I believe this has been successful because the quality of our employees has greatly increased."

"In my current office, we have more clients than we can handle - which is a great thing! However, it's been tough to find the best marketers to join our team because we are a small organization. This hiring situation has meant a lot of overtime hours, which I am certainly happy to do for the most part. I do look forward to working with a bigger team, like yours."

"Unfortunately, a recurring issue in my current company is employee tenure. It's just really part of the industry as we need some holiday and seasonal associates and they typically don't want to stay on, or we don't have the budget to keep them on. This turnover means we are continually becoming a new team and learning how to work with our new coworkers. Scheduling often has a learning curve with a new team, too, because you have to take into account the availability of all parties, and who works well together. That said, it's something I'm used to. I make it a bit of a personal challenge or game for myself. How quickly I can learn their available days, how fast I can learn who works best together."

"A recurring issue at my current job is lack of reliable inventory that my clients are requesting, which can be incredibly frustrating. I am working hard to land a client, get them to buy into our program, both literally and figuratively, and then we fall short of expectations when our inventory doesn't meet their standards. That said, I continue to go out, land new clients, and try to source the proper inventory for them."

"A recurring issue revolves around my lack of a classroom and the friction that can arise at times because of it. Without the flexibility of my own classroom, I sometimes find myself in an awkward situation since I have to abide by the other teacher's rules, which sometimes conflict with mine. I do my best to follow the teachers' class rules, and make sure that we have a good understanding."

11. Tell me about a time when you failed to solve a problem. How did you overcome the failure?

'Success is bouncing from failure to failure without losing momentum,' or so they say. Your resilience shines through when you can learn from your mistakes and keep going. Give an example that shows you can accept fault and learn from challenging experiences.

"I failed to meet an important deadline in my first job out of college because I didn't know how to prioritize properly. I kept letting other menial tasks get in the way rather than focusing on finishing the project. I learned how to manage my time wisely by setting reasonable goals and reminders on my calendar. This technique helped me to manage my time more effectively."

"Last month we were having issues with our GoToMeeting application, and it was right before a major client meeting. I was on a call with the service provider, trying to troubleshoot and unfortunately, did not deliver a fix on time. After the initial frustration, I decided to talk to my boss about having backups in place. Now, we have Skype, and Google Hangouts set up for these emergency situations."

"I was asked to solve our issue of employee turnover which ended up being much more difficult than I originally thought. My initial goal was to improve turnover by 70% but in the end, only reached 40% improvement. Although I did not reach my goal, I am still happy that my action plan made a difference."

"I had a customer who was not happy with my delivery, and I chose to take care of the situation without involving my boss. It wasn't that I was trying to sweep the situation under the rug, I just honestly thought I had been successfully dealing with the situation on my own. Unfortunately, I was wrong because the client sent a nasty email to my boss a short time after. I should have gone to my boss right away and filled him in. It's something that I've learned from, and I'm ready to involve my boss with every sticky client situation."

"In a previous role as a personal shopping assistant, I was tasked with taking on a notoriously difficult client. She spent a lot of money in the store in the past but was very demanding. This challenge seemed like the perfect opportunity to prove myself. A few months in, I made the misstep of mentioning something she'd complained about at an earlier date. Apparently, she was offended that I brought it up, even though I meant it very innocently. I owned up to it immediately to my manager and came up with a plan to win her back. I wrote a snail-mail card apologizing to her and let several weeks pass before reaching out in any other way. By the time I did, two months later, she was perfectly lovely, dismissed my apology as though she didn't know what I was talking about, and we moved along in a better fashion than we had prior."

"In my first role out of college, I was working to solve a lane issue with a carrier that kept falling through. I went through every solution I could come up with including pitching consistency, to leveraging my current relationships, and asking for favors. Those favors and workarounds ran out, and we fell short of client expectations. While I did all that I knew how at the time, I still fell short, and it was disappointing. In retrospect, I would have involved more people in supervisory positions earlier on in the process to learn from their shared experiences."

"The problem I've failed to solve that still keeps me up at night is a successful inclusion of one of my students with an IEP. He loves Spanish and in a one-on-one setting excels at it, but cannot handle the behavior expectations in class because he gets too excited. I've tried multiple approaches to get him to regulate, and participate, but so far nothing has allowed him to participate in the class without disrupting the other students and causing a meltdown for himself. This fact weighs on me since I want him to experience inclusion at all times. As a result, he comes to my office a few days each week, and we have our Spanish class together. I feel this exemplifies who I am as a teacher. I will go the extra mile for my students to make sure they get their fair shake at life."

12. What sources do you look to when you need to solve a complicated problem?

The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem. Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.

"When I am faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

"I have a variety of manuals and online tutorials that I lean to when I need to solve a complicated problem. Usually, the issues are surrounding Excel troubleshooting, so it is easy to find answers without involving anyone else and interrupting their day."

"I have a business mentor that I turn to for significant problems. She and I are in the same industry; however, she is much more tenured than I am. I recommend that everyone have a mentor. Even though I run a team of my own now, there are times when I do not have the answers."

"When I need to solve a complicated problem I will turn to marketing forums and blogs that I follow. There is a plethora of information on the internet, and it would be a shame not to take advantage of them!"

"To solve a complex issue, I will reach out to a manager or mentor from a previous role to ask them how they've handled such issues in the past. I am always ready to dive back into our handbook, but these types of scenarios are often not covered there, which is why I value a human, experiential approach. I know that there are so many folks in the industry who have so much to teach me and have probably already "been-there-done-that," so I love to utilize them as a resource."

"If there's a complicated problem, I'll write out what I think the possible solutions would be. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience than I. I will often turn to my organizations' training resources, as well as talk the problem out with coworkers or my boss."

"I have a vast cohort of teachers with whom I work currently, or have worked in the past, so if I am stuck on a problem or feel I need some additional help, I reach out to these educators. If nothing else, they're there to lend an ear and let me bounce my ideas off of them. They almost always have some real-life experience in a very similar situation. I value this collaborative, supportive group that I've amassed over the years."

13. After you implement a solution to a problem, how do you test the effectiveness of that solution?

The interviewer wants to see that you have strong follow-through skills and the ability to use data and analytics to support your decisions. The only way to test the effectiveness of a new solution is to keep a close eye on the immediate, and often longer-term, results! Depending on the situation, you can use data, run reports, and compare/contrast your findings. If you have records of the data before your problem-solving solution, you can track the results of your new solution and analyze in a month, or beyond. It can take time to see the results, so having a method for measuring them is essential. Give an example of a time you implemented a solution and found a way to measure the results to check its efficacy.

"Last year, our company was having a very high rate of turnover due to employee burnout during overtime hours worked. I implemented a third shift which alleviated the need for excessive overtime. Yes, it did increase our payroll costs by 33%; however, it decreased our turnover which was costing us more and more every year. From the analytics I have been watching, the change will pay for itself by the end of year two."

"One solution that I recently implemented was the use of Google calendar with the executive that I support. She was rarely updating her Outlook calendar because she found it to be too difficult to do on her smartphone. Since this implementation, we have minimized our crossed wires significantly! I have measured the effectiveness of this new calendar strategy by marking down any appointments that need to be rescheduled. So far, for the month, the number of reschedules is down by 80%."

"I always look at the data to gauge the efficacy of policy or new solution. I am big on numbers as they do tell the full, and true, story. I love the reliability of spreadsheets and numbers!"

"Once our team comes up with a new marketing strategy for a client we will conduct two focus groups. One test group will be on the original marketing plan and the second, on the plan that we want to pitch. The use of focus groups is the best way for us to measure if our new strategy will be effective enough to justify the changes for the client."

"I like to collect data, as well as anecdotal assessments of new policies. It's great to have data to confirm if it was or was not effective, but I am a firm believer, too, in getting the team on board. Plus, as you implement a solution, sometimes those doing the actual day-to-day work with customers or in the actual implementation have a more accurate understanding of what's going on or what could be improved. Therefore, I am sure to ask the staff how they think it's going, if it's impactful, or what they still see as an area for growth."

"To test the effectiveness of any solution, you have to be objective and see if it genuinely addressed the problem it set out to solve. Everything in our business runs on KPIs, so when we introduce any initiative, we can see how it is or is not impacting those measurements. One example of this was when I assigned specific accounts to my team of buyers, instead of just attaching as they came up. The idea was to get a buyer to become an expert on that account, their buying habits, and therefore be more effective in the long term at sourcing for their needs. At first, it didn't seem all that impactful, as the close rate was still around 42% overall. However, over the course of 10 weeks, we saw an uptick in close ratios on the assigned, dedicated accounts versus the randomly distributed ones, resulting in 53% close ratio. It's something that became so effective that other sales pods adopted it as their practice as well."

"For me, numbers play an important part in teaching but do not paint the full picture. So, after implementing a change, it is certainly important for me to collect data from our unit tests to gauge the efficacy of the lessons we're teaching and the lesson plans we are using. However, I also am sure to check-in with the students on a more regular basis to check for comprehension. Testing is only truly reflective of the way some students learn, whereas others are terrible test takers, even though they've learned the material. That is why I like to take a two-pronged approach."

14. When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team. Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting impulsively when a problem occurs.

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can use a pros and cons list to determine the best course of action for a fast and amicable resolution."

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated. If I feel that I cannot solve the issue on my own, I will ask for help from my superiors."

"Depending on the situation, I will gather my resources and team and collaborate on making the necessary happen on a shortened timeline so that we can deliver our results in the most efficient manner possible. Usually, we learn something about ourselves, the team, or a more effective approach to the next problem in the process."

"When a major problem arises, my first instinct is to jump in and fix the issue. I am a do-er and also think in a reverse-engineering manner. I start with the desired result, and work my way backward from there, figuring out where the snag occurred."

"I am resistant to stress but cannot completely avoid it. When a major issue arises, I will take a quick walk, if possible, so I can best assess how to address the issue while clearing my head. Then, I get to work. I delegate whenever possible so that I can oversee the effectiveness, but am not at all afraid to jump in and do the dirty work myself."

"In the event of a significant problem or setback, my first reaction is to freeze in disbelief for a moment or two while I gather myself, then I jump into action. I know that I need to work harder and faster to recover the time and effort lost. My salesperson mind goes into overdrive until the issue comes to a resolution."

"My first inclination in the event of a major problem is to roll up my sleeves and jump in to fix it or help mitigate some of the potential blow out. This initial reaction is especially true when the problem involves a student's feelings or wellbeing."

15. What steps do you take when you have to make an immediate decision without all the relevant information?

Sometimes we have to make decisions without all of the pertinent information at our fingertips. The interviewer wants to know that you are capable of taking educated guesses and that you are confident enough in your abilities that you can make a firm decision without all pieces of the problem being present.

"When I need to decide without all of the information, I weigh the pros and cons and come up with a solution that makes the most sense. Common sense can take you a long way! Next, I may ask the opinion of someone I trust to see what they think. Even though I trust my decision-making ability, I still think it's important to get a second opinion when it comes to situations involving money or decisions that make a significant impact on others."

"Being organized, I do have a checklist that I follow on all policy-related decisions and changes. If I do not have all necessary information to make an important decision, I can usually find answers in our company resource database, or I will consult an administrator more tenured than I."

"Immediate decisions are required of me on a daily basis. For instance, what do I do when a forklift driver doesn't show up for their shift? How do I react to a chemical spill in the warehouse? I find that the most effective method for making immediate decisions is to forget about what you don't know and focus on what you do know. That's the best anyone can do, and there is no sense wasting time on the what ifs, especially in my industry when the safety of others could be at risk."

"In my current company, we have a rule always to do what will make the client happiest. So, when I am in a situation where I need to make an immediate decision on a client file, I will ask myself what I would want if I were the client. Then, I jump into action to make that happen."

"Often when a customer is worked up, I only have a piece of the puzzle to go off of, whether because they haven't given the full story, or I'm pulled in by the associate who heard the full story. In either case, it's something I'm accustomed to and deal with daily. As far as customer problems go, they tend to follow the same general pattern, so I assess quickly what category the problem seems to fall in, and go from there."

"I am a strong believer in following my gut, and for the most part, it has not steered me wrong. I try to gather as much information as possible, but when all of the pieces are not accessible, I assess the situation using my prior knowledge of similar situations, and I follow my intuition. If I'm not certain or feel conflicted, I don't hesitate to bring in another person to help me come to the best decision for the company."

"I feel comfortable making an immediate decision, even if I don't have all of the relevant information, for the most part. I have great confidence in my situational knowledge as an experienced educator. One example that comes to mind was the class when there was a behavior outburst. I immediately leaped into action to diffuse the situation the best way I knew. By acting quickly, I can prevent the situation from further escalating."

16. How do you deal with distracting coworkers who stand in the way of your progress?

Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries, when needed.

"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."

"I understand working relationships are significant, and I'm sure to make time for them so that I can be useful but also enjoy myself at work. With that said, I know where these relationships fall regarding prioritization of my day. I make sure that others know that, too, without being off-putting."

"I am always interrupted by my team - that is par for the course being a manager. To deal with any lost time, I will simply stay late or come to work a bit earlier the next day. My day is unpredictable, and I have accepted that fact."

"I am very open with my colleagues and will let them know if they are a distraction. Currently, I can take my work home as well so if there is a part that I cannot get past due to distractions; I will take a day to work from my home office."

"I try to make the workplace as fun as possible, within reason. I love to make it a place people want to go to, instead of dread. That said, there are always the people that ruin it for the rest of the team by taking advantage. To combat this, I make it very clear what the expectations of allowed and prohibited behaviors are, and am sure to reinforce those expectations."

"There are always going to be co-workers who are there for the gab, rather than the work, or who are content just being in their position with no intent of advancing through the ranks. Early in my career, this bothered me. Why weren't they motivated to grow and learn? Then, I realized that it's important to have those people since a company can't have all its people always vying for the top. If there's a distracting coworker, I try to make my priorities clear and engage kindly and courteously with them as humans, and then get back to work. I am sure to remain friendly, while also firm, as needed, to communicate that I am here for work first as a priority."

"Very rarely do I find that my coworkers successfully distract me- even in a department meeting, I find I'm able to remain on task. I was always taught to ignore the behavior you wish to cease. If my coworkers are distracting and seeking attention, I try to ignore it as much as possible and only address it when it's detracting from a productive work environment."

17. Tell me about a time when you had to troubleshoot to solve a problem.

Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution. Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.

"Last week, while operating the ultrasound machine, I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset, removing all power sources. Then, I referred to the online manual for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling a technician."

"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT forums are often my best friend!"

"We had a major complication in our system and our entire production line shut down. Our network administrator could not be reached so I had to go old-school and manually enter the orders so that my team could continue with production. The entire debacle lasted half of a day, and my system worked well as a placeholder."

"One of our clients called me in a panic, saying that Facebook rejected their ad campaign that we so carefully crafted. I researched on ad policy forums and learned that it was not approved because we did not set our demographic targets to people only over the age of 21. The ad was for a craft beer company, and we did not put into consideration the legal age in most states. Once I was able to narrow down the issue, I tweaked the ad, and it was approved."

"One horrific day at work, our systems went down entirely. We had no backup for how to check customers out, so I had to dig in the deep recesses of the back room and find the card imprint machines, and we wrote out tickets by hand and made imprints of the cards. I tried all the usual tricks to get our registers up, but couldn't get them to come online as it was a network error. I found the way around it with the handprint cards and then opening the cash drawer with a key."

"In a troubleshooting situation, I approach it like a maze and work backward. There are usually multiple factors contributing to any one issue, so I try to discern what they are, weigh those out and try to conclude what the potential best solution is. As far as technically speaking, my go-to in many situations, as rudimentary and childish as it may be, is often turn it off and turn it back on. Ha. I know it sounds too simple, but it often works best."

"I do everything I can to test out the technology before I bring it into the classroom- the day is so packed that we don't have any time to spare on figuring out technology if it acts up. I also always have a backup plan in mind in case the smart board or whatever we're utilizing that day doesn't cooperate, so we don't lose precious learning time." However, I believe that troubleshooting applies to more than just technology. Problems that occur offline also need troubleshooting as they arise, including figuring out a lesson plan and how it works or doesn't. It's all about working backward to see what issues, if any, may arise in its implementation during a dry run. By preparing in advance and being aware of what issues may come up, I'm able to flush out problems that would have otherwise arisen during the class time. "

18. Tell me about a time when your analysis of a problem was deemed to be incorrect. What would you have done differently?

Everyone makes mistakes when analyzing a situation. The interviewer isn't concerned with perfection; instead, they want to know how you deal the aftermath of rejection! Sometimes you can't correct your mistakes, but you can certainly learn from them. Highlight your ability to learn from your mistakes and move on, professionally.

"It was my first job as a physician's assistant, and I was trying to diagnose a patient who had severe pain in her abdomen. After running some tests, the doctor and I believed she was suffering from a gallbladder problem. We treated her, but she came back to the ER a week later. It turned out she had a problem with her pancreas. Even though we misdiagnosed her initially, we were able to use this mistake to help us identify the real problem. I've learned that sometimes making a mistake is a part of the process of solving a more complicated problem."

"I was asked recently to work on balancing an accounts receivable report. Math is not my strongest suit; however, I was confident in my ability to make it happen. Through a bit of research, I carefully worked on the document and was quite proud of my result. It turns out, I skipped a few important steps, and my work was, in fact, incorrect. I took it as a learning opportunity but also realized that my strengths are in other areas of business. I should have asked for the project to be placed with someone else, but I do not regret trying."

"We had incredibly high turnover rates when I first started in my current role. Going in guns blazing, wanting to make a strong first impression, I did a complete overhaul of the training manual thinking that was the problem. It turns out the training manual was just fine. The culprit to the turnover was one employee who was a complete bully on the job. The moment I terminated that person, the issue was solved. At least now I have a fancy new training manual! Moving forward, I now poll my team regularly for job satisfaction. I encourage a transparent workplace culture where people feel safe bringing their issues to me."

"I had a client, earlier in my career, who was not seeing the same results from their Facebook advertising as they once did. I changed the headlines, increased the budget, and even did multiple A-B tests. What I failed to see were the strategic algorithm changes that Facebook had made, which directly affected the visibility of my clients' ads. Now, I have alerts and subscribe to a couple of blogs solely dedicated to these changes, so I never miss a beat."

"Unfortunately, this happened not too long ago where I misjudged a customer complaint. The associate needed to escalate the conflict to a manager but did not accurately portray the customer's concern, and I jumped into action based off of the limited information given. Due to not gathering enough information from the customer herself or clarifying the misunderstanding with the associate, I took a misstep with the customer and did not resolve the issue as quickly as I would have liked. Ultimately, I was able to clarify the situation and get to a resolution that worked for everyone, leaving the customer happy. However I have some regrets. It was a learning process, and something I have been sure not to repeat since. Were I to do it again, I would clarify the situation with the customer, rather than taking the associate's word for it."

"When pitching an existing client on increased volume next year, I had made a recommendation on the most effective carrier for a lane. I based this recommendation on historical data and projected future rates. However, a merger occurred after the time of the pitch, and their prices skyrocketed since they were the only viable carrier for that area. Without competition, they didn't have to remain competitive in their rates. While I could not have predicted the merger, I could have quoted out with a higher margin on our part so that if there were some snag like this, we are covered. Since we lock in the rates for the customer, we took a loss each time they moved freight this way. As a backup method, whenever possible, I attempted to send the freight another way, so that we would lose some money but not take as large of a hit. That was a big learning experience for me and has helped me be better prepared to pitch other customers in a more effective, CYA type way."

"While teaching, the kids told me that I needed to quiet down at one point. I assumed it was the teacher whom I shared a wall with, that planted the seed, which was irksome. This type of situation had happened before. This time, however, I was wrong. I asked her to avoid delivering messages to me through the students, and she said she had not. Apparently, the students knew she had a headache that day, so they were all watching their volume level. I was glad that I did address the situation with the teacher, but made sure not to be accusatory or make assumptions about motives again."

19. Tell me about the most challenging aspect of your previous job. How did you overcome it?

Sometimes the most significant workplace challenge is a difficult task that puts you outside of your comfort zone. It could be something that requires skills you haven't mastered yet or qualities where you are not the strongest. Explain to the interviewer why it was difficult but be sure to spend more time highlighting the actions you took to overcome the challenge.

"The most challenging aspect of my last job was troubleshooting some of the older technology. We needed some serious upgrades, but they weren't in the budget. Learning how to work around this problem was quite a challenge, but I learned how by referring to old manuals and online forums. I ended up to become one of the stronger users of this program, in our entire office! I quickly became the go-to person when anyone had questions about the technology."

"In my current role, we have global offices that span four time zones. It is an incredible challenge to be continually calculating the difference in my mind when I call or email on updates for projects, for instance. I now have each locations time added to my desktop, my smartphone, and four individual clocks on my wall. These small and inexpensive changes made all the difference."

"The most challenging aspect of my previous job was the constant need to pivot when it came to trends in the industry. We would gain footing, and then the next greatest product would arrive. It made it difficult to feel loyalty to any of it. I started to express loyalty to the company's ability to discern great products instead of narrowing in on the products themselves. This shift in thought helped with mine and my teams' performance when it came to sales."

"My previous role was with a small agency where budgets were always a concern by the clients. Although I liked the clients, they were usually independent businesses with less than ten employees. They had a hard time thinking big-picture. I overcame this by coming up with a questionnaire that would address their greatest pain points and needs for their business. I would then focus on their small goals versus what I felt their company could be. Some business owners are more comfortable being comfortable, versus ruling the world, and that's okay! I just needed to wrap my marketing brain around that."

"The most challenging part of my prior role was navigating the landscape as the newest manager on the team. I needed to work on gaining the trust and respect despite my being green. I worked hard to build individual relationships with each associate and forge a bond with them. I also shared information about myself, including my experience in the industry, and who I am as a person. I know that this made me more human, approachable, and also solidified my credentials, so I know how to get the team on my side."

"The most challenging part of my previous job was relying on another team to be efficient. I am all for teamwork, but for me to be paid, this team needed to deliver timely and quality work. Meanwhile, their goals and metrics remained disconnected to any sales outcomes. This situation made it tough to motivate them. In the short term, I sat down with them and explained why it was vital for myself them, and the company that we work together on the same timeline. I incentivized them with coffee or store gift cards. Bigger picture, I sat down with the management of both teams and shared the issues we were having, suggesting a solution that would tie their KPIs and financial incentives to our outcomes, to make them invested. In the end, the short- and long-term approaches proved useful."

"I think the most challenging aspect of my current job is the fact that I share a classroom with another educator. Without having my space, other obstacles come up such as teachers trying to influence how I run my class, or them holding small conversations with their aides during my teaching time. I make sure to address this up front with the classroom teachers- that while it is also their room, please treat it as though it were mine during the 40 minutes that I am teaching. If there is ever an issue, I am sure to address it quickly and directly, so we can move past it."

20. When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?

The interviewer would like to know more about your problem-solving skills, and your personality. Discuss how you tackle problems when they arise, and keep your answer work-related if you can. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight to the interviewer that you are capable of handling issues professionally while using sound judgment.

"When faced with a problem, I am more likely to jump right into solving it. I believe that you cannot leave a problem to fester or become bigger than it already is. You have to take ownership of the issue, and involve yourself in the resolution right away. With that said, I am responsible for my decision making and certainly don't jump in blind. If I am unsure of what action to take, I will ask my leader for advice."

"I am careful and calculated in every step taken when it comes to problem-solving. This effort is because as an administrator, one error in judgment can throw off the timing of an entire project. I would say that I am the particular type who thoroughly assesses situations."

"As a manager, responsible for a team of 18 individuals, I need to be very calculated in most decisions that I make. I cannot act on the fly, or by emotion alone because others are relying on me."

"In marketing, I feel that I often have to do both. Some smaller decisions simply cannot be over-thought and others, especially when it comes to strategy, will need extra thought. I can provide both sides when appropriate."

"I think it depends on the situation at hand, honestly. In a familiar situation, I am ready to jump right in and tackle the problem. However, when the stakes are high, or tension is high, I am more inclined to take a step back, slow down, and be more tactful in my approach."

"I'm a "roll up my sleeves" kind of person. I see a problem, envision a solution, and begin to tackle it, figuring it out as I go and asking for help along the way. I think it can become a 'bury your head in the sand' issue, or the team will have the bystander effect, thinking someone else is going to take care of it, so I jump in and take action. I rally the troops, gather the appropriate supplies or resources as needed, and get to work."

"I'm the type of teacher who jumps in, head first and gets the work done. I know that the longer I wait to address a problem, the bigger it becomes, so I make sure to get right to it. This approach applies to interpersonal issues as well as curriculum missteps."

21. Give me a recent example of a valuable lesson you learned from a problem you faced at work.

One of the best aspects of problem-solving is that you always have the opportunity to learn from the experience. Seeing problems as opportunities to grow, is what makes you an excellent employee! Show the interviewer that you can learn valuable lessons when there is a problem at hand. Use a work-related example, if you can.

"Last month our sales team was facing a major challenge when we lost one of our primary distributors. I took action and started cold-calling, other potential distributors. I brainstormed with my team in some other ways that we could avoid a negative impact on our bottom line. We were quite successful in our recovery, and I would say that the biggest lesson I learned from the experience is that you are often only successful if you have motivated people in your corner."

"The most valuable lesson I learned from problem-solving at work is that not everyone will see your solution as the best one. Accepting change is difficult for some people, so I have found that not everyone will be on board right away."

"I recently had an employee express their disinterest in the job and the company. Rather than coach them out, I selfishly wanted to 'save' the employee. I put in extra hours mentoring and training her, just to see her quit anyways. It's a valuable lesson as a manager to put your energy into those who want to be there. Other efforts are often just a temporary fix for the inevitable."

"Marketing is always shifting so I often learn new, valuable lessons. One lesson I recently learned was to double check the documents that I send out for any needed updates. A lot of the manuals and how-tos that we send clients are evergreen; however, some are not. I accidentally sent an old social media guide to a client, and they ended up being incredibly confused. My lack of attention to detail at that moment was a bit embarrassing but lesson learned!"

"A recent learning experience was when I misjudged what the customer was upset about, and I didn't take the time to learn what it was that she was looking for. It reminded me to slow down, go back to the basics, and not assume that all situations fit the mold of the 'typical' customer. It was a perfect reminder that though I've seen most everything, I need to remember that each person and situation is unique."

"A recent valuable lesson for me has been not putting all of my eggs in one basket, as the old saying goes. Over 64% of my sales came from one group of stores, and they've always been a big contributor to the entire company's sales numbers. However, they were put on "hold" recently by their corporate, due to some restructuring issues. This event threw me for a loop. I was in real danger of not hitting my monthly sales target, and therefore I would have fallen short on my quarterly quota as well. I had to work extra long hours and hustle my other clients and fence-sitters to get them into "buy" mode to make up for the void in my numbers. It took a ton of effort, long nights, and creative pitches, but I was able to make up for the gap. I learned just how important it is to diversify my portfolio so that I don't find myself, or the company, in this position again."

"When working on curriculum development, I learned an important lesson. Two of our teachers wanted to keep a lesson in, because of personal connections to the lesson, but the other three were quite against it, with me being the uncertain one. I saw the validity in both sides. So, rather than find ourselves with a divisive issue on our hands, I proposed that we have a "freebie" lesson when we each got to pick one that we thought would culturally enrich our students. I learned that by thinking outside of the box, the team and our students would all benefit."

22. When change occurs in the workplace, it can create new problems. Do you see these as inconvenient problems, or opportunities to learn?

When a change occurs in the workplace, often problems arise due to new implementations and procedures, or unforeseen kinks needing to be worked out. Do you approach these problems positively or do you resist the change? Talk to the interviewer about how you can adapt to the inevitable issues that come with the change in the workplace.

"I fully understand that when the change occurs in the workplace, some new problems may arise because of it. I embrace workplace change because it often gives me the opportunity to learn a new skill or even teach a colleague a new skill."

"As an executive assistant, I see change all the time. Policy changes, travel changes, issues in scheduling, and the like. Although they are often inconvenient or threaten to throw my day off, I am always prepared with a Plan B. Each time these situations occur, I learn something new."

"Change is inevitable when you work with people because you cannot control everyone's reactions in a day, or whether they even show up to work. Recently I had a major shift in my team and, overnight, went from being completely confident in my team to the need of reassessing our strategy. I saw this as an opportunity to stretch outside of my comfort zone. I embrace change and learning opportunities."

"One change that we always go through in this industry are shifts related to social media platforms and online trends. These tools are ever evolving, and when you think you have it - poof - changes are made. I don't mind this, however. I believe that each shift is a chance to learn something new."

"I like to approach every day and situation as an opportunity to learn and grow, so even though it's uncomfortable, I like to think that there's something valuable to take away from any situation that involves change."

"I'm all about taking everything in stride and jumping on opportunities for growth and improvement. My latest job has been a year-long exercise in that: a start-up that pivoted entirely from the direction it had been going in when I was brought on, with an entirely new team and even intended client base. I decided to take it as a growth opportunity. I took a deep breath, rolled up my sleeves, and got to work learning and adapting to the new product, clients, and management. I think that the experience will serve me well in the future since I became quite flexible and learned a lot about myself and sales in the process."

"I am adaptable to change. As a teacher, I have to be open to change! Nothing stays the same in education and students challenge everything. I am capable of pivoting when needed and am not thrown off my game, easily."

23. Rate your problem solving skills from 1-10. How do you justify your rating?

The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a healthy rating; however, it's crucial that you remain realistic. Try to avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a problem-solving dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Everyone has room to learn and improve! Be sure to justify your score as well.

"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."

"I will rate myself an eight because I value problem-solving but, just like most people, I have things to learn. Some ways to ensure that I can effectively solve issues are by utilizing multiple knowledge resources when looking for answers."

"I will rate myself an 8.5 because I consider myself a strong problem solver, especially when it comes to important matters that affect my team. Solid problem-solving skills are the foundation of success in business. I am always striving to be a better problem solver, so I leave the rest of the scale as an aspirational measure."

"Problem-solving is at the heart of what we do in marketing. We have to solve branding and sales issues for our clients all the time. I am an exceptional problem-solver, and quite creative with my strategies. For that reason, I will rate myself as a 9/10 and always improving."

"I'd rate my problem-solving skills as an 8/10. I believe I'm always a willing learner who brings creativity to the table, no matter what the situation. I am still full of ideas on how to solve a problem, and yet I am also open to the opinion and input of others. I like to collaborate but am not afraid to take charge and make it happen. There's room for growth, which is why I give myself only an 8!"

"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B minus teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I get the best outcome possible when faced with a challenge."

"I would say I'm a strong problem solver and would rate myself an 8/10. I follow my gut and problem solve creatively, but know there is still room for improvement. I think my teamwork and problem strategies highlight my strengths in problem-solving. I can hear what people find essential and flush out the things on which we can compromise. Then, I come up with a great outcome that makes the teachers happy and is in the best interest of our students."

24. What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?

Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of the role and that you will not be blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.

"I think the greatest challenges in this role will be to learn the proper operation of the equipment. Another challenge will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will be sure to pay keen attention to training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."

"I believe that the greatest challenge in this job will be to learn the ins and outs of your systems. I am familiar with SAP; however, will need to navigate some modules that will be new to me. If you don't mind, I would like to gain a head start on these by studying online for the next weekend or so."

"As a new manager, the biggest challenge is always to earn the trust of my new team. I plan to do this by getting to know everyone through genuine interest and conversation. I do understand that solid trust develops over time, but it's important to me to get started on the right foot."

"The greatest challenge is going to be getting to know your clients and their preferences. Every client has their quirks that need to be kept the top of mind during projects. I plan to read as many project notes as possible before diving into face-to-face meetings. I intend to come across to your clients as well-prepared and earnest."

"I think the added responsibility of running one of the highest volume departments in the store will be an adjustment, but it's a welcome challenge. I am looking forward to tackling it head on and growing through the challenges, because I know on the other side of those challenges, of that responsibility, lies the biggest opportunity yet."

"I would say the greatest challenge I'll face in this role is learning the industry ins and outs to be perceived as an expert when making the pitch to new clients. I want to be sure to immerse myself in the industry jargon, attend as many seminars and conventions as possible, and I've already begun subscribing and reading the leading industry publications so that I can get into the nitty-gritty of how it all works. Of course, I will also seek out mentorship opportunities where I can learn from folks who have been in the industry for years. I find they love to share their knowledge and it gives me a leg up."

"I believe the greatest challenge faced in this new position would be getting accustomed to the new curriculum. I am accustomed to my lesson plans and the curriculum I've had a hand in developing over the last ten years, so something new will have a bit of a learning curve, but welcomed. I am looking forward to a new challenge and to tackle a new set of lessons!"

25. What steps do you take to solve a problem?

The interviewer would like to know that you understand the importance of taking calculated steps when problem-solving in the workplace. Most candidates want to sound like go-getters, and their first instinct would be to say that they jump right in. Jumping right in can cause costly mistakes and oversights. Assure the interviewer that you will workshop the issue before diving in! Here are some steps to take: 1. Identify The Problem. Proper problem solving involves ensuring that you are very clear on the nature of the problem. Be sure that you fully understand the core of the problem before trying to repair it. 2. Identify The Stakeholders. Ask yourself, what the best case resolution will be for all stakeholders, not just for yourself. Ask yourself what is best for the company, your coworkers, and your clients. 3. List Your Options. The third step is to figure out what your options are when it comes to your course of action. Write them down if you need to. 4. Evaluate Your Options. Take a look at your list of potential actions and see if you can solve the problem using just one, or a blend of them. 5. Execute! Finally, execute your well-researched action plan. Be sure to set up a follow-up time to ensure that your solution worked.

"When I need to solve a problem, I first stop to ensure that I understand the issue at hand. Once I do, I will think of potential fixes and the pros and cons of each. Whichever solution or a blend of solutions is best for the customer; I will choose that option."

"My current company is very team-focused, and we train everyone to problem-solve with "what is best for team morale" being the question at hand. I have been with the company for twelve years so most problems I have a pretty clear idea of what will work for us, but when I need to workshop an idea, I will call in my team and have a brainstorm session."

"Problem-solving in Marketing can be unique because you have to truly balance the customers' pain point with the solutions that are currently available. Also, some clients like trying new marketing methods and others want to remain conservative, using only tried and true advertising methods, for instance. When I approach a problem, I first identify the personality of the client and their business and research options from there."

"Problem-solving in a retail environment is challenging in the sense that the issue is often something that needs to be fixed immediately, like a faulty product or an upset customer. When faced with a problem, I ask questions first, to ensure that I fully understand the core of the issue. Once I fully understand the core of the problem, I can more easily troubleshoot from there."

"Every customer is different, with unique needs, so when I need to problem-solve, I am often coming across a brand new problem or a different version of a problem I have seen before. Our company is big on chasing the money, and so I have been trained that every solution I choose must have the business' bottom line top of mind. My process is to understand the issue, address who the stakeholders are, and create a solution where everyone feels they won in some small way."

"Problem-solving in the classroom is a challenge because it is often on the fly. Or, a student will ask a question in a new way and I won't necessarily have the answer! When a problem arises, I like to involve my class, have a brainstorm session, and discuss as a group what we could do. This method turns an issue into a conversation where we have the opportunity to come up with some unique solutions."

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Are you gearing up for an important job interview that includes problem-solving questions? Congratulations, because you've come to the right place!

In this guide, we'll equip you with the skills and knowledge needed to ace those tricky problem-solving interviews with confidence.

Introduction to Problem Solving Interviews

In today's competitive job market, employers are seeking candidates who possess strong problem-solving abilities. Problem solving is not only about finding solutions to complex issues; it also showcases your critical thinking, analytical, and creative skills. Before we delve into the nitty-gritty of problem-solving interviews, let's gain a clear understanding of what they entail and why they matter.

What Are Problem Solving Interviews?

Problem solving interviews are a specialized type of job interview where employers assess a candidate's ability to handle challenges and make sound decisions in real-life scenarios. These interviews often involve hypothetical situations or case studies to evaluate your problem-solving process and your approach to arriving at effective solutions.

The Importance of Problem Solving Skills in the Workplace

Problem-solving skills are highly valued in almost every industry. Employers seek individuals who can identify problems, think critically, and generate innovative solutions. Whether you're in business, engineering, healthcare, or any other field, the ability to tackle complex issues is essential for personal and organizational success.

How Problem Solving Interviews Differ from Traditional Interviews

Unlike traditional interviews that focus on your qualifications and work experience, problem-solving interviews provide a glimpse into your thought process and decision-making capabilities. Through these interviews, employers assess your potential to handle challenging situations that may arise in the workplace. Being well-prepared for this specific interview format will set you apart from other candidates.

Core Problem Solving Skills

Before you dive into practicing problem-solving questions, let's explore the fundamental skills that make up an effective problem solver.

Critical Thinking

Critical thinking is the foundation of problem solving. It involves objectively analyzing information, evaluating arguments, and making logical decisions. To enhance your critical thinking abilities:

Ask Thought-Provoking Questions: Train yourself to ask "why" and "how" questions to gain a deeper understanding of problems.
Challenge Assumptions: Don't take information at face value; question the underlying assumptions.
Evaluate Evidence: Learn to distinguish between credible and unreliable sources of information.

Analytical Skills

Analytical skills are essential for breaking down complex problems into smaller, manageable components. Improve your analytical thinking with these tips:

Practice Data Interpretation: Analyze charts, graphs, and data sets to draw meaningful insights.
Use Root Cause Analysis: Identify the underlying reasons behind problems by applying techniques like the "5 Whys."
Draw Comparisons: Compare past experiences or similar scenarios to find patterns and potential solutions.

Creativity and Innovation

Creative problem solving involves thinking outside the box and generating unique solutions. To nurture your creativity:

Embrace Diverse Perspectives: Seek input from others with different backgrounds and experiences.
Mind Mapping: Create visual diagrams to explore various angles and connections related to a problem.
Encourage Brainstorming: Engage in group brainstorming sessions to generate a wide range of ideas.

Frameworks for Problem Solving

Equipping yourself with problem-solving frameworks can help you approach challenges more systematically. Here are some popular frameworks to explore:

The 5 Whys is a simple yet effective technique to uncover the root cause of a problem. It involves repeatedly asking "why" until you identify the underlying issue.

SWOT Analysis

SWOT Analysis is a strategic planning tool used to assess a situation's strengths, weaknesses, opportunities, and threats.

PDCA (Plan-Do-Check-Act)

PDCA is a four-step problem-solving model consisting of planning, executing, checking results, and making adjustments as needed.

SCAMPER is a creative thinking technique that involves asking questions related to Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse.

Six Thinking Hats

Six Thinking Hats is a concept developed by Edward de Bono that encourages individuals to think from six different perspectives, each represented by a colored "hat."

Behavioral-based Problem Solving Questions

Behavioral problem solving questions aim to evaluate how you handled challenges in the past. Be prepared to answer these questions with clarity and confidence:

Example: "Describe a challenging problem you encountered and how you resolved it."

To answer this question effectively:

Set the Scene: Provide context and background information about the situation.
Explain the Challenge: Clearly outline the problem you faced.
Describe Your Actions: Detail the steps you took to address the problem.
Highlight the Outcome: Share the positive results of your efforts.

Example: "Discuss a situation where you had to think creatively to solve a problem."

For this question:

Narrate the Scenario: Paint a vivid picture of the problem you encountered.
Showcase Your Creativity: Explain the innovative approach you adopted.
Explain the Impact: Share the positive outcomes resulting from your creative solution.

Technical Problem Solving Questions

If your role requires technical skills, you may encounter technical problem-solving questions. Here's how to tackle them:

Example: "How would you troubleshoot [specific technical problem]?"

To handle technical problem-solving questions:

Clarify the Issue: Ask for any additional information to fully understand the problem.
Create a Plan: Outline the steps you would take to diagnose and address the issue.
Demonstrate Your Expertise: Showcase your technical knowledge and problem-solving ability.

Example: "Walk us through your approach to [technical challenge] in your previous role."

Provide Context: Explain the technical challenge you faced in your previous role.
Outline Your Approach: Describe the steps you took to overcome the challenge.
Highlight Success: Share the positive results of your efforts.

Case Interviews

Case interviews simulate real-world problem-solving scenarios and are common in consulting and other industries. To excel in case interviews:

Understand the Problem: Thoroughly read and comprehend the case presented.
Identify Key Issues: Break down the problem into its essential components.
Ask Clarifying Questions: Seek clarification on any ambiguous aspects of the case.
Brainstorm Solutions: Generate multiple potential solutions.
Analyze Options: Evaluate the pros and cons of each solution.
Recommend a Course of Action: Select the best solution and provide a rationale.
Handle Pressure: Stay composed and confident throughout the interview.

Problem Solving in Group Settings

Collaborative problem solving is vital in today's team-oriented work environments. Here's how to excel in group problem-solving scenarios:

Active Listening: Pay close attention to others' perspectives and ideas.
Effective Communication: Clearly articulate your thoughts and suggestions.
Encourage Participation: Create an inclusive environment where everyone feels comfortable contributing.
Respect Diverse Opinions: Value the input of all team members, even if opinions differ.
Build on Each Other's Ideas: Expand on others' suggestions to develop comprehensive solutions.
Manage Conflict: Handle disagreements respectfully and seek common ground.

Situational Judgment Tests (SJTs)

Situational judgment tests assess your ability to handle realistic workplace scenarios. Approach SJTs with these tips:

Read Carefully: Pay attention to the details and instructions in each scenario.
Prioritize Solutions: Identify the most appropriate course of action based on the situation.
Consider the Consequences: Anticipate the potential outcomes of your chosen response.
Adhere to Company Values: Ensure your solutions align with the organization's principles.

Decision-Making Skills

Effective decision making is integral to successful problem solving. Improve your decision-making skills with these strategies:

Gather Information: Collect relevant data and insights before making a decision.
Analyze Options: Evaluate the potential outcomes of different choices.
Consider Risks and Benefits: Weigh the risks against the potential benefits of each option.
Seek Input: If appropriate, consult with colleagues or experts to gain different perspectives.
Trust Your Instincts: Sometimes, intuition can guide you toward the right decision.

Behavioral-Based Problem Solving Interview Questions

1. "describe a challenging problem you encountered and how you resolved it.".

How to Answer: When responding to this question, follow the STAR method (Situation, Task, Action, Result) to structure your answer effectively:

Situation: Set the context by describing the problem you faced.
Task: Explain your role and responsibilities in addressing the problem.
Action: Detail the steps you took to solve the problem, highlighting your problem-solving approach.
Result: Share the positive outcomes of your efforts and any valuable lessons learned.

Sample Answer: "In my previous role as a project manager, we faced a significant budget overrun due to unexpected delays in material delivery. To address this challenge, I first analyzed the root cause of the delay by collaborating with the procurement team and suppliers. Then, I devised a contingency plan that involved working with alternative suppliers and streamlining the project timeline. As a result, we were able to bring the project back on track, saving 15% on costs and meeting the project deadline."

What to Look For: Look for candidates who demonstrate strong problem-solving skills, proactive decision-making, and the ability to collaborate across teams. A well-structured response with quantifiable results is a positive indicator of their problem-solving capabilities.

2. "Tell me about a time when you had to think creatively to solve a problem."

How to Answer: Encourage candidates to walk through the situation, focusing on the following points:

Context: Describe the situation and the specific problem that required creative thinking.
Creativity: Explain the innovative approach or out-of-the-box solution you came up with.
Implementation: Describe how you implemented the creative solution and the results achieved.

Sample Answer: "During a marketing campaign, we faced a sudden drop in engagement. To tackle this, I organized a brainstorming session with the team and encouraged everyone to contribute ideas. We decided to experiment with interactive social media polls and contests, which not only boosted engagement but also increased brand visibility by 20%."

What to Look For: Look for candidates who display creative thinking, openness to collaboration, and the ability to take initiative in solving problems. Consider their approach to risk-taking and how they evaluate the potential impact of their creative solutions.

Technical Problem Solving Interview Questions

3. "how would you troubleshoot [specific technical problem]".

How to Answer: Candidates should approach this question systematically:

Clarify the Issue: Ask for any additional details to fully understand the technical problem.
Methodical Approach: Describe the steps you would take to diagnose the issue.
Expertise: Showcase your technical knowledge and problem-solving ability.

Sample Answer: "If I encountered a server outage issue, I would first check the network connections and power supply. Then, I would review server logs to identify any error messages. If necessary, I would conduct hardware tests and isolate the faulty component. Once the issue is identified, I would take appropriate corrective actions, such as replacing the faulty part or applying software updates."

What to Look For: Pay attention to candidates' technical knowledge, their ability to troubleshoot methodically, and how they communicate technical information concisely.

4. "Walk us through your approach to [technical challenge] in your previous role."

How to Answer: Instruct candidates to provide a clear and structured response:

Context: Set the stage by explaining the technical challenge they faced.
Methodology: Describe the approach they took to tackle the challenge.
Outcome: Highlight the results achieved and any lessons learned.

Sample Answer: "In my previous role as a software developer, we encountered a performance bottleneck in our application. To address this, I conducted a thorough code review, identified areas of inefficiency, and optimized critical algorithms. Additionally, I implemented caching mechanisms to reduce database queries. As a result, the application's performance improved by 30%, leading to higher user satisfaction."

What to Look For: Assess their problem-solving process, technical expertise, and the impact of their solutions on overall performance.

Case Interviews Questions

5. "you are the manager of a manufacturing plant experiencing a decline in production output. what steps would you take to identify the root cause and improve production efficiency".

How to Answer: Candidates should structure their response as follows:

Identify the Issue: Understand the scope of the decline in production output.
Investigate Root Causes: Explain how they would gather data and analyze potential factors affecting production.
Propose Solutions: Outline the strategies they would implement to improve production efficiency.

Sample Answer: "To address the decline in production output, I would first gather production data and conduct a thorough analysis of equipment performance and maintenance logs. I would also interview production staff to identify any workflow inefficiencies. Based on the findings, I would implement a maintenance schedule, provide additional training to staff, and introduce process improvements to optimize production efficiency."

What to Look For: Look for candidates who can analyze complex situations, prioritize solutions, and develop actionable plans.

6. "You are a consultant advising a retail client experiencing a drop in sales. How would you approach this problem and recommend solutions?"

How to Answer: Guide candidates to structure their response effectively:

Understanding the Situation: Gather information on the client's current market position and challenges.
Analysis and Diagnosis: Analyze the market trends and customer behavior to identify potential reasons for the sales decline.
Solutions and Recommendations: Propose actionable strategies tailored to the client's specific situation.

Sample Answer: "As a consultant, I would start by conducting a comprehensive market analysis to understand the competitive landscape and consumer preferences. I would also review the client's sales data and customer feedback. Based on my findings, I might suggest implementing targeted marketing campaigns, enhancing the customer experience through personalized offers, and optimizing the product mix to meet customer demands."

What to Look For: Assess their analytical skills, industry knowledge, and ability to recommend effective solutions based on data-driven insights.

Situational Judgment Tests (SJTs) Interview Questions

7. "you are a team leader, and two of your team members have conflicting ideas about how to approach a project. how do you handle the situation".

How to Answer: Encourage candidates to outline a thoughtful approach:

Active Listening: Stress the importance of understanding both team members' perspectives.
Mediation and Collaboration: Emphasize the need to facilitate open communication and find common ground.
Decision-Making: Describe how they would make a final decision, considering the project's objectives and team dynamics.

Sample Answer: "As a team leader, my first step would be to listen to both team members individually and understand their reasoning. Then, I would hold a team meeting to foster open communication and encourage them to find a compromise that aligns with the project's goals. If necessary, I would make a decision based on a thorough assessment of both ideas and explain the rationale behind the chosen approach to the team."

What to Look For: Look for candidates who demonstrate effective leadership, conflict resolution skills, and the ability to make decisions based on team input.

Decision-Making Skills Interview Questions

8. "describe a time when you had to make a difficult decision with limited information.".

How to Answer: Candidates should structure their response to highlight the decision-making process:

The Context: Explain the circumstances that led to the difficult decision.
Assessment: Describe how they evaluated the available information and potential consequences.
The Decision: Explain the choice they made and the reasoning behind it.

Sample Answer: "In my previous role, we faced a tight deadline on a project, and key team members were unexpectedly unavailable. With limited information, I had to decide whether to proceed with the available resources or postpone the project. I carefully analyzed the potential impact of both options on project quality and client expectations. Ultimately, I decided to postpone the project, as rushing it could compromise its success and client satisfaction."

What to Look For: Assess their ability to make informed decisions under pressure, considering the available information and long-term implications.

9. "How do you handle situations where you need to make a quick decision?"

How to Answer: Encourage candidates to follow these steps:

Assess Urgency: Determine the level of urgency and potential consequences of the decision.
Prioritize Information: Identify the critical information needed to make an informed choice.
Trust Your Instincts: When time is limited, rely on experience and intuition to guide the decision.

Sample Answer: "In situations requiring quick decisions, I prioritize identifying the core information necessary for making an informed choice. I draw on my previous experiences and knowledge to trust my instincts and make swift decisions. However, I always stay open to feedback and reevaluate the decision if new information emerges."

What to Look For: Look for candidates who can maintain composure and make well-founded decisions under time constraints.

Creativity and Innovation Interview Questions

10. "how do you foster creativity and innovation in your problem-solving approach".

How to Answer: Candidates should explain their methods for encouraging creativity:

Encourage Idea Generation: Describe how they create an environment that promotes brainstorming and idea sharing.
Diverse Perspectives: Highlight the importance of involving team members with diverse backgrounds and expertise.
Support Risk-Taking: Emphasize the value of encouraging innovative thinking and being open to experimentation.

Sample Answer: "To foster creativity, I encourage team brainstorming sessions and create a safe space for everyone to share ideas, no matter how unconventional they may seem. I believe that diversity enhances creativity, so I ensure that all team members are actively involved in problem-solving discussions. Additionally, I support risk-taking, understanding that not all innovative ideas will yield immediate results, but they contribute to long-term growth."

What to Look For: Assess their ability to create an environment that stimulates creative thinking and their openness to new ideas.

Core Problem Solving Skills Interview Questions

11. "how do you approach complex problems that seem overwhelming".

How to Answer: Guide candidates to outline a systematic approach:

Break it Down: Advise them to divide the complex problem into smaller, manageable components.
Prioritize: Encourage them to identify the most critical aspects to address first.
Seek Support: Suggest they collaborate with others to gain different perspectives and potential solutions.

Sample Answer: "When faced with complex problems, I first break them down into smaller parts to gain a clear understanding of each component. I then prioritize the issues based on urgency and potential impact. If I find the problem overwhelming, I seek support from colleagues or mentors to gain fresh insights and alternative approaches."

What to Look For: Assess their ability to handle complex challenges methodically and their willingness to seek assistance when needed.

12. "Tell me about a time when you encountered a problem without a clear solution. How did you approach it?"

How to Answer: Encourage candidates to demonstrate adaptability and resilience:

Assess the Situation: Describe how they evaluated the problem's complexity and uncertainty.
Explore Options: Explain how they brainstormed various potential solutions.
Learn from Challenges: Highlight any lessons learned from the experience.

Sample Answer: "During a project, we faced unexpected regulatory changes that left us without a clear solution. To address this, I organized a cross-functional team to explore multiple potential approaches. We ran pilot tests and iterated until we found a viable solution. Though it was challenging, the experience taught me the importance of adaptability and the value of embracing uncertainty in problem-solving."

What to Look For: Look for candidates who demonstrate resilience, resourcefulness , and the ability to adapt to unexpected situations.

Frameworks for Problem Solving Interview Questions

13. "which problem-solving framework do you find most effective, and why".

How to Answer: Encourage candidates to explain their preferred framework and its benefits:

Framework Selection: Describe the reasons behind their choice of a particular problem-solving framework.
Application: Illustrate how they have successfully applied the chosen framework in past situations.
Results: Highlight the positive outcomes achieved through the framework's use.

Sample Answer: "I find the PDCA (Plan-Do-Check-Act) framework highly effective because it promotes a systematic approach to problem-solving. By planning carefully, executing the solution, and reviewing the results, it ensures continuous improvement. In my previous role, I used PDCA to optimize our team's project management process, resulting in a 20% increase in project efficiency."

What to Look For: Assess their understanding of problem-solving frameworks and their ability to select and apply the most appropriate one for different scenarios.

14. "How do you tailor problem-solving approaches based on the specific needs of a project or situation?"

How to Answer: Encourage candidates to consider the following factors when adapting their approach:

Project Scope: Explain how they align their approach with the project's objectives and scope.
Stakeholder Needs: Emphasize the importance of considering the perspectives of stakeholders involved.
Flexibility: Highlight their ability to pivot and adjust the approach as new information arises.

Sample Answer: "To tailor problem-solving approaches, I always start by understanding the project's unique requirements and the expectations of stakeholders. I then assess the resources available and the timeline for completion. Flexibility is key, and I remain open to adjusting the approach as the project evolves, ensuring the best possible outcomes for all involved."

What to Look For: Look for candidates who can customize their problem-solving strategies based on the specific context of each situation.

Group Problem Solving Scenarios Interview Questions

15. "describe a time when you led a team in resolving a complex problem. how did you ensure effective collaboration and decision-making".

How to Answer: Guide candidates to address the following key points:

Leadership Approach: Explain their role in leading the team and facilitating collaboration.
Team Dynamics: Describe how they managed conflicts and encouraged diverse perspectives.
Decision-Making Process: Highlight the methodology used to reach a collective decision.

Sample Answer: "In my previous role as a project manager, we faced a complex client issue that required a team effort to resolve. As a leader, I encouraged open communication and organized regular team meetings to discuss progress and challenges. By fostering a culture of trust and respect, team members freely shared their ideas, which led to innovative solutions. We used a combination of majority voting and consensus to make critical decisions, ensuring everyone's voice was heard."

What to Look For: Look for candidates who showcase effective leadership skills, the ability to foster collaboration, and a well-defined decision-making process when handling group problem-solving scenarios.

How to Excel in Problem Solving Interviews?

You've learned about problem-solving skills, frameworks, and how to tackle various types of problem-solving questions. Now, let's explore additional tips to excel in your problem-solving interviews:

Effective Communication in Problem Solving

Clearly articulate your thought process to interviewers.
Use concise and structured responses to explain your solutions.
Practice active listening to understand the interviewers' questions fully.

Time Management and Prioritization Strategies

Allocate sufficient time to analyze the problem before proposing solutions.
Demonstrate the ability to manage time effectively during the interview.
Emphasize the importance of prioritizing critical issues in problem solving.

Demonstrating Resilience and Adaptability

Stay calm and composed when faced with challenging scenarios.
Showcase your ability to adapt to unexpected changes during problem-solving exercises.
Highlight past experiences where you demonstrated resilience in overcoming obstacles.

Mock Interview Practice

Prepare for your problem-solving interviews by engaging in mock interviews. Mock interviews provide valuable feedback and boost your confidence. Here's how to make the most of them:

Choose a Partner: Find a friend or mentor willing to act as the interviewer.
Set Up a Mock Interview: Create a setting similar to a real job interview.
Practice Various Scenarios: Include behavioral, technical, and case-based questions.
Receive Feedback: After the mock interview, seek feedback to identify areas for improvement.
Iterate and Improve: Use feedback to refine your responses and approach.

Mastering problem-solving interview questions is crucial for excelling in job interviews. As candidates, it is essential to showcase our critical thinking, analytical abilities, and creative problem-solving skills. By utilizing various frameworks, such as the 5 Whys or PDCA, we can approach challenges systematically.

Behavioral-based questions provide an opportunity to demonstrate our problem-solving capabilities through past experiences. Meanwhile, technical questions test our expertise in solving real-world issues. Case interviews assess our ability to think on our feet and propose viable solutions under pressure.

Collaborative problem-solving in group settings highlights our leadership, communication, and conflict resolution skills. Situational Judgment Tests test our decision-making and problem-solving acumen in ambiguous scenarios.

Remember, preparation is key. Engaging in mock interviews, refining responses, and seeking feedback will boost our confidence and improve interview performance. By showcasing our problem-solving prowess, we set ourselves apart as valuable assets to any organization. So, approach problem-solving interviews with confidence and seize the opportunity to demonstrate your problem-solving excellence. Best of luck in your future interviews!

15 Common Problem-Solving Interview Questions

In an interview for a big tech company, I was asked if I’d ever resolved a fight — and the exact way I went about handling it. I felt blindsided, and I stammered my way through an excuse of an answer.

It’s a familiar scenario to fellow technical job seekers — and one that risks leaving a sour taste in our mouths. As candidate experience becomes an increasingly critical component of the hiring process, recruiters need to ensure the problem-solving interview questions they prepare don’t dissuade talent in the first place.

Interview questions designed to gauge a candidate’s problem-solving skills are more often than not challenging and vague. Assessing a multifaceted skill like problem solving is tricky — a good problem solver owns the full solution and result, researches well, solves creatively and takes action proactively.

It’s hard to establish an effective way to measure such a skill. But it’s not impossible.

We recommend taking an informed and prepared approach to testing candidates’ problem-solving skills . With that in mind, here’s a list of a few common problem-solving interview questions, the science behind them — and how you can go about administering your own problem-solving questions with the unique challenges of your organization in mind.

Key Takeaways for Effective Problem-Solving Interview Questions

Problem solving lies at the heart of programming.
Testing a candidate’s problem-solving skills goes beyond the IDE. Problem-solving interview questions should test both technical skills and soft skills.
STAR, SOAR and PREP are methods a candidate can use to answer some non-technical problem-solving interview questions.
Generic problem-solving interview questions go a long way in gauging a candidate’s fit. But you can go one step further by customizing them according to your company’s service, product, vision, and culture.

Technical Problem-Solving Interview Question Examples

Evaluating a candidates’ problem-solving skills while using coding challenges might seem intimidating. The secret is that coding challenges test many things at the same time — like the candidate’s knowledge of data structures and algorithms, clean code practices, and proficiency in specific programming languages, to name a few examples.

Problem solving itself might at first seem like it’s taking a back seat. But technical problem solving lies at the heart of programming, and most coding questions are designed to test a candidate’s problem-solving abilities.

Here are a few examples of technical problem-solving questions:

1. Mini-Max Sum

This well-known challenge, which asks the interviewee to find the maximum and minimum sum among an array of given numbers, is based on a basic but important programming concept called sorting, as well as integer overflow. It tests the candidate’s observational skills, and the answer should elicit a logical, ad-hoc solution.

2. Organizing Containers of Balls

This problem tests the candidate’s knowledge of a variety of programming concepts, like 2D arrays, sorting and iteration. Organizing colored balls in containers based on various conditions is a common question asked in competitive examinations and job interviews, because it’s an effective way to test multiple facets of a candidate’s problem-solving skills.

3. Build a Palindrome

This is a tough problem to crack, and the candidate’s knowledge of concepts like strings and dynamic programming plays a significant role in solving this challenge. This problem-solving example tests the candidate’s ability to think on their feet as well as their ability to write clean, optimized code.

4. Subarray Division

Based on a technique used for searching pairs in a sorted array ( called the “two pointers” technique ), this problem can be solved in just a few lines and judges the candidate’s ability to optimize (as well as basic mathematical skills).

5. The Grid Search

This is a problem of moderate difficulty and tests the candidate’s knowledge of strings and searching algorithms, the latter of which is regularly tested in developer interviews across all levels.

Common Non-Technical Problem-Solving Interview Questions

Testing a candidate’s problem-solving skills goes beyond the IDE . Everyday situations can help illustrate competency, so here are a few questions that focus on past experiences and hypothetical situations to help interviewers gauge problem-solving skills.

1. Given the problem of selecting a new tool to invest in, where and how would you begin this task?

Key Insight : This question offers insight into the candidate’s research skills. Ideally, they would begin by identifying the problem, interviewing stakeholders, gathering insights from the team, and researching what tools exist to best solve for the team’s challenges and goals.

2. Have you ever recognized a potential problem and addressed it before it occurred?

Key Insight: Prevention is often better than cure. The ability to recognize a problem before it occurs takes intuition and an understanding of business needs.

3. A teammate on a time-sensitive project confesses that he’s made a mistake, and it’s putting your team at risk of missing key deadlines. How would you respond?

Key Insight: Sometimes, all the preparation in the world still won’t stop a mishap. Thinking on your feet and managing stress are skills that this question attempts to unearth. Like any other skill, they can be cultivated through practice.

4. Tell me about a time you used a unique problem-solving approach.

Key Insight: Creativity can manifest in many ways, including original or novel ways to tackle a problem. Methods like the 10X approach and reverse brainstorming are a couple of unique approaches to problem solving.

5. Have you ever broken rules for the “greater good?” If yes, can you walk me through the situation?

Key Insight: “Ask for forgiveness, not for permission.” It’s unconventional, but in some situations, it may be the mindset needed to drive a solution to a problem.

6. Tell me about a weakness you overcame at work, and the approach you took.

Key Insight: According to Compass Partnership , “self-awareness allows us to understand how and why we respond in certain situations, giving us the opportunity to take charge of these responses.” It’s easy to get overwhelmed when faced with a problem. Candidates showing high levels of self-awareness are positioned to handle it well.

7. Have you ever owned up to a mistake at work? Can you tell me about it?

Key Insight: Everybody makes mistakes. But owning up to them can be tough, especially at a workplace. Not only does it take courage, but it also requires honesty and a willingness to improve, all signs of 1) a reliable employee and 2) an effective problem solver.

8. How would you approach working with an upset customer?

Key Insight: With the rise of empathy-driven development and more companies choosing to bridge the gap between users and engineers, today’s tech teams speak directly with customers more frequently than ever before. This question brings to light the candidate’s interpersonal skills in a client-facing environment.

9. Have you ever had to solve a problem on your own, but needed to ask for additional help? How did you go about it?

Key Insight: Knowing when you need assistance to complete a task or address a situation is an important quality to have while problem solving. This questions helps the interviewer get a sense of the candidate’s ability to navigate those waters.

10. Let’s say you disagree with your colleague on how to move forward with a project. How would you go about resolving the disagreement?

Key Insight: Conflict resolution is an extremely handy skill for any employee to have; an ideal answer to this question might contain a brief explanation of the conflict or situation, the role played by the candidate and the steps taken by them to arrive at a positive resolution or outcome.

Strategies for Answering Problem-Solving Questions

If you’re a job seeker, chances are you’ll encounter this style of question in your various interview experiences. While problem-solving interview questions may appear simple, they can be easy to fumble — leaving the interviewer without a clear solution or outcome.

It’s important to approach such questions in a structured manner. Here are a few tried-and-true methods to employ in your next problem-solving interview.

1. Shine in Interviews With the STAR Method

S ituation, T ask, A ction, and R esult is a great method that can be employed to answer a problem-solving or behavioral interview question. Here’s a breakdown of these steps:

Situation : A good way to address almost any interview question is to lay out and define the situation and circumstances.
Task : Define the problem or goal that needs to be addressed. Coding questions are often multifaceted, so this step is particularly important when answering technical problem-solving questions.
Action : How did you go about solving the problem? Try to be as specific as possible, and state your plan in steps if you can.
Result : Wrap it up by stating the outcome achieved.

2. Rise above difficult questions using the SOAR method

A very similar approach to the STAR method, SOAR stands for S ituation, O bstacle, A ction, and R esults .

Situation: Explain the state of affairs. It’s important to steer clear of stating any personal opinions in this step; focus on the facts.
Obstacle: State the challenge or problem you faced.
Action: Detail carefully how you went about overcoming this obstacle.
Result: What was the end result? Apart from overcoming the obstacle, did you achieve anything else? What did you learn in the process?

3. Do It the PREP Way

Traditionally used as a method to make effective presentations, the P oint, R eason, E xample, P oint method can also be used to answer problem-solving interview questions.

Point : State the solution in plain terms.
Reasons: Follow up the solution by detailing your case — and include any data or insights that support your solution.
Example: In addition to objective data and insights, drive your answer home by contextualizing the solution in a real-world example.
Point : Reiterate the solution to make it come full circle.

How to Customize Problem-Solving Interview Questions

Generic problem-solving interview questions go a long way in gauging a candidate’s skill level, but recruiters can go one step further by customizing these problem-solving questions according to their company’s service, product, vision, or culture.

Here are some tips to do so:

Break down the job’s responsibilities into smaller tasks. Job descriptions may contain ambiguous responsibilities like “manage team projects effectively.” To formulate an effective problem-solving question, envision what this task might look like in a real-world context and develop a question around it.
Tailor questions to the role at hand. Apart from making for an effective problem-solving question, it gives the candidate the impression you’re an informed technical recruiter. For example, an engineer will likely have attended many scrums. So, a good question to ask is: “Suppose you notice your scrums are turning unproductive. How would you go about addressing this?”
Consider the tools and technologies the candidate will use on the job. For example, if Jira is the primary project management tool, a good problem-solving interview question might be: “Can you tell me about a time you simplified a complex workflow — and the tools you used to do so?”
If you don’t know where to start, your company’s core values can often provide direction. If one of the core values is “ownership,” for example, consider asking a question like: “Can you walk us through a project you owned from start to finish?”
Sometimes, developing custom content can be difficult even with all these tips considered. Our platform has a vast selection of problem-solving examples that are designed to help recruiters ask the right questions to help nail their next technical interview.

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Home » Job Tips » Interview Guide » Problem Solving Interview Questions

What are Problem-Solving Interview Questions?

Problem-solving interview questions are questions that focus on a candidate’s aptitude for collecting information, evaluating an issue, considering its advantages and disadvantages, and arriving at a sound conclusion. Employers use these questions to understand and analyze one’s critical thinking abilities and ability to make informed decisions.

These questions are designed to assess a candidate’s critical thinking and decision-making skills. You can develop the right attitude and approach to solving a problem by checking out this complete guide on what are problem-solving skills .

Problem-Solving Interview Questions and Answers for Freshers

Below are the common problem-solving interview questions you might likely come across as a fresher. You can also check out this interview preparation course to equip yourself with common interview etiquette .

Q1. When faced with a problem, what is your action plan?

Answer: When I encounter a problem, my first step is to explore how others have successfully addressed similar challenges. This research provides me with diverse solutions, enabling me to choose the most fitting approach for both myself and the organization. Subsequently, I collaborate with my managers and colleagues, ensuring clear communication as we implement the selected solution.

Q2. What factors do you implement to weigh the pros and cons of a decision?

Answer: When evaluating decisions, I consider various factors, such as the potential impact the decision has on both short-term and long-term goals, assess the risks involved, seek input from relevant team members, and how relevant the decision aligns with the organization’s goals and values. With this comprehensive approach, anyone can make a well-informed decision.

Q3. How do you know when to seek assistance or tackle an issue on your own?

Answer: I evaluate the complexity and urgency of the issue. If it’s something I can handle within a stipulated time frame, I will address it on my own. However, for more complex or time-sensitive issues, I promptly seek help from colleagues or supervisors to ensure a quick and effective resolution.

Q4. Describe a situation when you identified an issue early on and resolved it before it got out of hand?

Answer: In my previous position as an intern, I discovered inaccuracies in the data during a project. Without hesitation, I took it upon myself to thoroughly examine and resolve these discrepancies to ensure precise outcomes. This valuable experience taught me the importance of attention to detail and enhanced my commitment to quality work.

Q5. Describe a situation when you had a task but lacked the abilities needed to finish it?

Answer: In my entry-level role, I successfully managed a sudden increase in customer inquiries caused by a website glitch. I worked with the team to address the issue, prioritized urgent cases, communicated transparently with customers, and provided temporary solutions until a permanent fix was implemented. This situation demonstrated my proficiency in managing high-pressure situations and delivering exceptional service to customers.

Q6. Describe a situation where you handled a crisis well?

Answer: During my internship as a client relations specialist, we encountered an unforeseen rise in customer discontentment due to concerns about the quality of our products. Working closely with relevant departments, I identified the root cause and devised a plan of action. By prioritizing urgent cases and maintaining open communication with affected customers while providing prompt updates, we effectively restored their satisfaction and prevented any further damage to our brand reputation.

Q7. Give an example of a challenging circumstance you experienced at work that called for quick thought and decisive action?

Answer: In a previous internship role, I faced a challenging project with strict deadlines and limited resources. To overcome this obstacle, I employed strategic resource allocation techniques, prioritized tasks effectively, and worked closely with my team members. Through careful planning and delegating responsibilities efficiently, not only did we meet clients’ expectations, but we surpassed the client’s expectations by delivering the completed project within the given deadline.

Q8. How would you respond to a disappointed and angry client?

Answer: When faced with an unhappy client, my focus is to remain calm and positively interact with them to prevent the situation from getting worse. I start by engaging in dialogue to comprehend the reasons for their discontentment, gathering all the essential information needed for effective problem-solving. Once I have a clear understanding of the issue at hand, I reassure the customer that we are dedicated to resolving it quickly. By providing frequent updates throughout the resolution process, we strive to keep our clients informed and build trust in our efforts toward finding a satisfactory solution.

Q9. What metrics do you usually use to monitor your strategies?

Answer: I use key performance indicators (KPIs) particular to the objectives of the project or work at hand to keep monitoring my methods. Conversion rates, customer satisfaction ratings, and project schedules are a few examples of these KPIs. By monitoring these metrics regularly, I can evaluate the performance of my strategies and alter them based on data as necessary.

Q10. How would you assess the impact of potential issues?

Answer: To evaluate the effects of potential problems, I utilize a methodical strategy. Initially, I determine the type and extent of the issue by assessing its potential to cause disruptions or hinder project objectives. Then, I consider how it may impact related tasks and timelines. After prioritizing these issues based on severity and their overall impact on goals, I create contingency plans proactively and allocate resources efficiently. This approach allows me to effectively manage challenges before they escalate, ultimately minimizing any negative consequences for the success of the project.

Also Read: Common Interview Questions for Freshers .

Problem-Solving Questions with Answers for Experienced Candidates

Here are some problem-solving questions and answers for experienced individuals.

Q11. How would you approach a new idea that has enormous profit potential but could have legal ramifications for the business?

Answer: When faced with a project that involves both financial opportunities and possible legal consequences, I would prioritize caution and thorough evaluation. I would conduct in-depth research and seek guidance from legal specialists to fully understand the implications and compliance requirements involved. Then, I would collaborate with lawyers, cross-functional teams, and stakeholders to develop a comprehensive plan that minimizes potential legal risks while maximizing revenue possibilities.

Q12. Give an example of a work or project that looked too big at first. What methods did you employ to guarantee its effective completion and how did you approach it?

Answer: In a former position, I was tasked with an assignment that demanded thorough data analysis and timely reporting. Despite feeling overwhelmed at first, I tackled the project by dividing it into manageable tasks. Moreover, I devised a comprehensive schedule to ensure the project stayed on course. By prioritizing crucial components and collaborating with team members who possessed specialized skills in certain aspects, we successfully accomplished the task together in an efficient manner. With effective time management skills and dedicated effort from our team’s collaboration, we met the deadline and had exceptional results.

Q13. Have you ever solved a problem without managerial input? What was the outcome and how did you handle it?

Answer: In a previous position, I encountered a technical challenge that disrupted our operations. As the leader of the team, I took charge by collecting information and analyzing the problem. Together with my team, we conducted a brainstorming session to come up with potential solutions and collaborated with the IT department to resolve it. Our proactive approach helped minimize any further disruptions and enabled us to restore normalcy within 24 hours.

Q14. How do you respond when your supervisor asks for your opinion or recommendation?

Answer: When my supervisor asks for my input, I make sure to offer a thoughtful response. To start, I evaluate the circumstances and take into account any pertinent details while also considering possible consequences. Then, I communicate my perspective directly and succinctly and back it up with evidence or illustrations. Furthermore, I remain receptive to constructive feedback, promoting an environment of cooperation where ideas can be shared for the best course of action.

Q15. How do you assess a solution’s effectiveness?

Answer: Evaluating the effectiveness of a solution involves a systematic assessment procedure. To begin, specific metrics and key performance indicators are established in accordance with the nature and goals of the problem at hand. These indicators are continuously monitored, comparing data before and after implementation to detect any positive changes or discrepancies. Gathering feedback from individuals involved, such as team members and end-users, offers valuable perspectives on how well the solution is performing in practical settings. Consistent reviews and necessary adjustments guarantee and support long-term objectives effectively.

Q16. Describe how you learn from your experiences.

Answer: Once a project or task is completed, I take time to conduct a thorough evaluation. By looking back at both achievements and difficulties encountered, I identify key factors that contributed to success or hindered progress. This introspection allows me to identify areas for development and fine-tune my approach for future ventures. Furthermore, getting feedback from my colleagues and supervisors offers unique viewpoints that contribute to a more holistic understanding of the experience.

Q17. Do you consider yourself a great problem solver?

Answer: I possess strong problem-solving abilities. My approach to challenges is proactive, breaking down complex problems into manageable parts. By examining the underlying causes and utilizing both creativity and critical thinking, I have a history of developing successful solutions. Moreover, I am open to collaborating with others and appreciate diverse viewpoints that contribute to comprehensive problem-solving approaches. While there is always room for growth, my past achievements showcase my determination to confront obstacles head-on and devise innovative resolutions.

Also Read: Behavioral Interview Questions .

Problem-Solving Interview Questions: Common Mistakes to Avoid

Below are relevant tips to aid you in answering problem-solving interview questions.

Avoid Giving Easy Responses- Individuals who opt for easier responses are considered to lack critical thinking.
Avoid Giving Hasty Responses- Take your time in addressing the issue at hand and make sure you have a thorough understanding of it. If there are any unclear points, ask for clarification before giving your response. This shows that you value accuracy and precision.
Avoid Taking Too Much on One Question- It is important to be brief and thorough when responding within a reasonable timeframe.

When answering an analytical question during an interview, endeavor to demonstrate the right mindset for solving problems. Problem-solving interview questions are an opportunity for you to showcase your analytical skills, creativity, and ability to handle challenges. You can make the right impression by preparing thoroughly, practicing different types of questions, and emphasizing your problem-solving ability.

Drop us a comment below if this blog has been helpful to you. Also, check out how to ace interviews with proven tips .

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Shobha Saini, the Head of Human Resources at Internshala, has maintained a stellar track record in employee relations and talent acquisition. With eight exceptional years of experience, she specializes in strategic planning, policy-making, and performance management. A multi-talented individual, she has played a major role in strategizing HR practices in the organization.

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1. Introduction

Navigating the intricacies of job interviews can be daunting, especially when faced with problem solving interview questions . These questions are a staple in interviews across various industries, as they give employers insight into a candidate’s analytical and decision-making abilities. This article aims to guide you through the typical problem-solving scenarios you might encounter, providing strategies to articulate your thought process effectively.

Problem-Solving in Specific Roles

Corporate strategist playing chess, symbolizing problem-solving

Problem-solving is not a one-size-fits-all skill—it morphs to fit the contours of specific roles and industries. Whether you’re interviewing for a technical position, where your ability to troubleshoot and optimize is key, or a management role, where strategic decision-making is paramount, your approach to solving problems must align with business needs. The skillful articulation of your problem-solving process often serves as a differentiator among candidates , showcasing not just your competency but also your alignment with the role’s objectives and the company’s culture. This section will delve deeper into tailoring your problem-solving skills to the role for which you are interviewing, ensuring your responses resonate with your potential employer’s expectations.

3. Problem Solving Interview Questions

1. can you describe a complex problem you’ve solved outline your process from start to finish. (problem-solving process).

How to Answer: In answering this question, it is important to clearly articulate your thought process and provide a structured approach. You should highlight your analytical skills, attention to detail, and persistence. Break down the process into stages, explaining what you did at each step, why you took that action, and how it helped solve the problem.

Example Answer: In my previous role as a software engineer, I was tasked with optimizing a legacy system that was experiencing significant performance issues. Here’s how I approached the problem:

Problem Identification : I started by pinpointing the exact problem within the system, which turned out to be an inefficient database query causing a bottleneck.
Research & Analysis : I conducted thorough research to understand the underlying database schema and reviewed the existing query to identify inefficiencies.
Planning : I brainstormed several solutions, including database indexing, query optimization, and caching strategies. I created a plan to test each approach in a controlled environment.
Execution : I implemented the most promising solution, which was to rewrite the query and add necessary indexes to the database.
Testing & Validation : After implementing the changes, I conducted rigorous testing to ensure that the problem was resolved without introducing new issues.
Monitoring & Iteration : Post-implementation, I monitored the system’s performance to validate the effectiveness of the changes over time and made adjustments as needed.
Documentation & Knowledge Sharing : I documented the entire process and shared the findings with my team to improve our collective knowledge base.

Through this process, I managed to reduce the system’s response time by 70%, significantly improving the user experience.

2. Tell me about a time when you had to solve a problem without all the necessary information. How did you proceed? (Decision-making with Limited Information)

How to Answer: When answering this question, demonstrate your ability to think critically, make educated assumptions, and take calculated risks. Also, show that you can seek out resources or advice when appropriate.

Example Answer: In my role as a project manager, I was once tasked with delivering a project where the client provided vague requirements and was unavailable for clarification due to time constraints. Here’s how I proceeded:

I gathered the available information and extracted as much detail as possible from the existing documentation.
I identified key assumptions based on my experience and industry standards.
I consulted with team members to gain their insights and to challenge or confirm my assumptions.
I developed a preliminary plan based on these assumptions and identified areas of risk.
I proceeded with the plan while maintaining flexibility to adapt to new information as it became available.
Throughout the project, I documented decisions made and the rationale behind them for future reference.

This approach allowed us to move forward, and we successfully delivered the project with positive feedback from the client.

3. Describe a situation where you had to find an innovative solution to a challenge at work. What was the outcome? (Innovation & Creativity)

How to Answer: Your answer should reflect your creativity and ability to think outside the box. Highlight how you identified the need for innovation and the steps you took to develop and implement a novel solution.

Example Answer: At my previous job, our customer support team was overwhelmed with repetitive inquiries that consumed much of their time. To address this, I suggested implementing a chatbot that could handle common questions, freeing up the team for more complex issues.

I researched different AI-driven chatbot solutions and proposed the idea to management.
Once approved, I worked with a small team to customize the chatbot for our needs, ensuring it could answer frequently asked questions accurately.
We deployed the chatbot and monitored its performance, making continuous improvements based on user feedback.

The outcome was a 40% reduction in routine queries to customer support, allowing the team to provide faster and more focused service.

4. How do you prioritize tasks when faced with multiple problems to solve at once? (Task Prioritization)

When prioritizing tasks, it is crucial to evaluate each problem’s impact, urgency, and the resources required to solve it. Here’s the method I use:

List All Tasks : Write down all the issues that need to be addressed.
Evaluate Impact : Assess the potential impact of each problem on the business or project.
Determine Urgency : Identify which problems need immediate attention and which can wait.
Estimate Effort : Estimate the effort and resources required to tackle each problem.
Prioritize : Rank the problems based on impact, urgency, and effort.
Review & Adjust : Regularly review priorities to account for any changes in the situation or new information.

Here’s an example of how I might prioritize tasks in a table format:

This systematic approach ensures that the most critical problems are addressed first without neglecting less urgent but still important issues.

5. Can you provide an example of a time when you used data or analytics to solve a problem? (Data Analysis)

In my experience as a marketing analyst, there was a situation where our email campaigns were underperforming. I used data analysis to diagnose and address the issue:

Data Collection : I collected data from our email marketing software, which included open rates, click-through rates, and conversion rates.
Data Analysis : I performed a thorough analysis to identify trends and patterns. I discovered that our open rates were declining.
Hypothesis Testing : I hypothesized that the subject lines were not engaging enough to prompt opens. Using A/B testing on a small segment, we tested different subject line strategies.
Implementation : Based on the test results, which showed a significant improvement in open rates, we rolled out the winning subject line strategy across all our campaigns.
Results : After the changes, we saw a 25% increase in open rates, which subsequently led to a 10% rise in overall conversion rates.

Using data analytics allowed us to pinpoint the issue accurately and make informed decisions that led to measurable improvements in our campaign performance.

6. Describe your process for troubleshooting a recurring issue. (Troubleshooting & Persistence)

How to Answer: When answering this question, you should demonstrate your systematic approach to problem-solving and how you leverage persistence to troubleshoot effectively. Emphasize the importance of understanding the problem deeply, utilizing a methodical process, and continuously refining your approach until the issue is resolved.

Example Answer: In troubleshooting a recurring issue, my process involves the following steps:

Identify and Define the Problem: Clearly articulate what the issue is, including any error messages or patterns I have observed.

Gather Information: Look into the issue’s history, when and where it occurs, and gather any relevant logs or data.

Analyze the Problem: Using the information gathered, try to identify potential causes. This could involve looking at changes in the system or environment that correlate with the issue’s appearance.

Develop a Hypothesis: Based on my analysis, I form one or more hypotheses about the root cause of the issue.

Test the Hypothesis: Implement a solution or change based on my hypothesis and monitor to see if the issue is resolved.

Evaluate Results: If the issue persists, I go back to step 3 and refine my hypothesis. This cycle continues until the issue is resolved.

Document the Solution: Once the issue is fixed, I document the troubleshooting process, the root cause, and the solution for future reference.

Prevent Future Occurrences: Finally, I look into preventive measures that can be implemented to avoid the recurrence of the issue.

Persistence is key in this process, as some issues may require several cycles through these steps before they are resolved.

7. How do you handle a situation where your initial solution to a problem is not successful? (Adaptability & Learning from Failure)

How to Answer: Show that you are flexible, can learn from setbacks, and are willing to try alternative approaches. Emphasize your ability to adapt and your understanding that failure is a learning opportunity leading to a more effective solution.

Example Answer: When my initial solution to a problem is not successful, I handle the situation by:

Reflecting on the Outcome: I take time to analyze why the solution was not effective and what I could have done differently.

Seeking Feedback: I consult with colleagues or mentors to gain different perspectives on the problem and my approach.

Adjusting the Plan: Based on the reflection and feedback, I modify my approach, developing alternative solutions.

Implementing Iteratively: I test the new solution, often in a controlled or small-scale environment, to assess its effectiveness before full-scale implementation.

Documenting the Process: Throughout this process, I document both the failures and successes to ensure that valuable insights are captured for future problem-solving.

This adaptability ensures that I continuously learn and improve my problem-solving skills.

8. Can you tell me about a time you had to convince others to implement a solution? How did you do it? (Persuasion & Communication)

How to Answer: Discuss a specific instance where you used persuasive communication to align others with your proposed solution. Highlight your ability to articulate the benefits, address concerns, and build consensus.

Example Answer: There was a time when I proposed a new project management tool that would improve team efficiency. To convince my team to implement this solution, I:

Collected Evidence: Gathered data on the tool’s effectiveness from other organizations and user testimonials.

Presented the Benefits: Clearly outlined how the tool would solve our current project management challenges and improve our workflows.

Addressed Concerns: Held an open forum where team members could voice their concerns, which I addressed individually, providing reassurance and clarification.

Piloted the Tool: Implemented a trial period with a small group of willing team members to demonstrate the tool’s value.

Solicited Feedback: Acquired feedback from the pilot group, which was overwhelmingly positive and helped to persuade others.

Facilitated Training: Organized training sessions to ensure everyone was comfortable with the new tool.

This collaborative approach and clear communication allowed me to successfully persuade the team to adopt the new solution.

9. What is your approach to dealing with an unexpected problem that arises during a critical project? (Crisis Management)

How to Answer: Illustrate your ability to stay calm, think logically, and act decisively under pressure. Your answer should demonstrate crisis management skills and how you prioritize tasks effectively.

Example Answer: When an unexpected problem arises during a critical project, my approach is as follows:

Stay Calm and Analyze the Situation: Assess the problem’s impact on the project and identify immediate steps to contain any negative effects.

Communication is Key: Inform stakeholders and team members about the issue and the potential impact while also reassuring them that measures are being taken to address it.

Prioritize Actions: Determine which actions will have the greatest impact on resolving the issue and protecting the project’s objectives.

Allocate Resources: Redirect resources and team members as necessary to focus on critical tasks.

Implement Contingency Plans: If available, implement any contingency or backup plans that were prepared for such scenarios.

Monitor Progress and Adjust: Continuously monitor the situation and adjust the strategy as new information becomes available.

Document and Learn: After resolving the crisis, conduct a post-mortem to understand what happened, why, and how to prevent similar issues in the future.

This methodical approach helps to minimize the impact of the crisis and ensure the project can move forward.

10. How do you assess the risks and benefits when solving a problem? (Risk Assessment)

How to Answer: Discuss how you evaluate both the potential positive outcomes and the possible negative consequences of actions taken to solve a problem. Explain how you balance these factors to make informed decisions.

Example Answer: When assessing the risks and benefits of solving a problem, I consider the following:

I weigh the benefits against the risks by considering both the quantitative data (e.g., cost-benefit analysis) and qualitative input (e.g., potential impact on team morale). After assessing these factors, I prioritize solutions that maximize benefits while minimizing risks, ensuring that decisions align with strategic objectives.

Through this assessment process, I can make informed decisions that thoughtfully balance the potential risks and rewards.

11. Describe a time when you had to collaborate with others to solve a problem. How did you ensure effective teamwork? (Teamwork & Collaboration)

How to Answer: When answering this question, highlight your interpersonal skills, ability to listen, and how you foster a collaborative environment. Emphasize your role in the team and how you contributed to achieving the common goal. The key is to show that you can work well with others, respect different opinions, and can help the group reach a consensus.

Example Answer: In my previous role as a project manager, we faced a significant challenge when a critical client project was behind schedule. I had to collaborate with a team of developers, designers, and quality assurance testers to address the issue.

To ensure effective teamwork, I:

Initiated daily stand-up meetings to ensure everyone was on the same page and that any blockers were addressed promptly.
Created a shared document where team members could list issues and progress, facilitating transparency and accountability.
Encouraged open communication and actively listened to team members’ suggestions, which promoted a culture of inclusion and respect.
Divided tasks based on individual strengths and experiences to maximize efficiency.

Because of these efforts, we were able to catch up and deliver the project on time, meeting the client’s expectations.

12. What strategies do you use to generate new ideas when solving problems? (Idea Generation)

How to Answer: Discuss the techniques you employ to encourage creativity and ideation. These might include brainstorming sessions, fostering a creative work environment, or using specific problem-solving models. Explain how these strategies help you approach problems from different angles and find innovative solutions.

Example Answer: I use a combination of brainstorming, lateral thinking, and research to generate new ideas. Here are some of my go-to strategies:

Hold brainstorming sessions with a diverse group to gather a wide range of ideas.
Use mind mapping to visually organize thoughts and identify connections between different concepts.
Engage in lateral thinking exercises to challenge conventional approaches and find unique solutions.
Research industry trends and case studies to learn how others have solved similar problems.
Take breaks to refresh my mind, often leading to insights when I return to the problem.

By employing these strategies, I’ve been able to come up with innovative solutions that are both effective and efficient.

13. How do you stay informed about new problem-solving techniques or tools in your field? (Continuous Learning & Professional Development)

How to Answer: Discuss your commitment to ongoing learning and professional growth. Mention specific resources you use, such as online courses, webinars, professional groups, or conferences. Explain how these resources help you stay current and continuously improve your problem-solving skills.

Example Answer: To stay informed about new problem-solving techniques and tools in my field, I:

Regularly attend industry conferences and seminars to learn from thought leaders and network with peers.
Subscribe to relevant newsletters, podcasts, and blogs that focus on the latest developments and case studies.
Participate in professional forums and online communities where professionals exchange knowledge and experiences.
Enroll in online courses and certifications to learn new methodologies and technologies.
Reflect on past projects to identify areas for improvement and apply new approaches in future work.

Here’s an example of a table I maintain to keep track of my professional development activities:

14. Describe a situation in which you had to adapt your problem-solving approach because the context changed. (Flexibility & Change Management)

How to Answer: Talk about a time when you had to pivot your strategy due to new information, unexpected challenges, or changes in the project scope. Explain how you remained flexible and how you managed to realign your problem-solving approach to fit the new context.

Example Answer: While working on a software development project, our team was halfway through the planned sprint when the client suddenly changed their requirements, which significantly impacted the scope.

To adapt, I:

Immediately gathered the team to discuss the implications of the changes.
Assessed the situation with the team to determine what parts of our work could still be used.
Re-prioritized our backlog to accommodate the new requirements.
Implemented a more iterative approach to accommodate further changes, involving the client in weekly meetings to ensure alignment.

This approach allowed us to absorb the changes without a significant setback and ultimately deliver a product that met the client’s revised needs.

15. Can you discuss a time when you had to make a tough decision quickly? How did you handle it? (Quick Decision-making)

How to Answer: Demonstrate your ability to assess a situation quickly and make a decisive action when time is of the essence. Highlight your logical thought process and how you balance the need for quick decision-making with the need for thoroughness.

Example Answer: In my role as a software team lead, a critical bug was discovered in our application just hours before a major release. I had to make a quick decision on whether to delay the release or push forward with a temporary workaround.

I quickly evaluated the options and considered the impact on customers and our business. After consulting with the team, I decided to delay the release to ensure that we delivered a high-quality product. I then communicated the decision to stakeholders, outlining the rationale and the plan to resolve the issue immediately.

Although it was a tough call to delay the release, it was the right decision to maintain our commitment to quality and customer trust. The issue was resolved and the release rescheduled for two days later, which was well-received by our clients.

16. How do you ensure your solutions are aligned with business objectives or customer needs? (Business Acumen)

How to Answer: When answering this question, you should demonstrate that you understand the importance of aligning solutions with the broader business strategy and customer satisfaction. Explain the processes or strategies you use to make sure that the solution you are developing addresses the actual needs of the business or the customer.

Example Answer: To ensure my solutions are aligned with business objectives or customer needs, I take the following steps:

Understand the Business Objectives : I start by comprehending the company’s goals, key performance indicators (KPIs), and strategic plans.
Customer Feedback : I gather feedback from customers to understand their needs and pain points.
Collaboration : I work closely with cross-functional teams such as sales, marketing, and customer support to gain insights into customer behavior and business needs.
Data-Driven Decisions : I rely on data analysis to understand trends and customer preferences.
Agile Methodologies : Implement Agile practices to iterate solutions based on continuous feedback.
Regular Check-ins : I schedule regular meetings with stakeholders to ensure that the solution remains aligned with evolving objectives and needs.

17. What methods do you use to define or scope a problem before trying to solve it? (Problem Definition & Scoping)

How to Answer: Discuss the systematic approach you use to define and scope a problem, which might include specific techniques or tools. It’s important to show that you can differentiate between symptoms and root causes.

Example Answer: Before solving a problem, I use the following methods to define and scope it:

Identify Stakeholders : Determine who is affected by the problem and who has the authority to solve it.
5 Whys Technique : Ask "why" repeatedly until the root cause of the problem is identified.
Fishbone Diagram : Use this tool to identify various causes that contribute to the main problem.
SWOT Analysis : Assess the strengths, weaknesses, opportunities, and threats related to the problem.
Scope Statement : Write down a clear and concise statement of what the problem is and what it is not, including the boundaries of the problem.

18. When faced with a problem, how do you decide whether it’s better to tackle it alone or seek help? (Independence vs. Delegation)

How to Answer: Demonstrate your ability to balance independence with effective teamwork. Explain how you assess the nature of the problem, your own capabilities, time constraints, and the potential benefits of collaboration.

Example Answer: When deciding whether to tackle a problem alone or seek help, I consider the following factors:

Complexity : If the problem is highly complex and outside my expertise, I lean towards seeking help.
Skill Set : Assess whether I have the necessary skills and knowledge to solve the problem effectively.
Time Sensitivity : For urgent problems, I may delegate tasks to expedite the solution.
Learning Opportunity : If the problem presents a learning opportunity, I might attempt it alone to develop my skills.
Team Dynamics : I consider the benefits of diverse perspectives and specialized knowledge that the team can provide.

19. Tell me about a time you had to solve a problem under tight deadlines. (Time Management)

How to Answer: Describe a specific situation where you effectively managed your time to meet a tight deadline. Highlight your ability to prioritize tasks, work efficiently, and communicate with stakeholders.

Example Answer: At my previous job, we were launching a new product and encountered a major issue with the payment system two days before the launch. Recognizing the urgency, I:

Prioritized the Issue : I set aside less critical tasks and focused solely on the payment issue.
Formed a Task Force : I quickly assembled a team with the necessary expertise.
Delegated : I assigned specific roles and tasks to team members based on their strengths.
Implemented Quick Wins : We identified and implemented immediate fixes to stabilize the system.
Communicated Regularly : I kept stakeholders updated on our progress and revised timelines.

We resolved the issue and successfully launched the product on time, albeit with some minor, non-critical features scheduled for a later update.

20. How do you measure the success of a solution you have implemented? (Success Metrics & Evaluation)

How to Answer: Illustrate your understanding of the importance of measuring the effectiveness of solutions. Mention the quantitative and qualitative metrics you might use and how you collect and analyze data.

Example Answer: The success of a solution I have implemented is measured using a variety of metrics, which may include:

Set Clear Goals : I define what success looks like at the beginning of the project.
Use SMART Metrics : Ensure that the metrics are Specific, Measurable, Achievable, Relevant, and Time-bound.
Collect Data : Use tools and software to gather relevant data before and after the implementation.
Analyze Trends : Look for trends and patterns in the data for insights.
Feedback Loops : Collect feedback from users and stakeholders to assess non-quantifiable outcomes.
Continual Improvement : Use the findings to refine and optimize the solution further.

21. Can you describe an instance where you had to solve a problem for which there was no established procedure? (Unstructured Problem-solving)

How to Answer: In answering this question, you should focus on your ability to think creatively and analytically. Highlight your problem-solving process from identifying the issue to brainstorming potential solutions, making a decision, and implementing the solution. Describe how you handled the uncertainty and any innovative methods you used.

Example Answer: In my previous role, I was tasked with improving the efficiency of a document approval process that was outdated and had no established procedure for updates. Initially, I gathered data to understand the bottlenecks. I then brainstormed with my team to create a digital workflow solution. Despite having no precedent, we developed a system that automated several steps of the process, ultimately reducing the approval time by 50%. Throughout this project, I remained flexible, open to feedback, and willing to iterate on our solution until it met our efficiency goals.

22. What do you do to ensure that a solved problem does not occur again? (Preventative Measures)

How to Answer: When answering this question, emphasize your commitment to continuous improvement and your proactive mindset. Explain the steps you take after solving a problem to prevent recurrence, such as monitoring outcomes, implementing checks and controls, and educating others.

Example Answer: After solving a problem, I take several preventative measures:

Documentation : I document the issue, the solution implemented, and the rationale behind it. This serves as a reference for future similar incidents.
Monitoring : Continuous monitoring helps in early detection if the problem starts to reoccur.
Feedback Loop : I set up a feedback loop with the stakeholders to ensure the solution is effective and to make adjustments if needed.
Best Practices : I share the learning with my team, updating any relevant best practices or standard operating procedures.
Training : If the solution involves a new process or tool, I ensure that relevant team members are trained properly to maintain the solution’s effectiveness.

23. Give an example of how you handle ambiguity when solving problems. (Ambiguity Tolerance)

How to Answer: When discussing ambiguity, it’s important to demonstrate your comfort with uncertainty and your systematic approach to reducing it. Describe how you gather more information, make assumptions where necessary, and then proceed with a flexible plan that allows for adjustments based on new insights.

Example Answer: In my current position, I was asked to lead a project with ambiguous goals and uncertain outcomes. To handle the ambiguity, I took the following steps:

Information Gathering : I started by gathering as much information as possible from various sources to get a clearer picture.
Defining Scope : I worked with the team to define the project scope, setting clear, achievable objectives based on our understanding.
Assumptions : Where information was lacking, I made educated assumptions and documented them for future reference.
Iterative Approach : I adopted an iterative approach, allowing the project to evolve as more information became available.
Regular Check-ins : I scheduled regular check-ins with stakeholders to ensure alignment and to adapt to new information or changes in direction.

24. How do you approach a situation where stakeholders have conflicting views on a problem’s solution? (Stakeholder Management)

How to Answer: In your answer, you should showcase your communication skills, diplomacy, and ability to navigate complex interpersonal dynamics. Explain how you listen to all sides, seek common ground, and facilitate a solution that satisfies the major concerns of each party.

Example Answer: In cases where stakeholders have conflicting views, I take the following approach:

Active Listening : I ensure that I fully understand each stakeholder’s perspective and concerns by actively listening to them.
Clarify Objectives : I bring everyone’s focus back to the common objectives and how each proposed solution aligns with those goals.
Mediate : I mediate discussions, promoting open communication and encouraging stakeholders to consider the merits of different viewpoints.
Compromise : I find areas where compromise is possible and suggest solutions that incorporate elements from each stakeholder’s input.
Decision Making : If necessary, I guide stakeholders towards a decision, sometimes using a weighted scoring system to objectively evaluate options.

25. Describe a problem you solved that had a positive impact on the business. (Impact & Value Creation)

How to Answer: This question asks for a concrete example of a problem whose solution had a measurable positive impact on the business. Focus on describing the problem, the steps you took to solve it, and the quantifiable results of your actions.

Example Answer: At my last job, I recognized that the customer support team was overwhelmed with inquiries, leading to long wait times and customer dissatisfaction. After analyzing the situation, I identified that many questions were repetitive and could be addressed with a self-service option.

I led the project to develop an FAQ section and an interactive chatbot on our website. Post-implementation, we experienced:

Reduction in Direct Inquiries : 40% reduction in routine inquiries to the support team.
Increased Customer Satisfaction : Customer satisfaction scores increased by 25% due to quicker resolution times.
Cost Savings : We saved approximately 20% on support-related expenses.

Here’s a table summarizing the impact:

4. Tips for Preparation

To prepare for a problem-solving interview, start by reflecting on your past experiences. Identify scenarios where you demonstrated strong analytical skills and the ability to navigate complex issues. Familiarize yourself with the STAR method (Situation, Task, Action, Result) to structure your responses.

Enhance your role-specific knowledge by reviewing job descriptions and identifying the key competencies required. Brush up on relevant technical skills and practice soft skills, such as communication and collaboration, which are often pivotal in problem-solving scenarios.

5. During & After the Interview

During the interview, present yourself as a calm, analytical thinker. Interviewers typically look for clear, structured thinking and the ability to remain composed under pressure. Avoid common pitfalls such as providing overly vague answers or neglecting to ask clarifying questions when faced with ambiguous problems.

Post-interview, consider sending a well-crafted thank-you email to express your continued interest in the role and to reiterate how your skills align with the company’s needs. This gesture can leave a positive, lasting impression.

Finally, understand that the feedback timeline varies across organizations, but following up if you haven’t heard back in a week or two is appropriate and demonstrates your enthusiasm for the position.

The Best Interview Questions for Assessing Problem Solving Skills

No matter the domain, industry, or seniority level, problem solving skills are an essential tool for any employee. With carefully-crafted interview questions, you can get a solid understanding of how candidates will respond to real-world challenges they're likely to face at your organization. Zero in on candidates' problem-solving prowess with our curated list of the best interview questions.

Unlocking a Candidate's Problem Solving Abilities

By probing a candidate's problem solving skills, you'll get a more thorough understanding of their approach, thought process, and skill in solving challenges and having impact in the workplace. With problem solving interview questions, the objective is to get a better sense for how a candidate approaches:

Identifying and analyzing problems
Creating action plans
Implementing solutions
Evaluating results
Taking learnings forward for the future

In job interviews, you'll want to dig into specific examples of candidates' problem solving process in real-world scenarios, and test how they would deal with hypothetical problems that might arise in your own company.

Problem Solving Interview Questions

Describe a time when you solved a problem without input from someone more senior to you.
How do you decide when to handle a problem independently or seek help?
Tell me about a time when you preemptively addressed a complex problem before it escalated.
If faced with two urgent tasks simultaneously, how would you prioritize them?
Describe a time when you developed an innovative solution with limited resources or information.
Describe a time when you had to develop a solution for a problem when you had limited resources or information.
Tell me about a situation where you came up with a creative solution to a problem.
Walk me through an experience of tackling a daunting project.
Tell me about a time when you had to change your strategy last minute.
Describe a time when you faced significant obstacles to solving a problem.
Can you give me examples of metrics you use to measure the success of your problem-solving efforts?
How do you decide when a problem is "solved"?
Can you tell me about a time when you've solved a problem that required making tradeoffs between short and long-term outcomes?

General problem solving & decision making skills interview questions

Effective problem-solving goes hand in hand with sound decision-making. Identifying candidates who can independently tackle issues and make well-reasoned decisions is crucial.

Here are some interview questions to explore how candidates approach their decision making process in problem solving:

What to look for in responses:.

These interview questions will help assess how job candidates use critical thinking and initiative to tackle problems. Do you they wait for others to tell them when to fix something, or do they proactively find opportunities to make improvements? Look for answers demonstrating an analytical approach to the prioritization and execution of problem solving. Make sure you dig into the candidate's thought process behind how they assess tradeoffs and think about the impact of potential solutions.

Interview questions for assessing creativity in problem solving

Few problems can be solved without some degree of creativity. To get a sense for these skills in a potential candidate, you can pose problem-solving questions that dig into the their past experiences with delivering original and out-of-the box solutions.

To gauge a candidate's creative problem-solving skills, consider these job interview questions:

These questions uncover the candidate’s ability to think outside the box. If they struggle to come up with detailed answers, it's likely a sign they rely on tried and tested ways of doing things rather than searching for innovative solutions. Look for answers that showcase originality, inventive use of resources, and the ability to deliver practical solutions under constraints.

As when testing most competencies, it's important to hear real-world examples of problem solving rather than generic answers that don't reveal anything about how they approached complex situations in previous roles. As always, look for answers that use the STAR (situation-task-action-result) method to effectively demonstrate how the candidate uses creativity to solve problems.

Problem solving interview questions for adaptability and resourcefulness

The ability to adapt and be resourceful is essential in fast-paced work environments and is a key component of strong problem-solving capabilities.

Here are some interview questions you can use to assess these skills:

Responses to these questions should highlight the candidate’s flexibility and resourcefulness as demonstrated in previous experiences. Effective answers typically include examples of problem solving by adjusting strategies, on-their-feet thinking, and maintaining composure under pressure. You'll want to get a clear understanding of whether a candidate can thrive in challenging situations. Do they break down in stressful situations or do they maintain composure and find a way forward? Do you they know when to ask for help to maximize chances of success? These are the types of questions you'll want to address in your probing.

Problem solving interview questions that test results-orientation

Execution is one thing, but strong problem solving skills must also include a focus on results, measurability, and long-term impact.

Here are some interview questions to assess how a candidate thinks about the results of their problem solving:

You'll want to see that a candidate doesn't have a "box ticking" mentality, where they want to close out a problem just to check it off their list. Do they think critically about how to define and measure success, or do they take a binary problem solving approach? A candidate's problem-solving skills are only as good as their ability to understand the quality of their solutions and the tradeoffs of their impact.

Carefully crafted problem-solving questions can play a crucial role in assessing a candidate’s ability to navigate difficult situations and devise effective solutions. We hope this guidance on problem solving interviews helps you more thoroughly understand a candidate's approach.

Other resources

Answering "Tell me about a time when..." for Problem Solving Skills and Drive for Results

As mentioned in our behavioral interview preparation overview , problem solving and drive for results is one of the 8 main categories of questions to prepare for.

In this guide, you will learn how to tackle them:

Evaluation criteria in detail
Abstracting possible questions into common themes
Suggested answer framework
Possible nature of follow-up questions
Sample questions and answers

Evaluation Criteria in Detail

Problem solving and drive for results are grouped together into 1 category as they are highly related in nature. When describing one's experience in solving problems or to achieve certain results / objectives, their mindset or drive to do so can also be inferred.

When rating candidates under this category, interviewers are often looking at the following criteria:

Identifying the right problems
Identifying the most critical objectives
Resourcefulness and data-driven mindset
Creativity and innovation
Identifying tradeoffs and sustainable solutions
Measuring results, iterating and following through
Proactivity to make progress despite obstacles or roadblocks
Influencing others to deliver against objectives
Balancing analysis with decisive action

Abstracting possible questions into common themes

As mentioned in our behavioral interview preparation overview , it is impractical to prepare answers specifically for every behavioral question out there. However, by batching specific questions into similar themes and preparing stories that cover a large number of question requirements, we can reduce the number of stories to prepare to around 3-5 stories.

There's simply too many types of problem solving and drive for results behavioral questions that could be asked, such as:

Can you tell me about a time when you had to use data to drive engineering decisions ?
Can you provide an example of a time when you had to troubleshoot and fix a complex issue in a project?
Can you describe a time you creatively solved an engineering problem or achieved meaningful metric improvement?
Can you describe a time when you had to make an important engineering decision and how you decided between tradeoffs ?

However, when we look at 80% of questions under this category, questions typically ask for how a problem was solved or a specific trait required for effective problem solving, such as creativity, using data or trade-off evaluation. The source of the problem or objective, as well as whether the candidate was resilient in the face of obstacles can be inferred from answers to these questions as well.

Sample Story

Situation .

I was the tech lead for an e-commerce website selling luxury goods. The website was built as an Angular 1.5 single page application.
In recent years, the product was showing its age – developer experience was not great and the website performance was poor. Initial loading speed was over 3 seconds and the conversion rate was around 0.8%.
I was tasked with improving the performance and conversion of the website.

1. Problem identification

Conversion is tied to performance and UX.
Website performance has been on a gradual decline over the past few years.
UX hasn't been looked at in a while. [Improve phrasing]

2. Information gathering

Looked at nature of bugs in the past year, categorized them according to their root causes to identify hotspots and major problematic areas.
Gathered feedback from team regarding areas of improvements.
Brainstorming session with the team to think of ways to improve.
Double checked that our performance and conversion tracking was working correctly.
Started tracking new metrics from Lighthouse and Core Web Vitals.
Identified that some countries had lower conversion rates.
Mobile users had lower conversion rates as compared to desktop.
UI elements were too spaced apart and required a lot of scrolling which affected bounce rate because some users didn't bother scrolling.

3. Solution brainstorming

View : Migrating from Angular.js 1.6 to Angular 13 was a huge undertaking and there was no significant time saving by staying on Angular.
Next.js : A few of our developers have experience with React and Next.js as a meta framework for building SSR applications was rapidly rising in popularity. We really desired the fast initial load and app-like behavior that Next.js provided.
Svelte : Reactive model was appealing and the programming model easier to understand as compared to React's, however the ecosystem is small and there aren't that many libraries.
Tailwind CSS : Tailwind CSS was among the hottest CSS methodologies and its atomic CSS approach scales well for growing code bases.
Styled Components : CSS-in-JS was something we were also looking at, but Styled Components was tied to React and runtime style injection was bad for performance.
Set performance budget for each page (under 300kb).
Run performance benchmarks before merging Pull Requests.
Lazy loading of non-critical components Lazy load below-the-fold contents.
Split JavaScript on page level instead of a single bundle (handled by Next.js).
Use WebP format for images.
Host images on a CDN instead Adaptive loading of images so that mobile devices load a smaller image Consolidated duplicate JavaScript libraries (data-fns and moment.js), switched to lodash-es, removed all usages of jQuery - Looked at data to identify less used features and removed them from the code, reducing JS size on the product details pages by 200+kb.
Used SEO tools like Ahrefs to continuously monitor SEO.
Worked with the marketing team to ensure marketing copy included important keywords as shown by Ahrefs.
Adjusted page URLs to include SEO keywords
Single page checkout experience as opposed to two-page checkout to reduce clicking.
Reduced height of many UI elements.
Fixed checkout button that wouldn't be missed.
Analyzed Stripe checkout and implemented country-specific address fields.
Initially only had one available payment method: credit card. Got the help of Data Scientists to evaluate the popularity of new payment methods and whether they were worth adding. We later added PayPal, Google Pay, and Apple Pay payment methods as well.

4. Solution evaluation

View and Rendering : Chose Next.js because it is backed by Vercel and has the largest community of all. React is also the most popular UI library out there and also easiest to hire jobs for.
Styling : Tailwind because it's a pretty reliable and futureproof option.

5. Monitoring and adjustment

Rolled out the new website behind an A/B test while monitoring the performance and conversion rates over a period of 2 months.
Countries which previously saw lower conversion rates experienced nearly 50% improvements in conversion rates.
Lighthouse score has improved to 92.
Loading speed has improved to 1.5 seconds
Conversion has improved to 2.5%
Developer velocity has improved in the recent survey and it is now easier to hire people into the team because more people know React over other frameworks.

Possible Nature of Follow-up Questions

As alluded to in our behavioral interview preparation overview , interviewers are encouraged to rely more on follow-up questions to really understand the candidate's thought process and motivations, which typically fall under these categories:

Why do you think you did (insert action)?
Why did you not do (insert action)?
How would you do things differently in hindsight?

For questions on problem solving or drive for results, interviewers will most likely probe for questions to help them understand a bit more about:

Was the project or task initiated by you? And to what extent?
Was the underlying idea from you, or just the plan to execute?
How did you get buy-in from stakeholders to even work on it?
Was there a team involved with solving the problem or achieving the objective?
Which actions were initiated on your own accord or contributed solely by you, and what did others do?
Was there a reason why this particular problem or objective was prioritized to be addressed or done against others?
Was there another problem or root objective that should have been more important?
Was this problem not already resolved by another team in the company? Why did the solution have to be reinvented?
Was there any quantitative or qualitative target set, and how were they decided?
How were they measured post-launch, and what was the result?
If an issue was resolved, what measures were put in place to ensure the same problem didn't happen again?
What types of research or data did you rely on to make decisions / choose a problem to resolve?
How much time did you spend on research and gathering information?
How did you balance between gathering information / planning and actually executing on the plan?
What other solutions were considered, and what were the pros and cons of each?
Why was the final solution chosen?
Who came up with the original idea of the solutions? How were they derived?

Sample Problem Solving Questions and Answers

Tailoring the above sample story to answer specific questions.

Can you tell me about a time when you had to use data to drive engineering decisions?
Can you describe a time you solved an engineering problem or achieved meaningful metric improvement?
Can you describe a time when you had to make an important engineering decision and how you decided between tradeoffs?

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Top 10+ Problem-Solving Interview Questions

Gain insights into mastering Problem-Solving Interview Questions and answers. Understand the nature of these questions and how to prepare effectively. Explore real-world examples of Problem-Solving Interview Questions and their solutions. Whether you're a job seeker or an interviewer, this blog will equip you with the skills needed to excel in interviews and more.

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You may be aware that, in today's competitive job market, employers seek candidates who possess strong Problem-Solving skills. Problem-Solving Questions are commonly used by hiring managers to assess a candidate's ability to think critically, analyse situations, and propose effective solutions.

In this blog, you will learn some examples of Problem-Solving Interview Questions and answers. Preparation is essential when responding to these Problem-Solving Interview Questions. This practical manual will show you some potential questions and teach you the way to respond to them. Follow this blog to succeed in your next interviews!

Table of Contents

1) Understanding Problem-Solving Interview Questions

2) How to prepare for Problem-Solving Interview Questions?

3) Examples of Problem-Solving Interview Questions and answers

a) Scenario 1: Dealing with team conflict

b) Scenario 2: Handling a challenging project

c) Scenario 3: Prioritising tasks under tight deadlines

d) Scenario 4: Implementing innovative solutions

e) Scenario 5: Overcoming resource constraints

f) Scenario 6: Dealing with ambiguity

g) Scenario 7: Resolving customer complaints

h) Scenario 8: Handling budget overruns

i) Scenario 9: Handling a high-pressure situation

j) Scenario 10: Driving continuous improvement

4) Conclusion

Understanding Problem-Solving Interview Questions

If you understand Problem-Solving Questions, you are guaranteed to have a successful interview. These questions assess a candidate's ability to handle challenges, think critically, and devise effective solutions. Employers want to gauge how candidates approach complex situations, their analytical reasoning, and their communication skills when explaining solutions.

Problem-Solving Questions can cover various scenarios, such as team conflicts, project challenges, and innovative ideas. If you demonstrate competence in solving these questions, it assures the employers that you can contribute proactively to the company's success.

Handling Problem-Solving Questions will also show the employers that you can adapt to the dynamic nature of the modern business world. Being well-prepared for these questions allows candidates like you to present themselves confidently and stand out during interviews.

How to prepare for Problem-Solving Interview Questions?

Preparing for Problem-Solving Interview Questions

1) Research the company and industry: Start by researching the company and industry to understand their challenges and objectives. You need to understand what the company and industry currently face. This knowledge will help you to tailor your responses to align with the organisation's goals and values.

2) Review common Problem-Solving scenarios: Familiarise yourself with typical workplace scenarios that require Problem-Solving skills. Consider scenarios related to team dynamics, Project Management, customer service, and innovation.

3) Practice structured responses: Craft well-structured responses to showcase your problem-solving abilities. You can use the Situation, Task, Action, Result (STAR) method to structure your answers clearly and concisely.

4) Practice analytical thinking ability: To be better prepared, you can sharpen your analytical and critical thinking skills by solving problems in various settings. You can seek feedback from mentors or friends to improve your approach to these Problem-Solving Questions.

5) Practice mock interviews: The best way to understand how you will perform in interviews is to practice mock interviews to gain confidence in delivering your answers effectively.

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Examples of Problem-Solving Interview Questions and answers

To help you gain a broader perspective, we have prepared a list of some Problem-Solving Interviews Questions and answers. We will also discuss several examples of Problem-Solving Interview Questions and provide you with sample answers to demonstrate how to approach each scenario effectively. Let's have a detailed look at each one of them:

Scenario 1: Dealing with team conflict

Question: "Tell me about a time when you faced a conflict in your team. How did you handle it, and what was the outcome?"

You can answer this question in this way : "During a critical project, our team encountered a conflict regarding the best approach to meet our client's requirements. To address the situation, I initiated a team meeting to encourage open communication. I actively listened to each team member's perspective, ensuring that everyone felt heard and valued. We collectively identified the root cause of the conflict and focused on finding a compromise that aligned with our client's needs and the team's expertise. By fostering collaboration and maintaining a positive attitude, we were able to resolve the conflict successfully. The outcome was a stronger team bond, improved communication, and a project that exceeded our client's expectations."

Scenario 2: Handling a challenging project

Question: "Describe a project that presented significant challenges. How did you approach it, and what was the result?"

You can use this sample answer for this question: "In my previous role, we were assigned a project with high stakes, a tight deadline, and complex requirements. To tackle the challenges, I first organised a meeting with the team to create a detailed project plan. We identified potential roadblocks and allocated responsibilities based on individual strengths. Throughout the project, I ensured clear communication channels, providing team members with the necessary resources and support. We encountered unforeseen obstacles, but I encouraged a Problem-Solving mindset, fostering an environment where team members could freely propose solutions. By staying focused and proactive, we successfully completed the project on time, exceeding the client's expectations and earning commendation from senior management."

Scenario 3: Prioritising tasks under tight deadlines

Question: "How do you handle priorities and tight deadlines?"

You can answer this question in this way: "In my current role, I frequently encounter competing tasks and tight deadlines. To effectively manage such situations, I prioritise tasks based on urgency and impact. I start by creating a to-do list. This list helps in organising tasks by their deadlines. I identify critical tasks that directly contribute to project success or meet urgent client needs. I then break down complex projects into smaller manageable tasks, setting realistic milestones. If necessary, I delegate tasks to team members who possess the right expertise and empower them to take ownership. To stay on track, I utilise time management techniques, such as the Pomodoro technique. These help me to maintain focus and productivity. By managing my time wisely and staying adaptable, I consistently deliver quality results even under pressure."

Scenario 4: Implementing innovative solutions

Question: "Share an example of when you proposed an innovative solution to a long-standing problem."

You can answer this question in this way: "In my previous role, our company faced recurring inefficiencies in the customer service department. The manual process of handling customer inquiries led to delays and frustrated customers. To address this issue, I suggested implementing a self-service portal and an AI-powered chatbot. The portal allowed customers to find solutions independently, and the chatbot handled routine inquiries. This helped me in freeing up the team to focus on more complex cases. I conducted extensive research, collaborated with the IT department, and presented a detailed plan to the management team, highlighting the potential benefits and cost savings. The solution was approved, and after implementation, customer satisfaction significantly increased, and the customer service team's productivity improved. The innovative approach not only resolved a long-standing problem but also positioned the company as a forward-thinking industry leader."

Scenario 5: Overcoming resource constraints

Question: "Describe a situation where you had to achieve a goal with limited resources. How did you approach it, and what was the outcome?"

You can answer this question in this way: "In a previous project, we faced budget constraints that affected the resources available to complete the task. To address this challenge, I first assessed the project's critical needs and identified areas where we could make the most significant impact with the available resources. I collaborated with team members to brainstorm cost-effective solutions without compromising quality. We prioritised essential tasks and repurposed existing resources wherever possible. Additionally, I reached out to stakeholders and partners to explore potential collaborations and cost-sharing opportunities. By maintaining open communication and a resourceful mindset, we successfully completed the project within the budget and achieved our primary objectives. The outcome showcased our team's ability to adapt and thrive under challenging circumstances."

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Scenario 6: Dealing with ambiguity

Question: "How do you handle situations where you lack clear direction or information?"

You can answer this question in this way: "In my experience, ambiguity is not uncommon, especially in fast-paced work environments. When faced with unclear directions, I take the initiative to seek clarification from relevant parties, such as supervisors or team members. I ask specific questions to understand the context and expectations better. Additionally, I conduct research to gather relevant information and insights, enabling me to make informed decisions. If necessary, I proactively propose potential solutions, outlining the risks and benefits related to each option. My ability to adapt quickly to dynamic circumstances and embrace ambiguity has allowed me to excel in various challenging projects."

Scenario 7: Resolving customer complaints

Question: "Tell me about a time when you successfully handled a challenging customer complaint."

Answer: "In my previous role in the hospitality industry, we received a complaint from a dissatisfied guest who had experienced a series of inconveniences during their stay. To address the situation, I empathised with the guest, actively listening to their concerns without interruption. I offered a sincere apology and assured them that we would take immediate action to rectify the issues.

I communicated with the relevant departments to address the complaints and kept the guest informed of our progress. To show our commitment to resolving the matter, I also offered them a complimentary future stay. As a result, the guest's perception of our hotel changed significantly, and they left with a positive impression, ultimately leading to increased guest satisfaction and positive online reviews."

Scenario 8: Handling budget overruns

Question: "How do you approach managing a project when it exceeds the allocated budget?"

You can answer this question in this way: "In my experience as a Project Manager, I prioritise tracking expenses regularly to identify any deviations from the budget. If I notice a potential budget overrun, I take immediate action to investigate the cause and address it proactively. This may involve reallocating resources, negotiating with suppliers, or finding cost-effective alternatives.

I communicate the situation to stakeholders and provide transparent updates on the steps being taken to mitigate the budget overage. Additionally, I evaluate the project scope and assess whether any adjustments can be made to align with the available resources. By diligently monitoring the budget and taking swift corrective actions, I ensure that the project remains financially viable and on track to achieve its objectives."

Scenario 9: Handling a high-pressure situation

Question: "Describe a time when you were under significant pressure to meet a deadline. How did you manage the situation?"

You can answer this question in this way: " Previously when I was a Marketing Manager, we faced an urgent request from a key client to deliver a comprehensive marketing campaign within an exceptionally tight timeframe. To handle the pressure, I first assembled a dedicated team with complementary skill sets to tackle the various aspects of the project. I communicated the importance of the project and the urgency to each team member, fostering a shared sense of responsibility.

I organised frequent progress meetings to keep everyone aligned and addressed any roadblocks promptly. Despite the immense pressure, we maintained a positive and supportive atmosphere, encouraging open communication and brainstorming sessions. Through the collective efforts of the team, we not only met the client's deadline but also received praise for the quality and effectiveness of the campaign."

Scenario 10: Driving continuous improvement

Question: "How do you contribute to driving continuous improvement in your work environment?"

You can answer this question in this way: "I strongly believe in the value of continuous improvement to enhance efficiency and results. In my current role, I actively participate in brainstorming sessions with colleagues to identify potential process enhancements. I encourage open feedback and suggestions from team members, promoting a culture of innovation and learning. I also stay updated on industry trends and best practices to implement relevant improvements. I closely monitor key performance indicators and gather data to assess the impact of changes. By consistently seeking opportunities for improvement and proactively implementing solutions, I contribute to the overall success of the team and the organisation."

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Scenario 11: Team member facing discrimination

Question: How did you handle a situation when you saw that one of your team members is facing discrimination in the workplace?

You can answer this question in this manner: “When I learned that a team member was facing discrimination, I immediately recognised the severity of the situation and knew it was imperative to act swiftly. I first ensured the affected individual felt supported and understood. I also stressed that discrimination is entirely unacceptable in our team. I then initiated a confidential and sensitive investigation to uncover all relevant facts and gather any necessary evidence.

To be impartial towards the situation, I listened attentively to all sides involved and made sure that everyone felt heard. Based on my findings, I took appropriate actions, which included implementing disciplinary measures against those responsible if warranted by the investigation's outcome.

I also recognised this as an opportunity for broader learning and improvement within the team. I organised training sessions focused on diversity and inclusion, aiming to cultivate a more respectful and understanding work environment. I reinforced our commitment to an inclusive workplace by revisiting and enhancing our anti-discrimination policies.

Throughout this process, I remained available to the affected team members, offering my ongoing support and ensuring they felt safe and valued. I took this incident as a profound learning experience to foster a culture of respect and inclusion within our team. I also made it clear that discrimination has no place in our work environment.”

Scenario 12: Internal conflicts in the team

Question: How do you solve internal conflicts in your team?

You can use this sample answer: “When solving internal conflicts within my team, I start by encouraging open and respectful communication among all parties involved. I believe it's essential to provide a safe space where team members feel comfortable expressing their concerns and perspectives without fear of retaliation or judgment. I listen actively to understand the root causes of the conflict, acknowledging everyone's feelings and viewpoints.

Next, I facilitate a discussion to identify common ground and differences, guiding the team towards constructive solutions. I emphasise the importance of empathy and understanding, encouraging team members to consider each other's perspectives.

If necessary, I intervene with conflict resolution techniques tailored to the situation, such as mediation or negotiation, to help team members reach a mutual agreement. Throughout the process, I remain impartial and focused on the best interests of the team and the project.

I also recognise the importance of preventive measures. Therefore, I foster a team culture that values diversity, inclusivity, and open communication, aiming to minimise conflicts before they arise. Regular team-building activities and workshops on effective communication and conflict management skills are integral parts of this approach.

Ultimately, my goal is to ensure that the team emerges from the conflict stronger, more cohesive, and with a renewed focus on our collective objectives. I view conflict resolution not just as solving immediate disputes but as an opportunity for team growth and development.”

Scenario 13: Tight deadlines and heavy workload

Question: How do you handle tight headlines and heavy workloads?

You can answer this question in this way: “When there are tight deadlines and a heavy workload, I prioritise effective time management and clear communication as my key strategies. First, I assess the scope and urgency of all tasks and then prioritise them based on deadlines and their impact on our goals. This helps me focus on what I need to pay immediate attention to while planning for other tasks.

I then break down larger projects into manageable chunks, setting realistic milestones and deadlines for each. This approach makes the workload feel more manageable and helps maintain momentum by achieving smaller victories along the way.

I assess the strengths and capacities of my team members and delegate tasks accordingly, ensuring everyone is working efficiently and not overwhelmed. This not only optimises team productivity but also fosters a sense of responsibility and teamwork.

I maintain open lines of communication with my team and stakeholders, regularly updating them on progress and any challenges encountered. This transparency allows for timely assistance, adjustments to plans, or reallocation of resources if necessary.

To stay resilient under pressure, I make a conscious effort to manage stress. This includes taking short breaks to clear my mind, staying organised to avoid feeling overwhelmed and maintaining a healthy work-life balance to ensure I'm at my best when tackling professional challenges.

Lastly, I continuously reflect on and refine my approach to workload management. Learning from each experience allows me to enhance my strategies for handling tight deadlines and heavy workloads more effectively in the future.”

Conclusion

Knowing how to answer Problem-Solving Interview Questions is essential for success in today's competitive job market. Employers seek candidates who can tackle challenges with confidence, analytical thinking, and innovative solutions. By showcasing relevant examples and demonstrating a proactive Problem-Solving mindset, candidates can impress interviewers and increase their chances of securing their dream job.

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Frequently Asked Questions

These are the three qualities which a candidate needs to possess if they want to excel in Problem-Solving:

a) They need to approach difficult problems in an analytical manner

b) Their ability to perform under any unforeseen circumstances

c) To defend their ideas in a constructive manner when they are challenged.

The best way for HR professionals to prepare for conducting a Problem-Solving interview is to clearly define the problem, understand the role's requirements, and develop relevant, challenging scenarios or questions. Familiarising themselves with the candidates' backgrounds and creating a structured interview framework ensures a focused evaluation of problem-solving skills and fit for the position.

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Problem Solving Skills and Objectives

Regardless of what they do for a living or where they live, most people spend most of their waking hours, at work or at home, solving problems. Most problems we face are small, some are large and complex, but they all need to be solved in a satisfactory way. (Robert Harris, 1998)

Having the support of others in solving problems is important. Diversity of thought and of problem solving style can result in better solutions.

The objectives for this module are:

Identify different problem solving styles
Identify methods appropriate for solving problems
Apply methods to specific problems
Apply problem solving skills when working with children.

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IMAGES

10 Problem Solving Skills Examples: How To Improve
8 Problem-Solving Interview Questions You Should Ask
20 Best Problem-Solving Interview Questions To Ask Candidates
10 Problem-Solving Interview Questions to Hire the Best Candidates
10 Examples of Problem Solving for Job Candidates
20 Best Problem-Solving Interview Questions To Ask Candidates

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COMMENTS

Top 20 Problem Solving Interview Questions (Example Answers Included)
MIKE'S TIP: When you're answering this question, quantify the details. This gives your answer critical context and scale, showcasing the degree of challenge and strength of the accomplishment. That way, your answer is powerful, compelling, and, above all, thorough. 2. Describe a time where you made a mistake.
8 Common Problem-Solving Interview Questions and Answers
2. Tell me about a time when you faced an unexpected challenge at work. Tip: For this question, you'll want to choose a specific example from your work history to demonstrate your ability to be flexible while solving problems. To stay focused, you can use the STAR method to answer this question.
50 Interview Questions About Problem Solving (With Answers)
5 Tips for Answering Problem-Solving Interview Questions. ... I measure the success of a solution by defining clear metrics and KPIs aligned with the problem's objectives and desired outcomes. This includes assessing factors such as cost savings, time efficiency, quality improvement, customer satisfaction, revenue generation, and impact on ...
Top 20 Problem Solving Skills Interview Questions & Answers
Common Problem Solving Skills Interview Questions. 1. Describe a situation where you had to solve a problem with no obvious solution. Having strong problem-solving skills is crucial in many job roles, particularly in positions where unexpected challenges are common.
26 Good Examples of Problem Solving (Interview Answers)
Examples of Problem Solving Scenarios in the Workplace. Correcting a mistake at work, whether it was made by you or someone else. Overcoming a delay at work through problem solving and communication. Resolving an issue with a difficult or upset customer. Overcoming issues related to a limited budget, and still delivering good work through the ...
25 Problem Solving Interview Questions & Answers
Practice 25 Problem Solving Interview Questions. Written by professional interviewers with 175 answer examples and 10 community answer examples. MockQuestions. Go. ... "To test the effectiveness of any solution, you have to be objective and see if it genuinely addressed the problem it set out to solve. Everything in our business runs on KPIs ...
Problem-Solving Interview Questions: How-to + Examples
To put these skills to the test, recruiters use "problem-solving" job interview questions, also known as analytical questions. Here are some common ones: Tell me about a situation where you had to solve a difficult problem. Give me a specific example of a time when you used good judgment and logic in solving a problem.
Top 15 Problem Solving Interview Questions and Answers
To answer this question effectively: Set the Scene: Provide context and background information about the situation. Explain the Challenge: Clearly outline the problem you faced. Describe Your Actions: Detail the steps you took to address the problem. Highlight the Outcome: Share the positive results of your efforts.
15 Common Problem-Solving Interview Questions
Here are a few examples of technical problem-solving questions: 1. Mini-Max Sum. This well-known challenge, which asks the interviewee to find the maximum and minimum sum among an array of given numbers, is based on a basic but important programming concept called sorting, as well as integer overflow.
Top 17 Problem Solving Interview Questions with Answers (2024)
Problem-Solving Interview Questions: Common Mistakes to Avoid. Below are relevant tips to aid you in answering problem-solving interview questions. Avoid Giving Easy Responses- Individuals who opt for easier responses are considered to lack critical thinking. Avoid Giving Hasty Responses- Take your time in addressing the issue at hand and make ...
10 Proven Problem-solving Interview Questions [+Answers]
5. Recall a time when you successfully used crisis-management skills. This question assesses candidates' ability to remain calm and make effective decisions under pressure. Look for their problem-solving approach and their ability to handle high-stress situations.
Top 20 Problem Solving Interview Questions & Answers
8. Detail how you've handled a scenario where team members disagreed on the solution to a problem. Navigating team disagreements can reflect deeper dynamics such as power struggles, communication breakdowns, or diverse perspectives. This question helps understand how a candidate resolves conflicts and builds consensus.
Top Problem Solving Interview Questions: Complete Preparation Guide
Ace your upcoming interview with our definitive guide to problem-solving interview questions. This resource provides practical advice, example questions, and strategic responses to help candidates showcase their analytical skills and impress potential employers. ... Understand the Business Objectives: I start by comprehending the company's ...
Sample answers for problem-solving interview questions
Sample answer: "I'm an advocate of the 15-minute rule. I will take at least 15 minutes to try and solve the problem on my own. In that time, I will identify the problem, decide what the ideal result would be, and work out tasks to reach my goal. I'd rule out any options that might not work and consider the consequences of the options I ...
The Best Interview Questions for Assessing Problem Solving Skills
By probing a candidate's problem solving skills, you'll get a more thorough understanding of their approach, thought process, and skill in solving challenges and having impact in the workplace. With problem solving interview questions, the objective is to get a better sense for how a candidate approaches: Identifying and analyzing problems
10 Problem-Solving Interview Questions [With Answers]
Unorganized: Being scatterbrained will hinder your problem-solving flow. You won't be able to strategize a coherent plan and feel overwhelmed. Impulsiveness: Problem-solving's greatest enemy is being impulsive. Taking action without research and analytical thought is like diving head first into more trouble.
Answering "Tell me about a time when..." for Problem Solving Skills and
As mentioned in our behavioral interview preparation overview, problem solving and drive for results is one of the 8 main categories of questions to prepare for.. In this guide, you will learn how to tackle them: Evaluation criteria in detail; Abstracting possible questions into common themes
10 Problem-Solving Interview Questions (With Example Answers)
10 problem-solving questions and answers. Here you will find frequently asked questions about problem-solving interview questions and example answers: 1. Can you describe how you solve a problem? Hiring managers may ask this question to identify your problem-solving process.
Top 10+ Problem-Solving Interview Questions
3) Examples of Problem-Solving Interview Questions and answers. a) Scenario 1: Dealing with team conflict. b) Scenario 2: Handling a challenging project. c) Scenario 3: Prioritising tasks under tight deadlines. d) Scenario 4: Implementing innovative solutions. e) Scenario 5: Overcoming resource constraints.
Top 20 Creative Problem Solving Interview Questions & Answers
This experience reinforced the value of interdisciplinary collaboration and iterative experimentation in creative problem-solving.". 2. Describe your process for generating innovative ideas under tight deadlines. When under pressure, the ability to harness creativity systematically is crucial, especially in creative roles.
25 Important Behavioral Interview Questions (and Example Answers)
Behavioral interview questions often start with phrases such as: "Tell me about a time when…". "Describe a situation where…". "Give me an example of…". "How did you handle a situation where…". "Explain how you have dealt with…". Recruiters report spending approximately 66% of their hiring time on interviews, making ...
Problem Solving Skills and Objectives
The objectives for this module are: Identify different problem solving styles. Identify methods appropriate for solving problems. Apply methods to specific problems. Apply problem solving skills when working with children. Different Approaches to Solving Problems. Most adults have,through experience, developed an approach for solving problems ...
30 Problem Manager Interview Questions and Answers
19. Describe your experience working with cross-functional teams to resolve problems. Cross-functional collaboration is essential to the role of a problem manager. The ability to work effectively with different teams and departments is critical for identifying, analyzing, and resolving complex issues.

Top 20 Problem Solving Interview Questions (Example Answers Included)