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Understanding the ‘Package Research Case Closed’ Status

Understanding the ‘Package Research Case Closed’ Status

“Package Research Case Closed” in the context of USPS (United States Postal Service) typically means that the USPS has completed its investigation into a reported issue or inquiry regarding a specific mail or package delivery.

When a recipient or sender reports that a package is lost, delayed, or misdelivered, USPS initiates a “Package Research Case” to trace and determine the status or location of the package. Once their internal investigation is completed and they have determined the outcome (whether they located the package, delivered it, or could not find it), they close the research case.

The closing provides a resolution or explanation to the individual who initiated the inquiry, even if the desired outcome wasn’t achieved.

Package Research Case Closed

When Is the USPS “Package Research Case Closed” Update Triggered?

When the USPS issues a “Package Research Case Closed” update, it is triggered after they’ve completed their investigation into a specific inquiry or reported issue related to a mail or package delivery. This tracking update is always received after a “Package Research Case Created” alert. This occurs when a recipient or sender reports a package as lost, delayed, or misdelivered.

USPS conducts an internal investigation to trace the package , determine its status, or locate its whereabouts.

Based on their findings, they provide an outcome: this might be that the package was located and delivered, that it was determined to be truly lost, or any other relevant resolution.

Once this outcome is determined and there’s no further action to be taken from their end, the case is officially closed, triggering the “Package Research Case Closed” status update.

What Happens Next To USPS “Package Research Case Closed” Update

Package found and delivered.

If USPS successfully located the package during the research phase, the “Package Research Case Closed” update often means the package is either already delivered or back on track to be delivered to the intended recipient. In this case, tracking will generally be updated to show its new status and estimated delivery time. Customers can expect to receive their package shortly.

Package Not Found

If USPS couldn’t locate the package, the “Package research Case Closed” update means the internal investigation is completed, but the package remains lost or unaccounted for. The customer might be eligible for a refund or insurance claim, depending on the shipping service purchased and other variables. The sender will often have to initiate this process.

Tracking Stuck On “Package Research Case Closed”

When the USPS tracking is stuck on “Package Research Case Closed,” it suggests that while USPS has concluded its internal investigation regarding an issue with your package, its status hasn’t been updated further. This could leave senders or recipients in the dark about the current status or next steps.

What Happens Next To USPS “Package Research Case Closed” Update

Reasons Your Package Is Stuck On “Package Research Case Closed” USPS Update

Incomplete or unclear resolution.

When USPS concludes its investigation, there might be times when the findings aren’t clear-cut. This could lead to a “Package Research Case Closed” status without explicit information on the package’s whereabouts or next steps, causing uncertainty for the customer.

Technical Glitches

USPS’s tracking system, like any digital platform, can experience errors or downtimes. These technical glitches could prevent the system from displaying the most recent status of a package, leaving it stuck on the “Package Research Case Closed” update even if there have been further developments.

No Further Action Taken

After the research phase, there might be instances where USPS deems no additional steps are necessary, or they might be awaiting further instructions. This can leave the package without any forward movement, resulting in a persistent “Package Research Case Closed” status without subsequent updates.

Miscommunication Between Departments

The USPS is a vast organization with multiple departments handling distinct package processing and delivery phases. If there’s a lapse in communication between these departments, it might cause the tracking to stagnate, not reflecting the actual status of the package.

External Factors

Unpredictable events such as extreme weather conditions, operational disruptions, or even manual mistakes can impede the regular processing and updating of packages. These unforeseen challenges can cause the tracking to remain on the “Package Research Case Closed” status longer than expected.

Reasons Your Package Is Stuck On “Package Research Case Closed” USPS Update

What Steps To Take If USPS Tracking Stuck At “Package Research Case Closed”?

If your USPS tracking is stuck at “Package Research Case Closed,” it’s crucial to act proactively. Contact USPS customer service and provide your tracking number to get specific details on the package’s status.

If this doesn’t yield results, consider visiting your local post office; sometimes, direct interaction can expedite resolution. If your package had insurance and remains undelivered, initiate a claim with USPS.

Regularly check your mailbox or delivery area, as there might be delivery discrepancies. If the item was essential and remains missing, consider the possibility of reordering or arranging for a reshipment with the sender.

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package research case closed meaning

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USPS “Package Research Case Created” – Tracking Guide

Whether you are the sender of a package or the recipient, the “ Package Research Case Created ” update from USPS can raise a few questions.

What exactly does the alert mean? Where is the package when the update is sent and how long will the case take?

Let’s take a look…

Summary: Package Research Case Created

The “Package Research Case Created” update from USPS means that the package has been reported missing and that a case for locating the item has begun. In most scenarios, the sender will have made the report after not receiving the package in the appropriate amount of time.

Package Research Case Created – Guide

5 steps to usps case created process

After the update is triggered, USPS will begin the process of locating the missing package.

This will involve looking through the progress of the item thus far and will be reliant on information provided by the party that opened the search case, (normally the recipient).

Furthermore, inquiries into a missing item that has been classed as delivered by USPS will differ from those that point to the item being delayed inside a facility.

Either way, when reporting the missing mail item the party opening the case will provide as many details as possible.

Unfortunately for the sender, receiving the “Package Research Case Created” update can sometimes be the first time you are made aware that issues have occurred.

In an eCommerce context, this might lead to the buyer (i.e. recipient of the package) requesting a refund or replacement item sent directly from the seller.

Whether this can be recouped via USPS will depend on the outcome of the research case and the level of delivery service originally purchased.

How long does a Research Case take?

clocks and time passing

From the time you make the research case, USPS will take between 5 and 10 days to reach a decision .

However, the type of postage service used will determine at what point after the shipment begins, you can open up the missing mail claim.

For example, Priority Mail, First Class, and Certified Mail classes are eligible for opening a case 7 days after the original postage date.

Domestic Registered and Ground services require you to wait 14 days after the original postage date.

However, as mentioned the case itself should be resolved within 5 to 10 days of the case being requested.

What to Expect After a “Package Research Case Created” Update?

Package Research Case Created

USPS does not state specifically the actions that are taken during an open research case.

That being said, an investigation into the route of the mail item, where it was last scanned, and where it currently might be located is clearly part of the process.

After the search period, the next tracking update will be “ Package Research Case Closed ”. The outcome will also be communicated. 

Either the item will be classed as missing by USPS so that an insurance claim can be filed, or the research case has discovered the location of the package and it is now making its way to the destination address.

Final Words

Essentially, the “Package Research Case Created” status update is used to notify parties that a missing mail claim has been made.

USPS has begun looking into the whereabouts of the missing package and a resolution should be stated within 5 to 10 days.

Rob Anderson

I’m a 25 year veteran of USPS. I’m retired now, but as the editor of Mailbox Master, I can’t quite remove myself from the carrier industry just yet. 🙂

1 thought on “USPS “Package Research Case Created” – Tracking Guide”

I purchased an item on eBay and it was mailed by Priority Mail on the 5th of January. As of the 7th, there had been no further status updates. On the 7th, the package was last scanned in Houston. I contacted the seller and he put in a service request. I called the post office the following day, because the status had changed to Research Package Case Closed. When calling the postal service, they made sure I was the correct recipient and then told me that the Research Package Case Closed meant that the case had been “resolved.” No explanation on how it was resolved. I don’t know if the package was lost or damaged or on its way. She also told me to call in and reopen the case which I did. Then the case was assigned a new service request number and that resulted in the addition of these words: “Last Location Pocatello” which is where I live. However, that was not part of the status. No status update since Research Package Case Closed at all. The Research package case closed status occurred on Wednesday the 17th. There has been no status update at all since then. No follow up to state the status. No one called to explain the status. It is now Sunday the 21st, and I am concerned as to what the “resolution” or “case closed” means. I have had delivery on Sunday when a package had gone missing and was found, but I don’t expect that service every time. So how do I know if I am going to receive my package?

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USPS “Package Research Case Created” – Tracking Guide

  • by Nic Smith

USPS “Package Research Case Created” – Tracking Guide

Welcome to our comprehensive tracking guide for USPS packages. In this article, we will be discussing the “Package Research Case Created” update from USPS and what it means for you as a sender or recipient. Understanding this update is crucial for tracking your package and knowing the next steps to take. So, let’s dive in and unravel the details of this important USPS tracking status.

Key Takeaways:

  • The “Package Research Case Created” update indicates that a package has been reported missing, and USPS has opened a case to locate it.
  • This update is typically initiated by the sender after not receiving the package within the expected timeframe.
  • USPS will review the tracking information and any details provided by the person who opened the search case, usually the recipient.
  • The duration of the research case can range from 5 to 10 days, depending on the postage service used.
  • The outcome of the research case will be communicated through a subsequent tracking update.

What Does the “Package Research Case Created” Update Mean?

The “Package Research Case Created” update from USPS signifies that a package has been reported missing and a case for locating the item has been initiated. This alert is often triggered by the sender after not receiving the package within the expected timeframe.

USPS will start the process of locating the missing package by reviewing the tracking information and relying on any details provided by the party who opened the search case, typically the recipient. For eCommerce transactions, the recipient may request a refund or replacement item from the seller upon receiving this update.

Whether the sender can recoup the cost through USPS will depend on the outcome of the research case and the level of delivery service initially purchased. The research case typically takes between 5 and 10 days to reach a decision, with different timeframes for opening a case depending on the postage service used.

USPS does not disclose the specific actions taken during an open research case, but the final outcome and any necessary follow-up will be communicated through a subsequent tracking update.

USPS Research Case Created

How Long Does a “Package Research Case” Take?

The duration of a “Package Research Case” opened by USPS can vary depending on the type of postage service used and the timing of opening the case. Generally, USPS will take between 5 and 10 days to reach a decision and provide a resolution for the missing package .

The specific timeframe for opening a case differs based on the postage service. For Priority Mail, First Class, and Certified Mail classes, a case can be opened 7 days after the original postage date. Domestic Registered and Ground services require a 14-day waiting period before a case can be opened.

It is important to note that the case itself should be resolved within the 5 to 10-day window once it has been requested. During this time, USPS will investigate the whereabouts of the package, including its last scanned location and any relevant tracking information.

The final tracking update after the research case will be “Package Research Case Closed,” indicating the outcome of the case – either the package is considered missing and eligible for an insurance claim, or the package has been located and is on its way to the destination address.

Note: The durations mentioned above are subject to change and may vary based on USPS policies and regulations.

USPS research case

In conclusion, the “Package Research Case Created” update from USPS indicates that a package has been reported missing and a search case has been initiated to locate the item. If you receive this alert, it means that the sender has not received the package within the expected timeframe and has taken action to find it.

USPS will review the tracking information and any details provided by the person who opened the search case, typically the recipient, to begin the process of locating the missing package. The duration of the research case varies depending on the type of postage service used and the timing of opening the case, usually taking between 5 and 10 days to reach a resolution.

During the research case, USPS investigates the whereabouts of the package and takes necessary actions to locate it. The outcome of the case will be communicated through a subsequent tracking update, which will indicate whether the package is considered missing or if it has been located. If you encounter a “Package Research Case Created” alert, it is important to follow USPS guidelines and wait for the resolution of the research case.

What does the “Package Research Case Created” update mean?

The “Package Research Case Created” update from USPS indicates that a package has been reported missing and a case for locating the item has been opened. This update is usually triggered by the sender after not receiving the package within the expected timeframe. USPS will initiate the process of locating the missing package by reviewing the tracking information and any details provided by the person who opened the search case, usually the recipient. The sender may be notified of the case through this update, and it can lead to the recipient requesting a refund or replacement item. The duration of the research case will vary depending on the type of postage service used, typically taking between 5 and 10 days to reach a resolution. USPS does not provide specific details about the actions taken during the research case, but the outcome will be communicated through a subsequent tracking update.

How long does a “Package Research Case” take?

The duration of a “Package Research Case” opened by USPS can vary depending on the type of postage service used and the timing of opening the case. Generally, USPS will take between 5 and 10 days to reach a decision and provide a resolution for the missing package. The specific timeframe for opening a case differs based on the postage service. For Priority Mail, First Class, and Certified Mail classes, a case can be opened 7 days after the original postage date. Domestic Registered and Ground services require a 14-day waiting period before a case can be opened. It is important to note that the case itself should be resolved within the 5 to 10-day window once it has been requested. During this time, USPS will investigate the whereabouts of the package, including its last scanned location and any relevant tracking information. The final tracking update after the research case will be “Package Research Case Closed,” indicating the outcome of the case – either the package is considered missing and eligible for an insurance claim, or the package has been located and is on its way to the destination address.

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Postal Mail Tracking Codes: What They Mean

Posted on September 19, 2018 by mailomg in memo 304 , Uncategorized // 0 Comments

What does “Received By Agent” mean? You probably have seen that and a dozen other terms and not understood. The USPS uses such terminology as part of its mail and package tracking known as PTR (Product Tracking Codes).

Here is an updated list of the codes, terms, and descriptions utilized to track mail and packages. To see a complete PDF of the codes and terms with other information click here :

Event Code / Description

01  DELIVERED The article has been delivered and a delivery scan recorded the time and date of delivery.

02  NOTICE LEFT Delivery was attempted. The notice shows options for pickup or re-delivery.

53  RECEPTACLE BLOCKED The path to the delivery receptacle was blocked by some physical condition.

54  RECEPTACLE FULL/ITEM OVERSIZED The item could not be placed in the delivery receptacle, either because the receptacle was full or because the item was too large to fit.

55  NO SECURE LOCATION AVAILABLE There was no location deemed safe to deliver the item and there was no endorsement to ‘leave if no response’.

56  NO AUTHORIZED RECIPIENT AVAILABLE The item could not be delivered because a signature was required.

03  USPS IN POSSESSION OF ITEM If the item was picked up, either as part of a scheduled pickup or by the carrier on the route, the event will display as ‘Picked Up’. If the item was scanned in the office, either at the retail counter or on the back dock, the event will display as ‘USPS in possession of item’.

04  REFUSED The item was refused at the time delivery was attempted or after delivery to customer.

05  UNABLE TO DELIVER PROBLEM WITH ADDRESS One or more of the address elements was incorrect, and the item could not be delivered.

06  FORWARDED The addressee has an active forwarding order on file and the item was sent to the new address.

07  ARRIVAL AT UNIT The item has arrived at the local Post Office on the day indicated and is scheduled for delivery. Usually, if the item arrives before 9:30 am, it will be delivered that day; if after 9:30 am, on the next business day.

08  MISSENT USPS redirected the item to the correct delivery unit on the next mail dispatch after it was routed incorrectly.

09  RETURN TO SENDER The item is being returned to sender for one of the following reasons:

21  NO SUCH NUMBER Some component of the delivery address was missing or invalid.

22  INSUFFICIENT ADDRESS There is not enough information in the address to make a delivery.

23  MOVED, LEFT NO ADDRESS The addressee has moved and no forwarding order is active.

24  FORWARD EXPIRED The addressee’s forwarding order has expired and the item is being returned to sender.

25  ADDRESSEE UNKNOWN The addressee is not known at the address on the item.

26  VACANT The house or business is vacant.

27  UNCLAIMED/BEING RETURNED TO SENDER A notice and reminder were left but no one claimed the item before the DMM stipulated hold period (typically 15 to 30 days) was over.

28  RETURN TO SENDER The item was returned to sender for a reason not specified elsewhere (typically when the recipient is deceased).

29  RETURN TO SENDER The item was returned to sender for a reason not specified elsewhere.

10  PROCESSED THROUGH USPS FACILITY The item was sorted in the processing facility indicated by the city, state and ZIP Code. Depending on the class of mail, or origin and destination of the parcel, customers may see more than one of these events, but only the first / last such scan at each site on a calendar day; others are suppressed. Note that on USPS internal sites the event is referred to as “Enroute / Processed”.

11  SEIZED BY LAW ENFORCEMENT The item is in the possession of a law enforcement agency.

12  VISIBLE DAMAGE This event indicates that a USPS noticed and documented damage to the item being delivered.

14  AVAILABLE FOR PICKUP The item may be picked up at the post office or caller or firm service location.

15  MIS-SHIPPED This use case is specific to packages destined to a military location.

16  AVAILABLE FOR RETURNS AGENT A shipping partner or their agent responsible for transporting the item to USPS dropped it at the wrong USPS facility.

17  TENDERED TO RETURNS AGENT Indicates a returned package is ready for pick up by Returns Logistics Agent at one of the Post Offices or Processing Facilities designated as a Parcel Return Service location. This event is applicable to Parcel Return Service only.

30  NO ACCESS USPS handed off a Parcel Return Service package to the Returns Logistics Agent that processes returns for the shipping customer or merchant that sold the original item being returned.

31  RETURN TO SENDER / NOT PICKED UP The item was attempted but not delivered because the employee could not access the delivery location (e.g., gated community where an access code is required).

32  DISPOSED BY POST OFFICE This is an event used primarily for Parcel Return Service or Hold for Pickup Items.

33  DEAD MAIL / SENT TO RECOVERY CENTER The mailed article cannot be delivered, forwarded or returned. Because the item was perishable, the local post office disposed of it.

34  n/a This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

35  VAULT TURNOVER This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

36  TRANSFER TO EMPLOYEE This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

38  REGISTERED MAIL DISPATCH SIGNATURE This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

39  REGISTERED MAIL DISPATCH WITNESS This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

40  TRANSFER FROM VAULT This event is specific to Registered Mail. Your item arrived at our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination. OrYour item departed our USPS facility in CITY, STATE ZIPCODE on DATE at TIME. The item is currently in transit to the destination.

41  RECEIVED AT OPENING UNIT An Open & Distribute shipment has been received and opened at the destination processing facility or post office so the contents can be sorted.

42  USPS HAND OFF TO SHIPPING PARTNER The item — typically Parcel Return Service — has been handed off to a returns agent. This activity takes place at a USPS processing facility (as opposed to a delivery unit). Note: the 42 event may also be seen on GXG items. This is when GXG items are added to a firm book for tender to the GXG partner.

43  PICKED UP The item was delivered to the recipient. The 43 event indicates that the delivery took place at a postal facility.

44  INTERCEPTED The mailer has authorized USPS to intercept a package before delivery and return it to the sender.

45  TENDERED TO MILITARY AGENT The item has left the custody of the USPS (outbound) or has left the ISC enroute to inbound mail processing.

46  DUPLICATE 1 XXX (where XXX is the type of event duplicated). The item is being flagged as having a tracking number that is the same as a tracking number on a different package.

51  BUSINESS CLOSED The item cannot be delivered because the business is closed.

52  NOTICE LEFT The item could not be delivered because of instructions provided by the customer.

57  DELIVERY EXCEPTION LOCAL WEATHER DELAY The item could not be attempted and / or delivered due to local weather conditions.

58  HELD AT POST OFFICE AT CUSTOMER REQUEST The item is being held at the post office because the customer has made a request to that effect.

59  ON ROUTE A physical scan event stating that the article has left the delivery office with a carrier, and delivery is intended on that day. This scan is generally used for items that are being redelivered (following a failed first attempt).

60  TENDERED TO AGENT FOR FINAL DELIVERY The item has been delivered to an agent of the residence or institution to where it has been addressed (college, hospital, condominium, etc.).

71  RESCHEDULED TO NEXT DELIVERY DAY The local post office has indicated that there is a delay impacting the delivery of the item.

72  DELIVERY EXCEPTION ANIMAL INTERFERENCE The local delivery employee has indicated that because of interference by an animal at the delivery location, the employee could not attempt delivery of the item.

A1  ARRIVE USPS FACILITY This is a trailer arrival event, meaning that the item was nested to a container that was scanned as arriving at a USPS facility.

AD  ACCEPTANCE AT DESTINATION The item has arrived at the USPS destination entry processing facility or post office.

AE  ARRIVE USPS FACILITY The item is in an Open & Distribute container that received an Acceptance (03) event.

AX  n/a The item, following an acceptance event, is moving toward its destination.

B1  CUSTOMS CLEARANCE The article has cleared US Customs and will be tendered to USPS.

B5  OUTBOUND – OUT OF US CUSTOMS US Customs has released the article to USPS.

DE  DEPART USPS FACILITY The item is in an Open & Distribute container that received an Enroute (10) event.

DX  DELIVERY STATUS NOT UPDATED An acceptable delivery event (Delivery, notice left, etc.) has not taken place within 14 hours of the Out for Delivery event

E1  DEPARTED The item is nested to a container that was scanned as departing a facility.

EF  DEPART USPS FACILITY Sortation process at the distribution facility is complete; the item is being dispatched on the next available transportation to the next processing facility or the destination delivery unit.

GC  RETURN RECEIPT ASSOCIATED Receipt Service, PS Form 3811 (Hard Copy Green Card). This event indicates that the tracking number for the host item and its Return Receipt tracking number have been associated during the acceptance process.

L1  DEPART USPS FACILITY The item is nested to a container that was scanned as being loaded onto transportation at a USPS facility.

LD  ARRIVAL AT DESTINATION ADDRESS USPS has used geo-location data and analytics to determine that the letter is on the delivery route to be delivered with today’s mail.

LX  PROCESSING EXCEPTION USPS has detected a processing irregularity for the item.

MA  n/a USPS has received the electronic transmission of manifest shipment information from the sender. This does not signify receipt of the shipment, only the intent to tender it to USPS. Once the shipment is received by USPS, tracking status will be updated and an expected delivery date will be made available. This event is displayed on USPS.com USPS Tracking only when it is the earliest status for the item.

MR  n/a A Reverse Manifest has electronically recorded the item and the Reverse Logistics provider has sent the data to USPS in advance of payment.

MU  ALERT MID USER NEEDS TO BE REGISTERED This is generated when the PIC MID does not exist in PTR’s customer reference data.

MX  ALERT MID HAS BEEN INACTIVATED This is generated when the mailer ID in the EFN is not certified. This also gets generated if the PIC MID is not certified.

NT  N/A This event helps to fill a visibility gap for customers using the tracking web site.

OA  ORIGIN ACCEPTANCE A calculated event attaching acceptance to an item based on the first processing scan at a sort facility.

OD  PROCESSED AT USPS DESTINATION FACILITY The item is in an Open & Distribute container that received a Received at Opening Unit (41) event.

OF  OUT FOR DELIVERY The item is out for delivery. This may be triggered by the ‘Sorting Complete’ event or the employee’s scanning of the Depart2Route barcode. Additionally, if / when the event is generated by TRP, it may be triggered by the employee breaking the geofence, by the employee’s scanning of the Depart2Route barcode, and / or the employee’s scanning of the Hotcase barcode.

OX  PROCESSING EXCEPTION OTHER DELAY The item was either being processed from or headed to a location that is being impacted by a delay of some sort.

PC  SORTING/PROCESSING COMPLETE All packages intended for today’s delivery have been sorted to their respective carrier routes or Post Office Box sections. This event may trigger the ‘Out for Delivery’ scan event.

RB  LISTED ON REGISTERED MAIL DISPATCH BILL Used for Registered Mail only. Item has been added to a Registered Mail Dispatch Bill.

RC  DISPATCH FORM DISCREPANCY Used for Registered Mail only. The employee has noted a discrepancy related to the Registered Dispatch Bill.

SF  DEPART POST OFFICE Articles receiving an Acceptance scan at the retail window or by a carrier have left the local Post Office and are enroute to the first USPS processing facility.

T1  DEPART USPS FACILITY The item is nested to a container that was scanned as having departed a USPS facility.

TM  SHIPMENT RECEIVED ACCEPTANCE PENDING An Acceptance event generated when a USPS employee scans PS Form 5630 (SCAN), the online manifest form.

TX  PROCESSING EXCEPTION REG TRANS DELAY The item was either being processed from or headed to a location that is being impacted by a transportation delay (e.g., air or surface transport not available)

UA  ACCEPTED AT USPS FACILITY XX (where XX is the event that triggered the UA: 07, 10, or GX/MA An Acceptance event generated for a single piece that was not part of a mailer’s manifest and which did not receive a physical acceptance scan.

VC  PACKAGE RESEARCH CASE CREATED XXX (where XXX is the case number if available) A customer has initiated a case on the item via the call center. When this event is extracted, it is accompanied by the case number.

VF  REMINDER TO SCHEDULE REDELIVERY The PTR system has determined that the item has met the published “second notice” number of days since the attempt event. The goal of this event is to let customers know that they should pick up or schedule a delivery for their item.

VH  DELIVERY INSTRUCTION REQUEST FAILURE A shipper attempted to make a delivery instruction request on behalf of their customer, but the request failed to be processed. This is typically because insufficient or incorrect information was provided by the shipper about the delivery address (e.g., no street address provided).

VJ  DELIVERY INSTRUCTION UNFULFILLED The item’s delivery instructions were not fulfilled. This may be because of safety concerns or another reason.

VP  CARRIER PICK-UP The customer has scheduled a carrier pickup request. Currently, this is applied to the manifest record, but not to the associated mail pieces.

VR  REDELIVERY SCHEDULED The customer has scheduled a redelivery for the item using the Redelivery website or application or by calling the Customer Care Center.

VS  PACKAGE RETURN NOTICE GENERATED The item has been held for the maximum time period awaiting customer action to schedule redelivery or pick it up, and a message has been generated to indicate that the item will be returned or dispositioned locally, depending on the product class and Ancillary Service endorsements.

VX  PACKAGE RESEARCH CASE CLOSED XXX (where XXX is the case number if available A case that had been opened on an item has not been closed. When this event is extracted, it is accompanied by the case number.

WN  n/a The WN event is provided to PTR when an expected delivery window has been calculated for the item. PTR shares the WN information in conjunction with the Out for Delivery event.

WX  WEATHER DELAY The item was either being processed from or headed to a location that is being impacted by a weather delay (e.g., major snow storm).

61  RECEIVED BY AGENT USPS has delivered the item to an agent of the residence or institution.

62  RECIPIENT NOTIFIED BY AGENT The agent notified the addressee that an item is waiting and available for pickup at the mailroom.

63  DELIVERED TO RECIPIENT BY AGENT The agent has delivered the item to the addressee.

64  UNDELIVERABLE TO RECIPIENT BY AGENT The agent was unable to deliver the item to the addressee and the item will be returned to the sender.

GX  SHIPPING LABEL CREATED A shipper has created an address label and tracking barcode for the item.

80  PICK UP BY SHIP PTNR USPS AWAITS ITEM The item is part of a shipment that the mailer has turned over to a consolidator or contractor for transport to USPS.

81  ARRIVED SHIP PTNR SITE USPS AWAITS ITEM The item has arrived at the shipper’s depot for transport to USPS.

82  DEPART SHIP PTNR SITE USPS AWAITS ITEM The shipper has dispatched the item and it is enroute to a USPS facility.

83  TENDERED TO POSTAL SERVICE The shipper has turned over the shipment to USPS for processing and delivery. Starting with PTR release 12.0, this event will be suppressed on USPS.com USPS Tracking.

89  N/A The shipper has indicated to USPS that a merchant has received an order for your shipment.

84  ARRIVED AGENT FACILITY Parcel Return Service only — a PRS item has arrived at the return agent’s facility.

85  DEPART AGENT FACILITY Parcel Return Service only — a PRS item has left the return agent’s facility and is enroute to the merchant.

86  DELIVERED TO AGENT BY MERCHANT Parcel Return Service only — a PRS item has been tendered by the return agent to the merchant.

87  FINAL DISPOSITION BY AGENT Parcel Return Service only — a PRS item is in the possession of the merchant.

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  • definitions
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Postal Facts - U.S. Postal Service

Postal Facts - United States Postal Service

Delivering Justice to Opioid Dealers

Justice to Opioid Dealers

The Inspection Service is committed to using the most advanced technology to stop fentanyl traffickers.

Postal Inspectors use data, forensics and citizens’ tips to protect Americans and apprehend opioid dealers who send illegal drugs through the mail.

  • 3,158 synthetic opioids seizures by the Inspection Service between FY 2018 and FY 2022
  • 5,083 pounds of synthetic opioids seized by the Inspection Service between FY 2018 and FY 2022
  • 1,334 synthetic opioid seizures totaling 3,255 pounds in FY 2022
  • More information can be found at uspis.gov/the-opioid-epidemic

  Since fall 2019, the Inspection Service has noted there have been no fentanyl seizures directly from China. Furthermore, since 2020, a vast majority of synthetic opioids and methamphetamine seizures originated along the U.S. Southwest border. In 2022, Postal Inspectors conducted phase two of its Southwest Border Initiative, resulting in the seizure of 170 pounds of methamphetamine, 136 pounds of fentanyl, 56 pounds of cocaine, 4.1 pounds of PCP, 19 pounds of amphetamine and more than $465,000 in illicit proceeds.

USPS - Postal Facts

The Eagle Logo, the trade dress of USPS packaging, the Letter Carrier Uniform and the Postal Truck and the following marks are among the many trademarks owned by the United States Postal Service: Click-N-Ship ® , Deliver The Win ® , EDDM ® , ePostage ® , Every Door Direct Mail ® , Express Mail ® , First-Class™, First-Class Mail ® , First-Class Package International Service ® , Forever ® , Global Express Guaranteed ® , IMb ® , Informed Delivery ® , Intelligent Mail ® , Label Broker™, Parcel Select ® , P.O. Box™, Post Office ® , Pony Express ® , Postal Inspection Service™, PostalOne! ® , Postal Police ® , #PostalProud ® , Priority Mail Express International ® , Priority Mail Flat Rate ® , Priority Mail International ® , Priority: You ® , Registered Mail™, Standard Mail ® , The Postal Store ® , United States Postal Inspection Service ® , United States Postal Service ® , U.S. Mail ® , U.S. Postal Inspector™, U.S. Postal Service ® , USPS ® , USPS BlueEarth ® , USPS Mobile ® , USPS Operation Santa ® , USPS Tracking ® , usps.com ® , We are people delivering to people™, ZIP+4 ® and ZIP Code™. This is not a comprehensive list of all Postal Service trademarks.

  Non-Postal Trademarks

Dollar General ® , Forest Stewardship Council ® , How2Recycle ® , McDonald’s ® , National Dog Bite Prevention Week ® , Starbucks ® , Subway ®, Sustainable Forestry Initiative ® , The Climate Registry ® , Vans ® .

Postal Facts 2023 provides the public with information about the U.S. Postal Service. The facts in this publication may be reproduced for the purpose of stating the fact itself, in a business, informational or academic context and the like, and in the body of text discussing factual subject matter relevant to the fact being presented. However, these facts may become outdated after publication and seeking the latest information is advised.

Produced by U.S. Postal Service Corporate Communications

© 2023 United States Postal Service. All rights reserved.

© 2016-2024 United States Postal Service. All rights reserved.

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Package research case closed/Refund issued - but will it still arrive?

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What Does “Package Research Case Created” Mean for USPS?

Rick

Are you trying to figure out what “Package Research Case Created” means for USPS? If so, you are not alone. A lot of people have the same question when they receive this message.

Let’s uncover this question and see what it means.

“Package Research Case Created” means if you have an issue or concern with the shipment, you can use USPS to research the case and look into the matter for you.

The term applies to all package services delivered through USPS, whether it is Priority Mail Express, Priority Mail, First Class Package Service, or USPS Retail Ground packages.

Here’s what else you can expect from the USPS:

  • The Postal Service will contact the package’s last known location and give their best to find it and get it moving again.
  • USPS is investigating a problem that occurred with your package.
  • This may include issues like damage to the package, lost shipment records or items, or delivery problems.
  • This is a sure way of helping to resolve any delivery issues quickly and efficiently.

Read on to learn more about how the status updates work from the other end and how you get notified. So, let’s dive right into it!

Lost Package at USPS

Lost Package At Usps

Any postal service has its ups and downs; unfortunately, packages do get lost. A lost package at USPS is when your item isn’t delivered on time as promised or when you can’t track it anymore, and it needs to be clarified where it is along the delivery journey.

It’s a concerning experience, especially if you’ve sent something valuable like a gift to a friend, but fortunately, there are ways to troubleshoot.

What To Do When a Package Is Lost at USPS

Once you have exhausted all possibilities to track down your package, it’s time to take more severe action if the package is still not found.

Here are some of the actions you can take to put yourself on the safe side:

  • Make sure to complete a USPS help request form so they can investigate. This is often considered the quickest way to resolve missing mail.
  • Submit a missing mail search request on your behalf to locate it.
  • File for either a refund or an insurance claim with USPS if both options are available.

Either way, having proof of purchase with a tracking number helps them accelerate their investigations. So, make sure you keep those handy when filing claims.

Understanding Package Research Case Created

Understanding Package Research Case Created

The USPS has created a single online portal to allow customers to quickly and easily find information about their packages. The portal asks for your package’s tracking number and contact information for the sender and recipient.

Plus, any other relevant details may be necessary to trace its whereabouts to find it. You may also receive email updates on the progress of your package, making it even easier for customers to stay informed about their shipments.

Additionally, if something goes wrong with a delivery or an item disappears from the tracking history, customers can initiate a package research case through this portal and get help resolving any issues they may have with their package delivery within a few days.

How Does It Work

When a package research case is created, USPS begins the hard work of locating it right away. Rather than guess or make assumptions about what happened, they rely on the facts.

When creating a case, they demand strong information. So they can trace the delivery steps and accurately locate your missing item.

Investigating a missing package marked as delivered by USPS differs from investigating cases of mail items that may be delayed in transit.

When opening a case, information such as tracking quantity, item description, order IDs, and the return address is taken into consideration.

For those new to dealing with such issues, it can be confusing to understand why their package has not arrived despite being marked as delivered. That’s why senders need to stay informed about the status of their packages during the investigation process so they can have a better understanding.

What To Expect After a “Package Research Case Created” Update?

Package Research Case Created

Customers may not be aware of everything done on their behalf, but rest assured that USPS takes any packages deemed lost or damaged very seriously and is working hard to get them back into your hands as quickly as possible.

After the necessary search period and once the tracking update reaches “Package Research Case Created,” you can expect a resolution soon.

The outcome of the research case will appear as the next tracking update, with the title “Package Research Case Closed.”

At this point, one of two possibilities is likely: either USPS has classified your package as missing, in which case you can file an insurance claim, or the research was successful in finding the location of your package, which is now on its way to you.

Customer’s Role in Research Case

Regarding the USPS Package Exploration Situation, customers may query a package by tracking quantity or shipment date.

It’s essential to put all the facts and information into their search situation – usually the recipient of the mail item.

To ensure the query is responded to quickly, make sure to put in as many details as possible so that USPS can search its system for accurate results.

Ultimately, by providing all the required information for USPS to process a query, customers can have confidence that they will get an answer soon and easily.

Duration of a Research Case

Duration Of A Research Case

If you’ve been waiting for some mail or a package to arrive and it never does, then your next step should be opening a Package Research Case with USPS. Though the process may take some time, USPS works hard to ensure that every package is accounted for and delivered safely.

For example, if your package was sent with Priority Mail, First Class Mail, or Certified Mail classes, you must wait 7 days after the original postage date to open the case.

However, if your post was sent domestically with Registered or Ground services, you’ll need to wait 14 days before submitting a request to research the package.

The time it takes them to reach a decision will vary depending on the type of postal service used; typically, it takes between 5 to 10 days before the shipment begins before you can even open your case. Depending on the circumstances, this period could take longer.

When a package is suspected of being lost or damaged during transit, customers can open a Package Research Case with USPS. To ensure that the query is processed quickly and efficiently, they must provide as much information about the mail item as possible.

The time it takes for USPS to complete their investigation will vary depending on the type of postage service used, but it typically takes between 5 and 10 days.

Once the research case is closed, customers will receive a notification whether their package was found or if an insurance claim can be filed.

Keeping track of the status of your mail item through USPS’s tracking updates will help ensure that packages are accounted for and delivered safely.

Frequently Asked Questions

How do i open a package research case.

Customers can open a Package Research Case by providing USPS with information about the mail item, such as the recipient’s name and the shipment date.

All this information should be provided to ensure the query is processed quickly and efficiently.

Can I File an Insurance Claim if My Package Is Not Found?

Yes, customers can file an insurance claim if their package is declared lost after closing the research case. They should contact USPS for more details about filing a claim.

What Should I Do if the Package Is Returned to Me After the Research Case Has Been Closed?

If a package is returned to you after your Package Research Case has been closed, then you should contact USPS immediately and inform them of the situation. They will be able to advise you on how best to proceed.

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Rick is a writer and editor focusing on consumer and employee queries about products, services, or brands. He deeply understands the needs and concerns of both consumers and employees and can provide accurate and helpful information in response to their questions.

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COMMENTS

  1. What Does "Package Research Case Closed" Mean? (USPS)

    Essentially, the "Package Research Case Closed" tracking update means that USPS has concluded the missing item case that the recipient has opened. In most cases, the package has been found and the item will be arriving at the destination address. You should receive follow-up updates that confirm the whereabouts of the mail item and whether ...

  2. What Does "Package Research Case Closed" Mean? (USPS)

    The "Package Research Case Closed" update is issued by USPS after they have conducted an investigation into a missing mail item. The update signifies the completion of USPS's investigation but may not provide specific details about the outcome. If the package is confirmed as lost, recipients or senders can file a missing item claim with ...

  3. Understanding the 'Package Research Case Closed' Status

    Package Found And Delivered. If USPS successfully located the package during the research phase, the "Package Research Case Closed" update often means the package is either already delivered or back on track to be delivered to the intended recipient. In this case, tracking will generally be updated to show its new status and estimated ...

  4. "PACKAGE RESEARCH CASE CLOSED"--but no information provided???

    After two days, the eBay tracking showed " PACKAGE RESEARCH CASE CLOSED" (there was never a notation of a case even being opened on USPS tracking), but I have not received any information or update as to why it was closed. I tried the USPS automated phone system, but got the same thing--nothing. As is, I have no idea if it was closed because it ...

  5. What Does "Package Research Case Closed" Mean?

    Here's the deal: the "Package Research Case Closed" update is USPS's way of saying, "We've finished investigating where your missing mail might be.". Now, this could mean a couple of things: either they've found your package (hooray!) or, unfortunately, they've confirmed it's lost. But don't worry just yet!

  6. USPS "Package Research Case Closed"

    If you are expecting a delivery from USPS and have received a "Package Research Case Closed" tracking update, you might now be wondering when your mail will ...

  7. USPS Research Package Case Closed : r/Ebay

    And in that case the package ended up getting delivered and the case was closed. Looks like were all here at the same time with the same problem hopefully all of our packages get to our buyers. USPS is vastly overloaded. Packages that used to take 3-4 days are now taking 2-3 weeks, or more.

  8. USPS "Package Research Case Created"

    Then the case was assigned a new service request number and that resulted in the addition of these words: "Last Location Pocatello" which is where I live. However, that was not part of the status. No status update since Research Package Case Closed at all. The Research package case closed status occurred on Wednesday the 17th.

  9. USPS "Package Research Case Created"

    Discover what "USPS Package Research Case Created" implies for your delivery with our comprehensive tracking guide to locate your parcel fast.

  10. USPS "Package Research Case Created"

    When USPS tells you "Package Research Case Created," it's their way of saying, "Hey, we've noticed that a package is missing, and we're on the case!". Basically, they've started a sort of detective mission to find your lost package. Most of the time, it's the person who sent the package who tells USPS, "Hey, my package hasn ...

  11. USPS "Package Research Case Created"

    Whether you are the sender of a package or the recipient, the "Package Research Case Created" update from USPS can raise a few questions.What exactly does th...

  12. Search Results

    Search Results | status of a research case

  13. USPS package research case closed but still not delivered

    Only "out for delivery" followed by "missent" on three occasions. Sometimes when these packages are "fixed", they get flagged to be handled manually only and not on machines, so there will be no tracking updates. Even if it was only a city over, it would still have to go back to the sorting facility and be handled all over again ...

  14. Postal Mail Tracking Codes: What They Mean

    VX PACKAGE RESEARCH CASE CLOSED XXX (where XXX is the case number if available A case that had been opened on an item has not been closed. When this event is extracted, it is accompanied by the case number. WN n/a The WN event is provided to PTR when an expected delivery window has been calculated for the item.

  15. Package research case was closed without any response

    Happened to me two weeks ago. Seems to be the norm. Once the package is finally received, USPS will send an automated case response that will close out the case, making it look as though someone actually reached out. 1. celes_tial_dream_ing.

  16. Delivering Justice to Opioid Dealers

    Delivering Justice to Opioid Dealers. Postal Inspectors use data, forensics and citizens' tips to protect Americans and apprehend opioid dealers who send illegal drugs through the mail. 3,158 synthetic opioids seizures by the Inspection Service between FY 2018 and FY 2022. 5,083 pounds of synthetic opioids seized by the Inspection Service ...

  17. Package research case closed/Refund issued

    A package research case was opened and closed, and I was refunded. I'm happy for a refund because no one likes to throw away money, but dang, all I really wanted was the item! I'm hesitant to buy another item, as I don't need two.

  18. What Does "Package Research Case Created" Mean for USPS?

    The outcome of the research case will appear as the next tracking update, with the title "Package Research Case Closed." At this point, one of two possibilities is likely: either USPS has classified your package as missing, in which case you can file an insurance claim, or the research was successful in finding the location of your package ...

  19. Package research case created by the buyer, what do I do? : r/Ebay

    A package research case means that the USPS Postal Service will contact the last known location the package was seen (scanned) and hopefully find it and get it moving again in the system to its destination for delivery. This is really a good thing and usually results in getting the package moving again. [deleted]

  20. How long do I wait?

    It took 10 days to get from WV to PA, and then another 10 to get from PA to OH. It's been in transit since. When the seller opened a case with USPS, the tracking number reflected that a case was open. A few days later, the tracking number indicated that the case had been closed, but with no additional updates.

  21. USPS keeps closing my package research case without contacting me or

    You need to call their 800 number and have them escalate the case to Customer Relations. Another thing is to try to speak with your local post master if you can. Am experiencing the same.I opened a case because my package kept departing the facility about three times a day but never called me back.They told me they would get in touch with me ...